Virgin Media Outage Report in West Wickham, Greater London, England

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near West Wickham, England

The most recent Virgin Media outage reports came from the following cities: Poplar, London, City of London, Hammersmith, Southwark, Camden Town, Tadworth, Redhill, Croydon, Barking, City of Westminster, Newham, Westminster Abbey, Caterham, and Islington.

City	Problem Type	Report Time
Poplar	Internet	26 minutes ago
London	Internet	54 minutes ago
London	E-mail	1 hour ago
City of London	Internet	2 hours ago
London	Internet	2 hours ago
Hammersmith	Total Blackout	4 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

• 
  Meldrew (@victormeldrew66) reported 29 seconds ago from Croydon, England

  Broadband supplier #VirginMedia customer service is awful. Twice today spoke 2 people both had my account in front of them, was told hold whilst i transfer you. After waiting for over 30 mins on both occasions i hung up, Web chat tell you to call. #customerservice has to be 0

• 
  Andi Thompson (@andithompson) reported 3 minutes ago from Bromley, England

  @virginmedia just been on hold for 30 minutes to cancel my service and got cut off by your IVR? Can you help me without me having to dial in again?

• 
  Jessica Tovey (@jessie_tovey) reported 5 minutes ago from Islington, England

  @virginmedia The issue you ‘fixed’ hasn’t resolved anything. I’m now being told earliest at-home tech appointment is 4th Feb. I am a freelancer who relies on internet to make an income wfh. If it doesn’t work, neither do I - and I lose jobs. PLEASE HELP.

• 
  Jawwad Ahmed (@JawwadAhmed01) reported 15 minutes ago from Wandsworth, England

  @virginmedia No VM! we dont have it unfortunately...and I am very sad of not having the connection 😢 please help

• 
  Wendy (@Honeykiss) reported 21 minutes ago from Lambeth, England

  @virginmedia trying to cancel and not finally got thru to pre Installation only to be cut off! Can you help

• 
  Emma Hoyle (@OohLookItsEmma) reported 23 minutes ago from London, England

  @virginmedia a conundrum. If I call your service centre to cancel my service I get routed to the website that doesn’t allow me to cancel or I get routed through to a team that don’t answer. Do I just cancel my direct debit? Then at least you’ll know I’m not longer your customer.

• 
  Amy Cronin (@amycro95) reported 26 minutes ago from Wandsworth, England

  @virginmedia No I haven’t. It’s impossible to get through. And I’m sure I’ll get a charge if I can’t get through to sort this problem out even though I can’t get through! I’ve been with your company two years and I should have left after the first years problems!

• 
  Spinnofflondon (@Spinnofflondon) reported 27 minutes ago from Camden Town, England

  @virginmedia I’ve been here 10 days .. I’m paying for a service that you are not providing whilst trying to work from home . Please just provide that rather than promised and vague fix it dates

• 
  Steve Bruck (@vColossus) reported 28 minutes ago from Bromley, England

  @virginmedia - What kind of shocking service is this? After phoning up and receiving an automated broadband test which proved there was a problem. A supposed text message was sent - not received and now your automated support line is too busy to take calls.

• 
  Shane Pender (@silverback1809) reported 29 minutes ago from Bromley, England

  @virginmedia Hi better late than never I suppose. Yes I gave both mine and hers (as alternative contact). Just assumed I’d be primary contact and her secondary. Wondered why I’d not been used that’s all

• 
  West Ham Wesley ⚒️ #GSBOUT (@CouchPotatoUK) reported 30 minutes ago from Stratford, England

  @virginmedia your website is down in the UK. Cannot log into accounts or use SkySports app

• 
  Neil Wigglesworth (He/Him) 💙 (@Neilwigg) reported 33 minutes ago from Lambeth, England

  @virginmedia My services were not the issue, your web site was the issue, I resorted to the chat function which was very slow and eventually sorted the issue I was trying to address. Sadly you don’t serve my new address

• 
  Neil Wigglesworth (He/Him) 💙 (@Neilwigg) reported 36 minutes ago from Bromley, England

  .@virginmedia what’s the problem with your web site? Super slow and trying to check a house move but site is stuck and unresponsive

• 
  LEBOISNOIR (@mwantumba) reported 44 minutes ago from Wandsworth, England

  Been waiting 30 minutes on the phone for @virginmedia to pick up and still no one ! Not only their products are rubbish but their customer service is even worse ! Won’t recommend it AT ALL 😤😤😤😤😤

• 
  Meldrew (@victormeldrew66) reported 45 minutes ago from Croydon, England

  @virginmedia To be honest not sure if i can be bothered,do i want to go through that all again. Been a customer for years it's always been the same. When you do eventually talk you can be quite good.

