Virgin Media

Virgin Media Outage Report in West Wickham, Greater London, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Wickham, Greater London, England 03/24/2026 17:10

March 24: Problems at Virgin Media

Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near West Wickham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Croydon, London, Southwark, City of London, Hammersmith, City of Westminster, Greater London, Camden Town, Paddington, Poplar, Newham, Bromley, Redhill, Islington and Merton.

Loading map, please wait...
City Problem Type Report Time
United KingdomCroydon Total Blackout
United KingdomLondon Internet
United KingdomSouthwark Internet
United KingdomLondon Total Blackout
United KingdomCity of London Total Blackout
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

  • Phil_Swallow Philip 🦅 (@Phil_Swallow) reported from Croydon, England

    @redheadlass1402 @virginmedia We’ve got the business service but it’s no better. They don’t seem to have any proactive monitoring or fault prevention and pretty much don’t care. They have a 3 hour service level that passed 12 hours ago, totally useless bunch of money-grabbers

  • RobertSSmith66 Robert Smith (@RobertSSmith66) reported from Sutton at Hone, England

    Q. What kind of moronic company thinks it enhances customer service by only allowing communication via WhatsApp on a phone? A. @virginmedia! @SkyUK here I come !

  • catt_hurman Catt Hurman (@catt_hurman) reported from Bromley, England

    @virginmedia Hi @virginmedia guess what? I still have no wifi. Our 8th engineer visit scheduled for today (this time rescheduled because they needed a permit for the work). Just had a text saying engineer will be here next Tuesday now. Livid does not cut it. What kind of service is this?!

  • Phil_Swallow Philip 🦅 (@Phil_Swallow) reported from Croydon, England

    Time to ditch @vmbusiness I think, unreliable service & weak support

  • ChristineAllado Christine Allado (@ChristineAllado) reported from London, England

    @virginmedia Looks like there are issues that need to be resolved hopefully by tomorrow.. Is this something that might be fixed sooner and am I able to seek compensation?

  • gendal Richard Gendal Brown (@gendal) reported from City of London, England

    @virginmedia Thanks for your help but this is a problem only Three can sort! Their new system works where it’s deployed. The problem is that they haven’t deployed it everywhere - eg Elizabeth Line.

  • mobiusb2 Baz, Wacky worm! (@mobiusb2) reported from Lambeth, England

    Oh great Broadband broken! , and now got to wait in for Virgin media to fix it tommorow afternoon. Probably punishment for not watching the funeral.

  • markrhorney Mark (@markrhorney) reported from Lambeth, England

    @virginmedia again really???? I just signed up to a flipping contract and broadband goes down again! Worst mistake. Should have went with another provider. My Plex and my security system is down. Thanks for nothing virgin. 🤬🤬🤬

  • ChristineAllado Christine Allado (@ChristineAllado) reported from London, England

    .@virginmedia hi virgin, we've not had internet all day and absolutely need it for work. Can you give an update for why this is our network status?

  • Flipringer Philippa Rooke (@Flipringer) reported from Bromley, England

    @virginmedia Hi, I've been on the website & phone help for 2 hrs trying to get contact number changed on our acct (it's incorrect & won't save any edit via any device) but can't get a route to the correct help. We have an engineer coming who needs correct number, what can I do?

  • HunteLucy Lucy Hunte (@HunteLucy) reported from London, England

    @themotablogger @virginmedia Terrible in Dagenham too! At least 3 times a day it drops out and normally in the middle of an important meeting! Not good enough!!

  • AndrewGrill The Actionable Futurist® Andrew Grill (@AndrewGrill) reported from Kensington, England

    @virginmedia I’m not a VM customer, I just want to buy a WiFi pass as my carrier’s login methods have changed and I can no longer log in automatically

  • xiaqua_shiyeon LiLy Lovely (@xiaqua_shiyeon) reported from Lambeth, England

    @virginmedia your broadband sucks man!!! Can you just come and remove yourselves from my neighbourhood😑😑😑😑

  • seiferxin1 seiferxin (@seiferxin1) reported from London, England

    @virginmedia really let down by Virgin media. I'm on M200 and am getting 50M at the mo. As low as 0.18M around 7pm and 10M around 8pm. Your customer service chat hasn't responded in 3hrs. I've reset router and changed channels. It's been patchy all week What am I paying for?

