Virgin Media Outage Report in Stepney, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, City of London, Hammersmith, Camden Town, Waltham Forest, Hackney, Newham, Paddington, Southwark, Tower Hamlets, Islington, City of Westminster, Croydon, Ilford and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| City of London |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Camden Town |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Shaz
(@Housewife6) reported
from
Hammersmith, England
@virginmedia Thanks sorted mums out, trying to sort my new packge out but the customer service is appalling and being a longtime customer means nothing at #virginmedia they are unable to offer me anything. Not impressed at all, especially when the whole family is on #virginmobile 😡
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Nutri-Train
(@nutr1_train) reported
from
Wandsworth, England
As a long time fan and customer of the @Virgin brand, #virginmedia is a joke. Customer service ❌ Reliable information ❌ Quality of service ❌
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#OddMotion
(@ShahlaaTahira) reported
from
London, England
.@virginmedia why is it when my WiFi ain’t working it takes you a week to solve the problem - I should of went with Sky it’s 2019 you know! These times you’ve been double charging me for my WiFi since 2017! 😡🤬
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Natalie Tsaldarakis
(@Ntsaldaraki) reported
from
Eltham, England
@virginmedia Of course: since Wednesday night, service is down due to outage and estimated time keeps being pushed forward! First it said 6:35 yesterday, then it was 10pm, then today 9am, then 5pm, then 9pm. Still down! Service completely down SE18 and looks like there’s nothing concrete.
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crosswhatfields
(@crosswhatfields) reported
from
London, England
@virginmedia your service is shit. Outtages ongoing and no news via text. This afternoon: “everything sorted by 6pm” but nothing sorted. **** your stupid TV, it’s broadband we want. Awful service!
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Nutri-Train
(@nutr1_train) reported
from
Wandsworth, England
@virginmedia To be honest LC, simply improve the quality of the customer service calls. - Too much noise in the background - No follow through on requests - Not able to find out details yet we’re paying customers. Everything is sorted now, just frustrated
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Tom Adams
(@TPAdams) reported
from
London, England
@virginmedia @cpu_fox Just to feed in here that we've had intermittent broadband problems in SE13 7 as well for last few days, particularly bad today. Clearly something up. But status on website says "No known issues"
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia any ideas when you are increasing your price next...so I can cancel my contract early
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Paulo
(@PauloDisco) reported
from
Stratford, England
@virginmedia Just tried to call to get a quote for broadband and TV - after a 12min wait I got to an operator who I could not understand or hear, and who in turn did not understand the alphabet. Awful customer service, was ready to switch from Sky but not going through that again
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Michael
(@michaelck1972) reported
from
Hackney, England
@virginmedia Guys, the business does the work to retai the customer, not the other way round!
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia Useless info link. It's #virginmedia who are bad here not our internal equipment. We know all this but what are you doing about your #badcustomerservice
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Jo Marion Pauline
(@Lindor1306) reported
from
London, England
@virginmedia are unbelievable. Took a direct debit in error at end of January from my elderly father, promised to pay back in 5 days but didn’t. Then promised 7-10 days but again didn’t. Still no refund and now not even responding to formal complaint. Disgusting!
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia Both still not working before I left for work this morning.
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James Campbell
(@theonionlives) reported
from
London, England
@virginmedia It’s still not working!
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Isabell Schulz
(@murgeys) reported
from
Wandsworth, England
@virginmedia Unfortunately there is no solution and I’ll have to wait until the new SIM card arrives. Until then I cannot use what i pay for
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BarryDanser
(@BarryDanser) reported
from
Brentford, England
@virginmedia broadband really slow and on and off yet your checking service says nothing wrong
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Ryan Fowler
(@ryanpfowler) reported
from
Croydon, England
@virginmedia poor internet service yet self check says no issues and no online agents available
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@virginmedia I’ve no date for new place yet. I’ll be living somewhere very temporary in between. Eek. #help
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Zayd
(@zeed_96) reported
from
Poplar, England
@virginmedia some dead ass network, I get better network on the underground @TfLRail
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Adrian Davies
(@amdavies141a) reported
from
Bromley, England
@virginmedia After four days waiting for an engineer, at last one attends but still I have no internet access or television, as "the system is down"! I am so looking forward to changing provider, you are utterly useless and unfit for purpose!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Cath Warwick
(@Brizzlecath72) reported
from
Bradford, England
@virginmedia In the space of a second? That doesn’t seem very efficient or customer friendly. This is really stressful and we both have exam classes to teach & own kids home education. It’s not just so I can watch Netflix. I thought some consideration of key working might be in place.
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Steve Shaw
(@steveshaw83) reported
@virginmedia Yes, I’ve already had the copy and paste from your SMS team. My monthly bill has increased by nearly £20 (52.5%) in the last decade while my service hasn’t changed a bit. Meanwhile I can switch to BT and receive more than double the bandwidth for a lower monthly cost.
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Jacob Herper 👨💻
(@JakeHerp) reported
from
Lambeth, England
@virginmedia I renewed my contract with you in November, knowing I'll move in February and your agent told me this will be the most affordable option for me. Now I'm told I need to pay a £240 disconnection fee. Your support connects me from one dept. to another and back...
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Guy Travis
(@haggisman65) reported
@virginmedia I will try but the whole thing has sickened my experience of virgin media and I would never refer another friend to you
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Guy Travis
(@haggisman65) reported
@virginmedia They don't give one they don't enter into any dialogue. The other guy who already received his referral fee after having to write to head office. I even sent them his complaint details. Reference and outcome
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Dean McGarry
(@deanmcgarry) reported
@virginmedia Hi, before I contact you and request a refund for the abysmal service I received for UFC257, will you even be adding it to my monthly statement? Thanks
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John Rain
(@MrKenShabby) reported
Trying to cancel @virginmedia - was on hold for 15 mins. Cut off. Just utter, utter clowns.
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John Rain
(@MrKenShabby) reported
@virginmedia You take over £100 from me, and your broadband is awful, when it works, and you still haven't fixed our phoneline. So yea, I can see why you'd be sad in losing money for a service you can't provide.
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Blondie Janner 😘
(@BlondieJanner) reported
@virginmedia Have been for weeks. Please don't say ring Customer Support. Done that. Not helpful.
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John Rain
(@MrKenShabby) reported
@virginmedia I'm not sitting there for 15 mins just to be cut off AGAIN. I'll have to send you a letter, like it's 1989, because you are so incredibly ****.