Virgin Media Outage Report in Virginia Water, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Virginia Water, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Virginia Water and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Virginia Water, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Slough, London, Southall, Aldershot, Hounslow, Guildford, Wembley, Twickenham, Uxbridge, Ealing, Sudbury, Feltham, Northolt, Bracknell and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Slough |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Slough |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Virginia Water, England
Latest outage, problems and issue reports in Virginia Water and nearby locations:
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Grant Baartman
(@gb20man) reported
from
Bracknell, England
@virginmedia Not impressed, area service is restored but my service is still down. Engineer booked for Tuesday - do you really call this service!!!! I seem to have ongoing issues with Virgin Media - seriously considering changing my provider.
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Debi Brown
(@debi_feltimo) reported
from
Maidenhead, England
@virginmedia Transfer, he moved today so is really panicking that he cannot contact anyone. I can’t even check if the service will be available in his new home
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Woodsy
(@chriswoods84) reported
from
Wokingham, England
@virginmedia I've done all that. It's been intermittent all day. I've reset. I've turned on and off. I've sat on hold. It's a ridiculous service
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Debi Brown
(@debi_feltimo) reported
from
Maidenhead, England
@virginmedia Cannot access my account online, forgotten my security question so cannot call, it’s my elderly dads account I set up for him. He moved today,none of your staff will help me as I don’t have the answer. He has now moved, has no contact to outside world, please help!
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James Campbell
(@theonionlives) reported
from
London, England
So once again my internet is not working @virginmedia
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Ssb316
(@ssb316) reported
from
London, England
What a night for my @virginmedia Broadband AND TV to go down... Missing #LIVARS and #TheApprentice #FirstWorldProblems
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Rob Allan
(@roballan07) reported
from
Maidenhead, England
@virginmedia It was a terrible experience. 3 different people over a period of 1 hour 20 minutes. I had to explain the situation 3 times. You need to review your Customer Services approach as today it appears broken.
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Alex George
(@woodsa164) reported
from
Wokingham, England
@virginmedia Not great, it never is really.
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Emily Edwards
(@EmilyEd03367074) reported
from
Brentford, England
30 minutes on hold to @virginmedia only to be told that we still won’t have any internet til at least Tuesday as they can’t get a router to me before then. If I ordered it myself on Amazon I could get one tonight......pathetic customer service
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Athletics Statto
(@athleticresults) reported
from
Southall, England
All I want is a stop gap but decent broadband until I can sort out my mums estate. No home phone so may be a problem. @ThreeUKSupport @virginmedia I really didn’t want to be tied into a contract before I move but may have to be!!
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Stuart McGlone
(@semcglone) reported
from
London, England
@virginmedia internet outage for the second time in a week. It’s not like I’m paying £93 a month now, wait...huh
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Rugged Land Specialist: Arthur Tolmie
(@CaptnBeard) reported
from
Windsor, England
Abysmal customer service from @virginmedia - just wanted to change aome account details, now I think I will change provider.
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Jack Holliday
(@JHollid) reported
from
West Molesey, England
@GraceMandeville @EE You think thats bad, in Canada @virginmedia was tryna charge £5 PER MB, would have cost me £1,000 to download an episode of Breaking Bad 😱☠
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Martha D'Arthur
(@MarthaDArthur) reported
from
Hounslow, England
@mattbundy82 @virginmedia Oh they are appalling! I was a loyal customer for years until their service quality plummeted.... and the. They just blatantly started lying on my customer record in order to close jobs and complaints down that hadn’t been resolved. I left pretty decisively
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Greyman (Gary A)
(@GaryAblett3) reported
from
Kingston upon Thames, England
@virginmedia No, the customer service team did not give me one. The complaint is on the system though and was confirmed today before the phone was put down on my face. The speed test was conducted with one device only.
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MarkBlunden
(@markblunden) reported
from
Maidenhead, England
@virginmedia you’re broadband has gone from great to very unreliable. It seems to drop out regularly now. Paying a lot for your service sort it out!!
