Virgin Media outages and service status in West Wickham, England

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near West Wickham, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Southwark, City of Westminster, Bromley, Mitcham, Poplar, Bexleyheath, Beckenham, Welling, Orpington, Caterham, Tower Hamlets, Lewisham, Merton, and Godstone.

City	Problem Type	Report Time
Croydon	Internet	8 hours ago
Croydon	Internet	8 hours ago
Southwark	Internet	1 day ago
City of Westminster	Wi-fi	2 days ago
Croydon	Internet	2 days ago
Southwark	Wi-fi	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

• 
  Andee Byford (@BobCratchitt) reported 13 seconds ago from Poplar, England

  @virginmedia But your hub has died and as such I cannot access my broadband, use my landline as you moved it from copper to Ethernet and the TV services are impacted as I cannot record, watch the BBC or any streaming service. In short an outage.

• 
  Befitat50 (@befitat50) reported 3 minutes ago from Lambeth, England

  @virginmedia what’s going on again with this internet at sw4? You just can’t fix a problem? Please don’t come up with your usual excuses and fix itttttt..

• 
  R. Aaron (@aaronuart) reported 5 minutes ago from Merton, England

  @virginmedia I have had internet issues since September last year I have called up too many times to count and once again internet is out in SW19 and now you want to rise your prices. Please can I get a solution and not one that means a technician cancels last min today!!

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 7 minutes ago from Merton, England

  @virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs

• 
  Befitat50 (@befitat50) reported 9 minutes ago from Camberwell, England

  @virginmedia Still bad this morning and seems as if no one from your side @virginmedia cares about it at all.. What should I do? Leave you guys..

• 
  Stephen Champion (@Champs707007) reported 11 minutes ago from Bromley, England

  @virginmedia It’s now showing there is a problem. It’s been going on for 3 days now being very intermittent but only just started showing there was a problem this morning

• 
  Illy Mus 💙 (@illymus) reported 15 minutes ago from Camberwell, England

  @virginmedia so you hike our prices up and then the Internet has been awful today. Left home at 6am, just got home and still the same issue. Our landline relies on Internet and so does my 83 year old mother who uses it. Remind me what I am paying for???

• 
  William (@willbassoumba) reported 18 minutes ago from Camberwell, England

  Virgin media is down and I actually have to talk to my family… yuck.

• 
  Befitat50 (@befitat50) reported 19 minutes ago from Lambeth, England

  @virginmedia I don’t need to check it you guys have to check not me ! This horrible internet has been playing up for sometime and again today!!! All I want t know is when are you going to fix it?

• 
  Mike Fuller (@ninepine) reported 21 minutes ago from Banstead, England

  @YodelOnline OK have sent DM with details of the *Three* shipments @virginmedia have now sent due to their faulty software or equipment none of which shipments have been provided with a two hour delivery window by the carrier @YodelOnline as promised. Truly awful customer service.

• 
  Jane Common (@JaneCommon) reported 28 minutes ago from Camberwell, England

  @virginmedia I haven’t but everybody in my area having problems and we are all fuming.

• 
  Philip 🦅 (@Phil_Swallow) reported 33 minutes ago from Croydon, England

  There’s a new Hitron Chita paperweight from @vmbusiness @vmbusinesshelp - it’s expensive but the only thing it can do without going out of service every few minutes

• 
  Andy Walker (@educationforum) reported 35 minutes ago from Worcester Park, England

  @virginmedia Your customers pay enough to expect 24 hour support. Do better.

• 
  anne hill (@gorgeousuk) reported 36 minutes ago from Bromley, England

  My day off and I still cannot watch Amazon prime due to virgin media delivering a ****** service. I really think we need to switch providers now. Enough is enough.

• 
  Jane Common (@JaneCommon) reported 38 minutes ago from Camberwell, England

  @virginmedia hi, internet down in se5. A bit of a disaster for me as I have so much work on. Could you ask someone to check it?

• 
  Miss Toppin (@Miss_Toppin) reported 49 minutes ago from Croydon, England

  Dear @virginmedia HOW AM I SUPPOSED TO WORK WITH NO ******* INTERNET? Saw your engineers on the road this week. Why have you not fixed the problem? Whatever licence you have needs to be revoked immediately.

• 
  hippychic (@Keldavey) reported 53 minutes ago from Bromley, England

  @virginmedia @YogaBear2 Some? Everyone I know With a virgin account in Bromley having problems today including myself. Not worked all day. What's happening, have you been hacked?

• 
  R. Aaron (@aaronuart) reported 54 minutes ago from Merton, England

  @virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long

• 
  Kay Bak (@kaybaka) reported 56 minutes ago from Camberwell, England

  @Barclays Why do I keep getting Error Code: 30915?? I’ve been trying to log into my acct for a LONG time now! Bcoz of not having access to my acct @virginmedia have been stealing DD even though I no longer have contract/subscription with them. Pls fix this b4 more money is taken!

• 
  Mike Fuller (@ninepine) reported 57 minutes ago from Kingswood, England

  .@virginmedia - well done. Definitely the worst and most customer hostile new login system to my unwanted "Virgin Media O2 ID". So badly designed your email points to an invalid URL of to manage this insanity. Who approved or tested this? Total fail.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nicholas Rawlings (@nick_rawlings2) reported 5 minutes ago

  @virginmedia #virginmedia are there any issues in the Orpington area? Broadband keeps dropping out. There's nothing on your status page.

• 
  Pavlova (@uk_pav) reported 5 minutes ago

  @virginmedia 18 months loyal, 1 Gig, zero issues. Renewal offer: £33 for 125 Mbps (250 Volt) – worse than new deals. Customer loyalty clearly means nothing.

• 
  Diplo (@loldiplo) reported 9 minutes ago

  . @virginmedia can you explain why your servers are down again. It’s pathetic constantly happening and conveniently falls on a bank holiday weekend so most of your customers will be without service for 2 days. Disgrace of a company.

• 
  twocakesdakes (@2cakesdakes) reported 11 minutes ago

  @virginmedia why does your call centre phone me about 3 times a day then just hang up when I answer?

• 
  Amy Heppingstall (@AmyHeppi) reported 14 minutes ago

  @virginmedia absolutely terrible wifi this afternoon this is not the service I’m paying for !!! Really fed up of this

• 
  Carol-Ann Sihra (@Csihra) reported 14 minutes ago

  @virginmedia The worst customer service I have ever experienced. Managers can’t even get it right, how hard can it be to cancel a contract

• 
  Simply Norwegian (@simplynorwegian) reported 15 minutes ago

  @virginmedia I need some help resolving an unauthorised account creation, outstanding unlawful charges and failure to resolve despite numerous calls and written correspondence dating back to October 2025. What number can I call to speak to someone with authority to end this??

• 
  Harry (@Rzchy) reported 16 minutes ago

  Does anyone on virgin media get 15% packet loss and 225 ping on west host? It’s been happening for about 3 weeks now got to be a fix somewhere

• 
  Sue Rouse💙 🇺🇦 (@rouse_sue) reported 17 minutes ago

  @virginmedia your customer service is appalling. Keep being given the run around and no action. Hate to do it this way.

• 
  Marko Polo (@MarkoPoloG1889) reported 20 minutes ago

  @virginmedia Sort your broadband out for **** sake you charge a lot of money for uour services yet provide a sub standard product it is a disgrace get it sorted