Virgin Media Outage Report in Stepney, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of Westminster, City of London, London, Coldblow, Hackney, Southwark, Paddington, Islington, Croydon, Ealing, Carshalton, Sutton, Hammersmith, Dagenham and Bromley.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Internet | |
| City of London |
Internet | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| Coldblow |
Wi-fi | |
| Hackney |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Jack Taylor
(@jackjctaylor) reported
from
Islington, England
@virginmedia Yes, but every time I’ve tried a web chat with you I have never received a response. I was waiting 4 hours on Wednesday last week and no one answered after the bot
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Sam Miles
(@SamMiles87) reported
from
Walthamstow, England
@virginmedia Hi john, no there isn’t. All status pages and troubleshooter told me it was my devices at fault not the network, yet your colleague told me on phone it was an ‘area issue’ (unclear where) and would not say more other than 5-7day interruption. Can you DM me for my phone number?
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Danny Campbell
(@dancmpbll1) reported
from
Eltham, England
Virgin media are so bad!
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Stephanie Addington
(@AddingtonSteph) reported
from
Richmond, England
Hello @virginmedia we’ve been trying to get a response from your customer service team about network performance. Emailed and called, but the call was cut off. Help!
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Elaine Leggatt
(@elaine_leggatt) reported
from
Crayford, England
@virginmedia Moving house. Used the chat stream give all my details then no one answers when moved on. Get on the phone to he told ring back . Ring later then get cut off twice after long wait. I hope you will not charge me more for the service I am trying to sort 😡😡
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Phil
(@Phil_precious1) reported
from
Camberwell, England
It is truly frustrating to be without internet for 5days. You promised 24hrs call back. Never happened. Shameful @virginmedia
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Ian McKenna
(@ianmckennaftrc) reported
from
Islington, England
It must be time to strip the bearded #TaxDodging #Conman @richardbranson of his knighthood every company called #virgin just rips people off & gives appalling service especially @virginmedia
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Harrison's Deli
(@HarrisonsDeli) reported
from
Ealing, England
@virginmedia what a bunch of uselessless you are. Sick of paying for your services when there is no service. Call you, sit through a 5 minute voice recorded message for you to then announce you’re closed. Virgin is a total joke!
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Phil
(@Phil_precious1) reported
from
Eltham, England
@virginmedia All this have been discussed and no there are no known issues in the area. Since the date the tv box was installed. We were told it will take 48hrs for the landline to start working but it never did. I tried calling so many times but only customer service for sales picks.
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Phil
(@Phil_precious1) reported
from
Eltham, England
@virginmedia When I eventually got someone to deal with the issue was after waiting on the line over an hour, I was told someone will contact me within 24hrs. I’m still waiting since last week Thursday.
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Cahal Bannon
(@CahalBannon) reported
from
Hackney, England
@virginmedia Got someone to call me back. Explained everything very slow and crashes when two people zoom. Will take a week to get someone out only because they think it’s fully broken! I wait with bated breath! 🤔
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Your customer service tops the worst ever experienced. Paying for top connection and receiving intermittent and weak broadband signal. Hour long waiting times on the phone and evasive explanations. Absolutely shambles
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Sam Miles
(@SamMiles87) reported
from
Walthamstow, England
@virginmedia my WiFi isn’t working but there are no network issues in my area and no problems detected. I’ve rebooted, reset, re-attempted connection but nothing. When I call 0345 454 1111 no answer. Please help!
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Phil
(@Phil_precious1) reported
from
Camberwell, England
@virginmedia Chatting with you is not solving my problem. This is day 6 with no internet to work in my house. Your company took it upon themselves to change my landline without informing me. I have called the old provider to find out if the line is still available with BT
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Caz 💙
(@e17caz) reported
from
Walthamstow, England
@virginmedia having real problems with internet dropping out this weekend - how can I get it checked ASAP please? Working from home....! Thank you.
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Karen Sarah Myring
(@KarenMyring) reported
from
Croydon, England
@virginmedia I sent a complaint by email 17th December but not had a reply this exceeds the 28 days on your complaints policy can you help
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Phil
(@Phil_precious1) reported
from
Camberwell, England
@virginmedia Just signed a new contract and I wanted to retain my old landline but @virginmedia changed my number without informing me, yet my internet is not working. I’ve got deadlines to submit my schoolwork. My girls are also not able to study,
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𝐚𝐥𝐞𝐱 𝐫𝐡𝐲𝐬-𝐭𝐚𝐲𝐥𝐨𝐫
(@alexrhystaylor) reported
from
Poplar, England
we’ve had, in your words @virginmedia an “local issues” in E1 for over a week. strangled uploads (0.02mbps) and patchy downloads + intermittent connection. please fix critical infrastructure asap and also... a refund. ta xxx.
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info@lakedistrictcottages.net
(@infolakedistri1) reported
from
Camden Town, England
@virginmedia I have now been without broadband for over 24 hours and on your service status page, it says I have no problem. When I call, you admit the problem but give no indication when it will be resolved. When can I expect broadband in Nw3?
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia #hampstead still suffering in the village as the signal is still not fixed day 4 !
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joan Wade
(@ProfJoan100) reported
@adungarwalla @SkyUK @virginmedia If your are concerned about customer service you really really don't want to be with virgin Media
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Cherstyn Hurley
(@chersvacca) reported
@virginmedia We have done this twice in the last few weeks. Problem still seems to occur, how frequently are we expected to do this?
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Stuart Job@SMGC
(@jobbie99) reported
@virginmedia on the phone for 2 hours to remedy my issue. Phone line went dead, hung up on. Back to square one. Thanks very much. Old customer returning to Virgin......mistake? No WiFi for work or home schooling. Glad I made the change. I think not. !
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Carla
(@tiny_tear) reported
@virginmedia It has been on and off for months. Sometimes three or four five minutes outages a day, other times lasts an hour... It's terrible
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KC
(@KeegBCFC) reported
@virginmedia This has now happened again, any update on a fix for the regular Saturday occurrence?
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74HzAudio
(@74HzAudio) reported
@SkyUK The service has been **** for 2 yrs straight.. Pls don't start offering upgrades & money off again.. @virginmedia when are you going to extend to Colliers Wood??
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Mona
(@BoringBoo) reported
@virginmedia I have no TV because your company is useless and sends out equipment that expires after 30days. To top this off your call centres automatically hang up at closing time. You are a joke!
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Darren Burrows
(@DB_Taurus) reported
@virginmedia we’ve had nothing but problems since last Sunday - no broadband for extended periods, TV down for hours several times - massive problems! You’ve got the cheek to increase our monthly charges - are you having a laugh? #virginmedia #servicesucks #pisstake
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Stig
(@MrTea) reported
@virginmedia I tried. 45 minutes in with no answer I gave up. Really poor service. I am paying for something that can’t be used. Just want to cancel my account now and go with a competent provider but can’t even get through to cancel my account.
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Emíko *^-^*
(@EmikoKazzakeu) reported
@virginmedia I have to say as a previous employee, The customer service now is horrendous. Been trying to sort my mums internet now for nearly 2 weeks with no help. technican was suppose to come today, never showed. How is this acceptable. She has been with you lot for 2 weeks!