O2 outages and service status in Shepperton, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Shepperton, England

The most recent O2 outage reports came from the following cities: Wandsworth, Hammersmith, Kingston upon Thames, Uxbridge, Greenford, Leatherhead, and Woking.

City	Problem Type	Report Time
Wandsworth	Internet	18 hours ago
Hammersmith	Total Blackout	1 day ago
Hammersmith	Internet	6 days ago
Hammersmith	Phone	11 days ago
Hammersmith	Internet	11 days ago
Kingston upon Thames	Internet	17 days ago

Nearby cities with recent reports

Community Discussion

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O2 Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  Sally Gilchrist (@SallyGilchrist1) reported 2 minutes ago from Wandsworth, England

  @O2 O2 kings road refused to help with my iPhone problem. They sold it to me and still paying for it. Anyone else had a problem with faulty phones from them?

• 
  Chris sweet (@poundland_thor) reported 5 minutes ago from Richmond, England

  It is now day 15 since I first reported not getting the phone I ordered from @O2 and I still have no phone or update, It is now 23 days since I put the order through - this is not what customer service looks like

• 
  m a r y (@maryhippychick) reported 7 minutes ago from Hounslow, England

  @O2 It’s being investigated but there was no indication that they would be back in touch with me. I’m concerned that my address will show up with bad credit with both you and other bodies as a result of this fraud.

• 
  Federica Parise (@cityposer) reported 10 minutes ago from Brentford, England

  .@O2 sent messages on Twitter, called customer service, DM sent via Twitter: 4 days after upgrading my plan I am still not able to make or receive calls and I was told it will take 3-7 days to sort it: why?

• 
  Liz Rose 😍 (@esrose2003) reported 15 minutes ago from Richmond, England

  @O2 Yeah roam freely in Europe but beware going anywhere else, they wanted to charge me DAILY, the same amount that my husband was charged monthly by his network!!! Beware of extreme charges and dreadful customer service

• 
  Verity Powell (@PowellVerity) reported 22 minutes ago from Spelthorne District, England

  @O2 worst customer services, ring 202 to pay off phone and they cut me off then don’t answer, told on chat to follow link to chat to someone else who tells me they can’t help and ring 202! Going round in circles no wonder once paid off phone I’m leaving!

• 
  Vìncere. (@VictorJ1987) reported 23 minutes ago from Brentford, England

  Thanks @VodafoneUK for the run of 3 poor months of customer service requiring us to request for cancellation. Typical that your retention team could not even be bothered to make an effort. Go and listen to the phone call. I guess @EE or @O2 here I come. #Vodafone #Dontbother

• 
  Robert Balaam (@RobertBalaam) reported 26 minutes ago from Wandsworth, England

  .@O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful

• 
  Ruth Maurice (@ruthie82) reported 26 minutes ago from Merton, England

  @O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.

• 
  𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported 31 minutes ago from Kingston upon Thames, England

  My contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)

• 
  Dowsey (@fbateallthepies) reported 33 minutes ago from Wandsworth, England

  @O2 is the o2 network struggling .. I’ve not been able to make any calls all morning .. but have 4g and can use the internet and send messages !! @o2

• 
  Charlene (@Peachey_79) reported 35 minutes ago from Wandsworth, England

  My mum is vulnerable and can’t use the internet... she needs help @O2

• 
  Dimitthri Lochana Vithanage (@sparkyDLVXO) reported 36 minutes ago from Banstead, England

  @O2 Heres the weird thing it actually was decent! Also i cant use wifi calling when im out and about. Please fix or install new cell towers around in the Epsom area and around the surrounding towns. Either its due to congestion or poor signal!

• 
  Nicola Fish 💙 (@Nicolanoodle) reported 40 minutes ago from Richmond, England

  @O2 we’re having a nightmare with network in TW1. Is there is known issue? If not, can I report one? It’s been about 10 days now.

• 
  dr nabila 🌹 (@nmunawar) reported 44 minutes ago from Wandsworth, England

  Topped up my data TWICE in one hour and was only using what’s app. Called @O2 who explained to me that streaming movies takes a lot of data. I was not streaming movies. “Sorry we can’t provide you with any help at this time”Is there any accountability whatsoever ? Doesn’t seem so

• 
  Azhaar Ashraf (@azhaarashraf) reported 46 minutes ago from Kingston upon Thames, England

  @O2 Can you please help me as I can't send you a direct message

• 
  Marcus (@Marcus_dd1) reported 46 minutes ago from Southall, England

  @O2 Hi, my O2 cinema voucher keeps saying that there is a problem adding the voucher. Could you help me to go see James Bond tomorrow please

• 
  hedara (@hedaramusic) reported 46 minutes ago from Hammersmith, England

  @O2 absolute JOKE of a service today. Got a deal offered to me by your retentions team TODAY, I ring back later to call it and no one with authorise it. Been passed to and fro for an hour and a half and got NOWHERE. The phone and deal I want is sat in my basket. Help.

• 
  Robert Balaam (@RobertBalaam) reported 49 minutes ago from Wandsworth, England

  @O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful

• 
  Jason MacKenzie (@jasonmackenzie) reported 55 minutes ago from Merton, England

  16 minutes on hold to @O2 - then the call got dropped. I think I’m going back to @VodafoneUK … all I want is average to good customer service.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lisa Lewis (@Lewis_lisa7) reported 5 minutes ago

  @O2 We noticed a problem last night. It says the problem that has been fixed in our area. It seems to be working again. Thanks

• 
  Gemma (@gemnicolson) reported 5 minutes ago

  @O2 account locked for security issues? I’ve called multiple times and always told a ticket has been raised yet next time I phone they know nothing! 2 month + this is going on for now! Account for 16 years - ridiculous service!

• 
  Shane (@shanelotriet) reported 6 minutes ago

  @O2 It’s like this all the time. It’s really frustrating when you trying to use your phone at the till points and have no signal.

• 
  CurlyJelly (@paulineb1956) reported 6 minutes ago

  @StevieDee710 @O2 I've been with EE for yonks, will never not be

• 
  Richard Sears (@BucketofFrogs) reported 12 minutes ago

  @O2 hi there is there any reason why the mobile signal is so poor in HP4 postcode area ?

• 
  MarQus Romelle (@MarQusRomelle) reported 12 minutes ago

  @O2 Yes I confirm. I seriously hope o2 are able to solve this issue because it shouldn’t be made so difficult, jumping through hoops and a bunch of loading screens with portal errors, to do something as simple as making a payment; it’s incredibly anti-consumer.

• 
  Keighley West (@KeighleyWest) reported 18 minutes ago

  @MrZacJamesB @O2 I’m having the same problem and now my services have been restricted due to no payment!!

• 
  StevieDee (@StevieDee710) reported 24 minutes ago

  @O2 Offer is fine. Service poor.

• 
  🇬🇧 Andy🇬🇧 (@4peterborough) reported 24 minutes ago

  @O2 @Ofcom can you send me the link to make a complaint? @O2 refusing me the 14 day change your mind

• 
  Paul Clements (@paulclements) reported 31 minutes ago

  @O2 I’d like to buy a data bolt-on, but can’t get through on the phone (poor signal, I expect). Can you help?