Virgin Media Outage Report in West Wickham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, City of London, Camden Town, Southwark, Paddington, Orpington, Poplar, Croydon, Islington, Fulham, Bexleyheath, Greater London, Wandsworth and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| City of Westminster |
Internet | |
| London |
Wi-fi | |
| City of London |
Internet | |
| London |
Community Discussion
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Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Hammersmith, England
@virginmedia That’s my point!!! your text says you’re coming today, your system says Thursday! Once again a massive let down on your apparent Customer Service!!! Your call centre has just advised that the text was sent in error and the appointment is now Thursday....costing my company money
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia Thank you. Phone customer services picked up straight away. It’s an area wide network issue which is being looked into, still out though.
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J
(@Jay_Hul) reported
from
Crayford, England
@virginmedia I have to say I’m completely done with your service. I have 6 months left, but I’ve had to purchase a BT package in order to WFH. The constant up/down of your network since lockdown has become a joke and I just want rid. #virginmediadown
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Miranda López
(@MiriLopezMusic) reported
from
Wandsworth, England
@virginmedia my wifi is down AGAIN for like the 5th time this year but it doesn’t say there are any issues on the app (SW18)
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David Clark
(@davidclark1966) reported
from
Sutton at Hone, England
@VirginRed Hi there, it seems as though my 250 points for being a verified Virgin Media customer hasn’t been applied, could you help me?
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André Camacho
(@afcamachos) reported
from
Camden Town, England
@virginmedia absolutely unacceptable what has been happening for the past 4 days in the North West London area. In times where so many people DEPEND on having a decent broadband to work from home, your service has been appalling. Customer service non existent it seems as well...
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Ness Townsend
(@NessTownsend) reported
from
Bromley, England
@virginmedia trying to get hold of your call centre but it says you’re shut. Our internet is down which has major implications for my work and foster kids’ homework. What’s going on??? #fuming
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia Not when I called - but subsequently Service Status has been updated to show the fault with an estimated fix by 4.25 this afternoon.
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia Not when I called - but subsequently Service Status has been updated to show the fault with an estimated fix by 4.25 this afternoon
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CultMediaCollective
(@CultMediaLtd) reported
from
Eltham, England
@virginmedia Yep, time has long passed. So what now? Another two hours on the phone to talk to you? Look down your timeline at all your replies. Anyone over there think there might be a problem?
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@virginmedia hanging in the phone for 17 mins to get technical help. Tried all the online solutions and still have issues. Anyone online able to help?
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Antony Patrick Assoc
(@antonypatrickuk) reported
from
Hammersmith, England
@virginmedia I’ve now raised an official complaint! The @virginmedia customer service team were useless! I will be terminating my contract with you ASAP and will advise everyone I know about the level of service you offer #virginmedia #poorcustomerservice
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mags
(@margarethines1) reported
from
Kensington, England
@virginmedia why’s you automated payment system not working!!!! 😡
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AK
(@KnowlesyCPFC) reported
from
Croydon, England
@virginmedia is there a reported outage in the CR8 area? We’ve had no internet connection for nearly 30 minutes.
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mags
(@margarethines1) reported
from
Kensington, England
@virginmedia Your 08000643777 or 03454541111 are not working properly! They not go back to the beginning after my area reference!!!
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Jack "interrobang" Bremer‽
(@jackbremer) reported
from
Wandsworth, England
Spoke to fantastic @virginmedia tech support agent today, Michal in Cardiff, all sorted, then account management dept gave me a super deal.
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Now Hear This
(@NowHearThisUK) reported
from
Camden Town, England
after 6 mths @virginmedia have found the fault causing my router going offline. i have suffered countless calls, 4 engineers, often 5 times a day outage and customer service suggest i just end the contract. my request for 1 month discount is unreasonable apparently. #valued
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Michael Shilling
(@MemoryGate) reported
from
Croydon, England
@virginmedia @itvcorrie I suppose all those students locked down in halls at my old uni @ManMetUni need something to do.
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CultMediaCollective
(@CultMediaLtd) reported
from
Eltham, England
@virginmedia Been promised somebody would call me back about a complaint for three weeks now. Nobody has, and it's a 1hr 30min wait on hold to talk to anyone at your end. Internet is terrible, engineers were a joke and you're still charging us full price...
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Now Hear This
(@NowHearThisUK) reported
from
Camden Town, England
@virginmedia Intermittent but at worst was up to 5 times daily
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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VERONICA BUTT
(@BARLODGE) reported
@virginmedia @ODEONCinemas And then you pay compensation 2 working days after it’s reported so on a Friday you don’t pay anything for 4 days while I’ve got no service. Appalling customer service.
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Julia
(@juliabrennan5) reported
@virginmedia Is there anything you can do to help????
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Steve Collins
(@stevegcollins) reported
@virginmedia Sorted over a lengthy WhatsApp chat. (Strangely the My VM app status showed an issue, but the website status check said all is ok.)
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James Gibson
(@jamesgibson279) reported
@virginmedia Same bot answer as always,they will be called tomorrow,for a last chance to sort this ongoing issue, rude people on phone etc is not good business.
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Premier Inn
(@premierinn) reported
@g_neale Thanks, Geoff. I do apologise for the WiFi issue, if you're still in-house, we would recommend speaking to Virgin Media directly as they would be able to look into this further for you being the provider on 0330 660 1136 and the team will be able to help you out. Keisha
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Geoff Neale
(@g_neale) reported
@premierinn Thanks but I’m not spending hours on the phone to Virgin Media whilst we’re away for the weekend sorting out a WiFi problem that your company seems to be having nationally, not great guys, not great…
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Sian Thompson
(@mrspnut) reported
@virginmedia Why are all of your apps and services so poor? My wifi doesn’t work outside of the room my router is in but trying to conduct a home scan with the connect app sends me into an endless round of being told to connect to the WiFi. I couldn’t be any closer to the hub.
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Lesley McKenna
(@ceris57) reported
@virginmedia Yes have checked. All seems okay, but others in Luton have complained of outage. Anyway have booked an engineer for Friday.
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hickson0
(@nhickson0) reported
@virginmedia It’s constantly says there’s no issues in my area. I’ve spoken to your help on the phone all they tell me that it’s not an issue on their end and to use Sam knows to tell them the speed to my router which tells me and them that speed is low and then they help me no further
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Julia
(@juliabrennan5) reported
@virginmedia Apparently not according to your link. I have spoken to your customer service dept and there is an issue which will not be fixed until 8th December. We are now without WiFi completely and apparently we just have to wait for it to come back on!! No help given. Awful service.