Virgin Media outages and service status in Stepney, England

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Stepney, England

The most recent Virgin Media outage reports came from the following cities: London, Hackney, City of London, Southwark, City of Westminster, Newham, Waltham Forest, Poplar, and Islington.

City	Problem Type	Report Time
London	Internet	1 hour ago
London	Internet	2 hours ago
London	TV	2 hours ago
London	Internet	3 hours ago
London	Internet	3 hours ago
London	Wi-fi	3 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

• 
  Mariachiara (@mariesnotcool) reported 31 seconds ago from Islington, England

  @virginmedia we’ve had no service in EC1V London, since our Wi-Fi was installed last month. We’ve tried to call countless time and we keep being told about “area issues” that would be solved the day after but never do. This is just unacceptable behaviour!

• 
  SA Punk (@michaelsamuels4) reported 5 minutes ago from Hackney, England

  @virginmedia I have no phone signal so no WiFi. Webchat not working. Any suggestions?

• 
  Tomasz Rykała (@tomaszrykala) reported 8 minutes ago from London, England

  Wow @virginmedia is having a complete meltdown in my area and their automated service is telling me that this "short" interruption to my internet services should be resolved at 10 am tomorrow. That's 14 hours from now! What if my work depended on it?

• 
  Connor Dean (@donnorcean) reported 10 minutes ago from London, England

  @virginmedia Still cutting in and out as it has been for many weeks… no local area issues listed anywhere. Have been trying to get ahold of someone for weeks now but just keeps looping in the app, really frustrating

• 
  Helen Reihill (@BBLn15) reported 11 minutes ago from Hackney, England

  @virginmedia Please as I have been paying for service

• 
  Declan Higgins ☘ (@declan1968) reported 14 minutes ago from Southwark, England

  @virginmedia What does an area outage mean? I pay Virgin about £150 a month for services. This is over the odds but I thought I was getting a reliable service and so went with it.

• 
  kevin richardson (@kevinri00714924) reported 17 minutes ago from Poplar, England

  @virginmedia So someone fraudulently set up an account in my name. Because I don’t know the password to something I didn’t set up I’ve now spent 5 hours on the phone to 5 different @virginmedia reps and a debt recovery letter. Never use @virginmedia #badcustomerservice #stress

• 
  Vegan join the PCS Union (@Veganforever67) reported 22 minutes ago from London, England

  @virginmedia #virginmedia spoke to a very nice lady today from Virgin media who wanted to know why I was leaving Virgin after 10 minutes of me complaining on how bad Virgin has been extending my contract and all sorts of things she did apologise but I said it wasn't her fault

• 
  Steven Peterson 🏳️‍🌈 (@squeakytoy) reported 25 minutes ago from Poplar, England

  @virginmedia I’ve now had to call again myself because the end of the business day is here and nobody ever called me back. What’s the resolution when nobody ever calls when they promise to?

• 
  Richard Gendal Brown (@gendal) reported 26 minutes ago from City of London, England

  @virginmedia Thanks for your help but this is a problem only Three can sort! Their new system works where it’s deployed. The problem is that they haven’t deployed it everywhere - eg Elizabeth Line.

• 
  Swami (@swami102) reported 29 minutes ago from City of London, England

  @virginmedia letting know that my installation date is moved just before a day of the original date isn't very professional. When you guys fix yourself???

• 
  Mary (@SandraS80775853) reported 30 minutes ago from London, England

  @virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.

• 
  Vignesh (@mistervickster) reported 34 minutes ago from Islington, England

  @virginmedia how do you have the worst customer service ? Will just have to book a technician to sort out issues with account login.

• 
  Luther Blissett (@LutherB40510976) reported 34 minutes ago from London, England

  @virginmedia can you give me a direct number to call to cancel my contract. I've used whataspp / webchat and spoken to two people in last 24 hours - but to no avail.

• 
  Andee Byford (@BobCratchitt) reported 38 minutes ago from City of London, England

  @virginmedia Well I guess as it went down Wednesday afternoon and if all goes well back up tomorrow we will automatically qualify.

• 
  Steven Kraan 🐀 (@drawing_daily) reported 40 minutes ago from Islington, England

  @virginmedia internet down second day in a row, when will it work again?

