Virgin Media Outage Report in West Wickham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hammersmith, Tower Hamlets, Paddington, Southwark, Bromley, City of Westminster, City of London, Kensington, Sutton, Poplar, Greater London, Merton and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Croydon |
Internet |
Community Discussion
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Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Shivz Belle
(@ShivzBelle) reported
from
Merton, England
15yrs I was with @SkyUK @comcast and after just speaking with a top call handler I’ve just been passed through to the most arrogant unhelpful person in the cancellation team! I’m leaving mate! @virginmedia @TalkTalk Loyal customer coming your way! #Telecommunications
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Louis Houghton
(@Louisblack) reported
from
Wandsworth, England
@virginmedia I phoned up today to find out why I was paying £50 a month for internet when a new customer pays £35. I was basically told to accept it so I think I’ll look at moving to @SkyUK for £27 a month.
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Flower Girl London
(@flowergirl_lon) reported
from
Croydon, England
@Leearna6 @suz_rudnik @virginmedia Ofcom compensation is £8 a day for loss of service but they don’t pay it until service is back on... defo chase it up as it’s the law now not just a customer service / good will gesture. As soon as you are reconnected it should be applied to next bill.
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Lambertus Cornelius
(@lambertusc) reported
from
Merton, England
@Camclarky @virginmedia Get out Cameron, Sky is a superior service in every aspect. I am hoping to rid myself of Virgin AS SOON AS THEY BOTHER ANSWERING THEIR PHONE! #TransferTalk #TransferDeadline #virginsucks
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Adam Gray
(@agrayphoto) reported
from
Croydon, England
The @virginmedia customer service can’t understand one simple request and problem, passing my housemate between pillar and post for hours on the phone and making broken promises. Seriously useless. Oh and the internet speed has been crap and not as advertised for months - avoid
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Felicity Bainbridge
(@FelicityJBee) reported
from
Poplar, England
Disgraceful customer service by @virginmedia - 15 min wait to discuss £20 increase in bill with no comms. RUDE staff ‘I don’t care if you want to leave’, immediate transfer and 15 more mins of music... APPALLED. #CustomerService #fail
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2 Mummies & A Baby
(@baby2mummies) reported
from
Merton, England
@virginmedia I have tv,phone and BB with you, I have called today to sign up to mobile, still haven’t received confirmation email or account details. Have called twice, not impressed with service and thinking time to cancel all virgin products I have
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aaron grantham
(@aarongrantham) reported
from
Lambeth, England
@virginmedia It’s working now, the point is that it wasn’t working when the women’s open was on yesterday with no warning or redirection. I tried to get help and was waiting 18 mins (timed). And by the way not the first time virgin randomly change the description or the channel.
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Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@virginmedia When my broadband went down and I had to deal with your customer service #virginmedia #fixmybroadband #poorcustomerservice
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Dan King
(@mfelmi) reported
from
Lambeth, England
@virginmedia It was media. The call was finally answered after around 40 minutes. I wouldn’t mind if this was an isolated issue but I’ve had a number of problems with virgin media customer service (by phone) and looking online it seems that many other customers have experienced the same.
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Matt Browne
(@mattlfc78) reported
from
City of London, England
@virginmedia your customer service has been awful my wife was on hold for an hour and a half and now your staff have given me a new package without my consent!!!
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Markie
(@Lonmark1980) reported
from
Bromley, England
So annoying at @virginmedia internet had gone down!
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Chris Sutcliffe
(@chrismsutcliffe) reported
from
Lambeth, England
@PaulLomax @virginmedia I've had nothing but bad experiences with @virginmedia. They lied to me repeatedly and deliberately, and cost me £££s. Would never recommend them
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Sumayyah 🌸
(@xsumixx) reported
from
Lambeth, England
@virginmedia everyone in my family has to use their bloody data because no ones internet is working. It comes for 5 seconds then disappears. So bloody done with your shitty service !!!
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Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@Ofcom @virginmedia @BBCWatchdog Virgin Media, you are the worst! Offering me a paltry £20 compensation for 10 days of total service loss. You deny it was a total loss not intermittent so I am not eligible for Ofcom compensation! False! #virginmedia #poorcustomerservice
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Keith Bursnall
(@KeithBursnall) reported
from
London, England
@virginmedia According to your website broadband connectivity is fine and TV is experiencing some issues with certain channels. I have no broadband and no channels at all
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Gino Borg
(@gborg9) reported
from
Merton, England
@virginmedia I have done multiple times ... by phone and by chat ... the Indians helpful but useless, the British patronising and rude
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Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
@DDavidian @virginmedia Upload is advertised. About 20meg. But had a few issues recently where download has randomly dropped from around 180-200 down to under 15.
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Gino Borg
(@gborg9) reported
from
Merton, England
@virginmedia blocked my mailbox on 23rd .. numerous 30min phone calls later, and patronising responses, fake promises of call backs ... mailbox is still unavailable.. shockingly awful customer service .. disgusting.
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Louis Houghton
(@Louisblack) reported
from
Croydon, England
@virginmedia It just seems odd that Virgin seem happier losing an existing customer than just giving them the same deal as a new customer. Instead of £35 a month they get nothing.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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penny horner
(@PennyJst) reported
@virginmedia wanting to cancel contract, but been holding on for 25 mins., that’s a clever ploy.. you get fed up hanging on..so you put phone down. Then will probably forget to call back in time,, 😫😡
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Jack 📺
(@J4cko96) reported
@virginmedia Same engineer did a super minimal effort job when he was last here, and the website service checker is saying it’s all good. I’ll have a chat with someone on WhatsApp and see what the craic is.
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Built To Win
(@_built_to_win) reported
@virginmedia Got promised a refund for poor service then not fulfilled and lied to
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Sarah Burbridge
(@SarahLeeder1) reported
@virginmedia one of your green boxes with phone cables etc in Telford has been broken into. I've reported it to police on 101. They said they will contact you.
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electric cheese
(@totallynotezzy) reported
@virginmedia oh no this has been ongoing for several months! all these tests were with a vpn on, (wireguard, london server hosted by zare), no issues with speed drops on any other network, right now getting 8mb/s down on my home network through it, but i only get 4-6mb/s on virgin!
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Servin
(@Servinsact1) reported
@virginmedia I have given virgin media broad band cancellation notice on Feb 7th 2022 and virgin media broadband service cancelled on March 1st 2022.But this has been sent 3rd party capital resolve team and when I reached the team they mentioned that my service still active.
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Amjid Khan
(@akhan999) reported
@MammafulZo @virginmedia @skytv I guess based on customer experience you will leave and damage makes sense but with the internet again sometimes ppl on social media can advise. Sky don’t do proper fibre but won’t matter if you aren’t a heavy user.
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Emily
(@thisisemilyhere) reported
@virginmedia We have now been hung up on several times while being 'transferred' and promised a call back twice which hasn't happened. Four hours wasted so far and no solution. What can you suggest?
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Aiden Gallagher
(@AidenGallagher2) reported
@claytsfm @virginmedia My tarrif ended a few months nack of £30 for broadband, phone and tv. When we went to renew they said the cheapest they could do was £67, until i put a complaint in and suddenly as we were gonna leave they managed to rangle the same deal for £27. Virgin media are ***** basically
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electric cheese
(@totallynotezzy) reported
that's also while maxing out the upload at home, over wifi for the virgin media test there was basically no other network activity