Virgin Media Outage Report in West Wickham, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Paddington, City of London, Barnes, Poplar, Hammersmith, Croydon, Epsom, Barking, Newham, Southwark, Camden Town, City of Westminster, Caterham and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| Paddington |
Internet | |
| London |
Internet | |
| City of London |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Nick
(@nickgusset) reported
from
Bromley, England
@Fonzarelli_90 @virginmedia They've got a problem up their end. (Ooer)
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia still no internet. Very annoying Saturday evening. I have done every single thing advised, have it plugged in by Ethernet at the moment but it still is not working 🤬🤬
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Kieran Kunhya 🚀
(@kierank_) reported
from
Camberwell, England
@virginmedia @Stephen_Neal Can you hire @PheedbackPhil to fix your tube WiFi
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Becca Lewis
(@becca_lewis93) reported
from
Islington, England
@virginmedia someone was meant to call me back an hour ago as I have lodged a complaint that my broadband isn’t working. Your call centre could not help and I urgently need engineer as I work from home. I will need to have compensation for taking a days leave otherwise.
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Ashleigh Jade Loeb
(@MxAshleighLoeb) reported
from
Islington, England
So @virginmedia have said a broadband outage since last night will be fixed by 12:25, 17:00 now by 20:10! Very disappointed. Going to be paying extra for my mobile data to try to get some work done! #N4
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Gary Lager
(@Garrardinho) reported
from
London, England
@virginmedia Can you arrange for one of them to call me tomorrow to resolve as it's a very simple issue but not one I can sort out through your automated service and I don't appreciate being messed about because someone's near the end of their shift.
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DvnBrxtn
(@devanHD) reported
from
Lambeth, England
Crashed #virginmedia again. All day no #WiFi Shite customer #servicevirginmedia No #internet all day. 40 minutes on hold. Hung up in disgust. #worstwifiprovider Moving from #virgin now. #shiteservice
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Edu Caselles
(@CasellesEdu) reported
from
Kensington, England
@virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 30s later, he hanged up. 1/2
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Angus Teee
(@AngusTeee) reported
from
Paddington, England
@virginmedia No. It’s a link to this Twitter exchange. Please send me an email address so I can lodge an official complaint. Thanks
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Luke Archer
(@Luke_Arch3r) reported
from
Camden Town, England
Trying to cancel my @virginmedia broadband because I’m moving and I’ve been on hold for 33 minutes out of the 36 minutes (and counting...) of this call. Will cost my phone bill a fortune by the end of it! Very poor service, don’t think I’ll use them when I need broadband again!
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Johanna
(@JohannaWhitaker) reported
from
Islington, England
@billy77483355 @virginmedia I have no issue with the nationality of the agent or where they are based.
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Edu Caselles
(@CasellesEdu) reported
from
Kensington, England
@virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 10s later, he hanged up. 1/2
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia still on the phone, still not working 💤
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia please help, my box won’t work, I can’t watch anything, been sat here for over an hour trying to fix it. So fed up with virgin internet.
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Toby Everett
(@tobyeverett14) reported
from
Wandsworth, England
@virginmedia It’s honestly embarrassing how ludicrously incompetent this company is, read the previous tweets. I do not have high hopes for the text service but we shall see.
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APM External Affairs
(@APM_Stephen) reported
from
Camden Town, England
It's a disgrace @virginmedia that since Sunday evening we've had no Broadband (NW3) and customer services telling us only "there's a fault in the area"
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Dan
(@DanStratford84) reported
from
Wandsworth, England
@emotionalprawn @SkyHelpTeam @virginmedia We use virgin and have no issues at all
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Angus Teee
(@AngusTeee) reported
from
Paddington, England
@virginmedia I see. Thanks. There is no point ringing your ‘customer service’ number - I don’t have the time or battery to listen to the same four songs on a loop for over an hour then be told nothing helpful. Been there, done that.
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Becca Lewis
(@becca_lewis93) reported
from
Islington, England
@virginmedia @pgee91 No, the team on the phone have not told us anything except an engineer is on site to fix issue. Meanwhile the ‘Fix estimation’ time continues to go up, and ‘An engineer is on his way’ - is he coming from the call centre in India too as has taken hours...
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Hadders
(@chelsian) reported
from
Epsom and Ewell District, England
@virginmedia 35 mins plus on the blower, still not answered. You customer service is a shambles. No info on the website either. Hanging up and going for a run,hopefully someone has pressed ctrl Alt del by the time I get back! 🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Calvin Mc Callion
(@41b46256c51f459) reported
@virginmedia Want to cancel broadband. On the phone waiting over 15mins then when got an agent they hung up.
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Rae xoxo
(@Raeoxoxo) reported
@virginmedia Is someone going to email me it’s been over a week no response from emailing the Twitter email address. Would really appreciate some help please
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Ben Page
(@benjamin1_page) reported
@virginmedia Can you help stop the unwanted calls / scammers. I have the option to report and block them on my android phone. Do you provide this service, if not when will you, as the technology available makes this possible..
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Gem
(@Gemified) reported
@virginmedia Yeah I've been on the website, it tells me there's a known fault and ice registered the loss of service. An engineer is on their way apparently. That's just not really going to help me with doing the rest of my work today.
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KayDotU 🇰🇪 🇵🇸
(@KayDotU) reported
@virginmedia having WiFi issues? What do I need to do? Reset router 3 times now.
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Emma Withers
(@Smizz_x) reported
@virginmedia I can't unfortunately. My other half is at work and your customer service team won't speak to me because my name isn't on the bill.
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sarah
(@sarah3183) reported
@virginmedia Yes I quite aware of that. And would be disappointed if you did. I am frustrated that I can not speak to a decent human on the phone that will help. And all the time on hold is my cost!
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sarah
(@sarah3183) reported
@virginmedia It won’t recognise the email address and wants my account number, which I can’t access with out logging in ...... great system. Equipment is new and still not working. And you apparently don’t tell us when our network is going to be interrupted ...
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Emma Withers
(@Smizz_x) reported
@_missoofftt Yeah! It's really difficult. The thing is, I have a phone contract with o2. And in the 7 years I've had that contract, service went down once. And o2 reimbursed each customer for the amount of time service was lost. Virgin Media have no customer service skills whatsoever.
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Rob Lowther
(@rilowther) reported
@virginmedia Any idea what is going on in SW18? Internet keeps dropping out and coming back, making working impossible. Service checker says no faults.