Virgin Media Outage Report in West Wickham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Paddington, Southwark, City of London, Islington, Croydon, Epsom, London, Hammersmith, Caterham, Poplar, City of Westminster, Morden, Newham, Fulham and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 Paddington |
Internet | |
| Southwark |
Wi-fi | |
| City of London |
Wi-fi | |
| Islington |
Internet | |
| Croydon |
Internet | |
| Epsom |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Chris 🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@weyland76 @virginmedia I don’t hold out much hope, plus their overseas call centres really puts me off calling them. It’s always a bad line with applying sound.
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Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia It was slightly better, but not much. I WFH, like most ppl and during meeting calls the internet connection is atrocious. It's not professional and frustrating. I end up hotspotting my phone. Thinking of cancelling contract if issue persists #internetIssues
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Steven Wilson
(@swilsonnews) reported
from
Wandsworth, England
@virginmedia I do contact you. Well, I try. With no luck. So I tweet. I don't want tests. I want the service I pay a heck of a lot of money for.
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Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
Another day, another sudden @virginmedia outage (SW16). Of course, no 24/7 tech support to help...
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jordan
(@wharfyoung) reported
from
Poplar, England
just spent 3 hours on the phone with @virginmedia trying to get an early termination fee waived (for an account which they cancelled) only to be passed to about 8 departments, and then be told it’s not possible and I’d have to make a complaint.. make it make sense pls
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Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia It’s intermittent and when working has no range. It goes from working at short range, to not working at all. Can someone from cancellations phone me please?
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JW
(@JXMSZ) reported
from
Croydon, England
Is everyone’s Virgin Media internet still not working?
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Tel
(@2pintsuk) reported
from
Redhill, England
@virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.
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Chris 🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@ant_917 @virginmedia Was it one of the overseas call centres by any chance? They’re awful - I’ve had to get tech support from them recently and I also got moved from pillar to post.
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Timothy Firmager
(@timmy_uk) reported
from
Camden Town, England
@virginmedia hi, i’ve been getting broadband of only 60% of the package speed I am paying for, since I joined. I called call centre last week and no resolution. Please help
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia Distortion/pixelated screen, ongoing for almost 1 yr. engineer came to ‘fix’ (not fixed), sent new TiVo box to fix (not fixed), on hold for hours on end to report then told basically nothing else they can do! Trying to watch football atm and it’s impossible.
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🎤Toby Gilles🎤
(@tobygilles) reported
from
Paddington, England
Anyone else having an issue making calls on @virginmedia mobile? Is this a known issue?
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Joy Balfe
(@Joybalfe) reported
from
Croydon, England
@virginmedia biggest pile of shite. Every single day there is an issue. Time to head off to pastures new. I am done!
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Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia Advised to pay extra for a booster. Router is in the centre of a two-up-two-down and the signal doesn’t fill the house either.
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Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia Question: Why is your customer service so awful?
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Adam Dolphin
(@itsmeinleek) reported
from
Redhill, England
@virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.
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Steven Wilson
(@swilsonnews) reported
from
Wandsworth, England
Surprise, surprise, @virginmedia... your internet service has dropped out. Again. When are you going to improve?
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Miranda Dobson
(@MirandaDobson) reported
from
Camberwell, England
@virginmedia it's been 7 days, 4 phone calls of over an hour each trying to have broadband installed - and now you can't even efficiently help me to cancel my account. Service & communication is shockingly bad!
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia If they could do that I’m sure they would have been able to fix it, so no.
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Thea
(@theasthinkings) reported
from
Lambeth, England
@virginmedia can someone please help me. I am trying to close my account and 3 hours later it's still not closed. It shouldn't be this hard.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joe
(@muckluck350) reported
@virginmedia I’ve been trying to cancel my broadband package, waiting for over 2 hour on your website chat! This is ridiculous
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jojo
(@Looopylu13) reported
@virginmedia No I have not tried that number, I have been ringing 150 on my landline but can never get through to a human being. I’ve had an engineer out a while back. He replaced my TiVo box but not sure if it was a new one or not? Didn’t come with new remote? I obviously am no expert but
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Tim Potter
(@ihateblades) reported
@virginmedia even after leaving Virgin, you are still causing me problems, please contact me ASAP. Your service is beyond crap 💩
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Ghastous
(@Ghastous) reported
@virginmedia again with the constant disconnects. Fix your God dam servers ffs
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Lis Parcell
(@lisparcell) reported
@virginmedia There is damage to the cable covering on my exterior wall leaving the actual cables exposed. Is this something one of your engineers can repair (it was put there when my cable service was installed)? If so, who do I contact to arrange replacement of the covering?
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Annabel Chapman
(@AChapman_Smith) reported
@virginmedia We have been on the phone to your customer service department for over two hours this morning so not prepared to waste anymore of my time. This was a last ditch attempt to get a resolution before we cancel.
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Lauren
(@laurenmariecook) reported
@virginmedia Yes I have to use a VPN connection. Ah okay maybe I was just lucky when I tried it then it being in the lounge. It worked briefly then cut out again. It stays connected but says no internet access?
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Sarah Gray 💙🇪🇺
(@sarahjaneuk) reported
@virginmedia Absolute charlotons. You bullied my nearly 80 year old mum into a higher package & then refused to change it when she called you after she had calmed down. Are you going to sort this out or am I going to need to contact @Ofcom to complain about your sharp practices?
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Alastair Barclay
(@AliBarclayUK) reported
@virginmedia No wired devices on our network. All wireless devices were affected - Mac OS and iOS. Retested 5 mins ago and was showing 70Mbps up and 8Mbps down. Now back to 5/2 respectively.
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Ian Smith
(@Dubainosaurus) reported
@virginmedia It is not a local outage it is an issue that has been ongoing for 2 months. Customer services @virginmedia are fully aware of our issues. All logged. We are waiting for an engineer that can fix it instead of the three we have had visit that scratch their heads.