Virgin Media outages and service status in West Wickham, England

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near West Wickham, England

The most recent Virgin Media outage reports came from the following cities: City of Westminster, Croydon, Southwark, Bromley, Poplar, Sutton, Mitcham, Caterham, Purley, Orpington, Bexleyheath, and Carshalton.

City	Problem Type	Report Time
City of Westminster	Total Blackout	2 hours ago
Croydon	Internet	1 day ago
Southwark	Internet	1 day ago
Southwark	Internet	1 day ago
Bromley	Wi-fi	2 days ago
Croydon	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

• 
  Nigel Ellway (@Nigelellway) reported 10 minutes ago from Camberwell, England

  @virginmedia I have no broadband or phone, your online checker doesn't work and neither does your helpline. What's going on?

• 
  Mike Fuller (@ninepine) reported 12 minutes ago from Kingswood, England

  .@virginmedia - well done. Definitely the worst and most customer hostile new login system to my unwanted "Virgin Media O2 ID". So badly designed your email points to an invalid URL of to manage this insanity. Who approved or tested this? Total fail.

• 
  Jenny (@jennymelmo) reported 14 minutes ago from Merton, England

  @virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M

• 
  anne hill (@gorgeousuk) reported 17 minutes ago from Bromley, England

  @virginmedia another night not being able to use the platforms I pay for due to crappy service from yourselves

• 
  Leigh Booker 🐈‍⬛ 3.5% #FBPE #FBPPR #GTTO (@leighbooker) reported 17 minutes ago from Welling, England

  @virginmedia It has just come back on. The annoying thing is your website said no problems, so I went through the usual, unplugging, checking cables etc. only for the website to be updated later. I should have learned by now.

• 
  Mike Fuller (@ninepine) reported 18 minutes ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

• 
  Philip 🦅 (@Phil_Swallow) reported 24 minutes ago from Croydon, England

  @redheadlass1402 @virginmedia We’ve got the business service but it’s no better. They don’t seem to have any proactive monitoring or fault prevention and pretty much don’t care. They have a 3 hour service level that passed 12 hours ago, totally useless bunch of money-grabbers

• 
  #AshTag (@Ashley_Rhysss) reported 30 minutes ago from Southwark, England

  The service from @virginmedia is utterly dreadful. Had Wi-Fi issues so they sent someone out to rectify. Worked for 2 days then the same issues started again. Not had working Wi-Fi for the last 3 weeks. If your thinking of going with them for tv / internet, go with someone else.

• 
  JamesLee85 (@jameslee_1985) reported 31 minutes ago from Croydon, England

  Apologies for the stream interruption last night folks- @virginmedia my ISP is dealing with a large service outage. Hopefully back up tonight!

• 
  Mike Fuller (@ninepine) reported 31 minutes ago from Banstead, England

  @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

• 
  Joana (@JoanaLoGomes) reported 33 minutes ago from Merton, England

  Hey @virginmedia. Any chance the Broadband issue is getting fixed soon in SW17? I’m working from home tomorrow, so this is a bummer really!

• 
  Kay Bak (@kaybaka) reported 39 minutes ago from Camberwell, England

  @Barclays Why do I keep getting Error Code: 30915?? I’ve been trying to log into my acct for a LONG time now! Bcoz of not having access to my acct @virginmedia have been stealing DD even though I no longer have contract/subscription with them. Pls fix this b4 more money is taken!

• 
  Jack Robinson (@JackEORobinson) reported 39 minutes ago from Wandsworth, England

  Hi @virginmedia, are there problems in the SW17 area? Your service status page isn't loading.

• 
  Chris 🏳️‍🌈🇪🇺 (@strutcakes) reported 40 minutes ago from Lambeth, England

  Called Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.

• 
  A voice only (@Avoiceonly2) reported 42 minutes ago from Blackheath, England

  @virginmedia @massrossini1 System was restored this AM then stopped again at 4pm cannot do no work at all and customer service lines busy

• 
  ☆ Liezel ☆ (@liezel_t) reported 45 minutes ago from Merton, England

  @virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳

• 
  Ivan L Petrov 伊凡🇺🇦 (@Ivan_Petrov) reported 47 minutes ago from Lambeth, England

  @virginmedia Is there an outage in SW4? I checked the online status on your webpage, but it says there are no issues and yet I do not have internet at home.

• 
  My Football Shirt (@Slatsman) reported 50 minutes ago from Bexleyheath, England

  @virginmedia please provide an urgent update on this lengthy outage and when services will be restored #Virgin #Virginmedia #VirginMediaoutage

• 
  Mark 🌈🏳️‍🌈 (@markselondon) reported 58 minutes ago from Blackheath, England

  @ttastev @virginmedia Website is down also I can’t get anyone from virgin media, looks like whole of U.K. is down.

• 
  Jane Common (@JaneCommon) reported 59 minutes ago from Camberwell, England

  @virginmedia I haven’t but everybody in my area having problems and we are all fuming.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sinead Nash (@nashs) reported 34 seconds ago

  Thank you @virginmedia for this well timed outage that means I’ll need to need to take my laptop on holiday 🙄🙄🙄

• 
  Paul Jones (@PaulFJonescom) reported 2 minutes ago

  @virginmedia are totally incompetent. Cancelled my service. Was told I will get a final bill and can ignore my current bill. Now have final bill and have a late payment charge for previous bill added. Cant get through on phone lines. Be wary when cancelling your services people!

• 
  Simon Fitzgerald 🇺🇦 (@Bargainhunter85) reported 2 minutes ago

  @virginmedia we have sent back the equipment using the box provided. We have proof we sent it, spent an hour on the phone last week and receive another message saying we are being billed. Please sort it out this is very poor.

• 
  Andy Mac (@andy_mac21) reported 5 minutes ago

  @chrislove_89 @virginmedia Into em .. they’ve got your cash and don’t give a ****. Won’t get a reply or support

• 
  Peter mcclurg (@peter_mcclurg) reported 9 minutes ago

  Why are you managing the worst levels of service. Utterly shambolic. Frustrating and embarrassing. I look forward to the next fine being enough to get you to treat customers as customers in the future. Just spent 45 minutes begging for a service engineer to come. @virginmedia

• 
  Berk (@trapdoor456) reported 16 minutes ago

  @BigBadWolf137 @virginmedia Yeah, 14 day cooling down period 👍

• 
  Phoenix Rahman (@Phoenixrahman) reported 16 minutes ago

  @virginmedia @RA0307J No companies know how to treat loyal customers anymore. Was with VM for over 20+ years. They acknowledged that but they did not try to keep us. Glad I moved away from them. Companies are all about greed now

• 
  Honest John (@HonestJ89478453) reported 17 minutes ago

  @EoinLenihan Virgin Media promoted by FFG without public consultation to status of a Public Broadcasting Co Should not be allowed on X to use an a/c when reporting on a news incident eg. Skerries brawl which denies the public to make comment When they allow only selected accounts reply

• 
  Shifty (@Shifty_) reported 19 minutes ago

  @DeviateDefiant @MoneySupermkt Welcome to Virgin Media, in this house was the same been with them since NTL days and still had better deals for new customers over there loyal paying customers so we switched to Sky. i have to say from my experience had 0 issues.

• 
  paresh shah (@pareshs90995446) reported 20 minutes ago

  My mother's landline is not working . She is 89 years old and relies on the phone very much . We can't call her , she can't call us . She doesn't have a mobile phone . I have tried to ring customer service but just cannot get through . @virginmedia