O2

O2 Outage Report in Carshalton, Greater London, England

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O2 is the commercial brand of Telefónica UK Limited offering mobile phone and mobile internet service, including voicemail and SMS. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK. O2 previously offered home broadband service.

Problems in the last 24 hours in Carshalton, England

The chart below shows the number of O2 reports we have received in the last 24 hours from users in Carshalton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

O2 Outage Chart in Carshalton, Greater London, England 10/08/2024 15:05

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Most Reported Problems

The following are the most recent problems reported by O2 users through our website.

  1. Phone (52%)

    Phone (52%)

  2. Internet (26%)

    Internet (26%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (3%)

    E-mail (3%)

  5. Wi-fi (3%)

    Wi-fi (3%)

  6. TV (%)

    TV (%)

Live Outage Map Near Carshalton, Greater London, England

The most recent O2 outage reports came from the following cities: Southwark, Hampton, London, Eltham, Ealing, Poplar, Richmond, Bromley, Redhill, Lewisham, Hounslow, City of Westminster, Fulham, Colliers Wood and Catford.

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City Problem Type Report Time
United KingdomSouthwark Phone
United KingdomHampton Internet
United KingdomLondon Internet
United KingdomEltham Phone
United KingdomEaling Phone
United KingdomLondon Phone

Community Discussion

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O2 Issues Reports Near Carshalton, England

Latest outage, problems and issue reports in Carshalton and nearby locations:

  • henna_macarena hen (@henna_macarena) reported from Richmond, England

    @O2 The issue has been resolved now after my persistent calling to fix it. Your team deactivated my sim without my permission resulting in me not being able to use my phone for a number of days.

  • ScottCanEat ScottCanEat (@ScottCanEat) reported from London, England

    Hey @O2.. I #know these are weird times. i placed an order on sunday confimed & paid. online shop says next say delivery is still available. Ive emailed, replied with please use chat. Chats off line. I phoned and only upgrades and leaving o2 calls are accepted. Help

  • ConlethKane Conleth Kane (@ConlethKane) reported from Hounslow, England

    I’ve been with @O2 for 7 years. I’ve been trying to negotiate an upgrade over the past 24 hours and it has been an actual nightmare. Really bad customer service.

  • jamesrobey1990 James Robey (@jamesrobey1990) reported from Wandsworth, England

    @O2 I am unable to view the bill for my new contract (where I kept my old number) in myo2 as the number is associated with old contract. Unable to speak to anyone. Woeful service.

  • ElizabethWaight Elizabeth Waight (@ElizabethWaight) reported from Poplar, England

    After being on hold @O2 for an age to upgrade, customer service bloke atonal and barely responsive, then for some reason could no longer hear me, said FFS down the phone and hung up. Brilliant work. Think I’ll be switching provider.

  • ElizabethWaight Elizabeth Waight (@ElizabethWaight) reported from Poplar, England

    @KateAGriffin @O2 I called @CPWTweets and got an amazing deal switching to EE. So quite glad they were rude 😉

  • maryhippychick m a r y (@maryhippychick) reported from Hounslow, England

    @O2 I phoned up customer services who passed it onto the fraud department. They ( customer services) were extremely understanding. I haven spoken to your fraud department.

  • Bex_Stinson BEX (@Bex_Stinson) reported from Camden Town, England

    Update! The problem I need fixing is that I can’t make phone calls. So I can’t ring my energy supplier about being cut off, or my GP about my asthma. My phone won’t call any number at all. I told @O2. Finally. Thankfully, @O2 sent me a DM and asked me to call them to sort it

  • 26samb Samantha Blandy (@26samb) reported from Kingston upon Thames, England

    @O2 Hi. I’m trying to add on a bolt on as my data has run out and I have 3 days until my bill. I’m a key worker and need my data when I’m at work!!! Help

  • Tjsam1000 Tom Samuel (@Tjsam1000) reported from Whyteleafe, England

    @O2 phone network down yet again in CR3 can’t wait to change networks in January absolute shambles happening all the time and all I keep getting back is we are sorry. No good when I should be working from home. #o2

  • maryhippychick m a r y (@maryhippychick) reported from Hounslow, England

    @O2 It’s being investigated but there was no indication that they would be back in touch with me. I’m concerned that my address will show up with bad credit with both you and other bodies as a result of this fraud.

