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O2 outages and service status in Shepperton, England

Problems detected

Users are reporting problems related to: internet, phone and total blackout.

Full Outage Map
  • O2 generated 0 outage signals in the last 24 hours around Shepperton, including 0 direct reports.
  • The most common problems reported in this area mention Phone, Internet, and Total Blackout.
  • The most recent signal from this area was received Jul 3, 4:37 PM GMT+1.
  • 40% Phone (40%)
  • 20% Internet (20%)
  • 20% Total Blackout (20%)
  • 20% Wi-fi (20%)

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 7: Problems at O2

O2 is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Shepperton, England

The most recent O2 outage reports came from the following cities: Richmond, Hounslow, Teddington, Hammersmith, Brentford, Epsom, and Ascot.

CityProblem TypeReport Time
Richmond Total Blackout 4 days ago
Hounslow Internet 5 days ago
Teddington Phone 12 days ago
Hammersmith Wi-fi 17 days ago
Brentford Phone 25 days ago
Hammersmith Phone 1 month ago

Nearby cities with recent reports

Richmond

1 recent signals

4 days ago
Hounslow

1 recent signals

5 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • ninavdbennett
    Nina Van Driel (@ninavdbennett) reported from Windsor, England

    @O2 I am sorry but I am simply shocked at your poor customer service. I have now called twice to complain and ask for help. Twice I have been told a manager would call me. Twice this has not happened.

  • Marcus_dd1
    Marcus (@Marcus_dd1) reported from Southall, England

    @O2 Hi, my O2 cinema voucher keeps saying that there is a problem adding the voucher. Could you help me to go see James Bond tomorrow please

  • EmlynAD
    Emlyn Akoto-Dwemoh (@EmlynAD) reported from Esher, England

    @O2 Same network. PAYG to SIMO. I was told on the phone yesterday that it would take 3-4 hours. Not happy. 😔

  • nickshuttle
    Nick Shuttleworth (@nickshuttle) reported from Ealing, England

    @O2 can you explain why I cannot transfer my eSIM card electronically? Surely that is the whole point of eSIMs? I now have to wait 5 days to receive a new pack before I can transfer my phone. Seems archaic. Unimpressive customer service.

  • GavinWilsonTalk
    Gavin Wilson 📺🎥 ♿🏳️‍🌈 (@GavinWilsonTalk) reported from Merton, England

    @O2 is the website and app experiencing problems? Trying to update my details with my new debit card number as old one has expired and keep getting error messages 🤔🤔🤔

  • ruthie82
    Ruth Maurice (@ruthie82) reported from Merton, England

    @O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.

  • The_Caz
    Caz Young (@The_Caz) reported from Wandsworth, England

    @O2 Hi! I hope you can help. I mailed o2 Recycle my old phone back in March. You have since changed providers for the recycle service and now my phone is lost. Seems like I'll never receive payment. I'd like either my phone returned or the money please.

  • ukcomic
    Jeff Stevenson (@ukcomic) reported from Hillingdon, England

    @VodafoneUK I have spent three hours of phone time trying to resolve a mistake that your company has made. I am so glad I went back to @O2 PLEASE BE WARNED .... Vodafone customer service is the worse !

  • Stefan_baisden
    Baisden 📸🎥 (@Stefan_baisden) reported from Southall, England

    @O2 the phone has been cut twice from two separate convos. Will someone please call me back and tell me why my service has been down all day!?

  • ashley_leggett
    Ashley Leggett (@ashley_leggett) reported from Hounslow, England

    @O2 your signal in Hammersmith is a joke. London in 2021 and can’t even make a phone call.

  • jasonmackenzie
    Jason MacKenzie (@jasonmackenzie) reported from Merton, England

    @O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.

  • brineferry
    HeHymn ³⁰ (@brineferry) reported from Brentford, England

    @O2 are you broken

  • TMytton90
    Tom Mytton (@TMytton90) reported from Wandsworth, England

    @O2 had hardly any signal all week in SW16. No notification of works on the local masts. No impressed

  • AdairDrivePhoto
    Hayden | London Event Photographer (@AdairDrivePhoto) reported from Wandsworth, England

    Hi @O2 links in your last email are not working for me. #GoDine

  • Peachey_79
    Charlene (@Peachey_79) reported from Wandsworth, England

    @O2 hey my mum needs help and can’t get through on phone. She’s not good with the internet... she’s trying to top up her phone but it’s not accepting any cards. It’s a new pay as you go phone ....

  • DebsHaden
    Debbie Haden (@DebsHaden) reported from Slough, England

    @O2 I need somebody from your customer services team to contact me straight away! Your website is taking me round in circles and not helping. I should have had my contract cancelled and it hasn’t happened. So still paying out for it. Not happy at the moment.

  • RobertBalaam
    Robert Balaam (@RobertBalaam) reported from Wandsworth, England

    @O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful

  • SuarezFusters
    Jose Suarez (@SuarezFusters) reported from Ealing, England

    @O2 anyone can please tell me what’s going on with the network in W13 9 I can’t receive message and call from last Saturday, I guess I need to change my provider.

  • Si11y3gg
    Pawlie (@Si11y3gg) reported from Richmond, England

    @VixSeaman @EE @O2 I’m with o2 also! Was with Three before, but would never bother with EE. I will only do sim only.

  • bedefeltham
    Bede Feltham 💙 (@bedefeltham) reported from Esher, England

    @O2 @gbuttars I'm trying to access Statements on MyO2 account as well. Says information not available at them moment. Is this part of the fix too? 🤔🙏 Please message here if so and once fixed....thx

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Goodbob888
    Goodbob (@Goodbob888) reported

    @Footiestatsguru @EnglandRugby @O2 Yep, same no Ted Hill second pack. Horrible.

  • iz__zy
    iz (@iz__zy) reported

    @O2 it’s been a week now and I still can’t login into the priority app. What’s going on and what’s the problem? I’ve called customer service and DM and spent £4 on data which I didn’t need to. #service

  • GitGrumpygit
    the original Grumpy *** (@GitGrumpygit) reported

    @miniblob_dnr @LUDENClassics @O2 I’ve never had a problem, switched from Vodafone 6yrs ago as they wouldn’t let me pay my bill

  • themoogler
    Mitul Chauhan (@themoogler) reported

    @O2 My wife (an O2 customer for over 20 years) lost her phone a few days ago and has tried to replace it but "computer says no". You won't let her buy a new phone because verification is linked to her lost phone. She is stuck in a mad loop. Please help

  • UpperBullen
    Tim (@UpperBullen) reported

    @O2 trying to purchase in your sales. Clearly your systems have problems.

  • UpperBullen
    Tim (@UpperBullen) reported

    @O2 Surprise your systems are down until the sale ends

  • Aulternator
    Aulternator (@Aulternator) reported

    @O2 I’m trying to spend money on an additional product and you can’t take my money ?? Issue logged 25/06 still no contact, what a great business model you have !!

  • stumac1987
    Stuart McBride (@stumac1987) reported

    Leaving @O2 after 23 years as a customer. Very unhappy with how Mum was treated.

  • FionaLondonarts
    Fiona Mountford (@FionaLondonarts) reported

    @O2 SIX DAYS for a reply to my messsage! I do feel valued as a customer... This simply confirms my decision to leave O2 for a proper grown-up network. Woeful service all round.

  • RopaingTamack2
    AntoineDuBridge (@RopaingTamack2) reported

    @Cm1Sam @EnglandRugby @O2 lmao, Dupont is more a man than *******, ******* talks **** then acts like a ***** when he's getting payed back Dupont has some trophies, somes accolades ******* won't ever have even in his dreams