O2 outages and service status in Shepperton, England

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Shepperton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Shepperton, England

The most recent O2 outage reports came from the following cities: Hammersmith, Epsom, Ascot, Wandsworth, and Kingston upon Thames.

City	Problem Type	Report Time
Hammersmith	E-mail	13 hours ago
Hammersmith	Internet	13 hours ago
Epsom	Phone	4 days ago
Ascot	Internet	12 days ago
Wandsworth	Internet	1 month ago
Hammersmith	Total Blackout	1 month ago

Nearby cities with recent reports

Community Discussion

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O2 Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

• 
  Richard Lace (@huggyheaven) reported 1 minute ago from Wandsworth, England

  @o2 I trust, if you wish to keep me as a customer, you will #DontFundGBNews

• 
  Stephanie Bennett (@StephsBubble) reported 6 minutes ago from Ealing, England

  @O2 Yes I’ve had the iPhone since the 3G and never had this before - I’ve now tested on both front and rear cameras with and without HDR and it bleaches every time. Is the product faulty @AppleSupport or is this an iPhone 12 issue in general. How can I fix it?

• 
  Robert Balaam (@RobertBalaam) reported 9 minutes ago from Wandsworth, England

  .@O2 I've just waited 45 minutes for someone to tell me they can't do anything regarding #insurance, then I immediately get a voicemail saying call the same number. PLEASE SORT THIS ASAP !!!! #CustomerService #awful

• 
  Chris sweet (@poundland_thor) reported 9 minutes ago from Richmond, England

  @O2 it is now day 19 since I received a computer mouse instead of the phone upgrade I ordered and 27 days since I put the order through, still no phone, and no update. Since you are now in partnership with @virginmedia now, I'm thinking I will cancel both contracts - shocking

• 
  Federica Parise (@cityposer) reported 12 minutes ago from Brentford, England

  .@O2 sent messages on Twitter, called customer service, DM sent via Twitter: 4 days after upgrading my plan I am still not able to make or receive calls and I was told it will take 3-7 days to sort it: why?

• 
  RebeccaW40 (@RebeccaW40) reported 16 minutes ago from Epsom and Ewell District, England

  @O2 network is down yet again. This keep happening and is really not good. During a time like this People need to be able to speak to loved ones. This is becoming a regular thing now. Beyond a joke

• 
  Ben Mitch 🇪🇺🏳️‍🌈🇨🇦🏴󠁧󠁢󠁷󠁬󠁳󠁿😎🤪 (@Mountie31) reported 20 minutes ago from Ealing, England

  I will be cancelling my @O2 contract that I've had since 2009 due to terrible signal. My works phone is now @VodafoneUK so will be porting over to them. 📶📱📞

• 
  Stephanie Bennett (@StephsBubble) reported 20 minutes ago from Ealing, England

  @O2 Yes I’ve had the iPhone since the 3G and never had this before

• 
  Robert Balaam (@RobertBalaam) reported 24 minutes ago from Southall, England

  @O2 To not have a call-back service when calls are over 15 minutes is abhorrent 💩

• 
  Conleth Kane (@ConlethKane) reported 25 minutes ago from Hounslow, England

  I’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.

• 
  Andrew Carrier 🍸 (@AndrewCarrier) reported 32 minutes ago from Hammersmith, England

  @cgledhill @McDonaldsUK @O2 I think the more pressing question is: Why are you using a public wi-fi network?

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 33 minutes ago from Southall, England

  @O2 the phone has been cut twice from two separate convos. Will someone please call me back and tell me why my service has been down all day!?

• 
  m a r y (@maryhippychick) reported 43 minutes ago from Hounslow, England

  @O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.

• 
  Chiswick RFC Girls (@ChiswickRFCGirl) reported 44 minutes ago from Hammersmith, England

  Hello @O2 and @Apple I continue to have multiple daily issues with network dropping on my XR. You have known about this issue since December 2019. Any update on a fix??

• 
  Jason MacKenzie (@jasonmackenzie) reported 46 minutes ago from Merton, England

  16 minutes on hold to @O2 - then the call got dropped. I think I’m going back to @VodafoneUK … all I want is average to good customer service.

