Virgin Media

Virgin Media Outage Report in West Wickham, Greater London, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Wickham, Greater London, England 03/02/2026 10:55

March 02: Problems at Virgin Media

Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near West Wickham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Barking, Hammersmith, Croydon, City of Westminster, Southwark, City of London, Tower Hamlets, Paddington, Newham, Redhill, Mitcham, Welling, Islington and Wandsworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomBarking Wi-fi
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomHammersmith Total Blackout
United KingdomCroydon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

  • SandraS80775853 Mary (@SandraS80775853) reported from London, England

    @virginmedia This issue has been going on since August. Loss of power for hours on end is adding up to several days. I am currently on hold which I've been doing for 30 minutes. Shocking @Se7 residents please take note of @virginmedia

  • starmanuk Jason Starman QBE 💙 (@starmanuk) reported from London, England

    @virginmedia No issues reported. But 7 houses locally reporting outages on local forums. This is happening frequently.

  • Champs707007 Stephen Champion (@Champs707007) reported from Bromley, England

    @virginmedia It’s now showing there is a problem. It’s been going on for 3 days now being very intermittent but only just started showing there was a problem this morning

  • ranaraptor Rana Rahman (@ranaraptor) reported from Wandsworth, England

    @virginmedia It’s still not working!! I have this message from your site, “There's a broadband issue in SW11 XXX. Thanks for your patience while we work to fix things as quick as we can. You've registered that an area fault causing a loss of broadband service is affecting you.”

  • ranaraptor Rana Rahman (@ranaraptor) reported from Wandsworth, England

    @virginmedia Do you have a date/time? What is the tech issue? I’m trying to run a business remotely, and Virgin is severely letting me down unfortunately. #virginoutage #virginmediadown

  • appariciojunior AJ (@appariciojunior) reported from East Ham, England

    Checked the speed and 150mb I cant. It can be foolish of me but 150? I cant for real. 900mb minimum, my house moves are planned based on fiber connectivity. ps: 150mb from virgin media hahahhahahhahaha everyday in the phone screaming with customer service, nope im good

  • ranaraptor Rana Rahman (@ranaraptor) reported from Wandsworth, England

    @virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡

  • emmalouchu Emma Churcher-Holt (@emmalouchu) reported from Camden Town, England

    @virginmedia Even this link isn't working. Takes me straight to auto bot/live chat messaging service and there is no one actually responding.

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    @YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.

  • Champs707007 Stephen Champion (@Champs707007) reported from Wandsworth, England

    Again my Virgin Media broadband has shat itself. Shows it’s connected to the net but with zero download zero upload yet service checks says no problems In your area. Can’t wait to leave fed up of this

  • bethcanadian Beth (@bethcanadian) reported from Lambeth, England

    @virginmedia I came home to it working so whatever you did to fix it, thank you!

  • Champs707007 Stephen Champion (@Champs707007) reported from Wandsworth, England

    @virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection

  • Phil_Swallow Philip 🦅 (@Phil_Swallow) reported from Croydon, England

    @vmbusinesshelp @vmbusiness Ah, so when there will be nothing to do or see you will become interested, is that the customer service ethos at VMB? Staggering, but not surprising

  • Phil_Swallow Philip 🦅 (@Phil_Swallow) reported from Croydon, England

    Shockingly bad experience (again) from @vmbusiness @vmbusinesshelp - “upgrade” yesterday has wiped out my Wi-Fi - engineer coming next week. Couldn’t make it up, these cowboys really are the worst

  • muloongo Muloongo Muchelemba (@muloongo) reported from Kensington, England

    @virginmedia Why is the broadband service down today?! It’s been patchy all week. For the price we are paying every month, we expect better than this… #virginmedia

  • mihaialaci Mitzy (@mihaialaci) reported from Poplar, England

    @virginmedia They escalated my complaint,but looks like the package is not available to us.When my contact expires will definitely looking at other options as I don’t trust Virgin Media anymore

  • ranaraptor Rana Rahman (@ranaraptor) reported from Wandsworth, England

    @virginmedia My broadband is finally back on. But after this latest horrific outage, I am now actively searching for a new provider. #virginoutage

  • Lisboadolphin71 Lusitano71 (@Lisboadolphin71) reported from Camden Town, England

    @virginmedia no services for all 5 days now! Your customer care is appalling! And, apparently, nothing is wrong, according to your website. Bad!!

  • ninepine Mike Fuller (@ninepine) reported from Banstead, England

    @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

  • wowbaggerish (An)TonyM 🇺🇦 (@wowbaggerish) reported from Epsom and Ewell District, England

    @virginmedia @gosportjack75 Yes. Please ensure you do. It's appalling customer service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MsCatieMaxx Cate (@MsCatieMaxx) reported

    @virginmedia The situation is that I've spoken to a ream of support agents - all of whom have promised to sort out the situation for me - all of whom have done nothing!! He was waiting in for an engineer to arrive to today from 7am and no-one turned up. It's an outrage!

  • gillett_liam liam gillett (@gillett_liam) reported

    @virginmedia I have never had good service on your Internet, you do not provide screen readers on your boxes unlike sky and most smart TVs and your customer service is awful. All know I’ve not had a very good time and no matter how many times you’ve tried to fix the situation it never worked

  • GemmaGx Gemma Gillespie (@GemmaGx) reported

    @virginmedia Still no TV...it is saying network cable unplugged..but all connected and not been touched..

  • ChesrayNelson Chesray Nelson (@ChesrayNelson) reported

    @Whats_UpWithU @virginmedia I don't like slagging companies off but share your pain. I have been struggling to get a router upgrade they offered me since July! 6 chat support contacts and 2 phone calls and still nothing. What is going on @virginmedia ???

  • MikeP_mpass Mike Pattinson (@MikeP_mpass) reported

    @virginmedia I haven’t done that - no idea how to do it or how to get to the hub settings page. If that’s the fix - can you tell me how ?

  • JasonSodhi ADULTISH GAMBLINGENO (@JasonSodhi) reported

    @virginmedia When it’s plugged in it’s quicker but not all devices can be plugged in as they are all scattered around the house.. this is a problem that keeps happening and I’m fed up with having to contact you. When I ring all that happens is I get hung up on which is 2 hours off my day.

  • Nabz501 Nabzzz (@Nabz501) reported

    @virginmedia The complaint is irrelevant to anything the complaint was for the appalling level of service I have received from your company and colleagues

  • gillett_liam liam gillett (@gillett_liam) reported

    @virginmedia A lot of issues which are all outlined on the account and are under investigation but I should have had a callback yesterday once Steve had looked at the account. This didn’t happen and obviously I don’t have a direct contact number for the person I spoke to.

  • West_Lower_Blue Peter B. (@West_Lower_Blue) reported

    @virginmedia Then I’m wasting my time, again! Customer Service is just not that, that do not help and they do not provide a service. How do I escalate this when all you do is put barriers in the way. A complaint to OFCOM

  • laineyrun Elaine Rundell (@laineyrun) reported

    @virginmedia There is always an issue but when I phone or go on live-chat I’m told everything is fine.