Virgin Media Outage Report in Ripley, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ripley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ripley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Ripley, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Aldershot, Feltham, Surbiton, Chertsey, Hampton, Twickenham, Walton-on-Thames, Hounslow, Camberley, Guildford, Kingston upon Thames, Farnborough, Bracknell and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Phone | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ripley, England
Latest outage, problems and issue reports in Ripley and nearby locations:
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia Internet down again. What are you doing?
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Sandy Trappitt
(@MarlingtonBear) reported
from
Hounslow, England
@virginmedia the WORST customer service ever. I’ve called 5 times each time waiting 1.20 mins to get cut off to start again. No apologies no support no good
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ifmcl
(@roxburghshire) reported
from
London, England
@virginmedia no internet for a week in SE23 Help line says ‘complex technical problems in your area engineers are working hard to resolve.’ It’s been a week!
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Des O'Carroll
(@Deso27) reported
from
Richmond, England
@virginmedia how long do I need to hold to get my BB sorted - 25 mins and counting - appalling customer service
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Sandy Trappitt
(@MarlingtonBear) reported
from
Hounslow, England
@virginmedia 2 days of calling and terrible service still no resolve of the issue Even your response on social media is slow. After another week of waiting a technician has turned up today to report the fault hasn’t even been logged let alone resolved. How are you going to help? #badservice
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𝒏𝒊𝒍𝒆𝒔𝒉
(@nilesh14) reported
from
Richmond, England
Is @virginmedia internet down in Barnes area?
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia hi intermittent broadband all morning now none at all and service status page not working? Se3 need ASAP as wfh
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The Gaffa🔌
(@ako_essex) reported
from
London, England
@virginmedia worst internet provider going
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Roger Williams
(@rogerw117) reported
from
Richmond, England
@virginmedia I have no internet at TW2 address (Twickenham). Is there a known issue please?
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amy james.
(@AmyJ1996) reported
from
Farnborough, England
Right who has virgin media tv someone help us
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Barnaby & Chris
(@AmbroseBarnaby) reported
from
Richmond, England
@virginmedia Hi there. I am having trouble using phone service I can never get through. We are looking at ending our Virgin media broadband for now. Can I contact you via Whats app or another means to start this process many thanks. Barnaby
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andyfry
(@andyfry) reported
from
London, England
@virginmedia oh what a surprise the Internet is down again. If there was any alternative to Virgin in my area I'd be off like a shot.
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Dominic Joyner
(@dominicjoyner) reported
from
London, England
@virginmedia - how do I report a specific problem with a TV service?
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martinoxley
(@martinoxley) reported
from
Richmond, England
@virginmedia It is on and off. Can you please let me know if it is fixed now? Plus I was promised a hub 4 to help reliability but I have not heard anymore. My account number is 321674202.
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia I’m sick of corresponding with virtual assistants. I need a real person to fix a real problem. Now.
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Mohammed farid butt
(@faridji99) reported
from
Leatherhead, England
@VirginMedia_One shameless virgin Media can not help customers #virginmedia
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia down in se6 london? Can't access to your site even from the mobile
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Tracey Cookson
(@cooki40) reported
from
Richmond, England
@virginmedia I was given a discount in March this year, what I didn’t know was that meant a new contract, that part was definitely not clear. Plus as I said my landline that you charge for has never worked. I will be making an Ofcom complaint
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The Gaffa🔌
(@ako_essex) reported
from
London, England
Virgin media is absolutely awful in every aspect
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John lumb
(@Johnlumb67) reported
from
Richmond, England
@virginmedia @telegraphmoney Over 1hr to get to India call centre, reading a script & NOT listening to my complaint of no Internet 4 24 hrs & poor service for 1/12 All she would say in an awful accent was reboot. Tech 2 come in 3 days no refund allowed!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Maged Zakher
(@MagedZakher) reported
@virginmedia Thanks. I'm now on the phone and have been waiting for a long time with no access to any of your team yet. Could you please help with this? Any other phone numbers to access the broadband team?
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The Grey Man
(@bgr1978) reported
@virginmedia I've never been treated this badly by a company in my life!
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Mark Bulzacchelli
(@mbulzacchelli) reported
@virginmedia hi virgin media, I have experienced very poor and unsatisfactory service today and I wish to submit a formal complaint however I cannot find the complaint form on your website. Can you please send me the link I this please?
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Yv
(@yogi7592) reported
@virginmedia Can you not cancel it for me? What is the issue. Why carnt people get through?
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Anne Webb
(@AnneWebb777) reported
@virginmedia now one of you will jump in saying oh my goodness drop me a line so we can fix this - absolute bull 😡
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Ceeb 🏴🇺🇦
(@PatternThimble) reported
from
Cramlington, England
@bt_uk you have 45 mins to meet the 10-12 appointment. That I took the day off for. Defo looks like I'm going to be a @virginmedia customer soon.
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Lloyd Evans
(@LMEvans95) reported
@virginmedia the website is saying there aren't any issues in IP1, but my internet's ridiculously slow - and I'm on LAN. Could this be looked into please?
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kevin webb
(@kevin_webb184) reported
@virginmedia yes... this will be the 3rd one for the same issue... just lie after lie...
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Spike
(@Spike61987764) reported
from
Edinburgh, Scotland
@virginmedia what is going on? No television or broadband from 550pm Thursday the 30th of June. Estimated fix was 3am 1st of July. Guess what? Still nothing. Now estimate is 12pm today. Aye thats no happening. What time will the service I'm paying for be back online?
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TheYas1001
(@TYas1001) reported
@virginmedia trying to give notice to close my rolling contract broadband service but haven't been able to get through to anyone for the last few days. It's less than 30 days till i move now so each day that I'm unable to get the 30 days notice in will cost me.