Virgin Media outages and service status in Stepney, England

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Stepney, England

The most recent Virgin Media outage reports came from the following cities: London, Hackney, City of Westminster, Islington, Poplar, Waltham Forest, Southwark, City of London, Newham, Tower Hamlets, and Stratford.

City	Problem Type	Report Time
London	Internet	37 minutes ago
Hackney	Total Blackout	1 hour ago
London	Internet	12 hours ago
London	Internet	13 hours ago
London	Internet	14 hours ago
London	Internet	14 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

• 
  Christine Allado (@ChristineAllado) reported 26 seconds ago from London, England

  .@virginmedia hi virgin, we've not had internet all day and absolutely need it for work. Can you give an update for why this is our network status?

• 
  Becky Kelly (Göllner) (@BeckyKellyNews) reported 2 minutes ago from Hackney, England

  @virginmedia He has tried this and every time it just reverts to an automated bot response that doesn’t accept/understand /respond to his request to cancel. I need another way. As it’s proving impossible and stressful

• 
  mark (@PieFaceMark) reported 4 minutes ago from Poplar, England

  Absolute nightmare with @virginmedia arranging new package. Since agreeing package deal yesterday I've received FOUR different emails telling me I'm gonna be paying four different amounts, all higher than what was agreed. Absolutely terrible customer service and real headache

• 
  Mary (@SandraS80775853) reported 15 minutes ago from London, England

  @virginmedia This issue has been going on since August. Loss of power for hours on end is adding up to several days. I am currently on hold which I've been doing for 30 minutes. Shocking @Se7 residents please take note of @virginmedia

• 
  kevin richardson (@kevinri00714924) reported 20 minutes ago from Poplar, England

  @virginmedia No the chat ended and I couldn’t get back into it obviously finished work. I got nothing he was trying. He found the account in question but couldn’t get in with security. And again I’ll add I never set up account so I don’t know password. I’m left hanging again

• 
  Lewis Allen ⚒ (@_Lewis_A) reported 20 minutes ago from London, England

  @ameehan71 @virginmedia All new and reconnected. 200mb then next day nothing, comes on for a day then drops to 10mb. Talk to customer service and they don't have a clue. They also want over £400 for me to leave. Worst service I've ever known

• 
  Vignesh (@mistervickster) reported 24 minutes ago from Islington, England

  @virginmedia how do you have the worst customer service ? Will just have to book a technician to sort out issues with account login.

• 
  Shar 💙 #IStandWithUkraine (@sharlewis58) reported 25 minutes ago from Hackney, England

  @virginmedia the tv connection has had a fault since 8th June. You are "working on it", & each day checking status the date to fix is moved further away. You do not refund for lack of service why is that? And text updates are not received. And its STILL not working.

• 
  グラハム・スミス® ©Official (@BancoDePapa) reported 37 minutes ago from London, England

  I wonder if anyone has a #skyglass connected to a #virginmedia broadband? At least with #SkyQ your TV service will be unaffected

• 
  Luther Blissett (@LutherB40510976) reported 37 minutes ago from London, England

  @virginmedia what is the number for your complaints department? It seems impossible to actually terminate my contract with you. Am I in the Hotel California?

• 
  Steven Kraan (@drawing_daily) reported 47 minutes ago from Islington, England

  @virginmedia I managed to pay it in the end but please could you fix your website…there’s some weird redirecting happening when trying to either view or pay your bill. London/Broadband

• 
  Vegan join the PCS Union (@Veganforever67) reported 48 minutes ago from London, England

  @virginmedia #virginmedia spoke to a very nice lady today from Virgin media who wanted to know why I was leaving Virgin after 10 minutes of me complaining on how bad Virgin has been extending my contract and all sorts of things she did apologise but I said it wasn't her fault

• 
  Tomasz Rykała (@tomaszrykala) reported 50 minutes ago from London, England

  Wow @virginmedia is having a complete meltdown in my area and their automated service is telling me that this "short" interruption to my internet services should be resolved at 10 am tomorrow. That's 14 hours from now! What if my work depended on it?

