Virgin Media

Virgin Media Outage Report in Stepney, Greater London, England

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The latest reports from users having issues in Stepney come from postal codes E1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stepney, Greater London, England 01/19/2026 14:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stepney, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Mitcham, City of Westminster, London, Wembley, Southwark, City of London, Stepney, Hackney, Hammersmith, Bromley, Croydon, Dagenham, Beckenham, Chigwell and Bexleyheath.

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City Problem Type Report Time
United KingdomSwanley TV
United KingdomMitcham TV
United KingdomCity of Westminster Wi-fi
United KingdomLondon Internet
United KingdomWembley Internet
United KingdomWembley Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia just been on hold to your customer services team for almost an hour, the call has just been cut off. We have no internet, but you’ve still taken payment. Can you get someone to call me ASAP please before I report you.

  • ZoSo365 Wasim Akram (@ZoSo365) reported from Barnet, England

    @virginmedia - I have a replacement router however when it is unable to connect to your network. Its is not getting a public ip and the 'Network Access' status is blocked as opposed to Allowed. I need to speak to someone from the technical dept to get this allowed.

  • hdl_dl helena (@hdl_dl) reported from Kensington, England

    @virginmedia how long is tv and broadband going to be down today in the Kensington area?

  • paulvivash Paul Vivash (@paulvivash) reported from Lambeth, England

    @virginmedia Day 2 of no broadband or TV in SE21. You’ve switched off your contact lines again and the fix time on your Status Checker keeps pushing out. How are people meant to WFH? Get your act together

  • contact400 Morris the Cat. (@contact400) reported from Romford, England

    @virginmedia your service is horrible, had no or constantly dropping internet? RM12 area. @sky

  • trousseaudiary Merrell-Ann Bradnock (@trousseaudiary) reported from Romford, England

    @virginmedia is the internet down in the RM3 area?

  • kanyonatic Mary (@kanyonatic) reported from Croydon, England

    @virginmedia please give me a proper email for complaints I’m losing the will to live and your bots are ridiculously stupid even for bots

  • Makis39277470 Gerasimos Klaoudatos (@Makis39277470) reported from Richmond, England

    Thank you @virginmedia for the worst service ever. We have been suffering from no broadband all day today while our work depends on this. It has been horrible for many days now. You do not answer phones or messages through your app. Is this what your customers deserve???

  • IIndigoMouseRH Rachel Hayden (@IIndigoMouseRH) reported from London, England

    Internet went down yesterday and suppose to of been fixed at 5pm once again no internet or landline. @virginmedia any chance of this actually working??

  • juliecason ✨💎Jules💎✨ (@juliecason) reported from Romford, England

    @virginmedia your WiFi is so bad!!!!!!!! Trying to work from home this week is almost impossible. Fuming.

  • Ishaniem ℐ𝓈𝒽𝒶𝓃𝒾ℯ (@Ishaniem) reported from Ilford, England

    @virginmedia would have been nice if you told me about the outage in my area before my internet stopped working in the middle of a meeting.....

  • sumnerpom Matt 🇪🇺🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@sumnerpom) reported from Bromley, England

    Would be nice if @virginmedia admitted there was a problem. Broadband down since last night, same previous night. Just glad I don’t need out for work today. Shame everything else needs it tho #virginmedia #virginmediadown

  • pharmr5 diviyesh shah (@pharmr5) reported from Brentford, England

    @virginmedia once again broadband down. Working from home, when will it be up and running again?

  • kanyonatic Mary (@kanyonatic) reported from Croydon, England

    @virginmedia Your chat is a stupid bot who sends you in circles tells you they will find a person and then starts from the begining

  • vickyatwork vicky (@vickyatwork) reported from Croydon, England

    Waited on hold for half and hour then @virginmedia answers the phone and disconnects straight away 🙄 great service you're providing 🤬 #GIVEMEINTERNET

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from Romford, England

    @virginmedia Do you intend to issue my refund or penny pinch?

  • robinpr71 Robin Pritchard (@robinpr71) reported from Lambeth, England

    So @virginmedia you keep telling me that my broadband is working again now but it’s been off since 7am and still is. The problem is not fixed in South East London 😤

  • redgm99 Gaz the Red (@redgm99) reported from East Ham, England

    Hey @virginmedia - what is wrong with your internet 'service' in London E16? And do you have any plans to fix it or are you happy just taking our money for nothing?😠

  • LynsLot Lynsey Smith (@LynsLot) reported from Croydon, England

    @virginmedia please can you let me know what is wrong with your internet connection is SE25. It has been down for a long time and would like to know when we will have a connection again ? Thanks

  • kanyonatic Mary (@kanyonatic) reported from Croydon, England

    @virginmedia answer your damn phone

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LlywelynLloyd Llywelyn Lloyd (@LlywelynLloyd) reported

    @virginmedia I have. To be clear…my package was sold as having 3 mesh pods as standard. I have terrible wifi in parts of house. How do I resolve this.

  • PeachSabi Sabi (@PeachSabi) reported

    @virginmedia My internet has been down the whole day. It's not like today was a once in a lifetime broadcast of the monarch's funeral.

  • Watcherman99 frank reihill (@Watcherman99) reported

    @virginmedia Hello, I've had some post at my home address, from Virgin Media, for a customer who does not live at my address. I would like to email you a picture of the letter so you can investigate it you. Do you have an email address I can use?

  • lannen24 scott lannen (@lannen24) reported

    @virginmedia my Internet is down no restart or reset worked. Can't get through on phone and in a chat support window but seems no one is answering and the auto tests are doing nothing says everything is good

  • Delbhoy691 hoopsbhoy69 ☘️🇮🇪 (@Delbhoy691) reported

    @virginmedia Why is my virgin phone,got no signal today.

  • redsabre69 Tony (@redsabre69) reported

    @virginmedia @virginhelp STILL NO WIFI its been off since 10pm last night AND STILL NO REPLY OR HELP WHATSOEVER

  • SammyV6S SpecialFungus (@SammyV6S) reported

    @virginmedia Regardless of the app, and the web, and WhatsApp, why is your fault line closed when your voice guide and WhatsApp message says it is open to report faults? I’m reporting a fault. Who is going to fix it and when? Your website still doesn’t know there is a fault in my area.

  • RodriguezMayn J Rodriguez (@RodriguezMayn) reported

    @virginmedia engineer came to fix our internet. He said it's fixed. And it's not?

  • SJK30 SK (@SJK30) reported

    @stvplayeruk why does your player struggle to play a single episode? I can play anything on Disney, Netflix and prime for hours but one episode of a TV prog and it stops every 5mins with a network error? Fire stick or Virgin Media

  • Richard27700612 HantsRP (@Richard27700612) reported

    @virginmedia - no service at all since last night. Wanted to watch the funeral & needed to work this afternoon. Completely unacceptable - when will it be back up & who can I discuss compensation with (don’t want a generic link). BH23 postcode