O2

O2 Outage Report in Coulsdon, Greater London, England

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The latest reports from users having issues in Coulsdon come from postal codes CR5.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Coulsdon, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Coulsdon and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Coulsdon, Greater London, England 03/28/2024 18:20

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (58%)

    Phone (58%)

  2. Internet (25%)

    Internet (25%)

  3. Total Blackout (9%)

    Total Blackout (9%)

  4. E-mail (4%)

    E-mail (4%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Coulsdon, Greater London, England

The most recent O2 outage reports came from the following cities: London, Streatham, Southwark, Isleworth, Barnes, Epsom, Croydon, Beckenham, Feltham, Wandsworth, Fulham, Sutton, Mitcham, Redhill and Orpington.

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City Problem Type Report Time
United KingdomLondon Phone
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Phone
United KingdomLondon Phone
United KingdomStreatham Internet

Community Discussion

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O2 Issues Reports Near Coulsdon, England

Latest outage, problems and issue reports in Coulsdon and nearby locations:

  • steffiegc Steffie (@steffiegc) reported from Eltham, England

    @O2 Hiya my account email address and phone number is incorrect and I can’t see where to change it - I’ve just upgraded in the app and the email of confirmation been sent to unused email. Please help.

  • ConlethKane Conleth Kane (@ConlethKane) reported from Hounslow, England

    I’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.

  • henna_macarena hen (@henna_macarena) reported from Richmond, England

    @O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.

  • DJTommyPickles Tommy Pickles (@DJTommyPickles) reported from Camberwell, England

    @O2 literally the worst customer service from a mobile phone company ever, truly a disgrace, avoid if you can!

  • emmawebster emmawebster (@emmawebster) reported from Camberwell, England

    @O231174239 @O2 I have paid off my device. There is no option to cancel my contract online, it says I need to call but no one picks up!!

  • TweetMRS MRS (@TweetMRS) reported from Camberwell, England

    “The idea of customer ownership feels a little arrogant. You have to champion the customer, put them first, and be authentic, but I’m not sure that means ‘owning’ them.” @JessicaJSalmon from @o2 on the future customer. #MRSlive

  • LukasDiSparrow Lukas DiSparrow (@LukasDiSparrow) reported from Camberwell, England

    I wanted to ask chat support at @O2 IS IT POSSIBLE TO UNLOCK MY OLD PHONE. The idiot spent 45 MINUTES just asking ME security questions. STOP WITH THIS UNGA BUNGA CUSTOMER SERVICES. 45 MINUTES of bullshit and not one answer WTF. ******* morons.

  • Scampboi Daniel Smith (@Scampboi) reported from Croydon, England

    @O2 question for you. Why have you suspended your customer support email. Your phones are not being picked up and the link to the chat sends me to a defunct website. Your customer service is non existent!

  • jamesrobey1990 James Robey (@jamesrobey1990) reported from Wandsworth, England

    @O2 I am unable to view the bill for my new contract (where I kept my old number) in myo2 as the number is associated with old contract. Unable to speak to anyone. Woeful service.

  • madamdaphne Daphne & Jake (@madamdaphne) reported from Camberwell, England

    Hello @O2 I need to buy a 2g desk handset for use by a disabled person. Is there a date for 2g being switched off with o2 network

  • daktadre Dré (@daktadre) reported from Merton, England

    @O2 So a feeling a bit let down. I recommended 2more people to join o2 and both are showing on my referme page. Customer care promised to call me back twice in a month. No call back. I’ve sent emails with proof twice; still nothing. I’ve got 8 contracts on my account & o2 drive

  • Ne0nnet 🖤 Kate 💛 Ne0nnet 🖤 (@Ne0nnet) reported from Croydon, England

    @O2 @kingzerno This has gotten worse over the last few weeks but croydons 4g reception has been shocking for at least a year! It's getting worse and worse. Seems to be as buildings go up, the reception goes down

  • loganwicke logan (@loganwicke) reported from Lambeth, England

    @O2 Well your app isn't working. You keep sending me o2 pass code and I can't login. Keep asking for my number again and again..

