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Virgin Media outages and service status in Stepney, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 29 outage signals in the last 24 hours around Stepney, including 29 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received May 8, 4:56 PM GMT+1.
  • 66% Internet (66%)
  • 18% Wi-fi (18%)
  • 10% Total Blackout (10%)
  • 3% E-mail (3%)
  • 3% TV (3%)
  • 0% Phone (0%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 8: Problems at Virgin Media

Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Stepney, England

The most recent Virgin Media outage reports came from the following cities: London, Poplar, City of Westminster, Hackney, Newham, Southwark, City of London, Waltham Forest, Islington, and Tower Hamlets.

CityProblem TypeReport Time
London Internet 27 minutes ago
London Total Blackout 1 hour ago
London Internet 1 hour ago
London Wi-fi 2 hours ago
London Internet 2 hours ago
London Internet 2 hours ago

Nearby cities with recent reports

London

104 recent signals

27 minutes ago
City of Westminster

5 recent signals

1 day ago
Southwark

4 recent signals

3 days ago
Poplar

2 recent signals

22 hours ago
Newham

2 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

  • LutherB40510976
    Luther Blissett (@LutherB40510976) reported from London, England

    @virginmedia can you give me a direct number to call to cancel my contract. I've used whataspp / webchat and spoken to two people in last 24 hours - but to no avail.

  • Khaled_Miah1
    Khaled Miah (@Khaled_Miah1) reported from Poplar, England

    @virginmedia very disappointed with the upgrade package in being offered by Virgin. You are offering a loyal customer to upgrade to Gig1 for £51.15 whereas new customers get it for £45 p/m. Where is the loyalty?

  • goonerlgh
    Lawrence ****** 🇺🇦 (@goonerlgh) reported from Islington, England

    @virginmedia Do you, or could you make a TV box remote for the elderly? Tiny buttons with tinier symbols instead of words, black buttons on black body.... Almost impossible for some older people to use. An OAP version with larger coloured buttons would be such a help!

  • sharlewis58
    Shar 💙 #IStandWithUkraine (@sharlewis58) reported from Hackney, England

    @virginmedia the tv connection has had a fault since 8th June. You are "working on it", & each day checking status the date to fix is moved further away. You do not refund for lack of service why is that? And text updates are not received. And its STILL not working.

  • kevinri00714924
    kevin richardson (@kevinri00714924) reported from Poplar, England

    @virginmedia I’m pig sick of spending my time on the phone to not get a resolution. I’ll have another web chat and hope someone can finally see this issue out. Thanks

  • Mustxkim
    Mustakim. (@Mustxkim) reported from London, England

    Virgin Media moving weird. My wifi is working but for certain things. YouTube, IG, Disney+ is all fine but Safari, Twitter and other apps ain’t working. Fix up man. I ain’t paying all this money for daily issues @virginmedia

  • ChristineAllado
    Christine Allado (@ChristineAllado) reported from London, England

    .@virginmedia hi virgin, we've not had internet all day and absolutely need it for work. Can you give an update for why this is our network status?

  • nicolas_laborie
    Nicolas Laborie ( He/Him ) (@nicolas_laborie) reported from London, England

    @virginmedia Whats is happening ?? Been put in a queue only to have the CV phone put down on me twice without even talking to an operator ? What do I need to do to speak to someone??

  • Liamsmith260493
    Liam Smith (@Liamsmith260493) reported from London, England

    @virginmedia Our Wifi has been down since yesterday can you help please

  • MelanieHart72
    Melanie Hart (@MelanieHart72) reported from London, England

    @virginmedia You have put my bill up from £84 to £96 in one month and you are not providing a service I should have my full services 24/7 for that price and getting any compensation it like getting blood out of a stone !!! Disgusting service

  • drawing_daily
    Steven Kraan (@drawing_daily) reported from Islington, England

    @virginmedia I managed to pay it in the end but please could you fix your website…there’s some weird redirecting happening when trying to either view or pay your bill. London/Broadband

  • farnsworth_adam
    Adam Farnsworth (@farnsworth_adam) reported from London, England

    @virginmedia It’s appalling they can act so quickly What about the speed issue?

