Virgin Media

Virgin Media Outage Report in West Wickham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Wickham, Greater London, England 12/24/2025 04:00

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near West Wickham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Southwark, City of Westminster, Hammersmith, Newham, City of London, Paddington, Islington, Epsom, Caterham, Poplar, Morden, Fulham and Redhill.

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City Problem Type Report Time
United KingdomBexleyheath Internet
United KingdomLondon Internet
United KingdomCroydon Total Blackout
United KingdomLondon Internet
United KingdomLondon Phone
United KingdomCroydon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

  • josethepotter Jose Carvalho (@josethepotter) reported from Hammersmith, England

    Extremely disappointed with Virgin Media. Made a contract with them for internet for my business on the 09/09/21 and still NO INTERNET installed. Called customer service and they can’t help, call the order manger and they can’t help too. Who can Virgin? @virginmedia @Virgin

  • realdealpod therealdealpodcast (@realdealpod) reported from Lambeth, England

    @virginmedia WiFi not working most of today. I’ve done all the router resets, turned things off and on, app not working to report the issue. When will this be rectified?

  • GoonerArmchair The at home gooner (@GoonerArmchair) reported from Epsom and Ewell District, England

    @virginmedia I’ve upgraded to sky cinema and sky sports but the catch-up isn’t working. Been told it takes 24 hours. If it’s not working by this time tomorrow I’ll be cancelling and looking into a better service provider

  • CPH83 Christian Hose (@CPH83) reported from Wandsworth, England

    @virginmedia why is my internet and TV down? 2nd time in a month, which is not acceptable when you’re paying over £100 per month. Please resolve this asap

  • Joybalfe Joy Balfe (@Joybalfe) reported from Whyteleafe, England

    @virginmedia absolute p- take on price charges £8.50 extra in this current climate. Shoddy service - time to believe in better @SkyUK

  • josethepotter Jose Carvalho (@josethepotter) reported from Hammersmith, England

    ITS NOW almost 6 months since I made the contract with the sales team and I was told by the customer service team today that they can’t help and I need to keep trying. Trying what? WHERE ARE MY RIGHT? @virginmedia @richardbranson

  • cjcunners Carol Cunliffe (@cjcunners) reported from Bromley, England

    What a joke no Internet since yesterday afternoon . I have two people trying to earn a living .This morning at 6 still telling me no issue in my area. Come on please @virginmedia

  • sallyhhk SallyH (@sallyhhk) reported from Islington, England

    @virginmedia But the service page is saying there isn’t an issue - so how does that help?

  • jjrob1312 Jenny (@jjrob1312) reported from Bromley, England

    @virginmedia so disgusted with the service I’ve received . Trying to sort out a trade up since November 11th, I’ve spent over 2.5 hours on the phone with no one able to help and you are ignoring my written complaint. Awful.

  • BaldockPatricia Patricia Baldock (@BaldockPatricia) reported from Lambeth, England

    @virginmedia oh and further to my last tweet quite a few of us in the block have had enough now so don't be surprised if we leave and go to someone where we do actually get a service and probably for less money

  • RichardGreenla1 Richard Greenland (@RichardGreenla1) reported from Bexleyheath, England

    @virginmedia do you have an ETA for when the broadband problem in the da15 area will be fixed please. The incident has been ongoing for days now and really is unacceptable (especially given I have just received an email about more price increases!)

  • alanburkittgray Alan Burkitt-Gray (@alanburkittgray) reported from London, England

    I have hardly ever heard a good word about @virginmedia service. Why is it so hard to fix?

  • Purp_Amethyst Sumaya (@Purp_Amethyst) reported from Camden Town, England

    @virginmedia you guys are awful man!! I pay £34 for broadband and can’t even do basic tasks on my computer. I can’t wait to leave you bastards.

  • dmxcrew dmxcrew (@dmxcrew) reported from Islington, England

    @virginmedia I'm trying to canx TV service and see what deal you can offer a long term customer for broadband/phone line. Told no offers available, tx to someone else who could not find my account no who then gave me a duff no to call. I just wish to canx the whole lot now pls

  • LGuard123 S Dyett Gicquel (@LGuard123) reported from Islington, England

    @virginmedia Brilliant & I appreciate your help

  • cjcunners Carol Cunliffe (@cjcunners) reported from Bromley, England

    @virginmedia Yes my husband was trying to report it first thing when it was still not working . It keept saying no issue . Eventually accepted there was a issue . Estimated time 3pm .

  • dizzleeducation David Carpenter (@dizzleeducation) reported from Bexleyheath, England

    @GreenwoodUlrike @virginmedia No problems here with @zeninternet 😜

  • RichardGreenla1 Richard Greenland (@RichardGreenla1) reported from Bexleyheath, England

    @virginmedia Thanks. Looks like estimated fix is 12th January which will be nearly a week.

  • yas326 Yasir ( ̄(工) ̄) Khan (@yas326) reported from Sutton at Hone, England

    @virginmedia It just says, it looks like you are having trouble connecting

  • jim_dawes James Dawes (@jim_dawes) reported from London, England

    @virginmedia service just gets worse and worse. 3 days with no TV service whatsoever, and now no Internet either in SE7. It's simply not good enough anymore. Your service has been declining rapidly for over a year. Sort it out please.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • CalvinSaxtonuk Calvin Saxton 💙 🏳️‍🌈🤗 (@CalvinSaxtonuk) reported

    Hi @virginmedia landlines not working, can you look into please?

  • Kh3jan Kh3jan (@Kh3jan) reported

    @EmZp25 @virginmedia Shame that their customer service has gone down hill since they closed most of their UK Based call centre's.

  • malone_silke Silke malone (@malone_silke) reported

    @virginmedia Apparently so , however each and every one of our neighbors had any issues. I just don’t understand as it impacts our life’s and career. Our new appointment is now the 23rd of this months , which is unacceptable. I’m really unhappy about the situation.

  • barrypaterson barry paterson (@barrypaterson) reported

    @virginmedia wouldn't mind an update on when broadband will be back working in the FK2 area in Scotland. 2 days down and timelines change all the time!! This is not great, especially when working from home.

  • DizzyCAFC David Disbray (@DizzyCAFC) reported

    @virginmedia @Scottish720 Hi. Can you advise of any problems in SE18 area. My phone line hasn’t been working properly for couple of days. Right now can’t make or receive any calls on landline

  • Hpool_Dobbo craig dobbin (@Hpool_Dobbo) reported

    @virginmedia How about you fix your service's 3 time's in 2 weeks we have had no TV or internet.

  • gordonscontact Gordon Ashley-Smith (@gordonscontact) reported

    @virginmedia After telling me there is no problem the automotive service sends me a link which doesn't work and hangs up.

  • OMG_its_LeanneX Leanne Ingram (@OMG_its_LeanneX) reported

    @virginmedia @DizzyCAFC CM19 5RU same issue and get the same page as @dizzyCAFC on the internet browser

  • EmZp25 EmZ (@EmZp25) reported

    @virginmedia @shelton_sk @Jules24_05 Instead of running competitions, maybe reply and assist those who are trying to sort an issue that an 86 year old vulnerable person has? I was using webchat and sent a reply the agent has not replied and now the chat has an error and issue still not resolved? disgusting behavior

  • pepperbint Kate McKinnon (@pepperbint) reported

    @virginmedia Well I am sorry but I will be chasing this up, you have no idea the inconvenience this has caused. Please can you give me a definitive answer when service will be restored so we can make arrangements for tomorrow?