Virgin Media Outage Report in Stepney, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Ilford, London, Hammersmith, Southwark, Bexleyheath, Hackney, Muswell Hill, Camden Town, Romford, Barnet, Mitcham, Harringay, Waltham Forest, City of London and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 Ilford |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| Ilford |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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AdeL
(@AdrianLiard) reported
from
Bromley, England
@virginmedia In my humble view the customer call centres, specifically abroad need more training...I've been on the phone 3 times to amend packages & in truth not many are up to speed when the change occurs As a customer of over 11+ years it's been a poor experience
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
Poor service and pathetic customer service @virginmedia broadband. incompetent engineers and useless customer service team. Worst ever experience on any broadband provider.
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
I advice people please do not use @virginmedia broadband they are false advertising. Pathetic customer service useless engineers not turn up on due date just charging big money in the name of fibre optic but service is worst than land lines. No service in my home last 7 days
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Byron Leigh
(@kamon80) reported
from
Walthamstow, England
@virginmedia My Internet is not working and your service checker isn’t working.
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
@virginmedia I have experienced similar issue in October 2019 they have book the engineer but didn't turned up on the day. I have take day off from my work. No communication from Virgin media . I have to call and listen all the songs and wasted my 1 hour nothing sorted.
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
@virginmedia I have been experience no internet since 10 December 2019. I have received the message 13-12-19 back to work but no internet called the Customer service couple time no internet yet now they book engineer wednesday.
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شاهد اقبال
(@essentialfusion) reported
from
Ilford, England
@virginmedia Don’t reply with a bog standard message written by a monkey doing a cut and paste job. Bubbles has more important things to do than worrying about your crappy service
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Ian Fish
(@BubyFish) reported
from
Enfield Lock, England
@virginmedia - it is very rude for your operators to hang up the phone mid conversation especially given how long it takes to get through..
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Vanisha
(@lifeofvanisha) reported
from
Enfield Lock, England
I am so done with my @virginmedia being so slow
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AdeL
(@AdrianLiard) reported
from
Bromley, England
@virginmedia No need for escalation. Everyone has been courteous, it's just the lack of product package changes communication which has been an issue.
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Christian Hose
(@CPH83) reported
from
Wandsworth, England
@virginmedia I’m paying over £100 per month for my broadband package and haven’t been able to access movies since Sunday. Not happy in the slightest. Never had this problem with Sky
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
@virginmedia I just want a service which you promise
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LifeOfTy__
(@LifeOfTy__) reported
from
Enfield Lock, England
@virginmedia Sort your shit out. Broadband and TV continuously going down today
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Chris
(@call_horne) reported
from
Bromley, England
@virginmedia is there any reason why my internet is so slow. Last week I had hitting 100mbps now it’s not even 20.
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Rob Barnett
(@barnettenergy) reported
from
Islington, England
@virginmedia Yes. That’s correct. When I am on my home network (Virgin), Netflix video will not stream — watching Amazon Prime right now, which is working fine. YouTube also works, so it only seems to apply to Netflix. (And Netflix works fine when I switch to 4G / Vodafone.)
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alastair mccoll
(@alastairmccoll) reported
from
Brentford, England
@virginmedia 3 days of slow DLs and no Netflix, you guys need to fix this now or I’m off to a new supplier. Please respond with action and not platitudes, thanks.
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Indar Picton-Howell
(@NadirIndar) reported
from
Lambeth, England
@virginmedia spoke to your rep today by phone. Offered me a deal at £20pm, then tried to tell me that I'd agreed to £28 pm. I did have a contract with you. My phone line never worked. @Ofcom
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Counter Culture
(@CounterCultureG) reported
from
London, England
@virginmedia moved from #sky gave notice 2 weeks ago, looking forward to installation on Friday 13th. You confirmed on Tuesday 10th. Took the day off work. Didn’t arrive, called support. Was informed installation changed to 28th😡😡🤬🤬🤬. Great start! Received letter today14th
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Syed Ali Naqi
(@alinaqi80) reported
from
Ilford, England
@virginmedia is a worst broadband provider and their customer service is pathetic they are lairs do promises their engineers not turn up I been calling since October 3 times book engineers no turn up yet last 7 days no service and again said book a engineer.
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Timothy Firmager
(@timmy_uk) reported
from
Merton, England
@virginmedia I followed the instructions and called Your customer services team yesterday. The rebooted and reconfigured router remotely but still no improvement. I would like you to send an engineer out to my home.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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GD
(@GD28028480) reported
@virginmedia In addition, this is a consistent issue which I first reported to you on 6/6/20. I have since been supplied with a new router (approx aug/sept 20) , this did not resolve the issue. I do not believe all work and cables were checked at installation as the issue arose thereafter.
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The Red V
(@coveredinsins) reported
@denfazzer Never been with them but have heard lots of horror stories about @virginmedia. A guy on my road works for them and when looking to change providers last year asked him re Virgin, he said stay well away they are ****. He’s an engineer as well.
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GD
(@GD28028480) reported
@virginmedia I can get certain decent speeds when running tests. Approx 160-180 mbps which all sounds great. The issue is that the 180nim told inhave is not a consistent connection and the Internet drops out, lags, freezes, when working from home, buffers on occasion using streaming sites 1/2
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❤️ Red Devil Bling ❤️
(@lee_bling1878) reported
@Good_Godders @Reddevil19721 @virginmedia I'm gonna have to do some sort of searching cos I can't deal with this. I've got kids who have uni and a level zoom calls that they can't connect to cos of this ****!
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Deanna Kempster
(@DeannaSays) reported
@PetermcRed @virginmedia Absolute joke, apparently my internet isn’t working because their signal is too strong??? Bollocks doesn’t help me when I have to work from home
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Bob
(@bobcampbell76) reported
@virginmedia can you explain why logging into an online account with username and password to launch a support chat (because you never answer the phone) they then ask me for a phone password? After 1hour waiting...
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Emily Street
(@EmilyStreet1) reported
@virginmedia We were told if it’s internal damage that they wouldn’t be able to fix it. So we can no longer have virgin but they will confirm on Monday. Why it’s something that can be confirmed in the moment I don’t know. Inevitably we are just waiting two more days to be told no.
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juggy stardust
(@flowerhunni) reported
@virginmedia Changing my number on your network, as in I am already with you but need to change my existing number
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Dennis the Maverick
(@denfazzer) reported
I have never used a more incompetent company than @virginmedia poor customer service, absolute poor quality equipment. Hub 4 worst thing ever. Boosters not working the out of stock. Ring back at the end of the month and said they would send two new tower 1/2
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Desensitized 🍥
(@unknowninvest) reported
@virginmedia @GD28028480 your internet is the worst I've seen. constantly disconnecting from my PC and only giving 25Mbs when the package is meant to be 300Mbs+! and yes the router is near the PC, with WIFI or Ethernet it still gives me about 25-30Mbs where as few weeks ago it was giving 100-120Mbs.