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O2 Outage Report in West Drayton, Greater London, England

Why is my O2 service not working?

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in West Drayton, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in West Drayton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

March 30: Problems at O2

O2 is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 42% Phone (42%)
  • 31% Internet (31%)
  • 22% Total Blackout (22%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near West Drayton, England

The most recent O2 outage reports came from the following cities: Hammersmith, Wandsworth, Uxbridge, Greenford, Wealdstone, Barnet, Kensington, Bushey, Hounslow, Ealing, Slough, Esher, Worcester Park, Kingston upon Thames, and Ascot.

CityProblem TypeReport Time
Hammersmith Internet 2 days ago
Wandsworth Internet 4 days ago
Uxbridge Phone 4 days ago
Greenford Phone 4 days ago
Hammersmith Total Blackout 7 days ago
Barnet Phone 12 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near West Drayton, England

Latest outage, problems and issue reports in West Drayton and nearby locations:

  • JdR_Tech
    Jacqueline de Rojas CBE (@JdR_Tech) reported from Taplow, England

    This Christmas, @O2 is donating data to those who need it. For every tweet using #O2DataPledge this Giving Tuesday, they'll donate even more data to the National Databank. Tap below to tweet your support 👇

  • misterscoop
    Darren Boyle (@misterscoop) reported from Brentford, England

    @O2 Thanks for the quick response. I never click on links. But I worry about other people. I will forward the text to the number.

  • Nicolanoodle
    Nicola Fish 💙 (@Nicolanoodle) reported from Richmond, England

    @O2 we’re having a nightmare with network in TW1. Is there is known issue? If not, can I report one? It’s been about 10 days now.

  • marshallb60
    Ben Marshall (@marshallb60) reported from Kingston upon Thames, England

    @O2 do your agents just hang up if they know you aren’t interested in the deals they are offering? Now wondering if this was a fraudulent call?

  • Mountie31
    Ben Mitch 🇪🇺🏳️‍🌈🇨🇦🏴󠁧󠁢󠁷󠁬󠁳󠁿😎🤪 (@Mountie31) reported from Hounslow, England

    @O2 Phone masts are down at my work and home so not good.

  • bedefeltham
    Bede Feltham 💙 (@bedefeltham) reported from Esher, England

    @O2 @gbuttars I'm trying to access Statements on MyO2 account as well. Says information not available at them moment. Is this part of the fix too? 🤔🙏 Please message here if so and once fixed....thx

  • Amalik7991
    Amalik799 (@Amalik7991) reported from Kingston upon Thames, England

    @DieselDragonUK @O2 @Ofcom I see. EE is good for cities and countryside apart from the time when there was a broken cell tower near my hotel in the Isle of Wight! Had to deal with very slow speeds as the hotel WiFi limited their speeds. 😭

  • fbateallthepies
    Dowsey (@fbateallthepies) reported from Wandsworth, England

    @O2 is the o2 network struggling .. I’ve not been able to make any calls all morning .. but have 4g and can use the internet and send messages !! @o2

  • phillipsc
    Fr Chris Phillips SSC (@phillipsc) reported from Brentford, England

    Hello @virginmedia @O2 I’m a customer of you both and am wondering when I’ll be upgraded to the new Volt benefits? I can’t see a way to opt in online.

  • Vagabond1107
    ☭ 卡里德 🇨🇳 ☭ خالد (@Vagabond1107) reported from Hammersmith, England

    @O2 issue in the network it’s always says “no service” in my apartment come on offer wifi calling right now i did speak with your staff in Kings road store and told them about that issue they’ve said we can’t do anything right now i might move to EE or Vodafone if this situation-

  • DebsHaden
    Debbie Haden (@DebsHaden) reported from Slough, England

    @O2 I need somebody from your customer services team to contact me straight away! Your website is taking me round in circles and not helping. I should have had my contract cancelled and it hasn’t happened. So still paying out for it. Not happy at the moment.

  • GAdams_Spink
    Geoff Adams-Spink (@GAdams_Spink) reported from Harrow Weald, England

    So, @O2 is complicit in this rip off but unprepared to do anything to assist a long standing customer.

