Virgin Media Outage Report in West Wickham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Bromley, Southwark, Croydon, City of Westminster, Newham, Bexleyheath, Camden Town, Mitcham, Redhill, City of London, Epsom, Wandsworth and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Total Blackout | |
| London |
Internet | |
| Bromley |
Internet | |
| London |
Total Blackout | |
| Southwark |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Sarah Waygood 💙
(@SarahWaygood) reported
from
Sutton at Hone, England
@virginmedia please could someone contact me. On hold for 20 minutes. No TV service.
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ian
(@IanBorrett) reported
from
Lambeth, England
Anybody want to hear about how awful @virginmedia are? No, didn't think so. It's old news.
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Anthony Payne
(@Anthony_Lonres) reported
from
Kensington, England
To all my friends who recommended @virginmedia please don’t contact me again. They are without doubt the worst company I have had the misfortune of being a customer to. If you’re considering them. Don’t.
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Kate
(@whoiskatrin) reported
from
Islington, England
@aliciaverbs @virginmedia I’m similarly pissed with Sky, didn’t have internet in North London the whole day yesterday. Such a **** show
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Lee West
(@West0Lee) reported
from
Croydon, England
@virginmedia You’d think their customer services were good according to their lovely adverts. Automation is only so good when it keeps you in a useless loop going nowhere.
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Porgie
(@george_hut) reported
from
Islington, England
WTF @virginmedia ?!? You sent the router box sealed and the connector cables is missing! Appalling customer service, waiting over 1h to talk to someone 🤢
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Martin
(@dickerboy) reported
from
Merton, England
My @virginmedia service is completely down again. Shambolic.
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Sara Rainwater
(@sarainh2o) reported
from
Sutton at Hone, England
.@virginmedia my Virgin TV Go app hasn’t worked in 2 months. No luck uninstalling and reinstalling it, nor when I called your tech support for help. Any ideas?
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Raymond Barber
(@RayBarber21) reported
from
Wandsworth, England
@virginmedia every weekend, without fail, 5 minutes before the GP, your rubbish internet stops working. Why?
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Yao Song Ng
(@notquiteYao) reported
from
Islington, England
I love @virginmedia ‘s new initiative to get customers to reduce screen time and experience world. As a customer you will be connected to Virgin Media wireless whenever available and have absolutely no data at all.
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Kyle Sewell
(@KyleSew2112) reported
from
Bromley, England
Right what ******* idiot at Virgin media thought it's ok to reboot my TV
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ian
(@IanBorrett) reported
from
Lambeth, England
@Jay_Kay_Pea @virginmedia I've never encountered a company where it is so difficult to speak to an actual person.
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Agustin Pesciallo #WearAMask
(@agustin) reported
from
Camberwell, England
@virginmedia Yes, I have done everything its suggested. It says the connection it's ok, but i cannot have a proper vc since the very beginning after installation. I had virgin broadband for two years in another home and it was fantastic but this time it's not working. Please help.
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Santero, human ambassador to ducks
(@djsantero) reported
from
Camberwell, England
@DJLKP @virginmedia Jaysus, that is terrible. Was considering Virgin for my new flat, not sure now...
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Anthony Payne
(@Anthony_Lonres) reported
from
Kensington, England
@virginmedia Your online status reports no faults but as I said in the thread, I have called your support centre at least 10 times & they confirm there is a fault which has been the case since the 2nd of March. I am assured, every time I call, that it will be fixed within 7 days. It never is
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Jean Rauwers
(@jeanrauwers) reported
from
London, England
@virginmedia getting these emails saying “we are sorry you are leaving” but I didn’t cancel my service with you guys. Should I be worried about it?
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia i have an issue on my broadband...just 2 after i complaint against a openreach engineering. what a coincidence!
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N19 Local
(@N19Local) reported
from
Islington, England
@virginmedia Virgin Media services - you should treat existing customers as nicely as you do new customers.
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ED PARSONS
(@edparsons) reported
from
Wandsworth, England
@mikejtisherwood @virginmedia Good Luck took @virginmedia 3 months to respond to my complaint! They are great until something goes wrong..
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Lee West
(@West0Lee) reported
from
Croydon, England
@virginmedia This is getting boring now. Contacted customer services to be told a Virtual Technician would ring me by 18:00. I wasn’t holding out any hope. So far been without TV or Broadband for 10 days with so called engineers never turning up to replace equipment. I give up !!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Rand
(@ChrisRandWrites) reported
from
Huntingdon, England
@virginmedia Nothing! I just wish you'd get rid of these magic support passwords nobody has. We just have to go through the charade on the phone of typing in random wrong codes until the system gives up. That's all. Thank you.
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karen moss
(@karenmoss10) reported
@virginmedia Hi my Internet has been down, the online status check isn't working. Can you please give me any info. EN8 area. Thanks
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Dan
(@DannffcWillatt) reported
@virginmedia Two weeks this has been happening for. Internet dropping in and out regularly. Each time I’ve gone through the equipment reset it hasn’t made any difference, we still have intermittent issues
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ChasW 🇺🇦
(@chaswhiskey) reported
@virginmedia Moved house and upgraded the package in August. 4 months on-overcharged each month, showing old package & address on the account. They closed that account, charge me £55.88 for closing it & still charging the old amount. Can't fix it, as they changed password ????
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Mr_Kwacky II
(@Wholehearted25) reported
@virginmedia Hi. I've run the recommendations from the Virgin Media Connect app. It told me the issue should resolve within 24 hours It's intermittent service. I keep losing wi-fi.
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ChasW 🇺🇦
(@chaswhiskey) reported
@virginmedia The password seems to have changed and I have been told they cannot deal with the issue without it, so I have to wait for a new one to be posted to me before anything can be fixed. I am not willing to spend more time on the phone trying to sort this out with your rubbish agents
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Sheena
(@SheenaSing_) reported
@virginmedia I already have. Your team on the phone have no clue about the legal Ofcom guidelines. I have raised another complaint. I have chased virgin for 4 months and now will have to chase again for compensation. Wonderful service.
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Susannah Whitten
(@Suse12345) reported
@virginmedia It won’t let me sign in because it says it’s the wrong email but it isn’t…
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Ste Quayle
(@stequayle28) reported
@virginmedia We have appointment for 9th November booked in but someone to come and check the old box that not working properly.
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Oliver Hannan
(@olihannan) reported
The internet service provided by @virginmedia to our development is just the worst I've ever encountered of any provider - all well and good boasting super fast fibre but it's down so often I'd be happily swap for reliable slow fibre!