Virgin Media Outage Report in Stepney, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Merton, London, Barnet, Hackney, Croydon, Islington, Southwark, Stanmore, City of London, Hammersmith, City of Westminster, Hampstead, Ilford, Greater London and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 Merton |
TV | |
| London |
Internet | |
| Barnet |
Wi-fi | |
| Hackney |
Total Blackout | |
| London |
Internet | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Jaimin
(@_Jaimin_) reported
from
Wandsworth, England
Pretty certain #virginmedia is the worst ISP there is around! Absolutely awful and disgraceful server. Shocking speeds wireless and wired. Never used to be as bad as this. Will be asking for an early termination to my contract as I am not even getting the promised minimum speed.
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Ayako
(@Ashirane) reported
from
Camden Town, England
@virginmedia it’s been three days we’re experiencing broadband and TV service. People are working remotely and heavily rely on the virtual communications!!!
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Alex H.N.Gilbert
(@AlexHNGilbert) reported
from
Islington, England
@virginmedia My broadband not working properly
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🏳️🌈 Barnaby and Chris🌍
(@AmbroseBarnaby) reported
from
Richmond, England
Typical No Virgin Media again but I know it’s not just me as thousands of people on here seem to have same issues typical.
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Sasha Wilkins
(@LibertyLndnGirl) reported
from
Camden Town, England
@chrisjrob @virginmedia I really took great exception to wasting my time with the guy on the phone who would not go ahead and cancel and kept blatantly ignoring me when I told him I wasn’t giving him any information about my movements or reasons for cancelling
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Housepanda
(@bambooped) reported
from
Lambeth, England
@washu @virginmedia If you call them up on the phone and hold for 2 hours and politely explain (multiple times) why you're annoyed, then they will refund it Source: have been VM customer in the past
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Ian McKenna
(@ianmckennaftrc) reported
from
Islington, England
Service 4 @virginmedia customers is in total meltdown have had 4 significant service failures of service since #Lockdown trying to call to cancel my service but they just put me in a loop. Happy to case study on how poor #VirginMedia for any journalist followers please DM me
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Keith
(@keith319) reported
from
Camden Town, England
@virginmedia Would have been useful a week ago, but as of now, service is as it should be. Been very patchy over the last week though, so don’t know what’s causing this.
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black lives matter
(@luke_strollo) reported
from
Brentford, England
@virginmedia hey I've tried calling to cancel my 12 month contract as it's finished soon but I have to wait on hold for ages (I understand there are less call centres open), is there any other way I can close my contract without being stuck on hold for ages
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Saba
(@saba_shaukat) reported
from
Richmond, England
@virginmedia There must have been an issue when the service cut out so many times today. I was not the only one who complained from Twickenham
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Gavin Ball
(@gavJball) reported
from
Crayford, England
@virginmedia any issues in Bexleyheath, DA7. No internet. Disappeared at 12:30 today
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Sasha Wilkins
(@LibertyLndnGirl) reported
from
Camden Town, England
@virginmedia And by the way even the guy on the chat told me he agreed with me and that there was clearly no information on how to cancel on your actual how to cancel page on the website. Which I believe is against Ofcom regulations
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@spenge74 @virginmedia Cheers. Downloading tgAt now. At my last place I had BT and no issues but when I moved no phone line so went str8 to virgin but somedays it’s real slow. Driving me to drink 🤣🤣🤣
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Janine Moulton
(@Janine_Moulton) reported
from
Walthamstow, England
@virginmedia absolutely the worst and most unprofessional unhelpful and disgusting company when it comes to customer care and service
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Janine Moulton
(@Janine_Moulton) reported
from
Walthamstow, England
@virginmedia Their customer advisors give the wrong information and there is no accountability. The absolute worst disgusting unprofessional and unhelpful customer care and service.
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𝖘𝖍𝖔𝖗𝖙 𝖐𝖎𝖓𝖌 🦖
(@boilourdenim) reported
from
East Ham, England
@virginmedia haven't had internet for a couple of hours and your website sends me round in circles, please help.
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Sasha Wilkins
(@LibertyLndnGirl) reported
from
Camden Town, England
@virginmedia I understand that they are salespeople and they have an obligation to try to upsell me I had to tell him eight times that all I wanted to do was cancel my account and he would not listen to me. It is outrageous
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Maria Marchant, MBACP
(@lovetosleepy) reported
from
Bromley, England
@virginmedia No. Nothing. There never is. It’s become part of life but it’s really not good enough. I can see from other customer complaints that I am not alone.
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Jaimin
(@_Jaimin_) reported
from
Wandsworth, England
Pretty certain #virginmedia is the worst ISP there is around! Absolutely awful and disgraceful service.Shocking speeds wireless and wired.Never used to be as bad as this. Will be asking for an early ter- mination to my contract as I am not even getting the promised minimum speed.
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@virginmedia It’s kinda Improved. But when paying for M350 fibre broadband plus 2 boosters...I don’t expect this to happen. I just came from BT & not once in 3 years with them did I have any system issues nor need boosters
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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niamh
(@niamh49967489) reported
@virginmedia HELP! there is no video showing on screen despite their being volume how can we solve this
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dani shaw
(@danishawusa) reported
@virginmedia I’ve been waiting on your chat bot for over a week waiting for someone to help me. Advisers come and go and don’t actually help. We are trying to get an updated router so the wifi will work better. Please advise best way to get someone to help. Thanks
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Simon Wells
(@sllewnomis) reported
@virginmedia We've currently been on hold for well over an hour trying to get through to you about our Internet not working all day today. You are not answering the phone. We will not pay our bill until our issue is resolved. We would like you to sort it please.
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John Walton
(@JohnWalton86) reported
@virginmedia Obviously your broadband speed isn't the only slow thing you do
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simon lyall
(@simonlyall_p) reported
And again @virginmedia this has been going intermittent for weeks now. Multiple speed tests show packet loss and poor speed. Hour+ waits on hold on phone to get hung up on. What's being done?
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Amanda Bullock
(@ourmand1712) reported
@virginmedia We are also paying for 350mbps and have the top package and 4 TiVo boxes amongst telephone and mobile packages. You get a lot of money out of us and we are not getting the full service we have been contracted.
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Liam Mainwaring
(@LiamMainwaring8) reported
@virginmedia shambolic service. Left on hold for nearly 30 minutes with no curtiousy to check on me, ended call after 1hr 19mins.
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Nicholas Shearer
(@bit_by_bit) reported
@virginmedia @ChoudhuryJie Just rearranged my contract and removed the landline as it hasn't worked in months, got refund for those months. The new contract has had phone added back onto it for some reason. As you know it is broken do I get a discount each month?
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Tottenham kelpie
(@Tottenhamkelpie) reported
@virginmedia ongoing issues with picture quality and have been trying to fix for over a month. Nobody replies on chat and you also stopped replying via Twitter. I have tried all troubleshooting/new cables/resetting etc and no change. I need this resolving ASAP please
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Nicholas Shearer
(@bit_by_bit) reported
@virginmedia Just rearranged my contract and removed the landline as it hasn't worked in months, got refund for those months. The new contract has had phone added back onto it for some reason. As you know it is broken do I get a discount each month?