O2 Outage Report in Shepperton, Surrey, England
No problems detected
If you are having issues, please submit a report below.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
-
Phone (53%)
-
Internet (29%)
-
Total Blackout (12%)
-
E-mail (3%)
-
Wi-fi (3%)
-
TV (%)
Live Outage Map Near Shepperton, Surrey, England
The most recent O2 outage reports came from the following cities: Kensington, London, Worcester Park, Pirbright, Wandsworth, Slough, Kingston upon Thames, Ascot, Hammersmith, Ealing, Southall and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Kensington |
Phone | |
| London |
Internet | |
| Worcester Park |
Phone | |
| Pirbright |
Phone | |
| London |
Internet | |
| Wandsworth |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
-
Claire Cottingham
(@Cla_Cottingham) reported
from
Wandsworth, England
@O2 Help. Unfortunately not which I now understand is not ideal!
-
Mike Brownnutt
(@MikeBrownnutt) reported
from
Merton, England
@O2 Just renewed with you for another 18 months. Your fantastic sales advisor informed me I’ve been a loyal customer for over 8 years. Any chance of sending me something to celebrate our partnership. 🍾🎉
-
Jodie De Vere
(@boogieloo) reported
from
Southall, England
@O2 I love @ O2 Customer Service
-
Sarah Ward
(@tiggsie) reported
from
Richmond, England
@_MiddleAgedGay_ @O2 @Ofcom I will never ever go to @O2 had a contract for a year with them and found the customer service horrendous terminated my contract and went back to @VodafoneUK, which are slightly more expensive but have great service for many years now. Hope you get it sorted soon
-
Steve Depeare
(@depeare) reported
from
Ealing, England
@O2 after 3 hours of calls 5 texts and 1:5 hours of to get family discount that is advertised and to be given an amount to pay then still getting it wrong . So a complaint to be made
-
Bari Heer
(@B_Heer84) reported
from
Wraysbury, England
@O2 are the biggest disgrace possible. Im a pay monthly customer, paying £53 a month. I have no network coverage. O2 have confirmed I live in a Black spot and they will not be helping me. They said to me..’These things happen’...! O2 said I still have to pay my monthly fee..!
-
Simon 'Whippet'..
(@s_reynolds808) reported
from
Kingston upon Thames, England
Trying to listen to @VirginRadioUK on phone app on train and @O2 signal cutting out .. I know some areas are black spots but 3G surely should cope 😬 frustrating getting sound bites every 5 mins
-
Robert Blevin
(@RobertBlevin) reported
from
Guildford, England
Hey @O2 - I’ve had appalling voice and data reception for months. I spoke to your shop in Guildford 2 weeks ago, and they said that it was a known issue + signed me up for text alerts. Now you text me every few days to say you haven’t fixed it. 1/2 ...
-
Richard Frame
(@rafthemaster) reported
from
Kensington, England
@O2 this phone number is harassing me - 020 3389 6395 - it’s a fake automated call claiming to be @HMRCgovuk called me 4 times already today! Wants to press option for operator (but I haven’t done so), needs reporting for harassment / impersonation of government service! @Ofcom
-
Primmy💁🏾
(@Primrose_Hikwax) reported
from
Slough, England
@O2 There was a mast down in my area but the matter wasn’t resolved for 3 weeks. I have data with EE on my ipad and the data wasn’t affected with them. With my phone I was unable to text, call or use my data. I don’t understand how you expect to put off £11, yet I haven’t been able
-
Kirsty Ann
(@PandaEyesKirsty) reported
from
Maidenhead, England
@AmazonUK I have made a large order and it has been delivered to a Amazon locker. This locker is in a private @O2 building. THIS WAS NOT STATED AT THE TIME I ORDERED! Now they're refusing me access so my daughters birthday presents are not able to be collected!!😭 HELP!
-
Jack Aaron Davies
(@jackaarondavies) reported
from
Richmond, England
@O2 Not everywhere, but your 4G coverage in SW London is poor. I haven’t had 4G in Raynes Park since I moved there a year ago.
