Vodafone outages and service status in Thornton Heath, England
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Full Outage Map
- Vodafone generated 1 outage signal in the last 24 hours around Thornton Heath, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and Phone.
- The most recent signal from this area was received May 21, 7:59 AM GMT+1.
- Internet (82%)
- Wi-fi (9%)
- Phone (9%)
Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Problems in the last 24 hours in Thornton Heath, England
The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Vodafone. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Thornton Heath, England
The most recent Vodafone outage reports came from the following cities: Southwark, Croydon, Wandsworth, City of Westminster, and Bromley.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark
|
Wi-fi | 13 hours ago |
|
Croydon
|
Internet | 2 days ago |
|
Croydon
|
Phone | 6 days ago |
|
Wandsworth
|
Internet | 7 days ago |
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Wandsworth
|
Internet | 7 days ago |
|
City of Westminster
|
Internet | 20 days ago |
Nearby cities with recent reports
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Vodafone Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Bobski (@bob_457) reported from Worcester Park, England@VodafoneUK just wasted an entire morning thinking I had an issue with my router connection 😡
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Rachel Addy (@ReaddyUK) reported from Croydon, England@VodafoneUK Totally shocked that a communication company like @VodafoneUK can't communicate enough to sort out a new service! Guess they have too many customers already.
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Jay khalique (@k0909388) reported from Camberwell, England@VodafoneUK network in SE1 4AA has been down for over 2 days.
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Elshad 🏴🇬🇧🇸🇪🇪🇺 (@ElshadKarbasi) reported from Croydon, England@IKEAUK @VodafoneUK absolutely awful reception in your Croydon store. Not able to use data at all.
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A. Marie (@Ambii_Bambieee) reported from Lambeth, EnglandNever and i mean never get a contract with @VodafoneUK there company is full of actual criminals! Now have to seek legal advise due to them illegally canceling my contract for no reason and sending the remaining contract balance to a debt collection company for over £800 🤬😵
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Caroline McDonough (@CarolineDB81) reported from Wandsworth, England@VodafoneUK the network appears to have gone down again
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Lawrance S (@law_Salter) reported from Bromley, England@VodafoneUK what js wrong with your internet tonight?? I am sick to death of your poor service quility in the BR5 post code area.
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Dimitris Pikros (@DPikros) reported from Southwark, EnglandAnyone else having troubles with @VodafoneUK broadband? It's been down from this morning.
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Thames Ranger777 (@Ranger777Thames) reported from Bromley, EnglandTrying to speak to customer service @VodafoneUK is hard work! I’m so frustrated!!! Reporting a smashed iPhone screen and the stupid voice wants to send me a link to trouble shoot the thing! It’s a smashed screen ffs!!!
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Ken (@kentdlsantos) reported from Camberwell, England@VodafoneUK signal is still ****** up! SE5 8DJ
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soy como soy (@LittleDiablos) reported from Croydon, England@VodafoneUK you lot are a joke of a company!!! Been on the phone for about 30mins 3 times today trying to speak to someone about my data coz it run out, what you muppets do? Sent me a link that needs data to get into?!! I mean WTF??! I got 4 lines with you lot… deffo leaving
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Helen Cook (@HCook13) reported from Lambeth, EnglandHi @VodafoneUK I'm getting rather frustrated with your customer service. My broadband is not working, spent an hour on instant chat last night, called to follow up just now but no help. Please can you fix it or at least give me an update on when it might be fixed? Thanks
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julia wickes (@wickes40) reported from Bromley, England@VodafoneUK Not working id like to speak 2 a manager
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Ken (@KdLS_7) reported from Camberwell, England@VodafoneUK se22 9nb, when will the issue be resolved? its been over a week now.
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Ange Gilly (@angegillis) reported from Lambeth, England@VodafoneUK I’m being bombarded by spam/robot calls every day from different 7785 numbers. I’ve had 7 already today. Besides blocking these individually, is there anything Vodafone can do to help with this?
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Jason MacKenzie (@jasonmackenzie) reported from Merton, England16 minutes on hold to @O2 - then the call got dropped. I think I’m going back to @VodafoneUK … all I want is average to good customer service.
