Virgin Media Outage Report in Shotts, North Lanarkshire, Scotland
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shotts, Scotland
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shotts and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Shotts, North Lanarkshire, Scotland
The most recent Virgin Media outage reports came from the following cities: Livingston, Uddingston, Hamilton, Uphall, Cumbernauld, Coatbridge, Bellshill, Motherwell, Airdrie, Bathgate, Wishaw, Larkhall and Shotts.
| City | Problem Type | Report Time |
|---|---|---|
 Livingston |
TV | |
| Uddingston |
Internet | |
| Hamilton |
Internet | |
| Hamilton |
Internet | |
| Uphall |
Total Blackout | |
| Livingston |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Shotts, Scotland
Latest outage, problems and issue reports in Shotts and nearby locations:
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Phil Anslow
(@PhilAnslow12) reported
from
Motherwell, Scotland
@virginmedia I did call but the customer service put the phone down on me
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Kirsty
(@Kirstym82kirsty) reported
from
Motherwell, Scotland
@virginmedia unfortunately I don't have 2 days to spend waiting on getting through Watts app is taking upto 5 days for a reply the issue is an overheating router so why can't you just send one
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Gallagher D
(@Jockthrax) reported
from
Airdrie, Scotland
@virginmedia Possibly the worst company I have ever dealt with. Cut off twice. I only wanted to buy a new remote. Absolute shambles of a company. Disgraceful customer service.
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kenny blythe
(@kennyjblythe) reported
from
Hamilton, Scotland
@virginmedia is your website down again?
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Valerie Hepburn
(@ValerieHepburn4) reported
from
Hamilton, Scotland
@suzy1963 @virginmedia I cancelled my services in July last year and still awaiting refund disgusting service from Virgin and certainly wouldn’t recommend
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Valerie Hepburn
(@ValerieHepburn4) reported
from
Hamilton, Scotland
Once again unbroken promise from Virgin Media. Still awaiting refund. Disgusting customer service from this company.
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Judith Boyle
(@JudithBoyle3) reported
from
Livingston, Scotland
@virginmedia A better service from virgin media
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Francesca Docherty
(@FrancescaDocher) reported
from
Overtown, Scotland
Keep seeing these adverts for @virginmedia for stream. I can't get a signal if I am more than 6 feet away from the router and the signal booster they sent out is useless won't be bothering with their new service as tge service I have now is rubbish
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Alan Lappin
(@GiggsyBlantyre) reported
from
Hamilton, Scotland
@mcneill1967 @virginmedia Not filling me with confidence! Phoned for update, boy said he could help, which he couldn’t. Asked to be put through to CRT, “I’ll do that”. “Hello, Retention Team”. Nope.
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Spike
(@Spike61987764) reported
from
Harthill, Scotland
@virginmedia Not hard enough. 20 hours and 20 minutes without television and broadband which I pay dearly for and that's the best you can say. Time for compensation for no service and move away from @virginmedia to someone more reliable and actually cares a little about customer service
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Redemption80
(@RedemptionBroon) reported
from
Birkenshaw, Scotland
@GSpellchecker @virginmedia They are rarely competent, not as bad as Vodafone but no one is. Broadband speed wise though no one is close so no interest in cancelling.
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Lady Ra_Bleather🏴🇺🇦
(@ra_bleather) reported
from
Motherwell, Scotland
@virginmedia After spending hours trying to get through to you yesterday on the phone I raised a complaint about that. Solution this morning? ‘Call us’ is this a joke? Are u so think? #dreadfulservice
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Ryan Kirk
(@ryanjkirk92) reported
from
Overtown, Scotland
@virginmedia Is there any issues in ML2 as my broadband has dropped off a few times in the last hour. Light on the hub is still solid white though.
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Algerish Lass 🏴💚
(@NasceraMahria) reported
from
Airdrie, Scotland
@virginmedia honestly your service is shite
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rach ✨
(@seawxy) reported
from
Motherwell, Scotland
@virginmedia no, i’ve not received a resolution. someone contacted me regarding the complaint, then when i responded, they have just ignored it. the complaint is regarding incorrect billing and poor customer service.
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Alan Lappin
(@GiggsyBlantyre) reported
from
Hamilton, Scotland
Here @virginmedia - any idea of some suggestions please, on how to contact your complaints/Customer Relations Team about a complaint I’ve submitted? Tried phoning, passed from pillar to post in the sub-continent, and getting nowhere. Two words: NOT GOOD ENOUGH.
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Bev, just Bev…..
(@Beverley1886) reported
from
Wishaw, Scotland
what on earth is going on with your service of both mobile and broadband! Substandard, constantly having connection issues with both!! Not only our household either, common issue with @virginmedia
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Bee 🍀💚 !!
(@celticghirl_bee) reported
from
Motherwell, Scotland
@virginmedia Your WiFi is absolutely horrendous. Sick of phoning about it. Got a booster and honestly it's made no difference whatsoever. Working from home and constantly being cut off when in meetings. Going to cost me my job at this rate. Ongoing issues for months. Ridiculous
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Garry Stevenson
(@gazstevo) reported
from
Birkenshaw, Scotland
Seriously @virginmedia , after your phones not working for two days, you put me on hold for 45 minutes then hang up. Anyone would think you are purposely making it hard for customers who want to leave.
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Gary Francolini
(@GaryFrancolini) reported
from
Glenmavis, Scotland
@Ofcom this is not the first time we’ve had issues with @virginmedia and they never seem to investigate complaints properly. Any advice on what we can do about this?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steven Mckeown
(@stevenmckeown82) reported
@HighbsN5 @virginmedia This happened to me too. Missold volt package. Agreed with the agent on the phone £92 all in. Changed my SIM across to o2, got the new router. Then bam £142 for virgin media plus £28 for o2. The two direct debits came out after I raised a complaint.
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Chris Perry
(@ChrisPe15419991) reported
@virginmedia Yes checked that but it says there no issues. I'm still have no internet as of this morning. 3 days it's been down
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stewie howarth
(@stewiehow) reported
@virginmedia No you check its your service what’s rubbish honestly your absolutely shocking you do literally nothing to help just put it back on the customer to do your job
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jerry afraid
(@jerryafraid) reported
@virginmedia my connection is so bad I can't do my job at home, and I have no end date to when it well be back to normal, can I cancel my contract?
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Luke
(@OfficialLukeD) reported
Yet another service issue/dead hub from virgin media. Earliest appointment is in 2 days. Sigh
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JenStarzie
(@jenstarzie) reported
@virginmedia our wifi is down and apparently you can't fix it until 18th oct - thats a whole week!!! We work from home, this is unacceptable and we've been offered no alternate options or compensation. Please fix this, we can't go a whole week without wifi. #Help #Wifi
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stewie howarth
(@stewiehow) reported
@virginmedia Stop saying sorry & fix the problems
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Simon White
(@sjwhite00) reported
@virginmedia Spoke to them twice. Then they closed for the night before resolving my problems.
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Jonno
(@J_reilly31) reported
@virginmedia I'm at work now I'm afraid since don't know. I noticed on twitter last night that there were many others with the same issue so I know it wasn't just my service
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Sheena
(@SheenaSing_) reported
@virginmedia You team on the number above also has no answers for me. There doesn’t seem to be anyone accountable at Virgin. I have never had service this poor and my wifi hasn’t even been installed yet. Thanks for nothing John.