Virgin Media Outage Report in Stepney, Greater London, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Stepney, England
The most recent Virgin Media outage reports came from the following cities: Poplar, London, Ilford, City of London, Hackney, Hammersmith, Southwark, Wembley, Camden Town, Croydon, Barking, City of Westminster, Newham, Enfield Town, and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Poplar
|
Internet | 48 minutes ago |
|
London
|
Internet | 1 hour ago |
|
Ilford
|
Internet | 2 hours ago |
|
London
|
2 hours ago | |
|
City of London
|
Internet | 2 hours ago |
|
London
|
Internet | 3 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Emma Churcher-Holt (@emmalouchu) reported from Camden Town, England@BBCWatchdog I was without TV service with Virgin Media for over a week this month, could only use chat bot, eventually a live chat with a person because I took to twitter, but they couldn't help me either. Still waiting for the comp form they said would come automatically.
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Sam Batty (@sam_batty) reported from Islington, England@virginmedia We’ve been disconnected early. Been trying for nearly an hour on your live chat but no help provided at all. Still waiting.
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Deano (@Deano1969) reported from Wandsworth, England@virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?
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Emma Churcher-Holt (@emmalouchu) reported from Camden Town, England@virginmedia No, I have TV service only and the live chat agent said I would get the compensation form.
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Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England@virginmedia Hello there, it’s past 12pm and we’re still without any Internet connection (and getting desperate now). I’d like to stress that this isn’t an intermittent signal issue but a total loss of service as we’ve been having no Internet connection AT ALL since last Friday. HELP PLEASE!
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Andrew Colman (@scuttyoftheyard) reported from Ilford, England@virginmedia And now the service checker doesn't seem to be working either....
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Kerry Vaughan (@Boubs1985) reported from Addington, EnglandAint it funny how my Internet was good as gold until @virginmedia tried to convince me to upgrade. Now its absolutely terrible 🙄
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CJ (@ZJM_331) reported from Islington, England@virginmedia your service checker isn’t working. Can you please advise of service issues in the N1 area as the broadband has gone down again? Thank you.
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Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England@virginmedia Yes I did try to call but couldn’t get hold of anyone after a 20 min wait. As you can see from the screenshot above in previous tweet, every appointment I make gets cancelled. Are you able to do something about this? Any help would be much appreciated
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Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England@virginmedia Hello there, DAY 5 without Internet connection here and I haven’t received any update from you. Can you PLEASE make some clarity on what is going on and when we can expect this to be fixed? Surely you should have sent a technician to check on us by now… Absolutely awful.
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Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England@virginmedia No, no one has ever used my email to login on your forums. In the meantime it’s DAY 6 with no Internet service, good job Virgin in supporting us fixing this 👍🏼
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marksonofjohn (@marksonofjohn) reported from Camberwell, England@virginmedia Hi No broadband service in CB113HG Can you please tell me what the issue is.
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Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England@virginmedia I’m sorry but we have been facing a total loss of service since we have no Internet connection whatsoever!
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Stephen Champion (@Champs707007) reported from Wandsworth, EnglandReally losing my patience with Virgin media now. Down for 8 days been told 3 times it’ll be fixed within 24 hours but won’t send an engineer out
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Patricio Simonetto (@PatricioSimone2) reported from Tottenham, England@virginmedia Still terrible. Can’t even watch TV. It works some hours and then it fails
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Urban Edge Capital (@UrbanEdgeCapit1) reported from Brentford, England@virginmedia Can you please fix the broadband in the NW9 0TE area. Its been 5 days already. 😪
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Andrew Colman (@scuttyoftheyard) reported from Ilford, England@virginmedia Seems like the whole area is down. Normally you warn me if works are planned, but not this time.
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Patricio Simonetto (@PatricioSimone2) reported from Tottenham, England@virginmedia wifi doesn’t work. It’s impossible to get in touch with them in the phone. The worst internet service I have had…
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Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England@virginmedia Just spoke on the phone with an agent called Denande; I explained to her that days ago other Virgin agents reassured us that we would get compensation towards our next bill due to this outage and she said they lied to us and we won’t get any. This whole mess is becoming a circus
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Alessandro Ferrara (@iamAleFerrara) reported from Kensington, England@virginmedia Can you just send a technician over to us? I’d assume you’d prioritise a customer that has been left with no Internet for 5 days? I’m not going to post the issue on an online forum, I’m asking you to provide support please.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Glen Burnett (@BurnettGlen) reported@bradfreeman93 @virginmedia Having issues in ipswich dropped out am hour ago won't even let me access the app with 5g mobile data on.
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Peter Edwards (@oldfirehazard) reported@virginmedia Service went down yesterday evening before 20.30. It seems to be working again this morning, I don't know what time last night it was restored.
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Matt Hopkins (@Hopthings) reported@virginmedia Just provide a better customer experience. The technology is solid and am happy with the product, but someone at VM needs to start taking customer service more seriously.
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Marty Woodhouse (@marty_woodhouse) reported@virginmedia fastest and most reliable wifi my arse, goes down more than mia khalifa, at least with her you know what you’re paying for, feels like we are paying for a connection piggy backed off the neighbours ******* toaster at times
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Jonathan Ward (@jaward916) reported from West Bromwich, England@virginmedia Morning! So I checked the app for status and was fine, but on the website it said known issue all services. So I subscribed to the SMS alerts and it was "back" at 22:03. Hopefully it stays that way!
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Steve@Appby.Design (@SteveByDesign) reported@l1vparkinson @virginmedia @YodelOnline I once worked for yodel as a courier. Worst job I ever had. With some of the things I saw I’m not surprised this happens . Yodel’s reputation is no secret. Companies use them cos they’re cheap and with great cheapness comes great irresponsibility.
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Glen Burnett (@BurnettGlen) reported@virginmedia care to enlighten me why my broadband has been down the past hour!!?!
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RPSPNP (@RPSPNP1) reported@virginmedia Hi! To update you, yes I can upgrade my modem to Super Hub 3, but for a charge of £35. Apparently this is for activation. My Super Hub 2 has been causing a few issues so I may need the upgrade. Thank you.
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Thunaiyan (@Thnaiyan) reported@virginmedia Hi, I moved to a new accommodation and i chose virgin media for my internet service, they gave me an appointment on 14 May, and the engineer came on 7 May and said everything is ready for setting up. Why the wait then? Can you just provide the connection now?
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Amanda-Jane Campbell (@marmaladejane1) reported@virginmedia Sorted in about 1.5 hours. Sadly lost at the beginning of our church service and came back on just after the end!! Hey ho!!