Virgin Media

Virgin Media Outage Report in Shotts, North Lanarkshire, Scotland

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shotts, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shotts and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shotts, North Lanarkshire, Scotland 03/18/2025 11:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shotts, North Lanarkshire, Scotland

The most recent Virgin Media outage reports came from the following cities: Livingston, Uddingston, Hamilton, Uphall, Cumbernauld, Coatbridge, Bellshill, Motherwell, Airdrie, Bathgate, Wishaw, Larkhall and Shotts.

Loading map, please wait...
City Problem Type Report Time
United KingdomLivingston TV
United KingdomUddingston Internet
United KingdomHamilton Internet
United KingdomHamilton Internet
United KingdomUphall Total Blackout
United KingdomLivingston Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Shotts, Scotland

Latest outage, problems and issue reports in Shotts and nearby locations:

  • nuttynanaannie Anne Marie McPhee (@nuttynanaannie) reported from Motherwell, Scotland

    @virginmedia Thanks. I'll try that. When I do a status check it flags Tivo right away but shows no issues with broadband or phone when I then run a broadband check it says there's an intermittent fault in my area. !

  • nuttynanaannie Anne Marie McPhee (@nuttynanaannie) reported from Motherwell, Scotland

    @virginmedia Can anyone advise when I will have Internet. Been down since early hours and I return to work from home tomorrow. J6st says there's intermittent connection issue.

  • seawxy rach ✨ (@seawxy) reported from Motherwell, Scotland

    @virginmedia no, i’ve not received a resolution. someone contacted me regarding the complaint, then when i responded, they have just ignored it. the complaint is regarding incorrect billing and poor customer service.

  • ra_bleather Lady Ra_Bleather🏴󠁧󠁢󠁳󠁣󠁴󠁿🇺🇦 (@ra_bleather) reported from Motherwell, Scotland

    @virginmedia After spending hours trying to get through to you yesterday on the phone I raised a complaint about that. Solution this morning? ‘Call us’ is this a joke? Are u so think? #dreadfulservice

  • GiggsyBlantyre Alan Lappin (@GiggsyBlantyre) reported from Hamilton, Scotland

    @mcneill1967 @virginmedia Not filling me with confidence! Phoned for update, boy said he could help, which he couldn’t. Asked to be put through to CRT, “I’ll do that”. “Hello, Retention Team”. Nope.

  • nuttynanaannie Anne Marie McPhee (@nuttynanaannie) reported from Motherwell, Scotland

    @virginmedia Hi, thank you for replying. I can't see where to register. I did another service check and it says an intermittent service fault is affecting my area. But gives no guidance/option to register for loss of service. Guidance please.

  • nuttynanaannie Anne Marie McPhee (@nuttynanaannie) reported from Motherwell, Scotland

    @virginmedia Hi, it's been like this since last Thursday. Our Tivo box is constantly flashing and apps don't work as we have no Internet probably. Internet not worked since then. Its a real issue as we need Internet to work.

  • reid2131 Craig Reid (@reid2131) reported from Larkhall, Scotland

    @virginmedia He came at 0730 Saturday. All fixed by 0755. The cable outside was cut. No signal getting in. All fixed so easily by the engineer

  • reid2131 Craig Reid (@reid2131) reported from Larkhall, Scotland

    @virginmedia I had a quick start broadband kit sent out. I fitted it all. No broadband, despite 6 calls to your “help” line. Been told a different fault each call. Can this be looked into?

  • Jockthrax Gallagher D (@Jockthrax) reported from Airdrie, Scotland

    @virginmedia Possibly the worst company I have ever dealt with. Cut off twice. I only wanted to buy a new remote. Absolute shambles of a company. Disgraceful customer service.

  • reid2131 Craig Reid (@reid2131) reported from Larkhall, Scotland

    @virginmedia First of all, they said it would take 24 hours, then they said it would be working for 8am. Then a fault in the area, then there’s a delay in getting a test signal to the router. I’d just like the full functioning broadband I was sold.

  • seawxy rach ✨ (@seawxy) reported from Motherwell, Scotland

    been trying to cancel my virgin media package for 15 minutes and he’s going on about discounts and units of measurements i’ve never heard of. i don’t want a new deal, i want ur router out of house 🖕🏽

  • nuttynanaannie Anne Marie McPhee (@nuttynanaannie) reported from Motherwell, Scotland

    @virginmedia OK. That's fine . Every time I service check my broadband it tells me there's a fault in my area and its being investigated and to come back in 24 hours and it will be looked into but when I do this it just gives the same response . Its very confusing. And not very helpful at.

