Vodafone

Vodafone Outage Report in Thornton Heath, Greater London, England

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Vodafone offers mobile phone, mobile internet, SMS and voicemail to consumers and businesses.

Problems in the last 24 hours in Thornton Heath, England

The chart below shows the number of Vodafone reports we have received in the last 24 hours from users in Thornton Heath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vodafone Outage Chart in Thornton Heath, Greater London, England 12/12/2025 11:40

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Most Reported Problems

The following are the most recent problems reported by Vodafone users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Phone (15%)

    Phone (15%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (2%)

    E-mail (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Thornton Heath, Greater London, England

The most recent Vodafone outage reports came from the following cities: London, Croydon, Hackney, Poplar, City of London, Kensington, Hammersmith, Tower Hamlets, Sevenoaks, City of Westminster, Hampstead, Camden Town, Wandsworth, Fulham and Paddington.

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City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomCroydon Total Blackout
United KingdomHackney Internet
United KingdomHackney Phone
United KingdomLondon Internet

Community Discussion

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Vodafone Issues Reports Near Thornton Heath, England

Latest outage, problems and issue reports in Thornton Heath and nearby locations:

  • gakhan Gohar Khan (@gakhan) reported from City of London, England

    @VodafoneUK your customer service and retention is going bad to worse. Leaving you soon to find a provider that cares about what customer wants.

  • jenkothegreat Jack J (@jenkothegreat) reported from Wandsworth, England

    @VodafoneUK Despite promises nothing at all has been done since I raised my query. It is really terrible and the worst customer experience I have ever had. It is really shameful that so much money is spent on advertising but you can’t look after our customers. @VodafoneCust

  • life_of_nads Life of Nads (@life_of_nads) reported from City of London, England

    @Evertonzck @ThreeUK @Apple @EE @TheO2 @VodafoneUK Waited 2 hours to speak to customer relations at Three. Finally someone explained to me that it’s basically because Apple hasn’t delivered the phones to anyone and they’re waiting for a new batch...

  • JackWFarrell Jack Farrell (@JackWFarrell) reported from Camberwell, England

    Hey @VodafoneUK purchased two new phones on pay monthly plans TWO days ago and the SIM cards still haven’t been activated. Just moved to the UK, you have no online contact service and I’m still without a phone

  • CarmenW16954852 Carmen Williams (@CarmenW16954852) reported from Hammersmith, England

    @VodafoneUK After nearly 10 years and thousands of money and stress spent by being a customer of this company. I decided to leave. And one moment of weakness decision I returned 3 months ago. And I can tell you Hans on heart that I wish I haven’t. Because it’s a completely awful

  • GhalibMK Ghalib Khan (@GhalibMK) reported from Paddington, England

    As usually, the fuckery from @VodafoneUK has no end Promised a refund for roaming charges as the service in India was shit, but now won't stand by their promise Seriously need to move my loyalty somewhere else

  • RishiMadlani Rishi Madlani (@RishiMadlani) reported from Camden Town, England

    They did actually cancel it after 2.5hrs... & 2 attempts to sell me other Vodafone products I didn’t want or need - really poor customer service - your telephony team were amazingly, worse Counting the days until the end of @vodafoneUk contract & telling anyone who will listen!

  • _EmsMarie 🦄 (@_EmsMarie) reported from London, England

    @VodafoneUK I know that. The issue is that I’m not using my phone any differently to how I normally would and the data is just constantly dropping. I used to have at least 3-4gb left toward the end of the month and now I’m lucky if my 16gb lasts at all.

  • mattfishr66 Matt Fisher (@mattfishr66) reported from Merton, England

    @VodafoneUK well I can’t say how disappointed and disgusted I am with your customer care. Basically called me a liar. I urge all my nhs colleagues to get away from them

  • JamieWillshaw Jamie Lindley (@JamieWillshaw) reported from Bromley, England

    @Tepps19 @VodafoneUK Never had issues with @EE and I left Vodafone to them 5 years ago, never looked back!

  • maddiefallsover Maddie (@maddiefallsover) reported from Hammersmith, England

    Would like to thank @VodafoneUK customer service for being a bloody lovely group of people.

