Vodafone

Vodafone Outage Report in Thornton Heath, Greater London, England

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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vodafone Outage Chart in Thornton Heath, Greater London, England 12/09/2025 11:15

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Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Phone (14%)

    Phone (14%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent Vodafone outage reports came from the following cities: London, City of London, Kensington, Hammersmith, Croydon, Tower Hamlets, Sevenoaks, City of Westminster, Hampstead, Camden Town, Wandsworth, Fulham, Paddington, Hackney and Hounslow.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCity of London Phone
United KingdomKensington Internet

Community Discussion

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Vodafone Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • C4U_Claire Claire Johnson (@C4U_Claire) reported from London, England

    Not in the best mood right now. Problem with my broadband connection and been holding on the phone for @VodafoneUK for 2 hours now! Not good enough. 😡

  • JamieBoyd10 Jamie Boyd (@JamieBoyd10) reported from Wandsworth, England

    @VodafoneUK finally fixed. Fault began on Wednesday. All down to @WeAreOpenreach @OpenreachHelp buggering lines up but the customer service has been awful. Can’t believe I have to pay today

  • fredycruger rizvonov fayoz (@fredycruger) reported from Hounslow, England

    Contract £76 a month, first time run over the data by 6GB accidentally & have been overcharged by £175! Disgusted! Aweful customer service! Cutting the line on purpose! @VodafoneUK @VodafoneGroup @MoneyTelegraph @8amy232 @vodafoneCEO#cheaters #poorcustomersirvice

  • Vig79 Ian (@Vig79) reported from Lambeth, England

    @VodafoneUK Can someone please explain why the mobile app NEVER works. Everytime I have tried to use it in the past two months it has failed. Updates etc are all current. This is not good enough.

  • fredycruger rizvonov fayoz (@fredycruger) reported from Hounslow, England

    @VodafoneUK @vuecinemas Sort out your customer service first!! #worstnetworkever

  • fredycruger rizvonov fayoz (@fredycruger) reported from Hounslow, England

    @VodafoneUK The agents or customer Vernice team cut me of three times while I was trying to resolve this issue. On the third time, in a space of 15 min I asked the agent to call me back, giving him my number but that never happened.

  • OwensBenjamin Benjamin Owens (@OwensBenjamin) reported from Hammersmith, England

    @VodafoneUK you sent an email telling me the price of broadband is going up and to call if I want to cancel yet when I call I sit for an hour each time waiting for someone to talk to #Vodafone #notevenajingle #CustomerService

  • MichelleMcGrade Michelle McGrade (@MichelleMcGrade) reported from Brentford, England

    Shocking service from @VodafoneUK. They have messed up and I have spent over a month trying to sort. The conversation is now circular and I can’t upgrade my contract. No one I talk to has any authority to do anything! Please help!

  • willyhamm William (@willyhamm) reported from Hackney, England

    @Newhall70 @VodafoneUK Vodafone hustle everyone with shit contracts - my dad pays them a ******* fortune for a nothing contract!!!!!!’

  • julie_sherwood #HelloMyNameIs Julie 👋🏻 (@julie_sherwood) reported from Kingston upon Thames, England

    @JoshQeh @ChazScholefield @EE Thanks both! I’ve been with @VodafoneUK for years but their telephone customer service is appalling so planning to change shortly

  • IwonaSadowska Iwona Sadowska (@IwonaSadowska) reported from City of London, England

    @SurbitonMoan got an update from #EE re lack of signal: they can’t send engineers to fix it due to H&S. so this is first to fix. Next update 12 Nov. No hurry there!!! Glad have moved to @VodafoneUK

  • _h_wisher Hannah (@_h_wisher) reported from London, England

    Yo @VodafoneUK your customer services are appalling and you have charged my poor family extortionate amounts of money for services we weren’t informed we were using! #CustomerCare #WhatCustomerCare

  • SheilaMaryBaile Sheila Bailey (@SheilaMaryBaile) reported from Ilford, England

    @rebeccaejulian 14 working days. So nearly 3 weeks. @VodafoneUK has zero customer service.

