Virgin Media

Virgin Media Outage Report in West Wickham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Wickham, Greater London, England 01/29/2026 08:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near West Wickham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Camden Town, Southwark, Paddington, City of Westminster, Orpington, Poplar, Croydon, Islington, City of London, Fulham, Bexleyheath, Greater London, Wandsworth and Newham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomCamden Town Internet
United KingdomLondon Wi-fi
United KingdomSouthwark Internet
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

  • willrostron Will Rostron (@willrostron) reported from Merton, England

    @virginmedia I’ve had over 6 months of having poor WiFi where it cuts outs and has to be rebooted every other day (twice today already!). I want a technician to come out and sort ASAP as my family mobile bills are through the roof due to using data plan instead at home!

  • JCunninghamUK Jordan Cunningham (@JCunninghamUK) reported from London, England

    @virginmedia WHY IS YOUR WIFI THE ABSOLUTE WORST WIFI IN THE WORLD!!!! Anymore than 5 metres away and it disconnects - getting very frustrated

  • majrav Majid Ravandi (@majrav) reported from City of London, England

    @virginmedia without doubt the most DISGRACEFUL service EVER. You constantly attempt to take advantage of elderly vulnerable adults. We have been trying for weeks to talk to u & have me put on as authority to talk, & you won’t help, but you continue to send threatening letters.

  • _Rafi93 Rafi (@_Rafi93) reported from Camden Town, England

    @virginmedia No change after rebooting both boxes (v6/hub). Nothing on the service status page. I’ve been through all of this before and was explicitly told if it happened again the cables would have to be re fitted

  • brazenprods brazen productions- jules hussey (@brazenprods) reported from Camberwell, England

    And although operative insists there is no local issue, 5 people in my street have no @virginmedia

  • Margare7a Margareta Dovgal (@Margare7a) reported from Hammersmith, England

    Hey @virginmedia - I was charged £15 on July 19 for Virgin Media WiFi on the London Underground. But the pass isn't showing on my account. I'm not a Virgin customer, so go in circles on the menu when I call customer service. Please help!

  • gouldydl Dawn Gould (@gouldydl) reported from Dartford, England

    @virginmedia is there a problem with your phones, twice in the q and both times cut off. 😡

  • TobiWanDOTA Toby Dawson (@TobiWanDOTA) reported from Camden Town, England

    Get a message from @virginmedia telling me they are raising my monthly cost to pay so they can offer a better service.....internet is down once again... Finally going to look for ANY other options cause I have had enough!!!

  • UKmatC Mat Carey (@UKmatC) reported from City of London, England

    Update on this; This is a suspected external/public IP address issue, not @Control4 issue. Still awaiting resolution from @virginmedia as to why I cannot access many websites (Captcha issue) or login to most accounts / tunein etc. #Control4 @Control4_EMEA #virginmedia

  • BenAlderweireld Mate Parlov (@BenAlderweireld) reported from London, England

    @virginmedia omds can you sort out your ‘service’

  • BronBron283 Bronwyn MacDonald (@BronBron283) reported from Merton, England

    @virginmedia your customer service is shocking! Been trying to fix my WiFi (no internet connection). You won’t send someone to help but rather send a letter on “how to fix it” Gone are the days of actual help instead I’m being spoken to like I’m stupid.

  • willrostron Will Rostron (@willrostron) reported from Merton, England

    @virginmedia what is up with your customer service line! After the automated bits get told that everyone’s busy so get music. no voice updates “we will be with you soon” or “you have x mins to wait”. Tried 3 times over 20 mins - my WiFi is rubbish and if not fixed I will leave

  • mgrazia_baf sbruffoncella #antifa🇮🇹🇪🇺🇬🇧🌋 (@mgrazia_baf) reported from London, England

    In a world that runs on the net if you are a @virginmedia customer you have to wait 4 days for an engineer to fix a modem, installed only in November 2018. IT’S NOT A JOKE!!! Thank you for letting me loose a day of work and 3 days worth of studying. #virginbroadband

  • trickyvondickie Tricky (@trickyvondickie) reported from Kensington, England

    @virginmedia trying your text service now

  • KeaneMJ ♻Michael J Keane ♻ (@KeaneMJ) reported from Lambeth, England

    @virginmedia Hottest day of the year and VirginMedia rang me up and then put me through to someone else. Left me hanging twice so far. Thought service was cancelled but money still coming out of account. I'm just trying to get email address to write to. It isn't hard.

