Virgin Media Outage Report in West Wickham, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 15: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Newham, Croydon, City of London, Southwark, Paddington, Islington, Camden Town, Orpington, Poplar, Streatham, Barking, Welling and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| City of Westminster |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Sophie
(@SophieHTayler) reported
from
Bromley, England
@virginmedia Online it says no issues, on the phone it says there are issues in this area
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Nico Macdonald
(@Nico_Macdonald) reported
from
Poplar, England
@tomfenn8 @elondems There's a lot @virginmedia does well, particularly on the setup, online configuration and admin sides. But when it goes wrong they fall apart. After 4mnths of this we went @Hyperoptic and never looked back. VM uninterested in my feedback on its failings. As to the street boxes...
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EuropeanNick 🇪🇺
(@EuropeanNick) reported
from
Islington, England
N4 area Virgin Media internet down #virginmediadown #virginmedia @virginmedia @VirginMediaNews
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Wang Lin
(@AzukaFred) reported
from
Dartford, England
Okay, so it’s not just O2. People on other networks are having issues too O2, Three, Vodafone, EE, Giffgaff with most the issues BT, Tesco Mobile & Virgin Media with a few
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Adrian Carpenter
(@fizzyade) reported
from
Sutton at Hone, England
@virginmedia @vmbusinesshelp Been there. Tell you to use the residential service checker, which says no problem. Phone lines have long queues. Service outage is country wide.
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David James
(@Justme_uk) reported
from
Islington, England
@OrionHombre @CaitMurray9 @virginmedia May help if you tell others how to do that
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@jonathanduffy86 @virginmedia Massive issue
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Christian Rasmussen
(@apoltix) reported
from
Camden Town, England
@virginmedia Both wired and wireless. I’ve reset the hub a few days ago and it’s just as slow after. I have made no changes to my setup.
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Jess Hayne
(@JLHayne) reported
from
Islington, England
@virginmedia internet down in north London- when’s this going to be fixed and can I expect a refund.
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Virgin Media’s shit service strikes again at the weekend...was about to watch a film on Amazon Prime!!! @virginmedia
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Deborah 👩💻
(@deb_mae_ellis) reported
from
Poplar, England
@GingernutHeg @virginmedia @virgvimedia Yeah I got scammed can’t believe how stupid I was #embarrassing
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Jim Giordan
(@JimGiordan) reported
from
Kensington, England
@virginmedia Broadband but changing my DNS settings fixed it, would be useful if your diagnostic tools reported back that the problem was with your DNS servers
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Alex H.N.Gilbert
(@AlexHNGilbert) reported
from
Islington, England
@virginmedia @trevkaneswaran Mine is brand new and cannot transmit a Wi-Fi signal twenty feet into the next room, and no, I don’t live in a bomb shelter lined with lead. Your customer service is appalling and your kit is shit
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Jerry Daykin
(@jdaykin) reported
from
London, England
@MichaeljonF Good question... just having a bit of an iffy connection last few weeks. I have a full on Google WiFi Mesh network... tried to iron out a couple of dubious hacks in the system... plus I’ve upgraded the core hub to the Nest WiFi Router now. Starting to suspect it’s Virgin Media 😂
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alan brown
(@alansbrown) reported
from
Sutton at Hone, England
@virginmedia Hardwired is OK Wi-Fi is always rubbish and so can't connect to watch Netflix you tube it to other boxes as V6 primarily use Wi-Fi and not cable. Poor choice. A total waste of my 130 month and thousands on #4k #oled @LGUK TV I bought
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Will Ricketts
(@tb_doc) reported
from
Merton, England
Shit just got real! Not only am I self-isolating, but my @virginmedia WiFi keeps going down #FirstWorldProblems 😱
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Lisa January
(@dragonlovingLFC) reported
from
Bromley, England
Trying to watch the footie on the @virginmedia app. Watch the first few mins then signs me out. My correct login doesn't work. Makes a change from their dodgy signal. Fecking useless
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Lisa January
(@dragonlovingLFC) reported
from
Bromley, England
@Xs1ghtTV @virginmedia Mine shown me the 4 small screens of football and to sign in but wouldn't accept the login details.
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James H
(@jameshirsz) reported
from
Croydon, England
@virginmedia Service is available in the area, completed the engineer form 2 times in last 8 weeks. Builders confirmed that engineers were already there. Everytime I contact sales I am asked to fill out the same engineering visit form. Asked if they can talk to a engineer. They said no.
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Boucherie Sanzot
(@manurequejo500) reported
from
Islington, England
@virginmedia down once again. Data breach confirmed and useless Customer Service line. All fine.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Marty Jackson
(@martyajackson) reported
@virginmedia Hey, that it never works! Consistently every single day the connection is lost, when we call to complain, it appears to get better for a week or two before returning to consistently cutting/not working. This is not just an issue I face either. Every time I’ve tried to speak to
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Paul Miller MM ™️
(@Themillerman999) reported
@virginmedia had an issue for 4 months, was promised a new box. Still nothing. Phoned up tonight for support, awful automated message that cuts off and sends a text. Phoned again, waiting for 45 mins. Hung up. Will just cancel direct debit as the service is awful!!!
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zach close
(@Zachclose2000) reported
I warned you guys lots of times and now you guys are in trouble every time the internet went down I was recording every time so have fun getting what coming to you @virginmedia
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Leslie
(@Kabuk1) reported
@virginmedia Why us @SkySports mix having issues? Some pixelation, freezing and black screen. Please make it smooth before the #NBAPlayoffs tip-off coming up.
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Blu Mar Ten
(@BluMarTen) reported
@virginmedia @fredheymans NW3 down yet again. Status checker says it’s fine, but calling customer services says there’s a “complex issue” that engineers are working on. Sort it out ffs
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Rosie Gaunt-Mathieson
(@rosiegauntmath) reported
@virginmedia help please. Just moved and pre set up account switch over and nothing is working. Terrible customer service after an hour on the phone, contemplating why we are staying with you.
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Celeste
(@celeste_writer) reported
Minutes before the start of Eurovision, #virginmedia goes down. Again. I'm gonna turn off direct debit and see how they like interruptions.
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J.
(@dilligaf666xxx) reported
@virginmedia extremely disappointed in you. I’m putting in a formal complaint, I upgraded to 500mphs and I’m receiving 7.mphs!!! 7!!! I’ve tried switching bands and because I’ve no internet connection I’m using my mobile data.I’m thinking of leaving as I’ve been messed about.
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Manny
(@mansta007) reported
@virginmedia Only issue is you never deal with it ASAP and when I ask for a management call back it take ages and now I got to do everything again do u find that right really bad customer service I need someone spoken too @richardbranson
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Ash A
(@AshAlmquest) reported
@virginmedia @BGumsley On behalf of Ben I am furious with virgin media customer service. This thread started in March!