EE Outage in Surbiton, Greater London, England

@EE It was the upload Anne-marie, no issues with the service, I'm currently volunteering so money is tight, so I'm looking for some sponsors who understand CSR.

Yesterday I was mugged in London. Being a young woman without a phone in London is extremely unsafe. At first I didn’t have a phone because I was mugged and now I don’t because of @EE errors. You’ve made being a woman that bit harder today @EE

@MarcAllera today between 1400 - 1500, my friend and I received the worst customer service ever at @EE in Walworth London SE17. Basically, the agent’s rude attitude was raised as a problem and he became aggressive, raised his hand ready to assault and asked us to leave the shop!

@EE can you help? App is telling me I can upgrade but then saying no suitable plans? Whyyyyy???

@EE having a horrible experience this month due to your app being down and I'm being charged extra money as a result I believe.

@EE I'm hoping you guys can help me out tomorrow when I call. My age old Samsung S7 is going all kaboohee, restarting and I think, in its way out. Years long customer here 😞 #PrayForMrRik

In other news I’d just like to say that despite being an @EE customer for 9 years, their service, so far as delivering a new phone is concerned, has been pathetic. #customerservice useless, deliveries attempted to places I never asked for and now told I have to wait even longer.

@EE hi, I have bought a bt sport monthly pass from the add-on section of the ee app. Does that mean I can cancel at any time? Ta

I’ve had dial-up modem speeds faster than Three’s 4G network. Can’t wait to get back to @EE

@LisaMarie130790 @EE I’m having the same issue can someone please contact me?

Anyone in SW London on @EE having ongoing network connection issues? Constantly cutting out and no 5G?

@EE network unavailable!!!!????

@danbowyer @Adobe @EE I think I got more sense out of the bot before an ‘expert’ took over and wasted half my day. Go to the pool chum, make the best out of a bad lot! 😎

My new iphone 13 pro max touch screen is not working properly. I had to wait 28 days for this phone as well @EE

@nikolajht @EE Hey, did you manage to fix it?

Hello @ee. I live in a great 5G area and have an iPhone12 Pro with latest IOS. However, haven’t had 5G signal for over a week. Is this a network or phone issue?

@EE I’ve been trying to deactivate my answer phone but it won’t let me do it I’m going to Ukraine and will be charged £1.80 a minute if someone leaves message can someone pls help me deactivate it this is not cool! I was on hold for 30 mins no answer .

EE has been moving mad lately . My signal is so disgusting @EE please sort it out

@enterjamesment @keeforelli @EE It's awful here too and has been for days.

Is anybody else having any issues with data on @EE this PM?

Emergency calls only since this morning with @EE

hi @ee you misinformed me, changed my contract, admit to misinforming me but can't revert your changes. now moved to @ThreeUK you've just lost a customer of around 6 years. congratulations!

@EE visited one of your in-store outlets earlier this morning regarding an upgrade. What an experience for all the wrong reasons! Felt for the trainee having to work and learn from a manager whose customer service was so poor. Obviously didn't proceed with the upgrade!

@EE day three of no signal! Unacceptable is a word that could be used!

@EE is there a problem with network coverage. I normally have 5G at the location I’m in but today it’s only showing 3G

@EE Hi, just wondering if you’re ever going to sort out our phone signal/4G in the L10 area? I’ve been with EE for a good few years now, and this has never been fixed. Why am I paying for so much data when I can’t even access it in my own home/street? The coverage here is so bad.

@EE Unfortunately the above link is still not working & it will not let me delete phone number from account because of two-factor authentication!? I have however updated my preferred payment method to my card rather than number.

@EE Hello it says no service

@EE I have only ever had one Apple ID which is why the message doesn’t make sense. Apple support have checked my Apple ID & phone number neither of which are linked to any other ID’s. They said to get in touch with EE as it isn’t a fault from apple. Thanks :)

@EE Yeah I’ve explained I don’t think I shouldn’t pay because of how long I’ve been with the company but it’s never happened no matter what I’ve upgraded to. It was either a £30 or £50 upfront cost and that’s before paying the bill each month. Expensive