Virgin Media Outage Report in Stapleford, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stapleford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stapleford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Stapleford, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: St Albans, Harlow, Luton, Stevenage, Radlett, Harpenden, Hertford, Letchworth Garden City, Welwyn Garden City, Broxbourne, Hatfield, Bishops Stortford, Waltham Cross, Ware and Waltham Abbey.
| City | Problem Type | Report Time |
|---|---|---|
 St Albans |
||
| Harlow |
TV | |
| Luton |
Wi-fi | |
| Stevenage |
Internet | |
| Stevenage |
Internet | |
| Harlow |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stapleford, England
Latest outage, problems and issue reports in Stapleford and nearby locations:
-
Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia It's been 3-4 weeks I even complained the complaints team never rung back.. So I've all these routers because of your(Virgins) incompetence & you'd charge me. Go ahead please let's see with the regulator says..Be advised I print off all tweets and record all calls have a nice day
-
DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
London Colney, England
@virginmedia Seems he went to rear of building He was told to call and there is a NOTE there, IGNORED IT despite being told at customer services
-
Nathan Mladin
(@nathanmladin) reported
from
London Colney, England
.@virginmedia: Nathan, ‘you deserve so much more’ (i.e. a glitzier phone, a bigger mobile plan etc). Me: ‘No, I don’t and I don’t care for your meritocratic marketing crap.’
-
DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
London Colney, England
@virginmedia PS, This is on your pages "As with any total loss of service, if we’re not able to resolve the problem within 2 full working days from you contacting us, we’ll start to automatically credit your first bill at £8 per day until it’s fixed."
-
Allie Anderson
(@funsizeAllie) reported
from
Enfield Lock, England
@virginmedia broadband keeps cutting out, intermittently for days now. Done all the checks, connections etc fine. Turned off & on many times. The online diagnostic test says there's no problem but THERE IS & MY INTERNET IS UNUSABLE! Please advise ASAP.
-
Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia Let's open a new. Omplaint.. I can comain about the... Complaint... The return packaging etc... Cue response
-
John Shirley
(@johnr_shirley) reported
from
Luton, England
@tweetlch @virginmedia @maclean132 How rude....
-
Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia Your next reply is.... Sorry we can't deal with.... Your company is rapidly getting like our big banks to big to fail but crap at your job...
-
Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia FGS I've raised it twice.. No one gave me a ref... Let's be honest your Indian offices nice as they are have an issue... They get you off the line and do not log
-
Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia Made an official 2nd complaint... Yiu have until Tuesday to resolve
-
keith knight
(@keithwill73) reported
from
Harlow, England
@virginmedia why have you not sent letters out to warn of planned works. Absolutely ridiculous after the shambles the other day. No service till 6pm do you actually care about customers or just want the money.
-
Marius Marco Fitness London
(@MarcoFitnessLDN) reported
from
London Colney, England
@virginmedia **** SAKE U GUYS I SHOULD NOT DEAL WITH THIS AHIT IN FIRST PLACE ! WHY D **** I CANT GET ACCOUNT ONLINE AND WHY default block MY FKING CONTENT !!!
-
Uptown Club Discos
(@Uptowndiscos) reported
from
Harlow, England
@virginmedia hello I didn't get any compensation for my phone not working on Tuesday and I spent an hour yesterday trying to get a hold of Virgin mobile to do an upgrade.. this morning half an hour and then got cut off just as she was about to give me a price as a special
-
Last Stand
(@martin_namara) reported
from
Broxbourne District, England
Update on @virginmedia..no reply from. Last weeks complaint.. On going. Yet email from VM threatening me with charges... Ring again... Fobbing off denies can accept complaint I am to read procedure... Loose it ask for manager wait 10mins on hold cuts me off 1 of 2
-
Yeankarh
(@smokinghawt) reported
from
Luton, England
@a_kiwi_fox @ameliadenys @virginmedia At least in the 80s we knew there were limited modes of communication. In 2019, customer service is key 🔑 so thy should have found a way to communicate with us even if it means liasing with another competing network.
-
Michelle Nathan
(@michellenathan1) reported
from
Shenley, England
@virginmedia Is there a problem with Virgin media, internet is not working!
-
Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia It took 4hrs getting nowhere 2.5 in last 12 hours finally got UK... 🇵🇭 Better than Indian call centres..3rd company in 12 m with Indian call centres where there are serious problems... We need to bring all these jobs back to UK. Finally sorted but @virginmedia is 4 the birds
-
𝗖𝗹𝗮𝗶𝗿𝗲 𝗕𝗼𝘆𝗹𝗲𝘀, Success-Matters.com
(@ClaireBoyles) reported
from
St Albans, England
@virginmedia Looking at that link is useless it's not 4G or 3G I have a problem with, it's voice calls not data
-
Alistair K
(@AlistairK) reported
from
Enfield Lock, England
Second Saturday in a row full outage from @virginmedia. Rubbish service. It's play off semi final day. You have until 5 30 to fix!
-
Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia Never got one....
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Ghost
(@CFCGhosting) reported
@virginmedia Only tv issue in my area, but thats obviously wrong since you never know when the internet is down on that service check
-
Mark Johnson
(@mj_cobbler) reported
@virginmedia Wireless. With a Virgin WiFi extender about 3 feet away after you claimed that was the issue before. I was getting 125 Mbps earlier but now it’s way down at below 2.
-
Charliie
(@charliiestarr) reported
@anddav2010 @virginmedia Same issues in SK5 area I have a deadline due need the internet @virginmedia
-
Simon Conway
(@ConwaySimon) reported
@Virginmedia I used to tell everyone to use Virgin. Utter joke recently. Down again. Pay for 350mb get way less. Up and down all the time. Disgrace.
-
Sport Glider
(@SportGlider) reported
@virginmedia Hello. The number is as following 012 602 8100 or +966 12 602 8100. It is just that the customer is trying to figure out what is the right extension to dial, and the song is causing frustration since extensions are not clear
-
Marco Catena
(@miscreatedmarco) reported
@virginmedia Yes I have registered my interest a while back. Just waiting to become a customer now.
-
ryan jones
(@ryanjon55775303) reported
@ClassicSoulDJ @virginmedia @VirginMediaCorp Its not just your area its mine to has gone down
-
Gary
(@garyhomer) reported
@virginmedia I cannot connect to Sky login page via my Virgin WiFi? I get an “access denied via this server” message? I can connect via mobile data if I switch my WiFi off? Your customer services cannot explain this which is no help to me?
-
Char Borley
(@CharBorley) reported
@virginmedia Yes I have checked. It states they’re down until 3pm! So that’s a whole days work I have lost!!!!!
-
Sunny Dhami
(@sunnydhami1) reported
@virginmedia why can I get through instantly on chat if I say im a new customer but then asked to wait up to 4 hours if I’m an existing customer? As someone that just signed up this is not a great experience