Virgin Media Outage Report in West Wickham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Paddington, Croydon, Southwark, Hammersmith, City of Westminster, London, City of London, Islington, Epsom, Caterham, Poplar, Morden, Newham, Fulham and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 Paddington |
Internet | |
| Croydon |
Internet | |
| Southwark |
Internet | |
| Hammersmith |
Internet | |
| City of Westminster |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Matt 🇪🇺🏴
(@sumnerpom) reported
from
Bromley, England
@virginmedia Oh look sound but no picture on at least I know the tv is ok as I can see the home and catch up menus. Service getting worse the more we pay
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia I have better things to do with my time than phoning @virginmedia The system should pick up on this. Virgin’s system is quick to chase me regarding the return of a bloody hub. Absolutely atrocious service.
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Peter
(@PeterToohey) reported
from
Sutton at Hone, England
Don’t ya love your tv being down for the whole day during lockdown. Always the same with virgin media.
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G
(@TheRealMrDrew) reported
from
London, England
@virginmedia That issue fixed itself. However, this evening we're getting the same problem. This has been going on for the past week on and off. I'm now told that the issue is estimated to be fixed by 2pm tomorrow - the service we've received from Virgin has been particularly poor of late
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Dean Callan
(@DeanCallan) reported
from
Camberwell, England
@virginmedia Every night I lose internet, I might just stop the direct debit and see how long it takes you to fix that?
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia The auto response system is terrible & apparently someone should have responded to my refund query & guess what? No one has bothered.
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Joshua B
(@Joshbratt87) reported
from
Camden Town, England
As previously stated, anyone thinking of getting @virginmedia don't! They lie, never answer calls and don't turn up when promised. Utter crap from start to finish, all while their tax evading owner @richardbranson sits on some private Island reaping the benefits. Dog 💩 company
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chrisoregan
(@chrisoregan) reported
from
Bromley, England
@etdragon @virginmedia Yup, I suspect this may be the issue. Ah well, first world problem :(
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Karl Lawson
(@KrLwsn) reported
from
London, England
@virginmedia Please could you arrange for a customer service advisor to call me. I've been holding 56 minutes, and my line was cut off while speaking to a member of your team. Feel free to DM me for more information.
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Chris Sutcliffe
(@chrismsutcliffe) reported
from
Camberwell, England
@tzusj @virginmedia .@virginmedia are just the worst. Over the course of about four months we found they incentivise their call centre staff to full on lie to you. Awful business practice, puts their service staff in a real bind
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🔥Jon Connor (No not that one)
(@realjonconnor) reported
from
Islington, England
@virginmedia It's not even about that. Even when there are no faults. I still get lag and disconnection issues. Very frustrating
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Holly B
(@hollyliba) reported
from
Camden Town, England
@virginmedia WHAT THE BLOODY HELL IS WRONG WITH YOU EFFING BLOODY INTERNET. We’re all working from home mid lockdown and have jobs to get done. Your service collapses all the effing time
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Rob Green Jnr
(@rob_green86) reported
from
Poplar, England
@virginmedia Yea I do that and it says to reboot my Hub 3. Which I do and then get 15mb for 2 mins and then back to 4mb. Can you please DM me with a link to online tech support because I've already wasted 3 hours this week trying to get through on the phone.
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia Everything. Broadband is terrible. Slow. Unreliable. Your customer service is terrible. I am cancelling the direct debit now. I was on hold for over 1 hour trying to leave
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia No just virgin being terrible. Hence why I want to leave. This is not just a one off. We have had these issues for months and your customer service is terrible as well. So I have had enough
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Adam McIlrick
(@adammcilrick) reported
from
Camden Town, England
Hey @VirginMediaCorp and @virginmedia ... we waited for your engineer today - rearranged work schedules/meetings. Nothing. No call. No text. No email. No show! DM for our remedy number - this is absolutely #atrocious #customerservice. The #complaint will be escalated if no reply.
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Pocket Tips
(@invisiblehive) reported
from
Camberwell, England
@virginmedia worst service now. Paying for a TiVo box and have had no wifi or TV working for nearly 9 months now. Have tried a booster now cannot get through to cs.
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia Supposed to have a 350 meg line. We get speeds of 20 Meg. The router keeps freezing. The router doesn’t reach all the rooms in the house. Internet connection drops regularly. Basically anything that could go wrong does. Terrible.
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia I don’t need the app. I know there are black spots as I no signal in certain rooms. Are you trying to wind me up. As I have already said I am leaving. Direct debit has been cancelled and I have notified you in writing via this channel as no other way to contact you
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia No just virgin being terrible. Hence why I want to leave
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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/
(@Hitttaaaa) reported
@virginmedia I’m well within my 14 day cooling period and would like to cancel I got my broadband fitted Friday 12th Nov. I don’t want to hear any excuses I want to cancel now how do I go about this? Ring? Live chat? What? I’ve already booked a new provider.
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Kristian Sotiroff
(@KSotiroff) reported
@virginmedia hi. I was supposed to be delivered some new kit yesterday between 8-6 but never received anything nor any notification from your delivery company. How can I chase up the order? The website doesn't give me any options. Thanks
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Bella
(@iamthebella18) reported
@virginmedia internet is soooooo **** omg
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Kxfi.be🥷🏾
(@kofailarbie) reported
@virginmedia @O2 Bro can you guys fix your packet loss and stuff I can’t do anything without lagging and your customer services keeps directing me to do obvious stuff
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Orchard Punk
(@OrchardPunk) reported
@virginmedia heyyy so when do you expect your outage in Bristol UK to end?
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Austin
(@aplusdev) reported
@virginmedia This doesn’t work. I’ve been using virgin tv go for a very long time and have only recently encountered this issue. How can I clear my registered devices?
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BigPaulinWales
(@bigpaulwales) reported
@janeskyn @virginmedia Have had no problems with EE, do NOT go to BT, very poor customer services.
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charanjit
(@charanj42965301) reported
@virginmedia hi there when are you launching the hub4 connect app because when I had the hub 3 it was really really bad when I paused my PS4 I kept lagging because I just paused the device and also I tried rebooting the hub on the app but never worked I had to delete it
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FClay
(@MissFayeRay) reported
@virginmedia Guys, it’s 5 hours later. And there’s still issues, and still mixed messages on different platforms. This is really disappointing for a paid service
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Jane Hoskyn
(@janeskyn) reported
Wow, @virginmedia. Again?? You're determined wreck my livelihood, if not my actual life. Dead router, no help available til weekend, must now figure out how ******** to work in the morning. If I don't work, I don't get paid. Who should I switch to? Sky? Plusnet? Who's reliable?