O2 Outage Report in Shepperton, Surrey, England
No problems detected
If you are having issues, please submit a report below.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
-
Phone (47%)
-
Internet (30%)
-
Total Blackout (16%)
-
Wi-fi (3%)
-
E-mail (3%)
-
TV (1%)
Live Outage Map Near Shepperton, Surrey, England
The most recent O2 outage reports came from the following cities: London, Fulham, Hayes, Hounslow, Surbiton, Hammersmith, Wembley, Richmond, Southall, Merton, Dorking, Ealing, Epsom, Oxshott and Uxbridge.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Fulham |
Phone | |
| Hayes |
Internet | |
| London |
Phone | |
| Hounslow |
Internet | |
| Surbiton |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
-
Nina Van Driel
(@ninavdbennett) reported
from
Windsor, England
@O2 I am sorry but I am simply shocked at your poor customer service. I have now called twice to complain and ask for help. Twice I have been told a manager would call me. Twice this has not happened.
-
Martin Kay
(@martinkay11) reported
from
Wandsworth, England
Did @O2 iphone recycle thing (diff login to normal O2... would help if they told you 🙄), was quoted £132. Then get message they’ve revised value to £28. 79% reduction. Zero explanation as to why. I’ll have that phone back then #o2recycle All a bit #GreedierO2 than #GreenerO2
-
Pasha
(@Mr_ISC) reported
from
Wandsworth, England
Serious network issues with @O2 - calls not connecting or dropping after 30secs all morning!!
-
hedara
(@hedaramusic) reported
from
Hammersmith, England
@O2 absolute JOKE of a service today. Got a deal offered to me by your retentions team TODAY, I ring back later to call it and no one with authorise it. Been passed to and fro for an hour and a half and got NOWHERE. The phone and deal I want is sat in my basket. Help.
-
Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before
-
siege
(@siegeism) reported
from
London, England
@O2 after 13 years I’ll be leaving O2. The #reception literally doesn’t exist in South London, better service with a tin can and string. It gets worse year in year out. Are you erecting #phone masts underground or something?
-
siege
(@siegeism) reported
from
London, England
@O2 Done. I’ve started taking screen shots of locations with no service because it’s so bad.
-
Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@O2 Hi, yes I’ve done both. Apps are so slow loading when wireless is switched off and service isn’t great on 3G or 4G. Used to be excellent
-
Rose Hinds
(@RoseHinds) reported
from
Kensington, England
@O2 hi I’ve been charged extra this month for my phone / Apple Watch bill. Please could someone help me and explain why / resolve the issue
-
Rose Hinds
(@RoseHinds) reported
from
Kensington, England
@O2 Ah ok thank you. I’ve realised that my free trial with Calm has expired - how can I find out how much this is meant to cost? I’ve been charged twice and was not reminded that it would charge me this month please help
-
Mark Harris
(@markh4780) reported
from
Kensington, England
@O2 looks like it’s gone down in London!!!! Any update on this would be helpful 🤷🏽
-
Kevin Newman
(@KevinWNewman) reported
from
London, England
@ianvisits Pointless arguing against the machine 🤖! Take your business elsewhere Ian. I’m sure @EE or @O2 will be willing to help out!
-
Pawlie
(@Si11y3gg) reported
from
Richmond, England
@VixSeaman @EE @O2 I’m with o2 also! Was with Three before, but would never bother with EE. I will only do sim only.
-
David
(@daveya90) reported
from
Wandsworth, England
@O2 just went into one of your stores to upgrade my phone and experienced the worst customer service. Was told to recycle my phone with another shop in the shopping centre and be without a phone for 3 days cause they’d “give me a better offer” and told I could shop online instead
-
Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Hammersmith, England
@cgledhill @McDonaldsUK @O2 I think the more pressing question is: Why are you using a public wi-fi network?
-
Jay S.
(@J5752x) reported
from
Paddington, England
Went to @O2 #TCR to swap my monthly contract onto a prepaid card. I was told it has to be done over the phone and they can’t issue a new SIM in store. Went to @EE and asked if I could transfer my number to them. The seem enthusiastic
-
Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before - I’ve now tested on both front and rear cameras with and without HDR and it bleaches every time. Is the product faulty @AppleSupport or is this an iPhone 12 issue in general. How can I fix it?
-
Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@O2 are you having power problems in the SW London area? I can’t get a service which is normally excellent
-
Sheree
(@Sheree_Kirby) reported
from
London, England
@O2 I have an issue with my phone, some calls are not coming through (not ring or notification if missed called) & I'm not getting voicemails till hours later, it's not updating. After the phone battery dies & switched on or restarted do they appear.
-
Patrick Keyte
(@PatrickKeyte) reported
from
London, England
@O2 please can you help me? Numerous people are getting calls from my mobile number when I haven’t actually called them or even have their details to start with. This has happened twice in the last week with two different people
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
i'm bizl
(@bizl) reported
@O2 This is really poor customer service @o2 No one has cared enough to find out which order this may be referring to.
-
nic
(@nicferrier) reported
UK Network Providers really covering themselves in glory. @VodafoneUK are so bad they've broken my connectivity rather than fix it. "Have you tried pressing the reset button"? AFTER nearly 2 hours talking to them. @ee capped at 600Gb. @O2 also capped at 600Gb apparently.
-
Sabreen
(@sabreenahsan) reported
Just had the most unpleasant experience with an @O2 caller. I always make sure to be polite & pleasant with cold callers, as I know what it's like - but today, I picked up to an impatient, unhelpful, and rude staff member. Glad my contract is up next month, as this put me off.
-
mrs Sch 🇩🇪🇪🇺
(@VicSchoen) reported
@O2 I'd have thought, with the folding screen being a new innovation, and clearly not well tested, that damage to the fold would be covered. Clearly not the best design.
-
Tony Dolce
(@TonyD9999) reported
@virginmedia wow how bad is your ability to answer calls, all we want is the new mobile we are paying for, but no surprise we can’t actually speak to anyone, when I do I’ll cancel the contract.. @O2 @EE I’m looking for a deal please
-
Xx
(@cleanthewindows) reported
@O2 never missed a payment in over 24 years but when I left o2 the last payment was missed...they handed it straight to debt collectors.. never contacted me or phoned me about missed final payment ..glad I left them now...
-
Sam
(@samefc88) reported
@O2 you are one of the worst companies I’ve EVER dealt with. Genuinely, I don’t think you could be any worse!!! 🤬🤯🖕🏻🖕🏻🖕🏻🖕🏻
-
Kris
(@kristhom90) reported
@O2 signal anywhere around Wigan is absolutely aids. Better signal in the middle of a desert.
-
Matthew
(@portocheese) reported
@GarethTurpin @O2 Let’s hope o2’s customer service rubs off on Virgin media. I used to be with 02 and customer service was good. Virgins however is perhaps the worst I’ve had in any type of industry.
-
PCook
(@PipsCook) reported
@O2 you have billed me for something I haven’t used, and I can’t get through to you to tell you! No instant chat and phone lines busy…. Can you help?