Virgin Media Outage Report in West Wickham, Greater London, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Islington, Croydon, London, City of London, Southwark, Camden Town, City of Westminster, Hammersmith, Fulham, Barking, Tower Hamlets, Paddington, Newham, Redhill and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 Islington |
Internet | |
| Croydon |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
-
Ellen Monaghan
(@monaghan_ellen) reported
from
Camden Town, England
@virginmedia Signed up for a text, got a text, sorted. Good service. Clever
-
David Macfarlane
(@DigitalDaveMac) reported
from
Wandsworth, England
@virginmedia It seems clear that in some locations you just offer terrible and inconsistent service. Given how much You charge it’s unacceptable that your response is in effect ‘sometimes it takes a while’. I have never known such appalling and unreliable service
-
Sabrina
(@HolisticSabrina) reported
from
London, England
Virgin media are hands down the WORST WiFi providers omg.
-
alan brown
(@alansbrown) reported
from
Sutton at Hone, England
@virginmedia The same as always. No!! As just now getting fed up of years of awful service and paying 130 a month #awful #CustomerService #CustomerExperience
-
John Thombs
(@thombie123) reported
from
London, England
@virginmedia I have spoke. To your CS team and I was passed to 3 different departments and basically told some admin nonsense about a call I made in October. Nothing as been resolved I don’t have TV service and I want have Broadband service soon as I will cancelling the that as well.
-
HoodyStealer
(@CrisSarfLDN) reported
from
Lambeth, England
@virginmedia I want someone who speaks proper English and has more brain cells that a goldfish to respond to my complaints ongoing from Dec 2019. I don’t appreciate being fobbed off multiple time’s and then hung up on. I pay for service I’m not getting. It’s daylight robbery
-
Deborah 👩💻
(@deb_mae_ellis) reported
from
Poplar, England
@virginmedia Seriously considering terminating my contract the WiFi is terrible no amount of boosters you offer to send work .... frankly I feel you’re just fobbing us off
-
John Thombs
(@thombie123) reported
from
London, England
@virginmedia It’s not if you fell short, you guys did fall short . I cancelled my service and it should have been cutoff on the 10th March not the 10th of Feb. all I wanted to here that it was going to be restored. #untrustworthy
-
Giuseppe Sollazzo
(@puntofisso) reported
from
Islington, England
@issyl0 @virginmedia If they don't trust their own process, they should give options to do otherwise. Especially considering they forced us to pay for 6 months of no service as we're moving to an area they don't serve.
-
John Thombs
(@thombie123) reported
from
London, England
Virgin Media are the most untrustworthy company I have ever come across I cancelled my TV service #untrustworthy
-
James Louis Kelley
(@jameslkelley) reported
from
City of London, England
Most painful #CustomerService phone call goes to @virginmedia. Tries to help with reducing my bill by offering Sky Sports and Cinema. Calls me 5 times and then starts by saying it isn’t a good time for him to talk to me...
-
Shaki 2.0
(@ShakiAgain) reported
from
Camden Town, England
@TalkTalk @Axass_ Help him by ending it early with no cancellation fee 💀💀💀 virgin media ftw
-
Ellen Monaghan
(@monaghan_ellen) reported
from
Camden Town, England
@virginmedia still no TV service in NW8 London area. No answer from 150 customer service. What’s the estimated time for this getting sorted
-
Ellen Monaghan
(@monaghan_ellen) reported
from
Camden Town, England
@virginmedia no tv service. No answer from 150 customer service. What’s going on
-
David Macfarlane
(@DigitalDaveMac) reported
from
Wandsworth, England
@virginmedia Yes I also hope it gets sorted soon. But every single time there’s a problem the fix estimate is midnight of same day. And then the next day it’s the same again! So no amount of council permits, 3rd party access etc is the cause, it’s just rubbish communication from you guys
-
Leo Vher Gamboa
(@LeovherGamboa) reported
from
Camberwell, England
@KirstyCM @virginmedia OMG, it’s the worse. I had an issue since October still haven’t been resolved until now and they are still charging me. Spent 60mins on phone 10x trying to resolve they pass you about or cancel call after being put on hold. Disgusting service. Just cancelled the Direct Debit
-
Ryan Curtis-Johnson
(@racj25) reported
from
Camden Town, England
@virginmedia You’re liars! I have all the box and everything. But nothing working. #poorservice we had been a customer of yours for 10 years! Not anymore hello @skytv
-
Jeremy Gibson
(@jezgibson) reported
from
Croydon, England
@virginmedia No reported issues in my area. Weirdly hive hub appears online but every other device, phones laptops etc are reporting "IP configuration" and nothing connecting. Your website keeps falling over on 4g too which doesn't help
-
Christopher Golds
(@chrisgolds) reported
from
Wandsworth, England
@chrisckmedia @NetflixUK @AppleTV @virginmedia Omg. The worst. Go go go. Leave now. Run for your life.
-
Deborah 👩💻
(@deb_mae_ellis) reported
from
Poplar, England
@virginmedia could you DM a direct number so I can discuss the appalling internet service you’re providing... £106 pm I expect more than we’re getting
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Mr B
(@MrBradteaches) reported
Think twice before buying anything from @virginmedia folks. Fiancée distraught after 2 hours on the phone trying to cancel our deal. Front line worker told she could get a new deal, transferred, mucked around and call handlers LAUGHING with managers at her. Absolute disgrace.
-
Dinsedale
(@Dinsedale) reported
@virginmedia Hi the whole of my part of Wiltshire has been without internet, phone or tv for 7 hours. Theres next to no phone signal and none of us know whats going on?
-
Jamie Newman
(@jamienewman) reported
@jasonholland @virginmedia My parents have VM and have awful service. Tried their WhatsApp support while I was there at Christmas and it was surprisingly painless, although it took a couple of hours of messages back and forth with delayed replies to get a resolution.
-
Chantal Yale
(@ChantalYale) reported
@virginmedia Unfortunately you can help. Your router is rubbish and WiFi doesn't reach around the whole house, you don't do a WiFi guarantee and we've had engineers out, so there's nothing left to do except leave, thank you though.
-
dittonsguy
(@markindittons) reported
@virginmedia Can you look into the customer experience when attempting to use online chat and WhatsApp? The chat function uses a tiny font, with grey text on a light grey which makes it really difficult to read particularly on a mobile device. I’ve been answering the same questions all day.
-
Mr B
(@MrBradteaches) reported
@virginmedia No, they discussed £143, which they knew we couldn't afford. After which, they dropped the same package to £140. We then asked to cancel, were transferred to someone who built what we asked for at £93. Then we were transferred again to be told it didn't exist (1/2)
-
Denise Chesters
(@denise_chesters) reported
@virginmedia My uncle has gone into a nursing home and I need to close his account. Also I’m not a virgin customer so it would cost me to ring from my phone
-
Charlotte Grannell
(@Charlotte_lg) reported
@virginmedia I upgraded my package and was told on the call the price of the new package was £89 which included internet, tv, phone, a virgin SIM l and an o2 SIM. I then received a bill of £148. I rung to query this and I am awaiting a resolution but since had an email to say it’s resolved?
-
tollsterster
(@tollsterster) reported
@virginmedia 😳 I've just said what the problem is if you'd like to reread
-
Ryan Thomson
(@Rybo_Senpai) reported
@virginmedia And the intermittency of it then less than 1mb connection speeds, it is essentially meaning I will be having absolutely no service at all period