Virgin Media outages and service status in West Wickham, England

Problems in the last 24 hours in West Wickham, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Wickham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near West Wickham, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Southwark, Bromley, City of Westminster, Bexley, Warlingham, Poplar, Thornton Heath, Purley, Coulsdon, Sutton, Mitcham, Caterham, and Orpington.

City	Problem Type	Report Time
Croydon	Internet	18 hours ago
Southwark	E-mail	2 days ago
Southwark	Internet	2 days ago
Croydon	Internet	2 days ago
Bromley	Internet	2 days ago
Bromley	TV	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near West Wickham, England

Latest outage, problems and issue reports in West Wickham and nearby locations:

• 
  mark (@PieFaceMark) reported 6 minutes ago from Poplar, England

  Absolute nightmare with @virginmedia arranging new package. Since agreeing package deal yesterday I've received FOUR different emails telling me I'm gonna be paying four different amounts, all higher than what was agreed. Absolutely terrible customer service and real headache

• 
  Catt Hurman (@catt_hurman) reported 7 minutes ago from Bromley, England

  @virginmedia Hi @virginmedia guess what? I still have no wifi. Our 8th engineer visit scheduled for today (this time rescheduled because they needed a permit for the work). Just had a text saying engineer will be here next Tuesday now. Livid does not cut it. What kind of service is this?!

• 
  marksonofjohn (@marksonofjohn) reported 8 minutes ago from Camberwell, England

  @virginmedia Hi No broadband service in CB113HG Can you please tell me what the issue is.

• 
  MegaDan, #GeneralElectionNow 3.5%, #FBPE, #FBPPR (@amiwrong82) reported 10 minutes ago from Worcester Park, England

  Appalling from @virginmedia today! The whole network in shambles today, no one working from has been able to do anything! Just spent 40 minutes listening to Footlose in their phone queue and as I got to the front, they put the phone on me! Absolute shambles!

• 
  Philip 🦅 (@Phil_Swallow) reported 11 minutes ago from Croydon, England

  Shockingly bad experience (again) from @vmbusiness @vmbusinesshelp - “upgrade” yesterday has wiped out my Wi-Fi - engineer coming next week. Couldn’t make it up, these cowboys really are the worst

• 
  Nick Tippett (@nicktippett) reported 13 minutes ago from Croydon, England

  @virginmedia Pre install Refused to acknowledge any wrong, wouldn't get anyone to even attempt to look till 24th, cust. Service refused to engage as pre installs problem, so am left still with no Internet and no way to sort issues, plus having been spoke to rudely

• 
  Philip 🦅 (@Phil_Swallow) reported 14 minutes ago from Croydon, England

  There’s a new Hitron Chita paperweight from @vmbusiness @vmbusinesshelp - it’s expensive but the only thing it can do without going out of service every few minutes

• 
  Millwall halfwayline (@millwalljdb) reported 16 minutes ago from Camberwell, England

  @philclarke0170 Virgin media seems to be the problem

• 
  Jane Common (@JaneCommon) reported 23 minutes ago from Camberwell, England

  @virginmedia It obviously is an area issue as we have an area WhatsApp group and everyone’s internet is down: but I don’t have time to call as I have appointments all afternoon and knowi will be stuck in a queue for an hour minimum. Can you email to alert them to the issue???

• 
  Mike Fuller (@ninepine) reported 23 minutes ago from Banstead, England

  @virginmedia Callback should have happened days ago. Now the person on 150 says that you failed to complete a process. They then tried to miss-sell me an upgrade to my package. Still not fixed but "should be" in a few hours! I doubt it. Abysmal deceptive service.

• 
  travelling Adam (@TravellingAdam) reported 29 minutes ago from Blackheath, England

  Virgin why do I keep losing my mobile network? @virginmedia (been trying to post this since 11am lol) as I have virgin broadband as well. 😤

• 
  JJ Hazan (@HazanJJ) reported 32 minutes ago from Blackheath, England

  @virginmedia Still down in Lewisham SE8 for me

• 
  A voice only (@Avoiceonly2) reported 41 minutes ago from Blackheath, England

  @Marcroy_Smith @virginmedia Same here and customer service not available either

• 
  A voice only (@Avoiceonly2) reported 43 minutes ago from Blackheath, England

  @virginmedia @massrossini1 System was restored this AM then stopped again at 4pm cannot do no work at all and customer service lines busy

• 
  Befitat50 (@befitat50) reported 45 minutes ago from Camberwell, England

  @virginmedia Still bad this morning and seems as if no one from your side @virginmedia cares about it at all.. What should I do? Leave you guys..

