Plusnet Outage in Golders Green, Greater London, England

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

 No problems detected at Plusnet

Plusnet problems in the last 24 hours in Golders Green, England

Plusnet Outage Chart in Golders Green, Greater London, England

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Internet
(70.27%)
Wi-fi
(11.82%)
Total Blackout
(6.08%)
Phone
(6.08%)
E-mail
(5.07%)
TV
(.68%)

Plusnet Outage Map Near Golders Green, Greater London, England

The most recent outage reports and issues originated from City of Westminster, Hounslow, Hackney, London, Ilford, Hampstead, Wandsworth, Finsbury, Watford, Stratford, Walthamstow, Harrow, Golders Green, Harringay and Bermondsey.

City of Westminster Internet
Hounslow Internet
Hackney Internet
London Internet
Ilford Internet
Hounslow Internet

Plusnet in Golders Green, England Comments

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Plusnet Issues Reports Near Golders Green, England

Latest outage, problems and issue reports in Golders Green and nearby locations:
  • MilaGriebel Mila Griebel (@MilaGriebel) reported from Camden Town, England

    @plusnethelp and we have no Internet again. Anyone thinking of getting Plusnet don't . Eratic service . Blame.everyone except them selves. Admit it's their fault and the after 4 days still not fixed.

  • MilaGriebel Mila Griebel (@MilaGriebel) reported from Camden Town, England

    @plusnethelp You apparently have looked into it and for the moment it's working. Thank you for you passive aggressive message. In keeping with the tone of customer services at Plusnet.

  • sayitrightltd Priya 🦖 (@sayitrightltd) reported from London Colney, England

    Extremely disappointed by @Plusnet customer service. Unprofessional internet provider

  • BigAlxyz Alan (@BigAlxyz) reported from Hackney, England

    @sunny_hundal Plusnet good for me here in E9. Very reliable, good customer service. Probably not the cheapest but I’m pretty happy overall.

  • rackitman Richard Carroll (@rackitman) reported from Wandsworth, England

    @Plusnet what APPALLING customer service! Ordered 8th May, today you tell me the order was cancelled... With another TWO WEEKS until I'm connected. Leaving me without phone/Internet... NOT GOOD ENOUGH

  • SarahMorton6 Sarah Morton (@SarahMorton6) reported from Wandsworth, England

    @Plusnet once again absolute incompetence - February issues still not resolved and now a new one! #disappointed #poorcustomerservice

  • RJBrock Ryan Brock (@RJBrock) reported from Walthamstow, England

    @aggettchills @Plusnet @plusnethelp Ask @BorwickBitches for help

  • hastiecamera Phil (@hastiecamera) reported from Hillingdon, England

    @plusnethelp 7 days on and no idea why my line was cut let alone when it’s going to be re connected. #plusnet don’t call back when they promise to - no updates and generally appalling service from this generally good company. Step up your game and sort this out.

  • hastiecamera Phil (@hastiecamera) reported from Hillingdon, England

    @plusnethelp 7 days on and not even a reason as to why my line was terminated let alone any time scale as to when it will be re-connected. Laughed at when I asked about a SIM card to give me some connection to the internet. #plusnet never return calls - shocking service.

  • JazzColl Jazz Coll (@JazzColl) reported from London Colney, England

    @SkyUK I switched to you for my broadband ~10days ago. Since then, internet is cutting out every 30mins or so. This never ever happened the prior year with Plusnet. Please fix! I cannot do my job with this connection.

