1. Home
  2. Companies
  3. Virgin Media
  4. West Wickham, England
Virgin Media

Virgin Media Outage Report in West Wickham, Greater London, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 6: Problems at Virgin Media

Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near West Wickham, England

The most recent Virgin Media outage reports came from the following cities: Poplar, London, City of London, Hammersmith, Southwark, Camden Town, Tadworth, Redhill, Croydon, Barking, City of Westminster, Newham, Westminster Abbey, Caterham, and Islington.

CityProblem TypeReport Time
Poplar Internet 26 minutes ago
London Internet 54 minutes ago
London E-mail 1 hour ago
City of London Internet 2 hours ago
London Internet 2 hours ago
Hammersmith Total Blackout 4 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

  • victormeldrew66
    Meldrew (@victormeldrew66) reported from Croydon, England

    Broadband supplier #VirginMedia customer service is awful. Twice today spoke 2 people both had my account in front of them, was told hold whilst i transfer you. After waiting for over 30 mins on both occasions i hung up, Web chat tell you to call. #customerservice has to be 0

  • andithompson
    Andi Thompson (@andithompson) reported from Bromley, England

    @virginmedia just been on hold for 30 minutes to cancel my service and got cut off by your IVR? Can you help me without me having to dial in again?

  • jessie_tovey
    Jessica Tovey (@jessie_tovey) reported from Islington, England

    @virginmedia The issue you ‘fixed’ hasn’t resolved anything. I’m now being told earliest at-home tech appointment is 4th Feb. I am a freelancer who relies on internet to make an income wfh. If it doesn’t work, neither do I - and I lose jobs. PLEASE HELP.

  • JawwadAhmed01
    Jawwad Ahmed (@JawwadAhmed01) reported from Wandsworth, England

    @virginmedia No VM! we dont have it unfortunately...and I am very sad of not having the connection 😢 please help

  • Honeykiss
    Wendy (@Honeykiss) reported from Lambeth, England

    @virginmedia trying to cancel and not finally got thru to pre Installation only to be cut off! Can you help

  • OohLookItsEmma
    Emma Hoyle (@OohLookItsEmma) reported from London, England

    @virginmedia a conundrum. If I call your service centre to cancel my service I get routed to the website that doesn’t allow me to cancel or I get routed through to a team that don’t answer. Do I just cancel my direct debit? Then at least you’ll know I’m not longer your customer.

  • amycro95
    Amy Cronin (@amycro95) reported from Wandsworth, England

    @virginmedia No I haven’t. It’s impossible to get through. And I’m sure I’ll get a charge if I can’t get through to sort this problem out even though I can’t get through! I’ve been with your company two years and I should have left after the first years problems!

  • Spinnofflondon
    Spinnofflondon (@Spinnofflondon) reported from Camden Town, England

    @virginmedia I’ve been here 10 days .. I’m paying for a service that you are not providing whilst trying to work from home . Please just provide that rather than promised and vague fix it dates

  • vColossus
    Steve Bruck (@vColossus) reported from Bromley, England

    @virginmedia - What kind of shocking service is this? After phoning up and receiving an automated broadband test which proved there was a problem. A supposed text message was sent - not received and now your automated support line is too busy to take calls.

  • silverback1809
    Shane Pender (@silverback1809) reported from Bromley, England

    @virginmedia Hi better late than never I suppose. Yes I gave both mine and hers (as alternative contact). Just assumed I’d be primary contact and her secondary. Wondered why I’d not been used that’s all

  • CouchPotatoUK
    West Ham Wesley ⚒️ #GSBOUT (@CouchPotatoUK) reported from Stratford, England

    @virginmedia your website is down in the UK. Cannot log into accounts or use SkySports app

  • Neilwigg
    Neil Wigglesworth (He/Him) 💙 (@Neilwigg) reported from Lambeth, England

    @virginmedia My services were not the issue, your web site was the issue, I resorted to the chat function which was very slow and eventually sorted the issue I was trying to address. Sadly you don’t serve my new address

  • Neilwigg
    Neil Wigglesworth (He/Him) 💙 (@Neilwigg) reported from Bromley, England

    .@virginmedia what’s the problem with your web site? Super slow and trying to check a house move but site is stuck and unresponsive

  • mwantumba
    LEBOISNOIR (@mwantumba) reported from Wandsworth, England

    Been waiting 30 minutes on the phone for @virginmedia to pick up and still no one ! Not only their products are rubbish but their customer service is even worse ! Won’t recommend it AT ALL 😤😤😤😤😤

  • victormeldrew66
    Meldrew (@victormeldrew66) reported from Croydon, England

    @virginmedia To be honest not sure if i can be bothered,do i want to go through that all again. Been a customer for years it's always been the same. When you do eventually talk you can be quite good.

