Virgin Media

Virgin Media Outage Report in West Wickham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Wickham, Greater London, England 11/25/2025 21:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near West Wickham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Southwark, City of London, Croydon, Newham, Bromley, Epsom, Wandsworth, City of Westminster, Paddington, Barnes, Poplar, Barking and Camden Town.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomSouthwark Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

  • madeamazing_ MadeAmazing (@madeamazing_) reported from Bromley, England

    Nice to know @virginmedia are absolute animals towards old people. Not a care in the world. Just cutting off their phone line without considering the consequences & impact it could have on two elderly people. Sickening behaviour. My poor granny is so distressed.

  • shubhanga59 Shubhanga Prasad (@shubhanga59) reported from Merton, England

    @virginmedia 4. The store owner has better customer experience wisdom and allows me to take the package (after seeing my ID), but keeps the barcode on the package and asks me to text me the code when I receive it.

  • Richardjmoses Richard Moses (@Richardjmoses) reported from City of London, England

    @virginmedia Also you send me a text saying Hello, it s Virgin Media here. We have an update on your complaint and we will call you shortly to talk you through it.Thanks. I called up and you had no idea about the complaint

  • madeamazing_ MadeAmazing (@madeamazing_) reported from Bromley, England

    @virginmedia Well in talking to two of your customer service team they say you haven't. But two others say it has been!! Complete chaos. And terrible customer service.

  • Willhide Will Hide (@Willhide) reported from Camden Town, England

    @GillianRhys @virginmedia Ha - would never go back to them. We found them totally unreliable and their customer service was beyond a joke. (But thanks. And see you tomorrow!)

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia Not really when I don’t even get the reply from you team I’ve been waiting for for a week. How about concentrating on the service you’re MEANT to be supplying. You can’t service the customers yiuve got let alone any new ones!!! Fuckwits!

  • Kev_McLoughlin Kevin McLoughlin (@Kev_McLoughlin) reported from Merton, England

    @virginmedia I did, I moved, Virgin cable is at front door but 2nd floor flat deemed insurmountable problem by engineers.jow I’m going from 140Mb @virginmedia to 3Mb BT. Disappointed to say the least.

  • Richardjmoses Richard Moses (@Richardjmoses) reported from City of London, England

    @virginmedia Thanks. I don’t mean I set of guidelines. I mean an internal process flow for how complaint unsealed managed. For example I have raised a complaint. I call up, get to you offshore team, and they cannot see my complaint or put me through to anyone

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @virginmedia @sirlordio No you get so many negative comments because your customer service and actual service is appalling. Am now told we will have to wait over 5 days for broadband and tv to be restored in sw5 9

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia Although your Aim is not to deliver a shockingly bad customer experience it’s what your customer services team are only capable of delivering... repeatedly... can you put in a request to get me a call back or give me a postal address as this may be quicker to put In a request.

  • ajb_ltd AJB Consultancy Group Ltd (@ajb_ltd) reported from Sutton at Hone, England

    @virginmedia No difference. From the amount of complaints I have read on the same issue I think you know what the problem is with the new box.

  • ashleyeglin23 Ashley Eglin (@ashleyeglin23) reported from Croydon, England

    This is a great impression you’ve set to new customers. Maybe we should have joined @virginmedia instead. Absolutely disgraceful customer service @SkyHelpTeam

  • shubhanga59 Shubhanga Prasad (@shubhanga59) reported from Merton, England

    @virginmedia 3. I now embark on a painful 55 min call with your customer service folks on phone, with no one able to trace what this 7 digit code is or why is it not mailed to me beforehand.

  • GeirGulbrandsen 積ん読 (@GeirGulbrandsen) reported from Poplar, England

    @virginmedia Just to let you know, as most evenings streaming video (even low-res) is really bad again. I know the product description is "up to...", but as you linked the other day you ha "minimum guaranteed bandwidth" that should be more than enough to watch a little bit of video. Very sad

  • iamkingkyla_ 🥴 (@iamkingkyla_) reported from Croydon, England

    @virginmedia can you fix your WiFi I’m actually sick of this rubbish

  • Katiewrightt1 katie (@Katiewrightt1) reported from Croydon, England

    @virginmedia waited 25 minutes before I got through and then your unfriendly staff member hung up on me whilst ‘searching for information’ 🤨🤨🤨. My internet never works and I’m getting 0 help....

  • niallthorpe08 Niall Thorpe (@niallthorpe08) reported from London, England

    So we’ve waited 4 weeks for @virginmedia to install our TV and WiFi, telling us it’s been in the flat before, they get here finally and say it’s never been in the flat and we can’t have it! So they’ve left and we’re back to square one....

  • shubhanga59 Shubhanga Prasad (@shubhanga59) reported from Merton, England

    @virginmedia : honestly I am baffled by your customer experience! Had ordered a broadband connection and had to collect from a store nearby. 1. Address not given. No email, no text and not even available on the logged in section online.

  • VillianComplex Christopher Tulloch (@VillianComplex) reported from East Ham, England

    I thought BT were bad but damn @virginmedia is seriously awful.

  • lorihaleyfox Lori Haley Fox (@lorihaleyfox) reported from London, England

    @virginmedia Thanks JJ - another customer service rep contacted me and the problem has been resolved. Unfortunately the first adviser was misinformed! Thank you!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PURGETHEPRISM RT PINNED (@PURGETHEPRISM) reported

    @virginmedia i've been requesting 1k times the packaging for returning my broadband but it never arrived, i keep requesting it but nothing. i've tried to call, the online chat and the online form as well. what the hell is going on here? you wont charge me a single penny

  • J28496652 J (@J28496652) reported

    @virginmedia That's very helpful, thank you! I am still concerned that I don't know exactly what date my first bill will be credited from my account and the amount. Can you help me figure this out? I believe its the first 2 months + connection fee but not sure?

  • PURGETHEPRISM RT PINNED (@PURGETHEPRISM) reported

    @virginmedia i've been requesting 1k times the packaging to returm my broadband but it never arrived, i keep requesting it but nothing. i've tried to call, the online chat and the online form as well. what the hell is going on here? you wont charge me a single penny

  • bebe3ngel Pam (@bebe3ngel) reported

    @virginmedia No service in my area today. Will VM cover the loss of income due to this?

  • AmberDowning Amber Downing (@AmberDowning) reported from Borough of Torbay, England

    Get @SkyUK @SkyHelpTeam they said, they are good, finish with @virginmedia. So why does the internet go down at midnight every night? Sky?

  • emilyxsaskia emily (@emilyxsaskia) reported

    @virginmedia so our broadband has gone up in price but has been slower the last few weeks, and now today it’s not working even though the light is showing green? We’re a household of students that need wifi as all our uni work on online! Please can someone get back to me

  • steviej_bcfc Steven J (@steviej_bcfc) reported

    Virgin Media WiFi is absolutely ****.

  • slaavzz Slaavzz (@slaavzz) reported

    Virgin Media are so ******* **** its a joke how am i meant to play this game on 300 ping

  • JGrinder84 jay grinder84 (@JGrinder84) reported

    @virginmedia It was my dad and was a voice message like an idiot he called it back they said my ip was comprised im just checking if that’s the case can u guys change it if I call u?

  • Mama_rainieleg loopielasweet (@Mama_rainieleg) reported

    @virginmedia How about a better service to long standing customers!