Virgin Media Outage Report in West Wickham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Poplar, Camden Town, City of Westminster, Croydon, Paddington, Carshalton, Southwark, Mitcham, Newham, Islington, City of London, Coulsdon, Kensington and Orpington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Poplar |
Internet | |
| Camden Town |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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James
(@jagats) reported
from
Whyteleafe, England
@virginmedia problems with my tv, sit o hold for over an hour, my landline phone dies, call back on my mobile and it says the call centre is closed!?
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craig crawford
(@craiginmotion) reported
from
Kensington, England
@virginmedia And how am I to do that with no service? It took 3 technicians to figure out my modem had to be “pin reset” and another to rename it properly. Thats 1 hr of my life gone. So glad @CommunityFibre has arrived near me.
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Jojo Nwokoye
(@Nwokojojo) reported
from
Wandsworth, England
@virginmedia WHY IS YOUR INTERNET DOWN AGAIN!?!?
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ジェイ (Jay D)
(@ChaosInCalm) reported
from
Merton, England
@virginmedia just had engineers out for noisy line. Was apparently working... They've left, Now the line is dead. HELP!
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john treacy
(@JJT35) reported
from
Wandsworth, England
@virginmedia what time does your call centre open? Been without broadband all day through a fault now it’s showing as fixed but we are still without service. Have done all online tests. Please respond as this is unacceptable. Spending a fortune running 2 laptops from hotspots!
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Lisa Joyce
(@lisajoyce33) reported
from
Bromley, England
@virginmedia for the last few days our internet and signal has been very poor, when I go onto the website to check the status it says it is unavailable, could you look into this please, Se207xn area
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CultMediaCollective
(@CultMediaLtd) reported
from
Eltham, England
@virginmedia have you got an email address for an actual human being we can contact about your terrible service?
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unhappy_george
(@george_hut) reported
from
Islington, England
@virginmedia What Do you mean register my device? I’ve been using it for five years with minor issues. The link you sent me is useless as it sends me to general info page. It works at #kingsX but no other station until Finsbury Park!
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Dr Andrew Fleming
(@Andrew007Uk) reported
from
Sutton at Hone, England
.@virginmedia - my internet is faulty, your automated help is not helping, you call centre is closed and I have never been able to make your on line services work since you involuntarily ceased paper based communications. Please can someone get in touch?
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Sam Ravenwolf Berry
(@Celticheart72) reported
from
Poplar, England
@virginmedia Still waiting for someone to contact me regarding my query after four days and 3 requests for help. Do you think this is acceptable customer service?
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Nik Simon
(@Nik_Simon88) reported
from
Wandsworth, England
@virginmedia hello. My internet is down with the flashing white light on the modem. Your online guide says to wait 5mins, as it means it is rebooting, but it has not changed for 24 hours. Who do I contact please?
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Ore Meta
(@OreMeta) reported
from
Wandsworth, England
@virginmedia TOTAL LIE. Spent majority of lockdown complaining about my intermittent service, dropping out during meetings etc. Eventually moved to a different provider and paid @virginmedia TWICE. Told to return equipment BEFORE a chq will be sent. No Chq received YET.
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Sam Ravenwolf Berry
(@Celticheart72) reported
from
Poplar, England
@virginmedia I have waited two days for someone to contact me, regarding a broadband problem and all I get is a automated reply telling me someone will get back to me. Unacceptable virgin media. I am not happy.
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William
(@wpcastile) reported
from
Paddington, England
@jexxicamunro @virginmedia OMG this is so bad, especially when working from home in a lockdown!
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craig crawford
(@craiginmotion) reported
from
Kensington, England
@virginmedia once again #epicfail no WiFi and after 20 mins on hold to speak to someone I’ve lost the will to live. What’s this **** hold music anyway? I want to cancel my service. You’re not the only game in town. See ya
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia No. We still don’t have any internet or TV and haven’t spoken to anyone. @VodafoneUK have sorted us out with extra mobile data. Can you share an email address so I can make a formal complaint please.
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia continue to having problems on broadband se6 london. 1 hr waiting someone answer at the phone or on chat. I seriously think to cancel my contract
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Jojo Nwokoye
(@Nwokojojo) reported
from
Wandsworth, England
@virginmedia Better but I had to cancel a pretty important call as Hotspot doesn’t cut it so thanks for that. No idea what I’m paying for
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Camilla Audia
(@camillaudia) reported
from
Merton, England
@virginmedia can you help us out? Service has been BAD for the past month. 3 time calling call centres and NOBODY picks up. Engineer appointment booked but cancelled as ‘issue solved’. It keeps disconnecting devices throughout the day. We work from home. Help or go to BT?
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia still having problems in sE6 london
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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jayden
(@nameisjayden) reported
@virginmedia No my 4g is so bad
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Andrew McElwee
(@andrew_mcelwee) reported
@virginmedia Hi there. Your fibre cabinet in my street has it's door wide open and all the connections exposed. Either broken open or left unlocked. It's outside 126/128 Caledonia Road, Ayr. Box # AYR62316. Wedged shut with a piece of cardboard for now to stop people noticing.
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kristine
(@krisser72) reported
@virginmedia No Internet the entire day, I work from home, having to use my mobile O2 Internet the entire day, “expect service back at 8.30 pm” what happens when I run out of data? I will not pay my bill in full next month or even at all….
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Sian
(@Sianxhx) reported
@virginmedia WiFi keeps cutting out every few hours for 20 mins at a time for the last 3 weeks.. can’t fast fwd catch up tv without the programme buffering every few seconds. Can’t get through to a human to seek help?! What’s going on with your service?
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C. Knox
(@cdmk_catlady) reported
@virginmedia @Davek85175302 Just phoned it, I use the only version, both say no issues. Have powered hub3 off & on multiple times just today. Checked all connections, all are tight. This needs sorting now. Not happy customers & we’ve been faithful for many many years.
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💀 Sharprocox 💀🕹️😻
(@sharprocox) reported
No stream unfortunately today guys as the Internet is being garbage 😑 @virginmedia can you please fix your Internet 👍🏻 #TeamB42 #internetfail
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Chimpy12321 (twitch)
(@EGreenhill1) reported
@chlooeeeexo @virginmedia @Twitch Ive had it for 6 months straight every night at exactly 8pm my stream would crash.. they have oversold the usage in your area which is why your upload speed will completely tank. They're honestly just awful.
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FHCatt
(@fh_catt) reported
@virginmedia Thank you (KF) - I have phone that number and been promised that someone will be here either tomorrow or Monday and instructions have been left with them as to where equip will be. Shame that I was not updated to this effect! Poor communications again from a comms company!
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Sina
(@Sina84900949) reported
@virginmedia Backtracking now in other chat as they cannot prove I cancelled the request but I proved I made the request. Can help but feel sorry for fulnerable people who call & fall for this stuff
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Edu Guy
(@EduGuy2) reported
@virginmedia No it states all OK. But speeds are shocking 126 kbps, this is an ongoing problem, so fed up of Virgin Media, hoping you put your prices up so I can get out of my contract early. When it works it’s OK, but lots of 🐌 speeds most of time. Certainly not 100mb speed, yes over WiFi.