  • Beverley1886 Bev, just Bev….. (@Beverley1886) reported from Wishaw, Scotland

    what on earth is going on with your service of both mobile and broadband! Substandard, constantly having connection issues with both!! Not only our household either, common issue with @virginmedia

  • FrancescaDocher Francesca Docherty (@FrancescaDocher) reported from Overtown, Scotland

    @virginmedia you are not very good at keeping your side of the contract but you expect regular FULL payment for INCOMPLETE SERVICE AND EQUIPMENT. Your customer service need more training on how to complete work orders and deliver the proper equipment.

  • RedemptionBroon Redemption80 (@RedemptionBroon) reported from Birkenshaw, Scotland

    @GSpellchecker @virginmedia They are rarely competent, not as bad as Vodafone but no one is. Broadband speed wise though no one is close so no interest in cancelling.

  • Paul_Ford80 Paul Ford 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺 (@Paul_Ford80) reported from Hamilton, Scotland

    @virginmedia Hi, any issues affecting ML3 0QJ? Had no service on my broadband for about half an hour and its been on and off all day. Thanks.

  • marktaylor73 Mark Taylor (@marktaylor73) reported from Bathgate, Scotland

    @virginmedia twice now appointment for line pull has been scheduled and twice now there’s been no engineer. Move of service to new house required , now being told 10th November, not acceptable.

  • seawxy rach ✨ (@seawxy) reported from Motherwell, Scotland

    been trying to cancel my virgin media package for 15 minutes and he’s going on about discounts and units of measurements i’ve never heard of. i don’t want a new deal, i want ur router out of my house 🖕🏽

  • nuttynanaannie Anne Marie McPhee (@nuttynanaannie) reported from Motherwell, Scotland

    @virginmedia For the past 5 days I've had limited Tivo use and no access to apos at all in Ml15hd also no Internet 90%of the time. Virgins site says they're working in my area to fix this by 20th October. So will I get a reduction on bill for a week of no service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • xmelissyb Melissa Bukauskas (@xmelissyb) reported

    @virginmedia Hi, it looks like I might have to cancel my contract with @fonehouse as they still haven't delivered my phone over a month later, if I do how do I go about cancelling my contract with yourselves as well, because I don't want to be charged again this month as my phone is broke?

  • ThomasL13815193 Thomas Lowe (@ThomasL13815193) reported

    @toms_refurbs @virginmedia @SkyUK Virgin media just as bad!!

  • stillshoby Shoby (@stillshoby) reported

    @virginmedia the worst Internet provider.

  • NimW6 West Stand Family (@NimW6) reported

    @virginmedia What I would like is to be put through to the correct department and to cancel my out of contract services without the stress of being on hold for over 150 mins. Don’t you think that’s a reasonable request?

  • nicola_jennifer Nicola (@nicola_jennifer) reported

    @virginmedia Anything you can do about the fraudulent calls I keep getting on my landline from ‘Virgin’ telling me there’s issues in my area and they want me to do tests, etc. It’s a call every 10 minutes 😩😩 help!

  • carolinepope Caroline Pope (@carolinepope) reported

    @virginmedia can anyone get through to the VM customer services, we have tried for the past week via phone and email... shockingly poor service.

  • dizzyc85 Izzy Hibbert (@dizzyc85) reported

    Currently on hold to @virginmedia im working from home but my interent is down, rebooting didn't fix it... desperately need some help #FirstWorldProblems

  • mshollypocket Holly (@mshollypocket) reported

    @virginmedia Still having the same problem, looks like I’ll be working on my birthday if this isn’t fixed today 😔

  • Jhaeh Herr Lowe (@Jhaeh) reported

    @bt_uk Third week in a row that the scheduled installation of broadband at my property hasn’t turned up. I didn’t think it was possible for any company to make @virginmedia look good but here you are. Raised another complaint but I’ve had enough, awful service.

  • zolacfc Steve Hiblen (@zolacfc) reported

    @virginmedia my broadband and tv was down for three days last month. Do I get an automatic refund?