Virgin Media

Virgin Media Outage Report in Shotts, North Lanarkshire, Scotland

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Shotts, Scotland

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shotts and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Shotts, North Lanarkshire, Scotland 03/18/2025 18:50

March 18: Problems at Virgin Media

Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Shotts, North Lanarkshire, Scotland

The most recent Virgin Media outage reports came from the following cities: Livingston, Uddingston, Hamilton, Uphall, Cumbernauld, Coatbridge, Bellshill, Motherwell, Airdrie, Bathgate, Wishaw, Larkhall and Shotts.

Loading map, please wait...
City Problem Type Report Time
United KingdomLivingston TV
United KingdomUddingston Internet
United KingdomHamilton Internet
United KingdomHamilton Internet
United KingdomUphall Total Blackout
United KingdomLivingston Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Shotts, Scotland

Latest outage, problems and issue reports in Shotts and nearby locations:

  • Keltique Alf Kelly (@Keltique) reported from Banknock, Scotland

    @virginmedia what is going on in the Falkirk District Maybe elsewhere? Channels are either completely missing or partially missing. C'mon we are paying. Fedup with problems with both TV and broadband problems with no explanation Having been with you from start Time to go ??

  • ValerieHepburn4 Valerie Hepburn (@ValerieHepburn4) reported from Hamilton, Scotland

    Once again unbroken promise from Virgin Media. Still awaiting refund. Disgusting customer service from this company.

  • ianjac2 ianjac (@ianjac2) reported from Harthill, Scotland

    @virginmedia Hi Can you please tell me what to do to get an engineer to my house to fix my broadband issue as your helpline is no use thanks for all your help in advance

  • GiggsyBlantyre Alan Martin Lappin (@GiggsyBlantyre) reported from Hamilton, Scotland

    Is anyones @virginmedia telly not working? In G72 specifically. Can’t contact them via phone, and when I try to use the service status tool, it’s unavailable.

  • craigie69 Craigie (@craigie69) reported from Motherwell, Scotland

    @virginmedia are you having problems with your spam filters. Suddenly in last week getting inundated with spam to my inbox. My dad the same. And nothing automatically going into spam folders like before.

  • ValerieHepburn4 Valerie Hepburn (@ValerieHepburn4) reported from Hamilton, Scotland

    @suzy1963 @virginmedia I cancelled my services in July last year and still awaiting refund disgusting service from Virgin and certainly wouldn’t recommend

  • JohnSimpsonBIM John Simpson (@JohnSimpsonBIM) reported from Gartcosh, Scotland

    @virginmedia Broadband down in G69. Is this being looked at?

  • AIcolni Andrasi Icolni (@AIcolni) reported from Mollinburn, Scotland

    @virginmedia Can you tell me please , if the secret agent that you claim to be dealing with my complaint is on an extended mission ?? And what Monday they may be back in action to complete the task of addressing the damage done to my property??

  • LaurzieJayx12 Laura 💙 (@LaurzieJayx12) reported from Banknock, Scotland

    I really don’t want to be going to Edinburgh tonight! Bad enough I’m gonna have to watch the game on the virgin media app on my phone, but it’s also bloody freezing 😭

  • AIcolni Andrasi Icolni (@AIcolni) reported from Mollinburn, Scotland

    @virginmedia Are you serious??? Have you tried calling that JOKELINE??? Well I have 8 times now, no one competent enough to deal with complaint

  • ianjac2 ianjac (@ianjac2) reported from Harthill, Scotland

    @virginmedia I would just like an engineer to come to my house next Saturday as early as possible and fix my hub3 thanks as I know it is not working properly as when I try to connect my phone on wifi the is no network name like wm8763213 for example

  • gazstevo Garry Stevenson (@gazstevo) reported from Birkenshaw, Scotland

    Seriously @virginmedia , after your phones not working for two days, you put me on hold for 45 minutes then hang up. Anyone would think you are purposely making it hard for customers who want to leave.

