Virgin Media

Virgin Media Outage Report in West Wickham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Wickham, Greater London, England 01/29/2026 21:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near West Wickham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, City of London, Camden Town, Southwark, Paddington, Orpington, Poplar, Croydon, Islington, Fulham, Bexleyheath, Greater London, Wandsworth and Newham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomCity of Westminster Internet
United KingdomLondon Wi-fi
United KingdomCity of London Internet
United KingdomLondon E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

  • antonypatrickuk Antony Patrick Assoc (@antonypatrickuk) reported from Hammersmith, England

    @virginmedia That’s my point!!! your text says you’re coming today, your system says Thursday! Once again a massive let down on your apparent Customer Service!!! Your call centre has just advised that the text was sent in error and the appointment is now Thursday....costing my company money

  • w_hawkins William Hawkins (@w_hawkins) reported from Camden Town, England

    @virginmedia Thank you. Phone customer services picked up straight away. It’s an area wide network issue which is being looked into, still out though.

  • Jay_Hul J (@Jay_Hul) reported from Crayford, England

    @virginmedia I have to say I’m completely done with your service. I have 6 months left, but I’ve had to purchase a BT package in order to WFH. The constant up/down of your network since lockdown has become a joke and I just want rid. #virginmediadown

  • MiriLopezMusic Miranda López (@MiriLopezMusic) reported from Wandsworth, England

    @virginmedia my wifi is down AGAIN for like the 5th time this year but it doesn’t say there are any issues on the app (SW18)

  • davidclark1966 David Clark (@davidclark1966) reported from Sutton at Hone, England

    @VirginRed Hi there, it seems as though my 250 points for being a verified Virgin Media customer hasn’t been applied, could you help me?

  • afcamachos André Camacho (@afcamachos) reported from Camden Town, England

    @virginmedia absolutely unacceptable what has been happening for the past 4 days in the North West London area. In times where so many people DEPEND on having a decent broadband to work from home, your service has been appalling. Customer service non existent it seems as well...

  • NessTownsend Ness Townsend (@NessTownsend) reported from Bromley, England

    @virginmedia trying to get hold of your call centre but it says you’re shut. Our internet is down which has major implications for my work and foster kids’ homework. What’s going on??? #fuming

  • w_hawkins William Hawkins (@w_hawkins) reported from Camden Town, England

    @virginmedia Not when I called - but subsequently Service Status has been updated to show the fault with an estimated fix by 4.25 this afternoon.

  • w_hawkins William Hawkins (@w_hawkins) reported from Camden Town, England

    @virginmedia Not when I called - but subsequently Service Status has been updated to show the fault with an estimated fix by 4.25 this afternoon

  • CultMediaLtd CultMediaCollective (@CultMediaLtd) reported from Eltham, England

    @virginmedia Yep, time has long passed. So what now? Another two hours on the phone to talk to you? Look down your timeline at all your replies. Anyone over there think there might be a problem?

  • olgabudimir Olga (@olgabudimir) reported from Wandsworth, England

    @virginmedia hanging in the phone for 17 mins to get technical help. Tried all the online solutions and still have issues. Anyone online able to help?

  • antonypatrickuk Antony Patrick Assoc (@antonypatrickuk) reported from Hammersmith, England

    @virginmedia I’ve now raised an official complaint! The @virginmedia customer service team were useless! I will be terminating my contract with you ASAP and will advise everyone I know about the level of service you offer #virginmedia #poorcustomerservice

  • margarethines1 mags (@margarethines1) reported from Kensington, England

    @virginmedia why’s you automated payment system not working!!!! 😡

  • KnowlesyCPFC AK (@KnowlesyCPFC) reported from Croydon, England

    @virginmedia is there a reported outage in the CR8 area? We’ve had no internet connection for nearly 30 minutes.

  • margarethines1 mags (@margarethines1) reported from Kensington, England

    @virginmedia Your 08000643777 or 03454541111 are not working properly! They not go back to the beginning after my area reference!!!

  • jackbremer Jack "interrobang" Bremer‽ (@jackbremer) reported from Wandsworth, England

    Spoke to fantastic @virginmedia tech support agent today, Michal in Cardiff, all sorted, then account management dept gave me a super deal.

  • NowHearThisUK Now Hear This (@NowHearThisUK) reported from Camden Town, England

    after 6 mths @virginmedia have found the fault causing my router going offline. i have suffered countless calls, 4 engineers, often 5 times a day outage and customer service suggest i just end the contract. my request for 1 month discount is unreasonable apparently. #valued

  • MemoryGate Michael Shilling (@MemoryGate) reported from Croydon, England

    @virginmedia @itvcorrie I suppose all those students locked down in halls at my old uni @ManMetUni need something to do.

  • CultMediaLtd CultMediaCollective (@CultMediaLtd) reported from Eltham, England

    @virginmedia Been promised somebody would call me back about a complaint for three weeks now. Nobody has, and it's a 1hr 30min wait on hold to talk to anyone at your end. Internet is terrible, engineers were a joke and you're still charging us full price...

  • NowHearThisUK Now Hear This (@NowHearThisUK) reported from Camden Town, England

    @virginmedia Intermittent but at worst was up to 5 times daily

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BARLODGE VERONICA BUTT (@BARLODGE) reported

    @virginmedia @ODEONCinemas And then you pay compensation 2 working days after it’s reported so on a Friday you don’t pay anything for 4 days while I’ve got no service. Appalling customer service.

  • juliabrennan5 Julia (@juliabrennan5) reported

    @virginmedia Is there anything you can do to help????

  • stevegcollins Steve Collins (@stevegcollins) reported

    @virginmedia Sorted over a lengthy WhatsApp chat. (Strangely the My VM app status showed an issue, but the website status check said all is ok.)

  • jamesgibson279 James Gibson (@jamesgibson279) reported

    @virginmedia Same bot answer as always,they will be called tomorrow,for a last chance to sort this ongoing issue, rude people on phone etc is not good business.

  • premierinn Premier Inn (@premierinn) reported

    @g_neale Thanks, Geoff. I do apologise for the WiFi issue, if you're still in-house, we would recommend speaking to Virgin Media directly as they would be able to look into this further for you being the provider on 0330 660 1136 and the team will be able to help you out. Keisha

  • g_neale Geoff Neale (@g_neale) reported

    @premierinn Thanks but I’m not spending hours on the phone to Virgin Media whilst we’re away for the weekend sorting out a WiFi problem that your company seems to be having nationally, not great guys, not great…

  • mrspnut Sian Thompson (@mrspnut) reported

    @virginmedia Why are all of your apps and services so poor? My wifi doesn’t work outside of the room my router is in but trying to conduct a home scan with the connect app sends me into an endless round of being told to connect to the WiFi. I couldn’t be any closer to the hub.

  • ceris57 Lesley McKenna (@ceris57) reported

    @virginmedia Yes have checked. All seems okay, but others in Luton have complained of outage. Anyway have booked an engineer for Friday.

  • nhickson0 hickson0 (@nhickson0) reported

    @virginmedia It’s constantly says there’s no issues in my area. I’ve spoken to your help on the phone all they tell me that it’s not an issue on their end and to use Sam knows to tell them the speed to my router which tells me and them that speed is low and then they help me no further

  • juliabrennan5 Julia (@juliabrennan5) reported

    @virginmedia Apparently not according to your link. I have spoken to your customer service dept and there is an issue which will not be fixed until 8th December. We are now without WiFi completely and apparently we just have to wait for it to come back on!! No help given. Awful service.