EE Outage Report in Surbiton, Greater London, England
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
EE (Everything Everywhere) offers mobile phone, mobile internet, home broadband internet and home phone service.
Full Outage Map
E-mailProblems in the last 24 hours in Surbiton, England
The chart below shows the number of EE reports we have received in the last 24 hours from users in Surbiton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 09: Problems at EE
EE is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by EE users through our website.
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Internet (38%)
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Phone (26%)
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Total Blackout (22%)
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Wi-fi (9%)
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E-mail (4%)
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TV (2%)
Live Outage Map Near Surbiton, Greater London, England
The most recent EE outage reports came from the following cities: London, Hackney, City of Westminster, Wandsworth, Camden Town, Croydon, Ealing, Streatham, Islington, Southwark, Mitcham, Surbiton, Bermondsey, Hounslow and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| Hackney |
Phone | |
| London |
Phone | |
| City of Westminster |
Internet | |
| London |
Phone | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
EE Issues Reports Near Surbiton, England
Latest outage, problems and issue reports in Surbiton and nearby locations:
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Dave Ahern
(@CorkGourmetGuy) reported
from
Merton, England
The last time I called @EE to try and sort out being overcharged for my mobile bill, I spent 1hr and 10mins on the phone to 5 different people in 4 different teams in 2 different countries and they eventually cut me off, without sorting the problem and never called back.
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Dave Ahern
(@CorkGourmetGuy) reported
from
Merton, England
@__Samantha8 @EE I did when it first started. I explained i had not requested to cancel my service. The request had been made at 2am. They said there was nothing they could do to stop the account being cancelled and I had to switch to EE. Apart from anything my broadband is slower now aswell.
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Dave Ahern
(@CorkGourmetGuy) reported
from
Merton, England
@__Samantha8 @EE I was with BT, I got an email saying I'd requested to cancel my service (which I hadn't), they said there was no way for them to stop it being cancelled and I had to switch to EE and pay more but that I'd get EE TV included, which I've never even connected as I don't want it.
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Dave Ahern
(@CorkGourmetGuy) reported
from
Merton, England
@CagedChef457 @EE They've billed me for 2 months, and cut me off even though on the app it says my payment isn't due until the 29th. Their level of incompetence is utterly breathtaking. Their also still charging me for a mobile phone I paid off in March & when I tried to fix it they hung up on me
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Angela Magny
(@AngelaMagny) reported
from
London, England
Are there any network issues @EE ?? In central London and have no data or voice. Only able to use phone on Wi-Fi. Have tried rebooting, airplane mode etc.
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Faisal M
(@Faysal_noor) reported
from
London, England
@EE very poor signals (reception) coverage since last 10 days around Redbridge Station (IG1) area. Can you please rectify this as it’s causing so much issue and unable to make calls and use internet most of the time. Thank you
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Neil Higley
(@NeilHigley) reported
from
Royal Kensington and Chelsea, England
@O2 your 4G is worse than a late 90’s dial up, when it works of course. As you are consistently failing to provide…well any service what so ever, I can break my contract no questions ask and go back to @EE that I wish I’d never left?
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Cllr Paul Kohler🔶SW19
(@PaulKohlerSW19) reported
from
Merton, England
Given cost of living crisis should @EE adopt @VodafoneUK’s approach on phone/airtime deals by setting up 2 contracts: 1. An open ended one for the phone service 2. A handset repayment plan, not subject to CPI increases, which automatically ends once paid off? Please retweet
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Dan Flynn
(@DanWantsTech) reported
from
Twickenham, England
@EE I bought a Smart 5G Hub from your George Street, Richmond store and they suggested I should get 100-200mb on 5G as I live on the same street. I know mobile signal speed can vary, but I'm only getting 15-25mb on 5G during the day when I need it to work from home. Can you help?
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T y k e
(@tykeharvey) reported
from
Worcester Park, England
@ee 5G is worse than there 4G it never blood loads anything
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IanEastLondon
(@ianeastlondon) reported
from
City of London, England
I’ve just had the pleasure of talking to @EE customer services. The person I spoke to kept insisting that the government set inflation and that EE have no choice about increasing their prices. Apparently the government makes them. Duh.
