Sky Outage Report in Horndon on the Hill, Borough of Thurrock, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Horndon on the Hill, England
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Horndon on the Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 23: Problems at Sky
Sky is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (61%)
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Wi-fi (14%)
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TV (14%)
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Total Blackout (5%)
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E-mail (3%)
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Phone (3%)
Live Outage Map Near Horndon on the Hill, Borough of Thurrock, England
The most recent Sky outage reports came from the following cities: London, Dagenham, Gravesend, Upminster, Basildon, Romford, Brentwood, Dartford, South Benfleet, Billericay, Chatham, Stanford-le-Hope, Bexleyheath, South Ockendon and Rayleigh.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Phone | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Horndon on the Hill, England
Latest outage, problems and issue reports in Horndon on the Hill and nearby locations:
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Kelly 🐧🤘
(@purplepenguin81) reported
from
Romford, England
@ademwaterman @SkyUK Wtf? @SkyHelpTeam are terrible. Had a problem once (their fault) then tried to charge me an admin fee to fix it. When I complained they said the admin fees pay the staff their wages.
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Paul French
(@plfrench) reported
from
Brentwood, England
@SkyHelpTeam Sky internet down?
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Laura
(@laurajjcook) reported
from
Thundersley, England
@JellyNation1 @SkyHelpTeam Yes I have never had issue either until past two weeks. It is the not being believed when you call to say it isn’t working that is frustrating. I am not an internet expert but I know it not my Christmas tree causing speed to drop so dramatically!
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Vindictus Veridian
(@Vindictus13) reported
from
Sutton at Hone, England
@SkyHelpTeam #skybroadband Why is it every time I've called you to say my interest isn't working properly you've told me 'we've tun tests and it's working fine' when clearly there are issues??
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Gaishey
(@gaishey) reported
from
London, England
@iamtomskinner @SkyHelpTeam They can’t say at the moment as their internet is down and unable to get online to fix the problem
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Kelly 🐧🤘
(@purplepenguin81) reported
from
Romford, England
@SkyHelpTeam Its my sky Q keeps turning off and freezing. As per my bills, I'm sick of being charged an admin fee every time my contract ends and I have to reduce my bill. Y am I paying extra to cancel channels to afford it. Y am I paying extra for a discount u could give me anyway? #loyalty
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Laura
(@laurajjcook) reported
from
Thundersley, England
@SkyHelpTeam Frustrating to have phoned twice in past week to be told internet drop outs were result of poorly placed router (same place as it has always been)/Christmas tree placement (nowhere near router)/other devices interfering (see aforementioned). Clearly a Sky issue this week.
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Paul Monck
(@The_Monck) reported
from
Cuxton, England
@HayleyWhite36 @SkyHelpTeam Highly unlikely! £120 per month bill and I can only find out there is a service outage issue by logging onto Twitter via 4G! #PoorCustomerService
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dazz ii am
(@dazzgedd73) reported
from
Sutton at Hone, England
@SkyHelpTeam broadband down again!! #skybroadband
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Ed Shearer #BlackLivesMatter
(@SurvivorEdd) reported
from
Romford, England
@SkyHelpTeam I'm disabled and having issues with my Internet
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Kelly 🐧🤘
(@purplepenguin81) reported
from
Romford, England
@SkyHelpTeam Why is there an admin fee? Contract is finished by you! If you can give me that rate anyway why does it have to come under as a discount? Pay £10 upfront to save £5 a month Why? I can understand if adding channels/service or new installations. But I'm getting same thing or less!
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Joanna Murphy
(@jbdmurphy) reported
from
Brentwood, England
@SkyHelpTeam for weeks now our Broadband has been intermittent. Have been on help and completed tests. Still very poor. Yes, I know about number of devices too. It’s still not consistent. What is happening to your service?
