Virgin Media

Virgin Media Outage Report in West Wickham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Wickham, Greater London, England 02/26/2026 12:30

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near West Wickham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Mitcham, Southwark, Welling, Croydon, City of Westminster, Islington, Paddington, Wandsworth, Redhill, Beckenham, Merton, Newham and Stratford.

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City Problem Type Report Time
United KingdomHammersmith Internet
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomMitcham Internet
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

  • Housewife6 Shaz (@Housewife6) reported from Hammersmith, England

    @virginhelp i have been having issues with my broadband with @virginmedia for months. The router has been changed still no joy, a virtual tech was supposed to call me on Wed, he didnt, i keep calling and im still at square 1. Kids all study from home, so frustrating, help me🙏🏼🙏🏼

  • jackreed08 Jack Reed (@jackreed08) reported from Bromley, England

    @virginmedia Yeah when can I cancel my contract?

  • Housewife6 Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia i have been trying to get my Broadband issues fixed for months and now twice i have received no call backs as promised. I called and have just been on hold for over 1 hour and then you hung up on me! 😡😡😡😡

  • Housewife6 Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia Its now been 6 hours and nobody had called me. This is the bad service I am talking about! Its not good enough!

  • Housewife6 Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia I have made a formal complaint and i already have the connect app, it does not help me!

  • ImaginaryCard Mo-Mo (@ImaginaryCard) reported from Hammersmith, England

    Missed the whole 2nd half of the Chelsea game thanks to @virginmedia. Good luck to whoever answers the phone in their call center tomorrow cause I am gonna go ape **** on them 😤🤬

  • Housewife6 Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia This is not a new issue, its been months. The wifi keeps dropping all day everyday. I believe its an external issue i need an engineer. And how do i complain about the service i am receiving?? I am paying for something iam not receiving.

  • AJ_HEATH20 Andrew James Heath (@AJ_HEATH20) reported from Lambeth, England

    @t_hartley @virginmedia Also his internet seems to cut out every night at exactly 00:00 when we’re playing COD, please can you sort?

  • Samclaytz Sam Clayton (@Samclaytz) reported from Whyteleafe, England

    What ******** is wrong with the quality keeps going blurry @virginmedia i want my £25 notes back best not stay like this for the AJ fight, got couple hours to sort it ffs

  • jackreed08 Jack Reed (@jackreed08) reported from Bromley, England

    @virginmedia So I paid more for HD and got a worse service! It’s never ending can’t wait to go back to sky!

  • BigestPaul Paul McCann (@BigestPaul) reported from Bromley, England

    @virginmedia Currently waiting in the Q Turns out you ring and it tests then asks you to reset. Once that dosent work you ring back. System recognises at that point your still having issues. And offers to talk with a person. Thanks again for your attention in this Paul

  • Umar_iFL Umar (@Umar_iFL) reported from Merton, England

    Surely @virginmedia should be offering full refunds for any customers that bought #JoshuaPulev Picture issues still not fixed. RT to get @virginmedia attention as they haven’t made any comment on it yet.

  • JamesTeodorini James Teodorini (@JamesTeodorini) reported from Wandsworth, England

    @virginmedia this is an absolute joke. No warning that there were issues with the AJ/Pulev stream so people are paying £26 for a basically unwatchable stream. If there's no refund you're defrauding your customers by getting them to pay for a service you knew wasn't working.

  • pussinpjs1 linda holmes (@pussinpjs1) reported from Camden Town, England

    @DarknessHayz @virginmedia Poor mum hope she is OK xx

  • BigestPaul Paul McCann (@BigestPaul) reported from Bromley, England

    @virginmedia Now I'm a little pissesd off. 1 hour in line waiting and at 19.53 exactly 1 hour its cut off. Your side of customer service 10/10. Phone sides rating 0/10

  • Housewife6 Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia I just got a direct message from you but i dont think it was you! Also no issues but the wifi wasnt working. Its back now will go again

  • BigestPaul Paul McCann (@BigestPaul) reported from Bromley, England

    @virginmedia No it was an automated service it seems. Before I could say to a person or press a button to talk with some one the line cut off lol

  • davidlumley05 David (@davidlumley05) reported from Banstead, England

    @virginmedia you really are a shower of you know what! Had no internet for over 24 hours, and when we finally get through over an hour on hold, you can’t give us any info because your servers are down! Sort yourselves out!!!

  • KittyPoole Kitty Poole (@KittyPoole) reported from Kensington, England

    @virginmedia internet has been disconnected (for 2 weeks) Impossible to get help via cust svcs as for some reason they don’t understand the situation. Help!

  • TonyWarren34 Tony Warren (@TonyWarren34) reported from Bexleyheath, England

    @virginmedia We wanted to upgrade our hub due to internet continually dropping out in parts of the house when it previously never used to. Followed the link via @virginmedia app which recommended a new hub. Can't do online have to speak to person but been on hold for 1hr+ 3 times & gave up

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ktilburn_ Kevin Tilburn (@ktilburn_) reported

    @virginmedia Resolution 8:35pm tonight. So I'm paying for a service I can't use? My wife works from home, so we have a problem today. We rely on the service to be available.

  • jfparis 💉💉JF (@jfparis) reported

    @virginmedia I am not a customer => zero beef in there. I am just trying to be helpful and instead you make me fill your forms. I am done

  • adamdbonner Adam (@adamdbonner) reported

    @virginmedia Online chat were unable to resolve and then could not call me or get anyone to do so, again told me only option was to for me to ring your awful telephone line. Not up to scratch. Useless waste of time.

  • AshWye Ash Wye (@AshWye) reported

    @virginmedia Rude and didn’t want to help I want this looked into and people to listen to these conversations we’ve had now and explain how you all can be so rude and explain why I have been lied too and no one care? I’ll be very interested in your reply #VirginMedia

  • pwingers Paul Wingfield BSc CEng MIET (@pwingers) reported from Sutton at Hone, England

    @virginmedia 100mbs download is fine, but 10mbs upload is silly in this age. It's too slow for uploading to YouTube.

  • Jutmanc Justin Cross (@Jutmanc) reported

    @virginmedia They said 48 hours but there already have been engineers down there at the start of the week, so the issue as you can see is still there

  • Dits1710 Dits1710 (@Dits1710) reported

    Deat @ofcom @virginmedia today i had one of the worst experiences with a CS advisor in trying to renegotiate existing contract. Instead of lowering or keeping it at present level, i was told my payment would have to increase no matter that I didn't need increased speeds.

  • justinhewelt Justin Hewelt (@justinhewelt) reported

    @virginmedia My chat started at 11.14, its now 2 pm and I'm still in chat with your agent 'Arielyn' on a really simple home move request across London. What kind of service is this? 2+ hours on a chat? VM is a persistent disaster in customer service!

  • davehsongwriter Dave H (@davehsongwriter) reported

    Trying to renew my @virginmedia mobile contract, but the deals on the website aren't available when renewing? Anyone know why the best deals are for new customers only? Or do I need to go back to @VodafoneUK? The Virgin website is shockingly bad.

  • MichaelNeilEme1 Michael Neil Emery (@MichaelNeilEme1) reported

    @virginmedia No, appreciate your concern, but the matter is too far down the line & I have now switched providers. I was let down by VM when I needed them most. After 13 years as a customer, I was treated appallingly. It will take me some time to forget. But I appreciate your comment.