Plusnet

Plusnet Outage Report in Harlesden, Greater London, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Harlesden, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Harlesden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Harlesden, Greater London, England 12/04/2025 23:40

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Harlesden, Greater London, England

The most recent Plusnet outage reports came from the following cities: Hammersmith, Croydon, Watford, Paddington, London, Hackney, Southall, Poplar, Camden Town, City of Westminster, Southwark, Wembley, Feltham, City of London and Harringay.

Loading map, please wait...
City Problem Type Report Time
United KingdomHammersmith Internet
United KingdomCroydon Wi-fi
United KingdomHammersmith Total Blackout
United KingdomWatford Wi-fi
United KingdomPaddington Total Blackout
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Harlesden, England

Latest outage, problems and issue reports in Harlesden and nearby locations:

  • AmandipSidhu2 Amandip Sidhu (@AmandipSidhu2) reported from Watford, England

    @plusnethelp Having been told by you FIVE separate times that line is all clear, how can I be sure this is the truth now? I am fed up of phoning my new provider to verify what Plusnet tell me..incredibly poor service and a lack of attention to detail.

  • dmosaheb Dharmendra Mosaheb (@dmosaheb) reported from Hillingdon, England

    @plusnethelp hi there. I have just joined Plusnet. Got an email saying that my phone package is ready to use. Does that mean that I can connect my WiFi router from today. Need it asap as I need to work from home. My current supplier has switched my service off.

  • PETERPAHOR PETER PAHOR (@PETERPAHOR) reported from Poplar, England

    The worst part of having a problem with @Plusnet is to have to listen to that music while waiting for support.

  • 247LondonLocks 247 London Locksmith (@247LondonLocks) reported from Barnet, England

    @Plusnet the operators aren’t helpful at all and with all my bank details my name and my address I cannot cancel my internet.. what are the options ?

  • kevindewes Kevin Dewes (@kevindewes) reported from Wandsworth, England

    @Plusnet I’ve had your broadband service for 2 months, mobile phones won’t work on it and WiFi signal continually drops out. Tried separating the bands then spent 20 minuets in hold and was advised to try turning the 5Ghz band off completely. No joy. No one is doing me proud.

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp customer service a joke

  • kevindewes Kevin Dewes (@kevindewes) reported from Wandsworth, England

    @Ofcom @Plusnet are letting you sign up to a contract when there’s a distinct chance the firmware they are using on their hardware is causing connectivity problems specifically with the 5Ghz band. Meaning the service is almost unusable on some devices. Isn’t that an issue?

  • Daninho58 Daniel (@Daninho58) reported from Poplar, England

    @Plusnet @plusnethelp No internet for 24 hours. What is going on #plusnet? These problems crop up every now and again with this internet provider and this is going to be the straw that breaks the camels back.

  • Dante_Banks Danté Banks (@Dante_Banks) reported from Tottenham, England

    @BibiLynch @plusnethelp We all know Virgin have **** customer service, but Plusnet run them a very close second. Recently two friends (you make three) have been totally ****** over by them.

  • kjackson1984 K Jackson (@kjackson1984) reported from Barnet, England

    @icklenellierose My rental house has Plusnet and it is very unreliable, constantly dropping out for no reason. They’re not as bad as EE (in my previous rental), but still pretty poor. It could just be a case of you need a new router.

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    @Plusnet @plusnethelp I took out broadband with you 8 months ago , there was a gift card as part of the deal , so far no card, I’ve messaged you before on here but no response , thought you were good for customer service

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp , several messages and dm but still no reply

  • PETERPAHOR PETER PAHOR (@PETERPAHOR) reported from Poplar, England

    The worst part of having a problem with @Plusnet is having to listen to @rihanna while waiting for support.

  • Gutbuster40 Gary Reynolds (@Gutbuster40) reported from Barnet, England

    I thought customer service couldn’t get any worse until I dealt with @Plusnet @plusnethelp

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Looks like (our) @Plusnet @plusnethelp connection has been down for an hour +. Giving up. Hope it's up again tomorrow. #plusnet

  • Green_AJ AJ Green (@Green_AJ) reported from Kensington, England

    @Plusnet I’ve had three network dropouts in the past two days. You forced me to sign up to a new contract to get this fixed saying this wouldn’t happen. What is going on??????

  • NickFaber Nick Faber (@NickFaber) reported from Hackney, England

    @plusnethelp @Plusnet I’ve had no broadband for over an hour here in E9, is there anything I should know? I’ve tried turning on & off etc. HELP!

  • andywash Andy 💙 🇪🇺 (@andywash) reported from Hackney, England

    @VirtualAstro No problems on my Mac (on plusnet)

  • trina_latham trina_latham (@trina_latham) reported from Richmond, England

    @plusnethelp before you ask I've checked my micro filters, my phone connection, turned the hub off/on and experienced zero connection issues with my former providers @shell_energy The fault lies with @Plusnet It's impossible to WFH + I want to leave within my cooling-off period.

  • 247LondonLocks 247 London Locksmith (@247LondonLocks) reported from Barnet, England

    @Plusnet Dear Plusnet, I’m moving my place and unfortunately I don’t have access to my old email which was used to register to your broadband service. I cannot get into my old email and therefore I cannot get user name and password to my plusnet accout. What is the solution?

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • BonBon_Grl Bonnibelle_Blue #EAGameChanger (@BonBon_Grl) reported

    @UKSimmer_ @Plusnet Sorry you're having to deal with this Lisa. It's definitely frustrating in the extreme, especially when they fully expect you to continue to pay full price during a time that you have zero service. I've never understood the logic of that.

  • rachelchaplin Rachel Chaplin (@rachelchaplin) reported

    @Plusnet please can I have an email address to let you know I am cancelling? I can't get through on your phone's and your live chat doesn't work, thank you.

  • zippyjnr78 Graeme M (@zippyjnr78) reported

    @Motherwellsmith @SkyUK Plusnet I use m8, decent service and decent price

  • LKobasko Kobasko (@LKobasko) reported

    @Gingerted1 300mb, I can only dream. We've just had to cancel our service with plusnet because we wasn't getting our guaranteed 38 🙄

  • ChrisD21UAP Macinnesey (@ChrisD21UAP) reported

    Trying to #homeschool due to covid case at school. @plusnet fail us yet again. No internet. How is this fair if we are tied to a contract but not getting what we are paying for. Once in a while fair enough but this is #ridiculous #plusnet

  • leahmcewaan leah! 🧃 (@leahmcewaan) reported

    @Plusnet the internet hasn’t been working for almost 24 hours now. i have tried all troubleshooting options and reset it countless times and it is still not working!

  • ChrisD21UAP Macinnesey (@ChrisD21UAP) reported

    @Plusnet Already been in touch today and still waiting for the call back to try and get us back online, which was going to be ‘in a few minutes’. Another let down. No surprise.

  • ChrisD21UAP Macinnesey (@ChrisD21UAP) reported

    @Plusnet Our local ice cream van is far more reliable than our internet service from you. Nothing all morning and my son can’t do his schoolwork like the rest of his class can while their bubble is closed. We are paying for nothing.

  • AlanDougla5 Alan Douglas (@AlanDougla5) reported

    Superb service from Plusnet. After a technical hiccup - partly down to Openreach - which left me without broadband for two weeks, Plusnet have refunded a whole month's charges .....without being asked. What a contrast to my previous account with appalling Virgin. @Plusnet

  • bluefeeds bluefeeds (@bluefeeds) reported

    @Plusnet how can I cancel bt sport app plz doesn't allow me in the account settings?