Sky Outage Report in Surbiton, Greater London, England

Problems in the last 24 hours in Surbiton, England

The chart below shows the number of Sky reports we have received in the last 24 hours from users in Surbiton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

• Internet (46%)
• TV (31%)
• Wi-fi (13%)
• Total Blackout (5%)
• Phone (3%)
• E-mail (2%)

Live Outage Map Near Surbiton, England

The most recent Sky outage reports came from the following cities: City of Westminster, Hammersmith, London, City of London, Purley, Wembley, Northolt, Caterham, Uxbridge, Southwark, Brentford, Wandsworth, Hackney, Hounslow, and Croydon.

City	Problem Type	Report Time
City of Westminster	Internet	1 hour ago
Hammersmith	Internet	6 hours ago
Hammersmith	Wi-fi	7 hours ago
London	Internet	11 hours ago
City of London	Total Blackout	16 hours ago
Purley	Internet	17 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Sky Issues Reports Near Surbiton, England

Latest outage, problems and issue reports in Surbiton and nearby locations:

• 
  maburte003 (@maburte003) reported 2 minutes ago from Croydon, England

  @SkyHelpTeam sky I’m trying to get through to some one who can deal with an issue with my box. Can you help ?

• 
  Mehul (@MSKhanderia) reported 5 minutes ago from City of London, England

  @SkyUK if you’re having issues providing VPN can you at least put it on your calls that you’re aware, or set expectations - many can’t gain access to work this is pathetic. #skyvpn #skywifi #skybroadband time to switch I think.. @SkyHelpTeam

• 
  Faye (@flchambers_) reported 7 minutes ago from Wandsworth, England

  @SkyHelpTeam We’ve had no internet since 10:30am (Wandsworth). Can you tell us what the issue is and when it’s likely to be back pls? 🙏🏼

• 
  Imogen Powell-Shaw (@imogenpowell) reported 7 minutes ago from Wandsworth, England

  @OpenreachHelp Thanks for coming back to me. Yes, it’s a ‘mare. I spoke to provider this morn and they didn’t mention escalation. @SkyUK can you help please?

• 
  Hayden📸 (@hpsescapades) reported 17 minutes ago from Wandsworth, England

  Anyone else around #Northcote road having @SkyUK #broadband issues?

• 
  Stuart Margetts (@vanderstu1) reported 19 minutes ago from Addlestone, England

  @SkyHelpTeam hi, is there a reason why my broadband has been down all day? I Live in addlestone Surrey? Please could u help?

• 
  𝐀𝐅𝐂 𝐋𝐔𝐊𝐄 (@gooner1980luke) reported 21 minutes ago from Spelthorne District, England

  @SkyKaveh @skysports_sheth you two talk more bullshit than anyone!!! How you get the airtime on @SkySports I’ll never know. Make it up as you go along.

• 
  Hayden📸 (@hpsescapades) reported 23 minutes ago from Wandsworth, England

  Hi, @SkyHelpTeam I am having #broadband issues. The connection keeps dropping. Are there any known issues in SW11 1NG area? If not, there is one!

• 
  Ssb316 (@ssb316) reported 24 minutes ago from London, England

  @SkyHelpTeam Please help with an issue for my Uncle. He’s reliant on Video Calls to Doctors after Chemo due to Covid. He has been informed to wait till next week. SkyQ box showing Orange light, Cables replaced, device restarted. I’ll follow up with a call tomorrow morning.

• 
  Eduardo Varpola (@EduardoVarpola) reported 27 minutes ago from London, England

  Hi guys! @SkyHelpTeam I’m having massive issues to make a connection with my server’s work, it say something about a “unsuccessful domain name resolution” please fix this ASAP, we need to work! Thanks 🙏!

• 
  Faye (@flchambers_) reported 34 minutes ago from Wandsworth, England

  @SkyHelpTeam Hi, tried all the steps. Was told there’s an outage in the area at midday. Didn’t know if you knew how long we’re expected to be out for?

• 
  Kate McKeand (@kmckeand) reported 39 minutes ago from Wandsworth, England

  @SkyUK I’ve had no broadband for 10 hours and can’t get any information about when the issue will be fixed?

