Virgin Media

Virgin Media Outage Report in West Wickham, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Wickham, Greater London, England 12/12/2025 16:50

December 12: Problems at Virgin Media

Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near West Wickham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Southwark, City of London, Carshalton, Sutton, City of Westminster, Hammersmith, Paddington, Islington, Bromley, Poplar, Orpington, Camden Town and Newham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCroydon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

  • dorsetmartin1 @dorsetmartin (@dorsetmartin1) reported from Croydon, England

    @virginmedia No problem. All seems good at the moment.

  • rezaalimalik Reza Ali Malik (@rezaalimalik) reported from Croydon, England

    @virginmedia Ok, thank you, I have a kind suggestion: Instead of me spending another 8hr shift calling (spending more money on charged calls), messaging, SMSing & tweeting #virginmedia Could you please send out an engineer to diagnose and solve the problem of #nointernet Thanks

  • rezaalimalik Reza Ali Malik (@rezaalimalik) reported from Croydon, England

    @virginmedia pick up the phone. Or reply to my messages on your app or SMS service. This is insane!

  • jonny_pearson Jonny Pearson (@jonny_pearson) reported from Lambeth, England

    Why have I been holding for over 30 mins @virginmedia Your response times are as bad as your fiber optic speeds. Terrible service.

  • dorsetmartin1 @dorsetmartin (@dorsetmartin1) reported from Croydon, England

    @virginmedia I couldn’t wait on the phone. You were working in our area today but we still have an issue. Really annoying buzzing sound from tv

  • MaryWindmill Windmill Flowers (@MaryWindmill) reported from Lambeth, England

    Virgin Media horrendous service and ridiculous methods when they attempt to resolve customer complaint

  • rezaalimalik Reza Ali Malik (@rezaalimalik) reported from Croydon, England

    @virginmedia this has been a second night without answers or solutions. I’m a new customer whose kit arrived yesterday and I have no internet. Tomorrow morning 8am, will try again, this needs to be resolved asap. @richardbranson help a brother out. #internetdown #virginmedia

  • mich1749 michelle stone (@mich1749) reported from Merton, England

    @virginmedia I am a new customer supposed to be installed today and already somebody not doing there job! Would like someone to contact me please

  • Nica Nicole Mezzasalma (@Nica) reported from Croydon, England

    Yesterday’s @virginmedia broadband outage was a short one, but the connection is down again now...

  • arigork Ari Gork (@arigork) reported from City of London, England

    Morning @virginmedia, not sure if you aware but #BelsizeParkStation @TfL has a WiFi signal but no internet access over the last few days.

  • GolloglyDeirdre Deirdre Gollogly (@GolloglyDeirdre) reported from Barnes, England

    @browndogbarnes Always had Virgin Media with no problems

  • mich1749 michelle stone (@mich1749) reported from Merton, England

    @virginmedia No one could help me so I cancelled! I give up

  • islingtonlloyd Lloyd Child (@islingtonlloyd) reported from Islington, England

    My @virginmedia V6 box must be broken, it's suggesting I record the Michael MacIntyre show. WTFlip #MichaelMcIntyresBigShow

  • fizzyade Adrian Carpenter (@fizzyade) reported from Sutton at Hone, England

    @natjaydee There’s an outage, since about 12:40 this afternoon. I have virgin media business broadband so have been down for half the working day. Not ideal.

  • jonny_pearson Jonny Pearson (@jonny_pearson) reported from Lambeth, England

    @virginmedia 40 minutes it took for one of your operators to answer the telephone with no apology. I pay for a 200MB/s service and am currently receiving about 8MB/s and it’s been like this for weeks. I hope you’ll be adjusting my bill.

  • sadielady1969 Debbie Wood (@sadielady1969) reported from Bromley, England

    @virginmedia I thought that might be the case. It’s a shame as some people might not realise what’s going on and give all the info. Horrible people 😡 thanks for your help today

  • ChelseaDogWalk Chelsea Dog Walker (@ChelseaDogWalk) reported from Kensington, England

    @virginmedia not working again

  • fmasefield Fraser Masefield (@fmasefield) reported from Hammersmith, England

    @TobyBourke @virginmedia Oops. Service must have deteriorated since I left! 🤣 Get on BT Vision. You get Sky Sports Main Event, Eurosport, BT Sports package and can add on extra sky channels for far cheaper than Sky itself. On Now TV! 🤣

  • philswallowpics Phil Swallow Photography (@philswallowpics) reported from Croydon, England

    @vmbusiness Virgin Media outage in my area for 5 hours, fix due in another 7 hours. Staff on the phone are hopeless. Need to do better guys, I’m running a business here

  • MaryWindmill Windmill Flowers (@MaryWindmill) reported from Lambeth, England

    @virginmedia Interesting how quickly a response is given once placed on Twitter. Being told you will be called back and this does not happen only after chasing and then ridiculous question about compensation and stupid language such as deadlock.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TouchlineAG Alex (@TouchlineAG) reported

    @martinlawry @virginmedia I'm having this issue too!

  • lcoults Liam Coulton ™ (@lcoults) reported

    @SportsManiaUfc @virginmedia any help or update?

  • DavidBuzzDavies David Davies (@DavidBuzzDavies) reported

    @virginmedia @btsportufc purchased UFC 257 on box office, the stream is all broken and laggy! What gives?! £20 for in unwatchable stream?!

  • nicjom87 Nickyjo (@nicjom87) reported

    @virginmedia your call centre staff are something else!! So rude and advised me to leave your service rather than resolve the issue. Not sure how you keep business with that advice.

  • MATT_WWFC_ROCK MATT WWFC ROCK /\_/\ (@MATT_WWFC_ROCK) reported

    @scot1984 @virginmedia I had the Antony Joshua fight refunded. You would have thought any technical problems would have been resolved by now!

  • LadyMan49283396 Lady Man (@LadyMan49283396) reported

    @DavidBuzzDavies @virginmedia @btsportufc This is ******* stupid as ****

  • RoyaleScobbie S (@RoyaleScobbie) reported

    @virginmedia pay per view not working on McGregor fight. Can you assist?

  • lovin_the_dr34 ann parsons (@lovin_the_dr34) reported

    @virginmedia But the support person on the phone said they can't send out an engineer unless I remember the password

  • connarG0 Connar Gilchrist (@connarG0) reported

    @SportsManiaUfc wtf is that man mines the same @virginmedia

  • Lbriggs88 Liam Briggs (@Lbriggs88) reported

    @George13150018 @virginmedia Its happening to alot of people by the looks of it, clearly something on their side that's the issue. Wants to be sorted before the main card or I'll be fuming