Virgin Media Outage Report in Hatfield Hyde, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hatfield Hyde, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hatfield Hyde and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Hatfield Hyde, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Enfield Town, London, Watford, Hitchin, Stevenage, Radlett, Hemel Hempstead, Bushey, Luton, Borehamwood, Southgate, Chingford, Welwyn Garden City, St Albans and Palmers Green.
| City | Problem Type | Report Time |
|---|---|---|
 Luton |
TV | |
| Enfield Town |
Wi-fi | |
| Enfield Town |
Internet | |
| London |
Internet | |
| Watford |
TV | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hatfield Hyde, England
Latest outage, problems and issue reports in Hatfield Hyde and nearby locations:
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Joe Fry
(@Joefry81) reported
from
Watford, England
@virginmedia we have had no internet service for well over a week and even after setting up the new hub 3.0 last night we yet again have no internet today 🤬 I am now going to get charged for going over on my mobile data allowance 🤬
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Nathan Mladin
(@nathanmladin) reported
from
London Colney, England
.@virginmedia: Nathan, ‘you deserve so much more’ (i.e. a glitzier phone, a bigger mobile plan etc). Me: ‘No, I don’t and I don’t care for your meritocratic marketing crap.’
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John Shirley
(@johnr_shirley) reported
from
Luton, England
@tweetlch @virginmedia @maclean132 How rude....
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𝗖𝗹𝗮𝗶𝗿𝗲 𝗕𝗼𝘆𝗹𝗲𝘀, Success-Matters.com
(@ClaireBoyles) reported
from
St Albans, England
@virginmedia Looking at that link is useless it's not 4G or 3G I have a problem with, it's voice calls not data
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia FGS I've raised it twice.. No one gave me a ref... Let's be honest your Indian offices nice as they are have an issue... They get you off the line and do not log
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Rafi
(@_Rafi93) reported
from
Harrow Weald, England
@virginmedia Thanks - I’ve run through it but it seems like an actual signal issue rather than a local config issue. I’ve also checked the coax cable on my end and it’s in securely (tried re-seating it as well).
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Pooja Davé
(@PBouhlel) reported
from
Harrow Weald, England
@virginmedia @virginmedia @virginmedia words cannot describe my frustration at your despicable customer service. I have been a loyal customer for 6+ years The way I was treated was outrageous, close to losing a customer, please contact me ASAP
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia Your next reply is.... Sorry we can't deal with.... Your company is rapidly getting like our big banks to big to fail but crap at your job...
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Allie Anderson
(@funsizeAllie) reported
from
Enfield Lock, England
@virginmedia broadband keeps cutting out, intermittently for days now. Done all the checks, connections etc fine. Turned off & on many times. The online diagnostic test says there's no problem but THERE IS & MY INTERNET IS UNUSABLE! Please advise ASAP.
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
London Colney, England
@virginmedia Seems he went to rear of building He was told to call and there is a NOTE there, IGNORED IT despite being told at customer services
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
Update on @virginmedia..no reply from. Last weeks complaint.. On going. Yet email from VM threatening me with charges... Ring again... Fobbing off denies can accept complaint I am to read procedure... Loose it ask for manager wait 10mins on hold cuts me off 1 of 2
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Michelle Nathan
(@michellenathan1) reported
from
Shenley, England
@virginmedia Is there a problem with Virgin media, internet is not working!
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
London Colney, England
@virginmedia PS, This is on your pages "As with any total loss of service, if we’re not able to resolve the problem within 2 full working days from you contacting us, we’ll start to automatically credit your first bill at £8 per day until it’s fixed."
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Yeankarh
(@smokinghawt) reported
from
Luton, England
@a_kiwi_fox @ameliadenys @virginmedia At least in the 80s we knew there were limited modes of communication. In 2019, customer service is key 🔑 so thy should have found a way to communicate with us even if it means liasing with another competing network.
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Your chat help was absolutely no help at all. Unable to answer a simple question. I’ll have to queue for hours to speak to someone, who I hope can make sense. Can’t wait to leave @virginmedia #trapped
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Alistair K
(@AlistairK) reported
from
Enfield Lock, England
Second Saturday in a row full outage from @virginmedia. Rubbish service. It's play off semi final day. You have until 5 30 to fix!
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Marius Marco Fitness London
(@MarcoFitnessLDN) reported
from
London Colney, England
@virginmedia **** SAKE U GUYS I SHOULD NOT DEAL WITH THIS AHIT IN FIRST PLACE ! WHY D **** I CANT GET ACCOUNT ONLINE AND WHY default block MY FKING CONTENT !!!
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Helen Lawrence
(@Helenjaneslaw) reported
from
Hemel Hempstead, England
Unacceptable @virginmedia!!! My husband bought an EE phone and now following the migration he can't use it so has no phone. Virgin mobile's response "buy another phone". No help whatsoever. Terrible customer service.
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Last Stand
(@martin_namara) reported
from
Broxbourne District, England
@virginmedia Made an official 2nd complaint... Yiu have until Tuesday to resolve
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia in the 10 years I have been with virgin media, this is the first time my internet has gone down. Sometimes things do go wrong but it’s how you deal with it that matters. Well done to your engineers for restoring the service quickly!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul McCarthy
(@pjpmccarthy) reported
@VirginMediaIE Virgin Media 3 signal gone, Dundalk
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Scott Craig Stevens
(@MusicalSalesman) reported
@virginmedia There’ll be nothing you’ll have to add that will help me, of course. I’ll just do my bit in steering people away from using this company.
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You know what.....
(@raybrown007) reported
@virginmedia Please get back to me. I need a contact email address. Problems with my account, I can not login and no other means of contact.
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Raghu Prasad
(@RaghuVellala) reported
@virginmedia Almost as I was about to agree on a deal the guy says I am logging off in 2 minutes and gone immediately. After 6 hours WTF #virginmediaCSsucks #rubbishVirginmedia
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Neil Baldwin
(@staylucky) reported
@nitindshah_shah me and others have same experience of complaint cases closed claiming they have spoken to me and agreed resolution when they haven't, @ofcom should investigate @virginmedia complaints process and possible manipulation of claimed resolutions
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lee-yon-ar-dow (virgin media hate account)
(@felhaunter) reported
this is the third ******* day in a row that my @virginmedia internet has ******* gone down, 20th time this week. I AM SO ******* DONE USING YOUR SERVICE. it’s terrible. don’t send me the outage finder website because that doesn’t solve my ******* issue. MAKE YOUR SERVICE BETTER
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Tom Cantwell
(@tombo_82) reported
@BrokenSkiesPG @virginmedia None. The weird thing is occasionally I’ll get near to normal strength signal (I’m right next to the router) and then 30 seconds later it drops completely.
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Billy Robertson
(@scrappster82) reported
@virginmedia How do I contact you with a private message complaint with screenshots please of my complaint! Tried calling but very unhelpful as always your call centre staff.
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mike
(@mike23002258) reported
@virginmedia All working now - fixed in 30 mins - could have been done day 11 days ago - if someone would have just been able to listen to the issue and act on it first time - and not cancelled engineer twice for no communicated reason -
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Simon Lee
(@smoon_lee) reported
Why @virginmedia @vmbusiness, have you not send an email out saying there is a known issue?