Virgin Media outages and service status in West Wickham, England

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near West Wickham, England

The most recent Virgin Media outage reports came from the following cities: Croydon, City of Westminster, Southwark, Bromley, Poplar, Sutton, Mitcham, Caterham, Purley, Orpington, Bexleyheath, and Carshalton.

City	Problem Type	Report Time
Croydon	Internet	31 minutes ago
Croydon	Internet	2 hours ago
Croydon	Internet	7 hours ago
Croydon	Internet	1 day ago
City of Westminster	Internet	1 day ago
Croydon	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

• 
  Sema Kaya Ocakoglu (@Semykaya) reported 33 seconds ago from Merton, England

  @virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things

• 
  Khaled Miah (@Khaled_Miah1) reported 1 minute ago from Poplar, England

  @virginmedia very disappointed with the upgrade package in being offered by Virgin. You are offering a loyal customer to upgrade to Gig1 for £51.15 whereas new customers get it for £45 p/m. Where is the loyalty?

• 
  Alex (@ameehan71) reported 2 minutes ago from Bromley, England

  @virginmedia @Jaym7t5 Mine has just gone down again, 16:35

• 
  Raynes Park Lib Dems (@RPLibDems) reported 5 minutes ago from Merton, England

  @virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?

• 
  Jane Common (@JaneCommon) reported 5 minutes ago from Camberwell, England

  @virginmedia I haven’t but everybody in my area having problems and we are all fuming.

• 
  Kay Bak (@kaybaka) reported 9 minutes ago from Camberwell, England

  @Barclays Why do I keep getting Error Code: 30915?? I’ve been trying to log into my acct for a LONG time now! Bcoz of not having access to my acct @virginmedia have been stealing DD even though I no longer have contract/subscription with them. Pls fix this b4 more money is taken!

• 
  Nick Tippett (@nicktippett) reported 13 minutes ago from Croydon, England

  @virginmedia Pre install Refused to acknowledge any wrong, wouldn't get anyone to even attempt to look till 24th, cust. Service refused to engage as pre installs problem, so am left still with no Internet and no way to sort issues, plus having been spoke to rudely

• 
  Chris 🏳️‍🌈🇪🇺 (@strutcakes) reported 15 minutes ago from Lambeth, England

  Called Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.

• 
  anne hill (@gorgeousuk) reported 21 minutes ago from Bromley, England

  @virginmedia My husband has called because he is the account holder and has a Virgin phone. Virgin apparently will call tonight/tomorrow morning. However, my feeling now is that your service will work for a time and then will go bad, there is a pattern.

• 
  Steven Peterson 🏳️‍🌈 (@squeakytoy) reported 25 minutes ago from Poplar, England

  @virginmedia I’ve now had to call again myself because the end of the business day is here and nobody ever called me back. What’s the resolution when nobody ever calls when they promise to?

• 
  Befitat50 (@befitat50) reported 30 minutes ago from Camberwell, England

  @virginmedia You should first before doing anything fix your broadband Internet which keeps playing up All the time in Clapham… What’s going on??? Tell us without making any excuses..

• 
  ☆ Liezel ☆ (@liezel_t) reported 32 minutes ago from Merton, England

  @virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳

• 
  R. Aaron (@aaronuart) reported 35 minutes ago from Merton, England

  @virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long

• 
  Millwall halfwayline (@millwalljdb) reported 37 minutes ago from Camberwell, England

  @virginmedia I am trying to watch millwall on the sky sports red button service.....the commentary is of the wrong game.....can you fix please.....this is not effecting sky viewers

• 
  R. Aaron (@aaronuart) reported 38 minutes ago from Merton, England

  @virginmedia I have had internet issues since September last year I have called up too many times to count and once again internet is out in SW19 and now you want to rise your prices. Please can I get a solution and not one that means a technician cancels last min today!!

