Virgin Media Outage Report in West Wickham, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 08: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Paddington, City of London, Hammersmith, Camden Town, Newham, Southwark, Tower Hamlets, Islington, City of Westminster, Croydon, Orpington, Redhill, Bromley and Bexleyheath.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Paddington |
Internet | |
| City of London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia still have bad single on my mobile? New contract, beginning to wonder why!!! Can you help me pls
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Harry Bilbao
(@harrybilbao) reported
from
City of London, England
@virginmedia My mother lives next to Grenfell and she’s a bit paranoid her router and/or charger is overheating. Customer services aren’t taking her serious. What should I do? Besides unplugging the service?
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia I used to be a customer before moving to Lewisham and left them because I was getting about 10% of the contracted speed and they were taking months to resolve it. They ended up admitting it was oversubscription.
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Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia need to find out who to contact about bad single on my mobile????
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia That's to discard physical problems with your cable.
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The router has a couple of pages that are useful, one has the logs (check the error timestamp matches when your connection went down). There is also a more technical page that shows the uplink / downlink channels, have a look and check there is some voltage on them.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi my internet is down again tried rebooting but still down and says no issues when done online check? Can you help as wfh so need back ASAP for Monday
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
Anyone on @virginmedia in SE London able to get online? We have had more issues and their service status page doesn't seem to be working. Doesn't look like they're responding to tweets either for the past 17 hours...
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
@virginmedia It's finally working but says there's an intermittant error on the network. No option to get it fixed though. Anything that can be done?
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🏍 brazen productions- jules hussey 🏍
(@brazenprods) reported
from
Camberwell, England
I’m on a tariff rethink day. @virginmedia pretty poor as always even though operative on phone tried her best
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The people on first line support are there to filter out the most obvious problems (wrong password, equipment not plugged or faulty, etc). Your goal noe is to prove that it's not your fault (device configuration, weak WiFi, etc).
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mark garratt
(@markjg65) reported
from
Camberwell, England
Really disappointed that my home broadband dropped out mid recording for a BBC show this afternoon @virginmedia ; your service is so flaky in South East London #virginmedia
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia There are your usual garbage explanations yes. Saying no fix for hours. Not good enough
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James Loveridge
(@JLoveRage) reported
from
Islington, England
@virginmedia hi guys, I'm in North London & having issues with my WiFi. Keep getting IP Configuration Failure message, yet all the lights are on/blinking correctly. Tried a factory reset and still not working. Ethernet is fine but none of my devices will connect to the WiFi. Help
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia Don't mention the word WiFi, your problem is the WAN connection. Plug you laptop via the LAN cable when testing / calling them.
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Mark Reddick
(@ChapterIV) reported
from
Banstead, England
@virginmedia can you reply quicker than the call centre on a C219 network error. 2 calls and almost an hour on hold... online link no help. Go on, beat them at their own game!
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Edward Baran
(@edward_baran) reported
from
Kensington, England
Once again virgin media down in central London SW5. No television and no broadband #virginmedia #virginmediadown @virginmedia
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CazkikassPhotography
(@KikassP) reported
from
London, England
@virginmedia thanks on behalf of all virgin media customers for not being able to pick up phones to help those who need help but have no wish to "Do it on line" we haven't received any compensation for 3 days of no net even though we have registered it everyday. PART ONE
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James Loveridge
(@JLoveRage) reported
from
Islington, England
@virginmedia It's working now but was down for 12 hours
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king elz 🪐
(@3lzantoinette) reported
from
Merton, England
one thing that #virginmedia really know how to do is giving their “sincere apologies” for whatever went wrong instead of actually fixing the problem, we don’t pay you each month to sincerely apologise to us for things you should be on point with 😭
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Electric Cycle Company
(@electriccycleco) reported
@vmbusiness We're still waiting for you to install. Your customer service is the worst I've ever come across in my entire career. My shop is still closed and I'm losing thousands every day in sales because of you.
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Adam Williamson
(@williamson_adam) reported
@virginmedia I wasn’t able to book an engineer as I couldn’t find that option. All the online help section did was keep running tests and asking me what lights were on my hub. No option to book an engineer 😡
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Pete Brooke
(@bigsalfordpete) reported
@virginmedia Are you hell there to help Been trying to sort an issue out and no response
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Tazuu
(@Youtubeom) reported
@virginmedia I’ve spoke to an operator on Tuesday to solve this issue and he told me my box is fine and I have to wait till Wednesday 3pm and the tv should be working fine. Surprise surprise the box is still the same. Even when I mention that the tv box is making wired noice
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JakeBellamy
(@jake_bellamy17) reported
@virginmedia how can you charge £135 a month for broadband, when we only get wifi downstairs? No wifi upstairs, customer service is a joke, hardly ever get through to anyone and when you do they ‘can’t help’. Absolutely shocking company, needs fixing soon!!
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Adam Williamson
(@williamson_adam) reported
@virginmedia The problem has been resolved but it’s an absolute nightmare trying to book and engineer online. Why not just have a button that says book engineer? Make life easy for people instead of having to jump thru hoops.
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Martha Walsh
(@MarthaWalsh) reported
@virginmedia Called in September to make you aware and was told the issue would be resolved and then it wasn’t when I checked my bill, so I raised a complaint last week,called again yesterday and was cut off 🙃
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Rufus
(@Rufus74844778) reported
@virginmedia If you had read my first message here you would know what the issue is. why am i as a loyal customer for more than 10 years about to see my bill rise to nearly £50 a month for the 200 package when if i was a new customer joining today i could get the very same or more for £30
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Electric Cycle Company
(@electriccycleco) reported
@vmbusiness We're still waiting for you to install. Your customer service is the worst I've ever come across in my entire career. My shop is still closed and I'm losing thousands every day in sales because of you.
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Paul wilson
(@paulscunny) reported
@virginmedia Rang 150 about wifi again. Just reset it again and told if it keeps happening to ring again. Well this is at least the 3rd time for the same reason and still no joy. Not happy with this, customer service is no good just the same script read everytime