Virgin Media Outage Report in West Wickham, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 24: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Southwark, City of London, Hammersmith, City of Westminster, Greater London, Camden Town, Paddington, Poplar, Newham, Bromley, Redhill, Islington and Merton.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Total Blackout | |
| London |
Internet | |
| Southwark |
Internet | |
| London |
Total Blackout | |
| City of London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Philip 🦅
(@Phil_Swallow) reported
from
Croydon, England
@redheadlass1402 @virginmedia We’ve got the business service but it’s no better. They don’t seem to have any proactive monitoring or fault prevention and pretty much don’t care. They have a 3 hour service level that passed 12 hours ago, totally useless bunch of money-grabbers
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Robert Smith
(@RobertSSmith66) reported
from
Sutton at Hone, England
Q. What kind of moronic company thinks it enhances customer service by only allowing communication via WhatsApp on a phone? A. @virginmedia! @SkyUK here I come !
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Catt Hurman
(@catt_hurman) reported
from
Bromley, England
@virginmedia Hi @virginmedia guess what? I still have no wifi. Our 8th engineer visit scheduled for today (this time rescheduled because they needed a permit for the work). Just had a text saying engineer will be here next Tuesday now. Livid does not cut it. What kind of service is this?!
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Philip 🦅
(@Phil_Swallow) reported
from
Croydon, England
Time to ditch @vmbusiness I think, unreliable service & weak support
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Christine Allado
(@ChristineAllado) reported
from
London, England
@virginmedia Looks like there are issues that need to be resolved hopefully by tomorrow.. Is this something that might be fixed sooner and am I able to seek compensation?
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Richard Gendal Brown
(@gendal) reported
from
City of London, England
@virginmedia Thanks for your help but this is a problem only Three can sort! Their new system works where it’s deployed. The problem is that they haven’t deployed it everywhere - eg Elizabeth Line.
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Baz, Wacky worm!
(@mobiusb2) reported
from
Lambeth, England
Oh great Broadband broken! , and now got to wait in for Virgin media to fix it tommorow afternoon. Probably punishment for not watching the funeral.
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Mark
(@markrhorney) reported
from
Lambeth, England
@virginmedia again really???? I just signed up to a flipping contract and broadband goes down again! Worst mistake. Should have went with another provider. My Plex and my security system is down. Thanks for nothing virgin. 🤬🤬🤬
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Christine Allado
(@ChristineAllado) reported
from
London, England
.@virginmedia hi virgin, we've not had internet all day and absolutely need it for work. Can you give an update for why this is our network status?
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Philippa Rooke
(@Flipringer) reported
from
Bromley, England
@virginmedia Hi, I've been on the website & phone help for 2 hrs trying to get contact number changed on our acct (it's incorrect & won't save any edit via any device) but can't get a route to the correct help. We have an engineer coming who needs correct number, what can I do?
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@themotablogger @virginmedia Terrible in Dagenham too! At least 3 times a day it drops out and normally in the middle of an important meeting! Not good enough!!
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The Actionable Futurist® Andrew Grill
(@AndrewGrill) reported
from
Kensington, England
@virginmedia I’m not a VM customer, I just want to buy a WiFi pass as my carrier’s login methods have changed and I can no longer log in automatically
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LiLy Lovely
(@xiaqua_shiyeon) reported
from
Lambeth, England
@virginmedia your broadband sucks man!!! Can you just come and remove yourselves from my neighbourhood😑😑😑😑
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seiferxin
(@seiferxin1) reported
from
London, England
@virginmedia really let down by Virgin media. I'm on M200 and am getting 50M at the mo. As low as 0.18M around 7pm and 10M around 8pm. Your customer service chat hasn't responded in 3hrs. I've reset router and changed channels. It's been patchy all week What am I paying for?
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@Barclays why do I keep getting Error Code: 30915? I’ve been trying to log into my account for a LONG while now!! Coz of not having access @virginmedia have been stealing DD from my account even though I no lover have a subscription with them! Pls fix this b4 more money is taken!
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Philip 🦅
(@Phil_Swallow) reported
from
Croydon, England
Virgin Media should change their name to Virgin Media Outage
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Philip 🦅
(@Phil_Swallow) reported
from
Croydon, England
@vmbusiness outage estimated fix date is 20/09. What planet are you lot on?
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Catt Hurman
(@catt_hurman) reported
from
Bromley, England
@virginmedia you owe me £241.47 in compensation for 45 days without internet service since the start on my contract (22nd July) and the 3 missed engineer appointments. I will be chasing this through @Ofcom. When Will you start providing the service you’re contracted to?
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Miss Toppin
(@Miss_Toppin) reported
from
Croydon, England
Dear @virginmedia HOW AM I SUPPOSED TO WORK WITH NO ******* INTERNET? Saw your engineers on the road this week. Why have you not fixed the problem? Whatever licence you have needs to be revoked immediately.
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Guy Leech
(@guyrleech) reported
from
Camden Town, England
@virginmedia Here we go, phones again. This is the 21st century where other communication methods are much more efficient. I'll be surprised if they do respond to me and actually help with my 2 open support tickets (both failing your SLA)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Benny Hall
(@BennyHall17) reported
@virginmedia Would the pod help boost the wifi? How much would one cost?
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Lord Veitch
(@LordVeitch) reported
@virginmedia It’s definitely down. It’s been down all afternoon. I’ve tried rebooting, using an Ethernet etc. when will it be fixed
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Emma Hammond
(@emmachammond) reported
@DrDingBat1 @virginmedia It’s certainly unfortunate - I don’t know whether I was just being naive or bloody stupid but I always respected our collective morals- now all I see is corruption, one rule for one, and the blatant disparity between rich and poor the 1% vs 99%
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Diz
(@adizjapalmer) reported
@virginmedia Thank you. I haven’t had internet for going on 3 days now so I’m likely to cancel Virgin Media all together. Not because of the outage solely, but because there’s been no communication. Not good enough.
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Richard Cassidy
(@RichCass1008) reported
@virginmedia I dont know....Ive had a text stating "Just letting you know that the kit will be with you on null". Can I suggest a solution....send my mum a complimentary mobile phone so she has some form of communication with the outside world
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Phil Wickins
(@PhilWickins) reported
@AlwaysComputing @virginmedia We left them for toob, after telling them their £62 per month price was too high. On the day of cancellation, they brought it down to £19 per month. Too little too late… makes me so angry that they didn’t do that in the first place.
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James K
(@Kidwell2010) reported
@virginmedia who do I contact for very slow WiFi and no WiFi in certain areas of household
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𝒥𝑜𝒽𝓃 𝒲𝑒𝒷𝒷 🏴
(@wonderbiscut) reported
@virginmedia another day another outage. I get that nothing can run 100% of the time. But this is getting to the incompetent stage.
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barry moth
(@bazzermoth) reported
Hi @virginmedia I received a text to say our landline telephone service was being switched over to fibre on 5th April, but this hasn’t been done yet. Has the switch over been delayed??
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LS Photography
(@LSPhotography76) reported
@virginmedia your own service status page.