Virgin Media outages and service status in Stepney, England

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Stepney, England

The most recent Virgin Media outage reports came from the following cities: London, Hackney, Southwark, City of Westminster, City of London, Islington, Poplar, Waltham Forest, and Newham.

City	Problem Type	Report Time
London	Internet	5 minutes ago
Hackney	Internet	41 minutes ago
Hackney	Internet	2 hours ago
Hackney	Internet	2 hours ago
London	Wi-fi	2 hours ago
London	Wi-fi	3 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

• 
  mark (@PieFaceMark) reported 46 seconds ago from Poplar, England

  Absolute nightmare with @virginmedia arranging new package. Since agreeing package deal yesterday I've received FOUR different emails telling me I'm gonna be paying four different amounts, all higher than what was agreed. Absolutely terrible customer service and real headache

• 
  Luther Blissett (@LutherB40510976) reported 1 minute ago from London, England

  @virginmedia what is the number for your complaints department? It seems impossible to actually terminate my contract with you. Am I in the Hotel California?

• 
  kevin richardson (@kevinri00714924) reported 2 minutes ago from Poplar, England

  @virginmedia Will this issue be resolved today

• 
  Helen Reihill (@BBLn15) reported 6 minutes ago from Hackney, England

  @virginmedia I would not have used these terms as I didn’t know them however I presumed that all the necessary work would be done in the background. Why would I keep the landline with Virgin when I was VERY UNHAPPY with the service provided

• 
  Helen Reihill (@BBLn15) reported 8 minutes ago from Hackney, England

  @virginmedia Please as I have been paying for service

• 
  Luther Blissett (@LutherB40510976) reported 9 minutes ago from London, England

  @virginmedia can you give me a direct number to call to cancel my contract. I've used whataspp / webchat and spoken to two people in last 24 hours - but to no avail.

• 
  Matrim Red Hand (@tripodmatt) reported 10 minutes ago from Islington, England

  @virginmedia hello - I'm moving house and was told I'd receive something to post back your equipment. Nothing yet. I tried to call but was cut off. Any help?

• 
  Nathan Talbot (@nathantalbot) reported 14 minutes ago from City of London, England

  (Testing) colleague asked if is there a virgin media outage but it’s working fine in EC1A.

• 
  Helen Reihill (@BBLn15) reported 17 minutes ago from Hackney, England

  @virginmedia I presume so. I was quite clear I wanted to leave Virgin as I was not happy with the services provided even though they tried to keep me as a customer. I feel Virgin are making it as difficult as possible and I am paying for it

• 
  Helen Pinkers (@Barchetta66) reported 17 minutes ago from Islington, England

  @virginmedia So that’s it. We’re still no closer to solving this issue than we were when it went down at the beginning of the week. Absolutely dreadful service.

• 
  royal 🌈 (@elthampalacegay) reported 20 minutes ago from London, England

  @virginmedia I’m going to get disciplined in work as I don’t have internet connection. Who can my employer speak with to confirm this is a virgin issue??

• 
  Vignesh (@mistervickster) reported 29 minutes ago from Islington, England

  @virginmedia how do you have the worst customer service ? Will just have to book a technician to sort out issues with account login.

• 
  Nicolas Laborie ( He/Him ) (@nicolas_laborie) reported 32 minutes ago from London, England

  @virginmedia Still no broadband and now the estimate is over a week !?! Terrible

• 
  Helen Reihill (@BBLn15) reported 37 minutes ago from Hackney, England

  @virginmedia The quality of customer service cannot be recommended. The long delays are a constant problem Coming up to 2 hours this morning and no response

• 
  Melanie Hart (@MelanieHart72) reported 44 minutes ago from London, England

  @virginmedia You have put my bill up from £84 to £96 in one month and you are not providing a service I should have my full services 24/7 for that price and getting any compensation it like getting blood out of a stone !!! Disgusting service

• 
  kevin richardson (@kevinri00714924) reported 49 minutes ago from Poplar, England

  @virginmedia No the chat ended and I couldn’t get back into it obviously finished work. I got nothing he was trying. He found the account in question but couldn’t get in with security. And again I’ll add I never set up account so I don’t know password. I’m left hanging again

• 
  Mr Lee Daniel (@MisterLeeDaniel) reported 53 minutes ago from London, England

  @virginmedia Stop calling me then hanging up. That’s rude.

