Virgin Media

Virgin Media Outage Report in Stepney, Greater London, England

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The latest reports from users having issues in Stepney come from postal codes E1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stepney, Greater London, England 02/02/2026 12:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stepney, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, City of Westminster, Croydon, Hackney, Hampstead, Paddington, Carshalton, Southwark, Mitcham, Camden Town, Newham, Enfield Town, Wembley, Ealing and Romford.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomCity of Westminster Total Blackout
United KingdomCroydon Internet
United KingdomLondon Internet
United KingdomHackney Total Blackout
United KingdomHampstead Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

  • khem21766391 Khemical (@khem21766391) reported from Ealing, England

    @virginmedia One of your service providers have just said there is a problem in the area and the internet will be down until the 23rd March... surely this can’t be correct...

  • AngusTeee Angus Teee (@AngusTeee) reported from Islington, England

    @virginmedia Please can you explain why broadband has gone down in the London N1 area and what you are doing to remedy this? I have an urgent deadline to hit and currently have no internet access ...

  • khem21766391 Khemical (@khem21766391) reported from Ealing, England

    @virginmedia Yes, it says I have a good internet speed which is incorrect. As I said before, Iv contacted your customer service and one of your agents said that the internet will be down until 23rd March & that there is an outage in the area. Surely it cant take that long to correct a fault

  • ianeastlondon IanEastLondon (@ianeastlondon) reported from Poplar, England

    @virginmedia It was to try and fix my router / modem issues. I didn’t arrange it, the person I spoke to not the phone (the fifth person) said she had arranged it.

  • andylockran Andy 🏊🚴🏻🏃 (@andylockran) reported from Walthamstow, England

    @virginmedia Your phone number just informed me that there is a problem across E11 with expected resolution time of 12.30 Surely that’s information you have available to share; rather than making customers dial in to find that out?

  • shaomeeng Shaomeeng (@shaomeeng) reported from Walthamstow, England

    @virginmedia Who can save the customers to save virginmedia? Do virginMedia have someone as supervisors to look into VM complaint team behaviours ?

  • craiginmotion craig crawford (@craiginmotion) reported from Kensington, England

    @virginmedia F*k YOU. No wifi for a week. Waiting for a supervisor to call me back within 24 hours. FOUR DAYS Later and 2 IDIOT technicians ... cancel my service NOW. I’m moving my building Into the 22nd century. Keep playing with copper wires See ya *******

  • andylockran Andy 🏊🚴🏻🏃 (@andylockran) reported from Walthamstow, England

    @virginmedia I’m not paying you for a self-service option. I’m paying for a service you’re not delivering - the onus is on you to fix it - not me!

  • shaomeeng Shaomeeng (@shaomeeng) reported from Walthamstow, England

    @virginmedia It was about a complaint made formally on Feb 13. Are you asking me to do something like a dog chasing its tail ?

  • shaomeeng Shaomeeng (@shaomeeng) reported from Walthamstow, England

    @virginmedia I made a complaint in Feb 13 to dispute about the undue charges. On Mar 6 and 17, virginMedia claimed to write me a letter and Mar 18 to have emailed me, I’ve received nothin. Now virginMedia is to disconnect me tomorrow for outstanding payment. I requested to cancel just now

  • alij_price Alison Price (@alij_price) reported from Bromley, England

    @virginmedia I ordered virgin on 17/2 no permit was applied for until the week my install was due (13/3) I got a text at 9pm the night before saying it couldn’t happen and now workmen have today told me they need another permit to dig up further down the road!!!

  • andypurbrick Huey Morgan Gluten Freeman (@andypurbrick) reported from Walthamstow, England

    @virginmedia He also refused to give me another Virgin Media telephone phone number to contact unless I closed a complaint that I wanted to make about this

  • grahamrhome Graham Roberts (@grahamrhome) reported from Croydon, England

    @virginmedia Is there an internet problem in Croydon CR8? Keep getting cut off but nothing showing in status page.

