Sky Outage Report in Surbiton, Greater London, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Surbiton, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Surbiton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 20: Problems at Sky
Sky is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (62%)
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TV (14%)
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Wi-fi (14%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map Near Surbiton, Greater London, England
The most recent Sky outage reports came from the following cities: Croydon, London, Hammersmith, Hackney, Brentford, Hounslow, City of London, Wandsworth, Southwark, Southall, Kensington, Uxbridge, Wembley, Hampstead and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| London |
Phone | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Surbiton, England
Latest outage, problems and issue reports in Surbiton and nearby locations:
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Shaheer
(@shafeez87) reported
from
City of London, England
@SkyHelpTeam Sure, I know that. Doesn’t change the point though that I’ve spent nearly a day and am nowhere close to getting my query resolved. The bureaucracy won’t dent my perseverance though to get a solution. @Ofcom @SkyUK
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Nickle Arse
(@Brunts1980) reported
from
Lambeth, England
Was just about to leave @SkyUK as the broadband was too slow. They upgraded me to superfast broadband which should have been done by today and they have now advised that it will be another week. Great way to treat your customers #angry #skybroadband
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(P)addy
(@Padster07) reported
from
Croydon, England
@A320_gamer @SkyHelpTeam Thanks for the info, but it's still showing "no known issues" for me until I go through the broadband health checker when it does acknowledge a "temporary service issue in your local area".
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Rajeev Datta
(@rajeevdatta) reported
from
Brentford, England
@JezzaH99 @bradyboyqpr @SkySports @skytv That’s not what Sky would want to do. They live & die by their subscriber figures.Seeing loads of folk cancel & run the risk of losing them to others wouldn’t be commercially smart.They’re best off acknowledging current situation & then making gesture to the current subscribers.
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Manesh Komal
(@komal_manesh) reported
from
Hillingdon, England
@SkyHelpTeam Your customer care team are the worse you guys are really good at misleading customers well done sky
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Dean
(@Dean84121152) reported
from
London, England
@SkySports @GeoffShreeves The deflection was so bad even if that player wasn’t there De Gea wouldn’t have got there . So I think the goal should stand .
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Shaheer
(@shafeez87) reported
from
City of London, England
@Ofcom Thanks @Ofcom. Judging by how @SkyHelpTeam has handled the problem so far, I’m sure I’ll be in touch. I’ve just been passed around teams and hardly anyone seems to care about finding a solution! @SkyUK
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Lee Brady
(@bradylady1986) reported
from
Merton, England
@SkyUK what rubbish. Attempting to cancel my subscription after years of poor TV signal and get the recorded message ‘we’re closed. Please call back between 8:30am and 8:00pm’... note that the time for this was at 7:50pm.
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Dave
(@rundaverun93) reported
from
Wandsworth, England
*******. @SkySports should be ashamed showing Porn before the 9pm watershed.
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Shaheer
(@shafeez87) reported
from
City of London, England
@SkyHelpTeam Yes, I did at 11:55am. The service, however, is SO slow that I’ve only just managed to get through security and speak to a person. @SkyUK customer service never disappoints! 😉 @Ofcom
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tony pickering (Roy)
(@tonysacting) reported
from
Camberwell, England
@virginmedia Interesting when you get disconnected the moment you tell the agent the deal to stay with you as a loyal customer is way higher then new customers and £20 a month more than @SkyUK Especially when your charging me per minute to call you as you never fixed my landline
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Vialli's Chelsea FC
(@VialliChelseaFC) reported
from
City of London, England
@SkyHelpTeam The screen has has a message since yesterday “your box is initialising, please return back in the future” - now saying they HD box is not getting a satellite signal - I need someone to call him to sort this out
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Ryan Heatly
(@RyanHeatly) reported
from
City of London, England
@lee4ord @btsport @SkySports Not a bad shout
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Vialli's Chelsea FC
(@VialliChelseaFC) reported
from
City of London, England
@vuym524 @skytv @SkyHelpTeam I have been advised not to go round so I can’t sort his box out - plus he has difficulty selection multiple options on customer service calls. Being isolated, he needs to stay occupied
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Vialli's Chelsea FC
(@VialliChelseaFC) reported
from
City of London, England
@benjamincfc_ @skytv @SkyHelpTeam His box has been getting a configuration message since yesterday - tried to reboot while I was on the phone. Tried taking the card out, none of it works.....box is still showing no picture but no message of no satellite signal
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James Gemmell
(@JamesGemmell_TV) reported
from
Wandsworth, England
If you’re stuck inside 🌧 and missing your rugby fix this afternoon, head to @skysports Action for #STOvBLU. Entertaining game under a Newlands sun so bright it actually hurts your eyes.
