O2 Outage Report in Shepperton, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (51%)
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Internet (30%)
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Total Blackout (12%)
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E-mail (4%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Shepperton, Surrey, England
The most recent O2 outage reports came from the following cities: London, Paddington, Leatherhead, Hounslow, Ealing, Slough, Esher, Kensington, Worcester Park, Pirbright, Wandsworth, Kingston upon Thames, Ascot and Hammersmith.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Paddington |
Phone | |
| Paddington |
Phone | |
| Leatherhead |
Total Blackout | |
| London |
Phone | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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Liz Rose 💙
(@esrose2003) reported
from
Richmond, England
@O2 I suggest no-one buy o2 phones or services as not only are they incompetent but they don’t respond to complaints or even compensate you when they are at fault, I have been paying for phone and network which I NOT receiving for 10 days now!! Do not buy O2 @Ofcom @BBCNews
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Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before - I’ve now tested on both front and rear cameras with and without HDR and it bleaches every time. Is the product faulty @AppleSupport or is this an iPhone 12 issue in general. How can I fix it?
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Richard Lace
(@huggyheaven) reported
from
Wandsworth, England
@o2 I trust, if you wish to keep me as a customer, you will #DontFundGBNews
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hedara
(@hedaramusic) reported
from
Hammersmith, England
@O2 absolute JOKE of a service today. Got a deal offered to me by your retentions team TODAY, I ring back later to call it and no one with authorise it. Been passed to and fro for an hour and a half and got NOWHERE. The phone and deal I want is sat in my basket. Help.
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Sarah 🧡
(@MissusWebb) reported
from
Burnham, England
Hello @O2 I am back 🙌🏻 after a few years with no signal, awful service I have come back with my tail between my legs 🙈 #ohtohavesignal 🥳🥳🥳
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David
(@daveya90) reported
from
Wandsworth, England
@O2 just went into one of your stores to upgrade my phone and experienced the worst customer service. Was told to recycle my phone with another shop in the shopping centre and be without a phone for 3 days cause they’d “give me a better offer” and told I could shop online instead
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daisy
(@daishughes) reported
from
Kingston upon Thames, England
@O2 saying that they will be posting my new phone to me because my local store is closed but haven’t sent me a single email or even a tracking number? Trying to speak to someone but all 202 do is hang up on you and nobody replies to dm’s😕
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Nick Shuttleworth
(@nickshuttle) reported
from
Ealing, England
@O2 can you explain why I cannot transfer my eSIM card electronically? Surely that is the whole point of eSIMs? I now have to wait 5 days to receive a new pack before I can transfer my phone. Seems archaic. Unimpressive customer service.
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Peter Gordon
(@PGcomms) reported
from
Guildford, England
@O2 hi there - my 3G/4G data facility on the phone hasn’t worked for some hours. Mobile phone signal ok. Is there a data prob?
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Kieran Brown #FRSA 🏴🇪🇺🏳️🌈
(@Kierbro) reported
from
London, England
@O2 I will! If you could sort out anything at all, that would be amazing...! I’ve been a loyal customer for more than 20 years so it would be much appreciated..!
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Nina Van Driel
(@ninavdbennett) reported
from
Windsor, England
@O2 I am sorry but I am simply shocked at your poor customer service. I have now called twice to complain and ask for help. Twice I have been told a manager would call me. Twice this has not happened.
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Nicky Sinclair PGA
(@nickysinclair) reported
from
Windsor, England
@O2 why are the iPhone 12 deals better for a new customer than an existing long time o2 user? #absurd
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Steve
(@stevejonathan80) reported
from
London, England
Poor network in Se6 @O2
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Sarah 🧡
(@MissusWebb) reported
from
Burnham, England
@O2 I rang 202 and they said there was nothing they could do for me, just to change my password Will text that number now, thanks for your help 👌🏻
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Patrick Keyte
(@PatrickKeyte) reported
from
London, England
@O2 please can you help me? Numerous people are getting calls from my mobile number when I haven’t actually called them or even have their details to start with. This has happened twice in the last week with two different people
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Tom Mytton
(@TMytton90) reported
from
Wandsworth, England
@O2 had hardly any signal all week in SW16. No notification of works on the local masts. No impressed
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Stephanie Bennett
(@StephsBubble) reported
from
Ealing, England
@O2 Yes I’ve had the iPhone since the 3G and never had this before
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Steve Depeare
(@depeare) reported
from
Ealing, England
@O2 I’ve tried desperately trying to get hold of customer service and keep getting knocked off. I need a 5 g SIM card for my new iPhone 12 pro plus and need a 5 g sim , I think a card may be ordered but not the 5 g
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Sachin Kumar
(@sachink0201) reported
from
Brentford, England
@O2 No, problem is NOT solved. The classical O2!! #worstcustomerservice Your rep promised & texted £13.50 will be applied in 24 hrs. It’s already 24+ hrs and nothing is visible on MyO2 app. You don’t expect me to do 50 min call back, Do you? Can you take responsibility and resolve??
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Jay S.
(@J5752x) reported
from
Paddington, England
Went to @O2 #TCR to swap my monthly contract onto a prepaid card. I was told it has to be done over the phone and they can’t issue a new SIM in store. Went to @EE and asked if I could transfer my number to them. The seem enthusiastic
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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famelicose
(@famelicose2) reported
@O2 Hi O2. What are you doing to stop nuisance callers on your network. I have had three today, all scams. If you can't do anything to stop this nuisance, I will have to look for a new network that can. #NuisanceCalls
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jayne998
(@JayneFair998) reported
Anyone else having problems with @O2 dropping out?
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crowndphoto
(@crowndphoto) reported
@O2 where is my order? No emails no communication what a start for a new @O2 customer
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Jonathan Carroll
(@JonathanDoEPSB) reported
@O2 Can someone in O2 get back to me with regard to some appalling customer service? I have been trying to purchase two phones for the last three days and the problems created by O2 staff have been ridiculous.
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Greg Jones
(@DavidGregJones) reported
Hi @O2 I’m a long-standing mobile customer with yourselves, but my signal at home is appalling. This has become especially troublesome, given home working caused by Covid. Is there any signal boosting technology you can recommend?
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DaniEStewart💙💙💙
(@DaniEStewart1) reported
@O2 @TheO2 you stole £415.20p,call customer service 4 time,toldwill be sorted and will have my moneyback,called today AGAIN still waiting for my money,NO INTEGRITY,NO RESPECT,NO DECENCY. ARE YOU ASHEMED OF YOURSELF HOW YOU TREAT CUSTOMERS??
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MerGM
(@MerGM) reported
Hi @O2 for the whole of today I got no signal. "Looks like a nearby phone mast isn’t working as it should, sorry. Our engineers are likely to be on the case already, and your service might come and go until we fix it". Is there an estimate for the fix?
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Ajay Kamble
(@kambleam) reported
@O2 Hello, my number 7407739506 is port in to another service provider , please stop billing me.
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Red Steve
(@Steve_Red_Beard) reported
@GrantRustique @O2 I will try a full system wipe , then move my O2 physical SIM to esim again , then that frees up the SIM tray for my EE physical SIM , then at least I've got a fresh system as well as both Sims active in case one has a yawn and slows down or drops connection.
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Ciara
(@ciara73) reported
@O2 I’ve just seen your tv ad with the robot, I am a loyal customer with an o2 contract and I have not received my robot, please send ASAP to amend this