Virgin Media Outage Report in West Wickham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Camden Town, Hammersmith, Mitcham, Redhill, Southwark, City of London, Croydon, Newham, Bromley, Epsom, Wandsworth, City of Westminster, Paddington and Barnes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Camden Town |
Wi-fi | |
| London |
Internet | |
| London |
TV | |
| London |
Internet |
Community Discussion
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Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia Thanks for the reply. The last time I had the same problem i messaged the same number and it took days to get a response. Not really helpful. Can you actually help specific accounts here? I’d prefer that.
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Anike
(@Pumpkin25) reported
from
Bexleyheath, England
@virginmedia still waiting for the internet to return in Sidcup! Do you know what the problem is and how long it’s likely to take to resolve as I am working from home and currently cannot do any work?!
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J Murdoch-Smith
(@ItaloMurdoch) reported
from
Camden Town, England
@virginmedia hi - have had a lot internet outages this week (in Camden), currently about 3/4 a day for half hour at a time with huge impact on working from home - please advise what's causing this issue?
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Richard Greenland
(@RichardGreenla1) reported
from
Bexleyheath, England
@virginmedia any idea when the upgrade (that you didnt pre warn sbout) in the da15 area will be completed please? Your automated message said 16.00 but still no service. I've lost half a days work!
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Louis W. B.
(@eta1874) reported
from
Bexleyheath, England
@virginmedia Can’t login at the moment as I am trying to do a teams call...
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia Two days? Seriously? Why are you always too busy to respond to and help your customers? You have multiple communication channels yet it’s all pointless as the only way you will do anything is on the phone and I can never get through.
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Gk
(@Gksharkar) reported
from
East Ham, England
@virginmedia since 2016 with virgin but really disappointed and disgusted as network is so cheap, sometimes feel like i am in the Amazon Forest. As advised i upgraded it and nlw paying more money but without proper service. Everyday it drops.
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J
(@Jay_Hul) reported
from
Crayford, England
@virginmedia Tbh it’s been ongoing since we locked down in April. I accepted things might be a struggle but as time has passed colleagues and friends are not struggling with day to day connection or having constant lapses in connections. Having spoke to CCare nothing can be done.
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Jakub Zalas
(@jakub_zalas) reported
from
Bexleyheath, England
@virginmedia It never says what it is. The fix is always hours away. 3pm in this case. This isn’t acceptable in times most of us work from home.
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Jakub Zalas
(@jakub_zalas) reported
from
Bexleyheath, England
@virginmedia I know it is an outage. They’re far too common with you. There was not a single outage for the two years I’ve been using EE. It’s a third one within a month I’ve been with you.
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@randomranger @virginmedia The last six months it’s been on off on off on off. A few multiple day outages but mostly shorting all over the place. I pay for 200. Often 3,4,5. Upload speed never more than 29 which makes video calls unviable. The customer service just doesn’t care.
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia I had the same issue I. May and complained and nobody ever acknowledged or responded so please forgive my lack of faith in your customer care systems and processes
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Anike
(@Pumpkin25) reported
from
Bexleyheath, England
@virginmedia @eta1874 Mine is down too and I’m working. Tv and internet just stopped!
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Keith Hollins
(@KeithHollins) reported
from
Bexleyheath, England
@virginmedia you’re losing customers here in DA146PW 6PW. What’s happening to our broadband service? Third drop out in last week
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Niamh Wimperis
(@WimperisDesigns) reported
from
Hammersmith, England
@virginmedia @GetYourAlexOn And spend another hour on the phone. This is totally unacceptable service.
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Sue Horbury
(@sue_horbury) reported
from
Bexleyheath, England
@virginmedia There were issues yesterday but we have been having problems for months and no one ever responds. I don’t believe you are sorry otherwise you would improve your customer service
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia What is their typical response time? Are you answering phone lines at the moment either? If you did I wouldn’t need to do this but I can’t get any help.
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
Atrocious service yet again from @virginmedia what’s wrong with you? You claim there’s nothing wrong yet your internet fails to work all afternoon in SW London. Refund please.
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@randomranger @virginmedia @virginmedia is anyone able to help? Internet cutting out constantly again today. The problem is not fixed. Can’t get through to our customer service lines.
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Ness Townsend
(@NessTownsend) reported
from
Bromley, England
@virginmedia no response - thanks for your great customer service. Our broadband has been haphazard since getting the higher speed and no help despite phone call after phone call. 😡😡😡😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mike
(@mikejhemsley) reported
@virginmedia Assuming you can’t say what the issue is and why it’s going to take another two hours to fix?
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Dan Berry
(@damnberry) reported
Got Covid and haven't got @virginmedia WiFi very poor timing lads
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Morgan
(@Morgan70569825) reported
@virginmedia got to love your customer service, after ignoring your 6 times a day phone calls decided to answer only to be told after I said I hope this offer is worth the call as I don't feel I get value for money as it is your response is it will be an extra £14.99 not for you
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Ali C
(@ACuthill) reported
@virginmedia *known issue
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jeanette hunt
(@jeanettehunt20) reported
@virginmedia Not a clue and hour and 5 mins later to be told it’s been sent to a convenience store even tho my yodel is still saying out for delivery..😡 a form has now been filled in for delivery support team to check and put my adress in.. No hub for me this side of Xmas
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Vicky 💙
(@deadstar37) reported
@virginmedia Still not working so il have to try and give you a ring on Wednesday
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Leah Yarwood
(@YarwoodLeah) reported
@virginmedia Still my wifi is on and off I’m getting absolutely no help from virgin media what do ever I’m going to leave virgin media and get a better wifi
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Liam avfc Mullins
(@liam19892011) reported
@virginmedia Everything in the house is wireless so not sure if it's wired. It's been going on for 9 months so doubt it's a service fault in my area
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Patti O’Doors
(@_iSte2202) reported
@virginmedia It’s silly really - I bought a movie from the store thing and the sound was really poor - so we couldn’t watch it. I was wondering if I could get it taken off the bill?
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Mechelle Furuhashi
(@chelletothea) reported
@virginmedia is there a reason your call centre managers don’t appear to working? Been trying to raise a complaint for 3 days now about the Hub 5 and getting absolutely no where. I’m working from home and the constant rebooting of the hub is seriously affecting my ability to work