O2 Outage Report in Shepperton, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (30%)
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Total Blackout (16%)
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E-mail (3%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Shepperton, Surrey, England
The most recent O2 outage reports came from the following cities: Wandsworth, London, Paddington, Fulham, Hayes, Hounslow, Surbiton, Hammersmith, Wembley, Richmond, Southall, Merton, Dorking, Ealing and Epsom.
| City | Problem Type | Report Time |
|---|---|---|
 Wandsworth |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Paddington |
Total Blackout | |
| London |
Total Blackout |
Community Discussion
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O2 Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Rose Hinds
(@RoseHinds) reported
from
Kensington, England
@O2 Ah ok thank you. I’ve realised that my free trial with Calm has expired - how can I find out how much this is meant to cost? I’ve been charged twice and was not reminded that it would charge me this month please help
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David
(@daveya90) reported
from
Wandsworth, England
@O2 just went into one of your stores to upgrade my phone and experienced the worst customer service. Was told to recycle my phone with another shop in the shopping centre and be without a phone for 3 days cause they’d “give me a better offer” and told I could shop online instead
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Tom Mytton
(@TMytton90) reported
from
Wandsworth, England
@O2 had hardly any signal all week in SW16. No notification of works on the local masts. No impressed
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Sheree
(@Sheree_Kirby) reported
from
London, England
@O2 I have an issue with my phone, some calls are not coming through (not ring or notification if missed called) & I'm not getting voicemails till hours later, it's not updating. After the phone battery dies & switched on or restarted do they appear.
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Steve Depeare
(@depeare) reported
from
Ealing, England
@O2 I’ve tried desperately trying to get hold of customer service and keep getting knocked off. I need a 5 g SIM card for my new iPhone 12 pro plus and need a 5 g sim , I think a card may be ordered but not the 5 g
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siege
(@siegeism) reported
from
London, England
@O2 after 13 years I’ll be leaving O2. The #reception literally doesn’t exist in South London, better service with a tin can and string. It gets worse year in year out. Are you erecting #phone masts underground or something?
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Mark Harris
(@markh4780) reported
from
Kensington, England
@O2 looks like it’s gone down in London!!!! Any update on this would be helpful 🤷🏽
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@O2 Hi, yes I’ve done both. Apps are so slow loading when wireless is switched off and service isn’t great on 3G or 4G. Used to be excellent
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
London, England
@O2 I will! If you could sort out anything at all, that would be amazing...! I’ve been a loyal customer for more than 20 years so it would be much appreciated..!
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Patrick Keyte
(@PatrickKeyte) reported
from
London, England
@O2 please can you help me? Numerous people are getting calls from my mobile number when I haven’t actually called them or even have their details to start with. This has happened twice in the last week with two different people
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siege
(@siegeism) reported
from
London, England
@O2 Done. I’ve started taking screen shots of locations with no service because it’s so bad.
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Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before - I’ve now tested on both front and rear cameras with and without HDR and it bleaches every time. Is the product faulty @AppleSupport or is this an iPhone 12 issue in general. How can I fix it?
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Nina Van Driel
(@ninavdbennett) reported
from
Windsor, England
@O2 I am sorry but I am simply shocked at your poor customer service. I have now called twice to complain and ask for help. Twice I have been told a manager would call me. Twice this has not happened.
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hedara
(@hedaramusic) reported
from
Hammersmith, England
@O2 absolute JOKE of a service today. Got a deal offered to me by your retentions team TODAY, I ring back later to call it and no one with authorise it. Been passed to and fro for an hour and a half and got NOWHERE. The phone and deal I want is sat in my basket. Help.
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
@O2 are you having power problems in the SW London area? I can’t get a service which is normally excellent
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Hammersmith, England
@cgledhill @McDonaldsUK @O2 I think the more pressing question is: Why are you using a public wi-fi network?
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Jay S.
(@J5752x) reported
from
Paddington, England
Went to @O2 #TCR to swap my monthly contract onto a prepaid card. I was told it has to be done over the phone and they can’t issue a new SIM in store. Went to @EE and asked if I could transfer my number to them. The seem enthusiastic
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Sarah 🧡
(@MissusWebb) reported
from
Burnham, England
Hello @O2 I am back 🙌🏻 after a few years with no signal, awful service I have come back with my tail between my legs 🙈 #ohtohavesignal 🥳🥳🥳
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Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before
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Martin Kay
(@martinkay11) reported
from
Wandsworth, England
Did @O2 iphone recycle thing (diff login to normal O2... would help if they told you 🙄), was quoted £132. Then get message they’ve revised value to £28. 79% reduction. Zero explanation as to why. I’ll have that phone back then #o2recycle All a bit #GreedierO2 than #GreenerO2
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Robert Mclean
(@robmclean01) reported
@O2 my network coverage as really gone downhill these last few days. Places where I had no problems at all I now cant even receive or send a text or make a call. And the internet is very intermittent.
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Robert lawson
(@HotmailLawson) reported
@O2 Why is the 4G signal in FK2 0DB area so shockingly bad, hardly got a signal even with a 20% signal it takes ages to connect to the internet. The signal used to be amazing up here! Please get it sorted or it may be time for a change of provider.
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Bryan
(@flash1879) reported
@Marym77568569 @O2 How and where did you get the code for Edinburgh, was looking for ages for it but never got it
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Joy Goddard
(@JoyGoddard1) reported
@virginmedia I was forced to buy extra data with your @O2 partner yesterday when I had no internet all day and needed to teach. I am informed that I can be without internet for 48 hours before you compensate. As a new customer I am appalled #customerexperience
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Matt Lloyd
(@fossumsthedog) reported
Not having any luck with telecoms companies currently. Now @O2 have taken three days to swap my number to new SIM, currently have no phone signal at all. Difficult to call customer service when you only have internet and no response to online messaging.
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Jade95
(@jade_e_95) reported
@O2 hi, I’ve been trying to redeem my Apple Music from my new contract with yourself, but having difficulties with this. Is there anyone who can help, as I can’t seem to get through to live chat
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Jeremy Wood
(@excitedpixels) reported
@VodafoneUK @EE @O2 As a loyal disabled customer of 22 years I feel that £70 a month for a S22 Ultra is over the top for a 25 gb plan. I felt the guy was as personable as a plank of wood and was really cold. If this is the new vodafone I guess I have to look elsewhere :(
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Fay Heatley
(@fazed_in) reported
@O2 I am trying to send a text to the USA. And get error 8 from my O2 mobile. I've tried your support pages and they are a maze. Can you help?
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Alisha Soufflé
(@_southhh) reported
@O2 @BlenkharnPaul Seems pretty stupid that it is a technical fault that some O2 advisors are unaware of - if you click on my tweet thread, there’s a technical fault with changing contracts - I haven’t had signal for 4 days either
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Boleyn E13 ⚒
(@BoleynE139AZ) reported
Two new phones (upgrade for me & new 3 yr plan for daughter) 2 days and 10 calls about having no signal later, I’m leaving. I’ve had enough. Absolutely shocking customer service from @O2 . They really don’t about their customers.