Virgin Media Outage Report in Stepney, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 01: Problems at Virgin Media
Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Richmond, Hackney, Waltham Forest, Croydon, Newham, City of London, Hammersmith, Southwark, Ilford, Paddington, Barnet, Bromley, Hampstead and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Richmond |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| Hackney |
Internet | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia we have been without broadband, tv and phone for 2 days now😞 we are running out of data on our phones we r all on #virginmobile unlimited data would help us all right now!
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Andrew Mackenzie
(@awmackenzie) reported
from
Bromley, England
So @virginmedia in error cut off our internet because another house nearby cancelled. And now they’ve made an error in the re-connection which means they have no idea when our internet will be fixed. Never thought I’d long for the days of good old @bt_uk.
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@charlieboy055 @virginmedia Yup they’re a disgrace . The worst ‘customer service ‘ I ever experienced .broadband and tv keeps failing in sw5 and they don’t care! @ofcom
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Darren Tobin
(@nerrad1964) reported
from
Crayford, England
@virginmedia contacted Virgin customer services on 22nd October to terminate broadband contract( 1 month notice). I was assured I would receive an email to confirm termination-nothing received. Heard this happens a lot and then Virgin challenge-pls sort.
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davep
(@g_davep) reported
from
Croydon, England
@charley_ellx Best advise change provider virgin media has outsourced its call centre and those idiots in India don’t know how to solve the problem
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Greg Phillips
(@bingosbadingos) reported
from
City of London, England
@virginmedia is nothing short of a disgrace. Customer service worst I have ever encountered.
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@RuthPetrie1 @virginmedia Same for me. They’re a disgrace . When you phone their offshore call centre , rude operatives try to tell you it’s a loose cable on your box. Tv and broadband outages daily for me for last few weeks in sw5 @ofcom
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Spice Adams 🇬🇭🇳🇬
(@AlmightyUncle_) reported
from
Lambeth, England
@virginmedia hi I have an issue and no one is answering my call
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia Just now. The service is appalling. They have no up-to-date info on faults, they can’t explain why faults often happen in SW5 9, and point blank refused to put me through to someone who could explain the faults, and also refused my request for a call back from a Uk based manager
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@charlwadephoto @virginmedia Same problem for me in Sw5. Worse of all they could not care less
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@LynseyAnneWhite @virginmedia @Ofcom When they cannot even run a consistent broadband and tv service in central London you know they’re an unreliable organisation . Plus you cannot get through to customer service . On hold for hours and when you do get through you get someone rude who cannot communicate
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Hussein Khan
(@HusseinKhan11) reported
from
Enfield Lock, England
@virginmedia why is ur internet so ******* shit all the time
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@LynseyAnneWhite @virginmedia Just cancel and take your business elsewhere . I just waited on the line for over an hour to talk to someone offshore who could not explain the constant faults
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Edward Baran
(@edward_baran) reported
from
Kensington, England
If you’re considering getting broadband / tv in SW5 central London don’t bother with @virginmedia. The service drops out almost daily for many hours and the customer service is non existent @ofcom
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brazen productions- jules hussey
(@brazenprods) reported
from
Camberwell, England
Why is @virginmedia so appalling. Had terrible connection for months. They keep promising to sort and to refund some £ but do neither.
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@WaveNathan @virginmedia Same for me tonight . No tv or broadband in sw5. It’s the third or fourth outage in as many days
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Scare-a Sparrow 🎃
(@20S0mething) reported
from
Eltham, England
@virginmedia 0800 052 1251. Multiple calls a day since I left - and you already blocked my service switch once before and tried to Bill me next month even though my service has already ended today. I'm not happy.
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@OoverMatic @virginmedia Same problem here in sw5. It never works , no explanation from the appalling rude customer service staff. Time to leave ! @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@ariangarden @shep23 @virginmedia Mine constantly goes down in sw5 @ofcom
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davep
(@g_davep) reported
from
Croydon, England
Is anybody experiencing poor service from virgin media
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Julie Darbyshire 💙
(@JulieDarbyshi11) reported
@virginmedia tweeting on behalf of one of your severely vulnerable and disabled customers who needs you to respond to her letter asking for help. Can you help her please?
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Keegan Snell
(@keegsnell) reported
@virginmedia Are you for real? Speak another day phoning after I’ve been trying for weeks! What are you here for, are you not customer service?? This is shocking
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Jamie Henderson
(@cca_nrfc) reported
@virginmedia Another shambles from virgin. Wait an hour to cancel my services... Advised I need to cancel through the moving team and placed on hold again... Even though I am moving to an address where virgin is NOT AVAILABLE. why must you be so bad at everything!?
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Tiago Rodrigues
(@TiagoRodrigues6) reported
@virginmedia Requested cancellation of service yesterday. As per contract the cancellation date is 28/2/2021 (30 days of notice). Now no service because Virgin decided to disconnect the service. Now I was told to wait 48h for service reactivation. Really poor service.
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Jamie Henderson
(@cca_nrfc) reported
@virginmedia Another shambles from virgin. Wait an hour to cancel my services... Advised I need to cancel through the moving team and placed on homf again... Even though I am moving to an address where virgin is NOT AVAILABLE. why must you be so bad at everything!?
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Keegan Snell
(@keegsnell) reported
@virginmedia Tried that with no luck, the service is failing big time, been trying all day
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scott biffa carlin
(@carlinbiffa) reported
@ncustisTheSun @virginmedia Had same with sky then when rang up bill went down £15 a month from original bill I had with them but why don’t they email you or send a letter saying contract is up
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DFamous
(@noideadog) reported
@virginmedia Just spent 30 minutes on hold to speak to retentions for the woman on the other end to hang up on me after a couple of minutes, I redialled and another 30 minutes later the same woman answered and as soon as she heard my name hung up again. Fantastic.
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Neil Custis
(@ncustisTheSun) reported
@virginmedia However wanted to make a point about customer service and was put on hold to wait for someone and been listening to some shocking song and now need to hang up.
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Fergus McGrath
(@sugref75) reported
@virginmedia @keegsnell Yet another company happy to blame their shoddy service on Covid 19...they cannot even operate an effective telephone service.