Vodafone Outage Report in Thornton Heath, Greater London, England
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Full Outage Map
E-mailProblems in the last 24 hours in Thornton Heath, England
The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 12: Problems at Vodafone
Vodafone is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vodafone users through our website.
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Internet (60%)
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Phone (18%)
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Wi-fi (12%)
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Total Blackout (8%)
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E-mail (2%)
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TV (%)
Live Outage Map Near Thornton Heath, Greater London, England
The most recent Vodafone outage reports came from the following cities: City of Westminster, Hackney, London, Wandsworth, Croydon, Camden Town, Newham, Fulham, Paddington, Oxted, Ealing, City of London, Southwark, Hammersmith and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Internet | |
| Hackney |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| Wandsworth |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vodafone Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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Dazzer
(@dazzer2103) reported
from
Merton, England
I’m on hold to customer complaints @VodafoneUK and I am astounded by the rudeness of the agent I have just spoken too. I’m gobsmacked he spoke to me the way he did. If he was my member of staff he would be disciplined and dismissed.
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Jules Lavin
(@juleslavin) reported
from
Islington, England
@VodafoneUK @tclmoveuk appalled to have bought my daughter TCL watch & after two visits and two hours at the Angel store for it not to work. A ‘child safety’ product fundamentally needs to provide the service it advertises. #incompetent #charlatans
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Levison Wood
(@Levisonwood) reported
from
Wandsworth, England
@VodafoneUK some deplorable customer service going on. 2 days and counting waiting for a sim to be activated.
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Levison Wood
(@Levisonwood) reported
from
Wandsworth, England
I don’t normally do this but has to be said that @VodafoneUK Have delivered some of the worst customer service of my entire life the past few days. Contradicting statement, lost SIM cards, no explanations. Spent 2 full days dealing with agents and no resolution.
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Dazzer
(@dazzer2103) reported
from
Merton, England
@VodafoneUK another call to the so called Vodaphone customer services. My third attempt to get them to do their most basic of jobs and sort out my phone and broadband home move. @VodafoneUK are the most rubbish phone company, totally useless.
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Troy Norcross
(@troy_norcross) reported
from
Islington, England
Hey @VodafoneUK / got my new broadband installed. Realistic speed is 7Mbit/sec. Your advertised 70Mbit/sec "sync" speed is irrelevant and is classic mis selling. @ASA_UK as a 15 year Vodafone customer I am truly #Disappointed #NeverVodafoneBroadband #missold
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Lily
(@hovhannisian) reported
from
Bromley, England
@VodafoneUK Online chat is very rude !!! Initially missguided and when I ordered online and found out that I am misguided the representative just disappeared when i asked her to cancel my order! Will stay with @ThreeUK !
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Giorgio Bonfiglio
(@g_bonfiglio) reported
from
Poplar, England
Hey @ThreeUK just to add to your #HumbeBrag campaign about being the best network... I switched to @VodafoneUK after having spent one week in US without internet because an issue or yours. ...that you solved when I left.
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Keyth
(@kdrickards) reported
from
Camberwell, England
@EE Yes but you have increased it TWICE for me then insult us by saying you are introducing free Apple Music etc for NEW customers. I was with @VodafoneUK for many years and wanted to try you out but the network is a mare to be honest. Constantly something.
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Alistair pepper
(@awpepper7) reported
from
Camden Town, England
@VodafoneUK Thanks Ray. I’ve spoken to three of your consultants already who have changed my internet channel, it works for a bit, but then slows down again. It’s very frustrating!
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Levison Wood
(@Levisonwood) reported
from
Wandsworth, England
@mickeywya @VodafoneUK Hardly. I used local providers wherever I went. The signal in Africa is generally better
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J.
(@Lockett57) reported
from
Poplar, England
@VodafoneUK promised my internet would be 100% up and running by midnight. It isn't. No chat operators around to help... good start. How can I get this fixed asap.
