Virgin Media Outage Report in New Southgate, Greater London, England
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The latest reports from users having issues in New Southgate come from postal codes N11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in New Southgate, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in New Southgate and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near New Southgate, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Leyton, London, Lewisham, Tower Hamlets, Southwark, Tottenham, Hendon, City of Westminster, Bushey, Islington, Wandsworth, Walthamstow, St Albans, Paddington and Hatfield.
| City | Problem Type | Report Time |
|---|---|---|
 Leyton |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Lewisham |
Internet | |
| London |
Internet | |
| Tower Hamlets |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near New Southgate, England
Latest outage, problems and issue reports in New Southgate and nearby locations:
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IvernelleSita
(@IvernelleSita) reported
from
Eltham, England
@virginmedia I sent you few message since 11am today. And I’ve noticed that you’re replying to everyone except me. Can you tell me what is happening in SE18 3AU area. I don’t have internet but I have to work, please help
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enough is enough
(@monkchips) reported
from
Hackney, England
@virginmedia Hello. Hope you're well. We seem to be having problems accessing the internet in Hackney and I just wondered if you had any updates on whether it's a general outage or not. Any help much appreciated thanks.
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Mark Cairns
(@CameraCairns) reported
from
Islington, England
@virginmedia I have been engaged with your SMS 'responder' for nearly 24-hours now and have got nowhere. The engineer who came and destroyed our connection is now not responding to any messages at all. The manager he promised would call me has never called.
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Alexander Samuels
(@alexsam_89) reported
from
Borehamwood, England
Having mega internet problems today with @virginmedia... helpppp
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IvernelleSita
(@IvernelleSita) reported
from
Eltham, England
@virginmedia Yes, still. So for the past 2 hours I have no internet at all @virginmedia How long I can wait until someone will answer the phone or reply to my txt. It’s ridiculous. Seriously thinking to give the notice. Your service is the worst I’ve had, met
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JPU Records
(@JPUrecords) reported
from
Enfield Lock, England
@Demieliana @alec_zetter @MondoDan @MOsman1977 @Bajan_Mark @virginmedia In EN3 and spoke to someone on the phone who said there wasn’t a problem but there clearly is. Can barely browse the internet!
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Salih Karakis
(@SalKarakis) reported
from
Enfield Lock, England
@virginmedia can you please sort the connection problems! Why do we pay money for something that’s not working properly
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enough is enough
(@monkchips) reported
from
Hackney, England
@virginmedia Aha just did the postcode check and it says you're hoping to have a fix by tomorrow. Do you have any more information please? We were hoping to have a family viewing of Hamilton today. Bit obviously you've got issues you're working on
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IvernelleSita
(@IvernelleSita) reported
from
Eltham, England
@virginmedia But I did everything. And still nothing. Seriously there must be some solutions, way how to fix it. Been patience enough for the past weeks. But I need to work & to do it I need be connected to internet. So....
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Faux pas queen
(@bookless) reported
from
Enfield Lock, England
@virginmedia we are paying a very high fee for not having broadband. It’s 4 days now and people like me who rely on the internet for work should get some compensation. Having to work hooked to my phone’s hotspot while paying for a service that is not provided. Not happy.
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Mads Banda
(@MadsRB21) reported
from
Ealing, England
@virginmedia what’s actually wrong with your advisors twice this morning I’ve spent over 25mins on the phone and for your advisors to hang up on customers and think that’s not going frustrate customers when you can’t train them accordingly!
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Jenny Illmann
(@JennyIllmann) reported
from
London, England
@virginmedia broadband down in SE London again. Lately it’s been so poor. It’s been down for several hours. Any idea when it will be fixed?
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james dunn
(@jdunnlondon) reported
from
Ealing, England
@virginmedia And it’s down again! @virginmedia this keeps happening
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Mark Cairns
(@CameraCairns) reported
from
Islington, England
@virginmedia Day 4 since your engineer came round and attempted to reconnect a second box and wiped out an entire TV channel connection. He never came back despite his promises, the manager he said would call never called.... I have spent many more hours reconfirming multiple ...
