Virgin Media outages and service status in Stepney, England

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Stepney, England

The most recent Virgin Media outage reports came from the following cities: London, Hackney, Newham, City of Westminster, Waltham Forest, Islington, Southwark, City of London, Poplar, and Tower Hamlets.

City	Problem Type	Report Time
London	Internet	16 minutes ago
London	Internet	2 hours ago
London	Internet	3 hours ago
Hackney	Wi-fi	5 hours ago
Hackney	Wi-fi	10 hours ago
London	Internet	12 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

• 
  Steven Kraan (@drawing_daily) reported 2 minutes ago from Islington, England

  @virginmedia Hello Virgin Media, I’m trying to pay my monthly broadband bill online but when choosing pay bill it keeps redirecting me to your help page, so I can’t pay atm. When will this be fixed (won’t be paying late fees). Many thanks 🙏

• 
  kevin richardson (@kevinri00714924) reported 6 minutes ago from Poplar, England

  @virginmedia So someone fraudulently set up an account in my name. Because I don’t know the password to something I didn’t set up I’ve now spent 5 hours on the phone to 5 different @virginmedia reps and a debt recovery letter. Never use @virginmedia #badcustomerservice #stress

• 
  Mustakim. (@Mustxkim) reported 6 minutes ago from London, England

  Virgin Media moving weird. My wifi is working but for certain things. YouTube, IG, Disney+ is all fine but Safari, Twitter and other apps ain’t working. Fix up man. I ain’t paying all this money for daily issues @virginmedia

• 
  kevin richardson (@kevinri00714924) reported 11 minutes ago from Poplar, England

  @virginmedia I’m pig sick of spending my time on the phone to not get a resolution. I’ll have another web chat and hope someone can finally see this issue out. Thanks

• 
  Helen Reihill (@BBLn15) reported 13 minutes ago from Hackney, England

  @virginmedia Please as I have been paying for service

• 
  Helen Pinkers (@Barchetta66) reported 14 minutes ago from Islington, England

  @virginmedia So that’s it. We’re still no closer to solving this issue than we were when it went down at the beginning of the week. Absolutely dreadful service.

• 
  Vignesh (@mistervickster) reported 16 minutes ago from Islington, England

  @virginmedia how do you have the worst customer service ? Will just have to book a technician to sort out issues with account login.

• 
  Marian Martin (@marianmartinart) reported 17 minutes ago from London, England

  @virginmedia the WiFi here has been awful for the last few months, we've been on the same router for twelve years now, is there anything you can do to help?

• 
  Steven Peterson 🏳️‍🌈 (@squeakytoy) reported 18 minutes ago from Islington, England

  I called @virginmedia back and they are now saying they won’t be able to install my internet until February 15th, a month after they sent me the modem. They’ve already activated my account and are charging me, but are telling me that shouldn’t have happened and they can’t fix it.

• 
  royal 🌈 (@elthampalacegay) reported 19 minutes ago from London, England

  Can you please just sort out the broadband issues in SE9 @virginmedia Been ongoing since the 30th with timeline of resolution continually moving out.

• 
  Annie Caird 🌻 (@AnnieCaird) reported 19 minutes ago from Islington, England

  @virginmedia How long have you got? I have just sat down in a restaurant to cry on a friend’s shoulder. The nice server said, “how are you?” I just burst into tears! Seriously. My disappointment is palpable. I want to go back to @BT

• 
  SallyH (@sallyhhk) reported 27 minutes ago from Islington, England

  @virginmedia 3 hours of online chat and I’m still haven’t managed to cancel my subscription. Why is it so difficult??

• 
  Lucy Hunte (@HunteLucy) reported 41 minutes ago from London, England

  @themotablogger @virginmedia Terrible in Dagenham too! At least 3 times a day it drops out and normally in the middle of an important meeting! Not good enough!!

• 
  Shar 💙 #IStandWithUkraine (@sharlewis58) reported 43 minutes ago from Hackney, England

  @virginmedia the tv connection has had a fault since 8th June. You are "working on it", & each day checking status the date to fix is moved further away. You do not refund for lack of service why is that? And text updates are not received. And its STILL not working.

