Virgin Media

Virgin Media Outage Report in Stepney, Greater London, England

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The latest reports from users having issues in Stepney come from postal codes E1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stepney, Greater London, England 02/01/2026 23:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stepney, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hampstead, London, Paddington, Hackney, City of Westminster, Croydon, Carshalton, Southwark, Mitcham, Camden Town, Newham, Enfield Town, Wembley, Ealing and Romford.

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City Problem Type Report Time
United KingdomHampstead Internet
United KingdomLondon Internet
United KingdomPaddington Internet
United KingdomHackney Internet
United KingdomLondon Total Blackout
United KingdomCity of Westminster Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

  • david_renty David Renton (@david_renty) reported from Barnet, England

    @virginmedia I'd just like to cancel! Nothing personal! But stumbling blocks are being put up and it is tiresome.

  • DuarteMendonca Duarte Mendonça (@DuarteMendonca) reported from Hammersmith, England

    @virginmedia having massive issues with billing and tried over 5 times to sort this over the phone. Most times someone will hang up and not call back making me have to call again, wait for 30m, tell the whole story again. Need to speak to an actual human at a store. Suggestions?

  • guydorrell1 Guy Dorrell (@guydorrell1) reported from Wandsworth, England

    So @virginmedia we’re without wifi YET AGAIN, sometimes it’s been for as long as a week. Your service is a disgrace & I’ll be delighted to ditch you asap. Service to be resumed at 11.59 pm isn’t good enough. 7 or 8 times this year. I’ll be sure to post this on Nextdoor #bye 👋

  • Missy_Ports Little_Missy2. MA. History🐝🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🌹 (@Missy_Ports) reported from Barnet, England

    @SilentMugger @virginmedia Richard. don't bother. I've had various Internet providers and virgin is the worst. I've been without Internet for 23 hours and counting now and still can't get hold of anyone to help. I can't do my job and they appear to have issues all over the UK.

  • Dante_Banks Danté Banks (@Dante_Banks) reported from Tottenham, England

    @lottiebirkin @virginmedia Awful company with the worst customer service. 😬

  • david_renty David Renton (@david_renty) reported from Barnet, England

    @virginmedia bit of a pain that if you want to cancel a new connection on a weekend then the first line cancellation don't seem to know you can't do this...

  • sharlewis58 Shar 💙 #IStandWithUkraine (@sharlewis58) reported from Hackney, England

    @virginmedia the tv connection has had a fault since 8th June. You are "working on it", & each day checking status the date to fix is moved further away. You do not refund for lack of service why is that? And text updates are not received. And its STILL not working.

  • angelrosie5 Angela (@angelrosie5) reported from Ilford, England

    @virginmedia still waiting for a manager to call me. Complete incompetence and lack of customer service by this company! Another customer lost!

  • Missy_Ports Little_Missy2. MA. History🐝🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🌹 (@Missy_Ports) reported from Barnet, England

    @SilentMugger @virginmedia It's been over 24 hours now and I've now been told it will be 10am tomorrow. I'm in North London, not in the wilderness. Its shocking that there's no Internet in the city. Maybe there service is getting worse.

  • MrCADwiz Everest, Sam (@MrCADwiz) reported from Bromley, England

    @virginmedia sort out your pissing Internet. The status checker says there's no problem but it's going on and off constantly. Resulting in me missing the England rugby. Why are we paying for **** that doesn't work

  • Missy_Ports Little_Missy2. MA. History🐝🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🌹 (@Missy_Ports) reported from Barnet, England

    @SilentMugger @virginmedia Yes I'm shocked too, didn't think it would be this long & they best fix it as I can't work and I'm using all my mobile data to try and contact them. Really bad service.

