Virgin Media Outage Report in Stepney, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of Westminster, London, Hammersmith, Hackney, Dagenham, City of London, Paddington, Enfield Town, Kensington, Merton, Greater London, Poplar, Hampstead, Harringay and Barnet.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| City of Westminster |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Xiaqua-Shiyeon
(@xiaqua_shiyeon) reported
from
Lambeth, England
@virginmedia trying to be smart. By giving **** broadband coverage & expecting people to pay for it. Thanks for the Subpar service & you too @ThreeUK .
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia I’m simultaneously on the phone on hold, talking via chat, took me forever to find out that my service, disconnected erroneously, can only be back in 72hrs???!!!
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Head ball boy
(@Richardnash12) reported
from
Bromley, England
@virginmedia my phone line still not working after the engineer fixed a fault in my area please can this be rectified immediately
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Sean Hickey
(@SeanHickeyUK) reported
from
Croydon, England
Wow. Does @virginmedia have the worst customer service? Or do they just engineer the experience to make it seem that way?
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
For a whole hour now to connect with @virginmedia customer services!!!!
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia pls I’m trying to get help. You disconnected my account a month too early before my move to a new address.
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Courtney Lynn Murray née Hauseman
(@Courtneyxx) reported
from
Brentford, England
@virginmedia No idea? can you let us know and provide compensation for a decade of terrible service?!
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David Elliott
(@dagadave) reported
from
Enfield Lock, England
@virginmedia how long approx is it taking to get thru to customer services via telephone plse? is it still 1 hour ?
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Tony Wiseman
(@tonywiseman1976) reported
from
Ilford, England
I still have no cheque refund from @virginmedia AVOID this money grabbing company at all costs & being a ‘valued customer’ does NOT exist in their vocabulary. I’m so glad I’m no longer your customer & have taken my business elsewhere.
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Cahal Bannon
(@CahalBannon) reported
from
Hackney, England
@virginmedia is a complete joke. Can’t get even get in the cue to wait for 2 hours on the phone. Online on the website customer service ask function you ask the question and it’s 2 1/2 hours for them to start answering! What can I do to get away from these people?
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Dan Vikman
(@DanVikman) reported
from
Merton, England
@virginmedia your service is just horrendously poor now. Phone and chat service is more or less down. It goes from bad to worse.
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
After two hours on hold and being switched between agents, I have now been dropped and still have no answers or resolution. Pls how do I get my issues sorted?! @virginmedia
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Ewa Bakun
(@EwaBakun) reported
from
Richmond, England
@virginmedia pls I need help!!! You disconnected my service a month before my scheduled move to new address!!!???
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Simpsdj 😷
(@Simpsdj) reported
from
Walthamstow, England
@yourolly @virginmedia You can cease paying as if you don’t have service they’re in breach of contract.
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Toby Willis
(@TobyTryTri) reported
from
Bromley, England
@virginmedia your customer service number is not working! I am paying for an upgrade that has not been upgraded and it is impossible to talk on phone or chat to anyone online 🤬🤬🤬
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Adah Parris (she/her)
(@AdahParris) reported
from
London, England
@virginmedia wifi outage again in SE London. This has been happening for the last few days but the website service status says there are no issues. What’s happening and when will it be fixed?
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Dan Vikman
(@DanVikman) reported
from
Merton, England
@virginmedia ...and it just becomes even worse. Wifi 350 package off all day, impossible to reach customer ”service”. Has @virginmedia been hacked?
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Dujon
(@DHGains) reported
from
Loughton, England
@virginmedia Can you please advise how I can get in contact with the relevant team to sort out my constantly very very poor Internet connection. Its been practically useless since August, getting worse since Jan '21 and is now making it impossible for me to be in virtual meetings
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Simon Young
(@YoungSimon43) reported
from
Walthamstow, England
@virginmedia this is torture. Second day trying to get through to someone about landline fault. Hold music is excruciatingly annoying.... 25 mins so far today, no answer. Yesterday I could only handle 35 mins. I don’t want to listen daily to this awful music loop with no results
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Toby Willis
(@TobyTryTri) reported
from
Bromley, England
@virginmedia can you help?? I need to speak to someone about an upgrade that not upgraded!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Kirlew-Morris
(@DavidMorris1984) reported
@virginmedia Any particular reason why my mobile has had no network coverage since yesterday morning? Only getting 'emergency calls only'. A lot of people have reported the same sort of problem, but you've not issued updates on the matter and there's no sign of a fix.
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Steve Bickley
(@BickleySteve) reported
@virginmedia Bloke I spoke to also tried desperately to sign me up to a £5 per month O2 SIM card that I didn’t want or need. Already a Virgin mobile customer.
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David Harris
(@bomberdjh) reported
@virginmedia What's the point in this twitter account if you can't help customers?
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MarkusAntonius 🐭
(@Siggers69) reported
@ConstableChaos @virginmedia We ended up ditching them because their Internet became so unreliable, and we were never getting the download speed, it was all our fault apparently!! Went with @EE through the bt network, and surprise surprise we are getting what we are paying for!
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Chris Sheridan
(@fatshez) reported
Is there a @virginmedia problem in Glasgow City centre?
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AbstractRadio 🇺🇦 (thisisnotabluetick)
(@_AbstractRadio) reported
@virginmedia The issue is that my phone line is dead. So how am I going to call you? Eh? Haven't really thought it through, have you? You no longer provide a service, just a punchline to "what's the most useless thing you can think of?"
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Mike Oxmaul.
(@MikeOxm44874882) reported
@SpiritKitten @SkyUK That's not as bad as Virgin Media though. I had a letter off them over the weekend saying they're putting mine up £21 to £101 from £80. Needless to say, when I phoned them up, well, I'm sure you can guess what my 2nd word was.
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Nicole 🤓🎮📚🍩
(@nickyg373) reported
@virginmedia There's always an outage in my area. I've complained about it, and had a technician out to confirm. I'm really frustrated with this
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John Gavigan
(@_johng_) reported
@virginmedia No, there is nothing. VM billing correspondence goes to my mum's ntlworld email address. It is a bit confusing. To access the 'primary' VM account I need to login using my own ntlworld email - even so the VM greeting on the webpage is still " Welcome back, Susan!" - my mum.
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James Clark 💙
(@James_C_Clark) reported
@virginmedia Hi, I had booked a technician for this afternoon to fix a problem with my landline but I've just rescheduled this because I'm ill and both myself and the other occupant here tested positive for Covid this morning. Are you going to charge me £25 for rescheduling?