Virgin Media Outage Report in West Wickham, Greater London, England

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near West Wickham, England

The most recent Virgin Media outage reports came from the following cities: London, Poplar, Camden Town, Tadworth, Redhill, Croydon, Barking, City of Westminster, Newham, Hammersmith, Southwark, Westminster Abbey, Caterham, Islington, and Paddington.

City	Problem Type	Report Time
London	Internet	1 hour ago
Poplar	Internet	1 hour ago
London	Wi-fi	1 hour ago
London	Internet	9 hours ago
London	Internet	11 hours ago
Camden Town	Total Blackout	18 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

• 
  Raynes Park Lib Dems (@RPLibDems) reported 30 seconds ago from Merton, England

  @virginmedia @RichMeader Could the web page be updated with the fix date please so people can plan accordingly?

• 
  Mamba 〽️🦋 (@imbranzo) reported 2 minutes ago from Bromley, England

  holy **** @virginmedia fix up mannnn how you disconnecting when I’m in a ranked match on @PlayOverwatch ???

• 
  mark (@PieFaceMark) reported 2 minutes ago from Poplar, England

  Absolute nightmare with @virginmedia arranging new package. Since agreeing package deal yesterday I've received FOUR different emails telling me I'm gonna be paying four different amounts, all higher than what was agreed. Absolutely terrible customer service and real headache

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 2 minutes ago from Merton, England

  @virginmedia your system says it can’t see any fault on my services but that it can’t run a test on them. Something is wrong clearly, please offer me some support so I can begin my working day at some point.

• 
  Andrew Battle (@andy_s_battle) reported 4 minutes ago from East Ham, England

  @virginmedia Just spouting corporate line does not improve the situation. No advanced notice, no resolution to problem, appointment missed, but if I am not here for a visit I am fined. This is very one sided for a service that has other companies wanting the business

• 
  Vignesh (@mistervickster) reported 11 minutes ago from Islington, England

  @virginmedia how do you have the worst customer service ? Will just have to book a technician to sort out issues with account login.

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 13 minutes ago from Merton, England

  @virginmedia is there a fault in the SW20 area? No internet since last night and your service checker is not working either.

• 
  Steven Peterson 🏳️‍🌈 (@squeakytoy) reported 15 minutes ago from Poplar, England

  @virginmedia I’ve now had to call again myself because the end of the business day is here and nobody ever called me back. What’s the resolution when nobody ever calls when they promise to?

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 15 minutes ago from Sutton at Hone, England

  @virginmedia Though I am dyslexic I have painstakingly done this on multiple devices and have photos to show It - not posting them publicly but it does not recognise that password 😢 A search on line suggests the problem is not unique. I have one hour to call the manufacturer if you advice.

• 
  Kwame Gyamfi (@Kwame916) reported 17 minutes ago from Wandsworth, England

  Virgin Media - you've started with your poor connection bollocks again? It's been a good few month. You were doing well. #VirginMedia #SW11

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 23 minutes ago from Sutton at Hone, England

  After a mammoth session on the phone to 6 of your departments to arrange interim broadband given your service failed in Nov. & won't be fixed to March I spoke to a helpful chap called David in the Customer Care Dept before I was cut off. Can you help reconnect me @virginmedia 🙏🏻

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 32 minutes ago from Sutton at Hone, England

  @PaulWelsh_UK @virginmedia There is no service. 26 November reported - 6th March earliest date for works. I was past to no less than 6 different teams before finally getting somewhere and then being cut off. Anyway welcome home my friend - hope you have more luck than me!

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 40 minutes ago from Sutton at Hone, England

  Listening to the broadband presentation on @itvMLshow with some irony. I pay @virginmedia £79/month for broadband/phone & TV. BB/TV failed in November, after many calls they say it will be fixed in March 2023 😬 Compensation is only calculated when service is restored 😪 Fair?

• 
  Tomasz Rykała (@tomaszrykala) reported 41 minutes ago from London, England

  Wow @virginmedia is having a complete meltdown in my area and their automated service is telling me that this "short" interruption to my internet services should be resolved at 10 am tomorrow. That's 14 hours from now! What if my work depended on it?