  • jfcolomer
    Juan Folgar Colomer (@jfcolomer) reported from London, England

    @virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?

  • shah4569
    Shah 🦅 (@shah4569) reported from London, England

    @virginmedia bring back customer service to the UK. Philippines is a joke!

  • paulstevenlewis
    Paul Lewis (@paulstevenlewis) reported from Islington, England

    @virginmedia how do I connect to London Underground WiFi now you have turned off your own hotspots? Hopefully you are not just depriving all Virgin Media customers of the service! Especially as you are putting all your prices up!

  • markatpt
    Mark Armstrong (@markatpt) reported from London, England

    @virginmedia you have now postponed an installation scheduled for 4th November to Christmas Eve! Can’t see that happening. Maybe someone actually based in the UK might bother to contact me about this? Minded to cancel otherwise. Not acceptable service.

  • rtkosha
    radz (@rtkosha) reported from Stratford, England

    virgin media was asking for my customer’s card details over the phone which i found suspicious but he goes to me “i ain’t got anything in the bank for them to nick anyway hahaha” 😭😭😭

  • vmrampulla
    Vincenzo Rampulla (@vmrampulla) reported from Poplar, England

    @petercardwell @MichaelLCrick @virginmedia Did they hang up because they thought it was a spam call?

  • BancoDePapa
    グラハム・スミス® ©Official (@BancoDePapa) reported from London, England

    I wonder if anyone has a #skyglass connected to a #virginmedia broadband? At least with #SkyQ your TV service will be unaffected

  • HunteLucy
    Lucy Hunte (@HunteLucy) reported from London, England

    @virginmedia - workman cut through my cable, no Wi-Fi, TV or phone and earliest engineer appointment is Monday??! Completely unacceptable! I work from home and have teens! 😭Help!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • UKDan86
    Dan (@UKDan86) reported

    @loldiplo @virginmedia I'm not defending them, i'm just calling you stupid.

  • HounslowParking
    Asif Rana (@HounslowParking) reported

    @bt_uk I'd like to know why your business broadband so called service, can only compound its utter uselessness with skyscraper level brain numbing stupidity? I thought @vmbusiness was utterly indescribably ****, until you came along. You literally make them look like geniuses.

  • Dgjbear1
    Dgjbear (@Dgjbear1) reported

    @virginmedia How do I direct message you? Gave up 90 mins on call waiting this morning to speak to your god awful customer service. Trying again now. 17 mins and counting Zoe!

  • charlie191965
    4K Reliable IPTV SERVICE 🇬🇧🇫🇷🇧🇪 (@charlie191965) reported

    Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV offers: * 300,000+ live channels * 65,000+ VODs * PPV events

  • bond007kill
    T.STOKES , YORKSHIRE 🇬🇧 🇺🇦🇨🇦🇬🇱 (@bond007kill) reported

    @virginmedia how hard it is to talk to a human with the problems we are having is a major problem now we are being asked to download WhatsApp? Leaving might be the only option been with them years, customer service is zero

  • bricknblock1981
    Craig (@bricknblock1981) reported

    @virginmedia AVOID AT ALL COSTS - Absolutely awful customer service. Schedule appointments and never turn up. We are now on our 5th rescheduled appointment in 5 days and no expected timeframe for a resolution. Total loss of service 11 days and counting…

  • BonesE78
    Mike B (@BonesE78) reported

    Im sick to death of @virginmedia and their **** service!!! How do I cancel?

  • kytmlm
    TJKEY (@kytmlm) reported

    @cee4cat Don’t need internet, good thing really cos @virginmedia is down again this morning

  • DaveBall65
    BallyD Typos are my speciality🤷🏼 🇬🇧 (@DaveBall65) reported

    @virginmedia Diddnt turn up took an hour to book another one for today .Virgin media is so stressful to get help

  • junie1954
    June Tobin (@junie1954) reported

    @virginmedia customer service is awful. Cannot find an easy way to contact you. Please would someone resolve this issue for us.