Virgin Media

Virgin Media Outage Report in Stepney, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stepney, Greater London, England 01/16/2026 14:10

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stepney, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Harringay, Fulham, City of Westminster, Hackney, Hammersmith, Waltham Forest, Croydon, Ilford, Mitcham, Paddington, Wembley, Merton, Romford and City of London.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomHarringay Internet
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomFulham Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

  • JaneLHirst Jane Hirst (@JaneLHirst) reported from Barnet, England

    To say I'm #frustrated with @virginmedia is an understatement. No TV, no service and no sign of it being fixed. More than 4 months and added expense for dodgy decisions. Grrrrr

  • lighthuggers Kill on The Hill (@lighthuggers) reported from Barnet, England

    @virginmedia After an hour and ten minutes. Utter rubbish. Very pleased I did not take your service and went with @BTGroup

  • RobertDejong19 Robert De-jong (@RobertDejong19) reported from East Ham, England

    @SkySportsBoxing y is the fight not working on virgin media

  • AndyHowe17 Andy Howe (@AndyHowe17) reported from Croydon, England

    @virginmedia Well I am not being patient and will be taking my custom elsewhere. This is your issue outside of my house and I am not getting the service I am paying for so will look elsewhere for someone who can provide a proper service!

  • harvy_santos Harvy Santos (@harvy_santos) reported from Islington, England

    @virginmedia Have gone through all these processes and still no resolution. None of your agents are listening. I’m just gonna go. I can’t believe this is how you treat your customer of 5years...

  • BeardAssassinX BeardAssassinX Gaming (@BeardAssassinX) reported from Wandsworth, England

    @sgt_rebels @StokeAssassinX @virginmedia @TalkTalk Yes mate the WiFi speed is even worse @virginmedia are just shit they use shit components in the hubs to make you laugh I’m only 5 miles from the network centre in Croydon 😂😂

  • BeardAssassinX BeardAssassinX Gaming (@BeardAssassinX) reported from Wandsworth, England

    @virginmedia It happens to everyone on virgin in the block we should all get compensation if we didn’t pay our bill you’d soon cut us off yet you ain’t supplying the service we are paying for

  • chrispylang Chris (@chrispylang) reported from Hackney, England

    @virginmedia hi hope you can help me as i can not find what inneed to ask you on you contact options. I already have virgin media tv and broadband installed in my house but i want to change the position of the connection points or add a room please get back to me

  • BeardAssassinX BeardAssassinX Gaming (@BeardAssassinX) reported from Richmond, England

    @virginmedia Been down that road get fobbed off everytime send engineer out everything works fine just your service is crap not that you’d ever admit 😂😂😂

  • GZMTutorial Gizem (GZM Tutorial) (@GZMTutorial) reported from Bexleyheath, England

    @virginmedia your service is awful! I've had NO TV, Wi-Fi or phone line for two days! You have an automated message that says the engineer is on site in the DA16 region resolving the issue for the last 2 days! I'm disappointed, you are not reliable enough and charge me a fortune!

  • RobertDejong19 Robert De-jong (@RobertDejong19) reported from East Ham, England

    @virginmedia hi need help y is the sky box office not working

  • AndyHowe17 Andy Howe (@AndyHowe17) reported from Croydon, England

    @virginmedia my internet and TV are down and seems like a supply or hub problem. Just called your call centre for help and I appreciate they have a script to follow but no help whatsoever. Earliest they could offer an engineer was tomorrow evening when we are not in!

  • Trathen_T Trathens (@Trathen_T) reported from Crayford, England

    @virginmedia beyond the worst company I have ever dealt with lies wrong bills every time you think dealt with another mistake and can don’t deal with someone in uk on hold for hours !!! Just want to leave this terrible company vip customer means nothing

  • IanDouglas Ian Douglas (@IanDouglas) reported from Kensington, England

    @virginmedia I know the status of the service.

