Virgin Media

Virgin Media Outage Report in Stepney, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stepney, Greater London, England 02/20/2026 20:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stepney, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Ilford, London, Stratford, City of Westminster, Southwark, Hackney, Hammersmith, Romford, City of London, Barking, Croydon, Wembley, Bexleyheath, Islington and Sutton.

Loading map, please wait...
City Problem Type Report Time
United KingdomIlford Internet
United KingdomLondon Internet
United KingdomStratford TV
United KingdomCity of Westminster Total Blackout
United KingdomLondon Internet
United KingdomSouthwark Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

  • Janine_Moulton Janine Moulton (@Janine_Moulton) reported from Walthamstow, England

    @virginmedia Their customer advisors give the wrong information and there is no accountability. The absolute worst disgusting unprofessional and unhelpful customer care and service.

  • _Jaimin_ Jaimin (@_Jaimin_) reported from Wandsworth, England

    Pretty certain #virginmedia is the worst ISP there is around! Absolutely awful and disgraceful service.Shocking speeds wireless and wired.Never used to be as bad as this. Will be asking for an early ter- mination to my contract as I am not even getting the promised minimum speed.

  • keith319 Keith (@keith319) reported from Camden Town, England

    @virginmedia Would have been useful a week ago, but as of now, service is as it should be. Been very patchy over the last week though, so don’t know what’s causing this.

  • boilourdenim 𝖘𝖍𝖔𝖗𝖙 𝖐𝖎𝖓𝖌 🦖 (@boilourdenim) reported from East Ham, England

    @virginmedia haven't had internet for a couple of hours and your website sends me round in circles, please help.

  • LibertyLndnGirl Sasha Wilkins (@LibertyLndnGirl) reported from Camden Town, England

    @chrisjrob @virginmedia I really took great exception to wasting my time with the guy on the phone who would not go ahead and cancel and kept blatantly ignoring me when I told him I wasn’t giving him any information about my movements or reasons for cancelling

  • CraigyBEsq Craigy B (@CraigyBEsq) reported from Wandsworth, England

    @virginmedia It’s kinda Improved. But when paying for M350 fibre broadband plus 2 boosters...I don’t expect this to happen. I just came from BT & not once in 3 years with them did I have any system issues nor need boosters

  • gavJball Gavin Ball (@gavJball) reported from Crayford, England

    @virginmedia any issues in Bexleyheath, DA7. No internet. Disappeared at 12:30 today

  • CraigyBEsq Craigy B (@CraigyBEsq) reported from Wandsworth, England

    @spenge74 @virginmedia Cheers. Downloading tgAt now. At my last place I had BT and no issues but when I moved no phone line so went str8 to virgin but somedays it’s real slow. Driving me to drink 🤣🤣🤣

  • Ashirane Ayako (@Ashirane) reported from Camden Town, England

    @virginmedia it’s been three days we’re experiencing broadband and TV service. People are working remotely and heavily rely on the virtual communications!!!

  • _Jaimin_ Jaimin (@_Jaimin_) reported from Wandsworth, England

    Pretty certain #virginmedia is the worst ISP there is around! Absolutely awful and disgraceful server. Shocking speeds wireless and wired. Never used to be as bad as this. Will be asking for an early termination to my contract as I am not even getting the promised minimum speed.

  • LibertyLndnGirl Sasha Wilkins (@LibertyLndnGirl) reported from Camden Town, England

    @virginmedia And by the way even the guy on the chat told me he agreed with me and that there was clearly no information on how to cancel on your actual how to cancel page on the website. Which I believe is against Ofcom regulations

  • AmbroseBarnaby 🏳️‍🌈 Barnaby and Chris🌍 (@AmbroseBarnaby) reported from Richmond, England

    Typical No Virgin Media again but I know it’s not just me as thousands of people on here seem to have same issues typical.

