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Sky

Sky Outage Report in Purfleet, Borough of Thurrock, England

Why is my Sky service not working?

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Full Outage Map

Problems in the last 24 hours in Purfleet, England

The chart below shows the number of Sky reports we have received in the last 24 hours from users in Purfleet, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 2: Problems at Sky

Sky is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 46% Internet (46%)
  • 30% TV (30%)
  • 13% Wi-fi (13%)
  • 5% Total Blackout (5%)
  • 3% Phone (3%)
  • 2% E-mail (2%)

Live Outage Map Near Purfleet, England

The most recent Sky outage reports came from the following cities: Newham, Chigwell, Erith, Dartford, Gravesend, Ilford, Dagenham, Basildon, Romford, Waltham Forest, Coldblow, Bexleyheath, Orpington, Poplar, and Woodford Green.

CityProblem TypeReport Time
Newham E-mail 3 hours ago
Chigwell Wi-fi 5 hours ago
Erith Wi-fi 1 day ago
Newham Internet 1 day ago
Erith Wi-fi 3 days ago
Dartford Wi-fi 4 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports Near Purfleet, England

Latest outage, problems and issue reports in Purfleet and nearby locations:

  • billybest99
    Billy Best (@billybest99) reported from Bromley, England

    @SkyUK can you contact me about adding anytime talk to my package please. Every time I call you the automated service hangs up.

  • mrjimbecks
    James Beckley (@mrjimbecks) reported from Sutton at Hone, England

    Hello @SkyHelpTeam you don’t seem to be answering my tweets? My broadband is incredibly slow, the website is telling me to contact someone to resolve, when I call it just tries to send me to the website? Please can you help?!!

  • CuilRathain90
    Searlait (@CuilRathain90) reported from Poplar, England

    Anyone else have Sky internet? Our internet is down this morning (East London) and we’re struggling to get through to customer services. Are we the only ones? @SkyHelpTeam

  • GoonerKal
    Kal (@GoonerKal) reported from Eltham, England

    Ok, so I decided to pay the £14.95 @Arsenal @premierleague @SkySports your coverage has been awful. Where is the post-match discussion or analysis & interviews? Shameful that you demand a payment for a sub-standard product. No production value at all.

  • highamspkgunner
    highams park gunner (@highamspkgunner) reported from Walthamstow, England

    @SkyHelpTeam @Jaabui Why your app is ****** and not working on Xbox. Do you want thousands of PM's ??? why don't you just fix the issue which is affecting thousands

  • dannypaveley
    Daniel John Paveley (@dannypaveley) reported from Romford, England

    Coor the piss Lamela has boiled is hilarious after all the **** gone against us recently, also my condolences to @SkySports after the heavy defeats to Liverpool and Manchester United yesterday. You will get through this!!

  • marc_laz
    Marc the Luddite mm #UTAG Parasite! (@marc_laz) reported from Loughton, England

    @SkyUK worst phone service ever !!! Can’t get through I have been holding for over an hour !!!!

  • TellerMarie
    ⭐️Ashby⭐️ (@TellerMarie) reported from Bromley, England

    Waking up on Mondays is always horrible but even worse is when none of the sky boxes appear to be working in the house. I’ve tried switching them all off at the mains, reconnecting each mini box to the Main Q box & still nothing. I’m not in the mood for this @SkyUK @SkyHelpTeam!

  • askgeez
    Guy F (@askgeez) reported from Loughton, England

    Absolutely HATE @virginmedia with a passion. Made a complaint, they said I’d be refunded for kids inadvertently ordering SkySports. I wasn’t. Then they cut me off. Liars

  • mrjimbecks
    James Beckley (@mrjimbecks) reported from Sutton at Hone, England

    @sparkloaf26 @SkyHelpTeam Apparently means an issue from the outside into our hub.

  • EzioGooner
    Izo ⭐️⭐️⭐️⭐️ (@EzioGooner) reported from Poplar, England

    @SkyHelpTeam are you actually ever going to reply? There’s no way to get hold of you lot, you can’t keep ignoring customers who want to downgrade their package. Since April I’ve been trying to cancel part of my subscription and you just plain ignoring or hanging up on me.

  • Jeffwiverjay
    Jeff A (@Jeffwiverjay) reported from Ilford, England

    @paulgreenwood5 @SkySports Are you really that stupid?

