Virgin Media Outage Report in West Wickham, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Wickham, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near West Wickham, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Newham, Paddington, Croydon, Poplar, Southwark, Camden Town, City of Westminster, Caterham, City of London, Islington, Kensington, Redhill and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Total Blackout | |
| Hammersmith |
Internet | |
| London |
Total Blackout | |
| Newham |
Internet | |
| Paddington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near West Wickham, England
Latest outage, problems and issue reports in West Wickham and nearby locations:
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David
(@davidatdisney) reported
from
City of London, England
Five jobs I've had: - Paper boy - Virgin Media Customer Service Rep - Lloyds Bank Customer Service Rep - Special Needs Camp Counsellor - Actuary
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
No internet this morning @virginmedia , who kindly say I only get a refund on this service if it’s down for TWO DAYS! How on earth do they get away with such shabby service. Please tell me if I’m running my business that shabbily #unhappybusinessperformancoachtoday!
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Sujal Shah
(@sujii_shah) reported
from
Kensington, England
First time I’ve ever finished my data on my phone because I had to keep tethering internet at home because @virginmedia can’t be bothered to fix the internet at my house. Mum, dad if I die this weekend and can’t contact you, you can blame @virginmedia 😡
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia I did. This is where this conversation started. The first time I tested using, it claimed all was well. Substantially it simply advised me to restart the router. It was not of any help, hence I moved the router, which resolved the issue & uninstalled the app.
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia As I said, I’ve done the pin reset thing as Ben suggested. I’m fed up trying to fix something that wasn’t my fault. And I won’t get any recompense. I feel trapped by @virginmedia Can’t wait to escape
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Thanks. It’s only been down this morning. I’m advised it’ll be back by 4pm. So I lose one day of study/work and have no recompense because it isn’t 2 days. I can’t wait to leave Virgin Media but feel trapped. Not a good place to be.
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#hellomynameis Jenny
(@loftyjen) reported
from
Camberwell, England
@virginmedia Have already spoken to a customer advisor today - is due is with the fraud dept failing to follow up issues & so now going via complaints dept.
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia No. Ever since I've had broadband, the router (of which yours is my third), has been pretty much in the same place. I've had your service for maybe 3 years. The issue is relatively recent. The nearest items are 1) my PC 2) loudspeaker. 1/2
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia I've had the issue for several months. Used to have no problems. Moving the router seems to have resolved it.
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Riccardo Servini
(@RicBebop) reported
from
Lambeth, England
@mrbonturcode @virginmedia That whole entire service is bullshit.
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Ally Dear
(@dear_allison) reported
from
Poplar, England
@virginmedia I’m trying to cancel my shitty overpriced virgin media and I’ve been on hold for 40 mins with no answer. Quick enough to take my money though. Wankers
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Bronte Jackson
(@bronte_jackson1) reported
from
Lambeth, England
finally fed up of numerous phone calls and complaints to @virginmedia after having no broadband for nearly 8 weeks.Going to change provider, A) customer service is shocking, B) they lied to my face as to when the so called problem was going to be fixed.Don’t go with them, EVER!
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ANT
(@pantsant) reported
from
Camden Town, England
COMPLETE BLACKOUT OF LANDLINE, TV AND INTERNET CHEERS @virginmedia FOR YOUR SUPERFAST SERVICE, MAYBE TRY SPENDING LESS ON SHITTY ADVERTS THAN CUSTOMER SERVICE
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Jelena Culum
(@jelenaculum) reported
from
Camden Town, England
@withnail69 @virginmedia Probably not and will fix it at some point next week
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Luminousbeige
(@LuminousBeige) reported
from
Camden Town, England
Trying to cancel virgin media @VirginMedia_One is like trying to achieve alchemy from shit - just can’t seem to get through and when I go they pass me over to a new department. Ffs 25 mins on the phone now
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia Was useless. Uninstalled. Moved my router seemed to fix the issue
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Steve 'Buzz' Pearce
(@stevebuzzpearce) reported
from
Camden Town, England
@GavinWilkie @beeshi @virginmedia Same. @virginmedia I’m switching because of your crazy high pricing and a year of promises to fix but only if I pay more. 200mb promise, never ever got higher than 50mb, peak times are dismal at 0.5mb. Bye.
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Again, hoops to go through to log a complaint. Why can’t YOU log it on my behalf. It’s called customer service. Sorry, @virginmedia is generally not fit for purpose when it comes to customer care. I’m sure your hands are tied by a ridiculous, uncaring system
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia Before I moved the router, I kept on losing Internet connectivity in other rooms in my one floor flat on my phone. No issue in my living room where the router is located. I would have to disconnect Wi-Fi on my phone, then reconnect. I moved the router by a about 1 foot. Now fine
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#hellomynameis Jenny
(@loftyjen) reported
from
Camberwell, England
@virginmedia Have already spoken to a customer advisor today - is due is with the fraud dept failing to follow up issues & so now going via complaints dept.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Anthony Roberts
(@ant130979) reported
@virginmedia hi need help with my setup, i had no line to house so engineer temp concect me to my neighbours. Signal not perfect db but could not add boosters as it would affect theirs. Construction team should have put me a line in by april 21st
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Ellyn Somerville
(@Ellyn106) reported
@virginmedia No response and now to late again. I want a call from a manager as soon as possible. This is urgent as I am totally fed up with the atrocious customer service
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Sarah
(@smoxon83) reported
@virginmedia can you stop calling me twice a day and hounding me about fake deals. Finally relented this evening only to be on a call for 15 minutes that ended with 'we can offer you lots of new things for more money' more than happy to cancel at the end of my contract
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LeehamMayoor
(@LeehamMayoor) reported
@virginmedia @justforlayfs Wanna fix my Internet by any chance?? Supposed to be getting average speeds of 200mbps, can't even hit 30🙄🙄
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andrea
(@andreammcrosby) reported
@virginmedia I tried twice they called my mobile , once I was put on hold and cut off second time I literally had no clue what she was saying , if it doesn’t go down or at least the same as a new customer I’ll be moving
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Raviina.
(@Raviina_) reported
@virginmedia how can your customer service line be so horrific! Service is shocking. Misold packages to then be overcharged!!!!
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Benji Foxy 🦊
(@Benji_Foxy) reported
@virginmedia Thanks for the help, I have posted on the forum. I think you should invest in having proper customer service over socials like other service providers do (like BT)
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james ford
(@JamesfordFord) reported
@virginmedia I have to turn the router on and off most times to reset it to get the wifi working. As it’s not completely broken you won’t fix it but I spoke to 2 agents previous that said they would send out the hub. Very frustrated
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Aidan 🎢😍 (25/02/23)🎫
(@Gaga_BoyBeliebs) reported
@ryanbate @virginmedia The way stuff is worded is horrendous, almost as bad as getting thru to an Indian call centre.
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imie⁷
(@jeonsyuna) reported
@virginmedia Idk just fix it freak