Virgin Media outages and service status in Stepney, England

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Stepney, England

The most recent Virgin Media outage reports came from the following cities: City of London, London, Southwark, Hackney, Waltham Forest, City of Westminster, Newham, Islington, and Poplar.

City	Problem Type	Report Time
London	Internet	4 minutes ago
London	Total Blackout	5 minutes ago
London	TV	7 minutes ago
City of London	E-mail	2 hours ago
London	E-mail	2 hours ago
London	Wi-fi	3 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

• 
  kevin richardson (@kevinri00714924) reported 20 seconds ago from Poplar, England

  @virginmedia So someone fraudulently set up an account in my name. Because I don’t know the password to something I didn’t set up I’ve now spent 5 hours on the phone to 5 different @virginmedia reps and a debt recovery letter. Never use @virginmedia #badcustomerservice #stress

• 
  Derrick Brown (@DerrickSWB) reported 6 minutes ago from Lower Clapton, England

  @virginmedia Green up/down arrow flashing and router restarting

• 
  mark (@PieFaceMark) reported 7 minutes ago from Poplar, England

  Absolute nightmare with @virginmedia arranging new package. Since agreeing package deal yesterday I've received FOUR different emails telling me I'm gonna be paying four different amounts, all higher than what was agreed. Absolutely terrible customer service and real headache

• 
  Helen Reihill (@BBLn15) reported 9 minutes ago from Hackney, England

  @virginmedia I presume so. I was quite clear I wanted to leave Virgin as I was not happy with the services provided even though they tried to keep me as a customer. I feel Virgin are making it as difficult as possible and I am paying for it

• 
  Rex (@Lozraus) reported 12 minutes ago from London, England

  @_MxMike @virginmedia It’s been down for us since 1am 😫

• 
  Tomasz Rykała (@tomaszrykala) reported 13 minutes ago from London, England

  Wow @virginmedia is having a complete meltdown in my area and their automated service is telling me that this "short" interruption to my internet services should be resolved at 10 am tomorrow. That's 14 hours from now! What if my work depended on it?

• 
  Becky Kelly (Göllner) (@BeckyKellyNews) reported 22 minutes ago from Hackney, England

  @virginmedia He has tried this and every time it just reverts to an automated bot response that doesn’t accept/understand /respond to his request to cancel. I need another way. As it’s proving impossible and stressful

• 
  Mary (@SandraS80775853) reported 24 minutes ago from London, England

  @virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.

• 
  Declan Higgins ☘ (@declan1968) reported 24 minutes ago from Southwark, England

  @virginmedia Oh yeah. Nothing that explains why it keeps happening though. Fix dates are usually meaningless. Feels like we're being rationed.

• 
  Brenda (@joybrenda) reported 27 minutes ago from London, England

  @skytv due to Virgin media issues, couldn't watch the final episode of " and just like that" , screen pixated. When will you repeat so I can watch/record. #virginmedia

• 
  Shar 💙 #IStandWithUkraine (@sharlewis58) reported 32 minutes ago from Hackney, England

  @virginmedia the tv connection has had a fault since 8th June. You are "working on it", & each day checking status the date to fix is moved further away. You do not refund for lack of service why is that? And text updates are not received. And its STILL not working.

• 
  Lucy Hunte (@HunteLucy) reported 37 minutes ago from London, England

  @themotablogger @virginmedia Terrible in Dagenham too! At least 3 times a day it drops out and normally in the middle of an important meeting! Not good enough!!

• 
  Roger Highfield (@RogerHighfield) reported 38 minutes ago from London, England

  @virginmedia My broadband is down again - area21. Any idea of when it will be fixed?

• 
  radz (@rtkosha) reported 43 minutes ago from Stratford, England

  virgin media was asking for my customer’s card details over the phone which i found suspicious but he goes to me “i ain’t got anything in the bank for them to nick anyway hahaha” 😭😭😭

• 
  S (@MSROPER10) reported 44 minutes ago from London, England

  @virginmedia Its magically started to work on ethernet but it's not giving out a WiFi signal? What is going on?

