Virgin Media Outage Report in West Wickham, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 28: Problems at Virgin Media
Virgin Media is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Southwark, London, City of Westminster, Camden Town, Orpington, Poplar, Croydon, Islington, City of London, Fulham, Paddington, Bexleyheath, Greater London, Wandsworth and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 Paddington |
Internet | |
| London |
Internet | |
| Southwark |
Internet | |
| Southwark |
Internet | |
| Southwark |
Total Blackout | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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WILL JÆNNINGS-13
(@willjennings80) reported
from
Lambeth, England
@virginmedia My partner did. Two hours later after the auto response still nothing. Evidently different sections of your company do not talk to each other, your system is broken, and for the amount we spend on broadband it's frankly unacceptable.
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linda holmes
(@pussinpjs1) reported
from
London, England
No access to the Internet @virginmedia anyone else having problems
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karen
(@karlea45) reported
from
Camberwell, England
@virginmedia I have no broadband and haven’t since yesterday and no text like others to apologise. Disgusting service
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Bhavani Vadde
(@BhavaniVadde) reported
from
Wandsworth, England
@virginmedia It has been ONE & HALF MONTHS trying to sort an issue. U r still billing me even tho I’ve given notice. Deadline passed for deadlock letter over my formal complaint. I have every sympathy re the Covid situation but this is the TERRIBLE customer service despite that
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Luke Bailey
(@lukebaileyphoto) reported
from
Lambeth, England
@virginmedia Persistent network issues continue to hinder the ability to work from home. I endeavoured to check the service page but it itself would not load so I’m guessing there’s an issue somewhere. Issues include long dropouts and high response times. #networkengineer
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Richard Portman
(@richardjportman) reported
from
Eltham, England
Damn it. My @virginmedia broadband connection has seemingly been put on furlough. (Difference being, I’m paying 100% for it).
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Joana
(@joana_ferreira1) reported
from
Sutton at Hone, England
@virginmedia I've been without broadband this past 2 days😤its been weeks of instable Internet and now it doesn't work at all.I contacted customer service that always tell me that a engineer its solving the problem but still no Internet
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Channy
(@walshChanny) reported
from
London, England
@virginmedia after changing to the cheapest package I received the biggest bill ever for international calls. Trying to resolve the problem is impossible. Please explain how to do it!
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Matheus na Casa
(@maffff) reported
from
Lambeth, England
@ayyreus @JayyyLFC_ @AllOutTHFC Virgin media just gone down for me...
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
Just tried ringing @virginmedia to find out why our broadband isn’t working for the second day and there’s nobody there as it’s out of office hours! Ffs! What kind of service is this! 🤔
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Sarah Lockett
(@sarahlockett) reported
from
Camden Town, England
@VirginMember @virginmedia @AmazonPrime No problem. I can’t figure out how to do it on the website. Help please!
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Jack Bremer ⚡️
(@jackbremer) reported
from
Wandsworth, England
@virginmedia I think it’s pretty poor that your routers don’t allow us to change DNS servers - I’d like to use some family filtering (Cloudflare/Cleanbrowsing etc) and have to do it per device instead. The kids will figure out how to change that in no time!
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Corey
(@Corey_XOTWOD) reported
from
London, England
@virginmedia your internet service is ******* ****, sort it outttt
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Gareth Keen
(@gareth_keen_80) reported
from
Bexleyheath, England
@virginmedia @grimegran Would be great if your service could stay connected, drops out numerous times every day
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Tariq Khan
(@Vintage_gent22) reported
from
Poplar, England
@HugoBaritone @virginmedia You should be able to get money back as they should be providing a good service, I have worked in this sector before
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Teresa Whitfield
(@teresawhitfield) reported
from
Croydon, England
@virginmedia Not now that we have invested in a £300 mesh WiFi system so we can get WiFi across the house as the router is pointless. And apparently the issue is with the infrastructure in the Sotih Croydon area so intermittent broadband is to be expected 🙄
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John Pritchard
(@JohnPeeOfficial) reported
from
Merton, England
@virginmedia goes down more than a brothel worker
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Hadders 🇪🇺 #FBPE
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia I tried all that, the bloke on the phone told me an engineer would be the only one who could fix it, surprisingly it started working after a few hours, don’t have much confidence in your tool or your help desk! Neither seems to know what they are doing!
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@virginmedia we have been waiting for an engineer to fix broadband all week. Texted you, used online chat, no replies. Please get in touch.
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Tim Naik
(@Timnaik) reported
from
Camberwell, England
@virginmedia my internet in SE22 Has been down for over 24 hours badly affecting 2 adult essential workers ability to communicate and two children's virtual learning to be stopped..
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Guest
(@guestyad) reported
@virginmedia hi is there an issue with virginmedia mail. No emails are coming through and when I log into my account, the mail page returns an error “page not found” to try to resolve or view email within the account? Also your live chat doesn’t work. Been like it 3 days now????
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Tech N food
(@PeterHarar) reported
@virginmedia Apparently I’m too close to the green cabinet and getting very High Decibals whatever that is.. is this really my problem. Virgin media didn’t took time to take the money out of my account that was taken as agreed but NO SERVICE as agreed.. I want full refund
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Gary Cameron
(@CamoArab) reported
@virginmedia Looks like that is auto comp for TOTAL loss of service. As this is only some HD channels, this policy no doubt won’t apply. Unacceptable. Assuming you agree that being without what I am paying for, for 7+ days deserves compensation?
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Kajal
(@TheRealKajal) reported
Please help! @virginmedia sold me a minibox that doesn’t record shows & some of my paid channels are not working! I was then advised I would receive a replacement box by Monday! Still hasn’t arrived! Im worried I’m going to have an entertainment-less Xmas @skytv what can U offer?
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Katie Raath
(@KR_NYC) reported
@virginmedia My broadband keeps going down - when I run your checks it says not connected but then won’t allow me to book an appointment - please advise how to resolve.
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Andy Broadhead
(@andrewbroadhead) reported
@virginmedia and engineer was due this morning. he has found the cable issue in the network.
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Diz
(@Dizwod) reported
@virginmedia There is no area outage. It's just here again. Last time was the cabling under the garden which isn't fully repaired!
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Katie Raath
(@KR_NYC) reported
@virginmedia Was back on briefly last night, then down again this morning. But apparently no service issues in my area.
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𝖂𝖊𝖓𝖉𝖔𝖑𝖞𝖓 🌹💀 🏴🇬🇧🇺🇸
(@HorrorChick65) reported
Hey y'all, we seem to be having issues with Virgin Media network today. Anybody else having issues in UK with broadband signal?
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Andy Broadhead
(@andrewbroadhead) reported
@virginmedia just been informed that my lack of service is down to a external network cable issue. If this is the case how long before the issue is fixed? i’ve tried calling but your phone system pushed me to an automated checking system that cuts me off. please contact me?