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Emma_L
(@Emma_L12) reported
from
Kingston upon Thames, England
@SkyUK I’m a bit disappointed, I was waiting for a call back the other day and it never happened. Arranged an engineer as a last resort when I really want to leave completely, but got taught into it. Was promised they would look into a better date/shorter time, didn’t hear back.
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David Collins
(@MrDavidJCollins) reported
from
Camberwell, England
@SkyUK Stopping customers from cancelling sport’s subscription by not allowing u 2 cancel online and having to wait over an hour to speak to a member of staff, so u give up..disgusting
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Dave
(@rundaverun93) reported
from
Wandsworth, England
@GeorgeMFC18 @SkySports What a ****. Understand NOLU but cheeky shit like that...
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john parslow
(@hornetboy84) reported
from
Brentford, England
@RobGooders @jffcpfc @SkySports I’ve seen it from all Angles . No heads actually clashed - he leant in and pushed his chest at him. Zaha pushes him in the face so that should a red ... but I agree just let it go as caps was stupid and was baiting him. Meanwhile - elbow in face on Kabasele ....
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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The North Bank: Arsenal Podcast
(@NorthBankPod) reported
Chelsea spent all that money but started with Sanchez in goal. No plan, just throw crap at a wall and see what sticks. #MNUCHE #SkySports #PremierLeague
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JL
(@17LUFC) reported
@SkyHelpTeam @SkyUK @SkyTV why is it that my wife (customer for 16 years) has been quoted £113 per month for her renewal, whereas for me the same package is £75? Where is the reward for loyalty?
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Paul Cøleman
(@Coleman86) reported
@SkySports it looks like they have a really **** aged boy band hosting the football tonight! #unitedchelsea
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KAY_EBI🐐⚖️ ( MOB )
(@GOATEDKAYKENNY) reported
@thefemianthony 💯% Better not to criticise, because these bums we all watched their mediocre careers come to Skysports and other brown envelope British media to talk **** because they're enabled by said bias media. Would be better to see more of our legends act with class like Wright.
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joy ⁴
(@onlyfourlando) reported
@12MALUK4S Yeah I’m figuring that out, apparently skysports said so but they are full of ****. I assumed not too
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Mark Baldwin
(@3balders69) reported
@SkySports Redknapp just referred to Amorim didn't change in the Grimsby game....talk about Agendas #mufc scored 2 in 2nd half & could/should've won..... TERRIBLE pundit ....in his sketchers!!
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sarah ward
(@sarahward46) reported
@SkyHelpTeam do you have a number for customer services that I can call from abroad ? Preferably a WhatsApp
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julesweyman
(@DoucheAlmighty) reported
@SkyHelpTeam i think we have a problem with our phoneline phone doesn't ring has no dial tone even bought a new handset and still nothing
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Hazel Grove Snooker Club
(@HGSNOOKERCLUB) reported
@SkyHelpTeam our Sky business TV stopped working this morning before the Liverpool Derby. After failed tech support over the phone, the fastest you can send an engineer out is over TWO WEEKS. That is utterly unacceptable. A critical failure of service should be fixed ASAP.
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Ian 🔴⚪
(@IanWrestling) reported
Hi @SkyHelpTeam we had a fibre install scheduled for Thursday but partially completed - we'd been told that we'd get an update later in the afternoon but we've heard nothing back from either yourselves or Openreach; nor has my online account got any updates. Can you help?