Virgin Media

Virgin Media Outage Report in West Wickham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Wickham, Greater London, England 01/20/2026 13:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near West Wickham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: City of Westminster, Southwark, London, Sevenoaks, Camden Town, Swanley, Mitcham, City of London, Stepney, Hammersmith, Bromley, Croydon, Beckenham, Bexleyheath and Poplar.

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City Problem Type Report Time
United KingdomCity of Westminster Internet
United KingdomSouthwark Wi-fi
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomSevenoaks Internet

Community Discussion

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Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

  • fizzyade Adrian Carpenter (@fizzyade) reported from Sutton at Hone, England

    @unsliced @virginmedia Sure, but no internet provider has a completely dual redundant system, if they did we’d never see any outages. You can mitigate certain issues with redundancy, but “cut the cord” in the wrong place and you’ll have an issue.

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @Chelsea1504 @virginmedia Apparently Sky have had an outage also. However the customer service is appalling @virginmedia

  • alansbrown alan brown (@alansbrown) reported from Sutton at Hone, England

    @virginmedia Put something online or phone message when we call also despite being out since yesterday morning only been able to register issue this morning. Not great service really so likely to cancel my contract in new year despite over 15 years as a customer just too much poor service

  • stephnimmo Was this in the plan 🦋 (@stephnimmo) reported from Merton, England

    OK #virginmedia no internet for 24 hours, I’m freelance, I rely on your service for my livelihood, please honour your promise to be up and running by 4pm...

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @virginmedia was it my tweet that made you update your webpage. No Wi-fi until 9am on Sat 21st now. Over 2 days outage better get your wallets open.

  • moira_adams moira adams (@moira_adams) reported from Sutton at Hone, England

    @virginmedia #virginmedia after 24 hrs TV & broadband outage in SM3, the 4pm fix time better be accurate or I’m going to have raging kids to deal with

  • Kieran_McGinley Kieran McGinley (@Kieran_McGinley) reported from Sutton at Hone, England

    @Biancaaa89 @virginmedia Same for me, website says fix at 9am tomorrow. 🙃 oh, and COYWs 😎

  • Tyrunthecreator Ugh (@Tyrunthecreator) reported from Merton, England

    @BlianEmo @virginmedia The service in SW19 😭😭😭😭 at least ik im not the only one now

  • fizzyade Adrian Carpenter (@fizzyade) reported from Sutton at Hone, England

    @unsliced @virginmedia This does utterly suck though, I’m a business customer and rely on the internet during working hours, I have no internet, no link to the office etc. Funnily enough I just lent my redundancy 4G router to my daughter and then this happens!

  • SarahWaygood Sarah Waygood (@SarahWaygood) reported from Sutton at Hone, England

    @virginmedia if our services aren’t back in action by 4pm as promised I will be holding you responsible for any actions that arise as a result of watching bad kids DVDs back to back.

  • Chilly_in_the John Steele (@Chilly_in_the) reported from Merton, England

    @virginmedia So still not working. Can’t get through to speak to anyone. On hold for ages then cut off. Very poor. Next to no information from yourselves. You provide the minimum customer service & charge the maximum you can get away with. Sort yourselves out. @richardbranson

  • soktumbey Çağdaş Akcoş 🧟‍♂️ (@soktumbey) reported from Wandsworth, England

    Awful service by virgin media in teddington area. I have no access to wifi for more than 24hrs and they keep postponing the estimated fix time.

  • Jon_Vanstone Jon Vanstone (@Jon_Vanstone) reported from Lambeth, England

    Thanks to @VirginMedia for no services for 2 days ... the old adage of never put your eggs in one basket #virginmediadown

  • chrisTstraker Chris Straker (@chrisTstraker) reported from Wandsworth, England

    @virginmedia Tried that half a dozen time since yesterday afternoon but it never loads all channels. Running out of recorded programmes to watch now and broadband is needed ASAP

  • fizzyade Adrian Carpenter (@fizzyade) reported from Sutton at Hone, England

    @unsliced @virginmedia One strand of fibre cable can transfer a lot of data. When they talk about a cable it’s going to have multiple strands so it can carry even more. It sucks that it’s down, but repairing fibre is not trivial.

  • myatt1965 Jonathan Blackmore (@myatt1965) reported from Merton, England

    @virginmedia at restraint in SW19 normal full on a Friday night halve empty why no virgin broadband so no card payments! Lots of businesses loosing a lot on money due to your outage and time taken to repair! @SkyNewsBreak @BBCBreaking @Ofcom

  • mpatric Michael Patricios (@mpatric) reported from Merton, England

    @virginmedia no internet or TV since 9:30am, try phoning 150 get “sorry all lines are busy, please phone later”. Shocking customer service

  • sarahlbrowne Sarah Louise Browne (@sarahlbrowne) reported from Merton, England

    @virginmedia And what about all the other orii problems over the last 2 years!!! Crap

  • artteachjess Jessica Austin Esq. MA MCCT (@artteachjess) reported from London, England

    @virginmedia @StigAbell Love the way you reply to someone with large media presence but no reply to my complaint!

  • __W1LK0_ WILKO (@__W1LK0_) reported from Merton, England

    @virginmedia when will the internet be fixed in sw19, absolute joke to be down for more than 2 days at the rate we pay.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RochieW4 R (@RochieW4) reported

    @virginmedia It’s been nonstop on and off for the past two days. Todays it’s every 15mins. It’s says there’s an issue. Clearly there is it’s been days like this!!!!

  • kazbel kazbel (@kazbel) reported

    @CatherineWest1 @virginmedia The lack of a phone number for @virginmedia is a serious problem. I gave up trying to use webchat with them the other days after first speaking to a bot and then receiving scripted replies. I just wanted help from one human. How can people without smartphones or computers cope?

  • jemski7 Jem kunz (@jemski7) reported

    @virginmedia And no text updates even to say it’s still broken

  • davidedmunds David Edmunds (@davidedmunds) reported

    @virginmedia So 9 months after my last contact with @virginmedia on here and still no solution but still charging the same, had a technician out and blamed it on the sound bar not using it anymore and the audio sync is awful. Chat and call both disconnect so can't talk to anyone about it.

  • CarlChughes9 Carl Hughes (@CarlChughes9) reported

    @virginmedia Long list of issues, latest is a missed payment on my credit file which I was charged for in error on your behalf and told to claim it back through my bank which I did. Now you have have reported it on my credit file as missed payment.

  • Callumgordonnew Callum Gordon (@Callumgordonnew) reported

    @virginmedia day 4 without WiFi or tv still charge me ridiculous fees and nothing working. Ever since augast last year when got services it’s not been working properly and told that no engineer can fix till Monday so now having to lose a days wage aswell as week worth of service

  • Nige1980 Nigel Francis 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇺🇦 (@Nige1980) reported

    @virginmedia Doesn’t matter, you made the offer in writing with no indication it was time limited or subject to availability. Therefore becomes a binding offer. Ofcom will be receiving the complaint and you are losing a customer.

  • pgilliatt40 Paul G (@pgilliatt40) reported

    @virginmedia Why, that is stupid

  • Nic13107578 Nic (@Nic13107578) reported

    @virginmedia On the 4th transfer the call cut out when it appeared someone answered the call / sounded like an open line . What I thought would be fairly straightforward wasn’t when I’m already finding things difficult

  • megmonster2 Megan Watson (@megmonster2) reported

    @virginmedia Please contact me via direct message. This was regarding installation, was due on Tuesday, been postponed by 3 weeks and no any reason given. Can’t send us a dongle because the dongle team is “out of service”. Promised callbacks about 10 times and haven’t a received a call yet