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Virgin Media

Virgin Media Outage Report in West Wickham, Greater London, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near West Wickham, England

The most recent Virgin Media outage reports came from the following cities: Camden Town, Caterham, London, Islington, Croydon, Paddington, Southwark, Newham, City of London, Hammersmith, Tower Hamlets, City of Westminster, Poplar, Redhill, and Orpington.

CityProblem TypeReport Time
Camden Town Internet 10 hours ago
Caterham Internet 11 hours ago
London Total Blackout 12 hours ago
London Wi-fi 12 hours ago
Islington Internet 14 hours ago
Croydon Internet 14 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

  • kayldavenport
    kaley 🏁 (@kayldavenport) reported from Wandsworth, England

    virgin media I WOULD LIKE TO WATCH THE FOOTBALL, sort it out! internet is awful 🥲🥲🥲

  • chrisgreen
    Chris Green (@chrisgreen) reported from Hammersmith, England

    @virginmedia Try actually looking at your previous comms on Twitter with someone before making such an inappropriate and unhelpful response! At the end of the day, if you are not going to help, why are you here?

  • citigirly
    lisa sibley (@citigirly) reported from London, England

    @virginmedia They said this issue is affecting my connection as I seem to be connecting to 5 something not 2.4 ghz can anyone help.

  • kayldavenport
    kaley 🏁 (@kayldavenport) reported from Wandsworth, England

    im missing all of this bloody game @virginmedia SW17 service is DISGUSTING

  • citigirly
    lisa sibley (@citigirly) reported from London, England

    @virginmedia Omg this is ridiculous this has been since the 18th June.. I have such poor connection and I am wfh ? An engineer appointment to my house was booked but virgin cancelled? I can’t carry on like this for another week?….

  • sarahMwasHudson
    Sarah Martin (@sarahMwasHudson) reported from Bromley, England

    Nothing like working from home when you have @SkyUK …. Day 2 of no broadband and no phone …. Quality service …. Will switch to @virginmedia as soon as I can

  • monique86237847
    EbonyGoddess40 (@monique86237847) reported from Lambeth, England

    @virginmedia when they gonna fix the internet 4th time now no service and this time longer than 1 day I chose Virgin media for download speed but may go back to Sky less issues

  • acartoonheart
    Stacey (@acartoonheart) reported from Camberwell, England

    Working from home is super fun when Virgin Media’s internet in south east London goes down completely for the entire morning and you have to use the hotspot on your phone to try and get any work done 😬

  • Mister_Luke_K
    Luke (@Mister_Luke_K) reported from Merton, England

    @jaykayred @virginmedia Your never get loyalty off them I was lucky enough to move to sky and to be fair they are pretty good at looking after customers

  • steve_race
    Steve Race (@steve_race) reported from Islington, England

    @vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄

  • acartoonheart
    Stacey (@acartoonheart) reported from Camberwell, England

    @virginmedia The update just says there is an outage in the area and that there won’t be a fix until tomorrow morning? That surely can’t be right?? I’m having to waste all my phone data just so I can do my job 😭

  • agustin
    Agustin Pesciallo (@agustin) reported from Camberwell, England

    @virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?

  • steve_race
    Steve Race (@steve_race) reported from Islington, England

    @virginmedia I need it ASAP… I haven’t been asked when I want it installed; on Saturday last week your customer service person said she would expedite the process.

  • c_vanadium0509
    Claire Newton (@c_vanadium0509) reported from London, England

    @virginmedia any updates on the outage in SE London? What is the eta for resolution?

  • chrisgreen
    Chris Green (@chrisgreen) reported from Hammersmith, England

    @virginmedia You know full well that a broken drop cable (which you already know is the issue from the last time you unhelpfully responded) won’t be shown on your service status page. For crying out loud! Your cut-and-paste response is both disrespectful and of no use whatsoever! #epicfail

  • ART_67
    Alex Taylor (@ART_67) reported from Wandsworth, England

    @virginmedia Hi, please can you provide advance notice when you are making service repairs. We had a video interview and WFH today and it is really inconvenient.

  • agustin
    Agustin Pesciallo (@agustin) reported from Camberwell, England

    .@virginmedia two days without internet and tv, could indicate what's the process to cancel the service?.

  • jaykayred
    jackie wilkin (@jaykayred) reported from Merton, England

    Why don’t companies offer deals for long standing customers not just new? Been with @virginmedia for 25+ years, started back when it was Telewest; want to downgrade, deal I am looking at is £37 for new customers, same package for me is £69. Where is customer loyalty rewarded?

  • citigirly
    lisa sibley (@citigirly) reported from London, England

    @virginmedia Can you see if fix eta for fault F09107079 is Monday 12th July please

  • StephenHance1
    Stephen Hance (@StephenHance1) reported from Lambeth, England

    @virginmedia Nothing other than to telephone again. We do now have an appointment so we will see if it gets fixed. Two of us working from home in zoom-heavy roles has been very difficult. And the only action we have got has been via ombudsman not your customer services.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MatthewWalne
    Matthew Walne CFP™ (@MatthewWalne) reported

    @virginmedia Just tried on chrome on a laptop. Still not working

  • OldskoolUK
    =[ FuZioN ]= (@OldskoolUK) reported

    @bl0ke @virginmedia Typical Sky scenario methinks. Loyal customer = nar mate. 😡

  • MatthewWalne
    Matthew Walne CFP™ (@MatthewWalne) reported

    @virginmedia Forget it, what a total waste of my time. Service gets worse. Can I lodge a complaint please?

  • Paula_ODonnell
    Paula (@Paula_ODonnell) reported

    @virginmedia It was struggling when I contacted via Twitter but since our correspondence that seems to be working faster but that wont last The connection is unstable and unpredictable

  • PresBastards
    Denis (@PresBastards) reported

    @virginmedia Someone getting a pak code for my phone and taking my phone number. I did not consent to it. Customer service has been appalling at best

  • dangerous_85
    Dave (@dangerous_85) reported

    @virginmedia @virginmedia the speed isn't the problem (we'll less of a problem) it is the fact that it drops in and out every 10 to 15 mins

  • OfficialEckley
    Lukee👀 (@OfficialEckley) reported

    @virginmedia Sorry about the late reply, the deals are showing there if I were a new customer but not for me? It's cheaper for me to get Gig1 than my current package

  • Paula_ODonnell
    Paula (@Paula_ODonnell) reported

    @virginmedia I’ve been going round in circles for months it has never worked properly since the day it was put in. At this point I don’t know what I’m paying for. It’s completely frustrating everything buffers, zoom calls fail. I want let out of my contract so I can switch to a new provider.

  • dangerous_85
    Dave (@dangerous_85) reported

    @virginmedia Trying to speak to somone on your live chat about a problem with my Internet and the best advice they have is to turn it off and on again, like I haven't tried that already

  • Paula_ODonnell
    Paula (@Paula_ODonnell) reported

    @virginmedia And I’m not paying for the rest of the contract this is The companies issue and they refuse to fix it no matter how many complaints have been sent. Service a shockingly poor overpriced and speeds/connection significantly under what is Advertised