O2

O2 Outage Report in Shepperton, Surrey, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Shepperton, Surrey, England 12/07/2025 02:25

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (47%)

    Phone (47%)

  2. Internet (31%)

    Internet (31%)

  3. Total Blackout (16%)

    Total Blackout (16%)

  4. Wi-fi (3%)

    Wi-fi (3%)

  5. E-mail (3%)

    E-mail (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Shepperton, Surrey, England

The most recent O2 outage reports came from the following cities: London, Hounslow, Surbiton, Hammersmith, Wembley, Richmond, Southall, Merton, Dorking, Ealing, Hayes, Epsom, Oxshott, Uxbridge and Feltham.

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City Problem Type Report Time
United KingdomLondon Phone
United KingdomHounslow Internet
United KingdomSurbiton Phone
United KingdomLondon E-mail
United KingdomLondon Phone
United KingdomLondon Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • stevejonathan80 Steve (@stevejonathan80) reported from London, England

    Poor network in Se6 @O2

  • esrose2003 Liz Rose 💙 (@esrose2003) reported from Richmond, England

    @O2 I suggest no-one buy o2 phones or services as not only are they incompetent but they don’t respond to complaints or even compensate you when they are at fault, I have been paying for phone and network which I NOT receiving for 10 days now!! Do not buy O2 @Ofcom @BBCNews

  • ashley_leggett Ashley Leggett (@ashley_leggett) reported from Hounslow, England

    @O2 your signal in Hammersmith is a joke. London in 2021 and can’t even make a phone call.

  • aamer74 aamer habib (@aamer74) reported from Maidenhead, England

    @O2 @England My ba p2 priority codes for the cinema are not working

  • MissusWebb Sarah 🧡 (@MissusWebb) reported from Burnham, England

    @O2 I rang 202 and they said there was nothing they could do for me, just to change my password Will text that number now, thanks for your help 👌🏻

  • sachink0201 Sachin Kumar (@sachink0201) reported from Brentford, England

    @O2 No, problem is NOT solved. The classical O2!! #worstcustomerservice Your rep promised & texted £13.50 will be applied in 24 hrs. It’s already 24+ hrs and nothing is visible on MyO2 app. You don’t expect me to do 50 min call back, Do you? Can you take responsibility and resolve??

  • T_Morris_Wealth Tim Morris (@T_Morris_Wealth) reported from London, England

    @emmahaslett @O2 Very good point. These things do tend to penalise the more vulnerable/worse off. I work with clients in the former category to help them become more tech savvy and keeping track of their finances. The latter don’t receive much support

  • richardmorrisuk Richard Morris (@richardmorrisuk) reported from Richmond, England

    Hi @O2. So having cut me off twice on Sunday, told me to book a call, called but couldn’t deal with my issue , promised to call back within 48 hours (didn’t) - now I’ve had a call from a third party? Have you given them my data or have you been hacked?

  • SuarezFusters Jose Suarez (@SuarezFusters) reported from Ealing, England

    @O2 what happens with the network? In W139df #I don’t have 3g from yesterday and that is a nightmare.

  • The_Caz Caz Young (@The_Caz) reported from Wandsworth, England

    Starting to get VERY fed up with all the pre-recorded scam calls and texts to my mobile these days. Anyone got any idea how to make them stop? Can you help @O2?

  • MrsScreech Jess (@MrsScreech) reported from Hillingdon, England

    @O2 please sort out the broken mast in Yiewsley. Only having the capability to make WiFi calls from home for weeks on end is becoming frustrating!

