Vodafone

Vodafone Outage Report in Thornton Heath, Greater London, England

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vodafone Outage Chart in Thornton Heath, Greater London, England 02/16/2026 11:55

February 16: Problems at Vodafone

Vodafone is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (%)

    TV (%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent Vodafone outage reports came from the following cities: Southwark, London, Wembley, Hackney, Paddington, City of Westminster, Wandsworth, Croydon, Camden Town, Newham, Fulham, Oxted, Ealing, City of London and Hammersmith.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthwark Internet
United KingdomLondon Total Blackout
United KingdomLondon Phone
United KingdomLondon Phone
United KingdomLondon Internet
United KingdomWembley Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vodafone Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • followcbv Madhan (@followcbv) reported from Poplar, England

    @ThreeUK is down no internet from 10 am for all of UK and it has not let its customers know at all, no information on its website either. @VodafoneUK @EE please help @ThreeUK they are going to go bust soon. @BBCBreaking @Ofcom

  • gemma_thomas7 Gemma Thomas 🇪🇺 (@gemma_thomas7) reported from Camberwell, England

    I have two phones - one on @EE and one on @VodafoneUK - and I can barely get any signal from either at my home in south east London, which is GREAT when I have to do basically all my meetings by phone right now.

  • WatkinsonGary gary watkinson (@WatkinsonGary) reported from Islington, England

    @VodafoneUK You still have not addressed my complaint.

  • TomTheProducer1 Tom Quinn® (@TomTheProducer1) reported from Camberwell, England

    Anyone who’s followed our tedious frustrating saga w @VodafoneUK’s lack of service this week - I reassembled router myself yday (necessity mother of invention) & now working again. Dr Wife can now do her remote #NHS diagnoses. Vodafone have lost a customer at end of all this.

  • ValkyrieEonia Eonia (@ValkyrieEonia) reported from London, England

    @VodafoneUK We went to you everyday for a week. We are just going to cancel this joke of yours, no wonder why you disappeared from France...

  • CMurphyBirchall Cath Murphy Birchall (@CMurphyBirchall) reported from Lambeth, England

    So disappointed @VodafoneUK in a crisis who do you call, clearly not Vodaphone! 2 days in several messages and still no help - shockingly bad service.

  • CMurphyBirchall Cath Murphy Birchall (@CMurphyBirchall) reported from Lambeth, England

    @VodafoneUK I’m dealing with someone called Calum, who clearly doesn’t know how to work under pressure, in a crisis situation you need strong people. Is it possible to talk to someone at Vodaphone, no one is picking up calls, response time via message is unacceptably slow.

  • ValkyrieEonia Eonia (@ValkyrieEonia) reported from London, England

    @VodafoneUK No, just leave my Twitter you cockroach. We are sick of you, worst customer's service and worst company ever. I am pretty sure this can go to court for abusing us, we are nothing to you, yet I know many disappointed people, and yet we went with you, sadly.

  • mshahat_eg Mohamed SHAHAT (@mshahat_eg) reported from Kingston upon Thames, England

    @VodafoneUK Technical challenge since day 1, called several times until I got to the tech 2 team who has made it clear they can’t help!! Invested a couple days worth of investigation to find others r having same. didn’t take ur customer service a minute to process cancellation.

  • oliviaanderso34 Olivia Anderson (@oliviaanderso34) reported from Hammersmith, England

    @VodafoneUK my broadband isn’t working and is crazily slow. I’m in central London. It’s ridiculous! And I can’t get through to anyone to help!

  • sandeept13 Sandeep Sonawane (@sandeept13) reported from Ilford, England

    @VodafoneUK very bad experience while upgrading my plan , struggling last 20 days to correct the plan details still my problem is not solve, issue raise with support team 8 times now. #pathetic #badservice #cheating

  • mizzbusby @mizzbusby (@mizzbusby) reported from Poplar, England

    @VodafoneUK your automated CS is terrible

  • WatkinsonGary gary watkinson (@WatkinsonGary) reported from Islington, England

    @VodafoneUK You are still charging me for a service you are not providing. Despite two complaints you have still not sent me the SIM card. Do I have to write to the Directors of this company, or issue a Claim.

