Virgin Media

Virgin Media Outage Report in West Wickham, Greater London, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Wickham, Greater London, England 02/28/2026 06:30

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near West Wickham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, City of London, Southwark, Hammersmith, Newham, City of Westminster, Croydon, Redhill, Mitcham, Welling, Islington, Paddington, Wandsworth, Beckenham and Merton.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Wi-fi
United KingdomCity of London E-mail
United KingdomLondon Internet
United KingdomSouthwark Internet
United KingdomHammersmith Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

  • bruttium bruttium (@bruttium) reported from Merton, England

    @virginmedia Seriously, it's laughable. Operator asking for a picture of my hub because you don't have a log of the equipment you provided me. 51min in and the only 2 things we know: that you didn't update my name when I asked months ago; and the broadband is slow after the patch up from Dec.

  • JLHayne Jess Hayne (@JLHayne) reported from Islington, England

    @virginmedia ridiculous. Been on the phone two hours and past to 5 people with no help. Poor customer service - will be cancelling.

  • bruttium bruttium (@bruttium) reported from Merton, England

    @virginmedia It was a change made with a deed poll and communicated months ago. If you "of course" have a log of the hub he couldn't find it. 59 minutes still no solution.

  • bruttium bruttium (@bruttium) reported from Merton, England

    @virginmedia SMS service sucks. 30min of security checks, I get a "Thanks for the details. I apologize for the inconvenience as there is a speed issued in the services i will transfer you to our technical team.I am sorry for the inconvenience caused". Next operator "May I ask your full name"

  • SMLJacinto Sonia Jacinto (@SMLJacinto) reported from Salfords, England

    @virginmedia I wish I could terminate the contract: you are not doing your bit that is providing me with a service!

  • flotus1982 MsKartinsWorld🇬🇧 (@flotus1982) reported from Bromley, England

    @StopFundingHate @TUIUK @British_Airways @NatWest_Help @AskNationwide @coopuk @VisaUK @TalkTalk @TheBHF @virginmedia @VirginHolidays @DFS @pandocruises @SandalsResorts @ImagineCruising @DWP Stop funding hate else you’re losing a customer. Im sure you’re aware there’re alternatives. I’ve abt five bank accounts, I’ve no problem closing @NatWest_Help @AskNationwide.. don’t support a paper that promote hate n bigotry in our society #StopFundingHate

  • SMLJacinto Sonia Jacinto (@SMLJacinto) reported from Salfords, England

    @virginmedia @StockerAlex And yes @StockerAlex it is true, in a 2 hour phone call, you talk with several members of staff, and to each one you have to start the same conversation over and over again! @virginmedia not good! Improve customer service, and don’t lie to your clients!

  • BenThapa82 Ben Thapa (@BenThapa82) reported from Croydon, England

    @virginmedia You don’t provide a service in the property I’m moving to so I had to leave. Soz!

  • CarysBarton Carys Barton (@CarysBarton) reported from Camden Town, England

    @BeckyHyland3 @virginmedia I’ve had so many problems they overcharged me £600 and won’t refund !

  • Luccoiffait Luc Coiffait (@Luccoiffait) reported from Poplar, England

    My internet has gone off AGAIN!!! @virginmedia It’s been on and off every day for 2years. And never as fast as promised.

  • chloeturnerr chloe turner (@chloeturnerr) reported from Biggin Hill, England

    Can’t believe how awful the service & customer service is at @virginmedia 😡 not one person there can help you!

  • BarryDanser BarryDanser (@BarryDanser) reported from Paddington, England

    @virginmedia For 3 years i have been calling you. Its your broadband quality you need to fix it

  • bruttium bruttium (@bruttium) reported from Merton, England

    @virginmedia I couldn't care less about the name issue. You're taking your payment anyway so this only becomes an issue for your security checks. I need a solution to my broadband, if you fix that you can write whatever you want as my name in the contract.

