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EE Outage Report in Staines, Surrey, England

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EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.

Problems in the last 24 hours in Staines, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

EE Outage Chart in Staines, Surrey, England 12/17/2025 03:30

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Most Reported Problems

The following are the most recent problems reported by EE users through our website.

  1. Internet (47%)

    Internet (47%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (4%)

    E-mail (4%)

  6. TV (2%)

    TV (2%)

Live Outage Map Near Staines, Surrey, England

The most recent EE outage reports came from the following cities: London, Bracknell, Wembley, Bourne End, Epsom, Northolt, Hammersmith, Weybridge, Uxbridge, Cobham, Woking, Byfleet, Hounslow, Slough and Hayes.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomBracknell Internet
United KingdomLondon Internet
United KingdomWembley Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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EE Issues Reports Near Staines, England

Latest outage, problems and issue reports in Staines and nearby locations:

  • MissShannyToms Shanny (@MissShannyToms) reported from Brentford, England

    @EE I’m messaging you on behalf of my mum who is paying way too much for her internet. Its slow, always buffing and disconnects at times. She is not happy with what she is receiving for the price she has to pay. Is there something you can do about this as an unsatisfied customer?

  • Gin_Shamasi ‼️🫀🇬🇧Gin.Gin🇿🇦🚩 (@Gin_Shamasi) reported from London, England

    @EE why do i have to call every single month about my signal issues but yet i pay full amount every month on time. Yet your UK No1 leading cellular network providers!! This if frustrating me now 😡😤🤬 I’m at home or work I’m facing connection ISSUES.

  • SuttonCarers Sutton Carers Centre (@SuttonCarers) reported from Epsom and Ewell District, England

    @EE We’re a charity. A long-time customer. You made a mistake in April - it’s ok, things happen. But it’s June & you’re still holding over £300 of our charitable monies. And now the broadband is down, too. Surely someone can help us get back to what’s important here? @MarcAllera

  • mobiasstrip Steve Murrell (@mobiasstrip) reported from Richmond, England

    @EE data service down in Twickenham. Do you know when it will be back up?

  • KeithBursnall Keith Bursnall 🏳️‍🌈 (@KeithBursnall) reported from London, England

    @virginmedia been down for most of the day (thank god for @EE mobile data). No mention of local network issues.

  • tamara_mbz tamara m (@tamara_mbz) reported from Hammersmith, England

    Hey @ee I keep getting booted offline by my router. And the support line keeps hanging up on me. Help?

  • DanGinBrown Dan Dad 🔶 (@DanGinBrown) reported from Epsom and Ewell District, England

    @EE Our Broadband has been down for a while now. KT4 area. Are there any faults in the network we should know about?

  • RezxoShaw Ronin Shaw (@RezxoShaw) reported from Kingston upon Thames, England

    @EE I am an EE customer. I am receiving cold calls from uk mobile number daily. A voice speaks in Chinese language. I want this number traced and block all calls from such companies. I block the number but they call from new number. Number today was 07744 310431.

  • rajeshdhulashia Rajesh Dhulashia (@rajeshdhulashia) reported from London, England

    @EE are you having signal issues the last few weeks? Have gone from 4 to 1 bar on phone… not good, sometimes internet doesn’t even work despite it saying 4G

  • TouchTrusted Trusted Touch Therapies (@TouchTrusted) reported from Hillingdon, England

    @EE No response. No point!! @EE u r the worst. Out of contract now so best thing to do will be to leave since u can’t get your act together.

  • AndrewCarrier Andrew Carrier 🍸 (@AndrewCarrier) reported from Hammersmith, England

    @VodafoneUK So - in short - Vodafone UK doesn’t support Family Setup on Apple Watch. Any plans to do so in the future or do I need to take my plan to @EE instead?

