Virgin Media Outage Report in West Wickham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Newham, Hammersmith, Orpington, Southwark, City of London, Paddington, Redhill, Bromley, City of Westminster, Bexleyheath, Camden Town, Mitcham and Epsom.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
TV | |
| Croydon |
Internet | |
| London |
Internet | |
| Newham |
Internet | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Fiona Duggan
(@fionaduggan) reported
from
Wandsworth, England
Dear @virginmedia #VirginMedia I have never experienced such shite customer service. Utterly utterly shocking, remote working or no remote working, is there anyone working. If a communications company can't do better? And your website is also pants. Yours non-faithfully,
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oly barnsley
(@olybarnsley) reported
from
Islington, England
@virginmedia #broadband in the N4 area is really slow every weekend. I pay to have a good service. I need it for work. Please explain?
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Graham
(@GR4_H4M) reported
from
Epsom and Ewell District, England
@radale @virginmedia Extremely! Possibly the WORST company I’ve dealt with..... and even after all that they still didn’t cancel the contract!
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🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺
(@NoddyMaccy) reported
from
City of London, England
@virginmedia I can’t seem to be able to reset my password for my account. Is there any way you could help me please?
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@virginmedia anyone able to offer support today? Holding on for 22mins so far 😟
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Natalia🇮🇹🇬🇧
(@nut_ge) reported
from
Camden Town, England
@virginmedia Yes. It keeps going down. On/off. And yes an engineer should be having a look at. Still it’s annoying, I need connection to be able to work
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Rob McGowan
(@Urzzz) reported
from
Bromley, England
@virginmedia is there warnings about scams on your website? Had the 3rd call within 1 week claiming to be Virgin Media, there is issue with your internet one. Few people might fall for it.
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Emily Drabble
(@EmilyDrabs) reported
from
Camberwell, England
@virginmedia Well I spoke to so many people, trying to get my wifi booster which is part of my package! Customer service, technical, sales and retention but they all said someone else had to help, ended with Willard in retention but after the last half hour on hold had to put the phone down
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Neil Dawson
(@neiljcdawson) reported
from
Sutton at Hone, England
I see you @virginmedia after an hour of waiting you just hang up. This is rubbish
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Natalia🇮🇹🇬🇧
(@nut_ge) reported
from
Camden Town, England
@virginmedia Nope It’s down again now! #virginmediadown @virginmedia what the heck?! Please fix it asap I need to work!
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Adrian Malaiet
(@malaiet) reported
from
Hammersmith, England
@virginmedia worst internet provider in UK, appalling service
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Emily Drabble
(@EmilyDrabs) reported
from
Camberwell, England
God put me out of my misery - holding on the phone to @virginmedia for more than four hours! Spoken to many people who put me through to other people but no one helps me. It’s the same 2 crap songs. At least get a playlist 😢😢😢
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia been on hold for 2 hrs 15 mins trying to book engineer to fix tv service & just been cut off😡😡. same prob that was allegedly fixed by engineer on 29 Sept (obviously wasn’t as still happening). Tried going online but no help!!
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Phil Swallow Photography
(@philswallowpics) reported
from
Croydon, England
@ItsDaveClayton @virginmedia Business or Residential service? We switched to VM Business two years ago and it is night & day better. Wi-Fi switched off at router and BT Home Hub used to distribute Wi-Fi throughout the house. I get 550 to the house and over 200 in other rooms
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carly cella
(@CarlyCella) reported
from
Wandsworth, England
@virginmedia another day of no internet and useless customer services... WHAT IS GOING ON
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James Aubrey
(@JimboUK71) reported
from
Sutton at Hone, England
@virginmedia I’m feeling so frustrated and fed up! I’ve had issues since Wed, when everything went down for 24 hours, now no wireless gadget will work correctly, very weak signal. Spend over an hour waiting fir CS to answer, he told me only option, PIN reset and put phone down!😡
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Neil Dawson
(@neiljcdawson) reported
from
Sutton at Hone, England
Props to Lee on the social media team at @virginmedia for resolving our broken internet and telly services
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Rixy
(@AshleyRix1) reported
from
London, England
@virginmedia your internet is a disgrace I’m defo leaving use tomorrow every single day I have problems with use and I don’t do anything about it constantly taking money every month and I don’t get what I pay for
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🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺
(@NoddyMaccy) reported
from
City of London, England
@virginmedia @ksw1980 My bill has been paid and that’s resolved. The issue now I believe is with your website. I enter my new password but cannot click the second box to confirm my new password.
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Emily Drabble
(@EmilyDrabs) reported
from
Camberwell, England
@virginmedia But can I order the free ones that are part of my deal? That’s been my problem that no one has been able to sort out!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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guy marsh
(@marshy313) reported
@virginmedia No issues locally .. still intermittent at best ... SG6 3JR 25 Cloisters Road
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Debs
(@woodland_wander) reported
Hello @virginmedia - do you have an email address for complaints please? Have submitted twice on the website, and via each feedback request and still haven’t heard a thing back, now you’re adding extra charges. I will pay final bill when it’s correct and complaint settled.
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Balwinder
(@bsinghvtd) reported
@virginmedia It’s not due to area outage anymore because that was resolved 2 days ago.
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Rich Cooper
(@coopster1978) reported
@virginmedia So by my estimate of 3 hours a day v 7 days you are able to waste 21 hours of my time of your current support(use this word loosely) methods but as a media company you can’t arrange a call?
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Zoe Griffiths
(@Zoemovelle) reported
@virginmedia They’ve advised that you’re going to try to steal money. Because one of YOUR staff members decided not to cancel it it’s “valid charges”. And then you want to call me at 8am? You’re not getting a penny from me.
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D_ROX_7
(@D_ROX_7) reported
@virginmedia Of course I did. It said no known network issues. But there clearly is otherwise why would Glasgow and Edinburgh not be coming up as per usual? It took my speed from the expect 200mb down to under 10mb. Glasgow seems to be back up now thankfully. See how long that lasts eh?
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Goutam
(@Goutam54206511) reported
@virginmedia Called 0345 no, sent text on 07 no, logged in another complaints - what else do you want me to @virginmedia ? My son missed his virtual lessons last 2 weeks? I have been informing about the issues and not resolved but collecting money regularly- is this your level of service?
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guy marsh
(@marshy313) reported
@virginmedia We recently had our road & pavements resurfaced & since then our internet has been pretty much 50/50 .. a lot of failure to connect. BT has been in the road & had to repair 5 of our neighbours connections & we’ve also seen a VM can a few weeks ago. Our service is awful
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Kelly
(@kellygibbins81) reported
@virginmedia No internet access just dropped around 8:15am called you and got a automated answer saying issues in SW15 area that are complex, how long will this take to fix I need to work and make a decision whether to travel to the office and I am in a Tier4 area.
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Craig Wilyeo
(@CWilyeo) reported
@virginmedia Yes spoke to customer service told me can’t do nothing has it’s on my bill already which I find a joke terrible customer service!