TalkTalk Outage in Claygate, Surrey, England

@TalkTalk our broadband keeps dropping out making it unusable, is there an issue in the #Catford area please?

@TalkTalk Why has your service been buffering all day? Is there an issue in the Willesden area?

@Suskat1 @TalkTalk Omg,!!! Worst customer service ever. Today i was on the phone for amost 2 hours. The assistant changed my new contract from 20.95 to £24.95. Is this legal?

@TalkTalk Hi I desperately need a new router but I don’t have a phone with you but internet I do so I am unable to contact you lease HELP

@TalkTalkGroup @TalkTalk refusing to speak to me regarding my issue!!!

@TalkTalkGroup @TalkTalk I’m so angry you have Chinese partying while answering calls!!! How dare you disrespect us as bad as that!!! All I wanted was a poxy new remote!!!!

Talk talk are ****!! Called to just get a new remote the Chinese were partying in the background and have stall me tv!!!! @TalkTalkGroup @TalkTalk got no tv no remote!!! Disgusting behaviour not only are we on a lockdown but u guys want to rub it in partying!!! Send me a remote!!

@TalkTalk Tried messaging you because my router’s not working. Couldn’t remember my password so they sent link to change it (didn’t work) Can’t login to my account (same reason)Password change link also doesn’t recognise my landline no. Please help

@RuthCadbury @TalkTalk @RuthCadbury please could you help support supply staff. We have none to ask for help? I sent you an email. Please if you could advice 🙏🏼 thank you

Is anyone from @talktalk Interested in my 92 year old Covid sick mother? All we want is some help? Can anyone help?

@TalkTalk my 92 year old mother is on a covid ward how can we top up her phone? We don’t have her login or account number. We need to stay in touch with her. Please help

@TalkTalk is there a problem with broadband in NW10? I can't access internet at all after following all your troubleshooting steps. Your texts says the connection is fine which is not!

@TalkTalk my internet is down, what can I do? Is there any issue? I'm working and need it back ASAP please somebody help.

@TalkTalk @TalkTalkGroup please help with my elderly neighbour. She’s 83 and her landline isn’t working. She’s tried contacting you via internet phone but is not receiving the assistance she requires. This is her lifeline. Please advise how I can direct her. Tried all checks CS

Imagine I’m in the middle of a Global Pandemic doing a degree from home and @TalkTalk is trying to get my mum to pay £50 to cancel her broadband

@CarolineMarys @TalkTalk That is true! When you call the customer service they direct you to Live Chat! Like im using my minutes because I dont have internet!

What is going with service @TalkTalk - going round in circles trying to get help on 48-hour outage and no one available.

@TalkTalk i am having problems with your internet and your customer service is closed! You must be kidding!!!

@TalkTalk why have you sent me a bill when I am no longer a customer of yours and have terminated my contract?

@TalkTalk is there an issue in Catford SE6? Phone line but no broadband..

@TalkTalk @himynamesgavin So why did you sell fixed price contracts in 2021? All you have to do is honour the existing contracts until they expire, worst case 18 months from now, but again you won't. But you will however keep selling your services to new customer thus putting more strain on the network??

@TalkTalk All your DM did was send me a link, which confirmed there are apparently issues somewhere, not specifying if the known issue is affecting my area, or if I am having a separate new issue. Not very helpful.

@TalkTalk @JCAllison55 What significant investment have you made? Even your CEO was quoted as saying the network was coping well even with 40% more usage only 2 months ago and now there is a price hike. To say more devices are now connected, then maybe you want to stop new contract altogether?

@TalkTalk @JCAllison55 What significant investment have you made? Even your CEO was quoted as saying the network was coping well even with 40% more usage only 2 months ago and now theirs a price hike. To say more devices are now connected, then maybe you want to stop new contract altogether?

@Rubyflanagan27 @TalkTalk I have this issue in the Twickenham area

This is the crap you get back of @TalkTalk I am no longer a customer of theirs as far as I’m concerned I paid the final bill & cancelled the Direct Debit. I want my old account details removed from their data base. They don’t have a good history of looking after people’s data

Talktalk literally just said "its openreach's problem" and closed the chat, I'm not even joking. Had to use the local council website to figure out they're doing works in the area (big fiber upgrades everywhere, so ig someone did something stupid to the wrong wire)

@TalkTalk @HanneChalk Not working in South Wales, seems to be an issue going on and off.

@TalkTalk my internet has been cutting out every 10-15 mins for the last two days! Is there an issue in certain areas?

@christinreads @TalkTalk I was fine early evening, stepped away to have my tea, and after I finished internet not working.