  • emmawebster emmawebster (@emmawebster) reported from Camberwell, England

    @O231174239 @O2 I have paid off my device. There is no option to cancel my contract online, it says I need to call but no one picks up!!

  • steffiegc Steffie (@steffiegc) reported from Eltham, England

    @O2 Hiya my account email address and phone number is incorrect and I can’t see where to change it - I’ve just upgraded in the app and the email of confirmation been sent to unused email. Please help.

  • Stefan_baisden Baisden 📸🎥 (@Stefan_baisden) reported from Southall, England

    @O2 I need a customer call back please.

  • MJPalmer84 MJ Palmer - Mr Gay England 2020 Finalist (@MJPalmer84) reported from Islington, England

    The amount of time I have spent on the phone to them trying to sort it, I can’t find wait to tell them my hourly fee that I want compensating for; how basic is getting a phone that rings! NEVER GO WITH @o2

  • LebbyE Lebby Eyres (@LebbyE) reported from Islington, England

    I would just like to say I had three back to back chats starting at 12pm today and at that precise moment @O2 went down. WhatsApp coming to the rescue for some but not all. Aargh.

  • BenFisherCT Ben Fisher (@BenFisherCT) reported from Islington, England

    We’re not being threatened by some communist tech firm. Imo you should start packaging any of that Huawei crap from China and start sending it back. @O2 @EE @VodafoneUK @ThreeUK @bt_uk

  • ellajack1 Bev Muir (@ellajack1) reported from Croydon, England

    @O2 I cant get through to customer services and its urgent

  • Alx_R_M Alex (@Alx_R_M) reported from Paddington, England

    @O2 #help #GPS I have just discovered that my location cannot be seen for some apps on 4G just on WiFi connection. I do not understand this issue and I will need if possible an answer. #ThankYou

  • RebeccaW40 RebeccaW40 (@RebeccaW40) reported from Epsom and Ewell District, England

    @O2 network is down yet again. This keep happening and is really not good. During a time like this People need to be able to speak to loved ones. This is becoming a regular thing now. Beyond a joke

O2 Issues Reports

Latest outage, problems and issue reports in social media:

  • OliPutland Oli Putland (@OliPutland) reported

    @O2 Your reception in Bristol is dire Your customer service bot is irritating Your website is confusing in consistent when accessing it from a mobile phone You put unrequested bars on premium numbers which cannot be removed You cannot easily close Apple Watch accounts Expensive

  • cfcdmg1888 CelticBhoy67 (@cfcdmg1888) reported

    @O2 Well obviously you scrapped them for a reason so why bring them back. I think O2 make enough profit to be able to not charge this stupid fee and piss off loyal customers like myself. It’s the same as Apple no longer supplying chargers but will sell you one separately 🤬🤬rip off

  • Bob_Barts RB 🇯🇲 (@Bob_Barts) reported

    @O2 service has been so poor, 2nd replacement phone in 2 weeks because I keep being given refurbished handsets. The one I’ve just received which I’ve had for 2 days needs to be sent back also. I’m very shocked at the lack of assistance that I’ve been facing. 😡🤯🙃

  • Scooby_Who Ian Sadler (he/him) (@Scooby_Who) reported

    @O2 thoroughly naffed off with the customer support

  • OliPutland Oli Putland (@OliPutland) reported

    @O2 I know you want to, but your service is the fault- not the customer service team (except for one particular person)

  • OliPutland Oli Putland (@OliPutland) reported

    I’ll say it again- DON’T GO OVER TO @o2 . Never ending problems. Helpful & friendly staff that aren’t able to help with the terrible service the company provides- lord knows they try.

  • allington24 Amy Allington (@allington24) reported

    @O2 Hi! I’ve completed a sim swap . iPhone 8 now has no service as moved over to the 12 but this also has no service ? Any help please?

  • OliPutland Oli Putland (@OliPutland) reported

    @O2 Text spam which cannot be opted out from Unsolicited ‘customer care’ phone calls which actually make people angry due to the inhuman way they are conducted Pathetic Priority ‘offers’ which no one could ever want, unless you live in the heart of the capital city.

  • cfc747 Jar (@cfc747) reported

    @O2 really struggling to get my PAC code over to you guys from plusnet, making me considering going back at this rate. Please help. Would also like to add that I can access live chat on iPhone or iPad. Not sure if that’s intentional or a fault.

  • OliPutland Oli Putland (@OliPutland) reported

    @O2 Also, please fix your customer service music- it often sounds like screaming white noise.