Virgin Media Outage Report in Stepney, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Ealing, Hornsey, Croydon, Leyton, Streatham, Radlett, Balham, Deptford, Bermondsey, Lewisham, Woolwich, Mitcham, Southwark and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| Ealing |
Internet | |
| Hornsey |
Internet | |
| Croydon |
Total Blackout | |
| Leyton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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craig crawford
(@craiginmotion) reported
from
Kensington, England
@virginmedia F*k YOU. No wifi for a week. Waiting for a supervisor to call me back within 24 hours. FOUR DAYS Later and 2 IDIOT technicians ... cancel my service NOW. I’m moving my building Into the 22nd century. Keep playing with copper wires See ya *******
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia It is my wired connection that is at fault. Have literally plugged my laptop in directly to the Virgin Hub box and run various tests and network diagnostics for which I have confirmed the slow speeds.
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Alison Price
(@alij_price) reported
from
Bromley, England
@virginmedia I ordered virgin on 17/2 no permit was applied for until the week my install was due (13/3) I got a text at 9pm the night before saying it couldn’t happen and now workmen have today told me they need another permit to dig up further down the road!!!
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Graham Roberts
(@grahamrhome) reported
from
Croydon, England
@virginmedia Is there an internet problem in Croydon CR8? Keep getting cut off but nothing showing in status page.
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Shaomeeng
(@shaomeeng) reported
from
Walthamstow, England
@virginmedia I made a complaint in Feb 13 to dispute about the undue charges. On Mar 6 and 17, virginMedia claimed to write me a letter and Mar 18 to have emailed me, I’ve received nothin. Now virginMedia is to disconnect me tomorrow for outstanding payment. I requested to cancel just now
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ian
(@IanBorrett) reported
from
Lambeth, England
Another day without @virginmedia service, cannot report a fault and yet these wankers continue to charge me. Avoid like the plague.
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steve
(@steve01395341) reported
from
Crayford, England
@virginmedia The WiFi has problems
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Shaomeeng
(@shaomeeng) reported
from
Walthamstow, England
@virginmedia Who can save the customers to save virginmedia? Do virginMedia have someone as supervisors to look into VM complaint team behaviours ?
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Ruby Lau
(@CheukRuby) reported
from
London, England
Internet is down since 1am this morning @virginmedia Reset hub but no use...... My virgin media showing no service outage in my area.......
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia 33Mbps DL and 19.59 Mbps UL... but however three attempts at running the Speedtest. On the first two attempts the UL test failed reporting connectivity issues.
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Shaomeeng
(@shaomeeng) reported
from
Walthamstow, England
@virginmedia It was about a complaint made formally on Feb 13. Are you asking me to do something like a dog chasing its tail ?
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Jenny Haines
(@Murrony) reported
from
Islington, England
@virginmedia what a terrible customer service experience
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steve
(@steve01395341) reported
from
Crayford, England
@virginmedia I’ve never had this problem before
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia serious issues, getting less than 18Mbps on a 350Mbps package for past 24 hours and connection drop-outs. Impacting my ability to work and very frustrating senior leadership call.
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Alison Price
(@alij_price) reported
from
Bromley, England
Die to have @virginmedia installed 13/3 they turned up today for outside works and found a blockage so another permit needed before the work can go ahead! Customer service useless!!!
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia No service issues showing via your website but many being reported. Is 3rd party tracking sites. Have fun the test more than 6 times today so unable to report fault.
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia Yes. Am having more connectivity issues now and the lights are flashing and unable to establish a connection.
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🏴 Stephen Howie 🍀
(@SoulfulScotsman) reported
from
Richmond, England
@PaulLuckhurst @virginmedia Hi @virginmedia - This morning I'm having the same problem Paul was. A rights restrictions message on the video stream on BT Sport 1 via Virgin TV Go. Never seen this before. Can this be investigated. Fairly certain there can have been a sudden change in rights mid-season. Thanks
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steve
(@steve01395341) reported
from
Crayford, England
@virginmedia There is nothing with service could I have a hub 3 ??
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steve
(@steve01395341) reported
from
Crayford, England
@virginmedia No I have hub 2 WiFi (keeps cutting out and slow speeds
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Collette Morris
(@PinkColl) reported
@virginmedia Well whatever you've done, you've now taken down people who weren't having issues before. Around 5pm a whole bunch of us lost our Internet when we hadn't had problems all day.
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AppsUK
(@AparnaPoojari) reported
@virginmedia It's gone down again
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thedevilstuna
(@thedevilstuna) reported
@virginmedia Are you going to delay (cancel please) the move to VOIP and retain hard wired phones? Broadband is notoriously unreliable as today has proved, hard wired phones reliable.
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Sarah Southworth
(@SarahSouthwort9) reported
@virginmedia fix it FIX IT FIX IT!!!😡
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Ditpo 👑
(@DitpoYT) reported
@virginmedia this service is a joke and the fact that you have the audacity to make us pay more for this is outrageous definitely switching to a better isp when i can lmao
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Laura Marshall
(@Lauralou_m) reported
@virginmedia It's really not good enough, especially with the amount we are paying monthly to you guys. And your customer care is absolutely non-existent aswell.
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al hogg
(@AlastairCHogg) reported
How does @virginmedia manage to have WiFi down but my tv is working perfectly.
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ZUO
(@PerzanMi) reported
@virginmedia I don't care about your problems. I pay £64 for internet. This is my last year of contract with you
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Tom Bedford
(@tb_tom89) reported
@virginmedia I've been on hold for now two hours over 4 calls because the call center keeps hanging up. I just want to use the backup 4g dongle you've provided as a backup for times like these yet seems to need activating. Or is that also down?
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Mark
(@Laceysaints) reported
@virginmedia In Southampton and it’s down too… the s this why no one can access your website as they are all complaining about your below acceptable service?