Virgin Media

Virgin Media Outage Report in West Wickham, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Wickham, Greater London, England 02/16/2026 03:10

February 16: Problems at Virgin Media

Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near West Wickham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Poplar, City of Westminster, Newham, Croydon, City of London, Southwark, Paddington, Islington, Camden Town, Orpington, Streatham, Barking, Welling and Wandsworth.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

  • NickLovell_ Nick Lovell (@NickLovell_) reported from London, England

    @ThreeUK absolutely fed up of the abysmal service I get with my broadband. It simply doesn’t work. Was promised a speed in the store, ive never even got half. Constantly dropping out. Time to change back to @virginmedia

  • JambyButch James Butcher (@JambyButch) reported from Wandsworth, England

    @virginmedia If two hours being transferred around yesterday on the phone from person to person didn’t help us, I’m not sure an ‘automated assistant’ will help!

  • OpenMindMH Rachel (@OpenMindMH) reported from Wandsworth, England

    @DrEMcNaught @virginmedia They have the worst customer service I have ever known

  • JimWhite Jim White (@JimWhite) reported from Camberwell, England

    @virginmedia please follow so I can DM as I’ve got an urgent issue that hasn’t been resolved by customer services.

  • danjpadgett Dan Padgett (@danjpadgett) reported from Wandsworth, England

    . @virginmedia you know it would be great if my Internet didn't disconnect and average of 25 times a day, every day for 3 weeks. Sure makes working from home a challenge. Your support say 'there is nothing wrong their end' I beg to differ.

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia is down again for our entire block and the CS line is still closed. 3 weeks in a row. No status update and same issue. Not looking good here

  • LondonFerg Ferg (@LondonFerg) reported from Camberwell, England

    @virginmedia Aparently that is the cost if I want to talk to anyone in relation to the above problem according you your rep...

  • 0618_Dee Dee (@0618_Dee) reported from Camden Town, England

    @VirginMedia How can you only teach your customer "facing" staff to only say sorry, we've been trying to resolve the issue. As a new customer, I'm starting to regret my decision of choosing your company as I haven't had any of my broadband or TV package working as your promise!

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia mmm. Apparently because 10 flats are not working at the same time it is not a fault on your side but each one of us has the same issue by chance as your sys say all is good. Well all is not good and we have to wait till Monday for an engineer (all of us) area 22

  • timmymc Tim McLoughlin (@timmymc) reported from Merton, England

    @virginmedia There was but apparently fixed. Not sure I believe that. It’s really slow when I test even after a reboot and webpages constantly don’t load or take a long time

  • Juliefleur24 Joobs (@Juliefleur24) reported from Sutton at Hone, England

    Great still no tv or more importantly internet from @virginmedia again, apparently there’s an ‘issue’ 🙄

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia That is the first thing I checked and after the call center told me all is fine, an engineer will be sent out on Monday a text came back about 3 hours later to say there was actually an issue and you are working on it. So after we all called an issue was found hope it is fixed

  • dietmarlen Dietmar Lenden #FBPE (@dietmarlen) reported from London, England

    @virginmedia This issue is now appalling. Now I will not have internet connectivity for at least 3 days. That is unacceptable and I will have to wait until a new router arrives which is shocking

  • YILDIZ_SAR_HARV YILDIZ SAR - HARV (@YILDIZ_SAR_HARV) reported from Kensington, England

    They cut connection with #virginmedia ,I moved couple of months ago with Hamptons international (Sloane square),Black Africans with British Indian take stuff I report the police,didn't help (SW10 0NH) @richardbranson @BBCbreakingnews @Reuters @DRexplore @nytimes

  • SamanthaLeeuwen Samantha van Leeuwen (@SamanthaLeeuwen) reported from Bromley, England

    6 weeks for @virginmedia to fix broadband in Orpington and still missed today’s deadline! Pay for 500mb get 5mb if lucky. #NoMoreExcuses

  • wilburthewotsit Wilbur (@wilburthewotsit) reported from Croydon, England

    @virginmedia It says fine but it works only intermittently. Many neighbours say the same. I have already filed a complaint as have others.

  • w_hawkins William Hawkins (@w_hawkins) reported from Camden Town, England

    @virginmedia broadband is down yet again in NW5 (area 15) and service status says no issues. No way to escalate this and no idea of what the problem is. Help, my service keeps disappearing.

  • NunoEd Nuno Lopes 🦦🏳️‍🌈 (@NunoEd) reported from Lambeth, England

    @virginmedia My internet keeps dropping (right now for instance) and it’s been like this for since I signed up (2 months). All my neighbours have been complaining about the same. During a period when I need my internet almost at all times it’s letting me down and making me lose business

  • stevespotlight steve osagie (@stevespotlight) reported from Swanley, England

    @virginmedia i used to highly rate your services but over last 3weeks your team & customer services been the worse . I am trying to pay a bill & u keep charging me more i will never ever use @Virgin service again highly disappointed #BadCustomerService #CustomerSrvice

  • stevespotlight steve osagie (@stevespotlight) reported from Swanley, England

    @virginmedia Always like the service rendered before but this time around unfair and i think this needs to be looked into as you have log on how many times i called in last month alone, #unfair #badcustomerservice

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sathish_yoyo Sathish kumar (@sathish_yoyo) reported

    @virginmedia Are you going to resolve the issue now or not? 30 minutes are over and you have no appetite to solve the issue rather building up new issues

  • dicurtis46 Diane Curtis (@dicurtis46) reported

    @virginmedia not great service for an 89 year old woman, having to wait over 2 weeks to have a new WiFi box fitted! Don't you realise the Internet is a lifeline for the elderly!

  • TashaSigsworthx Tasha Sigsworth (@TashaSigsworthx) reported

    @virginmedia No, this has been an issue since December and no one seems to be able to help. Definitely won’t be staying with @virginmedia

  • garethjmitch Gareth Mitchell (@garethjmitch) reported

    Good old @virginmedia their planned maintenance takes my broadband down for the day with 0 notice. Another reason I'm leaving when my contract is up

  • TashaSigsworthx Tasha Sigsworth (@TashaSigsworthx) reported

    @virginmedia Yes, it’s regarding how awful our broadband is and the fact that we were promised boosters free of charge which is now being back-tracked!

  • PorkyMukester Porky Mukester (@PorkyMukester) reported

    @virginmedia Per my tweets, our services were broken for more than 3 weeks. The rules state that we should have received automatic compensation without having to ask. Further proof of how bad VM are and how they flout their own rules to their own fiscal advantage. @Ofcom #virginmediasuck

  • andrewsaintsfc Andrew (@andrewsaintsfc) reported

    Lovely letter from @virginmedia to say bills are going up by £21.50......oh and the Internet is down today.

  • TashaSigsworthx Tasha Sigsworth (@TashaSigsworthx) reported

    @virginmedia The app doesn’t work, I was told on the phone that someone would order the booster pods for us and then this has been back-tracked and no one will contact me to resolve the issue.

  • AaronEdkins Aaron Edkins (@AaronEdkins) reported

    @virginhelp @virginmedia Hi there, my broadband is currently down and I'm now unable to work, I've asked to be messaged once the issue is resolved however I'm currently losing money, 4/5g isn't good enough in the area either.. other than an outage form is there anything I can do?

  • LouDouglas Louise Douglas (@LouDouglas) reported

    @virginmedia how do I find my area ref code please? I’m a new customer but have not received a postal welcome pack and want to set up my online account