• 
  James Marsh (@JamesMarsh1974) reported 48 minutes ago from Crayford, England

  @virginmedia To just say "we are busy" on the 150 number and disconnect callers is utterly unacceptable. Then on 0345 it just drops you after 45 minutes of hold music. It is as if you are deliberately making it hard for us to cancel......

• 
  Oriental Food 吃货铺子 (@fareastfood126) reported 49 minutes ago from Islington, England

  @vmbusiness Broadband is down followed by @UKPowerNetworks power cut. We are done today.

• 
  Ollie Toogood (@OllieToogood) reported 50 minutes ago from Islington, England

  @virginmedia do you get a kick out of never returning a call request or dealing with a customer complaint but just sending letters? Your customer service has gone to pot, it’s awful.

• 
  Paul Raymond (@paulsamuel1968) reported 54 minutes ago from Croydon, England

  @virginmedia unable to get through on phone lines to upgrade my service?

• 
  Matt Nolan (@mattnolan83) reported 56 minutes ago from Croydon, England

  @virginmedia So I can’t call you, I can’t Email you and I can’t use any online support? How do I let you know I’m cancelling my contract due to above inflation price hikes? Ofcom?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rob (@rbartn_) reported 6 minutes ago

  @virginmedia Yes, I know all of this. I've been through it all twice a week when I phoned your customer service to find out the progress of the fix (spoiler alert, no progress). Your whole system is a shambles. The issue doesn't show on your status sites. I don't get refund/alternative etc

• 
  Rob (@rbartn_) reported 8 minutes ago

  @virginmedia Over a month isn't quick, especially with no alternative provided. I can't even plan ahead because you'll only ever give estimates of 5 days for the fix to happen (30 days is more than 5, just saying)

• 
  Andy Osira 🇺🇦 (@AndyOsira) reported 15 minutes ago

  @virginmedia given how your company have behaved leading to us wanting to leave and this further IM Bot nonsense I'm not sure there is any point in me wasting another 3 hours of my life raising a complaint with you; however, @ofcom may be interested in the facts which I think break UK law

• 
  PD (@Paul_D_2011) reported 19 minutes ago

  @virginmedia Hopeful the refund should be made within 24hrs. Irritating that it happened at all tho. I think when I had no dial tone and plugged the phone back into the wall socket, calls diverted to vm help, but charged as if I had used the alternate contact number, rather than 150.

• 
  Rob (@rbartn_) reported 21 minutes ago

  @virginmedia Yes and your engineers clearly don't have a clue what the problem or resolution is, so they should provide a long estimate and alternative services so people aren't paying for something they can't use.

• 
  Andy Osira 🇺🇦 (@AndyOsira) reported 23 minutes ago

  @virginmedia a VirginMedia IM Bot texted me and offered a free month continuation (in case your new supplier lets you down) then when I agree changed all the T&Cs !! #totalscam #gotcha

• 
  Rob (@rbartn_) reported 24 minutes ago

  @virginmedia And no matter how many times I complain on here or on the phone absolutely nothing gets done and I don't have a working internet solution. Honestly I don't even know why I revived this, VM aren't going to sort my issues or sort out an alternative anyway.

• 
  PD (@Paul_D_2011) reported 26 minutes ago

  Suggest all using @virginmedia telephones to check call charges for August around the time of their switch to fibre. Initially, I had no dial tone, reported it and whilst fixing the issue, engineer made 2 calls for which I was charged. Now 25 mins on phone getting refund 😤

• 
  Ian (@Ian__72) reported 30 minutes ago

  @virginmedia It's now connected, says poor in areas and pods will help. Doesn't tell you how to order them on the app

• 
  Julie Allen (@joolie01484) reported 31 minutes ago

  @virginmedia you really should be ashamed of your installation and customer services team - 3 months no installation, just didn’t turn up , no explanation , complaint remains ignored and unanswered but apparently closed because you don’t have a satisfactory response 😡