Virgin Media Outage Report in Stepney, Greater London, England

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Stepney, England

The most recent Virgin Media outage reports came from the following cities: London, Camden Town, Croydon, Barking, City of Westminster, Newham, Enfield Town, Hammersmith, Ilford, Southwark, Kingston upon Thames, Westminster Abbey, Brent, Hackney, and Islington.

City	Problem Type	Report Time
London	Internet	3 hours ago
London	Internet	5 hours ago
Camden Town	Total Blackout	12 hours ago
London	Internet	14 hours ago
London	Total Blackout	15 hours ago
Croydon	Internet	15 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

• 
  Jean Rauwers (@jeanrauwers) reported 4 minutes ago from London, England

  @virginmedia getting these emails saying “we are sorry you are leaving” but I didn’t cancel my service with you guys. Should I be worried about it?

• 
  Simon Crowther (@SCcrowther) reported 5 minutes ago from Hackney, England

  Terrible customer service from @virginmedia . Don’t offer coverage at my new house and want £250 to cancel my existing connection. Would be happy to take it with me but they can’t offer a service (that should be their issue not mine). #dreadful #avoid

• 
  Mr Lorraine (@MistaLorraine) reported 13 minutes ago from Kingston upon Thames, England

  @virginmedia just to let you know that tomorrow we will be having a conversation and divorce is on the cards .. been a customer for almost 18yrs only for me to find out your new #sidechicks are getting cheaper and faster broadband

• 
  Anand Baria (@anands_) reported 16 minutes ago from Brentford, England

  @virginmedia The service resumed after about and hour. Thanks

• 
  Simon Bye 🎪🔶 (@UB5simon) reported 17 minutes ago from Ealing, England

  @Kezza101064 It's the old equivalent of the wi-fi going down for ages, otherwise known as being a Virgin Media customer.

• 
  Simon Crowther (@SCcrowther) reported 21 minutes ago from Hackney, England

  @MartynJohnPR @virginmedia I’m half way through an 18month contract - so it would be slightly more to let in run out. So frustrating as they’re saying it’s a disconnection fee but are the ones forcing me into it as they don’t offer the service

• 
  Santero, human ambassador to ducks (@djsantero) reported 22 minutes ago from Camberwell, England

  @DJLKP @virginmedia Jaysus, that is terrible. Was considering Virgin for my new flat, not sure now...

• 
  Yao Song Ng (@notquiteYao) reported 26 minutes ago from Islington, England

  I love @virginmedia ‘s new initiative to get customers to reduce screen time and experience world. As a customer you will be connected to Virgin Media wireless whenever available and have absolutely no data at all.

• 
  Huey Morgan Gluten Freeman (@andypurbrick) reported 30 minutes ago from Walthamstow, England

  @LDesesperes @virginmedia Customer service is terrible, no point in making a complaint as they say they'll contact you to discuss but never bother. As soon as an alternative option comes to our address we are leaving

• 
  Alicia Carney (@aliciaverbs) reported 33 minutes ago from Walthamstow, England

  @virginmedia There's always engineering work. It resolves a drop in the bucket when there are reported outages every. Single. Day. Not being hyperbolic. We were told we need to call and document every issue. So we do. Every day the automated message says engineers are coming. It's a joke.

• 
  Edward Norman (@Chevrongreens73) reported 34 minutes ago from Brentford, England

  @virginmedia down in Willesden?

• 
  DAVID WOODHOUSE (@STRAYPHOTON) reported 35 minutes ago from Richmond, England

  @tonydixon59 @virginmedia Same here, also in TW2. Was bad last night, seemed better during the day but now poor again, picture breaking up and sound drops out momentarily.

• 
  Simon Crowther (@SCcrowther) reported 35 minutes ago from Hackney, England

  @virginmedia I am not disputing the validity. I am stating that this is dreadful customer service. You cannot offer a connection and therefore I have no alternative. This is reflective of your lack of coverage. The poor customer service certainly means I’ll never be back. A very bitter taste

• 
  Martin (@dickerboy) reported 36 minutes ago from Merton, England

  My @virginmedia service is completely down again. Shambolic.