-
Charlene
(@Peachey_79) reported
from
Wandsworth, England
Worse customer service @o2 I give up!
-
Ralph Varcoe
(@RalphVarcoe) reported
from
Merton, England
@O2 Can you sort your mast out in Wimbledon please. Totally crap service for weeks and weeks and weeks. Really poor!
-
Ralph Varcoe
(@RalphVarcoe) reported
from
Merton, England
@O2 Your own website says there’s a mast down. We had a problem quite a few weeks ago. Zero coverage makes o2 useless.
-
Tom Bassett
(@oxymoron_tom) reported
from
Wandsworth, England
Is there a issue in the Earlsfield/Clapham Junction area, consistently been getting speeds of 0.01MB or no data at all @O2
-
David Chow 📶
(@davidchow) reported
from
Hammersmith, England
@MIROFUR Disagree. In the UK it was an exclusive on @O2 as they built out EDGE and turned on support for interactive voicemail. It created a massive influx of people to the base, who continued to stay on even when the 3G version eventually shipped to other carriers.
-
Lee 'Budgie' Barnett
(@budgie) reported
from
Paddington, England
@O2 Wasn’t a problem, as such. ‘Kit breaks’ is an ever present rule. Was mainly to let others know,, if they had problems and wondered what was going on.
-
Charlene
(@Peachey_79) reported
from
Wandsworth, England
@O2 Well after 3 phone calls and the staff in your Wandsworth store trying I was told I couldn’t cancel and had to wait.
-
Mrs Lady Jade ❤
(@The_Lady_Jade_X) reported
from
London, England
Mother in law will deffo b leavin @O2 when her contracts up. She’s been abroad loads n never had issues. Goes Jamaica with new iPhone no issues. Goes to Europe with iPhone and no network. Apparently she needed to call them before n get a bolt. Load of rubbish! CS no help either!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
★Vicky-Leigh Sayer★
(@xVickyLeighx) reported
@O2 That doesn’t seem right as I still had over 3 months left, and I am still an o2 customer!
-
George Rogers
(@GeorgewRogers) reported
@O2 before you start worrying about 5G can you try and make it so I can get just a normal signal to make a ******* phone call?
-
Jonas Hagbro
(@jhagbro) reported
@O2 Yes we've tried both above and under. Both get same result when trying to login..
-
Felipe
(@felipe1982rj) reported
@O2 why your internet service is so **** and it is so expensive? £33 for unlimited internet and your unlimited plan is 650gb... WHERE is the unlimited? WHERE is the speed? If I want to cancel it is very expensive. Unlimited doesn't mean 650gb, unlimited means UNLIMITED.
-
erim
(@erim48530565) reported
@O2 Just the one Which I confirmed with the lady I spoke to two days ago via my husbands phone. You have my email address I use everyday. I honestly have not received anything. I even sent a long complaint to o2 through my email address
-
💖 Does Cher Swear 🤷🏻♀️🤘
(@doescherswear) reported
@O2 hey why the message saying you’ve switched off 4G on my phone? Any others having this issue?
-
★Vicky-Leigh Sayer★
(@xVickyLeighx) reported
@O2 Hello, I am hoping you can help. I have 6 months Disney+ and have just switched from pay monthly to pay as you go and my account seems to be deactivated. I cannot understand why, as I am still a customer, but even so my Disney+ subscription was only a few months in?!
-
Charlotte Keeney
(@Charlot39176677) reported
@O2 Honestly have had the worst customer service from O2. I have been a customer for servers years and have never had a problem with signal. I am now having issues but have been told when signing the contract O2 do not guarantee service?! WTF #o2 #badcustomerservice
-
Jon Lee
(@x1ras) reported
@O2 This is pretty good for the area. Don't worry though, I've been reassured many times that there's nothing wrong in my area. I just like to call you out on your crappy service from time to time.
-
James
(@jimmyteeeeee) reported
from
Lancaster, England
@O2 Not really. My issue is completely resolved. Thank you.