Virgin Media Outage Report in Bournville, City and Borough of Birmingham, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bournville, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bournville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 24: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Bournville, City and Borough of Birmingham, England
The most recent Virgin Media outage reports came from the following cities: Birmingham, Wolverhampton, Walsall, Brierley Hill, Dudley, Oldbury, Redditch, Stourbridge, Kingswinford, West Bromwich, Halesowen, Solihull, Sutton Coldfield and Bilston.
| City | Problem Type | Report Time |
|---|---|---|
 Redditch |
Internet | |
| Birmingham |
||
| Birmingham |
Internet | |
| Wolverhampton |
Wi-fi | |
| Birmingham |
Internet | |
| Birmingham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bournville, England
Latest outage, problems and issue reports in Bournville and nearby locations:
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia That’s not what my issue is. WHY IS THE INTERNET SO INCONSISTENT??? - and threatening to charge a £240 to cancel the contract for wifi that does work is very poor customer service!
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia They said they’ve run diagnostics and found no issues so basically I’m making it up in my head ???? Tbh this is terrible and a waste of time paying my bill
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Tim Evans
(@TimEvans1503) reported
from
Birmingham, England
@virginmedia big thanks for your rubbish service that meant I dropped out of giving a lecture part way through - we pay a small fortune and expect decent service
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Charlotte
(@charlottetomtom) reported
from
Solihull, England
@virginmedia trying to call to cancel my son’s broadband now he’s left his student digs. Called three times now, get passed to the cancellation team, on hold for 30mins then get cut off. THREE TIMES IN A ROW. please help
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Tim Evans
(@TimEvans1503) reported
from
Birmingham, England
@virginmedia yet again last night and now this morning your service is t working despite the large amount we pay you every month. The two of us work from home - you are costing us business. If you can’t provide a decent consistency service then admit it and we’ll change provider
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia I’ve been having issues with my wifi since I got it last year and now we’ve been talked into getting a “pod” for an extra £5 p/m only for the guy to say it still doesn’t guarantee wifi speed. Whatever you lot are smoking please quit.
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Tricia
(@Tricia__Winspur) reported
from
Birmingham, England
Hi @virginmedia any issues I B14 as my Internet is not working. I've done diagnostic tests etc & it reports no issues. My Hub has been flashing green for an hour, the Internet kicks in & then drops out again. I am a home worker and have lost an hours working time so far. Help.
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Dan
(@Dannuccino) reported
from
West Bromwich, England
I've never had a more frustrating ISP than @virginmedia support lines provide no help and we're stuck in a loop of disconnects whilst being told nothing is wrong.
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MJP ☀️
(@mrmjprice) reported
from
Birmingham, England
@deepblue1990 @virginmedia Power users are utter bastards to provide support for tbf
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Chad Masters
(@chadlymasterson) reported
from
Birmingham, England
@virginmedia Superhub 3.0 , it has been giving me grief for years, and had dns / ip resolving issues and so many others. All fixed with a hard reset, don’t wanna be resetting my router constantly
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Steve Re-cycle
(@poole_ste) reported
from
Wolverhampton, England
Why did I swop to #virgin? 2 months ago and nothing but problems @virginmedia it took over 20 days to get my tel no changed then you change again why did you not tell me! How do you expect anyone to contact me V useless biggest mistake and very £xpensive one with poor WiFi too.
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MJP ☀️
(@mrmjprice) reported
from
Birmingham, England
Turns out turning your @virginmedia Hub 4 off and on again resets the 2.4GHz network name.
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Chad Masters
(@chadlymasterson) reported
from
Birmingham, England
@virginmedia @m1kewh1te83 Well you see i have asked multiple times for a replacement HUB and told i was not allowed a HUB 4 unless i bought your 1Gbps service. Now why would i buy that if your current services are down regularly and wont replace my hub? Twice in the same week it has been down!!
