O2 outages and service status in Shepperton, England
Problems detected
Users are reporting problems related to: internet, phone and total blackout.
Full Outage Map
- O2 generated 0 outage signals in the last 24 hours around Shepperton, including 0 direct reports.
- The most common problems reported in this area mention Internet, Total Blackout, and Phone.
- Internet (67%)
- Total Blackout (17%)
- Phone (17%)
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Problems in the last 24 hours in Shepperton, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 11: Problems at O2
O2 is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Shepperton, England
The most recent O2 outage reports came from the following cities: Wandsworth, Hammersmith, Kingston upon Thames, Uxbridge, and Greenford.
| City | Problem Type | Report Time |
|---|---|---|
 Wandsworth
|
Internet | 12 days ago |
|
Hammersmith
|
Total Blackout | 13 days ago |
|
Hammersmith
|
Internet | 18 days ago |
|
Hammersmith
|
Phone | 22 days ago |
|
Hammersmith
|
Internet | 23 days ago |
|
Kingston upon Thames
|
Internet | 28 days ago |
Community Discussion
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O2 Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Sally Gilchrist (@SallyGilchrist1) reported from Wandsworth, England@O2 O2 kings road refused to help with my iPhone problem. They sold it to me and still paying for it. Anyone else had a problem with faulty phones from them?
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Caz Young (@The_Caz) reported from Wandsworth, EnglandStarting to get VERY fed up with all the pre-recorded scam calls and texts to my mobile these days. Anyone got any idea how to make them stop? Can you help @O2?
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Richard Morris (@richardmorrisuk) reported from Richmond, EnglandHi @O2. So having cut me off twice on Sunday, told me to book a call, called but couldn’t deal with my issue , promised to call back within 48 hours (didn’t) - now I’ve had a call from a third party? Have you given them my data or have you been hacked?
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daisy (@daishughes) reported from Kingston upon Thames, England@O2 saying that they will be posting my new phone to me because my local store is closed but haven’t sent me a single email or even a tracking number? Trying to speak to someone but all 202 do is hang up on you and nobody replies to dm’s😕
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Pawlie (@Si11y3gg) reported from Richmond, England@VixSeaman @EE @O2 I’m with o2 also! Was with Three before, but would never bother with EE. I will only do sim only.
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Pasha (@Mr_ISC) reported from Wandsworth, EnglandSerious network issues with @O2 - calls not connecting or dropping after 30secs all morning!!
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Caz Young (@The_Caz) reported from Wandsworth, England@O2 Hi! I hope you can help. I mailed o2 Recycle my old phone back in March. You have since changed providers for the recycle service and now my phone is lost. Seems like I'll never receive payment. I'd like either my phone returned or the money please.
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Olivia Khwaja (@oliviakhwaja) reported from Sunningdale, England@O2 great marketing activity. But no good doing that if you can’t provide basic service. Have been trying for 2 weeks to buy a new SIM. Passed around everywhere, 40 minute waits, given phone numbers by your South African call centre that don’t work. Not feeling like centre stage.
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𝕂𝕒𝕥𝕚𝕖 (@Katie_Lewis_) reported from Kingston upon Thames, EnglandMy contract is now up with @O2 and I'm thinking of just having a new sim and keeping my phone. Is it worth staying with o2? I'm only with them for the 'priority deals/free stuff' which they don't really do anymore! They also haven't given me a deal (10+yrs a customer)
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Baisden 📸🎥 (@Stefan_baisden) reported from Southall, England@O2 the phone has been cut twice from two separate convos. Will someone please call me back and tell me why my service has been down all day!?
