Sky Outage Report in Surbiton, Greater London, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Surbiton, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Surbiton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 15: Problems at Sky
Sky is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (49%)
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TV (29%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (3%)
Live Outage Map Near Surbiton, Greater London, England
The most recent Sky outage reports came from the following cities: London, Hackney, City of Westminster, Southwark, Croydon, Hounslow, Wandsworth, Islington, Greater London, City of London, Hammersmith, Northolt, Paddington, Wembley and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
TV | |
| London |
Internet | |
| City of Westminster |
Internet | |
| Hackney |
TV | |
| London |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Surbiton, England
Latest outage, problems and issue reports in Surbiton and nearby locations:
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Hammersmith, England
@SkyHelpTeam You clearly haven’t read my tweets very carefully. I don’t want to “get in touch with the right team” or “explore my options”. I want to give you my two weeks’ notice of cancellation of my broadband service. That’s all; it’s simple.
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Ellie ..†
(@elxliee) reported
from
Kingston upon Thames, England
@SkyHelpTeam hi my broadband is down at Kt12sa, is there any issues as I’m working from home and cant get back online
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Shane Gillespie
(@ShaneGillespie) reported
from
London, England
I don’t like this @SkyUK Don’t want to help people who have been Furlough and told me they can’t get a manager to call me. @BorisJohnson the government needs to help here before we all get in to debt because of it. @SkyHelpTeam @SkyNews @BBCNews
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John Cahillane
(@johncahillane85) reported
from
Iver Heath, England
@skytv @SkyHelpTeam absolutely atrocious that you are not sending engineers into property's of keyworkers/people with underlying health issues while all this is one going 2 people in my household come under that category one sky q minibox down... Tweet 1 of 2
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Ayo Alabi
(@ayoalabi99) reported
from
Islington, England
@sonnydniro @SkySports Silly really. Liverpool shd b champs we know but all they care abt is crowing them & not losing money. 27k lives & rising don’t matter. There has to be cut off point to restart n end the season, if not cancel d damn thing. Give them d title if u have to n sack off d season
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Sam Sparrow 🇪🇺
(@SamRSparrow) reported
from
Hillingdon, England
@SkyHelpTeam hi our Sky Q keeps freezing and saying we have no satellite signal, but our status is all fine as is our network connection. We have been through the troubleshooting online which hasn’t fixed it and you’ve removed your phone number to call. Please help.
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Shane Gillespie
(@ShaneGillespie) reported
from
London, England
@charlotte19831 @SkyUK @BorisJohnson @SkyHelpTeam @SkyNews @BBCNews They are bloody useless, wont get a manager to call us and won’t do anything to help.
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
I hate @SkyUK so I call the phone help and the answer to my sky Q not connecting is to send a Ethernet cable which will take 5 working day’s... **** off I pay £120 a month and now I can’t use my sky mini boxes or get any on demand stuff @SkyHelpTeam you are ***************
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
@SkyHelpTeam When I go to the link and do all what it says and it asks if it works, which it doesn’t , it just takes me to a blank page so there is no further help
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Jill Pay
(@belugajill) reported
from
Camden Town, England
@SkyHelpTeam No I've tried that and it doesn't work. I want to speak to a real person, as is my right as a long term paying customer.
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
@SkyHelpTeam No at the end of the steps I get a blank page that’s the problem 😤
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John Cahillane
(@johncahillane85) reported
from
Iver Heath, England
@skytv @SkyHelpTeam Absolutel atrocious that you are not sending engineers into property's of people classed as keyworkers or those with underlying health issues while all this is on going I am one minibox down just had an argument with a customer service rep on the phone
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cheffiana
(@zoegracee03) reported
from
Camberwell, England
@SkyUK its 9.06 why is the wifi not working....
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Ashley James
(@ashleyljames) reported
from
Wandsworth, England
@citythameslink1 @SkyUK I want to cancel my movies subscription but I won't let me do it online. Says I need to call!
