Virgin Media

Virgin Media Outage Report in West Wickham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Wickham, Greater London, England 01/31/2026 10:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near West Wickham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Islington, City of Westminster, Camden Town, City of London, Southwark, Coulsdon, Croydon, Kensington, Poplar, Paddington, Orpington, Fulham, Bexleyheath and Greater London.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomIslington Wi-fi
United KingdomLondon Wi-fi
United KingdomCity of Westminster Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

  • ianeastlondon IanEastLondon (@ianeastlondon) reported from Poplar, England

    @virginmedia Sometimes. But that’s not the issue. It behaves the same if not connected to VPN.

  • craiginmotion craig crawford (@craiginmotion) reported from Kensington, England

    @virginmedia F*k YOU. No wifi for a week. Waiting for a supervisor to call me back within 24 hours. FOUR DAYS Later and 2 IDIOT technicians ... cancel my service NOW. I’m moving my building Into the 22nd century. Keep playing with copper wires See ya *******

  • ReneeDoegar Renee Doegar (Cohn) (@ReneeDoegar) reported from Lambeth, England

    @virginmedia Yes there’s been an issue logged in SW2 since yesterday morning at 11. Any idea how serious an issue it is?

  • ianeastlondon IanEastLondon (@ianeastlondon) reported from Poplar, England

    @virginmedia It was to try and fix my router / modem issues. I didn’t arrange it, the person I spoke to not the phone (the fifth person) said she had arranged it.

  • silverback1809 Shane Pender (@silverback1809) reported from Bromley, England

    @virginmedia @virginhelp my other half has had 2 phone calls this morning saying our internet/router will be going down in 4hrs as we need a new box or router? Is this genuine? Also any chance some1 will come back to link us up to our own connection and not next doors?

  • tufnelljimmy James Anderson 🏛 (@tufnelljimmy) reported from Islington, England

    @virginmedia I’m afraid your service status is wrong. There is a problem and my broadband speed is a fraction of what I pay for.

  • matteobuschitta Matteo Buschittari (@matteobuschitta) reported from Wandsworth, England

    @virginmedia internet not working in clapham common area...tried all the procedures already and none working

  • AngusTeee Angus Teee (@AngusTeee) reported from Islington, England

    @virginmedia Please can you explain why broadband has gone down in the London N1 area and what you are doing to remedy this? I have an urgent deadline to hit and currently have no internet access ...

  • howedali VanHowe (@howedali) reported from Lambeth, England

    I am trying working from home however there is no internet service in SW9 0RH from yesterday morning, that’s a shame @virginmedia @Virgin !!!!

  • AdiStaempfli Adi Staempfli (@AdiStaempfli) reported from London, England

    I understand it takes time to replace fibre optics. I don‘t understand why @virginmedia sends out messages that are plain wrong. My connection is not working, has not been working ever since Tuesday evening. Is this to avoid having to pay back customers?

  • camjwall Cameron (@camjwall) reported from Lambeth, England

    @virginmedia No, unsurprisingly almost 48 hours later the issue is resolved. Would have been nice to receive some communication. Can you provide details on compensation arrangements.

  • CraigyBEsq Craigy B (@CraigyBEsq) reported from Wandsworth, England

    @Matthew_Wright @virginmedia I also had so many issues with them. And working from hoem could not afford not to have secure internet access guarantted to be avaiable so switched to BT and speed fantastic and no outage once ever sinde

  • ReneeDoegar Renee Doegar (Cohn) (@ReneeDoegar) reported from Lambeth, England

    @niamhskinner @virginmedia Unfortunately it’s still out in SW2 for me. The time they are suggesting a fix keeps getting later and later. I have no idea how big of an issue it is, but it’s taking a rather long time to repair!

  • owengmusic Eoghan (@owengmusic) reported from Wandsworth, England

    @virginmedia can you please cancel my order. Your Filipino call centre staff just put me on hold for ages and then hang up on me.

  • musofunk Shane Patrick Cullinan (@musofunk) reported from Lambeth, England

    . @virginmedia you need an honest statement about the situation in South London now. For lonely elderly people to lose TV for 2 DAYS is isolating & cruel when it’s possibly the only company they have. Do better. Communicate. Be honest. Get a resolution. #virginmedia #London

  • philipwallingon The Wing Commander (@philipwallingon) reported from Sutton at Hone, England

    @virginmedia Eventually. I had to ask to talk to customer disconnections before I got a satisfactory response. Technician will call on Wednesday which in fairness is probably as quick a box in the post but with the benefit of a human touch.

  • silverback1809 Shane Pender (@silverback1809) reported from Bromley, England

    @virginmedia Oh good just thought it was a strange one as I’m pretty sure you’d email/text that kind of information. Any news on the other issue mentioned?

  • NesliShafak Nesli Shafak (@NesliShafak) reported from Kensington, England

    @virginmedia trying to cancel my subscription for the last 2 hours. It takes forever to reach someone responsible. It is unethical to make this process so hard

  • t1m1964 tim (@t1m1964) reported from Camberwell, England

    @virginmedia Certainly, but I would prefer not to in open messages for obvious reasons. Suffice to say, old, ill, no service, cancelled appointment by text.

  • t1m1964 tim (@t1m1964) reported from Camberwell, England

    @virginmedia I need to be able to speak to someone in the uk about an elder vulnerable person who is without service. please advise.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • dannydwye_r Dan Dwyer (@dannydwye_r) reported

    @virginmedia I went over the fair usage limit as my virgin broadband crashed several times while I was working from home. On account of being unable to pay for any further mobile data, I am changing network provider for both broadband and mobile.

  • Gentile_Rivera Gentile (@Gentile_Rivera) reported

    @virginmedia I called as per your advice and the agent didn't have a clue on how to deal with it. He attempted to transfer me to someone who did but they hung up as soon as we were connected. This is unreal , service is shocking .

  • stewartaneill stewart neill (@stewartaneill) reported

    @virginmedia I really need to reduce my bill can I cancel my tv package and keep broadband

  • m15hmt markft (@m15hmt) reported

    @virginmedia hi why is 789 customer care uk not working

  • enchanted1966 Helen Stephanie (@enchanted1966) reported

    @virginmedia They had my details! They ran checks on signal etc. Seemed very legit. They knew I was in a queue and everything waiting to speak to you. They knew my contact details, dob and everything! @MerseyPolice

  • Emma_Palmee Emma_palmee (@Emma_Palmee) reported

    @virginmedia I get that, but it's not like once or twice, it's every other day!!!!! That's getting beyond a joke now, so I'm basically paying for nothing or full amount for half a service.

  • RobF08 Rob Freedman (@RobF08) reported

    @virginmedia I cannot deal with another bot or the awful hold music tracks on repeat any more. I want to correct you about call backs - your company can arrange them, they are choosing not to, there is a massive difference between can’t and won’t.

  • davidwillans David Willans (@davidwillans) reported

    Hi @virginmedia we've had intermittent service for the last 2 days with broadband. Service status says all fine, but it really isn't. Tried everything. We're in E17. Also, your app & website make it pretty hard to get an answer that isn't turn it off and on again, or check status

  • dannydwye_r Dan Dwyer (@dannydwye_r) reported

    @virginmedia I went over my fair usage data limit, my mobile network was throttled and i was informed that there was no way to pay for extra data. I now have no mobile data access or the remainder of the month.

  • jamieadman Jamie Bailey (@jamieadman) reported

    @virginmedia why am I paying for a 200Mbps bb service and currently getting less than 10Mbps - service status checked and no issues - router all turned off and back on again and still 10-12Mbps - happens every afternoon! Refund me for NOT delivering what I’m paying for please