O2 Outage Report in Sutton, Greater London, England
Problems detected
Users are reporting problems related to: phone, internet and total blackout.
O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 04: Problems at O2
O2 is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (53%)
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Internet (26%)
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Total Blackout (14%)
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E-mail (3%)
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Wi-fi (3%)
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TV (%)
Live Outage Map Near Sutton, Greater London, England
The most recent O2 outage reports came from the following cities: London, Hampton, Poplar, Richmond, Bromley, Redhill, Lewisham, Hounslow, City of Westminster, Fulham, Colliers Wood, Catford, Tower Hamlets, Ealing and Isleworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Hampton |
Total Blackout | |
| London |
Internet | |
| Poplar |
Phone | |
| London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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Will McLeish
(@24_7_Raver) reported
from
Camberwell, England
@O2 You lot come back with the same answer all the time. One day you’ll admit that it’s just a poor network and there is better ones out there
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Lynsey White
(@LynseyWhite2) reported
from
Wandsworth, England
@O2 fraud team apparently sent @dhlexpressuk to pick up the phone I never wanted between 9-11am this morning...shock no one arrived, I still have a phone I didn’t order, and I still can’t get into my account to check anything is actually resolve! #worstcustomerservice
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Steve Hodgson
(@SteveHodgson1) reported
from
Merton, England
Wow, I’ve been with O2 for over 11 years, with 2 different contracts, never received a thing from them. Well done to you. I will be going elsewhere when my contract ends @O2
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Rachel Winn Casting
(@RachelWinnCast) reported
from
Redhill, England
@O2 I have never had such a farce buying a phone. Terrible service and now to top it off I’m sent 4 letters in one day saying I owe money (I don’t, I’ve triple checked and it’s you that owes me!) and now I’m sent bullying letters saying it’s been passed to the debt collectors!
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Jane Slade
(@Retiremove) reported
from
Wandsworth, England
@O2 promised to unlock my phone within 72 hours but still locked and no sign of anything happening. Worst customer service - promise and don’t deliver.
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steve jones
(@jonesy040669) reported
from
Croydon, England
@O2 my phone doesn’t connect to the internet via 4G can you help me
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Jodie De Vere
(@boogieloo) reported
from
Southall, England
@O2 I love @ O2 Customer Service
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Zara
(@zarascakes) reported
from
Croydon, England
@ThompsonMorgan still waiting for two orders from weeks ago! No email response!! No update! Quick to take money-but don’t deliver! So fed up!! Never again!!!! One order was via @O2 😡😡😡😡
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Eva Hamilton
(@MedinaMadam) reported
from
Camberwell, England
Not good customer service at all! Maybe you need to join me @O2
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Zenwork
(@Zenwork21) reported
from
Poplar, England
@O2 I don’t think you are doing enough to protect from dodgy premium numbers. They should be banned by default not only by customers requests. I have been charged for 6£ for 6 seconds. This is really bad and yours policy do allow it
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steve jones
(@jonesy040669) reported
from
Croydon, England
@O2 is there a problem with the network as I can’t get onto the internet when not on Wi-fi
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Jack Aaron Davies
(@jackaarondavies) reported
from
Richmond, England
@O2 Not everywhere, but your 4G coverage in SW London is poor. I haven’t had 4G in Raynes Park since I moved there a year ago.
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👊🏿 Tinashe 👊🏿
(@MetallicWood) reported
from
Bromley, England
@o2 your data coverage is atrocious, one would think you are still stuck in 2006 🙄 #data #o2 #coverage #shit #4gCrap
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Katie Hobden
(@KtHob) reported
from
City of London, England
Terrible customer service from @O2 who charged me £40 for data even though my data roaming was off #switchingtovodaphone #callingeverytimeigoabroadisnotpractical
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Hope Fashion Stylist
(@HopeVonJoel) reported
from
Wandsworth, England
@O2 very upset by terrible customer service and rudeness by assistant at Balham branch. How do I report this incident #upset #o2 #rudeness
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Sophie Donnelly
(@sophiegdonnelly) reported
from
City of London, England
@O2 please can you do me a favour and dm me so I can give you my friend at works number to call her back - she has some questions about her phone contract and nobody on your customer care line seems to know the answers - don’t make me listen to her ranting anymore pls 😢😢😢😢😢
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Claire Cottingham
(@Cla_Cottingham) reported
from
Wandsworth, England
@O2 Help. Unfortunately not which I now understand is not ideal!
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utterlee
(@LeeButterley) reported
from
Brentford, England
@wheresnicktoday @elgobsucram @thisisryanon @O2 @EE When I lived in Manchester the O2 4G was so bad I had to switch to EE.
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Hannah Jones
(@hannahmjoness) reported
from
Camberwell, England
@O2 your 3G service in London is actually a joke
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Steve Depeare
(@depeare) reported
from
Ealing, England
@O2 after 3 hours of calls 5 texts and 1:5 hours of to get family discount that is advertised and to be given an amount to pay then still getting it wrong . So a complaint to be made
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Rera
(@ReraPops) reported
Went to sign up to @O2 Airtime, but turns out they don't support modern payment methods. What a shame (or more likely, a delibrate ploy to ensure not too many people can benefit).
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Mike Hooper
(@TheCalahondaKid) reported
@O2 What an absolute paragon of industry. NOT! Pathetic call centre staff, difficult to interact with but hey what do you care usb long as you keep delivering obscene profits for shareholders and CEO's EH! Poor Gareth Turpin, all them pesky costs associated with the business /2
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Sean McCormack
(@SeanBMcCormack) reported
@O2 why is your data coverage so terrible. If you are in any high density place zero or extremely slow data. This is the same for all people on the account. Pay a premium and get rubbish service. Your business network works fine though !!!!!!
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Office in the Cloud
(@OfficeintheCld) reported
@O2 Your network has been getting worse by the day, often full signal yet you can barely load a webpage. Furthermore when people call you expect to wait 45mins to speak with customer service then on top of this you think you can increase fee’s for an overall poor service #LeaveO2
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Ewan Tracey
(@GOakleyCCStatto) reported
Well done to @O2 , after signing a disabled pensioner to two contracts they didn’t want. Now your instruction to them is “get the account holder to contact us through Twitter or Instagram” what terrible service and information.
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J - 🎮SilencedPenny🎮
(@_JG90_) reported
Bought the Galaxy 5 Pro watch from @O2 for it to arrive with a different number on the eSim. Set it up but their webchat says you have to go to store fix the number? No point in an online shop if you have to go to store, what if you're not near a store or can't make the hours?🤔
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Colin Clark MA
(@colinctclark) reported
@O2 I tried to go through O2's chat online but it took so long to get any responses I gave up. Not a good service.
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Stephen Dagnall
(@Ste_Daggo) reported
@O2 Hi im having trouble with you're service abroad and I'm not getting the help I need via chat. I'm a new customer and currently ik New Zealand and cannot use my data even though I have the free bolt on for relay UK service. Can you help me?
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Kieran Burden
(@KieranBurden3) reported
@O2 absolute disgusting! You online agents are untrained and don’t follow through there actions can’t now reach anyone , being told will be to-cut off despite telling reason why and then sayings it done ! 4 hour on/off and can’t get through to 2729 ! Absolutely sickening service
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AW
(@bxprk2) reported
@O2 suggestion- can't pay my final bill online at all, because as soon as I used the PAC code to switch near the end of my contract, it become inaccessible in my o2. Can't pay online. Surely you see the problem there? Willing to pay,currently awaiting a callback to sort it..