Vodafone Outage Report in Thornton Heath, Greater London, England
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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
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E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (61%)
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Phone (17%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (2%)
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TV (%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent Vodafone outage reports came from the following cities: London, Camden Town, Newham, Hackney, Croydon, Fulham, Paddington, Oxted, City of Westminster, Ealing, City of London, Southwark, Hammersmith, Islington and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Wi-fi | |
| Camden Town |
Internet | |
| London |
Internet | |
| London |
Phone | |
| London |
Community Discussion
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Vodafone Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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R
(@Rahuss_) reported
from
Stratford, England
@VodafoneUK it’s almost 28 mins and I haven’t been connected to an advisor to cancel my contract. This is ridiculous. I just want to give me 30 days notice + PAC code
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Gordon McDonald
(@gordonmcdonald) reported
from
Hounslow, England
@VodafoneUK Your call centre are advising huge internet issues but say it’s not great marketing to have a note on your website. Lord above!
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eamorugby
(@HoarseRoar) reported
from
Hounslow, England
@bt_uk thank you for the letter offering of 100 mbps 4 £60 a month. . Shame your current proposition I am paying for is rubbish. Yes I have turned it off and back on again. Looking forward to speaking with you about this tomorrow. Message courtesy of @VodafoneUK network.
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Ghalib Khan
(@GhalibMK) reported
from
Paddington, England
As usual poor service from @VodafoneUK So poor that a customer service manager told me to make a complaint in writing about Vodafone for not changing my upgrade phone even when I am in the time periodto do so
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rocinante
(@Rocinante_797) reported
from
Bromley, England
@thameswater your website is complicated and awful to navigate on a phone. Trying to sort out moving address. Look st other websites. @VodafoneUK easy @SSE easy and I mean easy to navigate. @thameswater like pulling teeth from a rocking horse. Please sort this out. Omg.the phone
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StaceyPandaStrachan
(@strachan_stacey) reported
from
London, England
@VodafoneUK Yes but my issue still hasn’t been resolved and I’m fairly confident it won’t be today despite a 50 minute phone call and assurances it would be.
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Joy Debenham Burton
(@ziegfieldstar) reported
from
Ilford, England
@VodafoneUK No Shit Sherlock... please stop repeating the same answer it’s pointless & irritating
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Mark Dunne
(@MarkDunnes) reported
from
Stratford, England
Shocking customer service from @VodafoneUK. Number ported to a cancelled contract, despite assurances the transfer was cancelled. Manager ‘refused’ to talk to us to try & resolve it. Left with no phone & having lost a phone number lots of old contacts have
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Joy Debenham Burton
(@ziegfieldstar) reported
from
Ilford, England
@VodafoneUK Absolutely no point in being a long term loyal customer not to mention poor call centre staff who are often ill mannered & belligerent.
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Keyth
(@kdrickards) reported
from
Camberwell, England
@EE Yes but you have increased it TWICE for me then insult us by saying you are introducing free Apple Music etc for NEW customers. I was with @VodafoneUK for many years and wanted to try you out but the network is a mare to be honest. Constantly something.
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Aimee Hughes
(@Aimee_CN_Hughes) reported
from
Hounslow, England
@VodafoneUK terrible service! My Mum’s phone was stolen yesterday, been told three times it has been blocked. Each time we’ve called it and someone has answered so no block. Told new phone was available to pick up in Paddington store, an hour later told there’s none in stock.
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Kim Jong Make em Say Ung
(@DeuceBro1) reported
from
Paddington, England
.@VodafoneUK signal at Paddington is dire today.
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F O S T E R
(@alicefoster) reported
from
London, England
@VodafoneUK special thanks to the “Tech” team who managed to turn my issue from not being able to use data to not having a scrap of signal now either...