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Vindictus Veridian
(@Vindictus13) reported
from
Sutton at Hone, England
@SkyHelpTeam We have built up excess data on our Sky Mobile Phones.. in these difficult times, is it possible to donate some of our excess data to schools, people in need etc to help support them??
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Armstrong
(@steve2682) reported
from
Bexleyheath, England
@SkyHelpTeam my internet is still intermittently not working right. I waited on hold for 45 min this week, when I finally got through I got cut off after 5 min and the lady never even called me back! Your customer service is very poor. 😡
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Kelly 🐧🤘
(@purplepenguin81) reported
from
Romford, England
@SkyHelpTeam Before lockdown u screwed me over and I had to cancel a package. During lockdown u "paused" my sports package then couldn't reinstate the deal so I had to cancel part of that. Now I'm expected to pay an admin fee to get what I already have at an extra £5 a month iso £10.
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Gaishey
(@gaishey) reported
from
London, England
@Rob_Harrison_82 @SkyHelpTeam They can’t say at the moment as their internet is down and unable to get online to fix the problem
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Sudhir Kapoor
(@sudhirkapoor82) reported
from
London, England
@SkyHelpTeam What’s the latest? Mines still not working
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Laura
(@laurajjcook) reported
from
Thundersley, England
@handzia @SkyHelpTeam Their website is now down too!
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Stanley Motown
(@stanleymotown) reported
from
London, England
@SkyHelpTeam No, streaming to my TV, phone has two bars WiFi signal, TV has no internet connection - 6ft away, check internet settings on TV tells me it’s connected then not then is then not
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CabbieOO7 🇬🇧
(@CabbieOO7) reported
from
London, England
@SkyHelpTeam Think the best option is to move to another provider as 12 months of Sky has been terrible
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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mrsaimssmith
(@aimssmithphotos) reported
@SkyUK utterly terrible service. Ordered new bb service for a new home in Oct! Cancelled twice, still waiting. Horrific trying to get in touch! #worstservice
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ɀꪖꫝ𝘳ꪖ
(@zhrkh4n) reported
@SkyHelpTeam Wifi has been down since last night. I’ve ran all the diagnostics available. Didn’t help that the call centre hung up on me three times this morning too which means I’m now missing out on meetings and lectures.
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Salisu Uba, FCIPS
(@alsauba) reported
from
Glasgow, Scotland
@SkyHelpTeam Can you help me with contact number to reach your customer service.
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Kris Hutchinson
(@HutchTweeting) reported
@QPRed76 @Elliott_Ziegler @SkySports I mean... I'd mock if well... my side weren't in the third worst form in the league currently. On current form, both West Ham and Everton look more likely to finish top 6 than Liverpool? Keep laughing though.
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Salisu Uba, FCIPS
(@alsauba) reported
from
Glasgow, Scotland
@SkyHelpTeam There’s no network to even do that
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Lynndy Rolfe ✂️💈
(@HairByLynndy) reported
@SkyHelpTeam Yes but it was useless. Another number to ring another 30 min queue and then guess what an offer of an SMS to troubleshoot. How do you trouble shoot engineers not coming repeatedly?
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Cllr Allan Casey
(@AllanCasey89) reported
@RealPaulMurray @OpenreachHelp @SkyHelpTeam I know there has been issues with most internet providers and think it’s a larger network problem. I have contacted BT/openreach and asked this is given absolute priority. Hope we can get it sorted ASAP
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Fiona Nisbet
(@NisbetFiona) reported
@SkyUK @SkyHelpTeam Is there an outage in G64? I have had no connection since last night? Can you tell me when this will be fixed?
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Greg Moloney
(@GregMoloney11) reported
@Darbutler1888 @SkySports Disgrace. Like surely he can’t be that naive to know he is doing a horrible job. If he actually loved the club he would walk
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Becca Taylor - #blacklivesmatter
(@beccactaylor) reported
@SkyHelpTeam - my Now broadband has gone down four times this morning. Are there problems today? Very irritating!