Virgin Media Outage Report in West Wickham, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 01: Problems at Virgin Media
Virgin Media is having issues since 01:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Paddington, City of Westminster, Croydon, Carshalton, Southwark, Mitcham, Camden Town, Newham, Islington, City of London, Coulsdon, Kensington, Poplar and Orpington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Paddington |
Internet | |
| London |
Total Blackout | |
| City of Westminster |
Internet | |
| Croydon |
TV | |
| Paddington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Jamie Bolding-Howe🏳️🌈🇬🇧
(@Jamie_Howe75) reported
from
Stratford, England
@virginmedia I'm on the phone trying to cancel the order at this very moment, no doubt I will get blocked in doing so yet again or my call cut off again.
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Eva Collingwood
(@evac90) reported
from
Crayford, England
@virginmedia Like I said, I have tried to call but just get an automated service that directs me to the website
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Nadine_TeamTimmons 💙
(@Nadine_MrsSpoon) reported
from
Croydon, England
@virginmedia mum and dad both have virgin mobiles. dad's has broken and needs repairs and mum needs an upgrade. with all high Street shops now being closed permanently what do they do?
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Johnny Douglas
(@revjdouglas) reported
from
Hextable, England
@davebish @virginmedia Singularly the most sanctifying dynamic in my life over past year... endlessly broken zoom calls, or burning though mobile data... feeling your pain!
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Please i need to have assistance on some Wi-Fi problem and in friend referral. Can't find in the help pages, need a human contact thanks
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Andy Hunt
(@_andyhunt) reported
from
Bromley, England
@virginmedia Hello, I pay a premium for your fastest line. The last few months the broadband has been cutting out, incredibly slow and I’ve lost work. Ive been a customer for nearly a decade but the last few months I feel ripped off. Will you offer a reimbursement?
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Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia I was promised a call back from an engineer within 4 hours over 6 hours ago and nothing has happened yet my broadband and tv is still not working?
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia With 20 devices connected to reinstall? What's? This is a solution? Wow thanks
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Jamie Bolding-Howe🏳️🌈🇬🇧
(@Jamie_Howe75) reported
from
Stratford, England
@virginmedia What I want is all the orders cancelled and your engineer out here this week and put right what he did wrong because otherwise you will have serious issues with our property managers of our complex
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Jamie Bolding-Howe🏳️🌈🇬🇧
(@Jamie_Howe75) reported
from
Stratford, England
@virginmedia It was yesterday and I was hung up on 3 time yesterday by your staff, I reported problem on Tuesday and no one is bothering to call back when they say they will, twice now. I've requested 5 times that the order Is cancelled and get blocked everytime by your staff. I'm Furious
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✨Siany Sparkles 💙 ⭐️🏳️🌈💙💕
(@spencer_sian) reported
from
Bromley, England
@virginmedia wondering if there are significant issues in the BR7 area -Chislehurst
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Jamie Bolding-Howe🏳️🌈🇬🇧
(@Jamie_Howe75) reported
from
Stratford, England
@virginmedia I asked for it to be raised as a complaint but doubt it did get raised by the experience so far. I'm sick of talking about it, how about virgin actually gets of their *** and actually sort this out for once, and before you ask me to call virgin, forget it I've done enough already
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jordan
(@wharfyoung) reported
from
Poplar, England
@virginmedia Okay well I’m currently on hold to speak to a manager in customer care on the phone and have been for nearly an hour so if you’re able to get speed that up it would be much appreciated.
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jordan
(@wharfyoung) reported
from
Poplar, England
When you spend 2 hours on the phone to @virginmedia about a complaint that’s taken them over a month to respond to and they pretend not to hear you and hang up the phone coincidentally when they close at 9pm. I’m going to lose my **** soon.
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Eva Collingwood
(@evac90) reported
from
Crayford, England
@virginmedia I need to order a booster ASAP! The ‘100MB’ WiFi i apparently have doesn’t even reach my office upstairs. No surprises when I go to order one online there’s a waiting list...how long am I likely to wait? Surely if all your customers need a booster, there’s an issue??
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jordan
(@wharfyoung) reported
from
Poplar, England
@joelycett I need your complaining skills, virgin media are trying to charge me £230 for an account that they cancelled. no one seems to be able to help me on the phone, have spent over 8 hours on the phone in the last month and keep getting hung up on pls help
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Stephen
(@pennacksplace) reported
from
Camberwell, England
Holy **** @virginmedia sent me a refund for an error on a broadband account that was closed over 5 years ago 🙌
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Dr Lucy Webster
(@lucewebby) reported
from
Lambeth, England
@virginmedia Hi, our virgin media WiFi is down in SW4. Is there a local issue that’s being fixed?
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Eva Collingwood
(@evac90) reported
from
Crayford, England
@virginmedia I’ve tried to call but just get automated, I’ve tried livechat but they say I can’t order a booster through that service. What am I mean to do? I just want a lead time on the booster. Why can nobody give me that?
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia Or need please an email where I can wrote to solve some problems. Absurd can't communicate
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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DJ Dinamique 🇫🇷 🏴 😷 💙
(@DJDinamique) reported
I don't know about you guys - but when I heard @virginmedia were teaming up with @CarersUK to help unpaid carers I was hoping for more than just "have a free movie if you have VM services". Maybe I am being niave or missing something here? 1/2
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Jam.
(@jenniferamcx) reported
@virginmedia my blueyonder email isn’t working can you help?
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zerozSZN
(@ZerozSzn) reported
@virginmedia y is my internet so bad
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James Whitbread
(@Jim_Whitty) reported
@SkyHelpTeam My complaint was about my sky glass not working without me paying for a new router because your system didn’t want to work with virgin media.
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Rohit
(@rohitbangera_) reported
@virginmedia FIX YOUR ****** WIFI YOU BUMS
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budgiesmuggler45
(@budgiesmuggle45) reported
@virginmedia Tweeted earlier to tell you about 3.5 hrs on chat for my girlfriend as we are moving in together and she wanted to move the account for a month until the contract is over. Customer services quoted her prices higher than all deals we've seen just now. Scam company!
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Michael Clark
(@Michaelclark217) reported
@virginmedia Thanks for your reply @virginmedia. I have tried to log in and view the page as suggested but I get the below error message. "There's nothing to see here We've not got any on-going issues connected with your account, so there's nothing to see here".
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sean kelly
(@geordie1kenobi) reported
@virginmedia Customers get better offers if I did a deal now I’d lose my discount and have to pay more it’s crap then I get told I’m on a good deal with this discount on its utter rubbish you should look after long serving customer
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Simon
(@brizzlebris) reported
@virginmedia What’s up with your internet services in Bristol? Fourth day in a row with interruptions in service, router rebooting randomly and general WiFi outrages. Tried rebooting so many times and can’t get through on the phone. Poor.
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James Orrey
(@James_Orrey) reported
@virginmedia Have been messed around for the last month trying to sort this, really not impressed with lack of customer service. Had to get 2 lots of way-leave agreements signed which didn’t account for previous neighbours saying yes which is just stupid.