  • DWozza Wozza (@DWozza) reported from Merton, England

    @virginmedia Nope not listed there, only happening on channel 406, audio keeps cutting out and the screen flickers, tried it on 2 different TVs and having the same issue

  • sophie_9_ Sophie (@sophie_9_) reported from Crayford, England

    @virginmedia only way to connect is via my EE yet again I've no service and being kept on hold for a decade ..every month this happens for a service i pay a lot of money for very very disappointed every month I'm told my equipment needs updating..

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Poplar, England

    @BBQColin @virginmedia Fingers crossed they resolve it soon. No amount of money can make up for it, I would just like decent customer service that gives you concise, current and correct information as well as regular updates #virginmedia #fixmybroadband #poorcustomerservice

  • elifnur Elif Nur Karlidag (@elifnur) reported from Camden Town, England

    @virginmedia 1.I have a huge problem, I have received my installation pack today, after a long wait. I have ordered the big bundle with the finer internet. The installation pack didn’t include a router. I called your customer service, after talking to some other departments I hav

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Stratford, England

    @BBCWatchdog Can you look into @virginmedia appalling service and dreadful customer service. This is my 7th day with out internet and all I get is fobbed off. Not acceptable service. #virginmedia #fixmybroadband #poorcustomerservice

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • teaguestar Paul (@teaguestar) reported from Clifton, England

    @virginmedia Your customer service ( that’s a complete trade description act wording) are shocking . 40 mins waiting cut off twice . Garbage

  • GoonerKJP Kaz 💋 (@GoonerKJP) reported from Stevenage District, England

    @virginmedia how do I cancel a technician appoitment tomorrow

  • AdamLee2011 Adam Lee (@AdamLee2011) reported from Newport, Wales

    @virginmedia there seems to be an issue with tv and broadband in np20 area. Please sort it out, I’m missing the football #virginmedia #fault

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @virginmedia We are struggling to talk to your teams on the phone @virginmedia to discuss our refund for our 4 day loss of service. Getting fed up with this.

  • thegaffaa TF (@thegaffaa) reported from Ilford, England

    Don't get @virginmedia broadband. Its pants and continually down. Been on hold now for 33 minutes... #terrible

  • SilverwoodVS Dr Victoria Silverwood (@SilverwoodVS) reported from Cardiff, Wales

    @JackoGaz @virginmedia It’s down over the whole city. I broke it out of sheer frustration watching that drivel and spent the third period cooking vegetables rather than continue watching. That’s how serious it was 🥬🥒🥕🥦

  • clareypoos Clare Taylor (@clareypoos) reported from Sompting, England

    @virginmedia Your site is an absolute joke. I spent over 90 mins this morning trying to speak with someone but was passed about, I only want to change my package as the service you provide is not worth the £72 I'm paying! Now you've just told me the servers are down! #cross

  • myatt1965 Jonathan Blackmore (@myatt1965) reported from Merton, England

    @virginmedia 8 pound credit for 4 days with no service in SW19! Not the best customer retention strategy. 😫

  • GoonerKJP Kaz 💋 (@GoonerKJP) reported from Stevenage District, England

    Trying to get through to @virginmedia is so pre 1990 !! I just want to talk to a Damn human !!

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @Chelsea1504 @virginmedia We lost service on Thursday 19th December at 9:30 am we regained service at 6:00am on the 23rd December. There were talks between @virginmedia and local Cllrs that full refunds will be given from first to last day. Let’s hope that @virginmedia doesn’t go back on their word