Virgin Media Outage Report in West Wickham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, City of London, Hammersmith, Barking, Croydon, City of Westminster, Tower Hamlets, Paddington, Newham, Redhill, Mitcham, Welling, Islington and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Internet | |
| City of London |
Wi-fi | |
| London |
Total Blackout | |
| Hammersmith |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Khaled Miah
(@Khaled_Miah1) reported
from
Poplar, England
@virginmedia very disappointed with the upgrade package in being offered by Virgin. You are offering a loyal customer to upgrade to Gig1 for £51.15 whereas new customers get it for £45 p/m. Where is the loyalty?
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Helen Pinkers
(@Barchetta66) reported
from
Islington, England
@Whiskey_Mick @virginmedia We’ve just had the same experience - waited 8 days. Not a word from them. Not a human spoken to. If I had another choice I’d drop them. 0/10 for customer service.
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char🏴
(@charliewhu__) reported
from
Camden Town, England
@virginmedia hi, received my new phone. Except there’s no 4G/5G showing up even though I can send messages, go on social media and I can’t access sky bet. Is there any solution to this?
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Connor Dean
(@donnorcean) reported
from
London, England
@virginmedia have had intermittent issues for over a month now, every time I go down the route of reporting the issue it just says wait 24 hours. How can I speak to someone about this as the phone number never gets me to a person?
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Befitat50
(@befitat50) reported
from
Camberwell, England
@virginmedia Still bad this morning and seems as if no one from your side @virginmedia cares about it at all.. What should I do? Leave you guys..
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Tim Hyson
(@timhyson) reported
from
Bromley, England
@virginmedia 20 hours of being passed around your customer ‘care’ teams and no progress. And yet I doubt this is even close to a record.
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Rhymer Rigby
(@rhymerrigby) reported
from
London, England
@scribblercat @virginmedia The frequency of posts like this is why I'll never leave BT. IME, they're reliable and I care about that far more than speed, price, etc.
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Connor Dean
(@donnorcean) reported
from
London, England
@virginmedia Still cutting in and out as it has been for many weeks… no local area issues listed anywhere. Have been trying to get ahold of someone for weeks now but just keeps looping in the app, really frustrating
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Gabriela Lungu
(@GabrielaLungu) reported
from
Kensington, England
@virginmedia Right… in the meantime I trust you won’t charge us. No service should at least mean no pay. If not also a bonus for the disruption and the frustration caused 😑
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Lawrence ****** 🇺🇦
(@goonerlgh) reported
from
Islington, England
@virginmedia Do you, or could you make a TV box remote for the elderly? Tiny buttons with tinier symbols instead of words, black buttons on black body.... Almost impossible for some older people to use. An OAP version with larger coloured buttons would be such a help!
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Befitat50
(@befitat50) reported
from
Lambeth, England
@virginmedia what’s going on again with this internet at sw4? You just can’t fix a problem? Please don’t come up with your usual excuses and fix itttttt..
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Mark Armstrong
(@markatpt) reported
from
London, England
@virginmedia You didn’t reach out sadly and I’ve now cancelled the installation. Having spoken to someone clearly at home with her baby screaming in the background I have zero confidence that you are able to help us.
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#TeamParkinsons Paul
(@PJacksonClark) reported
from
Bromley, England
@virginmedia I've covered all the options; there aren't many. It tells me there are no problems in my area and then defaults to the bot chat.
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Helen Pinkers
(@Barchetta66) reported
from
Islington, England
@virginmedia So that’s it. We’re still no closer to solving this issue than we were when it went down at the beginning of the week. Absolutely dreadful service.
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Befitat50
(@befitat50) reported
from
Lambeth, England
You still have not fixed the internet at Sw4 @virginmedia ???? What do you reckon your subscribers think of you? Good or bad ???
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#TeamParkinsons Paul
(@PJacksonClark) reported
from
Bromley, England
@virginmedia Thanks KF for your speedy reply. But since "Frankie Bot" and I started chatting three hours ago via customer service chat I've been left waiting. Is that as good as it gets?
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Gabriela Lungu
(@GabrielaLungu) reported
from
Kensington, England
@virginmedia Yes, they are known issues; but they haven’t been fixed in over a month! Every day the message keeps changing. Thursday the promise is to have things fixed by Friday, Friday it moves to Monday aso… It’s been like this for a month 🤯 We work from home; we need decent broadband.
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Befitat50
(@befitat50) reported
from
Lambeth, England
@virginmedia I don’t need to check it you guys have to check not me ! This horrible internet has been playing up for sometime and again today!!! All I want t know is when are you going to fix it?
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Rebecca Gould
(@beccaleigh99) reported
from
Islington, England
@virginmedia hello, since you ‘upgraded’ the WiFi in our area - Clerkenwell- the WiFi signal has been terrible. To whom shall I complain? Thanks
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Gabriela Lungu
(@GabrielaLungu) reported
from
Kensington, England
@virginmedia it’s been over one month of really poor or inexistent broadband service in London W11. I hope you won’t charge us for the last month.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Libro Levi Bridgeman
(@LibroLeviBridge) reported
Yesterday, waited 4 a technician from @virginmedia 4.5 hrs. Today, I tried to rebook. Was told VM is down until 10th May. Why let me book a technician? Why not inform me the service is down? I can’t teach, send emails, do ANYTHING. Obvs not paying for NO SERVICE (leaving VM ASAP)
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James Archibald
(@ArchieSnC) reported
@virginmedia I've literally never been this frustrated with a company. It's the simplest, simplest fix. I just need to speak to someone who can help and the first 3 or 4 levels of phone support clearly can't
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winner
(@joetrcfc) reported
@virginmedia been on the phone on hold for over 40 as I want to discuss my package....... When you go on the app.... Your chat to us function does not work... What am I supposed to do... By the way you say your customer services is amazing....sounds like a load of rubbish to me!
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SAVIO JOANES
(@sjoanes) reported
@virginmedia We spent last 2 hours going back and forth here, you’re CS could have called and sorted the issue in 5 minutes
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Andyhb
(@Andyhb84) reported
@virginmedia Don't know why you don't use a call back service like my electricity and gas suppliers.
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3CE | WayVex
(@WayVex_) reported
Gang, we had some further tech and internet issues last night and my god, it is frustrating the life out of me!! We will be trying again tonight if virgin media can actually provide a decent service! See you all at 8pm!
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Moh randera
(@MohRan9) reported
@virginmedia Hi, No fix time, no solutions offered. A reboot works for a few hours. Well known issue it's the rubbish sh3. About time @virginmedia came clean instead of expecting customers to pay a few hundred quid for better routers.
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Maenie
(@Maenie) reported
@virginmedia It says "If you don’t feel this has been done, you can ask to escalate the issue to a manager. If you call in, a manager may be available to talk to you immediately or they may call you back at a time that suits you." What option should I select when I call?
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LORRAINE
(@LORRAINENERO) reported
@virginmedia 45 mins and counting…. Seems you don’t what to keep me as a customer
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ben
(@brusson81) reported
@virginmedia Is there something wrong with your website? After logging in I'm trying to open a chat window to discuss my package (deal expires in July) and it doesn't work have tried on 3 machines now.