Virgin Media

Virgin Media Outage Report in Bournville, City and Borough of Birmingham, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Bournville, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bournville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Bournville, City and Borough of Birmingham, England 03/29/2024 04:55

March 29: Problems at Virgin Media

Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Bournville, City and Borough of Birmingham, England

The most recent Virgin Media outage reports came from the following cities: Birmingham, Bromsgrove, Wolverhampton, West Bromwich, Oldbury, Dudley, Solihull, Stourbridge, Redditch, Walsall, Smethwick, Brierley Hill, Sutton Coldfield, Halesowen and Rowley Regis.

Loading map, please wait...
City Problem Type Report Time
United KingdomBirmingham Internet
United KingdomBirmingham Total Blackout
United KingdomBirmingham Internet
United KingdomBromsgrove TV
United KingdomBirmingham Phone
United KingdomBirmingham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Bournville, England

Latest outage, problems and issue reports in Bournville and nearby locations:

  • markhipwell1990 Mark Hipwell (@markhipwell1990) reported from West Bromwich, England

    @virginmedia So now I have to ring to cancel because that's too much or give you a chance to fix the price. Both take time out of my day when we only did this less then 2 months ago.

  • shannelchauhan Shannel - mummy of twins (@shannelchauhan) reported from Dorridge, England

    @virginmedia had issues for years......so many calls logged. Wifi doesnt cover whole house and is intermittent all day. Its frustrating. Just logging another call now. Used so much mobile data due to these issues. Never had an issue in this house until virgin.

  • Kimbohud 🇬🇧Kimbo🇬🇧 (@Kimbohud) reported from Birmingham, England

    @virginmedia I have received a further two or three calls, following the request to remove one of the V boxes to save me some money, offering me different packages as a ‘loyal’ customer which would be costing me more! #youcouldntmakeitup 🙄

  • DixeyBaker Sharon Baker (@DixeyBaker) reported from Birmingham, England

    @virginmedia Thanks for replying! The green light keeps flashing which its never done - we had an outage in B14 yesterday- my internet is working and we have rebooted but its still flashing

  • malcolmwhittak2 Malcolm Whittaker (@malcolmwhittak2) reported from Birmingham, England

    @virginmedia @TomMockridgeVM We are currently moving house and trying to cancel our account unfortunately the call agents think it's funny to keep a client on the phone for 3 hours even more so they are happy to direct us to a department that is closed which terminates a call.

  • tfd1977 trev1874 (@tfd1977) reported from Birmingham, England

    @virginmedia on hold listening to crap music for hour then disconnected on hold again for 30 mins now anyone working in faults tonight

  • DixeyBaker Sharon Baker (@DixeyBaker) reported from Birmingham, England

    @virginmedia trying to get some help with my router and I'm on hold for 20 mins then get cut off - no chat facility available and no email help - rather frustrating !

  • Kagey_infohub Kate Gordon (@Kagey_infohub) reported from West Bromwich, England

    @virginmedia I'll check, but slow connection and frequent drop is ongoing. We looked at switching but didn't move as not enough confidence in alternative ISPs tbh.

  • Griffomiester Stuart (@Griffomiester) reported from Willenhall, England

    @virginmedia Have a word with yourself, this has been going on for 12 months. How about you send an engineer to fix once and for all

  • ainsworth_neil Neil M Ainsworth (@ainsworth_neil) reported from Redditch, England

    @virginmedia No my wife works from home 2 days a week. She constantly gets logged out. No help from customer service. I have the agents ref number and the rough time of the call. Very disappointed

  • Kagey_infohub Kate Gordon (@Kagey_infohub) reported from West Bromwich, England

    @virginmedia Not sure tbh- it took at least 2 hours for the update to complete. Our connection frequently drops and is slow.

