Vodafone

Vodafone Outage Report in Thornton Heath, Greater London, England

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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vodafone Outage Chart in Thornton Heath, Greater London, England 03/12/2026 13:30

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Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (19%)

    Phone (19%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (10%)

    Total Blackout (10%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (%)

    TV (%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent Vodafone outage reports came from the following cities: London, Hackney, Croydon, City of London, Ealing, Wandsworth, Sevenoaks, Islington, Hampstead, Tower Hamlets, Camden Town, Southwark, Hammersmith, City of Westminster and Welling.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomHackney Internet
United KingdomLondon Phone
United KingdomCroydon Phone
United KingdomCity of London Internet
United KingdomCity of London Internet

Community Discussion

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Vodafone Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • its_Saifur Alhumdulillah for everything🤲🏾 (@its_Saifur) reported from Hackney, England

    Hey @VodafoneUK is there problem with 4G Can't seem to get online my location London Victoria Park

  • gakhan Gohar Khan (@gakhan) reported from City of London, England

    @VodafoneUK your customer service and retention is going bad to worse. Leaving you soon to find a provider that cares about what customer wants.

  • CarmenW16954852 Carmen Williams (@CarmenW16954852) reported from Hammersmith, England

    @VodafoneUK experience that I totally regret. They haven’t changed or improve at all. In fact they’re getting worse. With incomplete unfriendly lying staff. That’s there just to lie and deceive you as a customer.

  • mo_rashid25 Mo Mo Jo (@mo_rashid25) reported from Poplar, England

    Hi @VodafoneUK, I’m a home broadband customer on Superfast 2 package. Recently been having issues, my connection would drop around 9/10pm then would come back on 1/2am. Happened few days in a row. Got in contact and booked Openreach engineer. Found no issues on my line.

  • jenkothegreat Jack J (@jenkothegreat) reported from Wandsworth, England

    @VodafoneUK Despite promises nothing at all has been done since I raised my query. It is really terrible and the worst customer experience I have ever had. It is really shameful that so much money is spent on advertising but you can’t look after our customers. @VodafoneCust

  • GhalibMK Ghalib Khan (@GhalibMK) reported from Paddington, England

    As usually, the fuckery from @VodafoneUK has no end Promised a refund for roaming charges as the service in India was shit, but now won't stand by their promise Seriously need to move my loyalty somewhere else

  • tiggsie Sarah Ward (@tiggsie) reported from Richmond, England

    @_MiddleAgedGay_ @O2 @Ofcom I will never ever go to @O2 had a contract for a year with them and found the customer service horrendous terminated my contract and went back to @VodafoneUK, which are slightly more expensive but have great service for many years now. Hope you get it sorted soon

  • DrBroadstock Martin Broadstock (@DrBroadstock) reported from Croydon, England

    @VodafoneUK help me! I've been on the phone for 5 hours to sort out my home broadband. and if I hear "we're really busy at the moment, sorry for the delay" one more time...

  • MrJayArsenal Jay (@MrJayArsenal) reported from City of London, England

    @VodafoneUK I have DM'd you regarding my poor service. Please could you get back to me. Thanks

  • EronZekaj Eron Zekaj (@EronZekaj) reported from Brentford, England

    @VodafoneUK unbelievably difficult customer service. I have been with you for years, and recently signed up for your broadband. I recently saw your bb offer for existing customers at £21. I asked to be put on this offer and am being forced to cancel my current contract #confused

  • chadedwards (((Chad))) (@chadedwards) reported from Camberwell, England

    @VodafoneUK first day being a #vodafonebroadband customer and I could not be more displeased. Upon agreeing to switch I was told “smooth and within minutes you’ll be online” and I actually believed them. I’ve been a mobile customer 8yrs, abandon+change perhaps #CustomerExperience

  • JackWFarrell Jack Farrell (@JackWFarrell) reported from Camberwell, England

    Hey @VodafoneUK purchased two new phones on pay monthly plans TWO days ago and the SIM cards still haven’t been activated. Just moved to the UK, you have no online contact service and I’m still without a phone

  • JamieWillshaw Jamie Lindley (@JamieWillshaw) reported from Bromley, England

    @Tepps19 @VodafoneUK Never had issues with @EE and I left Vodafone to them 5 years ago, never looked back!

  • SteveLondon79 Steve (@SteveLondon79) reported from Islington, England

    @VodafoneUK I have a technical issue regarding WiFi calling notifications on my Huawei P20 Lite. Can I DM you.

