Virgin Media

Virgin Media Outage Report in Stepney, Greater London, England

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The latest reports from users having issues in Stepney come from postal codes E1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stepney, Greater London, England 02/16/2026 18:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stepney, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hackney, Paddington, London, Poplar, Barnet, Ilford, City of Westminster, Bexleyheath, Newham, Romford, Harringay, Enfield Town, Dagenham, Hampstead and Croydon.

Loading map, please wait...
City Problem Type Report Time
United KingdomHackney Internet
United KingdomPaddington Wi-fi
United KingdomLondon Wi-fi
United KingdomPoplar Internet
United KingdomLondon Internet
United KingdomBarnet TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

  • bethcanadian Beth (@bethcanadian) reported from Lambeth, England

    @virginmedia I came home to it working so whatever you did to fix it, thank you!

  • Ivan_Petrov Ivan L Petrov 伊凡🇺🇦 (@Ivan_Petrov) reported from Lambeth, England

    @virginmedia Is there an outage in SW4? I checked the online status on your webpage, but it says there are no issues and yet I do not have internet at home.

  • DianaAlexS DianaS (@DianaAlexS) reported from London, England

    @virginmedia ** PLEASE NOTE ** We don't have human agents supporting troubleshooting / technical issues over our Messaging Platform. If you wish to speak to someone please contact one of the Team on 150 from your Virgin Media Landline or 0345 454 1111 Well that was "helfpul"

  • millwalljdb Millwall halfwayline (@millwalljdb) reported from Camberwell, England

    @virginmedia I am trying to watch millwall on the sky sports red button service.....the commentary is of the wrong game.....can you fix please.....this is not effecting sky viewers

  • madebycatem Cate McLaurin (@madebycatem) reported from Camden Town, England

    Hello @virginmedia I get that things break sometimes. Do you think there’s a way you cld keep customers informed about how long it might take to fix it? I’ve tried your status page which tells me both that there’s no issue in our area and also that there is an issue . .

  • muloongo Muloongo Muchelemba (@muloongo) reported from Kensington, England

    @virginmedia Why is the broadband service down today?! It’s been patchy all week. For the price we are paying every month, we expect better than this… #virginmedia

  • Lisboadolphin71 Lusitano71 (@Lisboadolphin71) reported from Camden Town, England

    @virginmedia no services for all 5 days now! Your customer care is appalling! And, apparently, nothing is wrong, according to your website. Bad!!

  • drawing_daily Steven Kraan (@drawing_daily) reported from Islington, England

    @virginmedia I managed to pay it in the end but please could you fix your website…there’s some weird redirecting happening when trying to either view or pay your bill. London/Broadband

  • emmalouchu Emma Churcher-Holt (@emmalouchu) reported from Camden Town, England

    @virginmedia Even this link isn't working. Takes me straight to auto bot/live chat messaging service and there is no one actually responding.

  • willbassoumba William (@willbassoumba) reported from Camberwell, England

    Virgin media is down and I actually have to talk to my family… yuck.

  • starmanuk Jason Starman QBE 💙 (@starmanuk) reported from London, England

    @virginmedia No issues reported. But 7 houses locally reporting outages on local forums. This is happening frequently.

  • emmalouchu Emma Churcher-Holt (@emmalouchu) reported from Camden Town, England

    @virginmedia Even this link isn't working. Takes me to the auto bot/live chat messaging service which has no use at all as no one is actually responding.

  • millwalljdb Millwall halfwayline (@millwalljdb) reported from Camberwell, England

    @philclarke0170 Virgin media seems to be the problem

  • michaelsamuels4 SA Punk (@michaelsamuels4) reported from Hackney, England

    @virginmedia I have no phone signal so no WiFi. Webchat not working. Any suggestions?

  • HunteLucy Lucy Hunte (@HunteLucy) reported from London, England

    @virginmedia - workman cut through my cable, no Wi-Fi, TV or phone and earliest engineer appointment is Monday??! Completely unacceptable! I work from home and have teens! 😭Help!!!

  • AdamHMatthews Adam H-Matthews (@AdamHMatthews) reported from Camberwell, England

    @virginmedia How does £8.40 a day cover 2 people unable to work for a full day? Still no contact from Virgin engineer or any comment on what the issue is? The time to fix the issue just keeps getting later.

  • IstvanOFatyol Oliver Fatyol (@IstvanOFatyol) reported from Ealing, England

    @virginmedia It is incredible, what you're doing is just pushing the date on your service page to one week to another. We don't have Internet for two months now! What are your engineers doing? I am going to cancel your contract and I will go with an better provider. @virginmedia #virginmedia

  • drawing_daily Steven Kraan (@drawing_daily) reported from Islington, England

    @virginmedia Hello Virgin Media, I’m trying to pay my monthly broadband bill online but when choosing pay bill it keeps redirecting me to your help page, so I can’t pay atm. When will this be fixed (won’t be paying late fees). Many thanks 🙏

  • ranaraptor Rana Rahman (@ranaraptor) reported from Wandsworth, England

    @virginmedia My so called ‘ultrafast, reliable fibre-optic broadband’ has been down all day (!). Unacceptable 😡

  • SandraS80775853 Mary (@SandraS80775853) reported from London, England

    @virginmedia This issue has been going on since August. Loss of power for hours on end is adding up to several days. I am currently on hold which I've been doing for 30 minutes. Shocking @Se7 residents please take note of @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • suzisnowflake10 Sue Collings (@suzisnowflake10) reported

    @virginmedia I’m sorry it’s not working and now my power is off. Can you arrange to call me??

  • aramando Benito Aramando (@aramando) reported

    @Andys_Pants @virginmedia Oh ****, my greatest fear (OK, slight exaggeration). We recently switched from a ground-level coax that was easily accessible but not really noticeable, to a fibre line very visibly trailing from telegraph pole to below head-height by the front door, and it does worry me a little

  • RSCSpecks Nath 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@RSCSpecks) reported

    @virginmedia Got through to the main number said there was issues with phone line and broadband, service line couldn't confirm this though. Seems all good now, thank you!!

  • ImTedious Tedious (@ImTedious) reported

    @HarrieSilver @virginmedia @TwitchSupport idk what your issues are, but my last stream 2 days ago I went to 0 kbps like 3 times out of nowhere, didnt give any error messages and i didnt have any other internet issues this was after updating streamlabs obs for first time in ages

  • withnail69 nathan davis (@withnail69) reported

    @virginmedia Stil happening and 6 day fix. Are you serious?

  • aramando Benito Aramando (@aramando) reported

    @Andys_Pants @virginmedia We had a 2-day outage in Autumn and I noticed the other listed outage on the area incident page at the time was put down as vandalism and I remember thinking it was bad enough losing connection without it being some ****'s deliberate work. Hope it gets sorted soon!

  • cafckaz kazualkaz (@cafckaz) reported

    @virginmedia @virginmedia they wasn’t working for 2 hours this morning tho this isn’t the first time I’ve had problems paying my hil Aswell quick enough to charge late fee but usually can’t pay disgraceful

  • KarenSClements Karen Clements (@KarenSClements) reported

    @virginmedia internet down in London N16 till 9 February. Compensation if we get it will barely cover a cup of tea. How do you suggest I run my business?

  • Hammond55Steve SteveIRWINhammond (@Hammond55Steve) reported

    @virginmedia Problem still unable to get through, my mum is in Swansea. Can't upgrade online or via appeither....

  • NekoSoph ✰ 𝓈𝑜𝓅𝒽𝒾𝑒 ✰ (@NekoSoph) reported

    @virginmedia any ETA on the issues in EX29NG?