  • Ashishpatel1972 🧑🏿‍🦼Ash Patel🧑🏿‍🦼 (@Ashishpatel1972) reported from Croydon, England

    @O2 please help me

  • Scampboi Daniel Smith (@Scampboi) reported from Croydon, England

    @O2 It's a shame you have shut down your customer service email address. When people would need to co tact you the most. My phone calls are unanswered and the link I was sent to chat to an online help sent me to a defunct website. Your customer service is missing in action

  • AlexharwoodMuso 𝙰 𝚕 𝚎 𝚡 𝚊 𝚗 𝚍 𝚛 𝚊 𝙷 𝚊 𝚛 𝚠 𝚘 𝚘 𝚍 (@AlexharwoodMuso) reported from Richmond, England

    @jlo_conductor @O2 I have signal with O2 in Richmond ...

  • ellajack1 Bev Muir (@ellajack1) reported from Croydon, England

    @O2 I cant get through to customer services and its urgent

  • Tjsam1000 Tom Samuel (@Tjsam1000) reported from Whyteleafe, England

    @O2 after this year I will be leaving you after 15 years. Absolute disgrace yet again no signal and will take a week to fix. Not good enough. Time now to look for a decent phone provider that works all the time. #o2

  • ColinShaw_CX Colin Shaw (@ColinShaw_CX) reported from London, England

    Unbelievable. I get a survey from @O2 regarding their service. I say it’s poor. They contact me and suggest a SIM card change. They have now cut me off until new SIM card arrives! For 3 days! O2 store can’t help. What a shambles! #cx #fail

  • davetee2526 David Taylor (@davetee2526) reported from Capel, England

    @O2 I ordered a new tab from you & a new contract but you have turned off outgoing & incoming calls on my present phone which I need desperately...HELP!!

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • georgiabarker Lazy Runner (@georgiabarker) reported

    @O2 I’m unable to getting anywhere near logging in to the O2 priority app since updating it this morning. Is this part of the Peter Kay issue or a separate problem?

  • lewis7487 Stuart Lewis (@lewis7487) reported

    @O2 O2 should consider compensating all there customer with at least 1 months refund of contract cost as an apology for the shocking service provide by the priority app.

  • whoareyou_64 S (@whoareyou_64) reported

    @O2 How can one be successful if website crashed & couldn't log in. I tried 9-5pm . So WTH got these tix ? Bots? U should cancel all the tix and start again tomorrow with your website working correctly. Disgusting 🥺

  • LisaRacheal Lisa (@LisaRacheal) reported

    @O2 pre sale sold out and your app still isn’t working. Worst day ever for your pr team.

  • EdTCannon Ed Cannon ✈️ 🚑 (@EdTCannon) reported

    @O2 Well done to anyone who actually managed to get past sign in…

  • streetend1878 From The Street End (@streetend1878) reported

    @O2 Never got the chance to be successful. Crashed more times than blind dog at the wheel

  • me_ptsd C-PTSD and me! (@me_ptsd) reported

    @O2 Been trying to log into the app since it kicked me off at 10am. Absolutely pathetic service. Sorry but I’m you must have known the demand would be massive.

  • MK1129E Mark (@MK1129E) reported

    @O2 To who?? How is this possible when the app has been down all day?! In fact it's still down after 6pm..Even not using an app you can't access the website and codes are not being sent to verify customers neither. Absolute **** show of a priority perk!

  • dixiekrust Kirsty (@dixiekrust) reported

    @O2 We wonder how all the tickets have gone when none of us could get on your priority app or website since 9am this morning. Just what everyone needed. A whole 9 hours refreshing the app pointlessly. Thanks for that. Please ask me for customer service feedback

  • Sarahjfrench Sarah French (@Sarahjfrench) reported

    @O2 How is this possible eve the app has been down since before 8am. What an absolute shambles I’ve been refreshing all day absolutely awful that you weren’t prepared for the demand