Virgin Media Outage Report in West Wickham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Greater London, Poplar, Camden Town, City of Westminster, Croydon, Paddington, Carshalton, Southwark, Mitcham, Newham, Islington, City of London, Coulsdon and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Greater London |
Internet | |
| London |
Internet | |
| Poplar |
Internet | |
| Camden Town |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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Keith Bursnall
(@KeithBursnall) reported
from
London, England
@virginmedia According to your website broadband connectivity is fine and TV is experiencing some issues with certain channels. I have no broadband and no channels at all
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Wilder Fulford
(@wilderfulford) reported
from
Kensington, England
@virginmedia @virginbroadband. You have failed to fix the failings of your fibre optic so-called broadband in W11 for months. We are going back to BT as soon as we can.
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Bethany want
(@BethanyWant) reported
from
Bromley, England
@virginmedia It keeps going down on all devices now.
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Georgia Mumby
(@georgiamumbles) reported
from
Camden Town, England
@virginmedia That leads me to just our conversation history. I’ve done all the hub checks according to your website and it’s still not working
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Sophie
(@sophie_9_) reported
from
Crayford, England
@Sitdown_Jim @GilesyL14 @O2 @virginmedia EE was awful today aswell
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Lesley Sanderson
(@LSandersonbooks) reported
from
Islington, England
@leepg @virginmedia I have this same problem @virginmedia rebooting doesn't solve the problem
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Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@CantSwingACat @bt_uk You should try Virgin Media! Don't forget you're entitled to Ofcom compensation if the has been a total loss of service for over 24 hrs I.e If their Infrastructure is at fault #poorcustomerservice
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Becky Dell
(@beckylucydell) reported
from
London, England
@virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩
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Bethany want
(@BethanyWant) reported
from
Bromley, England
@virginmedia It is only effecting one room in the house. On all devices. I have checked my area and there are no known issues
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2 Mummies & A Baby
(@baby2mummies) reported
from
Merton, England
@virginmedia I have tv,phone and BB with you, I have called today to sign up to mobile, still haven’t received confirmation email or account details. Have called twice, not impressed with service and thinking time to cancel all virgin products I have
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Adam Gray
(@agrayphoto) reported
from
Croydon, England
The @virginmedia customer service can’t understand one simple request and problem, passing my housemate between pillar and post for hours on the phone and making broken promises. Seriously useless. Oh and the internet speed has been crap and not as advertised for months - avoid
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Louis Houghton
(@Louisblack) reported
from
Wandsworth, England
@virginmedia I phoned up today to find out why I was paying £50 a month for internet when a new customer pays £35. I was basically told to accept it so I think I’ll look at moving to @SkyUK for £27 a month.
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Louis Houghton
(@Louisblack) reported
from
Croydon, England
@virginmedia It just seems odd that Virgin seem happier losing an existing customer than just giving them the same deal as a new customer. Instead of £35 a month they get nothing.
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Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@virginmedia Spoke to your woeful customer on Friday about how much compensation I was going to receive for my outage,I was assured I would get a call back, still waiting!!! #virginmedia #poorcustomerservice
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Mr T
(@onemistert) reported
from
Camberwell, England
@virginmedia We have engineer visit today so hopefully they can resolve. However it is vertically impossible to get to speak to one of your agents. That is really not good customer service. I tried to have the online chat on a weekday btw sonshould have been available after 6
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Mark Gould
(@yiddo71) reported
from
City of London, England
@virginmedia you have the worst mobile customer service in the world absolute disgrace #ripoff #con #virginmedia #virginmobileuk
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Freddie AFC Owusu
(@Freddie_Owusu77) reported
from
Camden Town, England
@virginmedia @VirginMediaCorp @VMDotCom Virgin are liars and thieves they misinformed me, stole my money then after 20min waiting to get through to customer service they drop the phone on you. Do not go to virgin they are horrible
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Georgia Mumby
(@georgiamumbles) reported
from
Camden Town, England
@virginmedia hey my WiFi is down and I’ve been trying to get through to somebody in your call centre for ages - I was on hold until way after closing time and your message feature doesn’t work 😞 HEEEELLLPPPP!!!!
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Rose Cooney
(@rosecherished) reported
from
Bromley, England
@NOWTV So cos @virginmedia had problems and I could only watch this via app last weekend, I restarted my @NOWTV entertainment sub just to binge watch on Sunday
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Shivz Belle
(@ShivzBelle) reported
from
Merton, England
15yrs I was with @SkyUK @comcast and after just speaking with a top call handler I’ve just been passed through to the most arrogant unhelpful person in the cancellation team! I’m leaving mate! @virginmedia @TalkTalk Loyal customer coming your way! #Telecommunications
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mrs G 🍃
(@Polly_Gall) reported
@virginmedia And for a media company, the lack of connection between your systems is shocking. I’ve made a complaint via your website yet I’ve been asked several times via text and on social media what my complaint was about. I don’t have time to keep explaining it! Please just call me!
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Shoaib Nasir
(@_shoaib_nasir) reported
@virginmedia Nope it was one you agreed yourselves because you charged me an early disconnection charge when you shouldn’t have. It was someone so easy to fix yet you’ve made it so complicated. @LutzSchueler are you not the type of CEO that speaks to customers?
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GeeDub
(@GeeDubSevenNine) reported
@virginmedia New hub was tried ages ago. We had issues with it and my wife contacted Virgin about it. We were told to unplug it and just use the old one. Old hub has been okay but not perfect. Just recently it's been a bit more inconsistent with the speeds and not as reliable
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C Driscoll
(@DriscollCj) reported
@virginmedia I received a text message asking me to call for an update on my complaint. It said that my call would be prioritised. I have rung the number and it is the standard Virgin Media number with no option for complaints. I have waited for 25 minutes with no answer. Please help me.
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Ian Hughes
(@IanAHughes) reported
@virginmedia Obviously customer retention is of no interest to you then then if the deal I was offered is the best.
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Guy Dorrell
(@guydorrell1) reported
@virginmedia That’s really not good enough EC, don’t have time. This happens multiple times every week, sometimes it’s just fluctuating, others down for hours or even days. The issue is the local box on our street, for the love of god pls send an engineer. Fix it. We’re being robbed😬😡
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GeeDub
(@GeeDubSevenNine) reported
@virginmedia We got sent a new hub and it never worked. So believe we still have the older one.
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Jack Hickey
(@JackHickey96) reported
@virginmedia Thanks for getting back to me. She does have a virgin media account, which she can access with no issue, it’s just the mailbox which she can’t access.
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Shoaib Nasir
(@_shoaib_nasir) reported
@virginmedia @virginmedia why would I need to raise another complaint? Surely the answer is someone with common sense looking through my account and doing the right thing? Your response shows just how out of touch you are.
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Nichola Daly MIH
(@nichola_daly) reported
Honestly @virginmedia must be the worst ever. Their twitter wont give customer service email address, which their online advised they would send me (after 3 hours), they reply to a complaint email (with DNR email) asking me to call them to get the email address. WTA! People work!