Virgin Media Outage Report in Stepney, Greater London, England

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Stepney, England

The most recent Virgin Media outage reports came from the following cities: Newham, London, Enfield Town, Hammersmith, Ilford, Southwark, City of Westminster, Kingston upon Thames, Westminster Abbey, Croydon, Brent, Camden Town, Hackney, Islington, and Paddington.

City	Problem Type	Report Time
Newham	Internet	45 minutes ago
London	TV	1 hour ago
Enfield Town	Internet	4 hours ago
Hammersmith	Internet	4 hours ago
Hammersmith	Wi-fi	4 hours ago
London	Wi-fi	6 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

• 
  Gabriela Lungu (@GabrielaLungu) reported 7 minutes ago from Kensington, England

  @virginmedia Right… in the meantime I trust you won’t charge us. No service should at least mean no pay. If not also a bonus for the disruption and the frustration caused 😑

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 11 minutes ago from Romford, England

  @virginmedia The issue has now been resolved just after my tweet, I was just very angry at the time. Thank you though for responding.

• 
  Graeme Puttock (@GraemePuttock) reported 16 minutes ago from Enfield Lock, England

  @virginmedia service status on your website is not correct for the N9 area. The site says no issues but CS line confirms there are issues and engineers are working on it. No useable broadband since Friday. Will we get refunds and what's the ETA on a fix?

• 
  Tim Hyson (@timhyson) reported 19 minutes ago from Bromley, England

  @virginmedia 20 hours of being passed around your customer ‘care’ teams and no progress. And yet I doubt this is even close to a record.

• 
  John lumb (@Johnlumb67) reported 19 minutes ago from Richmond, England

  @virginmedia Thanks do you have a number that will A: Answer the call B: Answer within 1 week. C: Actually understand my problem. I have had bad experiences on the phone with VM

• 
  MarcHayo (@markhayo) reported 22 minutes ago from Kensington, England

  Well done to the engineers @virginmedia for sorting out my internet in Earl’s Court (ahead of time as usual). I appreciate that people have genuine problems, but we need to keep a sense of proportion. Especially compared with brave Ukrainians who face far worse troubles than us.

• 
  Rebecca Gould (@beccaleigh99) reported 24 minutes ago from Islington, England

  @virginmedia hello, since you ‘upgraded’ the WiFi in our area - Clerkenwell- the WiFi signal has been terrible. To whom shall I complain? Thanks

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 27 minutes ago from Romford, England

  @virginmedia I contacted customer services for an update on my iPhone 14 Pro Max. I was informed by your Twitter account I wouldn’t need to send my current phone back until I receive my new one. I was then informed by the gentleman on the phone my new phone won’t be sent until I send this

• 
  Simon Groutage (@myball123) reported 28 minutes ago from Bexleyheath, England

  @virginmedia hi there, all of our services have dropped out in the last ten minutes, the router changed to a flashing red light without anybody touching it. I have rebooted the router and it comes back on but is still flashing red. No TV, no WiFi, no landline help please

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 29 minutes ago from Romford, England

  Currently receiving terrible customer service from @virginmedia. Strongly considering ending my contact with them and going elsewhere!!

• 
  Baisden 📸🎥 (@Stefan_baisden) reported 29 minutes ago from Ealing, England

  @virginmedialife @virginmedia The worst service from any company I have ever used. I would like to be removed from your business accounts.

• 
  Connor Dean (@donnorcean) reported 39 minutes ago from London, England

  @virginmedia Still cutting in and out as it has been for many weeks… no local area issues listed anywhere. Have been trying to get ahold of someone for weeks now but just keeps looping in the app, really frustrating

• 
  ✖️𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖✖️ (@NoddyMaccy) reported 41 minutes ago from Romford, England

  @virginmedia My phone is now over two weeks late, which isn’t an issue, I understand waiting for one to become available to send but to suggest I send this phone back and go without a phone until one eventually gets sent to me is just ridiculous. I’m not gonna pay my bills with no phone…

• 
  Khaled Miah (@Khaled_Miah1) reported 41 minutes ago from Poplar, England

  @virginmedia very disappointed with the upgrade package in being offered by Virgin. You are offering a loyal customer to upgrade to Gig1 for £51.15 whereas new customers get it for £45 p/m. Where is the loyalty?

