Virgin Media

Virgin Media Outage Report in West Wickham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Wickham, Greater London, England 01/18/2026 18:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near West Wickham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, Bromley, Croydon, London, Beckenham, Bexleyheath, Camden Town, Poplar, Fulham, City of Westminster, Reigate, Mitcham, Paddington, Merton and Redhill.

Loading map, please wait...
City Problem Type Report Time
United KingdomHammersmith TV
United KingdomBromley Phone
United KingdomCroydon Wi-fi
United KingdomHammersmith Internet
United KingdomHammersmith Wi-fi
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia I've had the issue for several months. Used to have no problems. Moving the router seems to have resolved it.

  • loftyjen #hellomynameis Jenny (@loftyjen) reported from Camberwell, England

    @virginmedia Have already spoken to a customer advisor today - is due is with the fraud dept failing to follow up issues & so now going via complaints dept.

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia Was useless. Uninstalled. Moved my router seemed to fix the issue

  • skoo3i Skoobi (@skoo3i) reported from Paddington, England

    NEVER join virgin mobile Uk. @virginmedia y do u associate with that piece of S***

  • bburey Bill Burey (@bburey) reported from Croydon, England

    @virginmedia Switched to @SkyUK @virginmedia no help - not a great way to keep customers

  • loftyjen #hellomynameis Jenny (@loftyjen) reported from Camberwell, England

    @virginmedia Have already spoken to a customer advisor today - is due is with the fraud dept failing to follow up issues & so now going via complaints dept.

  • CaffWilkinson Cathy Wilkinson (@CaffWilkinson) reported from Crayford, England

    The problem wasn’t resolved, informed that many customers were phoning with a similar issues with BT sport. Can’t log onto the app as my WiFi is currently not working either! That’s being looked at on Friday @virginmedia

  • NW6Penguin Napoleon (@NW6Penguin) reported from City of London, England

    @Emily_Benn @virginmedia I still get issues with bbc4 pixels ting again. Must be the only person who called about bbc4

  • smirny9000 smirny (@smirny9000) reported from Lambeth, England

    @virginmedia Service status says no broadband issues but TV does has issues. Also I tried phoning and that said there was both broadband and TV issues

  • CaseyMcCabeee Casey McCabe (@CaseyMcCabeee) reported from Sutton at Hone, England

    @virginmedia I have tried to get through to someone on your live chat, when I select exsisting customer I get told everyone is busy. If I select new customer I get through straight away. What a way to treat existing loyal customers!

  • CaffWilkinson Cathy Wilkinson (@CaffWilkinson) reported from Crayford, England

    Total frustration no internet connection & unable to fix until next Friday @virginmedia what happened to instant technology!

  • CaffWilkinson Cathy Wilkinson (@CaffWilkinson) reported from Crayford, England

    @virginmedia Just been told a ‘major problem’ but frustrating that an engineer is unable to visit after 5pm.

  • smirny9000 smirny (@smirny9000) reported from Lambeth, England

    @virginmedia The service status gives an estimated time of fix for the TV as 16:00 8th April, so yesterday afternoon...

  • deanspread Deano (@deanspread) reported from Kensington, England

    @virginmedia your service is so shit. Media store cant watch one film without having problems absolute joke

  • caking_it Sarah Joanne King (@caking_it) reported from Bromley, England

    @virginmedia She was in one location but is now on a coach heading home(UK) but has about 20hrs to go and would like the use of her phone! Her friend (on a different network!!) has worked fine since they set off. It worked on the wayout finding local networks as they travelled...

  • DaniMaguire94 𝕯𝖆𝖓𝖎 :) (@DaniMaguire94) reported from Merton, England

    @virginmedia my v6 box keeps making a clicking sound, i done everything suggested by your team online and no luck! Help please

  • djbhammer7 djbhammer (@djbhammer7) reported from Crayford, England

    @virginmedia Please can you confirm an ETA on fixing the Internet outage in area number 794889802, area ref. 22. Thanks.

  • djbhammer7 djbhammer (@djbhammer7) reported from Crayford, England

    @virginmedia Please can you confirm an ETA on fixing the Internet outage in area ref. 22. Thanks.

  • bburey Bill Burey (@bburey) reported from Croydon, England

    @virginmedia @virginmedia Wow you can’t even keep on top of your communications - if you bothered to look you would of read the ongoing saga about a cancelled install following a move date and broken cable @SkyUK 1 @virginmedia 0 !!! 5 times cheaper to keep a customer than create a new one

  • djbhammer7 djbhammer (@djbhammer7) reported from Crayford, England

    @virginmedia Please can you confirm an ETA on fixing the Internet outage in area number 794889802. Thanks.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JoeWayHalen Huh? (@JoeWayHalen) reported

    @virginmedia Still no response from complaint team. Still without home number despite choosing the option to retain at order. C-0401221762

  • j4ymcguiness Elle ♡ (@j4ymcguiness) reported

    @virginmedia To be fair. I want to speak to someone who’s actually going to listen to what I’m saying, not this idiot that I’ve currently got on the phone.

  • andy_richards1 Andy Richards (@andy_richards1) reported

    @virginmedia Yes, WiFi. They said there’s a signal fault for the entire postal area. We were told it would be rectified back in December, it didn’t happen. From 7am to 7.45am this morning, my WiFi dropped out 4 times ! I’m trying to work from home.

  • MaccaLFC_ Macca (@MaccaLFC_) reported

    @virginmedia Internet and tv never work. Won’t be back until 6 apparently. This has been going on since November. How am I supposed to work? I’m losing money! Been on the phone so much to you but managers are never free and never call me back.

  • akakko86 Ash (@akakko86) reported

    Boss - Why haven't you been working the past 3 days?... Me - Virgin Media is down innit.

  • AndyP2609 Andy Partridge (@AndyP2609) reported

    @virginmedia Yes. No fix before 3:30

  • j4ymcguiness Elle ♡ (@j4ymcguiness) reported

    @virginmedia She ******* transferred me to the Virgin mobile number that the scammers have used! And of course they answered the phone as ******* o2! ******* I cba

  • Sareyware Sarah Merritt (@Sareyware) reported

    Also in this bundle of 26 letters were new Sim cards we have been waiting on. I think @O2 and @virginmedia need to stop relying on @RoyalMail and find a more reliable delivery service for their customers!

  • VickiO_C Vicki O'Connell (@VickiO_C) reported

    @virginmedia The actual customer is not on Twitter. Her mum is @BateWilliams so if she DMs you the customer details can you contact her? As you can see on the screen shot she had plenty on her plate at the moment to be starting a Twitter account just to get a reply

  • mazza_the_minx Maria Ellis (@mazza_the_minx) reported

    @virginmedia quite possibly the WORST customer service I have ever encountered. Can someone contact me as a matter of urgency as I am getting nowhere fast on the phone to your incompetent operators