O2

O2 Outage Report in Shepperton, Surrey, England

No problems detected

If you are having issues, please submit a report below.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Shepperton, Surrey, England 01/18/2026 12:00

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (49%)

    Phone (49%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Shepperton, Surrey, England

The most recent O2 outage reports came from the following cities: Hammersmith, London, Ealing, Southall, Wandsworth, Paddington, Fulham, Hayes, Hounslow, Surbiton, Wembley and Richmond.

Loading map, please wait...
City Problem Type Report Time
United KingdomHammersmith Total Blackout
United KingdomLondon Internet
United KingdomLondon Phone
United KingdomEaling Phone
United KingdomHammersmith Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • HawanDs Hawan DE SOUZA VICENTE (@HawanDs) reported from Merton, England

    @O2 is okay but when it comes to speak to customer services 😴

  • Mountie31 Ben Mitch 🇪🇺🏳️‍🌈🇨🇦🏴󠁧󠁢󠁷󠁬󠁳󠁿😎🤪 (@Mountie31) reported from Hounslow, England

    @O2 Phone masts are down at my work and home so not good.

  • spillanemary mary spillane (@spillanemary) reported from Wandsworth, England

    @O2 what on earth? A mast down last week. Today another bloody mast down. You’ll update me when? AUGUST 27?! time to switch

  • SuarezFusters Jose Suarez (@SuarezFusters) reported from Ealing, England

    @O2 what happens with the network? In W139df #I don’t have 3g from yesterday and that is a nightmare.

  • Vagabond1107 ☭ 卡里德 🇨🇳 ☭ خالد (@Vagabond1107) reported from Hammersmith, England

    @O2 issue in the network it’s always says “no service” in my apartment come on offer wifi calling right now i did speak with your staff in Kings road store and told them about that issue they’ve said we can’t do anything right now i might move to EE or Vodafone if this situation-

  • katyhall26 Katy Hall (@katyhall26) reported from Hammersmith, England

    Very unhappy with the service from @O2 , phone battery only lasting 4 hours at a time at the moment and very slow running - no upgrade option apart from paying £324 😧😡

  • spillanemary mary spillane (@spillanemary) reported from Wandsworth, England

    @O2 Pity you can’t provide consistent, reliable service in London

  • mblair35 Matthew Blair (@mblair35) reported from Kingston upon Thames, England

    @O2 terrible service guys!! My wife has returned a broken phone via o2 Insure and after 3 weeks still no phone. If she’s lucky they might send the broken one back, if they find it so she can try again. #terribleservice

  • fbateallthepies Dowsey (@fbateallthepies) reported from Wandsworth, England

    @O2 is the o2 network struggling .. I’ve not been able to make any calls all morning .. but have 4g and can use the internet and send messages !! @o2

  • marshallb60 Ben Marshall (@marshallb60) reported from Kingston upon Thames, England

    @O2 do your agents just hang up if they know you aren’t interested in the deals they are offering? Now wondering if this was a fraudulent call?

  • The_Caz Caz Young (@The_Caz) reported from Wandsworth, England

    Starting to get VERY fed up with all the pre-recorded scam calls and texts to my mobile these days. Anyone got any idea how to make them stop? Can you help @O2?

  • amylouisestone Amy Stone (@amylouisestone) reported from London, England

    @O2 I have also been doing this too. If this problem persists, then what?

  • misterscoop Darren Boyle (@misterscoop) reported from Brentford, England

    @O2 Thanks for the quick response. I never click on links. But I worry about other people. I will forward the text to the number.

  • ladidalimey david bryant (@ladidalimey) reported from Richmond, England

    @O2 my wife’s new phone has been waiting 4 days for her old number to port across. 202 have been no use. She is looking after her elderly parents and you have shut down BOTH her old phone and the new one. What are you going to do about it?

  • Mountie31 Ben Mitch 🇪🇺🏳️‍🌈🇨🇦🏴󠁧󠁢󠁷󠁬󠁳󠁿😎🤪 (@Mountie31) reported from Ealing, England

    I will be cancelling my @O2 contract that I've had since 2009 due to terrible signal. My works phone is now @VodafoneUK so will be porting over to them. 📶📱📞

  • ChristianRad Christian Radnedge (@ChristianRad) reported from London, England

    Something especially egregious about living near The O2, but not having any @O2 signal once again, even though that doesn't make sense. Feels like it should be a massive router for all of South East London...

  • SuarezFusters Jose Suarez (@SuarezFusters) reported from Ealing, England

    @O2 anyone can please tell me what’s going on with the network in W13 9 I can’t receive message and call from last Saturday, I guess I need to change my provider.

  • Vagabond1107 ☭ 卡里德 🇨🇳 ☭ خالد (@Vagabond1107) reported from Hammersmith, England

    @O2 like your the only UK network do not offer wifi calling and 4G calling for PAYG customer’s… see EE,Vodafone and three they do offer wifi calling and 4G calling to their PAYG customers.. and your not offering i am 13 years a loyal customer please do offer it i am facing -

  • Marcus_dd1 Marcus (@Marcus_dd1) reported from Southall, England

    @O2 Hi, my O2 cinema voucher keeps saying that there is a problem adding the voucher. Could you help me to go see James Bond tomorrow please

  • DebsHaden Debbie Haden (@DebsHaden) reported from Slough, England

    @O2 I need somebody from your customer services team to contact me straight away! Your website is taking me round in circles and not helping. I should have had my contract cancelled and it hasn’t happened. So still paying out for it. Not happy at the moment.

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • Pauljon58861534 Paul jones (@Pauljon58861534) reported

    @O2 Don't buy from 02 they sell shoddy goods and will take no responsibility and they leave the customer holding the bag!

  • hawksdotlife Stephen (@hawksdotlife) reported

    @o2 Hi - the signal coverage for data in paddock wood inside & outdoors is poor to unusable. Additionally, response time in London for data is v slow. Are any improvements in the pipeline? Pls persuade me why I shouldn’t move elsewhere.

  • a_f_c93 Liam/ Riisky (@a_f_c93) reported

    @O2 good evening, are you showing any problems in the sn6 7nh area? Alot of people are conplaining of no signal. I have none either

  • PickwickJane Jane Pickwick (@PickwickJane) reported

    @O2 Hi. Is there a problem with the Priority App please? I tried to get my free coffee just now and it says it’s already been used? I last used it yesterday -just after 8am

  • HarpSilver Harp (@HarpSilver) reported

    @ilee81 @O2 Actually it's not too bad for the P7PRO only £44 which is cheaper than what I was paying for the iPhone 12

  • rita_swig Dee E Smith (@rita_swig) reported

    @O2 I have now been disconnected by your operatives 3 times whilst trying to reinstate my account. I won’t bother if this is how customer service is.

  • FizzyWizzy29 Jasmine Allmond (@FizzyWizzy29) reported

    @O2 help please! Phone bought in November. Charger port doesn’t work. Can I get a replacement?

  • AnnaAverkiou Anna Averkiou Media (@AnnaAverkiou) reported

    @O2 Noone can get hold of me and I can't make calls. CustServ had no solutions and didn't disagree when I said I would have to find another provider if this isn't resolved. Meanwhile I'm being charged for no service!

  • malt_11 ashley (@malt_11) reported

    @o2 trying to talk to customer service, chat is unavailable as is via my app, getting frustrating trying to talk to someone re upgrade 😳😳😳😳😭

  • IGibaud Ian Gibaud (@IGibaud) reported

    @O2 Cannot receive banking texts from HSBC with activation codes - can someone help please?