Virgin Media Outage Report in West Wickham, Greater London, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Redhill, City of Westminster, Hammersmith, Southwark, Beckenham, Merton, Paddington, Newham, Stratford, City of London, Barking, Bexleyheath and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Croydon |
Total Blackout | |
| Redhill |
Internet | |
| City of Westminster |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
-
Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia What a surprise had internet from midnight and now it has stopped again. Waiting to get through to support and on hold safe for 30 minutes. You must be making a fortune on people calling.
-
Matthew Carter
(@matthewcarter7) reported
from
London, England
@giltranator @virginmedia Solution is an exchange based internet service provider. BT etc...
-
liz mcdonnell
(@lizmcdonnell1) reported
from
Lambeth, England
@virginmedia can you at least give some response about your shocking service everything is down at mine tv internet etc with teenagers and work not fun
-
Christian Radnedge
(@ChristianRad) reported
from
Camden Town, England
@virginmedia broadband down again in NW3, yet your site says no issues. Well, I can assure you there is...
-
Kate Thornton
(@k8_thornton) reported
from
Camberwell, England
@KerryAGodliman @virginmedia It’s not sodding FINE!! It’s not working!
-
James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginhelp @virginmedia #internet #communityfibre I have just spoken to the useless Virgin cust service in Indian (they hung up twice) they refuse to offer some bill credit for loss of service all day yesterday. Disgusting rip off company AVOID!
-
Paul Malin
(@Paulmalin10) reported
from
Camberwell, England
@virginmedia Thank you. It’s back. It really must be possible to give faster and better information when an outage is so widespread. 4 hours to admit the problem. No indication of coverage, cause or duration.
-
Olga
(@olgabudimir) reported
from
Wandsworth, England
@jmc_what @virginmedia I’ve just got through and they say there’s a problem with my hub, which I question as I’m in London and there are loads with Virgin internet issues.
-
Edward Baran
(@edward_baran) reported
from
Kensington, England
@AsadMoghal @virginmedia That’s of course if you get a reply from a genuine account . Lots of scammer accounts reply to Vm complaint tweets - because there are so very many online complaints #virginmediadown
-
Al of hereford
(@al_hereford) reported
from
Kensington, England
@virginmedia Thank you. A call centre would have saved pain and a chat line that works would have also sufficed. Failing that a status page that works would have have helped. I still need to terminate the agreement as we are leaving the flat. No online form. Can you send me one or a link.
-
Aaron Holloway-Nahum
(@AaronHNahum) reported
from
Lambeth, England
For the fourth time today since the lockdown @virginmedia have had a fault & we’re without WiFi. It was fixed for exactly one hour & has just gone out again. Pathetic service, really
-
Robin L-S
(@robskils) reported
from
Wandsworth, England
Just as I'm starting to think there's hope for humanity, I try calling @virginmedia customer services. Then I remember what a hopeless pile of sh1te modern life has become. #virginmedia #virginmediadown #virginbroadband
-
Olga
(@olgabudimir) reported
from
Wandsworth, England
@virginmedia intermittent internet now for 2 days and no answers from you. Dreadful service. #virginmediadown
-
Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia Seems it has started to go wrong yet again - 6 weeks of poor service so far.
-
Chase D'Cunha
(@chasedcunha) reported
from
Bromley, England
@virginmedia Thanks John. Perhaps taking it down as a listing available on Xbox One via the Microsoft Store would be a good start.
-
A.j. Stranger #UTAG
(@AStrangerJ) reported
from
Bromley, England
@virginmedia I’ve had your service installed this evening, but I’m only getting about 6 channels. I thought I was getting 100+. Been on hold with your customer services now for 25 minutes and still haven’t spoken to anyone. Not exactly a great start 🙄
-
Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@Victoria__Wai @virginmedia @ThreeUK @SkyUK Yes I was with BT at my last house but when moved no phone line and as under lockdown no engineer could come so had to go Virgin but last 5 weeks...apparently fibre but speed is appalling and then today! Never again
-
MarcHayo. Former ditherer. Now pro hard-changed EU
(@markhayo) reported
from
Kensington, England
Respect to the engineers @virginmedia Consistently maintaining such a complex network is a tough job, especially at a time of exceptional demand. Whingeing the instant something as advanced as an internet network goes wrong is such a self-regarding 1st World problem. Shame on us
-
Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
Been with @virginmedia 5 weeks & it’s been issue after issue & this is last straw. Service levels are appalling. contacted BT & coming to install Fibre & then it’s goodbye.
-
Lawrence Hooker
(@goonerlgh) reported
from
London, England
@virginmedia I rang back until the office was open. Router being changed (after reporting problems for several months) My tweet was to say it'd be good if the answerphone message gave the Opening time so people know when to call back...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Steve Harris
(@Steveh1000) reported
@virginmedia After 13 hours of trying I’m losing the will to be pleasant and your mild threat is not acceptable given the appalling service. As you dont seem to be actually able to truly help I’ m not sure if you add enough value to Virgin to justify your existence.
-
Robert Newman
(@robertnewman) reported
@virginmedia Can you help sort this issue out by contacting me? Or let me know the email address to use?
-
Mick Harkin
(@MickHarkin2) reported
@CrissBKreme @virginmedia If service that bad why stay???
-
Baking Bread
(@CrissBKreme) reported
@virginmedia is there a way to negotiate a new contract without being on the phone for 2 hours+? Raising my bill from £45 to £66 automatically when the contract ends is absolutely disgusting for what I receive. Internet that goes down and paying for the same channels as freeview?
-
Nicky
(@nicky_smith118) reported
@virginmedia I tried, sent round in circles, left on hold, then cut off. Spent 5 hours on a chat with a completely useless agent, no further forward. Have had to raise a complaint now. Shocking service.
-
Steve Harris
(@Steveh1000) reported
I suggest you don’t ever sign up for @VirginMedia as stopping is almost impossible. 13 hours of trying and the best they can offer is write to us and don’t cancel your DD as it may affect your credit score. Guess they are losing customers fast if they make it this difficult.
-
Jodie W
(@JWhitters2) reported
@virginmedia no. this has never happened before
-
james
(@james_F_L) reported
@virginmedia No thanks, I left you a few months ago due to the issues I had and in the end I got fed up with being passed from pillar to post. Enough was enough and I found another provider. You had your chance and I had given you plenty of opportunities.
-
Alexis Noble
(@ANLifeCoaching) reported
@virginmedia your customer service is appalling!!! Trying to sort out account. Yesterday Thursday was 8 hours waiting on WhatsApp. Today new box has arrived but you can't give me a clear answer to fricking sky sports new. I'm not paying £100 for a load of tripe
-
Kloberian
(@kloberian) reported
@virginmedia OK. As for me I answered "Yes" and the time has been extended. So to me it looks genuine because communication via this text resulted in extending the period of time as stated.However, it turned out a bill had been issued for for me to pay. And that is the issue here because...