  • alij_price Alison Price (@alij_price) reported from Bromley, England

    Die to have @virginmedia installed 13/3 they turned up today for outside works and found a blockage so another permit needed before the work can go ahead! Customer service useless!!!

  • andypurbrick Huey Morgan Gluten Freeman (@andypurbrick) reported from Walthamstow, England

    @virginmedia How can I speak to someone in the UK to make a complaint? Worth noting I'm out of contract and can switch away from Virgin anytime I like

  • ianeastlondon IanEastLondon (@ianeastlondon) reported from Poplar, England

    @virginmedia Sometimes. But that’s not the issue. It behaves the same if not connected to VPN.

  • Murrony Jenny Haines (@Murrony) reported from Islington, England

    @virginmedia what a terrible customer service experience

  • IanBorrett ian (@IanBorrett) reported from Lambeth, England

    Another day without @virginmedia service, cannot report a fault and yet these wankers continue to charge me. Avoid like the plague.

  • khem21766391 Khemical (@khem21766391) reported from Ealing, England

    @virginmedia internets down again.. is there an outage?

  • andypurbrick Huey Morgan Gluten Freeman (@andypurbrick) reported from Walthamstow, England

    @virginmedia It now says that there's a known fault in my area that will be fixed today. So, why did Mark say it was planned maintenance to be resolved on 24th and why wouldn't he share the number without closing my complaint?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • v0rerin vorerin (@v0rerin) reported

    @virginmedia fix your board band pls 🙏 literally wifi cutted out 3 times today and getting 10-25% packet loss.

  • juan_kerr Mr Phissy Oopman (@juan_kerr) reported

    @benmorganbrown @virginmedia @Ofcom Glad I left. Got lumbered with a new router, promised I would get money back. Got 9.99, when i moved as i told them. robbing moneygrubing little shits. 20 years a customer. Never ever agn.

  • SianJones9814 Sian Jones (@SianJones9814) reported

    @virginmedia Do you know what would be helpful rather than just giving phone numbers out to people that are at the end of their tether trying to get sense out of the people working on them phone lines. Sending me a WiFi pod free of charge to eliminate the awful WiFi issues I experience daily!

  • tashengurt Tashengurt (@tashengurt) reported

    @virginmedia our broadband is around 20% of what our minimum should be and you haven't even bothered to respond to our complaints. How is this customer service?

  • JohnPowell1993 John Powell (@JohnPowell1993) reported

    @virginmedia so our service is poor and intermittent; last week I receive a letter saying my bill will go up by £3.50 a month, this evening I receive an email saying my bill is going up £20 a month, as well as the £3.50.... and it's impossible to contact you

  • Nommyplume Nomdeplume (@Nommyplume) reported

    This is how you treat a customer of 3 years by blaming them for being a victim of FRAUD and not realising the fraud sooner #virginmedia @virginmedia #ofcom

  • Nommyplume Nomdeplume (@Nommyplume) reported

    Other customer reps I've spoken to over the last 3 weeks, have admitted it was FRAUDULENT @virginmedia I don't want or need your insincere platitudes.I want this fraud investigated, I don't want my kids to miss another day of online learning, I want a full refund..#fraud

  • iamnottheroof g (@iamnottheroof) reported

    @superdeadellie idk about you but i have virgin media and it 😌sucks😌

  • PaulZooloo2675 Paul Warrior (@PaulZooloo2675) reported

    @virginmedia I have phoned you and told to re set , turned on and off ,new router , use ethernet and still devices all round the house losing wifi ...you promised a service which to be fair was ok for first 6 months and since then wifi dropping out wether 1,2,3,4 devices on ?????

  • visho___ Vish Sahnan (@visho___) reported

    @virginmedia Hello - I’ve honestly lost count how many tweets, phones calls etc I’ve sent / made - I’ve reported some property damage twice whilst you did an install at my property and nearly two weeks on, no one has got back to me.