O2 Outage Report in Sutton, Greater London, England
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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.
Full Outage Map
E-mailProblems in the last 24 hours in Sutton, England
The chart below shows the number of O2 reports we have received in the last 24 hours from users in Sutton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at O2. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by O2 users through our website.
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Phone (53%)
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Internet (25%)
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Total Blackout (12%)
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Wi-fi (4%)
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E-mail (4%)
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TV (1%)
Live Outage Map Near Sutton, Greater London, England
The most recent O2 outage reports came from the following cities: Croydon, Paddington, Bermondsey, Hanwell, London, City of Westminster, Lewisham, Southwark, Newham, Brentford, Carshalton, Poplar, Ealing, Hammersmith and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Paddington |
Phone | |
| Bermondsey |
Total Blackout | |
| Hanwell |
Internet | |
| London |
Internet | |
| City of Westminster |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
O2 Issues Reports Near Sutton, England
Latest outage, problems and issue reports in Sutton and nearby locations:
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m a r y
(@maryhippychick) reported
from
Hounslow, England
@O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.
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imad el maoed
(@imad_el_maoed) reported
from
Paddington, England
@O2 @BradleyClark10 You are really bad company !! I asked for the costumer service to call me on my mobile, but they are ignoring my messages
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@O2 It's a shame you have shut down your customer service email address. When people would need to co tact you the most. My phone calls are unanswered and the link I was sent to chat to an online help sent me to a defunct website. Your customer service is missing in action
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Bev Muir
(@ellajack1) reported
from
Croydon, England
@O2 I cant get through to customer services and its urgent
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𝙰 𝚕 𝚎 𝚡 𝚊 𝚗 𝚍 𝚛 𝚊 𝙷 𝚊 𝚛 𝚠 𝚘 𝚘 𝚍
(@AlexharwoodMuso) reported
from
Richmond, England
@jlo_conductor @O2 I have signal with O2 in Richmond ...
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Elizabeth Waight
(@ElizabethWaight) reported
from
Poplar, England
After being on hold @O2 for an age to upgrade, customer service bloke atonal and barely responsive, then for some reason could no longer hear me, said FFS down the phone and hung up. Brilliant work. Think I’ll be switching provider.
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hen
(@henna_macarena) reported
from
Richmond, England
@O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.
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James Robey
(@jamesrobey1990) reported
from
Wandsworth, England
@O2 I am unable to view the bill for my new contract (where I kept my old number) in myo2 as the number is associated with old contract. Unable to speak to anyone. Woeful service.
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RebeccaW40
(@RebeccaW40) reported
from
Epsom and Ewell District, England
@O2 network is down yet again. This keep happening and is really not good. During a time like this People need to be able to speak to loved ones. This is becoming a regular thing now. Beyond a joke
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Steffie
(@steffiegc) reported
from
Eltham, England
@O2 Hiya my account email address and phone number is incorrect and I can’t see where to change it - I’ve just upgraded in the app and the email of confirmation been sent to unused email. Please help.
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Baisden 📸🎥
(@Stefan_baisden) reported
from
Southall, England
@O2 I need a customer call back please.
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imad el maoed
(@imad_el_maoed) reported
from
Paddington, England
@O2 @CarolineLiggins You are really bad company !! I asked for the costumer service to call me on my mobile, but they are ignoring my messages
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m a r y
(@maryhippychick) reported
from
Hounslow, England
@O2 It’s being investigated but there was no indication that they would be back in touch with me. I’m concerned that my address will show up with bad credit with both you and other bodies as a result of this fraud.
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imad el maoed
(@imad_el_maoed) reported
from
Paddington, England
@O2 @_samanthajaynee You are really bad company !! I asked for the costumer service to call me on my mobile, but they are ignoring my messages
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Tom Samuel
(@Tjsam1000) reported
from
Whyteleafe, England
@O2 phone network down yet again in CR3 can’t wait to change networks in January absolute shambles happening all the time and all I keep getting back is we are sorry. No good when I should be working from home. #o2
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Samantha Blandy
(@26samb) reported
from
Kingston upon Thames, England
@O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help
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Conleth Kane
(@ConlethKane) reported
from
Hounslow, England
I’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.
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ScottCanEat
(@ScottCanEat) reported
from
London, England
Hey @O2.. I #know these are weird times. i placed an order on sunday confimed & paid. online shop says next say delivery is still available. Ive emailed, replied with please use chat. Chats off line. I phoned and only upgrades and leaving o2 calls are accepted. Help
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emmawebster
(@emmawebster) reported
from
Camberwell, England
@O231174239 @O2 I have paid off my device. There is no option to cancel my contract online, it says I need to call but no one picks up!!
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Daniel Smith
(@Scampboi) reported
from
Croydon, England
@O2 question for you. Why have you suspended your customer support email. Your phones are not being picked up and the link to the chat sends me to a defunct website. Your customer service is non existent!
O2 Issues Reports
Latest outage, problems and issue reports in social media:
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Jonathan Bishopp
(@BishoppJonathan) reported
So, FURTHER to the issue of o2 taking over £600 instead of £60. I'm now 3 days down the line. Still no call back from a manager and no refund as promised. @O2 I am contacting the ombudsman today if this not resolved.
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Mark Cornelius
(@cornelius_mark) reported
@O2 hi Please can you do something about the congestion of network in Plymouth. It is pathetic. Constant dropping calls, and slow 4g . PL1 5QP and Pl6 8sz eg postcodes. Checker constantly states network busy Been like this for years How much longer until its sorted?
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Greg Hudson
(@hudsongreg) reported
@O2 I've been trying to get in touch with your fraud team about phones obtained in my name which was found on my credit report. I don't have an O2 account, have called Cs several times and sent emails but getting nowhere. Can you help?
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Ryan
(@RyanA____) reported
I have never known or experienced anything as painful as trying to upgrade/leave @O2
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sue timpson
(@suetimpson66) reported
@O2 hi, we have had an abysmal signal for weeks. Can’t make calls or the call drops out constantly. Your customer service options all lead to dead ends. Seriously thinking of leaving O2
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Emily
(@X13ERR) reported
@O2 just ordered the galaxy fold and it'd saying it'd delayed and you don't know when it will be delivered. I just need to wait for a text. but then it's down as delivery 2-3 days on the website. So will I get mine in 2-3 days or not?
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Lee young
(@Lee88Young) reported
@O2 just wondering if you have and masts down in the south east London area. (BR3) I can’t receive 3G, 4G or 5G My phone is absolutely useless, my wifi won’t even work when connected but everything else in my house is working more than fine.
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Nas Mahmud
(@M5Mahmud) reported
from
Birmingham, England
@O2 I had a issue with my billing and spoke to several of your phone assistants who did not help much at all, kept batting me off to Ariel Direct who also were useless. I finally got through to Tracy who explained the situation in 2 mins and resolved the issue, pls reward her.
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Gaz
(@Gareth_Rothwell) reported
Trying to upgrade and it seems @O2 still can’t sort their website or app out. May move network
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annie | lucifer spoilers.
(@itsyoulydia) reported
@O2 please sort your **** out. I've been trying to pre-order for nearly an hour now and the website crashes at every point.