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Rob Cockerton
(@bertie_cee) reported
from
London, England
@MarcAllera absolutely exhausted with trying to end my contract with @EE I pay £105 a month which increases by £12 in april! Countless drop calls! Poor coverage yet my work colleagues on Tesco mobile laugh at me! I want to reduce my monthly bill but told I cannot
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Lydia Pluckrose
(@EatOutLots) reported
from
Camden, England
Hi @EE My 5G hasn’t been working since Thursday meaning no signal or data…. Not great when trying to navigate with no wifi. How can I reset/ update?
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Mandyphin28
(@mandyphin28) reported
from
Camberwell, England
@EE . Your customer service is terrible. I will be gone as soon as possible. Been with #EE for 15 years. Goodbye 👋
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Veena Patel
(@VeenaPa42103967) reported
from
Croydon, England
@EE If you work for ee then my issues has gone to complaints and no manager had attempted to call me like advisor have said. I spoke to on the web chat who clearly was reading from a script saying he’s a manager. But wasn’t even in this country.
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Ryan
(@r_condy) reported
from
Camden Town, England
@ThreeUKSupport @ThreeUK are THE worst company I have ever, ever had to deal with. The customer service online, on the phone, everything is just diabolical. Thank god I left and went to @EE who’s customer service are impeccable.
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Kerry Harrison
(@kerrylou94) reported
from
Southall, England
@CaraLisette @EE Speak of the devil, I got the yearly increase from my HA. +£130 from April. Rent is capped at 7% by the government but they seem to have clawed the rest in "service charge". Of course, we have no service.
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Tony Wiseman
(@tonywiseman1976) reported
from
Camberwell, England
@EE You might be losing a customer this year…
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Ravi Dheer
(@RaviDheer) reported
from
Camberwell, England
@EE this is getting a joke now. I am not even getting signal in my home. I live in Zone 2 in London. I would get more reception in a field in Mexico.
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Jenny Sanders
(@gothtink696) reported
from
Croydon, England
@EE can you please explain why when you try and load the page for upgrades there is always a problem saying it can't be found. I'm due for an upgrade and at the moment I can't see what deal I may want
EE Issues Reports
Latest outage, problems and issue reports in social media:
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AjM Gaming
(@AjMGaming992) reported
@EE can you PLEASE stop with the incessant texts! If I want to upgrade or change my plan or whatever else you're ramming down my throat I will. It's absolutely ridiculous. Just STOP.
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Lorna Watts
(@lornawatts) reported
@PhilHumber1 Absolutely disgraceful. Did you get their name? That’s no way to treat anyone. @EE for a company that claims to care about customers, it wasn’t very caring to Phil.
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Chris
(@ChrisByorkB90) reported
@EE Im good thank you, as i have said I have no idea why @bt_uk felt the need to switch me to the worst network I have ever been with. Sky will be in contact for the change over.
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James 💙💛
(@mynumber18) reported
@EE My current upgrade anytime fee is £300. In what increment does this go down?
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Reigan
(@reiganwalker) reported
I find it funny when @EE offer me 500 mb p/s WiFi but it takes over 3 months for @BTOpenreach1 3 god damn months to even consider getting the gigabit server in my area. Don’t offer a service you can’t instantly offer ee
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Sam Livingstone
(@SamLivingstone_) reported
Anyone having issues in the West End (nr St James) with @EE 5G signal? Shows 3 of 5 bars but zero connection. 4g is fine.
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teddy ≅ 🎞️🌿🪩
(@jeaIousheart) reported
@EE i went into the store as well and they told me that nothing can be done. even the people who rang me earlier couldn’t understand why my data was used up so quickly in my sleep. i can try ringing again but they spoke to ‘level 2’ or something on the phone and they couldn’t help
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Seán Seosamh 🇪🇺
(@SeanLXIV) reported
Eventually spoke to someone at @EE who seemed to know what they were doing, within minutes he'd sent me a QR code so I could return the unwanted phone. Why this took 7 calls, and 2 visits to a store over 5 weeks, before it was even mentioned as an solution is beyond me
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teddy ≅ 🎞️🌿🪩
(@jeaIousheart) reported
@EE so upset! topped my phone up at 12:30am last night, went to sleep and woke up to find all 43.5GB of my data had been used by 4am while i slept (and had data turned off) customer service said they can’t do anything and i just need to buy a new pack?43.5gb used up in 3.5 hours?
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LH
(@lh________hl) reported
@EE I did. I have been calling. The support team told me to go into a store. I went into a store at Surrey Quay and was told they don’t deal with online order. Can you give me the exact phone line of someone who could help?