O2

O2 Outage Report in Shepperton, Surrey, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Shepperton, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Shepperton, Surrey, England 02/08/2026 19:35

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (53%)

    Phone (53%)

  2. Internet (29%)

    Internet (29%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Shepperton, Surrey, England

The most recent O2 outage reports came from the following cities: Kensington, London, Worcester Park, Pirbright, Wandsworth, Slough, Kingston upon Thames, Ascot, Hammersmith, Ealing, Southall and Paddington.

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City Problem Type Report Time
United KingdomKensington Phone
United KingdomLondon Internet
United KingdomWorcester Park Phone
United KingdomPirbright Phone
United KingdomLondon Internet
United KingdomWandsworth Phone

Community Discussion

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O2 Issues Reports Near Shepperton, England

Latest outage, problems and issue reports in Shepperton and nearby locations:

  • Cla_Cottingham Claire Cottingham (@Cla_Cottingham) reported from Wandsworth, England

    @O2 Help. Unfortunately not which I now understand is not ideal!

  • MikeBrownnutt Mike Brownnutt (@MikeBrownnutt) reported from Merton, England

    @O2 Just renewed with you for another 18 months. Your fantastic sales advisor informed me I’ve been a loyal customer for over 8 years. Any chance of sending me something to celebrate our partnership. 🍾🎉

  • boogieloo Jodie De Vere (@boogieloo) reported from Southall, England

    @O2 I love @ O2 Customer Service

  • tiggsie Sarah Ward (@tiggsie) reported from Richmond, England

    @_MiddleAgedGay_ @O2 @Ofcom I will never ever go to @O2 had a contract for a year with them and found the customer service horrendous terminated my contract and went back to @VodafoneUK, which are slightly more expensive but have great service for many years now. Hope you get it sorted soon

  • depeare Steve Depeare (@depeare) reported from Ealing, England

    @O2 after 3 hours of calls 5 texts and 1:5 hours of to get family discount that is advertised and to be given an amount to pay then still getting it wrong . So a complaint to be made

  • B_Heer84 Bari Heer (@B_Heer84) reported from Wraysbury, England

    @O2 are the biggest disgrace possible. Im a pay monthly customer, paying £53 a month. I have no network coverage. O2 have confirmed I live in a Black spot and they will not be helping me. They said to me..’These things happen’...! O2 said I still have to pay my monthly fee..!

  • s_reynolds808 Simon 'Whippet'.. (@s_reynolds808) reported from Kingston upon Thames, England

    Trying to listen to @VirginRadioUK on phone app on train and @O2 signal cutting out .. I know some areas are black spots but 3G surely should cope 😬 frustrating getting sound bites every 5 mins

  • RobertBlevin Robert Blevin (@RobertBlevin) reported from Guildford, England

    Hey @O2 - I’ve had appalling voice and data reception for months. I spoke to your shop in Guildford 2 weeks ago, and they said that it was a known issue + signed me up for text alerts. Now you text me every few days to say you haven’t fixed it. 1/2 ...

  • rafthemaster Richard Frame (@rafthemaster) reported from Kensington, England

    @O2 this phone number is harassing me - 020 3389 6395 - it’s a fake automated call claiming to be @HMRCgovuk called me 4 times already today! Wants to press option for operator (but I haven’t done so), needs reporting for harassment / impersonation of government service! @Ofcom

  • Primrose_Hikwax Primmy💁🏾 (@Primrose_Hikwax) reported from Slough, England

    @O2 There was a mast down in my area but the matter wasn’t resolved for 3 weeks. I have data with EE on my ipad and the data wasn’t affected with them. With my phone I was unable to text, call or use my data. I don’t understand how you expect to put off £11, yet I haven’t been able

  • PandaEyesKirsty Kirsty Ann (@PandaEyesKirsty) reported from Maidenhead, England

    @AmazonUK I have made a large order and it has been delivered to a Amazon locker. This locker is in a private @O2 building. THIS WAS NOT STATED AT THE TIME I ORDERED! Now they're refusing me access so my daughters birthday presents are not able to be collected!!😭 HELP!

  • jackaarondavies Jack Aaron Davies (@jackaarondavies) reported from Richmond, England

    @O2 Not everywhere, but your 4G coverage in SW London is poor. I haven’t had 4G in Raynes Park since I moved there a year ago.

