Virgin Media

Virgin Media Outage Report in Stepney, Greater London, England

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The latest reports from users having issues in Stepney come from postal codes E1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stepney, Greater London, England 02/07/2026 04:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stepney, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Croydon, London, Welling, Hackney, Islington, Leyton, Romford, Orpington, City of Westminster, Dagenham, Ilford, Newham, Wandsworth, Poplar and Southwark.

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City Problem Type Report Time
United KingdomPoplar Internet
United KingdomCroydon Internet
United KingdomLondon Internet
United KingdomWelling Wi-fi
United KingdomLondon Internet
United KingdomHackney Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

  • PaxtonDan515 Danny Clark (@PaxtonDan515) reported from Enfield Lock, England

    @virginmedia your process for cancelling a contract is awful... no doubt telling your operators to keep hanging up. Wankers

  • Miaopow T (@Miaopow) reported from Richmond, England

    @virginmedia why is it when I do FaceTime or WhatsApp messenger to someone also on Virgin network it doesn’t allow me to? And I have to go to my 4G. That seems ridiculous!

  • marie_haggerx 𝕞 𝕒 𝕣 𝕚 𝕖 (@marie_haggerx) reported from Borehamwood, England

    Why am I seeing this message @virginmedia when trying to watch the football on my iPad? I have watched it many times on this device now I am seeing this message .... PLEASE HELP!

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia All seems slow for a 500mb services you did a 30 day test and sent me a letter and you agreed it was not up to speed. All WiFi is slow even with the new router. I read online a lot of people saying your router are not good compared to others I have a apple time machine I can use?

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Ok so says issue now fixed could tell they were working on it as lost tv and then internet came back for 5 mins, but now no internet again? So issue not fixed can you contact the engineer working on it to say not fixed ASAP please

  • kapowaz Ben Darlow (@kapowaz) reported from Richmond, England

    One month of constant disconnections, poor upload / download speeds from Virgin Media. Not that it’s particularly important to have working broadband when you’re all working from home and can’t physically spend Christmas with your family. What an absolute joke.

  • AsadMoghal Asad Moghal (@AsadMoghal) reported from Kensington, England

    Why does @virginmedia have the worst customer service - the chatbot won’t work, the telephone service disconnects straight away - why bother with the service?

  • sehsmiffy sarah smith (@sehsmiffy) reported from Richmond, England

    Dont waste your money , they even gave us a booster so the wifi reaches upstairs ... does it bollocks !!! Biggest pile of **** is virgin media !!! #VirginMediaSale

  • OllieToogood Ollie Toogood (@OllieToogood) reported from Islington, England

    @virginmedia still waiting for my call back re my complaint C-291120591. It is ridiculous one has to wait so long for a phone call, it’s not I require an engineer to attend!!! Is this your example of customer service? Joke

  • jimmymc James Mc (@jimmymc) reported from Bromley, England

    @virginmedia Yep. I asked to start a complaint, to which I was told I problem.. and guess what.. no-one’s been in touch. Been constantly with you since ‘96 through Nynex, C&W, NTL, Virgin Media. Think I deserve more loyalty than I’m getting.

  • annwyllie annwyllie (@annwyllie) reported from Richmond, England

    @virginmedia yet more non working channels. Few itv and sky channels not working. Just why do I continue using you when there's always some sort of issue. Wait time on phone is over an hour! Such bad service

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia Yes I can leave without notice no mention of a refund for the service I paid for I didn’t receive...

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia please can you share an email address for complaints. I have not had my issues resolved and there is only a postal address. (Which I assume isn’t monitored due to Covid) I am also sending the same complaint to Ofcom and CISAS.

  • djbosher dj bosher (@djbosher) reported from Kensington, England

    Wifi fail incoming, **** you virgin media

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia No, no, no. Just got an official letter saying I can leave without notice, so for a long standing customer (about 10yrs?) to be told that without any kind of solution, alternatives no offer of a refund, then to see an advert saying you can offer double I’m getting in my area? WTF

  • ssb316 Ssb316 (@ssb316) reported from London, England

    @virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.

  • craigglenday Craig Glenday (@craigglenday) reported from Camberwell, England

    @virginmedia Resolved now, thanks. Not easy to cancel a V Mobile contract, & not at all clear on the site (I get it, you don’t want to make it too easy for customers to leave, but it was all going a bit Kafka!) The Virgin Media customer experience, on the other hand, was vastly more pleasant!

  • andypurbrick Huey Morgan Gluten Freeman (@andypurbrick) reported from Walthamstow, England

    Glad I'm not working from home today, @virginmedia broadband down again 😒

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting

  • kapowaz Ben Darlow (@kapowaz) reported from Richmond, England

    I wonder which would be quicker, for Virgin Media to fix the area fault around where I live, or for me to just move house and get a new ISP

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • lennyhem_ Lee (@lennyhem_) reported

    @debbie_raffle @virginmedia I’ve been going through this for five weeks now. It’s worked for two days on two separate occasions and then I get the ‘oops something has gone wrong’. Reported several times and still nothing. One always says talk to the other. Starting to wish I never took the option!!

  • farawaylisamae Lisa Mae ✨ (@farawaylisamae) reported

    @virginmedia I've called you three times now to cancel my package and my call has been cut off after an hour on hold each time. How on earth am I meant to stop you charging me? I need a call back from one of your team because I can't listen to those hold songs again!

  • lucyevelyyn Lucy (@lucyevelyyn) reported

    @virginmedia Hi, I’ve waited an hour on the phone to speak to someone and then the call automatically hung up. How do I formally notify Virgin I wish to terminate my Broadband contract?

  • LizBeth8806 Elisabeth White (@LizBeth8806) reported

    @virginmedia No worries, it'll come on when the issues fixed. Not overly worried.

  • samir_sampatel samir patel (@samir_sampatel) reported

    @virginmedia Used that before and its pretty useless. Slow replies. Why do hard to speak to a human. Wasted 50 mins on hold thisnam for that option a d the cut off. Vm don't care about customers

  • AnaRealiam Ana Realiam (@AnaRealiam) reported

    @virginmedia Please restore my service asap

  • MeeraChadhaLD Meera Chadha 💙🌈 (@MeeraChadhaLD) reported

    @virginmedia Massive price hike in summer and waiting 20+ hrs to get through to your customer service...?

  • Sophiech92 SophieH (@Sophiech92) reported

    @virginmedia why is your customer service so terrible? Ordered the over 500mbps package, only getting 300mbps. Trying to cancel and been on hold for over an hour?!!

  • Geevar Geevar John (@Geevar) reported

    A @virginmedia sales guy offered me a fully free installation along with a £100 credit, for new broadband connection. But they took a £35 as installation charge. When contacted the customer care they asked for Evidence! Beware of fake people, always collect evidence!

  • MoBedawi Mo Elbedawi (@MoBedawi) reported

    @virginmedia Seem to be that the only thing @virginmedia is offering is their apologies & say sorry but nothing is done to restore the service after an outage for almost a week The audacity they have of delaying the estimated fix time by almost a full day & expect us to just wait #totalripoff