Virgin Media

Virgin Media Outage Report in West Wickham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Wickham, Greater London, England 02/08/2026 07:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near West Wickham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Paddington, Poplar, Croydon, Welling, Islington, Orpington, City of Westminster, Newham, Wandsworth, Southwark, City of London, Greater London, Camden Town and Tower Hamlets.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomPaddington Total Blackout
United KingdomLondon Internet

Community Discussion

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Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @daisymcandrew @SkyUK Whatever you do, do not go to @virginmedia . Totally unreliable broadband and worse customer service

  • NeseCeren Nese Ceren (@NeseCeren) reported from Camden Town, England

    @virginmedia And I love (!) how you still say “if” I qualify for compensation... we have no internet since tuesday.. The issue is known. Your colleague mentioned “an intermittent loss” and suggested I should reboot every 2 hours and hope that I’m connected for minutes in btw.

  • candylion5 Sam Hicks (@candylion5) reported from Sutton at Hone, England

    @virginmedia We’ve already called and you’ve said you haven’t had the request so I don’t see how calling again will help. Sky have told us they have requested it. Have seen numerous accounts of you blocking number ports to Sky so I’m not surprised. Pretty outrageous.

  • AlanRNewton Alan R Newton (the online version) (@AlanRNewton) reported from Camden Town, England

    @virginmedia Wireless and before I get the next question, we all use Macs so we have to borrow cables / adapters to check a wired connection but whenever we do that, would you believe, there’s no issues on those days!

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @drewthescrew @richardbranson @virginmedia @Ofcom Agree. To be honest the even bigger issue is the literally thousands of people comparing about #virginmedia every hour on here to no avail.. They don’t care about customers ! @virginmedia

  • JannetteMunroM ✨ jannette (@JannetteMunroM) reported from Islington, England

    @JayLatif @virginmedia That’s very frustrating I have so many issues with them because a lady on the phone messed up. Misled into a contract, told me channels were on my package and they weren’t. I hope you sort your problem. 😞😞

  • danfellows Daniel Fellows (@danfellows) reported from Camberwell, England

    @virginmedia Its just a consistently bad customer experience across mobile, TV and broadband. You CSR tools are archaic and your teams aren't suffucuently trained or empowered. The Virgin way died years ago.

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @orientalsue @virginmedia This is a scam . Scammers and fraudsters are targeting (by dm) the literally tens of thousands of people who complain re #virginmedia’s appalling service and unreliable broadband / tv on here each hour @virginmedia @ofcom

  • brazenprods brazen productions- jules hussey (@brazenprods) reported from Camberwell, England

    @jackthorne @genevievebarr @BBCScotland Hello @virginmedia NOW your service is bad and your programme guide is totally wrong. Good job I knew #TheAccident was really what was on at 9pm.

  • OwensBenjamin Benjamin Owens (@OwensBenjamin) reported from Hammersmith, England

    @VodafoneUK so after 40 mins your team hang up without answering! @SkyUK @SkyHelpTeam @virginmedia @TalkTalk @EE any chance guys fancy a new broadband customer cause struggling to even leave Vodafone before we move!

  • AlanRNewton Alan R Newton (the online version) (@AlanRNewton) reported from Camden Town, England

    @virginmedia I’ve been checking peridoically over the last fortnight when the service gets really bad and there haven’t been any known issues. I’ve just checked again and none.

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @AnotherRunHQ @virginmedia Same in London sw5. They won’t even acknowledge the issue

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @virginmedia Nope but your call centre and engineers told me that a ‘laser part’ needs replacing in Earl’s Court square sw5. They also said 500 homes are affected. Can’t tell me when it will be fixed. Problem ongoing for 3 weeks @ofcom

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @reeshashasha @virginmedia My internet and tv is off more than it’s on ...as for their customer services you might as well talk to yourself

  • NeseCeren Nese Ceren (@NeseCeren) reported from Camden Town, England

    @virginmedia Thank u 4 quick response. customer services are aware of the issues. Today I called again for compensation, as I’m spending so much money daily to use mobile & other data. I’ve been forwarded a link to register fault (that is known in postcode area) yet web says no known issues.

  • LiamYulhanson Liam Yulhanson (@LiamYulhanson) reported from Islington, England

    @virginmedia so after trying to cancel my account with you guys ... being put on hold for over 40 mins the woman hangs up at 9pm and your closed !!! I’m actually so happy im leaving now ! **** this #virginmedia

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @Amberjohill @virginmedia Same problem in sw5 . Good luck asking them for help ! They don’t care !

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @virginmedia @SirJayKing I’ve had no tv or broadband for days in sw5 London . Dire customer service . You might as well talk to the wall

  • ssb316 Ssb316 (@ssb316) reported from London, England

    What a night for my @virginmedia Broadband AND TV to go down... Missing #LIVARS and #TheApprentice #FirstWorldProblems

  • NeilRAndrews EU (@NeilRAndrews) reported from Islington, England

    @virginmedia no telephone service here, please advise. Central London

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • paulsganddesign 🌲Paul Davis BSc🌳 (@paulsganddesign) reported

    @virginmedia There was a Virgin van in front of my house, a man took pictures of my house. Why are you taking photos of people’s homes? I’m not even your client and never have been.

  • jessie_tovey Jessica Tovey (@jessie_tovey) reported

    @virginmedia The website and service status checker is also down so entirely unhelpful....

  • MCScutner Scutz (@MCScutner) reported

    @virginmedia This issue is the hub! Not the range. I was on hold of 1 he 40 mins only to be cut off yesterday. I have been a customer for over 20 years from Cable London days. And still it’s cutting out 6 times a day! Not how to treat your loyal customers.

  • iainroberton iain roberton (@iainroberton) reported

    @virginmedia Posted. Nice to get a badge. The service I pay for actually working would be better. Called customer support. Told me there was a fault and new cable being fitted and I should check service freephone. Which said there’s no problem.

  • chloet1x Chloe (@chloet1x) reported

    @virginmedia Just looked and I received a credit agreement, would it say it in this? I was never given a credit agreement number to access the account

  • adiDev0 adi (@adiDev0) reported

    @virginmedia Engineer is 'on hold', again, as you're investigating the network problem, again.

  • DonnaGalbraith6 Donna Galbraith (@DonnaGalbraith6) reported

    @Laica23 @virginmedia Can’t say I blame you, good luck in trying to cancel your account. You have to go through retention team who never answer. IF only IF you get through to Customer Services they say can’t do it and you need go through to another department, only to be on hold before it rings off

  • sunny54980599 sunny singh (@sunny54980599) reported

    @virginmedia I’m costumer of virgin from long and today I got email that my bill going to be £59 from £37 without any reason, after that email I dicied To leave this company and I’m keeping calling on customer service and they not bothering to answer my call after I selected leaving option

  • aj2o12 Adam Johnsen (@aj2o12) reported

    @virginmedia @richardbranson I have just been told my installation has been cancelled for the 3rd time prolonging my inability to WFH!!! Not a single reply since my last tweet proves my point re your customer service

  • RyanNeary Rყαɳ Nҽαɾყ (@RyanNeary) reported

    @virginmedia Any known broadband issues in the Nottinghamshire area? Been disconnected 3 times so far today. I need connectivity for work.