Virgin Media

Virgin Media Outage Report in West Wickham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Wickham, Greater London, England 02/07/2026 05:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near West Wickham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Poplar, Croydon, London, Welling, Islington, Orpington, City of Westminster, Newham, Wandsworth, Southwark, City of London, Greater London, Camden Town, Paddington and Tower Hamlets.

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City Problem Type Report Time
United KingdomPoplar Internet
United KingdomCroydon Internet
United KingdomLondon Internet
United KingdomWelling Wi-fi
United KingdomLondon Internet
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

  • lourdesmarenco Lourdes Marenco (@lourdesmarenco) reported from Camberwell, England

    @benchappers83 @virginmedia Unacceptable! Fight them, this can’t be right. They can’t do whatever they please. Change provider if your rights as customer are not respected.

  • Caleb_Parker 𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀 (@Caleb_Parker) reported from London, England

    @virginmedia Hey, my broadband is down. Your website says there is a known service issue. Can you advise when it’s coming back up, as I’m working from home and need access.

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    @virginmedia Thanks couldn't help and I have stopped waiting. All I wanted to was change my password as I had forgotten it 🙄😕😔

  • RoughieSmith Christine Smith (@RoughieSmith) reported from Redhill, England

    Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them #virginmedia are robbing me not providing the service & I can’t get hold of them, I’m sick of being ripped off

  • damawa42 Daniel W (@damawa42) reported from Camden Town, England

    Bizarre help bot from @virginmedia - do you really think it's acceptable to ask for my bank account sort code when verifying my details?! How about you... just don't ask that.

  • fackjossey Foss (@fackjossey) reported from Camden Town, England

    @virginmedia our cable doesn’t fit as it should (we were told an easy installation and just the box is required), and my partner is getting no response from anyone to help...? Just moved into a new flat with no wifi now so not ideal

  • AsadMoghal Asad Moghal (@AsadMoghal) reported from Kensington, England

    Why does @virginmedia have the worst customer service - the chatbot won’t work, the telephone service disconnects straight away - why bother with the service?

  • alewis2106 Alex Lewis (@alewis2106) reported from London, England

    @virginmedia Engineer booked for Tuesday. I spoke to Ezra on your team who was brilliant in fairness. Very apologetic about the level of service and now looks like we need planning permission to dig up the road to fix the cable.🥴 Thanks for your responses and happy new year!

  • jackjctaylor Jack Taylor (@jackjctaylor) reported from Islington, England

    @virginmedia I spent over an hour on hold today trying to speak with someone about cancelling. I ended up having to put the phone down. How an earth can I cancel my contract if the only way to do it is by calling and you don’t answer the phone?!

  • alewis2106 Alex Lewis (@alewis2106) reported from London, England

    Does anyone know of a service worse than @virginmedia? Our home phone went down 5 weeks ago and we were promised an engineer in 10 days, yet still no one has come. I have tried ringing the customer help number a number of times but after about 1 hour 15 mins it rings off. Help!

  • Caleb_Parker 𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀 (@Caleb_Parker) reported from London, England

    @virginmedia Yes after a 5 hour outage during a key work time did me it came back up. But I’m more disappointed in the delay in customer service response time.

  • Shims_g Glyn Shimell (@Shims_g) reported from Bromley, England

    @virginmedia your customer process to report a deceased account holder to cancel services is an absolute shambles, been on hold for 2 hours, no links on your website to do it. Thank god I’m with @SkyUK

  • Mark_Phillips66 Mark Phillips 💙 (@Mark_Phillips66) reported from Camden Town, England

    @virginmedia That just repeats previous fault message. And ironically asks me to go to the website to check status. All I want at this point from @virginmedia is an estimate of when this will be fixed (I know u can’t fix it)

  • RoughieSmith Christine Smith (@RoughieSmith) reported from Redhill, England

    Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them # virginmedia are robbing me not providing the service & I can’t get hold of them

  • jackjctaylor Jack Taylor (@jackjctaylor) reported from Islington, England

    @stephfriend_ @virginmedia It’s infuriating. They deliberately make you phone as the only way to cancel, then just leave you on hold

  • stephendball Stephen Ball (@stephendball) reported from Camberwell, England

    @virginmedia @nikkijcar Answer me for god sake! Do you think maybe when your existing customers are using your “moving home” service they might be busy oh I don’t know... moving home? So don’t have time to wait around for your engineer 90 minutes after their appointment?

