Virgin Media Outage Report in West Wickham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Orpington, City of London, Greater London, Camden Town, Croydon, City of Westminster, Islington, Southwark, Paddington, Tower Hamlets, Poplar, Carshalton, Mitcham and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia By all means better start reading up on the #badcusyomerservice I’ve had since 2020 about March? Virgin still hasn’t fulfilled it resolution agreement mad back in Nov 2020 and have had to chase and hound you with up to 7 calls as staff which should be able to, can’t get it right!
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Dave Hammond
(@Dave_CAFC) reported
from
Crayford, England
@virginmedia your platform is useless it is constantly going down how are people supposed to run businesses with such white #virginmedia #garbage
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia We agreed after 2 years of slow service you’d upgrade my 2 TiVo boxes to V6 and bring 3 pods to cover dead zones agreed in Nov last year and after 3 missed appointments and you calling me 3 days to confirm the work to do & you still **** it up. #fuckwits
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FlippedAcademic
(@Rob_Garvey) reported
from
Bromley, England
A question for @virginmedia Is it more important for an engineer to a) resolve a customer's service problem b) get to next appointment because the engineer is measured on appointments attended rather fixed? You have one unhappy customer #poorcustomerservice
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The Sourdough Cyclist 💙🇬🇧🇾🇪🇪🇺🏳️🌈
(@SourdoughCycle) reported
from
Wandsworth, England
@virginmedia No sorry - telematics should help you out
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FlippedAcademic
(@Rob_Garvey) reported
from
Bromley, England
@virginmedia I moaned on Wednesday about #poorcustomerservice from @virginmedia, so it's only fair to praise when they #Getitright. Friendly Chavez was awesome, fixing the problem through competency and with a smile; the result a #happycustomer cc @marketingjulia
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Jemma Crow
(@jemmacrow) reported
from
Poplar, England
How is @virginmedia internet so bad?! It NEVER works…
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FlippedAcademic
(@Rob_Garvey) reported
from
Bromley, England
@virginmedia So you can't help me either! What's the point! Another @virginmedia #fail
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Furthermore I’ll not be renewing my @O2 contract when they merge with Virgin bad enough with on #showerofshit can’t be dealing with it on my mobile as well.
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Maria Marchant, MBACP
(@lovetosleepy) reported
from
Bromley, England
@virginmedia Internet is down in BR76HH. Engineer allegedly coming Fri as it’s only one house at fault. Now a neighbour is saying that there’s outage in the whole area & 30 June is meant to be the day we get our internet back. Any advice on which VM advice to believe, please?
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
Beware anyone thinking of joining @O2 they’ve just hiked up their rates and limited free data total usage when in Europe #ripoff also just merged with @virginmedia so expect the service to fall of a cliff when the call centres are rerouted to virgins Singapore call centres
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia You keep sending me emails and texts confirming what we agreed which are wrong…still how many times can you get this wrong… for a communications company you sure are bad at it!
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James Anderson 🏛
(@tufnelljimmy) reported
from
Islington, England
@virginmedia down yet again in N19. Almost all day. Everything is connected up correctly and have restarted.
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Bruno Belcastro
(@argen) reported
from
Camden Town, England
@virginmedia second weekend in less than a month without broadband/tv service. Disappointed.
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia YOU USELESS #***** two years of problems, of no shows after no show, today was to be the day it was all sorted yet you manage to ***** up a simple install job. You confirmed to me what was to be installed yet the engineer wasn’t told! #fuckwits
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Santero, human ambassador to ducks
(@djsantero) reported
from
Camberwell, England
@arunsbasra @virginmedia Fuuuuuuck, that's terrible. I just signed up for Virgin yesterday too... 😬
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia Yeah and speak to a snr complaints Mgr which I’ve attempted 3 times, been promised a call back in 48 hours and each time never got one… seems like they’ve not been trained to use your own phones! #saynotobadcustomerservice
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Shane
(@Barmybuilder) reported
from
Camden Town, England
@virginmedia what the hell is happening with the broadband in NW London - service is beyond a joke and has been for many weeks - customer support appalling I’d be better with 2 bean cans and a piece of cord #internetdown #virginbroadband #newproviderneeded
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Mabs
(@Mabs79) reported
from
Islington, England
@virginmedia is there a problem with the network in London N4. Broadband and TV nor working. Service status staying working ok
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi I called yesterday and was told my poor Internet connection is due to fault F009107079 even though this does not come up on the service status page? So I can’t track it and see when this will be fixed can you help?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gavin Williamson
(@soosider3) reported
@mdf200 @virginmedia Ah jeezo, best of luck if you have to engage with their customer services, round and round on their website, passed to their chat bot (round and round) to end up back at their website. Their Whats App exactly the same. Techie guys are brilliant if you can get through to them.
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RF
(@RF34303722) reported
@virginmedia I've called this number also and it provides a target time of 9.40am tomorrow to get the issue fixed. Why didn't the online service tell me this? Fed up this is the third day running with no broadband. Hardly a "network upgrade". No doubt Virgin will be wacking-up my price soon!
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Victoria Trow
(@VictoriaTrow1) reported
@virginmedia basic phone package £26 Then sign up for basic TV bringing monthly bill to £31. Within days of 360 I don’t want it,didn’t activate it. Cancel it within 14 days. Am told if I my bill for broadband will now be £51 pm. WTF? Why not original £26. Feel very shafted by VM
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Thumb💫
(@Thumb1x) reported
@esnxdv @blitz674283 It’s 100% a virgin media problem aswell because I used to get it all the time
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Amanda Jill Hunt
(@TheBunkerHunt) reported
@virginmedia I realise you cannot promise a fault free service but I deserve better than the rubbish I keep being told after all this time. How would you like it if you could not work properly for three months and no-one told you why?
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𝔸𝕪𝕞𝕒𝕟 𝔽𝕒𝕫𝕖𝕝𝕚 🔴⚪️⚫️
(@AFazeli) reported
@virginmedia Joined in December and was promised wi-fi boosters would be sent. Called two weeks ago to see where they were, was told I would be called back within 24 hours? Still no call. Starting to think I'd have been best staying with my previous provider. Very poor so far.
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Josh
(@Parleyyyyyy) reported
@virginmedia Been having same problem since November, it DID let me login, ONCE, then I told my partner to try logging in at the same time on her device. Since then I can’t access at all, Could this have something to do with the problem??
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Maya Hatton
(@Berryberets) reported
@virginmedia No there is no update. Initially it says everything is fine but when you test my hub it acknowledges there's an issue. I've turned the WiFi off at the hub, and also tried a reboot from the wall, so nothing. Says connection failed.
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Novice Punter
(@Nov1cePunter) reported
@virginmedia are you aware that your customer retentions team are essentially just telling your customers to set up an @O2 SIM and then cancel in your cooling off period to get the best deals. I insisted and insisted that I didnt need or want a new SIM but she didnt listen and…
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Daniel
(@danyos21) reported
@virginmedia 1) You’ve just completely ignored my issue. 2) So the boderline harassment I received is my own fault? Sounds an awful lot like victim shaming to me. 3) The company who hasn’t paid tax in the UK in 10yrs begging UK taxpayers for more money during a cost of living crisis?