• 
  Simon Crowther (@SCcrowther) reported 39 minutes ago from Hackney, England

  @thealisonedgar I would understand if they offered a service and I was choosing not to take it. They can’t offer a connection in London - it’s not the outer Hebrides. Leaves a bitter taste. Will never go back to @virginmedia

• 
  Alicia Carney (@aliciaverbs) reported 40 minutes ago from Walthamstow, England

  @virginmedia Looping this conversation back into noisy, bottomless support channels and forums isn't gonna cut it. I am fed up from wasting my time waiting on hold for 45-90 minutes only to be told "we've already told you engineers are coming, bye." This is infuriating.

• 
  Simon Crowther (@SCcrowther) reported 45 minutes ago from Hackney, England

  @virginmedia As I said, I am aware of the contract - however it reflects very poorly from a customer service perspective. You can’t offer a service to the capital city and want to charge me for your lack of coverage. Shocking business practise. #avoid #ripoffbritain @bbcone

• 
  Lee West (@West0Lee) reported 47 minutes ago from Croydon, England

  @virginmedia You’d think their customer services were good according to their lovely adverts. Automation is only so good when it keeps you in a useless loop going nowhere.

• 
  Edward Norman (@Chevrongreens73) reported 56 minutes ago from Brentford, England

  @virginmedia Down again. Is it Nw10 area or me?

• 
  DAVID WOODHOUSE (@STRAYPHOTON) reported 56 minutes ago from Richmond, England

  @tonydixon59 @virginmedia Thanks for your reply. No improvement - I have rebooted the box and checked all connections. Seems to have coincided with the recent wet weather, and could the fact that another customer in TW2 is having similar issues suggest water in the works?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Claire (@Claire11724327) reported 7 minutes ago

  Virgin media what’s your excuse because it’s not even windy out? Your signal is all over the place #LoveIsland

• 
  Kells (@Kells87521) reported 8 minutes ago

  @virginmedia any chance of you sorting out your accessibility options? My elderly father has been unable to use his TV properly for ages as you refuse to give him a high contrast remote. He can't use the voice controls. And the complaint I raised for him has been deleted by you.

• 
  claire waghorn (@wags73) reported 11 minutes ago

  I hate hate hate the virgin 360 box constantly buffering absolutely crap fuming I got talked into an "upgrade" stuck with it for 24months #fuming I want my V6 back 😫😪 @virginmedia @VirginMedia_TV can I "downgrade" before my contract ends?

• 
  Martin McCann (@Otisbragg) reported 12 minutes ago

  At work today, one of my colleagues said she was changing her broadband&TV package for first time in over a decade- when she heard about my experience last week trying to cancel @virginmedia she took them off her list of possible alternatives- and others in office also took note!

• 
  😀 (@c14loveisland) reported 13 minutes ago

  VIRGIN MEDIA FIX YOUR APP #LoveIsland

• 
  christina🦋🖤 (@xtinianity) reported 18 minutes ago

  VIRGIN MEDIA FIX UP FFS #LoveIsland

• 
  Ruzzene (@AstridRuzzene) reported 19 minutes ago

  @virginmedia @LoveIsland again without wifi, since september it is the 4th time I contact you, had to book a slot as resetting gave nothing, no availability before wednesday and received notification "a £25might apply"? Not only I shouldn't pay to fix your issue, but you should cover me for the hotspot!

• 
  M (@mahfuz9s) reported 21 minutes ago

  @virginmedia IVE BEEN OUT OF INTERNET FOR ALMOST TWO WEEKS, im so frustrated you guys said you’ll fix the issue on your site but nothing gets fixed I’m looking to switch tomorrow.

• 
  Chris Rimmer (@reflexhouse) reported 23 minutes ago

  @virginmedia how do I cancel a technician visit please the broadband is working now.

• 
  Netta (@Netta56878283) reported 25 minutes ago

  Feel really bad, was giving my laptop dogs abuse for not loading Love Island just to find out it’s the fault virgin media player ! Should’ve known x