Virgin Media Outage Report in West Wickham, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 09: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of Westminster, London, Hammersmith, Southwark, Camden Town, Croydon, City of London, Islington, Tower Hamlets, Sutton, Newham, Poplar, Fulham, Barking and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Wi-fi | |
| London |
Internet | |
| Hammersmith |
Internet | |
| London |
Wi-fi | |
| Southwark |
Total Blackout | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Michael Abrey-Bugg
(@abreybugg) reported
from
Whyteleafe, England
@virginmedia My virgin broadband has not been working for 3 days and due to be fixed tomorrow, however virgin text made sense to me - help
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Ana Rocha
(@AnaRochaPT) reported
from
Camden Town, England
@virginmedia any chance of getting an assistant to help? This is a real challenge here, no virgin email for queries, call centers closed, no one on the chat services as I have been online for hours!
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Crypto Trading
(@Crypto_News_) reported
from
Sutton at Hone, England
@virginmedia sort your network #virginmedia #virgin broadband 🤮🤮
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Simon Bucks
(@SimonBucks) reported
from
London, England
@virginmedia It was down for the whole of yesterday. Came back eventually in the evening but too late for my working day. Please can you tell us what the problem was. The service is really flaky and for the price you charge I would expect 99.9% reliability.
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Neil Cole
(@scroogio) reported
from
Camberwell, England
Any chance of a reply please @virginmedia - nobody responds on your instant message service either
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Lambertus Cornelius
(@lambertusc) reported
from
Merton, England
@virginmedia is there any issues with the broadband in Wimbledon? My Oomph subscription is delivering 2mps? Suppose to be 350mps?
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Sonal Bhardwaj
(@followsonal) reported
from
Poplar, England
Virgin media network has collapsed since morning. Very freaky. In #london @virginmedia #virginmedia #Connectivity
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Richard Greenland
(@RichardGreenla1) reported
from
Bexleyheath, England
@virginmedia The engineer said he was unable to fix and said would escalate and she would get an update by 13.30 yesterday afternoon. No update was sent so she phoned today to be told the call had been closed
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Geo-Jude FCCT
(@th3Jud3) reported
from
Croydon, England
@virginmedia Been trying to get in touch for 3 weeks via “contact us” Chat as instructed via phone line. No response. Please help.
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Karolyne Anderson
(@KaroAnderson) reported
from
Eltham, England
@virginmedia I pay over the odds (£67) for a crappy intermittent service and after your stupid engineer came yesterday, no service at all which means I have no TV this morning either! #ImDefinatelyLeavingVirginMedia
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Karolyne Anderson
(@KaroAnderson) reported
from
Eltham, England
@virginmedia How do you send an engineer to my house to take away a hub that works and leaves me with a new one that hasn’t worked since he installed it? I was on the phone for 25 mins to customer services and got cut off at 7:30pm because the lines closed!
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@RobWilsonLtd @virginmedia I quit @virginmedia and moved to BT after multiple periods of slowness then a complete days outage in London. Useless and BT WiFi so fast!
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Richard Greenland
(@RichardGreenla1) reported
from
Bexleyheath, England
@virginmedia The issue has been closed apparently. She has been told that someone will contact her in 48 hours.
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Crypto Trading
(@Crypto_News_) reported
from
Sutton at Hone, England
@virginmedia Sort your network @virginmedia NETWORK DOWN
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George
(@georio123) reported
from
Eltham, England
@virginmedia Been trying for the past 2 weeks to cancel my subscription with you. Appalled by your customer service. I’ve tried online, phone, text, letter and live chat. How can I arrange this please? Thanks, George.
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Richard Greenland
(@RichardGreenla1) reported
from
Bexleyheath, England
Mum is shielded and home alone. Her landline stopped working, after 6 days @virginmedia came to fix. Engineer couldn't fix so said would escalate. Mum chased again today and calls been closed! So far cost £21 in calls. #virginmedia, is that how to treat vulnerable customers?
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Fit & Fun
(@fitandfun_) reported
from
Merton, England
@virginmedia I’ve been on hold for 4 hrs; I understand that you are running Limited staff at this time but your text service, which is one of the options is not working either!! Have entered number 3 times and still waiting.? Please advise how I’m supposed to contact you. Thanks
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Shane Patrick Cullinan
(@musofunk) reported
from
Lambeth, England
Is anyone else’s @virginmedia WiFi down ? Vauxhall here. #virginmedia #virginmediadown #vauxhall
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Richard Greenland
(@RichardGreenla1) reported
from
Bexleyheath, England
@virginmedia I'm told the engineer has closed the issue from his end and they will have to raise a level 2 again and will be in touch within 48 hours. Dies this mean the issue is still open?
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Damion
(@DamionSheppard) reported
from
Lambeth, England
@virginmedia Hi. What is going on with Broadband in SW9? Website no longer allows me to register loss of service, which has been awful for at least a week now. I’m having to spend a considerable amount of money on data so that I can continue doing my job. Please fix!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Helen Limbrey
(@helenlimbrey) reported
@virginmedia please advise how we can talk to a person not a bot - phone + chat online no good. Paying for 350mb and consistently getting under 20mb. WFH x2 and this means we currently cannot do our jobs. Extremely frustrating trying to get hold of someone?! Please help ASAP.
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Simon Davidson
(@TVSimes) reported
My @virginmedia internet connection keeps dropping out today and my Alexa echo has the jitters. This is very unusual as their internet service is normally very stable.
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ben mcgrath
(@1life_liveit15) reported
@virginmedia Once we got through the cancellations lady she advised that to cancel the WiFi element only it would mean payments increase and there’s be a disconnection fee and to cancel the whole thing it’s be a massive fee. Just mixed messages all the time. Really really poor service.
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martin wilson
(@mmm14mmm) reported
@virginmedia Due to changing contracts there seems to be total confusion. It seems that you have cut off my phone line, my Internet was down 4 times yesterday and I have ongoing problem with my TV.
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Simon Goodyear
(@simon_goodyear) reported
@virginmedia Absolute cobblers! You can’t provide a service so you rip off customers!
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Grim
(@GrimlockePrime) reported
@virginmedia I have not had any help from any of your overseas support team they have spoken down to me & refused to book an engineer to come to check the issue. I have been disrespected because of my disabilities by them also Im honestly fuming. they have not helped at all just hung up on me
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Grim
(@GrimlockePrime) reported
@virginmedia about 60 seconds ago when the person said he was going to "transfer" me and they have just hung up on me for the third time today Im honestly getting extremely annoyed here the disrespect your overseas support staff give me due to my disability is digusting.
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia My internet is still down more than 24 hours now this is ridiculous
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Alexa
(@alexawyrwicz) reported
Terrible service (including customer) from Virgin Media. 3 days of wifi and tv issues with a full DAY of no service. Not offered an apology or explanation or automatic compensation. Highly dissuade everyone from using them!!
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Shane
(@AwonMoor) reported
@virginmedia Done all that as you can see from other users there is an issue. I feel like you guys are not acknowledging what is going on it is frustrating and very bad customer service procedures… do better.