Virgin Media Outage Report in Stepney, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of London, London, Barnet, Kingston upon Thames, Southwark, Camden Town, Hackney, Hampstead, City of Westminster, Hammersmith, Waltham Forest, Fulham, Ealing, Islington and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Internet | |
| London |
Internet | |
| Barnet |
Total Blackout | |
| London |
Internet | |
| Kingston upon Thames |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Chris M
(@ChrisdMRF) reported
from
Richmond, England
@virginmedia no TV signal, tried all tests etc no change. Web help just keeps going in circles
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Agnese Rovati ✨ English-Italian Translator ✨
(@AgneseRovati) reported
from
Brentford, England
@virginmedia hello? Are you there? Have been a Virgin Media costumer for literally 3 days and I’ve already got the worse service and am very disappointed by the overall experience. I’ve been trying to call someone from the customer service team since Friday to no avail...
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
@virginmedia I managed to speak to the customer services after 20 odd minutes of holding the line. I have changed my plan but yet to receive an email confirmation though!
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Joshua B
(@Joshbratt87) reported
from
Camden Town, England
@virginmedia I've been on hold for 45minutes and still going after being cut off the first time after 30minutes. You don't give a ****, this is all PR!
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p2.0 ✊🏻 🏳️🌈 #BLM
(@pauldurie) reported
from
London, England
@PippaCrerar @virginmedia If you're using a Virgin router I would buy another one as they're useless Main issue I found was they don't switch between 2.4GHz/5GHz very well If you want stronger signal then switch off 5GHz
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia Your broadband is terrible. I am suppose to have 350meg and it is under 20 on speed test. Your customer service team are incompetent at best. Being told I was being put on hold while they try and sort the broadband out and the agent never came back and didn’t call me back either
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Jojo Nwokoye
(@Nwokojojo) reported
from
Wandsworth, England
@virginmedia Yes it was on their and now it’s not but it’s still not working
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David Elliott
(@dagadave) reported
from
Enfield Lock, England
@virginmedia no disrespect but going into my account just doesn’t work- especially when there in no mention of my appointment - it’s ok for your sales team to call me and agree an 18 month contract at more money but when i need help there is none
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Max
(@maxbhill) reported
from
Croydon, England
@virginmedia Is this really the standard of service you think is acceptable
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David Elliott
(@dagadave) reported
from
Enfield Lock, England
@virginmedia maybe if you honoured your compensation scheme thst has been filed twice but you have still charged me full payment on last two months— pretty bad
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David Elliott
(@dagadave) reported
from
Enfield Lock, England
@virginmedia no resolution-
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Jojo Nwokoye
(@Nwokojojo) reported
from
Wandsworth, England
@virginmedia It’s down again!!!! Me and the lads are two wins in on warzone and going for the 3peat! Surely this is a breach of contract, give me my money back!!!!
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
Dear @virginmedia Your lines are always busy through the day! What is happening? I tried last weekend and it's the same this time too. Help!
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
Dear @virginmedia Your contact us chat service online isn't working either!!!!
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Jojo Nwokoye
(@Nwokojojo) reported
from
Wandsworth, England
@virginmedia It’s still not working...
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia Terrible. Please have someone call me so I can leave as I have wasted 1.5 hours on hold trying to get through to do this
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Joshua B
(@Joshbratt87) reported
from
Camden Town, England
@55DGW @virginmedia They are the worst I've ever had the displeasure of dealing with! #VirginMedia 💩
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colin miles
(@kilomilesy) reported
from
Romford, England
@virginmedia 11 days without a landline and 17 texts giving a time and date estimating the fix to be done by and failed every time. Oh well let’s see what tomorrow brings! Crap Virginmedia
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
@virginmedia I have been a long time customer. Is this the service you offer?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Tijou
(@AndyTijou) reported
2. How @virginmedia see's spending caps: This mug, I mean customer is running out of data, he's set a spending cap thinking that that's going to stop him running up a massive bill, but, Giles in legal wrote a brilliant bit in the small print meaning that the spending cap is...
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Stephen Curtis
(@Stephen37663218) reported
@virginmedia Convenient that as soon as the chat works you disappear and it’s another 24 hours before I’m contacted. I’m afraid my horrible experience with you leaves me not believing a word you say. All you’ve done is wind me up and exasperate the situation. I’d be ashamed
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Dr Insanity
(@dr_insanity) reported
@virginmedia Yeah, tried that too. Most posts are pre-firmware update and refer to the "allow VPN passthrough" checkbox. If that was still there I wouldn't be having this issue!
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Tomales_Bay
(@Tomales_Bay) reported
@virginmedia we have been a customer for 10 yrs and yet virgin media has no respect for that and customer treatment is frankly appalling.
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Tom Ardern
(@TomArdern) reported
@virginmedia Time to renew contract, meaning a ~£240/year increase. (~£33 to £53/month) If I was a new customer it'll be £28/month via Uswitch.... Looks like I'm off to find a new broadband supplier. Loyalty really means nothing these days!
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Bee Thalia 🐝🏍️🏊🏼🏖️☠️
(@juicyjamieson) reported
@virginmedia WHY DO YOU MAKE IT AS DIFFICULT AS POSSIBLE TO CANCEL A MOBILE CONTRACT!!!!!!?
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Clarence
(@ClareeyShearer) reported
@virginmedia is it normal for your customer service advisor just to hang up on people? Asking for a friend of course 👀👀
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Dr Insanity
(@dr_insanity) reported
@virginmedia Have spoken to tech support (took a while to find their phone number) and they insist that because the internet is working it's not their fault, so I should pay for "gadget rescue". The setting existed before the auto-update so I fail to see why I should be culpable for the costs
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Bee Thalia 🐝🏍️🏊🏼🏖️☠️
(@juicyjamieson) reported
@virginmedia trying to cancel mobile contract, can't do online, can't do on chat and no one answers the phone if you chose leave contract option. THIS IS UNNACEPTBLE especially as I was told on phone I could no online.
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Marta Pomare Montin
(@MartaPomare) reported
@virginmedia I am looking for broadband for my new home but there is an issue with the address and no way of getting in touch with anyone. Can someone please get in touch with me?