Virgin Media Outage Report in West Wickham, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, City of London, Carshalton, Sutton, City of Westminster, Hammersmith, Paddington, Islington, Southwark, Bromley, Poplar, Orpington, Camden Town and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Total Blackout | |
| London |
TV | |
| London |
Total Blackout | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Matrim Red Hand
(@tripodmatt) reported
from
Islington, England
@virginmedia hello - I'm moving house and was told I'd receive something to post back your equipment. Nothing yet. I tried to call but was cut off. Any help?
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia Many complaints have been raised and we have tried to leave the contract due to the complete lack of anything beneficial to actually fix our broadband. Of course I’m not having a a go at you but your customer service team is very bad. They don’t care about actually helping 👍🏾
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Tim Plumb
(@timplumb) reported
from
Wandsworth, England
@virginmedia Download speeds in SW18 are down to 5Mbps (on a 200Mb account) after works in the area earlier in the week. Called to report the issue only to be told by a message to wait 24hrs to see if the issue resolves itself. Can you please log the issue? Thanks.
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Katie Haisman
(@Katie3boys) reported
from
Eltham, England
@virginmedia shocking service with the internet
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Robbie_Spice
(@RobbieSpice89) reported
from
Paddington, England
So after wasting a whole day waiting in for my @virginmedia box to be delievered when it was meant to, @YodelOnline has still got it sitting in there warehouse and after 2 webchat with the help desk I get told you get it when you get it…what a joke so atm have no internet fml
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royal 🌈
(@elthampalacegay) reported
from
London, England
Or #virginmedia wiping the Wi-Fi network name every other month on the 2G and 5G saaaaaaaaaake
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jordan lockey
(@LockeyJordan) reported
from
Sutton at Hone, England
@virginmedia I am not paying the bill until you fix your ****** internet plus your trying to scam us by raising our bill to £225 even though it's supposed to be £130 and we have never missed a payment
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Keef Gibbs
(@Keefidentity) reported
from
Merton, England
@virginmedia Your service is pathetic. Been on “hold” since 10am this morning. Awful! I’m cancelling my account.
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jordan lockey
(@LockeyJordan) reported
from
Sutton at Hone, England
@virginmedia Your customer service is the worst I have seen
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Mr. Whizz
(@wysiwyg100) reported
from
Lambeth, England
@virginmedia as usual I’m afraid your comedic bad wifi has translated into a comedy of errors for me to cancel my contract.. pls can someone get in touch
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Guy Dorrell
(@guydorrell1) reported
from
Wandsworth, England
So @virginmedia wifi down in SW18 2 for the third time this week. Don’t ask me to check your status dashboard, this happens EVERY week. It’s a constant, systemic issue, please get an engineer to come out & look at local box. Paying £130/month for terrible service, fuming 🤮😡
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia I work from home and have other work to do which all requires an internet connection. I really should not be having these problems for almost 3 months now. It is impacting my work a whole lot
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia No internet since last week, again. Have to wait 6 days for someone to come out and ‘fix’ it again. It’s a shame because you guys really don’t care. Since June my internet has been on and off like this
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Mr Lee Daniel
(@MisterLeeDaniel) reported
from
London, England
Please could @virginmedia on 0330 303 5309 stop calling me, then immediately hanging up. That’s rude. I’ve now blocked your number.
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia Intermittent and then completely down. Maybe a day or two ago, multiple times over the course of this issue
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Catt Hurman
(@catt_hurman) reported
from
Bromley, England
@virginmedia have been passed to 4 different people across 4 hours and still waiting on a simple answer to my question. Why is it so hard to get some help?
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LES ⚒
(@PL13Les) reported
from
Sutton at Hone, England
What is going on with the horrific intermittent WIFI connection in SM5 for the past week. Website says there is a problem BUT have to wait til Friday for an engineer. Abysmal performance @virginmedia
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Mr Lee Daniel
(@MisterLeeDaniel) reported
from
London, England
@virginmedia Stop calling me then hanging up. That’s rude.
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🔰 Brooks 🔰
(@AntonBrooksAMB) reported
from
Merton, England
@virginmedia Why is it taking so long for an engineer to genuinely fix the issue?
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Catt Hurman
(@catt_hurman) reported
from
Bromley, England
@virginmedia 3 engineer visits across 4 weeks and still no wifi… promised after another failed attempt to fix yesterday someone would come today. No engineer has arrived and nobody is replying to my WhatsApp. Fix this now please.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gordon Springate
(@GordonSpringate) reported
@virginmedia If you have checked my previous tweets you would see I have followed the route numerous times. Day5 still no phone call to resolve my issues.
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Rob
(@rob_7_h) reported
7 hours 15 mins on the phone to @virginmedia customer service to try and fix an issue they caused. Still not fixed, still no internet, still the most useless lying company I’ve ever had to deal with. Nice work Virgin, that’s got to be sort of record! 👏🏼👏🏼👏🏼 #virginmedia
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kelly hawkins
(@kellyhawkins5) reported
@virginmedia Two weeks with no WiFi when trying to work from home and my daughter trying to submit uni work and complete final exams!!!! This isn’t acceptable also no tv service - pls push repair
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Talullah Bloom
(@BloomTalullah) reported
@virginmedia Spoke to 5 different ppl they all said different things. Refused an engineer visit, now there is an outage which has been resolved- according to 3- and still ongoing according to 2. 🤔
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Lord Greenhorn
(@lord_greenhorn) reported
@mitchec1 @SkyUK @virginmedia Honestly, you’ve made a mistake! I switched 2 months ago..... worst decision ever! The customer services are awful!!
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Phil Skelton
(@PhilSkelly67) reported
@virginmedia Im not interested in a webchat really, just sort my service out and when my broadband is working I will investigate myself as to what my rights are, and act accordingly
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susan ambler
(@sue_ambler) reported
@virginmedia I can’t seem to find my email service online
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Justeena Pereira
(@geminij) reported
@virginmedia I have had the worst experience dealing with virgin, I have had three installation dates cancelled since December. The last one done last night at 7 when they are booked to come this morning, I had taken time of work for this. I haven't been able to work from home!
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SARA DEE
(@1stsaradee) reported
@HelenSimmons8 Needing a broadband internet service that regularly needs to deal with large files of info this houshold pays for Virgin Media. 100Mb per second, apparently. No problems here in SE London.
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Brandon Evans
(@brandonnevans) reported
@virginmedia No, the customer advisor on the phone told me the first bill would look wrong but I would be charged the correct price verbally agreed, if someone could look into the complaint above and get back to me and resolve the issue it would be appreciated.