• 
  Jenny (@jennymelmo) reported 42 minutes ago from Merton, England

  @virginmedia Post code is SM4 4NN , street name : Garth close . There is only one of these boxes on our street and given the condition of it ; you will not miss it if your team come here . Reference id for my complaint is 107332_22100. Can you give me a timeframe by when it will be fixed .M

• 
  Dr Mantis Toboggan M.D. 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 (@DazzlingHamster) reported 43 minutes ago from Merton, England

  @virginmedia Your status and service checkers aren’t working. There is clearly a problem, somebody please offer assistance and not meaningless and not working URLs

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 49 minutes ago from Sutton at Hone, England

  @virginmedia There is a blockage, that I know - I have had no service since November. I was told it would not be sorted before March 6th. I had been promised 3 call backs from different people in the Exec Department - none have followed up.

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 55 minutes ago from Sutton at Hone, England

  @virginmedia I performed the reset, it still does not recognise the code. Very disappointed. On Wednesday I wasted 3 hours on the phone talking to 13 of your people one of whom brazenly told me to fix all issues I must buy an upgrade. I am sorry to say the whole experience is abysmal 💔

• 
  anne hill (@gorgeousuk) reported 55 minutes ago from Bromley, England

  @virginmedia another night not being able to use the platforms I pay for due to crappy service from yourselves

• 
  Steven Peterson 🏳️‍🌈 (@squeakytoy) reported 60 minutes ago from Islington, England

  I called @virginmedia back and they are now saying they won’t be able to install my internet until February 15th, a month after they sent me the modem. They’ve already activated my account and are charging me, but are telling me that shouldn’t have happened and they can’t fix it.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Steve Love (@SteveAfterlight) reported 7 minutes ago

  @virginmedia Nope, no one ever responds on any method. This was a real eye opener and having discovered how poor your service is I shall be cancelling and go back to sky.

• 
  simcfc ctid (@simon1703) reported 10 minutes ago

  @virginmedia since 24 nov I have been trying to contact you in relation to a letter received from you asking if complaint Complaint ref COM104318697 still exists, since then I have been on/off with chatbot and still no success, can a human please get in touch ASAP as I am now 🤬!

• 
  RICHARD WILLIAM LAYBOURN (@83ae782d7e7a457) reported 10 minutes ago

  @virginmedia The problem is i cant get through last time i was on phone for over an hour and was cut off

• 
  Malcolm Kennedy (@CllrKennedy) reported 14 minutes ago

  @EthanLangers @virginmedia I've tried to ring customer services 16 times today and the number just doesn't respond.

• 
  Kathy Gentle (@GentleKathy) reported 20 minutes ago

  @virginmedia contacted you this morning wanting to upgrade my broadband and cancel tv....3 people & 3 hours later after speaking to Craig in "customer relations" the rude & unhelpful ive now cancelled all 3 services with you after 18 years and i wont be back👏👏👏gud work craig

• 
  Mike Epps 🇬🇧🇳🇿 (@EppsRacer) reported 21 minutes ago from Northamptonshire, England

  @virginmedia Rather than an apology, how about a warning text or email stating when my broadband will be down or interrupted? So I can plan ahead, not waste mine and others time and money, and feel like I’m a customer and not a complete idiot for paying for this? I’m finally back online.

• 
  Dan 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@danieljaws93) reported 21 minutes ago

  @virginmedia yesterday who tried to go through entire complaint again. Waste of time. I've now missed out on the deal I was trying to upgrade to as it has expired and you seemingly don't care about the shocking customer service received as I still have no reply to my formal complaint.

• 
  Stephen Quinn (@SGQuinn) reported 24 minutes ago

  @virginmedia There was a local issue caused by a lightning strike - it has led to a power surge which knocked out all services and burnt out my hub

• 
  Adrian Rhodes (@adrianrhodes) reported 29 minutes ago

  @virginmedia Hi Alex, sorry for the delay. I have been trying the solve this with customer services but have gotten no where. I have now emailed the details to you.

• 
  Matt Blair twitch.tv/mattblairuk (@themattblair) reported 29 minutes ago

  @virginmedia Still not connected. Still not received my equipment. Sold a service on a now broken promise. Been on the phone for over 2.5hrs and no end in sight. Tried text, web and phone. No one is helping and everyone is passing me around. You lot are seriously incompetent.