  • steveshaw111 steve shaw (@steveshaw111) reported from Wandsworth, England

    @Plusnet no point trying to get through to Plusnet award winning service because they are all playing games hohoho

  • steveshaw111 steve shaw (@steveshaw111) reported from Wandsworth, England

    @Plusnet No this is how excited I am to get through to your award winning customer service

  • john41539411 john (@john41539411) reported from Ealing, England

    @Plusnet not happy your not got anything on your web site about you having problems ie not being able to send text we have to call you to find out. I really not pleased and will be switching asap. this has been going on all weekend and now today crap service 15 mins on hold

  • john41539411 john (@john41539411) reported from Ealing, England

    @Plusnet Are you having problems again unable to send any text to anyone this happened at the weekend hope this not a on going problem as a carer I need this service or I will have to switch

  • MichelleButlerB MichelleButlerBB (@MichelleButlerB) reported from Enfield Lock, England

    @Plusnet I’m here wishing I wasn’t on hold for 40 mins trying to get through to Plusnet’s technical team!!! Absolutely disgraceful customer service

  • asbPetProject Anthony Bard (@asbPetProject) reported from Camden Town, England

    @plusnethelp I can’t get any of your fabulous help, as life’s too short holding on for someond to answer. Not good, Plusnet. What’s happened to your online chat option. I need assistance from your tech colleagues - PLEASE!!!!!!!!!

  • noora7 noora (@noora7) reported from Kensington, England

    So we’re on day 5 of no internet. Can’t watch the telly because that’s through the internet. Can’t do work because I can’t even tether from my phone the signal is that bad. And @Plusnet still INSISTS they’re actually providing us with what we’re paying them for. Abysmal.

  • noora7 noora (@noora7) reported from Kensington, England

    We tell them we want out of the contract - we were away during the 2 week grace period and have proof so let us out for free. Nope, we have to pay £140 even though they are not providing us the service we’re paying for! Brilliant, @Plusnet. Just brilliant.

  • noora7 noora (@noora7) reported from Kensington, England

    We joined @Plusnet @plusnethelp on 16 October and left the country on 18 October. Arrived back 30 October. For the next week, we dealt with terribly slow speeds but let it slide because we thought the connection was settling down.

  • Laf_2019 #Ldn Apprenticeships2018 (@Laf_2019) reported from Camberwell, England

    @plusnet Your service is disgusting I've been holding on this phone line now for 1 hour. Your pretend online service is just that..pretend.

  • FrancesduPille Frances du Pille (@FrancesduPille) reported from Camberwell, England

    @Plusnet your customer service is awful. Been on hold for 1 hour 46 minutes to cancel an engineer visit. Your customer service rep hasn’t been trained in how to cancelit so has to put me through to your tech team TO CANCEL AN ENGINEER COMING. Get better.

  • simonmoriarty Simon Moriarty (@simonmoriarty) reported from Camberwell, England

    @Plusnet seriously the service has been awful for weeks. No internet/some internet/occasionally good internet and then nothing for days. And the fact it doesn't work between rooms in a two room flat is frankly shit. That's all.

  • dustinericksen dustin ericksen (@dustinericksen) reported from London Colney, England

    @Plusnet after engineer appointment; I took 1/2 a day off work. NEVER ARRIVED -advise on your website says not to call until after time slot. I called after, was told there was no need for an engineer to visit. I was NEVER told that the engineer appointment was cancelled. So bad

  • lalallowit lalallowit (@lalallowit) reported from Barnet, England

    @BTCare No, I won’t test my line as I don’t have a phone: I was just trying to explain it may be a bigger problem to the original poster. I’m Plusnet.

  • nialltg ?? ????? ????????? ?️‍?? (@nialltg) reported from London Colney, England

    @gboyers @virginmedia @Plusnet we have fttp on the openreach network but you can only get service from a provider if they acknowledge the premises actually exists

  • nialltg ?? ????? ????????? ?️‍?? (@nialltg) reported from London Colney, England

    you have to wonder how much companies like @virginmedia and @Plusnet must lose because they don't hey their postcode databases up to date. BT are the only company serving my building at the moment because they include us in their database... which sucks as a consumer.

  • CWrightPhysio Callum Wright (@CWrightPhysio) reported from Islington, England

    @Plusnet our internet still isn’t fixed, almost 4 days after the issue was logged, and call times at 45 minutes. This isn’t good enough, guys.

