Plusnet

Plusnet Outage Report in Hayes, Greater London, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Hayes, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Hayes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Hayes, Greater London, England 11/12/2025 06:30

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (2%)

    Phone (2%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Hayes, Greater London, England

The most recent Plusnet outage reports came from the following cities: London, Croydon, Fulham, Poplar, Hammersmith, Bromley, Paddington, Newham, Sevenoaks, City of Westminster, Kensington, Hackney, Caterham, Greater London and Southwark.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCroydon Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Hayes, England

Latest outage, problems and issue reports in Hayes and nearby locations:

  • bigGeveleigh graham eveleigh (@bigGeveleigh) reported from Bromley, England

    Brilliant service from @Plusnet who patiently spent 45mins on the phone with my 83 year old mother to get her connected back to her wifi! #greatservice #goingextramile

  • timeastonco Tim Easton (@timeastonco) reported from Bromley, England

    @toursick @plusnethelp Resorted to dragging a 10m Ethernet cable from plusnet router to PlayStation as you can never guarantee connection/strength over WiFi. Even then streaming can be an issue. Worst I’ve ever experienced.

  • GillDale3 Gill Dale (@GillDale3) reported from Sutton at Hone, England

    Plusnet is crap. Don’t go there. Switched to them monday, no internet. Now told nothing until 28 Feb! Unbelievable. Come back Virgin Media all is forgiven

  • rackitman Richard Carroll (@rackitman) reported from Wandsworth, England

    @Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH

  • SarahMorton6 Sarah Morton (@SarahMorton6) reported from Wandsworth, England

    @Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice

  • MilaGriebel Mila Griebel (@MilaGriebel) reported from Camden Town, England

    @plusnethelp You apparently have looked into it and for the moment it's working. Thank you for you passive aggressive message. In keeping with the tone of customer services at Plusnet.

  • NadirIndar Indar Picton-Howell (@NadirIndar) reported from Lambeth, England

    Went with @sky (now broadband) cos it's cheap. Works ok, after some problems getting connected. Not as fast as @Plusnet.

  • anyaebgair Anya Gair (@anyaebgair) reported from London, England

    Nice to know that I’m still waiting for my WiFi from @Plusnet. Was supposed to be sorted on the 19th, then 23rd now moves to 25th. Unreliable, unsatisfactory service

  • DrKAinslie Kylie Ainslie (@DrKAinslie) reported from Islington, England

    You know you've made it when your internet provider calls you a "priority customer" and sends you a SIM and a new phone as a stop gap until they can sort out your internet issues! @EE @bt_uk @Plusnet

  • londonkro Kevin (@londonkro) reported from Croydon, England

    Never thought I’d say this but terrible service from @Plusnet this week. Online chat / help is constantly down, order not delivered and no update. Usually so good.

  • gouldydl Dawn Gould (@gouldydl) reported from Dartford, England

    It’s doesn’t matter if I’m only paying £8 a month, u are supposed to be giving me a service @Plusnet #nosignal#badcustomerservice

  • Errorfied Barbara Broccoli (@Errorfied) reported from Poplar, England

    @Hanrahandsy Well I was trying to sign up to Plusnet and our sky broadband is just rinsing us for a crap service, for the amount we're paying we should be getting fibre broadband and have a newer router.

  • JohnLSandy John Sandy (@JohnLSandy) reported from Stratford, England

    Oh @plusnethelp customer service just hung up on me. Said it before lads - don’t use #plusnet as your isp.

  • BigAlxyz Alan (@BigAlxyz) reported from Hackney, England

    @sunny_hundal Plusnet good for me here in E9. Very reliable, good customer service. Probably not the cheapest but I’m pretty happy overall.

  • laura_attridge Laura Attridge (@laura_attridge) reported from Bromley, England

    @kiahshabka @Plusnet Mine too! Also @Plusnet. Been having issues for about 4 days now. NOT impressed at all.

  • utkhan79 Usman (@utkhan79) reported from Sutton at Hone, England

    @Plusnet How is it seamless when my perfectly working line doesn’t have any signal now. Plus net was supposed to take over yesterday and now my line is dead with no dial tone let alone any internet.

  • turtlesnursery Eileen Rumble (@turtlesnursery) reported from Hackney, England

    @Plusnet i am a new customer and cannot use my router you sent me as the phone line isn’t working. I need you to look at this. Also I cannot login to my account with the details you have provided.

  • MilaGriebel Mila Griebel (@MilaGriebel) reported from Camden Town, England

    @plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed.

  • HMSbeagle1820 HMS Beagle (@HMSbeagle1820) reported from City of London, England

    Day 7 of no phone line/internet connection after Plusnet cancelled our Sky connection early, but have failed to connect our new service... @plusnethelp

  • HMSbeagle1820 HMS Beagle (@HMSbeagle1820) reported from City of London, England

    Day 7 update: now informed that we have lost our old number, and that the original order never went ahead (again). 2 more days until we are given an installation date... @Plusnet

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • rennarda Andy Rennard (@rennarda) reported

    @plusnet my broadband speed is < ½ what it should be - has been for a few days. Is there any way to report this other than phoning support?

  • LauraStanley88 Laura Stanley (@LauraStanley88) reported

    @Plusnet I am trying to contact you on 0800 4320080 which is the number on your website but it says it is not a recognised number. Our broadband is not working and we need it fixed ASAP.

  • UKPam Pam McDonald (@UKPam) reported

    @Plusnet At long last I got a new router, thank you. I fitted it up and then I am left with the old one. Please what do I do with it? I have had quite a few but never been quite sure what the solution is. Please advise.

  • wildblood1979 dean willdblood (@wildblood1979) reported

    @Plusnet broadband not working need help please

  • EmilyEHoyle Emily E Hoyle (@EmilyEHoyle) reported

    @Plusnet my broadband is not working has been down since yesterday. I have checked the connection to my router.

  • mufo Murray Forsyth (@mufo) reported

    @JamesHarkin 1/ Look at the recommendations on which magazine. The top three are consistently 'utility warehouse' 'zen' and Plusnet. The bigger names such as sky, bt, talk talk, virgin, now, hyperoptic etc consistently get poor reviews and worse value for money. I've used and recommended

  • egithirteen john edgar (@egithirteen) reported

    @JamesHarkin Been with plusnet for a few years now, can't remember having to contact them. Was with sky previously and and had a few problems that always seemed to be someone else's fault... Including when THEY didnt book the engineer to come out. Talk talk were good as well

  • pseudoart Jacob Jensen (@pseudoart) reported

    @Plusnet Did the MSO get fixed yesterday? We’re still having issues.

  • Phantom_Dash Okami Amaterasu (@Phantom_Dash) reported

    @Plusnet Hi, I want to change the phone number that our broadband is supplied to, the faults page said to contact the support team, which is here I'm assuming. Trying to figure out why our broadband is really slow despite paying for Fibre. Where would I go to change the number?

  • Wee_Lyndz Lyndsey Rose (@Wee_Lyndz) reported

    @callumd @Plusnet Myself and 2 of my neighbours have been out for 24hrs now, not a plusnet issue apparently 🙄