  • JamesMarsh1974
    James Marsh (@JamesMarsh1974) reported from Crayford, England

    @virginmedia To just say "we are busy" on the 150 number and disconnect callers is utterly unacceptable. Then on 0345 it just drops you after 45 minutes of hold music. It is as if you are deliberately making it hard for us to cancel......

  • fareastfood126
    Oriental Food 吃货铺子 (@fareastfood126) reported from Islington, England

    @vmbusiness Broadband is down followed by @UKPowerNetworks power cut. We are done today.

  • OllieToogood
    Ollie Toogood (@OllieToogood) reported from Islington, England

    @virginmedia do you get a kick out of never returning a call request or dealing with a customer complaint but just sending letters? Your customer service has gone to pot, it’s awful.

  • paulsamuel1968
    Paul Raymond (@paulsamuel1968) reported from Croydon, England

    @virginmedia unable to get through on phone lines to upgrade my service?

  • mattnolan83
    Matt Nolan (@mattnolan83) reported from Croydon, England

    @virginmedia So I can’t call you, I can’t Email you and I can’t use any online support? How do I let you know I’m cancelling my contract due to above inflation price hikes? Ofcom?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • rbartn_
    Rob (@rbartn_) reported

    @virginmedia Yes, I know all of this. I've been through it all twice a week when I phoned your customer service to find out the progress of the fix (spoiler alert, no progress). Your whole system is a shambles. The issue doesn't show on your status sites. I don't get refund/alternative etc

  • rbartn_
    Rob (@rbartn_) reported

    @virginmedia Over a month isn't quick, especially with no alternative provided. I can't even plan ahead because you'll only ever give estimates of 5 days for the fix to happen (30 days is more than 5, just saying)

  • AndyOsira
    Andy Osira 🇺🇦 (@AndyOsira) reported

    @virginmedia given how your company have behaved leading to us wanting to leave and this further IM Bot nonsense I'm not sure there is any point in me wasting another 3 hours of my life raising a complaint with you; however, @ofcom may be interested in the facts which I think break UK law

  • Paul_D_2011
    PD (@Paul_D_2011) reported

    @virginmedia Hopeful the refund should be made within 24hrs. Irritating that it happened at all tho. I think when I had no dial tone and plugged the phone back into the wall socket, calls diverted to vm help, but charged as if I had used the alternate contact number, rather than 150.

  • rbartn_
    Rob (@rbartn_) reported

    @virginmedia Yes and your engineers clearly don't have a clue what the problem or resolution is, so they should provide a long estimate and alternative services so people aren't paying for something they can't use.

  • AndyOsira
    Andy Osira 🇺🇦 (@AndyOsira) reported

    @virginmedia a VirginMedia IM Bot texted me and offered a free month continuation (in case your new supplier lets you down) then when I agree changed all the T&Cs !! #totalscam #gotcha

  • rbartn_
    Rob (@rbartn_) reported

    @virginmedia And no matter how many times I complain on here or on the phone absolutely nothing gets done and I don't have a working internet solution. Honestly I don't even know why I revived this, VM aren't going to sort my issues or sort out an alternative anyway.

  • Paul_D_2011
    PD (@Paul_D_2011) reported

    Suggest all using @virginmedia telephones to check call charges for August around the time of their switch to fibre. Initially, I had no dial tone, reported it and whilst fixing the issue, engineer made 2 calls for which I was charged. Now 25 mins on phone getting refund 😤

  • Ian__72
    Ian (@Ian__72) reported

    @virginmedia It's now connected, says poor in areas and pods will help. Doesn't tell you how to order them on the app

  • joolie01484
    Julie Allen (@joolie01484) reported

    @virginmedia you really should be ashamed of your installation and customer services team - 3 months no installation, just didn’t turn up , no explanation , complaint remains ignored and unanswered but apparently closed because you don’t have a satisfactory response 😡