Virgin Media Outage Report in Stepney, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 27: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, City of Westminster, London, Richmond, Southwark, Hammersmith, Hampstead, Hackney, Mitcham, Wembley, Welling, Barnet, Islington, Paddington and Wandsworth.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Croydon |
Internet | |
| City of Westminster |
||
| London |
Internet | |
| City of Westminster |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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FeliceDk
(@FeliceDArco) reported
from
Islington, England
@virginmedia hi I can’t speak with customer service but really need someone to fix my long-standing intermittent problem with internet . Name Felice D’Arco postcode EC1V7NB telephone 07851025590 . It is urgent I am Nhs Working some shift from home .
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Rose Cooney
(@rosecherished) reported
from
Bromley, England
@WorksWithWords @StepChange Me too it’s a bit hit & miss @virginmedia doing their best but internet highway not used to residential customers using connections like business customers I suspect. Back to work. Can’t let my colleagues & our members down x
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tommy harper
(@daguvernor) reported
from
Wandsworth, England
@virginmedia tried everything to get through keep getting cut off no email service i understand these are difficult times you have whacked my bill up im out of contract so ive cancelled my direct debit ill wait to hear from you VERY SOON
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Andy Bull
(@AndyBullyBull) reported
from
Poplar, England
@virginmedia I wouldn’t bother. No one has bothered to explain to my 85 yr old mum why her account has been cancelled and her PAYG balance (~£100) cleared out. No response to our formal complaint and no one willing to discuss. Shameful treatment of vulnerable customer.
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Helen Pinkers
(@Barchetta66) reported
from
Islington, England
Great timing, the @virginmedia box has gone down. #isolation
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Will Hide
(@Willhide) reported
from
Camden Town, England
@catherinemack @virginmedia @ThreeUK We always had terrible customer service & terrible broadband reliability from @virginmedia . Could not recommend them less.
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Pegasus
(@Aldershot1974) reported
from
Walthamstow, England
@virginmedia Your call centres are either closed or not answering What do I have to do to cancel a sky sports package with no sport Your customer service is a joke
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Alex H.N.Gilbert
(@AlexHNGilbert) reported
from
Islington, England
@virginmedia I need someone to come round and fix my bullshit Wi-Fi please. I’ve tried calling a million times. No luck
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The Olive Rooms
(@TheOliveRoomsE9) reported
from
Hackney, England
@virginmedia y ya our service is absolutely shocking. Been on hold for 22 minutes, sent messages no replies. Will be cancelling
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Richard
(@rchrdctswrth) reported
from
Islington, England
@virginmedia my router keeps dropping out and rebooting for no good reason for the past 3 hours. My girlfriend (a teacher) and I are both trying to work from home and your service is making it impossible.
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Gillian Hudson
(@JillHudson21) reported
from
Camden Town, England
@MaggieGee10 @reece_dinsdale @virginmedia I ‘m with Sky too, Maggie. Much better customer service and if you have a problem with your broadband it’s sorted quickly. I left Virgin years ago. It was a wise move.
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One Paved Court
(@OnePavedCourt) reported
from
Richmond, England
Please can you advise help for small businesses who have had to close due to #COVIDー19 and can’t afford to keep on paying for broadband @virginmedia.
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Pegasus
(@Aldershot1974) reported
from
Walthamstow, England
@virginmedia been trying for three days now to cancel/suspend my sports channels Call Centres just not answering Hours it big time I can’t afford it When will you allow us to cancel online if your call centres are closed or is it easier to just keep taking my money
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Joanna
(@jojo10rocks) reported
from
Enfield Lock, England
@virginmedia why do my parents who are self isolating at home due to being elderly still have no working phone line please help
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Ben Owen
(@BenPOwen) reported
from
Wandsworth, England
@TomGeorgeBest @virginmedia I live in South London and this keeps happening to us too. Internet cuts out between 10-11am and then again between 3:30-5 every day. We pay for 50mbps and have internet speeds as slow as 0.9mbps. So frustrating.
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🧑🏿🦼Ash Patel🧑🏿🦼
(@Ashishpatel1972) reported
from
Croydon, England
@harispurs82 @SkyHelpTeam @virginmedia Hence my point initially being Brandon owns a fraction of VM I don’t see them doing what Sky have done for for their customers. @skytv are far better for customer service.
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Richard Bristow 👨🏫🙋♂️
(@rjbmus) reported
from
Kingston upon Thames, England
Trying to remote teach when @virginmedia is unreliable and down is really impossible. Quarantine just got worse..!
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N16Breda YesWeRepealedThe8th
(@N16Breda) reported
from
Hackney, England
@EmmaMatthewsDC @virginmedia Similar problem here. Email stopped syncing to Outlook at 19.47 - altho webmail still functioning 🙄
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Anne
(@ange1pie) reported
from
Camden Town, England
@virginmedia For the 3rd day running now my internet connection keeps dropping! Your website says no known issues in the area ( NW2 ). This is getting beyond frustrating 😡#virginmediadown
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antoine #FBPE🇬🇧🇪🇺🇨🇵🏳️🌈🇪🇸UK/Fr/100% EU
(@A_D62) reported
from
Islington, England
@Mac1965 @richardbranson @Virgin @SportsDirectUK @RickSteinSchool Whoever is in charge of @virginmedia and its customer (don't give them any) service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Craig Williams
(@CraigLewis1990) reported
@virginmedia No I can check a bill, just can’t do anything regarding my account online. Being on hold and unable to speak to anyone on that phone line (or passed from one to another with 25 min wait times) is the reason I tweeted you in the first place! I can’t speak to anyone who will help.
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Daniel McGill
(@danielmcgill91) reported
@virginmedia No equipment on-site. This is not a self-install. An engineer called 4/5 weeks ago to bring the cables into the living room. A two-man install team due to arrive this morning - they didn't show. I won't cite the excuse your phone support team just gave me. What do I need to do?
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Ed61
(@Ed6114) reported
@virginmedia Yes, we probably all do this all the time and there are no known faults, and yes done the unplug crap a thousand times and guess what theres no change. It’s about time Virginmedia dealt with all these issues or admitted the service isn’t what we pay for and gave refunds.
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Kiki💜
(@itsquiannaxo) reported
Honestly I hate virgin media; my connection is so bad 😭😭
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chris floyd
(@mrchrisfloyd) reported
I’m pretty sure Virgin Media is run my clowns! Absolute shambles of a company. I wouldn’t advise anybody to get internet with them. They’re quick when you first go with them and then you get slow speed issues after 5-6 months. Avoid and go elsewhere @virginmedia
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AaronClarke☆
(@aaronclarke24) reported
@virginmedia I have already explained the problem, look through the tweets.
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Kelsey Fletcher
(@kelseylissa) reported
@virginmedia My WiFi has been down for 3 days and we can't get a hold of anyone to fix it. This is ridiculous called 3 times and all three times I have waited an hour and then mid sentence I was hung up on. Nobody called me back I've put in complaints in online and still nothing.
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One Kings Heath
(@KingsHeathLTN) reported
@tomfenn8 I had to continually report @virginmedia boxes near me. One was open for literally months and was a clear breach of privacy because home address labels had been attached to cables. Then you have the problem of nasty vandals snipping wires "for a laugh". Sorry, Virgin are jokers
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dying4apint
(@paulmcneill67) reported
@virginmedia I will raise a complaint this way can you please send me the address for the CEO AS I want to discuss this with him separately
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dbod
(@dbod37084413) reported
@virginmedia @DeanCallan Rubbish service all the time. Expensive too. I will NEVER go with them again.