3 (Three) Outage in Bexleyheath, Greater London, England

@SkyUK Internet down in SE22 for 4 hours. Your site says there is an issue locally? Any update?? @ThreeUK 4g and 5g constantly dropping out in the area too??

Thought @ThreeUK were bad but @o2 may have to be even worse...

@ThreeUKSupport To do a manufacturing reboot. We did this twice. We tried with a different sim card and still have the same issue

My mum received a phone upgrade with Three last month. She now has a Samsung A51. From day 1 her phone always cuts off during phone calls. We asked three for a replacement and was told no! Why give my mum a defective phone and not help replace it !?!? @ThreeUK @SamsungHelpUK

@three_broadband @ThreeUK Is it fair to say that once it does, I’ll get exactly the same speeds as I get today? I’m just so confused by this approach, why not just keep things as they are? Totally perplexing from a customer perspective.

@three_broadband Are you guys shutting down? I’ve been told my Broadband will cease in October and to move over to @ThreeUK. Will I get the same 5G speeds?

Congratulations to @ThreeUK @ThreeUKSupport! @ScottishPower has achieved the impossible and knocked you off the no1 spot as the worst, most inept company I have had the misfortune to encounter in my 46 years of being alive!#scottishpower #terriblecompanies #badbusinesses

@LynnyWhitehead @ThreeUK @ThreeUKSupport Well, it seems they don't even feel the need to reply, or to answer my messages on their support portal, or to answer the phone to me. So, almost certainly time to switch!

@ThreeUK I can't get into my online account, can't reset the password because your servers don't work and can't contact anyone to sort this issue, I say **** ALL THIS COVID 19 SOCIAL DISTANCING AND GET WORKERS BACK INTO THIER OFFICES

@ThreeUK Worse Network out there! Your customer service is a joke. Since I’ve joined had nothing but problems slow internet, poor coverage and when I’ve tried to get in contact with a manger just passed about and being fobbed off with poor excuses.

@ThreeUKSupport I accepted the credit but no idea if that closed the complaint or not

@ThreeUKSupport Yes I believe so. Ref 29475125. They offered 50% off early upgrade but I declined. And they applied a £35 credit to my account, which is better than nothing but doesn’t make up for 2 years of intermittent service

@ThreeUKSupport Hi Chris, I spoke to Sana on live chat who has checked all this for me and noted congestion at E10 7NE with improvements being made by 4/10. However I’ve gone almost 2 years with this issue and am not willing to pay any more money

Definitely changing from @ThreeUK when my contract ends. My 4G barely ever works on my bus to work despite having full signal. I complain to them and they’re like “oh you could upgrade early and maybe that will give you better service” like ???

@ThreeUKSupport It's been this bad since I joined 2+ years ago, had many talks with your team. You usually say it's congestion or a mast is being fixed (excuses/lies). I'd leave but I can't find an alternative. It's just poor service that a London postcode is not able to get a steady 4G signal

@ThreeUK @Three_Is_Broken your London coverage is shocking, how many times do we have to complain? I’m not replacing my SIM card and I’m not getting another new phone!! Just bloody fix it 🤬

@ThreeUK why I have yet again got no data arrived despite it clearly stating 4g your service is getting worse and worse. Will I be getting compensated for the disruption

@ThreeUKSupport My phone signal/handset appears to be very poor wherever I go. People cannot seem to hear me at all. Please help. Thanks

@ThreeUKSupport @ThreeUK I’ve had no 3G / 4g all day, what’s the issue?

@ThreeUK the mobile internet at Stratford bus station is shocking shows 4g available but u can’t get any internet at all #poor

@ThreeUKSupport my mobile data is not working since yesterday. Help me our !!

@ThreeUKSupport Yes. All of us are facing the same issues. The signal is intermittent and we are unable to make/ receive calls.

@ThreeUKSupport I tried switching to 3g tonight as I had 0.16mbps on 4g. I don't know how but it was even worse on 3g. This service is no service at all. Why when it used to be on is it now so bad. I will be in the webcam tomorrow yet again

@ThreeUK hi there. I have unlimited mins on my contract but have been charged an extra £28 this month just for using my calls. Please help. Not a happy customer.

@ThreeUK @ThreeUKSupport When will you have support for eSIM for iPhone, iPad and Apple Watch ?

@ThreeUK @ThreeUKSupport Had poor speed,was told by 3 that indoor 4g was poor in my area but outdoor was excellent.Bought an outside antenna,put my speed up from 0.3 to 40mbps.This lasted 1 day then fell to 20mbps.This lasted 2 days then dropped to 10mbps.This lasted a day. Now my speed is 4.4mbps. Why?!

@ThreeUKSupport It's shocking that it took more than 3hrs to get your attention. Terrible customer service.

@ThreeUKSupport I'm sure you can check that (bills) from your records if you're keen about this. I'm told "SIM problem". No network till next week when a new SIM is expected.

You can message me for my number, access the history over the past week - and send it on to your highest people. I’m exhausted of being the one trying to fix your networks failures. When you can’t tell me where my phone is, thats a problem. @ThreeUKSupport @ThreeUK

Attempted to upgrade. Experience so far with @ThreeUKSupport @ThreeUK [a thread]: Loyal customer for 4 years. Over-charged for bad upgrades by advisors. Found a better deal myself and when called out, I was given it.