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Plusnet

Plusnet Outage Report in Harlesden, Greater London, England

Why is my Plusnet service not working?

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Full Outage Map

Problems in the last 24 hours in Harlesden, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Harlesden, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  • 68% Internet (68%)
  • 14% Wi-fi (14%)
  • 8% E-mail (8%)
  • 7% Total Blackout (7%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map Near Harlesden, England

The most recent Plusnet outage reports came from the following cities: London, City of Westminster, Hammersmith, Poplar, City of London, Hackney, Hounslow, Croydon, Hampstead, Islington, Harringay, Southwark, Paddington, Staines, and Greenford.

CityProblem TypeReport Time
London Internet 1 day ago
London Internet 1 day ago
City of Westminster Total Blackout 2 days ago
London Internet 3 days ago
London Internet 3 days ago
London Internet 3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Harlesden, England

Latest outage, problems and issue reports in Harlesden and nearby locations:

  • cfurneaux
    Chris Furneaux (@cfurneaux) reported from London, England

    Hi @Plusnet my internet is down. Your website says phone lines open until 10pm but phone line closed and says only open until 8pm. How do I get support now?

  • Dante_Banks
    Danté Banks (@Dante_Banks) reported from Tottenham, England

    @BibiLynch @plusnethelp We all know Virgin have **** customer service, but Plusnet run them a very close second. Recently two friends (you make three) have been totally ****** over by them.

  • kevindewes
    Kevin Dewes (@kevindewes) reported from Wandsworth, England

    @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

  • andywash
    Andy 💙 🇪🇺 (@andywash) reported from Hackney, England

    @VirtualAstro No problems on my Mac (on plusnet)

  • 247LondonLocks
    247 London Locksmith (@247LondonLocks) reported from Barnet, England

    @Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?

  • Gutbuster40
    Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp customer service a joke

  • Green_AJ
    AJ Green (@Green_AJ) reported from Kensington, England

    @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

  • NickFaber
    Nick Faber (@NickFaber) reported from Hackney, England

    @plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!

  • robdogtrickies
    Rob Hanson (@robdogtrickies) reported from Poplar, England

    @Plusnet so much for your customer service you bang on about. Placed order for broadband on 13/10 on your advice as would be ready within 10 working days. Now you say it will be 11/11!! We need to work from home! Complaint been ignored. Utter shambles. Complaint to @Ofcom next

  • PETERPAHOR
    PETER PAHOR (@PETERPAHOR) reported from Poplar, England

    The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.

  • Gutbuster40
    Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp I took out broadband with you 8 months ago , there was a gift card as part of the deal , so far no card, I’ve messaged you before on here but no response , thought you were good for customer service

  • trina_latham
    trina_latham (@trina_latham) reported from Richmond, England

    @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

  • JSDBroughton
    jnthn (permanently broken) (@JSDBroughton) reported from London, England

    @plusnethelp no online chat and not even a call queue available. We’ve had no internet for most of today (intermittently up). Line fault troubleshooting says no problem with the phone line (plusnet line rental) What’s the best course of action? SE6

  • Daninho58
    Daniel (@Daninho58) reported from Poplar, England

    @Plusnet @plusnethelp No internet for 24 hours. What is going on #plusnet? These problems crop up every now and again with this internet provider and this is going to be the straw that breaks the camels back.

  • kjackson1984
    K Jackson (@kjackson1984) reported from Barnet, England

    @icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.

  • cfurneaux
    Chris Furneaux (@cfurneaux) reported from London, England

    @Plusnet internet still down! Unfortunately as an existing customer paying you already I’m not looking to sign up again so there is no one to tell that your service is down. Hopefully you know

  • PETERPAHOR
    PETER PAHOR (@PETERPAHOR) reported from Poplar, England

    The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.

  • Gutbuster40
    Gary Reynolds (@Gutbuster40) reported from Barnet, England

    I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp , several messages and dm but still no reply

  • 247LondonLocks
    247 London Locksmith (@247LondonLocks) reported from Barnet, England

    @Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?

  • AmandipSidhu2
    Amandip Sidhu (@AmandipSidhu2) reported from Watford, England

    @plusnethelp Having been told by you FIVE separate times that line is all clear, how can I be sure this is the truth now? I am fed up of phoning my new provider to verify what Plusnet tell me..incredibly poor service and a lack of attention to detail.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • ParrotLegal
    parrotLegal (@ParrotLegal) reported

    Hey @Plusnet - when you've been happy to offer me business broadband for many years, why can't you offer me business mobiles? Either you offer a business service or you don't.

  • lynnos
    sofargone (@lynnos) reported

    @Plusnet Basically can I get out of contract please? I spend weeks in a no signal area but there’s WiFi in my house. I am Power of Attorney for my mum in a care home. I need to be contactable at all times and found last week I wasn’t when I was up north.

  • Plusnet
    Plusnet (@Plusnet) reported

    @OliverT1998 Hi Oliver, sorry for us taking a while to reply. Our logs show a connection of over 5 days , let me know if that doesn't match your experience though. If you did want to get a new router it would be best to call our customer options 0800 432 0200. - Adam - Plusnet Sheffield

  • cherylashford
    cheryl ashford (@cherylashford) reported

    @Plusnet . I started my service with Plusnet 20/06. the signup gave a £75 Mastercard reward. I have tried in vain, to get the email from yourselves to claim my Mastercard. First I am told 10day wait, then 28 days. Both of which are now past. HELP

  • ingraphicsuk
    Mark Wakelin (@ingraphicsuk) reported

    @Plusnet it’s taken me over a month, 5 phone calls to pay a bill of a closed contact that never got closed, but you were quick enough to add late payment charges, service recovery answer is, unlucky, feel in the online complaint form #inallmydays #no1forservice🤔

  • ingraphicsuk
    Mark Wakelin (@ingraphicsuk) reported

    @Plusnet Adam, I’ve raised a complaint every time I’ve spoken to an agent, I have opened it through support everytime, now you asking for DM with details, I have not had an answer through any other coms with @plusnet maybe it’s just rare that someone wants to pay there Bill in full

  • samjamesj_
    Sam Jewell (@samjamesj_) reported

    Service is poor from @Plusnet

  • webbybloke
    Neil Webb (@webbybloke) reported

    @EE Hello Sarah. My comment was based on being a customer of Plusnet, who use your network. I spent years on and off telling EE the signal in Hoylake is unusable, but told system tells you all is OK. Just need someone to go to Hoylake and drive down north parade. No signal.

  • rpros13
    rpros (@rpros13) reported

    @Jamess_AVFC I’m with plusnet and get signal there. They use the EE network which works there

  • lemonmizzle
    Naomi (@lemonmizzle) reported

    Hey @Plusnet, please tell me which number to call to complain? I've just been on the phone to BT for over 2 hours so I'm not in the mood for being on hold anymore. Especially when the issue was caused by you, Thanks :)