Virgin Media Outage Report in West Wickham, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 01: Problems at Virgin Media
Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Paddington, Southwark, Croydon, City of Westminster, City of London, Newham, Redhill, Mitcham, Welling, Islington, Wandsworth, Beckenham and Merton.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Paddington |
Wi-fi | |
| Southwark |
Wi-fi | |
| Southwark |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia Or maybe that’s wishful thinking. Anyway. We will be considering our options over the weekend and I don’t think we will be staying with VM. Bad service is too regular now
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Regalo London
(@RegaloLondon) reported
from
Merton, England
@virginmedia can you update me pls My broadband and Tivo is not working CR4 postcode #mitcham #merton #internetdown
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The Chief
(@AndyGixxer46) reported
from
Bromley, England
@virginmedia The complaint was about my address in the first place, I was advised you didn't have any forwarding address for me now your saying you have multiple.
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The Chief
(@AndyGixxer46) reported
from
Bexleyheath, England
@virginmedia I've been waiting 6 months for a reply to a complaint can you get someone to call me ASAP.
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Jay Bourley
(@drummerJ83) reported
from
Sutton at Hone, England
@virginmedia Hello, I've tried rebooting the hub and it has made it worse. There was nothing listed on the site as a problem for my area. I can't get through anything on Netflix without 4,5 maybe 6 stops to buffer.
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Stefan ANASTASESCU
(@StefanANASTASE3) reported
from
Bromley, England
@virginmedia Hi it’s with Media. Need to cancel subscription to Sky Premier channels and that requires 30day notice, which I haven’t been able to do for the last 30days...and it keeps rolling into another month and so on...
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Deano
(@deanspread) reported
from
Kensington, England
@virginmedia just paid £14 for a film off media store but it just won’t load. Absolute joke of a service
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia When you are using your data in your own house so often, have Netflix, Now and Amazon Prime you pay for that you can’t even use when Broadband are down, you have to ask, what the HELL am I doing with a company that can’t provide a basic bloody service.
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Stuart & Sarah
(@the_tickners) reported
from
Bromley, England
@virginmedia ridiculous disgusting service, had problems all week, had engineer booked between 4-7pm today, been waiting 3hrs and nothing. Called virgin and India told me there is an outage in area and therefore have cancelled engineer but not told anyone! No reports on web 🤬
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Stefan ANASTASESCU
(@StefanANASTASE3) reported
from
Bromley, England
@virginmedia hi , have been trying to contact you for the last month. Each time been waiting for 25-30 minutes with no answer. Today after 10min someone answered but said cannot access my account. When I insisted she needed to make a note she cut me off. Awful!
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Jay Bourley
(@drummerJ83) reported
from
Sutton at Hone, England
@virginmedia Hi thanks already tried lots of this and we've only had the problem for past couple of days so I can't see why it would be an issue with the Ethernet cable or positioning.
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Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
@virginmedia Got a message from your team saying our local issues had been fixed yesterday, and yet the service was down this morning for over an hour and it’s down again now.
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angela b
(@angelab2711) reported
from
Islington, England
@virginmedia Service has literally just been restored so I'm guessing it was just an outage
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia That would imply that I had faith in your services & belief that you cared about your customers. I know from the past that this is not the case. I have already checked and this problem is supposed to be fixed by 3pm, it has been ongoing since 8am. It really is tedious and boring
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angela b
(@angelab2711) reported
from
Islington, England
@virginmedia lost all channels and broadband,tried rebooting to no avail. Service status showing no known issues,service just suddenly stopped. London N16 area
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia The deeper check did not work because the internet is down and therefore the check did not work......it’s just so pathetic really
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Rupa Grahame
(@RupaG) reported
from
Merton, England
@virginmedia Yes it looks like there is a problem in the area. Frustrating. Thanks.
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Marko Grdosic
(@markogrdosic) reported
from
Islington, England
.@virginmedia customer service twice hang up the phone, website says broadband works perfectly in the area, and still there’s no internet and no way to find out from you what’s happening. And still paying the highest bill every month compared to every other provider!
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Wayne Sumner
(@bexhoops) reported
from
Crayford, England
@rajeevdatta @RuislipR @virginmedia My problem is...I live right at the furthest point from the bt exchange so by the Time it gets to me it’s as slow as hell..that’s why I went virgin...expensive
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Jonathan Kelly
(@JKBartsHeart) reported
from
Kensington, England
@TheMichaelMoran @virginmedia I know, not as regular but I get issues + creative billing. But they ring every week to up sell. I just need to get my arse in gear & switch
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Elaine Halewood
(@laineyriba) reported
@virginmedia Still no internet. Still no response. Now need to wait for an engineer to come on Saturday. Don't bother VM just tell me how I can cancel because I cannot speak to anyone!
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Dr Penguin
(@DrPenguin16) reported
@virginmedia when will you figure out how to make a FUNCTIONAL network service. ******* useless you lot
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Jason Peacock
(@jasonpeacock8) reported
@Plusnet I’m currently with @virginmedia and my contract ends in August. I’ve lived in this house for 24 years and never had a BT line. Question. How long does it take to get your Broadband in from scratch?
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John Mckinley
(@Homermckinley) reported
@virginmedia gonna presume the mobile network is changing to Vodafone, I see 4g browsing speeds are down and I've very little signal in or outside my home, same as my work vodafone. Can I leave my contract due to this change and join EE?
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David Holmes
(@DavidHo86685927) reported
So I qualify for Volt being a customer of both @virginmedia and @O2, I've applied through my 02 app and heard nothing, any help please ?.
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Lucy Michela
(@lucymichela19xx) reported
Either the guys who own this house pay 10p a month for this internet, or @virginmedia around here is the shittest connection going. Never used to average 50 to 60 ping with constant packet loss in the last place they had on @BTGroup
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iKyle 🏳️🌈🇬🇧🇫🇷#WearItWithPride
(@iKyle2017) reported
@derrickca @virginmedia Stick to it or they’ll continue with the vile service.
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J
(@mr_staplegun) reported
@shoottheducks @virginmedia The reason I left also. Might be fast when working but when you have regular outages pretty pointless. I got out using thinkbroadband free health monitor. Basically pings your router regularly and tracks failed pings. I sent them the evidence and they allowed me to cancel
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Tina boatman
(@Tinaboatman) reported
@virginmedia so just in case I was in any doubt about cancelling my contract with you after being a loyal customer for more than 20 years !!! You have once again well and truly messed up so I can confidently say @SkyUK are 100% better
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Jack Gallagher ⚓
(@JackoBlogs) reported
@virginmedia I’d be fine with your WiFi if I had asked for a **** connection that constantly dropped, but I didn’t x