Virgin Media Outage Report in Stepney, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Wembley, London, Hackney, Southwark, Hammersmith, Woodford Green, Croydon, Ilford, Dagenham, Beckenham, Enfield Town, Merton, Waltham Forest, City of Westminster and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Wembley |
Wi-fi | |
| London |
Internet | |
| Hackney |
Wi-fi | |
| London |
Total Blackout | |
| Hackney |
Wi-fi | |
| Southwark |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Jazzhk
(@aejazk) reported
from
Bromley, England
@virginmedia Hi, I have 1GB line on Hub 4. When I start my MacBook I get 500gb, if I leave on standby for 15-20 minutes it goes to 20 mb unless I restart my laptop which is so annoying could someone please help me to stay on the same speed all the time
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💙Julie Featherstone 🇪🇺 🌹 💚✊🏿
(@jujurants) reported
from
Stratford, England
virgin media down in E7 #virginmedia #servicestatus
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Morvarid
(@Morvaridp) reported
from
Barnet, England
@virginmedia We signed a new contract and we were meant to have internet connection by Monday/Tuesday. We still don’t! We called then on Wednesday and they said they call back. They never did. We called yesterday. They said they’ll look into it. Nothing yet!!
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Laura Greenaway
(@LauraGreenawa12) reported
from
Merton, England
@BeckyEverson @SkyUK @virginmedia Nope, virgin always lagging or down completely, have to reboot or switch between 2g or 5 g
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jordan
(@wharfyoung) reported
from
Poplar, England
@virginmedia Oh they just hung up on me after being on hold for over an hour. If virgin media genuinely think I’m going to pay this bill after the level of service I’ve received they absolutely have another thing coming.
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jordan
(@wharfyoung) reported
from
Poplar, England
@virginmedia The SAR apparently should take up to 30 days by which point it will have been 8 weeks since original complaint with no response from VM meaning I can go to CISAS with all evidence needed.
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Peter Pinto de Sa
(@peterpintodesa) reported
from
Tottenham, England
@virginmedia Hi - still no broadband! Day four now. Conflicting information on the website and the phone. Can someone help? This is a really dreadful service
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Christopher Brand
(@MrChrisBrand) reported
from
Walthamstow, England
How about everyone who will lose work due to the @virginmedia outage send them invoices for the lost earnings?
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Rampopo
(@Rampopo) reported
from
Stratford, England
Hello @virginmedia no service at all, whole of our street in E15
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jordan
(@wharfyoung) reported
from
Poplar, England
@virginmedia Okay well I’m currently on hold to speak to a manager in customer care on the phone and have been for nearly an hour so if you’re able to get speed that up it would be much appreciated.
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Peter Pinto de Sa
(@peterpintodesa) reported
from
Tottenham, England
@virginmedia Hello - it's been a week so far. Still no broadband. Still no information. Still no contact. Continued dreadful service from Virgin. What can you suggest, please?
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Peter Pinto de Sa
(@peterpintodesa) reported
from
Tottenham, England
@virginmedia None, sadly. Email updates promised & never arrived. A call from an engineer also promised & never happened. The social media team have been responsive. Other parts of Virgin much less so.
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Aurélien
(@aur_elien) reported
from
Hackney, England
@virginmedia Hi, I’m in East London and the internet has been down for 24h now. When are you planning to fix the issue??
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Aurélien
(@aur_elien) reported
from
Hackney, England
@virginmedia It says on that website that the issue my be fixed by 5pm on Monday! More than 3 days to fix an issue... It shows how much you care about your clients. Appalling.
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ROB FARACE 💙
(@REDROBB1967) reported
from
Barnet, England
@virginmedia hi I’m waiting for an engineer to come & look@at my router/WiFi connection but they’ve not turned up. Can you help please
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ROB FARACE 💙
(@REDROBB1967) reported
from
Barnet, England
@virginmedia Thank you but I just want my service to work reliably. I’m tired of chasing people & being given the run around. I can’t spend hours on the phone everyday to achieve nothing. I just want what I pay a lot of money for every month.
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jordan
(@wharfyoung) reported
from
Poplar, England
So @virginmedia have just told me that a complaint I made over a month ago was actually never going to go anywhere and was only with the person I made the complaint to. I’ve just wasted a month on a complaint that was never going to get resolved. They wonder why ppl hate them
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Peter Pinto de Sa
(@peterpintodesa) reported
from
Tottenham, England
@virginmedia There's the problem. Service status says 'no known issues'. Phone line says service interrupted back by 1000. Confusing information and inaccurate? The service has been dreadful for FOUR days now!
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Elizabeth Silva
(@faysasilva) reported
from
Kensington, England
@virginmedia I have not internet in my flat in EC1V9ET since Monday. No explanation no comment and after calling the Customer Service team every day for an update today I was told that I should not be working from home if I’m not a business.! So that’s just 👍 great. That’s why 1
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Elizabeth Silva
(@faysasilva) reported
from
Islington, England
@virginmedia can you tell me why my internet connection is gone from the outside of my house? You have left me 3 days without internet for 3 days with no explanation and now when I call your customer service you tell me n a recorded message an engineer is coming and when I call
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pam Giles
(@Ilikecreamcakes) reported
@virginmedia I’ve raised a complaint after trying since 7/7/22 to renew my contract. Misinformed by Virgin agents and still my account shows the wrong contract info. Reply to my complaint doesn’t add up either!
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Paul Dexter
(@PaulDexter) reported
@virginmedia Unfortunately not, I was very happy to hear the offers I had to confirm I was the account holder, the first line of my address and post code, before any offers could be mentioned. I have been down this road before the next questions would be letters of password. You called me!
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Vivek Khandelwal
(@vicky3089) reported
@virginmedia Technician visit was scheduled for today between 8-12, no one popped up and when I contacted customer service they are saying it’s cancelled. Worst service. I wasted my weekend waiting for technician. @virginmedia @LutzSchueler
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james turner
(@jamesturner2109) reported
@virginmedia absurd customer service. Cut off twice after being transferred . Trying to get my broadband contract renewed on the phone. Hopefully the new provider will be better . Dreadful customer service.
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🥔 A bean has no name 🥔
(@ylilxanoi) reported
@virginmedia Been there, done that. Can somebody please tell us what the issue is in WN1 area because keeping changing the estimated times is passing me off. Tell me the problem and how long it will take so I can decide whether to wait or go to BT, it's beyond a joke now
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Matt
(@mattoc774) reported
@virginmedia I am getting overcharged for my broadband and tv services. I recently signed a new contract for £105 per month, but the last bill says I will be paying £130. Finding it difficult to find anyone to talk to about it. Can you help please? Thanks
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I Stand With Ukraine ☮️
(@UkraineHeroism) reported
@virginmedia been on the phone on hold now for one hour trying to cancel my broadband contract. #pathetic service and one more reason I won’t be returning or recommend you #virginmedia
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chriss3464
(@chriss34641) reported
@virginmedia Emails don’t work, been on the phone for 49 minutes for virgin to tell me I need a technician to come out again to repair what they should have done before. What a joke, day 6 without service’s, so will be 8 days without service before a technician comes out again🤬🤬🤬
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Craig Dawson
(@C_Dawson_) reported
@TheloniousFilth Then tell the Mrs you ‘gave em hell and they offered £50 credit off your next bill’. Quickly login to virgin media and pay £50 on account.
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Al Simons
(@aljsimons) reported
@virginmedia BT Sport Ultimate signal keeps breaking up on both my V6 boxes. Was working fine a few weeks ago and Virgin Ultra HD is still working fine so it's not my setup. Is this a known issue? Is a fix in the works?