Virgin Media Outage Report in West Wickham, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 12: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Paddington, London, Southwark, Islington, Camden Town, Croydon, Newham, City of Westminster, City of London, Orpington, Poplar, Streatham, Barking, Welling and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Paddington |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| Southwark |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
-
Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia This issue is now appalling. Now I will not have internet connectivity for at least 3 days. That is unacceptable and I will have to wait until a new router arrives which is shocking
-
Dee
(@0618_Dee) reported
from
Camden Town, England
@VirginMedia How can you only teach your customer "facing" staff to only say sorry, we've been trying to resolve the issue. As a new customer, I'm starting to regret my decision of choosing your company as I haven't had any of my broadband or TV package working as your promise!
-
William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia broadband is down yet again in NW5 (area 15) and service status says no issues. No way to escalate this and no idea of what the problem is. Help, my service keeps disappearing.
-
Samantha van Leeuwen
(@SamanthaLeeuwen) reported
from
Bromley, England
6 weeks for @virginmedia to fix broadband in Orpington and still missed today’s deadline! Pay for 500mb get 5mb if lucky. #NoMoreExcuses
-
YILDIZ SAR - HARV
(@YILDIZ_SAR_HARV) reported
from
Kensington, England
They cut connection with #virginmedia ,I moved couple of months ago with Hamptons international (Sloane square),Black Africans with British Indian take stuff I report the police,didn't help (SW10 0NH) @richardbranson @BBCbreakingnews @Reuters @DRexplore @nytimes
-
Dan Padgett
(@danjpadgett) reported
from
Wandsworth, England
. @virginmedia you know it would be great if my Internet didn't disconnect and average of 25 times a day, every day for 3 weeks. Sure makes working from home a challenge. Your support say 'there is nothing wrong their end' I beg to differ.
-
steve osagie
(@stevespotlight) reported
from
Swanley, England
@virginmedia Always like the service rendered before but this time around unfair and i think this needs to be looked into as you have log on how many times i called in last month alone, #unfair #badcustomerservice
-
Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia There was but apparently fixed. Not sure I believe that. It’s really slow when I test even after a reboot and webpages constantly don’t load or take a long time
-
Nick Lovell
(@NickLovell_) reported
from
London, England
@ThreeUK absolutely fed up of the abysmal service I get with my broadband. It simply doesn’t work. Was promised a speed in the store, ive never even got half. Constantly dropping out. Time to change back to @virginmedia
-
Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia is down again for our entire block and the CS line is still closed. 3 weeks in a row. No status update and same issue. Not looking good here
-
Joobs
(@Juliefleur24) reported
from
Sutton at Hone, England
Great still no tv or more importantly internet from @virginmedia again, apparently there’s an ‘issue’ 🙄
-
Rachel
(@OpenMindMH) reported
from
Wandsworth, England
@DrEMcNaught @virginmedia They have the worst customer service I have ever known
-
Rashid Shabbir
(@rashidshabbir90) reported
from
East Ham, England
@virginmedia One of the worst when they commit and change the visit in last minute don’t respect others time my installation date was on 11/06/2020 ,Received call at 18:00 on 10/06/2020 via automated system that date has been changed to 11:07/2020 ,you know what 🦶
-
filip greenwich
(@GreenwichMyTime) reported
from
Camden Town, England
@virginmedia service is down... again...
-
Nick Lovell
(@NickLovell_) reported
from
London, England
@virginmedia new broadband install today, was working fine now nothing. Your website won’t allow me to set up my account to check local service. Im an ex virgin engineer so know what to do and check. No Down or upstream signals. Same for neighbours. Get this sorted immediately
-
Wilbur
(@wilburthewotsit) reported
from
Croydon, England
@virginmedia It says fine but it works only intermittently. Many neighbours say the same. I have already filed a complaint as have others.
-
steve osagie
(@stevespotlight) reported
from
Swanley, England
@virginmedia i used to highly rate your services but over last 3weeks your team & customer services been the worse . I am trying to pay a bill & u keep charging me more i will never ever use @Virgin service again highly disappointed #BadCustomerService #CustomerSrvice
-
Jim White
(@JimWhite) reported
from
Camberwell, England
@virginmedia please follow so I can DM as I’ve got an urgent issue that hasn’t been resolved by customer services.
-
James Butcher
(@JambyButch) reported
from
Wandsworth, England
@virginmedia If two hours being transferred around yesterday on the phone from person to person didn’t help us, I’m not sure an ‘automated assistant’ will help!
-
Ferg
(@LondonFerg) reported
from
Camberwell, England
@virginmedia Aparently that is the cost if I want to talk to anyone in relation to the above problem according you your rep...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Kate Smith
(@KatePinkSmith) reported
@virginmedia What I want you to do is actually be helpful and not default to complaint as the resolution. Why are you putting the onus on the customer when I’ve clearly articulated what’s wrong with the process? Why aren’t you taking ownership and taking this away to escalate & feedback?!🙄😡
-
Kate Smith
(@KatePinkSmith) reported
@virginmedia Errrr I’ve just told you I was charged £45 for the last phone call. Why no offer of a refund? I should charge you my time for waiting for 45 minutes. Which is around £70! Your company is a joke! Customer non-centricity to the Nth degree.
-
✞ disco jesus
(@TamsinBorgust) reported
@virginmedia Still experiencing problems with no Internet! I have been checking your website regularly and the time that its estimated to be fixed keeps being pushed back and this is now 2 days I won't have been able to work because of it!
-
Kate Smith
(@KatePinkSmith) reported
@virginmedia Triage.Hopeless. Is there a non 0345 number to call? Security? What a load of rubbish.Utter nonsense when millions of other companies actually help on socials!Still awaiting my refund of £45 given the fact I had to hold for 45 mins before anyone picked you. Shambolic as standard.
-
Yvonne Saxon
(@ysaxon) reported
@virginmedia website not working properly. When will it be fixed?
-
Fachtna
(@fachtnaroe) reported
@curtainqueen @CunninghamLaura Virgin Media did the same to me when I quit their broadband (I quit TV years back). They owed me about €19.47 at the time! In future when I consider moving service provider again, I won't even check their prices. Some companies have such poor procedures to discourage leaving.
-
Laura
(@_destinationW) reported
@virginmedia how to I get in touch with someone? Am abroad, roaming not working so can't call or log into my acc because I need my phone to be working without WiFi. Rang up before I left the UK, was assured everything was set up. Have tried everything recommend online to resolve!
-
Fachtna
(@fachtnaroe) reported
@CunninghamLaura @beatingblog I got rid of Virgin Media TV a few years back, & never regretted it. I have Netflix, can still watch TV online if I must, & get my news etc. Cable companies provide lots of channels, which are focussed on dross to fill 24 hour schedules, rather than entertaining us. Go for it!
-
hayley rose
(@hayley23886) reported
@virginmedia The last time i was told an estimated fix time was 18th March and its safe to say we are well past that date!!
-
Jake
(@JakeBuildsStuff) reported
@lukeocodes @virginmedia @aaisp ah fairs - I always felt like I was speaking to the biggest brick wall in England when I spoke to their support. Like there’s a good chance I’ve tried your basic diagnosis tips if I’ve phoned like 5 times already about the same issue and I have a ping command that’s failing????