Sky Outage Report in Abercarn, Caerphilly County Borough, Wales
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Abercarn, Wales
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Abercarn and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 24: Problems at Sky
Sky is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (64%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (5%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Abercarn, Caerphilly County Borough, Wales
The most recent Sky outage reports came from the following cities: Cardiff, Newport, Hengoed, Caerphilly, Blackwood, Pontyclun, Merthyr Tydfil, Pontypridd and Bargoed.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
TV | |
| Cardiff |
Wi-fi | |
| Cardiff |
Wi-fi | |
| Cardiff |
Wi-fi | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Abercarn, Wales
Latest outage, problems and issue reports in Abercarn and nearby locations:
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Shane
(@gingio) reported
from
Cardiff, Wales
@SkyHelpTeam hi, I’m not happy that I’ve had numerous conversations with your team about returning my router and despite them confirming you received it back you’re now charging me. Please help.
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Henry Field Assoc CIPD
(@henryf2409) reported
from
Cardiff, Wales
Helped my nan sort her @SkyUK bill today. really helpful service happy with the outcome... But she's in her 70s and has been allowed to have her bills increase to between 130-160 per month for over 2 years... Surely Safeguarding volunerable customers should stop that happening!?
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@waxperfect @SkyHelpTeam When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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Yuk-Fong Wong
(@YukFongWong1) reported
from
Cardiff, Wales
@SkyHelpTeam how to watch catch up I’ve done everything on the app not able to do this yet I’m paying for this service
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Andrew Newman 🏴
(@andyn63) reported
from
Cardiff, Wales
@SkyHelpTeam Hi sky. Our internet is not working and neither is it working for several of my neighbours. Any news on what’s going on? Thanks. CF5 6XR. 👍🏼
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
My broadband is awful @SkyHelpTeam.
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@PaulCaddick11 @AdamStubbz @SkyUK When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@SkyUK When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@lairy72 @SkyUK If they make any admissions of poor service/promise to do anything for you (e.g. send a router/booster) ensure you get them to email you written confirmation whilst you are still on the phone with them, or they'll deny it was ever said & won't be able to locate recording of call!
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@AdamStubbz @SkyUK When I realised our broadband speed from #Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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Sarah Harvey
(@sarahtattoo13) reported
from
Abertridwr, Wales
@SkyUK Hi, I upgraded and activated my free year of discovery+ but everytime I try to use it on my box its says I need to upgrade? Can you help please? 🙏🏼🙏🏼
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Mat Seymour
(@Mat_Seymour) reported
from
Cardiff, Wales
Hi Sky. How do I order an engineer to fit a broadband boost in my house? I pay for the service but can’t see anyway of ordering it online or on the app. I don’t want to call a number and be on hold for 50 minutes. Thanks @SkyHelpTeam #skybroadband #skyboost
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Louise Watkins
(@besley1976) reported
from
Cefn-coed-y-cymmer, Wales
@SkyHelpTeam really disappointed with the worse service ever no one can help me on the phone such a disappointment
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Kelly ladd
(@kellyladd78) reported
from
Cardiff, Wales
@SkyHelpTeam It’s not broadband - our new phone line is not working ??? Can you do a line test ?
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Kelly ladd
(@kellyladd78) reported
from
Cardiff, Wales
@SkyHelpTeam I have had to give up due to lack of response , do you have an online fault service or email / chat ?
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
Really trash #skybroadband again. My kids have been complaining this evening as they've been dropped out of xbox games mid-game due to crap wifi. It's not the speed or service we should expect & we still haven't received the booster promised! #poorcustomerservice @SkyHelpTeam
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Ross Pearce
(@MRosspearce) reported
from
Cardiff, Wales
@SkyHelpTeam Hello, I just want to register a problem with my Sky Q box. It is noisy and needs regular re booting.Also the connection with the mini box is unreliable. I would like an engineer to call but don’t want that to happen during the Covid pandemic.
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@breezymate @SkyUK When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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Shane
(@gingio) reported
from
Cardiff, Wales
@SkyHelpTeam hi there, I’ve sent you my router back on the day my service ended yet you’ve not registered receiving it and are texting me reminding me. I have proof of postage and know it was delivered. Can you help update my account please?
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Yuk-Fong Wong
(@YukFongWong1) reported
from
Cardiff, Wales
@SkyHelpTeam Does not solve my issues
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Steve
(@akaCrush) reported
@SkyUK @SkyHelpTeam Broadband down in CW2 - yet your app saying "nothing wrong". An update please?
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Dero
(@Dero11192620) reported
@UtdPlug @SkySports My God so he not even as good as that bag of shite and another bag of **** and if ten hag wants him then he has to go
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GhostOfSummer 🇷🇴🐺
(@GhostOfSummer1) reported
@UtdPlug @SkySports Yeah we know he is better than McTomenshite. That isn’t people’s issue with the player. There are other well known issues and this is a panic buy. That’s the issue. #GlazersOut #GlazersSellManUtd
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Brian Allbrighton
(@bobo_jnr) reported
Had to chase @SkyUK again this morning myself and told that as they didn't flag an issue their end it needs to be reordered taking 14 days to activate, after having to take 2 days off work unpaid as I work from home I said this isn't acceptable and was told "it's all we can do"
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Kerri
(@Kerri1089) reported
@SkyHelpTeam Hi, since my router was moved to a different room it’s been affecting my signal. I am having problems connecting the router to my Sky+ box via the WPS button, catch up services aren’t available.
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Dave Hale
(@DaveHal19006570) reported
@SkyCinema @PaulMcG01699714 @SkyHelpTeam Sky help is notoriously poor and long winded. Can’t even talk on chat half the time
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Kirm
(@kirm84) reported
@SkyHelpTeam It’s been going on for years this is why - Sky Q box with the judder reduction in its 'on' and 'off' setting. Off: @ 50Hz On: @ 60Hz The issue is that many (most) of the Netflix streams appear to be at 23.976 / 24 FPS and this causes the judder and both these frequencies.
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Debbie Naylor
(@hgtepotter) reported
@SkyHelpTeam I'm trying to use my Sky mobile data to access the internet. I have a wifi booster which shows full signal strength, but the internet isn't working. It takes minutes for every page to load, most come back with an error. How can I have a full signal but no wifi?
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Katie Hacking
(@katie_hacking) reported
@SkyHelpTeam Hi we are now on 10 days of absolutely zero internet. Can someone at least look into the actual issue and tell us what the problem is?
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Kirm
(@kirm84) reported
@SkyHelpTeam No it’s a Panasonic the issue isn’t the tv it’s the sky q output and happens on all tvs from what I’ve seen. I have zero issues on fire sticks Apple TV etc but sky q can’t match the frame rated that Netflix uses causing a stutter.