EE Outage Report in Machen, Caerphilly County Borough, Wales

Problems in the last 24 hours in Machen, Wales

The chart below shows the number of EE reports we have received in the last 24 hours from users in Machen, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (12%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Machen, Wales

The most recent EE outage reports came from the following cities: Pontypridd, Bargoed, Cardiff, Newport, Blackwood, New Tredegar, Hengoed, Treharris, Pontyclun, Caerphilly, Merthyr Tydfil, Cwmbran, Newbridge, Porth, and Pontypool.

City	Problem Type	Report Time
Pontypridd	Internet	3 hours ago
Bargoed	Internet	2 days ago
Cardiff	TV	3 days ago
Newport	Internet	4 days ago
Pontypridd	Internet	4 days ago
Blackwood	Wi-fi	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Machen, Wales

Latest outage, problems and issue reports in Machen and nearby locations:

• 
  Neil (@neilbennett0707) reported 2 minutes ago from Merthyr Tydfil, Wales

  Well 1st day with @EE and already they have ****** up , there's me thinking the switch from @VodafoneUK was going to be an improvement but boy was I wrong , these 2 are both as bad as each other, as you were, Benny out

• 
  Christopher Guy (@ChrisJG1988) reported 2 minutes ago from Pontypridd, Wales

  @EE I’m trying to do a live chat to talk to someone about my contract ending as I don’t know what best to do, but it never works, can you help please

• 
  Gareth Lewis (@cllrglewis) reported 2 minutes ago from Abercanaid, Wales

  Hello @EE, any update on when mobile signal will be restored for CF48 postcodes in Merthyr Tydfil?

• 
  Steffan McMahon (@Steffan_McMahon) reported 4 minutes ago from Bargoed, Wales

  @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal

• 
  Steffan McMahon (@Steffan_McMahon) reported 6 minutes ago from Bargoed, Wales

  @EE - Yet again rubbish signal in my area, wonder why I'm paying for such a poor service

• 
  Dino Tessaro (@savalleyboy) reported 7 minutes ago from Pontypridd, Wales

  @EE What a complete and utter nonsense! Trying to return some broadband equipment to EE, told because of COVID they can’t accept it, go to the post office next door no problem at all. Come on EE get your act together!

• 
  Jack Rickus (@4rickus4) reported 8 minutes ago from Saint Nicholas, Wales

  @EE a few weeks back I could watch BTSport on my Xbox or Fire TV, now I can do neither without being told I need to upgrade my subscription. Can you help please?

• 
  Gill Howells (@gilliehowells) reported 15 minutes ago from Trethomas, Wales

  @EE Thank you @EE for contacting Mum today to discuss the poor service she received yesterday. Very much appreciated 🙌

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 16 minutes ago from Dinas Powys, Wales

  Hey @ToTheMoonMobile Do you not have access to @EE 800mhz band? I see 2100, 1800, 2600. But 800 would be a big help as inside signal is really poor around areas of my village.

• 
  Steffan McMahon (@Steffan_McMahon) reported 22 minutes ago from Bargoed, Wales

  @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to end of promotional contract coming to an end. No way am I paying that extra increase off to @SkyHelpTeam I go for my broadband

• 
  Chris Lent (@MrChrisLent) reported 24 minutes ago from Cardiff, Wales

  @EE Hi, I’ve had pretty much no 4G coverage in CF24 today. Sometimes no signal at all. I usually receive a text if there’s a problem but I’ve not had one this time. Can you confirm if there’s a problem in this area? Thanks.

• 
  Ross Maisey (@TweetterRoss) reported 32 minutes ago from Church Village, Wales

  @EE Your tech team is useless. I don’t understand why you just can’t help us. We need access to the internet but you don’t care.

• 
  Simon Latham (@Welsh_Si) reported 34 minutes ago from Caerleon, Wales

  @EE is there an issue gifting data at the moment. I can’t seem to gift data via the app or online?

• 
  J∆MES VINCEΠT 🏳️‍🌈 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@thisisjmx) reported 36 minutes ago from Dinas Powys, Wales

  Hey @EE are U sure LTE is back to normal on the mast covering CF644QS? [LTE-A on Band 3.] work was carried out to add 800mhz. It's complete now. 'cos I'm seeing lower signal on my phone. 🤔 [Though I know U had to switch 2G off for a day as 999 calls failed to route!!!]