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
Why is it so difficult to get help from @SkyHelpTeam .. my sky Q won’t connect to my Sky hub box
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Charlene
(@Peachey_79) reported
from
Wandsworth, England
@JayHayon66 @SkyHelpTeam It’s ridiculous I pay over £100 a month and when there’s issues I’m not allowed to call cause I’m not a key worker but I still have to work from home . And my job is actually supporting the NHS 😤
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Andrew Carrier 🍸
(@AndrewCarrier) reported
from
Hammersmith, England
@SkyHelpTeam Anyway, that’s the last I’ll say about it. I’ve cancelled my Direct Debit so the ball’s in your court. Suggest you send me a bill for whatever I might owe you; I’ll pay it then we can call it a day. I’ll never use any of your services again.
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Your Favourite Libra
(@ToniiiiMooree) reported
from
Hackney, England
Has anyone face a bill increase & poor customer service from @SkyHelpTeam during this period. I’m aware I’m owed more than £300 pounds due to the poor broadband service since 2018/19
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Keiran Betteley
(@kbetteley) reported
from
London, England
@Elpifco3 @coleddievickers @bluesam33 @SkySports Surely makes more sense for us to accept that no one could have foreseen this and just cancel the season out of respect for the thousands who died. Terrible shame for the red lot from across the park but you win some, you lose some... couldn’t happen to s nicer bunch...
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Your Favourite Libra
(@ToniiiiMooree) reported
from
Hackney, England
Has anyone else have @skytv @SkyHelpTeam not accept the convid-19 has affected your income and they spoken to a manger who said (with smelly ***** and **** attitude) “that the price increase email was sent out on the 11tb of March 2020. So I can’t help you” disgusting company.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Paul
(@8gzd8k76nM) reported
@JaidevRamya @SkyHelpTeam It’s domestic broadband so gives you no right to WFH so that comment is irrelevant. Because they don’t receive that estimate from Openreach and if thats a problem you should be asking OR why they don’t give that info out. To answer your question about what it could be, I think
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ArchaeoFLO
(@AndyAgate) reported
@DavidPetts1 @SkyHelpTeam If everyone else has a problem, then it'll be a problem. Sky aren't known due their customer care, I'm afraid.
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Paul
(@8gzd8k76nM) reported
@Susie_gumar @SkyUK @SkyHelpTeam Oh boohoo, being disabled makes you no more important than anyone else you self important moron. Run the test online or MySky app and it’ll tell you the issue
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Dani
(@dmolly85) reported
from
West Felton, England
@SkyHelpTeam When I ran it earlier it says no issues. I don’t have a screen shot or my iPad log on again. Surly you can check using a postcode for issues. I have poor 4g where I am and no internet
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Alun Davies
(@AlunDav72702539) reported
@SkyHelpTeam Done this, my internet keeps dropping out. It’s fast then slow. Goes down to less than a MB a second then it’s 30mbs. Back and forth
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Chris Kettle
(@chriskettle3) reported
@SkyHelpTeam Err try either making the calls to fulfill your obligations or don't make promises you can't keep, simple customer service. Being as Lewis is and I quote 'overseeing this to it's conclusion' then I'm guessing you may need to make contact with him? He really isn't managing much!
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Will the @Scruffystudhand on holiday
(@Helmsleygardens) reported
@SkyHelpTeam I've been trying to look at the Christmas offers on the app, but every time I've clicked to see any deals I get the same page. (It's frustrating as I'm keen to upgrade some features however I can't just sit down and read any information)
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Paul
(@8gzd8k76nM) reported
@JaidevRamya @SkyHelpTeam A better question is what couldn’t it be. The most likely to cause a lengthy delay are things like cable theft or damage to an exchange, cabinet or pole. Its also near Christmas (annual leave) and there is a lot of sickness going round. Just wait patiently like everyone else
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David Petts
(@DavidPetts1) reported
@AndyAgate @SkyHelpTeam all my neighbours with multiple different service providers have all been told its an error at the exchange - @SkyHelpTeam insists there isn't one. Just not sure who to believe!
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Chris Kettle
(@chriskettle3) reported
@SkyHelpTeam Ha ha, laughable when I already have a complaint open! Less than 2 weeks before I can actually pass this to the ombudsman as well. I have repeatedly called to be told they cannot transfer me. So please do carry on making yourselves look foolish!