Virgin Media Outage Report in Shotts, North Lanarkshire, Scotland
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shotts, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shotts and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Shotts, North Lanarkshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Livingston, Uddingston, Hamilton, Uphall, Cumbernauld, Coatbridge, Bellshill, Motherwell, Airdrie, Bathgate, Wishaw, Larkhall and Shotts.
| City | Problem Type | Report Time |
|---|---|---|
 Livingston |
TV | |
| Uddingston |
Internet | |
| Hamilton |
Internet | |
| Hamilton |
Internet | |
| Uphall |
Total Blackout | |
| Livingston |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shotts, Scotland
Latest outage, problems and issue reports in Shotts and nearby locations:
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Sam Cairns
(@cprosam) reported
from
Motherwell, Scotland
@virginmedia I have spent around 4 hours this week online and on the phone. All I want to do is simply upgrade my package without success. Please help !!!
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Shawsy67
(@shawsy67) reported
from
Airdrie, Scotland
@virginmedia I have tried twice to get through on the phone for nearly a hour each time, can someone help me?
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Sam
(@ifeelalright) reported
from
Motherwell, Scotland
@virginmedia Can't help but notice the same thread in the replies to your tweet. Terrible service, broad band cuts out constantly and no deals for long time customers. I agree with them all. Watch for the bot response below👇👀
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Shawsy67
(@shawsy67) reported
from
Airdrie, Scotland
@virginmedia got problems with my tv, can’t get through on phone
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JeepSco - MM7SCO
(@ScoJeep) reported
from
Cumbernauld, Scotland
@virginmedia I sent a complaint in to your company 10 days ago regarding my shocking ping rates and slow speeds on my broadband. Still no response, not even to confirm you received my complaint. After 1 hour on hold without even speaking to an agent, I get disconnected.
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Stephen McLaughlin
(@StephenMcAtDell) reported
from
Carluke, Scotland
@virginmedia Hi team. Can anyone help with this please? Is there a number I can call to speak to someone?
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Ally Mason
(@allym08) reported
from
Hamilton, Scotland
@virginmedia broadband has just stopped working in ML3 . Usual resets had no effect 11mb on M600 fibre?? Can you help?
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Cara
(@lennonsghirl) reported
from
Coatbridge, Scotland
@virginmedia had there been reported broadband issues in the ML5 area this morning? My service died about 20 mins ago and I can’t get back online. I’m working from home and have a meeting later on so any info would be great! Thanks
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MR_RFK23💭
(@MR_RFK23) reported
from
Motherwell, Scotland
@virginmedia customer service and faults department, customer service is absolutely atrocious. 1 month ago I called up and took off sports. Today I wake up to no sports and NO kids. 1.30 mins on the phone and still not resolved! Told im on a different package, I don’t have Kids!
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Stephen McLaughlin
(@StephenMcAtDell) reported
from
Carluke, Scotland
@virginmedia Hi team. I’ve been trying to order a WiFi booster after one was supposed to have been sent weeks ago and hasn’t arrived. I’ve tried phoning and going via your Connect App, with no success. Can you help please? Thanks
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Fraser Whyte
(@weewhytey) reported
from
Hamilton, Scotland
@virginmedia Had no issues until this year already signed up with sky due to how badly the situation was handled
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Ross Reid
(@RossRei13692512) reported
from
Uddingston, Scotland
@virginmedia VM service shocking once again
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Gary Connor
(@connor_gary) reported
from
Dullatur, Scotland
@virginmedia @MartinSLewis I am trying to cancel my contract due to price hike. Contact number unavailable and up to 4 hour wait on chat. Plenty operators available when you cold call customers. Please sort out phone and chat response
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soph
(@s6phy) reported
from
Motherwell, Scotland
virgin media being down on Christmas Day is v virgin media of them. Scumbags.
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Gary Robinson 🇧🇬🏴🇪🇺
(@ragazzoscot) reported
from
Coatbridge, Scotland
Hi @virginmedia - internet and TV down in ML5, Coatbridge. Spoken to neighbours who have same issue. Any idea of issue and ETA on fix?
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Stephen Neilan
(@kotr76) reported
from
Hamilton, Scotland
@virginmedia thank you for the excellent customer service. 38min long phone call which has ended with being cut off. Of the 38mins, i reckon I spent a good 25mins on hold or waiting in a queue
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Quantum Skyline
(@QuantumSkyline) reported
from
Motherwell, Scotland
@Dexisson @virginmedia Cancel your direct debit
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Conor Burns
(@ConorBurns67) reported
from
Coatbridge, Scotland
@virginmedia Wifi still not working. Been down for about 4 days now. Ended up unplugging our superhub 2 and plugging in the superhub 3 which was sent out a while back. Still not working though
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Conor Burns
(@ConorBurns67) reported
from
Coatbridge, Scotland
@virginmedia Both not working
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Rokewood
(@Rokewood) reported
from
Cumbernauld, Scotland
@EvelynArizpe @juliemca @virginmedia Yes, never been with anybody else. None is perfect. But BT has strength in depth
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jack Pryar
(@JPryar) reported
@virginmedia had a call off 0208 304 8040 offering to speed up my internet connection because it genuinely is crap so could do with it improving but when I asked for their number the caller threatened to disconnect my internet and hung up. Not sure if you’re aware of these calls?
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Andrew Pond
(@pond_andrew) reported
@virginmedia The page says that the service is not available
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Kirsty Blackwood
(@KirstyBlackwoo1) reported
@virginmedia we are having problems with our Internet have been for weeks calling every 2 days customer service is shocking.. Booked an engineer for tom for it to be took away 5 mins later.. Its holiday weekend kids home from school and having no Internet isn't great!! Please hlp
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Dave Feehan
(@DaithiF365) reported
@virginmedia Hi is the internet down in Santry? Can’t chat on WhatsApp and over an hour wait on the phone?
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Vita Zaporozcenko
(@vitazapo) reported
@virginmedia So the fact that a known issue has been fixed isn’t worth knowing? Really??
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ً
(@mrzelz) reported
What's going on with virgin media?? Mines isn't down but I'm only getting 5dl instead of 200+ and I'm wired? Can't play games or chat in discord properly bc the connection quality is so bad
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Dave Feehan
(@DaithiF365) reported
@virginmedia @VirginMediaIE Thanks, anyone there? I have tried online, phone and whatsapp and nobody can advise if there is an issue in Santry
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David Shirres
(@DavidShirres) reported
@virginmedia There is no faults nor any email option on this helpline. From experience phoning it would waste another 20 mins on top of hours I’ve wasted on this issue. All I want to know is what is being done about my web form ref 99542_2484. VM customers have no way of tracking such forms
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Greg Gallagher
(@galgertron) reported
@virginmedia No problem
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Kate Goodwill
(@Katy1207L) reported
@virginmedia my Internet awful. I cant even log in to check status as it won't recognise my email address. Help please