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Jeffthebeerbloggingbeagle
(@Jeffthebeerblo1) reported
from
Camden Town, England
Wow what absolutely rubbish customer service from Vodaphone , lied to twice about when Phone would be delivered and told hopefully I will now receive it 12 days after ordering it .Originally told it would be delivered next day !!!!! @VodafoneGroup @VodafoneUK
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King Kas ☥🇨🇩🌱
(@KingKas04) reported
from
Islington, England
@VodafoneUK Internet has been down since 1am
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Guy Miscampbell
(@guymiscampbell) reported
from
Camberwell, England
Hi @VodafoneUK - your billing is broken and you've sent (another) threatening call about cutting off my phone while I'm trying to recover from a broken back. Wouldn't be an issue apart from I've called four(!) separate times in the past week to rectify the issue... Please fix!
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Princess Andrea 💋
(@sweetPrincessm1) reported
from
Camden Town, England
Ain't it great when you have a complaint but you get ignored by the company involved #Vodafone @VodafoneUK I WANT MY PUK NUMBER I'm done with you lot and you ignoring me cause I want to state some issues that's YOUR fault
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J.
(@Lockett57) reported
from
Poplar, England
@VodafoneUK promised my internet would be 100% up and running by midnight. It isn't. No chat operators around to help... good start. How can I get this fixed asap.
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Vikki M
(@Vikki_L_M) reported
from
Paddington, England
@VodafoneUK They don’t use social media. But we have heard him make several long calls (45 mins or more) over the past few weeks trying to sort this. And then apparently to whisper after he told them he had hearing difficulties. Appalling. I’m sure you can track it down.
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Giorgio Bonfiglio
(@g_bonfiglio) reported
from
Poplar, England
Hey @ThreeUK just to add to your #HumbeBrag campaign about being the best network... I switched to @VodafoneUK after having spent one week in US without internet because an issue or yours. ...that you solved when I left.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Kent
(@Michael_J_Kent) reported
I have been a customer of @VodafoneUK for 21 years. Spoke with them today and they would not even come close to matching an offer from @O2 to new customers. Apparently, “it does not matter how long you have been with Vodafone”. Customer loyalty clearly has no value. #vodafone
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Rafe
(@zanderzootPWi) reported
@VodafoneUK Yes I'm aware of this facilty. However, I've spent three hours attempting to sort this at a Vodafone store what with waiting over two days. Is the IT issue likely to continue?
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Carole Bannister
(@CaroleBanniste6) reported
@VodafoneUK so having spent all day trying to talk to someone on Vodafone about a problem with my upgrade, i’ve now been told to call 191 even though the fault is theirs! Where’s the customer service?
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nomadbakerdavid
(@nomadbakerdavid) reported
@VodafoneUK @ts10uk You did absolutely nothing to help. @VodafoneUK customer service is criminal. I can’t believe you get away with treating customers like this.
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Dave 🏴
(@BigGrumpyHaggis) reported
@VodafoneUK I love spending ages on your live chat to get transferred to the right team to deal with my query, told not to close the chat, get transferred, speak to the person and have the chat closed on me. Excellent customer service. Ratings of 0 and 2 for the questions asked.
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Patricia
(@RuddyglowPark) reported
@Cex Hi, we have a major problem! I need to talk to someone urgently because the brand new phone I bought from you has been blacklisted. Don't know how or why. @VodafoneUK told me to talk to you & @AppleSupport - Apple say everything is good at their end. Help!
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Miss_kdlc
(@MissKDLC) reported
@VodafoneUK can you help me please your trade in app doesn’t like the IMEI number on my iPhone X
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Jay H
(@jayroar) reported
@VodafoneUK your 03333040191 customer support number goes dead, your stores don’t answer the phone and your live chat is too busy to respond... so I’m stuck... help!
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Alison Laguda
(@LagudaAlison) reported
@VodafoneUK disgusted and disappointed with the service given. Been on to the phone for over two hours and the matter is still not resolved. I have been requesting a puc code since 26.10.20 and still not got one. No customer service.
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𝐴𝑖𝑠ℎ
(@finessesigh) reported
Hi @VodafoneUK my 4G has been awful for the past two weeks. Can you have a look at this? I can’t use it anywhere.