Virgin Media

Virgin Media Outage Report in West Wickham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Wickham, Greater London, England 11/29/2025 23:50

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near West Wickham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Bromley, Southwark, Croydon, City of Westminster, Newham, Bexleyheath, Camden Town, Mitcham, Redhill, City of London, Epsom, Wandsworth and Paddington.

Loading map, please wait...
City Problem Type Report Time
United KingdomHammersmith Total Blackout
United KingdomLondon Internet
United KingdomBromley Internet
United KingdomLondon Total Blackout
United KingdomSouthwark Total Blackout
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

  • SarahWaygood Sarah Waygood 💙 (@SarahWaygood) reported from Sutton at Hone, England

    @virginmedia please could someone contact me. On hold for 20 minutes. No TV service.

  • IanBorrett ian (@IanBorrett) reported from Lambeth, England

    Anybody want to hear about how awful @virginmedia are? No, didn't think so. It's old news.

  • Anthony_Lonres Anthony Payne (@Anthony_Lonres) reported from Kensington, England

    To all my friends who recommended @virginmedia please don’t contact me again. They are without doubt the worst company I have had the misfortune of being a customer to. If you’re considering them. Don’t.

  • whoiskatrin Kate (@whoiskatrin) reported from Islington, England

    @aliciaverbs @virginmedia I’m similarly pissed with Sky, didn’t have internet in North London the whole day yesterday. Such a **** show

  • West0Lee Lee West (@West0Lee) reported from Croydon, England

    @virginmedia You’d think their customer services were good according to their lovely adverts. Automation is only so good when it keeps you in a useless loop going nowhere.

  • george_hut Porgie (@george_hut) reported from Islington, England

    WTF @virginmedia ?!? You sent the router box sealed and the connector cables is missing! Appalling customer service, waiting over 1h to talk to someone 🤢

  • dickerboy Martin (@dickerboy) reported from Merton, England

    My @virginmedia service is completely down again. Shambolic.

  • sarainh2o Sara Rainwater (@sarainh2o) reported from Sutton at Hone, England

    .@virginmedia my Virgin TV Go app hasn’t worked in 2 months. No luck uninstalling and reinstalling it, nor when I called your tech support for help. Any ideas?

  • RayBarber21 Raymond Barber (@RayBarber21) reported from Wandsworth, England

    @virginmedia every weekend, without fail, 5 minutes before the GP, your rubbish internet stops working. Why?

  • notquiteYao Yao Song Ng (@notquiteYao) reported from Islington, England

    I love @virginmedia ‘s new initiative to get customers to reduce screen time and experience world. As a customer you will be connected to Virgin Media wireless whenever available and have absolutely no data at all.

  • KyleSew2112 Kyle Sewell (@KyleSew2112) reported from Bromley, England

    Right what ******* idiot at Virgin media thought it's ok to reboot my TV

  • IanBorrett ian (@IanBorrett) reported from Lambeth, England

    @Jay_Kay_Pea @virginmedia I've never encountered a company where it is so difficult to speak to an actual person.

  • agustin Agustin Pesciallo #WearAMask (@agustin) reported from Camberwell, England

    @virginmedia Yes, I have done everything its suggested. It says the connection it's ok, but i cannot have a proper vc since the very beginning after installation. I had virgin broadband for two years in another home and it was fantastic but this time it's not working. Please help.

  • djsantero Santero, human ambassador to ducks (@djsantero) reported from Camberwell, England

    @DJLKP @virginmedia Jaysus, that is terrible. Was considering Virgin for my new flat, not sure now...

  • Anthony_Lonres Anthony Payne (@Anthony_Lonres) reported from Kensington, England

    @virginmedia Your online status reports no faults but as I said in the thread, I have called your support centre at least 10 times & they confirm there is a fault which has been the case since the 2nd of March. I am assured, every time I call, that it will be fixed within 7 days. It never is

  • jeanrauwers Jean Rauwers (@jeanrauwers) reported from London, England

    @virginmedia getting these emails saying “we are sorry you are leaving” but I didn’t cancel my service with you guys. Should I be worried about it?

  • mariobucolo Mario Bucolo (@mariobucolo) reported from London, England

    @virginmedia i have an issue on my broadband...just 2 after i complaint against a openreach engineering. what a coincidence!

  • N19Local N19 Local (@N19Local) reported from Islington, England

    @virginmedia Virgin Media services - you should treat existing customers as nicely as you do new customers.

  • edparsons ED PARSONS (@edparsons) reported from Wandsworth, England

    @mikejtisherwood @virginmedia Good Luck took @virginmedia 3 months to respond to my complaint! They are great until something goes wrong..

  • West0Lee Lee West (@West0Lee) reported from Croydon, England

    @virginmedia This is getting boring now. Contacted customer services to be told a Virtual Technician would ring me by 18:00. I wasn’t holding out any hope. So far been without TV or Broadband for 10 days with so called engineers never turning up to replace equipment. I give up !!!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ChrisRandWrites Chris Rand (@ChrisRandWrites) reported from Huntingdon, England

    @virginmedia Nothing! I just wish you'd get rid of these magic support passwords nobody has. We just have to go through the charade on the phone of typing in random wrong codes until the system gives up. That's all. Thank you.

  • karenmoss10 karen moss (@karenmoss10) reported

    @virginmedia Hi my Internet has been down, the online status check isn't working. Can you please give me any info. EN8 area. Thanks

  • DannffcWillatt Dan (@DannffcWillatt) reported

    @virginmedia Two weeks this has been happening for. Internet dropping in and out regularly. Each time I’ve gone through the equipment reset it hasn’t made any difference, we still have intermittent issues

  • chaswhiskey ChasW 🇺🇦 (@chaswhiskey) reported

    @virginmedia Moved house and upgraded the package in August. 4 months on-overcharged each month, showing old package & address on the account. They closed that account, charge me £55.88 for closing it & still charging the old amount. Can't fix it, as they changed password ????

  • Wholehearted25 Mr_Kwacky II (@Wholehearted25) reported

    @virginmedia Hi. I've run the recommendations from the Virgin Media Connect app. It told me the issue should resolve within 24 hours It's intermittent service. I keep losing wi-fi.

  • chaswhiskey ChasW 🇺🇦 (@chaswhiskey) reported

    @virginmedia The password seems to have changed and I have been told they cannot deal with the issue without it, so I have to wait for a new one to be posted to me before anything can be fixed. I am not willing to spend more time on the phone trying to sort this out with your rubbish agents

  • SheenaSing_ Sheena (@SheenaSing_) reported

    @virginmedia I already have. Your team on the phone have no clue about the legal Ofcom guidelines. I have raised another complaint. I have chased virgin for 4 months and now will have to chase again for compensation. Wonderful service.

  • Suse12345 Susannah Whitten (@Suse12345) reported

    @virginmedia It won’t let me sign in because it says it’s the wrong email but it isn’t…

  • stequayle28 Ste Quayle (@stequayle28) reported

    @virginmedia We have appointment for 9th November booked in but someone to come and check the old box that not working properly.

  • olihannan Oliver Hannan (@olihannan) reported

    The internet service provided by @virginmedia to our development is just the worst I've ever encountered of any provider - all well and good boasting super fast fibre but it's down so often I'd be happily swap for reliable slow fibre!