Virgin Media Outage Report in West Wickham, Greater London, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near West Wickham, England
The most recent Virgin Media outage reports came from the following cities: Camden Town, Caterham, London, Islington, Croydon, Paddington, Southwark, Newham, City of London, Hammersmith, Tower Hamlets, City of Westminster, Poplar, Redhill, and Orpington.
| City | Problem Type | Report Time |
|---|---|---|
 Camden Town
|
Internet | 16 hours ago |
|
Caterham
|
Internet | 18 hours ago |
|
London
|
Total Blackout | 18 hours ago |
|
London
|
Wi-fi | 19 hours ago |
|
Islington
|
Internet | 20 hours ago |
|
Croydon
|
Internet | 20 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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James Marsh (@JamesMarsh1974) reported from Crayford, England@virginmedia You are, as ever, not admitting any service issues. Have run your tests through the site and restarted my entire home network.
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James Marsh (@JamesMarsh1974) reported from Crayford, England@virginmedia Just check area 22 for problems, please.
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steven ereira (@EreiraS) reported from London, England@virginmedia I have been with you for 7 years now and each time I think this service is getting worse and worse depending on who you speak to
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steven ereira (@EreiraS) reported from London, England@virginmedia It was from broadband team the gentleman name was Robert. He was not listening to anything I had to say he was beginning to annoy me so I had to put the phone down before I said something I would regret
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Ricxrules (@Ricxrules) reported from Wandsworth, England@virginmedia Buyer be ware... virgin lies and also have selective memory .. can’t wait to end this contract ... will never buy from you even if you were the cheapest .... #badsupplier #london #unprofessional
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noo noo (@nannynoonoo1) reported from Lambeth, England@virginmedia If u did appreciate the feedback u would have read the complaint & not left my son phoneless whilst travelling selling a 900£ phone that doesn’t work on your network how is that helpful You have not resolved anything
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Cheryl Ewan (@cheryl_peril) reported from Bromley, England@richsnelling It doesn’t help that our Virgin Media is out of action. Long story and not their fault.
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steven ereira (@EreiraS) reported from London, England@virginmedia It seems ok the last few times I have checked it, but the whole point of this is that several months have passed with poor service poor management and me getting not the service I am paying for. Only time you want to telephone is when you want more money
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Dave Debenham (@Dave_Deb) reported from Eltham, England@virginmedia Hi... I've been on the phone to tech support and they have tried to register me with no joy. I was simply told that the system is down and they couldn't help.
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Sam Hicks (@candylion5) reported from Sutton at Hone, EnglandInternet from @virginmedia cut out every day for the last at least 2 weeks. Customer service is abysmal. Bye.
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philip gibson (@nisbig10) reported from Sutton at Hone, England@virginmedia what an absolutely shocking service , on and off the phone from 11:00 am until 22:00 regarding my broadband service , nobody has a clue to what’s happening , been given completely conflicting information and website giving false information #offcom will receive copy
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Gary Brian Smith (@MrGarySmith) reported from City of London, EnglandF**king typical! I’ve trying to get a @virginmedia engineer to come and fix our limited BB for weeks and an engineer turns up to fix our phone lines... which we didn’t even ask for. But he found a fault! At the virgin end... which doesn’t surprise me one bit. #useless #fuckwits
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Nik Hunt (@NikHunt_) reported from Paddington, England@virginmedia Checked earlier - no faults found on the auto test. Also rebooted router to no avail. Issues affecting both WiFi and cabled connections, as well as the video on demand apps on the TiVo (amazon prime video was slow and laggy)
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steven ereira (@EreiraS) reported from London, England@virginmedia I called several times about my broadband to be promised a manager would telephone me back no one never did then you call me back asking for more money not good customer service don't you think
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mrsbobie (@lynners2) reported from Camden Town, England@Campaignmag @aandeddb You can do anything @virginmedia except speak to a human at your customer support centre
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steven ereira (@EreiraS) reported from London, England@virginmedia Yes and my hardwired connection was terrible as well paying for 350mb was only receiving between 40 and 70 MB on download. The Wi-Fi I resolve with my £400 mesh system
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steven ereira (@EreiraS) reported from London, England@virginmedia I telephone back in June to report an issue only to be fobbed off by one of your call representatives. Then I telephoned again in August because my issue had got worse to be promised a manager will call me back on several occasions no one did.
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Leigh Van Bryan (@LeighBryan) reported from Camden Town, England@KadeKinase Ooh @virginmedia are the worst! I got the same email for watching a YouTube video
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steven ereira (@EreiraS) reported from London, England@virginmedia In the last 2-weeks I have spent £400 on a mesh system to get the service that you should be providing.
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Gary Brian Smith (@MrGarySmith) reported from Dartford, England@virginmedia Don’t give a shit what your code is if I don’t get the service you don’t get my money
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lizzie 🤍 (@LizzieFlower93) reported@_AndrewScroggie @virginmedia Ours went down yesterday, rang them and their sending a new box out
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St3V3 (@SteveGi45255533) reported@virginmedia As always yes. It’s always the same. It’s been like this since I’ve been with virgin. I always do the standard checks. This super duper intelligent pod was meant to fix it. But it hasn’t.
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Matt Kearsley (@matt_kearsley) reported@virginmedia Yes I have - is there an update on when we will get service back?
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Ryan Read (@ryanread678) reported@virginmedia No Communication no reason it been rescheduled for today but I don't suppose anyone will show up which will be the 3rd and if that the case then I'm just going to forget joining virgin as a new customer I think this service is disgraceful
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Nailsea People (@nailseapeeps) reported@virginmedia Good morning, the blueyondermail drafts is showing a JOHN WALSWORTH and I cannot install malware scan and none of passwords work and request for new password doesn't work either, going to talk to BT about swapping accounts
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Marie Hall (@Marie_L_Hall) reported@virginmedia Arranged to move services with a house move. Included switched from v6 to 360 ? Told engineer would issue new equipment. Engineer came. Big job so he had quite an attitude about it. Asked about equipment, told us they not allowed to isssue due to shortage. Told us it would work
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Marie Hall (@Marie_L_Hall) reported@virginmedia Anyway. That evening it didn’t. Sat on phone to you guys for ages. Told software stuck between transition but new remotes would help. Once remotes received I could go onto apps and download 360 thing. Remotes have come. Error messages the same. Cannot get on to anything in apps
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Rachel Reilly (@RachelReilly96) reported@virginmedia Please take some responsibility and help your customers for once rather than making more customer effort for myself. This service is shocking. It’s not difficult to arrange a call back to avoid me going to the ombudsman, so can you pls DM me to sort. I’ll give you my mob no.there
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Rachel Reilly (@RachelReilly96) reported@virginmedia I spent 2 days using the text service it was useless! I also sent a formal complaint in, to which I got an email saying that they haven’t heard from me in 28 days so they’ve closed the complaint!! THEY DIDNT REPLY TO ME IM STILL WAITING FOR A RESPONSE.
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Adam Copp (@adam_copp) reportedFeels pretty bad when @VodafoneUK broadband website broken for 2 days when I get to installation details, then price increase by 12 pound per month next day. Guy on phone says "sorry buddy nothing I can do". Guess I'll go to Virgin Media.