Vodafone outages and service status in Thornton Heath, England

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Thornton Heath, England

The most recent Vodafone outage reports came from the following cities: Southwark, Croydon, Wandsworth, City of Westminster, and Bromley.

City	Problem Type	Report Time
Southwark	Wi-fi	37 minutes ago
Croydon	Internet	2 days ago
Croydon	Phone	5 days ago
Wandsworth	Internet	7 days ago
Wandsworth	Internet	7 days ago
City of Westminster	Internet	20 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

• 
  Mark (@coxm62) reported 7 seconds ago from Blackheath, England

  Who has the shittier app @VodafoneUK or @VirginMoney? Both 90% of the time never work you can only vote for one

• 
  Dimitris Pikros (@DPikros) reported 2 minutes ago from Southwark, England

  @VodafoneUK Is there any update on how long it is going to take to fix?

• 
  Luiz Ottino (@lhom) reported 6 minutes ago from Camberwell, England

  @VodafoneUK I already lost 4h of my week this week trying to solve that (2h inside of Liverpool Street store and 2h on phone) and nobody can make my line work! Could you please help me with that?

• 
  ✌🏻Gary aka Moofie✌🏻 (@MusicMoofie) reported 7 minutes ago from Bromley, England

  @VodafoneUK I’m always doing this. The coverage isn’t the issue Harriet, it’s the fact your 4G data service is always having issues. I also have bad buffering issues at times when streaming online radio. Your 4G isn’t up to standard, it really is as simple as that

• 
  Helen Cook (@HCook13) reported 8 minutes ago from Lambeth, England

  Hi @VodafoneUK I'm getting rather frustrated with your customer service. My broadband is not working, spent an hour on instant chat last night, called to follow up just now but no help. Please can you fix it or at least give me an update on when it might be fixed? Thanks

• 
  J (@slinkywinky) reported 22 minutes ago from Wandsworth, England

  @mattpprice22 @VodafoneUK I’m nearby and spoke to somebody on a live chat who said it will be fixed within a couple of hours. Mine has been down since around 5pm.

• 
  Matt Scammels (@Matbeluca) reported 22 minutes ago from Banstead, England

  Trying to cancel my Pay Monthly Sim with @VodafoneUK after being told to do it online by their complaints team. There is NO option to cancel on the app, you have to call 191, but could have upgraded at the touch of a button. Now been 90 mins on hold. Next step @Ofcom.

• 
  Bret Sinclair (@bret_plays) reported 32 minutes ago from Eltham, England

  @VodafoneUK the resolution officer promised to call me today and make it up to me and give me compensation. What a LIER. Im calling right now to cancel this contract. Your company is disgusting. I'm still without internet and to top it off you CANT KEEP YOUR PROMISES

• 
  ✌🏻Moofie✌🏻 (@MusicMoofie) reported 38 minutes ago from Bromley, England

  @VodafoneUK why is it all of a sudden this week I’m having issues connecting to internet radio servers to broadcast my shows live? I’d say you’re controlling what I can do with my data service and that’s not on. I’m on unlimited data and should be able to do as I wish legally

• 
  ✌🏻Moofie✌🏻 (@MusicMoofie) reported 39 minutes ago from Bromley, England

  So folks I’m doing another LIVE show tomorrow night on @rockingfoxradio , @VodafoneUK 4G, DO NOT let me down

• 
  Jay khalique (@k0909388) reported 42 minutes ago from Camberwell, England

  @VodafoneUK network in SE1 4AA has been down for over 2 days.

• 
  @thebadissuecollective (@IanDavidRoss1) reported 43 minutes ago from Lambeth, England

  @VodafoneUK - for over 3 hours ,your assistant was rude , cutting me off as my battery was dying after asking me to take a pic of my router which cut me off when I went to the camera app ,I've just tried to contact via the app but apparently they're having tech problem's

• 
  Caroline McDonough (@CarolineDB81) reported 45 minutes ago from Wandsworth, England

  @VodafoneUK the network appears to have gone down again

• 
  Sandra Lema Siaba (@Sandra22199329) reported 46 minutes ago from Lambeth, England

  @Matthew_Wright @VodafoneUK I’ve been with EE since like FOREVER (20 yrs give ore take) all through when they were T-Mobile, then Orange & now EE, never had any problems

• 
  julia wickes (@wickes40) reported 48 minutes ago from Bromley, England

  @VodafoneUK Not working id like to speak 2 a manager

• 
  Dimitris Pikros (@DPikros) reported 51 minutes ago from Southwark, England

  @VodafoneUK My wifi is also down since early morning - is there any update on how long it is going to take to fix? Because I cannot work today and I have a lot things to do…, I just restart my router and there’s no line at all.

