Virgin Media Outage Report in Stepney, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 24: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, Croydon, Chingford, Wembley, City of Westminster, London, Hammersmith, Southwark, Woodford Green, Ilford, Dagenham, Beckenham, Enfield Town, Merton and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Croydon |
Total Blackout | |
| Hackney |
Internet | |
| Chingford |
Wi-fi | |
| Wembley |
Wi-fi | |
| City of Westminster |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Declan
(@walshi01) reported
from
Ealing, England
@CustomerFirst2 @virginmedia My complaints started long before I deemed the service received unworthy and I am not going to renew a rolling contract simply so I can continue a complaint - natural to leave with these types of issues. Now that I am not technically with them they ignore my attempts at contact
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Declan
(@walshi01) reported
from
Ealing, England
@CustomerFirst2 @virginmedia Have completed a CISAS complaint file last week.
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Deepak Mohan
(@dipakmoh) reported
from
Croydon, England
Shame!!! You shud terminate your contract with @virginmedia @Virgin @richardbranson
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aliyah
(@_aliyahfaith) reported
from
Lambeth, England
Virgin media is the worst broadband ever!
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Suresh halai
(@sureshhalai) reported
from
Ilford, England
@virginmedia another problem with internet again, can’t watch Netflix on a Saturday night, this is not good, never get virgin media, absolute rubbish
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia Please note that I do not consider the complaint closed. That I feel you are bullying me to agree to this. And that I have clearly expressed my dissatisfaction accordingly. Please note this. Thank you.
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Michael McDermott
(@ElGuiri13) reported
from
Barnet, England
Yet ANOTHER problem with @virginmedia broadband & TV. Third time this week and that’s not unusual! #PayingTooMuchForNothing #VirginMedia
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Michael harrison
(@mackenziedarcy) reported
from
Stratford, England
@virginmedia The finer details are you are putting my £4.13 bill up by £9 with 2 years left of my contract, disgusting customer service
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Fliss James
(@Flissej) reported
from
London, England
@virginmedia please can you provide me with a number or link to web chat so I can change my broadband package. The website links just keep leading to ‘help pages’.
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camisyfl
(@camisyfl) reported
from
Camden Town, England
Can someone @virginmedia please help. Your helpline is an absolute joke. Cant do what’s required online as it states there’s a problem and I have to phone. It’s a joke. Free box upgrade as they discontinue mine and it’s like running the gauntlet. Jokers
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Chris Hampson
(@chrishampson) reported
from
Richmond, England
@virginmedia is down. Area 3. Please fix ASAP.
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Catherine Cooke
(@Catherine1090) reported
from
Walthamstow, England
@virginmedia Passive aggressive sarcastic responses using my name are creepy and unhelpful. If you would like to help me please follow me so I can Dm you my account details.
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Deepak Mohan
(@dipakmoh) reported
from
Croydon, England
Wish you can apply same passion at @virginmedia . @ItsAdditti has been tweeting about the appealing service she is receiving from your company
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia another tweet to let you know how crap your service is...again. I’ve just joined up to virgin media store to purchase a film and it’s taken me nearly an hour to do all this-your keypad for signing is is prehistoric and sloooooooooowwwww
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Paul Fleming
(@MrPJFleming) reported
from
Hackney, England
@virginmedia It's not good enough. Just sort it out. You know as well as I do Robert that your corporate word is meaningless. I am out of the country for some days. What bit of that don't you understand. Just offer me a solution
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Suresh halai
(@sureshhalai) reported
from
Ilford, England
@virginmedia internet in IG2 area gone again, it’s like blinking of the eyes, keep going off for a few seconds and them back on, so browsing is ok, but streaming a nightmare, please help
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Sergio
(@Sergios_13) reported
from
Paddington, England
@virginmedia Hi, thanks for your reply. We keep having the same problems with connection over and over. For the last months, I have called at least 3-4 times / the calls are charged. I expected from your side to offer services to inspect the connection and router. Thank you
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Neil Clark
(@NeilClark1912) reported
from
Eltham, England
@virginmedia down again what a surprise 🙄 no wi fi again!
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marty bogert
(@caillea) reported
from
Hackney, England
@virginmedia router says access denied for internet connection and I’m without broadband service.
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Natalie Warby
(@Shiiirl_xx1) reported
from
Romford, England
@virginmedia so this eve I get an email from you thanking me for updating to include sky sports. 1st I heard about it! Then comes to light that my child has unknowingly hit a “subscribe” button on set top box.Apalled at the rude c/s staff who cut me off!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Laura
(@ILauraWood) reported
@virginmedia I’m trying to sort out my contract as I’m being charged £121.50 for my service when it was previously half the price, you should inform people when their contract is running out and not just put it up and take it on Direct Debit
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Sue Keen
(@suekeen7) reported
@virginmedia here we go again, installed the hub 5 as per the instructions now no internet no phone. After 2.5 hours finally get through to a person in India and he says it will take 24 hours to be repaired. Absolutely shocking service!!!
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matthew weston
(@westoncreative) reported
@virginmedia my broadband has dropped out for the umpteenth time this year. If you cannot deliver my service, you can let me end my contract early. #terrible
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deadwiggz101 🗿
(@RicardoSeb101) reported
@virginmedia this is unacceptable, I've had no issues until now. On Saturday I was told by a moron in your employ that the fees would be waived as it's not our mistake. Half an hour later I get a hefty bill. Now I'm being told that it's our fault.
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Prof. Rebecca Melen
(@rebecca_melen) reported
@virginmedia After 5 years with you I want to cancel my subscription because you do not value loyal customers. After 2 x ca. 1h waiting on the phone to talk to someone I was told that there was a computer problem and that I would get a call back which has not happened.
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Knitting & Knotting, Stabbing & Science
(@KrochetxKorner) reported
@virginmedia would just like to praise the engineer who came today and fixed our box. He was on time, polite and was done within 10 minutes. He rung to keep us updated on how long he would be, and then when he was on his way. Fantastic service 👏
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coffee_sellout
(@CoffeeSellout) reported
@virginmedia I am moving house and you don’t supply my new area so I want to cancel my contract. I haven’t spoken with “the team” that’s the issue!
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Emma Louise
(@EmmaaShikari) reported
@virginmedia 34 minutes in a queue to be told to try again in two hours as the system is down. Have you never heard of a front end message 😬
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Laura
(@ILauraWood) reported
@virginmedia I have spent two and a half hours trying to get through on the phone, the first time I couldn’t hear anything, I then spent 47 minutes to get cut off and then an hour and 4 minutes to get cut off again, this is not acceptable customer service!
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JOHN C
(@decostop) reported
@virginmedia Not great for anyone, having to revert to Twitter for this. Impossible to call Virgin now. Really poor.