Plusnet

Plusnet Outage Report in Catford, Greater London, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Catford, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Catford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Catford, Greater London, England 12/13/2025 14:35

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (66%)

    Internet (66%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Catford, Greater London, England

The most recent Plusnet outage reports came from the following cities: Hammersmith, London, Croydon, Southwark, Hackney, Wandsworth, City of Westminster, Newham, Paddington, Poplar, Ilford, Camden Town, Wembley, Romford and City of London.

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City Problem Type Report Time
United KingdomHammersmith Total Blackout
United KingdomLondon Internet
United KingdomCroydon Internet
United KingdomLondon Wi-fi
United KingdomSouthwark Internet
United KingdomHackney Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Catford, England

Latest outage, problems and issue reports in Catford and nearby locations:

  • NW6Penguin Napoleon (@NW6Penguin) reported from Camden Town, England

    @Plusnet my broadband is not working. Flashing orange. Has been since yesterday. Any known network outage?

  • tandleman Tandleman (@tandleman) reported from Poplar, England

    @Plusnet Great service for a problem that occurred yesterday. Prompt and hopefully the new router solves the problem. Will let you know. 👍

  • CharineJohn Charine John (@CharineJohn) reported from Camden Town, England

    @Plusnet just had the misfortune of speaking to the most sarcastic, patronising person I’ve had the bad luck to speak to in years. His parting shot was that all complaints about him must be directed to him! How else can I contact yr complaints dept please?

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Anyone on @Plusnet in SW LONDON (#newmalden) having issues? #plusnet

  • MartinWoodward2 Martin Woodward (@MartinWoodward2) reported from Kingston upon Thames, England

    @lizcooperclark @Plusnet The problem seemed to be fixed over the weekend but now back to where we were in the middle of last week. I too was receiving some intermittent emails spasmodically.

  • LinJaneThe2 Sir Aleks (They/Them) 🏳️‍🌈🏳️‍⚧️🇪🇺♿ (@LinJaneThe2) reported from London, England

    @Plusnet Wonder if you can help. Unable to access my Plusnet Hib Manager. WiFi working fine, have reset it to check. Just keep getting connection has reset page. Please could you check this for me. Thank you.

  • Jo48651873 Jo (@Jo48651873) reported from Islington, England

    @Plusnet the internet stability has been dreadful for 2 days really disrupting my job what’s going on

  • DenisMacShane Denis MacShane (@DenisMacShane) reported from Victoria, England

    Has @Plusnet @plusnethelp gone down?

  • rupertcheek Rupert Cheek (@rupertcheek) reported from Kingston upon Thames, England

    Suffering a @Plusnet outage in KT3 @plusnethelp

  • LinJaneThe2 Sir Alex of the Knight 🏳️‍🌈🇪🇺♿💙 (@LinJaneThe2) reported from London, England

    @plusnet I am having increasing problems watching videos. This has been going on for a while, can't even watch one on here without it stopping at least twice during a 2min video. Have tried resetting hub and clearing up phone, doesn't make any difference. Help?

  • stephpb Steph 🍻 (@stephpb) reported from Camden Town, England

    @Plusnet , unfortunately @WeAreOpenreach weren’t able to confirm that we have an appointment, just rather enigmatically that they’ve ‘been in contact’ with you. This contact wasn’t flagged when I was on the phone to you earlier trying to confirm appointment. Can you help?

  • DameClaraM Dame C 🧙🏼‍♀️ (@DameClaraM) reported from Bromley, England

    Not a good start to the day when your Internet connection goes bonkers. I hate trying to unravel tech. But @Plusnet support were great. Phew.