  • matthewcarter7 Matthew Carter (@matthewcarter7) reported from London, England

    @Thecarmagdriver @virginmedia 1) ISP hardware is total shite (Virgin in Particular) don’t use it. It is worth what you paid for it £0. 2) Draytek router and Ruckus wifi (connected via Cat6) is what you need to distribute throughout house (a single WiFi point is never going to work)! 3) it will cost money!

  • Mark_Phillips66 Mark Phillips 💙 (@Mark_Phillips66) reported from Camden Town, England

    First morning back at work, and true to form #virginmedia have underlined their uselessness with no broadband in NW5. They want to increase prices, yet do not provide a decent service - how am I meant to #workfromhome ?

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia No, no, no. Just got an official letter saying I can leave without notice, so for a long standing customer (about 10yrs?) to be told that without any kind of solution, alternatives no offer of a refund, then to see an advert saying you can offer double I’m getting in my area? WTF

  • alewis2106 Alex Lewis (@alewis2106) reported from London, England

    @virginmedia Thank you for your reply. We had a technician out over 5 weeks ago to check the landline. He told us the cable in the road was damaged and it would take 10 days to fix. That was nearly 6 weeks ago and we have heard nothing since and can’t get through to your customer services.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Chris34728 Chris Holden (@Chris34728) reported

    @virginmedia Unfortunately after two hours this wouldn’t work and they made me sign up again with a Two week wait for an engineer when the services are pre existing I am now going to cancel and move to sky again

  • kellsley reggies mum 💙 (@kellsley) reported

    @virginmedia I am going to raise a complaint as it’s completely unfair that nobody is capable of sorting this out.

  • mcrosby78 MC #rEUnite 🇬🇧🇪🇺 (@mcrosby78) reported

    @virginmedia Seems like a lot of trouble. I'm sure BT wouldn't ask me to post in a forum. They'd just investigate the issue with the network and fix it.

  • the_plane_guy Will Wright (@the_plane_guy) reported

    @virginmedia Yes, it always comes back as no issues! Yet I can’t use the internet to watch tv

  • kellsley reggies mum 💙 (@kellsley) reported

    @virginmedia This is really unfair that nobody can give me a number or email address to contact the department who can help when it’s an error you have made. I wonder if @BBCWatchdog would be interested in how you treat customers? You have now been overcharging me since may and no one helps

  • mcrosby78 MC #rEUnite 🇬🇧🇪🇺 (@mcrosby78) reported

    @virginmedia No. I'd like an engineer to come and check the external drop and the closest pit please. The fact that this only occurs when it rains suggests an issue with your network, not my equipment, so if you could give me a link to book an engineer it would be appreciated.

  • olie3388 Nicole Robertson (@olie3388) reported

    @virginmedia our landline telephone is not working, can’t get through to speak to anyone about this, keep getting put on hold then it cuts me off please help

  • ianaddison Ian Addison 🙋‍♂️ (@ianaddison) reported

    @virginmedia Not really, it's usually.only gone for 30seconds-2mins which is enough for all the sky boxes, alexas etc to think its down

  • _HarleyAnn_ 🌺Harley🌺 (@_HarleyAnn_) reported

    @virginmedia Yes and again it incorrectly states that there is no issue. This has been ongoing since Wednesday so there is clearly an issue

  • pand237 pand (@pand237) reported

    @virginmedia How exciting. I spoke to an operative who assures me that it is not a hardware issue - a relief since it is only two weeks old - it instead a software issue!!!!! He assures me it will be sorted in time for tea. Too much for my old knees pacing around the house making these calls