  • sarahspoon Sarah (@sarahspoon) reported from London, England

    @JamesIMcKay @O2 Oh….never heard of it. Ta

  • daishughes daisy (@daishughes) reported from Kingston upon Thames, England

    @O2 saying that they will be posting my new phone to me because my local store is closed but haven’t sent me a single email or even a tracking number? Trying to speak to someone but all 202 do is hang up on you and nobody replies to dm’s😕

  • musical_IH Iain Hunter (@musical_IH) reported from Spelthorne District, England

    @Br1tt3n @AppleSupport @O2 I’d imagine it’s more a network issue. My iPhone 12 Pro is gorgeous and hasn’t put a foot wrong

  • huggyheaven Richard Lace (@huggyheaven) reported from Wandsworth, England

    @o2 I trust, if you wish to keep me as a customer, you will #DontFundGBNews

  • nickshuttle Nick Shuttleworth (@nickshuttle) reported from Ealing, England

    @O2 can you explain why I cannot transfer my eSIM card electronically? Surely that is the whole point of eSIMs? I now have to wait 5 days to receive a new pack before I can transfer my phone. Seems archaic. Unimpressive customer service.

  • PGcomms Peter Gordon (@PGcomms) reported from Guildford, England

    @O2 hi there - my 3G/4G data facility on the phone hasn’t worked for some hours. Mobile phone signal ok. Is there a data prob?

  • ShaneyFirkins96 Shaney (@ShaneyFirkins96) reported from London, England

    @under_the_kilt @O2 I wouldve stuck with o2, Good luck with the limited Signal on Voxi 🤞🏻

  • ShaneyFirkins96 Shaney (@ShaneyFirkins96) reported from London, England

    Got to Love when your on @VOXI_UK using @VodafoneUK Network but your Phone keeps switching between a @O2 Mast and struggling to connect to a Vodafone Mast and both ain't recieving interent 5G,4G or 3G. Myself on Voxi and Nan on Vodafone ain't recieved interent for the past 2 hrs

  • The_Caz Caz Young (@The_Caz) reported from Wandsworth, England

    @MancJules @O2 Yeah, they look like legit numbers but when you answer it's a stupid pre-recorded scam call!

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • joanne_l_t Joanne (@joanne_l_t) reported

    @sabphotos69 @O2 I’m in DY5, engineers have said the network just isn’t working well in our area, said they might upgrade in the next 2yrs! Told me to go to EE or use Wi-Fi calling…which is fine til I want to leave my house! Joke network!

  • KarenHalladay3 Karen Halladay (@KarenHalladay3) reported

    @carla_laszlo @O2 There are the worst phone provider I left them and went to sky x

  • TheOldDear Vivian Brickell (@TheOldDear) reported

    Used to be a time on Twitter that you could connect to organisations @o2 @apple etc when you got little to no help from their customer services. Now - total silence. Nothing. Dreadful.

  • DarrelWright16 Darrel Wright (@DarrelWright16) reported

    @O2 How do I make the My O2 App work again. I have tried resetting the password, uninstslling and re-installing the app and calling O2 customer services three times but it still doesn't work. Is there someone with more technical knowledge than customer services who can help?

  • peppakenny kennypool73 (@peppakenny) reported

    @O2 O2 network is so 💩

  • Jackpel2 Jack Perry (@Jackpel2) reported

    @O2 I lost my phone, i went to o2 shop on Tuesday to get a new sim it didnt work after 24 hours. I have since been to the o2 shop three more times and spent another two hours on the phone and my sim is still not working 😤

  • AS04642849 A S (@AS04642849) reported

    @O2 you provide a crap network (I'm lucky to get data on my commute), is going up by 17%. Let me guess, you having rising costs and there is nothing you can do?

  • Nobbie2020 John (@Nobbie2020) reported

    @O2 Instead of messing about with emojis you could be answering calls and dealing with problems still not had an answer reference my issue after I contacted you on here. And then you’ve put your rates up next month.

  • JordKnowles Jordan Knowles (@JordKnowles) reported

    I cannot describe how bad @o2 are.

  • Daniellastewar1 Daniella stewart (@Daniellastewar1) reported

    @O2 I don’t need any advice on payment. it’s paid this letter is vile you should look at how you correspond with your customers who end their contract. It’s rude and threatening. This was sent a week after ending the contract and paid. Now I will end all other contracts.