Virgin Media

Virgin Media Outage Report in Stepney, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stepney, Greater London, England 11/25/2025 04:20

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Stepney, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Ilford, Waltham Forest, London, City of London, Croydon, Hammersmith, Newham, Hackney, Dagenham, Romford, Woodford Green, Bromley, Southwark, Harringay and Epsom.

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City Problem Type Report Time
United KingdomIlford Internet
United KingdomWaltham Forest Internet
United KingdomLondon Internet
United KingdomCity of London Wi-fi
United KingdomCroydon Internet
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

  • seldnfoodie Erik (@seldnfoodie) reported from Camberwell, England

    We won our case against @virginmedia for refusing to refund our money after they failed to cancel our landline. They owe us £321 and today they say they "can't refund due to #COVIDー19 so they will apply the credit to our account." Oh no you won't! Another poor #Virgin brand

  • caprettino 🦥 (@caprettino) reported from Bromley, England

    ughhh @virginmedia pls sort out your internet connection problems!!

  • Julia___Valerie Julia Valerie (@Julia___Valerie) reported from Kensington, England

    @dazzleeds @virginmedia Have exactly the same experience with @virginmedia - customer service does not exist but the charges are taken and increased without fail. For three weeks have been trying to get in touch and get some support with zero result argh 😖🤯😭😭😭😭

  • tracey_brocking Tracey Brocking (@tracey_brocking) reported from Wandsworth, England

    @virginmedia #virginmediadown down in London SW17

  • LimehouseDan Dan Hall 🏳️‍🌈 (@LimehouseDan) reported from Lambeth, England

    @virginmedia Seems a bit cheeky showing a Zoom call with lots of users when I understand from friends that your services are so slow this is in fact impossible.

  • simoneats Simon Kimber (@simoneats) reported from Hackney, England

    It’s bad enough that I can’t see friends and family (or frankly anyone) at the moment, but my @virginmedia internet connection is so bad these days even virtual catch ups are a struggle 😔

  • ConfidingGoblin Luke William Reardon (@ConfidingGoblin) reported from Enfield Lock, England

    @virginmedia internet cut out 20 mins early tonight. Don't know if that's progress or not. Think I might progress to sky or BT. Absolute disgrace of an internet provider you are.

  • JamesMarsh1974 James Marsh (@JamesMarsh1974) reported from Crayford, England

    @virginmedia @adhawkinsgh I'll be going same way in September too. VM too pricey and too outage prone. Also poor modem/router.

  • itsjonnybaldwin Jonny Baldwin. (@itsjonnybaldwin) reported from London, England

    @virginmedia sort your shit out, this is beyond poor

  • Deanporter_84 Dean Porter (@Deanporter_84) reported from Bromley, England

    @virginmedia can someone please respond to my previous tweets- I have moved and still haven’t managed to cancel my services

  • saba_shaukat Saba (@saba_shaukat) reported from Richmond, England

    @virginmedia Hi Em, had the same email account for years and now for the past two weeks it’s been coming up with server errors. Not recognising the imap or smtp server address. I’ve lost a ton of emails.... have no one to call and the website is not very insightful.

  • AndyM_N3 Andy M (@AndyM_N3) reported from Barnet, England

    Virgin Media is useless. Awful signal, worse customer service. Thanks for nothing.

  • OreMeta Ore Meta (@OreMeta) reported from Wandsworth, England

    THANK YOU @virginmedia despite over 14 years of custom. Paying my bills before time and NOT succumbing to other providers. You have FAILED my 81 old mother yet AGAIN. I tried to call you, send you emails and resolve the Broadband problem through you website. To NO AVAIL !

  • SADLondon Stephen Anthony Davids (@SADLondon) reported from Stratford, England

    I work with underachieving students with acute behaviour issues. I am unable to offer my services online due to @virginmedia being down now for the 3rd week in E15. Justify this!!

  • JamesMarsh1974 James Marsh (@JamesMarsh1974) reported from Crayford, England

    @adhawkinsgh @virginmedia Nor me. It is still bad though. And also as you say latency and dropouts.

  • nooriiiy Noor (@nooriiiy) reported from Paddington, England

    Can @virginmedia WiFi please fix up!! Gave me a right scare

  • wadoinlondon Chris Wade (@wadoinlondon) reported from Richmond, England

    Yoohoo @virginmedia you don’t seem to be listening... Calling my 81yr old mother-in-law each day as she’s isolated by herself. Zero allowance possible is what your employee told me. Loyalty of 15+ years as a NTL or Virgin customer counts for nothing. #covidcaring #onelesscustomer

  • ConfidingGoblin Luke William Reardon (@ConfidingGoblin) reported from Tottenham, England

    @virginmedia you've said the internet problems aren't down to user levels so what's the deal. Every damn night I'm cut off. I'm done with you.

  • strangemuseum Ben Loten (@strangemuseum) reported from Plumstead, England

    Number of times I’ve been on the phone talking to a robot at @virginmedia about their service = 7 Number of times I’ve been involved in a Live Chat with @virginmedia about their service = 3 In three days.

  • robtrs Rob K (@robtrs) reported from Hackney, England

    @virginmedia my connection keeps randomly dropping all day today and has been for a week or so. Can’t test the connection when it happens (no Internet connection) but your service status says you have no issues. This is very frustrating #virginmediadown

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Christy_HI CHRISTY (@Christy_HI) reported

    In one call Virgin Media attempted to sell me a Phone contract, a tv channel upgrade, and a WiFi pod, all the whole unable to fix my range issue. Richard does not play.

  • zhenyaax Jayne Sarhangian (@zhenyaax) reported

    Hiiii @virginmedia can I get a call back? I’ve spent an hour trying to sort my issue and calls keep getting dropped. Ready to just cancel the account at this point

  • PJWilkinson Philip Wilkinson (@PJWilkinson) reported

    I’m still amazed that in 2022, broadband companies still make you call them and then leave you on hold (cue crackly crap music) for over an hour. How is this still a thing? @virginmedia @broadbandgenie

  • Janice0987654 Janice Edwards (@Janice0987654) reported

    @IM_org Do not get virgin media ever because the signal is terrible if more than one gadget is on it and only reaches the room its in! they have zero customer service. we have tried for 3 weeks to cancel but there is no way of doing it as no customer services are there.#badfordisabled

  • AngelaH80467217 Marianne 🌸💜 (@AngelaH80467217) reported

    @virginmedia How about you call me! I simply do not have the time to hang on the phone.

  • LufcMad84 Mark (@LufcMad84) reported

    @virginmedia See thread & tweets - been waiting since 8th December for my complaint be dealt with. Each time I ring up I’m told only manager can deal with complaint & ring me back. Not once have they - you then sent a fake / false email saying my complaint has been dealt with. Illegal @Ofcom

  • mandi071 mandi (@mandi071) reported

    @virginmedia Still not working

  • Hand_Odges Han Dodges (@Hand_Odges) reported

    @virginmedia Madness. I was hoping to negotiate a new contract, but I can't deal with this level of service, it's dire. Here's hoping the powers that be use the price rise to pay for more agents.....or maybe just use email like a normal business.

  • AngelaH80467217 Marianne 🌸💜 (@AngelaH80467217) reported

    @virginmedia I'm sure if I was a new customer, or wanting to upgrade my package, I would not have been kept waiting for this length of time.

  • yasbougrine Yasmin-Maria (@yasbougrine) reported

    @virginmedia THE WORST SERVICE. I have changed providers and you’re still forcing me to pay for an extra month…I just spoke to someone from your team who cut me off because he didn’t know what to say!