• 
  Tim Hyson (@timhyson) reported 41 minutes ago from Bromley, England

  @virginmedia 20 hours of being passed around your customer ‘care’ teams and no progress. And yet I doubt this is even close to a record.

• 
  #TeamParkinsons Paul (@PJacksonClark) reported 44 minutes ago from Bromley, England

  @virginmedia I've covered all the options; there aren't many. It tells me there are no problems in my area and then defaults to the bot chat.

• 
  Jane Common (@JaneCommon) reported 47 minutes ago from Camberwell, England

  @virginmedia It obviously is an area issue as we have an area WhatsApp group and everyone’s internet is down: but I don’t have time to call as I have appointments all afternoon and knowi will be stuck in a queue for an hour minimum. Can you email to alert them to the issue???

• 
  Kay Bak (@kaybaka) reported 48 minutes ago from Camberwell, England

  @Barclays why do I keep getting Error Code: 30915? I’ve been trying to log into my account for a LONG while now!! Coz of not having access @virginmedia have been stealing DD from my account even though I no lover have a subscription with them! Pls fix this b4 more money is taken!

• 
  Leigh Booker 🐈‍⬛ 3.5% #FBPE #FBPPR #GTTO (@leighbooker) reported 55 minutes ago from Welling, England

  @virginmedia It has just come back on. The annoying thing is your website said no problems, so I went through the usual, unplugging, checking cables etc. only for the website to be updated later. I should have learned by now.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  sam (@5amcoek) reported 10 minutes ago

  @virginmedia anyway to get an update on when my broadband will be fixed? Been almost 24 hours now with no service

• 
  Sammo (@redmollster) reported 10 minutes ago

  @virginmedia how do we get a new HBO activation email? We have TNT sports but don't appear to have the invitation email. All the online help simply sends us round in circles and trying to get through on the phone takes ages. Surely this should be quick and simple?

• 
  Denny Wright (@DennyTWright) reported 12 minutes ago

  @seanhg72 @virginmedia I’d be fuming as I use my phone as an alarm and it’s nearby incase of family emergency.

• 
  Mark Oram (@markoram1) reported 13 minutes ago

  Hi @virginmedia Have to say I have dealt with a company as bad as yours , I am trying to help my elderly neighbour who happens to have been a customer of yours for 30 yrs plus deal with her badly missold package ,

• 
  Jim Scoones (@JimScoones63961) reported 13 minutes ago

  Jus a quick complaint to Sir Richard Branson , to mention on the new tv 360 Virginmedia now makes it so u have to press 7 buttons just to change channel....... i dare say the Rothbaby Boyz r really the problem , but it needs seding.... innit Cheers. 🙄😒😑🤪🥳

• 
  matt (@sirtrevsheader) reported 14 minutes ago

  I was told I would get £40 credit on my account for poor service but it had not been taken away from my bill,instead ypu have stated that I owe £40 from last month instead. Lying again. @virginmedia

• 
  🌈april🐾 (@77razr) reported 14 minutes ago

  Im back online. Spent hours troubleshooting our new router which was only doing Ethernet and not wireless. I lug my pc downstairs to check the settings. OUR PRINTED PASSWORD IS MISSING TWO ******* CHARACTERS **** VIRGIN MEDIA **** YOU

• 
  Daisy ****** (@daisylou1972) reported 16 minutes ago

  @trapdoor456 @virginmedia Yes, we’ve got it and I’ve found it way faster, and more reliable than Sky. Haven’t had to go through customer services yet, so can’t comment on that. 12 months in and not even had to reset the router.

• 
  Damien Pooley (@damienpooley) reported 17 minutes ago

  @virginmedia a few weeks ago I had some broadband issues and was told a new hub would be dispatched to me. I still haven’t received it, and my account says I don’t have any open orders. I tried to contact VM via chat, but (twice) the agents said nothing when connected!

• 
  Shaun (@shauny67) reported 17 minutes ago

  @QxPain_ @virginmedia Restart phone then should connect to WiFi ensure it connects to your network then test with opening a browser and running a speed test