Virgin Media Outage Report in Stepney, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Poplar, Harringay, Fulham, City of Westminster, Hackney, Hammersmith, Waltham Forest, Croydon, Ilford, Mitcham, Paddington, Wembley, Merton and Romford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| London |
Internet | |
| Poplar |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Harringay |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia @NeilWBallingall HELP!!!!!!!!!
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Akshay
(@ACMru_) reported
from
Enfield Lock, England
Virgin media 2nd line support have got to be one of the rudest and worst customer services I have ever ever ever spoken too. Contemplating just cancelling the service. @virginmedia
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Bruno Belcastro
(@argen) reported
from
Camden Town, England
@virginmedia It’s a bit of a joke that the deadline keeps being pushed away even more now. Almost 2 days without service.
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Akshay
(@ACMru_) reported
from
City of London, England
@virginmedia One of your agents said they would send across a WiFi pod (which never happened) and then we were informed that he didn’t have the ability to send them after a further call 1 month later. We were also advised they would send us a hub 4 to try and get rid of the existing hub 3
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Christian Radnedge
(@ChristianRad) reported
from
Camden Town, England
@virginmedia both broadband and TV down in nw3 most of the day now - I need both for work...
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The Sourdough Cyclist 💙🇬🇧🇾🇪🇪🇺🏳️🌈
(@SourdoughCycle) reported
from
Wandsworth, England
@virginmedia @VirginMediaCorp One of your vans just drove down Kyrle Rd London SW11 at 40mph in a 20. Absolute ****! Do you have tracking telematics and do you pay attention?
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia my network has gone down. No tv or internet, meaning I cant work from home or watch TV. I cant talk to anybody about fixing the issue. My postcode is KT5 9NP HELP!!!!!!!
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia network down in KT5 area? TV been offline all morning, just came back for a brief second but signal gone again. Is there a fault?
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Phil Lindsay
(@PhilPhenom) reported
from
Kingston upon Thames, England
@virginmedia my entire network has died. I got no internet or tv service and have been told that you can only get an engineer out to me on Thursday...2 DAYS!!!! I work from home and need internet access otherwise I cant do anything. The TIVO box wont start up
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Gav Mac
(@Gavarnos) reported
from
Croydon, England
@PaulbernalUK @virginmedia I had multiple dramas with mine last year/18 months while they were doing the network upgrades, having to resort to 4G. Annoying. Once all the pain is done & you get gigabit broadband using your own router/mesh system & the superhub as just a modem it’s staggeringly good.
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Bruno Belcastro
(@argen) reported
from
Camden Town, England
@virginmedia more than 12 hours without service today. Are there any updates for NW3?
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Akshay
(@ACMru_) reported
from
City of London, England
@virginmedia I don’t mind speaking to technical support and them trying to troubleshoot, but what I absolutely hated was being told contrasting information by all the different staff members in VM
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Bruno Belcastro
(@argen) reported
from
Camden Town, England
@virginmedia The service fault is still a thing, been more than 24 hours now. How long is it going to be? Your website keeps pushing the estimated time further.
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David “Still Not the Footballer” Wheater
(@DavidWheater) reported
from
Richmond, England
3 different @premierinn hotels this week and 6 in the last 3 weeks and I can honestly say that your Wi-Fi is absolutely atrocious. It’s always been bad, but some how it’s now even worse. It’s time to ditch @virginmedia and get a decent Internet supplier.
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Christian Radnedge
(@ChristianRad) reported
from
Camden Town, England
@virginmedia Yeah - to well past 5pm tonight. I have to work and this is almost two days of no service. Aboslutely ridiculous. Never going to use virgin after this month.
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Akshay
(@ACMru_) reported
from
City of London, England
@virginmedia That’s absolutely fine, but again like mentioned before. I should not be receiving contrasting information from your employees. I can understand one isolated incident but having 2 incidents for the same issue highlights a form of incompetence somewhere
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Louise Hatch 🦋
(@LouiseHatch1) reported
from
London, England
Hi @virginmedia I wonder if you can help me? I'm looking to access the subtitles on a movie I have just paid to download...that essential service doesn't seem to be available? Thank you 🦋 #Deaf #deaf #HearingLoss
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Hannah Dodd
(@hdoddles) reported
from
Merton, England
@virginmedia It’s Hannah. I’ve been a customer with Virgin since 2019. I don’t need to check the postcode checker again, I want to know why your still advertising our post code as available for service on price comparison sites? When you clearly don’t provide to that area?
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pat Hamilton
(@going59) reported
from
Walthamstow, England
@virgin media every week I am having problems connecting to my tv because of the internet, can you supply me with a new router because the one I have now is so old?
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Akshay
(@ACMru_) reported
from
City of London, England
@virginmedia And then told that they couldn’t do that either, all whilst being very rude on the phone for an issue with the equipment which frankly I believe is not an acceptable level of service ( I don’t expect 100% reliability - but something better than no service would be nice!)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alan Goodman
(@YesCompSols) reported
So I called into @vmbusiness @virginmedia apparently there's 5 'P4' faults affecting the services, estimated time to resolution is 5 DAYS. @btbusinesscare how long does it take to provision fibre on an existing business line with no left in jumper?
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John Huckle
(@JohnHuckle8) reported
@virginmedia I know just how you feel Nic...Virgin are terrible...miss sold me a broadband contact, over charge me every month, never answer my emails, promise to sort it but do not....so gone to the ombudsman CISAS now for them to sort it...
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Hannah
(@Thisgirl862969) reported
@virginmedia I've only cancelled the TV I still have broadband. I'm fed up of ringing you with issues when I finish work and then sitting on hold for 40 minutes do you not have a live chat?
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Bill Wilson
(@BWilson34) reported
@virginmedia Just done that as poor as an experience as you can imagine
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Martin Steele
(@MartinSteele_) reported
@virginmedia provide a shocking service been told twice that 2 men will install my broadband into my new house for twice to be let down spent around 3 hours on the phone over the past 5 days sorting out their mishaps and they just Don't care!!!
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Gail
(@_AngelLady_) reported
@virginmedia I’m trying to chat with Virgin on live chat on the webpage but I seem to be in a cycle with a bot who thinks it’s a Wi-fi problem and isn’t giving me an option to tell it that’s it’s a landline issue
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Annie Reddaway
(@AnnieReddaway) reported
@virginmedia my internet has been truly terrible this week - in general it is not great but this week I can't even join a zoom call with no video sitting next to the router
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Krystofer
(@krystofereve) reported
@virginmedia @vfwoolnough Also spoke to someone at Virgin Media who hung up on me. The customer service there is the worst I have ever encountered.
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😍Indy_Gal 🏴 #FBSI/PE
(@68xsarahx68) reported
So I have officially left @virginmedia they didn’t help. I am now going with a new provider. But the fact I’m being charged a cancellation fee is a disgrace after all the hassle I’ve been through.
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Derren Martin
(@DerrenM_cap_hpi) reported
@virginmedia Sorry for delay, my internet was down again. I’ve literally just had a reply saying case is resolved, resolution was no fault exists now & an apology to customer. What about all the downtime? All the wasted time chasing a response? The pods I asked for to improve coverage. A joke