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Virgin Media

Virgin Media Outage Report in Stepney, Greater London, England

Why is my Virgin Media service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at Virgin Media

Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Stepney, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Barking, City of Westminster, Newham, Enfield Town, Hammersmith, Ilford, Southwark, Kingston upon Thames, Westminster Abbey, Brent, Camden Town, Hackney, and Islington.

CityProblem TypeReport Time
London Internet 23 minutes ago
London Total Blackout 2 hours ago
Croydon Internet 2 hours ago
Barking Internet 2 hours ago
London Wi-fi 3 hours ago
City of Westminster Internet 4 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

  • kapowaz
    Ben Darlow (@kapowaz) reported from Richmond, England

    @virginmedia It’s happening periodically on a wired connection (not wifi related). When it happens upstream drops to 150-300Kbps and downstream drops massively too. No known issues reported in my area, but it’s been happening for a few days now.

  • catmxc
    cwm :3 (@catmxc) reported from Islington, England

    @virginmedia is there an outage in islington?? Me and my neighbours with Virgin have had no WiFi for 2 days

  • TochiLeona_
    Nwa Biafra🌅 (@TochiLeona_) reported from Enfield Lock, England

    @virginmedia excuse me, why was I on hold for a whole hour and 5 minutes and then you lot hung up on me? Customer service on zero.

  • Housewife6
    Shaz (@Housewife6) reported from Hammersmith, England

    @virginhelp i have been having issues with my broadband with @virginmedia for months. The router has been changed still no joy, a virtual tech was supposed to call me on Wed, he didnt, i keep calling and im still at square 1. Kids all study from home, so frustrating, help me🙏🏼🙏🏼

  • pauldurie
    p2.0 ✊🏻 🏳️‍🌈 #BLM (@pauldurie) reported from London, England

    @OwenJones84 @virginmedia @JeremyVineOn5 Usually a router issue of inefficient switching between bands 2.4GHz and 5GHz Can go into router settings and explicitly set it to 2.4GHz (lower speed/better range) or 5GHz (higher speed/poorer range)

  • DWozza
    Wozza (@DWozza) reported from Merton, England

    @virginmedia waiting an hour on the phone and then someone puts the phone down on me, what is wrong with you guys?

  • Housewife6
    Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia I just got a direct message from you but i dont think it was you! Also no issues but the wifi wasnt working. Its back now will go again

  • peteholbrook
    Peter Holbrook (@peteholbrook) reported from London, England

    @virginmedia is their an outage in SE London ? I’ve lost everything.

  • NickyJBeale
    Nicky Beale (@NickyJBeale) reported from Kensington, England

    @virginmedia not very happy with the service from Virgin Media! After looking to leave them last week they promised to improve the WiFi and install a 2nd box. Well we have never and now they want to install the 2nd box in a MONTH and a HALF! #poorservice #virginmedia

  • MoraisPhilip
    Philip Morais (@MoraisPhilip) reported from Tottenham, England

    @virginmedia 45 mins on hold and then cut off. Service is appalling.

  • kapowaz
    Ben Darlow (@kapowaz) reported from Richmond, England

    @virginmedia It’d be great if somebody could investigate that without me having to go through the support playbook of all the steps first. I need the connection for work.

  • pussinpjs1
    linda holmes (@pussinpjs1) reported from Camden Town, England

    @DarknessHayz @virginmedia Poor mum hope she is OK xx

  • BigestPaul
    Paul McCann (@BigestPaul) reported from Bromley, England

    @virginmedia Currently waiting in the Q Turns out you ring and it tests then asks you to reset. Once that dosent work you ring back. System recognises at that point your still having issues. And offers to talk with a person. Thanks again for your attention in this Paul

  • BigestPaul
    Paul McCann (@BigestPaul) reported from Bromley, England

    @virginmedia No it was an automated service it seems. Before I could say to a person or press a button to talk with some one the line cut off lol

  • hexham1971
    adrian skelton (@hexham1971) reported from Barnet, England

    @virginmedia can you help me book an engineer visit....been trying for hours with no joy. Need some technical issues sorting ASAP ..thanks

  • ImaginaryCard
    Mo-Mo (@ImaginaryCard) reported from Hammersmith, England

    @virginmedia Issue is still ongoing. I have called the helpline twice and after dialling my password and getting a dial tone, I have been cut off both times before speaking to anyone. Are your phone lines broken?

  • crouchendmum1
    Muswell Hill Mum (@crouchendmum1) reported from Barnet, England

    @virginmedia hi my 79 year old mum has gone for weeks without tv and says Virgin expect her to be an engineer to set new system up and she is not able to contact you as she keeps getting cut off after waiting on call for 2 hours!!! Can you help her? #elderly #helptheaged #tech

  • ImaginaryCard
    Mo-Mo (@ImaginaryCard) reported from Hammersmith, England

    @virginmedia it's been 3 hours and we still don't have WiFi. We shouldn't have to wait 48 hours of bad service for a refund when this **** happens every few days 😵#virginmediadown

  • Housewife6
    Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia I have made a formal complaint and i already have the connect app, it does not help me!

  • Housewife6
    Shaz (@Housewife6) reported from Hammersmith, England

    @virginmedia This is not a new issue, its been months. The wifi keeps dropping all day everyday. I believe its an external issue i need an engineer. And how do i complain about the service i am receiving?? I am paying for something iam not receiving.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • HarryGillmore
    Harry Gillmore (@HarryGillmore) reported from London, England

    Bastards 😡🤬😡🤬 nothing but problems the last few months @virginmedia sort it out!!

  • adrianweckler
    Adrian Weckler (@adrianweckler) reported from Dublin City, Leinster

    There goes Virgin Media again. There’s a problem.

  • imsophieeee
    soph (@imsophieeee) reported from Birkenhead, England

    Right, I’m trying to get my sub machine guns gold virgin media. I don’t appreciate the internet going down every other game😭

  • kathryn_daniels
    Kathryn Daniels (@kathryn_daniels) reported from Warwickshire, England

    @GillsKent30 @virginmedia Bloody charming! Comes to something when their homepage is down too

  • the_eporter
    Tim Lyth (@the_eporter) reported from Ellesmere Port, England

    No Internet. Hope @virginmedia fix whatever the fault is soon

  • GilesJugiles
    Junior Giles ️ (@GilesJugiles) reported from Cheadle Hulme, England

    @virginmedia You’ve let me down more than Karry Kane not squaring it to Sterling nearly 2 years ago :/

  • amo_singh
    Amo Sira (@amo_singh) reported from Reading, England

    @virginmedia sort ya shit out! Mans trying to chill!

  • WellMax81
    Anthony Maxwell (@WellMax81) reported from Sale, England

    Virgin media is current up and down like a ***** drawers. I feel I just can’t commit to anything that requires an internet connection this evening

  • lawrencewarde1
    Lawrence (@lawrencewarde1) reported from Manchester, England

    @virginmedia fix your ******* shjt

  • jayjay6747
    JC 29 (@jayjay6747) reported from Dún Laoghaire-Rathdown, Leinster

    Hello #virginmedia please fix the wifi plz tks