Vodafone

Vodafone Outage Report in Thornton Heath, Greater London, England

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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vodafone Outage Chart in Thornton Heath, Greater London, England 12/08/2025 09:05

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Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Phone (14%)

    Phone (14%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent Vodafone outage reports came from the following cities: London, Hammersmith, Croydon, Tower Hamlets, Sevenoaks, City of Westminster, Hampstead, Camden Town, Wandsworth, Fulham, Paddington, City of London, Hackney, Hounslow and Newham.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomCroydon Phone
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vodafone Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • markaizatt MARK A IZATT (@markaizatt) reported from Hounslow, England

    Nothing says welcome home like @VodafoneUK serving up 3G when you’ve been on blazing services in Finland and Estonia. What is the problem Vodafone ?

  • Naineschristian Nainesh (@Naineschristian) reported from Stratford, England

    Worst service by vodafone uk. Please avoid vodafone .it is a terrible and ******* Cheater @VodafoneUK

  • walshswalls mick (@walshswalls) reported from Poplar, England

    @VodafoneUK Thanks Charlotte but why couldn’t Vodafone give an existing customer the same deal as new customers , I’m happy with the Vodafone service

  • jonathonfp Jonny Pugsley (@jonathonfp) reported from Camden Town, England

    @VodafoneUK I’m having a terrible time with @O2 right now. Mobile data where I live is so unreliable… I’m thinking of moving to you guys, but would love to try your network out first. Is this a possibility…?

  • jasonmackenzie Jason MacKenzie (@jasonmackenzie) reported from Merton, England

    16 minutes on hold to @O2 - then the call got dropped. I think I’m going back to @VodafoneUK … all I want is average to good customer service.

  • lhom Luiz Ottino (@lhom) reported from Camberwell, England

    @VodafoneUK No problem with that. And sorry for that. But my problem is: I’m with a simcard for more then 2months without work and trying to solve that for more then 48h and until now i don’t have my line work.

  • wickes40 julia wickes (@wickes40) reported from Bromley, England

    @VodafoneUK Not working id like to speak 2 a manager

  • stevie_nicholls Nic Steveholls 🍍 (@stevie_nicholls) reported from Camden Town, England

    @VodafoneUK We are currently paying for a service that is not fit for purpose. The only reason I have broadband is for Xbox & my laptop. Currently I'm only getting use of my laptop as I can't use my Xbox most of the time. Will you allow me to leave my contract? Reduce my fee?

  • Alex_Jan_London Alexander Jan (@Alex_Jan_London) reported from Camden Town, England

    @VodafoneUK Thank you. If they could prioritise this, that would be hugely appreciated. This is a particularly bad defect causing much disturbance.

  • lhom Luiz Ottino (@lhom) reported from Camberwell, England

    @VodafoneUK As I mentioned i lost more then 4h of my life this week talking with Vodafone advisers. Nobody solved the problem.

  • LeanderLouD Leander (@LeanderLouD) reported from Bexleyheath, England

    @VodafoneUK < of order, she has no linkline connection. If she now has a fall she can’t call for help. Apparently they don’t have emergency appointment in these circumstances. Very disappointed in the service

  • richardcoventry Richard Coventry (@richardcoventry) reported from Hounslow, England

    @DrRixson @VodafoneUK This was on the mobile. Some problem with a mast, despite it not saying so I Voda's website. They told me to check the internet for updates - go figure!

  • NotThatShaz 𝚂h𝚊z (@NotThatShaz) reported from Godstone, England

    @paulifd @VodafoneUK Yeah, 4G in places still isn't covered. I've not used my 'new' phone yet so never got to test out if 5G was available but they were trying to sell the higher unlimited package that had "faster" internet & ****. Wasn't worth the risk though. I'd have been paying extra for nothing.

  • DomLee1987 DomLee1987 (@DomLee1987) reported from London, England

    @VodafoneUK Hello, my wife has contacted you about her contract and upgrading. The phone call took 2 1/2 hours to connect before being told that they couldn't do anything and to seek advice online. It is subpar customer service and I want to know how it'll be remedied

  • buckyboy73 LB 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@buckyboy73) reported from Bexleyheath, England

    @VodafoneUK utterly useless customer service AGAIN and AGAIN

  • lhom Luiz Ottino (@lhom) reported from Camberwell, England

    @VodafoneUK I already lost 4h of my week this week trying to solve that (2h inside of Liverpool Street store and 2h on phone) and nobody can make my line work! Could you please help me with that?

  • jasonmackenzie Jason MacKenzie (@jasonmackenzie) reported from Merton, England

    @O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.

  • tommygilchrist 🇺🇦 Tommy Gilchrist 🏳️‍🌈 (@tommygilchrist) reported from Lambeth, England

    It is *impossible* to speak to an @EE Team Leader or Manager; I’ve been trying for days to resolve an issue, had callbacks promised that never materialise. Sick to the back teeth. On hold now to get my PAC code to return to @VodafoneUK.

  • Phonemast 📶PhoneMast (@Phonemast) reported from Crayford, England

    @blitzerray @VodafoneUK That's terrible. Scotland has plenty of @Vodafoneuk customers!! I was in their shop in Perth it was busy!!!!

  • RidwanAAdedapo Ridwan Aremu Adedapo (@RidwanAAdedapo) reported from Brentford, England

    @VodafoneUK With your Fibre broadband, I am not getting value for my money and I’m not pleased! Fix up

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

  • Phizz30 Lewis (@Phizz30) reported

    Update.. @VodafoneUK is still down and I’m sitting here thinking about packing that new Mbappe with a massive smile on my face

  • ant_hkuk Anthony (@ant_hkuk) reported

    @SamuelB61672340 @JGeeCS @VodafoneUK Does this happen often? I've only been on Vodafone broadband for a couple of months and this is the first outage for me.

  • BoynsJayne Jayne (@BoynsJayne) reported

    @VodafoneUK broadband down since 1pm. No updates. Dreadful service. How much longer?

  • metanome PaulCR (@metanome) reported

    @VodafoneUK How about something catchy like - Come and fix the broadband outage in Suffolk where it's been down for over 6 hours and we're not mentioning it and hoping it will all just go away Elf?

  • AshleyCB97 Ashley Brame (@AshleyCB97) reported

    @VodafoneUK How about you address the massive internet outage you are having instead of posting irrelevant garbage

  • ant_hkuk Anthony (@ant_hkuk) reported

    @SamuelB61672340 @JGeeCS @VodafoneUK I never had this with talktalk for years and they were the cheapest.

  • andrewmcsweeney Andrew (@andrewmcsweeney) reported

    @VodafoneUK please can you reply to my DMs? You are starting to charge me for a service that won’t be activated until end of Jan.

  • stegarratt Steve Garratt (@stegarratt) reported

    Unbelievable experience with @VodafoneUK right now. Broadband down for over a week. Not going to be fixed till January. Their solution appears to be that I buy a MiFi and hope the compensation covers the cost. I'm not sure as their CS cut me off. 3 hours wasted today #fml

  • iaindownie iaindownie (@iaindownie) reported

    @VodafoneUK The saga continues. Platitudes from @VodafoneUK arrive, but then radio silence resumes. No landline due to forced transition to VoIP, so our vulnerable parents (87 & 89) who rely on landline can't get calls from hospital or friends. Terrible service...

  • stellaheartt_ Stella Heartt (@stellaheartt_) reported

    would be nice if @VodafoneUK kept their paying customers updated on their internet outage. it’s been out all day long and i’ve been having to use my phone data. thanks @EE & i’ll probably have to move to you for broadband as well.