Virgin Media Outage Report in West Wickham, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 10: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of London, London, Poplar, Streatham, Newham, Croydon, Barking, City of Westminster, Paddington, Welling, Islington, Orpington, Wandsworth, Southwark and Greater London.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| City of London |
Internet | |
| Orpington |
Internet | |
| City of London |
||
| London |
Internet | |
| Poplar |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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AJB Consultancy Group Ltd
(@ajb_ltd) reported
from
Sutton at Hone, England
@virginmedia No difference. From the amount of complaints I have read on the same issue I think you know what the problem is with the new box.
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MadeAmazing
(@madeamazing_) reported
from
Bromley, England
Nice to know @virginmedia are absolute animals towards old people. Not a care in the world. Just cutting off their phone line without considering the consequences & impact it could have on two elderly people. Sickening behaviour. My poor granny is so distressed.
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Niall Thorpe
(@niallthorpe08) reported
from
London, England
So we’ve waited 4 weeks for @virginmedia to install our TV and WiFi, telling us it’s been in the flat before, they get here finally and say it’s never been in the flat and we can’t have it! So they’ve left and we’re back to square one....
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia All I want is someone as determined as you are in resolving the way I have been treated and the lack of service that I have not been provided with
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Stephen McGlynn 🏴
(@StephenMcGlynn) reported
from
Merton, England
@Jennie_Dale @virginmedia I love good customer service 🤥 can't be as bad as @DirectLine_UK
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia : honestly I am baffled by your customer experience! Had ordered a broadband connection and had to collect from a store nearby. 1. Address not given. No email, no text and not even available on the logged in section online.
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia Tell me about it this has been going on since June poor service poor management poor customer relation but they still want to take my monthly subscription
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steven ereira
(@EreiraS) reported
from
London, England
Virgin Media I would not recommend you to my worst enemy after being promised 8 times a manager will call me back within 1 hour disgraceful
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia 3. I now embark on a painful 55 min call with your customer service folks on phone, with no one able to trace what this 7 digit code is or why is it not mailed to me beforehand.
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Shubhanga Prasad
(@shubhanga59) reported
from
Merton, England
@virginmedia 4. The store owner has better customer experience wisdom and allows me to take the package (after seeing my ID), but keeps the barcode on the package and asks me to text me the code when I receive it.
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Jill Stanford
(@JillStanford7) reported
from
Lambeth, England
@virginmedia The fee is to change my husbands name (which actually has wrong initials) to mine as I have always paid for it and dealt with it. You also want to close down account and start another with new direct debits!!
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It seems ok the last few times I have checked it, but the whole point of this is that several months have passed with poor service poor management and me getting not the service I am paying for. Only time you want to telephone is when you want more money
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok is there a number that I can telephone or department that I can ask for. I wish all advisors was determined resolving my issue as you are.
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AJB Consultancy Group Ltd
(@ajb_ltd) reported
from
Sutton at Hone, England
@virginmedia our Tivo box is showing menu and sound but no picture. Worked fine for 2 weeks in cooling off period. Also was on hold for 35 minutes today. Please provide solution. Not happy.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia No I do not have a reference this has been going on since June of this year it's disgraceful how I am being treated poor management poor service
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MadeAmazing
(@madeamazing_) reported
from
Bromley, England
@virginmedia Well in talking to two of your customer service team they say you haven't. But two others say it has been!! Complete chaos. And terrible customer service.
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia @richardbranson @skytv_ Much appreciated for that email address, I will be firing off a email tomorrow. I'll give some home truths about her poor management
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I have been with you for 7 years now and each time I think this service is getting worse and worse depending on who you speak to
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AJB Consultancy Group Ltd
(@ajb_ltd) reported
from
Sutton at Hone, England
@virginmedia new customer and TiVo box is not working after 2 weeks. Shows menu and sound but no picture. Please provide a solution. Not happy.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok but I will try the first link first. As I want to resolve this on a high authority this is bad customer service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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steven coddington
(@coddy68) reported
@virginmedia Will there be any compensation for loss if service and two days of work so far ruined because no internet
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Jemmy55 🏴 🇮🇱🇬🇧
(@Jemmy551) reported
@virginmedia It’s Jemmy not Jeremy. I sent the complaint earlier today and I’ve had enough. The scammers behind these calls are criminals who have no respect for older people, they seem to think we’re stupid and easily conned. Virgin Media should think carefully who they award contracts to.
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Anthony Guansing
(@GuansingA) reported
@virginmedia I managed to speak with someone from customer service at about 1pm and they looked into the issue and informed me that a technical manager will be in touch within the hour, as it requires a higher level of knowledge to explain and resolve the issue that was almost 2hrs ago.
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HarryHansEhebrecher
(@HarryHa12547970) reported
@virginmedia Not really as THERE IS NO COVERAGE so how exactly do I make a call? Surely you can look and see what the problem is based on postcode and tell us what is going on?
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Yateesh Kamath
(@yateeshkamath) reported
@virginmedia Honestly, I can’t repeat the same issues again have done it enough for today. Either sole this issue on priority by replacing the hub and sending a technician or please cancel my connection. My time is money and I have wasted a lot today. Thanks.
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Jez - 🇪🇺 - ⚕️
(@JCAFC1) reported
@virginmedia No known issues
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Anthony Guansing
(@GuansingA) reported
@virginmedia I have done a pin reset, network reset, factory reset from VM Connect App reset, reset from Desktop Hub 3.0, unplug all wires and powers cable check reset... as stated before, have done all those previously and then the engineer came and gave a new Hub 3.0 and still no change
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Anita Chaudhuri
(@anitachaudhuri) reported
OK, fair play to @virginmedia, the issue has been swiftly resolved.
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Kath Rella
(@KathRella) reported
@ICOnews Don't suppose you've got any info about how much you fined Virgin Media when they exposed 900,000 users intimate browsing habits in an insecure web-facing database? I did Google, but I can only find mention of the incident last March, not what action you took over it.
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Alexandre Alberdi
(@AlxAlberdi) reported
@virginmedia Just checked, fix estimate 12/07!!! Is that a joke?