Virgin Media

Virgin Media Outage Report in West Wickham, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Wickham, Greater London, England 01/28/2026 20:35

January 28: Problems at Virgin Media

Virgin Media is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near West Wickham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Southwark, London, City of Westminster, Camden Town, Orpington, Poplar, Croydon, Islington, City of London, Fulham, Paddington, Bexleyheath, Greater London, Wandsworth and Newham.

Loading map, please wait...
City Problem Type Report Time
United KingdomPaddington Internet
United KingdomLondon Internet
United KingdomSouthwark Internet
United KingdomSouthwark Internet
United KingdomSouthwark Total Blackout
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

  • willjennings80 WILL JÆNNINGS-13 (@willjennings80) reported from Lambeth, England

    @virginmedia My partner did. Two hours later after the auto response still nothing. Evidently different sections of your company do not talk to each other, your system is broken, and for the amount we spend on broadband it's frankly unacceptable.

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    No access to the Internet @virginmedia anyone else having problems

  • karlea45 karen (@karlea45) reported from Camberwell, England

    @virginmedia I have no broadband and haven’t since yesterday and no text like others to apologise. Disgusting service

  • BhavaniVadde Bhavani Vadde (@BhavaniVadde) reported from Wandsworth, England

    @virginmedia It has been ONE & HALF MONTHS trying to sort an issue. U r still billing me even tho I’ve given notice. Deadline passed for deadlock letter over my formal complaint. I have every sympathy re the Covid situation but this is the TERRIBLE customer service despite that

  • lukebaileyphoto Luke Bailey (@lukebaileyphoto) reported from Lambeth, England

    @virginmedia Persistent network issues continue to hinder the ability to work from home. I endeavoured to check the service page but it itself would not load so I’m guessing there’s an issue somewhere. Issues include long dropouts and high response times. #networkengineer

  • richardjportman Richard Portman (@richardjportman) reported from Eltham, England

    Damn it. My @virginmedia broadband connection has seemingly been put on furlough. (Difference being, I’m paying 100% for it).

  • joana_ferreira1 Joana (@joana_ferreira1) reported from Sutton at Hone, England

    @virginmedia I've been without broadband this past 2 days😤its been weeks of instable Internet and now it doesn't work at all.I contacted customer service that always tell me that a engineer its solving the problem but still no Internet

  • walshChanny Channy (@walshChanny) reported from London, England

    @virginmedia after changing to the cheapest package I received the biggest bill ever for international calls. Trying to resolve the problem is impossible. Please explain how to do it!

  • maffff Matheus na Casa (@maffff) reported from Lambeth, England

    @ayyreus @JayyyLFC_ @AllOutTHFC Virgin media just gone down for me...

  • chelsian Hadders 🇪🇺 #FBPE (@chelsian) reported from Epsom and Ewell District, England

    Just tried ringing @virginmedia to find out why our broadband isn’t working for the second day and there’s nobody there as it’s out of office hours! Ffs! What kind of service is this! 🤔

  • sarahlockett Sarah Lockett (@sarahlockett) reported from Camden Town, England

    @VirginMember @virginmedia @AmazonPrime No problem. I can’t figure out how to do it on the website. Help please!

  • jackbremer Jack Bremer ⚡️ (@jackbremer) reported from Wandsworth, England

    @virginmedia I think it’s pretty poor that your routers don’t allow us to change DNS servers - I’d like to use some family filtering (Cloudflare/Cleanbrowsing etc) and have to do it per device instead. The kids will figure out how to change that in no time!

  • Corey_XOTWOD Corey (@Corey_XOTWOD) reported from London, England

    @virginmedia your internet service is ******* ****, sort it outttt

  • gareth_keen_80 Gareth Keen (@gareth_keen_80) reported from Bexleyheath, England

    @virginmedia @grimegran Would be great if your service could stay connected, drops out numerous times every day

  • Vintage_gent22 Tariq Khan (@Vintage_gent22) reported from Poplar, England

    @HugoBaritone @virginmedia You should be able to get money back as they should be providing a good service, I have worked in this sector before

  • teresawhitfield Teresa Whitfield (@teresawhitfield) reported from Croydon, England

    @virginmedia Not now that we have invested in a £300 mesh WiFi system so we can get WiFi across the house as the router is pointless. And apparently the issue is with the infrastructure in the Sotih Croydon area so intermittent broadband is to be expected 🙄

  • JohnPeeOfficial John Pritchard (@JohnPeeOfficial) reported from Merton, England

    @virginmedia goes down more than a brothel worker

  • chelsian Hadders 🇪🇺 #FBPE (@chelsian) reported from Epsom and Ewell District, England

    @virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!

  • StephenHance1 Stephen Hance (@StephenHance1) reported from Lambeth, England

    @virginmedia we have been waiting for an engineer to fix broadband all week. Texted you, used online chat, no replies. Please get in touch.

  • Timnaik Tim Naik (@Timnaik) reported from Camberwell, England

    @virginmedia my internet in SE22 Has been down for over 24 hours badly affecting 2 adult essential workers ability to communicate and two children's virtual learning to be stopped..

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • guestyad Adam Guest (@guestyad) reported

    @virginmedia hi is there an issue with virginmedia mail. No emails are coming through and when I log into my account, the mail page returns an error “page not found” to try to resolve or view email within the account? Also your live chat doesn’t work. Been like it 3 days now????

  • PeterHarar Tech N food (@PeterHarar) reported

    @virginmedia Apparently I’m too close to the green cabinet and getting very High Decibals whatever that is.. is this really my problem. Virgin media didn’t took time to take the money out of my account that was taken as agreed but NO SERVICE as agreed.. I want full refund

  • CamoArab Gary Cameron (@CamoArab) reported

    @virginmedia Looks like that is auto comp for TOTAL loss of service. As this is only some HD channels, this policy no doubt won’t apply. Unacceptable. Assuming you agree that being without what I am paying for, for 7+ days deserves compensation?

  • TheRealKajal Kajal (@TheRealKajal) reported

    Please help! @virginmedia sold me a minibox that doesn’t record shows & some of my paid channels are not working! I was then advised I would receive a replacement box by Monday! Still hasn’t arrived! Im worried I’m going to have an entertainment-less Xmas @skytv what can U offer?

  • KR_NYC Katie Raath (@KR_NYC) reported

    @virginmedia My broadband keeps going down - when I run your checks it says not connected but then won’t allow me to book an appointment - please advise how to resolve.

  • andrewbroadhead Andy Broadhead (@andrewbroadhead) reported

    @virginmedia and engineer was due this morning. he has found the cable issue in the network.

  • Dizwod Diz (@Dizwod) reported

    @virginmedia There is no area outage. It's just here again. Last time was the cabling under the garden which isn't fully repaired!

  • KR_NYC Katie Raath (@KR_NYC) reported

    @virginmedia Was back on briefly last night, then down again this morning. But apparently no service issues in my area.

  • HorrorChick65 𝖂𝖊𝖓𝖉𝖔𝖑𝖞𝖓 🌹💀 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧🇺🇸 (@HorrorChick65) reported

    Hey y'all, we seem to be having issues with Virgin Media network today. Anybody else having issues in UK with broadband signal?

  • andrewbroadhead Andy Broadhead (@andrewbroadhead) reported

    @virginmedia just been informed that my lack of service is down to a external network cable issue. If this is the case how long before the issue is fixed? i’ve tried calling but your phone system pushed me to an automated checking system that cuts me off. please contact me?