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Virgin Media

Virgin Media outages and service status in West Wickham, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 6 outage signals in the last 24 hours around West Wickham, including 6 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Apr 28, 10:09 PM GMT+1.
  • 64% Internet (64%)
  • 21% Wi-fi (21%)
  • 8% Total Blackout (8%)
  • 4% TV (4%)
  • 3% E-mail (3%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 28: Problems at Virgin Media

Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near West Wickham, England

The most recent Virgin Media outage reports came from the following cities: Poplar, Croydon, Bexleyheath, City of Westminster, Southwark, Beckenham, Mitcham, Welling, Bromley, Orpington, Caterham, Tower Hamlets, Lewisham, Merton, and Godstone.

CityProblem TypeReport Time
Poplar Internet 46 minutes ago
Croydon Internet 3 hours ago
Poplar Internet 3 hours ago
Bexleyheath E-mail 7 hours ago
City of Westminster Total Blackout 11 hours ago
Croydon Internet 12 hours ago

Nearby cities with recent reports

Croydon

6 recent signals

3 hours ago
Poplar

3 recent signals

46 minutes ago
City of Westminster

3 recent signals

11 hours ago
Southwark

2 recent signals

1 day ago
Bexleyheath

1 recent signals

7 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

  • DogAteMyWookie
    Mr Wookie aka Cliff (@DogAteMyWookie) reported from Croydon, England

    Hey @virginmedia when are people in the CR0 postcode going to get their Internet back? It's been down since lunch? Any ETA? Need to plan if I need to go to the office tomorrow instead.

  • ravinrr80
    Ravin 🇹🇹🇬🇧 (@ravinrr80) reported from Merton, England

    Hey @virginmedia I already am paying more with this new package I was forced to take to renew my contract recently and now you want to force me to pay £7 MORE a month?! Also why can I not get a human on the phone?! I refuse to pay a penny more. Fix this nonsense.

  • MitchM77
    Mitch Manning 💜💙🦁🇺🇦 (@MitchM77) reported from Worcester Park, England

    @neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫

  • ninepine
    Mike Fuller (@ninepine) reported from Banstead, England

    @virginmedia Have raised a complaint but this is being dealt with by someone only capable of copying and pasting a series of platitudes into a superficial and thoughtless email. No intelligence or attempt to understand and address the issues. Pathetic. Still not fixed.

  • ameehan71
    Alex (@ameehan71) reported from Bromley, England

    @_Lewis_A @virginmedia I had this problem and was advised to buy new cables, did that and it gets minimum 200mb now, also make sure all cables are really tight and fitted properly.

  • ameehan71
    Alex (@ameehan71) reported from Bromley, England

    @virginmedia @Jaym7t5 Mine has just gone down again, 16:35

  • ntharanee
    Nada Tharanee (@ntharanee) reported from Sutton, England

    @virginmedia Bad service!

  • Flipringer
    Philippa Rooke (@Flipringer) reported from Bromley, England

    @virginmedia Hi, I've been on the website & phone help for 2 hrs trying to get contact number changed on our acct (it's incorrect & won't save any edit via any device) but can't get a route to the correct help. We have an engineer coming who needs correct number, what can I do?

  • kaybaka
    Kay Bak (@kaybaka) reported from Camberwell, England

    @Barclays Why do I keep getting Error Code: 30915?? I’ve been trying to log into my acct for a LONG time now! Bcoz of not having access to my acct @virginmedia have been stealing DD even though I no longer have contract/subscription with them. Pls fix this b4 more money is taken!

  • Ashley_Rhysss
    #AshTag (@Ashley_Rhysss) reported from Southwark, England

    The service from @virginmedia is utterly dreadful. Had Wi-Fi issues so they sent someone out to rectify. Worked for 2 days then the same issues started again. Not had working Wi-Fi for the last 3 weeks. If your thinking of going with them for tv / internet, go with someone else.

  • amiwrong82
    MegaDan, #GeneralElectionNow 3.5%, #FBPE, #FBPPR (@amiwrong82) reported from Worcester Park, England

    Appalling from @virginmedia today! The whole network in shambles today, no one working from has been able to do anything! Just spent 40 minutes listening to Footlose in their phone queue and as I got to the front, they put the phone on me! Absolute shambles!

