Virgin Media outages and service status in West Wickham, England

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (55%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near West Wickham, England

The most recent Virgin Media outage reports came from the following cities: Croydon, London, City of London, Hammersmith, Southwark, City of Westminster, Newham, Wandsworth, Orpington, Poplar, Camden Town, Tadworth, Redhill, Barking, and Westminster Abbey.

City	Problem Type	Report Time
Croydon	TV	54 minutes ago
London	Total Blackout	57 minutes ago
City of London	Internet	1 hour ago
London	Wi-fi	2 hours ago
London	Internet	3 hours ago
Hammersmith	Wi-fi	3 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

• 
  Antje Southern (@noneybean) reported 3 minutes ago from Islington, England

  @Devylonely @virginmedia Try and cancel if you can. Read through the review on Twitter. People can’t get through to cancel. Get another small provider who have a real phone number to call and people who can help you.

• 
  Chris S (@CMS200) reported 9 minutes ago from London, England

  @virginmedia Not very helpful. If your company can’t fix the issue, why would the community be able to? Spent another hour on the phone again today, again being told I will get a call back in 45 mins. It didn’t happen. Still no email!

• 
  Antje Southern (@noneybean) reported 10 minutes ago from Islington, England

  @virginmedia That is a lie and your as should be reported. If your wifi works it early gets up to the speed that you charge me for. You also fail to mention that you slow down speeds when everyone is watching. So many disappointments when the wheel start spinning

• 
  Antje Southern (@noneybean) reported 13 minutes ago from Islington, England

  @virginmedia @garysmartin Your service isn’t even worth half the money you charge

• 
  Martin (@dickerboy) reported 13 minutes ago from Merton, England

  How can I speak to someone @virginmedia about broadband issues? The automated call handling doesn’t address my problem.

• 
  🏀Little Apple🍎Miri (@MirinaFaria) reported 17 minutes ago from Bromley, England

  Can’t wait till I get to cancel my @virginmedia contract and move to BT. I mean selling me 200Mb internet and not even delivering an average of 10Mb is not cool right! I mean imagine all the people that pay for the same service but don’t know how to measure it!? Right!

• 
  Mark Phillips 💙 (@Mark_Phillips66) reported 17 minutes ago from Camden Town, England

  @TitaLulah @virginmedia They’re very poor - in service. They must be rolling in cash though.

• 
  Antje Southern (@noneybean) reported 25 minutes ago from Islington, England

  @virginmedia It doesn’t for me. Virgin has build a wall of impenetrable bots and automised systems that makes any communication impossible.well done of not making any attempt to help your customers. This is such an arrogant attitude

• 
  Antje Southern (@noneybean) reported 26 minutes ago from Islington, England

  @virginmedia @prtmunro Communication with bots? Automated systems? I tried all. My landline still not working. And no one got back to me. Your customer service policy comes close to fraud

• 
  Antje Southern (@noneybean) reported 29 minutes ago from Islington, England

  @virginmedia I recommend to anyone never to consider taking out a Virgin Contract. Be careful to read other customers reviews. Once you sign up there is no way to leave again. You’ll be holding in the waiting queue until the end of your life.

• 
  Antje Southern (@noneybean) reported 31 minutes ago from Islington, England

  @virginmedia Hello anyone there? Could you please reply to my last message? As my landline is not working and there is no email support it seems Twitter is the only other way to get hold of Virgin Media. Please advice how to get hold of customer services not 0345 as too expensive

• 
  vishal.rehan (@vishr83) reported 38 minutes ago from Wandsworth, England

  @virginmedia this is the third day in a week where we have lost WiFi and I have to use my phone data. I am not happy with this service and the money we are paying and getting no messages from your company

• 
  Antje Southern (@noneybean) reported 40 minutes ago from Islington, England

  @virginmedia Still no reply from any of your online contacts - unacceptable customer service

• 
  🏀Little Apple🍎Miri (@MirinaFaria) reported 45 minutes ago from Bromley, England

  Wouldn’t it be nice if @virginmedia actually delivered the service they get paid for!? And when you called to talk to them they actually answer or when you go on the offered live chat you’d get a person and not a robot!? Yeah me too. #worstservice #virginmedia

• 
  Jemma Crow (@jemmacrow) reported 46 minutes ago from Poplar, England

  @virginmedia still had no response to why my internet is so shockingly bad. Not great when trying to work from home...