  • kaybaka Kay Bak (@kaybaka) reported from Camberwell, England

    @Barclays why do I keep getting Error Code: 30915? I’ve been trying to log into my account for a LONG while now!! Coz of not having access @virginmedia have been stealing DD from my account even though I no lover have a subscription with them! Pls fix this b4 more money is taken!

  • Phil_Swallow Philip 🦅 (@Phil_Swallow) reported from Croydon, England

    Virgin Media should change their name to Virgin Media Outage

  • Phil_Swallow Philip 🦅 (@Phil_Swallow) reported from Croydon, England

    @vmbusiness outage estimated fix date is 20/09. What planet are you lot on?

  • catt_hurman Catt Hurman (@catt_hurman) reported from Bromley, England

    @virginmedia you owe me £241.47 in compensation for 45 days without internet service since the start on my contract (22nd July) and the 3 missed engineer appointments. I will be chasing this through @Ofcom. When Will you start providing the service you’re contracted to?

  • Miss_Toppin Miss Toppin (@Miss_Toppin) reported from Croydon, England

    Dear @virginmedia HOW AM I SUPPOSED TO WORK WITH NO ******* INTERNET? Saw your engineers on the road this week. Why have you not fixed the problem? Whatever licence you have needs to be revoked immediately.

  • guyrleech Guy Leech (@guyrleech) reported from Camden Town, England

    @virginmedia Here we go, phones again. This is the 21st century where other communication methods are much more efficient. I'll be surprised if they do respond to me and actually help with my 2 open support tickets (both failing your SLA)

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BennyHall17 Benny Hall (@BennyHall17) reported

    @virginmedia Would the pod help boost the wifi? How much would one cost?

  • LordVeitch Lord Veitch (@LordVeitch) reported

    @virginmedia It’s definitely down. It’s been down all afternoon. I’ve tried rebooting, using an Ethernet etc. when will it be fixed

  • emmachammond Emma Hammond (@emmachammond) reported

    @DrDingBat1 @virginmedia It’s certainly unfortunate - I don’t know whether I was just being naive or bloody stupid but I always respected our collective morals- now all I see is corruption, one rule for one, and the blatant disparity between rich and poor the 1% vs 99%

  • adizjapalmer Diz (@adizjapalmer) reported

    @virginmedia Thank you. I haven’t had internet for going on 3 days now so I’m likely to cancel Virgin Media all together. Not because of the outage solely, but because there’s been no communication. Not good enough.

  • RichCass1008 Richard Cassidy (@RichCass1008) reported

    @virginmedia I dont know....Ive had a text stating "Just letting you know that the kit will be with you on null". Can I suggest a solution....send my mum a complimentary mobile phone so she has some form of communication with the outside world

  • PhilWickins Phil Wickins (@PhilWickins) reported

    @AlwaysComputing @virginmedia We left them for toob, after telling them their £62 per month price was too high. On the day of cancellation, they brought it down to £19 per month. Too little too late… makes me so angry that they didn’t do that in the first place.

  • Kidwell2010 James K (@Kidwell2010) reported

    @virginmedia who do I contact for very slow WiFi and no WiFi in certain areas of household

  • wonderbiscut 𝒥𝑜𝒽𝓃 𝒲𝑒𝒷𝒷 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@wonderbiscut) reported

    @virginmedia another day another outage. I get that nothing can run 100% of the time. But this is getting to the incompetent stage.

  • bazzermoth barry moth (@bazzermoth) reported

    Hi @virginmedia I received a text to say our landline telephone service was being switched over to fibre on 5th April, but this hasn’t been done yet. Has the switch over been delayed??

  • LSPhotography76 LS Photography (@LSPhotography76) reported

    @virginmedia your own service status page.