• 
  R. Aaron (@aaronuart) reported 47 minutes ago from Merton, England

  @virginmedia I have had internet issues since September last year I have called up too many times to count and once again internet is out in SW19 and now you want to rise your prices. Please can I get a solution and not one that means a technician cancels last min today!!

• 
  Frank Douglas, Hon. PhD. (@fdoug23) reported 48 minutes ago from Merton, England

  Great to see another SNR outage in SW19 @virginmedia and no ‘fix’ date. @Ofcom

• 
  Philippa Rooke (@Flipringer) reported 50 minutes ago from Bromley, England

  @virginmedia Hi, I've been on the website & phone help for 2 hrs trying to get contact number changed on our acct (it's incorrect & won't save any edit via any device) but can't get a route to the correct help. We have an engineer coming who needs correct number, what can I do?

• 
  anne hill (@gorgeousuk) reported 55 minutes ago from Bromley, England

  @virginmedia My husband has called because he is the account holder and has a Virgin phone. Virgin apparently will call tonight/tomorrow morning. However, my feeling now is that your service will work for a time and then will go bad, there is a pattern.

• 
  Joana (@JoanaLoGomes) reported 58 minutes ago from Merton, England

  Hey @virginmedia. Any chance the Broadband issue is getting fixed soon in SW17? I’m working from home tomorrow, so this is a bummer really!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🇬🇧 Andy🇬🇧 (@4peterborough) reported 10 minutes ago

  @virginmedia What’s the point? Everyone is suffering the same problem. I’m sure if you check on social media you see people do not like this function

• 
  Jaspar | 🏒 LGI | 🏳️‍🌈 🏳️‍⚧️ (@JasparColeman) reported 10 minutes ago

  *cries in Virgin Media customer*

• 
  Jambo (@The_real_Jambo_) reported 11 minutes ago

  @CliveR39 @virginmedia @Ofcom I lost tv service before the world cup started for 16 days, I was told I would recieve automatic compensation but didnt recieve any discount, had to raise a complaint and they told me they would offer £20 as goodwill gesture because I didn't have total loss of service.

• 
  Sana (@LadySs) reported 15 minutes ago

  @virginmedia service team have been truly abysmal in dealing with the situation involving a 91-year old lady who was out of contract. She was repeatedly told to check your emails unacceptable given her age and circumstances.The lack of compassion and understanding shown is bad

• 
  lizrichards24 (@SonyRichards4) reported 15 minutes ago

  Here we go again, unable to cancel an old SIM card from @O2 and @virginmedia

• 
  Leigh Gow (@LeighHutch90) reported 18 minutes ago

  Why is the sky sports+ red button option still terrible? @virginmedia

• 
  Paul Green (@pgreen83) reported 18 minutes ago

  @virginmedia I have sent you two private messages and have not had a response. Is this how you treat customer complaints?

• 
  Anand Gupta (@anandcheam) reported 20 minutes ago

  @virginmedia can you spend some money on customer care so they can answer calls / chats and LISTEN when they do ? You guys sent me 2016 router box when the agreement was to send the latest and now no one is licking up the phone, is that joke? @Ofcom British regulators need to penalise where it starts hurting the service company. Like they do in the USA, 100s of millions of pounds or billions. Not peanuts.

• 
  Billy (@navanac1982) reported 22 minutes ago

  @DaveRutt2 @virginmedia I've just cancelled my home move request as they gave me a new 2 year contract (which I was never told about) that doubles in price after a year. This is my first time moving, been with virgin for almost 18 years. They won't be getting installed at my new home

• 
  Jim_Bo (@burchett84) reported 23 minutes ago

  @virginmedia Hello, can someone please help me regarding my account.