Virgin Media outages and service status in Stepney, England

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Stepney, England

The most recent Virgin Media outage reports came from the following cities: Hackney, London, Southwark, City of London, Poplar, Waltham Forest, City of Westminster, Newham, and Islington.

City	Problem Type	Report Time
Hackney	TV	52 minutes ago
Hackney	Wi-fi	1 hour ago
London	Internet	5 hours ago
Southwark	Internet	6 hours ago
Southwark	Internet	9 hours ago
London	Internet	10 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

• 
  kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported 1 minute ago from London, England

  I've just had to suffer the same 4 songs,1 a poor cover of 'Where my Rosemary goes', on a loop, in 2,45 mins of waiting for @virginmedia to pick up. Within 10 mins of engineer fixing fault, its playing up again. Its also the end of my contract so I want to deal with it.

• 
  Helen Reihill (@BBLn15) reported 4 minutes ago from Hackney, England

  @virginmedia How long is due course? I’ve already spent hours on this issue with no resolution. I started this chat conversation on Wednesday 1st February. Wouldn’t you agree the customer service from Virgin is woeful?

• 
  Derrick Brown (@DerrickSWB) reported 5 minutes ago from Lower Clapton, England

  @virginmedia The uplink is failing and it’s being denied access to the network as it’s poking and failing

• 
  Lloyd Child (@islingtonlloyd) reported 8 minutes ago from Islington, England

  @virginmedia Hi, yes I did. But still no service before I left home. Online service checker just said problems with TV & Broadband in my postcode area. Currently not at home, but will check upon my return.

• 
  Shar 💙 #IStandWithUkraine (@sharlewis58) reported 9 minutes ago from Hackney, England

  @virginmedia the tv connection has had a fault since 8th June. You are "working on it", & each day checking status the date to fix is moved further away. You do not refund for lack of service why is that? And text updates are not received. And its STILL not working.

• 
  Becky Kelly (Göllner) (@BeckyKellyNews) reported 11 minutes ago from Hackney, England

  @virginmedia He has tried this and every time it just reverts to an automated bot response that doesn’t accept/understand /respond to his request to cancel. I need another way. As it’s proving impossible and stressful

• 
  CJ (@ZJM_331) reported 14 minutes ago from Islington, England

  @virginmedia your service checker isn’t working. Can you please advise of service issues in the N1 area as the broadband has gone down again? Thank you.

• 
  Mark Armstrong (@markatpt) reported 18 minutes ago from London, England

  @virginmedia You didn’t reach out sadly and I’ve now cancelled the installation. Having spoken to someone clearly at home with her baby screaming in the background I have zero confidence that you are able to help us.

• 
  Nicolas Laborie ( He/Him ) (@nicolas_laborie) reported 20 minutes ago from London, England

  @virginmedia still no answers and no broadband - can someone help !? I’m working from home and it’s so frustrating

• 
  Shah 🦅 (@shah4569) reported 20 minutes ago from London, England

  @virginmedia bring back customer service to the UK. Philippines is a joke!

• 
  mark (@PieFaceMark) reported 23 minutes ago from Poplar, England

  Absolute nightmare with @virginmedia arranging new package. Since agreeing package deal yesterday I've received FOUR different emails telling me I'm gonna be paying four different amounts, all higher than what was agreed. Absolutely terrible customer service and real headache

• 
  Nathan Talbot (@nathantalbot) reported 33 minutes ago from City of London, England

  (Testing) colleague asked if is there a virgin media outage but it’s working fine in EC1A.

• 
  Jason Starman QBE 💙 (@starmanuk) reported 36 minutes ago from London, England

  @virginmedia No issues reported. But 7 houses locally reporting outages on local forums. This is happening frequently.

• 
  Brenda (@joybrenda) reported 44 minutes ago from London, England

  @virginmedia help why have you made it so difficult to log a landline vault on line. Need to call, as line out of order since friday. I am certain it's systems fault as display message I have seen on previous occasions.

