Virgin Media Outage Report in West Wickham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Paddington, City of Westminster, London, City of London, Southwark, Hammersmith, Newham, Croydon, Redhill, Mitcham, Welling, Islington, Wandsworth, Beckenham and Merton.
| City | Problem Type | Report Time |
|---|---|---|
 Paddington |
Internet | |
| City of Westminster |
Internet | |
| Paddington |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@virginmedia anyone able to offer support today? Holding on for 22mins so far 😟
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Natalia🇮🇹🇬🇧
(@nut_ge) reported
from
Camden Town, England
@virginmedia Yes. It keeps going down. On/off. And yes an engineer should be having a look at. Still it’s annoying, I need connection to be able to work
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Fiona Duggan
(@fionaduggan) reported
from
Wandsworth, England
Dear @virginmedia #VirginMedia I have never experienced such shite customer service. Utterly utterly shocking, remote working or no remote working, is there anyone working. If a communications company can't do better? And your website is also pants. Yours non-faithfully,
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Neil Dawson
(@neiljcdawson) reported
from
Sutton at Hone, England
I see you @virginmedia after an hour of waiting you just hang up. This is rubbish
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia been on hold for 2 hrs 15 mins trying to book engineer to fix tv service & just been cut off😡😡. same prob that was allegedly fixed by engineer on 29 Sept (obviously wasn’t as still happening). Tried going online but no help!!
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James Aubrey
(@JimboUK71) reported
from
Sutton at Hone, England
@virginmedia I’m feeling so frustrated and fed up! I’ve had issues since Wed, when everything went down for 24 hours, now no wireless gadget will work correctly, very weak signal. Spend over an hour waiting fir CS to answer, he told me only option, PIN reset and put phone down!😡
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Emily Drabble
(@EmilyDrabs) reported
from
Camberwell, England
God put me out of my misery - holding on the phone to @virginmedia for more than four hours! Spoken to many people who put me through to other people but no one helps me. It’s the same 2 crap songs. At least get a playlist 😢😢😢
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Rob McGowan
(@Urzzz) reported
from
Bromley, England
@virginmedia is there warnings about scams on your website? Had the 3rd call within 1 week claiming to be Virgin Media, there is issue with your internet one. Few people might fall for it.
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Chris 🇬🇧🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
Translation: “If we want more money off you we’ll bend over backwards. If you try to leave us, we’ll make it as difficult for you as possible.” I’m now even more determined to terminate my contract. @virginmedia
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Brigitte RicouBellan
(@globalbribri) reported
from
Paddington, England
Virgin Media upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.
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Adrian Malaiet
(@malaiet) reported
from
Hammersmith, England
@virginmedia worst internet provider in UK, appalling service
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Samantha van Leeuwen
(@SamanthaLeeuwen) reported
from
Bromley, England
@virginmedia Outdone yourselves today. 8 months of issues and today the booked engineer chooses not to come as doesn’t think he can help. No comms, all day waiting, now 2 hours waiting for callcentre. #disgusted #virginnotcare #moneyfornothing
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Chris 🇬🇧🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
.@virginmedia amazing that when I want to talk to someone about moving house or changing my existing package, your team are more than willing to chat to me. When I get transferred to the team to disconnect my services and cancel my contract I get hung up on after 25 mins on hold.
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🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺
(@NoddyMaccy) reported
from
City of London, England
@virginmedia @ksw1980 My bill has been paid and that’s resolved. The issue now I believe is with your website. I enter my new password but cannot click the second box to confirm my new password.
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Natalia🇮🇹🇬🇧
(@nut_ge) reported
from
Camden Town, England
@virginmedia Nope It’s down again now! #virginmediadown @virginmedia what the heck?! Please fix it asap I need to work!
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🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺
(@NoddyMaccy) reported
from
City of London, England
@virginmedia I can’t seem to be able to reset my password for my account. Is there any way you could help me please?
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Emily Drabble
(@EmilyDrabs) reported
from
Camberwell, England
@virginmedia Well I spoke to so many people, trying to get my wifi booster which is part of my package! Customer service, technical, sales and retention but they all said someone else had to help, ended with Willard in retention but after the last half hour on hold had to put the phone down
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helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia Hi, I need assistance and I have not been able to contact the service
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Rixy
(@AshleyRix1) reported
from
London, England
@virginmedia your internet is a disgrace I’m defo leaving use tomorrow every single day I have problems with use and I don’t do anything about it constantly taking money every month and I don’t get what I pay for
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carly cella
(@CarlyCella) reported
from
Wandsworth, England
@virginmedia another day of no internet and useless customer services... WHAT IS GOING ON
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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sleuthhy
(@sleuthhy) reported
@virginmedia Would say it’s pretty irregular but happens without fail at least once a day
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deepricha thakur
(@DeeprichaT) reported
@virginmedia sending me bills even after returning equipment and bills paid. Please note I have to be on hour long queue over phone multiple times to cancel this connection where it was confirmed all charges paid. Worst customer service.
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Jonathon Evans
(@LazyNemophilist) reported
@virginmedia Unacceptable. I've been round in circles for months on your sms chat, phone line, online support, forum chat and got nowhere. I also wrote a letter of complaint. Your advice was to check my cables. I called to state this was Unacceptable but you closed the complaint anyway
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Johnson fkj
(@fkjtheory) reported
@virginmedia I have never seen a service where its impossible to contact CS. I have also sent an email for over a week now but no response
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Anthony Noguera
(@anthonynoguera) reported
@TheVampsJames @virginmedia Ha! You get a personal chat, the rest of us saddled to this shitshow of a service get fobbed off to indescribably frustrating offshore call centres or just plain lied to (“We don’t have any other reports of issues in your area” being my favourite).
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Alex McCreddie
(@Alexmary24) reported
We have had Virgin media for less than 4 days. Internet is poor despite being told it would work throughout the hse.We have no phone service. Its impossible to speak to anyone at VM. Our previous wifi was excellent. We will go back if nobody contacts us within our 14 day!
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Hussain Fatih
(@Hussainfatih) reported
@virginmedia Still the issues persist and I can’t get hold of anyone to speak to AT ALL. the automated system tells me there as intermittent fault with my line and then GOOD BYE! this is p*ss poor!!! How many months will it take to sort the matter out!? @Ofcom
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Arlynne Angeles
(@arlynneangeles) reported
Trying to not be pissy, but the results of the on-going issues of our Virgin Media account is $300 in calling fees as we've continued to need to use our cell phone, rather than the land line we're supposed to have. -_---------
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Elisa
(@Elisa09899987) reported
@virginmedia been trying to contact you with no success. Working from home is so much more difficult without a supportive company that ensures your internet connection! What do I need to do to get support?
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Jim McGrother
(@JimguitarMan) reported
@virginmedia Never had this with EE. Always got dealt with quickly. Phone operators gave direct numbers. Compared with this nonsense they were incredible.