  • Paul_Jones_1983 Paul Jones (@Paul_Jones_1983) reported from Croydon, England

    @VodafoneUK Im customer of 20 years. Ordered a new phone & awaiting confirmation for 3 days. Called customer services & given 2 options: 1. Call the store myself 2. Wait another 4 days & reorder, As the operative couldn’t send an email. You are a telecommunications company!

  • ninac_x N I N A (@ninac_x) reported from Crayford, England

    @crofty52 @VodafoneUK @O2 O2 are just as shit! EE is where it’s at

  • _EmsMarie 🦄 (@_EmsMarie) reported from London, England

    @VodafoneUK I know that. The issue is that I’m not using my phone any differently to how I normally would and the data is just constantly dropping. I used to have at least 3-4gb left toward the end of the month and now I’m lucky if my 16gb lasts at all.

  • wibblewobble70 WildmanFett (@wibblewobble70) reported from Hackney, England

    @jamieswb @vodafone @VodafoneUK Same thing happened to me. Vodafone Didn’t cancel extra data...removed app access so I didn’t see till a £150 bill arrived via debt collectors 😡

  • CarmenW16954852 Carmen Williams (@CarmenW16954852) reported from Hammersmith, England

    @VodafoneUK After nearly 10 years and thousands of money and stress spent by being a customer of this company. I decided to leave. And one moment of weakness decision I returned 3 months ago. And I can tell you Hans on heart that I wish I haven’t. Because it’s a completely awful

  • mattfishr66 Matt Fisher (@mattfishr66) reported from Merton, England

    @VodafoneUK well I can’t say how disappointed and disgusted I am with your customer care. Basically called me a liar. I urge all my nhs colleagues to get away from them

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

  • charlie174b Charlie Hunter (@charlie174b) reported

    @VodafoneUK any danger of you improving your customer service? Call wait times over 30 mins, online chat bot doesn’t work. Only want to cancel an extra SIM but at this rest you’ll lose 2 phones as well #customerservice #garbage

  • JamesPreen James Preen (@JamesPreen) reported

    @VodafoneUK I have had no service at all anywhere for 24 hours, in Portsmouth where I normally have a signal. Can't you call you and no one responding on the website chat, what do i do???

  • Burakiosaurus Burak Sezgin 🦖 (@Burakiosaurus) reported

    @VodafoneUK Hi there folks. AL3 area still suffering from poor cellular speeds. Using iPhone XS Max on latest iOS and speeds constantly dropping to 3G and then 1 bar on 4G. Are the issues you mentioned last week still ongoing?

  • Oalgia Alfredo Giangregorio (@Oalgia) reported

    form DM to chatting to tech engineer Connor @VodafoneUK re their gigafast service.. a pleasure to deal with competent folks - problem dealt with expeditiously

  • t_harwood1980 Thomas (@t_harwood1980) reported

    Never choose @VodafoneUK #Broadband 3 click to chars as they don’t have a call centre and 1 formal complaint and the internet at home is just as awful #FalsePromises

  • Addictosaurus Za (@Addictosaurus) reported

    @jemma_holden @VodafoneUK I’m having the same issue Jemma. #manchester #broadbandissues #vodafone

  • gwyngjones1 Steve Jones (@gwyngjones1) reported

    How poor is the after sale service from @VodafoneUK spend 30 mins on the line , can’t get much sense out of anyone, blaming COVID cos their working from home..! Early termination fee nearly the same as full term ..🙈#ripoff. If you wanted a new contract they’ll answer ...!

  • JessicaAmy_1994 Jess🍂 (@JessicaAmy_1994) reported

    @philjanko @VodafoneUK 2 moves I've done and they didn't change my bank details as requested so money coming out of wrong account. Now they're ignoring me. They're awful.

  • riffraffsgirl Angie Mc (@riffraffsgirl) reported

    @VodafoneUK why when I’ve called your complaints dept and I’ve spoken to someone have they just stuck me back on hold??? Not listened to me, not dealt with the complaint. I’ve been on hold for 30 mins now. Are you hoping I’ll just go away??? #notgoinganywhere #crapservice

  • ameliabaker7 Amelia (@ameliabaker7) reported

    @VodafoneUK broadband been down since this morning, no help whatsoever as to when it will be back up and running, my partner works from home. Any help?!