Virgin Media Outage Report in West Wickham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Croydon, City of London, Epsom, Wandsworth, Southwark, City of Westminster, Paddington, Barnes, Poplar, Barking, Newham, Camden Town and Caterham.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Wi-fi | |
| London |
Internet | |
| Croydon |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| City of London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Matthew Bultitude
(@MattBultitude) reported
from
Camberwell, England
Waiting > 1 hour and still no help from @virginmedia customer services. No broadband for 24 hours. No useful online support. Appalling customer support. 😡
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mundele madesu
(@ornellasiobhan_) reported
from
Camden Town, England
@virginmedia **** wifi, awful customer service
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Tai Aro
(@Tai_Aro) reported
from
London, England
Hey @virginmedia @VirginMediaCC I’ve not had #broadband connection for a day now. The usual fixes are not working, tried calling customer service but no answer. Please help!
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Natalia
(@nut_ge) reported
from
Camden Town, England
@virginmedia #virginmediadown #virginmediauk hello. My connection is gone atm. Tried to reboot the router.. no improvement seen. Is someone looking at the issue?thx
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Chris Gledhill
(@cgledhill) reported
from
Whyteleafe, England
@virginmedia Dealt with over the phone to your customer services, thanks
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia Hi, it came back on about 11 for 10 minutes, then at about 12.30 since when it has been stable. This is third outage of several hours in 4 days. Can this be fixed?
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Lee
(@Lee84036371) reported
from
Croydon, England
@virginmedia Need help. My payment from 06/07/20 has not appeared on my bill. Just also received a cancelled DD, addressed to someone else. Not sure where my payment is or why I’ve got email addressed to someone unknown
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Natalia🇮🇹🇬🇧
(@nut_ge) reported
from
Camden Town, England
@virginmedia again down!!! What a horrible service #virginmediadown
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Adam
(@ADAMCLAW1) reported
from
Bexleyheath, England
@virginmedia hi, my cable service has been down for about two hours. Postcode DA5 1. Is it a general problem pls?
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Laura 🐐
(@Laura_Rads) reported
from
Wandsworth, England
@virginmedia Will we be compensated for the outage? Because this is two days now and almost 2 weeks of intermittant, keep dropping out and unplugging and I’m sure you can appreciate many of us are having to work from home atm
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Laura 🐐
(@Laura_Rads) reported
from
Wandsworth, England
@virginmedia Okay so I’ve just been told an outage until 4pm, it was 5.55pm yesterday and it was back before but this isn’t ideal when working from home and why does it keep happening?
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Natalia🇮🇹🇬🇧
(@nut_ge) reported
from
Camden Town, England
@virginmedia Thank you! It’s working atm but It has been very unstable lately.
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Richard
(@rchrdctswrth) reported
from
Islington, England
@virginmedia my internet’s been gone for nearly an hour now, same thing happened last night too. The service status page on your website isn’t even working.
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Nizbit LFC*
(@nizbit) reported
from
Kensington, England
@courtloumc @virginmedia Mine was down around 7sh fir half hour , rebooted the router as it wouldn't connect
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aggy
(@aggy_mi) reported
from
Croydon, England
I think it's safe to say @virginmedia have inherited the crown from @TalkTalk as worst internet provider in the UK #Worstbroadbandproviderever
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The Jase 🐶 🎸 🎥
(@jasemonkey) reported
from
Camberwell, England
@simonmhickson @virginmedia They were so awful when I had a problem years ago. I only resolved it by finding out who their head of PR was and contacting them.
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cycleoptic
(@cycleoptic) reported
from
Islington, England
@drewsonix @virginmedia @BAFTA I only use the broadband and landline, as I use Sky and Netflix for tv Is they’re much saving in ditching the basic tv part if the “package” I never use.
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia third time in four days no broadband - helpline and service status say ‘no problems’ but it’s not working. I hope it comes back in time for a full week of online learning we’ve secured for my 16 year old - first structured teaching in 4 months and this happens! HELP
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Annalisa
(@Annalisalisetta) reported
from
Islington, England
@virginmedia how can I contact your costumer service? The stores are closed and no one answers at costumers number
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Matthew Bultitude
(@MattBultitude) reported
from
Camberwell, England
@virginmedia Still not working. The best @virginmedia can say is “have you tried re-booting” it !!! YES - multiple times. Hoping an engineer might come tomorrow. Sadly a very poor service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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N ï c k ï m ö n
(@NicoleNgRW) reported
@virginmedia I am not sure how a formal complaint will escalate my case. This need to be done by someone who is actually processing my case. Virgin claim to be the fastest broadband provider in my area, but this has been extremely slow.
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Things fall apart
(@49cornwall) reported
The test of a company is in adversity. #virginmedia have failed the test as they have no routers available despite mine not working. ‘Might be after Christmas?’ Is not good enough when asked for resolution date! #virginmediadown #tellyourmates
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Mike Hill
(@mikehill090373) reported
@virginmedia Still no response, despite supposedly paying for a priority service in rectifying issues with broadband. Really not happy about this at all. I've been with you for 20 years but may not be for much longer...
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Sarah Halfpenny
(@SarahHalfpenny2) reported
@virginmedia 1/2 I’ve got the most horrendous connection for broadband, I’ve been working from home for months and the signal keeps dipping constantly I have to work from my company phone. The engineer has left me with half a metre of cable so I can’t move the hub higher
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your pal sal
(@Shadysunhat) reported
@virginmedia So no, and now definitely won’t be fixed til tomorrow. Crap service and a crap company. How can I complain because you seem to have shut down most communication with customers except Twitter which isn’t really on
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Sarah Halfpenny
(@SarahHalfpenny2) reported
@virginmedia I have tried numerous times to get a booster, no luck because the website times out and won’t let order one. I left sky because of their horrendous WiFi and you sold me super fast broadband and would beat sky any day, it’s worse than sky no end of trouble!!
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Neil Askew
(@TheRatters) reported
@virginmedia can somebody answer me why that when I called to complain about my broadband issue and escalated it to a complaint, I was told a manger would call me back within the hour! That was 2 weeks ago yesterday and I’m still waiting!
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Oscar Ramsden
(@oscar_ramsden) reported
@virginmedia Hi I received an Amazon code for renewing my Virgin contract and it doesn't work with Amazon, please could you follow me back so I can DM you about it?
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Jean Hall
(@edin_hall) reported
@virginmedia Thanks. I can’t access my account though as I what I think is my password appears to be wrong and I can’t reset it. I’ve been trying to get through to report problems with my tv( I think that maybe the TiVo box is faulty( or just very old). So frustrating
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John Hunt 🍀
(@JohnEFC95) reported
@virginmedia Think it may have worked it still auto connected to WiFi but didn't do nothing no Internet access and kept saying network issue so I went to forget network and re entered password now working fine