Vodafone

Vodafone Outage Report in Thornton Heath, Greater London, England

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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vodafone Outage Chart in Thornton Heath, Greater London, England 11/20/2025 00:25

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Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

  1. Internet (63%)

    Internet (63%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. Phone (12%)

    Phone (12%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent Vodafone outage reports came from the following cities: London, Hammersmith, Beckenham, City of Westminster, Croydon, Tower Hamlets, Wandsworth, Ealing, Dagenham, Hackney, Southwark, Islington, Camden Town, Southall and Hanwell.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomHammersmith Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vodafone Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • Charlotte_tice Charlotte Tice (@Charlotte_tice) reported from Richmond, England

    @VodafoneUK over 2 hours on hold!! I have already been told 3 times before that an engineer would call but still nothing. Broadband speed is woeful and you’re seemingly doing nothing to fix it! 😡

  • saya_lon さやろん🇬🇧 (@saya_lon) reported from City of London, England

    @VodafoneUK I don’t have internet since this morning and your broadband service is down already over 6 hours. What is going on now?

  • FarhoudSMohajer Farhoud Mohajer (فرهود) (@FarhoudSMohajer) reported from Kensington, England

    @AmirNrfkn @VodafoneUK It’s a telecom company- it has one job! Finally cancelled the contract based on not being happy with services 5 hours of my live never gonna get back

  • sofia14365757 Sofia Sferrazza (@sofia14365757) reported from Hackney, England

    @VodafoneUK 3 weeks with no router at all! Finally get an appt. for 12/10 and take a day off work but no one shows up. Had to call to chase and get told too busy to attend today! Now booked for 14/10 - another 2 days and another day off! Why am I paying for this(lack of) service?

  • JoaoCadide J. (@JoaoCadide) reported from Stratford, England

    @VodafoneUK As I said before, I’ve never been able to catch 5G signal anywhere. I took the overground from Stratford to Camden Road yesterday and didn’t get 5G anywhere.

  • StewHicks 👻 Boowart Tricks 🎃 (@StewHicks) reported from Poplar, England

    @mcginn12 @VodafoneUK Are you on iPhone? I believe there's a browser issue if not set as safari default. Fix is being worked on but that's a temp work around (set default browser as Safari)

  • oliviaanderso34 Olivia Anderson (@oliviaanderso34) reported from Hammersmith, England

    @VodafoneUK you claim to give good customer service yet I still haven’t been able to spread to anyone about my broken broadband. Time for a new provider!

  • tomjoyphoto TOM JOY (@tomjoyphoto) reported from Islington, England

    Anyone else on @VodafoneUK having issues running apps / music etc on their data?? @VodafoneHeIp

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia No. We still don’t have any internet or TV and haven’t spoken to anyone. @VodafoneUK have sorted us out with extra mobile data. Can you share an email address so I can make a formal complaint please.

  • Ambii_Bambieee A. Marie (@Ambii_Bambieee) reported from Lambeth, England

    @VodafoneUK how can i get a manager from your head office to contact me asap i need to make complaint that needs to be delt with asap before i seek legal advise

  • GavinCambridge Gavin (@GavinCambridge) reported from London, England

    @VodafoneUK Hi. Understand things can go wrong, but who commissioned support chat function where I arbitrarily have to type every 3/4 minutes to stop it getting disconnected? Very frustrating when tech support can’t solve something

  • charliecassen Charlie Cassen (@charliecassen) reported from Wandsworth, England

    @VodafoneUK Hi, I was wondering what the best number would be to speak to a member of your customer service / sales team?

  • FarhoudSMohajer Farhoud Mohajer (فرهود) (@FarhoudSMohajer) reported from Kensington, England

    @aboston11 @VodafoneUK Happened to me today - been on the phone for almost 4 hours. How does a telecom company have the worst communication technology!?

  • tomjoyphoto TOM JOY (@tomjoyphoto) reported from Islington, England

    @danielmcavoy @VodafoneUK @VodafoneHeIp My signal for calls is patchy and it seems 3G is a dead zone!?

