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O2

O2 Outage Report in Purfleet, Borough of Thurrock, England

Why is my O2 service not working?

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Full Outage Map

Problems in the last 24 hours in Purfleet, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Purfleet, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  • 41% Phone (41%)
  • 32% Internet (32%)
  • 21% Total Blackout (21%)
  • 3% Wi-fi (3%)
  • 2% E-mail (2%)
  • 0% TV (0%)

Live Outage Map Near Purfleet, England

The most recent O2 outage reports came from the following cities: Newham, Bromley, Poplar, Brentwood, Gravesend, Chingford, Ilford, Upminster, Abbey Wood, Dartford, Chigwell, and Waltham Forest.

CityProblem TypeReport Time
Newham Phone 4 days ago
Bromley Wi-fi 17 days ago
Poplar Phone 26 days ago
Brentwood Phone 28 days ago
Gravesend Phone 28 days ago
Chingford Phone 1 month ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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O2 Issues Reports Near Purfleet, England

Latest outage, problems and issue reports in Purfleet and nearby locations:

  • Gray1410
    Sarz (@Gray1410) reported from Swanley, England

    @O2 service has been pants today since 3:30pm no 4G at all.

  • ninac_x
    N I N A (@ninac_x) reported from Crayford, England

    @crofty52 @VodafoneUK @O2 O2 are just as shit! EE is where it’s at

  • B_Heer84
    Bari Heer (@B_Heer84) reported from Stratford, England

    @O2 just phoned your team@to@inform them the network in my area is poor. Your network team confirmed that i am in Black Spot area. Your CS team that told me that theres nothing they can do with my contract and to get on with it!

  • Nico_Macdonald
    Nico Macdonald (@Nico_Macdonald) reported from Poplar, England

    @O2 There is/was a problem with your online payment system application, as your call centre colleagues note, but there is no pinned Tweet about this and nothing on your Web site (which prioritises upwelling to your customers more than facilitating them paying their bills)

  • captnyesterday
    Bobby (@captnyesterday) reported from Woodford Green, England

    @O2 hey guys my phone is basically useless outside of a WiFi connection atm due to no signal. Would like to get this sorted asap

  • claireelizabxth
    Claire (@claireelizabxth) reported from Poplar, England

    @O2 have been a customer for over 20 years.

  • sophie_9_
    Sophie (@sophie_9_) reported from Crayford, England

    @Sitdown_Jim @GilesyL14 @O2 @virginmedia EE was awful today aswell

  • aimeedufffy
    Aimee (@aimeedufffy) reported from Sutton at Hone, England

    @DaniMcgrellis @O2 I had to reset network settings and restart the phone, then it worked but it’s playing up again!

  • leanwithlemon
    Sarah Lemmerman (@leanwithlemon) reported from Grays, England

    @O2 service is a joke !!! 😡😡😡😡😡

  • andy_lobo
    Andy Lobo (@andy_lobo) reported from Romford, England

    @twistedrao @O2 My data is crap on O2 this time round.

  • spiritualvodka
    gwen 🕸🕷 (@spiritualvodka) reported from Stratford, England

    @O2 hi! I’m not sure if this is a you problem or an apple problem. But my mobile data will completely shut off around 4/5 times a day, turning the data on and off doesn’t bring it back. I have to completely reboot my phone 5 times a day at the moment. Pls help!!

  • DavidZachary_
    David Zachary (@DavidZachary_) reported from Stratford, England

    Absolutely fantastic Customer service today from @TMLewin #londonbridgebranch makes all the difference!!!! Not like in @O2 Westfield where the guy barely had a second spare and was very rude

  • PhilippaM78
    Philippa-Ann May (@PhilippaM78) reported from Bromley, England

    @O2, Hi there, I think I deserve to win something in the Prize Competitions through #O2Priority @O2sports as I've been a loyal and long standing customer of O2!!

