Virgin Media Outage Report in West Wickham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Carshalton, City of Westminster, Paddington, Southwark, Croydon, Mitcham, Camden Town, Newham, Islington, City of London, Coulsdon, Kensington, Poplar and Orpington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Carshalton |
Wi-fi | |
| London |
Internet | |
| City of Westminster |
Internet | |
| Paddington |
Internet | |
| Southwark |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Jaimin
(@_Jaimin_) reported
from
Wandsworth, England
Pretty certain #virginmedia is the worst ISP there is around! Absolutely awful and disgraceful server. Shocking speeds wireless and wired. Never used to be as bad as this. Will be asking for an early termination to my contract as I am not even getting the promised minimum speed.
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paulina
(@pauline21359918) reported
from
Bromley, England
@virginmedia I spoke to someone on the actual day but they were not very helpful. As stated before this cable has never been an issue before. I can only assume that when neighbours were weeding area where my cable runs that may have accidentally lifted it.
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Simon Moriarty
(@simonmoriarty) reported
from
Lambeth, England
@virginmedia down yet again. Working at home for months is bad enough. Not knowing whether I can actually do my job is worse.
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Fred D
(@CorpFred) reported
from
Kensington, England
@birh_trx @virginmedia Yes it is down
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paulina
(@pauline21359918) reported
from
Bromley, England
@virginmedia I could have lied and said I had no knowledge of how the cable broke but didn’t. Have been a customer for about 15 years. But have lost confidence in virgin. The bills are never correct to what was actually quoted. Partner who pays bills still can’t get anyone to correct email
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Jack Elkes
(@JakElkes) reported
from
Hammersmith, England
@virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....
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Jamie Moncrieff
(@JamieMoncrieff) reported
from
Lambeth, England
@virginmedia rubbish customer service virgin media! Please can someone get in contact - WiFi has crashed and your help line is inaccessible. We pay for crazy fast WiFi, installed recently and it’s been useless and is affecting our ability to wfh
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia An engineer will be sent on Saturday. Second one in a week. Trying to use the chat function to load get a complaint and it disconnects. The agents do not seem keen on taking a complaint. I have been happish with tservice for few years now but it has deteriorated in last 6 weeks
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Jaimin
(@_Jaimin_) reported
from
Wandsworth, England
Pretty certain #virginmedia is the worst ISP there is around! Absolutely awful and disgraceful service.Shocking speeds wireless and wired.Never used to be as bad as this. Will be asking for an early ter- mination to my contract as I am not even getting the promised minimum speed.
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Phoebe
(@phoeberodwell) reported
from
Islington, England
@virginmedia once again having issues with the WiFi - apparently no problem in the area but it's continually dropping out, had a 30min outage this morning. Flatmate *trying* to work from home!
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@virginmedia It’s kinda Improved. But when paying for M350 fibre broadband plus 2 boosters...I don’t expect this to happen. I just came from BT & not once in 3 years with them did I have any system issues nor need boosters
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginmedia #internet Virgin internet doesn’t work, tried calling customer service but recorded message tells me they are too busy. Call back later. Very poor service. Can’t wait to change to community fibre!!!! @CommunityFibre
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Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia help, your internet has cut out again #unreliable #badservice
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@ruskin147 @virginmedia @DianeCoyle1859 My Virginmedia is down too. Can’t even get a service status message and phone line engaged.
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Gavin Ball
(@gavJball) reported
from
Crayford, England
@virginmedia any issues in Bexleyheath, DA7. No internet. Disappeared at 12:30 today
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🏍 brazen productions- jules hussey 🏍
(@brazenprods) reported
from
Camberwell, England
Hello @virginmedia you had engineers in the street this am and not my connection gone and I am guest speaker on a one hour webinar with @DANC_MANC in two hours. This happens way too often and you never get it sorted.
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paulina
(@pauline21359918) reported
from
Bromley, England
@virginmedia Despited repeated requests. The whole service has been a catalogue of errors but if you need to complain it’s hard work but if payment wanted there are no problems. NOT HAPPY AND NOW WANT TO CANCEL CONTRACT.
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia Well surprise surprise. The WiFi is down again. 6 weeks in a row. Call Centre hing yo when passing my call to a manager. Poor service. This is now unacceptable. How do I complain (other than @Ofcom) about this poor service. Why is the service so awful now.
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@spenge74 @virginmedia Cheers. Downloading tgAt now. At my last place I had BT and no issues but when I moved no phone line so went str8 to virgin but somedays it’s real slow. Driving me to drink 🤣🤣🤣
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Richard Smith
(@richardavsmith) reported
from
Lambeth, England
@virginmedia is down. Better check their service status page. @virginmedia service status is down. Well. This'll be a fun day.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ziki
(@Shepululu) reported
a payment plan. In this terrible economy, they expect a student on Tier 4 visa to pay £98.75. They are not part of the ombudsman so I cannot have a third party intervene in this wicked and inhuman act by @virginmedia Looks like my credit score is about to go bad before I begin
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C L A I R E
(@InTheClaire82) reported
@virginmedia It was someone from your help centre on Friday. I called 150. Think his name was Frances or Francois. It’s the TV box that we have an issue with.
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Katherine Richardson
(@k_richardson1) reported
@virginmedia I have already gone through this and it says to wait 24 hours which it too long to have an issue for. Is there someone that can call me? I work from home and I have had to go to a coffee shop in order to do anything today
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Michael Seddon
(@radiosontrains) reported
@virginmedia your website isn’t working and your chat function says it can’t help and that I have to call! How much is that going to cost me? The whole reason i want to contact you is because your service is too expensive!!
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Richard Adams
(@Pogit) reported
@virginmedia Thanks for your help, I understand @virginmedia don’t want this fiasco played out online on Twitter, I mean it clearly demonstrates Virgins EBUL and priority service doesn’t work. Let’s just hope no vulnerable people need help and are just laid there listen to a sorry msg.
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Rahul Chauhan
(@r4hul402) reported
@virginmedia your customer service is appalling. Rang to cancel broadband as out of contract. Your agent hung up after 25 minutes. Web n whats app chat doesn't work! @richardbranson RUBBISH!
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mark gordon
(@marvgor) reported
@virginmedia I phone every day they just state what my app shows v coming the next day it’s been this way since 09 jan changes every day no one arrives and pre install no help at all
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chrisnsa green
(@chrisnsagreen) reported
@virginmedia Get rid of your offshore tech "support" things have definitely gone downhill since Swansea office was closed. Show me what upgrades my bill increase is paying for, cos so far my bill keeps going up for the same old services, so...
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Kelly
(@inchhigh971) reported
Are you serious @SkyHelpTeam report a problem and can’t get an engineer until Thursday. Final straw. When the contract is up we are off to @virginmedia unless you up your game. We have sports channels the lot & your customer service is shocking.
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*Mowgli
(@kubrickfontaine) reported
@virginmedia very upset that I was lied to so that I would not cancel. Now I'm being charged for my 'loyaly' and hung up on everything I call. Terrible service.