Virgin Media Outage Report in Stepney, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Ilford, Hammersmith, Paddington, Southwark, London, Hackney, Croydon, City of London, Barnet, Islington, Newham, Camden Town, Waltham Forest, Wembley and Merton.
| City | Problem Type | Report Time |
|---|---|---|
 Ilford |
Internet | |
| Hammersmith |
Internet | |
| Paddington |
Internet | |
| Southwark |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Anita Hurley
(@browna24) reported
from
Ilford, England
@virginmedia what’s the fault in E17? Tv internet & phone been down for 2 whole days now yet all we’re being told is that engineers are working on it
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Thomas Matthews
(@thomasdmatthews) reported
from
Islington, England
@virginmedia I'm not receiving text alerts or voice message alerts though am being told they've been left. Any help?
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Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia still have bad single on my mobile? New contract, beginning to wonder why!!! Can you help me pls
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The router has a couple of pages that are useful, one has the logs (check the error timestamp matches when your connection went down). There is also a more technical page that shows the uplink / downlink channels, have a look and check there is some voltage on them.
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The people on first line support are there to filter out the most obvious problems (wrong password, equipment not plugged or faulty, etc). Your goal noe is to prove that it's not your fault (device configuration, weak WiFi, etc).
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Imperial Arms
(@ImperialArmsPub) reported
from
Bromley, England
@vmbusiness my experience as a virgin business customer has is appalling. Constant outage, no apologies or comp, no one gets back to you, 45 mins wait this am to speak to someone in Manila who couldnt help me. No internet since Sunday 4pm unable to take payment #useless
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Mike Harding
(@venoztks) reported
from
Wandsworth, England
@JNRaeside @virginmedia same in SW17 - random drop outs usually for about a minute... makes it really difficult to work... we have max expensive deal - fibre optic - and terrible service...
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia That's to discard physical problems with your cable.
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James-J Walsh
(@JamesJWalsh) reported
from
London, England
Hey @virginmedia are there problems in #Lewisham? My WiFi keeps dropping out regularly. Tried ringing CS. Closed.
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia Don't mention the word WiFi, your problem is the WAN connection. Plug you laptop via the LAN cable when testing / calling them.
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Jonathan Hodder
(@Hodds229) reported
from
Richmond, England
@virginmedia why is your customer so poor?! I called customer service and they’re unable to help!!
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Annie Thwaite
(@AnnieThwaite) reported
from
Richmond, England
@virginmedia Hi, you recently accepted me as a customer and then due to engineering issues cancelled my contract before the service had begun. You ran a hard credit search (!) on me, and as you didn’t provide me with any service, I’d like you to remove it.
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Eva Collingwood
(@evac90) reported
from
Hackney, England
@virginmedia making it impossible to cancel my contract. Website just keeps sending me back to the same pages. Can I please just have an email address as I will not be renewing my contract.
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mark garratt
(@markjg65) reported
from
Camberwell, England
Really disappointed that my home broadband dropped out mid recording for a BBC show this afternoon @virginmedia ; your service is so flaky in South East London #virginmedia
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James Loveridge
(@JLoveRage) reported
from
Islington, England
@virginmedia hi guys, I'm in North London & having issues with my WiFi. Keep getting IP Configuration Failure message, yet all the lights are on/blinking correctly. Tried a factory reset and still not working. Ethernet is fine but none of my devices will connect to the WiFi. Help
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Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia need to find out who to contact about bad single on my mobile????
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Roj 🇯🇲
(@Rojaljmyers) reported
from
Hackney, England
The one and only time we get any decent customer service from Virgin Media is when we decide to switch provider
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Joe Welstead
(@JoeWelstead) reported
from
Camberwell, England
@virginmedia my WiFi speed is 80mps next to the router, and 8mps in the room next door, with the door open! Why does the signal suck so much? :-(
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Annie Thwaite
(@AnnieThwaite) reported
from
Richmond, England
@virginmedia Hi, you recently accepted me as a customer and then due to engineering issues cancelled my contract before the service had begun. You ran a hard credit search (!) on me, and as you didn’t provide me with any service, you need to remove it.
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia I used to be a customer before moving to Lewisham and left them because I was getting about 10% of the contracted speed and they were taking months to resolve it. They ended up admitting it was oversubscription.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rebekah-Jade
(@Rebekah_Coconut) reported
@virginmedia Hello yes it doesn’t say there’s an issue just keeps saying a wire isn’t plugged in properly
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Kathryn B-D
(@Rynnie38) reported
@virginmedia your online help is a waste of time. Fed up of having intermittent WiFi and being unable to speak to someone to resolve.
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ReKoill
(@ReKoill) reported
@virginmedia My connection drops every 20 seconds or so but ONLY on the pc connected via ethernet, the WiFi is stable. We phoned for help and they told us it's an area issue and to monitor it for 7 days before they'll do anything. How can a network issue make the ethernet drop but WiFi stable
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c
(@charlotteh2912) reported
@virginmedia Nope. No issues. It's not a current issue it's continuously rubbish just now even worse than normal
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ReKoill
(@ReKoill) reported
@virginmedia They did not, just that there was an intermittent issue in the area which was affecting the ethernet connection, which is BS. We were told to monitor it for 7 days, we can't exactly be without a reliable connection for 7 days cos the phone operator didn't wanna help today.
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morgan denney
(@morgandenney7) reported
@virginmedia Hi, I cannot get into my account and when I try to reset it, it takes me to a broken page and doesn’t redirect me etc there’s no way to email or message you directly, can you help please
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Eilidh Nash
(@EilidhNash) reported
@virginmedia Well sure, if you refuse to deliver broadband to rural areas which cannot support high speed broadband because no company will pay to upgrade our exchanges and therefore raise your lowest speed through exclusion, of course you're going to be the fastest BB provider #FasterCloser
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Hannah
(@littlewelshtink) reported
@TomParker @virginmedia I had a load of trouble with them. Constantly losing WIFI. Even when I had it it was shocking. And trying to leave them was awful. Had a phone call last month from them when I left almost 2 years ago. #Shocking
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Lacie_Adams
(@Lacie_Adams1) reported
@virginmedia Not good. Failed to give me a complaint reference number and transferred to a bit. My Internet is apparently down and tried calling now and yet again couldn't speak to anyone and been sent a link to my phone. What if I didn't have phone data? How would you expect me to do this?
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ReKoill
(@ReKoill) reported
@virginmedia Zero issues in my area for anything, I looked this up while on the phone to the helpline and told them that and they just ignored me saying "well there is an issue"