O2

O2 Outage Report in West Drayton, Greater London, England

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in West Drayton, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in West Drayton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in West Drayton, Greater London, England 01/22/2026 10:00

January 22: Problems at O2

O2 is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (49%)

    Phone (49%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near West Drayton, Greater London, England

The most recent O2 outage reports came from the following cities: London, Slough, Hammersmith, Ealing, Southall, Wandsworth, Fulham, Hayes, Hounslow, Surbiton, Wembley and Camberley.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Phone
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Phone
United KingdomSlough Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near West Drayton, England

Latest outage, problems and issue reports in West Drayton and nearby locations:

  • AlisonBurnsy Alison Burns 💃🏻💋 (@AlisonBurnsy) reported from Borehamwood, England

    @O2 I really need to speak to someone urgently im@trying to pay@my bill and it’s saying zero balance but I can’t call use my internet or text I need my phone and I can’t get through to anyone to sort it pls message me to help£

  • 26samb Samantha Blandy (@26samb) reported from Kingston upon Thames, England

    @O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help

  • maryhippychick m a r y (@maryhippychick) reported from Hounslow, England

    @O2 It’s being investigated but there was no indication that they would be back in touch with me. I’m concerned that my address will show up with bad credit with both you and other bodies as a result of this fraud.

  • Peachey_79 Charlene (@Peachey_79) reported from Wandsworth, England

    My mum is vulnerable and can’t use the internet... she needs help @O2

  • ChiswickRFCGirl Chiswick RFC Girls (@ChiswickRFCGirl) reported from Hammersmith, England

    Hello @O2 and @Apple I continue to have multiple daily issues with network dropping on my XR. You have known about this issue since December 2019. Any update on a fix??

  • BrianJThompson8 BrianJThompson8 (@BrianJThompson8) reported from Barnet, England

    @ItsAdsolution @O2 All of my calls which I've tried to make the O2 have not been answered I have a 40 phone and they don't seem to care I think if this keeps on we should see them because I've got a really bad disability and I've got a 40 phone so we should sue them

  • RoslynBriggs89 Roslyn (@RoslynBriggs89) reported from London, England

    @O2 is one of the worst phone providers. How can I pay off my contract and still get charged. Your website is overcrowded too. Disgusting and poor service.

  • Peachey_79 Charlene (@Peachey_79) reported from Wandsworth, England

    @O2 hey my mum needs help and can’t get through on phone. She’s not good with the internet... she’s trying to top up her phone but it’s not accepting any cards. It’s a new pay as you go phone ....

  • DJTommyPickles Tommy Pickles (@DJTommyPickles) reported from Wandsworth, England

    @O2 truly the worst customer service I’ve experienced in a long while

  • love_kittyket Katherine Stephens (@love_kittyket) reported from Hillingdon, England

    Trying to contact @O2 about my bill. But your live chat unavailable, your phone service is limited and cuts me off and my O2 app not useful in helping me.

  • itsnadine_ abena (@itsnadine_) reported from Harrow Weald, England

    @O2 I changed my tariff now I can’t add a bolt on, if I can’t listen to this mix whilst on a run I’ll cry help

  • AdairDrivePhoto Hayden | London Event Photographer (@AdairDrivePhoto) reported from Wandsworth, England

    Hi @O2 links in your last email are not working for me. #GoDine

  • SeanEdwardParry Sean Parry (@SeanEdwardParry) reported from Wandsworth, England

    @O2 Please help me set up visual voicemail on my iPhone SE 2020 - I’m finding it impossible!

  • TaniaAlcor Tania d'Alcor #FBPE 🕷🐟🇪🇺🇪🇺🇪🇺🇪🇺🇪🇺🇪🇺 (@TaniaAlcor) reported from Kensington, England

    @No_es_bueno_Bob @O2 In west London around 2am EEweb connection went down for approx half an hour.

  • ScottCanEat ScottCanEat (@ScottCanEat) reported from London, England

    Hey @O2.. I #know these are weird times. i placed an order on sunday confimed & paid. online shop says next say delivery is still available. Ive emailed, replied with please use chat. Chats off line. I phoned and only upgrades and leaving o2 calls are accepted. Help

  • nmunawar dr nabila 🌹 (@nmunawar) reported from Wandsworth, England

    Topped up my data TWICE in one hour and was only using what’s app. Called @O2 who explained to me that streaming movies takes a lot of data. I was not streaming movies. “Sorry we can’t provide you with any help at this time”Is there any accountability whatsoever ? Doesn’t seem so

  • Avigazed Avigazed (@Avigazed) reported from Addlestone, England

    @O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.

  • The_Caz Caz Young (@The_Caz) reported from Wandsworth, England

    @O2 Hi! I hope you can help. I mailed o2 Recycle my old phone back in March. You have since changed providers for the recycle service and now my phone is lost. Seems like I'll never receive payment. I'd like either my phone returned or the money please.

  • maryhippychick m a r y (@maryhippychick) reported from Hounslow, England

    @O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.

  • RebeccaW40 RebeccaW40 (@RebeccaW40) reported from Epsom and Ewell District, England

    @O2 network is down yet again. This keep happening and is really not good. During a time like this People need to be able to speak to loved ones. This is becoming a regular thing now. Beyond a joke

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • demi_akinrowo Dem (@demi_akinrowo) reported

    @O2 Hi O2, I am in Barcelona and cannot get any connection to Movistar at all. 4G won’t connect and 3G is doing nothing. Please can you assist as I have roaming included in my plan and have never had this issue in Europe before

  • pcarrollmusic Pete Carroll Music (@pcarrollmusic) reported

    @O2 Your Network is shite. Every week connection issues, timing out, I give you £30-50 a month, This morning is the last money you'll get from me. Amateurs !

  • candlish_david david candlish 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@candlish_david) reported

    @wendyg4073 @O2 I went into the shop with the same problem.They exchanged the Sim but that didn’t help

  • AEGIS_Five Five (@AEGIS_Five) reported

    No issues are being resolved, our time is being wasted and quite frankly I'm done with being treated like a decade of my money means nothing. @O2 @VodafoneUK @giffgaff or whoever else hit me up with some deals.

  • silentpen Ivy • 💙 🌹 (@silentpen) reported

    @O2 I was charged £24.39 in March - April for “things you bought” at £9.16 that I NEVER bought.

  • curiouszhi Zhi Ling Lee (@curiouszhi) reported

    @O2 Hi - longtime customer here. I've been on hold for 30 mins trying to speak to someone about my tariff. Do I need to say I'm leaving O2 for someone to pick up the phone faster?

  • brookew89 Brooke (@brookew89) reported

    @O2 my order placed on Tuesday which was next day delivery hasn’t arrived, Royal Mail say the tracking number doesn’t exist and I can’t find an answer on the FAQs or a number to call, could someone help me please? 🙏

  • SeanMcn99075899 Sean Mcnally (@SeanMcn99075899) reported

    @O2 Poor signal ever since I started my contract, explanation mark on the 4g/5g symbol

  • yorkonafork York on a Fork (@yorkonafork) reported

    @O2 @daviddunninguk You’ve never shown any active willingness to fix this in my experience.

  • jonandmarkuk Jonathan Phillips (@jonandmarkuk) reported

    @O2 is it normal for people on the website chat to simply disconnect from the chat when asked to simply clarify what I get as a VM customer. Seemed he wanted to just push a sale and didn't want to answer simple questions. Very rude and unhelpful.