Virgin Media Outage Report in West Wickham, Greater London, England

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near West Wickham, England

The most recent Virgin Media outage reports came from the following cities: Croydon, London, Hammersmith, Southwark, City of Westminster, Newham, Wandsworth, Orpington, Poplar, City of London, Camden Town, Tadworth, Redhill, Barking, and Westminster Abbey.

City	Problem Type	Report Time
Croydon	Total Blackout	2 hours ago
London	Internet	2 hours ago
Hammersmith	Internet	2 hours ago
London	Internet	3 hours ago
Croydon	Wi-fi	3 hours ago
Hammersmith	Internet	4 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

• 
  Yvette Kentish (@Yvette1977) reported 2 minutes ago from Bromley, England

  Absolute dog s**t service from @virginmedia today. Can’t wait for my contract to expire so I can get away from their utterly crap, over-priced dross.

• 
  Ash Powell (@theashpowell) reported 5 minutes ago from Bromley, England

  @virginmedia sort your customer service out, called up twice to sort a broadband issue, stuck on hold for an hour only to be hung up on both times.

• 
  PHorV™ ☃️🎄🎁🎅🛷 (@stevemassart) reported 15 minutes ago from Banstead, England

  Hey @virginmedia sort out your **** internet, gone down 5 times today 🤬

• 
  Paul McCann (@BigestPaul) reported 16 minutes ago from Bromley, England

  @virginmedia OK after an all day wait was contacted and tge rep worked through it. Was frustrating as hell Outcome is a network problem in my area that has been reported to the appropriate team. I'm left feeling unfulfilled and tossing a penny down a well hopeing its ok

• 
  Yvette Kentish (@Yvette1977) reported 16 minutes ago from Bromley, England

  I was on hold for 18 mins (at a charge of 7p per min) to speak to @virginmedia. Then, guess what? My WiFi cut out (again). #terribleservice Can. Not. Wait. For my contract to expire. 6 months and counting.

• 
  Jack Reed (@jackreed08) reported 17 minutes ago from Bromley, England

  @virginmedia Yeah when can I cancel my contract?

• 
  Raph Pour-Hashemi (@RaphPH) reported 28 minutes ago from London, England

  @virginmedia internet down in BR1 and doesn’t seem to be being investigated ? My test says service impacted.

• 
  Raph Pour-Hashemi (@RaphPH) reported 30 minutes ago from London, England

  @virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as I’ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.

• 
  Sara Barman (@SaraBarman) reported 32 minutes ago from London, England

  @virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said you’d call me back. I’ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.

• 
  Sarah Branston (@SBranston) reported 35 minutes ago from Redhill, England

  @virginmedia Bravo 👏 Extraordinary customer service from the nicest of people in a call centre. Helpful Kind Fair If only @BarclaysUK had matched this. 🤬 Incoherent Contradictory info from websites Two failed live chats Merry Xmas to all teams in call centres.

• 
  Shaz (@Housewife6) reported 39 minutes ago from Hammersmith, England

  @virginmedia i have been trying to get my Broadband issues fixed for months and now twice i have received no call backs as promised. I called and have just been on hold for over 1 hour and then you hung up on me! 😡😡😡😡

• 
  Kitty Poole (@KittyPoole) reported 40 minutes ago from Kensington, England

  @virginmedia internet has been disconnected (for 2 weeks) Impossible to get help via cust svcs as for some reason they don’t understand the situation. Help!

• 
  Jonni Jones GM (@jonnijonesdj) reported 41 minutes ago from Dartford, England

  @virginmedia hi, whss as t is the best way of contacting you please? New customer and have been ringing for three days, and messaged and chat and had no reply. I’m sure there must be a reason but not sure I’ve ever known a company like it. Thanks jon

• 
  Yoel Brightman (@yoelbrightman) reported 50 minutes ago from London, England

  Is anyone else having lots of issues with the super hub 4 from @virginmedia. Seems to frequently lose connection and never gets anywhere near the advertised down speeds

• 
  Sara Barman (@SaraBarman) reported 50 minutes ago from London, England

  @virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡

• 
  Ollie Toogood (@OllieToogood) reported 51 minutes ago from Islington, England

  @virginmedia hi team, any idea when I might get a call back as promised? Customer account number: 97476101 Complaint reference: C-291120591

• 
  Ash Powell (@theashpowell) reported 55 minutes ago from Bromley, England

  @virginmedia Yes, have checked service status - no issues. Done factory resets on our router to no avail. Our broadband has been dropping out every 10-15 minutes for the past week making it impossible to work from home.

• 
  Paul McCann (@BigestPaul) reported 58 minutes ago from Bromley, England

  Been having issues with virgin broadband in br5 orpington area. Any one else having a bad service. Its gone down completely for me now @virginmedia

• 
  Pocket Tips (@invisiblehive) reported 59 minutes ago from Camberwell, England

  @virginmedia so not only have we had no service for 9 months - you now want to charge extra as we are cancelling now. Seriously the worst service on record. 5 hours to answer call as well.

• 
  James Marsh (@JamesMarsh1974) reported 60 minutes ago from Crayford, England

  Umm is @virginmedia down nationwide or am I just lucky?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  forestcrxptic (@JCrxptic) reported 6 minutes ago

  @virginmedia any problems in the ng5 area at the moment as my internet keeps going down?

• 
  (((MMc))) (@martinmcnamara) reported 8 minutes ago

  So starting to look at services @virginmedia... Talks about service yet we have poor connections and don't use historic services best we can do is £64pm.. Erm I see it at £49 pm.. Oh that's for new clients not existing WTF? I think the likes of times journos should focus here

• 
  DJ HACKO (@HackoDoingLive) reported 13 minutes ago

  @virginmedia Its my mobile service can't receive or make calls

• 
  Luciana Henaut (@l_henaut) reported 16 minutes ago

  @virginmedia has the worse customer service I've ever seen in my life!

• 
  Paul Quinn (He/Him) (@RealPaulQuinn) reported 16 minutes ago

  @dphem @virginmedia Disgraceful isn’t it. Trying to charge me £94 when a customer gets the same package for £89. They would not budge. It was only until I noticed new customers get it cheaper, that I hung up.

• 
  darrell cook (@dazcookcook) reported 18 minutes ago

  @virginmedia Please can you help me please I want to order a powerline adapter set but don't seem to be able to find it anywhere on your website.

• 
  N Mehta (@Just_Ranting2) reported 19 minutes ago

  @kateballinger @virginmedia Make sure you raise a complaint with them seeking compensation for the downtime. If they refuse you can go to the Alternative Dispute resolution service. You will then get a call from virgin to settle.

• 
  jibran (@akahamess) reported 20 minutes ago

  @virginmedia No they dont improve actually a solid consistant 0.1mbps upload speed. Its a wired connection. Legit losing me money because of your garbage service, its a joke.

• 
  BigBaldChris (@BigBaldChris2) reported 26 minutes ago

  And the issues continue @virginmedia. While original issue is being looked into, your complaints team need to ensure they do their research before responding. How many times have they tried to close my complaint, totally misunderstanding the issue?? #virginmedia #doyourhomework

• 
  al (@hopeinhlfdesire) reported 30 minutes ago

  virgin media support giving me my first panic attack in about 6 months x