  • nicolas_laborie Nicolas Laborie ( He/Him ) (@nicolas_laborie) reported from London, England

    @virginmedia Still no broadband and now the estimate is over a week !?! Terrible

  • davewcantwell David Cantwell 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🎸🏐 (@davewcantwell) reported from Walthamstow, England

    Anybody else's @virginmedia #V6 box been down for the last week? The old #Tivo box is still working in another room

  • nicolas_laborie Nicolas Laborie ( He/Him ) (@nicolas_laborie) reported from London, England

    @virginmedia still no answers and no broadband - can someone help !? I’m working from home and it’s so frustrating

  • Mrspdyer Peggy Dyer (@Mrspdyer) reported from Barnet, England

    @virginmedia Yes, we’ve all reported it and service update says fix by 4pm today. Thanks.

  • Weaverfooty14 Michael James Weaver (@Weaverfooty14) reported from London, England

    @virginmedia recently joined virgin for broadband and it isn't cheap its amazing when it works but every night recently it has gone down and when you check the app it says engineers are working on resolving an issue is there a update with this please as its so frustrating

  • ByTinni Handmade by Tinni (@ByTinni) reported from Ilford, England

    @virginmedia Yes. Off course. No help.

  • guydorrell1 Guy Dorrell (@guydorrell1) reported from Wandsworth, England

    Er, @virginmedia we’re in Sw18 2 & we were promised our wifi would be restored at 11.59 last night. Still down. Wanna make us another bs promise you won’t keep? 😡 #virginfail #notagain why are we paying you again? 8th outage this year ffs

  • KristianLommi Kristian Lommi (@KristianLommi) reported from Bromley, England

    @virginmedia Just been cut off for a second time this afternoon. Fantastic customer service offered my virgin media. Can someone please get in contact with me ASAP.

  • HargraveInc James Hargrave (@HargraveInc) reported from Merton, England

    @virginmedia Yes. The router has been going down completely. I checked that link and it said "intermittent issues"

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DanJCarpanini Daniel J Carpanini (@DanJCarpanini) reported

    @virginmedia Incorrect information provided, and was told something was done when it wasn’t. A complaint being closed without consent. Constantly having to chase up myself and promised call backs or contact but nothing ever happens. It’s been 3 months since it was logged. No contact at all.

  • alexodam Alex (@alexodam) reported

    @virginmedia ahhh! i seee you :) - saw how many messages with the same text had been sent out quickly so wasn’t sure if it was a mad copy and paste run or a little auto script bot thing haha. Thanks for the message guys, been a customer since 2017 and gb fibre since day one, love the service…

  • Alastairdf Alastair (@Alastairdf) reported

    @virginmedia I have been without internet for 12hrs now. This is the 4th time. I have no phone signal here so have to go to a field to get some. This leaves me feeling so unsafe as now I can’t call emergency services if needed. You team say it will take over a week to help me.

  • Ricmcg Richard McGuinness (@Ricmcg) reported

    @sps81 @virginmedia Mine is still down and you didn’t answer the question.

  • Driksy4 Gooner Greek (@Driksy4) reported

    @virginmedia And guess what?? Down again for the 3rd day running.

  • anaschillin Anas Patel (@anaschillin) reported

    @virginmedia What was the cause of the issue?

  • tomrolty Tom Rolt (@tomrolty) reported

    @virginmedia Always best to put a router infront of the VM hub to mitigate the wifi issues. As ours works fine via ethernet and a separate wifi network, just so if VM have issues with their Wifi service (we are unaffected). But it's strange that VM can shut off your wifi and muck about..

  • S3r0b3rtz Strang3Fru1t 🍑 🇪🇺🏳️‍🌈 (@S3r0b3rtz) reported

    @virginmedia Never mind the apology, took you how many hours to acknowledge it - that’s what’s shameful. Your customers should not have to beg for information.

  • chrisjlatimer 15 minute Chris (@chrisjlatimer) reported

    @virginmedia They back down again

  • niamhmclucky Niamh McLauchlan (@niamhmclucky) reported

    @virginmedia My phone has been stuck on 'Refreshing SIM Data' since your outage. I have restarted my phone many times to fix it, even manually turning the SIM on and off in my Settings. What the Hell is going on?? 🙃