Virgin Media Outage Report in West Wickham, Greater London, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of Westminster, London, Newham, Croydon, City of London, Southwark, Paddington, Islington, Camden Town, Orpington, Poplar, Streatham, Barking, Welling and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| City of Westminster |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Newham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
-
Omid 👨🏻💻
(@OL_Vision) reported
from
Sutton at Hone, England
@NoelClarke @skytv @NOWTV Damn you @virginmedia
-
Will Hide
(@Willhide) reported
from
Camden Town, England
@catherinemack @virginmedia @ThreeUK We always had terrible customer service & terrible broadband reliability from @virginmedia . Could not recommend them less.
-
Adrian Carpenter
(@fizzyade) reported
from
Sutton at Hone, England
@virginmedia It’s been saying no since yesterday. Since the issues with some static IP customers arose. There’s clearly an issue that you are ignoring despite multiple people telling you. One DS and one US and no GRE.
-
Richard
(@rchrdctswrth) reported
from
Islington, England
@virginmedia my router keeps dropping out and rebooting for no good reason for the past 3 hours. My girlfriend (a teacher) and I are both trying to work from home and your service is making it impossible.
-
Ben Owen
(@BenPOwen) reported
from
Wandsworth, England
@TomGeorgeBest @virginmedia I live in South London and this keeps happening to us too. Internet cuts out between 10-11am and then again between 3:30-5 every day. We pay for 50mbps and have internet speeds as slow as 0.9mbps. So frustrating.
-
Helen Pinkers
(@Barchetta66) reported
from
Islington, England
Great timing, the @virginmedia box has gone down. #isolation
-
i hate you
(@LukasDiSparrow) reported
from
Camberwell, England
@virginmedia YOU **** HEADS JUST HANGED UP ON ME WHEN I WANTED TO CANCEL!!!!!!!!!!
-
Marie-Claire
(@MCPlatt) reported
from
Camden Town, England
@virginmedia and internet not working in the office so no one can work remotely. Huge problem for a charity please can you sort!!! /2
-
🧑🏿🦼Ash Patel🧑🏿🦼
(@Ashishpatel1972) reported
from
Croydon, England
@harispurs82 @SkyHelpTeam @virginmedia Hence my point initially being Brandon owns a fraction of VM I don’t see them doing what Sky have done for for their customers. @skytv are far better for customer service.
-
Anne
(@ange1pie) reported
from
Camden Town, England
@virginmedia For the 3rd day running now my internet connection keeps dropping! Your website says no known issues in the area ( NW2 ). This is getting beyond frustrating 😡#virginmediadown
-
i hate you
(@LukasDiSparrow) reported
from
Camberwell, England
@virginmedia YOU DO NOT ANSWER THE PHONE!!!!!!!! AND IF YOU DO YOU PUT ME ON HOLD AND HANG UP!!!!!!!!!!!!😡😡😡😡😡😡
-
antoine #FBPE🇬🇧🇪🇺🇨🇵🏳️🌈🇪🇸UK/Fr/100% EU
(@A_D62) reported
from
Islington, England
@Mac1965 @richardbranson @Virgin @SportsDirectUK @RickSteinSchool Whoever is in charge of @virginmedia and its customer (don't give them any) service
-
Alex H.N.Gilbert
(@AlexHNGilbert) reported
from
Islington, England
@virginmedia I need someone to come round and fix my bullshit Wi-Fi please. I’ve tried calling a million times. No luck
-
Paul Lindsay
(@PaulLindsay10) reported
from
Sutton at Hone, England
@virginmedia has the worst #CustomerExperience #customeservice of any company! No email answer, no call back by manager as promised. And over a 3 month period.....can’t say I’m not patient or haven’t followed up! #Disgraceful #onholdfor12minutes
-
Marie-Claire
(@MCPlatt) reported
from
Camden Town, England
@virginmedia just been on hold to your business help line for AN HOUR and then just cut off and told to hang up. All our staff at home /1
-
tommy harper
(@daguvernor) reported
from
Wandsworth, England
@virginmedia tried everything to get through keep getting cut off no email service i understand these are difficult times you have whacked my bill up im out of contract so ive cancelled my direct debit ill wait to hear from you VERY SOON
-
Gillian Hudson
(@JillHudson21) reported
from
Camden Town, England
@MaggieGee10 @reece_dinsdale @virginmedia I ‘m with Sky too, Maggie. Much better customer service and if you have a problem with your broadband it’s sorted quickly. I left Virgin years ago. It was a wise move.
-
Paul Lindsay
(@PaulLindsay10) reported
from
Sutton at Hone, England
@virginmedia Re the systems down it was an area issue. WiFi no. Lack of communication and customer seevice, no engineer needed!
-
Rose Cooney
(@rosecherished) reported
from
Bromley, England
@WorksWithWords @StepChange Me too it’s a bit hit & miss @virginmedia doing their best but internet highway not used to residential customers using connections like business customers I suspect. Back to work. Can’t let my colleagues & our members down x
-
Andy Bull
(@AndyBullyBull) reported
from
Poplar, England
@virginmedia I wouldn’t bother. No one has bothered to explain to my 85 yr old mum why her account has been cancelled and her PAYG balance (~£100) cleared out. No response to our formal complaint and no one willing to discuss. Shameful treatment of vulnerable customer.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Duke 💥
(@TheDukeCaboom) reported
@virginmedia Still no further on this. Tried using a new router and putting yours in Modem mode. Didn't work but now can't switch it back to router mode. Going to 192.168.100.1 or 192.168.0.1 doesn't work. There is a tiny window while booting but router is too slow to load the pages required
-
Randeep Sami
(@SamiRandeep) reported
@virginmedia I've called your customer service team twice this afternoon and both times I've been cut off after being on hold for ages! Can someone please call me back as I can't keep waiting on hold to get cut off over again.
-
The Prince of All Saiyans
(@Imasaiyanprince) reported
Virgin Media - Great Broadband, WORST customer service on the planet!
-
BLUCHIP - DEVELOPMENT STUDIOS
(@BLUCHIP_STUDIO) reported
@virginmedia Another automated system first such a let down it shouldn't be so bloody hard for a customer to actually talk to a human that knows what they are doing
-
Philip Page
(@Phil_Page227) reported
@virginmedia Well over 24 hours on hold with @virginmedia help line. Given my details to so many different robots.
-
Sarah
(@blondetwin1710) reported
@virginmedia Connectivity problems and upgrading account. But according to the man I spoke to, only new customers get the better deals. He seemed to feel our connectivity problems were our problem, not yours.
-
Rob Fereday
(@RobertFereday) reported
@virginmedia you attempted to set up my internet and failed on the 19th December, I was told I would be given a new date ASAP but am currently still down for the 11th January for you to try again. Any news? How do I get an earlier set up date?
-
Emon
(@EmonM_) reported
@virginmedia Is there a way I can directly speak to an agent I spoke to on 11th of December who lied to me? If not, say goodbye to a customer. (And yes, I won't need to pay as there is a 30 day honour agreement when renewing a contract).
-
Spiky Mike
(@SpikyMike1) reported
@virginmedia @RobertFereday What's going on with customer service? My TV has said Starting Up for the past 24 hours. We have done what is says on line and it says there is a problem and to call. I have called numerous times and each time after a few rings it cuts off. Please help!
-
Eylül
(@pandoraisalive) reported
@virginmedia I have been on the phone to contact customer services for half an hour (and counting), no reply from the messaging service either! Can you help?