  • charliecassen Charlie Cassen (@charliecassen) reported from Wandsworth, England

    @VodafoneUK Hi, I was wondering what the best number would be to speak to a member of your customer service / sales team?

  • oliviaanderso34 Olivia Anderson (@oliviaanderso34) reported from Hammersmith, England

    @vodafoneuk our broadband isn’t working. The link you send is not enough. I need to speak to someone but you make it nearly impossible. Please help

  • Ambii_Bambieee A. Marie (@Ambii_Bambieee) reported from Lambeth, England

    Never and i mean never get a contract with @VodafoneUK there company is full of actual criminals! Now have to seek legal advise due to them illegally canceling my contract for no reason and sending the remaining contract balance to a debt collection company for over £800 🤬😵

  • FarhoudSMohajer Farhoud Mohajer (فرهود) (@FarhoudSMohajer) reported from Kensington, England

    @VodafoneUK I have been on the phone 📱 for 4 hours now - almost with 10 agents to cancel my contract. iPad was sent to repair, replacement was promised. It has been 3 months! You are still charging me! You are in clear breach of your contract- checked today!

  • GmbLhr GMB AVIATION WORKERS UNION (@GmbLhr) reported from Hounslow, England

    @VodafoneUK why do you throttle speeds?First day of mobile broadband and late afternoon and bang speed drop by at least 60% 11:30 pm speeds come back to normal I had read about this issue on forums now I see for myself it's as others have explained. Vodafone claim no restrictions

  • BeersWithNathan Nathan (@BeersWithNathan) reported from London, England

    @VodafoneUK customer service is a joke

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

  • Twiggysheila She767 (@Twiggysheila) reported

    @VodafoneUK TERRIBLE SIGNAL AGAIN, Central London SW8 1UB & Brighton BN1 1NS DISGUSTING it’s 2022 & speed 2 or nil FIX PLEASE 😭😫

  • FloorBlimey Floor Blimey! (@FloorBlimey) reported

    @VodafoneUK @VodafoneGroup I 100% knew that you would not call me today like you agreed too. And you’re putting up my bills to pay for this awful service. When my contract is up I’m off. Nearly 30 yrs a customer means nothing. I’m fed up.

  • stevedosdedos Steven Dale (@stevedosdedos) reported

    @VodafoneUK Nothing planned. I live in a dead spot for coverage which was why Sure Signal was so good.

  • SaiyanNox Conor Smith (@SaiyanNox) reported

    My @VodafoneUK Internet is still dead. One the same day (ish) I get my booster jab, my Internet dies. Coincidence? My updated 5g signal must've been too strong

  • gothicvamp18881 Gothicvamp1888 (@gothicvamp18881) reported

    @VodafoneUK Having problems with Vodafone now. Always been a supporter of Vodafone but this upgrade is going tits up at minute.

  • NofearDaniel Daniel (@NofearDaniel) reported

    @sqwirral @VodafoneUK Mines totally not working now

  • Stewart47931878 Stewart Davis (@Stewart47931878) reported

    @VodafoneUK What's the deal I had FTTP broadband installed on Wednesday 9th, only receive a fraction of the promised speed, spoke to tech support numerous times until someone agreed there was an issue on Friday. Later Friday service was gone and has not been online since.😠

  • NofearDaniel Daniel (@NofearDaniel) reported

    @VodafoneUK gigafast broadband seems to be going very slow tonight or hardly connecting any issues?

  • MattAinge Matt (@MattAinge) reported

    @VodafoneUK did a tariff transfer to avoid roaming charges in USA. Confirmed by call center (transcript also confirms from online support). Turns out that was misinformation on each account. My account is still being charged and I'm going to be nearly £100 out of pocket.

  • modemfish modemfish (@modemfish) reported

    @VodafoneUK totally smooth transition to Vodafone broadband today. Static IP and pppoe details handled by tech support. Was expecting some issues but got none. Speed / connectivity really good. Impressed so far.