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𝘳𝘪𝘭𝘦𝘺 (🌿𝘵𝘩𝘦𝘺/𝘵𝘩𝘦𝘮🌿)
(@LGBTSwift13) reported
from
Hillingdon, England
@virginmedia they told me it was because my direct debit had been cancelled (not by me though) and that, as a result, my service had been stopped. i’m more shocked that you have the ability to shut down the phone of someone with a disability with no warning. no text, letter, call, email etc
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Woodsy
(@chriswoods84) reported
from
Wokingham, England
@virginmedia only had internet installed last week. For about the 15th time it's dropped out. Fed up of sitting on phone on hold. Service update page says all ok. Clearly isn't
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BeardAssassinX Gaming
(@BeardAssassinX) reported
from
Richmond, England
@virginmedia Been down that road get fobbed off everytime send engineer out everything works fine just your service is crap not that you’d ever admit 😂😂😂
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𝘳𝘪𝘭𝘦𝘺 (🌿𝘵𝘩𝘦𝘺/𝘵𝘩𝘦𝘮🌿)
(@LGBTSwift13) reported
from
Hillingdon, England
@virginmedia i don’t tend to Tweet at brands much, but i’m actually disgusted by your mobile team. my direct debit was cancelled, i wasnt told about it, and then my service suddenly stops! had to call to find out it was blocked because the direct debit was closed! unbelievable!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🇧🇷Ayrton Senna 🇺🇦
(@Ayrton_Senna_1_) reported
@virginmedia I’ve logged into the account but cannot see where you can run a test. I can only see the service status which is what I looked at before.
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JoJo Bean Easter
(@SaffireHaze) reported
@virginmedia You are required to remove the credit check you carried out, and tell BT you are not able to afford to serve our postcode - therefore do not end our service with them. We were CUT OFF by your call handler on our request to make a complaint.
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Graham McClymont 🍀
(@RalphTwice) reported
Absolutely sick of @virginmedia wifi is down every other day! Can’t even get through to speak to someone, everything automated. Then send you an online link to resolve no wifi issues! Couldn’t make it up. Useless!
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Adam Chambers
(@Only1Chambers) reported
@virginmedia My parents have VM, they rarely have wifi signal, but when they phone up, they are told that signal is fine and to reset their router. Is resetting the router on a daily basis standard practice for those on VM? I dont have to reset at all on Sky.
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Haylz 💙
(@Haylzhope) reported
@virginmedia think you need 2 talk 2 your agents as no1 seems 2 know what they are doing! Offering low prices for a service, being told you can't & being lied to. Being offered yet another deal but being laughed at. Cancel the deal, then offered a low price deal wtf!? No trust!
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Paulk
(@cryptopaul134) reported
@virginmedia my connection at home dropping and reconnecting 50+ in 8-9 working hours for the last 3months. Checking service status online for last 3 months "engineer's are working on the issue". How long will this last more? How to help? = Fix ASAP, not in 3months and no results
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𝙆𝙚𝙡𝙡𝙚𝙮 𝙂𝙧𝙚𝙚𝙣
(@Kelley22xo) reported
@virginmedia how can I reset a email address password when I am no longer a virgin media customer?
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Emma K
(@Serem) reported
@virginmedia Hi. Have been trying to get through to your cancellations team and cannot! Requested another dept made a note of my request and instead they transferred me to a line where I was immediately cut off. I want to cancel. Your service is dreadful.
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Rebecca Higgs
(@Rebecca40781849) reported
@virginmedia I have raised the complaint and it remains unresolved so who do I escalate it too? It’s in regards to yourselves demanding £111.00 payment for disconnecting. This is a decision I have no control over.
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Graham McClymont 🍀
(@RalphTwice) reported
@virginmedia I have no idea and no inclination to check. The wifi is out every other day. The service is pathetic!