  • celticghirl_bee Bee 🍀💚 !! (@celticghirl_bee) reported from Motherwell, Scotland

    @virginmedia Your WiFi is absolutely horrendous. Sick of phoning about it. Got a booster and honestly it's made no difference whatsoever. Working from home and constantly being cut off when in meetings. Going to cost me my job at this rate. Ongoing issues for months. Ridiculous

  • AIcolni Andrasi Icolni (@AIcolni) reported from Mollinburn, Scotland

    @virginmedia once again, on day 2 of Burgin Medias incompetence it would seem that lack of competence has surfaced its ugly head again and my complaint has been registered in a non active account that I have no way of accessing so therefore been told NO ONE AT VIRGIN can help

  • jimnimmo60 oor Jim (@jimnimmo60) reported from Airdrie, Scotland

    @virginmedia trying to get one of my boxes switched on and your abysmal customer service has no clue to what I’m asking for. Prepare for cancellation. Disgraceful service. Over an hour on the phone.

  • jimnimmo60 oor Jim (@jimnimmo60) reported from Airdrie, Scotland

    @virginmedia disgraceful customer customer service from you. Trying to sort your mistake and being hung out out to dry. Prepare for cancellation. Almost 90 minutes on the phone and still being told to wait. Total disrespect for a long time customer. No more.

  • Scotwolf2Steve steve berridge (@Scotwolf2Steve) reported from Livingston, Scotland

    @virginmedia hi TV box & Router switched off and rebooted minutes later, No broadband since. Got live TV but catch up etc not working. EH54 5HR. Used online help wasn't working, but is now saying network error. Can you confirm problem I've rebooted router etc. Thanks

  • Kirstym82kirsty Kirsty (@Kirstym82kirsty) reported from Motherwell, Scotland

    @virginmedia unfortunately I don't have 2 days to spend waiting on getting through Watts app is taking upto 5 days for a reply the issue is an overheating router so why can't you just send one

  • ianjac2 ianjac (@ianjac2) reported from Harthill, Scotland

    @virginmedia No there isn't I was meant to get an engineer out last Saturday according to your live help chat line and that never happened

  • pw7875 paul (@pw7875) reported from Motherwell, Scotland

    @virginmedia hurry up fitbaw gonny start an no service no wonder customers leave your fly by night company and join sky

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • cockertron Dan Cocker (@cockertron) reported

    @virginmedia I’m afraid it is down on both, yes. It was working fine last night but not since we woke up this morning. Weirdly the wifi icon says we have three bars but it’s definitely not working.

  • ShenzDrumz Shenz (@ShenzDrumz) reported

    So my wifi is down and @virginmedia line isn’t even working. Forever pissed off with this wifi kmt

  • gracegracegra prettier jesus (@gracegracegra) reported

    dude virgin media is the worst company in the whole entire world

  • StollerMia Mia (@StollerMia) reported

    @virginmedia No estimated time for this to he rectified. And this does not explain why my home WiFi has been problematic for months. Given that for £21 p/m I have unlimited 5G data I am considering just cancelling the DD to Virgin as they have failed to provide me with the service I pay for.

  • StollerMia Mia (@StollerMia) reported

    @virginmedia So in summary, I had no luck on the chat, I'm using my phone for data, I've got no response on the phone and I've lost three working hours. And the best Virgin can do is tell me to 'wait on hold'. I just did this and got cut off once connected. This is best customer support?

  • Brimson1 David Brimson (@Brimson1) reported

    @virginmedia Yes. But apparently it's your end. I can't get any emails on 3 separate devices. Your webmail isn't working either. Apparently I believe it's an IMAP issue your end.

  • BenzyPlayz345 Ben :) (@BenzyPlayz345) reported

    @virginmedia Can you fix your WiFi please! Having to use hotspot to type this

  • Yellow_Taill Lewis! (@Yellow_Taill) reported

    @virginmedia So the internet was down for a whole day and no notes were taken as to why?!?!?!?

  • PhotoMadeSimple Phil Hibberd (@PhotoMadeSimple) reported

    @virginmedia Despite endless threatening letters we are finding it impossible to pay VM using the power of attorney we have set up for my partner's dad who has dementia. Appalling customer service as usual from VW.

  • JinkxItUp JinkxItUp (@JinkxItUp) reported

    Today I found out that if you contact Virgin Media about anything sales related, they call you twice a day for 21 days to follow up and try to sell you ****. Even if you ignore them. What ********?! I blocked the number so they started emailing me and texting me too. It's vile.