Virgin Media Outage Report in Stepney, Greater London, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Stepney, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Southwark, City of Westminster, Kingston upon Thames, Enfield Town, Westminster Abbey, Croydon, Brent, Camden Town, Hackney, Islington, Paddington, Waltham Forest, and Hampstead.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 12 minutes ago |
|
Hammersmith
|
Wi-fi | 21 minutes ago |
|
London
|
Internet | 41 minutes ago |
|
Hammersmith
|
Total Blackout | 45 minutes ago |
|
London
|
Total Blackout | 52 minutes ago |
|
London
|
Internet | 1 hour ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Tariq Khan (@Vintage_gent22) reported from Poplar, England@HugoBaritone @virginmedia You should be able to get money back as they should be providing a good service, I have worked in this sector before
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Stephen Hance (@StephenHance1) reported from Lambeth, England@virginmedia we have been waiting for an engineer to fix broadband all week. Texted you, used online chat, no replies. Please get in touch.
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Luke William Reardon (@ConfidingGoblin) reported from Tottenham, England@virginmedia Internet has just gone down again. Much love and no surprise. Regards. #NotRobert
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Stephen Pemble (@Pemble93) reported from Romford, England@virginmedia I’m moving house, your telephone message tells me to go online, online tells me to call. HELP.
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Janis Sinaj (PISCES) (@sinajtojayz) reported from Ilford, England@virginmedia I’m extremely disappointed with the service this is why I left or thought I had only to find out my service was never cancelled instead upgraded and I’m still being bill.on the phone now 30mins
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Jack Bremer ⚡️ (@jackbremer) reported from Wandsworth, England@virginmedia I think it’s pretty poor that your routers don’t allow us to change DNS servers - I’d like to use some family filtering (Cloudflare/Cleanbrowsing etc) and have to do it per device instead. The kids will figure out how to change that in no time!
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Sarah Lockett (@sarahlockett) reported from Camden Town, England@VirginMember @virginmedia @AmazonPrime No problem. I can’t figure out how to do it on the website. Help please!
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Tim Naik (@Timnaik) reported from Camberwell, England@virginmedia my internet in SE22 Has been down for over 24 hours badly affecting 2 adult essential workers ability to communicate and two children's virtual learning to be stopped..
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Luke Bailey (@lukebaileyphoto) reported from Lambeth, England@virginmedia Persistent network issues continue to hinder the ability to work from home. I endeavoured to check the service page but it itself would not load so I’m guessing there’s an issue somewhere. Issues include long dropouts and high response times. #networkengineer
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Luke William Reardon (@ConfidingGoblin) reported from Enfield Lock, England@virginmedia Again. Internet just went down.. Useless
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Janis Sinaj (PISCES) (@sinajtojayz) reported from Ilford, England@virginmedia I’m on the phone again let me see what will happen this is disgusting.. I do not want your service as I’ve said previously I changed providers . Disconnect my service NOW..!
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Francesco Crea (@FcCrea) reported from Tottenham, England@virginmedia Hello, your problem with the intermittent connection is happening again... WiFi works for 30 mins and then stop for 3/4 minutes.
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Luke William Reardon (@ConfidingGoblin) reported from Enfield Lock, England@virginmedia @MrTClayts It is not. There are no known issues in my area at the moment.
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ℐ𝓈𝒽𝒶𝓃𝒾ℯ (@Ishaniem) reported from Ilford, England@virginmedia Just logged back into my account and new fix by is now 2.45pm 21st May. That's insane.
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🅡🅞🅑 🅜🅔🅢🅤🅡🅔 (@robmesure) reported from Brentford, England@lucitelu @virginmedia Been getting on very well since I changed to Vodafone from awful, awful Pl*snet.
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Luke William Reardon (@ConfidingGoblin) reported from Enfield Lock, England@virginmedia Again the general internet service is fine but every night without fail between 00:00-01:00 my internet will cut out for about 5/10 mins cutting out anything I'm doing. Be it watching something or playing games with friends. It's infuriating.
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ℐ𝓈𝒽𝒶𝓃𝒾ℯ (@Ishaniem) reported from Ilford, England@virginmedia Hi CW, thanks for the update. It's been over 72 hours and the phone line still isn't working. Appreciate that these are difficult times for everyone but that's a long time to not have a service. It's your senior managers who need to sort themselves out.
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Channy (@walshChanny) reported from London, England@virginmedia after changing to the cheapest package I received the biggest bill ever for international calls. Trying to resolve the problem is impossible. Please explain how to do it!
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ℐ𝓈𝒽𝒶𝓃𝒾ℯ (@Ishaniem) reported from Ilford, England@virginmedia phone line been down since early afternoon, possibly longer. Recording & account message both always saying engineer is on site to fix the problem. I hope that site is Virgin phone line storage as no one has contacted me or turned up to look at this.
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Janis Sinaj (PISCES) (@sinajtojayz) reported from Ilford, England@virginmedia what a 🤬cheek 45 mins on the line and you disconnect me DISCONNECT MY SERVICE ASAP . I’m ******* fuming how dare you..! I am no way paying 2 bills for a service that should have been disconnected
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James (@NiffudSemaj) reported@virginmedia I have been trying to contact someone in support regarding my bill for weeks now but am unable to get through on 0345 454 1111. I have also tried using chat but get delayed replies. Help!!!
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Kerami Roberts (@moKsEsRyAcMoIw) reported@virginmedia Internet going on and off all morning 😔 Please help guys. Ask for my phone number and call me. Im on the phone a second time trying tk get through. Im disabled. This is how I keep in contact with the outside world. My daughter is having a nightmare doing remote learning...
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Joshua Roberts (@DJJoshuaRoberts) reported@virginmedia It’s Monday afternoon and my @virginmedia internet has stopped working again 🙄 Seriously guys, this is one shoddy service.
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Sarah Canning (@SarahCanning19) reported@virginmedia I need to speak to someone. I have exhausted all online forums and troubleshooted many times. I need an engineer to come and see what the problem is this week or I will be looking elsewhere for broadband.
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Dayo Adepoju (@wavieraxe) reported@virginmedia Been having intermittent connection issues with my broadband all weekend and now it's Monday and I can't do any work or get kids on zoom classes, calls aren't going through. Please Virgin what is going on?!
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Georgina (@georgina_jgr) reported@virginmedia upload speed is down to 1-2 mbps again, its always on weekdays, picks up around 8pm however it isnt good enough as i stream, i had an engineer come sunday who couldnt do anything bc the internet works decent on weekends. Need help asap
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zahra (@zahrasagir04) reported@virginmedia Done the service check and it says no known issues but my internet is up and down
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nicola crane (@nicolacrane1) reported@virginmedia can I please have some action to my complaint 81482_2181 I can’t log on online as I am not a customer any more . Resolution promised 4 months ago and bad debt still on my credit report
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Helen Stephanie (@enchanted1966) reported@virginmedia @IsabellaLibrand Dont bother Isabella. They asked me this yesterday and nit heard from the again since. Communication from them is appalling. Time to go to the @financialombuds I think as paying for a bad service
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Mark Finer (@finastokie) reported@virginmedia how do I cancel my subscription