Virgin Media Outage Report in Greenhithe, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Greenhithe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Greenhithe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Greenhithe, Kent, England
The most recent Virgin Media outage reports came from the following cities: Coldblow, London, Dagenham, Basildon, Upminster, Welling, Longfield, Newham, Barking, Romford, Grays, Orpington, Chatham, Bromley and Ilford.
| City | Problem Type | Report Time |
|---|---|---|
 Coldblow |
TV | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Greenhithe, England
Latest outage, problems and issue reports in Greenhithe and nearby locations:
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Great ring the number that has been absolutely shocking from day 1 or wait 28 days for Virgin to answer a complaint I have been trying to resolve for 10 days currently on phone with customer service but wont let me speak to a manger absolutely s*** from @virginmedia @BBCWatchdog
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Richard Cooper
(@toonrich) reported
from
Ilford, England
@virginmedia at 14.40 I was promised a call within 4 hours from your technician. Still waiting... I’d like to go to sleep now but I’m worried I’ll miss his call. BTW it’s about your **** broadband #broadband #virginmediadown #virginmediarubbish
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Eva Collingwood
(@evac90) reported
from
Crayford, England
@virginmedia I’ve tried to call but just get automated, I’ve tried livechat but they say I can’t order a booster through that service. What am I mean to do? I just want a lead time on the booster. Why can nobody give me that?
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia No as normal Virgin customer service go quiet until I am forced to ring them again and as for the bill no additional charges you just seem to have doubled the bill
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia @virginmedia is there an email address I can send a complaint to you customer service don’t want to accept it and your web form has been completed but no response!!
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Or need please an email where I can wrote to solve some problems. Absurd can't communicate
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia With 20 devices connected to reinstall? What's? This is a solution? Wow thanks
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Eva Collingwood
(@evac90) reported
from
Crayford, England
@virginmedia I need to order a booster ASAP! The ‘100MB’ WiFi i apparently have doesn’t even reach my office upstairs. No surprises when I go to order one online there’s a waiting list...how long am I likely to wait? Surely if all your customers need a booster, there’s an issue??
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Please i need to have assistance on some Wi-Fi problem and in friend referral. Can't find in the help pages, need a human contact thanks
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Johnny Douglas
(@revjdouglas) reported
from
Hextable, England
@davebish @virginmedia Singularly the most sanctifying dynamic in my life over past year... endlessly broken zoom calls, or burning though mobile data... feeling your pain!
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Morvarid
(@Morvaridp) reported
from
Chigwell, England
@virginmedia absolutely useless customer service, with no knowledge of what to do and how to resolve issues. Each person tells you something different and unable to resolve a problem with WiFi connection! How am I meant to work from home with no internet? They don’t care!
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Mark Gould
(@yiddo71) reported
from
Rochester, England
Why is it every companies customer service line is so crap and does not want to help in any way shape or form #curryspcworld #virginmedia @BBCWatchdog
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Neil Carter
(@Coq_Au_Ginge) reported
from
Ilford, England
@virginmedia Good afternoon. I’ve recently received some calls purportedly from Virginmedia saying that our internet isn’t working as it should and that they need to fix it. Are these calls legitimate please?
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Still @virginmedia can’t get anything right!! Still you screw everything up and provide really bad customer service @BBCWatchdog
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Richard Cooper
(@toonrich) reported
from
Ilford, England
@virginmedia Slow broadband. I spent ages on the phone to your helpline and s was hen they couldn’t do anything they said an engineer would call. Waited on all day but he didn’t bother.
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@BBCWatchdog can you help @virginmedia make it impossible to complain or resolve any issues the ultimate poor customer service!!
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Claire - with a capital C
(@c1ormy) reported
from
Gravesend, England
@virginmedia since outage in DA12 yesterday i have no services. Apparently on fault check status there’s no fault. Any advice? #virginmediadown #noservices
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Andy Hunt
(@_andyhunt) reported
from
Bromley, England
@virginmedia Hello, I pay a premium for your fastest line. The last few months the broadband has been cutting out, incredibly slow and I’ve lost work. Ive been a customer for nearly a decade but the last few months I feel ripped off. Will you offer a reimbursement?
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Just to know you still have not fixed my phone line despite a guarantee and you have just sent me a bill@for double my monthly bill.....way to go @virginmedia worst customer service ever!!
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Eva Collingwood
(@evac90) reported
from
Crayford, England
@virginmedia Like I said, I have tried to call but just get an automated service that directs me to the website
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hash
(@HashPiperdy) reported
@virginmedia And there we go. You can understand my frustration. Same house, not the same surname, married, but it doesn't count and your systems don't allow a fix.
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Amanda Harrison
(@harrisonmaths) reported
@naveenfrizvi @virginmedia Sounds awful, is there an ombudsman you can contact?
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Mrs F
(@kelliefoster89) reported
@virginmedia Are you able to look at my account all the information is there I am awaiting a new hub a TV box and also one to be installed in my son's room and an engineer was agreed but never turned up again standard service shocking. I have been a customer of yours for 26 years
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James McDermott
(@yidmcd) reported
@virginmedia email has been down for most of the day. When is it due back on please?
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Laura McInerney
(@miss_mcinerney) reported
@naveenfrizvi @virginmedia This sounds terrible. I hope @virginmedia sort it soon.
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Jack Mclean
(@jackmc20) reported
@virginmedia Don’t have a cable long enough I was connected wirelessly perfectly for nearly a year I upgraded the hub and had nothing but problems
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Rebrab Barber
(@BaillieBarberr) reported
@virginmedia I'd rather just not pay for something that clearly doesn't work
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(((Lady B)))
(@franb66) reported
@virginmedia Tivo box keeps turning itself off, remote doesn't work. Only started when work in area started. Have taken to watching on Freeview. Can't see point in using your service
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Martin Miles
(@martinjohnmiles) reported
@virginmedia I've had no broadband or TV service for most of the day today in Chiswell Green St Albans. I'm stuck in a room isolating with Covid and going very quickly insane. I've so lost half a day of paid work as a result. Why is this not fixed yet?!
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maithena deniau
(@maithenadeniau) reported
@virginmedia If this would be the first time it wouldn't be an issue but it is not. We had an engineer in our house Saturday... not even 48h later and it is not workin. We have had this issue on many occasion. People are relying on internet to work, to make a living.