  • nicktippett
    Nick Tippett (@nicktippett) reported from Croydon, England

    @virginmedia Might I add that the last handler in pre install stated he was a 'senior' and he was incredibly rude, talking over me and trying to tell me what my problem was!

  • JaneCommon
    Jane Common (@JaneCommon) reported from Camberwell, England

    @virginmedia It obviously is an area issue as we have an area WhatsApp group and everyone’s internet is down: but I don’t have time to call as I have appointments all afternoon and knowi will be stuck in a queue for an hour minimum. Can you email to alert them to the issue???

  • Phil_Swallow
    Philip 🦅 (@Phil_Swallow) reported from Croydon, England

    Time to ditch @vmbusiness I think, unreliable service & weak support

  • TravellingAdam
    travelling Adam (@TravellingAdam) reported from Blackheath, England

    Virgin why do I keep losing my mobile network? @virginmedia (been trying to post this since 11am lol) as I have virgin broadband as well. 😤

  • Avoiceonly2
    A voice only (@Avoiceonly2) reported from Blackheath, England

    @virginmedia @massrossini1 System was restored this AM then stopped again at 4pm cannot do no work at all and customer service lines busy

  • PJacksonClark
    #TeamParkinsons Paul (@PJacksonClark) reported from Bromley, England

    @virginmedia I've covered all the options; there aren't many. It tells me there are no problems in my area and then defaults to the bot chat.

  • ninepine
    Mike Fuller (@ninepine) reported from Banstead, England

    @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

  • Slatsman
    My Football Shirt (@Slatsman) reported from Bexleyheath, England

    @virginmedia please provide an urgent update on this lengthy outage and when services will be restored #Virgin #Virginmedia #VirginMediaoutage

  • nicktippett
    Nick Tippett (@nicktippett) reported from Croydon, England

    @virginmedia Pre install was yesterday with technician linking my house to virgin and ever since I've had no Internet from my current provider. spoke with pre install last night, and today, total of 4 handlers then cust. Service with no resolution and nobody wanting to deal with it now!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JustRusty
    Rusty Spoons (@JustRusty) reported

    @virginmedia How vile. There is no amount outstanding on my account. It has been paid. The response I got from the credit file amendments team was to contact the credit file amendments team. So I'll just go to CISAS. You're even horrible on social media. No wonder your trust pilot is so low.

  • Andybedfordblue
    Andy Sexton (@Andybedfordblue) reported

    @BigPaul91 @virginmedia Part of the reason I have just left along with shocking customer service trying to speak to people who don’t even speak English.

  • rhotes
    rhonda yates (@rhotes) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_ultra_View offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

  • JONEZZEEonMMA
    Kurt (@JONEZZEEonMMA) reported

    @GameRiot Exactly, who doesn't have the internet in 2026, virgin Media internet went down and was fixed for me with in 4 hours. If you don't log on you don't lose your games, just need to sign back in to play.

  • MsHeadshot
    MissHeadShotTV (@MsHeadshot) reported

    @virginmedia We want to sign up but you are saying there is already a order with this address and that you would contact us and you never did.

  • HaggisJuli93452
    Jules (@HaggisJuli93452) reported

    @virginmedia Hi have received a new 360 box to replace our current TiVo one. Getting error message Account error CS1011. Tried ringing 150 , from mobile says sorry can't connect try later, rang 150 from landline , recorded message states no not recognised. Help!

  • LubZafar
    Lubdub (@LubZafar) reported

    @virginmedia I’ve sent back my equipment in two phases. One was sent last year and you want to charge me again. You have a useless non contactable customer service so this needs to be resolved in one message

  • miaKJKJ22
    mia (@miaKJKJ22) reported

    @entrustTMF @Gary1165 @virginmedia What issue are you having? I have yellow light flashing since yesterday. Their technical support is closed. Done troubleshooting and all and nothing.

  • muhammadali786k
    Muhammad ali khan (@muhammadali786k) reported

    Virgin Media is worst service provider in London. They will take your money and don't provide you right services. Customer service is pathetic and terrible.

  • notjay92349724
    not jay (@notjay92349724) reported

    @FuzziePieRat @virginmedia Mate, we had exactly the same same thing. Tried to reduce packages down (we were paying £131 a MONTH at the time) and we were assured our package had changed and we were paying SIGNIFICANTLY less. Our bill came through, no change…