O2 Outage Report in Shepperton, Surrey, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 23: Problems at O2
O2 is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
-
Phone (45%)
-
Internet (31%)
-
Total Blackout (18%)
-
Wi-fi (3%)
-
E-mail (2%)
-
TV (%)
Live Outage Map Near Shepperton, Surrey, England
The most recent O2 outage reports came from the following cities: Guildford, London, Hammersmith, Kensington, Leatherhead, Woking, Paddington, Hounslow, Ealing, Slough, Esher, Worcester Park, Pirbright, Wandsworth and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Guildford |
Internet | |
| London |
Total Blackout | |
| Hammersmith |
Total Blackout | |
| London |
Internet | |
| London |
Phone | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
-
Verity Powell
(@PowellVerity) reported
from
Spelthorne District, England
@O2 worst customer services, ring 202 to pay off phone and they cut me off then don’t answer, told on chat to follow link to chat to someone else who tells me they can’t help and ring 202! Going round in circles no wonder once paid off phone I’m leaving!
-
Baisden 📸🎥
(@Stefan_baisden) reported
from
Ealing, England
@o2 I have been charged again without actually reviewing any service. Can I please have the direct. complaints email
-
fiono
(@ksjsowhat) reported
from
Paddington, England
@O2 anything you can help with?
-
Ghadeer Ahmed
(@GhadeerAhmed96) reported
from
Ash, England
Will never get a contract via @O2 . The worst customer service I have ever received . Shocking!
-
Shasa Colson
(@THE_COLSON) reported
from
Merton, England
@O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap
-
Turningleftforless
(@turningleftfor) reported
from
Guildford, England
@Dickster27 @ThreeUK @O2 Thanks for the tip! Very odd way to do things. May be useful for some but the coverage is awful on 3 at home too so I’m definitely off to O2.
-
Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
@O2 It’s very frustrating. The delivery yesterday didn’t arrive, then @DHLParcelUK (falsely) claimed they couldn’t get access. I went into an @O2 shop just now - they said I had to ring customer services. I spoke with someone who said they’d help, and the call dropped after 16mins.
-
Iain
(@iainkernaghan) reported
from
Redhill, England
@O2 3 devices and I finally got somewhere, but no black friday extra as i have a bolt on and the logic of the bonus replacing it was never considered...
-
Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
16 minutes on hold to @O2 - then the call got dropped. I think I’m going back to @VodafoneUK … all I want is average to good customer service.
-
Jennifer Ferguson
(@Jennifer03017) reported
from
London, England
@O2 when you press use now on the Priority Lane where is the code - I only have a screen with a timer counting down. I can’t see a code? Thank you xx
-
Iain
(@iainkernaghan) reported
from
Redhill, England
Well @O2 i nearly upgraded my phone. Shame you misled me on your black friday airtime discount, wiped the basket and now just give me "400 bad request" pages. "Help" is useless, just loops of questions...
-
Sally Gilchrist
(@SallyGilchrist1) reported
from
Wandsworth, England
@O2 O2 kings road refused to help with my iPhone problem. They sold it to me and still paying for it. Anyone else had a problem with faulty phones from them?
-
Chris Reed
(@chris_reed) reported
from
Hillingdon, England
@O2 any Ida how long your site will be down for? I want to get a bolt on that works for Turkey, and I’m just about to take off…any advice?
-
Richard 🏳️🌈 (he/him)
(@Paul___SW18) reported
from
Wandsworth, England
Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬
-
Jack humphrey
(@JackHumphreyKM) reported
from
Banstead, England
@O2 are you having service issues?
-
Jason MacKenzie
(@jasonmackenzie) reported
from
Merton, England
@O2 Do you think it will be today, tomorrow, Monday? A rough indication would help. Please would you also advise if I can cancel the contract and phone altogether with no penalty? Right now, it would be much easier for me to just stay with @VodafoneUK than to move to @O2.
-
☆ Liezel ☆
(@liezel_t) reported
from
Merton, England
Hey @O2 @GreggsOfficial, issues with the breakfast roll on O2 priority last week and this week not there, has it stopped now?
-
Gavin 🇺🇦
(@Gavlar321) reported
from
Wandsworth, England
@ajbails @EnglandRugby @O2 One issue with the pack I'd say is Stuart he's not an international prop he shouldn't be anywhere near the England team I don't know why Eddie keeps picking him
-
Verity Powell
(@PowellVerity) reported
from
Spelthorne District, England
@O2 will I get final bill? I’ve loved to another network and want to cancel direct debit
-
Ruth Maurice
(@ruthie82) reported
from
Merton, England
@O2 it’s 10am now - as an O2 customer I have now missed out on the 9:30 slot for the O2 December dates and rapidly loosing my chance at the rest. Not good enough.
O2 Issues Reports
Latest outage, problems and issue reports in social media:
-
Laura Klonowski
(@LauraKlonowski) reported
@O2 Hi, do you know how long it will take for a local phone mast to be fixed? It's now been over 48 hours and I still have no service and can only use my phone if it is connected to WiFi, but cannot make calls or receive SMS
-
Laura Klonowski
(@LauraKlonowski) reported
@O2 Hi, do you know how long it will take for a local phone mast to be fixed? It's now been over 48 hours and I still have no service and can only use my phone if it is connected to WiFi, but cannot make calls or receive SMS
-
Rachel
(@Rachel_Coombs) reported
@O2 hi I’ve requested my PAC code. What else do I need to do to let o2 I’m leaving? The chatbot / help page suggests I need to ring you too??
-
I love God
(@YamaEmilie) reported
It has been brought to my attention that @O2 is doing a number on their customer , I may need to part ways of them if their price is too high . The government isn’t increasing our salaries so we must go where it’s cheaper .
-
Laura Klonowski
(@LauraKlonowski) reported
@O2 Hi, do you know how long it will take for a local phone mast to be fixed? It's now been over 48 hours and I still have no service and can only use my phone if it is connected to WiFi, but cannot make calls or receive SMS
-
Rachel
(@Rachel_Coombs) reported
@O2 hi I’ve requested my PAC code. What else do I need to do to let o2 I’m leaving? The chatbot / help page suggests I need to ring you too??
-
Laura Klonowski
(@LauraKlonowski) reported
@O2 Hi, do you know how long it will take for a local phone mast to be fixed? It's now been over 48 hours and I still have no service and can only use my phone if it is connected to WiFi, but cannot make calls or receive SMS
-
I love God
(@YamaEmilie) reported
It has been brought to my attention that @O2 is doing a number on their customer , I may need to part ways of them if their price is too high . The government isn’t increasing our salaries so we must go where it’s cheaper .
-
I love God
(@YamaEmilie) reported
It has been brought to my attention that @O2 is doing a number on their customer , I may need to part ways of them if their price is too high . The government isn’t increasing our salaries so we must go where it’s cheaper .
-
Lynn Nicholls
(@LynnEducation) reported
Absolutely hate @O2 - stupid app that keeps trying to link to Virgin Media. I can’t wait to get my code to move to Vodafone. No wonder you’re losing business with over complicated apps and expensive tariffs! 👋 o2.