Virgin Media Outage Report in New Southgate, Greater London, England
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The latest reports from users having issues in New Southgate come from postal codes N11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in New Southgate, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in New Southgate and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near New Southgate, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Golders Green, Ealing, Islington, Bushey, Bermondsey, Ilford, Southwark, City of Westminster, Enfield Town, Brentford, Finchley, Fulham and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Hackney |
Internet | |
| Golders Green |
Wi-fi | |
| London |
Internet | |
| Ealing |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near New Southgate, England
Latest outage, problems and issue reports in New Southgate and nearby locations:
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Courtney Lynn Murray née Hauseman
(@Courtneyxx) reported
from
Brentford, England
@virginmedia No idea? can you let us know and provide compensation for a decade of terrible service?!
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catskidschaos
(@catskidschaos) reported
from
Richmond, England
Yay. @virginmedia has gone down. One kid needs online school, Husband needs online access to work, and I have a work zoom call... let’s hope it’s sorted pronto. I have zero tolerance for WiFi nonsense from a company that charges us a fortune!
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Suren Perera
(@darthteddy) reported
from
London, England
So @virginmedia is down again. App says everything is fine but clearly not.
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Adah Parris (she/her)
(@AdahParris) reported
from
London, England
@virginmedia wifi outage again in SE London. This has been happening for the last few days but the website service status says there are no issues. What’s happening and when will it be fixed?
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Dave
(@BigadeeDave) reported
from
Richmond, England
@virginmedia Can't get hold of you by phone so why is my TV pixelating after pausing and recording? Please answer my query or I will be forced to cancel!!
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Linda Robinson
(@rindalobinson) reported
from
Harrow Weald, England
@virginmedia Have been losing internet connection intermittently for the past 2 weeks and unable to work/homeschool consistently. Is there a known issue?
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Daniel W
(@damawa42) reported
from
Camden Town, England
@virginmedia Also "we're" not "were" Yes pls - can you give update on "Trouble Call 12165447"? I was given that as a reference number for issue engineers were investigating; I received a text saying it was fixed but the problem persists. Also - insane that your bot asks for bank sort code!
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Suren Perera
(@darthteddy) reported
from
London, England
@virginmedia I trust you won’t be charging me for the time your service is down and even compensating me because I am unable report to work and do my job?
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DanielSSmith FRSA
(@DanielSSmith) reported
from
London, England
@virginmedia multiple houses on my street are down but all being told there is no problem and must be with ourselves only. Clearly it's not. Trying to work and home school and can’t today. Se136ew
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HK
(@harrydotcom_) reported
from
St Albans, England
Hi @virginmedia having constant broadband issues AL1 St Albans. I’ve logged numerous calls and now the text service isn’t responding to me. Internet cuts in and out all day. Was told would be fixed on 13th but now no one is answering the phone. I’ve tried to call again today but
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia I’m simultaneously on the phone on hold, talking via chat, took me forever to find out that my service, disconnected erroneously, can only be back in 72hrs???!!!
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia pls I’m trying to get help. You disconnected my account a month too early before my move to a new address.
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Dominic Sender
(@dcsender) reported
from
Camden Town, England
@virginmedia please can you advise what is happening with your WiFi service in the NW2 area. WiFi keeps dropping out. Impossible to get through to anybody and on the meantime I have lots of work to do.
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
For a whole hour now to connect with @virginmedia customer services!!!!
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IanEastLondon
(@ianeastlondon) reported
from
Poplar, England
How do I urgently my @virginmedia broadband hub. My broadband keeps dropping. Help!!!!!!! I keep getting thrown out of urgent NHS meetings.
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia pls I need help!!! You disconnected my service a month before my scheduled move to new address!!!???
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
I still have no cheque refund from @virginmedia AVOID this money grabbing company at all costs & being a ‘valued customer’ does NOT exist in their vocabulary. I’m so glad I’m no longer your customer & have taken my business elsewhere.
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Dawn Cutting
(@CuttingDawn) reported
from
Bricket Wood, England
@virginmedia terrible service, I’ve tried calling and online chat to no avail. You’re blaming Covid but surely by now you’ve sorted out working from home or office. I need to speak to you but you avoid all customers!
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David Elliott
(@dagadave) reported
from
Enfield Lock, England
@virginmedia how long approx is it taking to get thru to customer services via telephone plse? is it still 1 hour ?
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
After two hours on hold and being switched between agents, I have now been dropped and still have no answers or resolution. Pls how do I get my issues sorted?! @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jay Gavin T
(@thejamester81) reported
@virginmedia if I have a router that needs returning and I have booked fir it to be collected at our door can I still post it in the prepaid bag you've supplied? I've changed my mind and the door collection service gives no time on the day.
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Andrew
(@Andy_L8) reported
@virginmedia Did you read the whole message? I've already raised a complaint and the complaints guy messed up an upgrade which means I now need another engineer visit....... And why not make it clear that for an extra £39 per month you do not get HD sports!!
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Alan Staples
(@alanstaples) reported
@virginmedia Please could you advise what the ongoing issues is in the AL8 area is for internet? Looks to have started about 3am Saturday and the dropped ping rate is off the scale. Back to work tomorrow so need a backup plan if this is ongoing.
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Nick Mason
(@nma50n) reported
@virginmedia Morning, trying to change device to watch sky sports but it says device limit reached on two different phones i now have, help please. Tried changing in settings, says contact your provider. Thanks
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Ho Chi Timh
(@hochitimh) reported
@virginmedia @wully1960 He probably can't get back to you because your Internet is ****.
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KayJay
(@KayJay242111) reported
@virginmedia Thanks for your reply. But, given all my ethernet conncted devices do not lose connection the router's WiFi signal is the issue. I tried resetting last night and the problem has gotten worse! This router has progressively deteriorated over the last 8 months it was fine before!
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Amanda Price 💙
(@AmandaP25332840) reported
@virginmedia We are not asking for an engineer 🤔 your customer service team informed us 3 weeks ago that the only solution was a new box which they were sending within a few days. This is the problem, no box delivered= no picture. @richardbranson #shockingcustomerservice
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Safira Bari
(@saffy_sapphire) reported
@virginmedia Thanks. However unfortunately they haven’t been much help. Still without network even though I was convinced on Friday it would be fixed by the afternoon.
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Alan
(@BigALzz) reported
@virginmedia Engineer coming out next week. Let’s hope they can fix it. It’s a shame you can’t mark households as, “This person knows what they’re talking about. We’ll send an engineer.” It’s the ‘check list’ of things to do before you’ll send an engineer that I dislike.
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Geo🇷🇸
(@GParojcic) reported
@virginmedia has the worst customer service I’ve ever experienced in my time on this planet. I’ve never encountered more incompetent people over the phone who don’t even help me out with my issue or offer any form of resolution. Absolutely terrible terrible service