O2 Outage Report in Shepperton, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (16%)
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E-mail (3%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Shepperton, Surrey, England
The most recent O2 outage reports came from the following cities: London, Paddington, Fulham, Hayes, Hounslow, Surbiton, Hammersmith, Wembley, Richmond, Southall, Merton, Dorking, Ealing, Epsom and Oxshott.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Paddington |
Total Blackout | |
| London |
Total Blackout | |
| Fulham |
Phone | |
| Hayes |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Hammersmith, England
@cgledhill @McDonaldsUK @O2 I think the more pressing question is: Why are you using a public wi-fi network?
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siege
(@siegeism) reported
from
London, England
@O2 after 13 years I’ll be leaving O2. The #reception literally doesn’t exist in South London, better service with a tin can and string. It gets worse year in year out. Are you erecting #phone masts underground or something?
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Rose Hinds
(@RoseHinds) reported
from
Kensington, England
@O2 hi I’ve been charged extra this month for my phone / Apple Watch bill. Please could someone help me and explain why / resolve the issue
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Tom Mytton
(@TMytton90) reported
from
Wandsworth, England
@O2 had hardly any signal all week in SW16. No notification of works on the local masts. No impressed
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Rose Hinds
(@RoseHinds) reported
from
Kensington, England
@O2 Ah ok thank you. I’ve realised that my free trial with Calm has expired - how can I find out how much this is meant to cost? I’ve been charged twice and was not reminded that it would charge me this month please help
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Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before - I’ve now tested on both front and rear cameras with and without HDR and it bleaches every time. Is the product faulty @AppleSupport or is this an iPhone 12 issue in general. How can I fix it?
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David
(@daveya90) reported
from
Wandsworth, England
@O2 just went into one of your stores to upgrade my phone and experienced the worst customer service. Was told to recycle my phone with another shop in the shopping centre and be without a phone for 3 days cause they’d “give me a better offer” and told I could shop online instead
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Sheree
(@Sheree_Kirby) reported
from
London, England
@O2 I have an issue with my phone, some calls are not coming through (not ring or notification if missed called) & I'm not getting voicemails till hours later, it's not updating. After the phone battery dies & switched on or restarted do they appear.
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Steve Depeare
(@depeare) reported
from
Ealing, England
@O2 I’ve tried desperately trying to get hold of customer service and keep getting knocked off. I need a 5 g SIM card for my new iPhone 12 pro plus and need a 5 g sim , I think a card may be ordered but not the 5 g
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hedara
(@hedaramusic) reported
from
Hammersmith, England
@O2 absolute JOKE of a service today. Got a deal offered to me by your retentions team TODAY, I ring back later to call it and no one with authorise it. Been passed to and fro for an hour and a half and got NOWHERE. The phone and deal I want is sat in my basket. Help.
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Mark Harris
(@markh4780) reported
from
Kensington, England
@O2 looks like it’s gone down in London!!!! Any update on this would be helpful 🤷🏽
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siege
(@siegeism) reported
from
London, England
@O2 Done. I’ve started taking screen shots of locations with no service because it’s so bad.
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Nina Van Driel
(@ninavdbennett) reported
from
Windsor, England
@O2 I am sorry but I am simply shocked at your poor customer service. I have now called twice to complain and ask for help. Twice I have been told a manager would call me. Twice this has not happened.
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Patrick Keyte
(@PatrickKeyte) reported
from
London, England
@O2 please can you help me? Numerous people are getting calls from my mobile number when I haven’t actually called them or even have their details to start with. This has happened twice in the last week with two different people
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Jay S.
(@J5752x) reported
from
Paddington, England
Went to @O2 #TCR to swap my monthly contract onto a prepaid card. I was told it has to be done over the phone and they can’t issue a new SIM in store. Went to @EE and asked if I could transfer my number to them. The seem enthusiastic
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Pasha
(@Mr_ISC) reported
from
Wandsworth, England
Serious network issues with @O2 - calls not connecting or dropping after 30secs all morning!!
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Martin Kay
(@martinkay11) reported
from
Wandsworth, England
Did @O2 iphone recycle thing (diff login to normal O2... would help if they told you 🙄), was quoted £132. Then get message they’ve revised value to £28. 79% reduction. Zero explanation as to why. I’ll have that phone back then #o2recycle All a bit #GreedierO2 than #GreenerO2
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@O2 are you having power problems in the SW London area? I can’t get a service which is normally excellent
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@O2 Hi, yes I’ve done both. Apps are so slow loading when wireless is switched off and service isn’t great on 3G or 4G. Used to be excellent
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Canning
(@benhackshealth) reported
@DHLGlobal @O2 @EE That’s kinda how this is: you coulda rescued me from cancellin’ Now it’s too late, I am thousands down - I’m fuming. And all I wanted was a lousy email, or my cell.
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Ben Canning
(@benhackshealth) reported
@DHLGlobal @O2 @EE That’s kinda how this is: you coulda rescued me from cancellin’ Now it’s too late, I am thousands down - I’m fuming. And all I wanted was a lousy email, or my cell.
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Ben Canning
(@benhackshealth) reported
@DHLGlobal @O2 @EE Well, gotta go, I’m at the checkout page now. Oh ****, I forgot - How am I supposed to sign for... The phones you never sent out…
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Ben Canning
(@benhackshealth) reported
@DHLGlobal @O2 @EE That’s kinda how this is: you coulda rescued me from cancellin’ Now it’s too late, I am thousands down - I’m fuming. And all I wanted was a lousy email, or my cell.
-
Ben Canning
(@benhackshealth) reported
@DHLGlobal @O2 @EE Well, gotta go, I’m at the checkout page now. Oh ****, I forgot - How am I supposed to sign for... The phones you never sent out…
-
Ben Canning
(@benhackshealth) reported
@DHLGlobal @O2 @EE Well, gotta go, I’m at the checkout page now. Oh ****, I forgot - How am I supposed to sign for... The phones you never sent out…
-
Ben Canning
(@benhackshealth) reported
@DHLGlobal @O2 @EE Well, gotta go, I’m at the checkout page now. Oh ****, I forgot - How am I supposed to sign for... The phones you never sent out…
-
Ben Canning
(@benhackshealth) reported
@DHLGlobal @O2 @EE Well, gotta go, I’m at the checkout page now. Oh ****, I forgot - How am I supposed to sign for... The phones you never sent out…
-
Ben Canning
(@benhackshealth) reported
@DHLGlobal @O2 @EE That’s kinda how this is: you coulda rescued me from cancellin’ Now it’s too late, I am thousands down - I’m fuming. And all I wanted was a lousy email, or my cell.
-
Ben Canning
(@benhackshealth) reported
@DHLGlobal @O2 @EE That’s kinda how this is: you coulda rescued me from cancellin’ Now it’s too late, I am thousands down - I’m fuming. And all I wanted was a lousy email, or my cell.