Virgin Media Outage Report in New Southgate, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in New Southgate come from postal codes N11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in New Southgate, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in New Southgate and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 10: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near New Southgate, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Bermondsey, Watford, Tower Hamlets, London, Ealing, Kensington, Ilford, Muswell Hill, Acton, Hackney, Walthamstow, City of Westminster, Camden Town, Borehamwood and Enfield Town.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Bermondsey |
Total Blackout | |
| Watford |
Wi-fi | |
| Tower Hamlets |
||
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near New Southgate, England
Latest outage, problems and issue reports in New Southgate and nearby locations:
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Carlo
(@Pegnarista) reported
from
Stanstead Abbotts, England
@virginmedia You are the worst. 1. Never once asked me to DM my account details so you can look into and resolve privately. 2. Paid no attention to my first tweet, in effect advising me to continue to do the very thing I complained about telephone call after telephone call Pathetic.
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PAT WEBB
(@nan2thou) reported
from
Enfield Lock, England
@virginmedia There are always issues in this area. I would suggest that most the equipment needs replacing. But I won hold my breath
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Luther Blissett
(@LutherB40510976) reported
from
London, England
@virginmedia can you give me a direct number to call to cancel my contract. I've used whataspp / webchat and spoken to two people in last 24 hours - but to no avail.
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Luther Blissett
(@LutherB40510976) reported
from
London, England
@virginmedia what is the number for your complaints department? It seems impossible to actually terminate my contract with you. Am I in the Hotel California?
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mindbodyrevival_coach
(@mindbodyrevival) reported
from
Enfield Lock, England
@virginmedia 16 years of loyalty means absolutely nothing to this company! Even when we were transfered to the disconnection department the woman was extremely rude! No wonder more people are going to @SkyUK 🤬
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Kathy B
(@KathyB05775264) reported
from
Tottenham, England
@virginmedia my internet is down. Is there a problem in the N18 area
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🆎
(@_Brady1_) reported
from
London Colney, England
@virginmedia Why are my sky sports channels not working but others are , getting error CS2004 . I’ve reset the box numerous times and checked the cables .. on my other box in another room all channels working fine ??
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John T Davies 💙🇺🇦💛
(@jtdavies) reported
from
Hounslow, England
@realLEWlS @virginmedia Where are you? Mine has been up and mostly down since Sunday (for this week at least). #FAIL
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John Sanderson
(@SanderjoJohn) reported
from
Barnet, England
@MartinSLewis @bbc5live Had replacement windows from a local company 18 months ago and they were excellent but I will tell you the worst people I have ever dealt with - Virgin Media, even worse than British Gas used to be.
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PAT WEBB
(@nan2thou) reported
from
Enfield Lock, England
@virginmedia Not now there isn’t. But there was no service at 8am until 10.30. T happens on a regular basis but it doesn’t stop the price going up.
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Bernie Biggs
(@Biggsy58) reported
from
Bexleyheath, England
@virginmedia putting their tariffs up by 17.3% from 1st April - that’s 3.9% over the Retail Price Index Inflation of 13.4%…people getting nowhere near this sort of increase in their pay packets…hang your heads in shame especially in a cost of living crisis.
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Annie Caird 🌻
(@AnnieCaird) reported
from
Islington, England
@virginmedia How long have you got? I have just sat down in a restaurant to cry on a friend’s shoulder. The nice server said, “how are you?” I just burst into tears! Seriously. My disappointment is palpable. I want to go back to @BT
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Jessica Carmody
(@JessicaCarmodyV) reported
from
Richmond, England
@virginmedia I need to complain about your customer services. I’ve had multiple issues with a new contract I took out 31/01 this year. No manager has contacted me to follow up (after weeks since complaining) & yr customer sales centre is harassing me with calls. Pls contact me.
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PAT WEBB
(@nan2thou) reported
from
Enfield Lock, England
When will virgin media ever get it right? Almost every week there is a outage. Well overpriced as well.
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Carlo
(@Pegnarista) reported
from
Stanstead Abbotts, England
@virginmedia No advice at all as to what the issue is. Still not fixed.
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Illy Mus 💙
(@illymus) reported
from
Camberwell, England
@virginmedia so you hike our prices up and then the Internet has been awful today. Left home at 6am, just got home and still the same issue. Our landline relies on Internet and so does my 83 year old mother who uses it. Remind me what I am paying for???
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Carlo
(@Pegnarista) reported
from
Stanstead Abbotts, England
@virginmedia Been a customer for 10 years, now thinking of leaving as a result of: 1. Remote control for 360 upgrade don't work and despite promises hasn't been fixed. 2. Hours wasted on the phone. 3. Conflicting and incorrect information from Customer Service resulting in above
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Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia My broadband is down again - area21. Any idea of when it will be fixed?
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Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia, your app does not seem to think there's a problem with the internet in area 21. I think different. Can you check?!
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Andee Byford
(@BobCratchitt) reported
from
Poplar, England
@virginmedia But your hub has died and as such I cannot access my broadband, use my landline as you moved it from copper to Ethernet and the TV services are impacted as I cannot record, watch the BBC or any streaming service. In short an outage.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark
(@Mark30304067) reported
@virginmedia It's high utilisation, has been for 5 years, every single time I speak to your team I'm told it'll be fixed "next month" never is. Thankfully I spoke to a very helpful lady who told me you're in constant breach of contract.
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David Rozzell
(@BluegrassHippie) reported
@virginmedia Thank you, but preparing for a gig and no time to sit on the phone waiting. If it's not back tomorrow I'll call, it's a shame the website help is so completely pointless, it fails to help at all
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Kelly
(@Kelly37535474) reported
@virginmedia My parents have no phone line in RM16 but your service status says no issues!!! Please advise urgently.
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Eddy Shuttleworth
(@ShuttleworthE) reported
@virginmedia You might want to tell your customer service team about that because they told me the exact opposite thing on Wednesday when I spoke to them...
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Nick Moore
(@Themooreuk) reported
If you’re thinking of getting @virginmedia dont bother it’ll never get installed. I was promised by a “manager” that it would be installed today 6weeks after my original install date. Had a text it’ll be installed in 4 weeks time so 10weeks since my order I mate get my services?
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Deano
(@Deano44118023) reported
@virginmedia No landline - no dial tone. Service status says everything is OK! So how long before you acknowledge a problem, couple of years ago it was 16 days and an ombudsmen case to boot.
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Careless Wispa
(@naturalsystah) reported
Well @virginmedia said my broadband and TV would be working later tonight...it was up and running again about 2 hours ago, well ahead of time. Can't complain considering the bad weather
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GPD
(@GamePlayerDave) reported
@virginmedia That tells me there is an issue, so my next question is, when will it be fixed?
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Graeme Horsfall
(@Graeme_Horsfall) reported
@virginmedia Nothing on the checker - have booked an engineer. A number of people are out of service in this post code. Very rarely the status checker accurately reflects the actual service level.
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Jord.
(@UnitedMagic7) reported
@boneyjoe69 @virginmedia Yeah I left them mate tried charging me £150 a month so I went sky instead, got everything sports movies for only £78 a month plus the customer service is a joke at virgin media good luck with your search mate