Virgin Media

Virgin Media Outage Report in West Wickham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Wickham, Greater London, England 12/01/2025 02:00

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near West Wickham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Croydon, London, Paddington, Redhill, City of London, Hammersmith, Bromley, Southwark, City of Westminster, Newham, Bexleyheath, Camden Town, Mitcham, Epsom and Wandsworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthwark Internet
United KingdomCroydon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomPaddington E-mail
United KingdomRedhill Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

  • Jamie_Howe75 Jamie Bolding-Howe🏳️‍🌈🇬🇧 (@Jamie_Howe75) reported from Stratford, England

    @virginmedia What I want is all the orders cancelled and your engineer out here this week and put right what he did wrong because otherwise you will have serious issues with our property managers of our complex

  • wharfyoung jordan (@wharfyoung) reported from Poplar, England

    When you spend 2 hours on the phone to @virginmedia about a complaint that’s taken them over a month to respond to and they pretend not to hear you and hang up the phone coincidentally when they close at 9pm. I’m going to lose my **** soon.

  • evac90 Eva Collingwood (@evac90) reported from Crayford, England

    @virginmedia I’ve tried to call but just get automated, I’ve tried livechat but they say I can’t order a booster through that service. What am I mean to do? I just want a lead time on the booster. Why can nobody give me that?

  • Rampopo Rampopo (@Rampopo) reported from Stratford, England

    Hello @virginmedia no service at all, whole of our street in E15

  • wharfyoung jordan (@wharfyoung) reported from Poplar, England

    @virginmedia The SAR apparently should take up to 30 days by which point it will have been 8 weeks since original complaint with no response from VM meaning I can go to CISAS with all evidence needed.

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia Or need please an email where I can wrote to solve some problems. Absurd can't communicate

  • pennacksplace Stephen (@pennacksplace) reported from Camberwell, England

    Holy **** @virginmedia sent me a refund for an error on a broadband account that was closed over 5 years ago 🙌

  • Jamie_Howe75 Jamie Bolding-Howe🏳️‍🌈🇬🇧 (@Jamie_Howe75) reported from Stratford, England

    @virginmedia It was yesterday and I was hung up on 3 time yesterday by your staff, I reported problem on Tuesday and no one is bothering to call back when they say they will, twice now. I've requested 5 times that the order Is cancelled and get blocked everytime by your staff. I'm Furious

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia With 20 devices connected to reinstall? What's? This is a solution? Wow thanks

  • Jamie_Howe75 Jamie Bolding-Howe🏳️‍🌈🇬🇧 (@Jamie_Howe75) reported from Stratford, England

    @virginmedia I'm on the phone trying to cancel the order at this very moment, no doubt I will get blocked in doing so yet again or my call cut off again.

  • wharfyoung jordan (@wharfyoung) reported from Poplar, England

    @virginmedia Okay well I’m currently on hold to speak to a manager in customer care on the phone and have been for nearly an hour so if you’re able to get speed that up it would be much appreciated.

  • Jamie_Howe75 Jamie Bolding-Howe🏳️‍🌈🇬🇧 (@Jamie_Howe75) reported from Stratford, England

    @virginmedia I asked for it to be raised as a complaint but doubt it did get raised by the experience so far. I'm sick of talking about it, how about virgin actually gets of their *** and actually sort this out for once, and before you ask me to call virgin, forget it I've done enough already

  • evac90 Eva Collingwood (@evac90) reported from Crayford, England

    @virginmedia Like I said, I have tried to call but just get an automated service that directs me to the website

  • wharfyoung jordan (@wharfyoung) reported from Poplar, England

    @virginmedia Oh they just hung up on me after being on hold for over an hour. If virgin media genuinely think I’m going to pay this bill after the level of service I’ve received they absolutely have another thing coming.

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia Please i need to have assistance on some Wi-Fi problem and in friend referral. Can't find in the help pages, need a human contact thanks

  • revjdouglas Johnny Douglas (@revjdouglas) reported from Hextable, England

    @davebish @virginmedia Singularly the most sanctifying dynamic in my life over past year... endlessly broken zoom calls, or burning though mobile data... feeling your pain!

  • wharfyoung jordan (@wharfyoung) reported from Poplar, England

    @joelycett I need your complaining skills, virgin media are trying to charge me £230 for an account that they cancelled. no one seems to be able to help me on the phone, have spent over 8 hours on the phone in the last month and keep getting hung up on pls help

  • OllieToogood Ollie Toogood (@OllieToogood) reported from Islington, England

    @virginmedia I was promised a call back from an engineer within 4 hours over 6 hours ago and nothing has happened yet my broadband and tv is still not working?

  • wharfyoung jordan (@wharfyoung) reported from Poplar, England

    So @virginmedia have just told me that a complaint I made over a month ago was actually never going to go anywhere and was only with the person I made the complaint to. I’ve just wasted a month on a complaint that was never going to get resolved. They wonder why ppl hate them

  • evac90 Eva Collingwood (@evac90) reported from Crayford, England

    @virginmedia I need to order a booster ASAP! The ‘100MB’ WiFi i apparently have doesn’t even reach my office upstairs. No surprises when I go to order one online there’s a waiting list...how long am I likely to wait? Surely if all your customers need a booster, there’s an issue??

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • CHLOE_SMITH_19 Chloè (@CHLOE_SMITH_19) reported

    @virginmedia day two of my internet being down. I have checked the area status, all fine. And have checked my hub, no changes. Can someone please help

  • AnkitaLohan Ankita Lohan (@AnkitaLohan) reported

    @virginmedia Tried to call customer service for disconnecting my services. The call dropped after 15-20 mins & no one call me back even after requesting. Really disappointed with the customer service.

  • TomW83mcfc TOM WILDE (@TomW83mcfc) reported from Manchester, England

    @virginmedia Did all that check my service out

  • Thebeardedbald1 Elasticpants (@Thebeardedbald1) reported

    @virginmedia hi, I had a phone call a few weeks ago saying that I needed my TiVo box updated but I had awful signal and couldn’t hear half of what the lady on the phone was saying. She said that I would get a call back but I haven’t yet! Is there a number I can call to sort this

  • Shmuelzers Shmuel (@Shmuelzers) reported

    Virgin media is hands down the worst internet provider

  • drkcmpbll RUNDMC (@drkcmpbll) reported

    @virginmedia My area has had no connection since Thursday morning due to a cab being hit by a bus. Your teams are not working 24hrs to get service back to the area. No TV or Broadband. Can’t say it feels like your teams are working tirelessly to reconnect these families.

  • slrtheauthoress Sarah Louise Robinson (@slrtheauthoress) reported

    @virginmedia is a joke. Constantly getting intermittent signal problems even now I’ve “supercharged” with Volt. Having to pay loads to use O2 phone data instead and no emergency support available! 😤

  • PrezzUk Prezz Uk (@PrezzUk) reported

    @virginmedia @rhomany Just found out iam paying 42 quid for 100mb speed and others are paying 41 for 500mb, wtf!!

  • Nathh_MiniMitch nathh MUFC (@Nathh_MiniMitch) reported

    @cazwest1982 @virginmedia I have the same problem. B45, website says down until 4pm tomorrow :)

  • themadhatter761 Newport's Metal Night (@themadhatter761) reported

    @virginmedia Yes sure. Please inbox me and I will send the address to you no problem