BT (British Telecom)

BT (British Telecom) Outage Report in Ash Vale, Surrey, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and e-mail.

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in Ash Vale, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in Ash Vale and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in Ash Vale, Surrey, England 11/26/2025 09:30

November 26: Problems at BT (British Telecom)

BT (British Telecom) is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (4%)

    Phone (4%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Ash Vale, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: Guildford, Cranleigh, Woking, Aldershot, Camberley, Byfleet, Bracknell, Farnham, Godalming, Shepperton, Egham, Staines, Ashford, Addlestone and Farnborough.

Loading map, please wait...
City Problem Type Report Time
United KingdomGuildford Phone
United KingdomCranleigh Total Blackout
United KingdomWoking Wi-fi
United KingdomAldershot Internet
United KingdomCamberley Internet
United KingdomAldershot Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

BT (British Telecom) Issues Reports Near Ash Vale, England

Latest outage, problems and issue reports in Ash Vale and nearby locations:

  • AmitChampaneri1 Amit Champaneri (@AmitChampaneri1) reported from Virginia Water, England

    @btsport If Juve rejected the chance to sign him because of Kulusevski joining, it must go down as the biggest mistake since we let go of Henry!!! Or worse...

  • pinners888 Pinners (@pinners888) reported from Wokingham, England

    @btsport what’s going on. Why can’t I watch PSG game yet have to listen to pundits banging on about the Chelsea performance. WTF!

  • stevenffc123 Fulham traveller R.I.P papa bouba diop (@stevenffc123) reported from Sendmarsh, England

    @btsport first time I have prescribed to your football. How do I cancel straight away. It was more man united Tv. Then man united tv is. Can’t justify paying for this

  • MoggyMarshman Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported from Spelthorne District, England

    @bt_uk @schilvers1981 **** off BT ya skanks ! I’m cancelling my contract. Get a firestick

  • SuperScienceGrl ⌬Nessa Carson (@SuperScienceGrl) reported from Bracknell, England

    @bt_uk A fix has already been run! I would like to claim for these historical issues separately to trying to fix any persisting ones. Otherwise I'm thinking I might not ever be compensated :) fix already done!

  • MzMayRene May Rene Joseph (@MzMayRene) reported from Guildford, England

    @btbusinesscare @BTCare Please help!! We had a new broadband and phone line installed last Friday! The engineer did not check if service working in our business property! Please send an engineer to fix asap as affecting our business.

  • stevenffc123 Fulham traveller R.I.P papa bouba diop (@stevenffc123) reported from Sendmarsh, England

    @fulham89 @btsport Im going to cancel ASAP only prescribed today. Can’t be doing this

  • Cranstead John Allen 🇬🇧🇿🇼 (@Cranstead) reported from Wokingham, England

    NU v CFC BTSport- terrible commentary as per usual. The secret is to keep it simple and not continually talk bollocks....

  • MrChris62 Chris (@MrChris62) reported from Guildford, England

    @bt_uk Hi. Had a problem with the internet a while back. You thought it was the hub so you sent us a new one but turned out to be an incorrectly wired junction box. So now got a brand new hub lying around. Aren’t you going to send a bag so I can send it back?

  • Sharonkuhl Sharon Ducker (was Kuhl) (@Sharonkuhl) reported from Yateley, England

    @bt_uk HELLO AGAIN JUST AN UPDATE WITH MY MOTHERS ON-GOING PHONE ISSUE (& YES I AM SHOUTING) her phone was due to be connected in OCTOBER 2019-various errors by YOU means even after an engineer visit yesterday we are no further forward. MY MUM IS 77 & NEEDS HER HOME PHONE #POOR

  • SuperScienceGrl ⌬Nessa Carson (@SuperScienceGrl) reported from Bracknell, England

    @bt_uk Hello! 👋 Apologies this may be a silly query, but I did the auto-fault reporting thing 2 days ago, and it kept alternating between saying it was ok and saying it wasn't, so I just want to check that the slow broadband connection actually did get reported properly? Thanks!

  • therealmyoumans Michael Youmans (@therealmyoumans) reported from Guildford, England

    @bt_uk what kind of customer service is this? I hope I don't have to wait another WEEK before someone gets back to me to rectify the situation otherwise I'm dumping your services tomorrow

  • HartTrippy John Tripp (@HartTrippy) reported from Yateley, England

    @bt_uk do you have issues with email spam filters? Inbox full of rubbish 😐

  • Sharonkuhl Sharon Ducker (was Kuhl) (@Sharonkuhl) reported from Yateley, England

    @bt_uk I am amazed that you are still in business, your appalling customer service leaving my parents with no home phone, broadband that is not great, missed engineer appointments and on the wrong tariff and this is on going since OCTOBER, & she still pays u #eldery #vunerable

  • SuperScienceGrl ⌬Nessa Carson (@SuperScienceGrl) reported from Bracknell, England

    @bt_uk Hello! I've had a problem: for a year (between first 2 speed tests), my broadband speed was much lower than advertised. I just did another: ok but still seems lower? An engineer confirmed & said I should claim money back for the year & ongoing if still happening.