  • sandraspeccy sandra oneill (@sandraspeccy) reported from Hammersmith, England

    @mouthwaite @EE I had the same problem a few years ago!!! Have now changed to @ThreeUK and the service is brilliant. Service should be foremost always

  • joemiller862 Joe Miller (@joemiller862) reported from Spelthorne District, England

    @MartinSLewis This is @EE just deciding for me that, after being a customer for 15 years, as soon as my current contract is up I shall be leaving. I’d have had no intention to do so otherwise liking everything else but this is shameful and enough to say goodbye. Terrible move

  • TouchTrusted Trusted Touch Therapies (@TouchTrusted) reported from Hillingdon, England

    @EE Hello ee. Why the hell have u stoped by SIM card before the new one has arrived. I rely on my phone for phone and internet and now I’ve neither. I am at a friends house in their wifi which I can only use during the day. WHAT THE HELL R U PLAYING AT. THIS IS THE WORST SERVICE

  • rainbowfreak_x Bridge🌼 (@rainbowfreak_x) reported from Hounslow, England

    @EE are your app and website down? Can’t log onto either

  • RojasLahoz Charli R (@RojasLahoz) reported from Brentford, England

    @EE Good morning. I need to cancel my contract. Please let me know how to do it in my account. Kind regards.

  • pheauteau Gavin Wrigley (@pheauteau) reported from Hammersmith, England

    @EE 5G. Download speeds looking good. So why are upload speeds comparatively slow? I’m getting faster uploads on 4G!

  • pmodley Paul Modley (@pmodley) reported from Ealing, England

    @JamesUpsher @VodafoneUK @EE Thanks for this, will need to switch as a result of this awful decision

  • KeithBursnall Keith Bursnall 🏳️‍🌈 (@KeithBursnall) reported from London, England

    No internet with @virginmedia and 5G down to a crawl with @EE - I shall have to take up@knitting!

  • RojasLahoz Charli R (@RojasLahoz) reported from Brentford, England

    @EE @bt_uk Good afternoon. I’m moving abroad next month. May I cancel my contracts in your shop at Kensington High Street? Kind regards.

EE Issues Reports

Latest outage, problems and issue reports in social media:

  • Whoknow01623687 Harry Beaver 🗣 (@Whoknow01623687) reported

    @Gazby77 @EE I know, it’s terrible. Like watching a load of kids chase a ball on Sunday morning

  • n_flooy n.flooy_rejoinEU_FBPE (@n_flooy) reported

    @ShamblesOfMeh @disrumpam @EE Only trying to help…

  • ZakirZaib16 Zakir (@ZakirZaib16) reported

    @EE Your app is so poor, considering you've got the award 'Best Mobile network 8 years in a row', I've no idea how you've continued to win for 8 years with seemingly 14 year old coders and developers.

  • shintengo KC (@shintengo) reported

    @EE Actually no. There seems to be a communication problem with openreach. But also it seems your staff members aren't fully trained on your system as I did have a staff member tell me it was definitely happening in the 3rd. I will be registering a formal complaint.

  • Barbarian_Brain Ketone-Kun (@Barbarian_Brain) reported

    @NeoWakti @EE @Markassbrownie9 but they made up one study to support their position, so that's all that matters. Like the big tobacco companies made up studies in the past.

  • carolineeastwo6 caroline eastwood (@carolineeastwo6) reported

    Can somebody @EE contact me to sort out my European roaming please? Spoke yesterday and promised to have it sorted within 24 hours. Activated last week before leaving UK now in Eastern Europe with kids and phone useless. #poor

  • TheNortherner__ Stu (@TheNortherner__) reported

    @EE All these folk having issues, I've been with EE for 4/5 years & never had a problem even now with 5G ! previously with vodafone = shite ! Work phone on @ThreeUK = shite !

  • AndyisLive Andy P (@AndyisLive) reported

    @EE why when I log in to my ee account online does my mobile broadband Sim not show? I can't get any signal and it's data should be valid for 12 months, so until September.

  • ruthaylett Ruth Aylett (@ruthaylett) reported

    Report your lost phone as soon as possible say @EE - and so far 20 mins on their line waiting for someone to reply. They have the worst choice of music as well. Wondering what day 'as soon as possible' will turn out to be. They should pay their staff more and recruit more.

  • leeAckroyd12 Lee Ackroyd (@leeAckroyd12) reported

    @mdhalstead @EE Yes, because it was the first one, the customer services said they couldn’t do anything. If it were after I’d made a payment they could have given a grace period. A bit **** as is their hub, trying to get an extra £10 p/m for in house booster.Pretty peeved as long stndn customer