O2 Outage Report in Shepperton, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (52%)
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Internet (29%)
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Total Blackout (12%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Shepperton, Surrey, England
The most recent O2 outage reports came from the following cities: Worcester Park, Pirbright, London, Wandsworth, Slough, Kingston upon Thames, Ascot, Hammersmith, Ealing, Southall, Paddington and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 Worcester Park |
Phone | |
| Pirbright |
Phone | |
| London |
Internet | |
| Wandsworth |
Phone | |
| Slough |
Phone | |
| Kingston upon Thames |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Mohamed Abdinur
(@MabdiNur1) reported
from
Hammersmith, England
@O2 I’m considering to leave after many years with you due to poor connection both voice and data. Shame once u was my no 1 choice of network.
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Ralph Varcoe
(@RalphVarcoe) reported
from
Merton, England
@O2 Your own website says there’s a mast down. We had a problem quite a few weeks ago. Zero coverage makes o2 useless.
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Lee 'Budgie' Barnett
(@budgie) reported
from
Paddington, England
@O2 Wasn’t a problem, as such. ‘Kit breaks’ is an ever present rule. Was mainly to let others know,, if they had problems and wondered what was going on.
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Ralph Varcoe
(@RalphVarcoe) reported
from
Merton, England
@O2 Can you sort your mast out in Wimbledon please. Totally crap service for weeks and weeks and weeks. Really poor!
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Mrs Lady Jade ❤
(@The_Lady_Jade_X) reported
from
London, England
Mother in law will deffo b leavin @O2 when her contracts up. She’s been abroad loads n never had issues. Goes Jamaica with new iPhone no issues. Goes to Europe with iPhone and no network. Apparently she needed to call them before n get a bolt. Load of rubbish! CS no help either!
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Jonny Harris 🇬🇧
(@thespacedmonkey) reported
from
Ealing, England
Unbelievably bad customer service from @O2 . I was found no service when I live in London is expected and I would not be a booster and that a booster didn’t even exist. A quick google found the booster. Also pretty rude to me. Not happy after 9 years with them to get that.
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Lyndall
(@LyndallAnn) reported
from
Hounslow, England
@O2 This issue started a few weeks ago for me and my friend has had the same issue so changed phone companies a couple months ago.
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Bari Heer
(@B_Heer84) reported
from
Wraysbury, England
@O2 are the biggest disgrace possible. Im a pay monthly customer, paying £53 a month. I have no network coverage. O2 have confirmed I live in a Black spot and they will not be helping me. They said to me..’These things happen’...! O2 said I still have to pay my monthly fee..!
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
Worse customer service @o2 I give up!
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Denis Field
(@DenisField) reported
from
Richmond, England
As much as I love my @oneplus it sucks not being able to go into a store and buy accessories. Especially now that @O2 are done trading with them.
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Mike Brownnutt
(@MikeBrownnutt) reported
from
Merton, England
@O2 Just renewed with you for another 18 months. Your fantastic sales advisor informed me I’ve been a loyal customer for over 8 years. Any chance of sending me something to celebrate our partnership. 🍾🎉
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Simon 'Whippet'..
(@s_reynolds808) reported
from
Kingston upon Thames, England
Trying to listen to @VirginRadioUK on phone app on train and @O2 signal cutting out .. I know some areas are black spots but 3G surely should cope 😬 frustrating getting sound bites every 5 mins
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David Chow 📶
(@davidchow) reported
from
Hammersmith, England
@MIROFUR Disagree. In the UK it was an exclusive on @O2 as they built out EDGE and turned on support for interactive voicemail. It created a massive influx of people to the base, who continued to stay on even when the 3G version eventually shipped to other carriers.
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Astro Gyal 💦
(@Astr0Isha) reported
from
Brentford, England
@O2 is down again ugh tell me something I don’t know
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Kirsty Ann
(@PandaEyesKirsty) reported
from
Maidenhead, England
@AmazonUK I have made a large order and it has been delivered to a Amazon locker. This locker is in a private @O2 building. THIS WAS NOT STATED AT THE TIME I ORDERED! Now they're refusing me access so my daughters birthday presents are not able to be collected!!😭 HELP!
