O2 Outage Report in Shepperton, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (31%)
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Total Blackout (17%)
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Wi-fi (3%)
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E-mail (2%)
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TV (%)
Live Outage Map Near Shepperton, Surrey, England
The most recent O2 outage reports came from the following cities: London, Hammersmith, Kensington, Leatherhead, Woking, Paddington, Hounslow, Ealing, Slough, Esher, Worcester Park, Pirbright, Wandsworth, Kingston upon Thames and Ascot.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Phone | |
| London |
Internet | |
| Hammersmith |
Phone | |
| London |
Internet | |
| Kensington |
Phone |
Community Discussion
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O2 Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Hayden | London Event Photographer
(@AdairDrivePhoto) reported
from
Wandsworth, England
Hi @O2 links in your last email are not working for me. #GoDine
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dr nabila 🌹
(@nmunawar) reported
from
Wandsworth, England
Topped up my data TWICE in one hour and was only using what’s app. Called @O2 who explained to me that streaming movies takes a lot of data. I was not streaming movies. “Sorry we can’t provide you with any help at this time”Is there any accountability whatsoever ? Doesn’t seem so
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Tommy Pickles
(@DJTommyPickles) reported
from
Wandsworth, England
@O2 truly the worst customer service I’ve experienced in a long while
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RebeccaW40
(@RebeccaW40) reported
from
Epsom and Ewell District, England
@O2 network is down yet again. This keep happening and is really not good. During a time like this People need to be able to speak to loved ones. This is becoming a regular thing now. Beyond a joke
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Tania d'Alcor #FBPE 🕷🐟🇪🇺🇪🇺🇪🇺🇪🇺🇪🇺🇪🇺
(@TaniaAlcor) reported
from
Kensington, England
@No_es_bueno_Bob @O2 In west London around 2am EEweb connection went down for approx half an hour.
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
@O2 hey my mum needs help and can’t get through on phone. She’s not good with the internet... she’s trying to top up her phone but it’s not accepting any cards. It’s a new pay as you go phone ....
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𝕂𝕒𝕥𝕚𝕖
(@Katie_Lewis_) reported
from
Kingston upon Thames, England
@TweetFlicker @O2 I know, o2 used to always be the best now its gone down hill fast! Sky mobile is brilliant, my daughter is on it and you get good rewards with it like o2 moments, but better!
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𝕂𝕒𝕥𝕚𝕖
(@Katie_Lewis_) reported
from
Kingston upon Thames, England
My contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)
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Roslyn
(@RoslynBriggs89) reported
from
London, England
@O2 is one of the worst phone providers. How can I pay off my contract and still get charged. Your website is overcrowded too. Disgusting and poor service.
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Sean Parry
(@SeanEdwardParry) reported
from
Wandsworth, England
@O2 Please help me set up visual voicemail on my iPhone SE 2020 - I’m finding it impossible!
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Katherine Stephens
(@love_kittyket) reported
from
Hillingdon, England
Trying to contact @O2 about my bill. But your live chat unavailable, your phone service is limited and cuts me off and my O2 app not useful in helping me.
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
My mum is vulnerable and can’t use the internet... she needs help @O2
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Tom Byford
(@tombyford) reported
from
Paddington, England
@_peetaypan @O2 If you want to keep your number you can get a PAC code by texting PAC to 65075 once you give that to your new network provider you shouldn’t have any more hassle
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Chiswick RFC Girls
(@ChiswickRFCGirl) reported
from
Hammersmith, England
Hello @O2 and @Apple I continue to have multiple daily issues with network dropping on my XR. You have known about this issue since December 2019. Any update on a fix??
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Caz Young
(@The_Caz) reported
from
Wandsworth, England
@O2 Hi! I hope you can help. I mailed o2 Recycle my old phone back in March. You have since changed providers for the recycle service and now my phone is lost. Seems like I'll never receive payment. I'd like either my phone returned or the money please.
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Robert Valentine
(@NeedMoreTea) reported
from
Kensington, England
@O2 I get masts break down etc, but two weeks is quite a long time.
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Samantha Blandy
(@26samb) reported
from
Kingston upon Thames, England
@O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help
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Alex
(@Alx_R_M) reported
from
Paddington, England
@O2 #help #GPS I have just discovered that my location cannot be seen for some apps on 4G just on WiFi connection. I do not understand this issue and I will need if possible an answer. #ThankYou
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Dimitthri Lochana Vithanage
(@sparkyDLVXO) reported
from
Banstead, England
@O2 Heres the weird thing it actually was decent! Also i cant use wifi calling when im out and about. Please fix or install new cell towers around in the Epsom area and around the surrounding towns. Either its due to congestion or poor signal!
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Avigazed
(@Avigazed) reported
from
Addlestone, England
@O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Leeroy Santana
(@Leeroysantana) reported
@O2 Very surprised to hear @O2 managed to have sold out of their priority tickets for Peter Kay. Would really like to know how as both my partner & I tried logging on into the app all day yesterday & all we were greeted with was errors or no option to purchase said tickets! 🤔😤
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Kayla Sperrin
(@kayla_sperrin) reported
@O2 why can I still not get on o2 priority? Type my mobile number in and it keeps going back to start. Never had to input my mobile number in before until yesterday. Why now?
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Mr Pricco
(@MrPricco) reported
@O2 Absolute shambles, been trying to access this since 10am yesterday morning and now the priority tickets are sold out. Never tried o2 Priority before, doubt i will try again.
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Edouard Lapaglie
(@EDFROG) reported
@S_Michelle92 @O2 Same here. Deleted & reinstalled app. Made no difference. Tried both the O2 and Virgin logins. Fail. No Greggs butty today. 😡
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Vicky
(@VickyVix80) reported
@clairew11864401 @O2 Not on the app was down from 9am for me and still is this morning! Found a leaked direct link on Facebook hotukdeals page which worked for me and I managed to get 2 tickets.
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DLPDADFAN
(@dlpdadfan) reported
@O2 Cmon guys - got to the front of the queue in Greggs, ordered a coffee and then had to pay for it it because the app was down. Are you going to offer refunds? Can't even go back later because I'm in meetings now to get my free one. 😡
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Janice Patterson
(@JanicePatte) reported
@rocknroll66 @O2 How is this possible when the app was down!!! The apps still not working! Mmmmmm please explain yo your many loyal frustrated users and sort the app !!!! Don't ever volunteer to host a pi$$ up in a brewery !!!
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VJFcufflinks
(@VJFcufflinks) reported
@O2 @peterkay_co_uk Glad for the overnight “upgrades”. I can’t even sign in now. Like a broken pencil - pointless ! 🙄
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Ken Lillford
(@sterlo1985) reported
@gagnboneman @O2 Can’t login using the website either.
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Saintsmith80
(@saintsmith80) reported
@O2 any chance priority working today so I can use my Prezzo offer for lunch as had to cancel yesterday because of site being down?