Virgin Media Outage Report in Stepney, Greater London, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Ilford, Southwark, Hammersmith, London, Harringay, Croydon, City of London, Epsom, Dagenham, Wandsworth, Hackney, City of Westminster, Chingford, Paddington and Enfield Town.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Ilford |
Internet | |
| Southwark |
Wi-fi | |
| Ilford |
Wi-fi | |
| Hammersmith |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
-
jack
(@jackarronscarth) reported
from
Dartford, England
Paid for #UFC257 through @virginmedia and it’s not working ?! #virginmedia
-
Wolé Adesemoye
(@WoleAdesemoye) reported
from
Hammersmith, England
@virginmedia is by far the worst TV, broadband and telephone service I’ve received in 20. Customer service is appalling. I was just on the phone and the customer service personal just hung up on me. I just can’t wait to leave and go back to @SkyUK. #avoid #virginmedia
-
Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia The whole neighbourhood is having this problem .
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Are you reading my tweets? It’s not a fault! You’ve run a 30 day test you are running far under the service I’m paying for, I was waiting for a call to discuss what VM are proposing or if I should leave!!!! @Ofcom
-
Steve ✊🏻
(@Strattsy51) reported
from
London, England
@virginmedia why is live chat taking absolutely ages to connect me to anyone? I’d like to cancel my service, but if I was joining as a new customer I’m put through immediately. Are you making it difficult to cancel on purpose?
-
Sandip Makwana
(@sandy_sandip) reported
from
Camberwell, England
Bad Customer Service Given By Virgin Media @virginmedia #virginmedia
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia That’s my point I’ve been trying to sort this out but not getting the response of callback to decide what to do you guys also need to compensate for the service speed paid for not received! Back no ones calling me back...@Ofcom
-
tim
(@t1m1964) reported
from
Camberwell, England
@virginmedia @chrisckmedia @virginmedia you'd be expecting a fix within an hour or two if Chris stopped sending you the news, which he and his team does every day. And you know they would get you something pretty quickly.
-
Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Reliable broadband connection is not what Virgin delivers. No customer support . Shameful got such a large organisation.
-
jack
(@jackarronscarth) reported
from
Dartford, England
@ArraSails1977 @virginmedia How did you get it on mines still not working just got black screen
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Hmmm. No the test was done on Sept I ten got a letter about 2 months later which confirmed my suspicions of a slow service after a new router and CMP plugs I’ve been trying to discuss what’s next since then. Need that callback! @Ofcom
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Why don’t you do that as so far you’ve sent me the link to the community group Fail 1. Then the 150 no not connecting fail 2 then 0345454111 is not connecting fail 3 You really know how to test a very long standing customer don’t you!
-
Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Yes really need some help! Frustrated that none of my emails or phone all are answered. Where is customer support?
-
Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia on 14/11/20 you sold me a contract renewal for 18 mths @ £44 per month. Today, you sent a letter increasing my price by £3.50 from 1/3/21. Meanwhile you offer the same package to new customers on your website @ £40 for 18 mths. Is this how you treat loyal customers?
-
Jacob Herper 👨💻
(@JakeHerp) reported
from
Lambeth, England
@virginmedia I renewed my contract with you in November, knowing I'll move in February and your agent told me this will be the most affordable option for me. Now I'm told I need to pay a £240 disconnection fee. Your support connects me from one dept. to another and back...
-
Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Don’t another post with link as the first one was ignored by Virgin also contacted @ofcom and @ASA_UK re claims of false advertising of 1 GB service which isn’t actually available in Dartford once you do get through. Want to talk? #stillwaiting #poorservice #shouldLlleave?
-
andy
(@andy00169146) reported
from
Richmond, England
@virginmedia I want to cancel; there’s been a fault with the broadband for a while and you wrote to inform of a price rise. I’m out of contract so should be easy enough-can you let me know how to cancel please-ideally the quickest way without having to try to get through on the phone!
-
Rita capaldo
(@rita_capaldo) reported
from
Brentford, England
@virginmedia snowing, can’t leave the house, the Internet has been down since Monday no clue when it will be fixed thank you virgin media 👍
-
Davey L
(@daveybuoy) reported
from
Hackney, England
Why is @virginmedia so consistently crap. No WiFi pretty much all week and no phone, WiFi or TV today. So bloody basic! #virginmediadown #virginmedia
-
Wolé Adesemoye
(@WoleAdesemoye) reported
from
Kensington, England
@virginmedia My previous landline telephone number was meant to be ported over and this never got done. I’ve never been able to receive incoming calls on my landline. Internet is very intermittent. My experience with your customer service hasn’t been great. All along I’ve been paying in full.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Katy
(@katykustard) reported
@RichBailey5 @virginmedia Worst company ever!!!! Ask Pete about my experiences with them!
-
Carmen Hunt
(@huntcl77) reported
@virginmedia Would love to check but more of your appalling service in operation
-
George Grigg
(@Girthire) reported
@virginmedia Thank you. If only you'd stop trying to take money that isn't yours, we wouldn't have to go through this every couple of weeks! Thought it would be over when you agreed to terminate the contract, yet here we are
-
Carmen Hunt
(@huntcl77) reported
@virginmedia I have no tv as a result, no education for my children, no access to my work and your call centre sees this as my problem not yours as your service is not working
-
Paul T
(@Barchiller42) reported
@O2 @virginmedia .. how come i never got an acknowledgment of my last 3 entries to the #VoltMe @VirginMedia ?? O2 Competition ??
-
James
(@James94794781) reported
@virginmedia I've called anyone who would listen. I can't get access to anyone sufficiently senior to help. Also you aren't sorry. If you were sorry you would either fix it or compensate me. Being sat in an internet café is not cheap
-
Lucia
(@LadyLucia05) reported
@virginmedia Trying to reschedule an appointment, they say they don't need me at home, so how do you access my cable that's knackered when it goes under my rear garden, or I can cancel till December its a joke, nothing but trouble since upgrade in June #sortitout
-
Lee Diggens
(@LeeDiggens) reported
@virginmedia I also requested a transcript of my call with your rude call centre staff and to no surprise this hasn't been sent
-
Roisin Dunne
(@roisindunnex) reported
@virginmedia I have been speaking to your customer service team vis whats app but they haven’t been able to help me hence why I have reached out on here
-
Timothy
(@Timothy4D) reported
@virginmedia issue has still been going on, goes out everyday from 8-1 almost £50 for ****** service, changing asap 👋🏼 👋🏼👋🏼