Virgin Media Outage Report in Heanor, Derbyshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Heanor, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Heanor and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Heanor, Derbyshire, England
The most recent Virgin Media outage reports came from the following cities: Mansfield, Nottingham, Derby, Ilkeston, Long Eaton, Sutton in Ashfield, Castle Donington and Kirkby in Ashfield.
| City | Problem Type | Report Time |
|---|---|---|
 Mansfield |
TV | |
| Mansfield |
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| Nottingham |
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| Nottingham |
TV | |
| Nottingham |
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| Nottingham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Heanor, England
Latest outage, problems and issue reports in Heanor and nearby locations:
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Realoldguy/newpc
(@NewpcOldguy) reported
from
Hucknall under Huthwaite, England
@railperf @LNER @VirginTrains LNER, better trains, Inc HST! Better media/website, & far superior staff service. I would rather go ECML & across to Glasgow than suffer a Virgin experience.
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Ethan Clarke
(@stigzy) reported
from
Ilkeston, England
@VirginMediaCorp @mdw1989 We're also very sorry we didn't inform you a newer hub model was available years ago, & that you've been paying us for a really shit slow model. Corrected it for you @virginmedia 👍🏼. (They gave me £50 off my bill for the same thing Mike, don't let them get away without compo)
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Ben Green
(@BEN_GR33N) reported
from
Derbyshire, England
@virginmedia No faults mentioned, cant get through on the phone to you either. Just found we have no TV, tried rebooting, didnt help.
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Lisa Pitt
(@lisa_c_pitt) reported
from
Gotham, England
@virginmedia can I cancel all services, new contract started 14th Nov. New changes dont take effect until 8th dec.
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Rebekka
(@Rebekka35194230) reported
from
Mansfield Woodhouse, England
@virginmedia hi is there a problem with the phone line because I can’t ring out and I am getting texted messages
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Nigel Hudson
(@nghudson) reported
from
West Bridgford, England
@virginmedia ...and we’re down again! An issue with broadband somewhere in my area.
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Nigel Booth
(@m0cvo) reported
from
Annesley, England
@gm8arv @2m0sql @M0VGA @SOTAbeams @TalkTalk @virginmedia The VM system I have here causes no problems from DC to 23cm (as high as I go currently) the only issue I had was when I tried using a mains data network from Argos and it destroyed 6m. Scrapped once identified.
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ryan tobin
(@razzo1) reported
from
Eastwood, England
@virginmedia sort football out on redbutton #awful
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thomas coupe
(@thomas_koop) reported
from
Hucknall under Huthwaite, England
@virginmedia Still no services at all yet the online check says there is an issue.
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martyn english
(@martynenglish2) reported
from
Blackwell, England
@virginmedia I have attempted to upgrade my package via phone at 9.30 this morning and was informed that the requested would be done “ within the hour “ Over four hours later I’m still waiting, tried to call back and gave up after 25 minutes on hold. Help !
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austen blakemore
(@austenblakemore) reported
from
Stapleford, England
@virginmedia Without sounding rude I’ve lost interest in anyone from Virgin media helping me, I get absolutely no where every time :-(
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austen blakemore
(@austenblakemore) reported
from
Stapleford, England
@BBCWatchdog I’ve had nothing but problems with our Virgin Media wifi
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Pauline Hancock
(@PolH1966) reported
from
Derbyshire, England
@virginmedia Customer Loyalty!! None! 25 years continuous service. Can't get my name right. Retention team ignorant and useless. My bill went up from £25 to £28.50 and the BEST they can do to keep me is £39!!!!!! What a Joke. Bye Bye Virgin. You've lost the plot!!!!
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Jax
(@CarnorJax87) reported
from
Annesley, England
@virginmedia and @SkySports Whoever is the problem behind the red button not showing the midweek matches... Sort it out NOW! Useless the both of you. #NFFC
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martyn english
(@martynenglish2) reported
from
Blackwell, England
@virginmedia I have now been without my broadband for over 24 hours, are we anywhere near a resolution. A reply was expected last might but not received
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Sataana
(@MrSataana) reported
from
Annesley, England
Isn't it ironic, that when you do a special stream, @virginmedia always seems to go down... I'll try again tomorrow!
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Emma-Louise ⚽️🔴⚪
(@emseditorial) reported
from
Sandiacre, England
Red button not working on @virginmedia, bloody typical. Can't wait to be rid tbh 🙄 #nffc
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Juebb
(@juliebuxtonberr) reported
from
Ilkeston, England
@virginmedia my red button for sky sports isn’t working please help ! #nffc
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thomas coupe
(@thomas_koop) reported
from
Hucknall under Huthwaite, England
@virginmedia There is no issue in the area as neighbours with virgin are using the service without problem. What should I do to resolve the service
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Steve Luck
(@MrluckLuck) reported
from
Ruddington, England
@JConcreteABH @virginmedia One of the reasons I dropped VM. Was paying for 200mb and only got 40 at best. Signal dropped so often but always told to reboot modem even after trying to. Got slower set up now but at least it works when I want it and not at their whim. Rant over.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lisa
(@LisaRose1310) reported
@virginmedia This just tells me to reset my password which I have done twice. We need proper help and fixes not just sent to the same web page with information that doesn’t work!
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Zo
(@zoelnsy) reported
Not @virginmedia email servers being down the week I have job contracts to sign & flat viewings to organise. And yes, I’ve changed my password like five times and yes I’ve done a security scan. Do better.
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Sir Badger
(@1SillyBadger) reported
@virginmedia i am aware of this fact. i will talk to somebody who will say i am sorry to hear that, not understand my problem and possibly put me on to somebody else that will say the same thing.
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greenthomasmade
(@greenthomasmade) reported
@virginmedia Tried all that. Is there an issue with virgin / ntl email? On to customer service right now and they are suggesting for the third time to reset password…it’s a fault with virgin media not your customer.
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Nick Davenport
(@millwallnick80) reported
@EE how does a non ee customer register for service updates on an outage please @virginmedia are as good as a wet paper towel and have no updates on my issues and told me to register my number for updates
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Kelly Dorgan
(@Kelly_Dorgan_) reported
@virginmedia good morning, I’ve been having issues with my ntlworld email for past 24 hours. Can you advise when it will be back up and running as I need access to my emails.
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Louise Pattison
(@GoodGriefLouise) reported
@virginmedia Hi. PZ. You very kindly sorted this problem out before. Can you help again as your colleagues don’t seem as eager to resolve the non access to emails. Kregards.
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Oxie
(@OxieDev) reported
@virginmedia we've been having problems with broadband speed for over a week now. The service status in the area shows OK, but the speed is definitely not (OX14 area)! Any info on what is going on please? Thanks
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J lanc
(@lisajlan) reported
@virginmedia absolutely disgusted with your customer service to an 80 year old woman #Disgraceful no empathy @VirginMediaCorp @richardbranson
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SpookyDiabeticBoi
(@BenRavenPDF) reported
Virgin media has closed my WiFi account by accident, anti-covid wackjobs have burned down the 5G towers near me, I just want a break