Virgin Media outages and service status in Stepney, England

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Stepney, England

The most recent Virgin Media outage reports came from the following cities: London, Hackney, Newham, City of London, Southwark, City of Westminster, Islington, Poplar, and Waltham Forest.

City	Problem Type	Report Time
London	Wi-fi	52 minutes ago
Hackney	Internet	1 hour ago
London	Internet	2 hours ago
London	Total Blackout	2 hours ago
London	Internet	2 hours ago
Hackney	Internet	4 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

• 
  Liam Smith (@Liamsmith260493) reported 24 seconds ago from London, England

  @virginmedia Our Wifi has been down since yesterday can you help please

• 
  DianaS (@DianaAlexS) reported 2 minutes ago from London, England

  @virginmedia ** PLEASE NOTE ** We don't have human agents supporting troubleshooting / technical issues over our Messaging Platform. If you wish to speak to someone please contact one of the Team on 150 from your Virgin Media Landline or 0345 454 1111 Well that was "helfpul"

• 
  Connor Dean (@donnorcean) reported 4 minutes ago from London, England

  @virginmedia have had intermittent issues for over a month now, every time I go down the route of reporting the issue it just says wait 24 hours. How can I speak to someone about this as the phone number never gets me to a person?

• 
  Helen Reihill (@BBLn15) reported 9 minutes ago from Hackney, England

  @virginmedia DB was dealing with this issue but has not responded since lunchtime Friday

• 
  Crypto Ivan (@Ivan_D_Crypto) reported 10 minutes ago from Hackney, England

  @hummzak We at Virgin Media have a brand new IPTV service for 35 pounds flat fee, no monthly subscription + you get installations and service support, so it if breaks well fix replace it at no cost. Let me know if your interested

• 
  Steven Kraan (@drawing_daily) reported 11 minutes ago from Islington, England

  @virginmedia Hello Virgin Media, I’m trying to pay my monthly broadband bill online but when choosing pay bill it keeps redirecting me to your help page, so I can’t pay atm. When will this be fixed (won’t be paying late fees). Many thanks 🙏

• 
  Rex (@Lozraus) reported 19 minutes ago from London, England

  @_MxMike @virginmedia It’s been down for us since 1am 😫

• 
  Mary (@SandraS80775853) reported 20 minutes ago from London, England

  @virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.

• 
  Rhymer Rigby (@rhymerrigby) reported 23 minutes ago from London, England

  @scribblercat @virginmedia The frequency of posts like this is why I'll never leave BT. IME, they're reliable and I care about that far more than speed, price, etc.

• 
  kevin richardson (@kevinri00714924) reported 25 minutes ago from Poplar, England

  @virginmedia Will this issue be resolved today

• 
  Steven Kraan 🐀 (@drawing_daily) reported 25 minutes ago from Islington, England

  @virginmedia internet down second day in a row, when will it work again?

• 
  Richard Gendal Brown (@gendal) reported 29 minutes ago from City of London, England

  @virginmedia Thanks for your help but this is a problem only Three can sort! Their new system works where it’s deployed. The problem is that they haven’t deployed it everywhere - eg Elizabeth Line.

• 
  Derrick Brown (@DerrickSWB) reported 32 minutes ago from Lower Clapton, England

  @virginmedia It’s arranged (3rd time) for engineer visit tomorrow 4-7pm…. I just hope they don’t randomly cancel again

• 
  Annie Caird 🌻 (@AnnieCaird) reported 33 minutes ago from Islington, England

  @virginmedia How long have you got? I have just sat down in a restaurant to cry on a friend’s shoulder. The nice server said, “how are you?” I just burst into tears! Seriously. My disappointment is palpable. I want to go back to @BT

• 
  Nathan Talbot (@nathantalbot) reported 35 minutes ago from City of London, England

  (Testing) colleague asked if is there a virgin media outage but it’s working fine in EC1A.

• 
  Dr Jan Evelyn-Wilson (@WilsonJevelyn) reported 36 minutes ago from London, England

  @VirginMedia wi-fi just cut out AGAIN! Annoying when one is in the middle of something. WHY!

• 
  Becky Kelly (Göllner) (@BeckyKellyNews) reported 43 minutes ago from Hackney, England

  @virginmedia He has tried this and every time it just reverts to an automated bot response that doesn’t accept/understand /respond to his request to cancel. I need another way. As it’s proving impossible and stressful

• 
  Zahida (@zkhussain) reported 45 minutes ago from City of London, England

  @virginmedia can you please answer your phone as I want to cancel my contract. Or give me an alternative number to contact you on.

• 
  Brenda (@joybrenda) reported 55 minutes ago from London, England

  @DannyMonez @virginmedia Yes sat down to watch final episode of " and just like that " and the screen is pixels all across. Just tried to watch on catch up is the same. Virgin Media i want a refund how can this be fixed. Can you tell me when sky will repeat this final episode.

