O2 Outage Report in Shepperton, Surrey, England
Why is my O2 service not working?
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
Problems in the last 24 hours in Shepperton, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at O2
O2 is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
- Phone (41%)
- Internet (32%)
- Total Blackout (22%)
- Wi-fi (3%)
- E-mail (2%)
- TV (0%)
Live Outage Map Near Shepperton, England
The most recent O2 outage reports came from the following cities: Kingston upon Thames, Hammersmith, Maidenhead, Wembley, Wandsworth, Uxbridge, Greenford, Paddington, Guildford, Kensington, Leatherhead, Woking, Hounslow, Ealing, and Slough.
| City | Problem Type | Report Time |
|---|---|---|
 Kingston upon Thames
|
Wi-fi | 1 day ago |
|
Hammersmith
|
Internet | 3 days ago |
|
Hammersmith
|
Internet | 4 days ago |
|
Maidenhead
|
Internet | 5 days ago |
|
Wembley
|
Internet | 6 days ago |
|
Hammersmith
|
Internet | 9 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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David Chow 📶 (@davidchow) reported from Hammersmith, England@MIROFUR Disagree. In the UK it was an exclusive on @O2 as they built out EDGE and turned on support for interactive voicemail. It created a massive influx of people to the base, who continued to stay on even when the 3G version eventually shipped to other carriers.
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Robert Blevin (@RobertBlevin) reported from Guildford, EnglandHey @O2 - I’ve had appalling voice and data reception for months. I spoke to your shop in Guildford 2 weeks ago, and they said that it was a known issue + signed me up for text alerts. Now you text me every few days to say you haven’t fixed it. 1/2 ...
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Joseph Morrison (@JosephMorrison0) reported from Kensington, EnglandNo company has ever treated their clients so poorly as @o2. Discgrace. The absolute worst contract ever. Never has service anywhere! Sign with someone else.
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Richard Frame (@rafthemaster) reported from Kensington, England@O2 this phone number is harassing me - 020 3389 6395 - it’s a fake automated call claiming to be @HMRCgovuk called me 4 times already today! Wants to press option for operator (but I haven’t done so), needs reporting for harassment / impersonation of government service! @Ofcom
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Sarah Ward (@tiggsie) reported from Richmond, England@_MiddleAgedGay_ @O2 @Ofcom I will never ever go to @O2 had a contract for a year with them and found the customer service horrendous terminated my contract and went back to @VodafoneUK, which are slightly more expensive but have great service for many years now. Hope you get it sorted soon
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Denis Field (@DenisField) reported from Richmond, EnglandAs much as I love my @oneplus it sucks not being able to go into a store and buy accessories. Especially now that @O2 are done trading with them.
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Tom Bassett (@oxymoron_tom) reported from Wandsworth, EnglandIs there a issue in the Earlsfield/Clapham Junction area, consistently been getting speeds of 0.01MB or no data at all @O2
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Kirsty Ann (@PandaEyesKirsty) reported from Maidenhead, England@AmazonUK I have made a large order and it has been delivered to a Amazon locker. This locker is in a private @O2 building. THIS WAS NOT STATED AT THE TIME I ORDERED! Now they're refusing me access so my daughters birthday presents are not able to be collected!!😭 HELP!
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Mike Brownnutt (@MikeBrownnutt) reported from Merton, England@O2 Just renewed with you for another 18 months. Your fantastic sales advisor informed me I’ve been a loyal customer for over 8 years. Any chance of sending me something to celebrate our partnership. 🍾🎉
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Ralph Varcoe (@RalphVarcoe) reported from Merton, England@O2 Your own website says there’s a mast down. We had a problem quite a few weeks ago. Zero coverage makes o2 useless.
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Ralph Varcoe (@RalphVarcoe) reported from Merton, England@O2 Can you sort your mast out in Wimbledon please. Totally crap service for weeks and weeks and weeks. Really poor!
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Charlene (@Peachey_79) reported from Wandsworth, England@O2 Well after 3 phone calls and the staff in your Wandsworth store trying I was told I couldn’t cancel and had to wait.
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Bari Heer (@B_Heer84) reported from Wraysbury, England@O2 are the biggest disgrace possible. Im a pay monthly customer, paying £53 a month. I have no network coverage. O2 have confirmed I live in a Black spot and they will not be helping me. They said to me..’These things happen’...! O2 said I still have to pay my monthly fee..!
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Astro Gyal 💦 (@Astr0Isha) reported from Brentford, England@O2 is down again ugh tell me something I don’t know
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Mohamed Abdinur (@MabdiNur1) reported from Hammersmith, England@O2 I’m considering to leave after many years with you due to poor connection both voice and data. Shame once u was my no 1 choice of network.
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Jonny Harris 🇬🇧 (@thespacedmonkey) reported from Ealing, EnglandUnbelievably bad customer service from @O2 . I was found no service when I live in London is expected and I would not be a booster and that a booster didn’t even exist. A quick google found the booster. Also pretty rude to me. Not happy after 9 years with them to get that.
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Simon 'Whippet'.. (@s_reynolds808) reported from Kingston upon Thames, EnglandTrying to listen to @VirginRadioUK on phone app on train and @O2 signal cutting out .. I know some areas are black spots but 3G surely should cope 😬 frustrating getting sound bites every 5 mins
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Lyndall (@LyndallAnn) reported from Hounslow, England@O2 This issue started a few weeks ago for me and my friend has had the same issue so changed phone companies a couple months ago.
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Lee 'Budgie' Barnett (@budgie) reported from Paddington, England@O2 Wasn’t a problem, as such. ‘Kit breaks’ is an ever present rule. Was mainly to let others know,, if they had problems and wondered what was going on.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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ℵeil ℑones (@NeilJonesOnline) reported@O2 @danyologic Hijacking this thread - on MyO2, following these links tells me what Wifi calling is and how to enable it on my iPhone, no option to add the service or enable it on my account. However, when I do that in my phone settings I get "To allow Wifi calling on this account, contact O2"
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Sara OA (@Saaraomar) reported@O2 I have had no voice signal since 9pm last night, can this be looked into urgently
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Matt (@weyland76) reportedJust lost out on an eBay bid because despite my phone telling me I had full 4G signal, nothing would load. Thanks a bunch @o2 and your 💩 network.
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Abankwah Vincent O. (@abanvini) reported@O2 Hi, my odeon priority code is not working please, and I’ve got 11 hours to book.
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Kyah_Music (@KyahMusic) reported@RangersBear55 @O2 @EE Don't do that. EE is **** right now.
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Steven (@SteAndKel) reported@O2 why is your signal SO **** in Manchester? Literally unusable. Have to rely on my friends with @EE just to send a message to friends!
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JolieMei (@JolieMei_) reported@O2 Yes I can log into the actual website but not the mobile app which is weird. Are there issues with the app?
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steveash (@steveash69) reportedHi @o2, I'm using a Giffgaff SIM in Warton LA5 9RY and there is no 4g connection at all. Was fine a couple of weeks ago. Site says no issues but only connects to 3g and really slow. Any advice pls
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craig (@craig18645879) reported@O2 Customer service is atrocious and the major focus is on free holidays 😤. A whole month of NO 4G From a company that proclaims a fantastic service “ Friday in Priority” .. prioritise a better service for EXISTING customers
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NickJG (@Gylo) reported from Sheffield, England@O2 Trying to sort my mums #payasyougo account after 45mins waiting, two attempts to call in ended up on the same line as another customer, what a communications company!