Virgin Media

Virgin Media Outage Report in West Wickham, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Wickham, Greater London, England 01/17/2026 07:10

January 17: Problems at Virgin Media

Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near West Wickham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Camden Town, Poplar, Fulham, City of Westminster, Croydon, Reigate, Mitcham, Paddington, Merton, Redhill, City of London, Southwark and Wandsworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomHammersmith E-mail
United KingdomLondon TV
United KingdomLondon TV
United KingdomCamden Town Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

  • lovetosleepy Maria Marchant, MBACP (@lovetosleepy) reported from Bromley, England

    @virginmedia Internet is down in BR76HH. Engineer allegedly coming Fri as it’s only one house at fault. Now a neighbour is saying that there’s outage in the whole area & 30 June is meant to be the day we get our internet back. Any advice on which VM advice to believe, please?

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    Beware anyone thinking of joining @O2 they’ve just hiked up their rates and limited free data total usage when in Europe #ripoff also just merged with @virginmedia so expect the service to fall of a cliff when the call centres are rerouted to virgins Singapore call centres

  • Rob_Garvey FlippedAcademic (@Rob_Garvey) reported from Bromley, England

    A question for @virginmedia Is it more important for an engineer to a) resolve a customer's service problem b) get to next appointment because the engineer is measured on appointments attended rather fixed? You have one unhappy customer #poorcustomerservice

  • SourdoughCycle The Sourdough Cyclist 💙🇬🇧🇾🇪🇪🇺🏳️‍🌈 (@SourdoughCycle) reported from Wandsworth, England

    @virginmedia No sorry - telematics should help you out

  • jemmacrow Jemma Crow (@jemmacrow) reported from Poplar, England

    How is @virginmedia internet so bad?! It NEVER works…

  • Dave_CAFC Dave Hammond (@Dave_CAFC) reported from Crayford, England

    @virginmedia your platform is useless it is constantly going down how are people supposed to run businesses with such white #virginmedia #garbage

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Hi I called yesterday and was told my poor Internet connection is due to fault F009107079 even though this does not come up on the service status page? So I can’t track it and see when this will be fixed can you help?

  • Rob_Garvey FlippedAcademic (@Rob_Garvey) reported from Bromley, England

    @virginmedia I moaned on Wednesday about #poorcustomerservice from @virginmedia, so it's only fair to praise when they #Getitright. Friendly Chavez was awesome, fixing the problem through competency and with a smile; the result a #happycustomer cc @marketingjulia

  • djsantero Santero, human ambassador to ducks (@djsantero) reported from Camberwell, England

    @arunsbasra @virginmedia Fuuuuuuck, that's terrible. I just signed up for Virgin yesterday too... 😬

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia Furthermore I’ll not be renewing my @O2 contract when they merge with Virgin bad enough with on #showerofshit can’t be dealing with it on my mobile as well.

  • tufnelljimmy James Anderson 🏛 (@tufnelljimmy) reported from Islington, England

    @virginmedia down yet again in N19. Almost all day. Everything is connected up correctly and have restarted.

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from London, England

    @virginmedia We agreed after 2 years of slow service you’d upgrade my 2 TiVo boxes to V6 and bring 3 pods to cover dead zones agreed in Nov last year and after 3 missed appointments and you calling me 3 days to confirm the work to do & you still **** it up. #fuckwits

  • Mabs79 Mabs (@Mabs79) reported from Islington, England

    @virginmedia is there a problem with the network in London N4. Broadband and TV nor working. Service status staying working ok

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia By all means better start reading up on the #badcusyomerservice I’ve had since 2020 about March? Virgin still hasn’t fulfilled it resolution agreement mad back in Nov 2020 and have had to chase and hound you with up to 7 calls as staff which should be able to, can’t get it right!

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia YOU USELESS #***** two years of problems, of no shows after no show, today was to be the day it was all sorted yet you manage to ***** up a simple install job. You confirmed to me what was to be installed yet the engineer wasn’t told! #fuckwits

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from London, England

    @virginmedia Yeah and speak to a snr complaints Mgr which I’ve attempted 3 times, been promised a call back in 48 hours and each time never got one… seems like they’ve not been trained to use your own phones! #saynotobadcustomerservice

  • Gavarnos Gav Mac  (@Gavarnos) reported from Croydon, England

    @PaulbernalUK @virginmedia I had multiple dramas with mine last year/18 months while they were doing the network upgrades, having to resort to 4G. Annoying. Once all the pain is done & you get gigabit broadband using your own router/mesh system & the superhub as just a modem it’s staggeringly good.

  • Rob_Garvey FlippedAcademic (@Rob_Garvey) reported from Bromley, England

    @virginmedia So you can't help me either! What's the point! Another @virginmedia #fail

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia @VirginVoyages Beware they Virgin operate and tell you one thing when you call customer services you may end up on on a 2 week cruise on the Woolwich ferry

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from London, England

    @virginmedia You keep sending me emails and texts confirming what we agreed which are wrong…still how many times can you get this wrong… for a communications company you sure are bad at it!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Andie1502 Andrea Partington (@Andie1502) reported

    @virginmedia Parts of the app (the bits which show faults in your area) are down, had no tv all day with only the basic channels working now (last hour) and they internet has been intermittent since Monday! WN5 area? Are we all getting refunds?

  • bamford_tony Tony Bamford (@bamford_tony) reported

    @virginmedia What's the update on services. I would like to be able to watch the service you charge me so much for!

  • Redchris1964 Red Chris (@Redchris1964) reported

    @virginmedia..... Hi the last few weeks your broadband has gone on and off in the daytime and now we have only a few TV channels left to watch because of another outage problem..... can you make your service "fit for purpose" .

  • Chillidreams Dave Holland (@Chillidreams) reported

    @virginmedia when are you going to fix the tv problem in Slough. Can’t get through on your site or by phone

  • paulslunny Paul Lunny (@paulslunny) reported

    Weird... I just had my VirginMedia v6 TV box collected a couple of days ago - had never known it go down. #virginmedia #cutwascut

  • lavery_gg Gavin Lavery (@lavery_gg) reported

    Thanks @virginmedia Your new equipment arrives almost 48 hrs late and then your help line for installation just says call back later. Very poor service for a new customer! 👎👎

  • WHITE_R12 RICHARD WHITE (@WHITE_R12) reported

    @virginmedia I take it we will be reimbursed as you cannot supply the service ,look forward to your quick response, as I am sure if I held my payments back to you ,you would soon be on to me .

  • Dje1889 Daniel Edwards (@Dje1889) reported

    @virginmedia hi there, my TV has been down for some time, can you tell me what the problem is, I'm based in leeds !!!

  • AnnieGE2 AnnieGE2 (@AnnieGE2) reported

    @MrsWardley @FreeviewAdvice After giving up on the freeview channels, I did check again about 90 mins later before I had to leave home and the channels had returned... Still want to know what happened to cause this big outage? (Btw our separate Virgin Media cable TV service suddenly failed today too, odd.)

  • irinamwells Irina M Wells (@irinamwells) reported

    @virginmedia What about the internet? I was just told on the phone by your team that broadband is down because of this issue, yet no mention of that here and I can see that you're asking ppl additional questions when they say their broadband is down as if it isn't part of it