  • LibertyLndnGirl Sasha Wilkins (@LibertyLndnGirl) reported from Camden Town, England

    @virginmedia I understand that they are salespeople and they have an obligation to try to upsell me I had to tell him eight times that all I wanted to do was cancel my account and he would not listen to me. It is outrageous

  • luke_strollo black lives matter (@luke_strollo) reported from Brentford, England

    @virginmedia hey I've tried calling to cancel my 12 month contract as it's finished soon but I have to wait on hold for ages (I understand there are less call centres open), is there any other way I can close my contract without being stuck on hold for ages

  • Janine_Moulton Janine Moulton (@Janine_Moulton) reported from Walthamstow, England

    @virginmedia absolutely the worst and most unprofessional unhelpful and disgusting company when it comes to customer care and service

  • phoeberodwell Phoebe (@phoeberodwell) reported from Islington, England

    @virginmedia once again having issues with the WiFi - apparently no problem in the area but it's continually dropping out, had a 30min outage this morning. Flatmate *trying* to work from home!

  • lovetosleepy Maria Marchant, MBACP (@lovetosleepy) reported from Bromley, England

    @virginmedia No. Nothing. There never is. It’s become part of life but it’s really not good enough. I can see from other customer complaints that I am not alone.

  • ianmckennaftrc Ian McKenna (@ianmckennaftrc) reported from Islington, England

    Service 4 @virginmedia customers is in total meltdown have had 4 significant service failures of service since #Lockdown trying to call to cancel my service but they just put me in a loop. Happy to case study on how poor #VirginMedia for any journalist followers please DM me

  • bazzau73 🍩🍩🍩Barrie⚽⚽⚽ (@bazzau73) reported from Romford, England

    @virginmedia And its gone again. Really is an awful service. Your status page is not in real time as i speak to your operators who confirm an outage but your status page says everything is fine

  • bazzau73 🍩🍩🍩Barrie⚽⚽⚽ (@bazzau73) reported from Romford, England

    @virginmedia Not sure what this will do. There has been regular outages in the area for over a week. Your call centre told me today that this should now be fixed and will not reoccur. We will see if this is the case when the service eventually returns.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Caesium_star Caesium_star (@Caesium_star) reported

    @virginmedia there is no internet service and I cannot access the tv options on the hub. You should refund me for this non-service.

  • clairey_dee C (@clairey_dee) reported

    @jadebennett2012 @StarLightsGirlx @virginmedia I've never really had a problem until now. It rarely goes out where I live. Just now having issues after moving to the giga plan.

  • MDJISHA54154492 MD JISHAN (@MDJISHA54154492) reported

    @MykeJD1 @virginmedia Have you tried contacting their customer support to see if they can help resolve the issue? Also, have you considered switching to another internet service provider? There are some great alternatives out there that may offer more reliable service.

  • DavidSc077y David Scott (@DavidSc077y) reported

    @virginmedia Hey I am out of contract in 4 months I can’t wait 18 months of hell with Virgin I could never recommend you to anyone it’s so unreliable the worst provider I have ever had fast when it works but it’s down so much I hate this company so much

  • CharliAitchi Stef ?:^)B (@CharliAitchi) reported

    I swear to GOD if @virginmedia don't fix this issue right ******** now I am going to commit many crimes and it will be on ther heads.

  • Faazxl Faazxl 🇰🇪 🇶🇦 🇦🇷 (@Faazxl) reported

    @ForEverBCFC1 @virginmedia NAT TYPE FAILED issue?

  • EzPzJoystiq Nayr 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺 (@EzPzJoystiq) reported

    The thing that makes zero sense about these #virginmediadown issues is, Youtube has worked perfectly though them all, my email accounts work perfectly, but the rest of the www dots dont work, online gaming doesnt work...get your **** together @virginmedia

  • andy_squelch Andy Squelch (@andy_squelch) reported

    @virginmedia Do you not understand that copying and pasting the same BS response is extremely patronising. At least interact with your supposedly values customers. We’ve only just had more price increases for diminishing service.

  • mjhamley Mellissa Hamley (@mjhamley) reported

    So Virgin Media goes down, and there is no way of contacting them. Their phone is “invalid”, their help app throws up error messages, and their internet pages are down. How are we supposed to report this, or find out wtf is going? @virginmedia

  • Future_Warriorr l2eckoner (@Future_Warriorr) reported

    @virginmedia Hey Virgin.. unfortunately it's reset on @DestinyTheGame and I want to game after work with the measly couple of hours I have. I want to team up with a brave 5 other gaurdians and give Nezerac a bad time. Please, for the love of the traveller... let me log in. I beg thee.