Virgin Media Outage Report in Stepney, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 04: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Dagenham, Hammersmith, Waltham Cross, Waltham Forest, Hackney, London, Southwark, Fulham, Poplar, City of London, Ilford, Paddington, Woodford Green, Croydon and Romford.
| City | Problem Type | Report Time |
|---|---|---|
 Newham |
Wi-fi | |
| Hammersmith |
||
| Dagenham |
Wi-fi | |
| Hammersmith |
Wi-fi | |
| Waltham Cross |
Wi-fi | |
| Waltham Forest |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Jamie Moncrieff
(@JamieMoncrieff) reported
from
Lambeth, England
@virginmedia rubbish customer service virgin media! Please can someone get in contact - WiFi has crashed and your help line is inaccessible. We pay for crazy fast WiFi, installed recently and it’s been useless and is affecting our ability to wfh
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Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia help, your internet has cut out again #unreliable #badservice
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paulina
(@pauline21359918) reported
from
Bromley, England
@virginmedia I spoke to someone on the actual day but they were not very helpful. As stated before this cable has never been an issue before. I can only assume that when neighbours were weeding area where my cable runs that may have accidentally lifted it.
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Asad Moghal
(@AsadMoghal) reported
from
Kensington, England
@virginmedia @Big_Stylo Guys, your service page isn’t working. You need to listen to what your users are saying rather than just repeating the same response
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Richard Smith
(@richardavsmith) reported
from
Lambeth, England
@chinnyhill10 Virgin Media is down.
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginmedia #internet Virgin internet doesn’t work, tried calling customer service but recorded message tells me they are too busy. Call back later. Very poor service. Can’t wait to change to community fibre!!!! @CommunityFibre
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Richard Smith
(@richardavsmith) reported
from
Lambeth, England
@virginmedia is down. Better check their service status page. @virginmedia service status is down. Well. This'll be a fun day.
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Fred D
(@CorpFred) reported
from
Kensington, England
@birh_trx @virginmedia Yes it is down
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paulina
(@pauline21359918) reported
from
Bromley, England
@virginmedia I could have lied and said I had no knowledge of how the cable broke but didn’t. Have been a customer for about 15 years. But have lost confidence in virgin. The bills are never correct to what was actually quoted. Partner who pays bills still can’t get anyone to correct email
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Jack Elkes
(@JakElkes) reported
from
Hammersmith, England
@virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....
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Simon Moriarty
(@simonmoriarty) reported
from
Lambeth, England
@virginmedia down yet again. Working at home for months is bad enough. Not knowing whether I can actually do my job is worse.
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@ruskin147 @virginmedia @DianeCoyle1859 My Virginmedia is down too. Can’t even get a service status message and phone line engaged.
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia @YessMarvell The service status page is not working... several people have already told you that. The web is awash with reports of people saying VM broadband is down this morning. Only VM seem unaware of it!
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Fabio Sarlo
(@SarloFabio) reported
from
Ealing, England
And not working via wired connection either!! 😤😠 @virginmedia please sort this out, trying to work from home!
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paulina
(@pauline21359918) reported
from
Bromley, England
@virginmedia Despited repeated requests. The whole service has been a catalogue of errors but if you need to complain it’s hard work but if payment wanted there are no problems. NOT HAPPY AND NOW WANT TO CANCEL CONTRACT.
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Ben JP
(@benjp) reported
from
Camberwell, England
@virginmedia @Big_Stylo The service page is down as well.
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Paul N
(@londonpommie) reported
from
London, England
Wake up to another morning of no service from @virginmedia @ThreeUK please get 5G rolled out so I can cancel this awful service.
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia are there known problems in the SE3 area.. the service status page doesn't work either
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Emily Hough
(@emhough1) reported
from
Wandsworth, England
@virginmedia - no internet, service page not working. Not good. Fix this please - struggling to work from home. Time to change provider I think.
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lee hewitt
(@lee_hewitt) reported
from
London, England
@virginmedia seem to have no WiFi this morning in se7 area do you know if there is a problem
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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shaza
(@shazabailey) reported
@virginmedia what absolutely rubbish customer service you have and I've only been connected 48hours! Worse than the company I've cancelled with, I'm within the 30 day cool off period so will be cancelling ASAP!!!!!!
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Sam Dixon
(@samdix1985) reported
@virginmedia How are you going to fix it so I don’t cancel it?
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Carrie
(@CarrieGriffiths) reported
@virginmedia oh surprise surprise I receive an email reply to my complaint I sent over a week ago and was supposed to be aknowlegded within 24-48hrs advising to continue to wait for a response .... 5 and a half weeks and still no further forward. Absolute disgraceful service
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jd
(@jonnyflaps) reported
Absolutely disgusted @virginmedia, tried to help my vulnerable elderly neighbour who has no phone service, no Internet and no TV to get through to your helpline, spent 2 hours and had to give up as she got so upset. You should be ashamed.
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Basil Abdunnur✌
(@basiluss) reported
@virginmedia We have been waiting for you to connect the Internet to our home for 3 months. 3 months! We sent all the problems to your teams by explaining them with photos. But there is no result! The person who came to solve the problem said that nobody told me about this prblm
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Dom Costigan
(@DomCostigan) reported
@VirginMediaIE I’ve changed address three weeks ago and have been ringing every day to cancel my subscription for TV and Broadband as I am still paying for it but after holding for approx an hour at a time I keep getting cut off. How are we meant to cancel it? #joke #virginmedia
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Sarah J
(@coldplay_sarah) reported
@virginmedia I need you to make contact with me about cancelling the installation for my elderly parent. Ref WS7332847. Can't get thru on phone / email or DM on here. You cancelled the installation last week. I want to cancel altogether.
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Dean Marshall
(@Juggoire) reported
@virginmedia No - still massive lag spikes - now it's a 'known issue' for this area and you're working on it. I have echoes of 5 years ago when I had to cancel due to 18 months of this and it never being fixed.
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aj snoop
(@snoopsaj) reported
@virginmedia new v6 box oh yes you can install yourself what a joke error 102 not even activated 4 hours on phone still waiting just checked emails and im out of contact im done now 3 mobiles too and full house services can't wait to cancel youl find your shoddy equip in garden
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The Pact
(@ThePact7) reported
@virginmedia Over 3 hours wasted on the phone. Broken promises and awful customer service. No thanks, will go somewhere i get what i pay for. Not expected to pay you more money to fix it. Absolutely disgusted with your company