Virgin Media Outage Report in West Wickham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Croydon, City of Westminster, Newham, Hammersmith, Bexleyheath, Camden Town, Mitcham, Redhill, City of London, Bromley, Epsom, Wandsworth and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Southwark |
Total Blackout | |
| London |
Internet | |
| Croydon |
Internet | |
| Croydon |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Wilbur
(@wilburthewotsit) reported
from
Croydon, England
@virginmedia It says fine but it works only intermittently. Many neighbours say the same. I have already filed a complaint as have others.
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Ian McKenna
(@ianmckennaftrc) reported
from
Islington, England
Service 4 @virginmedia customers is in total meltdown have had 4 significant service failures of service since #Lockdown trying to call to cancel my service but they just put me in a loop. Happy to case study on how poor #VirginMedia for any journalist followers please DM me
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Deborah Smith
(@bubspinki) reported
from
Banstead, England
@virginmedia Well not sure what to say contacted you for help and no further forward .... spent numerous minutes tweeting u and nothing sad times when all I want to do us make sure my mum is ok 👌🏼
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia There was but apparently fixed. Not sure I believe that. It’s really slow when I test even after a reboot and webpages constantly don’t load or take a long time
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Billy Davies
(@billydavies07) reported
from
Croydon, England
@virginmedia spoke to someone yesterday about my poor service and box keep freezing. 45 painful minutes, got told for some reason someone would call me back in 2-4 hours. Not received a call, that was 28 hours ago.
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filip greenwich
(@GreenwichMyTime) reported
from
Camden Town, England
@virginmedia service is down... again...
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Rashid Shabbir
(@rashidshabbir90) reported
from
East Ham, England
@virginmedia One of the worst when they commit and change the visit in last minute don’t respect others time my installation date was on 11/06/2020 ,Received call at 18:00 on 10/06/2020 via automated system that date has been changed to 11:07/2020 ,you know what 🦶
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Ferg
(@LondonFerg) reported
from
Camberwell, England
@virginmedia Aparently that is the cost if I want to talk to anyone in relation to the above problem according you your rep...
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Deborah Smith
(@bubspinki) reported
from
Banstead, England
@virginmedia OMG r u serious now there is a fault on the line hello 👋🏼 my mum did not want to make a fuss last week I have decided to take action to help her. One in 20 calls connects its random 😳🙄😡
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Stephen John Davis
(@_StephenJDavis) reported
from
Islington, England
@virginmedia paying for 100mbs broadband. Consistently getting below 10 and very often below 5. You sent an engineer who said our entire building had a problem and it would be fixed 2 weeks ago.
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Housepanda
(@bambooped) reported
from
Lambeth, England
@washu @virginmedia If you call them up on the phone and hold for 2 hours and politely explain (multiple times) why you're annoyed, then they will refund it Source: have been VM customer in the past
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Deborah Smith
(@bubspinki) reported
from
Banstead, England
@virginmedia please can you help my #mum with her #phone line she is #vulnerable and cannot get through to your customer services team even though holding on for 30+ minutes - thank you 🙏🏼
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Right Beer Right Now
(@sparkymcgrath70) reported
from
Bromley, England
@virginmedia Internet has been patchy for the last few weeks to say the least but recently almost non existent. Called help desk and followed automated advice, reset router etc a number of times but no joy. This makes it almost impossible to home school my kids. Please advise!
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Nick Lovell
(@NickLovell_) reported
from
London, England
@ThreeUK absolutely fed up of the abysmal service I get with my broadband. It simply doesn’t work. Was promised a speed in the store, ive never even got half. Constantly dropping out. Time to change back to @virginmedia
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Right Beer Right Now
(@sparkymcgrath70) reported
from
Bromley, England
@virginmedia really need some help here. Internet has been patchy for the last few weeks to say the least but the past few days has been almost non existent. Called helpline followed advise, reset router etc, no joy! Making home schooling for my kids impossible, please help!
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BeardAssassinX Gaming
(@BeardAssassinX) reported
from
Wandsworth, England
@virginmedia Sporadic outages and having to factory reset the hub3 when it throws a wobbler the intel chipset inside is **** your network is **** and to make it worse your customer service is **** yet you’ll never admit it you need to get a new hub4 sharpish 😡😡
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Jim White
(@JimWhite) reported
from
Camberwell, England
@virginmedia please follow so I can DM as I’ve got an urgent issue that hasn’t been resolved by customer services.
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Alex H.N.Gilbert
(@AlexHNGilbert) reported
from
Islington, England
@virginmedia My broadband not working properly
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Nick Lovell
(@NickLovell_) reported
from
London, England
@virginmedia so my services, since being installed have not worked more than they have worked. As first impressions go this is very bad. If this isn’t fixed by this afternoon I will cancel my services as im still within 14 days cooling period.
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Nick Lovell
(@NickLovell_) reported
from
London, England
@virginmedia new broadband install today, was working fine now nothing. Your website won’t allow me to set up my account to check local service. Im an ex virgin engineer so know what to do and check. No Down or upstream signals. Same for neighbours. Get this sorted immediately
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rich
(@thealbino) reported
@virginmedia Your engineer left me with no service.
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XSARA 🇬🇧 🇪🇬 🇸🇪
(@XSARA_) reported
@virginmedia They have just told me that they can't help me and can't access my account. They say they have data protection issues. What do you suggest?
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𝙱𝚊𝚢𝙹𝚊𝚢𝚉𝚞𝚜🥀
(@BayJayZus) reported
@virginmedia It seems that it's only @virginmedia who are surprised when every school holiday their insecure Comms box at the end of my street gets broken into and hundreds of people lose their broadband!?.. Apparently we aren't paying them enough to put a lock on the doors!..
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Miss Robson
(@MiaRobson7) reported
@virginmedia do you have a contact number to make a formal complaint? The customer service via telephone is terrible and it seems that no operator understands any of your procedures. I’d like to speak to someone about this before writing to you regarding the issues
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DB16
(@DBushbye) reported
@virginmedia - Congratulations on having the worst cancellation process in history. Followed the automated process correctly to then be transferred 3 times and asked to repeat verification 3 times. Absolutely dire journey. 😭
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XSARA 🇬🇧 🇪🇬 🇸🇪
(@XSARA_) reported
@virginmedia @LutzSchueler I moved on the 22nd July. I still have no internet. I have contacted all customer service who have no idea why my installation date has been cancelled today and postponed Who do I write to for a complaint? Pre-installation team said they can't help.
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Bryceroberts
(@bryceroberts122) reported
@virginmedia It says the service is fine. Mine isnt though and for the second day running we have no wifi
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Rhys Thomas
(@bingojackson) reported
@virginmedia You've actually been very helpful today RH, but I think I can promise that unless you've tried your help system then you can't appreciate the frustration at all. I'm now being asked for a password I don't remember ever having set.
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XSARA 🇬🇧 🇪🇬 🇸🇪
(@XSARA_) reported
@virginmedia WhatsApp Virgin customer service has not helped. They have sent me a generic copy and paste to contact the pre installation team who have said they can't access my account and can't help me
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Allen Smith
(@Allensmith81) reported
@virginmedia Missing the point guys, this should be able to be done remotely otherwise your never gonna get everyone on to 21CN..