• 
  Angela Sweeney (@angelawales) reported 38 minutes ago from Alway, Wales

  @kyle_jamo15 @EE Mine was out too.After 3 calls to them, when I got cut off twice, they admit it was a nationwide outage

• 
  aaron (@Azz_Culbertson) reported 45 minutes ago from Cardiff, Wales

  @EE been no signal in North Cardiff for 2 days now

• 
  Rhys (@TheRhysCooper) reported 46 minutes ago from Cardiff, Wales

  @EE Same issue unfortunately plus the sim is no longer picking up 5G and has reverted back to 4G when using my new handset.

• 
  NonWatcyn #IndyWales (@nonwatcyn) reported 49 minutes ago from Cardiff, Wales

  @EE Yes, we have a scheme paid4 from our annual gov budget which Eng could have instigated too from theirs but chose not to. However mob companies coming to the aid of Eng fams was noticeable as was their omission of supporting Wales/Sco families. Never too late to make amends tho’

• 
  Ross Maisey (@TweetterRoss) reported 55 minutes ago from Church Village, Wales

  @EE Disgusting service by EE broadband. Having awful issues and not getting anywhere. This is causing lots of unwanted anxiousness and added worry. We have people trying to work from home as we are in a local lockdown area. EE NOT GOOD ENOUGH!!

• 
  Angela Sweeney (@angelawales) reported 55 minutes ago from Alway, Wales

  @_Scott_1872 @EE Yes, eventually they admitted it was a nation wide outage. Fixed now

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jerry Allen (@jerrylad) reported 3 minutes ago

  @EE Hi Rach, we have had poor/flaky signal strength for years. I've had to complain directly to EE several times and have been told the following more than once: "we are covered by only one mast & this mast is in bottom 10% for performance in UK".

• 
  Bok Choy of the Bizarre (don't ask!) (@WildPhoenix80s) reported 3 minutes ago

  @EE Where I live is irrelavent lol. Where we were meant to meet up was SY10 0NE though, North end of lake Vyrnwy, though coverage around the lake seems to be universally poor (i briefly got signal at the dam itself later in the day, enough to tell my fam I wouldn't be home for tea!)

• 
  bleep - still wearing a face mask. (@bloopington) reported 5 minutes ago

  @EE hi. there is a lot of support on the EE website for reporting spam texts and emails, but nothing I can find where I can quickly report a scam call. I know I can do it through offcom, but that takes a while. Is there a nice form somewhere online where I can do it through EE?

• 
  Sam Billyard (@sambillyard) reported 6 minutes ago

  @EE @rootmetrics And yet still very poor signal here

• 
  Bok Choy of the Bizarre (don't ask!) (@WildPhoenix80s) reported 8 minutes ago

  @EE @rootmetrics Might want to work on coverage on Wales, having absolutely no signal nearly made a 2 hour drive useless when my friends got lost on the way to Rhiwargor waterfall...

• 
  Danny H (@DannyH95892210) reported 9 minutes ago

  @EE Hi there, I am wondering if you can help me please? My broadband is incredibly poor this morning, are there any known problems in the Aberystwyth area?

• 
  Bok Choy of the Bizarre (don't ask!) (@WildPhoenix80s) reported 9 minutes ago

  @EE It was only that area. Signal returned to normal on the drive to back.

• 
  Rikki ******* (@rikki_cumming) reported 13 minutes ago

  @EE Hi I have lost my SIM card and I can’t access live chat? Can you help me out with this please

• 
  Keith Brown (@KeithBr89743464) reported 14 minutes ago

  @CreativeRonan @EE @rootmetrics If you look at general speeds and connectivity they are better than other firms. My wife can’t even get signal outside our house on 3, she has to bunny hop off my data to use her phone and I’m on ee

• 
  Peter-Marc Fortune 🏳️‍🌈 (@DrPeterMarc) reported 15 minutes ago

  @EE thanks to super helpful customer service team this morning but you need to URGENTLY need to reinstate the ability to download an eSIM from your app: my phone reset itself spontaneously this morning & it’s a disaster not being able to immediately reinstate the eSIM.