Virgin Media Outage Report in Stepney, Greater London, England

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (3%)
• Phone (2%)

Live Outage Map Near Stepney, England

The most recent Virgin Media outage reports came from the following cities: City of Westminster, London, Orpington, Southwark, Islington, Hammersmith, Ilford, Croydon, Bromley, Mitcham, Newham, Barnet, City of London, Poplar, and Hackney.

City	Problem Type	Report Time
City of Westminster	Internet	36 minutes ago
London	Wi-fi	10 hours ago
London	Internet	12 hours ago
London	Wi-fi	17 hours ago
London	Internet	18 hours ago
London	Internet	18 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

• 
  Ollie McGrath (@OliverMcGrath) reported 3 minutes ago from Barnet, England

  @virginmedia Our set up day was this week then you told us our street doesn’t have virgin so it would be delayed slightly. You delayed it almost 2 months. Then when I tried to cancel you said it could be installed next week but that was lie. Then you kept calling to sell another deal

• 
  Keith Brennan (@keithyb77) reported 5 minutes ago from Ealing, England

  @virginmedia Router provided is crap, had a BT one before and could get signal everywhere in the house with it, downstairs is all I can manage with the virgin one, the customer service is ****, spend way too much time trying to explain yourself to people in India and Philippines

• 
  BarryDanser (@BarryDanser) reported 9 minutes ago from Brentford, England

  @virginmedia There isn't. It's just a poor quality issue. That your broadband in the area is not sustainable.

• 
  Ollie McGrath (@OliverMcGrath) reported 13 minutes ago from Barnet, England

  I had an amazing experience with @virginmedia until I tried to move house with them. I’ve spoke to so many people over the last few days and it’s been horrible.

• 
  BarryDanser (@BarryDanser) reported 13 minutes ago from Brentford, England

  @virginmedia I did they were useless. Told me to put up with these lousy slow speeds. Told me you don't guarantee the broadbamd speed on wireless at all!

• 
  DvnBrxtn (@devanHD) reported 15 minutes ago from Lambeth, England

  Crashed #virginmedia again. All day no #WiFi Shite customer #servicevirginmedia No #internet all day. 40 minutes on hold. Hung up in disgust. #worstwifiprovider Moving from #virgin now. #shiteservice

• 
  Marc (@MarcJTaylor) reported 16 minutes ago from Tottenham, England

  @virginmedia It’s not working at all now. Tried to reset the box and since then had no connectivity.

• 
  Andy M (@AndyM_N3) reported 21 minutes ago from Barnet, England

  Virgin Media broadband issues again. Do not deal with this joke of an organisation. Terrible internet and their customer service is even worse

• 
  APM External Affairs (@APM_Stephen) reported 22 minutes ago from Camden Town, England

  It's a disgrace @virginmedia that since Sunday evening we've had no Broadband (NW3) and customer services telling us only "there's a fault in the area"

• 
  Matthew Thistleton (@ThistletonM) reported 37 minutes ago from Ilford, England

  @virginmedia Is shows no problem however I have had to switch the box on and off repeatedly today to make it work. If the problem can’t be resolved soon I will simply move to a different company because I am fed up with spending money on a less than adequate service.

• 
  brazen productions- jules hussey (@brazenprods) reported 38 minutes ago from Camberwell, England

  Nothing goes down more than @virginmedia

• 
  Anna Jarman (@AnnaLouise1980) reported 39 minutes ago from Kingston upon Thames, England

  @virginmedia can someone contact me about my very poor broadband service, please. I consistently have to use 4G in my own home!! I have tried calling, messaging, complaining for months now, but no one gets back to me..!

• 
  Jewmie (@JamieSenitt) reported 41 minutes ago from Richmond, England

  For the 14th day in a row there is WiFi issues with @virginmedia in #Teddington. Web chat team unavailable, stupid long wait on phones and the twitter team will give useless info like usual.... #fedup

• 
  Darren Reid (@marvelreid83) reported 42 minutes ago from Romford, England

  I start off in a good mood until I speak to @virginmedia customer services! Never understand me so never get my issues resolved! Seriously!!!! 🤬🤬

• 
  Keith Brennan (@keithyb77) reported 47 minutes ago from Ealing, England

  @virginmedia Trouble shooting FFS what do you think the usual one! had it up to here with virgin media, never had any issues with sky or bt that even came close to the problems I’ve had wih virgin, the tv box is shit, had nothing but problems with it, the wifi is crap, the router provided..

