Virgin Media Outage Report in Stepney, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, Hammersmith, City of Westminster, Waltham Forest, Fulham, Ealing, Islington, Croydon, Barnet, Ilford, Enfield Town, Romford, Southwark and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| Hammersmith |
Internet | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Patrick Barrett
(@Patrick60425645) reported
from
London, England
@virginmedia Yes, fix the navigation, have serious look at you chat app, as in the Name chat, is not what your application does, you using AI/ word recognition and you still list the reply as Agent. Having spent 10 min on your site. No thanks Virgin.
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Brian
(@BrianBr48598668) reported
from
Camberwell, England
Virgin media are so shit
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TF
(@thegaffaa) reported
from
Ilford, England
@justinw03816934 @virginmedia Held on for 33 minutes to be told they need to transfer me to another person. They are just leading their customers on. @virginmedia are awful...
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Mr Havoc techie Voiding warranties since 1990
(@HavocTechie) reported
from
Loughton, England
@virginmedia 241 High Rd, Loughton IG10 1AD. If your team are doing anything why is there never a update or any chasing on these cabinets. As a Virgin media customer if I phone your auto system it gives a ref and no way to check
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TF
(@thegaffaa) reported
from
Ilford, England
Don't get @virginmedia broadband. Its pants and continually down. Been on hold now for 33 minutes... #terrible
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia We are struggling to talk to your teams on the phone @virginmedia to discuss our refund for our 4 day loss of service. Getting fed up with this.
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Matt White
(@mattwhiteski) reported
from
Tottenham, England
@virginmedia 2 weeks with no internet. Four phone calls (one hour each). Three engineer visits cancelled. I even tried calling you BEFORE today's engineer visit to try to stop you cancelling it but no luck. Please help. Nobody on the number you provide is able to do so.
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Mrs R
(@KateRenton) reported
from
Merton, England
@Chelsea1504 @virginmedia We lost service on Thursday 19th December at 9:30 am we regained service at 6:00am on the 23rd December. There were talks between @virginmedia and local Cllrs that full refunds will be given from first to last day. Let’s hope that @virginmedia doesn’t go back on their word
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Cameron Falconer
(@cameronfalconer) reported
from
Lambeth, England
@virginmedia Our internet isn’t working and there is indeed a service issue in Brixton. Thanks for ruining NYE, Virgin!
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Sue Gower MBE
(@SueGMBE) reported
from
Crayford, England
@NRCUK @virginmedia We got so fed up with virgin’s poor connection we’ve gone back to BT ...
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Martín Pane 🐦
(@martinTayx) reported
from
Camden Town, England
@Strippin @btbusinesscare @WeAreOpenreach Internet I'm the UK is shockingly awful. It took Virgin Media 6 months to install a cable to my house after repeatedly stating it would only take 1-2 months. 🙈
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Andrew Rogoff
(@andrewrogoff) reported
from
Richmond, England
@virginmedia Yes, it was listed there but the 1st page in my account said there were no known issues. Come on, I think you know exactly what the problems are with your rubbish status updates.
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Dan Rawle
(@rawle_dan) reported
from
Ilford, England
@virginmedia It says no known issues...
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia It was registered online with yourselves. You’ve still sent me a full invoice for loss of service in December. Don’t send me links I’ve already completed.
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dmxcrew
(@dmxcrew) reported
from
Camberwell, England
@virginmedia Engineer noted it last month when he fixed telephone line. It has become worse overnight, probably hit by a car. Have reported via virgin media online complaint also.
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Nico Macdonald
(@Nico_Macdonald) reported
from
Poplar, England
@virginmedia Thank you. I'm way beyond reviewing your site for tech support (which is limited) and have cancelled my account. I asked Virgin Media to take some responsibility for 5 months of problems by not charging us for the 30 day cancellation period but they wouldn't even consider this.
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Andrew Rogoff
(@andrewrogoff) reported
from
Richmond, England
@virginmedia The issue’s been resolved. Please just fix your terrible status reporting and update system.
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Sab
(@28Zizou) reported
from
Merton, England
@virginmedia Doesn't help answer my question. The virgin media app restricts a user to just the channels. Whereas on the @btsport app the user can stream all games and switch between the matches.
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Munira Wilson MP
(@munirawilson) reported
from
Richmond, England
@PhilippaNewis @virginmedia I think the so-called compensation offer is inadequate and the process to secure it is appalling too. @VirginMediaCorp CEO is about to receive a letter from me where this very point is raised, along with a number of other issues relating to the outage.
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Jonathan Blackmore
(@myatt1965) reported
from
Merton, England
@virginmedia 8 pound credit for 4 days with no service in SW19! Not the best customer retention strategy. 😫
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nick Foreman 💙
(@immrbrightside9) reported
@virginmedia your taking money but not providing a service, and your lines are not working for customer service, sort it out!
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Craig Porter
(@CraigPo70601662) reported
@virginmedia Oh i have text and so far its taken 2 days and I have been passed between 5 people still not resolved and all i get is call us or get someone to call on your behalf, this proves you have no clue on disabilities at all and making very difficult for me to remain a customer
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Cath Musk
(@CathieMusk) reported
If I cancel my direct debit with @virginmedia I wonder if then I will be able to speak to someone! On hold for nearly an hour to try and speak to someone to just be cut off is brilliant 🖕🏼
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Emily Grace 💛🤍💜🖤
(@emxpls) reported
@virginmedia Someone finally texted me back, but I’ve not heard anything in over 48 hours now. I’ve registered a complaint via the website. It seems a bit ridiculous that all the call centres are shut and nobody seems to be working from home!
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Peter Rogers
(@stiffkingshurst) reported
@pollybirkbeck @virginmedia I agree. ******* pile of ****..
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Cthulhzu
(@JinzuEU) reported
What is this service? I get told the lines are busy and instantly hung up and cant sign in online because every time I try I get " page no longer exists " ? Can someone DM me please.. @virginmedia
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Martyn Batten
(@1252spike) reported
@virginmedia As always your checker tells me nothing. As my internet is now back I wouldn't expect it to. My complaint is more that when I call your message just tells me to call back and cuts me off. You have increased prices yet reliability is down and CS is unreachable . Poor poor poor.
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Anon
(@B4DService) reported
@virginmedia my #broadband has been down for a few days, I cannot get through on the phone and your chat service is also down #help #customerservice is non existent
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Siddhant Kumar
(@SiddhantK12) reported
@virginmedia as your phone doesn't work, I have to write post??? why can't I email?
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Chris Hall
(@chrishallstart) reported
@pollybirkbeck @virginmedia Not an outage but broadband has been rubbish for a month. Takes ages to get through to speak to them and then they’re no use.