EE Outage in Staines, Surrey, England

Hey @ee I keep getting booted offline by my router. And the support line keeps hanging up on me. Help?

@VodafoneUK So - in short - Vodafone UK doesn’t support Family Setup on Apple Watch. Any plans to do so in the future or do I need to take my plan to @EE instead?

@EE can you please let us know why the internet coverage is so poor inside the trains? Thank you.

@EE I have no 5G signal in the TW9 area when two weeks ago it was on full I was told there are no issue in that area but clearly there is. Not had a single second of 5G in same Area. Did all steps on my phone to see so I assume it’s a transmitter issue your end. Barnaby

@EE still waiting for my 5G SIM card which I ordered on Wednesday morning. Allowing for Covid delays, would have expected it here by now via first class post. If you weren’t the only decent 5G signal round here, would be thinking about cancelling! 😳

@EE 3 days trying to contact you and I’m just being ignored. Horrible service to say the least. Don’t think I will continue with EE going forward.

@EE @lilphonicsfan Pretty annoying that I can’t get a response from absolutely anyone. Not the service expected. Never had an issue before this which is just disappointing

@EE getting a bit fed up now. Haven’t been able to login to the app or online all day. Tweeted early this morning but no reply.

@EE my signal is awful today, whats going on?

@gempopmoo I’ve now got an unlimited mobile data package with @EE On my mobile I don’t need the above service any more glad to be rid of them just awaiting a envelope so I can send equipment back. B.

Hello @EE - why is roaming abroad blocked on one of my numbers? You’ve only recently changed it, and I can’t change it via my user account on your website or app! I have checked the device and all settings are right and it’s connected to your network.

@EE Hi, you just cancelled my Visual VM after new sim.I have deleted the text but I got a message to contact my voicemail at this number right afterwards 0982 652 3214.A recorded message said this will cost you £6, I hung up. can I cancel the charges? Can’t get thru on phone/chat

@EE When I phoned EE, I was told they need 3 days to fix the problem; pathetic

@EE I switched to EE sim only. EE made a complete mess out of a simple transaction. EE changed my mobile phone number without my knowledge, without my consent, without my permission. EE caused me a lot of trouble

@EE I switched to EE sim only, but EE made a complete mess out of a simple transaction. EE changed my mobile phone number without my knowledge, without my permission, without my consent. EE causes me a lot of trouble

@EE I switched from 3 to EE sim only. EE made a complete mess of the deal. EE changed my mobile phone number without my knowledge, without my consent, without my permission. They caused me a lot of trouble. I called them and was told they need 3 days to fix the blunder; pathetic

@EE Don't buy these. They are faulty (glass on back camera) and Samsung won't admit fault and your stuck with a broken faulty phone! #S20SamsungScam

@EE @dmills87 It would be brilliant if you can support quick transfer, so when you get a new iphone and set it up, your ESim transfers straight across. I have heard that Vodafone offer it, so hopefully you can soon?

@dmills87 @EE I agree with you, they should really support quick transfer!

@EE Your Kingston store told me the service was suspended cos they not allowed to take my old phone.

@EE hi - is your website broken? I’m trying to login to MyEE online and it’s just hanging.

@EE is your app and site not working? As cant log into either and have a bill to pay

@EE Good Afternoon, I've been having broadband issues the past 3 days. The EE Hub keeps going off and back on? Any ideas what's happening?

@EE wow terrible service. Can not speak to team online. Phone cancels me 3 x after holding for 20 mins ! Not been able to use my phone for a week!

Not very impressed with @EE. Had no mobile signal for 3 days in Leeds 18. Working from home made harder.

@EE Hi, are you having account issues on your site? I'm unable to login on mobile and desktop. Keep receiving an error message. Thanks

@EE I having problems making calls and receiving calls. Apparently there is a problem in our area with EE? Why have EE not notified us? I thought there was a technical problem with my phone. So frustrating.

@EE Extremely poor service ... as a brand new customer the whole process of transferring to EE has been so painful ... should have stayed with Vodafone ... 😩 don’t do it peeps ... genuinely not worth the hassle!

@EE Can I please get a callback about my broadband issue, it's been faulty for over 2 weeks and I need to work!

@EE my EE mobile reception is terrible 😞