Sky Outage Report in Staines, Surrey, England
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (30%)
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Wi-fi (13%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Sky outage reports came from the following cities: London, Hammersmith, Aldershot, Brentford, Woking, Southall, Slough, Hounslow, Wembley, Northolt, West Drayton, Twickenham, Uxbridge, Hampton and Addlestone.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet | |
| London |
TV | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Sky Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Cameron Laity
(@camlaity) reported
from
London, England
@SkyHelpTeam hi. Do you have any estimated timeframe on resolving the south east London internet outage?
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A fairly odd parent
(@MummyKarenKing) reported
from
Richmond, England
@SkyHelpTeam It says there’s a problem with your internet and then I get the message that’s in the picture I previously sent
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Moozer
(@FrooMoo) reported
from
London, England
@SkyHelpTeam We pay you for a service and we are not getting it. I don't care if it is you or Openreach. I just want someone to give me back my broadband.
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Cara
(@Haribocheeks) reported
from
Bracknell, England
@SkyHelpTeam - I had a notification to call you re delayed broadband. But now when I log in I’m told I have no orders - can you help?
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Nick Hennegan
(@NickHennegan) reported
from
Hammersmith, England
@SkyUK are now charging me £80 a month for a basic @skytv and broadband package. I’ve tried to cancel on their website which is almost impossible. I’ve called the phone number they suggested and there is at least a 15 minute wait! I’m being mugged by #Murdoch!
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Moozer
(@FrooMoo) reported
from
London, England
@SkyHelpTeam Hi. Any update on Lewisham broadband fault? It's been down for 2 days. I heard it cannot be fixed until 14th. Will you compensate those of us who are expected to work from home?
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Mark Talbot
(@MarkLTalbot) reported
from
Hounslow, England
So how does @SkyUK treat a customer of nearly 30 years lied to at 18 month renewal that SkyGo will still work in Portugal save as to downloads when they find out it doesn’t? @SkyUK **** on them that’s how offering just £25 compo! Obviously they simply don’t care about reputation.
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Ansbro
(@ms_ansbro) reported
from
Hammersmith, England
@SkyHelpTeam @LBHF really disappointed 5 months attempting to arrange access to the communal dish and no one in council or sky can help. £80 in phone calls. Today will be cancelling contract and asking for service charge to be amended as can’t use dish.
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Cara
(@Haribocheeks) reported
from
Bracknell, England
@SkyHelpTeam - a new day, and still not satellite signal.
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Chris Labrey
(@ChrisLabrey) reported
from
Richmond, England
@SkyHelpTeam Ran tests. We have no Internet so cannot get on line. It seems a wider issue for TW11 though
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topcat500
(@theresacoote) reported
from
Brentford, England
@SkyHelpTeam haven’t been able to contact to our broadband since at least 6am this morning living in the Wembley area ha9 any know issues ?
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Emily Maddison
(@mademilykate) reported
from
Colnbrook with Poyle, England
@SkyHelpTeam why do my engineer visits keep getting cancelled without my knowledge having taken the day off work. The issue is still not resolved. Shocking service, what exactly am I paying for? #skyengineernotturningup telecoms company that you can’t actually communicate with
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IDRIS FERTOUT
(@IDRISFERTOUT) reported
from
Hammersmith, England
@SkyHelpTeam Sky broadband is down . I have been trying to go through your trouble shooting prompts. Which has told me my router setup is the issue, yet you’re fully aware there’s a problem at my local telephone exchange? Can you inform your customers there’s a problem?
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Cara
(@Haribocheeks) reported
from
Bracknell, England
So unimpressed with @SkyHelpTeam. I’ve been without signal for nearly a week, have to wait another week and a half fir an engineer to come out. Wish I had never gone with sky for my TV & broadband. Signal strength is also crap.
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Bethany Cole
(@coleb86) reported
from
Ealing, England
@SkyHelpTeam No, it’s an outside issue. So I’m (kinda) patiently waiting for it to be fixed… obviously I can’t work from home (or at all), whilst it’s down. Is there any way you can update me please? Had no update for 4 hours…
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IDRIS FERTOUT
(@IDRISFERTOUT) reported
from
Hammersmith, England
@SkyHelpTeam I have been trying to go through your trouble shooting prompts. Why am I being told it’s my setup when your fully aware there’s a problem at my local telephone exchange. You can inform your customers there’s a problem?
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Cara
(@Haribocheeks) reported
from
Bracknell, England
@SkyHelpTeam I will be phoning in the morning because I shouldn’t be paying for a service I can’t use for my TV. And my personal hotspot on my phone has better speed than my broadband.
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Terry !
(@terryjc) reported
from
Southall, England
@SkyHelpTeam I’ve never cancelled my account as far as I’m aware . Only upgraded over the years . I’ve been a member since before digital .
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Ian Gallosi
(@IAGallosi) reported
from
Ealing, England
@virginmedia broadband down again. Every month there’s at least one problem. Contract can’t end soon enough. So glad to be going back to @SkyUK . If you’re thinking of going with Virgin Media, stay well away! #useless #workingfromhomefail
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F O S T E R
(@alicefoster) reported
from
London, England
@SkyHelpTeam wifi and tv went down today in SE9. Have had to go to my parents to work because nothing worked even after rebooting several times. Is there an issue in the area?
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Lucy Hudson
(@LucyHud82037023) reported
@SkyHelpTeam yet again my sky q mini box has gone off and I am having to reset and miss tv! £70 for half the service #angry #unhappy #help
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Bruno Korbar
(@bjuncek) reported
Just came of the call with @skyuk @SkyHelpTeam customer service agent and I have to say, I've never been so disappointed in a customer service since Comcast in the US. Maybe if they see it here they will be able to actually help... (1/n)
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Ben
(@owlsfan83) reported
from
Chapletown, England
@SkyHelpTeam No you haven't you've fobbed me off to a link that doesn't help.
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Dave Church
(@CaveDhurch) reported
@SkyHelpTeam I pay for super fast broadband but only getting 20mbps and have been for the last 2 days! Tested connection on the app and says no issues 🥲
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Lizzie Chapman
(@LizzieChapman91) reported
@SkyHelpTeam Trying to navigate the help section is a nightmare in itself. I’m repeatedly taken back to the test my connection page!
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Matt
(@matthewCallwood) reported
@SkyHelpTeam I was told an issue with an old line. I have been a Sky customer for the past 18 months with Broadband and TV. I still have the same broadband box.
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Ben
(@owlsfan83) reported
from
Chapletown, England
@SkyHelpTeam You don't offer any picture quality help for low bit rates. Nothing on that link will make your company increase bitrates, yet your company will quite gladly increase prices each and every year. Comcast have a reputation for awful quality in the USA and it's creeping in here too
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Heol Senni, Bettws, Newport 🏴🇬🇧
(@HeolSenni) reported
@SkySports I like Harry Kane, but him winning this award shows you how crap this season has been.
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Daniel Philpott
(@DSPhilpott) reported
@SkyHelpTeam @GeorgeBrooks_ Id love to cancel mine please could you point me in the right direction as it seems impossible
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Andrew Dalgleish
(@adalgleish) reported
@SkyHelpTeam Your teams or an upstream provider team? I’m not happy with the resolution time here, what’s your SLA? Can you send me the direct phone number for your complaints team please?