  • cluedokells
    Nina Dannielle Kells (@cluedokells) reported from Crayford, England

    @SkyHelpTeam is there a problem with sky mobile as I can’t make any calls, neither can my sister

  • highamspkgunner
    highams park gunner (@highamspkgunner) reported from Walthamstow, England

    @SkyHelpTeam @Sam_Ette This should be your pinned tweet yet you don't even mention the problem on your Twitter page

  • Wildster180774
    Leyton Wylde (@Wildster180774) reported from Crayford, England

    @SkyHelpTeam help needed, I'm having constant AV sync issues with new sky uhd box. I've tried everything, box settings,TV settings, soundbar settings. Old box was fine. I'm experiencing frequent micro audio drop outs too, even when playing on TV speakers.

  • TellerMarie
    ⭐️Ashby⭐️ (@TellerMarie) reported from Bromley, England

    @SkyUK @SkyHelpTeam hi my sky Q box isn’t working. I’ve turned everything on and off again and still nothing works. Nothing on the sky Q box or the mini boxes. Please fix!

  • LewiBizzle
    ⚒️ (@LewiBizzle) reported from Poplar, England

    @SkySportsPL @SkySports Never intentional, poor decision.

  • pleives
    Phil Leivesley (@pleives) reported from Sutton at Hone, England

    Hi @SkyUK. My original offers have now ended and I’m paying about £40 per month more than I would be if I was a new customer. I’d like to resolve this but no phone number I can find works, and it doesn’t appear to be easily done online. Can I actually speak to someone?

  • gemwoodman
    Gem (@gemwoodman) reported from Sutton at Hone, England

    @SkyHelpTeam I waited in all day yesterday for an engineer to come and install my sky TV between 8-5pm and they did not bother to show up. And no one contacted us to notify us. Absolutely disgraceful service.

  • aslamalavi
    Aslam Alavi (@aslamalavi) reported from Walthamstow, England

    If any1 is paying @SkyUK or @btsportfootball £14.95 for pay per view @premierleague football matches then u're part of the problem! Both channels & every1 involved is bringing this plan in2 fruition should b embarrassed & ashamed of themselves! #EnoughIsEnough

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • 1AmInevitable
    Hobzy (@1AmInevitable) reported

    @SkySports She can do wtf she likes mate.

  • RajG89
    Raj (@RajG89) reported

    @SkyHelpTeam Hi, we're having issues with our landline. The telephone is working as we can receive calls, however we cannot call out. There is no dial tone when we try to call a number. When we receive a call, the caller cannot hear anything. Can you help?

  • templarsounds
    Templar (@templarsounds) reported

    @SkyHelpTeam @SkyUK 1 hour 17 mins on the phone trying to upgrade my service - on hold to the cancellation team for over 20 mins of that call and I just got cut off with the message that they close at 20.00…..awful service

  • Natbicker
    Nat (@Natbicker) reported

    @SkyHelpTeam wife is on the same network and dont have a landline 📞 email? online chat?

  • Michael93139770
    Michael Harkin (@Michael93139770) reported

    @SkyHelpTeam @safclyndz If agents honest and not commission hungry it would help. A complaint is opened and shut on same call.whats the point

  • Michael93139770
    Michael Harkin (@Michael93139770) reported

    @MWINGS82 @SkyHelpTeam Not in sky interest to do online cancel

  • Kingpete_weezy
    Kingweezy (@Kingpete_weezy) reported

    @SkySports Biased piece of ****

  • daz198703
    Darryl Cooper (@daz198703) reported

    @SkyHelpTeam This is not an account issue, it's a widespread issue, and if you're telling me you're unable to gain information regarding such you're clearly lying. You can access service status information I'm certain, transparency is good thing, try it. Thanks.

  • MissPam_xo
    Pamela (@MissPam_xo) reported

    @SkyHelpTeam how long until the issue with broadband is resolved this has been ongoing for sometime now and it’s causing issues when working from home! 🥴

  • 0TinkyWinky0
    Tinky (@0TinkyWinky0) reported

    @DeadlineDayLive @SkySports So why tf are u not deleting the original post it comment underneath it instead of quote retweeting. Stupid and disrespectful.