  • Peachey_79 Charlene (@Peachey_79) reported from Wandsworth, England

    Worse customer service @o2 I give up!

  • RalphVarcoe Ralph Varcoe (@RalphVarcoe) reported from Merton, England

    @O2 Can you sort your mast out in Wimbledon please. Totally crap service for weeks and weeks and weeks. Really poor!

  • RalphVarcoe Ralph Varcoe (@RalphVarcoe) reported from Merton, England

    @O2 Your own website says there’s a mast down. We had a problem quite a few weeks ago. Zero coverage makes o2 useless.

  • oxymoron_tom Tom Bassett (@oxymoron_tom) reported from Wandsworth, England

    Is there a issue in the Earlsfield/Clapham Junction area, consistently been getting speeds of 0.01MB or no data at all @O2

  • davidchow David Chow 📶 (@davidchow) reported from Hammersmith, England

    @MIROFUR Disagree. In the UK it was an exclusive on @O2 as they built out EDGE and turned on support for interactive voicemail. It created a massive influx of people to the base, who continued to stay on even when the 3G version eventually shipped to other carriers.

  • budgie Lee 'Budgie' Barnett (@budgie) reported from Paddington, England

    @O2 Wasn’t a problem, as such. ‘Kit breaks’ is an ever present rule. Was mainly to let others know,, if they had problems and wondered what was going on.

  • Peachey_79 Charlene (@Peachey_79) reported from Wandsworth, England

    @O2 Well after 3 phone calls and the staff in your Wandsworth store trying I was told I couldn’t cancel and had to wait.

  • The_Lady_Jade_X Mrs Lady Jade ❤ (@The_Lady_Jade_X) reported from London, England

    Mother in law will deffo b leavin @O2 when her contracts up. She’s been abroad loads n never had issues. Goes Jamaica with new iPhone no issues. Goes to Europe with iPhone and no network. Apparently she needed to call them before n get a bolt. Load of rubbish! CS no help either!

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • xVickyLeighx ★Vicky-Leigh Sayer★ (@xVickyLeighx) reported

    @O2 That doesn’t seem right as I still had over 3 months left, and I am still an o2 customer!

  • GeorgewRogers George Rogers (@GeorgewRogers) reported

    @O2 before you start worrying about 5G can you try and make it so I can get just a normal signal to make a ******* phone call?

  • jhagbro Jonas Hagbro (@jhagbro) reported

    @O2 Yes we've tried both above and under. Both get same result when trying to login..

  • felipe1982rj Felipe (@felipe1982rj) reported

    @O2 why your internet service is so **** and it is so expensive? £33 for unlimited internet and your unlimited plan is 650gb... WHERE is the unlimited? WHERE is the speed? If I want to cancel it is very expensive. Unlimited doesn't mean 650gb, unlimited means UNLIMITED.

  • erim48530565 erim (@erim48530565) reported

    @O2 Just the one Which I confirmed with the lady I spoke to two days ago via my husbands phone. You have my email address I use everyday. I honestly have not received anything. I even sent a long complaint to o2 through my email address

  • doescherswear 💖 Does Cher Swear 🤷🏻‍♀️🤘 (@doescherswear) reported

    @O2 hey why the message saying you’ve switched off 4G on my phone? Any others having this issue?

  • xVickyLeighx ★Vicky-Leigh Sayer★ (@xVickyLeighx) reported

    @O2 Hello, I am hoping you can help. I have 6 months Disney+ and have just switched from pay monthly to pay as you go and my account seems to be deactivated. I cannot understand why, as I am still a customer, but even so my Disney+ subscription was only a few months in?!

  • Charlot39176677 Charlotte Keeney (@Charlot39176677) reported

    @O2 Honestly have had the worst customer service from O2. I have been a customer for servers years and have never had a problem with signal. I am now having issues but have been told when signing the contract O2 do not guarantee service?! WTF #o2 #badcustomerservice

  • x1ras Jon Lee (@x1ras) reported

    @O2 This is pretty good for the area. Don't worry though, I've been reassured many times that there's nothing wrong in my area. I just like to call you out on your crappy service from time to time.

  • jimmyteeeeee James (@jimmyteeeeee) reported from Lancaster, England

    @O2 Not really. My issue is completely resolved. Thank you.