Virgin Media Outage Report in Stepney, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 11: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Tower Hamlets, London, Hammersmith, Waltham Forest, Paddington, Romford, Southwark, Hackney, Bromley, Wembley, Hampstead, City of Westminster, Harringay, Ilford and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Wi-fi | |
| Hackney |
Internet | |
| Tower Hamlets |
Wi-fi | |
| London |
Internet | |
| Hammersmith |
Total Blackout | |
| Waltham Forest |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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🎃 Spooky, Scary Skele-Sam 👻
(@macbvth) reported
from
Walthamstow, England
@HooiWanV @virginmedia It's ridiculous isn't it? They even admitted they were having issues BC they are currently wfh and we were like YES that's why we're trying to resolve this for ourselves!!! The level of disconnect is off the charts 😡 thank u for the name tip!!
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Jen Hayward
(@Jenoir77) reported
from
Croydon, England
@virginmedia There has been an outage in burgess hill since Saturday but it’s still not fixed. There are texts being sent everyday saying when the next update is but nothing has been fixed. I am totally dumbfounded.
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Ivan Georgiev ♠️
(@ivang21022) reported
from
Lambeth, England
@virginmedia My WiFi disappeared... green lights flashing...is there an issue and if so when is it going to be fixed?
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Dr David Hardman
(@RumblesOfSteel) reported
from
Stratford, England
@virginmedia Hello, I'm in E15 and my broadband connection has vanished. Is it an area problem?
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Mark Britnell
(@markbritnell) reported
from
Richmond, England
@virginmedia I have. How do you expect me to work today & tomorrow if the engineer can only come on Tuesday evening? And why doesn’t your customer service centre pick up the calls? I spent about 3 hours yesterday trying to self-diagnose the problem and waiting for someone to pick up the phone
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Jack Reed
(@jackreed08) reported
from
Bromley, England
@virginmedia my TiVo box has broken how can I get this replaced?
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𝒏𝒊𝒍𝒆𝒔𝒉
(@nilesh14) reported
from
Richmond, England
Is @virginmedia internet down in Barnes area?
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia hi intermittent broadband all morning now none at all and service status page not working? Se3 need ASAP as wfh
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Graham Long
(@Grahamthecabbie) reported
from
Romford, England
@virginmedia your WiFi is down. Any reason for this please?
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John lumb
(@Johnlumb67) reported
from
Richmond, England
@virginmedia @telegraphmoney Over 1hr to get to India call centre, reading a script & NOT listening to my complaint of no Internet 4 24 hrs & poor service for 1/12 All she would say in an awful accent was reboot. Tech 2 come in 3 days no refund allowed!
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SZA’s Pommel Horse
(@SeifAbdelSalam) reported
from
Hackney, England
Hey @virginmedia how long are we going to live with no Wifi signal in n16 just to get an idea of how much work will fall behind because of this mess
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Mark Britnell
(@markbritnell) reported
from
Richmond, England
@virginmedia waited an hour on customer services call. No reply. Internet and media down. Can you help please?
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Bloom The Cat
(@bloomthecat) reported
from
Hackney, England
Thank you @virginmedia . Not only have I wasted 5 hours over the last 2 days trying to get thru to VM about a technical issue. I also have to endure Justin Bieber songs ,while waiting for someone to pick up - adding insult to injury...and still I wait ! #poorservice
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Guy F
(@askgeez) reported
from
Loughton, England
Absolutely HATE @virginmedia with a passion. Made a complaint, they said I’d be refunded for kids inadvertently ordering SkySports. I wasn’t. Then they cut me off. Liars
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Tori
(@totti369) reported
from
Wandsworth, England
@virginmedia no WiFi in sw18 - whole street down any update on when this maybe resolved?
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Mark Britnell
(@markbritnell) reported
from
Richmond, England
@virginmedia As I said yesterday, all internet, TV and media down. Called you twice for over an hour and a half yesterday but no reply. Terrible service. Have work to do! Booked engineer but they can’t come until Tuesday evening. Can you call me?
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Tom🏴⚒
(@tosman30) reported
from
London, England
@virginmedia have an error code (C130) and not getting a signal, what does this mean?
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The Gaffa🔌
(@ako_essex) reported
from
London, England
Virgin media is absolutely awful in every aspect
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Sara Hill
(@sarahill42) reported
from
Tottenham, England
@virginhelp been holding for 15 minutes on your helpline for virgin media to try and help a vulnerable person. How much longer will we have to hang on? #nooptionsforelderly
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raymond Barker
(@RaymondBarker4) reported
from
Camberwell, England
@virginmedia @PED7 @lizzidoyle Please do not be conned by virgin they have serious connection issues i pay a high price and now looking for a better service any ideas ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hallima Mizan
(@Lima90X) reported
@virginmedia hi I’d be very grateful if someone can get in touch. I’ve had no signal on my phone for almost a week. Im shielding at the moment so can’t really go anywhere to repair my phone. Thanks
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Driving Gnome For Christmas
(@NitricOG) reported
Yet another day in a row where @virginmedia terrible internet has gone off. This is honestly becoming stupid now
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Paul David
(@PaulDav41474973) reported
Now listening to @AdrianPicton whilst awaiting a visit from an engineer from #VirginMedia to replace my router, which is suffering an intermittent problem.
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Sean Moore
(@SeaninPinner) reported
@virginmedia That’s what I said in my tweet.TBH it’s pointless complaining as nothing seems to get done to improve things. Seriously looking at other options now. Need a service I can rely on
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jazie
(@fifacontentt21) reported
@virginmedia Issues have been going on for a week done tests all good but still having issues??
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Gavin
(@GJM_78) reported
@virginmedia Nope, we've had another outage this morning. It was promised over 2 months ago. I've raised a formal complaint about it, too.
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Nick Burnham
(@deathruddles) reported
@virginmedia @JanePont I complained back at the end of September and wrote several letters. No response, the customer service is dreadful. New customers beware!
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HOW CHO LIKE DA
(@howcholikeda) reported
@virginmedia The ineternet went down for 2 hours last night and came back. It is now down again, your customer service is terrible. You have no one available on the phone, no one available on chat and an unreliable Internet service which seems to be less stable than a 56k modem!
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Justin Hams
(@Jace1959) reported
@virginmedia Like I was going to get a reply last night which was going to be as soon as his manager put the phone down
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MrGordon
(@gordthekraken) reported
@virginmedia thanks to your unreliable service I am having to go against government advice and catch a train to work. Thank you Virgin Media.