Virgin Media Outage Report in West Wickham, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 14: Problems at Virgin Media
Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Paddington, Southwark, Croydon, Islington, Newham, Camden Town, Hammersmith, City of London, Merton, Kensington, Godstone, Dartford, City of Westminster and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| London |
Internet | |
| Paddington |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
-
Thea
(@theasthinkings) reported
from
Lambeth, England
@virginmedia can someone please help me. I am trying to close my account and 3 hours later it's still not closed. It shouldn't be this hard.
-
Tina Clark
(@Tinalc69) reported
from
London, England
Not very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!
-
Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia It’s intermittent and when working has no range. It goes from working at short range, to not working at all. Can someone from cancellations phone me please?
-
Steven Wilson
(@swilsonnews) reported
from
Wandsworth, England
Surprise, surprise, @virginmedia... your internet service has dropped out. Again. When are you going to improve?
-
Joy Balfe
(@Joybalfe) reported
from
Croydon, England
@virginmedia biggest pile of shite. Every single day there is an issue. Time to head off to pastures new. I am done!
-
Miranda Dobson
(@MirandaDobson) reported
from
Camberwell, England
@virginmedia it's been 7 days, 4 phone calls of over an hour each trying to have broadband installed - and now you can't even efficiently help me to cancel my account. Service & communication is shockingly bad!
-
Chris 🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@ant_917 @virginmedia Was it one of the overseas call centres by any chance? They’re awful - I’ve had to get tech support from them recently and I also got moved from pillar to post.
-
Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia Advised to pay extra for a booster. Router is in the centre of a two-up-two-down and the signal doesn’t fill the house either.
-
Timothy Firmager
(@timmy_uk) reported
from
Camden Town, England
@virginmedia hi, i’ve been getting broadband of only 60% of the package speed I am paying for, since I joined. I called call centre last week and no resolution. Please help
-
jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia Distortion/pixelated screen, ongoing for almost 1 yr. engineer came to ‘fix’ (not fixed), sent new TiVo box to fix (not fixed), on hold for hours on end to report then told basically nothing else they can do! Trying to watch football atm and it’s impossible.
-
Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia just spent 20 mins (15 on hold) to be told nothing can be done about my intermittent wi-fi signal. Upon asking to be transferred to Cancellations department, was put on hold and then hung-up upon. HELP @MartinSLewis
-
Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia Question: Why is your customer service so awful?
-
jordan
(@wharfyoung) reported
from
Poplar, England
just spent 3 hours on the phone with @virginmedia trying to get an early termination fee waived (for an account which they cancelled) only to be passed to about 8 departments, and then be told it’s not possible and I’d have to make a complaint.. make it make sense pls
-
Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia It was slightly better, but not much. I WFH, like most ppl and during meeting calls the internet connection is atrocious. It's not professional and frustrating. I end up hotspotting my phone. Thinking of cancelling contract if issue persists #internetIssues
-
Steven Wilson
(@swilsonnews) reported
from
Wandsworth, England
@virginmedia I do contact you. Well, I try. With no luck. So I tweet. I don't want tests. I want the service I pay a heck of a lot of money for.
-
Adam Dolphin
(@itsmeinleek) reported
from
Redhill, England
@virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.
-
JW
(@JXMSZ) reported
from
Croydon, England
Is everyone’s Virgin Media internet still not working?
-
Chris 🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@weyland76 @virginmedia I don’t hold out much hope, plus their overseas call centres really puts me off calling them. It’s always a bad line with applying sound.
-
Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
Another day, another sudden @virginmedia outage (SW16). Of course, no 24/7 tech support to help...
-
jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia If they could do that I’m sure they would have been able to fix it, so no.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
DareToAndy
(@DareToAndy1) reported
@virginmedia why is WiFi so slow around Clanfield, Hampshire area? I keep getting awful connection on my games console even though the connection is wired. I have tried contacting your customer services and no response has been sent back from them. Help please?
-
deen
(@deenbedreaming) reported
@virginmedia our service has been "wrongfully discontinued" as mentioned by an advisor in the complaints department however while transferring us to the moving department to reactivate our service, they never answer and we have now spent 4+ hours just to never get an answer
-
Stephen Roe
(@St3Ro_3) reported
@virginmedia I have been having internet issues for over a week now and I have tried to call to get it sorted but I cannot get through. It is now effecting my work and child's homeschooling. Please let me know how I can speak to someone to get it sorted.
-
leah 🌚
(@LeahDxrey) reported
@virginmedia your customer service is actually appalling, my partner has been paying for WiFi for four months that he can't use now because every time we call you and get through to the moving team they hang up. All we want to do is switch our services into the new address!!!
-
Rachel Murphy
(@RahRah0405) reported
@virginmedia I've tried to cancel my subscription for the last 12 months and am STILL yet to have a response. I sit on hold for 25 minutes and then the phone cuts out. Come on. You're taking advantage of people and ripping them off on purpose
-
Lee Lee Long Legs
(@Leelee_peewee) reported
@virginmedia your customer service has been really poor lately! Waiting for a call from a manager by today but looks as though I won’t get it(as promised)!! One thing after another!!! I just want my issue sorted!!!
-
Joanne Knox
(@josuescouse) reported
@virginmedia my dad has recently passed away, we know he had a phone deal with you but we can't get into the account to cancel. Only know his phone number. His email address is saying not registered and we don't know account number. Can you help, what can we do?
-
Daniel Byrne
(@DanByrne93) reported
@virginmedia On hold for 50 mins and then you hang up? absolutely disgraceful customer service.
-
luigi iannaccone
(@090luigi) reported
@virginmedia Virgin has provided me the most shocking service I have experienced. Totally rubbish at handling a problem and cannot get to talk to someone that understands and can help you. 3 hrs on the phone and still no closer to dealing with my issues.
-
Oh This Bloody Computer
(@OhThisBloodyPC) reported
@virginmedia You sent me a cheque in January for £19.25 apologising for over charging & harassing me when I was a customer. You admit fault but still blacklist me and others. It took FIVE years for Billing to admit its mistake. How long til you lift the blacklist? @BBCWatchdog