EE Outage Report in Great Bookham, Surrey, England

Problems in the last 24 hours in Great Bookham, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Great Bookham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (13%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Great Bookham, England

The most recent EE outage reports came from the following cities: Guildford, Croydon, Thornton Heath, Redhill, Weybridge, Epsom, Purley, Crawley, Sunbury-on-Thames, Kingston upon Thames, Woking, Worcester Park, Feltham, Carshalton, and Horley.

City	Problem Type	Report Time
Guildford	Internet	11 hours ago
Croydon	Wi-fi	14 hours ago
Thornton Heath	Phone	3 days ago
Croydon	Internet	3 days ago
Croydon	Internet	4 days ago
Redhill	Internet	4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Great Bookham, England

Latest outage, problems and issue reports in Great Bookham and nearby locations:

• 
  Yang Xu (@bostoed0624) reported 2 minutes ago from Croydon, England

  @StephenEPotts @EE We have unlimited data atm. Was 500G previously but we never went over it even with lots of YouTube and Netflix streaming (we don’t have cable).

• 
  ✈️ B (@_beckid) reported 4 minutes ago from Croydon, England

  @O2 With all due respect I don’t need these tips to know how to work a phone and ensure it’s data is on etc! Everyone I know on o2 is having appalling signal. My daughters @EE phone works everywhere and I’ll be stood right next to her with 4g showing but actually no signal.

• 
  Veena Patel (@VeenaPa42103967) reported 4 minutes ago from Croydon, England

  @EE If you work for ee then my issues has gone to complaints and no manager had attempted to call me like advisor have said. I spoke to on the web chat who clearly was reading from a script saying he’s a manager. But wasn’t even in this country.

• 
  Cllr Paul Kohler🔶SW19 (@PaulKohlerSW19) reported 5 minutes ago from Merton, England

  Given cost of living crisis should @EE adopt @VodafoneUK’s approach on phone/airtime deals by setting up 2 contracts: 1. An open ended one for the phone service 2. A handset repayment plan, not subject to CPI increases, which automatically ends once paid off? Please retweet

• 
  Dave Ahern (@CorkGourmetGuy) reported 6 minutes ago from Merton, England

  Time on the phone to @EE today has now surpassed 2hrs and 20mins, trying to sort out their hysterically bad customer service.

• 
  Dan Flynn (@DanWantsTech) reported 7 minutes ago from Twickenham, England

  @EE I bought a Smart 5G Hub from your George Street, Richmond store and they suggested I should get 100-200mb on 5G as I live on the same street. I know mobile signal speed can vary, but I'm only getting 15-25mb on 5G during the day when I need it to work from home. Can you help?

• 
  Chris Mason (@cmaso21) reported 10 minutes ago from Lambeth, England

  @EE I am absolutely astounded with the lack of customer service. I have 3 open complaints. Someone needs to contact me quickly as I am absolutely raging. You need to contact me ASAP 😡😡

• 
  Jenny Sanders (@gothtink696) reported 17 minutes ago from Croydon, England

  @EE can you please explain why when you try and load the page for upgrades there is always a problem saying it can't be found. I'm due for an upgrade and at the moment I can't see what deal I may want

• 
  Matty (@Matty_a93) reported 25 minutes ago from Crawley, England

  @EE is your network down right now? My phone has stopped receiving texts/data

• 
  Dave Ahern (@CorkGourmetGuy) reported 29 minutes ago from Merton, England

  @CagedChef457 @EE They've billed me for 2 months, and cut me off even though on the app it says my payment isn't due until the 29th. Their level of incompetence is utterly breathtaking. Their also still charging me for a mobile phone I paid off in March & when I tried to fix it they hung up on me

• 
  Dave Ahern (@CorkGourmetGuy) reported 30 minutes ago from Merton, England

  The last time I called @EE to try and sort out being overcharged for my mobile bill, I spent 1hr and 10mins on the phone to 5 different people in 4 different teams in 2 different countries and they eventually cut me off, without sorting the problem and never called back.

• 
  Dell Smith (@HowardDellSmit1) reported 33 minutes ago from Tolworth, England

  @EE Please let me know what's happening with bad signal in Kingston Upon Thames 1 bar sometime zero bar very bad since Friday Please get sorted are Engineers fixing this problem? Is it a mass problem please?

