EE Outage Report in Great Bookham, Surrey, England

Problems in the last 24 hours in Great Bookham, England

The chart below shows the number of EE reports we have received in the last 24 hours from users in Great Bookham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by EE users through our website.

• Internet (43%)
• Phone (29%)
• Total Blackout (12%)
• Wi-fi (11%)
• E-mail (3%)
• TV (2%)

Live Outage Map Near Great Bookham, England

The most recent EE outage reports came from the following cities: Croydon, Guildford, Thornton Heath, Redhill, Weybridge, Epsom, Purley, Crawley, Sunbury-on-Thames, Kingston upon Thames, Woking, Worcester Park, Feltham, Carshalton, and Horley.

City	Problem Type	Report Time
Croydon	Internet	2 days ago
Croydon	Internet	2 days ago
Guildford	Internet	3 days ago
Croydon	Wi-fi	3 days ago
Thornton Heath	Phone	6 days ago
Croydon	Internet	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

EE Issues Reports Near Great Bookham, England

Latest outage, problems and issue reports in Great Bookham and nearby locations:

• 
  Matthew Sexton (@matt_sexton) reported 2 seconds ago from Croydon, England

  Frustrating that you can't disable voicemail on @EE digital voice landline phones. Causing no end of problems with elderly relatives who can't get to the phone before it activates...

• 
  Veena Patel (@VeenaPa42103967) reported 2 minutes ago from Croydon, England

  @EE If you work for ee then my issues has gone to complaints and no manager had attempted to call me like advisor have said. I spoke to on the web chat who clearly was reading from a script saying he’s a manager. But wasn’t even in this country.

• 
  T y k e (@tykeharvey) reported 3 minutes ago from Worcester Park, England

  @ee 5G is worse than there 4G it never blood loads anything

• 
  Dave Ahern (@CorkGourmetGuy) reported 3 minutes ago from Merton, England

  The last time I called @EE to try and sort out being overcharged for my mobile bill, I spent 1hr and 10mins on the phone to 5 different people in 4 different teams in 2 different countries and they eventually cut me off, without sorting the problem and never called back.

• 
  Stephen Tilney (@Stephen_Tilney) reported 7 minutes ago from Kingston upon Thames, England

  @EE Still no "Call Back".... Perhaps the signal is poor ?!

• 
  Dan Flynn (@DanWantsTech) reported 17 minutes ago from Twickenham, England

  @EE I bought a Smart 5G Hub from your George Street, Richmond store and they suggested I should get 100-200mb on 5G as I live on the same street. I know mobile signal speed can vary, but I'm only getting 15-25mb on 5G during the day when I need it to work from home. Can you help?

• 
  ✈️ B (@_beckid) reported 17 minutes ago from Croydon, England

  @O2 With all due respect I don’t need these tips to know how to work a phone and ensure it’s data is on etc! Everyone I know on o2 is having appalling signal. My daughters @EE phone works everywhere and I’ll be stood right next to her with 4g showing but actually no signal.

• 
  Cllr Paul Kohler🔶SW19 (@PaulKohlerSW19) reported 17 minutes ago from Merton, England

  Given cost of living crisis should @EE adopt @VodafoneUK’s approach on phone/airtime deals by setting up 2 contracts: 1. An open ended one for the phone service 2. A handset repayment plan, not subject to CPI increases, which automatically ends once paid off? Please retweet

• 
  Robert Dunford (@repd1975) reported 17 minutes ago from Esher, England

  Hi @EE is there an issue with sending texts in the SW London region right now?

• 
  Mark P Tickner (@mptickner) reported 18 minutes ago from Chilworth, England

  @MarcAllera @EE Have you switched off permanently the 3g signal boxes now? WiFi calling isn't working properly, especially when the phone connects to 1* 4g bar that will not allow data or the other party to hear the call. U keep sending "We are aware of issues where you live" sms

• 
  Chris Mason (@cmaso21) reported 26 minutes ago from Lambeth, England

  @EE I am absolutely astounded with the lack of customer service. I have 3 open complaints. Someone needs to contact me quickly as I am absolutely raging. You need to contact me ASAP 😡😡

• 
  Chris Mason (@cmaso21) reported 26 minutes ago from Lambeth, England

  @EE @MarcAllera your company is actually a joke and have zero levels of customer service !!!!

