Virgin Media Outage Report in Virginia Water, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Virginia Water, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Virginia Water and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Virginia Water, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Ealing, Slough, Feltham, Hounslow, Hayes, Leatherhead, Isleworth, Twickenham, Walton-on-Thames, Camberley, Wembley, Aldershot, Surbiton and Chertsey.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Ealing |
Wi-fi | |
| London |
Total Blackout | |
| Slough |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Virginia Water, England
Latest outage, problems and issue reports in Virginia Water and nearby locations:
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Mr.Cocktail 🍸
(@AndyCockell) reported
from
Dorking, England
@virginmedia 1. You’ve not read my tweet but replied with a standard automated response. 2. I said in my initial tweet that you’ve already told me service is down due to improvements. 3. The link you’ve given says there’s nothing wrong. Your customer service is diabolical.
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia @richardbranson @skytv_ Much appreciated for that email address, I will be firing off a email tomorrow. I'll give some home truths about her poor management
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It seems ok the last few times I have checked it, but the whole point of this is that several months have passed with poor service poor management and me getting not the service I am paying for. Only time you want to telephone is when you want more money
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok is there a number that I can telephone or department that I can ask for. I wish all advisors was determined resolving my issue as you are.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia In the last 2-weeks I have spent £400 on a mesh system to get the service that you should be providing.
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Lori Haley Fox
(@lorihaleyfox) reported
from
London, England
@virginmedia Thanks JJ - another customer service rep contacted me and the problem has been resolved. Unfortunately the first adviser was misinformed! Thank you!
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Richard Moses
(@Richardjmoses) reported
from
Spelthorne District, England
@virginmedia tried to contact several times to discuss outcome if my complaint but unable to get any joy, this is after you contacted my to say we have an update! It’s so badly ran it’s untrue 😡
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia All I want is someone as determined as you are in resolving the way I have been treated and the lack of service that I have not been provided with
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok but I will try the first link first. As I want to resolve this on a high authority this is bad customer service
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Matthew Phillips
(@ma_ps_) reported
from
Egham, England
Quite frustrating that @virginmedia requires you to sign in to test whether the broadband is down when it is clearly down. Especially when the landlord has all the information for that...
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Raqibeh Baluch 🦋
(@Raqibeh) reported
from
Ealing, England
@virginmedia Wifi Network.. I’ve been resetting, restarting.. but nothing works.. its been 2 days now.. pls fix it Asap!
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia No I do not have a reference this has been going on since June of this year it's disgraceful how I am being treated poor management poor service
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Niall Thorpe
(@niallthorpe08) reported
from
London, England
So we’ve waited 4 weeks for @virginmedia to install our TV and WiFi, telling us it’s been in the flat before, they get here finally and say it’s never been in the flat and we can’t have it! So they’ve left and we’re back to square one....
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Joshua May
(@JoshMayormaynot) reported
from
Hillingdon, England
@virginmedia - 27 minutes on the phone to you to them be cut off! I have now been on hold for 34 minutes second time round so far. I have been on your app, but there are problems in the area; just want to find out why my phone is not working. Not feeling very like a VVIP!
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Tony sheavyn
(@sheavyn_tony) reported
from
Esher, England
@virginmedia no internet since early morning trying to work your service is becoming a disgrace
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Yes and my hardwired connection was terrible as well paying for 350mb was only receiving between 40 and 70 MB on download. The Wi-Fi I resolve with my £400 mesh system
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I have been with you for 7 years now and each time I think this service is getting worse and worse depending on who you speak to
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia Tell me about it this has been going on since June poor service poor management poor customer relation but they still want to take my monthly subscription
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steven ereira
(@EreiraS) reported
from
London, England
Virgin Media I would not recommend you to my worst enemy after being promised 8 times a manager will call me back within 1 hour disgraceful
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Matthew Phillips
(@ma_ps_) reported
from
Egham, England
@virginmedia It appears someone else has also reported it as it now says there are known issues. I can’t sign in as my landlord pays for the broadband...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JuanCarlosE8
(@JuanCarlosE8) reported
@virginmedia When it’s good it’s great and I don’t mind paying the amount I pay but when it’s bad it’s horrible and makes me question why I pay so much.
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Rachel Shillcock 🐝
(@MissRachilli) reported
@virginmedia It's been particularly bad in the last 3-6 months, but we've had issues on and off for years. I can show exactly when it drops out as our Ring connection loses it. The area fault is now "fixed", but we lose connection fully every 5-7 days no matter what.
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🌸
(@paulasheperd) reported
@virginmedia When you gave me the number. Saturday night also. An apology is great but it doesn’t help
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Steve Pocklington
(@steviepock) reported
@MissRachilli @virginmedia This may not be the issue, but when I was having similar problems it turned out all of the coax cable connectors both inside and outside of the property (where the cable comes in) were rusted. Once replaced everything worked great. Worth a look maybe?
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sharkANDO
(@AndyMarshall7) reported
@virginmedia there’s been an outage in WiFi in the G2 postcode since yesterday, is there any more information on when this will be fixed?
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sharkANDO
(@AndyMarshall7) reported
@virginmedia It’s a known issue that was initially scheduled to be fixed by yesterday afternoon but keeps being delayed, just wanted to check if this was going to continue
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Shahla Baghestani
(@ShahlaBaghesta1) reported
@virginmedia Hi , I spoke to them yesterday afternoon and I was told that the issue will be resolved within 48 hours .
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Liam Wells
(@liam060391) reported
@virginmedia hi, I wanted to go Virgin when I moved into my flat last May but was told my block was not connected to your network so I had to go elsewhere (as I couldn’t wait for it to be connected). If I wanted to switch to you later this year, would you connect the block?
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andy nixon
(@andynix1878) reported
@virginmedia Moved house and virgin don’t cover the new address. I was NOT told about a cancellation charge on the call. I had two hoses and no issues when I left the other property
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Rachel Shillcock 🐝
(@MissRachilli) reported
@virginmedia And when I say lose it fully - that's for both wired and wireless. Don't even get me started about our wifi... I regularly use up my 15GB of data on my phone each month because our wifi is so bad that it barely works day-to-day and I have to use my phone on 4G instead of wifi.