  • lukiee Luke T (@lukiee) reported from Dudley, England

    @virginmedia I can’t get into my account online.. I have changed my password but it is still my my details are incorrect.. help

  • philwowski Philky (@philwowski) reported from Birmingham, England

    @virginmedia been on hold to cs for 20+ minutes. No tv service. Intermittent service for the last 4/5 weeks. I just want to watch tv. I pay £100s /yr and yet not getting the service expected. I think I will have to contact Sky for a comparison sad after 15 years

  • malcolmwhittak2 Malcolm Whittaker (@malcolmwhittak2) reported from Birmingham, England

    @jwhitt1970 @virginmedia @TomMockridgeVM Hi Joe Virgin Media and Mr Mockridge think about money in the bank, Customer service isn't on the agenda, it feels like authorised theft as all the time and effort on the phone is time lost with no evidence relating to performance. #CustomerService

  • PRBloke Clive Reeves (@PRBloke) reported from Birmingham, England

    @Lionbites @virginmedia @SkyUK You’re very picky. We had no broadband service from @virginmedia yesterday morning and no phone yesterday evening. 20 minutes to answer a phone call. I think they’re all challenged for customer service

  • thephdrunner Dr Emma Neachell (@thephdrunner) reported from Birmingham, England

    @virginmedia B744LG my neighbour is also having issues. Internet keeps dropping out so there’s clearly some sort of intermittent fault. I’ve wasted 45 mins on the phone trying to report it.

  • lukiee Luke T (@lukiee) reported from West Bromwich, England

    @virginmedia Still go having issues :(

  • thephdrunner Dr Emma Neachell (@thephdrunner) reported from Birmingham, England

    @virginmedia I’m getting an access denied error message. A quick google suggests this is a common issue.

  • eurobob17 chris (@eurobob17) reported from Wolverhampton, England

    @virginmedia It's my media service to many price hikes been with you for 8years and new people get a deal for a quarter of the price I pay I want out way to expensive paying for a land line I dont use just because VM wont let me out of LL service

  • chrispicken Chris Picken (@chrispicken) reported from Wolverhampton, England

    @HannahWestwood @virginmedia It’s on, it’s just slow. Supposed to be 350 and I’m getting 20.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DeclanM28043760 Declan Magee (@DeclanM28043760) reported

    @virginmedia @VMSolutions_ Hello we’ve had an awful service, we’ve been given two separate dates for an engineer to come out and install our wifi, given a time window to stay in the house to allow them in. Me and some of my friends have had to take it in turns taking the last 4.

  • freddoprincejnr kaz farid (@freddoprincejnr) reported

    @virginmedia Tried to contact the number, still not working, that's almost 1 1/2 full days now without any TV or broadband. Poor service!!!!

  • hangsawoman alison rumfitt 🪱👅 (@hangsawoman) reported

    @virginmedia Hi! Sorry didn't mean to hassle, everything's OK and the person I did eventually speak to was v helpful, it's just not easy to book an engineer and think it might help ppl if easier !

  • DrRison Dr. Stuart Rison (@DrRison) reported

    @clairedocdavies That I once managed to cancel my broadband contract with @virginmedia. So far I am failing.

  • CraiginKent Craig (@CraiginKent) reported

    @virginmedia It’s shocking service. You’re passing me about between teams without any handover conversation and I am repeating myself time and time again.

  • freddoprincejnr kaz farid (@freddoprincejnr) reported

    @virginmedia still the issue isn't fixed dispite being told it will be fixed by 4pm, that's almost 1 n half full days now without TV, broadband, also O2 service issues.. Poor service!!!

  • mccaben45 Natalie McCabe (@mccaben45) reported

    @virginmedia I will do, however I haven't heard from my previous complaint so not hopeful, meanwhile I am still paying BT. I suppose I'll have to contact Virgin again!!

  • Dononli1 Don 'Cornsey' Onli (@Dononli1) reported

    @virginmedia Says password incorrect... last time this happened .. virgin had locked me out saying it was a spam issue

  • Cameliafoxbur Deborah Smith (@Cameliafoxbur) reported

    @virginmedia There are no details being requested. Just to sign in but my father does not have an online account

  • mccaben45 Natalie McCabe (@mccaben45) reported

    @virginmedia I've took photos of everything, if no-one calls me I am reporting this to ofgem due to the complete lack of service and the money that it has cost me.