O2

O2 Outage Report in Sutton, Greater London, England

Problems detected

Users are reporting problems related to: phone, internet and total blackout.

O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Sutton, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Sutton, Greater London, England 10/04/2024 11:45

October 04: Problems at O2

O2 is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (53%)

    Phone (53%)

  2. Internet (26%)

    Internet (26%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Sutton, Greater London, England

The most recent O2 outage reports came from the following cities: London, Hampton, Poplar, Richmond, Bromley, Redhill, Lewisham, Hounslow, City of Westminster, Fulham, Colliers Wood, Catford, Tower Hamlets, Ealing and Isleworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHampton Total Blackout
United KingdomLondon Internet
United KingdomPoplar Phone
United KingdomLondon Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

O2 Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

  • 24_7_Raver Will McLeish (@24_7_Raver) reported from Camberwell, England

    @O2 You lot come back with the same answer all the time. One day you’ll admit that it’s just a poor network and there is better ones out there

  • LynseyWhite2 Lynsey White (@LynseyWhite2) reported from Wandsworth, England

    @O2 fraud team apparently sent @dhlexpressuk to pick up the phone I never wanted between 9-11am this morning...shock no one arrived, I still have a phone I didn’t order, and I still can’t get into my account to check anything is actually resolve! #worstcustomerservice

  • SteveHodgson1 Steve Hodgson (@SteveHodgson1) reported from Merton, England

    Wow, I’ve been with O2 for over 11 years, with 2 different contracts, never received a thing from them. Well done to you. I will be going elsewhere when my contract ends @O2

  • RachelWinnCast Rachel Winn Casting (@RachelWinnCast) reported from Redhill, England

    @O2 I have never had such a farce buying a phone. Terrible service and now to top it off I’m sent 4 letters in one day saying I owe money (I don’t, I’ve triple checked and it’s you that owes me!) and now I’m sent bullying letters saying it’s been passed to the debt collectors!

  • Retiremove Jane Slade (@Retiremove) reported from Wandsworth, England

    @O2 promised to unlock my phone within 72 hours but still locked and no sign of anything happening. Worst customer service - promise and don’t deliver.

  • jonesy040669 steve jones (@jonesy040669) reported from Croydon, England

    @O2 my phone doesn’t connect to the internet via 4G can you help me

  • boogieloo Jodie De Vere (@boogieloo) reported from Southall, England

    @O2 I love @ O2 Customer Service

  • zarascakes Zara (@zarascakes) reported from Croydon, England

    @ThompsonMorgan still waiting for two orders from weeks ago! No email response!! No update! Quick to take money-but don’t deliver! So fed up!! Never again!!!! One order was via @O2 😡😡😡😡

  • MedinaMadam Eva Hamilton (@MedinaMadam) reported from Camberwell, England

    Not good customer service at all! Maybe you need to join me @O2

  • Zenwork21 Zenwork (@Zenwork21) reported from Poplar, England

    @O2 I don’t think you are doing enough to protect from dodgy premium numbers. They should be banned by default not only by customers requests. I have been charged for 6£ for 6 seconds. This is really bad and yours policy do allow it

  • jonesy040669 steve jones (@jonesy040669) reported from Croydon, England

    @O2 is there a problem with the network as I can’t get onto the internet when not on Wi-fi

  • jackaarondavies Jack Aaron Davies (@jackaarondavies) reported from Richmond, England

    @O2 Not everywhere, but your 4G coverage in SW London is poor. I haven’t had 4G in Raynes Park since I moved there a year ago.

