Virgin Media Outage Report in Stepney, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Wembley, London, Southwark, Dagenham, Ilford, Camden Town, Croydon, Hackney, City of London, Romford, Barnet, Islington, Tower Hamlets and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| Wembley |
Total Blackout | |
| London |
Wi-fi | |
| Southwark |
Total Blackout | |
| Hammersmith |
Internet | |
| Dagenham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Pam Ford
(@ThePamFord) reported
from
Ilford, England
@virginmedia please help distressed customer regarding constant landline calls from scammers with 0161 numbers
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Ian Gallosi
(@IAGallosi) reported
from
Ealing, England
Hi @virginmedia - what’s going on this weekend? TV and broadband sporadically working. Your site says everything is ok but I’ve not been able to connect to the internet all day and the tv service is having an absolute meltdown every hour or two.
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Umar
(@Umar_iFL) reported
from
Merton, England
Surely @virginmedia should be offering full refunds for any customers that bought #JoshuaPulev Picture issues still not fixed. RT to get @virginmedia attention as they haven’t made any comment on it yet.
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Dave Pynor
(@DavePynor) reported
from
Walthamstow, England
@skyboxoffice @virginmedia I’ve just paid £26 for the fight night and it’s pixelated glitches? What’s happening?! Please help or give me a refund! Mental!
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@virginmedia Currently waiting in the Q Turns out you ring and it tests then asks you to reset. Once that dosent work you ring back. System recognises at that point your still having issues. And offers to talk with a person. Thanks again for your attention in this Paul
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Tony Warren
(@TonyWarren34) reported
from
Bexleyheath, England
@virginmedia We wanted to upgrade our hub due to internet continually dropping out in parts of the house when it previously never used to. Followed the link via @virginmedia app which recommended a new hub. Can't do online have to speak to person but been on hold for 1hr+ 3 times & gave up
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Mo-Mo
(@ImaginaryCard) reported
from
Hammersmith, England
Missed the whole 2nd half of the Chelsea game thanks to @virginmedia. Good luck to whoever answers the phone in their call center tomorrow cause I am gonna go ape **** on them 😤🤬
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@virginmedia Now I'm a little pissesd off. 1 hour in line waiting and at 19.53 exactly 1 hour its cut off. Your side of customer service 10/10. Phone sides rating 0/10
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginhelp i have been having issues with my broadband with @virginmedia for months. The router has been changed still no joy, a virtual tech was supposed to call me on Wed, he didnt, i keep calling and im still at square 1. Kids all study from home, so frustrating, help me🙏🏼🙏🏼
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Kitty Poole
(@KittyPoole) reported
from
Kensington, England
@virginmedia internet has been disconnected (for 2 weeks) Impossible to get help via cust svcs as for some reason they don’t understand the situation. Help!
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia I just got a direct message from you but i dont think it was you! Also no issues but the wifi wasnt working. Its back now will go again
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James Teodorini
(@JamesTeodorini) reported
from
Wandsworth, England
@virginmedia this is an absolute joke. No warning that there were issues with the AJ/Pulev stream so people are paying £26 for a basically unwatchable stream. If there's no refund you're defrauding your customers by getting them to pay for a service you knew wasn't working.
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Jack Reed
(@jackreed08) reported
from
Bromley, England
@virginmedia Yeah when can I cancel my contract?
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Andrew James Heath
(@AJ_HEATH20) reported
from
Lambeth, England
@t_hartley @virginmedia Also his internet seems to cut out every night at exactly 00:00 when we’re playing COD, please can you sort?
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia I have made a formal complaint and i already have the connect app, it does not help me!
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Paul McCann
(@BigestPaul) reported
from
Bromley, England
@virginmedia No it was an automated service it seems. Before I could say to a person or press a button to talk with some one the line cut off lol
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linda holmes
(@pussinpjs1) reported
from
Camden Town, England
@DarknessHayz @virginmedia Poor mum hope she is OK xx
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Jack Reed
(@jackreed08) reported
from
Bromley, England
@virginmedia So I paid more for HD and got a worse service! It’s never ending can’t wait to go back to sky!
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia Its now been 6 hours and nobody had called me. This is the bad service I am talking about! Its not good enough!
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia This is not a new issue, its been months. The wifi keeps dropping all day everyday. I believe its an external issue i need an engineer. And how do i complain about the service i am receiving?? I am paying for something iam not receiving.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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John E. Coxon
(@johncoxonmedia) reported
@virginmedia must be the take over company's new policy as DM previously done. Logged in , did the contact us and no actual phone number to ring is apparent. There is a phone text feature but that is not a phone number to call for human help it appears to me or am I missing something.
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Maria Gorinova
(@migorinova) reported
@virginmedia In addition, I received no information about how long the wait will be until the service is installed. 2 months? 3 months? A year? Nothing.
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Tags
(@Paul_Tags) reported
@virginmedia You don't offer any customer service, is what you're saying. Let's be clear: you WOULD be able to send a DM, but you choose not to. You choose to send me back to somebody who will ask me to turn it off and on again before passing me to a colleague or bot.
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Joe
(@IamGuiseppeDave) reported
@virginmedia I have a problem. I’m supposed to have @SkySports on my package. However it seems to have the commentary from ManUTV on it. Can you help?
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Maeve Flanagan
(@FlanaganMaeve) reported
@virginmedia Upgrading existing service to incorporate landline. Was promised a return call re same Q last week. Call didn't happen.
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Ben
(@redhot_79) reported
@virginmedia Ps any chance we could get hold of a Wi-Fi booster thing as we cannot get any decent signal and have dropouts upstairs. We had this last time with virgin.
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Pilar Garcia Vicente
(@pilarseo) reported
Horrible customer service @virginmedia I am trying to solve a technical issue one year!!! Impossible to talk with a single person
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Joe
(@IamGuiseppeDave) reported
Hello @virginmedia I have a problem. I’m supposed to have @SkySports on my package. However it seems to have the commentary from ManUTV on it. Can you help?
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CFC_Jamie431
(@CFC_Jamie431) reported
Virgin media is so bad it’s gone off for me like 5 times today 😒
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Rina M
(@Rina_M2020) reported
I swear once my contract with virgin media ends for broadband I’m leaving them! I Haven’t stressed this much in the last 15yrs! Slow connection/no wifi I feel we live in a poor country! Not that we do! @virginmedia we live in England and for wifi to be weak it’s unbelievable