  • ITEholdings ITEholdings (@ITEholdings) reported from Camden Town, England

    @Plusnet worst #CustomerService I have ever experienced. #longest wait time ever!! #london @plusnethelp #broadband #WiFi #Ridiculous

  • briony_robinson Briony Robinson (@briony_robinson) reported from London Colney, England

    @sambaconsam @Plusnet Boooo. I once got so frustrated I walked into their office instead and demanded to speak to someone. Admittedly it was just down the road!

  • darklordbarnet Dark Lörd of Barnet♠ (@darklordbarnet) reported from Barnet, England

    @DarrenPRedick @Plusnet Well if you fix the height of that office chair he might stop shouting out you? Who is this Cyanne bird anyway - and can she fix the printer?

  • wilhil William Hilsum (@wilhil) reported from Bromley, England

    @thepsi @aaisp @zeninternet @plusnethelp Timings great... just got my Plusnet invoice! And still no service updates!

  • wilhil William Hilsum (@wilhil) reported from Bromley, England

    Why are so many ISPs scared to acknowledge faults? BT/Plusnet and openreach DSL lines as a whole seem to be down across London and only @aaisp and @zeninternet seem to have acknowledged. Plusnet/bt as of writing this say everything is fine according to status.

  • DanKorkelia Dan Korkelia (@DanKorkelia) reported from Islington, England

    @Plusnet Hey guys, Is connection running okay? We just went down at 11:29ish, calling business support and it's 60 mins waiting queue. Kind of worried. Usually you answer right away. Please let me know.

  • alspicer alspicer (@alspicer) reported from London, England

    @StopFundingHate @DFS @bt_uk @Plusnet @Homebase_uk @IcelandFoods @ImagineCruising @LidlUK @DWP @EventimApollo @DanceConsortium @KaiserChiefs @zsllondonzoo @MercuryHolidays @SamuelWindsor @nectar @AskHalifaxBank I'm writing in protest against your advertising in the Mail. It's a vile publication with a history of support for fascism, and a current agenda just as bigoted. It doesn't deserve your support. Please stop funding hate and spend your budget elsewhere.

  • proteinranger Protein Ranger (@proteinranger) reported from Lambeth, England

    @Plusnet I believe I should be able to get 4G on my phone but I never do. Do you need to activate it or something? Thanks

  • CharlotteGarfs Charlotte Garfield (@CharlotteGarfs) reported from Watford, England

    @Plusnet 30 minute wait time on customer service line?!?!

  • tobygilles ? Toby Gilles ? (@tobygilles) reported from Camden Town, England

    @ianmhowarth @MoneySavingExp @Plusnet That’s one I never get tbh. MSE always tells you to go to your cheapest forecourt which in principle I agree with but if I’m running low on petrol but not going past the cheapest one I’m not gonna make a special journey costing time, money (& the environment). Better to pay more!

  • JSDBroughton Jonathon. S. D. B. (@JSDBroughton) reported from London, England

    @Plusnet dead phone line and your website line check doesn’t work. 10minute wait times on support calls. I thought your customer support was “award winning”

  • arigork Ari Gork (@arigork) reported from Camden Town, England

    @PellicciN @TalkTalk @bt_uk @SkyUK @Plusnet Logged into the router tonight and it shows it’s connected at 66.4 down and 20 up which is great, speedtest app still shows +-54MB though even when I change between test servers.

  • arigork Ari Gork (@arigork) reported from Camden Town, England

    Hey broadband guys @TalkTalk @bt_uk @SkyUK @Plusnet . Help me understand this. I’ve just had TalkTalk installed and getting 54MB down and my neighbor in the same apartment block is with BT and getting 67MB. Why such a difference if we both on OpenReach infrastructure?

  • malcolmsetton Malcolm Setton (@malcolmsetton) reported from Bushey Heath, England

    @Plusnet great, easy renewal, paying less getting more and brilliant Customer service. Frightening how difficult it was to get costings out other companies for a simple fibre line so stayed put and new Wifi Box thrown in for good measure.

  • angryaboutbikes Here's what I reckon: (@angryaboutbikes) reported from Hounslow, England

    @respros I've been having PlusNet issues since midnight last night, not resolved as of when I left for work. Could be linked?