• 
  Thom Downie (@ThomDownie) reported 52 minutes ago from Wandsworth, England

  @VodafoneUK Mobile signal dropping out every evening in SW17 area of London for weeks now. Please sort this out.

• 
  Ben Dodds (@BenDodds3) reported 58 minutes ago from Lambeth, England

  @VodafoneUK my new iphone 12 max pro was snatched in street in Vauxhall. Unfortunately not insured. Been a customer for over a decade, now have no phone, just a contract to pay for another 23 months. Already have an additional data line. Seems very unfair. @metpoliceuk @Ofcom

• 
  Ange Gilly (@angegillis) reported 59 minutes ago from Lambeth, England

  @VodafoneUK I’m being bombarded by spam/robot calls every day from different 7785 numbers. I’ve had 7 already today. Besides blocking these individually, is there anything Vodafone can do to help with this?

• 
  Andrew Rickman (@Andrew_Rickman1) reported 59 minutes ago from Sutton, England

  @VodafoneUK nice to know Vodafone is happy to commit fraud on there customers accounts and refuse to solve it 🤬🤬🤬 absolutely disgusting customer service provided

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tanzeel Akhtar (@Tanzeel_Akhtar) reported 7 minutes ago

  @VodafoneUK Hello I’m trying to cancel my contract 30 days in advance - please can you call me back? Your team is unable to meet my request virtually.

• 
  🍀 Tara 🐢 (@tara1966) reported 8 minutes ago

  Hi, @VodafoneUK on 3 occasions I have requested chat transcript and not got the conversation only the bot chat transcript sent to me - not good enough. Please tell me I am not going to get same service as I did with TalkTalk as it only got connected today.

• 
  Paul Jones - Performer/Shooter, Web sites🔞 (@pauljonesAIR) reported 16 minutes ago

  @VodafoneUK OK, so, a complaint Phone, with bank cards, lost. No problem, get a new one. I went to the vodafone shop, with my passport and my bank statement. They can't help. They can only order a sim for a lost phone if I have my bank cards. The ones in the phone. That will take a week to replace. They told me to phone customer services. CS were surprised the shop could not help, so put me through security. Which I failed. I even have a 4 digit code? Never used it. My last bill? No idea, because it's a text on my phone. Look at my bank statement? Fair plan, but my LOST PHONE is my 2FA device, so before showing my my statement, my bank will send a text to my phone, the one I don't have any more... They said I failed security and the only option would be a security reset. They'd send me an email. You know what the security reset asks for? a PHOTO of my passport and a PHOTO of my bank statement. You know what is LESS SECURE than a person standing in front of you, with their physical passport and bank statement? A photo of those documents attached to a form. It's almost as though you have not paid attention to what AI image generation can do these days. If you ever need to get a DBS check, they require you turn up, in person , and present physical documents. Not photos. SUGGESTION : If a customer comes to a shop with their passport and bank statement, THAT IS SECURE ID and the shop should be able to order a sim replacement.

• 
  Jolyon Brown (@Eddie_Catflap) reported 20 minutes ago

  @KirstieMAllsopp @VodafoneUK @lycamobile Vodafone are OK so long as everything works. If there’s a single element or situation which strays from their prepared process or script everything falls apart. Worst customer service I’ve ever encountered!

• 
  Susan Williams (@wynmind) reported 22 minutes ago

  @VodafoneUK don’t use Vodafone broadband the call centre is beyond hopeless, rude, time wasting, they refuse your request and send you on a run around never ever again will I use Vodafone broadband

• 
  Zara Chaudhry (@Zarachaudhry52) reported 22 minutes ago

  @KH4NS @VodafoneUK I can understand that there can be technical issues but a 3 week time period is too much Is anyone else in this area also facing such slow speed? 🤨

• 
  John from britain (@Johnfo1428695) reported 27 minutes ago

  @VodafoneUK @shaunledge52057 Terrible customer services and the service is rubbish

• 
  Lee Harris-hamer (@harris_hamer) reported 27 minutes ago

  @vodafone 3) all I’ve been told, it will be sorted in 24hrs, however 5 days later, I’m still unable to use my number, or my phone. A formal complaint has been raised by a @VodafoneUK store Manager as he was outrageoused in of the process and still wasn’t able to help or give guidance.

• 
  Scott (@scottmacg3469) reported 28 minutes ago

  @VodafoneUK Costs go up, service goes down!!!!

• 
  Davie J Cuthbert (@DavieCuthbert) reported 28 minutes ago

  @IsntWorkingPod @VodafoneUK Any FEMALE employee should be going to HR. Unacceptable, these creatures are living out a fantasy fetish. Should not only be banned but given guidance to seek HELP. This is an illness.