• 
  Lochlann (@Lochlanndg) reported 39 minutes ago from London, England

  @SkySports really haven’t got the hang of the recap option like @btsport have - when I click on the red card incident I want to see what happened, not just the referee waving the card…

• 
  Heath (@treepassionista) reported 40 minutes ago from West Molesey, England

  Rubbish set up service from @skyuk. Promised smooth transition on Thursday -anything but! No WiFi - hopeless when working from home- Sky TV not working. No engineer available til next week.. not impressed.

• 
  Hayden📸 (@hpsescapades) reported 41 minutes ago from Wandsworth, England

  Anyone else around #Northcoteroad having @SkyUK @SkyHelpTeam #broadband issues?

• 
  Imogen Powell-Shaw (@imogenpowell) reported 45 minutes ago from Wandsworth, England

  @OpenreachHelp I believe @SkyUK are waiting for an update from you as we have no connection date, hence my direct tweet to find out what’s going on. Can you help?

• 
  It's Jonathan (@DontCallMeJon) reported 51 minutes ago from London, England

  @SkyHelpTeam No. He just said “until the problem is fixed we can’t install Sky Q”. 🙄

• 
  Lisa Jenkins (@lisaannejenkins) reported 54 minutes ago from Hackney, England

  @SkyHelpTeam Yesterday.....seems there are issues all over the place and no one seems to be able to do anything.....if neither the Engineers could fix it....must a problem with the entire system....

• 
  Lisa Jenkins (@lisaannejenkins) reported 55 minutes ago from Hackney, England

  So my Sky Internet has been down for 6 days @SkyUK Sky Engineer could not fix it. BT Open Reach Engineer could not fix it. An ongoing problem they said. So just ongoing is it going to be? How am I supposed to work with no Internet? #skyinternetdown

• 
  Lisa Jenkins (@lisaannejenkins) reported 58 minutes ago from Hackney, England

  @SkyHelpTeam Nope....Open Reach just told me 'an on going problem. We are working on it' Not great to be honest...

Sky Issues Reports

Latest outage, problems and issue reports in social media:

• 
  chloe (@chloe1702) reported 7 minutes ago

  @SkyHelpTeam i've tried that and have been told it would charge me for the call and it's over a 20 minute wait time, could you not arrange for someone to call me as it's your issue? as a new customer this is really poor.

• 
  Sarah Knapper (@the_knapster) reported 8 minutes ago

  @SkyHelpTeam Hi Sky Help team. I've been waiting twenty minutes on the live chat for a rep to respond. Do you know what the average wait time is at the moment please?

• 
  Peter Fazal (@interimworks) reported 9 minutes ago

  @SkyHelpTeam been on chat for 2 hours - adviser took 15 min break - can’t send me transcript - now has an it problem 🤬 went from trying to get better deal to full cancellation 🙈

• 
  chloe (@chloe1702) reported 10 minutes ago

  @SkyHelpTeam does that matter? Last night's Love Island but no catchup or on demand service will work and my internet is connected.

• 
  Anne Lomax (@Anne10max) reported 10 minutes ago

  @KateWritesBooks @skytv @SkyHelpTeam I was very seriously considering a move to Sky for broadband and tv. I have changed my mind. You charged a vulnerable gentleman for a service he never accessed SHAME ON YOU

• 
  Susan Richardson (@oosaboos) reported 11 minutes ago

  @SkyHelpTeam hi. I’ve been having serious issue with my broadband over the last two weeks. I’ve paid for super fast but each time I check my download speeds are rubbish and it almost impossible to run more than one device

• 
  Katrina Wilson 🐶🐯 (@katwilson04) reported 11 minutes ago

  Does anyone know where I can watch Law and Order SVU. I got to series 9 on @SkyUK, but its never come back on again and I'm not paying £20 to watch the series via amazon prime!

• 
  Aimee ♓️ (@earthtoaimee_) reported 13 minutes ago

  @SkyHelpTeam Just called thru, the man on the phone couldn't have cared less, we have booked an engineer but no appt for 13 days.. all we need is the switching adapter sent out so we can connect to the satellite problem solved. Not sure why we need the appt and waste all this time 🤔

• 
  chloe (@chloe1702) reported 19 minutes ago

  @SkyUK why is my package saying to upgrade to use catchup? As a new customer this is really shoddy, I have the full HD Sky Q package and the online help tool is awful.

• 
  chloe (@chloe1702) reported 21 minutes ago

  @SkyHelpTeam As i said i don't have that. The 'star treatment' in your emails is off the mark, this is a new user set up issue. Thanks for your help but it really isn't good customer service.