• 
  Matthew Sexton (@matt_sexton) reported 36 minutes ago from Croydon, England

  Frustrating that you can't disable voicemail on @EE digital voice landline phones. Causing no end of problems with elderly relatives who can't get to the phone before it activates...

• 
  Richard Doré-Boize 🏴󠁧󠁢󠁥󠁮󠁧󠁿 💚💚 & 💙🤍💙 (@Boizey) reported 38 minutes ago from Ashtead, England

  @northolt3103 @EE Yeah the signal has progressively over the last couple of years, after over a decade with @EE I'll probably be leaving for another provider. How you cant get a signal in London is a joke

• 
  Dave Ahern (@CorkGourmetGuy) reported 40 minutes ago from Merton, England

  @__Samantha8 @EE I was with BT, I got an email saying I'd requested to cancel my service (which I hadn't), they said there was no way for them to stop it being cancelled and I had to switch to EE and pay more but that I'd get EE TV included, which I've never even connected as I don't want it.

• 
  Dave Ahern (@CorkGourmetGuy) reported 45 minutes ago from Merton, England

  @__Samantha8 @EE I did when it first started. I explained i had not requested to cancel my service. The request had been made at 2am. They said there was nothing they could do to stop the account being cancelled and I had to switch to EE. Apart from anything my broadband is slower now aswell.

• 
  T y k e (@tykeharvey) reported 46 minutes ago from Worcester Park, England

  @ee 5G is worse than there 4G it never blood loads anything

• 
  Robert Dunford (@repd1975) reported 50 minutes ago from Esher, England

  Hi @EE is there an issue with sending texts in the SW London region right now?

• 
  Chris Mason (@cmaso21) reported 54 minutes ago from Lambeth, England

  @EE @MarcAllera your company is actually a joke and have zero levels of customer service !!!!

• 
  Matthew Sexton (@matt_sexton) reported 56 minutes ago from Croydon, England

  @Ofcom Thanks, I will. The inability to turn off @EE's voicemail on their digital voice landlines is a serious, unresolved issue.

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  philip parker (@philipparker5) reported 5 minutes ago

  @EE what’s the point of scheduling a call back that then never happens ?

• 
  Jiggly Beasts 🇬🇧🇪🇺🏳️‍🌈 #FBPE 🇺🇦 (@jccharnock) reported 5 minutes ago

  @EE Hi, I'm an internet customer of yours in a tall skinny house. How can I get a member of your company to come to my house and move my router (internet box thingy your guys installed) up from the ground floor to the first floor so I don't lose connection every five minutes.

• 
  Claire Hewlett (@enquisitiv) reported 6 minutes ago

  @EE No Iain, I have had to response. My provider uses your network. 2 oit of the 3 masts are now operational. But the service is 50% down still. No update on replacing the decomissioned mast?!

• 
  Thelena (@g_goodinson) reported 6 minutes ago

  @EE are there broadband issues/outages in the North West? On hold for ages - can’t speak to anyone! Internet not working!

• 
  Jess ❄️ (@jesscrammondxo) reported 6 minutes ago

  @OwKxy7 @EE Yeah I’m with 3 for my sim only which isn’t bad at all, but yeah have a look at the option, I reckon you’d get the new phone for about £30 a month and the sim only is only £15 a month

• 
  Sir Beau Nidle AGC🇺🇦 (@richardnikel) reported 13 minutes ago

  @EE No James, you need assistance sorting out your customer service

• 
  Pauline Ross (@AuntieP1888) reported 13 minutes ago from Glasgow, Scotland

  @EE Any service problems in Glasgow G34? I’ve had no service all morning 🤔

• 
  Danny (@dannyttt2011) reported 16 minutes ago

  @EE Yes it has, you can see on my account all the notes. I’ve been credited twice but now apparently it’s ok to charge a customer full price for a broken service

• 
  Hassan Sami Adnan (@hsami) reported 18 minutes ago

  .@EE Terrible service at your store #EE. Felt like I was being punished for having bought my #5G sim ONLINE! This is not how #DigitalTransformation works. Train your staff, online or at the store, all customers are same. Now regretting the number porting from @VodafoneUK 😭

• 
  Aldo Findlay (@findo83) reported 19 minutes ago

  Hello @EE, I keep getting scammers phoning me about trying to give me a discount on my account, I'm a former customer of you and it is fun to lead them on but how did they get my number and know I was with you.... been a breech of data somewhere or they incredible lucky at random