Virgin Media Outage Report in Stepney, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Southwark, London, Hammersmith, Hackney, Wembley, Woodford Green, Croydon, Ilford, Dagenham, Beckenham, Enfield Town, Merton, Waltham Forest, City of Westminster and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| Hammersmith |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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owain gerreyn
(@ogerreyn) reported
from
London, England
@virginmedia what a joke of a company. My broadband was down for months and you continued to charge me now I’ve left you are still trying to charge me!
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Paul
(@PaulG_Lon) reported
from
Wandsworth, England
@TomMockridgeVM @virginmedia @richardbranson I’ve written to you twice today Tim, but haven’t had the decency of a reply. Please help me. Or you Richard. Thanks
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Sam Peel
(@SGuggiariPeel) reported
from
Poplar, England
@virginmedia Wireless. But the problem is the device (seemingly some kind of limitor) installed by your engineer. That is the specific point I want addressed and I'm fed up of being pointed to generic and useless guidance
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia This isn't currently affecting me, although I am a customer. I saw a friend caught by your clause. I think if you cannot supply a service when a customer moves home, you should not be charging the customer. By so doing it's highly unlikely the customer will return should 1/2
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Daniel W
(@damawa42) reported
from
Kensington, England
@virginmedia Occupant. Yet you know full well the occupant is already a customer. I know, I know, you're going to tell me it's a different department or a third party, but that's pathetic. Please inform them of current customers so they don't get spammed. Morons.
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Luke
(@lvkebaker) reported
from
Camden Town, England
Appalled at how poor the @virginmedia customer service has been in the last few weeks
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Peter Boxer
(@peter_boxer) reported
from
Croydon, England
@virginmedia @Ofcom A shame indeed. This has been pretty appalling. Starting with a glitch over (IMHO) unfair charges, poor CS has led to me ending my time with you.
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Luke
(@lvkebaker) reported
from
Camden Town, England
@virginmedia I miss the call because it wasn’t at the time I had asked - Now I’ve heard nothing and am wondering why I should continue my service with you.
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John Peart
(@johnpeart) reported
from
Tottenham, England
@virginmedia Well you haven’t, clearly. The bill was generated on 21 January 2019. The decision was made on 9 November. You have not complied; you’re still charging me for a service I was told would be cancelled without cost. Please get someone to contact me with a resolution.
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Michelle Nathan
(@michellenathan1) reported
from
Shenley, England
@virginmedia I have a dreadful phone signal, I don’t receive calls sometimes just get a voicemail as phone didn’t even ring and I keep getting cut off. Signal is always on 1 bar at home. Help please.
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Spyinthesky
(@spyinthesky) reported
from
Enfield Lock, England
@virginmedia I'm already tempted to quit your over priced service that just might be the decider. But I guess once you start *************** out of your customers eh
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Caroline Murphy
(@carmurp) reported
from
Walthamstow, England
@virginmedia No it has not been fixed. The WiFi returned temporarily and it has gone again....leaving my children with no access to essential online learning resources. They have not been able to do their homework all weekend. This is extremely poor service. You need to fix ASAP.
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Angela Peters
(@angiepang) reported
from
Tottenham, England
@jodymedland @bt_uk Don’t go to @virginmedia. They’re just as bad!
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Mike Cullis
(@Silluc) reported
from
Wandsworth, England
@virginmedia I get a more reliable service from my mobile provider @VodafoneUK than I do from your cable service which requires constant rebooting throughout the day
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Sam Peel
(@SGuggiariPeel) reported
from
London, England
@virginmedia You made it as hard as possible to make a complaint. I would like someone from your customer services to call me, so I don't have to waste yet more time on hold and then explaining the problem to a poorly trained member of staff with a script
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paul taylor
(@trustintalk) reported
from
Paddington, England
Sadly it doesn't just happen with Virgin Media but with most service providers (a misnomer if ever there was one).
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Loris Zubanović
(@LorisZubanovic) reported
from
Ilford, England
@virginmedia No, still no service. I called and they told me it would be back at around 12h, but then got an SMS telling that it would be around 14h. They move that target every few hours.
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Dawn Gould
(@gouldydl) reported
from
Dartford, England
Have u hot a problem with your phone lines @virginmedia Twice I have been in a q for 15 mins to be cut off.
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Rich Homie Yom
(@yomzworld) reported
from
East Ham, England
@virginmedia known outage issue was meant to be resolved by 9:15 am, is still not rectified. Now pushed to 2:15pm. Not acceptable at all
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Michelle Nathan
(@michellenathan1) reported
from
Radlett, England
@virginmedia In my house the signal is very bad all the time. I’m actually at my parents and the signal bad here too.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Liam Dunn
(@imliamobv) reported
@virginmedia Been trying to cancel for the past hour and I'm just been going around in circles and hung up on and was told they'd call me back if the call drops and they
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andy broadbent
(@andybroadbent1) reported
@YodelOnline No I will not both yourselves and Virgin Media are useless. I will never use again.Appalling service.
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Don Barrow
(@don_barrow) reported
@virginmedia So see there was no point me sitting on the phone to be told the same thing right. Anyway as Customer Services could you maybe find out? Or is that too much to ask?
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ThinkMoreTypeLess
(@Rocket_Dog85) reported
@virginmedia Still cannot see any info on guide, programmes still not recording and call centre are no help at all. "Reconnect your ethernet cable and wait 4 hours". Done that and waited 12 but they still insist this is the fix!
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Savraj Singh
(@SavrajS) reported
@virginmedia Hi. Thanks for responding. Regarding the activation fee this was verbally stated but not written down.The offer is still on your website today. Re SIM card, customer services said they would chase O2. No update yet. Can someone please call me on these points?
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Arun Kumaravel
(@arunkumaravel) reported
@virginmedia @YodelOnline Hi i was supposed to get my hub4 on saturday and it is still stuck in middleton depot with no sign of delivery. Virgin Media should really think of changing their delivery partner or will lose a lot of customers. @YodelOnline customer service is worst
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Egg the Great
(@wadafett) reported
@virginmedia Yep, yur engineer came, after 20 minutes he left saying he fixed it and it should be working in 10 minutes. It's not fixed, and the dude just left. Now waiting for another person to come tomorrow. Since I paid for faster service, do I get paid back for bad service?
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Paul Durrant
(@Leafs1201) reported
@virginmedia once again no tv or internet, to say your service is absolutely disgraceful would be be an understatement, no point in you telling me you call this number or whatever because it’s the same shoddy service, a cancellation of services coming up very soon from me. 😡🤬
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Ali Khattak
(@makhattak) reported
@virginmedia Your customer support confirmed that they are aware of the outage. Maybe you can check with them before you tweet replies stating “If we’re aware…”?
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Spr
(@Sapperforever) reported
@virginmedia @SkyUK I'm currently trying to get myself out of my Virgin deal for the Internet because its so poor, Mbps of 24.1!!! Can sky square me away with anything better? I'm an x customer who regrets leaving, please take me back 🙏🏻🙏🏻🙏🏻🙏🏻