O2 Outage Report in Shepperton, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (30%)
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Total Blackout (12%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Shepperton, Surrey, England
The most recent O2 outage reports came from the following cities: Pirbright, London, Wandsworth, Slough, Kingston upon Thames, Ascot, Hammersmith, Ealing, Southall, Paddington, Fulham and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 Pirbright |
Phone | |
| London |
Internet | |
| Wandsworth |
Phone | |
| Slough |
Phone | |
| Kingston upon Thames |
Phone | |
| Ascot |
Phone |
Community Discussion
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O2 Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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hedara
(@hedaramusic) reported
from
Hammersmith, England
@O2 absolute JOKE of a service today. Got a deal offered to me by your retentions team TODAY, I ring back later to call it and no one with authorise it. Been passed to and fro for an hour and a half and got NOWHERE. The phone and deal I want is sat in my basket. Help.
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Hammersmith, England
@cgledhill @McDonaldsUK @O2 I think the more pressing question is: Why are you using a public wi-fi network?
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Patrick Keyte
(@PatrickKeyte) reported
from
London, England
@O2 please can you help me? Numerous people are getting calls from my mobile number when I haven’t actually called them or even have their details to start with. This has happened twice in the last week with two different people
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Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before - I’ve now tested on both front and rear cameras with and without HDR and it bleaches every time. Is the product faulty @AppleSupport or is this an iPhone 12 issue in general. How can I fix it?
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Jay S.
(@J5752x) reported
from
Paddington, England
Went to @O2 #TCR to swap my monthly contract onto a prepaid card. I was told it has to be done over the phone and they can’t issue a new SIM in store. Went to @EE and asked if I could transfer my number to them. The seem enthusiastic
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Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before
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Rose Hinds
(@RoseHinds) reported
from
Kensington, England
@O2 hi I’ve been charged extra this month for my phone / Apple Watch bill. Please could someone help me and explain why / resolve the issue
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Pasha
(@Mr_ISC) reported
from
Wandsworth, England
Serious network issues with @O2 - calls not connecting or dropping after 30secs all morning!!
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siege
(@siegeism) reported
from
London, England
@O2 after 13 years I’ll be leaving O2. The #reception literally doesn’t exist in South London, better service with a tin can and string. It gets worse year in year out. Are you erecting #phone masts underground or something?
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David
(@daveya90) reported
from
Wandsworth, England
@O2 just went into one of your stores to upgrade my phone and experienced the worst customer service. Was told to recycle my phone with another shop in the shopping centre and be without a phone for 3 days cause they’d “give me a better offer” and told I could shop online instead
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Martin Kay
(@martinkay11) reported
from
Wandsworth, England
Did @O2 iphone recycle thing (diff login to normal O2... would help if they told you 🙄), was quoted £132. Then get message they’ve revised value to £28. 79% reduction. Zero explanation as to why. I’ll have that phone back then #o2recycle All a bit #GreedierO2 than #GreenerO2
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siege
(@siegeism) reported
from
London, England
@O2 Done. I’ve started taking screen shots of locations with no service because it’s so bad.
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Steve Depeare
(@depeare) reported
from
Ealing, England
@O2 I’ve tried desperately trying to get hold of customer service and keep getting knocked off. I need a 5 g SIM card for my new iPhone 12 pro plus and need a 5 g sim , I think a card may be ordered but not the 5 g
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@O2 are you having power problems in the SW London area? I can’t get a service which is normally excellent
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Pawlie
(@Si11y3gg) reported
from
Richmond, England
@VixSeaman @EE @O2 I’m with o2 also! Was with Three before, but would never bother with EE. I will only do sim only.
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@O2 Hi, yes I’ve done both. Apps are so slow loading when wireless is switched off and service isn’t great on 3G or 4G. Used to be excellent
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Sheree
(@Sheree_Kirby) reported
from
London, England
@O2 I have an issue with my phone, some calls are not coming through (not ring or notification if missed called) & I'm not getting voicemails till hours later, it's not updating. After the phone battery dies & switched on or restarted do they appear.
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Rose Hinds
(@RoseHinds) reported
from
Kensington, England
@O2 Ah ok thank you. I’ve realised that my free trial with Calm has expired - how can I find out how much this is meant to cost? I’ve been charged twice and was not reminded that it would charge me this month please help
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Mark Harris
(@markh4780) reported
from
Kensington, England
@O2 looks like it’s gone down in London!!!! Any update on this would be helpful 🤷🏽
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Nina Van Driel
(@ninavdbennett) reported
from
Windsor, England
@O2 I am sorry but I am simply shocked at your poor customer service. I have now called twice to complain and ask for help. Twice I have been told a manager would call me. Twice this has not happened.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Alex
(@UkAlexg) reported
Spectacularly poor service from @O2 . Lovely people - appalling systems! Trying to move my family's mobiles from another carrier. Accepted orders for three of them, fourth and final gets credit decline. I now have a negative on my credit score for no good reason.
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Lucas
(@LucasJTGleed) reported
@O2 - how long does it take your technical team to call a customer back when requested? I’m still waiting for a call back to sort my #crappy service out in #swindon
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Pataville Info
(@Pataville) reported
@LutzSchueler Hi @LutzSchueler @O2 are refusing to respond to an enquiry regarding money they have taken on a closed account. Delighted to hear that O2 is on track to meet targets, I wonder how much is earned from billing unused accounts and not refunding errors within SLAs? #badservice
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Jen Thompson
(@Jenny230) reported
Not the world's biggest problem right now but @O2, trying to upgrade my phone is like trying to get blood from a stone...
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Mark Joy
(@markjoy62) reported
@O2 my iPhone is struggling to charge - multiple chargers, all working, it's currently on life support on one - doesn't charge with the rest
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David Halliday
(@davidchalliday) reported
@O2 hey, put in a pay monthly sim yesterday having given my PAC code at the point of sign up to transfer my number. Still no sign of the transfer do I need to do anything or have you got it in hand? #help
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christopher forsyth
(@cjfor007) reported
@O2 Let me get this right. On more than 20 occasions now I have failed to get a connection at all and your answer is turn my phone on and off and try my sim in another mobile. Shouldn't have to turn my phone off every time I don't get a signal which would mean turning it off 2 and 3
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Pataville Info
(@Pataville) reported
@O2 have been billing us since 2016 for a closed account. A manager call has been promised within 48 hours 3 times but no contact received yet. @O2 have promised the executive complaints team will be in touch within 5 days. They should invest more in cus service. #badservice
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Hannah Apps
(@hannahivvy) reported
I’m still devastated @O2 and @_CaffeNero_ have changed the priority offer to once a month AND the link never seems to work
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Simon Royal
(@royal_simon) reported
@O2 I received a text from O2 saying my extra will be charged next month. I am unable to see what extra I have in my account online. The help online says click on the plus sign, but there is no plus sign under the extras section.