• 
  Shah 🦅 (@shah4569) reported 40 minutes ago from London, England

  @virginmedia All these problems. But still fleecing money from us.

• 
  mark (@PieFaceMark) reported 41 minutes ago from Poplar, England

  Absolute nightmare with @virginmedia arranging new package. Since agreeing package deal yesterday I've received FOUR different emails telling me I'm gonna be paying four different amounts, all higher than what was agreed. Absolutely terrible customer service and real headache

• 
  royal 🌈 (@elthampalacegay) reported 50 minutes ago from London, England

  Can you please just sort out the broadband issues in SE9 @virginmedia Been ongoing since the 30th with timeline of resolution continually moving out.

• 
  グラハム・スミス® ©Official (@BancoDePapa) reported 58 minutes ago from London, England

  @TfL why is the 4G signal on the Central line underground only around the posh area's of Notting Hill Gate, Queensway and Holland Park? Since @virginmedia stopped their WiFi in April it's annoying that a major metropolis like London has no internet connections on a lot of lines

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dean Risley (@dean_risley) reported 5 minutes ago

  @virginmedia my wireless router was upgraded by you because it was old. Installed new & now have less wifi coverage at my home than before. Engineer attends & recommends 2 boosters, have now spoken to customer services on several occasions & made a complaint but still waiting !!

• 
  Ponzi (@AiurKan) reported 8 minutes ago

  @MrSajjadengland @Starlink Had Virgin media 350mbs phones and wireless cameras kept lagging for 3 years, so often using phone data because of it Now I have 200 Mbs plan and everything is working perfect no data issue or wife complaining about , nothing is lagging , I did run a stress test and all good

• 
  scfc 💙 (@Smallworth_xx) reported 9 minutes ago

  @virginmedia @CliveR39 You have been promising to fix this since Friday ? Do we get compo ?

• 
  IAmTheSavageSho (@IAmTheSavageSho) reported 9 minutes ago

  @virginmedia count your days WiFi has gone down in Colne Lancashire can't even play the new Zombies Map Rex Infernus because of it 🥀💔

• 
  Camille Chat's Neck (@CamileChatsNeck) reported 11 minutes ago

  @richardbranson virgin media is IMPOSSIBLE to cancel in Ireland. **** you

• 
  Kaiser Soothsays (@_SonOfTheDesert) reported 13 minutes ago

  Hey, @virginmedia, I don’t have a problem with @SkySports. What I DO have a problem with is channels stuttering. Will the software update solve that?

• 
  Pierce Travers (@piercetravers26) reported 15 minutes ago

  @celticbars Virgin media 2 in Ireland are showing the game next Tuesday if any1 has a vpn it’ll get round the issue and be free to watch on the virgin media player website

• 
  doozerlyn (@doozerlyn) reported 16 minutes ago

  @YouMadBruv3r @virginmedia Check on their service checker page.... Mine says will be sorted at 1008 hours on 28th August... Very specific... I bet yours will be the same.... @virginmedia lying to everyone, refunding no one....

• 
  Robin Carder (@robincarder) reported 17 minutes ago

  Is this a known issue? Same here for us @virginmedia

• 
  Gary Adams (@GazzaAdams) reported 22 minutes ago

  Hi @virginmedia This latest update appears to directly contradict the update you sent me earlier today. At 12:57, I was told that an engineer **was already on site and working to fix the problem**, with an estimated repair time of **18:00 today, 19/08/2026**. At 15:24, I am now being told that you have identified the problem and that an engineer **is on their way**, with the estimated repair time moved to **14:10 on 21/08/2026**. This is the original date that was stated 2 weeks ago. Could you please provide an accurate explanation of what is actually happening with fault **F012421201**? In particular: * Was an engineer on site earlier today, as stated? * If so, why is an engineer now apparently only “on their way”? * What has happened to cause the estimated repair time to move from this evening to Friday afternoon? * Is 21/08/2026 at 14:10 now a reliable estimate, or is this simply an automated placeholder? I appreciate that faults can take longer than expected to repair. What is frustrating is receiving contradictory information that makes it impossible to understand the actual status of the fault. Please provide a clear and factual update rather than another automated status message.