Virgin Media

Virgin Media Outage Report in West Wickham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Wickham, Greater London, England 01/05/2026 07:00

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near West Wickham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, City of London, Hammersmith, Newham, Croydon, Southwark, Fulham, Poplar, Paddington, Bexleyheath, Redhill, City of Westminster, Camden Town, Islington and Sutton.

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City Problem Type Report Time
United KingdomHammersmith Internet
United KingdomLondon E-mail
United KingdomCity of London Internet
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomHammersmith Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

  • BeardAssassinX BeardAssassinX Gaming (@BeardAssassinX) reported from Wandsworth, England

    @virginmedia Sporadic outages and having to factory reset the hub3 when it throws a wobbler the intel chipset inside is **** your network is **** and to make it worse your customer service is **** yet you’ll never admit it you need to get a new hub4 sharpish 😡😡

  • keith319 Keith (@keith319) reported from Camden Town, England

    @virginmedia Would have been useful a week ago, but as of now, service is as it should be. Been very patchy over the last week though, so don’t know what’s causing this.

  • _Jaimin_ Jaimin (@_Jaimin_) reported from Wandsworth, England

    Pretty certain #virginmedia is the worst ISP there is around! Absolutely awful and disgraceful service.Shocking speeds wireless and wired.Never used to be as bad as this. Will be asking for an early ter- mination to my contract as I am not even getting the promised minimum speed.

  • LibertyLndnGirl Sasha Wilkins (@LibertyLndnGirl) reported from Camden Town, England

    @chrisjrob @virginmedia I really took great exception to wasting my time with the guy on the phone who would not go ahead and cancel and kept blatantly ignoring me when I told him I wasn’t giving him any information about my movements or reasons for cancelling

  • bambooped Housepanda (@bambooped) reported from Lambeth, England

    @washu @virginmedia If you call them up on the phone and hold for 2 hours and politely explain (multiple times) why you're annoyed, then they will refund it Source: have been VM customer in the past

  • billydavies07 Billy Davies (@billydavies07) reported from Croydon, England

    @virginmedia spoke to someone yesterday about my poor service and box keep freezing. 45 painful minutes, got told for some reason someone would call me back in 2-4 hours. Not received a call, that was 28 hours ago.

  • sparkymcgrath70 Right Beer Right Now (@sparkymcgrath70) reported from Bromley, England

    @virginmedia really need some help here. Internet has been patchy for the last few weeks to say the least but the past few days has been almost non existent. Called helpline followed advise, reset router etc, no joy! Making home schooling for my kids impossible, please help!

  • gavJball Gavin Ball (@gavJball) reported from Crayford, England

    @virginmedia any issues in Bexleyheath, DA7. No internet. Disappeared at 12:30 today

  • AlexHNGilbert Alex H.N.Gilbert (@AlexHNGilbert) reported from Islington, England

    @virginmedia My broadband not working properly

  • bubspinki Deborah Smith (@bubspinki) reported from Banstead, England

    @virginmedia OMG r u serious now there is a fault on the line hello 👋🏼 my mum did not want to make a fuss last week I have decided to take action to help her. One in 20 calls connects its random 😳🙄😡

  • boilourdenim 𝖘𝖍𝖔𝖗𝖙 𝖐𝖎𝖓𝖌 🦖 (@boilourdenim) reported from East Ham, England

    @virginmedia haven't had internet for a couple of hours and your website sends me round in circles, please help.

  • sparkymcgrath70 Right Beer Right Now (@sparkymcgrath70) reported from Bromley, England

    @virginmedia Internet has been patchy for the last few weeks to say the least but recently almost non existent. Called help desk and followed automated advice, reset router etc a number of times but no joy. This makes it almost impossible to home school my kids. Please advise!

  • LibertyLndnGirl Sasha Wilkins (@LibertyLndnGirl) reported from Camden Town, England

    @virginmedia And by the way even the guy on the chat told me he agreed with me and that there was clearly no information on how to cancel on your actual how to cancel page on the website. Which I believe is against Ofcom regulations

  • Ashirane Ayako (@Ashirane) reported from Camden Town, England

    @virginmedia it’s been three days we’re experiencing broadband and TV service. People are working remotely and heavily rely on the virtual communications!!!

