Virgin Media Outage Report in Stepney, Greater London, England
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The latest reports from users having issues in Stepney come from postal codes E1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Enfield Town, Hackney, Waltham Forest, Newham, Croydon, Barking, Ilford, Waltham Cross, City of Westminster, Hampstead, Harringay, Paddington, Wembley and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Enfield Town |
TV | |
| London |
Internet | |
| Enfield Town |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.
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Deano
(@Deano1969) reported
from
Wandsworth, England
@virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Customer Service is shocking. It’s now almost 6 hours since I asked on WhatsApp for email address to be corrected and I’m still waiting for a response.
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Liam Smith
(@Liamsmith260493) reported
from
London, England
@virginmedia Our Wifi has been down since yesterday can you help please
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Have you met Harj?
(@AussieHarj) reported
from
Walthamstow, England
Virgin Media you suck! Going down as England start to choke in the run chase. Switched to BBC/ABC Radio over Sky Go 🙄
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia
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Charbster
(@charbster) reported
from
Wandsworth, England
@virginmedia do you have website issues? Chat function not responding.
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.
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Sam Batty
(@sam_batty) reported
from
Islington, England
@virginmedia We’ve been disconnected early. Been trying for nearly an hour on your live chat but no help provided at all. Still waiting.
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Hello there, it’s past 12pm and we’re still without any Internet connection (and getting desperate now). I’d like to stress that this isn’t an intermittent signal issue but a total loss of service as we’ve been having no Internet connection AT ALL since last Friday. HELP PLEASE!
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raimundo vazquez
(@raimundo) reported
from
Tottenham, England
Hi @virginmedia. Any chance of sorting the service in N15? Even your status page is unable to run tests but you keep informing me that there is not a problem. It is becoming quite regular feature these drops in service
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Jason Hier
(@jasonhier) reported
from
Ealing, England
@virginmedia Is service in London W13 working?
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Finally sent letter on 28 September and on checking my account realised you’ve got wrong email address attached to complaint file. Funnily enough you have correct email address for sending bills. 3/
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Of course I have. My email is correct on online account. I get email bills correctly. But my complaint file has an extra character to email address and so I’ve never received acknowledgment of my complaint.
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Juan Folgar Colomer
(@jfcolomer) reported
from
London, England
@virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?
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Sam Batty
(@sam_batty) reported
from
Islington, England
@virginmedia Just spend over an hour on live chat/phone. Your service means we’ll be nearly two weeks without internet!
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Also raised it in web complaint form which didn’t work. Web complaint form hasn’t worked for 2 months. Then sent letter and still no response. 2/
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Sema Kaya Ocakoglu
(@Semykaya) reported
from
Merton, England
@virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Just spoke on the phone with an agent called Denande; I explained to her that days ago other Virgin agents reassured us that we would get compensation towards our next bill due to this outage and she said they lied to us and we won’t get any. This whole mess is becoming a circus
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia No, I’m trying to find out the status of my complaint received by Virgin on 30 September. I’ve had zero communication or acknowledgment of it.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jonathan Wallace
(@jonnycodec) reported
@virginmedia absolute joke of a service. Moved house and allowed 4 weeks to set up my fibre. 1st day I discovered there was no internal box, engineer came yesterday only to be told the property doesn't have any external virgin wires. TOO MANY ASSUMPTIONS Going on!
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Awesome Creative
(@awesomecreative) reported
@virginmedia Ive been trying to downgrade since May. Constantly put on hold (I give up around 45 minutes). Ready to pull the plug at the bank now; paying for your services that I never use. As a customer of 8+ years Im now going to place my loyalty elsewhere.
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David S
(@therealjimr0yle) reported
@virginmedia I last called today. I called 2 weeks ago. I called before that & got hung up on. I raised a complaint last year. I challenged it not long after the account was active and was told 60 days. I was then told after the 60 days I couldn’t cancel as my cooling off period elapsed.
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Dean Faulkner
(@dean_faulknerr) reported
@virginmedia Will my account be credited anything as a result of this? Not being able to avail of the full service I pay for
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Stephen Neal
(@Stephen_Neal) reported
@virginmedia Thanks, I will. This is the second major issue I've had with VM broadband in less than 12 months. Feels like a very unreliable service if I'm honest.
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PsO kt
(@pso_kt) reported
@virginmedia No they said it was out of stock, phoned back multiple times and said still out of stock nationwide. I specifically asked for the maxit bundle with 1gb Internet as our router is awful. I've looked on my account and it says m600 Internet, if this is the case then I will be leaving
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Zukanna
(@_Zukanna_) reported
@virginmedia Yes, my laptop is always wired. All wired and wireless devices across the whole house go down, because our hub literally resets itself. I just took a video of the router doing it.
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Morag🇬🇧🇺🇦🇬🇧
(@moggie611) reported
@thedogman_918 @virginmedia Unfortunately this seems to be common with several companies, poor service and kept hanging on working your way through a menu choice. 🤬
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Paul Riley
(@gibluap) reported
@virginmedia Says having problems connecting to the hub which is strange as I connect via cable to a switch, which is functioning, then a 25 metre run to the hub. Will check the connections for a dry joint. Speed test to Impart, Leicester 909 down 52.74up
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KookyKat
(@thekookykat) reported
@virginmedia Oh that's good to know! Thank you ... is that for the people who can help with being unable to watch Sky Racing or just generic customer services?