Hyperoptic outages and service status in Wood Green, England

Problems in the last 24 hours in Wood Green, England

The chart below shows the number of Hyperoptic reports we have received in the last 24 hours from users in Wood Green, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Wood Green, England

The most recent Hyperoptic outage reports came from the following cities: Harringay, Hackney, and Islington.

City	Problem Type	Report Time
Harringay	Wi-fi	1 day ago
Hackney	Internet	4 days ago
Islington	Internet	4 days ago
Hackney	Internet	6 days ago
Hackney	Internet	25 days ago
Hackney	Internet	25 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Hyperoptic Issues Reports Near Wood Green, England

Latest outage, problems and issue reports in Wood Green and nearby locations:

• 
  aeris daddy (@thekuntz69) reported 1 minute ago from Barnet, England

  So @Hyperoptic @HyperopticCS and idea if the service is going to come back on in London today? Also it would be a good idea to update your service indicator on your website in line with what your CS is explaining on the live chat.

• 
  Stamford Hill Estate (@FOSHgardens) reported 1 minute ago from Hackney, England

  From @Hyperoptic “At this moment we cannot take installation orders on this site. While the system showed it as a live site (and it will be) it showed it prematurely. We will have to mark this site down, as we cannot finish the installation of service.”

• 
  aeris daddy (@thekuntz69) reported 4 minutes ago from Barnet, England

  So will @HyperopticCS or @Hyperoptic update the residents of Beaufort park NW9 as to what’s actually happening with the outage or will they just ignore us again and slink off for the evening? I’m going for the latter.

• 
  Stamford Hill Estate (@FOSHgardens) reported 4 minutes ago from Hackney, England

  @SamPallis @Hyperoptic They’ve said they’ll call but nothing yet. We don’t know how many residents have signed up but it was pushed heavily via direct mail. We need to know what they mean by suspended. @Hyperoptic have covered the estate in wires so they must either use them or take them down.

• 
  Steve Race (@steve_race) reported 26 minutes ago from Islington, England

  @vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄

• 
  LUCA (@Gianluca_Leo) reported 40 minutes ago from Barnet, England

  FYI, never use @Hyperoptic

• 
  LUCA (@Gianluca_Leo) reported 45 minutes ago from Barnet, England

  @turna_music @Hyperoptic Had my installation pushed back twice weeks apart with unhelpful people on CS - just been the worst

• 
  Mark Kelly (@GlueWhichBinds) reported 45 minutes ago from Walthamstow, England

  @jeffsprogress @virginmedia @Hyperoptic I was with Hyperoptic for 4 years, not a single outage I can recall. Swapped to Virgin Media last autumn because they offered a cheaper and better deal. Had nothing but problems since. And now they have the temerity to hike the bills. When I can swap back to Hyperoptic, I will.

• 
  aeris daddy (@thekuntz69) reported 45 minutes ago from Barnet, England

  And of course no update. Shocking customer service from @Hyperoptic and @HyperopticCS . 3 updates in 24 hours for an issue affecting 100s of accounts is not acceptable.

• 
  Stamford Hill Estate (@FOSHgardens) reported 56 minutes ago from Hackney, England

  Looking forward to a message from @HyperopticCS. We were told that our service would start w/c 16 April. Can we have an update as that didn’t happen.@Hyperoptic

• 
  aeris daddy (@thekuntz69) reported 57 minutes ago from Barnet, England

  Any news on the NW9 internet outage as it enters hour 27 @Hyperoptic @HyperopticCS ? The engineer has been on site for 3 hours now and your email said it would be fixed by 530 pm and it’s now after 7pm? An update that contained some information would be a good start.

Hyperoptic Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𝙰𝚝𝚝𝚊 𝙴𝚕 𝚁𝚘𝚒. (@missnelka) reported 2 minutes ago

  Congratulations on winning the worst staff ever award @Hyperoptic, extremely poor customer support and terrible service.

• 
  Farah Pop 🫧✨️ (@farahpopxo) reported 4 minutes ago

  the worst staff ever @Hyperoptic

• 
  George Pericleous (@GeorgiePeri) reported 4 minutes ago

  @Hyperoptic - I live in Colindale, in the Trinity Square development and our entire block hasn’t been able to access the Internet since yesterday. Your customer service is impossible to get hold of + your website is reporting there is no issue even though 30 people say there is!

• 
  Caesar (@162wales) reported 4 minutes ago

  @Hyperoptic My broadband is down. No lights

• 
  Jonathan Sacerdoti (@jonsac) reported 4 minutes ago

  After 9 or 10 hours of no service, and no customer service, no helpline, no online info about the mass outage, and no attempt to fix or communicate at all, @Hyperoptic now has a phone line open at least, where it tells you there's no problem in your area, and puts you in a 20 plus person queue. This is pathetic.

• 
  Gideon Summerfield (@gidster3000) reported 5 minutes ago

  @Hyperoptic myself and several neighbours in W6 having outages in last 24h. Your site status update reports no problems. Also can't seem to get through on the phone and no other way to report a technical issue

• 
  Damini (@Damini_ID) reported 10 minutes ago

  My WiFi is ruining my life. **** you hyperoptic!

• 
  BoabyBimmer (@BoabyBimmer) reported 15 minutes ago

  @Hyperoptic so internet down for hours - what’s the update??

• 
  Intelligence Service 🕵🏽‍♂️ (@london_Iran) reported 19 minutes ago

  @bikhialoo 1- Good neighborhood is better than good home infra or larger flat 2- Check warm water during visit 3- Prefer to have a on-site management 4- Access to under/over ground and ELZ line is the key 5- Do lots of search, don't settle with the first flat 6- Avoid Dexters. Chase Evans if better letting agency. 7- Avoid east, go west if possible 8- Check if the home is damp or not. Check molding 9- Check consoul tax and make sure it's reasonable 10- Check avg monthly water/electricity price 11- Check if Hyperoptic has installation in the building or not 12- If you like a flat to rent, check RightMove for the building history. There might be signs of issue 13- Avoid places near council homes. 14- Take pictures of the flat if you decide to rent. This can help resolve disputes later on. 15- Always use a letting agency. Do not deal with the landlord directly. Good Luck.

• 
  Dan🥷 (@_DanJbh) reported 19 minutes ago

  @Simon_Coates @Simon_Whale @virginmedia Pay £20 a month for Hyperoptic and I get 1gb up and down.