Virgin Media Outage Report in West Wickham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Paddington, Southwark, Croydon, Tower Hamlets, City of Westminster, Camden Town, City of London, Islington, Sutton, Newham, Poplar, Fulham and Barking.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| Paddington |
Wi-fi | |
| London |
Internet | |
| Southwark |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.
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Renee Doegar (Cohn)
(@ReneeDoegar) reported
from
Lambeth, England
@virginmedia wifi down in Brixton (SW2). It says you’re not getting it fixed until tomorrow?! Any chance it will be done sooner than this? It’s a pretty vital resource for many of us right now!
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ian
(@IanBorrett) reported
from
Lambeth, England
5th visit in 20 days from @virginmedia today to fix my broadband. Am I confident they'll actually give me the service they charge me £112.50 a month for? Am I hell. Can I actually get thru and speak to a virgin employee? Don't be ridiculous.
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Channy
(@walshChanny) reported
from
London, England
@virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.
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Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
Yet another night of Virgin Media going down yet again. SW16. @virginmedia #virginmedia
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devanHD
(@devanHD) reported
from
Lambeth, England
**** #virginmedia No Broadband, No Tv and No Landline #SW2. Been an hour already, sort yr **** out or lose another 200,000 customers this quarter! Up To You!
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Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
Clearly the 06:05 ETA for a fix is an arbitrary generic number, as on the 1st March when it went down, the fix ETA was 06:05 too. @virginmedia
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bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia Just to update you. Engineer came round on Monday and informed me there was a local issue with broadband that @virginmedia were aware of and was surprised I had not been informed. The last engineer who came round seemed unaware of this!!! How do I get compensated? Anyone know?
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Channy
(@walshChanny) reported
from
London, England
@virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.
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Adi Staempfli
(@AdiStaempfli) reported
from
London, England
I understand it takes time to replace fibre optics. I don‘t understand why @virginmedia sends out messages that are plain wrong. My connection is not working, has not been working ever since Tuesday evening. Is this to avoid having to pay back customers?
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James-J Walsh
(@JamesJWalsh) reported
from
London, England
@virginmedia I have been “on hold” since 1851 for a customer service agent. This is kinda cementing my view of needing to leave.
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bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia Just tried that. Endless waiting and ended up exactly where I started. Just can’t speak to a human and explain my specific issue.
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@Matthew_Wright @virginmedia I also had so many issues with them. And working from hoem could not afford not to have secure internet access guarantted to be avaiable so switched to BT and speed fantastic and no outage once ever sinde
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Pete Austin
(@PeteAustin_) reported
from
Kensington, England
@virginmedia My partner - a current Virgin customer - just got *HUNG UP ON* by one of the rudest customer services advisors I’ve ever heard in my entire life. Abhorrent customer service. Absolutely shocking.
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Renee Doegar (Cohn)
(@ReneeDoegar) reported
from
Lambeth, England
@niamhskinner @virginmedia Unfortunately it’s still out in SW2 for me. The time they are suggesting a fix keeps getting later and later. I have no idea how big of an issue it is, but it’s taking a rather long time to repair!
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Karen Louise 💙💞🌈🙏
(@chinaheart7) reported
from
Dartford, England
@Matthew_Wright @virginmedia Go to BT. Never had any BS from them.
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VanHowe
(@howedali) reported
from
Lambeth, England
I am trying working from home however there is no internet service in SW9 0RH from yesterday morning, that’s a shame @virginmedia @Virgin !!!!
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.
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ian
(@IanBorrett) reported
from
Lambeth, England
@virginmedia without a doubt the worst company I've dealt with. But they have a great person in Stefano, an engineer in the SW4 area. He has actually gone above and beyond to provide some customer service. I hope Virgin notice this, but they probably won't.
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Keith Barr
(@KBHeadteacher) reported
from
London, England
@virginmedia any chance of connectivity @KenderSchool ... ? Any help would be welcomed, please...
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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iamrohansen
(@Rohan10105) reported
@virginmedia Thanks . Spoke to customer care as all my flats in building have Virgin except my flat . Please can you look into it as my contract with other company is expiring on 5th October .
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J Rodriguez
(@RodriguezMayn) reported
@virginmedia your WhatsApp chat just keeps saying "sorry I need you to confirm you have completed this action' and nothing else. Worst service on the planet. What's the point in having bots if everytime I use it I get passed to a human. Now its stuck on the bot
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Weird AL
(@Silent_Bob90) reported
@virginmedia I need help setting up a Virgin media account. I got fibre and tv installed yesterday. It’s not working online for me. I am not receiving any emails to the set up link.
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Lydia Ward
(@lydiawardx) reported
@virginmedia @vmbusinesshelp @vmbusinesshelp Can you please help with the above? I am struggling to report anything as we went through a bills company
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Flint Fredstone🏳️🌈🇿🇦 🇬🇧🎮
(@raining_bows) reported
@itsadamuk @virginmedia Save your time, I had a technician out to fix my issue, he had to replace with hub 4, even put in the notes that he wanted a hub 5 sent to me as I can’t get the guaranteed speed, and customer care basically said, oh well… and didn’t help.
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Slim Gaming
(@SlimNasty2013) reported
So the crappy @virginmedia isn't working again second day in a row it's not working might have the same problem with payment to them this month
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Badmanners
(@JohnRelen1) reported
@virginmedia just to let you know I am going into hospital if the treatment for my bone problem and it does not work my legs get cut off just to inform you
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ItsAdam
(@itsadamuk) reported
@virginmedia It's undergoing testing by users on 50 and 100mbit which is ******* stupid because they can't saturate wifi, let alone a 1000mbit port. Just more proof of how utterly retarded VM is.
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Lydia Ward
(@lydiawardx) reported
@virginmedia Hi, we are with Unihomes / Virgin Business. The service page shows no known issue in the area. Thanks
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peetur piperr
(@ZEUS2096) reported
@virginmedia Hi, yes both are down, both the WiFi and also anything connected by Ethernet directly from the box, we have also checked and it says nothing is wrong yet multiple neighbors an family haven't been able to access any TV, or Internet since midnight, it's definitely an area issue