Virgin Media Outage Report in West Wickham, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 30: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Tower Hamlets, Islington, City of Westminster, Camden Town, Streatham, Sidcup, Croydon, East Ham, Fulham, Acton, Southwark, Epsom, Deptford and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Phone | |
| Tower Hamlets |
Internet | |
| London |
Total Blackout | |
| Islington |
Internet | |
| London |
Internet | |
| City of Westminster |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Declan Higgins ☘
(@declan1968) reported
from
Southwark, England
@virginmedia What does an area outage mean? I pay Virgin about £150 a month for services. This is over the odds but I thought I was getting a reliable service and so went with it.
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Declan Higgins ☘
(@declan1968) reported
from
Southwark, England
@virginmedia Oh yeah. Nothing that explains why it keeps happening though. Fix dates are usually meaningless. Feels like we're being rationed.
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#AshTag
(@Ashley_Rhysss) reported
from
Southwark, England
The service from @virginmedia is utterly dreadful. Had Wi-Fi issues so they sent someone out to rectify. Worked for 2 days then the same issues started again. Not had working Wi-Fi for the last 3 weeks. If your thinking of going with them for tv / internet, go with someone else.
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Leigh Booker 🐈⬛ 3.5% #FBPE #FBPPR #GTTO
(@leighbooker) reported
from
Welling, England
@virginmedia It has just come back on. The annoying thing is your website said no problems, so I went through the usual, unplugging, checking cables etc. only for the website to be updated later. I should have learned by now.
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DJ MRT
(@DJMRT) reported
from
Sutton, England
It would appear that despite 3 emails to @virginmedia regarding their lack of service, their rubbish broadband and the fact my TV hasn’t worked since November - they have instead chosen to engage debt collectors for a £141.54 (for ONE MONTH) bill. See you in court then I guess.
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グラハム・スミス® ©Official
(@BancoDePapa) reported
from
London, England
@TfL why is the 4G signal on the Central line underground only around the posh area's of Notting Hill Gate, Queensway and Holland Park? Since @virginmedia stopped their WiFi in April it's annoying that a major metropolis like London has no internet connections on a lot of lines
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Tinders
(@safctinders) reported
from
Worcester Park, England
@virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.
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Dr Jan Evelyn-Wilson
(@WilsonJevelyn) reported
from
London, England
@VirginMedia wi-fi just cut out AGAIN! Annoying when one is in the middle of something. WHY!
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Lewis Allen ⚒
(@_Lewis_A) reported
from
London, England
@ameehan71 @virginmedia All new and reconnected. 200mb then next day nothing, comes on for a day then drops to 10mb. Talk to customer service and they don't have a clue. They also want over £400 for me to leave. Worst service I've ever known
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Alex
(@ameehan71) reported
from
Bromley, England
@_Lewis_A @virginmedia I had this problem and was advised to buy new cables, did that and it gets minimum 200mb now, also make sure all cables are really tight and fitted properly.
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Lewis Allen ⚒
(@_Lewis_A) reported
from
London, England
So @virginmedia won't let me leave our contract despite their service continually crashing or not providing the speed it promises. Ultrafast broadband but getting nothing or 9mb download. Fed up with it now. Avoid them at all costs. #VirginMediaoutage #broadband
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Mitch Manning 💜💙🦁🇺🇦
(@MitchM77) reported
from
Worcester Park, England
@neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫
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Shah 🦅
(@shah4569) reported
from
London, England
@virginmedia All these problems. But still fleecing money from us.
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Shah 🦅
(@shah4569) reported
from
London, England
@virginmedia bring back customer service to the UK. Philippines is a joke!
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traymca 💙
(@traymca) reported
from
Worcester Park, England
@virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia
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traymca 💙
(@traymca) reported
from
Worcester Park, England
Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown
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Mark 🌈🏳️🌈
(@markselondon) reported
from
Blackheath, England
@virginmedia Broadband down again this morning in SE London, got through to customer services and they advised the outage expected to be fixed by 12th April. No compensation offered and I would have to pay a penalty to cancel my contract.
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グラハム・スミス® ©Official
(@BancoDePapa) reported
from
London, England
I wonder if anyone has a #skyglass connected to a #virginmedia broadband? At least with #SkyQ your TV service will be unaffected
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Melanie Hart
(@MelanieHart72) reported
from
London, England
@virginmedia You have put my bill up from £84 to £96 in one month and you are not providing a service I should have my full services 24/7 for that price and getting any compensation it like getting blood out of a stone !!! Disgusting service
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MegaDan, #GeneralElectionNow 3.5%, #FBPE, #FBPPR
(@amiwrong82) reported
from
Worcester Park, England
Appalling from @virginmedia today! The whole network in shambles today, no one working from has been able to do anything! Just spent 40 minutes listening to Footlose in their phone queue and as I got to the front, they put the phone on me! Absolute shambles!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ben Briscoe
(@BenWBriscoe) reported
Brand new @virginmedia customer. Generally impressed. But why is watching Disney +, Netflix etc through Virgin TV so clunky?! Really slow, takes forever to navigate and no ability to navigate these apps with voice… Have I actually downgraded..?!
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Matt
(@rejectedtheoffa) reported
@LeemingDarren @virginmedia Virgin Media customer services are absolutely awful. And I say that as a current customer. Keep all messages and open a complaint with them. Be prepared for them to say they'll sort it and close your complaint, numerous times. I've never dealt with a bigger bunch of liars
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The Sanity Clause🖖
(@SirRodneyFfing) reported
Dear @SkyUK You are as bad as ******* @virginmedia Best regards
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Shoyeb Jeeva
(@ShoyebJeeva) reported
@lababer @virginmedia Freeview channels not working properly. Crystal palace transmitter.
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@Tone
(@ojaxx2) reported
So I managed to finally change my Virgin Media contract into my sole name on Saturday It’s been a nightmare I was promised no interruption in service etc etc Anyway, I’ve had no internet for 48 hours now. Well done @virginmedia 👍🏻
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Al Booth
(@AlBooth) reported
Has anyone else had @virginmedia charging them for services they don’t have? In May I asked about their TV package on the chat service. I still have Sky, I don’t have Virgin TV… but they’ve added it to my broadband bill & said it’ll be £600+ to cancel. Anyone else @BBCWatchdog?
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Aaron Smith
(@AaronFalkirk) reported
@O2 recently taken out a new @virginmedia / @O2 VOLT contract with yourselves. Provided PAC code and ended up with a split port. Can make calls but unable to receive calls. Over 1 week on, numerous calls and no resolution. Can you help or pass me to the right team?
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Mal Sannie
(@MalSannie) reported
@virginmedia I can't get to the login page for skysports on a browser, it fails. And I also can't reset my sky pin in my sky device management page, it fails to send with an error message. It doesn't show any devices registered.
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Nadeem Shareef
(@NadeemS64508308) reported
@virginmedia I need to cancel my new Virgin media account. I can’t activate the equipment were received few days ago and I can’t use that.
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WhiteHartMart
(@WhiteHartMart) reported
Another day, another loss in broadband service from @virginmedia - feels like the network is falling apart in PL12 lately. Hurry up with Ultra @bt_uk - I'll be switching in an instant.