• 
  Lucy Hunte (@HunteLucy) reported 56 minutes ago from London, England

  @themotablogger @virginmedia Terrible in Dagenham too! At least 3 times a day it drops out and normally in the middle of an important meeting! Not good enough!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Teds (@Tedtalks13) reported 4 minutes ago

  @SecGenNATO in these @s that aren’t to be declared in another function. 1. What date did that energy firm sign a declaration that has specific requirements to be a NATO partner 2. What date did the cpr 7 become crown stamped sealed. 3. What dates did the directors change in uk versus eu main AGM board I have a list of merger acquisitions across uk in the pensions, insurances (including my business insurance tapped up of falcon yet the banking direct into HCC international that remained in place all through partial legal drafting while the initial public sector money was positioned for the demo of my software prototype The banks tsb no reason in their divorce with Lloyd’s; Lloyd’s business 2017 not notifying closure of account; of three partnership managers inside the bank of three different companies; my start up handed defined beyond the “risk assessment of the innovation. Partnering to further develop on the point of rejecting 100k of additional public sector money” (I rejected with ******* good reason) 2017/2018 there was a positioning error and error transfer of Lower court into not civil was positioned for intellectual court. 2018 had discussion re moving the asset of the house I rented (that had first entry in March 2015 while I was in cork for three days and my tsb banking removed off my desk in how I visually place materials in what is suppose to of been a secure save private letting). My dog was safe that short period as it was with a female and her dog. IN THAT period I was in business courts Northampton on written using Supreme Court high seat colour and symbols on documents; more than 13 case numbers (while others thought I was in some kind of gym bet! Get a life idiots) In that period I had also processed beyond the origin start of the system restructure; before I changed from virgin media WiFi domestic to ee business broadband; The click on inotes of the demo was clicked on the iPhone 6 that became a dispute in the old bullring of apple upstairs and VM downstairs where I asked for them to collect the phone after apple technical stated the cloud photos had been breached; (deleting the beginning of my work and my personal pictures of my not a pet.) apple Provided myself a new phone based on that. I then purchased an iPhone OFF AMAZON; where the ip of that and serial is on the box. these boxes and phones have gone missing however the iCloud records all that;; including the signalling through VM platforms (that lease from Bt ) ee platforms ( that became owned byBT and not a matter of bribery to use “all claims) and then the BT business that I kept running post eviction for the reason of security before they developed after many emails And calls from me (sound headset ) the vulnerable protection function they have developed. In these is another service level agreements that’s appearing in text words in NhS and charity banners. I recieved an email recent from NatWest claiming on the 1st of October 2026 to the October of 2025 that they can close an account if they choose fo no reason; Within these dates is Covid two credit ref agencies and three brokerage platforms Pre being procured into the comp house and dwp integration of proof and verifications. In all this period there is no social life, yet a lot of documents wrote and attachments in emails. I am aware that in uk some platforms that claim to contact manage can clone a companies email or persons and respond while the origin never receives the origin; I am being beyond mentally abused over the efficiency in the reason of enhanced . I have a legal right to be recompensed to live in a hotel be near my doctors and do small amounts that become and can become global work tasks What’s the issue; as the local aspect caused damages for everyone a small handle of people

• 
  Colin Chapman (@cochap) reported 4 minutes ago

  @virginmedia when do you expect to get issue sorted in the ML2 area. Virgin been down for over an hour?

• 
  Tommy Fitz (@blugun) reported 8 minutes ago

  @virginmedia down again, 2nd time in two days🙄🙄🙄

• 
  Trina S 💙 (@BrownEyedGirlGB) reported 10 minutes ago

  @virginmedia Resolution estimate was 15:08. It’s not intermittent it’s totally out and the resolution estimate has moved 4 times and is now tomorrow evening. Right above the service status issue box is a box saying it’s time to renew, look at contract options. No chance. 4/4.

• 
  simon withers (@KalEl_WBS) reported 15 minutes ago

  @virginmedia You never reply to messages! Why bother asking to send us a DM. Also what’s the confusion you mentioned?

• 
  Dale Ash (@discoDA1875) reported 16 minutes ago

  @virginmedia Sky Sports Plus not working. Sort it out.

• 
  It's Ahmad (@AhmadX_Official) reported 16 minutes ago

  In 2003, 68-year-old Stan Beaton said goodbye to his beloved wife, Ruby, after she lost her battle with cancer. Among all the memories she left behind, one became his greatest treasure, a simple voicemail recorded on their home answering machine, preserving the sound of her voice. For years, Stan kept the same phone service for one reason alone: he was terrified that changing providers might erase that recording. Whenever grief became too heavy, he would play the message, finding comfort in hearing Ruby speak once again. Then, without warning, everything changed. During a routine system upgrade by Virgin Media, the voicemail was accidentally deleted. Stan later described the heartbreak: "When I realized it was gone, it felt like I had lost my wife a second time." Once the company understood what had happened, they launched an extraordinary recovery effort. Around a dozen engineers dedicated three full days to retrieving a single voicemail. They combed through archived systems, aging servers and backup files, comparing the task to finding a needle in a haystack. Despite the odds, they refused to stop searching. Against all expectations, they found it. When Stan learned how many people had worked tirelessly to recover his recording, he was overwhelmed. "All those people… just to help me? I never imagined a company would go to such lengths," he said. Then came the moment he had almost given up hope of experiencing again. Ruby's familiar voice filled the room: "Stan and Ruby are not available right now. Please leave your name and number, and we'll get back to you." Tears quickly welled up in his eyes. "Amazing… absolutely amazing," he whispered. With deep gratitude, he later said: "I thought I would never hear her voice again. They gave me back something I believed was gone forever. They made an old man incredibly happy." Sometimes the greatest treasures aren't money or possessions. They're the few precious seconds of a loved one's voice memories that can comfort a heart for a lifetime.

• 
  Iestyn T Davies (@iestyntdavies) reported 16 minutes ago

  @virginmedia - you customer service app is faulty, my TV Box is faulty how can I leave and end this poor service? Can @skytv or @EE help Me leave and get a better service?

• 
  Matt Fowler (@306notout) reported 18 minutes ago

  Abysmal service from @virginmedia today, no problem I’ll source broadband from @VodafoneUK instead. 👋👋

• 
  Jacqueline Bolton (@JacquelineBolto) reported 21 minutes ago

  @virginmedia How do I report the broadband outage? You chatbot is hopeless