Virgin Media

Virgin Media Outage Report in Stepney, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stepney, Greater London, England 02/28/2026 02:20

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stepney, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, City of London, Southwark, Hammersmith, Wembley, Newham, City of Westminster, Hackney, Croydon, Richmond, Hampstead, Mitcham, Welling, Barnet and Islington.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Wi-fi
United KingdomCity of London E-mail
United KingdomLondon Internet
United KingdomSouthwark Internet
United KingdomHammersmith Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

  • Dante_Banks Danté Banks (@Dante_Banks) reported from Tottenham, England

    @lottiebirkin @virginmedia Awful company with the worst customer service. 😬

  • angelrosie5 Angela (@angelrosie5) reported from Ilford, England

    @virginmedia still waiting for a manager to call me. Complete incompetence and lack of customer service by this company! Another customer lost!

  • david_renty David Renton (@david_renty) reported from Barnet, England

    @virginmedia I'd just like to cancel! Nothing personal! But stumbling blocks are being put up and it is tiresome.

  • MrCADwiz Everest, Sam (@MrCADwiz) reported from Bromley, England

    @virginmedia sort out your pissing Internet. The status checker says there's no problem but it's going on and off constantly. Resulting in me missing the England rugby. Why are we paying for **** that doesn't work

  • ByTinni Handmade by Tinni (@ByTinni) reported from Ilford, England

    @virginmedia Yes. Off course. No help.

  • Weaverfooty14 Michael James Weaver (@Weaverfooty14) reported from London, England

    @virginmedia recently joined virgin for broadband and it isn't cheap its amazing when it works but every night recently it has gone down and when you check the app it says engineers are working on resolving an issue is there a update with this please as its so frustrating

  • AneeshVarma Aneesh Varma (@AneeshVarma) reported from Bromley, England

    @virginmedia — is there a number for existing (long term) customers to call to talk to a human about an issue? #support

  • davewcantwell David Cantwell 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🎸🏐 (@davewcantwell) reported from Walthamstow, England

    Anybody else's @virginmedia #V6 box been down for the last week? The old #Tivo box is still working in another room

  • guydorrell1 Guy Dorrell (@guydorrell1) reported from Wandsworth, England

    Er, @virginmedia we’re in Sw18 2 & we were promised our wifi would be restored at 11.59 last night. Still down. Wanna make us another bs promise you won’t keep? 😡 #virginfail #notagain why are we paying you again? 8th outage this year ffs

  • DuarteMendonca Duarte Mendonça (@DuarteMendonca) reported from Hammersmith, England

    @virginmedia having massive issues with billing and tried over 5 times to sort this over the phone. Most times someone will hang up and not call back making me have to call again, wait for 30m, tell the whole story again. Need to speak to an actual human at a store. Suggestions?

  • david_renty David Renton (@david_renty) reported from Barnet, England

    @virginmedia bit of a pain that if you want to cancel a new connection on a weekend then the first line cancellation don't seem to know you can't do this...

  • Missy_Ports Little_Missy2. MA. History🐝🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🌹 (@Missy_Ports) reported from Barnet, England

    @SilentMugger @virginmedia Yes I'm shocked too, didn't think it would be this long & they best fix it as I can't work and I'm using all my mobile data to try and contact them. Really bad service.

  • guydorrell1 Guy Dorrell (@guydorrell1) reported from Wandsworth, England

    So @virginmedia we’re without wifi YET AGAIN, sometimes it’s been for as long as a week. Your service is a disgrace & I’ll be delighted to ditch you asap. Service to be resumed at 11.59 pm isn’t good enough. 7 or 8 times this year. I’ll be sure to post this on Nextdoor #bye 👋

  • HargraveInc James Hargrave (@HargraveInc) reported from Merton, England

    @virginmedia Yes. The router has been going down completely. I checked that link and it said "intermittent issues"

  • Missy_Ports Little_Missy2. MA. History🐝🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🌹 (@Missy_Ports) reported from Barnet, England

    @SilentMugger @virginmedia It's been over 24 hours now and I've now been told it will be 10am tomorrow. I'm in North London, not in the wilderness. Its shocking that there's no Internet in the city. Maybe there service is getting worse.