  • FatimaDuerden Fatima Duerden 🇪🇺🇵🇹 (@FatimaDuerden) reported from Camberwell, England

    @SymienJennifer @Plusnet That’s great! Let’s see how the problem is solved tomorrow… 🤞🤞

  • RossMatthewGat3 @RossMatthewNorthLondon.com (@RossMatthewGat3) reported from Camden Town, England

    @Plusnet - I enjoy being a customer of your's but I what don't enjoy, when I am having to account for every penny at the moment due to being in between jobs, is being presented with a Bill which is two months worth of usage. It is *so important for companies like yourself to get

  • sarahpilates Sarah Pilates (@sarahpilates) reported from Camden Town, England

    @Plusnet very disappointed. As I now cannot use my home phone someone at plusnet needs to call me! I phoned and discussed. Suddenly I cannot make outgoing calls. Bad service after all these years.

  • andywash Andy Washington 😷🇪🇺 (@andywash) reported from Hackney, England

    My Internet has died. Plusnet say it's a BT Openreach issue & it won't be fixed till after Xmas. But it's only a day till I'm away for 10 days so not too bad I guess.

  • miktrinh mtrinh (@miktrinh) reported from London, England

    @Plusnet broadband is down in SE23 1AN area

  • MilliLeaks_ ⭐⭐Baron von Nilesy🌍 (@MilliLeaks_) reported from Camberwell, England

    @osgood9 @Plusnet @middleoftheshed Watched the first episode last week without any problems. I hope to do so again if my aforementioned broadband allows it.

  • NortysTweets Angeline Clean (@NortysTweets) reported from London, England

    Recently moved. Cancelled my broadband with #plusnet. If you don’t pay up the contract in 14 days, your account sent to collection agency. No discussion available, no chance of a discount. £140 to terminate…..

  • MusicMoofie ✌🏻Moofie✌🏻 (@MusicMoofie) reported from Bromley, England

    @TelevisionGold @TVCatchup I used to have Plusnet when I lived in Glasgow and never had a single issue, and I used their own router and had Sky towards the end of living there

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • csmith87uk Chris Smith MCCT (@csmith87uk) reported

    @Plusnet And infact the last update to the router software was 14th July which is exactly around the time the issues started?!

  • ChrisHogg17 Chris Hogg (@ChrisHogg17) reported

    @Plusnet have had no mobile signal now since Saturday afternoon just the occasional fraction of a bar then emergency call only nothing that will make a call

  • vinoth_vino2 Vinoth Hari (@vinoth_vino2) reported

    @Plusnet the executive I talked to today was rude and disconnected the call in the middle. It is taking ~20 minutes to speak to an agent, can you please check this & ensure I am contacted reg this? Worst customer experience ever.

  • OWestbrookian Old Westbrookian (@OWestbrookian) reported

    @Plusnet reported my broadband down on Saturday, still not working today! #plusnet #invisibleengineers

  • S_M_Thompson Stephen M Thompson (@S_M_Thompson) reported

    @Plusnet Is there a problem with access the ccgi webspace at the moment? I keep getting a message to say the site cannot be found.

  • tony_kenobi Tony (@tony_kenobi) reported

    @Plusnet Yes, primarily an issue with WiFi devices eg. phone, smart speakers, WiFi extender. Connection randomly speed/connection drops and then improves again. WiFi hub has been seen going orange before recovering.

  • tony_kenobi Tony (@tony_kenobi) reported

    @Plusnet No problem, go ahead 👍

  • bbinzzz 🆗 (@bbinzzz) reported

    NOT THE PLUSNET MAN TRYNA CHAT ME UP BC I NEEDED TO CANCEL 😳

  • SlTstalwart Eds (@SlTstalwart) reported

    @Plusnet @plusnethelp I’ve had no phone/internet since last Thursday. I’ve spent 3 hrs on the phone, assured the fault would be sorted in 48 hrs, been told someone rang me on Sat (they didn’t), been told I’d been registered as a priority welfare case; today told I wasn’t. Poor.

  • MrHadz Mr Hadz (@MrHadz) reported

    @B__Rani @virginmedia I've used PlusNet many times over the years and never had a problem. Saying that, Sky and BT have also been OK if more expensive