  • kamborio kamborio™ (@kamborio) reported from Hounslow, England

    And by the way @Plusnet, this had to do with you, I cancelled the service 40 days ago, you emailed me acknowledging the cancellation and still, you took over 50 quid from my bank account today.

  • ConorMegaw Conor Megaw (@ConorMegaw) reported from London, England

    @PriskMark @powerportraits @plusnethelp @Plusnet 1/2 So I have managed to get additional technical information: Report shows capacity issue on SFBB00030361 due to be resolved 13/07/2018. It is one of four vlans on this particular head-end. Unfortunately all are running hot, so there is not option at present to move the circuit.

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:
  • LeanintoDesign John Grimshaw (@LeanintoDesign) reported from Oldham, England

    @RischDesigns @fittdr @virginmedia @Plusnet @NOWTV @emmerdale @LoveIsland @ASBO_Allstar I'm on 350 which is great but the router let's it down, the old superhub2 had much better firmware and an easier UI.

  • MarkBennett25 Mark Bennett (@MarkBennett25) reported

    Any one else in the #Helmshore #Haslingden area using @Plusnet experiencing appalling download speeds. As usual the marketing calls start offering you an upgrade then as usual your existing speeds drop off a cliff and guess what customer service closed #NotHappy

  • RischDesigns Chris Blood (@RischDesigns) reported

    @LeanintoDesign @fittdr @virginmedia @Plusnet @NOWTV @emmerdale @LoveIsland @ASBO_Allstar I had a customer who was paying for the 500M service but it was absolutely dire - mainly due to the Hitron but also because they'd oversold the "business" service that was actually running on the normal fibre network

  • LeanintoDesign John Grimshaw (@LeanintoDesign) reported from Oldham, England

    @RischDesigns @fittdr @virginmedia @Plusnet @NOWTV @emmerdale @LoveIsland Thanks for the advice both you and @ASBO_Allstar have said a similar thing so I guess it's a negotiation down in price with a new router to fix @virginmedia crap hardware.

  • cathharr Cath Harrington (@cathharr) reported

    @Plusnet Hi I have cancelled my account with you as the signal was very bad, but I am still waiting for the £8 credit as I cancelled this on 3rd July and was told via phone this would be sorted can you please look into this for me customer number 36669925 Cath Harrington

  • Jaddle Jude A (@Jaddle) reported

    @cazroz @bt_uk My contract is up next month and I'm leaving them too. Don't get Plusnet, their customer service has also gone down the pan. I'm thinking of Vodafone or EE. My Dad has Vodafone mobile contact and their customer service has been excellent the couple of times I've spoken to them

  • antjo1987 Anthony Josephson (@antjo1987) reported

    @plusnethelp Hi Lauren. Thanks for chatting. Sadly, for Plusnet, poor service resulted in me leaving you so there's nothing ongoing that you need to worry about with regards to me. Maybe sort my brother's connection issues out and impress me to entice me back in the future.

  • RischDesigns Chris Blood (@RischDesigns) reported

    @LeanintoDesign @fittdr @virginmedia @Plusnet @NOWTV @emmerdale @LoveIsland I just use the VM router as a modem & have my own router on the other side. Also avoid the Hitron router - if you thought the SuperHub was bad then expect worse from the Hitron

  • LeanintoDesign John Grimshaw (@LeanintoDesign) reported from Oldham, England

    @fittdr @virginmedia I'm hearing good things about @Plusnet on the customer service side, but it's the TiVo I'd miss, we are seriously considering @NOWTV broadband and TV as we already use them for sky movies but need to investigate if we (the wife) can watch @emmerdale and @LoveIsland 🤣🤣

  • lij1987 Laurence Josephson (@lij1987) reported

    @antjo1987 @SkyUK @Plusnet I don't remember you specifically warning me. And they seem to be highly rated online. The issue is though if something has happened to my line switching over it'd do no good to jump elsewhere now. I did say that to them. And if they mess me round much longer I will try to leave