• 
  Mark Phillips 💙 (@Mark_Phillips66) reported 51 minutes ago from Camden Town, England

  Yet more #virginmedia problems in NW5 - every day this week @virginmedia

• 
  Antje Southern (@noneybean) reported 53 minutes ago from Islington, England

  @virginmedia Anyone thinking about using Virgin Media read all the negative feedback first. This company does not deliver the speeds it promises and worse the services are disrupted and unstable. Impossible to get through to customer services and impossible to cancel.

• 
  Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported 53 minutes ago from Camden Town, England

  @virginmedia worst internet provide and customer service ever!!! You’re honestly the absolute worst. We’re told that due to the useless internet for weeks on end, we could leave without fees. And now that we call to cancel you want to charge us?!?! Pathetic

• 
  matt 🇮🇳 (@vorny_twts) reported 56 minutes ago from Merton, England

  This zoom call keeps crashing **** off @virginmedia

• 
  Antje Southern (@noneybean) reported 57 minutes ago from Islington, England

  @suzy1978 @virginmedia Let me tell you, leaving is made impossible by Virgin. I tried every Avenue and had to cancel my direct debit as a last resort

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Guy Williams 🇺🇦 (@CamberMan) reported 2 minutes ago

  Call to @virginmedia to cancel & they transfer you between departments with zero customer service. DO NOT USE THIS COMPANY

• 
  Brexit Air Cargo Ltd (@jemmy_wood) reported 2 minutes ago

  @virginmedia 24 hours now of your 'customer services' via whatsapp and still nothing resolved...apart from answering the same questions over and over again. In the 'old days' 5 minutes on the phone would have been able to resolve things. #downgradeincustomerservices

• 
  Moseph Mellars (@stfcjoner1986) reported 2 minutes ago from Cardiff, Wales

  Hi @virginmedia can I please have some assistance? Thw WiFi keeps dropping out since yesterday. I am WFH so this is causing lots of problems. I have contacted you via live chat but I am getting no reply after answering sec questions. I am based in Splott, Cardiff.

• 
  simon read (@simonnread) reported 3 minutes ago

  My ongoing #broadband problems with @virginmedia are continuing, with the service so inconsistent now it's virtually useless. Are there any broadband providers that can guarantee continuity of service?

• 
  Alan Oliver 🇺🇦 (@Alanol1) reported 5 minutes ago

  @simonnread @CashQuestions @virginmedia I’d be wary of BT. I had months of poor coverage even with boosters. Sky works a treat for me.

• 
  Tony Davies (@TonyTonydavies4) reported 6 minutes ago

  @virginmedia Can I DM you so I can give you my parent’s account details. I know his name began with an L……… not much help

• 
  Christina Relf (@Teens22) reported 8 minutes ago

  @simonnread @virginmedia A colleague of mine in Bracknell has just said her Virgin media broadband is down too.

• 
  Tesshan (@Tesshan8211) reported 9 minutes ago

  @virginmedia works being carried out on the line today. SMS about it sent yesterday. I work from home and I cannot even use Giffgaff as a hotspot. Working on the line there as well. No notice. You own both companies and this is ridiculous after the 48h+ outage from last week.

• 
  sallymunden (@sallymunden1) reported 9 minutes ago

  @virginmedia I do cad drawings and am unable to access the servers anymore. IT have mapped them which i am then able to work on but then am having problems when xrefs are remapped. They want to know if there is some sort of software protection solution is breaking the DNS resolution.

• 
  Steve Machell (@SteveStrategy) reported 12 minutes ago

  @virginmedia I’ve not been able to find where to talk to someone about this order/missing delivery. Rather than sending the link to your help page can you pls direct me on how I can find out what is happening with this order.