O2 Outage Report in Shepperton, Surrey, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

• Phone (41%)
• Internet (32%)
• Total Blackout (21%)
• Wi-fi (3%)
• E-mail (2%)
• TV (0%)

Live Outage Map Near Shepperton, England

The most recent O2 outage reports came from the following cities: Hammersmith, Maidenhead, Wembley, Wandsworth, Uxbridge, Greenford, Paddington, Guildford, Kensington, Leatherhead, Woking, Hounslow, Ealing, Slough, and Esher.

City	Problem Type	Report Time
Hammersmith	Internet	12 hours ago
Hammersmith	Internet	2 days ago
Maidenhead	Internet	3 days ago
Wembley	Internet	3 days ago
Hammersmith	Internet	7 days ago
Wandsworth	Internet	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  Craig (@Rochdale_Cowboy) reported 46 seconds ago from Maidenhead, England

  Took out an @O2 account as part of some 'volt' deal with @virginmedia. My god O2 are bad. Apparently you have to wait a few months to access your account online to wait until their systems "catch up" for new joiners. Shouldn't have bothered.

• 
  Stephanie Addington (@AddingtonSteph) reported 3 minutes ago from Richmond, England

  .@McAfee and @O2 help. Keep getting 404 error when trying to log into the McAfee app.

• 
  Sheena Watts (@Sheena81) reported 3 minutes ago from Kensington, England

  @MoneySavingExp Is this every network? @O2

• 
  Sally Gilchrist (@SallyGilchrist1) reported 5 minutes ago from Wandsworth, England

  @O2 O2 kings road refused to help with my iPhone problem. They sold it to me and still paying for it. Anyone else had a problem with faulty phones from them?

• 
  Josh (@JoshBates) reported 15 minutes ago from Paddington, England

  @O2 I got this sorted doing this however this is really poor service. This should be an easy, self-service digital journey. Absolute joke that this took 35 mins for both me and your staff. Total waste of time. Please feed back.

• 
  Chris sweet (@poundland_thor) reported 24 minutes ago from Richmond, England

  It is now day 15 since I first reported not getting the phone I ordered from @O2 and I still have no phone or update, It is now 23 days since I put the order through - this is not what customer service looks like

• 
  Verity Powell (@PowellVerity) reported 24 minutes ago from Spelthorne District, England

  @O2 worst customer services, ring 202 to pay off phone and they cut me off then don’t answer, told on chat to follow link to chat to someone else who tells me they can’t help and ring 202! Going round in circles no wonder once paid off phone I’m leaving!

• 
  Tony Crean (@tony1945) reported 26 minutes ago from Richmond, England

  @NadineDorries @virginmedia @O2 This guff about roaming charges is nonsense, Nadine ..... But then you queried the amount of state support going to Channel 4, when in fact they're self-financing. Truth, eh? Not a standard which you bother with much...

• 
  Dave Hampton 🌍🌳 (@carboncoach) reported 28 minutes ago from Kensington, England

  Dear @EE It’s only a few months since I switched to you, but seems I’m gobbling data faster than ever when I was with @O2 Is your metric working? Maybe you’ll say your network is faster? if so I’ll gladly switch back: to my lower data allowance with O2: that I never used up!

• 
  Gavin 🇺🇦 (@Gavlar321) reported 33 minutes ago from Wandsworth, England

  @ajbails @EnglandRugby @O2 One issue with the pack I'd say is Stuart he's not an international prop he shouldn't be anywhere near the England team I don't know why Eddie keeps picking him

• 
  Liz Rose 😍 (@esrose2003) reported 36 minutes ago from Richmond, England

  @O2 Yeah roam freely in Europe but beware going anywhere else, they wanted to charge me DAILY, the same amount that my husband was charged monthly by his network!!! Beware of extreme charges and dreadful customer service

• 
  Emlyn Akoto-Dwemoh (@EmlynAD) reported 40 minutes ago from Esher, England

  @O2 Same network. PAYG to SIMO. I was told on the phone yesterday that it would take 3-4 hours. Not happy. 😔

• 
  Jeetesh Luhar (@Indian_Thriller) reported 41 minutes ago from Iver Heath, England

  Hey @O2 how do I cancel a SIM card that @virginmedia sent me as a data roaming replacement for the lack of WiFi installation service they’ve provided me at my new property? I wasn’t expecting to be charged extra for this mess up on their side so it’s a no thanks from me.