  • ChrisElson11 Chris Elson (@ChrisElson11) reported from Guildford, England

    @btsport seriously Steve mcmanaman? Is he well in the head? His biased commentary tonight is sickening. How he thinks the Stirling challenge wasn’t a booking I’ll never know. Call your set Liverpool? You like blue so much should be @Everton

  • SuperScienceGrl ⌬Nessa Carson (@SuperScienceGrl) reported from Bracknell, England

    @bt_uk Hello! I'm a bit concerned that you guys couldn't see a fault on my line any more a couple of days ago, as I've an engineer coming. It really is slow, but it won't even let me do BT speed test bcs a fault is reported. Can I check whether you think there's still a fault? :)

  • JackDogAiredale Jack-Dog (@JackDogAiredale) reported from Busbridge, England

    @Marcuspdm Hoomum woke up and is now awake trying to sort out her stoopid @BTGroup @bt_uk broadband 😡🤬For a business that is “breaking down the barriers of today to release the potential of tomorrow” they do seem monumentally hopeless.

  • nowak_matt Matt Nowak (@nowak_matt) reported from Spelthorne District, England

    @bt_uk Thanks. I’ve already tried that and it says I need to speak to an advisor as I wish to cancel my package

  • martinbamford Martin Bamford (@martinbamford) reported from Cranleigh, England

    @LAMTownsend @bt_uk I think the problem is with @OpenreachHelp rather than BT? I’m hearing that BT are sending out engineers to households but unable to do anything to restore the Internet when they arrive because there is a wider network issue. Strange that they’re unaware though.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • ItsBuckle Ryan (@ItsBuckle) reported

    2 weeks since our 'activation date' and still no internet. This isn't a plea for help, this is just to broadcast how absolutely shocking your service is, and how futile your attempts to fix this for us have been. If we had any other option, we wouldn't be with you @bt_uk. Dire.

  • b2dbop bradley brown (@b2dbop) reported

    @bt_uk please help iv been on hold for over an hour and half , my broadband isnt working

  • Bparlma Bridgette Parlma (@Bparlma) reported from Hammersmith, England

    Peter Crouch doesn’t know that CHO had a bad injury then...some pundit ehhhh 🙄 #RENCHE #btsport

  • rmappleby Richard Appleby (@rmappleby) reported

    @tonyhorrocks @andysc @bt_uk It used to auto cancel every couple of years too. Similarly with the dance the Royal mail used to make you go through to opt out of their junk mail deliveries. Not sure if they still do that or not.

  • HelenMaryPike #NotInMyName 🐟💃🐈😷❄️ (@HelenMaryPike) reported

    Oh, I'm sorry, @BTCare , is providing the service you're paid for too much of a stretch...yet again?

  • INTENSI_T INTENSI-T (@INTENSI_T) reported

    @bt_uk no one turned up spent the entire day at home waiting and the engineer has done a no show and ignoring my texts and calls. this is not on. I dont want this @NOWTV @nowtvhelp connection any more because this is how your customer service is before i'm even connected.

  • Kathrynwood7 Kathryn (@Kathrynwood7) reported

    @btbusinesscare Eventually got in touch but not sure the account issues have been resolved despite my colleague being promised back in July. We need 3 names on the account to be able@to contact you. You keep deleting them so we then can’t report faults.

  • NusratMedicine @NusratMedicine 💙 💚 (@NusratMedicine) reported

    @bt_uk BT tell me you are recording the calls - yet when I say I am you tell me it's illegal for me to do precisely what you do. I am so angry. I am going to release all the names and recordings on Twitter - what's good for you is good for the customer

  • Trozenco Trozenco (@Trozenco) reported

    when I signed up for my new BT fibre contract I was assured I would never pay more than a new customer. BT are now offering 3 months free broadband to new customers. I have asked for 3 months free and BT have refused. Shame on you @bt_uk why can't you honour your agreement

  • Andy_nic4490 Andrew Nicholson (@Andy_nic4490) reported

    @bt_uk No I don't need to get in touch with the seller because the fault is with the awful app created by BT and not an issue with the hardware