Virgin Media outages and service status in Stepney, England

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Stepney, England

The most recent Virgin Media outage reports came from the following cities: London, Southwark, City of London, Waltham Forest, Poplar, Islington, City of Westminster, Hackney, Newham, and Tower Hamlets.

City	Problem Type	Report Time
London	Internet	3 hours ago
London	Total Blackout	5 hours ago
London	Internet	6 hours ago
London	Internet	8 hours ago
London	Wi-fi	8 hours ago
London	Internet	9 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

• 
  Nicolas Laborie ( He/Him ) (@nicolas_laborie) reported 3 minutes ago from London, England

  @virginmedia Still no broadband and now the estimate is over a week !?! Terrible

• 
  Becky Kelly (Göllner) (@BeckyKellyNews) reported 5 minutes ago from Hackney, England

  @virginmedia He has tried this and every time it just reverts to an automated bot response that doesn’t accept/understand /respond to his request to cancel. I need another way. As it’s proving impossible and stressful

• 
  Matrim Red Hand (@tripodmatt) reported 6 minutes ago from Islington, England

  @virginmedia hello - I'm moving house and was told I'd receive something to post back your equipment. Nothing yet. I tried to call but was cut off. Any help?

• 
  Steven Kraan (@drawing_daily) reported 7 minutes ago from Islington, England

  @virginmedia Hello Virgin Media, I’m trying to pay my monthly broadband bill online but when choosing pay bill it keeps redirecting me to your help page, so I can’t pay atm. When will this be fixed (won’t be paying late fees). Many thanks 🙏

• 
  Vignesh (@mistervickster) reported 16 minutes ago from Islington, England

  @virginmedia how do you have the worst customer service ? Will just have to book a technician to sort out issues with account login.

• 
  Lucy Hunte (@HunteLucy) reported 24 minutes ago from London, England

  @virginmedia - workman cut through my cable, no Wi-Fi, TV or phone and earliest engineer appointment is Monday??! Completely unacceptable! I work from home and have teens! 😭Help!!!

• 
  Derrick Brown (@DerrickSWB) reported 24 minutes ago from Lower Clapton, England

  @virginmedia The uplink is failing and it’s being denied access to the network as it’s poking and failing

• 
  Mary (@SandraS80775853) reported 28 minutes ago from London, England

  @virginmedia This issue has been going on since August. Loss of power for hours on end is adding up to several days. I am currently on hold which I've been doing for 30 minutes. Shocking @Se7 residents please take note of @virginmedia

• 
  Mr Lee Daniel (@MisterLeeDaniel) reported 30 minutes ago from London, England

  Please could @virginmedia on 0330 303 5309 stop calling me, then immediately hanging up. That’s rude. I’ve now blocked your number.

• 
  Luther Blissett (@LutherB40510976) reported 33 minutes ago from London, England

  @virginmedia what is the number for your complaints department? It seems impossible to actually terminate my contract with you. Am I in the Hotel California?

• 
  Roger Highfield (@RogerHighfield) reported 33 minutes ago from London, England

  @virginmedia, your app does not seem to think there's a problem with the internet in area 21. I think different. Can you check?!

• 
  Vegan join the PCS Union (@Veganforever67) reported 34 minutes ago from London, England

  @virginmedia I think I may actually be free from #Virginmedia at last other times I phoned up I got someone who just basically lied to me and extending my contract but this time I phoned up to cancel the contract and actually spoke to a very nice man so hopefully it's all done

• 
  Rebecca Gould (@beccaleigh99) reported 38 minutes ago from Islington, England

  @virginmedia hello, since you ‘upgraded’ the WiFi in our area - Clerkenwell- the WiFi signal has been terrible. To whom shall I complain? Thanks

• 
  Steven Kraan (@drawing_daily) reported 38 minutes ago from Islington, England

  @virginmedia I managed to pay it in the end but please could you fix your website…there’s some weird redirecting happening when trying to either view or pay your bill. London/Broadband

• 
  Declan Higgins ☘ (@declan1968) reported 42 minutes ago from Southwark, England

  @virginmedia What does an area outage mean? I pay Virgin about £150 a month for services. This is over the odds but I thought I was getting a reliable service and so went with it.

