Virgin Media Outage Report in Stepney, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 07: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Sutton, Croydon, Tower Hamlets, City of Westminster, Hackney, Ilford, Hammersmith, Woodford Green, Southwark, City of London, Chigwell, Newham, Poplar and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 Ilford |
Internet | |
| Tower Hamlets |
Internet | |
| London |
Phone | |
| London |
||
| Sutton |
Wi-fi | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Gillian Hudson
(@JillHudson21) reported
from
Camden Town, England
@MaggieGee10 @reece_dinsdale @virginmedia I ‘m with Sky too, Maggie. Much better customer service and if you have a problem with your broadband it’s sorted quickly. I left Virgin years ago. It was a wise move.
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Rose Cooney
(@rosecherished) reported
from
Bromley, England
@WorksWithWords @StepChange Me too it’s a bit hit & miss @virginmedia doing their best but internet highway not used to residential customers using connections like business customers I suspect. Back to work. Can’t let my colleagues & our members down x
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antoine #FBPE🇬🇧🇪🇺🇨🇵🏳️🌈🇪🇸UK/Fr/100% EU
(@A_D62) reported
from
Islington, England
@Mac1965 @richardbranson @Virgin @SportsDirectUK @RickSteinSchool Whoever is in charge of @virginmedia and its customer (don't give them any) service
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The Olive Rooms
(@TheOliveRoomsE9) reported
from
Hackney, England
@virginmedia y ya our service is absolutely shocking. Been on hold for 22 minutes, sent messages no replies. Will be cancelling
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tommy harper
(@daguvernor) reported
from
Wandsworth, England
@virginmedia tried everything to get through keep getting cut off no email service i understand these are difficult times you have whacked my bill up im out of contract so ive cancelled my direct debit ill wait to hear from you VERY SOON
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🧑🏿🦼Ash Patel🧑🏿🦼
(@Ashishpatel1972) reported
from
Croydon, England
@harispurs82 @SkyHelpTeam @virginmedia Hence my point initially being Brandon owns a fraction of VM I don’t see them doing what Sky have done for for their customers. @skytv are far better for customer service.
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N16Breda YesWeRepealedThe8th
(@N16Breda) reported
from
Hackney, England
@EmmaMatthewsDC @virginmedia Similar problem here. Email stopped syncing to Outlook at 19.47 - altho webmail still functioning 🙄
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Alex H.N.Gilbert
(@AlexHNGilbert) reported
from
Islington, England
@virginmedia I need someone to come round and fix my bullshit Wi-Fi please. I’ve tried calling a million times. No luck
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Will Hide
(@Willhide) reported
from
Camden Town, England
@catherinemack @virginmedia @ThreeUK We always had terrible customer service & terrible broadband reliability from @virginmedia . Could not recommend them less.
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Ben Owen
(@BenPOwen) reported
from
Wandsworth, England
@TomGeorgeBest @virginmedia I live in South London and this keeps happening to us too. Internet cuts out between 10-11am and then again between 3:30-5 every day. We pay for 50mbps and have internet speeds as slow as 0.9mbps. So frustrating.
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Richard
(@rchrdctswrth) reported
from
Islington, England
@virginmedia my router keeps dropping out and rebooting for no good reason for the past 3 hours. My girlfriend (a teacher) and I are both trying to work from home and your service is making it impossible.
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Helen Pinkers
(@Barchetta66) reported
from
Islington, England
Great timing, the @virginmedia box has gone down. #isolation
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Anne
(@ange1pie) reported
from
Camden Town, England
@virginmedia For the 3rd day running now my internet connection keeps dropping! Your website says no known issues in the area ( NW2 ). This is getting beyond frustrating 😡#virginmediadown
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Pegasus
(@Aldershot1974) reported
from
Walthamstow, England
@virginmedia been trying for three days now to cancel/suspend my sports channels Call Centres just not answering Hours it big time I can’t afford it When will you allow us to cancel online if your call centres are closed or is it easier to just keep taking my money
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Pegasus
(@Aldershot1974) reported
from
Walthamstow, England
@virginmedia Your call centres are either closed or not answering What do I have to do to cancel a sky sports package with no sport Your customer service is a joke
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Andy Bull
(@AndyBullyBull) reported
from
Poplar, England
@virginmedia I wouldn’t bother. No one has bothered to explain to my 85 yr old mum why her account has been cancelled and her PAYG balance (~£100) cleared out. No response to our formal complaint and no one willing to discuss. Shameful treatment of vulnerable customer.
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Richard Bristow 👨🏫🙋♂️
(@rjbmus) reported
from
Kingston upon Thames, England
Trying to remote teach when @virginmedia is unreliable and down is really impossible. Quarantine just got worse..!
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Joanna
(@jojo10rocks) reported
from
Enfield Lock, England
@virginmedia why do my parents who are self isolating at home due to being elderly still have no working phone line please help
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i hate you
(@LukasDiSparrow) reported
from
Camberwell, England
@virginmedia YOU DO NOT ANSWER THE PHONE!!!!!!!! AND IF YOU DO YOU PUT ME ON HOLD AND HANG UP!!!!!!!!!!!!😡😡😡😡😡😡
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One Paved Court
(@OnePavedCourt) reported
from
Richmond, England
Please can you advise help for small businesses who have had to close due to #COVIDー19 and can’t afford to keep on paying for broadband @virginmedia.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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The Bear in the Corner💙
(@Darwinsaysno) reported
@virginmedia Price rise to packages during a global pandemic? Classy. When people need a communication service the most, and have less money coming in, you choose to raise the tariff. Pure profiteering. Unpleasant and mean spirited.
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Idksch
(@Idksch1) reported
Virgin media WiFi needs to fix up 🥱
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mytsharp
(@mytsharp) reported
@virginmedia The issue is definitely with you, the status of the internet on my hub 3.0 is ‘Access Denied’. Although this is not a new account, it would seem that there is an activation process to follow by phoning an automated 0800 number which also isn’t working.
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you think it got to me, I can just read your mind
(@FraserMcQ_) reported
@virginmedia your internet is **** sort it out
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Corinna Rogers
(@smarteehh) reported
@virginmedia That may be but it has been difficult to contact you and after being stuck in a text loop for a week to be then told you should go on a forum to resolve your problem because you can’t get hold of anyone, not to mention the very high price I pay every month it sticks in your teeth
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Matt Dickinson
(@mattd1981) reported
@virginmedia ok, logged a complaint months ago and still no response. Please don’t use COVID a an excuse for poor customer service. Please contact me without delay. Was told 8 weeks and it’s now been 9 @Ofcom
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kerry starbuck
(@KerryStarbuck) reported
@virginmedia It drops out 3 to 4 times every hour, I’ve been taking screen shots every time it does, I don’t know my login details every time I try it’s says not recognised
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🗣Just Jules Presents 🦋 ©
(@divajulieann) reported
@virginmedia @CaarlTTV @virginmedia I am on hold right now waiting to discuss my broadband issues again. Been on hold for ages after being transferred to the tech team by a very condescending operator in payments. I hope HE sends me the questionnaire about his performance! Fix your service!
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Bruce Lewis
(@BruceEJLewis) reported
Trying to watch the live FA Cup football on @btsport red button but the picture quality is very poor, and that's through @virginmedia. Watching it on @BBCiPlayer on the app on my tv, excellent picture quality.
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Nicola Provan
(@WeeNicProvan) reported
@LynneyS @virginmedia Yes and got a message last night saying it was fixed. Thought my printer was broken all day. I'm not well & just wanna curl up & watch movies. I have everything with @virginmedia 😢