• 
  John Dunne (@Jdunne9407uk) reported 49 minutes ago from Merton, England

  @virginmedia What a joke. Jack up my bill for £5 a month with no notice. Argh time to look for a new service provider I think .

• 
  Lulu (@lulumr) reported 50 minutes ago from Ilford, England

  @virginmedia Honestly terrible. I had an order number but no one would take responsibility and arrange the installation. Already had Virgin to the house, it would have been so easy for you.

• 
  Rob Ford (@rob_ford) reported 51 minutes ago from Bromley, England

  @virginmedia Extended service outage is bad enough but having to waste nearly 2 hours to find out that your service status pages are essentially lying is well beyond frustrating.

• 
  Nick Anstead (@NickAnstead) reported 53 minutes ago from London, England

  Predictably depressing experience calling @virginmedia to cancel contract this afternoon. *On hold for several mins. * Offered £2 off contract monthly by automated answer phone message when I navigate through phone menus saying I want to leave. Say no on touchpad.

• 
  Gary Lager (@Garrardinho) reported 57 minutes ago from London, England

  @virginmedia Can you arrange for one of them to call me tomorrow to resolve as it's a very simple issue but not one I can sort out through your automated service and I don't appreciate being messed about because someone's near the end of their shift.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  K1CK Online Fitness (@The_Bodyfixer) reported 6 minutes ago

  @virginmedia We have your WhatsApp support on continuously since Monday. We want everything in writing documented so that we have copies of everything, your teams over the phone have not been professional in getting anything done so far

• 
  stuart cooper (@stuartc97127196) reported 8 minutes ago

  @virginmedia Hi there tried the service checker but said sorry can't check now try again later and the Wi Fi only drops on my iPad everything else works fine.

• 
  #Justice4the21 (@WLHSTU) reported 13 minutes ago

  Had an email from @virginmedia about getting faster broadband and how to reboot the router, I just wish they could help out getting a better Wi-Fi signal upstairs

• 
  Lawrence ‘Chunk’ Cohen (@G00NIES85) reported 15 minutes ago

  @virginmedia Look, can you help in any way? YES/NO? Can you escalate my apparently closed complaint? YES/NO?

• 
  Whitty (@andrewwhitty) reported 16 minutes ago

  @virginmedia The internet is not working. We've tried on several devices etc.

• 
  Douglas Campbell (@Do0g7e) reported 16 minutes ago

  @virginmedia you really need to stop these scam callers. This time is was one pretending to be from you and about my network....still gave me 10 minutes of joy.

• 
  Orla McMaster (@Lovelymumlady) reported 17 minutes ago

  @virginmedia We have an issue which we registered yesterday and we had a call this morning allegedly from yourselves. We cut the call when they tried to persuade us to install a Remote Desktop. Surely that isn’t what you would ask customers to do?

• 
  Annieg (@Anniew858) reported 18 minutes ago

  @virginmedia I was emailed on 12/10 and informed there would be a credit on my account for lack phone service Ref c-1210221254. Can you look into this please as not received

• 
  johnny 🍂 @ MCM London (@wastelandwolff) reported 20 minutes ago

  @virginmedia Oh my god stop telling me I owe you money when I don’t. I closed my account and paid my final bill months ago and yet you still send threatening emails. I’m still waiting for the box to post your router back. I can’t get a coherent sentence from your customer service

• 
  NicoleMaisie (@NicoleMaisie6) reported 22 minutes ago

  @virginmedia Will do Thankyou. When they installed they burst the gas pipe so just installed it in the closest area. It was fine but now we want it installed properly we’ve been chasing with emails for 2 years and still never heard back from any complaints