Virgin Media Outage Report in West Wickham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near West Wickham, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Newham, Southwark, City of Westminster, Westminster Abbey, Croydon, Camden Town, Caterham, Islington, Paddington, City of London, Tower Hamlets, Poplar, and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 2 hours ago |
|
Hammersmith
|
Wi-fi | 3 hours ago |
|
London
|
Wi-fi | 5 hours ago |
|
London
|
Internet | 6 hours ago |
|
Newham
|
Wi-fi | 9 hours ago |
|
Hammersmith
|
Wi-fi | 9 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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K'inich Ahau 🍊🍭🚴✊ (@4imix) reported from Lambeth, England@LuckyHeronSay Best have been @Beer52HQ Keeping me supplied with great beer! Worst have been Virgin Media. Appalling service, rubbish customer service
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Orrin Edenfield, an 🇺🇸 living in 🇬🇧 (@OrrinEdenfield) reported from Camden Town, England@virginmedia Well, I'm nearly certain my issues were caused or fixed by the gentleman in the Virgin Media van outside my residence. All seemed to be well yesterday afternoon and evening (and today so far).
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lisa sibley (@citigirly) reported from London, England@virginmedia I had a letter saying work was being done on 26th August and may effect broadband but since then the internet keeps going down intermittently throughout day ? No issues listed online can you check if work still being done as I am wfh post code SE39lr
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sheila hetherington (@sheewa) reported from Epsom and Ewell District, England@virginmedia your service is crap todsy i hsvd spent 5 Hours on the phone tryi g to get x 2 cables replaced for the new hub u sent me They were missing from the box ! When it arrived! Your Cuztomer sdrvicd is the worst in the world!
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Orrin Edenfield, an 🇺🇸 living in 🇬🇧 (@OrrinEdenfield) reported from Camden Town, EnglandAnyone else in NW3 have working Internet with Virgin Media? Mines been down about 30 min or so.
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LunchMoneyLu (@LunchMoneyLu) reported from Camberwell, England@virginmedia I’m tired of hearing I can’t speak to a manager and one will reach out, I’m also tired of hearing your complaint will be escalated and I’m tired of paying and getting half a service. What must happen now?
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Mary (@kanyonatic) reported from Croydon, England@virginmedia I’m locked out of my account even though I’m using correct info help
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Tim Lund (@TimLundSE26) reported from London, England@AnyaMartin8 @virginmedia You've never been a @TalkTalk customer?
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Gary (@officialGMT) reported from Camden Town, EnglandAny Virgin Media customers can tell me is it really that bad? I’ve a provisional install date for Fiber next month but keep seeing messages that it’s down more than up?
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LunchMoneyLu (@LunchMoneyLu) reported from Camberwell, England@BORDERJOE @virginmedia Joseph, my best advice to you and your father is to leave Virgin for BT or any other service provider that acts ethically and cares for their customers which Virgin evidently doesn’t.
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Andy TTID (@Bytor14) reported from Sutton at Hone, EnglandFfs @Virgin @virginmedia internet been down all day Pay enough for it when is it going to be fixed ?
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LunchMoneyLu (@LunchMoneyLu) reported from Camberwell, England@virginmedia [1/2]Other than my tv service being down for an entire month, I’ve had your customer service/faults/technical team pass me back and forth between yourselves acting as if I’ve reached a different department. All of whom have not helped me in the slightest. I’ve had 4 reps tell me
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LunchMoneyLu (@LunchMoneyLu) reported from Camberwell, England@virginmedia are the complaints team able to reach out? Consistently given the run around by all your customer service reps, you guys are unethical and quite frankly don’t respect your customers enough to keep promises. Will be going to @Ofcom next.
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LunchMoneyLu (@LunchMoneyLu) reported from Camberwell, England@simon_tabor @virginmedia My Virgin TV hasn’t been working since the 29th of July. They’ve “sent” 3 technicians, none of them have made it here. this is hands down the worst run service provider, with unethical, unhelpful customer service teams.
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Orrin Edenfield, an 🇺🇸 living in 🇬🇧 (@OrrinEdenfield) reported from Camden Town, England@virginmedia internet was off for an hour or more, then worked for a hot 5 minutes and now is down again.
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LunchMoneyLu (@LunchMoneyLu) reported from Camberwell, England@virginmedia There’s been no resolution whatsoever. And I’ve called 4/5 times a week since the 29th and have waited nothing less than 50 minutes to be given a run around. If I’m receiving half a service surely I could pay half my bill?
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LunchMoneyLu (@LunchMoneyLu) reported from Camberwell, England@BamBamSam92 @virginmedia Mate, best advice is sack them off and get another service. Go for BT rather.
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Andrew Jarman (@E7Drew) reported from Stratford, England@virginmedia looks like the mail servers down?
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bobby whirlwind (@bobbywhirlwind) reported from Camden Town, England@virginmedia internet has been 20 min on, 20 min off all day. your site says no issues. help?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Victoria Silvey (@vickiesilvey) reported@virginmedia I have checked and there are no known issues. I think it's the box but I'm fed up of being given more over the phone instructions and still have the same issues
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Clint (@clintskeeey) reported@virginmedia Website live help
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Omar Butt (@omarinthought) reported@virginmedia Is your community held to a service guarantee? What part of the £60 a month I pay is going to pay their salary? Why is speaking with a company who take money from me for the provision of a service not willing to provide any service other than tweet?
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agentGinger (@agentginger) reported@virginmedia No complaint reference, no reply.
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Amanda Lees (@amandalees) reported@virginmedia Thanks. I did. That never works although I do know from Down Detector and tweets here that lots of other people were having the same problems of ridiculously slow speeds that we’ve all experienced through lockdowns.
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Sue Lockwood 💙 (@Sweee42) reported@virginmedia It’s ok at the minute but it’s only a matter of time until it happens again. The signal seems to drop out and then I have to reboot. Don’t mind once in a while but not several times just to get through a film!
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Clint (@clintskeeey) reported@virginmedia The problem is that they don’t even chat, you finally get connected to someone and they take an hour between responses.
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Clint (@clintskeeey) reported@virginmedia I’m going to leave for a better deal with Sky and was seeing if @virginmedia were going to match or beat it but after this shameful service I think the decision had been made
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Cheryl (@chezzaa94) reported@virginmedia Your business is such a joke. Over 6 hours on hold in just 1 week and constantly getting cut off. You are blatantly ignoring our official complaint.l and continue to charge us when we have left because you don’t cover our new home. DISGRACEFUL
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Saurabh Rana (@Mr_Saurabh_Rana) reported@virginmedia Called Virginmedia, Jonathan picked and did cut the phone abruptly, again called phone received by Ajay, he assured me its sales team issue passed my phone..