Virgin Media Outage Report in Stepney, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Paddington, Hammersmith, Romford, Croydon, Bexleyheath, Ilford, City of Westminster, Southwark, Ealing, Camden Town, Islington, Sutton and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Wi-fi | |
| Hackney |
Internet | |
| Paddington |
Internet | |
| Hammersmith |
Internet | |
| Hackney |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Joy Coutts
(@joy_coutts) reported
from
Romford, England
@virginmedia no WiFi is there an issue in Romford ? the service is getting worse daily. Like many have to work from home, very disappointed in the service
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Karolyne Anderson
(@KaroAnderson) reported
from
Eltham, England
@virginmedia I pay over the odds (£67) for a crappy intermittent service and after your stupid engineer came yesterday, no service at all which means I have no TV this morning either! #ImDefinatelyLeavingVirginMedia
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Louise Mead
(@meadylou) reported
from
Wandsworth, England
@virginmedia Is there an issue with your website? I’m trying to sign in to register an issue with service but I can’t access my account.
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia @VirginMediaNews @Moneybox sporadic service issues. Just spent 50 minutes on phone to get through to VM CS for them to drop call. I give up. Sue me
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dmxcrew
(@dmxcrew) reported
from
Islington, England
May be a work round for some experiencing #virginmedia email issues this AM. Whilst I cannot access emails via any server/computer like yourselves, I can, strangely, via my phone (although could it be because its on the virgin network?) Worth a try?...
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Fit & Fun
(@fitandfun_) reported
from
Merton, England
@virginmedia I’ve been on hold for 4 hrs; I understand that you are running Limited staff at this time but your text service, which is one of the options is not working either!! Have entered number 3 times and still waiting.? Please advise how I’m supposed to contact you. Thanks
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Paul Dart
(@Enfield67) reported
from
Enfield Lock, England
@virginmedia after a long wait I’ve spoken to someone to successfully change my tv package. They then said they’d put me through to someone to book a slot to fix an issue with my box. I’ve been hanging on listening to music for 45 more minutes. Is there a way to book online?
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Richard Greenland
(@RichardGreenla1) reported
from
Bexleyheath, England
@virginmedia The issue has been closed apparently. She has been told that someone will contact her in 48 hours.
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Geo-Jude FCCT
(@th3Jud3) reported
from
Croydon, England
@virginmedia Been trying to get in touch for 3 weeks via “contact us” Chat as instructed via phone line. No response. Please help.
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Simon Bucks
(@SimonBucks) reported
from
London, England
@virginmedia It was down for the whole of yesterday. Came back eventually in the evening but too late for my working day. Please can you tell us what the problem was. The service is really flaky and for the price you charge I would expect 99.9% reliability.
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Shane Patrick Cullinan
(@musofunk) reported
from
Lambeth, England
Is anyone else’s @virginmedia WiFi down ? Vauxhall here. #virginmedia #virginmediadown #vauxhall
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ivana croissant
(@acamarama) reported
from
Hackney, England
@virginmedia @Moneybox @Ofcom Actually impossible to make a complaint. I am with holding fees. I have been trying to engage with virgin media and I’m now giving up. Sue me. #virginmediafails
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George
(@georio123) reported
from
Eltham, England
@virginmedia Been trying for the past 2 weeks to cancel my subscription with you. Appalled by your customer service. I’ve tried online, phone, text, letter and live chat. How can I arrange this please? Thanks, George.
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Lambertus Cornelius
(@lambertusc) reported
from
Merton, England
@virginmedia is there any issues with the broadband in Wimbledon? My Oomph subscription is delivering 2mps? Suppose to be 350mps?
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Richard Greenland
(@RichardGreenla1) reported
from
Bexleyheath, England
@virginmedia I'm told the engineer has closed the issue from his end and they will have to raise a level 2 again and will be in touch within 48 hours. Dies this mean the issue is still open?
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Disastrous service from @virginmedia every single day in SE6 area. On off on off all day long. On most expensive tariff. Joke
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Karolyne Anderson
(@KaroAnderson) reported
from
Eltham, England
@virginmedia How do you send an engineer to my house to take away a hub that works and leaves me with a new one that hasn’t worked since he installed it? I was on the phone for 25 mins to customer services and got cut off at 7:30pm because the lines closed!
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@RobWilsonLtd @virginmedia I quit @virginmedia and moved to BT after multiple periods of slowness then a complete days outage in London. Useless and BT WiFi so fast!
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Richard Greenland
(@RichardGreenla1) reported
from
Bexleyheath, England
@virginmedia The engineer said he was unable to fix and said would escalate and she would get an update by 13.30 yesterday afternoon. No update was sent so she phoned today to be told the call had been closed
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Richard Greenland
(@RichardGreenla1) reported
from
Bexleyheath, England
Mum is shielded and home alone. Her landline stopped working, after 6 days @virginmedia came to fix. Engineer couldn't fix so said would escalate. Mum chased again today and calls been closed! So far cost £21 in calls. #virginmedia, is that how to treat vulnerable customers?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Weblyish
(@weblyish) reported
@dubmill @ewanbirney Same here. Bunch of websites not loading while other ones are fine. virginmedia status page is one of the ones I can't get to so can't even check if they are aware. 45min on the phone to support and he suggested upgrading the broadband package -ffs
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Nina Wilde
(@NinaWildeUK) reported
@virginmedia Today yes But the reach has been awful since we got the new hub It's never worked across the whole house For what we pay it should
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Tim Shishodia
(@TimShishodia) reported
@Manny84150471 @virginmedia Will do. Even though our broadband is now working, their whole approach to resolving it convinces me problems will reoccur.
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Alexander
(@AlexanderDowne6) reported
@Leahk27Zia @virginmedia I would highly recommend getting your own router and only using virgin router as a modem. I was having issues until I bought a Asus gaming router, never had an issue since.
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Gazza
(@kunsbannedhair) reported
@Ofcom Why is @virginmedia allowed to charge premium prices yet deliver a totally bereft of quality service?
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Lyn Mackay(Lawrence)
(@LynMackayMusic) reported
Being driven insane by the stupid robot on @virginmedia!!! Can't stand this! 3 days and no help!!! Time to switch to Sky maybe?!!
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Virgin Media Ireland
(@VirginMediaIE) reported
@MaurizioTello Hi Maurizio having checked your details you're currently through to Virgin Media Ireland and I'm afraid we're unable to help with this here however,
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Anthony John Hawken
(@tonyhawken) reported
@virginmedia Just done the service status test. This reports nothing - says that everything is fine.
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Yacine Amarir
(@YacineAmarir) reported
@virginmedia why it’s so complicated to be in touch with you? All the information are correct in my portal and still I’m waiting for a week to receive a new sim car and you keep sending it to the wrong address! How is that possible ? Worst customer service !!!
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chris bell
(@CCbelly2) reported
@virginmedia Deal was £29.99 for exact same package I had And agent only offered me it at £58 and told that deal is for new customers And this was a deal that was on your web site and your saying new customers don't get treat different