  • paul_a_lewis
    Paul Lewis (@paul_a_lewis) reported from Barnet, England

    @O2 my wife joined O2 today and ordered a new phone however she provided you with the wrong email address, can you help change it? Thnx

  • RuthHolliday13
    Ruth Holliday (@RuthHolliday13) reported from Hammersmith, England

    Still within my 14 day grace period with @O2 having so much trouble actually speaking to a human about my issue I’m so tempted to cancel cause this stupid system keeps just hanging up on me and it’s been 3 days since I requested they transfer my number… not great

  • Vagabond1107
    ☭ 卡里德 🇨🇳 ☭ خالد (@Vagabond1107) reported from Hammersmith, England

    @O2 like your the only UK network do not offer wifi calling and 4G calling for PAYG customer’s… see EE,Vodafone and three they do offer wifi calling and 4G calling to their PAYG customers.. and your not offering i am 13 years a loyal customer please do offer it i am facing -

  • Mountie31
    Ben Mitch 🇪🇺🏳️‍🌈🇨🇦🏴󠁧󠁢󠁷󠁬󠁳󠁿😎🤪 (@Mountie31) reported from Ealing, England

    I will be cancelling my @O2 contract that I've had since 2009 due to terrible signal. My works phone is now @VodafoneUK so will be porting over to them. 📶📱📞

  • katyhall26
    Katy Hall (@katyhall26) reported from Hammersmith, England

    Very unhappy with the service from @O2 , phone battery only lasting 4 hours at a time at the moment and very slow running - no upgrade option apart from paying £324 😧😡

  • julie_virgo1
    julie virgo (@julie_virgo1) reported from Croxley Green, England

    @O2 #02priority can't seem to get a code for hairspray.. Can you help? 😲

  • ElaineHenesy1
    Elaine Sheppard (@ElaineHenesy1) reported from Watford, England

    @O2 disgraceful customer service had my account hacked ,o2 have admitted fraud on the account. O2 are now not refunding the £500 .Terrible service from a company I have been with over 20 years.#o2 #fraud

  • Marcus_dd1
    Marcus (@Marcus_dd1) reported from Southall, England

    @O2 Hi, my O2 cinema voucher keeps saying that there is a problem adding the voucher. Could you help me to go see James Bond tomorrow please

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • toodleoo222
    Toodleoo222 (@toodleoo222) reported

    @O2 been trying to cancel data plan on Apple Watch for a while - keep sending messages but never see responses. 😡What other way can I get this cancelled? Getting ridiculous now!

  • Broke_it_again
    trev smith 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@Broke_it_again) reported

    @O2 why is my lte watch blocked from making calls except emergency calls and can't receive calls from my phone if phone at home as it should. Been to o2 store had new esim. Watch paired with phone. But still won't work as a standalone. Spent all weekend on phone to o2 services

  • thechr1sbird
    Chris Bird (@thechr1sbird) reported

    Hi @o2 @virginmedia Ive been trying to access #volt but had some ridiculous phone calls. Issue is I’m Chris Bird with Virgin, but christopher bird (lower case) with o2. They can’t change on the phone, so I emailed ID - no reply. O2 say they couldnt capitalise christopher?! Help!

  • iamrealchris700
    Chris (@iamrealchris700) reported

    Why on earth is @O2 fixing there network at Christmas time I've had no internet yesterday or today they've all year to do this why wait until till this time of year

  • uzi_mc
    Keith Merriman (@uzi_mc) reported

    @darrencoleshill @O2 Good luck - have been trying to get this looked at by @O2 since about 8pm yesterday; tweets, webchat, 3 calls to contact centre…still not working!

  • nicki_1019
    Nicki (@nicki_1019) reported

    @O2 Why do you need a DM when the photo is right there? If you’d replied to my complaint rather than randomly tweeting me hours later, youd find the charge and number. The o2 customer service skills really are shocking!!

  • pammyd7
    Pam & Holly🎄🤶 (@pammyd7) reported

    @O2 I can’t log in to my O2, it even told me at one time my number wasn’t registered. I’ve been with you for 10+ years. I click customer service, it tells me to log in to my O2, I go round in circles.. help

  • _jamiewoodward
    Jamie Woodward (@_jamiewoodward) reported

    @O2 hello, I've just joined you and am trying to port my number over. Itl thought this would happen once the SIM was activated but seemingly not. Online help is hard to get....but I've had the bill already, so something is working! How do I get my number moved asap pls?

  • juliemitchell84
    Julie (@juliemitchell84) reported

    @Apple don’t you have high security on your phones, I have been the victim of fraud thanks to @o2 allowing 2 i phones to be taken out in my name. Can anyone help me at Apple- as o2 are not?

  • IronwomanHannie
    Hannah Ormerod (@IronwomanHannie) reported

    @O2 I’m trying to book a Guru appointment in store to fix my 2 month old iphone13 but according to your website there are no stores offering that service in the UK???