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Jeffthebeerbloggingbeagle
(@Jeffthebeerblo1) reported
from
Camden Town, England
Wow what absolutely rubbish customer service from Vodaphone , lied to twice about when Phone would be delivered and told hopefully I will now receive it 12 days after ordering it .Originally told it would be delivered next day !!!!! @VodafoneGroup @VodafoneUK
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Aimee Hughes
(@Aimee_CN_Hughes) reported
from
Hounslow, England
@VodafoneUK terrible service! My Mum’s phone was stolen yesterday, been told three times it has been blocked. Each time we’ve called it and someone has answered so no block. Told new phone was available to pick up in Paddington store, an hour later told there’s none in stock.
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Guy Miscampbell
(@guymiscampbell) reported
from
Camberwell, England
Hi @VodafoneUK - your billing is broken and you've sent (another) threatening call about cutting off my phone while I'm trying to recover from a broken back. Wouldn't be an issue apart from I've called four(!) separate times in the past week to rectify the issue... Please fix!
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Nicky 🏳️🌈 #gameblast19
(@Lampdesu) reported
from
City of London, England
@OllyNewport @TheAlanColeShow @VodafoneUK I got 2 months left of Vodafone before I can drop the useless network for head over to Three, I hope hope they still have that deal on then :)
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Nicky 🏳️🌈 #gameblast19
(@Lampdesu) reported
from
City of London, England
@TheAlanColeShow @OllyNewport @VodafoneUK Ah paying for a phone too! Shit out of luck mate :( always a bum deal getting a phone on contract 😥
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Princess Andrea 💋
(@sweetPrincessm1) reported
from
Camden Town, England
Ain't it great when you have a complaint but you get ignored by the company involved #Vodafone @VodafoneUK I WANT MY PUK NUMBER I'm done with you lot and you ignoring me cause I want to state some issues that's YOUR fault
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Oriel Hutchinson
(@bailiffbabe) reported
from
Islington, England
@bt_uk Vodafone, @VodafoneUK who pay #BT for service 2 my line, have said your ops wd come 2 days ago. No show- now tomorrow #tomorrowspaperstoday
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Ghalib Khan
(@GhalibMK) reported
from
Paddington, England
As usual poor service from @VodafoneUK So poor that a customer service manager told me to make a complaint in writing about Vodafone for not changing my upgrade phone even when I am in the time periodto do so
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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Max Wilkes
(@maxwilkes92) reported
@VodafoneUK what are you doing to my account? You’re supposed to be reverting my plan, refunding flexi fee, and applying compensation for a complaint. But instead my plan is showing 2GB data (instead of 72) and £100 plan cost instead of £31? 🤨
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Jo Matthews
(@apple_pip_85) reported
What is up with @VodafoneUK, trying to long into my account and won’t work .. trying to buy a new iPad with the worst help on the phone poor bloke don’t know what he was doing…think I might give up obviously doesn’t need my money
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Harvey Neve
(@HarveyNeve) reported
The whole @VodafoneUK web experience and app is just awful- you'd think upgrading or re-contracting would just be simple. It's clearly not had any UCD what so ever. So a phone call it will be, as it has been for the last few years and I think a change of provider is on the cards
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Pam Easton
(@duchess84) reported
@VodafoneUK @CityFibre time to leave I think. Terrible customer service to a loyal customer
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Lee bob
(@herr_dreyer) reported
@VodafoneUK had my existing service cutoff at midnight and now waited 18 hours for an what should just be a config change onto a faster package. No help from the broadband team, and no internet. very poor
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Sarah Spain
(@sajspain) reported
@VodafoneUK I added data almost 3 hours ago and it has not appeared on the account yet. Your app is down. Where can I check
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Tara lees
(@Taradking71) reported
@VodafoneUK I have been on hold on the telephone for 1 hr, been waiting to be contacted on line since 7pm and is the server down now you? trying to upgrade 2 phones but struggling to get my nhs discount codes, never had this issue before, any advice before I give up and move
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Jagir *****
(@jagir_jaggi) reported
@VodafoneUK is the network down??
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✨Jean✨
(@JeanBarber) reported
@VodafoneUK the sim in my phone has stopped working - can you help please
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Agim
(@AgimLdn) reported
@VodafoneUK the website is really slow when logging to check my account…not sure you keep upgrading it and it only gets slower.