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Shannon Johnson
(@shannxnj) reported
from
Birmingham, England
Tried to submit a complaint form to get in touch as your team have been so slow in responding. How can I get this resolved? @virginmedia
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Tim Evans
(@TimEvans1503) reported
from
Birmingham, England
@virginmedia Would it be ok to not just send me the same message each time but tell me how you’re going to make sure the service what it should be? Both my wife and my work is utterly dependent on good internet access
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Chad Masters
(@chadlymasterson) reported
from
Birmingham, England
@virginmedia so how many times do i need to contact customer support about my router to be eligible for a new one ?
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Evan Davis
(@EvanD) reported
from
Birmingham, England
@ThreeUKSupport hi. My mobile number starts with 07305. It originally was issued by @virginmedia. I’ve had some companies try to call me (including the landline where I work) saying calls to this number can’t be connected or the number isn’t available. Is there an easy fix?
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Steven 'STIG' Jones
(@stevejones88) reported
from
Birmingham, England
@virginmedia after 3.5hrs on the phone to your teams in every country from around the world today with horrendous customer service, can I get a phone number for a manager or complaints department in ENGLAND. Already filed complaint with communications ombudsman for Ofcom.
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Adwoa Agyeiwaa
(@tweet_estaa) reported
from
Birmingham, England
@virginmedia If these pods don’t work, I’ll back with more reasons for why people should avoid using your rubbish service. It’s pathetic really that I have to come on Twitter to do this for you to be bothered just because of reputation. Disgraceful
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Tara-Louise Swann
(@SwannTara) reported
from
Birmingham, England
@virginmedia for 3 days now after 9pm internet keeps dropping, keep having to reset the hub 4 in the last hour it has occurred 4 times, run tests no issues in the area apparently yet on local fb group loads of people having same issue in B24 Birmingham !
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Geoffrey Armstrong
(@Gaarmstrong318) reported
@virginmedia Multiple times over the years. Will suffer from random intermittent issues. We raise ticket and ticket being told nothing wrong, only to see an virgin engineer week later fixing the line on our street and magically it’s fixed. Only to repeat 3 months later.
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Aşındırıcımadde
(@Asindiricimadde) reported
@virginmedia @PartyDownSTARZ @lionsgateplusuk Virgin Media Business down in N8 area for the last 4 hours.
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Sarah 🚩 #WearAMaskYouStupidBastards
(@sazmeister88) reported
@virginmedia no you won't, it says nobody is available every single time i try and tells me to download whatsapp instead, this has been going on for 8 months now, i have tried *everything* but i'm still stuck paying for data i can't use because there's no 4G signal and nobody will fix it
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Jack
(@thedeathori) reported
Question Time Can someone explain to me why prices are increasing on phone contracts, Internet contracts, and lots more? The best packages already cost a **** ton with providers like Virgin Media, but now they are going up. It just all seems very odd to me.
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Oh What Now
(@OhWhatN0W) reported
@virginmedia Yes, all is well on the network, which tells me you obviously don’t test it properly.
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Jags
(@jagsdx) reported
Virgin Media Broadband can be so **** sometimes it’s unreal. Ain’t no engineer working at this time please.
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Doja
(@Dojadaff) reported
@virginmedia is there any chance you're going to stop charging for a Netflix account that belongs to someone else? Your forums are rife with this data protection breach and the Netflix issues. #GDPR #Ofcom
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Ibam
(@imzyii) reported
@virginmedia Nope over the phone but he was rude and never listened to what I was saying as he thought he knew everything . When my devices were clearly telling me there was no Internet connection but he was talking nonsense about how this is 3rd brand issue ie Samsung phone fault
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Jags
(@jagsdx) reported
@SanyoKumari89 You’ve done right tbh. Hopefully they come out to sort yours. Usually I have no problem with virgin media but this time they’ve pushed the issues to a whole other level. It’s an outage in the area apparently
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Alina Iacob
(@AlinaIacob5) reported
@virginmedia I’ve been online waiting for help for 1hr now, tried calling for help with a fault-no luck! Give me ONE GOOD REASON why I should renew with you, cause right now I can’t find any.