  • ludlow_jimmy
    Jimmy ludlow (@ludlow_jimmy) reported from Bexleyheath, England

    @O2 Not only has the network got worse but the competition's are useless, 5 years of entering everything and not a thing , what a waste of time

  • beccicourt
    Rebecca Court (@beccicourt) reported from Rochester, England

    @O2 @XiaomiUK A new phone would help the new me be even better

  • WeatherLondon
    Weather London (@WeatherLondon) reported from Bexleyheath, England

    @O2 complete nightmare with new order for iPad pro. No communication for 48 hours cust service no use at all

  • Henry_Coates
    Henry Coates (@Henry_Coates) reported from Walthamstow, England

    @jimsmallman @O2 I left them a few years ago because the customer service is god awful! @ThreeUK is the best bet for the amount we travel! Not the best in London but all over the world it’s great

  • amnajanine
    𝖆𝖒𝖓𝖆-𝖏𝖆𝖓𝖎𝖓𝖊 👼🏻🕊 (@amnajanine) reported from Poplar, England

    Keep getting calls from Botswana and Guyana every 5-10 mins and have over 100 calls now it’s acc pissing me off. And now from Guinea too! Seems like this is an @O2 problem where is the solution 😠

  • Tarynenicol
    Taryne_she_runs (@Tarynenicol) reported from Rochester, England

    Apple Watch 4 cellular, issues with accessing my @o2 mobile data!Since the recent @Apple software update. What’s the point of a device when can’t used at its fullest capacity 😡no calls, no emails, no alerts!! I’m annoyance is incomparable. sort it out @o2 @Apple @AppleWatchGuru

  • chubbyjoeforza
    Joe (@chubbyjoeforza) reported from Gravesend, England

    Dear @O2 why in Northfleet where a good signal used to be found. Is it now complete toilet I’ve been a customer for many years but due to the terrible inconsistencies I may have to look to @EE or @VodafoneUK as they have far superior signal strength here. Is this going to improve

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • JohnPaulHill
    John Hill (@JohnPaulHill) reported

    @O2 Appalling service. 45 minutes to get an agent, still unable to resolve account issues for several weeks. App chat support send me back in a loop. HELP!!!

  • A7T7
    Tony Torrado (@A7T7) reported

    @O2 it’s impossible to get through to someone. Tried the app, messaging service and phone. Knock back every avenue. How do I speak with someone!? #CustomerService #o2

  • whatnatsdid
    Natalie Clarke (@whatnatsdid) reported

    @O2 i have been trying to report my missing i-watch for the past 3 days and the 202 number keeps just cutting me off and the chat isn’t working either. Please help.

  • stillpoetry
    STILLPOETRY PHOTOGRAPHY (@stillpoetry) reported

    @O2 Hello, do any humans exist at O2? I've brought my dads phone over to O2, gave PAC code from Three, sim arrived, all setup except, old number not ported over. Calling 202, every options leads to emergency only blah then a "A good bye". Was coming to 02 a mistake?!

  • therealVL
    TheRealVL (@therealVL) reported

    @O2 what on earth is going on this used to be such a good network now again you’ve cut my line off WTF!!!

  • PabIotommo
    ᴘᴀʙʟᴏ (@PabIotommo) reported

    Hello there @O2 I’m sending you this tweet having to use my hotspot on an EE SIM card. Could you please explain to me when you will get with the times and sort your dreadful signal out.

  • MJJ83
    Mark Jones (@MJJ83) reported

    Ironic that no one at @O2 can pick up the phone and call a customer in distress @MarkEvansO2 @LutzSchueler

  • PeterFolley
    Peter Folley (@PeterFolley) reported

    Oh. Back complaining again. @O2 Customer Service phone line is woeful. Just... woeful. Makes me so angry, I could throw the phone down! Comedic reference for the kids there. 👍 As you were.

  • paulgarrett78
    sidneyyoungblood (@paulgarrett78) reported

    @O2 answer your phone-line! Terrible customer service

  • ageingOUstudent
    Jane Redhead (@ageingOUstudent) reported

    @O2 I am trying to contact someone to actually talk to live about changing contract sim. Automated phone keeps telling me to go online and then cuts me off messenger thing isnt working either Any help is appreciated, thank you