Sky Outage Report in Sutton, Greater London, England

Problems in the last 24 hours in Sutton, England

The chart below shows the number of Sky reports we have received in the last 24 hours from users in Sutton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

• Internet (45%)
• TV (31%)
• Wi-fi (13%)
• Total Blackout (6%)
• Phone (3%)
• E-mail (2%)

Live Outage Map Near Sutton, England

The most recent Sky outage reports came from the following cities: Croydon, London, Southwark, Wandsworth, Hammersmith, City of Westminster, City of London, Poplar, Purley, Newham, Caterham, Brentford, Woolwich, Hounslow, and Hayes.

City	Problem Type	Report Time
Croydon	Internet	29 minutes ago
London	Wi-fi	2 hours ago
Southwark	Total Blackout	3 hours ago
London	Wi-fi	4 hours ago
Wandsworth	Wi-fi	5 hours ago
London	Wi-fi	8 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports Near Sutton, England

Latest outage, problems and issue reports in Sutton and nearby locations:

• 
  justvickyxox (@justvickyxox) reported 8 minutes ago from Merton, England

  @SkyHelpTeam @SkyUK as the call centre is closed, can anyone confirm that the SW19 area Sky broadband is down for the last 45 minutes please? Thank you in advance.

• 
  NigelH (@magical_78) reported 10 minutes ago from Bromley, England

  @SkyHelpTeam hi, we’re due to move out later this month but don’t have our new address yet (we’re renting part of a house with sky already) - is there a way we can use our Sky Q box / viewing card there as we don’t want to cancel given we have 21yrs of history. Thanks

• 
  alex forsey (@placesIlove) reported 12 minutes ago from Poplar, England

  @SkyHelpTeam This is so slow!!

• 
  Sabina Khan (@SabinaNKhan) reported 12 minutes ago from Croydon, England

  Your automated call isn’t helping at all and redirects me to all sorts of options now. Can you please stop avoiding me and help me sort out my internet before I lose my job. @SkyHelpTeam

• 
  Sabina Khan (@SabinaNKhan) reported 15 minutes ago from Croydon, England

  HONESTLY @SkyHelpTeam I’ve called now 15 times and yet I cannot get anyone to help me with my broadband activation. I’m now out of internet for 3 working days and have had to pay £45 bundle to work from home because I wasn’t expecting this delay.

• 
  Ian Gallosi (@IAGallosi) reported 18 minutes ago from Ealing, England

  @virginmedia broadband down again. Every month there’s at least one problem. Contract can’t end soon enough. So glad to be going back to @SkyUK . If you’re thinking of going with Virgin Media, stay well away! #useless #workingfromhomefail

• 
  alex forsey (@placesIlove) reported 19 minutes ago from Poplar, England

  @SkyHelpTeam So when did Sky take over my service please??

• 
  Moozer (@FrooMoo) reported 24 minutes ago from London, England

  @SkyHelpTeam Hi. Any update on Lewisham broadband fault? It's been down for 2 days. I heard it cannot be fixed until 14th. Will you compensate those of us who are expected to work from home?

• 
  alex forsey (@placesIlove) reported 26 minutes ago from Poplar, England

  @SkyUK such a bad service I was told that my transfer from BT would be easy!!! Absolute rubbish it’s been a nightmare so far!!

• 
  Moozer (@FrooMoo) reported 30 minutes ago from London, England

  @SkyHelpTeam We pay you for a service and we are not getting it. I don't care if it is you or Openreach. I just want someone to give me back my broadband.

• 
  alex forsey (@placesIlove) reported 31 minutes ago from Poplar, England

  @SkyHelpTeam Okay well why isn’t there a proper support number I can call because all the numbers try and sell me additional services or tell me to go to your website. Which is an absolute waste of time. That’s why I’m tweeting. You do t have proper support!!

• 
  Hana A 💙 (@hana_ros01) reported 32 minutes ago from Croydon, England

  @SkyHelpTeam Hello. My home broadband feels like it’s been super slow for a week. I’m working at home and struggling to get onto video calls which never used to be a problem. How do I find out the issue? The line test says everything is fine, but it’s not

• 
  alex forsey (@placesIlove) reported 33 minutes ago from Poplar, England

  @SkyHelpTeam I’ve had a terrible support experience and Sky said they would take care of everything and they didn’t do anything apart from take my money and open an account. This is what they call good customer service. I would not recommend anyone opening account with Sky

• 
  alex forsey (@placesIlove) reported 34 minutes ago from Poplar, England

  @SkyHelpTeam I need help with my account. Why don’t you have any basic account support?

