Virgin Media Outage Report in West Wickham, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 28: Problems at Virgin Media
Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of Westminster, Paddington, London, City of London, Southwark, Hammersmith, Newham, Croydon, Redhill, Mitcham, Welling, Islington, Wandsworth, Beckenham and Merton.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Internet | |
| Paddington |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi | |
| City of London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
-
Mandy
(@Mandyped1007) reported
from
Bromley, England
@virginmedia my parents are still awaiting a password so they can call to cancel something your rude representative forced them in to!
-
Peter Boxer
(@peter_boxer) reported
from
Bromley, England
@virginmedia Yes. And no one asked. I have given my notice. My account is in credit. Was there a reason to stop my service with no email or text. And frankly no reason to seek to shift blame. Poor #CustomerService #fail
-
Captain Zongo
(@CaptainZongo) reported
from
Croydon, England
@virginmedia has to have the worst hold music for a service line on the planet. And, as a #VirginMedia customer you get to listen to it every couple of weeks. One of the pluses of being a Virgin customer!
-
istvanski
(@istvanski) reported
from
Sutton at Hone, England
.@virginmedia So the day after giving feedback regarding a technical visit I find that the password given to me for the replaced router is suddenly no longer valid. Left without expensive WiFi & still paying for it. Your ‘service’ is a total joke.
-
Sarah Leveridge
(@sarahleveridge) reported
from
Paddington, England
@virginmedia why oh why do I get charged so much more as an exiting customer to renew with you ! Also been trying to pay line rental all day but your systems are down 50 mins at least wasted
-
Gill Dale
(@GillDale3) reported
from
Sutton at Hone, England
Plusnet is crap. Don’t go there. Switched to them monday, no internet. Now told nothing until 28 Feb! Unbelievable. Come back Virgin Media all is forgiven
-
linda holmes
(@pussinpjs1) reported
from
London, England
Can you please listen to what people are saying @virginmedia and ask if they have the right equipment for upgrades etc. I have the TV 500 but you put me down as having the V6.
-
linda holmes
(@pussinpjs1) reported
from
London, England
@virginmedia I hope my account reflects that I have the tivio box as I had a total nightmare trying to explain this to customer care
-
Sheena Woodward
(@sheena_woodward) reported
from
Sutton at Hone, England
@virginmedia No can't get through I owe you money I have wrong contract. You have broken data protection rules and my credit score could be affected.
-
Lauren Scott-Berry
(@Lauren_Sberry) reported
from
London, England
@virginmedia I had some flashing green arrows on my router this morning and no internet. I reset and now have a yellow base light and still no internet. Please help
-
It’s only curly at the front
(@sladey66) reported
from
Camberwell, England
Dear @virginmedia. Broadband in SE15 3BS is still down. I cannot work. Please let me know where I can send the invoice for a day’s lost work. At current rates you owe me approx £250
-
Sheena Woodward
(@sheena_woodward) reported
from
Sutton at Hone, England
@virginmedia Please call me you have broken data protection rules and I still can't get through
-
Malcolm Saunders
(@Malcy7) reported
from
Crayford, England
@virginmedia never use #virginmedia constantly shafting us for money for things we haven’t agreed to. 4 months in a row, 4 different things. Now denying conversations happened and won’t recall recorded calls. Disgusting for a 15yr customer.
-
Gary 🏴🇬🇧Here for the cricket.
(@garythunt) reported
from
Islington, England
Dear @virginmedia yet again your super duper box is dropping the sound. Getting sick of it. Your help line is next to useless #sortitout
-
David Madelin
(@pintofbeer) reported
from
Hammersmith, England
@virginmedia At some-point in Dec I try cancelling contract through online chat => computer says no, you must phone up. Ugh. I don't understand why, but fine... 29th Dec -my move out date- I phone up to cancel, 25 minutes later apparently it's done. (...to be continued)
-
It’s only curly at the front
(@sladey66) reported
from
Camberwell, England
@virginmedia Your telephone service claimed it was a general outage in my postcode between 2am and 2pm. I was up at 5am to take a call. I couldn’t take that call bcos I didn’t have a working tv/phone/broadband connection. No warning. No explanation.
-
David Madelin
(@pintofbeer) reported
from
Hammersmith, England
@virginmedia I grumble, why, why, why is it so hard for the online people to do anything. You are after all an online company. He feels my pain but all he can offer is for someone to call me back the next day. I never get the call.
-
linda holmes
(@pussinpjs1) reported
from
London, England
I have never had any problems with you @virginmedia before and not happy
-
Barbara Poole ⚽🦅
(@Barbara4003) reported
from
Croydon, England
@virginmedia No - they always just ask you to do all the things we’ve already done a hundred times then say it’s not a problem with them.
-
Barbara Poole ⚽🦅
(@Barbara4003) reported
from
Croydon, England
@virginmedia Netflix freezes, loses signal and then just hangs. Only way round it is to turn box off. This is a very common problem that VM seem to choose to ignore
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Alex
(@ajk__89) reported
@virginmedia hi guys! Just wanted to make sure you are aware that you are the worst company in the entire world. Congrats on being completely impossible to deal with! 🤡
-
Marc
(@marchoodless) reported
@virginmedia Been having intermittent issues for months! Have done numerous reboots and resets but still having issues. Neighbours not having the same problems would like someone to come out and check the device and connections
-
Hi
(@A_Person_Ish) reported
@virginmedia How many times do i need to call your terrible service about ordering a phone confirming a million details and emails being told to wait for a email about delivery dates only to have it cancelled without being told?
-
Nicki Clarke (formerly Spear)
(@nickimclarke) reported
@virginmedia They have responded but not dealt with any issues raised. Apparently you are well known for this behaviour when people try to cancel. I want a full response to the issues I have raised!
-
Ian
(@lawrebel) reported
@DrHoenderkamp @virginmedia @SkyMediaUK I had a 2.5hr online chat with them yesterday, trying to cancel my broadband after 27 years as a customer. In the end I told them that I now considered my contract cancelled & would be cancelling DD and billing them for wasted time. Horrible company. Overseas Cust Serv.
-
TOMMY BRINKMAN
(@no1Brinks) reported
@virginmedia the worst company to deal with should have had my install 11 November now being quoted 22 December engineers say not enough money on job todo it absolutely shocking
-
PuReGoN
(@xxPuReGoNxx) reported
@jeffharris_665 @IsThatPL @virginmedia Your Hub is ******. Nothing to do with the virgin broadband. Ask for a Hub 5. With WIFi 6, it is literally zero issues. I work at home all week, so I constantly use it with now issues.
-
iTradeShares
(@iTradeshares) reported
@DrHoenderkamp @virginmedia @SkyMediaUK Virgin media is probably the worst business in the UK for customer service.
-
Dr Ramesh Gedhar | PhD
(@ramesh_1101) reported
@virginmedia stop looting on bill when you cannot provide installation in time. every customer support person does thing as per their own convenience and try to add charges every time. please look into this. I have called many times so far not resolved and making fake promises
-
David Heathcote
(@DavidMHeathcote) reported
@virginmedia Engineer came last night but couldn't fix it. Had an email at 4am to say it was fixed. It is not fixed.