Virgin Media Outage Report in West Wickham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Camden Town, Southwark, London, Swanley, Mitcham, City of Westminster, City of London, Stepney, Hammersmith, Bromley, Croydon, Beckenham, Bexleyheath, Poplar and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 Camden Town |
Total Blackout | |
| Southwark |
Internet | |
| London |
Wi-fi | |
| Swanley |
TV | |
| Mitcham |
TV | |
| City of Westminster |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.
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ian
(@IanBorrett) reported
from
Lambeth, England
@virginmedia without a doubt the worst company I've dealt with. But they have a great person in Stefano, an engineer in the SW4 area. He has actually gone above and beyond to provide some customer service. I hope Virgin notice this, but they probably won't.
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bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia Just to update you. Engineer came round on Monday and informed me there was a local issue with broadband that @virginmedia were aware of and was surprised I had not been informed. The last engineer who came round seemed unaware of this!!! How do I get compensated? Anyone know?
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ian
(@IanBorrett) reported
from
Lambeth, England
Guess what? Yes, @virginmedia is down again. I have no idea what I have done to them but they are treating me like I'm a c**t. Since 12 Feb I can count the days of adequate service on one hand. What an embarrassment of a company.
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devanHD
(@devanHD) reported
from
Lambeth, England
**** #virginmedia No Broadband, No Tv and No Landline #SW2. Been an hour already, sort yr **** out or lose another 200,000 customers this quarter! Up To You!
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@Matthew_Wright @virginmedia I also had so many issues with them. And working from hoem could not afford not to have secure internet access guarantted to be avaiable so switched to BT and speed fantastic and no outage once ever sinde
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Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
Clearly the 06:05 ETA for a fix is an arbitrary generic number, as on the 1st March when it went down, the fix ETA was 06:05 too. @virginmedia
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bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia Just tried that. Endless waiting and ended up exactly where I started. Just can’t speak to a human and explain my specific issue.
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Karen Louise 💙💞🌈🙏
(@chinaheart7) reported
from
Dartford, England
@Matthew_Wright @virginmedia Go to BT. Never had any BS from them.
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!
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Pete Austin
(@PeteAustin_) reported
from
Kensington, England
@virginmedia My partner - a current Virgin customer - just got *HUNG UP ON* by one of the rudest customer services advisors I’ve ever heard in my entire life. Abhorrent customer service. Absolutely shocking.
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Renee Doegar (Cohn)
(@ReneeDoegar) reported
from
Lambeth, England
@virginmedia wifi down in Brixton (SW2). It says you’re not getting it fixed until tomorrow?! Any chance it will be done sooner than this? It’s a pretty vital resource for many of us right now!
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James-J Walsh
(@JamesJWalsh) reported
from
London, England
@virginmedia I have been “on hold” since 1851 for a customer service agent. This is kinda cementing my view of needing to leave.
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Keith Barr
(@KBHeadteacher) reported
from
London, England
@virginmedia any chance of connectivity @KenderSchool ... ? Any help would be welcomed, please...
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Channy
(@walshChanny) reported
from
London, England
@virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.
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Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia Yes I have this app, have scanned. Sometimes coverage is bad.
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Channy
(@walshChanny) reported
from
London, England
@virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.
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ian
(@IanBorrett) reported
from
Lambeth, England
5th visit in 20 days from @virginmedia today to fix my broadband. Am I confident they'll actually give me the service they charge me £112.50 a month for? Am I hell. Can I actually get thru and speak to a virgin employee? Don't be ridiculous.
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Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
Yet another night of Virgin Media going down yet again. SW16. @virginmedia #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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xxGillxx
(@gillxx_xx) reported
@virginmedia @virginhelp Yes, that said they would get back to me in 10 days - hardly fighting for new customers! The quality of customer service on the telephone was disgusting. I’ve now gone with a different provider, I couldn’t deal with that customer service centre ever again!
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michael sinclair
(@michaelacesmith) reported
@virginmedia I used the virgin connect app to scan each room and it says it's great but I keep getting network issues when I play either ps4, Nintendo switch or even certain mobile games in my room. My nephew's room has a gaming pc and he gets the odd issue, less worse than mine.
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Sonny
(@j1vy_k) reported
@BradRice14 @virginmedia Yep customer service at Virgin is a 3 out of 10
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michael sinclair
(@michaelacesmith) reported
@virginmedia My sister's bedroom has laptop with the other booster in there and that's pretty much ok. Living room, not really any problems with WiFi in there
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Brandon
(@OfficialWizzG) reported
@virginmedia If I was to dm you with account details, can you make sure our complaint is logged to get the automatic compensation given to us at the rate which is stated online? As no one gives me a answer for this funny enough
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krishna thaker
(@kin_tweet) reported
@virginmedia my sky sports cricket HD is not working but all other channels are! What’s going on?
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John Martin
(@CheshireJRM) reported
@virginmedia Yes. I only have one account/log in and I have not changed anything since I first registered with Netflix via my @virginmedia set top box. FYI - I have just spent 1hr16m on a call to your customer service and then they cut me off. That's the third consecutive time. Coincidence?
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#DocMartin
(@GoMcMahon) reported
@virginmedia I'm now trying on my phone (Galaxy S10), watching Sar vs Exe rugby side by side with the tablet. Streaming is clear/smooth on the phone, but the screen is much smaller and the processing requirements are likely to be lower than on the Galaxy Tab 3. Bad 16s lag respect to live TV.
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2WB
(@2WB10) reported
@OrmistonGrove @virginmedia Took them 23 hours to reply to me on text then when I told them I wanted to cancel they said the office was closed and to try again tomorrow.
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Raggycat Rattyman - 🐭🐱
(@Ragdollcatman) reported
@virginmedia Yes a few days ago A "signal" was sent that was supposed to fix your crummy TiVo box