Virgin Media Outage Report in West Wickham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Southwark, Hammersmith, City of London, Newham, Wandsworth, Bexleyheath, City of Westminster, Paddington, Islington, Epsom, Caterham, Poplar and Morden.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Croydon |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Croydon |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Robert Smith
(@RobertSSmith66) reported
from
Sutton at Hone, England
@virginmedia any chance you can get your website to work? Change Package Chat does nothing! Links sent via mail do not work! Hyperlink sent by text doesn’t work! Call centre (working from home in India?) worse than useless! Ever heard of Customer Centric design? #Useless
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Marian Martin
(@marianmartinart) reported
from
London, England
@virginmedia the WiFi here has been awful for the last few months, we've been on the same router for twelve years now, is there anything you can do to help?
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Marian Martin
(@marianmartinart) reported
from
London, England
@virginmedia It says there aren't any known issues but we have been struggling with it for the last few years - the service is just getting worse!
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Steve wilson
(@muzzlejuice) reported
from
Sutton at Hone, England
@virginmedia I'm trying to cancel as I'm moving and asked for confirmation which was not provided , the duty manager refused to speak with me when I tried to escalate
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Ritch Zablan
(@blue_murdock) reported
from
Camberwell, England
@virginmedia Hello.. wifi has been mostly down since last week. Been resetting several times a day. What is going on in SE22 area?
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Jeremy Shackleton
(@shackmeister) reported
from
Croydon, England
Dreadful sales call from @virginmedia. I need broadband, Sky & BT sports. Best deal requires having a load of unwanted extras apparently. No attempt to qualify my needs just clearly underpaid & commission desperate sales staff relying on a very bad script. #badservice #badselling
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kikassPhotography(official) 🇬🇧🇺🇦
(@KikassP) reported
from
London, England
@thatmisterj @virginmedia I'm so sick of it I WILL be leaving Virgin. No-one picking up phone, Just saying there appears to be an intermittent fault. Well No **** Sherlock, I already know that. A dumb text telling me to do what I've already done. I'm not thick Virgin I just want the service I pay for.
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Cheryl Cavanagh
(@xchezzacx) reported
from
Merton, England
Dear @virginmedia any chance when a customer twice contacts you cos they want to remove services/reduce bill due to bereavement and bill's being too high you stop trying to sell them additional services
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kevin richardson
(@kevinri00714924) reported
from
Poplar, England
@virginmedia No the chat ended and I couldn’t get back into it obviously finished work. I got nothing he was trying. He found the account in question but couldn’t get in with security. And again I’ll add I never set up account so I don’t know password. I’m left hanging again
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Joseph Machta⭐⭐
(@pepemac27) reported
from
Kensington, England
@virginmedia hey there. Our broadband has been down since yesterday and the estimated fix time keeps being put later and later. My wife is working from home today so it's pretty impossible. Please could we have some sort of replacement dongle in the mean time?
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Sarah Murdock
(@SarahMurdock17) reported
from
Merton, England
@virginmedia Two weeks with no service, when we were told it would be fixed Is not good enough. It’s not the first time. We asked to escape contract and were told no. Not happy at all.
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Francisco Soler (Jr)
(@jrseloto) reported
from
City of London, England
@virginmedia 11 May - which of course i will cancel today as I’ve had enough of this. too much stress and no TV or internet for 30 days
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kevin richardson
(@kevinri00714924) reported
from
Poplar, England
@virginmedia I’m pig sick of spending my time on the phone to not get a resolution. I’ll have another web chat and hope someone can finally see this issue out. Thanks
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Cheryl Cavanagh
(@xchezzacx) reported
from
Merton, England
@virginmedia Well would've been useful to know that half an hour ago. What's the point of the online chat if even you guys don't think it's worse using! Doesn't really help
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Cheryl Cavanagh
(@xchezzacx) reported
from
Merton, England
@virginmedia Online chat waiting for someone to help seem to waste alot of time this week with Virgin
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Francisco Soler (Jr)
(@jrseloto) reported
from
City of London, England
@virginmedia If you were sorry, this issues was fixed long time ago…
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kikassPhotography(official) 🇬🇧🇺🇦
(@KikassP) reported
from
London, England
Please @virginmedia can you change your waiting music. Its the same 4 tracks adnauseum & very poor quality at that. No wonder customers who wait for over an hour hang up. Its enough to drive you mad with these earworms all day.
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Rhys
(@_RhysThorne) reported
from
London, England
@virginmedia have to be *the* most unreliable WiFi providers. 2 days with no internet and it’s still not working!
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kevin richardson
(@kevinri00714924) reported
from
Poplar, England
@virginmedia So someone fraudulently set up an account in my name. Because I don’t know the password to something I didn’t set up I’ve now spent 5 hours on the phone to 5 different @virginmedia reps and a debt recovery letter. Never use @virginmedia #badcustomerservice #stress
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kikassPhotography(official) 🇬🇧🇺🇦
(@KikassP) reported
from
London, England
I've just had to suffer the same 4 songs,1 a poor cover of 'Where my Rosemary goes', on a loop, in 2,45 mins of waiting for @virginmedia to pick up. Within 10 mins of engineer fixing fault, its playing up again. Its also the end of my contract so I want to deal with it.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🌈\o/☘
(@NoLiesSpokeHere) reported
So while everyone is complaining they can't watch Netflix etc... my elderly mum and others in the street are without phones as they don't use mobiles. This is why no-one should depend on the Internet and the fancy technology. Landlines never fail @virginmedia @BTCare
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John Kirby
(@csljohnkirby) reported
@virginmedia Thank you for your kind offer, but it is not for public consumption here, nor should it take a post on social media to get even basic customer service from an organisation
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John Kirby
(@csljohnkirby) reported
@virginmedia The system is sending me around in endless loops, every time I ask to speak to a customer agent, he say it need to check.
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John Kirby
(@csljohnkirby) reported
@virginmedia Again, thank you, but I have now wasted enough time on it, and have made a formal complaint now. Have a nice weekend.
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John Kirby
(@csljohnkirby) reported
@virginmedia Stuck in an endless loops on the phone, just a useless customer service experience
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Nicola Murphy-Lunn
(@spud81) reported
@virginmedia just spent 20 minutes on hold for an agent to answer but not speak I didn’t cut the call - they did after about 5 minutes - mustn’t want to work Saturdays so not only do I have ABYSMAL WiFi I get matched service from your agents
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Taylor
(@cpfc_taylor) reported
@virginmedia Worst internet provider in the uk
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Mason
(@Mazzareece999) reported
@virginmedia It’s not good enough, it’s now Saturday morning turning to afternoon and the internet has been gone since Wednesday night **** give me no bs about your workers are cut for the job, it doesn’t take 3 days to fix it
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Jonny Whitehead
(@jonnyw71) reported
@virginmedia @shaunabanksxo It doesn’t actually list anything though! You just get stuck in an endless loop of “check your status”…”we can’t work it out so contact us”…”Cora can’t help other than try checking your status”…and back to the beginning again. It’s really not good enough.
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R.President 🇬🇩🇱🇨
(@Raph_P11) reported
@virginmedia are terrible man. Constant wifi issues