• 
  mark (@PieFaceMark) reported 45 minutes ago from Poplar, England

  Absolute nightmare with @virginmedia arranging new package. Since agreeing package deal yesterday I've received FOUR different emails telling me I'm gonna be paying four different amounts, all higher than what was agreed. Absolutely terrible customer service and real headache

• 
  Melanie Hart (@MelanieHart72) reported 45 minutes ago from London, England

  @virginmedia You have put my bill up from £84 to £96 in one month and you are not providing a service I should have my full services 24/7 for that price and getting any compensation it like getting blood out of a stone !!! Disgusting service

• 
  SA Punk (@michaelsamuels4) reported 52 minutes ago from Hackney, England

  @virginmedia I have no phone signal so no WiFi. Webchat not working. Any suggestions?

• 
  S (@MSROPER10) reported 55 minutes ago from London, England

  @virginmedia Its magically started to work on ethernet but it's not giving out a WiFi signal? What is going on?

• 
  Rhymer Rigby (@rhymerrigby) reported 56 minutes ago from London, England

  @scribblercat @virginmedia The frequency of posts like this is why I'll never leave BT. IME, they're reliable and I care about that far more than speed, price, etc.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tigol (@bigoltiddies) reported 7 minutes ago

  @JU51LNS @TalkTalk It was never YOUR email, it belonged to TalkTalk and they simply rented it to you as a perk of being subscribed to their service. You've cancelled or are cancelling so they're no longer giving you a free email and instead asking you to pay. BT does/did the same. As did/does Sky. Virginmedia just straight delete the email address after 90 days. You're making a deal out of nothing. Pay the fiver a month and use the time to port out valuable emails by forwarding them to your other email then when you're confident you've got it all transferred, cancel the payment.

• 
  entrustTMF (@entrustTMF) reported 8 minutes ago

  @robert_mackley @virginmedia Thanks for that. Need to do some serious thinking about whether to stay with @virginmedia at end of this contract as this experience has been very, very poor indeed. Communications have been awful (apart from one person that at least appeared to empathise). Been with them years

• 
  FuzzieRatBag (@FuzziePieRat) reported 8 minutes ago

  @virginmedia I understand that, it's the fact that I said I was willing to downgrade to get a cheaper offer, instead they offer higher prices & higher speeds. Funny part is, my renew is cheaper than the offers. I've got till July so I'll either cancel & be a new customer, or accept the renew.

• 
  Monique Bissell (@Neek49) reported 10 minutes ago

  @entrustTMF @status_is_down @virginmedia Ours has been over a week, and they have just extended their estimated fix time to the 27th. That’s another 5 days, during a tube strike and I can’t work from home.

• 
  Martinayres65@outloo (@Martinayres65o1) reported 14 minutes ago

  @virginmedia when are you going to fix our broadband. We have been without broadband for 6 days now. My partner offers online psychotherapy support for people with blood cancers and has had to cancel appointments because of this.

• 
  Coffinsandme 击🦇🐀 (@mandychoccy) reported 19 minutes ago

  @virginmedia Yet again having issues with pixelation and signal. This has now been going on for 2 years. 4 box changes, all new wiring in and out, 2x new hubs, new cables to main cab, main cab supposedly cleaned up, other local ex users disconnected from cab. I am so frustrated.

• 
  CymroGlyn 🏳️‍🌈🏴󠁧󠁢󠁷󠁬󠁳󠁿🏉🍾♿️ (@cymroglyn) reported 20 minutes ago

  @virginmedia You should be keeping an eye out for this sort of criminal activity, creates profiles for most large UK companies so they can reply to any complaints and get the customer to download software so they can compensation…and rob them. Report them to X

• 
  AM (@itsmeitsmeandy) reported 20 minutes ago

  @bt_uk and by any chance if you @giffgaff can actually get of your backsides and at the very least give me a engineer appointment date been waiting a month now nothing maybe i should cut out the middle man and contact your friends @virginmedia directly

• 
  Susan Chew (@SusanChew5) reported 21 minutes ago

  @MrAlanGreen @virginmedia Same here, quoted £400 if we leave, but we aren't even getting a service from them, so £400 for nothing

• 
  just me (@PHILROOKS) reported 23 minutes ago

  @virginmedia @keithapearson I wouldn't bother returning but support the online informing if others about their #customerservice they as a company and the bosses should be ashamed