  • EronZekaj Eron Zekaj (@EronZekaj) reported from Brentford, England

    @VodafoneUK unbelievably difficult customer service. I have been with you for years, and recently signed up for your broadband. I recently saw your bb offer for existing customers at £21. I asked to be put on this offer and am being forced to cancel my current contract #confused

  • RobG_UK Robert Green (@RobG_UK) reported from Lambeth, England

    @VodafoneUK Worst customer care ever! Made a dozen or so calls and Vodafone has completely screwed up 2 orders. Appalling service! Time to switch I think. #vodafone #badcustomercare #poorcustomerservice

  • ninac_x N I N A (@ninac_x) reported from Crayford, England

    @crofty52 @VodafoneUK @O2 O2 are just as shit! EE is where it’s at

  • CarmenW16954852 Carmen Williams (@CarmenW16954852) reported from Hammersmith, England

    @VodafoneUK experience that I totally regret. They haven’t changed or improve at all. In fact they’re getting worse. With incomplete unfriendly lying staff. That’s there just to lie and deceive you as a customer.

  • RishiMadlani Rishi Madlani (@RishiMadlani) reported from Camden Town, England

    You can help by letting me leave my two remaining contracts with you early... I really don’t want to have to deal with @Vodafoneuk ever again after such terrible service 😡

  • life_of_nads Life of Nads (@life_of_nads) reported from Islington, England

    @Evertonzck @ThreeUK @Apple @EE @TheO2 @VodafoneUK Damn! Can’t believe they don’t even have any in stock anywhere... such a mess 😭

  • MrJayArsenal Jay (@MrJayArsenal) reported from City of London, England

    @VodafoneUK I have DM'd you regarding my poor service. Please could you get back to me. Thanks

  • RishiMadlani Rishi Madlani (@RishiMadlani) reported from City of London, England

    Have had the most horrific customer experiences in my life with @vodafoneuk @vodafonegroup what should have been a simple task of cancelling an unused contract (5th attempt) - the chat operative took nearly two hours trying to sell other products & call operator just hung up! 😡

  • wibblewobble70 WildmanFett (@wibblewobble70) reported from Hackney, England

    @jamieswb @vodafone @VodafoneUK Same thing happened to me. Vodafone Didn’t cancel extra data...removed app access so I didn’t see till a £150 bill arrived via debt collectors 😡

Vodafone Issues Reports

Latest outage, problems and issue reports in social media:

  • Superdazzio Black Dog (@Superdazzio) reported

    @VodafoneUK it seems weird that Uswitch have cheaper and better deals then what you can offer. But they use your site and network how strange. Not paying 1gig of data for £8 please look at this.

  • 678Hank Hank Rearden 678 (@678Hank) reported

    Hey @vodafoneUK when will you be restoring phone service in Basingstoke? I would call the helpline, but, y'know 🙄

  • mikeh_gg Michael Hoy (@mikeh_gg) reported

    @VodafoneUK @neilio_uk @VodafoneUK can you please direct me to where I can claim £15 back from my bill (the price of the WiFi pass) or alternatively can you please direct me to how I can cancel my contract. I assume since you have broken your contract there will be no fee for me exiting.

  • patriksxx P (@patriksxx) reported

    @VodafoneUK I’ve been trying to get through for the past 3 days at different times. What is the usual wait time if I’ve now waited 50mins and it’s “longer than usual”? I need to speak to someone about cancelling my contract and live chat said they can’t help with my issue and told me call191

  • Delhi_Junta Wah Delhi (@Delhi_Junta) reported

    @VodafoneUK Dear @VodafoneUK I had requested for a new broadband Account Number: 7062715254 Order Number: WEB-0001000014000464 , the install team asking BT 's help for the last mile connectivity. but i do not know what needs to be done. please help i have already waited for 10 days

  • RyanRei88483582 Ryan Reid 🏳️‍🌈🏳️‍🌈 (@RyanRei88483582) reported

    Edit: noticed the screenshot had my bank details on it, @VodafoneUK Hi I need some help, I’m trying to pay for my bill but the app is saying I have paid for it already when I haven’t, my bank app says I was charged but then the money was returned

  • planetf1 Nigel Jones (@planetf1) reported

    @VodafoneUK Ok so I sent *my* postcode - but postcode with signal error in original tweet. Also when I sent DM I got into auto-bot hell which isn't helpful. (Other areas of hove inc. home & local area really bad too with occasional good spots. Band 20 overload am guessing)

  • LeonWill84 Leon Williams (@LeonWill84) reported

    @VodafoneUK what’s going on with your network? Calls won’t ring out and then random phone numbers ringing me to say I have had a missed call from you??????

  • kcovophoto Kristen Covo (@kcovophoto) reported

    @vodafoneuk why do you always call me when im abroad for a mundane catch up call? Must you ALWAYS interrupt my holiday???

  • TMGB Dr. Dan Warren (@TMGB) reported

    @VodafoneUK can you help me get WiFi Calling working on a Note 20 Ultra please. Was enabled on my S10+ so my subscription has it, but not even a menu option on my new phone.