Plusnet

Plusnet Outage Report in Harrow, Greater London, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Harrow, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Harrow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Harrow, Greater London, England 02/23/2026 05:00

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. E-mail (9%)

    E-mail (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Harrow, Greater London, England

The most recent Plusnet outage reports came from the following cities: Southwark, Staines, Egham, London, Hounslow, Islington, Hammersmith, Greenford, Uxbridge, Stanmore, City of Westminster, Wembley, Southall, Tower Hamlets and Pinner.

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City Problem Type Report Time
United KingdomSouthwark E-mail
United KingdomStaines Total Blackout
United KingdomSouthwark Internet
United KingdomEgham Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Harrow, England

Latest outage, problems and issue reports in Harrow and nearby locations:

  • DogMonopoly Monopoly Dog (@DogMonopoly) reported from Watford, England

    @Plusnet your service is ******* ****. Stop bragging about being from Yorkshire and start working on providing download speeds that actually allow the three Internet to function.

  • JSDBroughton jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • MusicSkypirate 🎩 Luke Ray ルーク レイ (@MusicSkypirate) reported from Kingston upon Thames, England

    Plusnet went down exactly at midnight... :/

  • Blitzwalker Steve Hunnisett (@Blitzwalker) reported from London, England

    @greenwichguide @maryorelse Mine does that too (Plusnet). I appreciate more people are working from home but the past couple of weeks, it’s been really slow and unreliable.

  • kjackson1984 K Jackson (@kjackson1984) reported from Barnet, England

    @icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.

  • Green_AJ AJ Green (@Green_AJ) reported from Kensington, England

    @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

  • 247LondonLocks 247 London Locksmith (@247LondonLocks) reported from Barnet, England

    @Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?

  • TotalOfficeBook Helen Parton (@TotalOfficeBook) reported from Islington, England

    @Plusnet I’m upgrading to fibre (yay!) have a few qs.When will my new router arrive (ordered Monday)? Will it be the same network name?

  • trina_latham trina_latham (@trina_latham) reported from Richmond, England

    @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp customer service a absolute joke

  • kevindewes Kevin Dewes (@kevindewes) reported from Wandsworth, England

    @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

  • AmandipSidhu2 Amandip Sidhu (@AmandipSidhu2) reported from Watford, England

    @plusnethelp Having been told by you FIVE separate times that line is all clear, how can I be sure this is the truth now? I am fed up of phoning my new provider to verify what Plusnet tell me..incredibly poor service and a lack of attention to detail.

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp I took out broadband with you 8 months ago , there was a gift card as part of the deal , so far no card, I’ve messaged you before on here but no response , thought you were good for customer service

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp customer service a joke

  • Dante_Banks Danté Banks (@Dante_Banks) reported from Tottenham, England

    @BibiLynch @plusnethelp We all know Virgin have **** customer service, but Plusnet run them a very close second. Recently two friends (you make three) have been totally ****** over by them.

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp , several messages and dm but still no reply

  • Umi_Hawa Umi (@Umi_Hawa) reported from Harrow Weald, England

    @Plusnet @plusnethelp @PastdueCredit please can someone contact me about an issue. Emails and phone calls are not getting picked up.

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

  • cfurneaux Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

  • 247LondonLocks 247 London Locksmith (@247LondonLocks) reported from Barnet, England

    @Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • goldigirllisa goldigirl (@goldigirllisa) reported

    @plusnethelp Internet problems in HX6. Done your checklist (phone line/pluggedin/wires connected) but still offline. It's been an hour now. Seem to be an issue for neighbours too #plusnetinternet #internetissues #plusnet

  • Whitehughes Susan Whitehouse (@Whitehughes) reported

    @plusnethelp We have already done this several times and been told you don't know what the problem is. On one of these occasions we made an appointment for an engineer to come who didn't show up. We are now leaving Plusnet.

  • jazzabellediary jazmine marie rocks (@jazzabellediary) reported

    @barrijayne @Plusnet @OpenreachHelp yes many, it’s been an ongoing process and seems to be more on openreach’s lack of service...

  • bhavikharia Bhavik Haria (@bhavikharia) reported

    @plusnet - we've had the worst experience with you over the last few weeks moving over from another provider. Meant to go live on 9th (and the previous provider cut us off) and we've just been given excuse after excuse every single day. No solutions just excuses! @plusnethelp

  • toodlepipette Kate Armitage (@toodlepipette) reported

    The online support robot tells me to call. As much use as a chocolate teapot. I bet the call centre to sign up to Plusnet is wide open.

  • RobL_L Rob (Yes a 3am vaccine shot is fine by me) (@RobL_L) reported

    I live in a two bedroom flat (albeit a fairly spacious one) and my plusnet router wifi doesn't make it more than 15ft without significantly dropping speed. Does anyone else have this issue? Same for my mum in her house. Had to buy a mesh system. Do I need to buy one too?

  • Glamouranna 💚💜Anna Sans Souci (she/her) (@Glamouranna) reported

    Hi @Plusnet your openreach engineer stood me up? I've been waiting since 8am and still no news... It is impossible to reach you on the phone, could you help?

  • EyUpPete Ey Up Pete (@EyUpPete) reported

    @Plusnet is the internet service down in South Yorkshire? I've got kids trying to do live lessons with no internet

  • BrianWGillespie Brian W. Gillespie (@BrianWGillespie) reported

    Whoever keeps giving Plusnet these awards for customer service needs to take a long, hard look at themselves

  • jazzabellediary jazmine marie rocks (@jazzabellediary) reported

    @plusnethelp this has been an ongoing issue for a month now. i’m in regular communication with the plusnet team & i hope this will be resolved asap. thanks for your offer but i do not have the energy to explain this issue via dm when i have done so via phone multiple times over the last month