O2

O2 Outage Report in Shepperton, Surrey, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Shepperton, Surrey, England 01/18/2026 05:20

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (49%)

    Phone (49%)

  2. Internet (30%)

    Internet (30%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Shepperton, Surrey, England

The most recent O2 outage reports came from the following cities: Hammersmith, London, Ealing, Southall, Wandsworth, Paddington, Fulham, Hayes, Hounslow, Surbiton, Wembley and Richmond.

Loading map, please wait...
City Problem Type Report Time
United KingdomHammersmith Total Blackout
United KingdomLondon Internet
United KingdomLondon Phone
United KingdomEaling Phone
United KingdomHammersmith Internet
United KingdomLondon Internet

Community Discussion

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O2 Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • unknown_babez 🎃🖤TheBlackDahliaRose💀🥀🕸 (@unknown_babez) reported from Paddington, England

    @O2 a loyal customer of 11 years here 👋🏽 I am leaving your company because of many reasons.... one of them being you’ve outsourced your customer service to a new company which is quite honestly useless. Another being you do not value your customers. Bring on a new company 👊🏾

  • TRFC_Tom Thomas-Lee (@TRFC_Tom) reported from London, England

    @craigglawson @inoobkilervip @O2 @BBCWatchdog @monzo No they said they couldnt see any issues, hence they getting specialist team to look into it. Its been happening for 3 days.

  • joe_bignell Joe Bignell (@joe_bignell) reported from London, England

    @O2 have put up with terrible coverage for 14 months!! Promote 5G but I still can’t send a picture when on the commute in SELondon. Can’t wait for the contract to end. Worse provider I’ve experienced

  • LyndallAnn Lyndall (@LyndallAnn) reported from Hounslow, England

    @O2 This issue started a few weeks ago for me and my friend has had the same issue so changed phone companies a couple months ago.

  • Astr0Isha Astro Gyal 💦 (@Astr0Isha) reported from Brentford, England

    @O2 is down again ugh tell me something I don’t know

  • JosephMorrison0 Joseph Morrison (@JosephMorrison0) reported from Hammersmith, England

    @O2 Your service just like, breaks all the days of the week. And let’s not forget the famous o2 outage of 2018. But at least your branding is good, except @ThreeUK might beat that too...

  • JosephMorrison0 Joseph Morrison (@JosephMorrison0) reported from Kensington, England

    No company has ever treated their clients so poorly as @o2. Discgrace. The absolute worst contract ever. Never has service anywhere! Sign with someone else.

  • Iccle_Princess Vger Ann Goldby (@Iccle_Princess) reported from London, England

    Its amazing @O2 can sort out fraud against my 13 year old daughter but @VodafoneUK cant & tell me to go to my local shop with my daughter to prove she didnt take out a contract like wtf!

  • daktadre Dré (@daktadre) reported from Spelthorne District, England

    Is anyone else experiencing call drop outs and freezes on #iPhone11ProMax I have cleared cache and done soft reset, also had a sim swap @O2 but still having buggy experiencing overheating. I’ve checked online and have reset my network settings. Minded to pop into @Apple

  • tjwmurphy Timothy Murphy (@tjwmurphy) reported from Paddington, England

    @virginmedia No error. It just fails to connect. The Tick actually appears in the Wi-fi settingswhich makes it seem that the @o2 advert will pop up (the final step before connecting) but it never does. I have restarted my phone several times.

  • TRFC_Tom Thomas-Lee (@TRFC_Tom) reported from London, England

    @inoobkilervip @craigglawson @O2 @BBCWatchdog @monzo It will if dont pay it soon haha. Will attempt to speak to an @O2 customer adviser tomorrow and pay over the phone and hopefully that will work

  • jadesharp1992 Jade Sharp (@jadesharp1992) reported from Richmond, England

    @gillett_liam @VodafoneUK @EE @O2 I used to be with o2 for a while, but I found there signal kept cutting out everywhere, Vodafone has been the best signal wise for me and there data speeds are pretty cool.

