BT (British Telecom) Outage in Witton Gilbert, County Durham, England

@BTCare we're having loads of problems with our broadband the connection is atrocious we've just paid to rent a film and now it won't play it is through BT is there anything can be done please, plus I need to make sure we are not charged.

Anyone else’s @btsport crashing all the time on bt sport 1 or is mine just bad! 😂😂pointless having it when that’s the main channel 😂😂😂

@bt_uk As ive said i will never have anything to do with bt again

@bt_uk I will never use bt again.. i have just recieved a email saying 40% of the faults happen in the home and i will be charged £85 call out if this is the case.

@bt_uk My broadband has been off for over a week now.. ive spoke to 4 advisor's and had 3 engineer's out. One of the engineer's lied and said i wasnt in when i spoke to him at the gate. Very poor service!!!!

@bt_uk Hi, I have just had an experience with your customer service, with which I still don’t have an answer, if I can get your fttp services. My new post is DH4 4ZL. Your web site says that your fttp service is available. If someone can help and views this post. Please do

A new development on the BT issue. Had a call following my Tweet from a person @bt_uk apologising for yesterday. Early termination fee waived, apology accepted and relationship restored. Both agreed that this wasn’t the way it should happen but impressed with the resolution.

10+ years (probably more) of being a loyal @bt_uk @BTGroup customer and they couldn’t waive the early termination fee liable because my new move means I can’t transfer the contract to my temporary property. I will never use them again.

Oh dear @bt_uk… Offered a new contract twice, but my acceptance has been ignored then was supposed to be transferred on a call today but the transfers are broken so was given a direct number…. for the wrong department, who are now panicking because they’re getting random calls

Can someone from @btsport find that annoying kid in the @afcbournemouth stand and tell him to shit the f**k up.

@bt_uk Hi, no, it’s not a new build. Engineer visited before Christmas and was able to activate broadband but not phone service due to a fault in the junction box. Order number is VOL013-439847322595

Rochdale’s 40yr old forward more effective than #Nufc 40million pound one. He is awful. No heart, no touch, no industry just dreadful. Well done #rochdale a deserved payday. They should have won it. They still might! #facup #btsport

@bt_uk Dropping out, multiple times a day . It started on 1st Jan after 14 days of stability from previous fix.

@bt_uk I have no idea, I just want someone to access the fault that was closed - and reassess, it’s recurred after 14 days of stability I’ve probably been moved back into your faulty network card or suchlike

@bt_uk Oh Christmas tree, oh Christmas tree Please fix my broadband just for me I've waited now for many days (17 and counting) Many promises fade in the haze Oh Christmas tree oh Christmas tree Please make my broadband work for me

@bt_uk False alarm, it was a nice neighbour dropping off a Christmas card - I saw an Openreach van down the road and assumed that you had actually done something!!

@bt_uk No broadband (now 15 days late), no reasons given why not, no sense of urgency to actually get it sorted. I'm running out of superlatives to describe your dreadful customer service and general incompetence.

@bt_uk And people on Twitter may be looking for a new broadband connection and should be aware of the level of service from BT

@bt_uk As I have tried to explain, an update on a possible new start date 10 days after the promised start date really isn't the level of service I expect from BT.

@bt_uk Extremely dissatisfied. I've just moved, trying to get landline and broadband at my new house - promised for Monday 2nd, got landline on Friday 6th but still no broadband. Lots of excuses, might possibly be sorted on Thursday 12th. Very poor service.

@btsport Damn.. Need to stop following you guys... Can't even see a video tweet with licensing issues... Rather just follow someone else.

@dorsetpolice @DorsetCouncilUK I suppose for public service it makes sense. Maybe @bt_uk can look at a one off 15 pence charge for all businesses.

@bt_uk Hi Tasha, we've had 100s of people report this issue. I'm on BT Broadband and it's fine, also fine for the majority of our customers, but the incorrect scam warning is having an impact on our sales.

Yikes. Cutting out his celebration during the highlights. Always been bad vibes @btsport

@Sturn_91 @btsport Worst time for admins and content. Terrible wankfest. Be original, ever.

@btsport This video is not available in your location **** you

Another STAGED GOAL by @BlackYellow Defenders all clustered around the box Near to the player with the ball Space out wide Not closing down TWO DEFENDERS Not getting in way of shot When they could have easily @Bundesliga_EN @btsport @premierleague @SkySports @SkySportsNews

AGAIN WHAT IS GOING ON PADERBORN 10 TIMES MORE OBVIOUS @Sanchooo10 given another goal diabolical Defending Not diverting pull back Not closing down: right beside Not blocking shot Keeper weak hand to it DEFENDER EVEN GETS OUT OF THE WAY @btsport @Bundesliga_EN @premierleague

Pen by @UweHuenemeier2 who used to play for @OfficialBHAFC. Never mind that prior to that he was at @bvb for 10 years. Can’t fault @btsport for catering to the English audience

Cant book @Sanchooo10 for showing his support 👀👀 Joke.. @btsport @BVB