  • deliavici Delia Ozarchevici (@deliavici) reported from Paddington, England

    @VodafoneUK I was not assisted with my query. Please confirm the estimated delivery date of my order, as I need to know if I should cancel my conteact with O2 or not. Thank you

  • OwensBenjamin Benjamin Owens (@OwensBenjamin) reported from Hammersmith, England

    @VodafoneUK so after 40 mins your team hang up without answering! @SkyUK @SkyHelpTeam @virginmedia @TalkTalk @EE any chance guys fancy a new broadband customer cause struggling to even leave Vodafone before we move!

  • C4U_Claire Claire Johnson (@C4U_Claire) reported from London, England

    Not in the best mood right now. Problem with my broadband connection and been holding on for @VodafoneUK for 2 hours now! Not good enough. 😡

  • donmorgan007 Don Morgan (@donmorgan007) reported from Leatherhead, England

    @VodafoneUK - trying to get through to you to cancel my broadband account. The no you provide seems to be pretty well unstaffed. So far over 3 hours of ‘queueing’ over 3 days & still no person to speak to. Can you provide alternatives. Including this channel.

  • ziegfieldstar Joy Debenham Burton (@ziegfieldstar) reported from Ilford, England

    @VodafoneUK Well done Vodaphone can’t access my account this morning! Technical issues Am out of contract & due upgrade!! O2 here I come to see what they can offer. Always something

  • fredycruger rizvonov fayoz (@fredycruger) reported from Hounslow, England

    @VodafoneUK Sort out your customer service before talking about 5g. #leavevodafone @VodafoneUK

  • fredycruger rizvonov fayoz (@fredycruger) reported from Hounslow, England

    @VodafoneUK @vuecinemas Can’t retain customers and enticing with cinema ticket won’t improve your customer service! #improveyourcuatomerservice @VodafoneUK

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

  • sandhu_hp Hardeep Sandhu (@sandhu_hp) reported

    @VodafoneUK rubbish service! Tried to move an e-sim to a new phone and I’m without service for last 48 hours. CS says trying to fix it but ‘could be anytime’ today! Every time you’ve made me wait 24 hours to check if something you do works. What rubbish systems do you have?!

  • gemma_oborne Gemma Oborne (@gemma_oborne) reported

    @VodafoneUK accidentally disconnected my phone number 2 days ago. After many long conversations and promises, the order to reconnect still hasn't been processed. Awful customer service, now looking at alternative providers if anyone can recommend?

  • mikewilliams_40 Mick (@mikewilliams_40) reported

    @1878Dunc @VodafoneUK Still no service

  • RussRB Russ (@RussRB) reported

    @VodafoneUK Can't make, receive calls and texts it keeps saying not registered on network, Also no Internet network, using WiFi to send this. It's not just my phone my wife and daughters phone is doing the same, we live in the CH62 4SA and CH62 7AD areas, is there an issue?

  • lizduckett liz andrews (@lizduckett) reported

    @VodafoneUK Over and over again I said I was already on the Vodafone network. I have had no working number for over 24 hours and no sign of getting one for maybe days. How is this acceptable?

  • imcdnzl Dr Ian McDonald. (@imcdnzl) reported

    @TomREdwards @VodafoneUK Shoreditch. At home in Twickenham I get 430 down, but "only" 15 up

  • SDavis_91 Sam Davis (@SDavis_91) reported

    @mikewilliams_40 @VodafoneUK Mine is down in Bromborough too

  • ajhowes70 Dr Andrea Howes - STAY AT HOME! (@ajhowes70) reported

    @VodafoneUK Your network checker says everything is fine but it isn’t! No coverage today at home - @O2 says it is having problems locally. I have no coverage with either

  • plasticstoat Lord Ali Matchett of Sealand 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇷🇺 (@plasticstoat) reported

    @VodafoneUK I've been on your webchat many times and been transferred 3-4 times each time as no one wants to help! Can I return the phone to my local Vodafone store and get a refund processed there?

  • rae7373 Rachel Edwards (@rae7373) reported

    @VodafoneUK is there another problem with Broadband in the NP18 area?