Sky Outage Report in Surbiton, Greater London, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Surbiton, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Surbiton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Sky
Sky is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (62%)
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TV (14%)
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Wi-fi (14%)
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Total Blackout (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Surbiton, Greater London, England
The most recent Sky outage reports came from the following cities: Southall, Hammersmith, Croydon, Hackney, Southwark, London, Hounslow, Purley, Wembley, Islington, Brentford, Reigate, City of London, City of Westminster and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 Southall |
Internet | |
| Hammersmith |
||
| Croydon |
Internet | |
| Hackney |
Total Blackout | |
| Southwark |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Surbiton, England
Latest outage, problems and issue reports in Surbiton and nearby locations:
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Inga Davis-Rutter
(@IngaDR) reported
from
London, England
Just moving into a gorgeous cottage on the edge of London. Phoned up @SkyUK to move over broadband/sky TV ASAP as there's barely any 4g signal. The earliest they can do is 23rd December! Got NO idea how I'm going to work till then! 😖
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Henye 💙
(@HenyeFranks) reported
from
Ealing, England
@SkyHelpTeam hi - suddenly when watching tv today the sky q disconnected from our sky wifi and now won’t reconnect. I’ve unplugged and refreshed - but still won’t reconnect to watch Netflix etc. pls help?
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Insatiable-Eray2019
(@ErayM2014) reported
from
Islington, England
@SkyHelpTeam hi. I'm having issues accessing my router using the usual method. I have the SR203 and it says my password will be sent unencrypted. Already spoken to an agent and his solution doesn't work! Please help.
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Verity Powell
(@PowellVerity) reported
from
Spelthorne District, England
@SkyHelpTeam had powercut over night and now no signal?
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Insatiable-Eray2019
(@ErayM2014) reported
from
Islington, England
@SkyUK hi, I'm trying to reach your customer service number but its saying I've dialled the incorrect number? But I used the same number the other day?
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Bethany Cole
(@coleb86) reported
from
Ealing, England
@SkyHelpTeam I just can’t access wifi. I’m having to use my mobile data to work. It’s ridiculous. I need you to help in some way.
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Dave
(@Dave_mfc87) reported
from
Camberwell, England
Third world problems, having to hotspot tablet from phone to watch #FuryChisora3 as #skywifi is down and no explanation as of yet why @SkyHelpTeam
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KYLE™ッ
(@itsKapoow) reported
from
City of London, England
@SkyHelpTeam hello, My internet was down for 14 hours last yesterday, it’s been back online for 4 hours and now it’s gone offline again. Any advice on what’s going on
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Bethany Cole
(@coleb86) reported
from
Ealing, England
@SkyHelpTeam hi guys, internet in Popes Lane, Ealing has been down since Friday. Having to go without is rather frustrating. I’ve gone through all trouble fixing but no joy. Can you help please??
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Frankie McCamley
(@Frankie_Mack) reported
from
Camden Town, England
@SkyHelpTeam Hi we have been without internet for nearly one month. Your customer services team keep fobbing us off with call backs that never happen. Utterly appalling service.
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Sebastian More
(@streekyBBBgetem) reported
from
Hillingdon, England
@SkyHelpTeam lightening caused a power outage, now the power is back we cant connect to the internet. The green light is off. Is it a problem in the area?
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Shameema Yousuf
(@Empower2Perform) reported
from
Wandsworth, England
@SkyHelpTeam not very helpful when a customer support individual says “i’ll call you right back” but never does. One of the reasons I’ve left but I do need to get your equipment back so please get someone to contact me please. Even that returns process Sky couldn’t manage. Thanks
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Jessica
(@jessica281815) reported
from
Wandsworth, England
@SkyHelpTeam Why is my internet down?
