O2 outages and service status in Shepperton, England
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Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Shepperton, including 0 direct reports.
- The most common problems reported in this area mention Total Blackout, Internet, and Phone.
- Total Blackout (69%)
- Internet (15%)
- Phone (15%)
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Shepperton, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Shepperton, England
The most recent O2 outage reports came from the following cities: Hammersmith, Uxbridge, and Slough.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Total Blackout | 11 days ago |
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Uxbridge
|
Phone | 13 days ago |
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Hammersmith
|
Total Blackout | 14 days ago |
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Hammersmith
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Total Blackout | 14 days ago |
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Hammersmith
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Total Blackout | 14 days ago |
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Hammersmith
|
Internet | 18 days ago |
Community Discussion
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O2 Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Jason MacKenzie (@jasonmackenzie) reported from Merton, England@O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.
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Amalik799 (@Amalik7991) reported from Kingston upon Thames, England@DieselDragonUK @O2 @Ofcom I see. EE is good for cities and countryside apart from the time when there was a broken cell tower near my hotel in the Isle of Wight! Had to deal with very slow speeds as the hotel WiFi limited their speeds. 😭
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mary spillane (@spillanemary) reported from Wandsworth, England@O2 what on earth? A mast down last week. Today another bloody mast down. You’ll update me when? AUGUST 27?! time to switch
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Federica Parise (@cityposer) reported from Brentford, England@O2 I cannot make or receive calls since I upgraded my plan on Tuesday this week. I reported it yesterday and still waiting for a reply, sent a DM via Twitter and no reply, calling 202 and have been waiting for over 30 minutes: what do I need to do to get help?
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Ruth Holliday (@RuthHolliday13) reported from Hammersmith, EnglandStill within my 14 day grace period with @O2 having so much trouble actually speaking to a human about my issue I’m so tempted to cancel cause this stupid system keeps just hanging up on me and it’s been 3 days since I requested they transfer my number… not great
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Federica Parise (@cityposer) reported from Brentford, England@O2 why will it take 3-7 days for you to be able to sort my current issue? I have been with O2 for over 10 years and all I did was to upgrade my plan with you 4 days ago!???
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𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported from Kingston upon Thames, EnglandMy contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)
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Richard Lace (@huggyheaven) reported from Wandsworth, England@o2 I trust, if you wish to keep me as a customer, you will #DontFundGBNews
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Tommy Pickles (@DJTommyPickles) reported from Wandsworth, England@O2 truly the worst customer service I’ve experienced in a long while
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B o b M a s s i e (@bobmassie01) reported from Worcester Park, England@O2 Disney+ £2 off offer not working
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Vìncere. (@VictorJ1987) reported from Brentford, EnglandThanks @VodafoneUK for the run of 3 poor months of customer service requiring us to request for cancellation. Typical that your retention team could not even be bothered to make an effort. Go and listen to the phone call. I guess @EE or @O2 here I come. #Vodafone #Dontbother
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Jose Suarez (@SuarezFusters) reported from Ealing, England@O2 what happens with the network? In W139df #I don’t have 3g from yesterday and that is a nightmare.
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Lyndall (@LyndallAnn) reported from Ealing, EnglandOne thing I’m excited about with going home is no longer using @O2 as my phone provider. Absolutely sick of always randomly getting “no service” and then it coming back 5mins later and dropping out again.
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Chiswick RFC Girls (@ChiswickRFCGirl) reported from Hammersmith, EnglandHello @O2 and @Apple I continue to have multiple daily issues with network dropping on my XR. You have known about this issue since December 2019. Any update on a fix??
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Fr Chris Phillips SSC (@phillipsc) reported from Brentford, EnglandHello @virginmedia @O2 I’m a customer of you both and am wondering when I’ll be upgraded to the new Volt benefits? I can’t see a way to opt in online.
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Sally Gilchrist (@SallyGilchrist1) reported from Wandsworth, England@O2 O2 kings road refused to help with my iPhone problem. They sold it to me and still paying for it. Anyone else had a problem with faulty phones from them?
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david bryant (@ladidalimey) reported from Richmond, England@O2 my wife’s new phone has been waiting 4 days for her old number to port across. 202 have been no use. She is looking after her elderly parents and you have shut down BOTH her old phone and the new one. What are you going to do about it?
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Dré (@daktadre) reported from Merton, England@O2 So a feeling a bit let down. I recommended 2more people to join o2 and both are showing on my referme page. Customer care promised to call me back twice in a month. No call back. I’ve sent emails with proof twice; still nothing. I’ve got 8 contracts on my account & o2 drive
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Samantha Blandy (@26samb) reported from Kingston upon Thames, England@O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help
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Chris sweet (@poundland_thor) reported from Richmond, EnglandIt is now day 15 since I first reported not getting the phone I ordered from @O2 and I still have no phone or update, It is now 23 days since I put the order through - this is not what customer service looks like
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Steven Casey (@Steven_Casey78) reported@O2 @dpduk_ Any chance of having this looked at or do i just cancel my account with you because your attitude to customers is woeful.
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John Till (@JohnTillUK) reported@sackedseafarer @O2 Not this time, my original complaint was about that - their resolution, after lots of back and forth, was to allow me to leave without paying an early termination fee (so a £380 saving). I wanted to view my final bill through their app, along with tracking my device plans 1/
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NESL (@mrs_nesl) reported@O2 I was only there for a day. Signal was so bad I couldn’t when check the status page. Appeared everywhere I went (near the promenade/football club) in Blackpool wouldn’t work. Was highly frustrating.
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Chris Connor (@DjChrisConnor) reported@O2 so my iwatch decided to die,and I’m still paying for the sim,how do I cancel. Your amazing app only lets me cancel my phone airtime that’s linked? Also want a new watch.
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Norman Lawson (@NormanL59377696) reportedOh great @o2 signal useless in Bromborough area again 😪
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Ikram ⚡️ (@Ikram_hhh) reported@jackalbion96 Bloody scandalous @O2 one of the worst for it
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Paul Curry (@Paulc2nd) reportedJust hung up on an offshore call centre for @O2 who wouldn't listen. She was wanting screenshots of my issues I am experiencing with the app and website and wanted to try and diagnose it. I explained it would be easier to talk to someone in the U.K. who has the @O2 app so they
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KopiteinPoland (@KopiteinPoland) reportedBefore @O2 say call customer service, why do I want to waste my time stuck in your queues, waiting to speak to someone about something I should be able to check online and pay if your website worked properly. #timeismoney
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ALIEN SUPERSTAR BODYGUARD 🤠🪩✨🛸 (Rep Tv era) (@viktorderyck) reportedSo we were standing in line at 7 in the morning they counted us and when we got in at the O2 and they after we sat down. They told us it was a priority line and we couldn’t enter if we didnt have prio. But we could enter as a guest with one of our friends. @TeamAriana @O2 @TheO2
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Lauren McLellan (@lmclells90) reported@O2 I need to make a formal complaint over appalling customer service over fraudulent activity on my account. I've tried endlessly to resolve this since it first came to light to no avail. O2 confirmed they would stop my direct debit to avoid the £286 bill leaving my account