Virgin Media Outage Report in Stepney, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hackney, City of London, Carshalton, Sutton, City of Westminster, Hammersmith, Paddington, Islington, Southwark, Dagenham, Bromley, Poplar and Muswell Hill.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| London |
Total Blackout | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Total Blackout | |
| Croydon |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Andy Stock
(@andystock22) reported
from
City of London, England
@DeltaDude_com @virginmedia @wrjmatthews @primevideouk It's a poor fight that is no where near PPV standard. Same with the next Tyson Fury fight. At least BT Sport have a very good UK fight on BT Sport 1 before.
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Rose Cooney
(@rosecherished) reported
from
Bromley, England
Are ITV and Channel 4 down @virginmedia @ITV @Channel4 as screen went blank during @BGT 🤔😐😧
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Phil Stone
(@stillphone) reported
from
Kensington, England
If @virginmedia in @British_Airways T5 FirstClass Lounge is as good as it gets then I’ll never be a @virginmedia customer because it’s utter crap!
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adouble
(@uchiazoro) reported
from
Brentford, England
Virgin media if you don’t fix ur internet in the next hour I will run all the way to where ever u lot work and change ur name to media
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Suresh halai
(@sureshhalai) reported
from
Ilford, England
@virginmedia internet gone down IG2 area again, no signal being received, and no one answering phone for help in India 🇮🇳 , please re-boot servers, thanks
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Thiago Saraiva
(@THSARAIVA) reported
from
Camden Town, England
@vmbusiness @virginmedia outage in your services again. I'm trying to break my record of 3 consecutive days without problems. No lucky
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Laura Mata Lobelle
(@LauraLobelle) reported
from
Islington, England
@virginmedia We tried and it didn't work. I don't think is a problem of our hub but in the zone. Last week happened as well and they sent an engineer to fix it but it looks like it wasn't fixed properly
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Indar Picton-Howell
(@NadirIndar) reported
from
Lambeth, England
@helenhayes_ @virginmedia Had @virginmedia broadband. Internet worked OK, telephone line never worked. Didn't renew.
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Lynn Davis
(@Davisinlaw) reported
from
Theydon Bois, England
What’s going on with Virgin Media tv, all gone down @Virgin
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Jane Tippett
(@Janietip) reported
from
Camberwell, England
@virginmedia called customer number constantly engaged then goes dead. Sent a text message at 1200 still no response. Please explain as no service.
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Allie Anderson
(@funsizeAllie) reported
from
Enfield Lock, England
@virginmedia down AGAIN
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Kuda Madzikanda
(@KudaLudaLegend1) reported
from
Poplar, England
@virginmedia Yes still no service and hardly slept with overnight repairs by Virgin
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Alistair
(@shplendid) reported
from
Merton, England
@virginmedia Just gone off again. Truly terrible reliability. I can’t spend so much time ringing you up, checking status, rebooting and replacing routers. Merton is going to be one of he first places in the UK for FTTP. It’s going to be great to have a reliable broadband.
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Nick 235
(@music235) reported
from
Brentford, England
@virginmedia do you know what the issue is in NW6. There are 2 faults one has said “The problem is almost fixed - our engineers are carrying out their final checks” for quite a while now. Area code 21.
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Malcolm Saunders
(@Malcy7) reported
from
Crayford, England
@virginmedia My picture better be ok for tomorrow night, been awful all week on the bt sport channel!!!
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Clark Kent
(@ecoSuperMan) reported
from
Tottenham, England
Don’t you just hate it when you #virginmedia @virginmedia broadband goes down half way through a training seminar you have paid for. Like they care!!
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Michelle Nathan
(@michellenathan1) reported
from
Shenley, England
@virginmedia Is there a problem with Virgin media, internet is not working!
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Alistair
(@shplendid) reported
from
Merton, England
I have had the most useless IT support from any company in all of the years I’ve been doing tech. @virginmedia wow. I finally got my connection back after several outages but because it’s now back for now, you won’t elevate the issue. Time to go...
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cristina abriani
(@CHICcaFSR) reported
from
Wandsworth, England
@virginmedia goes down at least once a month 🤯 #wasteofmoney @ITV #itv #down
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Laura Beck
(@LauraBeck123) reported
from
Hackney, England
@SorchaMacKenzie @YodelOnline @virginmedia I had the exactly the same thing with Yodel and Virgin. Appalling customer service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Routledge
(@mjwroutledge) reported
@virginmedia I spent an hour on phone yesterday & neither person listened to what I was saying - they seemed to only want to deal with what was on their script/check list. Sorry but good customer service is NOT telling me to call again...maybe customer care is not important to @virginmedia
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Gregoire Cha
(@gregoirecha) reported
@virginmedia Yes number worked at the end so the internet page you originally gave me didn’t signal anything but the helpline said internet, tv and phone was cut until 5:05pm and I want to say WTF on a Monday afternoon of work !!!!! How is this possible WHAT THE ACTUAL ****
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Gregoire Cha
(@gregoirecha) reported
@virginmedia Not the 150, the other one “ sorry you have not being given access to that service” Can’t phone with a virgin line as it’s plugged on the router.... which is mot working
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nick
(@nick17919133) reported
@virginmedia Nobody from virgin media has even tried to help I've had enough now I don't even want the services anymore I should have stayed with sky
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Shaz
(@shazh6367) reported
@virginmedia My boosters that have never worked properly. And now I see they don’t even have the correct wifi network name and password on them.
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Nina Wilde
(@NinaWildeUK) reported
@virginmedia The helpful one is sending someone to check cables as seems for months there are issues with the cables outside the house between house and junction box. And no one has even bothered to help until now
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Rugby Web Design
(@rugbywebdesign) reported
@virginmedia But I cant get through! (As per my first tweet). I don't have a VM phone or account number, so get get passed the automation. This is why I came to Twitter. Why cant you help me? Or refer to a colleague?
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Laura Watkinson
(@watk1962) reported
@virginmedia why is it so painful to make contact with customer services. This is day 2 of using Web chat...wonder if I will get an outcome today!!!
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Anna Swales
(@annadunham77) reported
@virginmedia Can’t use phone still fed up with this service
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Annie
(@ajbobrien) reported
@virginmedia try to call you many times but can never!! Get through, you have a terrible customer service.