Vodafone outages and service status in Thornton Heath, England
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Full Outage Map
- Vodafone generated 0 outage signals in the last 24 hours around Thornton Heath, including 0 direct reports.
Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.
Problems in the last 24 hours in Thornton Heath, England
The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Thornton Heath, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 3: Problems at Vodafone
Vodafone is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Thornton Heath, England
The most recent Vodafone outage reports came from the following cities: Wandsworth, and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Wandsworth
|
Internet | 2 months ago |
|
Southwark
|
Internet | 2 months ago |
|
Wandsworth
|
Phone | 2 months ago |
|
Croydon
|
Total Blackout | 3 months ago |
|
City of Westminster
|
Internet | 3 months ago |
|
City of Westminster
|
Internet | 3 months ago |
Community Discussion
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Vodafone Issues Reports Near Thornton Heath, England
Latest outage, problems and issue reports in Thornton Heath and nearby locations:
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J (@slinkywinky) reported from Wandsworth, England@mattpprice22 @VodafoneUK That’s great! Mine is still down unfortunately.
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julia wickes (@wickes40) reported from Bromley, England@VodafoneUK Not working id like to speak 2 a manager
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Tatiana Dobreva (@Tatiana11Dobrev) reported from Wandsworth, England@VodafoneUK why are we paying and no one is bothered to give us any explanation about the lack of any service? How hard is to say haw long is going to take for @VodafoneUK to fix their issue??? How are we supposed to work with no network and Internet connection???
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Ange Gilly (@angegillis) reported from Lambeth, England@VodafoneUK I’m being bombarded by spam/robot calls every day from different 7785 numbers. I’ve had 7 already today. Besides blocking these individually, is there anything Vodafone can do to help with this?
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Michelle Hastie-Wild (@hastiepops) reported from Worcester Park, England@VodafoneUK seriously.. get this sorted. I have work to do today and this is ****.
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John 😷✊ (@JohnWildy71) reported from Croydon, England@RuthRic24606372 @VodafoneUK @ch4rricH Took a year of endless phonecalls to finally get them to stop taking money out of my account, I ended up telling them to keep the £150 they took. Worst phone company to leave I'm afraid.
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Ken (@kentdlsantos) reported from Camberwell, England@VodafoneUK will you be able to really fix the issue at se5 8dj? i can’t even make a decent phone call. this is really frustrating.
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Aimee lou (@Aimeelo02455188) reported from Wandsworth, England@VodafoneUK your mobile phone network is down, how long is this likely to last
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Lawrance S (@law_Salter) reported from Bromley, England@VodafoneUK what js wrong with your internet tonight?? I am sick to death of your poor service quility in the BR5 post code area.
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Quentin (@quentinnield) reported from Lambeth, EnglandHi @vodafoneuk is there an issue with no 4g in Clapham? Can only get EDGE or 3g
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Chris 🏳️🌈 (@strutcakes) reported from Lambeth, England@VodafoneUK Hi. I’m an existing customer who is now out of contract. I’ve signed a new contract with you but via a 3rd party website (sooooo much cheaper!!). I’m assuming when the new phone arrives tomorrow you can transfer my existing number onto my new phone / SIM?
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James Willmoth (@willmothj) reported from Worcester Park, England@VodafoneUK new hub you have sent me does not power on …. It’s a bank holiday weekend and I’m going to have no internet and unable to work !!!!! Useless Cancel it now as I’ll go elsewhere
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🇺🇦 Tommy Gilchrist 🏳️🌈 (@tommygilchrist) reported from Lambeth, EnglandIt is *impossible* to speak to an @EE Team Leader or Manager; I’ve been trying for days to resolve an issue, had callbacks promised that never materialise. Sick to the back teeth. On hold now to get my PAC code to return to @VodafoneUK.
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Luiz Ottino (@lhom) reported from Camberwell, England@VodafoneUK No problem with that. And sorry for that. But my problem is: I’m with a simcard for more then 2months without work and trying to solve that for more then 48h and until now i don’t have my line work.
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A. Marie (@Ambii_Bambieee) reported from Lambeth, England@VodafoneUK how can i get a manager from your head office to contact me asap i need to make complaint that needs to be delt with asap before i seek legal advise
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Helen Cook (@HCook13) reported from Lambeth, EnglandHi @VodafoneUK I'm getting rather frustrated with your customer service. My broadband is not working, spent an hour on instant chat last night, called to follow up just now but no help. Please can you fix it or at least give me an update on when it might be fixed? Thanks
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The Rural Juror🌹🌈 (@stevielockyer) reported from Worcester Park, EnglandNo @VodafoneUK network in my house . As I walk up street it returns. Site says my area RH16 ok but 2 days now and I’m pissed right off. Sort it out
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Mark (@coxm62) reported from Blackheath, EnglandWho has the shittier app @VodafoneUK or @VirginMoney? Both 90% of the time never work you can only vote for one
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Luiz Ottino (@lhom) reported from Camberwell, England@VodafoneUK As I mentioned i lost more then 4h of my life this week talking with Vodafone advisers. Nobody solved the problem.