• 
  Steven Kraan (@drawing_daily) reported 50 minutes ago from Islington, England

  @virginmedia Hello Virgin Media, I’m trying to pay my monthly broadband bill online but when choosing pay bill it keeps redirecting me to your help page, so I can’t pay atm. When will this be fixed (won’t be paying late fees). Many thanks 🙏

• 
  Mr Lee Daniel (@MisterLeeDaniel) reported 51 minutes ago from London, England

  Please could @virginmedia on 0330 303 5309 stop calling me, then immediately hanging up. That’s rude. I’ve now blocked your number.

• 
  Matrim Red Hand (@tripodmatt) reported 53 minutes ago from Islington, England

  @virginmedia hello - I'm moving house and was told I'd receive something to post back your equipment. Nothing yet. I tried to call but was cut off. Any help?

• 
  Nicolas Laborie ( He/Him ) (@nicolas_laborie) reported 53 minutes ago from London, England

  @virginmedia Whats is happening ?? Been put in a queue only to have the CV phone put down on me twice without even talking to an operator ? What do I need to do to speak to someone??

• 
  antoine 🇬🇧🇪🇺🇨🇵🏳️‍🌈🇪🇸100%EU #FBPPR #FBPE (@A_D62) reported 54 minutes ago from Islington, England

  @virginmedia So maybe I have also a problem with my phone line! ******* now

• 
  Richard Gendal Brown (@gendal) reported 57 minutes ago from City of London, England

  @virginmedia Thanks for your help but this is a problem only Three can sort! Their new system works where it’s deployed. The problem is that they haven’t deployed it everywhere - eg Elizabeth Line.

• 
  S (@MSROPER10) reported 57 minutes ago from London, England

  @virginmedia Its magically started to work on ethernet but it's not giving out a WiFi signal? What is going on?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Alloqui Strix (@AlloquiStrix) reported 4 minutes ago

  @virginmedia First thing this morning you said the outage in my area (22) would continue for another week,then another message saying it would be fixed today, and now a message saying it'll be a week again. Is there a playbook you guys are using to wind up its customers?

• 
  sarah🌹 (@sarahrsav) reported 6 minutes ago

  Imagine being half way through a chat with virgin media about WiFi not working. It then kicks me off cause of intermittent WiFi in the area (issue I’ve had for about 7 months lol) and now I can’t get back on to it. What a waste of 50 mins of my life

• 
  Shaun (@shauny67) reported 6 minutes ago

  @virginmedia @itswesty Is this WiFi or ethernet if WiFi will be a device issue. Turn all devices off, restart the hub then bring one device up at a time until the internet drops then will know which device has the issue.

• 
  John James (@_kimosabe_) reported 9 minutes ago

  @virginmedia very disappointed with customer service can anyone help me fine out how to contact the CEO many thanks

• 
  Emma-Leanne 💓’s Rapha (@Raphas_Angel_) reported 12 minutes ago

  Last night I decided to join @virginmedia again via a virgin media assistant who was already in my area setting up for someone else, just one problem, he accidentally put my contract under “Mr” instead of “Mrs” how can I change it myself?

• 
  Henley (@HenleyDB) reported 17 minutes ago

  @GreyBlackstone @virginmedia They're charging me over £105 for only broadband. They're a bunch of greedy jokers. I had an issue and called them, they made things worse. I'm stuck not renewing my contract. If they mess up again, I end up paying even more but on a new contract or accidentally disconnected.

• 
  Rolland Law (@rolo852010) reported 18 minutes ago

  @virginmedia can you explain to me how the cooling down period works, I got a broadband and tv package last year and I got a new tv box a few days ago but I’m not happy with the tv box am I in the cooling down period on cancelling my contract as it’s a new device I received ?

• 
  Connor (@ConnorH_20) reported 19 minutes ago

  @virginmedia Intermittent signal in your area for days now. Keep disconnecting and connecting, and extremely laggy. Awful Broadband.

• 
  Ruth Payne (@ruthmpayne) reported 20 minutes ago

  @virginmedia the WiFi in Edgbaston / B16 has been down for 48 hours now. Tried finding out what’s happening but call centre was useless. When will this be sorted??? 48 hours is ridiculous

• 
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