Virgin Media Outage Report in West Wickham, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 30: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Kensington, Poplar, City of Westminster, City of London, Camden Town, Paddington, Orpington, Croydon, Islington, Fulham, Bexleyheath, Greater London and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Dan Vikman
(@DanVikman) reported
from
Merton, England
@virginmedia ...and it just becomes even worse. Wifi 350 package off all day, impossible to reach customer ”service”. Has @virginmedia been hacked?
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Ollie Jeffery
(@JefferyOllie) reported
from
Redhill, England
@SkyUK because we are with @virginmedia who are the worst Internet provider on the planet my daughter is eating into her mobile data. Do you have any offers for year 10 Students to help them with data. Thank You
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karen butcher
(@karenlilylion) reported
from
Camden Town, England
@virginmedia I just need the service i pay for to work and not to wait 50 mins for someone to answer the phone and not to be lied to that is all
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Toby Willis
(@TobyTryTri) reported
from
Bromley, England
@virginmedia your customer service number is not working! I am paying for an upgrade that has not been upgraded and it is impossible to talk on phone or chat to anyone online 🤬🤬🤬
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia No. That's the earliest they can come. But, the real problem isn't the router. The network's been flakey since Christmas, (couldn't watch your UHD channels) & worse this last week until today when it all completely fell over.
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Jack Taylor
(@jackjctaylor) reported
from
Islington, England
@virginmedia I’ve just received an email from you saying my new package is ready and shows me renewing for another 18 months, this is dispite the fact I called to cancel last week and we’re due to be cut off on Feb 11th. What’s going on?
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garveyjd3
(@garveyjd3) reported
from
Sutton at Hone, England
@virginmedia You did great in sorting out my internet issues quickly and sorting the right wires but you didn't have to sever my satellite dish cable... That needs replacing and splicing now....
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Dean Longman
(@DeanLongman1) reported
from
Sutton at Hone, England
@virginmedia I have done all that is requested and still not working so have been on hold for 53 mins for someone to put the phone down without even speaking to me yet again! What do you advise is the next step?
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Sean Hickey
(@SeanHickeyUK) reported
from
Croydon, England
Wow. Does @virginmedia have the worst customer service? Or do they just engineer the experience to make it seem that way?
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia It came back as per Virgin's text then the Broadband fell over again Sat pm. Then became intermittent. Seems to be ok at the moment. Loads of problems since Christmas but no refunds. Its not good!
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Xiaqua-Shiyeon
(@xiaqua_shiyeon) reported
from
Lambeth, England
@virginmedia trying to be smart. By giving **** broadband coverage & expecting people to pay for it. Thanks for the Subpar service & you too @ThreeUK .
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia Not only has TV, Broadband & Home Phone, ALL packed up, for ours & at least 20 other homes, but you've told me that it'll take at least 5 days 😳 to get a technician round to change my Hub (which isn't even the problem). 🙄
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Head ball boy
(@Richardnash12) reported
from
Bromley, England
@virginmedia my phone line still not working after the engineer fixed a fault in my area please can this be rectified immediately
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James Anderson 🏛
(@tufnelljimmy) reported
from
Islington, England
And @virginmedia is down again in N19.
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@Virginmedia When working your network is fantastic but when it fails you are disastrous! 😡 There are at least 20 houses near me with the same problem and you are telling us all that our Hubs are faulty. Hasn't it occurred to you that we probably have a serious network problem?
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Charmaine Rhule
(@Charms64) reported
from
Sutton at Hone, England
@virginmedia Last 24hrs no Internet connection Carshalton Beeches/Sutton household- poor reason given why did it happier my question
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Adah Parris (she/her)
(@AdahParris) reported
from
London, England
@virginmedia wifi outage again in SE London. This has been happening for the last few days but the website service status says there are no issues. What’s happening and when will it be fixed?
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Toby Willis
(@TobyTryTri) reported
from
Bromley, England
@virginmedia can you help?? I need to speak to someone about an upgrade that not upgraded!
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia Please help. I can't talk to u via home phone or mob. Our whole network (WiFi, TV, home phone) been going on and off for a week now but online status says it's OK. Please help!
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia Just rcvd text to say investigating network problem instead, so you've postponed visit. Your netwrk is great when working, but you really need to sort out Cust Srvc because it causes very damaging press on closed group social media. You need to "Think Customer's Perspective"!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Luke
(@allen_luke98) reported
@virginmedia @virginmedia the wait times are not an issue. I have called multiple times already, they just tell me to wait a few more days as the resolution of the issue has been pushed back again. What can I do?
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Bryan Kavanagh (insert $8)
(@Thatsprettycoo7) reported
@virginmedia Hi, we've tried this avenue and I feel this isn't being actioned or taken seriously enough. My mother in law didn't want to renew because she's moving in with us soon and we're now told she can't go back to her old contract. If we cancel during the cooling off period then she'll
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Craig Forman
(@Forman5Craig) reported
@virginmedia I’ve already submitted it as a formal complaint through VM. I’ve spent enough time on this today. I wasted a whole afternoon and don’t want to waste an evening either.
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Bryan Kavanagh (insert $8)
(@Thatsprettycoo7) reported
@virginmedia Lose internet and TV services. This is miss selling and I'll be taking this to the ombudsman for taking advantage of an elderly woman. This is catch 22, if she doesn't cancel then she'll be liable for an 18 month contract. How can we escalate this further / quicker?
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Alastair Milne
(@maestromilne) reported
@virginmedia But my point is the end user is completely blind to the true likely timeline to fix the problem. VM provide no access to any real insight into the specific outage issue. Just send multiple pointless ‘updates’ with ever extending target dates
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Hannah Roomes
(@RoomesHannah) reported
@virginmedia I can’t understand a few quid extra a month but not £22. I do not believe £166 a month now is not good value for money when a new customer can get the same for £40
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⚽️Darren Ardeman⚽️
(@firestarter_dla) reported
Stay away from @virginmedia #broadband if you have a lot of #smarthome devices. I made the mistake of switching from @SkyUK which was working perfectly and have had nothing but trouble for 5 months
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ItsN1Y4Az
(@its_N1Y4AZ) reported
@virginmedia Okay this is getting really frustrating now I connected back to the Virgin WiFi so I could click on the link and test but it wouldn't even load. We've been having VERY SLOW INTERNET ALL DAY, everything you've tried telling me to do hasn't worked. Can someone actually help?
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Bradie82
(@Bradie82) reported
@virginmedia No same issue - I have a Hub 3.0 and greem arrows flashing
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Craig Forman
(@Forman5Craig) reported
@virginmedia No I’ve tried explaining that. I have not changed my package since November 2021. It has purely been an error at VM and unfortunately the customer service follow up is shocking. As I said my contract is due up un May and it’s highly unlikely I’ll stay with VM