  • lovetosleepy Maria Marchant, MBACP (@lovetosleepy) reported from Bromley, England

    @virginmedia No. Nothing. There never is. It’s become part of life but it’s really not good enough. I can see from other customer complaints that I am not alone.

  • LibertyLndnGirl Sasha Wilkins (@LibertyLndnGirl) reported from Camden Town, England

    @virginmedia I understand that they are salespeople and they have an obligation to try to upsell me I had to tell him eight times that all I wanted to do was cancel my account and he would not listen to me. It is outrageous

  • bubspinki Deborah Smith (@bubspinki) reported from Banstead, England

    @virginmedia please can you help my #mum with her #phone line she is #vulnerable and cannot get through to your customer services team even though holding on for 30+ minutes - thank you 🙏🏼

  • _Jaimin_ Jaimin (@_Jaimin_) reported from Wandsworth, England

    Pretty certain #virginmedia is the worst ISP there is around! Absolutely awful and disgraceful server. Shocking speeds wireless and wired. Never used to be as bad as this. Will be asking for an early termination to my contract as I am not even getting the promised minimum speed.

  • bubspinki Deborah Smith (@bubspinki) reported from Banstead, England

    @virginmedia Well not sure what to say contacted you for help and no further forward .... spent numerous minutes tweeting u and nothing sad times when all I want to do us make sure my mum is ok 👌🏼

  • ianmckennaftrc Ian McKenna (@ianmckennaftrc) reported from Islington, England

    Service 4 @virginmedia customers is in total meltdown have had 4 significant service failures of service since #Lockdown trying to call to cancel my service but they just put me in a loop. Happy to case study on how poor #VirginMedia for any journalist followers please DM me

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MillieWynter Millie Wynter (@MillieWynter) reported

    @virginmedia Virgin Media contacted me and told me they had to return my Deposit of £70.11 because they do not service the Exchange in the area.

  • emilyburrows5_ Emily Burrows (@emilyburrows5_) reported

    @virginmedia network has been playing up like crazy on my phone, to the point where I've hard reset it 3 times, had to turn off mobile data and back on. Apparently no coverage problems in my area. (1/2)

  • timdafish TiM (@timdafish) reported

    @virginmedia Struggling to get anyone at Virgin to resolve an issue of being disconnected by Virgin staff incompetence. 4 days wasted. Umpteen calls, lack of calls back etc. If anyone in customer service cares please DM me ASAP before I have a breakdown.

  • SirMouldy Aaron McAllister (@SirMouldy) reported

    @virginmedia It's been on and off quite often. Connected to the wireless network fine but says no internet. Tried restarting router multiple times

  • mike041967 mikebutler (@mike041967) reported

    @virginmedia so I pay for 350mbs and for the last week I have had less than 120, now it’s less than 10mbs, shall I pay you for the service you provide?

  • PabloDiscoBar DiscoBar (@PabloDiscoBar) reported

    @virginmedia Hi, still no broadband since 2/2. 150 says engineers still fixing. This is going on way too long. Area is BR3 6PU. Engineers were due to fix at 3pm today apparently. Router is not discoverable to any devices because of this despite the correct white light being on

  • repeatall James (@repeatall) reported

    @Matthew_Wright @virginmedia Sounds JUST like @NBBCouncil who still haven’t been out to clean up the ****. The council phoned me today asking if I was pleased with the clean up, I told her it hadn’t been done. She was surprised coz the cleaning team sent her a video. They can’t even locate the front door.

  • MightyClee Richard Little (@MightyClee) reported

    @virginmedia Have already looked in your community help pages. The issue though is something I believe you should resolve.

  • Tracey_J_Taylor Tracey Taylor (@Tracey_J_Taylor) reported

    @virginmedia Don’t worry I have now finally cancelled the installation after 5 phone calls and about 3 hours in total on hold - gone to @skytv much better customer service! I wonder how you manage to keep any customers?

  • consciouslynaz Naznin (@consciouslynaz) reported

    Thanks god - finally leaving #VirginMedia. I won’t miss the terrible service. 🤔