Virgin Media outages and service status in Stepney, England

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Stepney, England

The most recent Virgin Media outage reports came from the following cities: London, Hackney, Newham, Poplar, Southwark, Islington, City of Westminster, City of London, and Waltham Forest.

City	Problem Type	Report Time
London	Internet	30 minutes ago
Hackney	Internet	51 minutes ago
London	Internet	1 hour ago
London	Wi-fi	1 hour ago
London	E-mail	2 hours ago
London	Internet	2 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

• 
  kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported 2 minutes ago from London, England

  @thatmisterj @virginmedia I'm so sick of it I WILL be leaving Virgin. No-one picking up phone, Just saying there appears to be an intermittent fault. Well No **** Sherlock, I already know that. A dumb text telling me to do what I've already done. I'm not thick Virgin I just want the service I pay for.

• 
  Francisco Soler (Jr) (@jrseloto) reported 3 minutes ago from City of London, England

  @virginmedia 11 May - which of course i will cancel today as I’ve had enough of this. too much stress and no TV or internet for 30 days

• 
  kevin richardson (@kevinri00714924) reported 7 minutes ago from Poplar, England

  @virginmedia Will this issue be resolved today

• 
  Shah 🦅 (@shah4569) reported 7 minutes ago from London, England

  @virginmedia All these problems. But still fleecing money from us.

• 
  Vegan join the PCS Union (@Veganforever67) reported 7 minutes ago from London, England

  @virginmedia I think I may actually be free from #Virginmedia at last other times I phoned up I got someone who just basically lied to me and extending my contract but this time I phoned up to cancel the contract and actually spoke to a very nice man so hopefully it's all done

• 
  seiferxin (@seiferxin1) reported 12 minutes ago from London, England

  @virginmedia really let down by Virgin media. I'm on M200 and am getting 50M at the mo. As low as 0.18M around 7pm and 10M around 8pm. Your customer service chat hasn't responded in 3hrs. I've reset router and changed channels. It's been patchy all week What am I paying for?

• 
  Adam Farnsworth (@farnsworth_adam) reported 14 minutes ago from London, England

  @virginmedia It’s appalling they can act so quickly What about the speed issue?

• 
  CJ (@ZJM_331) reported 18 minutes ago from Islington, England

  @virginmedia your service checker isn’t working. Can you please advise of service issues in the N1 area as the broadband has gone down again? Thank you.

• 
  DianaS (@DianaAlexS) reported 20 minutes ago from London, England

  @virginmedia ** PLEASE NOTE ** We don't have human agents supporting troubleshooting / technical issues over our Messaging Platform. If you wish to speak to someone please contact one of the Team on 150 from your Virgin Media Landline or 0345 454 1111 Well that was "helfpul"

• 
  Mary (@SandraS80775853) reported 21 minutes ago from London, England

  @virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.

• 
  Helen Pinkers (@Barchetta66) reported 22 minutes ago from Islington, England

  @virginmedia So that’s it. We’re still no closer to solving this issue than we were when it went down at the beginning of the week. Absolutely dreadful service.

• 
  Helen Reihill (@BBLn15) reported 25 minutes ago from Hackney, England

  @virginmedia 14 hour wait for a response on your chat bot and I still haven’t passed security. That’s some service

• 
  Michael James Weaver (@Weaverfooty14) reported 34 minutes ago from London, England

  @virginmedia recently joined virgin for broadband and it isn't cheap its amazing when it works but every night recently it has gone down and when you check the app it says engineers are working on resolving an issue is there a update with this please as its so frustrating

• 
  Brenda (@joybrenda) reported 35 minutes ago from London, England

  @DannyMonez @virginmedia Yes sat down to watch final episode of " and just like that " and the screen is pixels all across. Just tried to watch on catch up is the same. Virgin Media i want a refund how can this be fixed. Can you tell me when sky will repeat this final episode.

• 
  Derrick Brown (@DerrickSWB) reported 40 minutes ago from Lower Clapton, England

  @virginmedia The uplink is failing and it’s being denied access to the network as it’s poking and failing

• 
  Luther Blissett (@LutherB40510976) reported 46 minutes ago from London, England

  @virginmedia can you give me a direct number to call to cancel my contract. I've used whataspp / webchat and spoken to two people in last 24 hours - but to no avail.

• 
  Helen Reihill (@BBLn15) reported 53 minutes ago from Hackney, England

  @virginmedia The quality of customer service cannot be recommended. The long delays are a constant problem Coming up to 2 hours this morning and no response

• 
  Becky Kelly (Göllner) (@BeckyKellyNews) reported 54 minutes ago from Hackney, England

  @virginmedia He has tried this and every time it just reverts to an automated bot response that doesn’t accept/understand /respond to his request to cancel. I need another way. As it’s proving impossible and stressful

• 
  Mariachiara (@mariesnotcool) reported 56 minutes ago from Islington, England

  @virginmedia we’ve had no service in EC1V London, since our Wi-Fi was installed last month. We’ve tried to call countless time and we keep being told about “area issues” that would be solved the day after but never do. This is just unacceptable behaviour!

• 
  Vignesh (@mistervickster) reported 56 minutes ago from Islington, England

  @virginmedia how do you have the worst customer service ? Will just have to book a technician to sort out issues with account login.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Samuel (@samhardiman92) reported 3 minutes ago

  I have never in my adult life had to deal with a more inept bunch of incompetent people than those who work at virgin media, I wager I would get more sense from an extinct species than I would from their "customer service" department

• 
  Debzy G 🦅🐦‍⬛🦉 (@brummiedebz) reported 4 minutes ago

  @virginmedia @HopeForTo There are people from various areas of the UK telling you that they have a WiFi outage at the same time Service checker confirms it for those who’ve told you. Which means it’s not an equipment issue. It’s a Virgin Media national issue and yet no announcement on here

• 
  Gill (@gill_frost) reported 4 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Thank you for sharing. I have been meaning to move from virgin media for a while because of their poor customer service and this has decided it for me.

• 
  Neil (@nellynoo72) reported 5 minutes ago

  @virginmedia can anyone tell me what the status is of the broadband outrage in CV4 please? All day it's just said there's an issue that your engineers are trying to fix. An ETA would be great

• 
  Karl Dyer (@KarlDyer15) reported 14 minutes ago

  @virginmedia - Anyone able to help with a major issue with your system? Beyond a joke how poor your service has became.

• 
  Debzy G 🦅🐦‍⬛🦉 (@brummiedebz) reported 16 minutes ago

  @virginmedia I mean it seems like quite a few places are having the same issue

• 
  MR COOL (@Lifeline04India) reported 16 minutes ago

  @virginmedia Team I am waiting for 5 days it’s still the same. Can u help me to fix the issue? I don’t know if it’s connected to router.

• 
  Leon Fear (@LeonFear) reported 25 minutes ago

  If I paid @virginmedia pro-rata, on the basis they provided a reliable service, my bill would be around £1.50 a month!

• 
  Dr Elaine Rust (@elainerust) reported 25 minutes ago

  @virginmedia I’ve sent a direct message but have received an auto response identical to the message you have already sent me. Is anyone prepared to help?

• 
  SalfordOriginal (@Salfordoriginal) reported 29 minutes ago

  @virginmedia @Ofcom got to be something about service levels here??? @virginmedia