Virgin Media

Virgin Media Outage Report in West Wickham, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Wickham, Greater London, England 01/21/2026 03:30

January 21: Problems at Virgin Media

Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near West Wickham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: City of Westminster, Croydon, London, Poplar, Southwark, Sevenoaks, Camden Town, Swanley, Mitcham, City of London, Stepney, Hammersmith, Bromley, Beckenham and Bexleyheath.

Loading map, please wait...
City Problem Type Report Time
United KingdomCity of Westminster Internet
United KingdomCroydon Wi-fi
United KingdomLondon Internet
United KingdomPoplar Internet
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

  • gavJball Gavin Ball (@gavJball) reported from Crayford, England

    @virginmedia same here. On hold trying to call. Your site is not even acknowledging a problem. We have no internet or land line phone. DA7 #virginmedia

  • gavJball Gavin Ball (@gavJball) reported from Crayford, England

    @marietyrrell1 @JoshJacobs94 @NickoR81 @virginmedia I’ve just got through to them and they have advised is issue in DA7. Sending engineer no idea how long out for

  • LinvellT linvell taylor (@LinvellT) reported from Sutton at Hone, England

    @virginmedia No issues

  • _EricaMonroe_ ♕Erica♕ (@_EricaMonroe_) reported from Islington, England

    @virginmedia Internet is down again in N1 🤬

  • ChloeLizzyRead Chloe Elizabeth (@ChloeLizzyRead) reported from Hextable, England

    @virginmedia hey there, broadband has been extremely temperamental this whole day, this morning it was completely down then after a few resets I’m only able to achieve a connection on certain devices, would like to resolve this issue ASAP !!

  • BenPOwen Ben Owen (@BenPOwen) reported from Wandsworth, England

    @virginmedia Well it’s been six weeks now of it going down every day. I hate having to tweet you about it (and you probably do too)! We called today and were told it would be fixed this morning...then 4:30...and it’s still terrible.

  • Felixwhoals Felix Gan (@Felixwhoals) reported from Stratford, England

    @virginmedia It was fine yesterday. I think it’s down again. Did restart modem and still seeing issue. Happens At 8.40pm today

  • damawa42 Daniel W (@damawa42) reported from Camden Town, England

    Ahhh brilliant, first time in a week I get a response from @virginmedia on their SMS 'help' service, and they've now disappeared for over an hour with 'technical issues'. Utterly disgraceful service.

  • StevieDawson Stephen (@StevieDawson) reported from Camden Town, England

    @BridgLondon @virginmedia Sadly the only thing that has gone down on me this week

  • LinvellT linvell taylor (@LinvellT) reported from Sutton at Hone, England

    Sorry to let you down guys @virginmedia just take our money but won’t provide a professional service

  • LinvellT linvell taylor (@LinvellT) reported from Sutton at Hone, England

    @virginmedia Even my tv buffers it’s terrible

  • shinykathy Shinykathy (@shinykathy) reported from London, England

    @virginmedia My internet is super slow I pay for super Fast!! Help!!!

  • jaykrichards Jay Richards (@jaykrichards) reported from Stratford, England

    Virgin media is down again! Right in the middle of a Zoom call! @virginmedia

  • gavJball Gavin Ball (@gavJball) reported from Crayford, England

    @marietyrrell1 @JoshJacobs94 @NickoR81 @virginmedia It’s now back up... easily fixed @virginmedia be good to know what the problem was

  • teresawhitfield Teresa Whitfield (@teresawhitfield) reported from Croydon, England

    @virginmedia It’s been rubbish for ages, not just the past few days. The signal from the box is so weak in the house. The signal comes in and out and it’s not great when we are all using it. Working and schooling from home has highlighted how slow the connection is 😳

  • 74bunick Nick Bunclark (@74bunick) reported from Bromley, England

    @virginmedia my internet speed is terrible. Please can you confirm if you are having issues again thanks #internet #virginmedia

  • LinvellT linvell taylor (@LinvellT) reported from Sutton at Hone, England

    @_jemjem_ @virginmedia It’s a disgusting service , and to think you’re a key worker working with elderly and it like @virginmedia don’t care

  • gavJball Gavin Ball (@gavJball) reported from Crayford, England

    @virginmedia I have lost internet and home phone so can’t call you as no number listed on app. Are there any problems in bexleyheath DA7. Urgent time cannot work

  • AnnaDaw150765 Anna Dawson (@AnnaDaw150765) reported from Redhill, England

    @virginmedia We are back online, it’s very intermittent in our area tho and I know others are having the same problem

  • LinvellT linvell taylor (@LinvellT) reported from Sutton at Hone, England

    @virginmedia It’s saying no know problems in area but just dropped a zoom call and my partner is a key worker for age uk , this is soo not cool

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Flloydwith2Ells Dr Flloyd Kennedy (@Flloydwith2Ells) reported

    And No @VirginMedia the problem is not my bill. The problem is the contradictory information about my bill in the email I just got from you. #fail. #Trytalkingtome.

  • Matt_Stares23 Matt Stares (@Matt_Stares23) reported

    @virginmedia NP, The install was completed and currently the service is running but the cable that already existed from a previous contract 4 years ago with VM was deemed to need replacing at install due to both exposed cabling and excessive noise on the cable. VM have all this information

  • RichieB78 Richard (@RichieB78) reported

    @virginmedia I’ll repeat, yes, it says there is an issue and it will be fixed by 10am this morning. But it hasn’t. So I’ve missed a 2nd day of work because as a service provider you can’t provide service updates. Please provide an update, should I plan for another day without internet?

  • JaseNunn Jase (@JaseNunn) reported

    @virginmedia Nothing was advised I asked for someone to call me and no one has calling 789 won't help I've called multiple times.

  • SpenceSarah83 Sarah Spence (@SpenceSarah83) reported

    @virginmedia Yes they said the problem lay with my provider

  • suneeltharimena Suneel Tharimena (@suneeltharimena) reported

    @virginmedia I am call with your preinstallation team and Customer service for over 60 mins and still they couldn’t provide me a solution

  • Stignasty2 Stiggy McNasty (@Stignasty2) reported

    @virginmedia I've just lost confidence in virgin. Because I've already rebooted it and I'm consistently getting over 250Mb/s now, unless it's 2nd or 3rd line support with some real technical knowledge it will be a pointless call But thanks

  • julia85will julia (@julia85will) reported

    @virginmedia I can do tomorrow afternoon between 1 and 2 I don't get signal at work so haven't seen the response until now.

  • Matt_Stares23 Matt Stares (@Matt_Stares23) reported

    @virginmedia And what are you doing about the your website not enabling customers to raise complaints ? I mean it's not like you a technology company is it ? I have contacted VM 3 times now (excluding the conversation at install) each time you promise to resolve the issue and then do nothing.

  • quietarea1 Neil Crossan (@quietarea1) reported

    @virginmedia I'm raising one on the line just now .....not for me but for poor souls you supply who might not have the information to hand I had...I have now moved my account