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Mark Thorley 🏴 🇾🇪
(@MarkyT_MUFC) reported
from
Hillingdon, England
@KingRed1989 @SkyHelpTeam @zeninternet Always happens at the worst moments
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N 💙🏳️🌈
(@Nicole_UB3) reported
from
Hillingdon, England
@SkyHelpTeam since I upgraded to fibre my internet is worse in the evenings and weekends. It's caused a massive argument in my family. Can we downgrade it back to when it was working? It's so slow I can't even run a speedtest. Of course the sky app says it's working (it's not).
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OMZ BK
(@OmzBk) reported
from
Hammersmith, England
Between @ESPNFC & @SkySports pundits . I've heard Martinez is too short but has a great jump but can't jump. His distribution is poor but his left foot is sweet when he distributes . Miss times tackles but he only tackles well . Wtf give the guy some respect
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Inga Davis-Rutter
(@IngaDR) reported
from
London, England
Just moving into a gorgeous cottage on the edge of London. Phoned up @SkyUK to move over broadband/sky TV ASAP as there's barely any 4g signal. The earliest they can do is 23rd December! Got NO idea how I'm going to work till then! @SkyHelpTeam
-
Frankie McCamley
(@Frankie_Mack) reported
from
Camden Town, England
@SkyUK Hi we have been without internet for nearly one month. Your customer services team keep fobbing us off with call backs that never happen. Utterly appalling service.
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♥Fabianski❤️Kubacki❤️Polska❤️🇵🇱
(@Anita_Fruitloop) reported
from
Dorking, England
@SkyHelpTeam my netflix service keeps breaking up, every time I watch something it then comes up with the error that it can't connect.....
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Mark Thorley 🏴 🇾🇪
(@MarkyT_MUFC) reported
from
Hillingdon, England
@KingRed1989 @SkyHelpTeam Go with @zeninternet and have no more problems mate
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Olumide Fagbeja
(@OFagbeja) reported
@SkySports Wales ‘big’ players never showed up. Bales and Ramsey were very poor. Mistimed passes, lack of positional discipline, poor energy. I guess the 64y wait was always doomed. Players picked based on past glory rather than form.
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Paul Burgess
(@pburgess2208) reported
@SkyHelpTeam Also, even when there was a problem, the Sky tests from the app or website were saying that everything was working ok, when it was clearly wasn’t
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Keeley Bowtell
(@keeleybowtell) reported
@SkyHelpTeam any chance I can get help on my home broadband that keeps dropping? All diagnostics tell me it's working fine but it is not and I'm getting nowhere with your virtual assistant!
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Lauren Wall
(@loz1006) reported
@SkyHelpTeam Why should I? I’ve spent in excess of 8 hours of my time calling your team waiting to get through and I get no answers, and no chance to escalate this diabolical situation! Just platitudes and apologies. I work in customer relations and this is just beyond disgusting now!
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♤
(@Made_186) reported
@SkySports Iran fully deserved win, wales are just ****..
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Sheida
(@Sheida55737077) reported
@SkySports Iranians do not support this team. They turned their back to us. Nation protests are going on in Iran. More than 400 people got killed and 15000 got arrested. Our football legends like Ali Daei refused Fifa invitation and standed with us but these bastards turned their back.
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Tracey Carter
(@traceylouise07) reported
@SkyHelpTeam Is this a standard reply? As I have already stated this is not an isolated incident. It is impacting large areas as per the tweet from Sky. All we are asking is for Sky to update their customers. I have spoken to Sky numerous times over the last few days but they don’t know.
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Keithyboy
(@Keithyboy8) reported
@SkyHelpTeam Ross. Do you think at least 4 days to get my phone line and broadband working is acceptable. As a new customer I think this is not acceptable. What do you think?
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Photographer_0_
(@Photographer_0_) reported
@SkyHelpTeam Hello, I did a line test yesterday and an issue was found but I was then on hold for 45 mins when the call was cut (at 9pm). I don’t know what the line results were.
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Jo Stanhope 💙
(@Casstia) reported
Customer of almost 23 years and to be treated as I have today is absolutely disgusting @SkyUK Suggest you sort your customer service out before everyone thinks better of it and leaves!