  • Mrspdyer Peggy Dyer (@Mrspdyer) reported from Barnet, England

    @virginmedia Yes, we’ve all reported it and service update says fix by 4pm today. Thanks.

  • nicolas_laborie Nicolas Laborie ( He/Him ) (@nicolas_laborie) reported from London, England

    @virginmedia still no answers and no broadband - can someone help !? I’m working from home and it’s so frustrating

  • Missy_Ports Little_Missy2. MA. History🐝🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺🌹 (@Missy_Ports) reported from Barnet, England

    @SilentMugger @virginmedia Richard. don't bother. I've had various Internet providers and virgin is the worst. I've been without Internet for 23 hours and counting now and still can't get hold of anyone to help. I can't do my job and they appear to have issues all over the UK.

  • sharlewis58 Shar 💙 #IStandWithUkraine (@sharlewis58) reported from Hackney, England

    @virginmedia the tv connection has had a fault since 8th June. You are "working on it", & each day checking status the date to fix is moved further away. You do not refund for lack of service why is that? And text updates are not received. And its STILL not working.

  • KristianLommi Kristian Lommi (@KristianLommi) reported from Bromley, England

    @virginmedia Just been cut off for a second time this afternoon. Fantastic customer service offered my virgin media. Can someone please get in contact with me ASAP.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • daveturley1 Dave Turley (@daveturley1) reported

    @virginmedia The team that came to run cable to cabinet around two weeks ago said engineer will call in an hour or so but he never did. My account is 029734302 area 01

  • hoggarth_tim Tim Hoggarth (@hoggarth_tim) reported

    Any idea why my internet and TV are down @virginmedia ? Postcode BD13 2AA

  • RobertL87624765 Robert Lindsay (@RobertL87624765) reported

    Virgin Media you are great at taking our money - yet provide a dissatisfactory customer service - for hours i have been trying to contact you-sending me to a bot. @virginmedia

  • weasel140105 Darren W (@weasel140105) reported

    @virginmedia any chance of being able to SPEAK to someone and get my issue sorted out????

  • tdriscolljourno Tommy Driscoll (@tdriscolljourno) reported

    @virginmedia we have had no wifi for about 5 days now, rang up 3 times and the useless customer service team told us we will be back online on 3 separate occasions but have had nothing, it’s beyond a joke, we’re university students needing an internet connection. Sort this out.

  • MHYM1N Muhaymin (@MHYM1N) reported

    @virginmedia internet's been down for an hour and hasn't come back up. Logged in online to check service status and says there's an issue in my area but when I go to press 'register loss of service' nothing happens. I've also tried to call but can't get through to anyone

  • bcafc_amylou Amy Louise Dubber (@bcafc_amylou) reported

    @virginmedia no internet again, this is becoming a regular occurrence. Tv won’t connect because of wifi, box has been flashing green since Monday and has been slow internet (painfully) but now completely stopped working😡

  • FenellaFollicle gwennypenpen 😺📚 🍷 MD ANT (@FenellaFollicle) reported

    @virginmedia hi Virgin. Much like everyone else tweeting you, we've had intermittent broadband since Sunday 26/03. No issues in the area, and we've been told it's short term connectivity issues. I can't work from home and I need to. Is there anything that can be done?

  • Lizzymac64 Liz mcgowan (@Lizzymac64) reported

    @virginmedia It only seems to be when we call my mum. All other land line calls are fine. It’s worked fine today but we’ve had the problem for about 4 days prior to today. We will monitor it. Thanks

  • bcafc_amylou Amy Louise Dubber (@bcafc_amylou) reported

    @virginmedia No issues apparently in my area