• 
  Sid Sollis (@sid_sollis) reported 39 minutes ago from Bromley, England

  @andy_harnett @SkySports He’s terrible

• 
  Woodsy #EndLockdownNow #NoVaccinePassports (@The_Woodsy) reported 49 minutes ago from Wandsworth, England

  Question to @SkySports : How is it, that when Spurs win, the other team never turned up, it’s never that Spurs didn’t allow the opposition to play and deserved the win, never!

• 
  Rhi (@fulhamnonny) reported 55 minutes ago from Camberwell, England

  @SkyHelpTeam A second day of no internet.. This means 1. I cannot do my job as I’m WFH. 2. I cannot study/ revise for my uni exams next week. I’m wondering WHEN service will be resumed. I can see the connection box from my window and 2 different engineers (3x) visited yesterday.

• 
  IDRIS FERTOUT (@IDRISFERTOUT) reported 55 minutes ago from Hammersmith, England

  @SkyHelpTeam Sky broadband is down . I have been trying to go through your trouble shooting prompts. Which has told me my router setup is the issue, yet you’re fully aware there’s a problem at my local telephone exchange? Can you inform your customers there’s a problem?

• 
  alex forsey (@placesIlove) reported 57 minutes ago from Poplar, England

  @SkyHelpTeam your support is bloody awful!

• 
  IDRIS FERTOUT (@IDRISFERTOUT) reported 60 minutes ago from Hammersmith, England

  @SkyHelpTeam I have been trying to go through your trouble shooting prompts. Why am I being told it’s my setup when your fully aware there’s a problem at my local telephone exchange. You can inform your customers there’s a problem?

Sky Issues Reports

Latest outage, problems and issue reports in social media:

• 
  No Filters 🎙️🔔🏡 (@NoFilters56) reported 4 minutes ago

  @SkyHelpTeam That's rich. Can't get through, can I? There is a widespread problem in this area, and you are telling me I'm the only one affected? Not slow to put your prices up, but couldn't give a toss when things go pear shaped. Can you provide anything other than scripted responses?

• 
  jake_burton (@Burton_jake25) reported 4 minutes ago from Heage, England

  @SkyUK why are you not allowing me to change my bill date so it’s easier for me as customer ?

• 
  Babajou (@RicciCastro) reported 7 minutes ago

  @SkyHelpTeam I have and it's been saying no known issues in my area since 9am

• 
  Dan Dare-Edwards (@DanDareEdwards) reported 7 minutes ago

  @SkyHelpTeam Freezes daily on home page, nothing works at all. Also ITV hub is terrible for faults

• 
  Like a Sir (@Dreams_and_Tea) reported 9 minutes ago

  @SkyHelpTeam Hey Nathan, I guess my problem is I was offered a discount but then an admin fee was out on which essentially halves my discount. Can't say I'm happy about the seemingly rediculous charge

• 
  Michelle Lynch #IAmFionaDonohoe (@88michy88) reported 11 minutes ago

  @SkyUK I’m not happy. I’ve been a customer for over 21 years however if I was a New customer I would be getter a better deal.. Think it’s time to shop elsewhere to get New customer deals

• 
  Kay (@x_shoni_Jeri_x) reported 15 minutes ago

  Absolutely disgusting help from the @SkyHelpTeam today been on hold for 45 mins

• 
  L.J Marshall (@Starbuckeroo2) reported 15 minutes ago

  @Akramfarm_Abdul @SkySportsPL @SkySports When you say nobody call for his sack, do you mean apart from the millions that already have? You know they can't sack him until the legal proceedings are known... that's a whole different thing. Zouma already admitted and played down his crime.

• 
  Gary Thomas (@garythomas0409) reported 16 minutes ago

  @SkyHelpTeam hi I've been sent an email to sign my ca for my phone but when I click on the link it says problem or something. I need to sign by 14th

• 
  Mr Cotter (@johndcotter) reported 16 minutes ago

  @SkyHelpTeam Hi, I’ve ran diagnostics and it seems my broadband issue is here at home. Was told there was an issue where I live, Lowton, Wigan 01942 WA3, but on service update, outages are London. Guy on the phone says North, South, but that’s London and unclear. Can you help?