Sky Outage Report in Staines, Surrey, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Staines, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Staines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 14: Problems at Sky
Sky is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (51%)
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TV (27%)
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Wi-fi (11%)
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Total Blackout (6%)
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Phone (3%)
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E-mail (2%)
Live Outage Map Near Staines, Surrey, England
The most recent Sky outage reports came from the following cities: London, Slough, Hounslow, Maidenhead, Southall, Hammersmith, Weybridge, Egham, Uxbridge, Farnborough, Wembley, Camberley, Hampton, Brentford and Epsom.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Staines, England
Latest outage, problems and issue reports in Staines and nearby locations:
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Victoria Seaman
(@VixSeaman) reported
from
Richmond, England
@SkyHelpTeam Ok thanks we were told he was coming today and he would call and neither happened. So mixed messages from several different call centre agents. Not to worry I'm sure we'll come to a resolution tomorrow and that resolution will be us switching to a more competent provider.
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Paul Brown
(@Browniethered) reported
from
Hounslow, England
@SkyHelpTeam Why do I have to call to cancel Sky Movies! And there’s a 20 minute waiting time absolute Joke!!!
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Anthony Hesse
(@PropPersonnel) reported
from
Egham, England
@westers123 Joking apart, they really need to sort the streaming issues out if they want it to catch on. If these games were available on @SkySports as well, I'd be watching Sky. No comparison - IMHO.
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Bells and Whistles Sport
(@BellsSport) reported
from
Brentford, England
Poor ref how no points been taken off is beyond me #RiakporheMassey #boxing #Nxtgen #Yorkhall #skysports #bellsandwhistlessport 🥊
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Terri
(@Rex_Comms) reported
from
London, England
@SkyHelpTeam @anniekday1 And this doesn’t work because I tried it myself before finding out there’s a nationwide problem!
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Sarah Ward
(@tiggsie) reported
from
Kingston upon Thames, England
@JackieSmith_nmc @virginmedia @SkySports The whole hospital was down too it’s been manic!
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Lorraine King
(@lorrainemking) reported
from
Brentford, England
@NW6Rd You've just reminded me my contract is up with my absolutely appalling @SkyUK broadband. It's so slow it's like AOL dial-up
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Gareth Thompson
(@gareth78t) reported
from
Hillingdon, England
@NovemberHoney1 @Apple @SamsungMobile @EE @SkyUK @VodafoneGroup I try not to be in fairness depends how much time I’ve got on my hands lol and I have more than one phone so work phone tends to get used during the day mostly but if I’m somewhere with low signal battery dies well quick.
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Victoria Seaman
(@VixSeaman) reported
from
Hounslow, England
Dear @SkyHelpTeam I called on Saturday to advise I'm moving house on the 23rd. I got home yesterday to find my broadband prematurely disconnected by you! And as I made the mistake of my phone network being @EE I have no data either! Egregious mistake by you guys
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Terri
(@Rex_Comms) reported
from
London, England
Oh dear. most of Sky’s broadband customers (including me) have had no service for the past three hours yet they’re posting ‘happy monday’ @SkyHelpTeam #SkyFail
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Mani Gill
(@Manners69) reported
from
Datchet, England
Absolutely ridiculous service from @SkyUK @SkyHelpTeam - installed on the 9th November but nothing working till the 19th November!!! Paying for 100s of channels but receiving only 5 in that time!!
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Cliff Mahoney
(@cliffscab) reported
from
Hillingdon, England
@SkyUK I hav now been on hold to speak to someone for over an hour come on Sky sort out your customer service!
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BIG zakmp4
(@zakmp4) reported
from
Hammersmith, England
holy **** I can’t wait till I switch from @SkyUK to an actual decent provider absolutely dog shit
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Katie Eves
(@cornflakekatie) reported
from
Epsom and Ewell District, England
@SkyHelpTeam @butterfield_sam @SkyHelpTeam surely you know a cables been cut and your workmen are trying to fix it...........
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Robert Turpie
(@bobturpie) reported
from
Camberley, England
@SkyFootball @SkySports @SkyBetChamp @pnefc @WBA Oh dear. The WBA player definitely dived. Never a penalty.
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Darren Reid
(@marvelreid83) reported
from
London, England
Great start to my @SkyUK contract. Engineer hasn’t turned up and now have a hour wait on the phone to find out why! Left Virgin because I thought they were bad 🙄
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Neil Edwards CQ
(@nlpedwards) reported
from
Richmond, England
@virginmedia so, having been on hold for 25 minutes, then cut off, called back on hold for a further 15 minutes... cut off again. Your customer service is atrocious... I can hear @SkyHelpTeam beckoning... they were crap, but they were never this shit.
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Victoria Seaman
(@VixSeaman) reported
from
Hounslow, England
@SkyHelpTeam I'm very irritated by your terrible service. Not only did you terminate my broadband service a week early, we've waited 2wks for an engineer, only for him to arrive, say he's not comfortable drilling holes, insult my husband & then leave! Completely unacceptable!
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BIG zakmp4
(@zakmp4) reported
from
Hammersmith, England
I can’t even fathom into words my hatred for your internet service @SkyUK
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George⚽️
(@gww1996) reported
from
Hounslow, England
@SkyUK Sort out your crappy internet .. been down for 24 hours ! Stupid .. pay for a service to not even get it
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Milo Katar MBE
(@KyleKatran) reported
@SkyHelpTeam Yea thanks, I've done all that. I've just spoken to support on the phone.
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dan rogers
(@danrogers88) reported
@SkyHelpTeam It’s not a line issue it’s been tested this month no issues it’s the speed of your broadband you give it’s dreadful I have faster broadband on the way with tv for the same price you charge me for just broadband #nobrainer
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Kate Lucas
(@KateeLucas) reported
@SkyHelpTeam is north London wifi down again?! What’s happening!
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Ayden Liddell
(@AydenLiddell) reported
@SkyHelpTeam @mgslucas Excuse me? Yes you should report this as a 'fault on this thread' as 'mgslucas' has asked you to many people who had the fault yesterday now have it again this morning. Working from home is impossible ATM so I suggest you try to treat your customers better before you lose them!
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Ayden Liddell
(@AydenLiddell) reported
@SkyHelpTeam The outage is back! You obviously did not fix it probably this time! Thanks for our April price rise just to have a broken connection this is the third time in two weeks and I will be looking elsewhere now!
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dan rogers
(@danrogers88) reported
@SkyHelpTeam It’s not a line issue apparently but I pay £30 for just broadband which is unbelievable for such a poor connection I will be leaving sky as I get faster broadband and tv for the same price elsewhere I have had so many peoples with sky from day one enough is enough
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P. Gardner
(@GardnerTVFTW) reported
@SkyHelpTeam It hasn't. It was resolved and now the same issue is back. Loads of people have the same problem. It's just rubbish to claim it is resolved.
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Calum
(@clmw16) reported
@SkyHelpTeam @GardnerTVFTW It’s gone down again - two days running! What’s going on? We’re all working from home - you’ve got to sort this out.
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Kate Lucas
(@KateeLucas) reported
@SkyHelpTeam Hi, the area was down for 10 mins just now but seems to be working again- just as an FYI! It was also not just me as people in area also confirmed but all ok now! What caused the issue yesterday?
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Bryony
(@bwebby7) reported
@SkyHelpTeam please can someone help me cancel my contract £108 p/m is extortionate. Rang and it told me to do it online, online they say to ring!