Virgin Media

Virgin Media Outage Report in West Wickham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Wickham, Greater London, England 12/10/2025 17:30

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near West Wickham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Bromley, Islington, Poplar, Croydon, Orpington, Paddington, City of London, Camden Town, Newham, Southwark, Tower Hamlets, City of Westminster and Redhill.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomBromley Internet
United KingdomIslington Internet
United KingdomHammersmith Internet
United KingdomPoplar Internet

Community Discussion

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Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

  • lizmcdonnell1 liz mcdonnell (@lizmcdonnell1) reported from Wandsworth, England

    @virginmedia can you please tell me why thete is no broadband or t v service in Sw17 8dy area !!!

  • CrisSarfLDN HoodyStealer (@CrisSarfLDN) reported from Lambeth, England

    @virginmedia I want someone who speaks proper English and has more brain cells that a goldfish to respond to my complaints ongoing from Dec 2019. I don’t appreciate being fobbed off multiple time’s and then hung up on. I pay for service I’m not getting. It’s daylight robbery

  • LeovherGamboa Leo Vher Gamboa (@LeovherGamboa) reported from Camberwell, England

    @KirstyCM @virginmedia OMG, it’s the worse. I had an issue since October still haven’t been resolved until now and they are still charging me. Spent 60mins on phone 10x trying to resolve they pass you about or cancel call after being put on hold. Disgusting service. Just cancelled the Direct Debit

  • davedpalace Dave CPFC (@davedpalace) reported from Sutton, England

    @virginmedia no TV signal in SM1 area.

  • Alanpw1955 Alan Wilton (@Alanpw1955) reported from London, England

    @MannersJack @virginmedia Mine’s ok and I’m in London. Maybe it’s a local problem, it happens sometimes.

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @virginmedia very poor customer service from you again. Customers do not liked to be lied to and definitely hate being ignored.

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @virginmedia would love to watch this but you cannot provide the service that we pay for.

  • thombie123 John Thombs (@thombie123) reported from London, England

    @virginmedia I have spoke. To your CS team and I was passed to 3 different departments and basically told some admin nonsense about a call I made in October. Nothing as been resolved I don’t have TV service and I want have Broadband service soon as I will cancelling the that as well.

  • LeovherGamboa Leo Vher Gamboa (@LeovherGamboa) reported from Camberwell, England

    No to Virgin Media, better service somewhere else #novirginmedia #badservice #cancelservice

  • thombie123 John Thombs (@thombie123) reported from London, England

    @virginmedia It’s not if you fell short, you guys did fall short . I cancelled my service and it should have been cutoff on the 10th March not the 10th of Feb. all I wanted to here that it was going to be restored. #untrustworthy

  • alansbrown alan brown (@alansbrown) reported from Sutton at Hone, England

    @virginmedia The same as always. No!! As just now getting fed up of years of awful service and paying 130 a month #awful #CustomerService #CustomerExperience

  • billydavies07 Billy Davies (@billydavies07) reported from Croydon, England

    @virginmedia @SiFurber I’ve just had to pay for @NowTv to watch the football. I doubt @virginmedia will apply any money off to people for loss of service! Useless!

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @virginmedia TV not working and when I call you say everyone is busy and call later. What kind of shocking service is this.

  • deb_mae_ellis Deborah 👩‍💻 (@deb_mae_ellis) reported from Poplar, England

    @virginmedia Seriously considering terminating my contract the WiFi is terrible no amount of boosters you offer to send work .... frankly I feel you’re just fobbing us off

  • Jayme_Lowe Jayme Lowe. (@Jayme_Lowe) reported from Croydon, England

    @JessSRWhite @virginmedia There’s problems with Virgin in our area, just seen someone post x

  • puntofisso Giuseppe Sollazzo (@puntofisso) reported from Islington, England

    @issyl0 @virginmedia If they don't trust their own process, they should give options to do otherwise. Especially considering they forced us to pay for 6 months of no service as we're moving to an area they don't serve.

  • jameslkelley James Louis Kelley (@jameslkelley) reported from City of London, England

    Most painful #CustomerService phone call goes to @virginmedia. Tries to help with reducing my bill by offering Sky Sports and Cinema. Calls me 5 times and then starts by saying it isn’t a good time for him to talk to me...

  • skoney_girl JSK1 (@skoney_girl) reported from Merton, England

    @Bookdon @virginmedia Their customer services are non existent. Once upon a time they were a great company.

  • deb_mae_ellis Deborah 👩‍💻 (@deb_mae_ellis) reported from Poplar, England

    @virginmedia could you DM a direct number so I can discuss the appalling internet service you’re providing... £106 pm I expect more than we’re getting

  • LonglandNick nick longland (@LonglandNick) reported from Sutton at Hone, England

    @virginmedia is there a problem with your tv sevice at mo , in SM postcode

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Callain89 Callain (@Callain89) reported

    @virginmedia And spend all day on the phone again!? Here's a simple resolution, get a manager to ring me back rather than getting passed round every department in the company running up mp MY PHONE BILL

  • SueDawes9 Sue Dawes (@SueDawes9) reported

    @virginmedia Rang today to cancel can’t even do that as your systems down till 10.30 am and you don’t call customers back. Dreadful given I waited 15 mins to find that out!!!

  • Xxjos2000xX jos2000 (@Xxjos2000xX) reported

    @virginmedia This has caused a ton of grief, and your system has assumed that it's already been delivered and has told me to set it up in the next 24 hours. Your support did not help in the slightest, I had to deal with your parcel being incorrectly addressed by ringing yodel myself.

  • nadean_ni Nadean (@nadean_ni) reported from Belfast, Northern Ireland

    @virginmedia @TaylorMod Yes we've checked, the world and its granny knows VM is down in Belfast but this has been since Monday now. Absolutely ridiculous. Cost me a fortune on data when I moved and VM kept getting the addres wrong, was well over a month without the service and this was 2 months ago.

  • StavzMaria Maria (@StavzMaria) reported

    @virginmedia Hello. Yes I believe so. Just went onto the link you provided and it ran checks confirming there are no issues. Wifi is up and running now but for the last 2 months has been temperamental and I work from home. Is this an issue in my area??

  • TraderSimon Simon Kloot (@TraderSimon) reported

    @virginmedia OK, done that and still exactly the same problem. Can access Siteground with VPN. Siteground unreachable without VPN.

  • Macmilla16David David Macmillan (@Macmilla16David) reported

    @virginmedia I have tried that and cant get past the automated service

  • SueDawes9 Sue Dawes (@SueDawes9) reported

    @virginmedia once again you seemed to have excelled yourselves!!! 2 months of calls and still you can’t confirm the offer you’ve promised. BOT service disaster and call centre never enough staff.

  • TraderSimon Simon Kloot (@TraderSimon) reported

    @virginmedia It doesn't work without a VPN on the Virgin connection.

  • Chadlad1 Adrian Brooksbank (@Chadlad1) reported

    @virginmedia Hi, complete system, home phone, internet,tv down in LS21 2AR can you confirm you are aware please? Work all bloody week & can't access anything in my free time 🤬🤬🤬