Virgin Media Outage Report in West Wickham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Camden Town, Hammersmith, Mitcham, Redhill, Southwark, City of London, Croydon, Newham, Bromley, Epsom, Wandsworth, City of Westminster, Paddington and Barnes.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Camden Town |
Wi-fi | |
| London |
Internet | |
| London |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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antoine 🇬🇧🇪🇺🇨🇵🏳️🌈🇪🇸100%EU #FBPPR #FBPE
(@A_D62) reported
from
Islington, England
@virginmedia @virginhelp Tries test but got a message it couldn't andnto try later. Not checked other service but you have a known issue re TV services on your status page
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antoine 🇬🇧🇪🇺🇨🇵🏳️🌈🇪🇸100%EU #FBPPR #FBPE
(@A_D62) reported
from
Islington, England
@virginmedia So maybe I have also a problem with my phone line! ******* now
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Steven Kraan
(@drawing_daily) reported
from
Islington, England
@virginmedia Hello Virgin Media, I’m trying to pay my monthly broadband bill online but when choosing pay bill it keeps redirecting me to your help page, so I can’t pay atm. When will this be fixed (won’t be paying late fees). Many thanks 🙏
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@Barclays why do I keep getting Error Code: 30915? I’ve been trying to log into my account for a LONG while now!! Coz of not having access @virginmedia have been stealing DD from my account even though I no lover have a subscription with them! Pls fix this b4 more money is taken!
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@themotablogger @virginmedia Terrible in Dagenham too! At least 3 times a day it drops out and normally in the middle of an important meeting! Not good enough!!
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Baz, Wacky worm!
(@mobiusb2) reported
from
Lambeth, England
@virginmedia !this four days in a row now, with Broadband down most of day, down again! Apparently same for neighbour.when will it be fixed! ?
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Baz, Wacky worm!
(@mobiusb2) reported
from
Lambeth, England
Oh great Broadband broken! , and now got to wait in for Virgin media to fix it tommorow afternoon. Probably punishment for not watching the funeral.
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Kay Bak
(@kaybaka) reported
from
Camberwell, England
@Barclays Why do I keep getting Error Code: 30915?? I’ve been trying to log into my acct for a LONG time now! Bcoz of not having access to my acct @virginmedia have been stealing DD even though I no longer have contract/subscription with them. Pls fix this b4 more money is taken!
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Jane Common
(@JaneCommon) reported
from
Camberwell, England
@virginmedia hi, internet down in se5. A bit of a disaster for me as I have so much work on. Could you ask someone to check it?
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Marta
(@itsmartamoya) reported
from
Merton, England
@virginmedia I have had replies from a bot but impossible to speak to the agent. I will put a formal complaint if I don’t hear from an agent.
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Ivan L Petrov 伊凡🇺🇦
(@Ivan_Petrov) reported
from
Lambeth, England
@virginmedia Is there an outage in SW4? I checked the online status on your webpage, but it says there are no issues and yet I do not have internet at home.
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DianaS
(@DianaAlexS) reported
from
London, England
@virginmedia ** PLEASE NOTE ** We don't have human agents supporting troubleshooting / technical issues over our Messaging Platform. If you wish to speak to someone please contact one of the Team on 150 from your Virgin Media Landline or 0345 454 1111 Well that was "helfpul"
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Jane Common
(@JaneCommon) reported
from
Camberwell, England
@virginmedia I haven’t but everybody in my area having problems and we are all fuming.
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R. Aaron
(@aaronuart) reported
from
Merton, England
@virginmedia I rebooted, called the number, it says there is a known issue in my area and engineers are working on it. Does this take 5 days to fix? I try the status online and it tells me everything is fine but it isn’t. Is there anyone looking at this. I’ve never had an issue last this long
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Mr Wookie aka Cliff
(@DogAteMyWookie) reported
from
Croydon, England
Hey @virginmedia when are people in the CR0 postcode going to get their Internet back? It's been down since lunch? Any ETA? Need to plan if I need to go to the office tomorrow instead.
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Jane Common
(@JaneCommon) reported
from
Camberwell, England
@virginmedia It obviously is an area issue as we have an area WhatsApp group and everyone’s internet is down: but I don’t have time to call as I have appointments all afternoon and knowi will be stuck in a queue for an hour minimum. Can you email to alert them to the issue???
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(An)TonyM 🇺🇦
(@wowbaggerish) reported
from
Epsom and Ewell District, England
@virginmedia Yes, apparently you have an engineer working on it. If hoping the 20 hour estimated fix time is overly pessimistic!
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Guy Leech
(@guyrleech) reported
from
Camden Town, England
@virginmedia Here we go, phones again. This is the 21st century where other communication methods are much more efficient. I'll be surprised if they do respond to me and actually help with my 2 open support tickets (both failing your SLA)
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R. Aaron
(@aaronuart) reported
from
Merton, England
@virginmedia Sometimes the page loads and others not, but when it did it said that there’s a known issue. It has been 4 days now without proper internet?!
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Will Jennings
(@willjennings80) reported
from
Lambeth, England
@virginmedia You're internet is down *again* in sw9 and your internet service checker page does not work on mobile phones
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🇨🇦🇳🇩🇮🇨🇪
(@CandiceMellor) reported
@virginmedia @mcgk82 The problem isn’t submitting the 30 days notice. The problem is getting Virgin Media to accept and process it!!! Your company doesn’t know how to take NO for an answer. Dragging cancellation requests out for HOURS is a *****, rotten tactic and should be illegal.
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Phillip Pritchard
(@TweetPhillip) reported
@virginmedia Just, please, send me the email address that I need to send my proof too. Honestly, this has completely ruined my view of your company. Never known anything like it...
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mharicgk82
(@mcgk82) reported
@virginmedia maybe work on your customer service dept. 3 hours whatsapping repeatedly asking to cancel my account whilst they ignore me and continue to offer deals I don't want. Beyond a joke! Should have taken 10 minutes.
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LOZZA💗
(@LOZZAPAIGE1) reported
@virginmedia i do not have vpn to remove i have never had one so netflix are sayinf it is to do with you and that my internet connection needs to be reset
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Laura Reads Too Much
(@Poppy11022) reported
@virginmedia my internet keeps coming up saying wrong password but it's never been changed, connects sometimes then drops and says wrong password - help! Please!
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Gareth Robinson
(@Garethrobbo) reported
Been waiting in a queue now to speak to @virginmedia since 08:54, it says not to message back as it’ll lose my place in the queue. Convenient that, absolute trash customer services I have to say.
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Sammie J Halley
(@SammieJHalley) reported
@virginmedia Over a week! Can’t spend all day on hold to someone who doesn’t understand me. How can I access real help please? No service issues reported and all diagnosis still says the hub needs rebooting or factory resetting and this has been done multiple time.
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Danny 💙
(@dannycov99) reported
@virginmedia I’ve been trying in vain to get an installation date for my fibre, there were wayleave issues which have been resolved, I can see an engineer has painted the pavement outside my property to move the Virgin media tie in line with my house, so when will work be 1/2
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💜Sharon Stammers💜
(@purpledark1) reported
@virginmedia Broadband, tv, telephone the whole lot. The service this year has been awful
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Colinbrady
(@Colinbr68047434) reported
@virginmedia Yes but this doesn’t factor in the multiple calls in the last month where our service has dropped out or when I have had to go over to Starbucks for some Wi-Fi! Maybe I could send the coffee bill to this compensation scheme?