Virgin Media outages and service status in Stepney, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
- Virgin Media generated 17 outage signals in the last 24 hours around Stepney, including 17 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received May 17, 5:15 PM GMT+1.
- Internet (56%)
- Wi-fi (16%)
- TV (15%)
- Total Blackout (9%)
- E-mail (3%)
- Phone (0%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 17: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Stepney, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, City of London, Newham, City of Westminster, Poplar, Southwark, Waltham Forest, Islington, and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
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Wi-fi | 4 seconds ago |
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Internet | 28 minutes ago |
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Internet | 1 hour ago |
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TV | 2 hours ago |
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Internet | 3 hours ago |
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Internet | 4 hours ago |
Nearby cities with recent reports
152 recent signals
26 recent signals
16 recent signals
13 recent signals
8 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Helen Pinkers (@Barchetta66) reported from Islington, England@Whiskey_Mick @virginmedia We’ve just had the same experience - waited 8 days. Not a word from them. Not a human spoken to. If I had another choice I’d drop them. 0/10 for customer service.
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Lloyd Child (@islingtonlloyd) reported from Islington, EnglandNope, not just me. Hurry up & fix it @virginmedia , I want to watch the game in UHD
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kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported from London, EnglandPlease @virginmedia can you change your waiting music. Its the same 4 tracks adnauseum & very poor quality at that. No wonder customers who wait for over an hour hang up. Its enough to drive you mad with these earworms all day.
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Rebecca Gould (@beccaleigh99) reported from Islington, England@virginmedia hello, since you ‘upgraded’ the WiFi in our area - Clerkenwell- the WiFi signal has been terrible. To whom shall I complain? Thanks
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kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported from London, EnglandI've just had to suffer the same 4 songs,1 a poor cover of 'Where my Rosemary goes', on a loop, in 2,45 mins of waiting for @virginmedia to pick up. Within 10 mins of engineer fixing fault, its playing up again. Its also the end of my contract so I want to deal with it.
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Helen Reihill (@BBLn15) reported from Hackney, England@virginmedia Please as I have been paying for service
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kevin richardson (@kevinri00714924) reported from Poplar, England@virginmedia So someone fraudulently set up an account in my name. Because I don’t know the password to something I didn’t set up I’ve now spent 5 hours on the phone to 5 different @virginmedia reps and a debt recovery letter. Never use @virginmedia #badcustomerservice #stress
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Francisco Soler (Jr) (@jrseloto) reported from City of London, England@virginmedia If you were sorry, this issues was fixed long time ago…
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Nicolas Laborie ( He/Him ) (@nicolas_laborie) reported from London, England@virginmedia Whats is happening ?? Been put in a queue only to have the CV phone put down on me twice without even talking to an operator ? What do I need to do to speak to someone??
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Lucy Hunte (@HunteLucy) reported from London, England@virginmedia - workman cut through my cable, no Wi-Fi, TV or phone and earliest engineer appointment is Monday??! Completely unacceptable! I work from home and have teens! 😭Help!!!
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Helen Pinkers (@Barchetta66) reported from Islington, England@virginmedia So that’s it. We’re still no closer to solving this issue than we were when it went down at the beginning of the week. Absolutely dreadful service.
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Andee Byford (@BobCratchitt) reported from Poplar, England@virginmedia But your hub has died and as such I cannot access my broadband, use my landline as you moved it from copper to Ethernet and the TV services are impacted as I cannot record, watch the BBC or any streaming service. In short an outage.
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Derrick Brown (@DerrickSWB) reported from Lower Clapton, England@virginmedia Can someone advise how I fix the Wi-Fi pod which isn’t working with my new router - I had to upgrade at extra cost to receive new kit as the lead time was shorter than getting a competitor in #ThisIsWrong
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Vincenzo Rampulla (@vmrampulla) reported from Poplar, England@petercardwell @MichaelLCrick @virginmedia Did they hang up because they thought it was a spam call?
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S (@MSROPER10) reported from London, England@virginmedia Its magically started to work on ethernet but it's not giving out a WiFi signal? What is going on?
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Richard Gendal Brown (@gendal) reported from City of London, England@virginmedia Thanks for your help but this is a problem only Three can sort! Their new system works where it’s deployed. The problem is that they haven’t deployed it everywhere - eg Elizabeth Line.
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Sam Batty (@sam_batty) reported from Islington, England@virginmedia We’ve been disconnected early. Been trying for nearly an hour on your live chat but no help provided at all. Still waiting.
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Steven Kraan (@drawing_daily) reported from Islington, England@virginmedia I managed to pay it in the end but please could you fix your website…there’s some weird redirecting happening when trying to either view or pay your bill. London/Broadband
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Derrick Brown (@DerrickSWB) reported from Lower Clapton, England@virginmedia The uplink is failing and it’s being denied access to the network as it’s poking and failing
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kevin richardson (@kevinri00714924) reported from Poplar, England@virginmedia I’m pig sick of spending my time on the phone to not get a resolution. I’ll have another web chat and hope someone can finally see this issue out. Thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jo Hollis (@dizzytiggy) reported@virginmedia Is there really no way of watching my recordings from my 360 box while im away from home? With how much the service costs why cant I?
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Oh god it’s me (@Ohgoditsme2) reported@virginmedia what’s happening to your service today, now all sound has gone off. NE30
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Shorty (@ClassicSoulDJ) reportedHere I go - still a problem with my tv services from @virginmedia a day after I tried to get through and I expect at least a hour waiting to get through
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J Corbi (@JCorbinHus) reported@virginmedia VM CONNECT APP is constantly crashing not allowing me to sign in
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💜🐝 (@cmairsy) reported@Marie_0612 @virginmedia Nope absolutely didn’t bother trying to keep me as a customer even though I’ve been with them for years. Got some good offers from others online so their loss! Shame but I guess it’s modern times no customer care but glad you got some!
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AnnieGE2 (@AnnieGE2) reported@virginmedia What the hell Virgin Media, BBC1 ch 101 completely not working on my V6 box (though other channels ok earlier) denying me live Eurovision semi!! Service status checker site not working either so I can't even report it or get info??! This after another big fault recently, shocking
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Drew Sheridan (@DrewSheridan1) reported@virginmedia My 75 year old mums tv not working according to your checker then is a internet issue which will not be repaired until the 18/05/26!. Totally unacceptable! 4 days with no tv or internet I thought you were the best out there clearly not. Be quick or will be cancelled
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Taj (@Taj_B1) reported@virginmedia @ITV ITV1 not working on Virgin Media. Came home from work and wanted to watch The Chase. Looks like I can’t :(
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Denise Bragg (@dennybragg) reported@virginmedia Is there a problem with stream tv in B91 Solihull ?
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TraceyW 🇬🇧🏴 (@TraceyWilko) reported@virginmedia Any idea when this will be fixed? Still saying 7.05pm and still down