• 
  Dave Ahern (@CorkGourmetGuy) reported 33 minutes ago from Merton, England

  @CagedChef457 @EE They've billed me for 2 months, and cut me off even though on the app it says my payment isn't due until the 29th. Their level of incompetence is utterly breathtaking. Their also still charging me for a mobile phone I paid off in March & when I tried to fix it they hung up on me

• 
  Dell Smith (@HowardDellSmit1) reported 34 minutes ago from Tolworth, England

  @EE Please let me know what's happening with bad signal in Kingston Upon Thames 1 bar sometime zero bar very bad since Friday Please get sorted are Engineers fixing this problem? Is it a mass problem please?

• 
  Dave Ahern (@CorkGourmetGuy) reported 40 minutes ago from Merton, England

  @__Samantha8 @EE I did when it first started. I explained i had not requested to cancel my service. The request had been made at 2am. They said there was nothing they could do to stop the account being cancelled and I had to switch to EE. Apart from anything my broadband is slower now aswell.

• 
  Dave Ahern (@CorkGourmetGuy) reported 43 minutes ago from Merton, England

  Time on the phone to @EE today has now surpassed 2hrs and 20mins, trying to sort out their hysterically bad customer service.

• 
  Dave Ahern (@CorkGourmetGuy) reported 46 minutes ago from Merton, England

  @__Samantha8 @EE I was with BT, I got an email saying I'd requested to cancel my service (which I hadn't), they said there was no way for them to stop it being cancelled and I had to switch to EE and pay more but that I'd get EE TV included, which I've never even connected as I don't want it.

• 
  Yang Xu (@bostoed0624) reported 47 minutes ago from Croydon, England

  @StephenEPotts @EE We have unlimited data atm. Was 500G previously but we never went over it even with lots of YouTube and Netflix streaming (we don’t have cable).

• 
  Matty (@Matty_a93) reported 49 minutes ago from Crawley, England

  @EE is your network down right now? My phone has stopped receiving texts/data

• 
  Jenny Sanders (@gothtink696) reported 50 minutes ago from Croydon, England

  @EE can you please explain why when you try and load the page for upgrades there is always a problem saying it can't be found. I'm due for an upgrade and at the moment I can't see what deal I may want

EE Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stephen (@ph_in_stephen) reported 6 minutes ago

  I’ve had a mobile phone contract with @EE going back as far as the Orange network but switching to EE broadband has been a nightmare. Let down by sales then customer services. Avoid EE

• 
  RichT (@toney_richard) reported 6 minutes ago

  @johhno49 @EE @bt_uk Waiting on a phone back myself about an ongoing internet problem

• 
  ChrisLee™ (@ChrisLeeTM) reported 10 minutes ago

  @EE You Drunk Bro! Internet is off and on, very poor speeds, as low as 6mbps here in Bodmin, Cornwall and now the app is offline! Experiencing problems I guess? 😡

• 
  Paul Millington (@PaulMillin41514) reported 10 minutes ago

  @EE You are a crap organisation. Message me I’d liked to arrange a phone call chat…

• 
  LFC7610🔴 (@LFC7610) reported 11 minutes ago

  @EE , I'll add you onto the list alongside @parcelforce Parcel force employ robbing ******* , and your customer service is absolutely ******* terrible !!!! I will be cancelling all my contracts with you , and I will never use parcel force again Absolute ******* jokers 🖕🏻🖕🏻🖕🏻

• 
  United We Stand (@DJT0602) reported 16 minutes ago

  @EE how can I contact to return a router. Arranging this remotely so need a bag sent to address for collection but EE provides no ability to contact them. No email, chat or working number (always 'temporarily unavsilable') Worst customer service I've come across. #EE

• 
  Steve Sadler (@Doobery99) reported 16 minutes ago

  @EE I am in Vietnam. I have roaming setup and I have bought a 7 day package from you. Sadly, I cannot ring any UK number including my answerphone. Your AI keeps giving me a UK number to ring. Can you please help me?

• 
  Sue Smith (@SueSmithHypno) reported 19 minutes ago

  And no way of accessing the internet. She just needs calls and texts but no way of having that without upping her contract to include broadband,lets protect our elderly in this age of technology @EE terrible service,I too shall be ending my contract!

• 
  Alloqui Strix (@AlloquiStrix) reported 22 minutes ago

  @EE Not sure why this should be an issue.

• 
  United We Stand (@DJT0602) reported 23 minutes ago

  @EE how can I contact to return a router. Arranging this remotely so need a bag sent to address but EE provides no ability to contact them. No email, chat or working number (always 'temporarily unavsilable') Worst customer service I've come across.