Virgin Media Outage Report in Stepney, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Ilford, City of London, Harringay, Ealing, London, Wembley, Barking, Hackney, Hammersmith, Enfield Town, Newham, Paddington, Croydon, Poplar and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Ilford |
Wi-fi | |
| City of London |
||
| Harringay |
Internet | |
| Ealing |
Total Blackout | |
| London |
Total Blackout | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia You keep sending me emails and texts confirming what we agreed which are wrong…still how many times can you get this wrong… for a communications company you sure are bad at it!
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
Beware anyone thinking of joining @O2 they’ve just hiked up their rates and limited free data total usage when in Europe #ripoff also just merged with @virginmedia so expect the service to fall of a cliff when the call centres are rerouted to virgins Singapore call centres
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deborah norton
(@deborahnorton1) reported
from
Richmond, England
@virginmedia down again your service is hopeless
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi I called yesterday and was told my poor Internet connection is due to fault F009107079 even though this does not come up on the service status page? So I can’t track it and see when this will be fixed can you help?
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Maria Marchant, MBACP
(@lovetosleepy) reported
from
Bromley, England
@virginmedia Internet is down in BR76HH. Engineer allegedly coming Fri as it’s only one house at fault. Now a neighbour is saying that there’s outage in the whole area & 30 June is meant to be the day we get our internet back. Any advice on which VM advice to believe, please?
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Bobby
(@bobby_media) reported
from
Kingston upon Thames, England
@virginmedia Getting “network problem” all trough my games and getting insane lag spikes is exactly why I pay £50 a month for some horrible internet, I guess it’s time to switch :)
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Yes, but that process took 81 minutes, without having spoken to anyone who could deal with my problems. It's been the third attempt at talking with Virgin too.
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ALASTAIR DUNS
(@alastairduns) reported
from
Richmond, England
@virginmedia seems to be an issue in Twickenham with broadband. Signal just disappeared. This happens far too often. Your service & coverage is terrible
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia Yeah and speak to a snr complaints Mgr which I’ve attempted 3 times, been promised a call back in 48 hours and each time never got one… seems like they’ve not been trained to use your own phones! #saynotobadcustomerservice
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FlippedAcademic
(@Rob_Garvey) reported
from
Bromley, England
@virginmedia I moaned on Wednesday about #poorcustomerservice from @virginmedia, so it's only fair to praise when they #Getitright. Friendly Chavez was awesome, fixing the problem through competency and with a smile; the result a #happycustomer cc @marketingjulia
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Alan Back
(@ARBack1) reported
from
Richmond, England
@virginmedia is there still a problem with the service in TW1. I have had no broadband since 11:00?
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ALASTAIR DUNS
(@alastairduns) reported
from
Richmond, England
@virginmedia Apparently there are known issues being dealt with. According to your website should be fixed by 1500
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia By all means better start reading up on the #badcusyomerservice I’ve had since 2020 about March? Virgin still hasn’t fulfilled it resolution agreement mad back in Nov 2020 and have had to chase and hound you with up to 7 calls as staff which should be able to, can’t get it right!
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Jemma Crow
(@jemmacrow) reported
from
Poplar, England
How is @virginmedia internet so bad?! It NEVER works…
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Thanks but tbh I'm just being directed round in circles and this is a big part of the problem in trying to deal with what should be a simple issue to deal with.
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Jonathan Graham
(@jagraham90) reported
from
Tottenham, England
@virginmedia I have never experienced worse service in my life. I have spent the last 6 hours on the phone to you and still have no comfort that you know what you’re doing or can deliver a product. It’s extremely disappointing as a nee customer. Avoid.
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Mahdi 🏴
(@mahdi) reported
from
Kingston upon Thames, England
Avoid two companies in the UK: @IKEAUK and @VirginMedia; awful customer service.
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Mabs
(@Mabs79) reported
from
Islington, England
@virginmedia is there a problem with the network in London N4. Broadband and TV nor working. Service status staying working ok
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Virgin really needs to simplify it's process of dealing with customers' enquiries. Customer care needs to be open and easily accessible, not made to impede or frustrate customers. It's way easier dealing with a bank or even HMRC.
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Started chat at 16:44 Had to end 18:05 for hospital treatment to be done. In all that connection time, never got to the stage were some could deal with my problems. Most of it was going through security questions. Password rejected tho' VM posted it to me wks back. Useless.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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John Parr
(@Johnnyparrite) reported
@virginmedia Crap service again Won my CISAS complaint case, had compensation award, sent engineer who still couldn't solve the problem, left a survey for a non existant link You havent replied to one email or the text messages asking you call me, back to CISAS for me
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Christophe Pons
(@CPons_UK) reported
@virginmedia And no we don't experience any other problems connecting to the internet.
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John Parr
(@Johnnyparrite) reported
@virginmedia Crap service again Won my CISAS complaint case, had compensation award, sent engineer who still couldn't solve the problem, left a survey for a non existant link You havent replied to one email or the text messages asking you call me, back to CISAS for me
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Storyteller
(@khushnumb) reported
@virginmedia If the #virginmedia call centre is terrible, their Twitter responses are even worse. I have not moved in another part of the country, I have moved just 3 miles away...
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John Parr
(@Johnnyparrite) reported
@virginmedia Crap service again Won my CISAS complaint case, had compensation award, sent engineer who still couldn't solve the problem, left a survey for a non existant link You havent replied to one email or the text messages asking you call me, back to CISAS for me
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Pete Teague
(@DevonGas2016) reported
@virginmedia since you've upgraded my broadband speeds my whole services are down. I contacted you on Monday.... was promised an engineer between 8am and 12pm today... Im still waiting....
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Alan mac an tSionnaigh
(@AlanFox_) reported
from
Neillstown, Leinster
Someone needs to tell Virgin media to tone down the amount of Niall Quinn content on the channel, it is absolute overload.
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Aidan
(@_aidancolley) reported
@JimmyBob1981 @byellielouise @virginmedia For some reason they update the firmware on the router randomly and without confirmation, which drops the connection. But if you're talking about Wi-Fi drop outs, there's nothing that a broadband provider can do about that, that comes down to your Wi-Fi signal integrity
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10thContinent⁷ 🧢
(@10th_Continent) reported
@virginmedia I had problems with the internet lately. Thank you, but now they seem to be fixed. But relying only on internet to get reports on issues is not very pleasant for a customer with no Internet. Luckly, I use another provider too, so I was able to contact you.
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Alan Hastie
(@alan_hastie2) reported
@virginmedia Called customer service today to upgrade to TV360 I was told that this is done by sending out new remotes and he ordered them but then after a while on the phone the operator said he was having issues with his system and said he’d call me back within an hour NO CALL