Virgin Media Outage Report in West Wickham, Greater London, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 4: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near West Wickham, England
The most recent Virgin Media outage reports came from the following cities: London, Camden Town, Tadworth, Redhill, Croydon, Barking, City of Westminster, Newham, Hammersmith, Southwark, Westminster Abbey, Caterham, Islington, Paddington, and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 1 hour ago |
|
London
|
Internet | 3 hours ago |
|
Camden Town
|
Total Blackout | 11 hours ago |
|
London
|
Internet | 13 hours ago |
|
Tadworth
|
Wi-fi | 13 hours ago |
|
London
|
Total Blackout | 14 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Tim McLoughlin (@timmymc) reported from Merton, EnglandAtrocious service yet again from @virginmedia what’s wrong with you? You claim there’s nothing wrong yet your internet fails to work all afternoon in SW London. Refund please.
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Tim McLoughlin (@timmymc) reported from Merton, England@randomranger @virginmedia The last six months it’s been on off on off on off. A few multiple day outages but mostly shorting all over the place. I pay for 200. Often 3,4,5. Upload speed never more than 29 which makes video calls unviable. The customer service just doesn’t care.
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David Clark (@davidclark1966) reported from Sutton at Hone, England@VirginRed Hi there, it seems as though my 250 points for being a verified Virgin Media customer hasn’t been applied, could you help me?
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Tim McLoughlin (@timmymc) reported from Merton, England@virginmedia Two days? Seriously? Why are you always too busy to respond to and help your customers? You have multiple communication channels yet it’s all pointless as the only way you will do anything is on the phone and I can never get through.
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Tim McLoughlin (@timmymc) reported from Merton, England@virginmedia I had the same issue I. May and complained and nobody ever acknowledged or responded so please forgive my lack of faith in your customer care systems and processes
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Sue Horbury (@sue_horbury) reported from Bexleyheath, England@virginmedia There were issues yesterday but we have been having problems for months and no one ever responds. I don’t believe you are sorry otherwise you would improve your customer service
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Gk (@Gksharkar) reported from East Ham, England@virginmedia since 2016 with virgin but really disappointed and disgusted as network is so cheap, sometimes feel like i am in the Amazon Forest. As advised i upgraded it and nlw paying more money but without proper service. Everyday it drops.
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André Camacho (@afcamachos) reported from Camden Town, England@virginmedia absolutely unacceptable what has been happening for the past 4 days in the North West London area. In times where so many people DEPEND on having a decent broadband to work from home, your service has been appalling. Customer service non existent it seems as well...
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Now Hear This (@NowHearThisUK) reported from Camden Town, England@virginmedia Intermittent but at worst was up to 5 times daily
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Jack "interrobang" Bremer‽ (@jackbremer) reported from Wandsworth, EnglandSpoke to fantastic @virginmedia tech support agent today, Michal in Cardiff, all sorted, then account management dept gave me a super deal.
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Keith Hollins (@KeithHollins) reported from Bexleyheath, England@virginmedia you’re losing customers here in DA146PW 6PW. What’s happening to our broadband service? Third drop out in last week
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Richard Greenland (@RichardGreenla1) reported from Bexleyheath, England@virginmedia any idea when the upgrade (that you didnt pre warn sbout) in the da15 area will be completed please? Your automated message said 16.00 but still no service. I've lost half a days work!
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Anike (@Pumpkin25) reported from Bexleyheath, England@virginmedia still waiting for the internet to return in Sidcup! Do you know what the problem is and how long it’s likely to take to resolve as I am working from home and currently cannot do any work?!
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Ness Townsend (@NessTownsend) reported from Bromley, England@virginmedia no response - thanks for your great customer service. Our broadband has been haphazard since getting the higher speed and no help despite phone call after phone call. 😡😡😡😡
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Tim McLoughlin (@timmymc) reported from Merton, England@virginmedia What is their typical response time? Are you answering phone lines at the moment either? If you did I wouldn’t need to do this but I can’t get any help.
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Tim McLoughlin (@timmymc) reported from Merton, England@virginmedia Thanks for the reply. The last time I had the same problem i messaged the same number and it took days to get a response. Not really helpful. Can you actually help specific accounts here? I’d prefer that.
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Tim McLoughlin (@timmymc) reported from Merton, England@randomranger @virginmedia @virginmedia is anyone able to help? Internet cutting out constantly again today. The problem is not fixed. Can’t get through to our customer service lines.
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Anike (@Pumpkin25) reported from Bexleyheath, England@virginmedia @eta1874 Mine is down too and I’m working. Tv and internet just stopped!
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J (@Jay_Hul) reported from Crayford, England@virginmedia I have to say I’m completely done with your service. I have 6 months left, but I’ve had to purchase a BT package in order to WFH. The constant up/down of your network since lockdown has become a joke and I just want rid. #virginmediadown
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J Murdoch-Smith (@ItaloMurdoch) reported from Camden Town, England@virginmedia hi - have had a lot internet outages this week (in Camden), currently about 3/4 a day for half hour at a time with huge impact on working from home - please advise what's causing this issue?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Scott Turner (@ScottTu44537107) reported@virginmedia A reduction in our bills to reflect your poor service then?
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Mike Tomkins (@micytomkins) reported@VirginMedia Service down again causing issues WFH at month end
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Nicole (@1791GN) reported@virginmedia Usual lack of good service from Virgin. You should refund the recent increase until you get your service running properly! I pay for superfast internet and frequently get none at all. I can't wait until my contract is up.
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The Real Crypto sensei (@cryptosens3i) reported@virginmedia @HelenMannell Same in Leicestershire, no service page, no other way to contact as customer service phone line says "All agents busy try again good bye!"
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pompey Craig thacker (@Craigthacker3) reported@virginmedia Service is not sorted here as keps going down every few minutes
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Paul Da Pork Hunt & Mr Moo🇪🇺 🏴 (@PaulcwGB) reported@virginmedia BT has a back up for outages, so ill be moving to a cheaper more reliable service that has a contact number that works!
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Huda Wajih (@WajihHuda) reported@virginmedia Fix this fast or refund our bill!
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Leonardo Vieira Franco (@Leonard07577412) reported@ColinHardmanPT @virginmedia Something fishy is going on, my broadband is messed up and so is my 3 mobile data acting up. I'm read o2 is having problems. hear me out, what are the chances this is foreign interference. They're testing out their interferance capabilities.
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Andy Squelch (@andy_squelch) reported@virginmedia @PhilipMcKenzi14 Listen, the service page is broken. Your app is broken. Your customers service has never worked. Why ask stupid questions?
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Lee (@H8wey) reported@EzPzJoystiq @XPLRdrmie @virginmedia Sounds like a dns issue.