Virgin Media

Virgin Media Outage Report in West Wickham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Wickham, Greater London, England 02/23/2026 14:35

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near West Wickham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Southwark, Croydon, Beckenham, Merton, City of Westminster, Paddington, Newham, Stratford, City of London, Barking, Bexleyheath, Islington and Sutton.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomHammersmith Total Blackout
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

  • marianmartinart Marian Martin (@marianmartinart) reported from London, England

    @virginmedia the WiFi here has been awful for the last few months, we've been on the same router for twelve years now, is there anything you can do to help?

  • SarahMurdock17 Sarah Murdock (@SarahMurdock17) reported from Merton, England

    @virginmedia Two weeks with no service, when we were told it would be fixed Is not good enough. It’s not the first time. We asked to escape contract and were told no. Not happy at all.

  • _RhysThorne Rhys (@_RhysThorne) reported from London, England

    @virginmedia have to be *the* most unreliable WiFi providers. 2 days with no internet and it’s still not working!

  • muzzlejuice Steve wilson (@muzzlejuice) reported from Sutton at Hone, England

    @virginmedia I'm trying to cancel as I'm moving and asked for confirmation which was not provided , the duty manager refused to speak with me when I tried to escalate

  • SteveHodgson1 Steve Hodgson (@SteveHodgson1) reported from Merton, England

    @virginmedia not bad, only been hanging on the phone for 20 minutes so far, crap service

  • KikassP kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported from London, England

    I've just had to suffer the same 4 songs,1 a poor cover of 'Where my Rosemary goes', on a loop, in 2,45 mins of waiting for @virginmedia to pick up. Within 10 mins of engineer fixing fault, its playing up again. Its also the end of my contract so I want to deal with it.

  • nickhooker Nick ****** (@nickhooker) reported from Kensington, England

    @virginmedia has the very worst customer service of any company I have ever had to deal with. If you value your sanity DO NOT sign up with them to provide anything!

  • getpipfit Pippa Crowther (@getpipfit) reported from Sutton at Hone, England

    @virginmedia we have had no Internet or TV since yesterday afternoon/evening. Service checker seems down and unable to log into my virgin media as just spins or says unavailable SM1 1RB please advise.

  • pepemac27 Joseph Machta⭐⭐ (@pepemac27) reported from Kensington, England

    @virginmedia hey there. Our broadband has been down since yesterday and the estimated fix time keeps being put later and later. My wife is working from home today so it's pretty impossible. Please could we have some sort of replacement dongle in the mean time?

  • KikassP kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported from London, England

    Please @virginmedia can you change your waiting music. Its the same 4 tracks adnauseum & very poor quality at that. No wonder customers who wait for over an hour hang up. Its enough to drive you mad with these earworms all day.

  • getpipfit Pippa Crowther (@getpipfit) reported from Sutton at Hone, England

    @virginmedia Thankyou. The site still won't let me check status.. reported this.. says your site down. I've now spoken to someone as I need Internet for work. Someone coming out on Saturday!

  • jrseloto Francisco Soler (Jr) (@jrseloto) reported from City of London, England

    @virginmedia 11 May - which of course i will cancel today as I’ve had enough of this. too much stress and no TV or internet for 30 days

  • KikassP kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported from London, England

    @thatmisterj @virginmedia I'm so sick of it I WILL be leaving Virgin. No-one picking up phone, Just saying there appears to be an intermittent fault. Well No **** Sherlock, I already know that. A dumb text telling me to do what I've already done. I'm not thick Virgin I just want the service I pay for.

  • jrseloto Francisco Soler (Jr) (@jrseloto) reported from City of London, England

    @virginmedia If you were sorry, this issues was fixed long time ago…

  • RobertSSmith66 Robert Smith (@RobertSSmith66) reported from Sutton at Hone, England

    @virginmedia any chance you can get your website to work? Change Package Chat does nothing! Links sent via mail do not work! Hyperlink sent by text doesn’t work! Call centre (working from home in India?) worse than useless! Ever heard of Customer Centric design? #Useless

  • blue_murdock Ritch Zablan (@blue_murdock) reported from Camberwell, England

    @virginmedia Hello.. wifi has been mostly down since last week. Been resetting several times a day. What is going on in SE22 area?