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Robert Blevin
(@RobertBlevin) reported
from
Guildford, England
Hey @O2 - I’ve had appalling voice and data reception for months. I spoke to your shop in Guildford 2 weeks ago, and they said that it was a known issue + signed me up for text alerts. Now you text me every few days to say you haven’t fixed it. 1/2 ...
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Sarah Ward
(@tiggsie) reported
from
Richmond, England
@_MiddleAgedGay_ @O2 @Ofcom I will never ever go to @O2 had a contract for a year with them and found the customer service horrendous terminated my contract and went back to @VodafoneUK, which are slightly more expensive but have great service for many years now. Hope you get it sorted soon
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Richard Frame
(@rafthemaster) reported
from
Kensington, England
@O2 this phone number is harassing me - 020 3389 6395 - it’s a fake automated call claiming to be @HMRCgovuk called me 4 times already today! Wants to press option for operator (but I haven’t done so), needs reporting for harassment / impersonation of government service! @Ofcom
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
@O2 Well after 3 phone calls and the staff in your Wandsworth store trying I was told I couldn’t cancel and had to wait.
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Tom Bassett
(@oxymoron_tom) reported
from
Wandsworth, England
Is there a issue in the Earlsfield/Clapham Junction area, consistently been getting speeds of 0.01MB or no data at all @O2
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Edward Style
(@EdwardStyle80) reported
@O2 @JMitchell1284 I've now rung again and managed to log a complaint. The porting department is closed until Tuesday, nothing can be done until then which is frustrating and extremely inconvenient. Like James I lost my service on 29th dec.
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Gareth Harries
(@Gareth_Harries) reported
@O2 I’ve clicked on the Disney+ Extra at £5.99, but it doesn’t then load anything other than the same for £7.99. That’s not the saving of £2 per month that you’re offering. Is there anything you can do to help with this? Thanks
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Matt Hoodless
(@Matmo80Matt) reported
@O2 Thanks for being no help at all
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Donna Maria
(@donnalondonhill) reported
@O2 number should have ported from Vodafone. Still not working, old SIM has stopped, customer services just say it’s in progress. Have turned phone on and off several times, still no joy! Frustrated #o2 #poorcustomerservice
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matthew potter
(@matpotter) reported
@O2 account cancelled in April had email April saying £14 owing was being wiped off and contact cancelled now finding out o2 has marked my credit score as non payment for last 8 months 1 hour on phone and they put it down on me
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B̸̛͙̣͓̗̊͆͛̋̅͝a̶̤͖̗̠̜͍̩͂͂r̵̛̯̞͚̪͚͇͔̀̇̔͘t̴͗̾͆̓͆͆́͋͐͘
(@BartekW83237105) reported
@O2 done that. status checker reports no issues, done all the steps - issue persists on two different phones.
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FlashInterest
(@flash_interest) reported
Absolutely shocking (lack of) service from @O2 and @DPD with my phone which I ordered on 9th December and has still not arrived. DPD won't respond, O2 reply with unhelpful comments. Meanwhile Samsung say that I've missed the deadline for their £300 cashback.
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Erin Kennedy
(@erin_perin) reported
@O2 @anyotherleader Same here this is ridiculous! I’ve had no signal on either sim for 28 hours now and no one has given any update whatsoever or bothered calling back as promised.
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Darren
(@Darren77686554) reported
@mc_colm @O2 I’m having exactly same issue - shocking
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B̸̛͙̣͓̗̊͆͛̋̅͝a̶̤͖̗̠̜͍̩͂͂r̵̛̯̞͚̪͚͇͔̀̇̔͘t̴͗̾͆̓͆͆́͋͐͘
(@BartekW83237105) reported
@O2 no internet/data in the BR5 area - checked on two different phones. Status checker says there are no issues in my area. What's up?