Virgin Media

Virgin Media Outage Report in Stepney, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stepney, Greater London, England 12/04/2025 01:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stepney, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Southwark, Hackney, Ilford, Croydon, Newham, Hammersmith, Wembley, Orpington, Waltham Forest, Ealing, Richmond, City of London, Paddington and Barnet.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon TV
United KingdomLondon Internet
United KingdomSouthwark Internet
United KingdomSouthwark Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

  • nige977 Nigel (@nige977) reported from Ilford, England

    on hold for 15mins @virginmedia only to be given another number, utterly useless, how can the service be so expensive, but this useless

  • JClinton37 JC1980 (@JClinton37) reported from Camberwell, England

    @virginmedia Can someone answer the phone. Last week when I got rid of sky and got virgin installed you had someone on the phone to me in record time the last two days I’ve had issues no one available. I’m within my 14 days so I’m gonna cancel if u don’t respond properly

  • MarkNorth78 Mark North (@MarkNorth78) reported from Romford, England

    @virginmedia I have requested my full account information to be sent to me under the freedom of information act, so that I can raise a formal complaint, earlier today. Was told it will be emailed to me immediately... Still nothing in my inbox. I'll probably have to call a 5th time.

  • andryt1981 Andry T (@andryt1981) reported from Enfield Lock, England

    @virginmedia so disappointed with the service I have received, phone answers then they hang up, can’t wait to leave such a bad provider

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia @virginmedia it goes on, we have had no Internet for 3 months, that’s finally been fixed and now no TV, and I am still on the line, 58 minutes, not sure where the guy has gone, I’m not putting the phone down!

  • aarongrantham aaron grantham (@aarongrantham) reported from Richmond, England

    @virginmedia seems to be a problem with playback on iPad from virgin media box. Stored shows on the box were playable now not. Connects, plays 2 secs then stops noticed 3 days ago.

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia no TV for 24 hours, been on the phone for 50 minutes, guy has now disappeared, left me hanging on the line! The service is so bad!

  • DanaAldubaib دانه الضبيب (@DanaAldubaib) reported from Paddington, England

    @virginmedia Yes I would like to cancel my service and still no one answer !!

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia The link was broken, I have made a complaint online, you do have my phone number however, as our technology provider, someone should have called!

  • kslansdown kevin lansdown (@kslansdown) reported from Richmond, England

    @virginmedia Many thanks for your help. I was finally able to get them. ... it did take a week and a lot of wasted time though

  • AngusTeee Angus Teee (@AngusTeee) reported from Islington, England

    @virginmedia I could indeed try ringing that number - if I wanted to spend over an hour listening to the same songs on a loop then speaking to someone who doesn’t know anything. You have a real problem with customer service and it will lose you business.

  • JamieSenitt Jewmie (@JamieSenitt) reported from Richmond, England

    @virginmedia Yes, the old rule of “turn it off and turn it on again” is not a fix.

  • PaulGoldsmith73 Paul Goldsmith (@PaulGoldsmith73) reported from Brentford, England

    @virginmedia Oh, and I raised a complaint a week ago and was promised call within two days. It’s now a week. Nothing.

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia Unfortunately the guy just put the phone down on me and that link is not working!

  • Amanda_Davey12 Amanda Davey (@Amanda_Davey12) reported from London, England

    @virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!

  • andrewjthorp Andrew James Thorp (@andrewjthorp) reported from Enfield Lock, England

    @ben_reed_73 @Scoutsscarter @BBCBreakfast @virginmedia I have been with them for 12 years. Love the product, hate the service

  • nige977 Nigel (@nige977) reported from Ilford, England

    “Right now our team is a little busy” @virginmedia yeah no shit they are, everyone trying to call to get their daily virgin issue sorted

  • bobby_harding_ Bobby Harding (@bobby_harding_) reported from London, England

    @virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.

  • JamieSenitt Jewmie (@JamieSenitt) reported from Richmond, England

    @virginmedia Says no known issues, which is what is has said for 3 days. But if that was the case my WiFi, and other people’s in the area, would not be cutting out constantly would it!

  • nige977 Nigel (@nige977) reported from Ilford, England

    @virginmedia Nah you guys really do suck, can’t fix a thing remotely, and I’m done taking time off work, think Sky deserve a crack

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Paul_D1963 Paul Dreczko #FBPE 🇵🇱 🇪🇺🇺🇦 (@Paul_D1963) reported

    @virginmedia How can any company justify a 29% increase? Virgin Media seem completely out of touch with the cost of living crisis. Have been a #virginmedia customer since 2003 when it was NTL World. Will walk away now.

  • wendyaleasha Wendy (@wendyaleasha) reported

    @virginmedia Can you tell your staff giving unsolicited calls to be more polite and not just hang up on customers because they're not getting what they want? Thanks.

  • LearnGreekLang Integrity Accountability Honesty (@LearnGreekLang) reported

    @virginmedia please fix the tv experience you offer. 1/5*s

  • JohnAlm82861113 John Almond (@JohnAlm82861113) reported

    @virginmedia I spoke with a mendber of the support team today who told me that the price rise was due to Ofcom and out of Vigins control. Further the £21.50 was a standing price increase for everyone on the same package ie not individual as you state above. 1/2

  • bradley_sam Sam Bradley (@bradley_sam) reported

    @virginmedia This has been registered via a call. But in no way did that help me or compensate for the poor service. It’s been down 3 of the last 4 days at some points of the day and I pay for 250mb

  • jkesmf Jake (@jkesmf) reported

    @virginmedia have to be the worst company ever to deal with. Absolutely no help at all when you call them, infact they hang up on you instead of transferring you and when you do eventually get through to someone they can barely understand english let alone speak it

  • rhivolution Rhi (@rhivolution) reported

    @virginmedia is it normal that agents just hang up on customers once it's clear that they aren't going to change their mind about cancelling? They took my number to "call back if the call drops" but no call back has come 🙄

  • SamMcMullen6 Sam McMullen (@SamMcMullen6) reported

    @virginmedia That was no help at all because they just told her to reboot the Wi-Fi even though we did that before and now it's been 2 days without wifi

  • ladfc101 sl (@ladfc101) reported

    @virginmedia My trip to Cardiff central was to celebrate my wife's bday and the lack of virgin mobile signal there ruined the surprises I had planned for my wife. I am claiming £100 in compensation from virgin mobile for the stress and worry caused as well as spoiling the event for us.

  • Shaz_UK_SOT Shaz (@Shaz_UK_SOT) reported

    @vmbusiness no service in stoke on trent since 8am and no phone or online help either! #virginmediadown