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Smiley🇧🇧🇯🇲 BLM ✊🏿✊🏾✊🏽
(@smileyyearwood) reported
from
Harrow Weald, England
@JustMeBeingMe4 @virginmedia #virginmedia are trash at the moment. They're customer service is non existent.
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Smiley🇧🇧🇯🇲 BLM ✊🏿✊🏾✊🏽
(@smileyyearwood) reported
from
Harrow Weald, England
@JustMeBeingMe4 @virginmedia Glad I'm furloughed, if I was working from home I'd be screwed. Their network hasn't gone back to normal since the national outage last week. Obviously something is down and can't be repaired. They're text conversation customer service covers up the fact they're partially reopen.
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Athletics Statto
(@athleticresults) reported
from
Enfield Lock, England
@virginmedia Anyone know the world record for launching a virgin hub as it will be happening very soon!! Had a technican booked tomorrow told my fault wasnt me they cancelled tech my connection is still crap #virginmediadown and now cant get boosters working
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Smiley🇧🇧🇯🇲 BLM ✊🏿✊🏾✊🏽
(@smileyyearwood) reported
from
Harrow Weald, England
@JustMeBeingMe4 @virginmedia He was for the many not the few and what's more Black People joined Labour because they could feel his sincerity. Now Keir begging us not to leave because he kneeled one day and called us a moment the next. Corbyn never needed a focus group and 72 hours to know right from wrong.
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Mark Pickering
(@mp14mp) reported
from
Islington, England
@virginmedia are just as bad. I’ll be having my umpteenth call today to try and resolve issues that have been going on for 18months...it’ll take an hour, it will go nowhere.
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alison homewood
(@alisonwonder2) reported
from
Ealing, England
@VMSolutions_ I emailed you 3 weeks ago to get a broadband upgrade (as you would not take phone calls). I now have a letter from Customer Resolutions asking me to call, and the phone number provided “is not supporting voice calls”. @virginmedia is SO USELESS. PM me!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Vee
(@Vee72217397) reported
@virginmedia Thanks I have tried and ran diagnostics so many times and it says nothing is wrong so thats why I had asked an engineer to come check this and that's where this compliant has started from How is it right that money gets taken out each month despite all my issues and no resolution
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JT
(@centaurxs) reported
@virginmedia Finally got thru to a very helpful chap (Aaren), who actually listened, updated my notes accordingly and passed me on to the pre-install team (Ralph?) who went into classic VM mode and said it was nothing to do with him. Put my foot down and he's booked it for the 19th! Really?!
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michaelm
(@michaelSmarks) reported
@virginmedia Still not working. Can you reply to the other message and that will be great. Thanks
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StuWba68
(@Stuwba68) reported
@virginmedia is the internet down
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paddy-jamaica
(@paddy_foran) reported
@virginmedia I've been in contact every day for 2 weeks solid now . And still not resolved this problem
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Jon T
(@jmted1) reported
Do @virginmedia have the worst #customerexperience & #customerservice EVER?
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Claire.pops
(@PopsClaire) reported
Come on @virginmedia this is the second time in a week my service has dropped out!!
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Stephen Dauwalder
(@dauwalder) reported
@virginmedia Cannot even follow OFCOMS rules on complaint handling. Complained about loss of service for over a week, failed engineer attendance, failed manager call backs and over 10 outs in queues to staff without tools to do their job. Offered a measly £20 compensation
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lewis glazzard
(@LewisGlazzard) reported
@virginmedia fed up of this every day now my internet turns off around this time what is it it happened once but you say there was no issue what’s going on in my area for it to keep happening
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Leah
(@_JustLeahh) reported
@virginmedia Why are we receiving bills when we wrote to you on 30 June 2022 asking to cancel the contract? You can’t get through on the phone and your complaints system online is ridiculous. This needs resolving so can you please advise next steps. Happy to DM on this case.