  • berenz Beren (@berenz) reported from City of London, England

    @VodafoneUK I’ve now been without service for 16 days. Every day your team say “rest assured, service will be fixed in 24-48 hours.” Utterly unacceptable. @Ofcom @alexhern @GazTheJourno

  • WatkinsonGary gary watkinson (@WatkinsonGary) reported from Hackney, England

    @VodafoneUK Still have not addressed my complaint.

  • ajmensgrooming Alan Jones (@ajmensgrooming) reported from Tatsfield, England

    How comes you are still charging me for something you cancelled and I have never used @VodafoneUK #poorcustomerservice

  • Vernia Julia Stephenson, the only Leaver in Putney 🇬🇧🥂 (@Vernia) reported from Wandsworth, England

    @bryanlittle01 @VodafoneUK I dread the chopping down thousands of trees as they’ve done in France to improve the signal 😥😰

  • WillPCooper William Cooper (@WillPCooper) reported from London, England

    @VodafoneUK broadband not working se14. Please, I can't survive the lockdown without memes.

  • WatkinsonGary gary watkinson (@WatkinsonGary) reported from Merton, England

    @VodafoneUK Still no reply from you. Getting upset that you are failing to provide the correct level of service.

  • MBahrami10 Maryam Bahrami (@MBahrami10) reported from City of London, England

    Ordered #GigaCube from @VodafoneUK and I had the worst experience ever with a provider.. The delivery was delayed for 2 weeks, then they over charged us significantly, speed was so slow.. Wanted to cancel and they said I have to pay £500.. really DISAPPOINTED in @VodafoneGroup

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

  • Terry_Noble Terry Noble (@Terry_Noble) reported

    @VodafoneUK what's the best way to talk to someone about my service? I have started having issues. I have a dual sim and the other sim (EE) is fine.

  • pongpinged88 pongpinged88 (@pongpinged88) reported

    @VodafoneUK I’m being asked what my number is then ur hanging up wtf

  • Shubham77994333 Shubham mate (@Shubham77994333) reported

    @VodafoneUK I have done recharge on my Vodafone number of 129 Rs.Amount deducted from my account but recharge not done on my number. I call customer care of Vodafone but they say we don't know any thing cause they r not able to see any recharge. Very Bogas services

  • AndrewScottGB Andrew Scott 🍀 (@AndrewScottGB) reported

    Hey @VodafoneUK, I’ve been trying to talk to someone about upgrading all our mobiles but no customer support staff available for last 2 weeks. Can someone contact me to cancel our contract instead please. #Vodafone #CustomerService #ChangingProviders

  • ksal786 KSal (@ksal786) reported

    Vodafone @VodafoneUK is a joke. Upgraded to a new phone and airtime contract only to be charged for the old and new airtime contract. Why would I knowingly want to pay you twice?! Spent two hours on phone to call centre with no resolution….Cc. @MoneyTelegraph

  • Finch_Birdy Little J (@Finch_Birdy) reported

    @VodafoneUK hi can you help please my partners phone was stolen and reported to you as the same, but has since been reclaimed by him. How do we get the phone to work in making calls with new sim provided? He can receive but not make calls.

  • nucl3arnick Nick Patterson (@nucl3arnick) reported

    @VodafoneUK Nothing. Your network is garbage and unreliable (have you read Trustpilot recently @VodafoneUK?). Honestly, wouldn’t even give me a PAC code without termination when I have been without signal for over a week… not the first time either.

  • GW2HFR Jonathan Kelly (@GW2HFR) reported

    @VodafoneUK Broadband down again...

  • ColArmy86 ᴄᴏʟ (@ColArmy86) reported

    @VodafoneUK A 3210! (Joke never owned a Nokia :()

  • EmmaEssex Emma Essex (@EmmaEssex) reported

    @VodafoneUK you make it so difficult for your existing customers. The frustration from having to send in proof of id etc when I've been a customer for 23yrs. I could understand if a new customer, I've never missed a payment. 1st time I was sent the wrong link. Endless hrs wasted!