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Matthew Blair (@mblair35) reported from Kingston upon Thames, England@O2 terrible service guys!! My wife has returned a broken phone via o2 Insure and after 3 weeks still no phone. If she’s lucky they might send the broken one back, if they find it so she can try again. #terribleservice
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Hawan DE SOUZA VICENTE (@HawanDs) reported from Merton, England@O2 is okay but when it comes to speak to customer services 😴
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Liz Rose 😍 (@esrose2003) reported from Richmond, England@O2 Yeah roam freely in Europe but beware going anywhere else, they wanted to charge me DAILY, the same amount that my husband was charged monthly by his network!!! Beware of extreme charges and dreadful customer service
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Tommy Pickles (@DJTommyPickles) reported from Wandsworth, England@O2 truly the worst customer service I’ve experienced in a long while
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Richard 🏳️🌈 (he/him) (@Paul___SW18) reported from Wandsworth, EnglandHey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬
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Joseph Sweeney (@JosephS65112253) reported from Sutton, England@O2 I went on holiday the resort I was staying had all free internet, when returned home only find I had a bill for the internet from o2 , rang was told you have let them no when you go on holiday, I never used any data and still got a bill crap customer service
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Nina Van Driel (@ninavdbennett) reported from Windsor, England@O2 I am sorry but I am simply shocked at your poor customer service. I have now called twice to complain and ask for help. Twice I have been told a manager would call me. Twice this has not happened.
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Katherine Stephens (@love_kittyket) reported from Hillingdon, EnglandTrying to contact @O2 about my bill. But your live chat unavailable, your phone service is limited and cuts me off and my O2 app not useful in helping me.
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Marcus (@Marcus_dd1) reported from Southall, England@O2 Hi, my O2 cinema voucher keeps saying that there is a problem adding the voucher. Could you help me to go see James Bond tomorrow please
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mary spillane (@spillanemary) reported from Wandsworth, England@O2 what on earth? A mast down last week. Today another bloody mast down. You’ll update me when? AUGUST 27?! time to switch
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Mike H (@HowarthJM) reported@O2 reporting a lost sim should'nt be this hard, stuck for 5 mins with an automated service wanting to send me a text which I can't receive then when through to next part going in circles until I had to pretend I don't know my phone number, now in a long queue to speak to someone
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MUFCHotTakes (@MUFCHotTakes) reported@o_sheilagh @arokorol @O2 You really are a stupid person. With all the facts out in the open and you continue to support a murderous regime.
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giuseꕤ (@kitty_lover3435) reportedday 1 asking for a ticket for a london show😭 literally any date any seat is ok, pls help im lowkey desperate, been a fan for 12 years and ive never seen her live @TeamAriana @O2 @TicketmasterUK xx
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justin sibbons (@sibbo1980) reported@O2 I have to say I am hugely disappointed with the customer service I have received. Staff who claim they are managers have not called back as promised. Im just looking for a fair resolution on my bill!
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Andrew Griffin (@AndrewGrif16259) reported@1934rabbit @O2 O2 are the worse network going mate change now
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keith (@keithheskett) reported@O2 customer services is shocking upgraded a month ago and still waiting of a qr code to send my old phone back with switch up I’ve been on live chat and into store and still no closer
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Emeritus Prof Alpaca McSputum (@TheWhogg) reported@OzSabb77 @arokorol @O2 Yep he's only a few miles away from the PLA-controlled areas. Probably the first signal it found (especially if the plane landed from the east) followed by a closer one. I had to turn off roaming after visiting Bayt Lehm for fear of being billed thousands.
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Oluebube (@Oluebube49496) reported@O2 I’m currently in Nigeria and my O2 SIM only shows “Emergency calls only.” Manual network selection also says “Selected network unavailable.” Please can you check if there’s any roaming restriction or suspension on my line?
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Jeff Mitchell (@Jeff_J_Mitchell) reported@arokorol @O2 Antisemitism is when Palestine welcomes you and offers subscription to its phone network. Another Kristallnacht essentially.
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Simona Valentina (@1stSimona) reported@O2 I have like 20 apps on my phone. None of them asked me to sign in…. ever. It’s deleted and will stay like this 🤢