• 
  Richard Gendal Brown (@gendal) reported 43 minutes ago from City of London, England

  @virginmedia Thanks for your help but this is a problem only Three can sort! Their new system works where it’s deployed. The problem is that they haven’t deployed it everywhere - eg Elizabeth Line.

• 
  Mitzy (@mihaialaci) reported 43 minutes ago from Poplar, England

  @virginmedia They escalated my complaint,but looks like the package is not available to us.When my contact expires will definitely looking at other options as I don’t trust Virgin Media anymore

• 
  Mark Armstrong (@markatpt) reported 45 minutes ago from London, England

  @virginmedia You didn’t reach out sadly and I’ve now cancelled the installation. Having spoken to someone clearly at home with her baby screaming in the background I have zero confidence that you are able to help us.

• 
  Khaled Miah (@Khaled_Miah1) reported 52 minutes ago from Poplar, England

  @virginmedia very disappointed with the upgrade package in being offered by Virgin. You are offering a loyal customer to upgrade to Gig1 for £51.15 whereas new customers get it for £45 p/m. Where is the loyalty?

• 
  Helen Reihill (@BBLn15) reported 53 minutes ago from Hackney, England

  @virginmedia I presume so. I was quite clear I wanted to leave Virgin as I was not happy with the services provided even though they tried to keep me as a customer. I feel Virgin are making it as difficult as possible and I am paying for it

• 
  seiferxin (@seiferxin1) reported 54 minutes ago from London, England

  @virginmedia really let down by Virgin media. I'm on M200 and am getting 50M at the mo. As low as 0.18M around 7pm and 10M around 8pm. Your customer service chat hasn't responded in 3hrs. I've reset router and changed channels. It's been patchy all week What am I paying for?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Frazzz (@FrazzzYT) reported 5 minutes ago

  Virgin Media has got to have some of the worst systems in the UK. Demanding money (I kid you not putting a demand for £0.00 or they will cut service and apply late fees) spoke to complaints they sorted and wiped everything. Literally two mins ago a new email demanding money >.>

• 
  Mkkoll.eth 🏴󠁧󠁢󠁳󠁣󠁴󠁿🌊🏆 (@Mkkoll) reported 5 minutes ago

  @virginmedia @PeteUK7 This is what happens when you farm out yoir customer service to third worlders who run your 'support' until lunchtime then phone scams in the afternoon.

• 
  Richard Davies FRSA (@radavies_art) reported 6 minutes ago

  Dear @virginmedia I’ve had no TV signal for almost a month. When I contacted you, I was twice left on hold for over an hour; when I finally spoke to someone, I was assured reception would be restored within 24hrs, that was two weeks ago!

• 
  Kyle (@daddytoatribe) reported 8 minutes ago

  @virginmedia If you can offer a deal to a new customer you should be able to offer the same deal for existing customers. This is why your retention rate is diabolical because the introductory offers expire and the new offer is 300% more than what they was paying. Should be illegal

• 
  Mo (@Notts52) reported 8 minutes ago

  @BBCNews It is if you're a Virgin Media Customer with 360 box, even if you don't have TNT Sports. 👍 @footballontnt

• 
  Jules 🌙 HOOLIJIN 💜 (@julesepiphany) reported 14 minutes ago

  @virginmedia Hi, I’m a new customer and have been with you for 3 weeks. First week was fine but for the past 2 weeks the connection has been diabolical, now showing red light and currently offline- please can you update us if broadband is down?

• 
  Rob Dew (@RobDew8) reported 17 minutes ago

  @spirit_evolving @virginmedia They are a shambles. I have had no internet since Sunday. 2 engineer appointments have not turned up, waiting in again today for engineer but not confident. Worst thing I did was move to Virgin !

• 
  John johnson (@johnson13021989) reported 17 minutes ago

  @PeteUK7 @virginmedia Virgin Media are literally the scum of the earth, had issues with them before. I’d rather be without internet if they were the last ISP on earth.

• 
  Ben Bill (@JAMES_ALLEN_93) reported 19 minutes ago

  @PeteUK7 @virginmedia Virgin are to customer care as Scotland is to the World Cup.

• 
  Mark vix (@Vikk3rs146) reported 19 minutes ago

  @Refan80 @virginmedia Makes me sick mate ..they know the issue and just sit there being dumb and stating the obvious