O2 Outage Report in Shepperton, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (46%)
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Internet (31%)
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Total Blackout (16%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Shepperton, Surrey, England
The most recent O2 outage reports came from the following cities: Southall, London, Wandsworth, Paddington, Fulham, Hayes, Hounslow, Surbiton, Hammersmith, Wembley, Richmond, Merton, Dorking, Ealing and Epsom.
| City | Problem Type | Report Time |
|---|---|---|
 Southall |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Wandsworth |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Tim Morris
(@T_Morris_Wealth) reported
from
London, England
@emmahaslett @O2 Very good point. These things do tend to penalise the more vulnerable/worse off. I work with clients in the former category to help them become more tech savvy and keeping track of their finances. The latter don’t receive much support
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
London, England
@O2 I will! If you could sort out anything at all, that would be amazing...! I’ve been a loyal customer for more than 20 years so it would be much appreciated..!
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Richard Lace
(@huggyheaven) reported
from
Wandsworth, England
@o2 I trust, if you wish to keep me as a customer, you will #DontFundGBNews
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Iain Hunter
(@musical_IH) reported
from
Spelthorne District, England
@Br1tt3n @AppleSupport @O2 I’d imagine it’s more a network issue. My iPhone 12 Pro is gorgeous and hasn’t put a foot wrong
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Nick Shuttleworth
(@nickshuttle) reported
from
Ealing, England
@O2 can you explain why I cannot transfer my eSIM card electronically? Surely that is the whole point of eSIMs? I now have to wait 5 days to receive a new pack before I can transfer my phone. Seems archaic. Unimpressive customer service.
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Sachin Kumar
(@sachink0201) reported
from
Brentford, England
@O2 No, problem is NOT solved. The classical O2!! #worstcustomerservice Your rep promised & texted £13.50 will be applied in 24 hrs. It’s already 24+ hrs and nothing is visible on MyO2 app. You don’t expect me to do 50 min call back, Do you? Can you take responsibility and resolve??
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daisy
(@daishughes) reported
from
Kingston upon Thames, England
@O2 saying that they will be posting my new phone to me because my local store is closed but haven’t sent me a single email or even a tracking number? Trying to speak to someone but all 202 do is hang up on you and nobody replies to dm’s😕
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Tom Mytton
(@TMytton90) reported
from
Wandsworth, England
@O2 had hardly any signal all week in SW16. No notification of works on the local masts. No impressed
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Nicky Sinclair PGA
(@nickysinclair) reported
from
Windsor, England
@O2 why are the iPhone 12 deals better for a new customer than an existing long time o2 user? #absurd
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Sarah 🧡
(@MissusWebb) reported
from
Burnham, England
Hello @O2 I am back 🙌🏻 after a few years with no signal, awful service I have come back with my tail between my legs 🙈 #ohtohavesignal 🥳🥳🥳
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Sarah
(@sarahspoon) reported
from
London, England
@JamesIMcKay @O2 Oh….never heard of it. Ta
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Liz Rose 💙
(@esrose2003) reported
from
Richmond, England
@O2 I suggest no-one buy o2 phones or services as not only are they incompetent but they don’t respond to complaints or even compensate you when they are at fault, I have been paying for phone and network which I NOT receiving for 10 days now!! Do not buy O2 @Ofcom @BBCNews
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Peter Gordon
(@PGcomms) reported
from
Guildford, England
@O2 hi there - my 3G/4G data facility on the phone hasn’t worked for some hours. Mobile phone signal ok. Is there a data prob?
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Sarah 🧡
(@MissusWebb) reported
from
Burnham, England
@O2 I rang 202 and they said there was nothing they could do for me, just to change my password Will text that number now, thanks for your help 👌🏻
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Steve Depeare
(@depeare) reported
from
Ealing, England
@O2 I’ve tried desperately trying to get hold of customer service and keep getting knocked off. I need a 5 g SIM card for my new iPhone 12 pro plus and need a 5 g sim , I think a card may be ordered but not the 5 g
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Jess
(@MrsScreech) reported
from
Hillingdon, England
@O2 please sort out the broken mast in Yiewsley. Only having the capability to make WiFi calls from home for weeks on end is becoming frustrating!
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Caz Young
(@The_Caz) reported
from
Wandsworth, England
@MancJules @O2 Yeah, they look like legit numbers but when you answer it's a stupid pre-recorded scam call!
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Steve
(@stevejonathan80) reported
from
London, England
Poor network in Se6 @O2
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Ashley Leggett
(@ashley_leggett) reported
from
Hounslow, England
@O2 your signal in Hammersmith is a joke. London in 2021 and can’t even make a phone call.
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Richard Morris
(@richardmorrisuk) reported
from
Richmond, England
Hi @O2. So having cut me off twice on Sunday, told me to book a call, called but couldn’t deal with my issue , promised to call back within 48 hours (didn’t) - now I’ve had a call from a third party? Have you given them my data or have you been hacked?
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Scholes
(@scholesboy) reported
@O2 Second due to the nature of my job , i rely heavily on a decent mobile phone signal , this is where o2 fail again
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AA
(@aatxcha) reported
@O2 your customer service is ridiculous. been trying to sort out my bill and change tariff since yesterday and the line was disconnected 3 times. so today i tried again. one of your rude employees spent 30 minutes dismissing my issue, without attempting to understand the problem
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weebabydonkey
(@weebabydonkey1) reported
@O2 @virginmedia @CeliaT53196321 we have just been sent a phone Jack adapter that we are instructed you plug it into the router and then into your phone ….problem is the phone jack and the router wall points are in different rooms,so it will not be possible
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Putin you C*NT 🏴 🇺🇦
(@randumone) reported
@o2 REALLY disappointing that as a long time customer trying to take out a second contract your sales assistant yesterday cut me off and didn't call back, and today said he had a systems issue and would call me back......and didn't. Business that good that you can lose customers?
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AA
(@aatxcha) reported
@O2 knowing they would lose me as a customer. your prices are steep anyway, do you not provide training or complete quality & compliance checks? embarrassing sales ability and crap customer service. no wonder your reputation has plummeted. annoyed. time to find a new sim deal bye
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Tim Rogers
(@TimRogers1982) reported
@O2 It says there an issue which I know but nothing about resolution. No one can tell me
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Tim Rogers
(@TimRogers1982) reported
@O2 there is an issue with local mobile signal. Reported it but it’s been an issue since the weekend. No signal or very poor signal indoors and out doors - hp10 9 area. No one seems to provide any updates
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Jeff Fowler #ToryScumOut #IStandWithJeremyCorbyn
(@dr_jeff) reported
@O2 I’ve been trying to disconnect my number from my previous provider. I have a STUC code, but when I tried to complete the O2 form to disconnect the old number I got an error message. Please help
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Tiffany ✨
(@Tittfanni) reported
@emmyymayy @O2 Im with EE and never have any problems
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Dr R²
(@hi_robinrobin) reported
@O2 couldn't get any signal all day. What is going on?