  • xstephw stephanie (@xstephw) reported from Bromley, England

    Living with bad WiFi is honestly stressful @virginmedia 🙄

  • lifeofbry Bryan Scott (@lifeofbry) reported from Lambeth, England

    @SonosSupport I’ve only noticed it today, I’ve had the same set up for 3 years and then just stopped. Doesn’t seem to be an issue with any other devices. No extenders as I live in a tiny flat and my speakers are all less than 5m from the router - my router is a Virgin Media hub 3.0 - ta

  • glenwil glen william pratt (@glenwil) reported from Poplar, England

    @virginmedia @matthewlovett What a poor way to attempt to help the issue - again terrible if not altogether non existent customer service.such a sad state of affairs that you should be one of the biggest players in this country in the commmuncations age - and yet such poor communication skills.

  • SMLJacinto Sonia Jacinto (@SMLJacinto) reported from Salfords, England

    @virginmedia Since the beginning of January (I moved house) and I am waiting for Virgin Media to connect my service! So I am without internet, TV and telephone! Booked 3 times, and 3 times you cancelled!

  • BonjourAnt Antoni Luke Kijewski (@BonjourAnt) reported from Croydon, England

    @virginmedia It’s a solid white light with no other lights but my phone, iPad, alexa, or my missus phone won’t connect to the WiFi says no internet... and yes I checked via your website I signed in to check the service status

  • CharlieBaden1 Charlie Baden (@CharlieBaden1) reported from Wandsworth, England

    @virginmedia Your WiFi service has been down for 5 hours any update

  • SMLJacinto Sonia Jacinto (@SMLJacinto) reported from Salfords, England

    @virginmedia I have complained... feedback or solving my problem has been none!!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • heysharron Sharron O'Connell (@heysharron) reported

    @virginmedia Have just called and no joy can a manager call me please it has been confirmed this issue started on 14 September I have been told it will be fixed in 4 days each time I call so no faith please can someone call me or put in writing what is happening

  • CliveGowing Clive Gowing (@CliveGowing) reported

    @virginmedia Don’t worry will probably be told to leave again on Monday if they haven’t resolved the issue. It’s like me wanting to pay for a service is an inconvenience to Virgin

  • EpiphanysP EP Wear (@EpiphanysP) reported

    Avoid @virginmedia at all costs. CS is simply 💩 & now they want me to pay a termination fee because they cannot service my new home. Customer advisor actualy told me not to buy/move but instead "look for a house service by them". Didnt realise home ownership was a joke to them

  • alfienoakes64 Mark Simpson (@alfienoakes64) reported

    @virginmedia you’ve been down for 24 hours now, dreadful service. That’s twice this week. Time to change my provider, should have done it last time.

  • LamJay9 Lam Jay (@LamJay9) reported

    @virginmedia I just received an email out of the blue telling my by Broad band has gone from M350to M500. REALLY, what, no apology for charging almost £90 for almost a year - no refund of the difference.  Virgin broadband is synonymous with broken promises! Frankly I am disgusted

  • BobBrockwell Bob Brockwell (@BobBrockwell) reported

    @virginmedia guess what? Our internet is down again. Honestly, the worst service provider. Every month we have an issue. Can’t wait for our contract to end….#cantcomequickenough

  • m2tt22 matty b (@m2tt22) reported

    @virginmedia No one knows what’s going on including me, I rang up yesterday at 3pm customer services said the work order is there and I should wait in they could come upto 9pm, and obviously no one turned up! I’m bored of speaking to clueless people know

  • CliveGowing Clive Gowing (@CliveGowing) reported

    @virginmedia No only been with Virgin since 25th October. It was the customer service that I have come to expect from virgin. Like it or leave attitude. Problem too difficult to resolve so give an excuse.

  • MancVintage73 Tracy Field (@MancVintage73) reported

    @virginmedia why oh why when I’m watching something on catch up does it stop after so long and says something went wrong! Every time it does it absolute joke this catch up service

  • NicholasdeLange Nicholas de Lange (@NicholasdeLange) reported

    Oops. I’ve discovered the problem lay with Virgin Media broadband: promising speeds of 100 Mb p/s and delivering little over 1! Sorry, NT.