• 
  Liz Rose 😍 (@esrose2003) reported 44 minutes ago from Richmond, England

  @O2 @Ofcom how very patronising- your website didn’t work so used the number and paid today! After 20 years of loyalty I will be leaving for another network….dealing with your constant mess ups takes too much time/money- 3 already this year….it’s only April

• 
  Emlyn Akoto-Dwemoh (@EmlynAD) reported 47 minutes ago from Esher, England

  @O2 I was told a number would port over in 3-4 hours. 24 hours I am still waiting. Help please!?

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 47 minutes ago from Southall, England

  @O2 the phone has been cut twice from two separate convos. Will someone please call me back and tell me why my service has been down all day!?

• 
  Liz Rose 😍 (@esrose2003) reported 51 minutes ago from Richmond, England

  @O2 you’ve sent me reminder to pay u for a bill I can not see! I asked for a bill last mnth, as could not view online and nothing? This is on u! U have stopped my service but I wont pay until I have a break down? Bully! If u can send me a ltr, u can send me statement?? @Ofcom

• 
  Chris sweet (@poundland_thor) reported 52 minutes ago from Richmond, England

  @O2 it is now day 19 since I received a computer mouse instead of the phone upgrade I ordered and 27 days since I put the order through, still no phone, and no update. Since you are now in partnership with @virginmedia now, I'm thinking I will cancel both contracts - shocking

• 
  Ben Mitch 🇪🇺🏳️‍🌈🇨🇦🏴󠁧󠁢󠁷󠁬󠁳󠁿😎🤪 (@Mountie31) reported 55 minutes ago from Ealing, England

  @O2 The problem is the phone tries to switch to 5G where there is no coverage here so it results in no signal. That happens everywhere not just W5

• 
  HeHymn ³⁰ (@brineferry) reported 59 minutes ago from Brentford, England

  @O2 are you broken

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dan Richards (@dan_richards1) reported 5 minutes ago

  @O2 worst customer experience ever trying to upgrade my aunts phone last weekend, got hung up on twice and took well over 6 hours just to upgrade a phone.. pretty glad I’m with. Don’t go with o2

• 
  Ishbel (@ishcumming) reported 6 minutes ago

  @O2 I miss the cheerful man’s voice telling me the options when I call 2202. I used to recite the options along with him and now he’s gone and been replaced by an automated answer machine 💔 never got to say goodbye

• 
  Maxxi (@dj_maxxi) reported 8 minutes ago

  @O2 They’re acting as o2. Perhaps your legal team need to get involved as they asked me as an existing o2 customer (which I’m not) if I’d like offers on top of my tariff. I asked where they were calling from and they said O2

• 
  Malcolmtalcolm (@malcolmtalcolm) reported 9 minutes ago

  @O2 So, someone who has had a 500 minute contract with you for at least 10 years and has never exceeded it, and then out of the blue suddenly uses an additional 650 minutes in the space of three weeks… you don’t find this odd and maybe contact them? No you just bill them #wrong

• 
  Nath (@NathFerguson) reported 9 minutes ago

  @tchiya78 @O2 Same with me there’s a broken mast by me for the past 3 weeks and can’t use my phone but they don’t care yet they take ur money for a service u can’t use

• 
  Popadom Priest (@GeriatricGamer) reported 9 minutes ago

  @benjaminlfc @O2 Yeah I just noticed it’s not a tick. Yeah I hope they will, my original tweet was about hoping they won’t let me down as they never have :) Let’s hope it turns into a tick. Thanks.

• 
  Sean (@newtons88_) reported 11 minutes ago

  @O2 3 new sims tried this week and still not able to get signal. you need to sort out what you have done to my account

• 
  Benjamin Webster (@benjaminlfc) reported 11 minutes ago

  @GeriatricGamer @O2 Go to support at the bottom of the app, click track my order what does it say there?

• 
  William Ormston (@wormston_95) reported 13 minutes ago

  @O2 Sad to go but I can no longer get onto o2 account and my o2 sim is saying no service so I’d imagine it’s pretty much done.

• 
  eva (@eva83481607) reported 22 minutes ago

  @O2 I am so confused how to use my phone when in the US! I have O2 travel bolt on but I received texts that I went over my data limit (which I didn’t even know I had). Help! I don’t want to get loads of charges by doing something stupid