• 
  Shah 🦅 (@shah4569) reported 48 minutes ago from London, England

  @virginmedia bring back customer service to the UK. Philippines is a joke!

• 
  グラハム・スミス® ©Official (@BancoDePapa) reported 48 minutes ago from London, England

  I wonder if anyone has a #skyglass connected to a #virginmedia broadband? At least with #SkyQ your TV service will be unaffected

• 
  SallyH (@sallyhhk) reported 49 minutes ago from Islington, England

  @virginmedia 3 hours of online chat and I’m still haven’t managed to cancel my subscription. Why is it so difficult??

• 
  Brenda (@joybrenda) reported 54 minutes ago from London, England

  @virginmedia help why have you made it so difficult to log a landline vault on line. Need to call, as line out of order since friday. I am certain it's systems fault as display message I have seen on previous occasions.

• 
  Lloyd Child (@islingtonlloyd) reported 54 minutes ago from City of London, England

  @virginmedia No, memory was at zero when I turned the box on & went to recordings yesterday afternoon. Even the planned recordings were missing. It was about 50% used, but I never tried a Factory Reset yesterday, just turned off & on again, hoping that would fix it.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  GeekyHairyBestia (@GeekyHairy) reported 7 minutes ago

  @Simon_Whale @virginmedia Your lucky you got dial up speeds bro. I’m lucky if I get 3-6mb on the GB package and that’s when I have a connection. But yeah customer service has got worse and worse. To point you can not contract or make a claim. Good luck dealing with them,m. Lost my job because of them 🤬

• 
  Brett (he/him/his) (@Bretti97) reported 7 minutes ago

  @mojopin1983 @virginmedia Be careful Tony. Virgin media just got a massive fine because for making it unreasonably difficult for customers to cancel their contracts

• 
  Dirk Diggler (@dirkdiggler44) reported 10 minutes ago

  @virginmedia can’t log into my account.Rang customer service and their script doesn’t cover my problem. gets usual change password advise yet I can log on with my phone so nt a password issue. They have to escalate which takes 5-10 working days. No wonder Ofcom fine you millions

• 
  Sani Yusuf (@saniyusuf) reported 10 minutes ago

  @virginmedia Internet not working and router too

• 
  THE Rev. Quantum Bigfoot ♿️ #FLTG OG Anti-RGB OAP (@RevQntmBigfoot) reported 11 minutes ago

  @sephiroth17181 @virginmedia WiFi signal on my router is pretty decent tbh. I get 40Mbps (WiFi5) connection on my iPhone 14 Plus at farthest point of back garden (router is at front of the house), which is more than enough for browsing, YT, etc if get to sit out there on the bench

• 
  Seph (@sephiroth17181) reported 12 minutes ago

  @RevQntmBigfoot @virginmedia with how bad things have gotten ive decided to get rid of virgin and go with EE 1.6gb connection for £35 a month, install is on tuesday. just sick to death of not having a solid connection and people pretending everything is fine when they just read from scripts

• 
  si (@sjk2099) reported 14 minutes ago

  @virginmedia my internet suddenly stopped working in the middle of the night, I've tried to scan the password to reconnect but that's not working. I've unplugged the router and that didn't work either. Any suggestions?

• 
  Matthew Smith (@Matthew79421198) reported 14 minutes ago

  @Simon_Whale @virginmedia Worst customer service in the world aside from @British_Airways

• 
  Top Cat (@SpinCat1) reported 17 minutes ago

  @virginmedia I understand that by 5pm today, your customer’s issues and concerns had still not been addressed properly. I’m told that your original resolution was to knock 54p per month off the payments. No emails after that point have been properly answered.

• 
  Nathan Bhangoo (@NathanBhangoo) reported 20 minutes ago

  @virginmedia your customer support system is actually the worst I've ever heard, this guy was just not understanding what I was explaining to him like I was from another planet or something and kept on saying get a refund when I told him I'm paying for a university package, smh