• 
  Bede Feltham 💙 (@bedefeltham) reported 46 minutes ago from Esher, England

  @O2 @gbuttars I'm trying to access Statements on MyO2 account as well. Says information not available at them moment. Is this part of the fix too? 🤔🙏 Please message here if so and once fixed....thx

• 
  Jeetesh Luhar (@Indian_Thriller) reported 50 minutes ago from Iver Heath, England

  Hey @O2 how do I cancel a SIM card that @virginmedia sent me as a data roaming replacement for the lack of WiFi installation service they’ve provided me at my new property? I wasn’t expecting to be charged extra for this mess up on their side so it’s a no thanks from me.

• 
  Avigazed (@Avigazed) reported 53 minutes ago from Addlestone, England

  @O2 How long does it take to port a number from another network to o2? Surely 2 days is a bit long.

• 
  Liz Rose 💙 (@esrose2003) reported 58 minutes ago from Richmond, England

  @O2 I suggest no-one buy o2 phones or services as not only are they incompetent but they don’t respond to complaints or even compensate you when they are at fault, I have been paying for phone and network which I NOT receiving for 10 days now!! Do not buy O2 @Ofcom @BBCNews

• 
  Dimitthri Lochana Vithanage (@sparkyDLVXO) reported 59 minutes ago from Banstead, England

  @O2 Heres the weird thing it actually was decent! Also i cant use wifi calling when im out and about. Please fix or install new cell towers around in the Epsom area and around the surrounding towns. Either its due to congestion or poor signal!

O2 Issues Reports

Latest outage, problems and issue reports in social media:

• 
  David charnock (@david4charnock) reported 7 minutes ago

  @ad_moran4 @EE @O2 Yeah but o2 signal and coverage is absolutley shocking

• 
  Riemenschneider’s Horse (@larrythehook) reported 9 minutes ago

  @O2 My number ported over yesterday and I’ve topped up by £20 but I cannot link my o2 account to my number so I cannot choose the bundle I need. I’m on a £10 rolling plan so I’m just getting charged for data. Customer services can’t help and o2 store can’t help. Absolute shambles 😡

• 
  Charlotte (@CharlotteW_R) reported 12 minutes ago

  @O2 how can I challenge that the network coverage in our area has declined considerably to the point every room in our house previously had signal & now we struggle to find any! Missing urgent calls😢 Neighbours across village saying the same thing #networkproblems #nosignal

• 
  Shana Hendry (@Happyengland79) reported 15 minutes ago

  @tehscreener @O2 Make a complaint and they have no choice but to refund you. I've got £50 coming from Jan-April. I'll be putting in another at the end of this month too. Because they never processed the refund until I got hold of them the ombudsman will deal with the now!

• 
  mark callow (@markcallow10) reported 15 minutes ago

  @ad_moran4 @O2 I’m have 10 Contract phones with o2 the signal has literally disappeared it’s shocking. Do not sign up they are a nightmare. I can honestly say if not under WiFi it’s about 30/35 % coverage

• 
  Linda Rogers (@tankie76) reported 18 minutes ago

  @ad_moran4 @EE @O2 Please look at which provider offers the best coverage, I moved from o2 as their coverage was so poor. EE is much better! I’m now sim only and pay £30 a month with EE for unlimited data, calls and texts etc.

• 
  𝐀𝐃𝐙 (@ad_moran4) reported 20 minutes ago

  @swchamp89 @O2 SWC thank you for your comment and your advice I appreciate it a lot and I’m really shocked to hear that to be honest and I hate trying to communicate through customer services at the best of time.

• 
  Steve Rollins (@steverollins) reported 21 minutes ago

  @O2 shocking service from your sales team. Want to move my 4 lines to you, spoke to someone last night who offered me a deal but couldn’t process it due to a system issue. Asked me to call back today, now being told I can only order 1 line and do the others at a later date.

• 
  Simon Reynolds (@simonreynolds34) reported 23 minutes ago

  @O2 The service you have provided me since joining a family contract a month ago has been absolutely shocking. I have spent over 10hrs on the phone, with no resolution, had all our SIMs cancelled without being told so, and dealt with clueless and unhelpful customer service reps.

• 
  Matt Fleming (@m11fyf) reported 24 minutes ago

  Shocking that we are in 2026 and yet the south west of the UK (Cornwall) still doesn’t get signal! Get with it @O2