• 
  Lewis Allen ⚒ (@_Lewis_A) reported 45 minutes ago from London, England

  So @virginmedia won't let me leave our contract despite their service continually crashing or not providing the speed it promises. Ultrafast broadband but getting nothing or 9mb download. Fed up with it now. Avoid them at all costs. #VirginMediaoutage #broadband

• 
  Helen Reihill (@BBLn15) reported 46 minutes ago from Hackney, England

  @virginhelp @MistryMistry21 @virginmedia Virgin Media give really poor customer service. I’ve been waiting over 14 hours? It feels like your customer service team is a team of 1

• 
  Lloyd Child (@islingtonlloyd) reported 52 minutes ago from Islington, England

  Oops! Virgin Media seems to be down in N LDN, or is it just me @virginmedia

• 
  Steven Kraan 🐀 (@drawing_daily) reported 55 minutes ago from Islington, England

  @virginmedia internet down second day in a row, when will it work again?

• 
  Rebecca Gould (@beccaleigh99) reported 55 minutes ago from Islington, England

  @virginmedia hello, since you ‘upgraded’ the WiFi in our area - Clerkenwell- the WiFi signal has been terrible. To whom shall I complain? Thanks

• 
  Andee Byford (@BobCratchitt) reported 57 minutes ago from Poplar, England

  @virginmedia But your hub has died and as such I cannot access my broadband, use my landline as you moved it from copper to Ethernet and the TV services are impacted as I cannot record, watch the BBC or any streaming service. In short an outage.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jackie (@boomerangjf) reported 2 minutes ago

  @virginmedia what is going on? They has been intermittent issues with Broadband in my area for a couple of weeks. No communication? Hoping we won’t notice? Virgin Service is appalling!

• 
  Mikey Molfessis (@mikey_mol) reported 2 minutes ago

  @virginmedia And you make it difficult to log a ticket. I called I. And your consultants say “we are aware of an issue” and leave it at that @Ofcom

• 
  Success W Lewis (@SuccessWLewis1) reported 7 minutes ago

  @Pirat_Nation @virginmedia has been having issues all week. Can't turn on or off my smart light, can't download or play anything online. All I can do is play some old DVDs and Games on disk.

• 
  Gotta Be Cookie (@GottaBeCookie) reported 9 minutes ago

  Same issue time and time again, thanks @virginmedia

• 
  christine (@jaffajsoh) reported 10 minutes ago

  @virginmedia my virgin tv isn’t working. Done everything I’m supposed to do. Do not want to wait 24 hours to see if it’s resolved - I pay for a service I’m not getting. Please help

• 
  BlueTickBob❌ (@mcrobgi) reported 11 minutes ago

  @virginmedia thanks for wasting more of my time. You don’t answer the phones, your chat bot repeats itself, you promise to call me at an agreed time & don’t bother ringing me !! Great customer service!!

• 
  Chris Davis (@cdavo25) reported 11 minutes ago

  @MaxiedotVox @virginmedia Yea iv had issues for over a week now, they tell me 'o it will be fixed by the 23rd' 20min ago they text me saying they've found the issue and the engineer is on his way..... the 29th at 4pm 🤬🤬 where's the engineer coming from is it takes 6days @virginmedia

• 
  Simon Vargeson (@Si_Vargeson) reported 11 minutes ago

  @virginmedia is it usual practice to delay installations without communicating to your new customers? You’ve currently missed 2 instal dates and no comms to let me know to avoid waiting at home for your arrival…. Customer service seem to be unable to provide any detail too😡

• 
  Bella Harvey 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@Lady__Britannia) reported 12 minutes ago

  @trapdoor456 @virginmedia Switched from rip off Virgin to Box Broadband a few years ago, now Community Fibre ... Never looked back

• 
  Alan Roberts (@AlanRob68902430) reported 13 minutes ago

  @virginmedia Anyone reading this I'm now being threatened with charges for not returning there router, anyone else get conned into an @O2 contract sim by virgin media fancy starting a class action via the ombudsman @O2 I've never made a single call or text yet you have debited my bank for the last 2 years