  • sospainter 🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁 (@sospainter) reported from Redhill, England

    TWITTER HELP PLEASE Want to bin @virginmedia after 20 odd years loyal usage. Ideally just need a broadband service. How do you go about it. Don’t want to be left with no broadband.

  • sospainter 🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁 (@sospainter) reported from Whyteleafe, England

    @virginmedia I’m currently in a WhatsApp message with customer relations. I say that, they responded almost an hour ago.

  • marianmartinart Marian Martin (@marianmartinart) reported from London, England

    @virginmedia It says there aren't any known issues but we have been struggling with it for the last few years - the service is just getting worse!

  • shackmeister Jeremy Shackleton (@shackmeister) reported from Croydon, England

    Dreadful sales call from @virginmedia. I need broadband, Sky & BT sports. Best deal requires having a load of unwanted extras apparently. No attempt to qualify my needs just clearly underpaid & commission desperate sales staff relying on a very bad script. #badservice #badselling

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Sally35985417 Sally (@Sally35985417) reported

    @virginmedia On multiple occasions I have been informed the Field Team will repair the issues. However there is no Fields person skilled as per your advisor to repair these damages. STOP LYING AND BE HONEST TO YOUR CUSTOMERS WHO PAY YOU. Fraudulent and breaching compliance.

  • larrytheking2 Larry (@larrytheking2) reported

    Oh no - after escaping from the clutches of @virginmedia, they have merged with @O2 and now their customer service is terrible too. Think I may switch to @EE!

  • VijayBalasingh1 Vijay Balasingham (@VijayBalasingh1) reported

    @virginmedia I’m a business customer who has already 3 different account and want to cancel one of them as I sold the business. Secondly I have also got residential account to my house.last tweet was about residential. I need both team assistant. Thanks

  • Sally35985417 Sally (@Sally35985417) reported

    @virginmedia Again your missing the point the complaint was raised early part of 2021. So why was this re-raised. Your systems should reflect accurate information and unfortunately you’ve failed once again

  • richgardner1975 Richard Gardner (@richgardner1975) reported

    @virginmedia my box has been stuck on starting up for 2 days lol. Also have some issue with the website which doesn't except my password and will not except a new one either.....what am I paying for ???

  • PhanTOMMM_UK PhanTOM (@PhanTOMMM_UK) reported

    @virginmedia Just about to try and continue diagnosing things. About to disconnect my extra router and run a speed test on the Virgin Hub 4. Is it worth contacting your support line? I'm on a Gig1 Plan

  • dirgetheundying Connor (@dirgetheundying) reported

    Parcel 'delivered', proof of delivery is a photo of the back garden of our block of flats, parcel got taken by someone before we got home, no humans available to speak to, fobbed off via email. No wonder Virgin Media dropped you guys years ago. Abysmal service. @Hermesparcels

  • alcomatt spiry2sick (@alcomatt) reported

    @virginmedia I have absolutely no idea. I doubt there is a problem at the property ad many other users have reported similar slowdowns in the Croydon area. Some might have not noticed as the network continues to work just at apx 3Mbps instead of anything reasonable (I am at 350M package)

  • Micronet1401 Mike (@Micronet1401) reported

    @wapodavenport I'm sure every Virgin Media customer and British tax payer would be more than happy for Branson to go into space and stay there.

  • KimSJ Kim Spence-Jones 💙 3.5% #UBI #FBPE #FBPPR #FBPA (@KimSJ) reported

    @AllanGPaterson Got rid of our landline years ago. It’s actually part of our Virgin package, but it’s been broken for most of a decade. Not worth fighting the absolutely hostile Virgin Media fault system to get it fixed.