Virgin Media Outage Report in Heanor, Derbyshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Heanor, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Heanor and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 25: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Heanor, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Nottingham, Derby, Mansfield, Sutton in Ashfield, Clay Cross, Ilkeston and Long Eaton.
| City | Problem Type | Report Time |
|---|---|---|
 Nottingham |
Internet | |
| Nottingham |
Wi-fi | |
| Derby |
Wi-fi | |
| Derby |
Total Blackout | |
| Nottingham |
Wi-fi | |
| Derby |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Heanor, England
Latest outage, problems and issue reports in Heanor and nearby locations:
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James Watts
(@james_watts) reported
from
Sandiacre, England
@virginmedia The is letting me know. Downloads are very slow a video that would normally take 3 mins is now 40.
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@Louise4Mh @virginmedia You wait till they try and rip you off by allowing reverse unsolicited text messages to your devices and charge you a £1 a message for a message never sent or received. Criminal.
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Paul
(@teaguestar) reported
from
Clifton, England
@virginmedia Your customer service ( that’s a complete trade description act wording) are shocking . 40 mins waiting cut off twice . Garbage
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Sataana
(@MrSataana) reported
from
Annesley, England
Isn't it ironic, that when you do a special stream, @virginmedia always seems to go down... I'll try again tomorrow!
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martyn english
(@martynenglish2) reported
from
Blackwell, England
@virginmedia I have attempted to upgrade my package via phone at 9.30 this morning and was informed that the requested would be done “ within the hour “ Over four hours later I’m still waiting, tried to call back and gave up after 25 minutes on hold. Help !
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Charlie Bethel
(@charlie_bethel) reported
from
Beeston, England
@virginmedia Hi. Nobody has phoned or sent a text to my parents and there phone internet and tv is still not working. They have to keep topping up there mobile credit and nobody answers there calls
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Nigel Booth
(@m0cvo) reported
from
Annesley, England
@gm8arv @2m0sql @M0VGA @SOTAbeams @TalkTalk @virginmedia The VM system I have here causes no problems from DC to 23cm (as high as I go currently) the only issue I had was when I tried using a mains data network from Argos and it destroyed 6m. Scrapped once identified.
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manicmum
(@dacurrie1) reported
from
Derbyshire, England
@virginmedia Your internet service is shockingly slow today
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia Yes I have contacted Virginmedia a couple of times. It looks like there is a problem in Nottingham NG16 area again. This is a common issue. Disconnections and lack of a quality service.
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Lisa Pitt
(@lisa_c_pitt) reported
from
Gotham, England
@virginmedia can I cancel all services, new contract started 14th Nov. New changes dont take effect until 8th dec.
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Charlie Bethel
(@charlie_bethel) reported
from
Beeston, England
@virginmedia Very very poor customer service
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andrew anthoney 🍋
(@andytoon30) reported
from
Mansfield Woodhouse, England
@virginmedia My mum and dad are having issues with you guys. The broadband has been very slow yet they pay for 350, the upload speed is half the download which says it all. A technician came out and tried to install a new TiVo box, they have been charged £30 even though he didn’t
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Nigel Hudson
(@nghudson) reported
from
West Bridgford, England
@virginmedia ...and we’re down again! An issue with broadband somewhere in my area.
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Ben Green
(@BEN_GR33N) reported
from
Derbyshire, England
@virginmedia No faults mentioned, cant get through on the phone to you either. Just found we have no TV, tried rebooting, didnt help.
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thomas coupe
(@thomas_koop) reported
from
Hucknall under Huthwaite, England
@virginmedia There is no issue in the area as neighbours with virgin are using the service without problem. What should I do to resolve the service
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia What would be really good is if you send out a message to your customers telling them there is an issue rather than leaving it to them to find out that they cannot use your services.
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DigitalHazard
(@DigitalHazard) reported
from
Derbyshire, England
@virginmedia @c_dobstar DE21 myself, found this tweet through a search, it's down here as well, rebooting the modem works for 5 mins then died, can't remember login stuff.
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thomas coupe
(@thomas_koop) reported
from
Hucknall under Huthwaite, England
@virginmedia Still no services at all yet the online check says there is an issue.
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Amazon Aquatics
(@AmazonAquatics1) reported
from
Ripley, England
@virginmedia I just want to report an open cabinet on my street, and it's hard work, I don't want to sign up to your "community" as I have tried now twice and had to do the damn not a robot thing both times which takes ages and it says my email is not valid
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𝘼𝙙𝙖𝙢🐰
(@acmtix) reported
from
Eastwood, England
@virginmedia It's been like this for a while. I cannot rely on the service at all.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Jerram
(@Matt_C_J) reported
@virginmedia I need you to fix your broadband NOW not in the goddamn morning!!! Where the hell is any kind of broadband help?!?! Do you just turn off your bloody servers when you wrap up for the day?!?!? Useless, as always
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Chris 💙
(@UltimateNooB86) reported
@virginmedia tvgo app is by far the worst streaming service going, it fails on a daily basis! Always ‘Sorry - we can’t play this at the moment’ Sort it out! 😡
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WRESTLING
(@jawaid_mr) reported
@virginmedia with the virgin pods of the work for upstairs yes or no I hope you respond to my answer because I messaged you last night but you never respond to many of my questions very disappointed in the customer service
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GHULAM NABI
(@GNabi_Eurocabs) reported
@virginmedia Have deleted the tweet, why don't you use that reference and get this issue resolved for me? Your call centre staff have no authority apart from taking calls and making notes, your technical support are only open from 9am - 5pm
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Louise🐝22
(@loobielou1980) reported
@virginmedia I’m absolutely sick to death, of phoning to complain about my WiFi not working. Was told I’d get a call back today and yet again let down, and still no internet! Time to start looking for a new provider. 18 years with a company literally means nothing! 😡
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Diego Rodriguez
(@rgordillodiego) reported
I am living a nightmare with @virginmedia. I am working from home and I am unable to set up the quick start kit, because the cable is not compatible and there is no Customer Support number.
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Levi Pay
(@levipay) reported
About a month ago, I made what was around the tenth call complaining to @vmbusinesshelp about the ‘4G back up’ service I’ve been paying for and which I’m sure does nothing, even when I need it to. I logged a complaint with the staff member. I said, “I know how @vmbusiness ...
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goldie-gold-656
(@goldie_gold_656) reported
@virginmedia No network issues found. Still having all the same problems. Having to disconnect and reconnect multiple times a day.
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Simon✨🌱
(@SimonCDavidson) reported
@SUPERLIKEMP3 We cant even get virgin media WiFi where I live because of the signal in my area but I used to pay for it at uni and had no issues
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DJ@☀️PAA
(@DJDeshi) reported
@virginmedia DO NOT FALL INTO TRAP WITH THIS COMPANY. EXTREMELY POOR SERVICE AND RUDE MANAGEMENT. THEY MAKE MISTAKES AN PUT BLAME ON CONSUMER.