  • Nick_G6 N I C K 🇿🇼 (@Nick_G6) reported from Hounslow, England

    Dear @o2 and @StarlingBank it’s been two weeks and I still can’t believe that I cannot pay my phone bill via the app! Please send help I’m all out of options here. Now I’m accumulating charges for late payment 🤬🤬🤬

  • julsbvby afia. (@julsbvby) reported from Paddington, England

    It’s only O2 that I’ll get my order delivered to store and it still goes missing @O2 never fail to keep up with their whack service.

  • YasmeenLillahh ياسمين🌹 (@YasmeenLillahh) reported from Paddington, England

    @_MParisss @O2 Trust me 3 is poor

  • TRFC_Tom Thomas-Lee (@TRFC_Tom) reported from London, England

    Having an issue this week where Monzo are blocking me from paying my phone bill on @O2 app and website and now seen @BBCWatchdog talking about @monzo and their customers suffering from randomly blocked and closed accounts. #WhatsGoingOnzoMonzo #concerned

  • JamesElston3 James Elston (@JamesElston3) reported from Hammersmith, England

    @plandotcom you pretended to be @O2 and were then also very rude when the lie emerged and cancellation ordered. Utter wast of several hours of her time

  • Stefan_baisden Delboybaisden 📸🎥 (@Stefan_baisden) reported from Southall, England

    @O2 has GENUINELY the worst Phone line #Customerservice system ever. I've never been more infuriated just waiting to give a password or speak to someone. Please #O2 update your system to 2019 standard asap.

  • Stefan_baisden Delboybaisden 📸🎥 (@Stefan_baisden) reported from Southall, England

    5th day in a row I've had no signal or data through to my phone. @O2 is going downhill. Definately on its way out. This is so poor I shouldav stayed with T Mobile. #O2 #POORCUSTOMERSERVICE

  • HaleAlexander Alex Hale (@HaleAlexander) reported from London, England

    @O2 @RugbyXOfficial What a shit show the organisation is at the O2 tonight.. #nopoint

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • robbo_jonny Jonny Robbo (@robbo_jonny) reported

    @O2 impossible to contact a communications company without waiting for years on the phone. Why do you not have an email address for customer service?

  • seanohalloran seanohalloran (@seanohalloran) reported

    @O2 simply the worst customer experience. Been trying to give you money for an upgrade since 9.30 am. Every customer touchpoint is broken. Payments, MyO2, update my details, customer service, chat, phone menus - everything!! ******* shambles. Any other networks want my business?

  • johnmiddlefarm John Murphy (@johnmiddlefarm) reported

    @O2 The @TheO2 saga continues. The complaints team called me directly but won’t discuss my complaint. I’ve waited 4 weeks for that call. Who would find this level of service acceptable. Stay away from this company

  • Kerryannemills Kerry Mills (@Kerryannemills) reported

    @O2 - def the worst customer service ever. 3 hrs of my life and then get cut off🤯 Please sort out your phone lines 🤬

  • JvonJvon Jvon udine (@JvonJvon) reported

    @O2 I cancelled my contract and said I wanted to keep my phone as pay as you go which the guy said he would send another sim to do the exchange and I never got the sim and till date nothing I called now for a puk code only to be told I can’t get one cause my contract is cancelled

  • Fabanter1 Fabanter (@Fabanter1) reported

    @O2 Hi I’m having trouble moving my mobile number to O2, using your website, seems to be down. Is there another way to do this?

  • jogibbs80 Joanne Gibbs (@jogibbs80) reported

    @O2 new customer here!.. ordered phone with a contract on 26/11… click and collect expected 30/11. No phone at the store.stuck in system?.on live chat .phoned numerous times.. DM’d O2 and “urgent number” My order was taken so swiftly but for some reason nobody can help me now?

  • sw_hi_coo HiCoo #GetVaccinated pls 💙🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺 (@sw_hi_coo) reported

    @O2 The DM link you sent doesn't work - I still cannot contact you.

  • RichardHofman33 Richard Hofman (@RichardHofman33) reported

    @O2 Hello, please because there is no more chat support on the O2 website to get information, so I'm using the opportunity to ask O2 this way. Please, I want to get PAC code but it's not coming the way you have shown on the web. I don't want to leave O2 but only get the PAC code.

  • G10V3M4N Adam Glover (@G10V3M4N) reported

    @O2 Hi. I have O2 and virgin broadband. When I try to sign up to volt it says not available. Is there something wrong I can fix?