Virgin Media Outage Report in Stepney, Greater London, England

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Stepney, England

The most recent Virgin Media outage reports came from the following cities: London, Southwark, Poplar, City of London, Hammersmith, Wembley, Camden Town, Croydon, Barking, City of Westminster, Newham, Enfield Town, Ilford, Kingston upon Thames, and Westminster Abbey.

City	Problem Type	Report Time
London	TV	53 minutes ago
Southwark	Internet	8 hours ago
Poplar	Internet	9 hours ago
London	Wi-fi	11 hours ago
City of London	Total Blackout	12 hours ago
Hammersmith	Internet	13 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

• 
  G.Marshall Gleghorn (@gary2323) reported 2 minutes ago from London, England

  @virginmedia Called from Bangalore touting me to renew contract offering me upgrades but lied about cost, sorted this out, then VM continued to bill me at rate I never agreed too, then we had four days of outages, then Bangalore team just disconnect if they cannot sort out a problem

• 
  Lloyd-A-Tron (@chippers34) reported 4 minutes ago from Wandsworth, England

  @virginmedia We've been 24hrs without internet now and impossible to get through to faults team, on hold for ages. Status update say's issue in Tooting is fixed but still does not work.

• 
  Annika Allen (@annikaallen) reported 14 minutes ago from London, England

  @virginmedia I need to book an engineer to come out but every time I go through your automated system it cuts me off telling me to go online or that my hub is offline. I know it is. That's why I'm calling. There's a wire broken. It's not switched off. Pls help. Thanks 💛

• 
  David Clark (@DavidClark38) reported 17 minutes ago from Richmond, England

  Hi @virginmedia you seem to have sent me my latest bill without any reduction for the 4 days without any service leading up to Xmas (TW12 postcode). Can you let me know when compensation will be refunded. Thanks.

• 
  Emma (@Emma_Campaigner) reported 23 minutes ago from Lambeth, England

  @virginmedia Yes. It says it won't be fixed til 1am so must be a significant issue

• 
  Dean Pallant (@Dean_Pallant) reported 23 minutes ago from Lambeth, England

  @ScottCompton20 @virginmedia My service checker says there is a problem for SE24 but it will be resolved by 9am tomorrow. Let’s hope so!

• 
  G.Marshall Gleghorn (@gary2323) reported 23 minutes ago from Merton, England

  @virginmedia Complaint closed as I thought it was sorted, I will not renew any future contracts with you as it’s been nothing but a nightmare

• 
  G.Marshall Gleghorn (@gary2323) reported 24 minutes ago from Merton, England

  @virginmedia cheap labour in Bangalore = terrible customer service ..

• 
  Jonathan Blake (@sweetbriar49) reported 26 minutes ago from Lambeth, England

  @virginmedia There is no internet for me , my upstair Neighbour either & my TV Box so no Virgin TV Another neighbour his TV box is also down so maybe you have a neighbourhood mega fault. I need Internet & pay for the service Thank you

• 
  「Ben Ⓥ」 (@benrobart) reported 27 minutes ago from Hammersmith, England

  @virginmedia @Friendly_Sparky Your service is a joke and your support is even worse. You could throw a bunch of monkeys in a room and they'd do a better job.

• 
  H‼️ (@bigH_7) reported 28 minutes ago from Wandsworth, England

  @virginmedia so when we give our 30 day cancellation notice because of your shitty service you decide to cut the internet out every few hours you ******* chuths

• 
  Daphne & Jake (@madamdaphne) reported 32 minutes ago from Camberwell, England

  @virginmedia No point in discounting anyone of the service so slow. Slower than an overweight St Bernard

• 
  One Paved Court (@OnePavedCourt) reported 35 minutes ago from Richmond, England

  @virginmedia very difficult to run a business when service is down day after day. No broadband, no phone....Please confirm what’s going on! #noservice #richmondgreen

• 
  Steve Farrell (@stevefarrell16) reported 40 minutes ago from Poplar, England

  Hi @virginmedia - your team turned up on Monday, couldn’t do the job so said they would be back today; 2pm and still no sign having been promised “we’ll be done by 3”. Really unacceptable & no help.

• 
  Daphne & Jake (@madamdaphne) reported 42 minutes ago from Camberwell, England

  @virginmedia Fishy when a company offers discounts to new customers when it can’t deliver a reliable service to existing customers paying the full wack for years

• 
  Edin Imsirovic (@oprahwinfrey420) reported 46 minutes ago from Wandsworth, England

  @virginmedia Media Internet. Our wifi is down apparently until tomorrow morning!

• 
  G.Marshall Gleghorn (@gary2323) reported 53 minutes ago from London, England

  @virginmedia All working now but customer service has been a nightmare

• 
  Sarah (@eatsruns) reported 56 minutes ago from Tottenham, England

  @Virgin_Victoria @virginmedia Hi @virginmedia, please help. I pay a premium for my internet to have faster internet than your competitors offer. If I can't get that then I'll go elsewhere for much cheaper

• 
  bruttium (@bruttium) reported 58 minutes ago from Merton, England

  @virginmedia I called yesterday about this xmas chaos plus the bill I just received and the lady didn't know what I was talking about. I said I was considering leaving VM and she promised her manager would call within 2 hours. Never happened.

• 
  DJ (@davidjoneshome) reported 59 minutes ago from Wandsworth, England

  @virginmedia Checking with other customers in KT6, we see that no one has any compensation for the outage last month. This is outrageous!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Stuart Marshall (@spidersoft_uk) reported 6 minutes ago

  @Niceandcooltrig @virginmedia And down again by Easter Sunday. Absolute shambles. No communication. Trying to play it down. Apparently service restored …. Not here. 100% down again.

• 
  Jerse~ (@JessSayHi_) reported 11 minutes ago

  @virginmedia we pay £70 a month for your service, this is a joke lol. I wasn't able to work today and could have lost wage cuz of this.

• 
  TTV YaBoyMonkz (@YaBoyMonkz) reported 15 minutes ago

  @JasonWadd @macavanagh @virginmedia WhatsApp is the best place to get their customer service from virgin media, they answer straight away there to me. Give it a try.

• 
  lee (@husbandtwink) reported 15 minutes ago

  @virginmedia No tv or internet all day is a joke can’t get in your app or website wtf going on we better get compensated for this, this is terrible

• 
  phorsfield (@phorsfield) reported 16 minutes ago

  @virginmedia you Internet is down again. #getitsorted

• 
  FootyFan (@Footyfan9320) reported 21 minutes ago

  @virginmedia broadband not working. Again. BT knocked on my door earlier. I wish they offered better speeds in my area. Been locked in complaints with virgin for months because they lied about how much I was paying.

• 
  Kim Baker was Lovett (@Kimlovett) reported 22 minutes ago

  @virginmedia Terrible! Also Had a half day in my area last week with no connection and I work from home so caused disruption! Will we get a refund!!??

• 
  Sir Notsoh Rial (@NotsohRialMP) reported 23 minutes ago

  @virginmedia You've just cost me over £430 in lost productivity. I don't know how exactly you can justify the problems that VM is having against companies and individuals that are losing money. This is costing peoples' finances.

• 
  JP (@JP_429A) reported 27 minutes ago

  @virginmedia Any chance of an actual update instead of the same automated message to everyone? Just constant problems for the past 2 weeks and not even giving me 3/4 of the speeds promised.

• 
  . (@shep1981) reported 28 minutes ago

  @virginmedia Mines still down useless