• 
  Gabriela Lungu (@GabrielaLungu) reported 43 minutes ago from Kensington, England

  @virginmedia Yes, they are known issues; but they haven’t been fixed in over a month! Every day the message keeps changing. Thursday the promise is to have things fixed by Friday, Friday it moves to Monday aso… It’s been like this for a month 🤯 We work from home; we need decent broadband.

• 
  Debbs Durston (@DEDNaive) reported 44 minutes ago from Enfield Lock, England

  @virginmedia Look just leave it tonight. If it’s the same in the morning I’ll contact customer service to see how long it will take to close my account. Cheers for trying to help.

• 
  Connor Dean (@donnorcean) reported 46 minutes ago from London, England

  @virginmedia have had intermittent issues for over a month now, every time I go down the route of reporting the issue it just says wait 24 hours. How can I speak to someone about this as the phone number never gets me to a person?

• 
  Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported 48 minutes ago from Wandsworth, England

  Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

• 
  simone clark (@iglu_sim) reported 52 minutes ago from Kingston upon Thames, England

  @virginmedia no phone line for weeks now -no explanation, no engineer, no refund, no idea when itll be fixed and nobody will help - shocking

• 
  char🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@charliewhu__) reported 1 hour ago from Camden Town, England

  @virginmedia hi, received my new phone. Except there’s no 4G/5G showing up even though I can send messages, go on social media and I can’t access sky bet. Is there any solution to this?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chard Leeder (@Chardleeder) reported 2 minutes ago

  @virginmedia has the internet services been broken again? In Sidcup area and has been down for an hour or so.. tried reboot but still not connecting

• 
  Catherine Turley (@TurleyCath) reported 7 minutes ago

  @virginmedia I lost connection in the Enfield area EN1 is it down again?

• 
  James Marriott (@JamesMarriott) reported 11 minutes ago

  @virginmedia It's been a mess all afternoon. You've really got to do better than this - your response to this outage has been a miserable failure.

• 
  Adam (@Adam69459003) reported 13 minutes ago

  @virginmedia so I receive an email saying how you’re going to up my price and remove benefits such as out of home wifi and that it’s free to cancel until 04/04/23. But I’ve been trying to call since yesterday and get “our team are busy, good bye”. Such a dodgy company.

• 
  Rick Houghton (@Hortini) reported 19 minutes ago

  @virginmedia terrible service once again, you put my bill up and there has been no working internet for most of today - refunds please!

• 
  Sarah Ward (@sjwary1993) reported 19 minutes ago

  You wanna sort your **** out?? I'm paying out the arse for your service and can't use it. For the 2nd time tofay. #virginmedia

• 
  pretendasaur 🦖🐱 🔜 SWCE (@pretendasaurTTV) reported 23 minutes ago

  @Swindyyyy @virginmedia We only got @CommunityFibre access this year after waiting for years for G Network and Hyperoptic delaying over and over. And it's been a genuine night and day difference. The random DNS dropouts and widespread issues are over.

• 
  Bring Your A Game (@BringYoAGame) reported 24 minutes ago

  @virginmedia Have no broadband, flashing blue light on my hub 4 router, reset twice. Tried the 0345 number and it didn't work. No working apps. All went down about an hour ago. Anything you can do about this?

• 
  Lee Partridge (@LeePartridge16) reported 26 minutes ago

  @PeteOrn @virginmedia Sounds like a all to often problem with them.

• 
  Rikster1886 (@rickymcf1971) reported 26 minutes ago

  @virginmedia @massrossini1 It's down again.