Virgin Media Outage Report in West Wickham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hammersmith, Islington, Orpington, Paddington, City of London, Camden Town, Newham, Southwark, Tower Hamlets, City of Westminster, Redhill, Bromley and Bexleyheath.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Croydon |
Internet | |
| Croydon |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Teresa Whitfield
(@teresawhitfield) reported
from
Croydon, England
@virginmedia Not now that we have invested in a £300 mesh WiFi system so we can get WiFi across the house as the router is pointless. And apparently the issue is with the infrastructure in the Sotih Croydon area so intermittent broadband is to be expected 🙄
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is ******* ****, sort it outttt
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!
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karen
(@karlea45) reported
from
Camberwell, England
@virginmedia I have no broadband and haven’t since yesterday and no text like others to apologise. Disgusting service
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Joana
(@joana_ferreira1) reported
from
Sutton at Hone, England
@virginmedia I've been without broadband this past 2 days😤its been weeks of instable Internet and now it doesn't work at all.I contacted customer service that always tell me that a engineer its solving the problem but still no Internet
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia mmm. Apparently because 10 flats are not working at the same time it is not a fault on your side but each one of us has the same issue by chance as your sys say all is good. Well all is not good and we have to wait till Monday for an engineer (all of us) area 22
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Jack Bremer ⚡️
(@jackbremer) reported
from
Wandsworth, England
@virginmedia I think it’s pretty poor that your routers don’t allow us to change DNS servers - I’d like to use some family filtering (Cloudflare/Cleanbrowsing etc) and have to do it per device instead. The kids will figure out how to change that in no time!
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Bhavani Vadde
(@BhavaniVadde) reported
from
Wandsworth, England
@virginmedia It has been ONE & HALF MONTHS trying to sort an issue. U r still billing me even tho I’ve given notice. Deadline passed for deadlock letter over my formal complaint. I have every sympathy re the Covid situation but this is the TERRIBLE customer service despite that
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Basel Mahmood
(@basel_mahmood) reported
from
Merton, England
Let me guess. @virginmedia is down again.
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Tariq Khan
(@Vintage_gent22) reported
from
Poplar, England
@HugoBaritone @virginmedia You should be able to get money back as they should be providing a good service, I have worked in this sector before
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is so bad, feels like my entire internet connection at home got put in a spliff...sort it out...
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Dan Padgett
(@danjpadgett) reported
from
Wandsworth, England
. @virginmedia you know it would be great if my Internet didn't disconnect and average of 25 times a day, every day for 3 weeks. Sure makes working from home a challenge. Your support say 'there is nothing wrong their end' I beg to differ.
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Luke Bailey
(@lukebaileyphoto) reported
from
Lambeth, England
@virginmedia Persistent network issues continue to hinder the ability to work from home. I endeavoured to check the service page but it itself would not load so I’m guessing there’s an issue somewhere. Issues include long dropouts and high response times. #networkengineer
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
Just tried ringing @virginmedia to find out why our broadband isn’t working for the second day and there’s nobody there as it’s out of office hours! Ffs! What kind of service is this! 🤔
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Nuno Lopes 🦦🏳️🌈
(@NunoEd) reported
from
Lambeth, England
@virginmedia My internet keeps dropping (right now for instance) and it’s been like this for since I signed up (2 months). All my neighbours have been complaining about the same. During a period when I need my internet almost at all times it’s letting me down and making me lose business
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Sarah Lockett
(@sarahlockett) reported
from
Camden Town, England
@VirginMember @virginmedia @AmazonPrime No problem. I can’t figure out how to do it on the website. Help please!
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia That is the first thing I checked and after the call center told me all is fine, an engineer will be sent out on Monday a text came back about 3 hours later to say there was actually an issue and you are working on it. So after we all called an issue was found hope it is fixed
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Rachel
(@OpenMindMH) reported
from
Wandsworth, England
@DrEMcNaught @virginmedia They have the worst customer service I have ever known
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Tim Naik
(@Timnaik) reported
from
Camberwell, England
@virginmedia my internet in SE22 Has been down for over 24 hours badly affecting 2 adult essential workers ability to communicate and two children's virtual learning to be stopped..
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia broadband is down yet again in NW5 (area 15) and service status says no issues. No way to escalate this and no idea of what the problem is. Help, my service keeps disappearing.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rob Shaw
(@Robshaw00) reported
@virginmedia Customer service has looked into it, but no one ever gets back to me. Never dealt with such a shambles of a company.
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Angela Hoskins
(@beachhut121) reported
@virginmedia In the fifteen years + I’ve been a virgin customer, I’ve never been called back. Just admit your customer service is terrible.
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T2G
(@TIMO2GUD_) reported
@majinmands It’s crazy, so I’m with Virgin Media, but there’s a mad mad MAD issue I discovered - after a bit of research and some tech exchange + purchases - here we are 🥺🤝
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Louise Helsby
(@HelsbyLouise) reported
Experiencing problems again with virgin broadband!!! Can’t find phone no. to speak to a human - last time I spoke to someone I extended contract but lost connection when I asked for engineer! Account has no access to home broadband - what am I paying for @virginmedia
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Jon
(@JonSumjons) reported
@virginmedia Hi I’ve got a quick start internet kit but suspect I need an engineer still, looks like the coax cable from the outside box has been cut and any drilled holes repaired. Can you help? thanks
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Welby McRoberts
(@welbymcroberts) reported
Because my @virginmedia connection is so unreliable and under performing I've been forced to get a FTTP connection installed to be able to work. Only to find out that all of my Tivo boxes now no longer work, as they must be connected to a Virgin Media cable modem. It never ends!
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🏴Just nobody ⚽🏉🏈🥋🥊🎸🧦
(@JayJoeMc) reported
@virginmedia Yes. I was told I would get a call back after 3 hours. 4.5 hours ago.. The box still seems to be flashing the same errors.
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Shug Sheridan
(@Shug20s) reported
@virginmedia, been a customer 12+ yrs they just offered 2 reduce my bill by £3. But if I send my box back I can become a new customer and get a great deal. I said so why don't we just miss the sending the stuff back part but that can't happen.....guess I will be looking SKY deals
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Mike Burnett
(@mike666b) reported
@virginmedia I had checked it before tweeting and it showed no issues. I have the same problem with the picture quality today but it’s now happening without WiFi turned on. Not really what you expect for over £130 a month 😡
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kate Gibson
(@finmentalkg) reported
@virginmedia still no Internet sorted... intermittent problems since 10th May, SNR and utilisation issues... depending on who you speak to. So basically you have overloaded the system and aren't fixing it.