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✌🏻Moofie✌🏻 (@MusicMoofie) reported from Bromley, England@VodafoneUK why is it all of a sudden this week I’m having issues connecting to internet radio servers to broadcast my shows live? I’d say you’re controlling what I can do with my data service and that’s not on. I’m on unlimited data and should be able to do as I wish legally
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Mary Denyer (@denyermc) reported from Wandsworth, England@VodafoneUK sold me a 3rd tariff guess what despite complete assurances still doesn’t have what I wanted. Complaints have me a code that doesn’t work and I can’t speak to anyone senior enough to sort this out! Worst of all the help people keep making it out it is my fault!!!
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Quentin (@quentinnield) reported from Lambeth, England@VodafoneUK hi we are getting 470k Down and ZERO up on our Vodafone fibre. Please advise when this will be fixed. We are in SW12
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Daniel Ayers (@danielayersuk) reported from Camberwell, England@VodafoneUK your website is so riddled with errors I give up. Sort it out - this is THE worst example of an e-commerce website I have ever come across. Whoever built it - fire them, they are worth £0.00 per hour.
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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antony hall (@anonymous_stAff) reported@VodafoneUK hi, what is the process for getting an old Vodafone account which is no longer active fully closed and removed from my credit file? I haven’t been a Vodafone customer for over 12mths, yet you still appear on my credit file with an update as recent as March 26??
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Tamzin (@TweetsByTamzin) reportedSo funny that I made an official complaint with @VodafoneUK in August 2025 that STILL hasn’t been resolved. I have no idea where to start with this.
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Tony (@TonyShots71) reportedMorning @VodafoneUK you’ve charged me for using my data in Turkey. I’ve never been to, or ever intend to visit that **** hole. Is there a way I can claim that money back please? I’m in Greece on holiday not Turkey. Many thanks 🍹
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Barry McGrath (@bazmeister) reported@VodafoneUK There is something really up with your network in Mayfair. So much latency.
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brendan (@kegger1664) reported@Helptalk_cht No resolution. No real apology or acknowledgment that I had to find out myself the order was cancelled. Passed to yet another department. Looks like @VodafoneUK or @ThreeUK will be getting a new customer !!!
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John from britain (@Johnfo1428695) reported@VodafoneUK @shaunledge52057 Terrible customer services and the service is rubbish
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karen sen (@karen_sen) reported@VodafoneUK shockingly bad, disconnected phone and told 72 hours to reactivate ….. if they can 😳😳😳
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Mad Dal (@MadDal85) reported@VodafoneUK I do not know what your game is, but my PAYG phone has not been receiving any incoming calls for a little while now. What if someone was trying to get hold of me and it's emergency? Get it sorted please!
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Paul Jones - Performer/Shooter, Web sites🔞 (@pauljonesAIR) reported@VodafoneUK OK, so, a complaint Phone, with bank cards, lost. No problem, get a new one. I went to the vodafone shop, with my passport and my bank statement. They can't help. They can only order a sim for a lost phone if I have my bank cards. The ones in the phone. That will take a week to replace. They told me to phone customer services. CS were surprised the shop could not help, so put me through security. Which I failed. I even have a 4 digit code? Never used it. My last bill? No idea, because it's a text on my phone. Look at my bank statement? Fair plan, but my LOST PHONE is my 2FA device, so before showing my my statement, my bank will send a text to my phone, the one I don't have any more... They said I failed security and the only option would be a security reset. They'd send me an email. You know what the security reset asks for? a PHOTO of my passport and a PHOTO of my bank statement. You know what is LESS SECURE than a person standing in front of you, with their physical passport and bank statement? A photo of those documents attached to a form. It's almost as though you have not paid attention to what AI image generation can do these days. If you ever need to get a DBS check, they require you turn up, in person , and present physical documents. Not photos. SUGGESTION : If a customer comes to a shop with their passport and bank statement, THAT IS SECURE ID and the shop should be able to order a sim replacement.
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Sanj (@sanj2000) reported@VodafoneUK I need some help with a number that should have ported to another provider in October 2025 but doesn’t to have completed. It is my mother in laws number and has only just realised. Can you help please