Virgin Media Outage Report in Stepney, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 14: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (59%)
-
Wi-fi (18%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Hammersmith, City of Westminster, Wembley, Fulham, Merton, Romford, City of London, Croydon, Southwark, Enfield Town, Wandsworth, Camden Town and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Wi-fi | |
| London |
TV | |
| London |
Wi-fi | |
| Hammersmith |
Wi-fi | |
| City of Westminster |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
-
Shivz Belle
(@ShivzBelle) reported
from
Merton, England
15yrs I was with @SkyUK @comcast and after just speaking with a top call handler I’ve just been passed through to the most arrogant unhelpful person in the cancellation team! I’m leaving mate! @virginmedia @TalkTalk Loyal customer coming your way! #Telecommunications
-
Mr T
(@onemistert) reported
from
Camberwell, England
@virginmedia We have engineer visit today so hopefully they can resolve. However it is vertically impossible to get to speak to one of your agents. That is really not good customer service. I tried to have the online chat on a weekday btw sonshould have been available after 6
-
Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@CantSwingACat @bt_uk You should try Virgin Media! Don't forget you're entitled to Ofcom compensation if the has been a total loss of service for over 24 hrs I.e If their Infrastructure is at fault #poorcustomerservice
-
Aubrey Davis
(@aubreydav1s) reported
from
Ilford, England
@virginmedia Still down. So I’ve now missed two live games and soccer Saturday. Been on hold at your call centre for 30 minutes now as well
-
Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia is becoming shit !
-
Rose Cooney
(@rosecherished) reported
from
Bromley, England
@NOWTV So cos @virginmedia had problems and I could only watch this via app last weekend, I restarted my @NOWTV entertainment sub just to binge watch on Sunday
-
2 Mummies & A Baby
(@baby2mummies) reported
from
Merton, England
@virginmedia I have tv,phone and BB with you, I have called today to sign up to mobile, still haven’t received confirmation email or account details. Have called twice, not impressed with service and thinking time to cancel all virgin products I have
-
Adam Gray
(@agrayphoto) reported
from
Croydon, England
The @virginmedia customer service can’t understand one simple request and problem, passing my housemate between pillar and post for hours on the phone and making broken promises. Seriously useless. Oh and the internet speed has been crap and not as advertised for months - avoid
-
Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
I love @virginmedia products, but detest their overseas call centres. Customer service is appalling! Been on the current call for 40 minutes and now I’m apparently being transferred somewhere else! I’m only trying to sort my contract out....
-
Doug
(@dougmorton) reported
from
Ealing, England
Annoys me way more than it should that Virgin... sorry, LNER call their class 800s “Azumas” and the media are treating them as something new, when class 800s have been in operation on the GWML since 2017, just without a stupid brand name.
-
Freddie AFC Owusu
(@Freddie_Owusu77) reported
from
Camden Town, England
@virginmedia @VirginMediaCorp @VMDotCom Virgin are liars and thieves they misinformed me, stole my money then after 20min waiting to get through to customer service they drop the phone on you. Do not go to virgin they are horrible
-
Holly Christie
(@Holly_Christie) reported
from
Walthamstow, England
@james_etheridge @virginmedia I found Virgin so unreliable and their customer service so terrible that in the end I left them after 8 years of loyalty because I just couldn't work out what I was even paying for...
-
Valet@Shoe-Doc
(@ValetShoeDoc) reported
from
Romford, England
@virginmedia Virgin Boardband why for the last 3 THURSDAY in a row that there is a Boardband outage in the RM26QD area. We work in a society where companies allow working from home. Called Customer Service who was just reading a script and repeating himself. Sort it out Virgin
-
Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
@virginmedia Every interaction with you overseas call centre is a horrible experience, long wait times, bad English, wrong information & get passed around the system. The only way to get anywhere is to threaten to leave and suddenly you are transferred to the UK where the problem is resolved!
-
Allan Fenn
(@AllanFenn) reported
from
Waltham Abbey, England
@virginmedia Worst Customer Service I have ever experienced 😡 Left hand doesn't know the right hand doing ! Consider the contract null & void @SkyUK On my way
-
Keith Bursnall
(@KeithBursnall) reported
from
London, England
@virginmedia According to your website broadband connectivity is fine and TV is experiencing some issues with certain channels. I have no broadband and no channels at all
-
Freddie AFC Owusu
(@Freddie_Owusu77) reported
from
Tottenham, England
@virginmedia @VirginMediaCorp @VMDotCom Virgin are a bunch of lying thieves and would not recommend anybody signing a contract, once they get you in they start treating you like crap.
-
Sophie
(@sophie_9_) reported
from
Crayford, England
@Sitdown_Jim @GilesyL14 @O2 @virginmedia EE was awful today aswell
-
Lesley Sanderson
(@LSandersonbooks) reported
from
Islington, England
@leepg @virginmedia I have this same problem @virginmedia rebooting doesn't solve the problem
-
Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
After finally ending up speaking to a UK call centre all sorted! @virginmedia please sort of your customer service issues!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
LEE WESTWICK ❄️❄️
(@LeeWestwick) reported
@virginmedia you know @QprShivvy has problems you are not fixing too
-
kathy penticost
(@penticost_kathy) reported
@virginmedia I showed on photo it says unable to connect and I added the wifi network number (guess that’s the username) and the password but says virgin media unable to connect
-
William Agnew
(@willsagnew) reported
@virginmedia is there any chance of your complaint team getting the finger out and contacting me. The broadband Isaias I have is shocking and a joke when trying to homeschool. Either get someone on the blower or I start emailing and annoying your CEO as that might be the only way
-
Robbie Montgomery
(@montgomery_rj) reported
@virginmedia Yes, after more than three hours on the phone, me raising a complaint and calling a number of times to chase. However, after a further two hours on the phone this morning you are now saying my virgin mobile account might be cancelled because of the delay in your installation...
-
Helen Stephanie
(@enchanted1966) reported
@virginmedia If you ask me what the problem is dont you think it's common courtesy to follow that up?
-
Nick McCulloch
(@McCullochNick) reported
@virginmedia Total Loss of Service was reported on Friday. And the agent tells of ongoing problems since 30th December! How long does it take for you to update your service status! 3 hours of call waits. Non responsive online chat. Tech appointment in 1 week! Tell us what the issue is please!
-
Jamie
(@JamiePJones91) reported
@virginmedia I’m wasting my money with your **** ******* internet
-
Brydo
(@Brydo____) reported
@PsychoboyUK @virginmedia already been resolved, looks like a wiring issue and if my speeds dont improve in the next 24 hours ill book an engineer visit online.
-
Mrs Ranting
(@mrsranting) reported
@virginmedia our internet keeps dropping out but says no issues in our area & there doesn't seem to be anywhere to report faults when you say all is working fine. Have tried all the usual tricks to get it working.
-
Michael Horton
(@hurricanehorton) reported
@virginmedia Is there a problem with Virgin in Croydon? I can't get onto the TV or the internet at all.