  • MetallicWood 👊🏿 Tinashe 👊🏿 (@MetallicWood) reported from Bromley, England

    @o2 your data coverage is atrocious, one would think you are still stuck in 2006 🙄 #data #o2 #coverage #shit #4gCrap

  • KtHob Katie Hobden (@KtHob) reported from City of London, England

    Terrible customer service from @O2 who charged me £40 for data even though my data roaming was off #switchingtovodaphone #callingeverytimeigoabroadisnotpractical

  • HopeVonJoel Hope Fashion Stylist (@HopeVonJoel) reported from Wandsworth, England

    @O2 very upset by terrible customer service and rudeness by assistant at Balham branch. How do I report this incident #upset #o2 #rudeness

  • sophiegdonnelly Sophie Donnelly (@sophiegdonnelly) reported from City of London, England

    @O2 please can you do me a favour and dm me so I can give you my friend at works number to call her back - she has some questions about her phone contract and nobody on your customer care line seems to know the answers - don’t make me listen to her ranting anymore pls 😢😢😢😢😢

  • Cla_Cottingham Claire Cottingham (@Cla_Cottingham) reported from Wandsworth, England

    @O2 Help. Unfortunately not which I now understand is not ideal!

  • LeeButterley utterlee (@LeeButterley) reported from Brentford, England

    @wheresnicktoday @elgobsucram @thisisryanon @O2 @EE When I lived in Manchester the O2 4G was so bad I had to switch to EE.

  • hannahmjoness Hannah Jones (@hannahmjoness) reported from Camberwell, England

    @O2 your 3G service in London is actually a joke

  • depeare Steve Depeare (@depeare) reported from Ealing, England

    @O2 after 3 hours of calls 5 texts and 1:5 hours of to get family discount that is advertised and to be given an amount to pay then still getting it wrong . So a complaint to be made

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • ReraPops Rera (@ReraPops) reported

    Went to sign up to @O2 Airtime, but turns out they don't support modern payment methods. What a shame (or more likely, a delibrate ploy to ensure not too many people can benefit).

  • TheCalahondaKid Mike Hooper (@TheCalahondaKid) reported

    @O2 What an absolute paragon of industry. NOT! Pathetic call centre staff, difficult to interact with but hey what do you care usb long as you keep delivering obscene profits for shareholders and CEO's EH! Poor Gareth Turpin, all them pesky costs associated with the business /2

  • SeanBMcCormack Sean McCormack (@SeanBMcCormack) reported

    @O2 why is your data coverage so terrible. If you are in any high density place zero or extremely slow data. This is the same for all people on the account. Pay a premium and get rubbish service. Your business network works fine though !!!!!!

  • OfficeintheCld Office in the Cloud (@OfficeintheCld) reported

    @O2 Your network has been getting worse by the day, often full signal yet you can barely load a webpage. Furthermore when people call you expect to wait 45mins to speak with customer service then on top of this you think you can increase fee’s for an overall poor service #LeaveO2

  • GOakleyCCStatto Ewan Tracey (@GOakleyCCStatto) reported

    Well done to @O2 , after signing a disabled pensioner to two contracts they didn’t want. Now your instruction to them is “get the account holder to contact us through Twitter or Instagram” what terrible service and information.

  • _JG90_ J - 🎮SilencedPenny🎮 (@_JG90_) reported

    Bought the Galaxy 5 Pro watch from @O2 for it to arrive with a different number on the eSim. Set it up but their webchat says you have to go to store fix the number? No point in an online shop if you have to go to store, what if you're not near a store or can't make the hours?🤔

  • colinctclark Colin Clark MA (@colinctclark) reported

    @O2 I tried to go through O2's chat online but it took so long to get any responses I gave up. Not a good service.

  • Ste_Daggo Stephen Dagnall (@Ste_Daggo) reported

    @O2 Hi im having trouble with you're service abroad and I'm not getting the help I need via chat. I'm a new customer and currently ik New Zealand and cannot use my data even though I have the free bolt on for relay UK service. Can you help me?

  • KieranBurden3 Kieran Burden (@KieranBurden3) reported

    @O2 absolute disgusting! You online agents are untrained and don’t follow through there actions can’t now reach anyone , being told will be to-cut off despite telling reason why and then sayings it done ! 4 hour on/off and can’t get through to 2729 ! Absolutely sickening service

  • bxprk2 AW (@bxprk2) reported

    @O2 suggestion- can't pay my final bill online at all, because as soon as I used the PAC code to switch near the end of my contract, it become inaccessible in my o2. Can't pay online. Surely you see the problem there? Willing to pay,currently awaiting a callback to sort it..