Virgin Media Outage Report in West Drayton, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in West Drayton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in West Drayton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near West Drayton, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Finchley, London, Feltham, Bushey, Watford, Ealing, Slough, Surbiton, Wembley, Isleworth, Chertsey, Greenford, Hampton, Kensington and Twickenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Finchley |
Total Blackout | |
| London |
Internet | |
| Feltham |
Total Blackout | |
| Bushey |
Total Blackout | |
| Watford |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near West Drayton, England
Latest outage, problems and issue reports in West Drayton and nearby locations:
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@Chagrilled @virginmedia Never going to happen . You should go elsewhere like I am
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@superstaryas7 @virginmedia Exactly the same issue for me. Constant tv and broadband outages for weeks and zero ‘customer service’ from @virginmedia cowboys
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia My issue is that this happens all the time . It’s about the seventh fault in as many days . The tv and broadband both constantly go down , service is totally unreliable . So even if you ‘fix’ it, it will probably only work for a few hours @ofcom
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Dr. Amerah Ahmed
(@Amerah_Ahmed) reported
from
Kensington, England
@virginmedia note...... it is not good customer service to disconnect the call simply because you are unable to answer some legitimate questions relating to your poor service. I made a move to you last month and have to say it is one of the worst decisions that I have made!
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia I have raised many complaints. Just received an email in broken English that made no sense . And, weeks on, the faints still continue! @ofcom
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marc foley ⚒
(@marcwhufc) reported
from
Barnet, England
@PaulGrayburn @30Sixteen @Coffers1981 @JayRudd4 @virginmedia I agree virgin broadband is better sky was ******* useless mate we got all sky sports and even bt sports with virgin and cheaper than sky and never had bt sports with sky 👍🏻
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia If you were sorry you’d fix the problems. They’ve gone on for weeks @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@c1boon @emma_charlie_tc @ktstripe @AnneCross1 @virginmedia When I called them they blamed my issues on rats !!! Still without reliable tv and broadband 3 weeks later @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@MAP_PM @virginmedia This is the norm. They never resolve any faults
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@Amerah_Ahmed @virginmedia They are a joke . For the past two weeks constant faults on tv and broadband in sw5. They do nothing . Non existent rude customer service . Time to leave
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MarkBlunden
(@markblunden) reported
from
Maidenhead, England
@virginmedia you’re broadband has gone from great to very unreliable. It seems to drop out regularly now. Paying a lot for your service sort it out!!
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@robackroyd @virginmedia Trust me the call centre will never give you correct info . I say this as someone whose broadband and tv has cut out almost daily in last few weeks @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@charlwadephoto @virginmedia Same problem for me in Sw5. Worse of all they could not care less
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@klester1982 @virginmedia Their ‘customer service’ people are a disgrace . Their service even worse . Constant outages of broadband and tv in sw5 @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@RuthPetrie1 @virginmedia @Ofcom Thanks I don’t hold out much hope . Someone had informed me the issues are to do with them not upgrading the cabinets you see on the pavements outside. The older cabinets cannot Cope with high usage !!! @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia I have raised many complaints . I just had a reply by email in broken English weeks later. The reply made no sense. Three weeks on the faults continue @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia @TomalinHQ Without doubt they’re the worst provider and worst for customer service . They just could not care less
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@HaugheyJulie @jpbroughton @virginmedia Indeed: you might as well not bother calling . The worst ‘customer service ‘ I’ve ever experienced @ofcom
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Dr. Amerah Ahmed
(@Amerah_Ahmed) reported
from
Kensington, England
Nor matter what the method of engagement may be with a customer. Never forget humanism & humility! You reached the levels of success because of ‘Once upon a time’ those values existed. Note to @virginmedia #MasterMinds #WednesdayThoughts #WednesdayWisdom #CustomerExperience
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@iheartsnuggles @virginmedia Yes. It’s more often down than not
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Skoobz
(@PsychoSkoobz) reported
@virginmedia 2 days in a row its gone down in the morning and back on by 3pm. Being told upgrades in the area are causing problems, but after 5 weeks if it doing this in my area, I'm sure something else is at fault here.
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Jess
(@JessWilliamson1) reported
@virginmedia Just poor service!... Everytime.
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SMG
(@St1ngRae) reported
@virginmedia Thank you. It's E17 3JH. The internet is now completely down. I shouldn't be paying for this anymore. I have asked other friends around London and they have had the same issues for weeks. How is this allowed to happen?!?
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Alice Thomas
(@alitom24) reported
Internet down @virginmedia B29
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REFURB IT ALL BUILDERS
(@Refurb_it_all) reported
@virginmedia please can you tell me how to contact your CEO Lutz Schuler to explain the HORRENDOUS service myself and my whole road and area have been facing for months no internet,intermintent,slow speeds and everything that could be wrong my no is 07854100884
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Marty H. | Film Editor London
(@IPASocialist) reported
@rosstmiller @virginmedia Yes! I get it with Prime on PS4. Once a night it freezes and I get a spinning buffer wheel. I wasn't sure exactly if it was Virgin, Prime or PSN causing the issue. WiFi works elsewhere, but the only way I can get Prime working is to restart the PS4.
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Jayne 💙
(@_o_Jayne_o_) reported
@virginmedia I don't want to book an engineer if the problem is the network. The service status tests aren't conclusive. Are other customers in the area having issues?
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Barb Jungr
(@barbjungr) reported
@virginmedia I cannot get through on your switchboard to speak to a human because of the system you have on your switchboard I do not have the option to talk to anybody about the problem I have. The customer service is appalling. You charge a lot of money for your service but you must service
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Rich Wearz
(@wearz) reported
Has anyone got broadband issues with @virginmedia in Nth London N8? #virginmediadown
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Sarah Edwards
(@missy_sedwards) reported
@virginmedia @virgin@media (cont) this hasn’t happened after four phone calls. The issue is so severe it is impacting our efficiency and ability to work from home. Please would you escalate to your Director of cust/ services to review this case. Thank you