Virgin Media Outage Report in Broxbourne, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Broxbourne, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Broxbourne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Broxbourne, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Romford, Enfield Town, Finchley, Harlow, Chingford, Harringay, Walthamstow, Hornsey, Hatfield, Stevenage, Muswell Hill, Borehamwood, Golders Green and Wood Green.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| Romford |
Total Blackout | |
| London |
||
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Broxbourne, England
Latest outage, problems and issue reports in Broxbourne and nearby locations:
-
Tim Davies
(@TimHDav) reported
from
Tottenham, England
@virginmedia The phone of course is still not working. Outrageous. This is despite assurances that an engineer would be sent & that it would be resolved in several hours! Utter nonsense. I would like to escalate my complaint now please. I will dm my number & please arrange for me to be called
-
Valet@Shoe-Doc
(@ValetShoeDoc) reported
from
Romford, England
@virginmedia Virgin Boardband why for the last 3 THURSDAY in a row that there is a Boardband outage in the RM26QD area. We work in a society where companies allow working from home. Called Customer Service who was just reading a script and repeating himself. Sort it out Virgin
-
Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
@virginmedia Every interaction with you overseas call centre is a horrible experience, long wait times, bad English, wrong information & get passed around the system. The only way to get anywhere is to threaten to leave and suddenly you are transferred to the UK where the problem is resolved!
-
Gemma Sargeant
(@Gemsy8382) reported
from
London, England
Unbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia
-
City Girl #140499
(@dylzdevani) reported
from
Barnet, England
@virginmedia The wifi is always flashing green. Even when it says there is no issue. Fortunately tho the contract is coming to an end which means so will payments👍. Paying for about 250Mb to get 30 on a wired connection
-
Janine
(@JanineAdelman) reported
from
Barnet, England
@virginmedia I will phone you, but wait a minute, my phone doesn't work!
-
Becky Dell
(@beckylucydell) reported
from
London, England
@virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩
-
Allan Fenn
(@AllanFenn) reported
from
Waltham Abbey, England
@virginmedia Worst Customer Service I have ever experienced 😡 Left hand doesn't know the right hand doing ! Consider the contract null & void @SkyUK On my way
-
Dominic Green (🇬🇧 Not my PM 🗳️)
(@domgreen) reported
from
Welwyn Garden City, England
. @virginmedia tech support have just made my day! #security #plaintextpasswords 🔓
-
Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
I love @virginmedia products, but detest their overseas call centres. Customer service is appalling! Been on the current call for 40 minutes and now I’m apparently being transferred somewhere else! I’m only trying to sort my contract out....
-
Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
After finally ending up speaking to a UK call centre all sorted! @virginmedia please sort of your customer service issues!
-
Paul Dart
(@Enfield67) reported
from
Enfield Lock, England
@virginmedia After all that, the new contract by email shows the phone part of the deal has been down graded to weekend calls only despite my Dad saying he needed to keep all time calls as he spends ages on phones to hospitals and doctors for appointments. I’m sure this wasn’t what was agreed
-
Freddie AFC Owusu
(@Freddie_Owusu77) reported
from
Tottenham, England
@virginmedia Tried to call today waited for 20mins to get through finally got through to customer service and then they had to put me through the escalations team and as soon as i got through the operator pretended he could not hear then dropped the phone.
-
Keith Bursnall
(@KeithBursnall) reported
from
London, England
@virginmedia According to your website broadband connectivity is fine and TV is experiencing some issues with certain channels. I have no broadband and no channels at all
-
City Girl #140499
(@dylzdevani) reported
from
Barnet, England
@virginmedia Im not thick ofcourse all the cables are connected, it wouldnt tell me 30mb if the ethernet wasnt in. The hub has been reset whenever there is an issue, which happens to be every few days.
-
Allan Fenn
(@AllanFenn) reported
from
Waltham Abbey, England
@virginmedia 5 different answers from different agents The best one was yesterday whilst on hold after being transferred to another person , waited half hour then they cut me off ! Finally got through to Nathan who is currently trying to resolve this issue, again !
-
Muhammad Saeed Mulla
(@mmulla) reported
from
Walthamstow, England
To be fair, this is probably a PR person tweeting this, but really bad PR for @VirginMedia if they think that this is secure. Plus they missed the whole point, which was that the password was stored in plaintext.
-
Freddie AFC Owusu
(@Freddie_Owusu77) reported
from
Tottenham, England
@virginmedia @VirginMediaCorp @VMDotCom Virgin are a bunch of lying thieves and would not recommend anybody signing a contract, once they get you in they start treating you like crap.
-
Mate Parlov
(@BenAlderweireld) reported
from
London, England
@virginmedia omds can you sort out your ‘service’
-
Holly Christie
(@Holly_Christie) reported
from
Walthamstow, England
@james_etheridge @virginmedia I found Virgin so unreliable and their customer service so terrible that in the end I left them after 8 years of loyalty because I just couldn't work out what I was even paying for...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Nick Dyne
(@dyne_nick) reported
@virginmedia For what reason and outcome? Can you do anything to help or are you just checking cosmetic?
-
macman9999
(@macman9999) reported
@virginmedia Hi, i live at BH15 4QW. i called customer services today about my on going fault im having, intermitent outages, 650 of them in 2 day's, i am now being told this could go on till Feb 2. This cant be right. Struggling to work.
-
Paul J. Winfield
(@PaulWinfield17) reported
@vmbusiness Continuing the problems with Virgin Media Business. Suplied Router has the wrong password. Back on support with them AGAIN today. Really regretting signing up to these clowns.
-
Unethical Dodgson
(@UnethicalDodgso) reported
@PixelWarriorsA @Sparihaa @virginmedia I was with Virgin for a long *** time when I lived with my parents. Was never a good service. Then in my first home. Still not good. Since I moved from there and in two homes I've had TalkTalk and have friends with other providers who have less issues. Thankfully.
-
Elma Ryder
(@ElmaRyder) reported
Another Virgin media poll today, this time desperately trying to stir unrest about our "THiRd WUrrLd" health service - apparently 80% of respondents are "concerned about misdiagnosis" 🙄
-
Jay Deane
(@jaydeane07) reported
@virginmedia Hi is there a problem with your WhatsApp chat ? I’ve tried to chase up an order of a wifi pod and it just keeps going around in circles? Thanks Jay Deane
-
David Caulfield He/Him 🏴🇪🇺
(@dmckatana) reported
Hello again @virginmedia can you explain why i don't have any TV service in my living room yet again. I have a rotating welcome screen. This happened before Xmas as well and I didn't have TV for about 2 weeks. If this is going to be a recurring thing what's is the point of
-
Paul Hegarty
(@Kashmir_Skies) reported
It really annoys me when you have to spend time on 4 phone calls of around 40 mins each and they still don't understand you want to terminate your contract. So i don't mind saying it how it is online. Shame on you #VirginMedia
-
Josh Egglestone
(@EgglestoneJ) reported
@virginmedia I was making a complaint about you sending external connection engineers to a house we havent completed the purchase of yet and annoying our seller. Despite using the home move service confirm our moving date as the 27th Jan and spending a further 2.5 hours cleaning up your mess
-
Frankie Morley
(@FrankieMorley6) reported
Sorry to Karen but @virginmedia has genuinely the worst customer service I’ve ever experienced. I’m at a loss for what to do about our experience with them.