Virgin Media

Virgin Media Outage Report in Stepney, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stepney, Greater London, England 01/17/2026 10:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stepney, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hackney, Hammersmith, Chigwell, London, Croydon, Bexleyheath, Wembley, Camden Town, Poplar, Harringay, Fulham, City of Westminster, Waltham Forest, Ilford and Mitcham.

Loading map, please wait...
City Problem Type Report Time
United KingdomHackney Internet
United KingdomHammersmith Internet
United KingdomChigwell Wi-fi
United KingdomLondon TV
United KingdomCroydon Internet
United KingdomBexleyheath Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

  • catskidschaos catskidschaos (@catskidschaos) reported from Richmond, England

    Yay. @virginmedia has gone down. One kid needs online school, Husband needs online access to work, and I have a work zoom call... let’s hope it’s sorted pronto. I have zero tolerance for WiFi nonsense from a company that charges us a fortune!

  • EwaBakun Ewa Bakun (@EwaBakun) reported from Richmond, England

    @virginmedia pls I’m trying to get help. You disconnected my account a month too early before my move to a new address.

  • TobyTryTri Toby Willis (@TobyTryTri) reported from Bromley, England

    @virginmedia your customer service number is not working! I am paying for an upgrade that has not been upgraded and it is impossible to talk on phone or chat to anyone online 🤬🤬🤬

  • TobyTryTri Toby Willis (@TobyTryTri) reported from Bromley, England

    @virginmedia can you help?? I need to speak to someone about an upgrade that not upgraded!

  • Skky16 nala. (@Skky16) reported from Croydon, England

    @virginmedia terrible terrible service. Internet cuts out every day at least 10 times a day, keep telling us it’s “due to the amount of devices” yet that has never been a problem before. DO NOT GO WITH VIRGIN

  • EwaBakun Ewa Bakun (@EwaBakun) reported from Richmond, England

    @virginmedia I’m simultaneously on the phone on hold, talking via chat, took me forever to find out that my service, disconnected erroneously, can only be back in 72hrs???!!!

  • xiaqua_shiyeon Xiaqua-Shiyeon (@xiaqua_shiyeon) reported from Lambeth, England

    @virginmedia trying to be smart. By giving **** broadband coverage & expecting people to pay for it. Thanks for the Subpar service & you too @ThreeUK .

  • darthteddy Suren Perera (@darthteddy) reported from London, England

    @virginmedia I trust you won’t be charging me for the time your service is down and even compensating me because I am unable report to work and do my job?

  • SeanHickeyUK Sean Hickey (@SeanHickeyUK) reported from Croydon, England

    Wow. Does @virginmedia have the worst customer service? Or do they just engineer the experience to make it seem that way?

  • darthteddy Suren Perera (@darthteddy) reported from London, England

    So @virginmedia is down again. App says everything is fine but clearly not.

  • dagadave David Elliott (@dagadave) reported from Enfield Lock, England

    @virginmedia how long approx is it taking to get thru to customer services via telephone plse? is it still 1 hour ?

  • DanVikman Dan Vikman (@DanVikman) reported from Merton, England

    @virginmedia your service is just horrendously poor now. Phone and chat service is more or less down. It goes from bad to worse.

  • Skky16 nala. (@Skky16) reported from Croydon, England

    @virginmedia cannot get in contact with you guys as you just pass us to an automated service. Paying £90 a month for something that doesn’t even work

  • EwaBakun Ewa Bakun (@EwaBakun) reported from Richmond, England

    @virginmedia pls I need help!!! You disconnected my service a month before my scheduled move to new address!!!???

  • ianeastlondon IanEastLondon (@ianeastlondon) reported from Poplar, England

    How do I urgently my @virginmedia broadband hub. My broadband keeps dropping. Help!!!!!!! I keep getting thrown out of urgent NHS meetings.

  • Skky16 nala. (@Skky16) reported from Croydon, England

    @virginmedia fix up

  • Skky16 nala. (@Skky16) reported from Croydon, England

    If you’re with @virginmedia cancel!! They upsold us without fixing the issue with our internet, now we are stuck with internet much worse then before.

  • dcsender Dominic Sender (@dcsender) reported from Camden Town, England

    @virginmedia please can you advise what is happening with your WiFi service in the NW2 area. WiFi keeps dropping out. Impossible to get through to anybody and on the meantime I have lots of work to do.

  • DanVikman Dan Vikman (@DanVikman) reported from Merton, England

    @virginmedia ...and it just becomes even worse. Wifi 350 package off all day, impossible to reach customer ”service”. Has @virginmedia been hacked?

  • EwaBakun Ewa Bakun (@EwaBakun) reported from Richmond, England

    For a whole hour now to connect with @virginmedia customer services!!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • singularityspnt Shaun Aaaaaahllan 😷💀 (@singularityspnt) reported

    @littlecinnamon @virginmedia My wired connection is fine but my wifi is useless. Great when I'm working from home. Had to get power line adapters and network cables to sort it until I can spare the time to be in a queue for 90 minutes.

  • JayeRosamond Jaye Rosamond (@JayeRosamond) reported

    @virginmedia why is it so hard to cancel my order!? I need to do this so my new one can start. I currently have no Internet now! I’ve been on the phone for 2 hours with no answer to the cancellation line!! I’ve also tried your text message with no answer.

  • OSINTwannabe Brian (@OSINTwannabe) reported

    @ClaysandBirds @Jake_Hanrahan @virginmedia Damn, pretty good satellite internet!

  • MarypSheridan Mary Sheridan 💙 (@MarypSheridan) reported

    @virginmedia Cancel the account - am advised the phone line due to close on 20 Feb but Broadband still active. I rang last week to cancel both. Priority line needs to remain active until moved to Sky.

  • m_minaaaaa M (@m_minaaaaa) reported

    Anyone else finding @Virginmedia to be unbearably slow and patchy today?

  • HallStjohn StjohnHall (@HallStjohn) reported

    @virginmedia any chance anyone can actually help me with cancelling tivo??? Honestly this has turned into a joke and I've been on hold forever and a day. I'm bored now.

  • jonflyingtiger Jonathan Smith (@jonflyingtiger) reported

    @virginmedia No - you moved it back about 10 days ago and just told me you need to do more work outside our house, even though the guys who came to dig up my front garden told me they’d done everything. the issue is the moved appointment and then appalling lack of customer service.

  • woodingian1 Ian Wooding (@woodingian1) reported

    @virginmedia Can you tell me if that is enough to cancel the contract

  • Katyshe Katy She (@Katyshe) reported

    @virginmedia 1 hour and 25 minutes on hold and I have been cut off. I am absolutely disgusted with your customer services. Can you please tell me how to cancel my account. I am not wasting another minute of my time!!!

  • M0USE_UK Mouse_UK (@M0USE_UK) reported

    Sorry everyone! due to technical issues also known as @virginmedia there wont be a stream today! They appear to do more 'maintenance' than the service is on for