O2 Outage Report in Shepperton, Surrey, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Shepperton, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Shepperton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (47%)
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Internet (31%)
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Total Blackout (13%)
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E-mail (4%)
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Wi-fi (3%)
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TV (1%)
Live Outage Map Near Shepperton, Surrey, England
The most recent O2 outage reports came from the following cities: Hammersmith, London, Southall, Wandsworth, Paddington, Fulham, Hayes, Hounslow, Surbiton, Wembley, Richmond, Merton, Dorking and Ealing.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| London |
Internet | |
| London |
Phone | |
| Hammersmith |
Internet | |
| London |
Internet | |
| Hammersmith |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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O2 Issues Reports Near Shepperton, England
Latest outage, problems and issue reports in Shepperton and nearby locations:
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☭ 卡里德 🇨🇳 ☭ خالد
(@Vagabond1107) reported
from
Hammersmith, England
@O2 like your the only UK network do not offer wifi calling and 4G calling for PAYG customer’s… see EE,Vodafone and three they do offer wifi calling and 4G calling to their PAYG customers.. and your not offering i am 13 years a loyal customer please do offer it i am facing -
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@O2 Pity you can’t provide consistent, reliable service in London
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Marcus
(@Marcus_dd1) reported
from
Southall, England
@O2 Hi, my O2 cinema voucher keeps saying that there is a problem adding the voucher. Could you help me to go see James Bond tomorrow please
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Hawan DE SOUZA VICENTE
(@HawanDs) reported
from
Merton, England
@O2 is okay but when it comes to speak to customer services 😴
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Amy Stone
(@amylouisestone) reported
from
London, England
@O2 I have also been doing this too. If this problem persists, then what?
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Ben Mitch 🇪🇺🏳️🌈🇨🇦🏴😎🤪
(@Mountie31) reported
from
Hounslow, England
@O2 Phone masts are down at my work and home so not good.
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Debbie Haden
(@DebsHaden) reported
from
Slough, England
@O2 I need somebody from your customer services team to contact me straight away! Your website is taking me round in circles and not helping. I should have had my contract cancelled and it hasn’t happened. So still paying out for it. Not happy at the moment.
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Darren Boyle
(@misterscoop) reported
from
Brentford, England
@O2 Thanks for the quick response. I never click on links. But I worry about other people. I will forward the text to the number.
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Ben Marshall
(@marshallb60) reported
from
Kingston upon Thames, England
@O2 do your agents just hang up if they know you aren’t interested in the deals they are offering? Now wondering if this was a fraudulent call?
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Ben Mitch 🇪🇺🏳️🌈🇨🇦🏴😎🤪
(@Mountie31) reported
from
Ealing, England
I will be cancelling my @O2 contract that I've had since 2009 due to terrible signal. My works phone is now @VodafoneUK so will be porting over to them. 📶📱📞
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Christian Radnedge
(@ChristianRad) reported
from
London, England
Something especially egregious about living near The O2, but not having any @O2 signal once again, even though that doesn't make sense. Feels like it should be a massive router for all of South East London...
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mary spillane
(@spillanemary) reported
from
Wandsworth, England
@O2 what on earth? A mast down last week. Today another bloody mast down. You’ll update me when? AUGUST 27?! time to switch
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Matthew Blair
(@mblair35) reported
from
Kingston upon Thames, England
@O2 terrible service guys!! My wife has returned a broken phone via o2 Insure and after 3 weeks still no phone. If she’s lucky they might send the broken one back, if they find it so she can try again. #terribleservice
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Jose Suarez
(@SuarezFusters) reported
from
Ealing, England
@O2 what happens with the network? In W139df #I don’t have 3g from yesterday and that is a nightmare.
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Caz Young
(@The_Caz) reported
from
Wandsworth, England
Starting to get VERY fed up with all the pre-recorded scam calls and texts to my mobile these days. Anyone got any idea how to make them stop? Can you help @O2?
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☭ 卡里德 🇨🇳 ☭ خالد
(@Vagabond1107) reported
from
Hammersmith, England
@O2 issue in the network it’s always says “no service” in my apartment come on offer wifi calling right now i did speak with your staff in Kings road store and told them about that issue they’ve said we can’t do anything right now i might move to EE or Vodafone if this situation-
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Dowsey
(@fbateallthepies) reported
from
Wandsworth, England
@O2 is the o2 network struggling .. I’ve not been able to make any calls all morning .. but have 4g and can use the internet and send messages !! @o2
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david bryant
(@ladidalimey) reported
from
Richmond, England
@O2 my wife’s new phone has been waiting 4 days for her old number to port across. 202 have been no use. She is looking after her elderly parents and you have shut down BOTH her old phone and the new one. What are you going to do about it?
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Jose Suarez
(@SuarezFusters) reported
from
Ealing, England
@O2 anyone can please tell me what’s going on with the network in W13 9 I can’t receive message and call from last Saturday, I guess I need to change my provider.
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Katy Hall
(@katyhall26) reported
from
Hammersmith, England
Very unhappy with the service from @O2 , phone battery only lasting 4 hours at a time at the moment and very slow running - no upgrade option apart from paying £324 😧😡
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Thys Paine
(@djstrider2k8) reported
@O2 so far pretty let down by the service. Order phone yesterday, pick store that has stock (13 miles away), text 30 minutes later, they have no stock. Call agent, go tomorrow and collect it, arrive at store, no phone even though they have the phone I want in stock. Genius plan
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DIRTYKMUSIC
(@dirtykmusic) reported
Instead of rolling out 5G you want to concentrate on improving the service you already have you melts @O2
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steve scantlebury
(@stevescants) reported
@O2 how do I actually get to speak to someone in customer services as your website help cannot help me
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David Whitney 🌈
(@davidwhitney90) reported
Got absolutley hounded by @O2 customer service team yesterday - talk about a hard sell! After 9 years with the company thinking of switching- Anyone got any recs?
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Will Reed-Simons
(@willreedsimons) reported
Hi @SkyUK @SkyHelpTeam. Why am I being charged roaming fees by #skymobile when it uses the @O2 network (who dont charge roaming fees)?
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mstorm
(@mstorm0034) reported
phone sent for repair almost two weeks ago, O2 customer care and @O2 support dont know where it is. @O2 any idea who I can talk to as this is unacceptable ? #badservice #o2
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Ghadeer Ahmed
(@GhadeerAhmed96) reported
from
Ash, England
Will never get a contract via @O2 . The worst customer service I have ever received . Shocking!
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Linda Cameron
(@MaisonClassique) reported
@O2 I’ve been with 02 for 20+ years and am now getting on a bit. 02 are completely ageist and i have been made to feel stupid, old and devalued when trying to upgrade my phone yesterday. It still not resolved and have received a charging pad instead of the phone I ordered.
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DIRTYKMUSIC
(@dirtykmusic) reported
@O2 your phone network is absolute garbage. Sort ya **** out and give me a reliable service otherwise I will put you in the bin.
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Zippyfrood
(@Zippyfrood2) reported
@O2 What exactly is going on here? This sounds like some pretty shady practice, borderline fraud. Are you now extorting teens to shore up the balance sheet? Who can we contact to resolve this - bearing in mind you have cut off his phone… Shambolic customer service