  • ibz_s_b ابراهيم | Ibrahim (@ibz_s_b) reported from Ilford, England

    @virginmedia My Virgin Mobile Internet 4G not been working for 2-3 days now. Please help!

  • IanDouglas Ian Douglas (@IanDouglas) reported from Kensington, England

    @virginmedia We’ve had no broadband for more than a week, there won’t be any for at least another week. The whole street is down, the whole street is looking at leaving.

  • GZMTutorial Gizem (GZM Tutorial) (@GZMTutorial) reported from Bexleyheath, England

    @virginmedia thinks it's ok to have a 4 day "outage" in this day and age! 4 days with NO Wi-Fi, TV or phone line! Awful service.

  • will6310 william benstock (@will6310) reported from East Ham, England

    @virginmedia hey I've got 2 mobile phone contracts with you I'd like to get mobile broadband with you with unlimited data but it's only for home broadband users or TV users. I've been a customer for 3 years could I get this deal or do I need to look else where

  • EmilyEd03367074 Emily Edwards (@EmilyEd03367074) reported from Brentford, England

    30 minutes on hold to @virginmedia only to be told that we still won’t have any internet til at least Tuesday as they can’t get a router to me before then. If I ordered it myself on Amazon I could get one tonight......pathetic customer service

  • ArsenalNexus not orthodox SalafI Muslim (@ArsenalNexus) reported from Tottenham, England

    @virginmedia hi why my internet has been down since 2 pm can you please advise

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • guyrleech Guy Leech (@guyrleech) reported from Wakefield, England

    @KevEdwardsRetro I've been with them for years (Yorkshire Cable before that) but changed to the @vmbusiness service to get 4G backup only to find that it doesn't work when their device is in modem mode. Unable to get through to them though - worst support/customer service I've ever experienced

  • kingspoons Ian Morris (@kingspoons) reported

    @virginmedia I click "having trouble" at the bottom, and the only option is to call. And spend 40 minutes on hold, and 20 minutes on the phone only to get nowhere again? What do I do now? How is it this hard to regain access to my emails? And why did you block them in the first place?

  • nicholasyee12 nicholas yee (@nicholasyee12) reported

    @virginmedia Yes, a complete should be raised but you’re not going to do anything about it you’re you’re going to do is back up your colleague that’s it and leave the customer that is going through hardship to the side in the dumps, because this company is a bully

  • dastardlyjack jaytizzle (@dastardlyjack) reported

    hey @virginmedia! why can't I speak to an actual human through the helpline? Now a whole month with no, or intermittent, internet and yet still no explanation, refund, or idea of when it will be fixed. I swear to god your customer service is gonna give me a brain aneurism

  • Porluss Porlus (@Porluss) reported

    @virginmedia It did to reboot the hub. Which I did, no joy. Couldn't call 150 on landlines as phone dead too. On line kept providing phone line fault resolution options to progress, but not for dead phone.

  • nicscraig craig (@nicscraig) reported

    @virginmedia You truly have awful customer service...

  • SangheraKuljit Kuljit Sanghera (@SangheraKuljit) reported

    @virginmedia Thank you the advice and another waste of an hour, but I would rather cancel my dd and have you need something from me, rather than the other way round as virgin are useless at listening or helping. 4 times you have just hung up the phone. Its rude

  • JamesHope1990 James Hope (@JamesHope1990) reported

    @virginmedia Again why can I not speak with a customer service centre in the UK? Do you have any UK cell centres?

  • garethdrake Gussatron (@garethdrake) reported

    @virginmedia hi, can someone call me asap please? Supposed to be having a new connection today but it’s been messed up and my old connection has been disconnected! Not a great start as a customer. No idea what is happening now??

  • Scottc2511 Scott Campbell (@Scottc2511) reported

    @virginmedia I need to cancel, you won't answer the phone or respond to the chat messages, so I'll just cancel the DD mandate. This is the only way I can inform you