Virgin Media Outage Report in West Wickham, Greater London, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near West Wickham, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Southwark, City of Westminster, Westminster Abbey, Croydon, Camden Town, Caterham, Islington, Paddington, Newham, City of London, Tower Hamlets, Poplar, and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Total Blackout | 24 minutes ago |
|
Hammersmith
|
Internet | 56 minutes ago |
|
London
|
Internet | 2 hours ago |
|
Hammersmith
|
Wi-fi | 2 hours ago |
|
London
|
Internet | 2 hours ago |
|
Hammersmith
|
Total Blackout | 3 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Mrs R (@KateRenton) reported from Merton, England@harryhpalmer @virginmedia @IggyPop We’re watching through iPlayer and casting onto TV. Pain when it buffers though. @virginmedia better get their act together tomorrow as it says on the website we’ve had service since 5pm today and nothing is working.
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Nico Macdonald (@Nico_Macdonald) reported from Poplar, England@virginmedia Thank you. I'm way beyond reviewing your site for tech support (which is limited) and have cancelled my account. I asked Virgin Media to take some responsibility for 5 months of problems by not charging us for the 30 day cancellation period but they wouldn't even consider this.
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G.Marshall Gleghorn (@gary2323) reported from Merton, England@virginmedia any news on KT3 internet/tv issues, day 4 now of nothing and it’s Christmas
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Was this in the plan 🦋 (@stephnimmo) reported from Merton, England@singinghands @virginmedia Agree!!!! I know that a third party is responsible but they should own the problem and care for us customers
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David Berry (@davidgberry) reported from Bexleyheath, EnglandRound my parents, @virginmedia - sky red button not working.
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It’s only curly at the front ✋🏻 (@sladey66) reported from Camberwell, England@virginmedia Yes. Someone from our street reports a broken box at least once every three months
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Yvonne M (@YvonneM28) reported from Bexleyheath, England@virginmedia Thanks but from what I read on social media yesterday, we were not the only ones using Virgin Media having problems and sure we do not all live in Welling! Will see what happens next time we try to watch #EFL footie on the red button. But thanks for the acknowledgement
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Gavin Poole (@GavinJPoole) reported from Merton, England@virginmedia Ok, thanks, we had service this am but when the portal@shows three greens and a good device it should be updated to at least amber.
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Was this in the plan 🦋 (@stephnimmo) reported from Merton, EnglandWe have internet, thank you to the engineers who fixes it but @virginmedia need to take a long hard look at how they managed this, poor poor communication , o-one monitoring SM over the weekend, a classic lesson in failing in crisis management and customer care
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Russ Shaw (@RussShaw1) reported from Hammersmith, England@GavinJPoole @virginmedia I have been following your service nightmare with @virginmedia - I thought these experiences with them were a thing of the past, but clearly not!
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Deborah 👩💻 (@deb_mae_ellis) reported from Poplar, England@virginmedia Just want the service m paying for it’s been going on to long.... East London
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Toby Fox (@TobyFox92307507) reported from Sutton at Hone, England@andymatthews @virginmedia Cheers Andy. Signed with BT - decent price and - get this - people on the phone who are polite, try to help and are effective - deal done in a single phone call. It's like the future!
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Mrs R (@KateRenton) reported from Merton, England@daveberry_tweet @absoluteradio @leonagraham sorry! never going to #letitgo with @virginmedia no Wi-fi since 9am last Thursday until 6am this morning. Very unhappy #SWLondon
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Bev Fitzsimons (@fitzy45) reported from Merton, EnglandAfter 4 days without broadband, TV and phone what is particularly vexing is the ‘no known problems’ message on the @virginmedia website. The communications about what has been going on has been shocking
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Yvonne M (@YvonneM28) reported from Bexleyheath, England@MillwallDolbs2 @virginmedia @SkyFootball Agreed. It was absokutely awful. I ended up turning the sound off but the stuttering picture made me feel queezy. Not happy
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glen william pratt (@glenwil) reported from Poplar, England@virginmedia shocking customer service and shocking logistics - internet down over Christmas Eve, Christmas Day, Boxing Day . Time to leave this poorly driven ‘tech’ company. The level of communication for a communications provider is appalling for this day and age.
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Yvonne M (@YvonneM28) reported from Bexleyheath, EnglandWatching @MillwallFC on the #skyredbutton bia #virginmedia is like watching a quickstep on #StrictlyComeDancing . Slow, slow, quick quick, slow. Sound off now. Not sure how much more of this I can take
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Was this in the plan 🦋 (@stephnimmo) reported from Merton, England@TomW83mcfc @singinghands @virginmedia It’s bigger than that... main internet cable for SW London was severed on Thursday.... outage affecting thousands, will take days
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Mark Burrows (@MarkBur97728871) reported from Sutton at Hone, EnglandCan you make virgin Media go bust broadband is crap and I wast my money on it
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Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Conor Duthie (@ConorDuthie95) reported@virginmedia No I haven’t but I would like someone too come out and look/fix it
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deb58 (@charlkm86) reported@virginmedia your customer service is disgusting! My mum phoned up to have her phone line taken off,they managed to convince her to keep it and took £4 off her bill. The tv updated and took away ALL her children’s channels. She phoned up and they told her…
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Cathy 🇮🇪☘️🏴 (@Cathy59) reported@virginmedia I recommend staying away from Virgin Media as it takes hours if not days to get through and then they treat you like crap 😡
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Oakley Landscapes (@hilary_hmo) reported@virginmedia I had phoned with a problem with my virgin box.He proceeded to hard sell me a better bundle.I was told it was cheaper to include an O2 SIM He gave me a quote with the sim which was cheaper than without. It was a lie. O2 are now trying to charge me for having a sim for 3 days.
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⚔️ImPeriumXIX⚔️ (@ImPeriumXIX) reported@virginmedia new customer, received outdated hardware. Was told I don’t meet the requirements of the hub 4, due to not having 1gb package. I know people who don’t have 1gb package and they received the hub 4.
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joe bristow (@joebristow4) reported@virginmedia Not able to contact virgin media about price hikes and slow speeds, been on hold for hrs shocking
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Thomas Hefford (@ThomasHefford) reported@virginmedia Hi Out if interest… how will it help further posting to the forum? Thanks
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Mike (@chauffeur1uk) reported@Marc_Roby @virginmedia Thanks for the advice Marc. Sounds just as bad as trying to call them. I'll tweet Mr Branson and if hes not in space, maybe he can ask someone to deal with one of his good customers problems.
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Hayley Banks (@HayleyBanks41) reported@Ofcom @virginmedia I have filed a complaint as the agent @virginmedia refused to put me on the tariff that is advertised. Instead I am being charged double.
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Find Me Beauty (@FindMeBeauty_co) reported@virginmedia I have been trying to contact VM to cancel my broadband for 3 days. First call then WhatsApp both are awful. Never again will I be with you guys