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✌🏻Moofie✌🏻 (@MusicMoofie) reported from Bromley, England@EE could you please answer my question. If I move to your network in November, will you restrict me from using my data to stream out radio? As I do online radio shows and would like to broadcast live. @VodafoneUK have restricted me
Vodafone Issues Reports
Latest outage, problems and issue reports in social media:
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mṽsh (@shikariunite) reported@Mobilescouk I'm stuck in limbo over here, after moving from @EE to @VodafoneUK . My switch date was yesterday and my SIM wasn't delivered. So I've got no service, can't call or message anyone. What can I do?
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Alan Handyman (@AlanHandyman4u) reportedVodafone cease order stuck in Openreach CSS (DI7007595). Plusnet confirmed it’s Vodafone’s, BT’s order failed (CON‑0004). I’ve been unable to switch for months and Vodafone won’t escalate to Openreach SMC. @VodafoneUK @Ofcom can you help?
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Hal Apeno (@chilliholic) reported@Iromg @VodafoneUK Well done Mike. As well as cancelling support to my fave charity The Salvation army for the same reason I also no longer donate to the RNLI for obvious reasons. I live on the S. Coast but I discovered that all funds collected are returned to the centre for re-distribution.
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CJ (@CJ8316758312135) reported@DanielS0N95 @Iromg @VodafoneUK Another stupid prick, your kind is the problem in the country. Get educated and then you will be able to vote Reform...
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Vodafone Group (@VodafoneGroup) reported@priyeshpatil Hi Priyesh, we're sorry to hear this. You've reached out to our corporate account, unfortunately we're unable to handle customer enquiries like this here. If you are based in the UK, please reach out to @VodafoneUK on Facebook or Instagram, who will be happy to help.
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Lucy Slater (@lucindaslater83) reported@VodafoneUK 30 yr customer.. no more. I refuse to support a company that support ILLEGAL immigrants, criminals entering this country, attacking men, women and children and enabling them to do so with free phones/sims, same phones they've been filming their rapes on. #traitors
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Mike Wood (@mikewooduk) reported@VodafoneUK @ThreeUK So 3 customer popped into Vodafone as your store closure notes you can find 3 at Vodafone. Unable to upgrade, cancel or discuss accounts. Confirmed with several stores. This is definitely a breach not everyone wants to speak to cust service on the phone...
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Migrant Tracker UK (@MigrantTrackUK) reported@ZiaYusufUK If you're a customer of @VodafoneUK, you know what to do.
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Or Sassur (@Orsassur2) reported@VodafoneUK, I am publicly raising a serious complaint about the appalling treatment I received at one of your stores in London. I entered your store for one simple and perfectly legitimate purpose: to purchase a Vodafone SIM card. I was not asking for a favour, demanding special treatment, or attempting to obtain anything extraordinary. I was a prospective customer who walked into a Vodafone shop expecting the most basic standards of courtesy, professionalism and respect. What I encountered was the complete opposite. Instead of being treated as a customer, I was made to feel as though I had walked into a high-security government facility and was somehow an enemy of the Crown. The attitude of some members of staff was astonishingly arrogant, hostile and unnecessarily confrontational. Their behaviour created an atmosphere in which a simple commercial transaction became an unpleasant confrontation. What makes this even more disturbing is the apparent attitude towards customers who dare to question or challenge poor service. Rather than calmly explaining the situation and attempting to resolve the matter, the interaction became increasingly hostile. I was confronted with behaviour that I perceived as intimidating, including what I understood as threats when the staff did not want to deal with my request. Let us be absolutely clear: customers are not supposed to be intimidated into silence because an employee does not want to provide assistance. A Vodafone employee is not a police officer, immigration official, security agent or member of the Secret Service. A shop is a commercial environment. Customers have the right to ask questions, request assistance and expect reasonable explanations without being treated as suspects. The irony is almost unbelievable. Vodafone is a telecommunications company whose entire business depends upon people choosing to communicate with you. Yet my experience was one in which communication, courtesy and basic customer service appeared to have been abandoned at the very moment they were most necessary. I have travelled to London and deliberately chose Vodafone as a major and internationally recognised telecommunications brand. I expected British standards of professionalism. Instead, I encountered an experience that was embarrassing—not for me, but for the company whose name was displayed above the door. A major telecommunications company should understand that its reputation is not built only through advertising campaigns, impressive websites and corporate slogans. Reputation is built in the shop, face-to-face, when an ordinary customer walks through the door. That is precisely where Vodafone failed me. I therefore expect Vodafone UK to investigate this incident properly, identify the employees involved, review any available CCTV and internal records, and determine whether the conduct I experienced complies with Vodafone's customer-service standards and employee policies. I am not asking for preferential treatment. I am asking for accountability. If Vodafone believes that treating prospective customers with arrogance, hostility and intimidation is acceptable, then Vodafone should say so publicly. If it does not, then it should demonstrate that through action rather than another generic corporate apology. @VodafoneUK, your logo may be recognised around the world, but no brand is bigger than the people who represent it. When those representatives treat customers with contempt, they damage the brand far more effectively than any competitor ever could. I went into a Vodafone store in London intending to become a customer. I walked out wondering why anyone would willingly choose to be one. That should concern you far more than this complaint.
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Hywel Evans (@hywelsuchevans) reportedJust had an interesting call from @VodafoneUK Technical Support team who did not know what an Ethernet Cable was. Vodafone you gone down hill seriuously. Who are these clowns you are employing?