Virgin Media

Virgin Media Outage Report in West Wickham, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in West Wickham, Greater London, England 03/21/2026 03:50

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (22%)

    Wi-fi (22%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near West Wickham, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Croydon, London, Poplar, Hammersmith, City of London, Paddington, Newham, Southwark, Camden Town, City of Westminster, Bromley, Redhill, Islington, Merton and Kensington.

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City Problem Type Report Time
United KingdomCroydon TV
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomPoplar Wi-fi
United KingdomHammersmith Internet
United KingdomCity of London Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

  • jackjctaylor Jack Taylor (@jackjctaylor) reported from Islington, England

    @virginmedia Yes, but every time I’ve tried a web chat with you I have never received a response. I was waiting 4 hours on Wednesday last week and no one answered after the bot

  • Paul_Wingfield Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England

    @virginmedia It came back as per Virgin's text then the Broadband fell over again Sat pm. Then became intermittent. Seems to be ok at the moment. Loads of problems since Christmas but no refunds. Its not good!

  • Phil_precious1 Phil (@Phil_precious1) reported from Eltham, England

    @virginmedia All this have been discussed and no there are no known issues in the area. Since the date the tv box was installed. We were told it will take 48hrs for the landline to start working but it never did. I tried calling so many times but only customer service for sales picks.

  • Paul_Wingfield Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England

    @virginmedia Please help. I can't talk to u via home phone or mob. Our whole network (WiFi, TV, home phone) been going on and off for a week now but online status says it's OK. Please help!

  • Richardnash12 Head ball boy (@Richardnash12) reported from Bromley, England

    @virginmedia my phone line still not working after the engineer fixed a fault in my area please can this be rectified immediately

  • DeanLongman1 Dean Longman (@DeanLongman1) reported from Sutton at Hone, England

    @virginmedia I have done all that is requested and still not working so have been on hold for 53 mins for someone to put the phone down without even speaking to me yet again! What do you advise is the next step?

  • Charms64 Charmaine Rhule (@Charms64) reported from Sutton at Hone, England

    @virginmedia Last 24hrs no Internet connection Carshalton Beeches/Sutton household- poor reason given why did it happier my question

  • Phil_precious1 Phil (@Phil_precious1) reported from Camberwell, England

    It is truly frustrating to be without internet for 5days. You promised 24hrs call back. Never happened. Shameful @virginmedia

  • ianmckennaftrc Ian McKenna (@ianmckennaftrc) reported from Islington, England

    It must be time to strip the bearded #TaxDodging #Conman @richardbranson of his knighthood every company called #virgin just rips people off & gives appalling service especially @virginmedia

  • Phil_precious1 Phil (@Phil_precious1) reported from Camberwell, England

    @virginmedia Just signed a new contract and I wanted to retain my old landline but @virginmedia changed my number without informing me, yet my internet is not working. I’ve got deadlines to submit my schoolwork. My girls are also not able to study,

  • KarenMyring Karen Sarah Myring (@KarenMyring) reported from Croydon, England

    @virginmedia I sent a complaint by email 17th December but not had a reply this exceeds the 28 days on your complaints policy can you help

  • Paul_Wingfield Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England

    @virginmedia Just rcvd text to say investigating network problem instead, so you've postponed visit. Your netwrk is great when working, but you really need to sort out Cust Srvc because it causes very damaging press on closed group social media. You need to "Think Customer's Perspective"!

  • Paul_Wingfield Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England

    @virginmedia Not only has TV, Broadband & Home Phone, ALL packed up, for ours & at least 20 other homes, but you've told me that it'll take at least 5 days 😳 to get a technician round to change my Hub (which isn't even the problem). 🙄

  • jackjctaylor Jack Taylor (@jackjctaylor) reported from Islington, England

    @virginmedia I’ve just received an email from you saying my new package is ready and shows me renewing for another 18 months, this is dispite the fact I called to cancel last week and we’re due to be cut off on Feb 11th. What’s going on?

  • garveyjd3 garveyjd3 (@garveyjd3) reported from Sutton at Hone, England

    @virginmedia You did great in sorting out my internet issues quickly and sorting the right wires but you didn't have to sever my satellite dish cable... That needs replacing and splicing now....

  • tufnelljimmy James Anderson 🏛 (@tufnelljimmy) reported from Islington, England

    And @virginmedia is down again in N19.

  • Paul_Wingfield Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England

    @virginmedia No. That's the earliest they can come. But, the real problem isn't the router. The network's been flakey since Christmas, (couldn't watch your UHD channels) & worse this last week until today when it all completely fell over.

  • Paul_Wingfield Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England

    @Virginmedia When working your network is fantastic but when it fails you are disastrous! 😡 There are at least 20 houses near me with the same problem and you are telling us all that our Hubs are faulty. Hasn't it occurred to you that we probably have a serious network problem?

  • dancmpbll1 Danny Campbell (@dancmpbll1) reported from Eltham, England

    Virgin media are so bad!

  • karenlilylion karen butcher (@karenlilylion) reported from Camden Town, England

    @virginmedia I just need the service i pay for to work and not to wait 50 mins for someone to answer the phone and not to be lied to that is all

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Hikari_Yamii Josh (@Hikari_Yamii) reported

    @virginmedia why is no one communicating? I told you about this problem 8 hours ago

  • DavidColeman33 David Coleman (@DavidColeman33) reported

    I've been a @virginmedia broadband customer for about 20 years & been happy. My company will be paying my bills but I can't get the bills sent to the company! BT can do that no problem! Seems that I might be forced to move from Virgin Media to BT :(

  • djtiggeh Tiggeh 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@djtiggeh) reported

    @virginmedia and that won't make a blind bit of difference to me at this moment. Do you think it's acceptable to be paying full price for a service which is intermittent? What if I had to rely on working from home via the internet?

  • Hikari_Yamii Josh (@Hikari_Yamii) reported

    @virginmedia YOU MADE THE PROBLEM YOU ******* FIX IT QUICKLY

  • scabendon Mike B (@scabendon) reported

    @virginmedia @1timms Hi Mary, how did you fix this problem? thanks

  • Hikari_Yamii Josh (@Hikari_Yamii) reported

    @virginmedia ever heard of a thing called customer service?

  • Hikari_Yamii Josh (@Hikari_Yamii) reported

    @virginmedia your Internet is still broken? Are you fixing it today, or waiting for aliens to come and give you the ******* answers?

  • Feintified Mikey │ Feintified │ (@Feintified) reported

    I must be the only person that never has issues with @virginmedia broadband, Like my internet never goes down or anything...

  • TheFilthyGringo Damien (@TheFilthyGringo) reported

    @virginmedia hi I need help from an actual person. Not the automated chat bot. Grateful if someone could contact me to arrange a telephone call or live chat with an actual human being. Thanks

  • TheHiddle Heidi Miller (@TheHiddle) reported

    Bloody @virginmedia down again until 12pm..this is the third time in a month..discusting for the money we pay..and when your working from home. 🤬🤬🤬