Virgin Media outages and service status in West Wickham, England
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Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around West Wickham, including 0 direct reports.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near West Wickham, England
The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Poplar, Croydon, City of London, Hammersmith, Southwark, Newham, Wandsworth, Orpington, Camden Town, Tadworth, Redhill, Barking, and Westminster Abbey.
| City | Problem Type | Report Time |
|---|---|---|
 London
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Internet | 3 hours ago |
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London
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Internet | 3 hours ago |
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London
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Internet | 3 hours ago |
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London
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Internet | 5 hours ago |
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City of Westminster
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Internet | 5 hours ago |
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London
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Internet | 6 hours ago |
Community Discussion
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Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Edward Baran (@edward_baran) reported from Kensington, England@virginmedia My issue is that this happens all the time . It’s about the seventh fault in as many days . The tv and broadband both constantly go down , service is totally unreliable . So even if you ‘fix’ it, it will probably only work for a few hours @ofcom
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Edward Baran (@edward_baran) reported from Kensington, England@Amerah_Ahmed @virginmedia @richardbranson Absolutely it’s just extraordinary . I pay them 70 quid a month to be Spoken to like dirt by someone who has no knowledge of all the problems and can’t construct a sentence . The most appalling service I have ever experienced . The problems in sw5 have gone on for weeks @ofcom
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Edward Baran (@edward_baran) reported from Kensington, England@robackroyd @virginmedia Trust me the call centre will never give you correct info . I say this as someone whose broadband and tv has cut out almost daily in last few weeks @ofcom
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Edward Baran (@edward_baran) reported from Kensington, England@klester1982 @virginmedia Their ‘customer service’ people are a disgrace . Their service even worse . Constant outages of broadband and tv in sw5 @ofcom
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Edward Baran (@edward_baran) reported from Kensington, England@MAP_PM @virginmedia This is the norm. They never resolve any faults
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Dr. Amerah Ahmed (@Amerah_Ahmed) reported from Kensington, England@virginmedia note...... it is not good customer service to disconnect the call simply because you are unable to answer some legitimate questions relating to your poor service. I made a move to you last month and have to say it is one of the worst decisions that I have made!
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Edward Baran (@edward_baran) reported from Kensington, England@virginmedia I have raised many complaints . I just had a reply by email in broken English weeks later. The reply made no sense. Three weeks on the faults continue @ofcom
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Edward Baran (@edward_baran) reported from Kensington, England@iheartsnuggles @virginmedia Yes. It’s more often down than not
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Dr. Amerah Ahmed (@Amerah_Ahmed) reported from Kensington, England@edward_baran @virginmedia I am really horrified at their service..... I just can’t believe the way they speak to customers. I spoke to 3 different individuals who were so righteous. I understand you work for a big brand however that does not mean you can have a big ego....you are not @richardbranson
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Edward Baran (@edward_baran) reported from Kensington, England@Chagrilled @virginmedia Never going to happen . You should go elsewhere like I am
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Edward Baran (@edward_baran) reported from Kensington, England@superstaryas7 @virginmedia Exactly the same issue for me. Constant tv and broadband outages for weeks and zero ‘customer service’ from @virginmedia cowboys
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Edward Baran (@edward_baran) reported from Kensington, England@RuthPetrie1 @virginmedia @Ofcom Thanks I don’t hold out much hope . Someone had informed me the issues are to do with them not upgrading the cabinets you see on the pavements outside. The older cabinets cannot Cope with high usage !!! @ofcom
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Edward Baran (@edward_baran) reported from Kensington, England@HaugheyJulie @jpbroughton @virginmedia Indeed: you might as well not bother calling . The worst ‘customer service ‘ I’ve ever experienced @ofcom
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Dr. Amerah Ahmed (@Amerah_Ahmed) reported from Kensington, EnglandNor matter what the method of engagement may be with a customer. Never forget humanism & humility! You reached the levels of success because of ‘Once upon a time’ those values existed. Note to @virginmedia #MasterMinds #WednesdayThoughts #WednesdayWisdom #CustomerExperience
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Timothy Murphy (@tjwmurphy) reported from Paddington, England@virginmedia No error. It just fails to connect. The Tick actually appears in the Wi-fi settingswhich makes it seem that the @o2 advert will pop up (the final step before connecting) but it never does. I have restarted my phone several times.
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Edward Baran (@edward_baran) reported from Kensington, England@virginmedia If you were sorry you’d fix the problems. They’ve gone on for weeks @ofcom
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Edward Baran (@edward_baran) reported from Kensington, England@Amerah_Ahmed @virginmedia They are a joke . For the past two weeks constant faults on tv and broadband in sw5. They do nothing . Non existent rude customer service . Time to leave
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Edward Baran (@edward_baran) reported from Kensington, England@virginmedia I have raised many complaints. Just received an email in broken English that made no sense . And, weeks on, the faints still continue! @ofcom
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Edward Baran (@edward_baran) reported from Kensington, England@c1boon @emma_charlie_tc @ktstripe @AnneCross1 @virginmedia When I called them they blamed my issues on rats !!! Still without reliable tv and broadband 3 weeks later @ofcom
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Edward Baran (@edward_baran) reported from Kensington, England@virginmedia @TomalinHQ Without doubt they’re the worst provider and worst for customer service . They just could not care less
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Me2u (@Me2unotu2me) reported@virginmedia ur tv service has crashed
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Gallery Antiques, Vintage and Collectables (@galleryantiques) reported@virginmedia I mean takes an age to dial and I don't hear ringing, obviously having trouble connecting to virgin?
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Kelly (@KMulholland20) reported@virginmedia brand new box error CS6031 when we try to record. Told there was an outage when I called yesterday I was told it would be sorted today. It’s not. Please help
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Mary O'Mahony (@moll_doll_88) reported@virginmedia Its also not a broadband issue its just mobile issue
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jesse van der mescht (@JesseMescht) reported@virginmedia I have got through and no one can help me. This has just been escalated to a manager who has spoken to the PIC team and is not happy with how they have treated me. Again, told they will call me back. So now I wait. Your service is awful to say the least.🤬
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Abdul Jabbar (@AJHUD) reported@virginmedia It was t letting me through and told me to reboot my router. That’s it. Never actually spoke to a person.
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Paul Wingrove (@Paul_Wingrove) reported@virginmedia perhaps you wld like to tell us what the problem is that takes between 7 and 14 days to fix?!
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jsan1972 (@jsan1972) reported@virginmedia I should have received a callback from a Manager today regarding my complaint. The Managers name is Sophie. I have DM’d you the complaint number. If you cannot get them to contact me then I will take this as non compliance and go directly to OfCom. #virginmedia
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Gallery Antiques, Vintage and Collectables (@galleryantiques) reported@virginmedia Used to be OK, but trying to connect to virgin 3G or 4G, both fail, "could not connect to network now, please try again later" it's been like that all day
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Sophia Rowden (@sophiarussell89) reported@virginmedia can somebody please help! We’ve tried contacting you for months with very little response. Our internet is shocking! We can’t even watch tv anymore yet we are being fobbed off and you’re still talking our money! I just want to speak to an actual real life person!