• 
  Helen Reihill (@BBLn15) reported 54 minutes ago from Hackney, England

  @virginmedia I cancelled my broadband subscription in October and Virgin have kept charging me for landline although other provider inform me that they are providing service I just want to close the Virgin account

• 
  Derrick Brown (@DerrickSWB) reported 55 minutes ago from Lower Clapton, England

  @virginmedia Can someone advise how I fix the Wi-Fi pod which isn’t working with my new router - I had to upgrade at extra cost to receive new kit as the lead time was shorter than getting a competitor in #ThisIsWrong

• 
  Connor Dean (@donnorcean) reported 57 minutes ago from London, England

  @virginmedia have had intermittent issues for over a month now, every time I go down the route of reporting the issue it just says wait 24 hours. How can I speak to someone about this as the phone number never gets me to a person?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ravi Pal (@ravipal1214) reported 4 minutes ago

  I gave you my proposed resolution three times, two working pods shipped together, pre activated and 50% off until both function as am losing productivity and your service isn’t useful for my work. @virginmedia since I have been asked to cancel- I don’t think that proposal matters anymore.

• 
  Ashling (@glamour_by_ash) reported 5 minutes ago

  @TheMandyGall @virginmedia @rte Are you thinkin gof virgin media 10 years ago? They are just as bad if not worse now as people still have some faith in them

• 
  Arren Davey (@ArrenDavey) reported 9 minutes ago

  @virginmedia spent 3 hrd online sorting renewal . Virgin rang me daily for 2 wks (while at work). Told them contact them. 3 hours on chat, still wasn’t resolved. raised a complaint. Renewed via link but sent 3 sets of Order docs. Need help

• 
  Colin Chapman (@cochap) reported 11 minutes ago

  @virginmedia when do you expect to get issue sorted in the ML2 area. Virgin been down for over an hour?

• 
  MakkaZilla (@MakkaZilla) reported 13 minutes ago

  @virginmedia I moved back to you 6 months ago, and until recently things were going okay. But I've just lot service again, I've lost count of how many times we've lost connection in the last 2 weeks or so. What on earth is going on???

• 
  Abedul Hussain 💙 (@sirabbey) reported 13 minutes ago

  @virginmedia how long is this broadband outage in sm1? It’s been ongoing for the whole day

• 
  propper klopper (@gilesy10982) reported 19 minutes ago

  @miked36 @virginmedia Trying to mate. When @virginmedia ain’t putting there wires in stupid places 🤦🏼🤦🏼🤦🏼

• 
  Scouse House Bouncy Music (@ScouseBouncy) reported 19 minutes ago

  So fed with @virginmedia. The sky sports plus system has not been working for over a week and they have done nothing to fix it! Starts playing and then crashes, works on the crappy stream box but the quality is poor, works via the apps and website but not on the normal box!

• 
  Joe Duley American voiceover person (@Americanvoiceo1) reported 20 minutes ago

  @virginmedia STILL! Service completely out! No explanation (although app says 'everything is fine') It's deceiving info. No BB OR phone/TV. CAN'T ring customer service-at all. Now, my life's mission is to escalate w/CISAS as #Virginmedia is costing me financially/professionally.

• 
  Shardon (@shardon1980) reported 23 minutes ago

  @virginmedia Issue still not fixed . your compensation is £10.34 a day . What about subscription services like Netflix etc . I’ve had to use data from my phone to work, this is unacceptable in an age where everything is WiFi. Also no contact from your team. This is a major issue in the area