Virgin Media

Virgin Media Outage Report in Stepney, Greater London, England

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The latest reports from users having issues in Stepney come from postal codes E1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stepney, Greater London, England 02/07/2026 11:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stepney, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Poplar, Croydon, Welling, Hackney, Islington, Leyton, Romford, Orpington, City of Westminster, Dagenham, Ilford, Newham, Wandsworth and Southwark.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomPoplar Internet
United KingdomCroydon Internet
United KingdomLondon Internet
United KingdomWelling Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

  • AngusTeee Angus Teee (@AngusTeee) reported from Islington, England

    @virginmedia For the first time, I got a text confirming you had done the work - and the service appears to be working now. Let’s hope it stays that way ... 🤞 Very disappointed by the confusion on your website last night plus a 45 minute wait to speak to technical support

  • xsumixx Sumayyah 🌸 (@xsumixx) reported from Lambeth, England

    @virginmedia everyone in my family has to use their bloody data because no ones internet is working. It comes for 5 seconds then disappears. So bloody done with your shitty service !!!

  • telpierce Terry Pierce (@telpierce) reported from Islington, England

    45 mins/3 departments and counting to speak to the right person at @virginmedia simply to terminate when we move... And then they ask why we don't want to stay! Every single interaction with that business is abysmal.

  • AngusTeee Angus Teee (@AngusTeee) reported from Islington, England

    @virginmedia @curu You don’t need to take my details. You just need to be able to communicate clearly what is going on. I finally spoke to someone who said there’d been ‘a breakdown in the digital network in the area’ - whatever that means - and gave a 2am estimated time of resolution. 🤞

  • richie_b_80 Richie Berryman (@richie_b_80) reported from Richmond, England

    @virginmedia my broadband connection has been down all day! Help! I have reset and done the troubleshooter tool

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Ilford, England

    @adelarks @GemMcK13 @virginmedia Just cancel your contract if you're not getting the service

  • soniagrosvenor1 soniagrosvenor (@soniagrosvenor1) reported from Kingston upon Thames, England

    Looking at numerous other tweets complaining about @virginmedia and there appalling customer service and useless complaints department!!!

  • elifnur Elif Nur Karlidag (@elifnur) reported from Camden Town, England

    @virginmedia 2. been directed to the installation department, the lady on the phone was extremely (extremely!!) rude and uncooperative, she said I have to call another day, customer support and she doesn’t have access to anything; she raised her voice to me, I wanted to make a

  • FiorePanke Fiorenza M. J. Panke 🇪🇺 (@FiorePanke) reported from Islington, England

    @virginmedia Internet is down! It’s connected but it doesn’t work! I tried everything, also calling your support team but still on hold!

  • AngusTeee Angus Teee (@AngusTeee) reported from Islington, England

    @virginmedia @curu We appreciate your sympathy but we need action. And I’m gonna need therapy if I have to keep listening to the same three awful songs on a loop on your 0345 number - I’ve been on hold for over 40 minutes now ... 😐

  • AngusTeee Angus Teee (@AngusTeee) reported from Islington, England

    @virginmedia No - you don’t seem to think anything’s wrong. But there is - our neighbours also have no service. So there’s definitely a problem.

  • elifnur Elif Nur Karlidag (@elifnur) reported from Camden Town, England

    @virginmedia 1.I have a huge problem, I have received my installation pack today, after a long wait. I have ordered the big bundle with the finer internet. The installation pack didn’t include a router. I called your customer service, after talking to some other departments I hav

  • Lonmark1980 Markie (@Lonmark1980) reported from Bromley, England

    So annoying at @virginmedia internet had gone down!

  • chrismsutcliffe Chris Sutcliffe (@chrismsutcliffe) reported from Lambeth, England

    @PaulLomax @virginmedia I've had nothing but bad experiences with @virginmedia. They lied to me repeatedly and deliberately, and cost me £££s. Would never recommend them

  • aarongrantham aaron grantham (@aarongrantham) reported from Richmond, England

    @virginmedia very irritating. Sky sports golf is dead on Virgin 515:ladies open appears to be on sky mis 520. Tried to phone vurgin. Held for 16 minutes then gave up. Terrible.

  • soniagrosvenor1 soniagrosvenor (@soniagrosvenor1) reported from Kingston upon Thames, England

    Still awaiting reply from Lutz Schuler @virginmedia , chief executive, re numerous complaints re incompetent staff @virginmedia. Lousy customer service!

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Poplar, England

    @virginmedia When my broadband went down and I had to deal with your customer service #virginmedia #fixmybroadband #poorcustomerservice

  • elifnur Elif Nur Karlidag (@elifnur) reported from Camden Town, England

    @virginmedia 5. Not only I am upset and surprised of the problem, I also feel abused by your representative in the call center.

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Ilford, England

    @tinytwink @virginmedia Not the rubbish customer service line, wish you luck

  • mattlfc78 Matt Browne (@mattlfc78) reported from City of London, England

    @virginmedia your customer service has been awful my wife was on hold for an hour and a half and now your staff have given me a new package without my consent!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RosemaryJaneFo1 Rosemary Jane Fox (@RosemaryJaneFo1) reported from Bristol, England

    @virginmedia #rude #badservice Had Virgin broadband installed just to discover a better deal on money supermarket. Contacted them to ask if they would honour it and was refused point blank, told not to complain, wouldn’t put me through to the boss and wouldn’t give her name.

  • ShinoAbraham ShinoAbraham (@ShinoAbraham) reported

    @virginmedia outage 24/05 after a brief fix enters second day 25/05 in BR2 area in Bromley @Ofcom please note, frequent outage is regular business for Virgin #VirginMedia #Keston

  • Swimmingsolo1 Grainne Kelly (@Swimmingsolo1) reported

    @B1KER42 2nd Pfizer vaccination tomorrow!! Looking forward to all that extra money to spend on more shoes ... when I cancel my Virgin Media, Netflix, Vodafone ... won't need them anymore 👽

  • macleaver7 Michael Cleaver (@macleaver7) reported

    @virginmedia Again your piece of junk you call a router goes offline again!!!! This should not be happening when we pay good money for a service. Your service is very unreliable!! Frustrating

  • miss_suew susan 🙈🙉🙊 (@miss_suew) reported

    @liamPATTIE Im on virgin media and been a customer many years but they wont let me change to a cheaper deal im paying 60 a month

  • ChloePierreLDN ChloePierreLDN (@ChloePierreLDN) reported

    @virginmedia Nope! I called three times. I need to move and have no idea if they actually cancelled my service + how to return the products or when because the phone line isnt user friendly and the call drops. No follow up email... nothing

  • D33pFus1on Karl (@D33pFus1on) reported

    @virginmedia **** the people that work night shifts, right? Do your maintenance reboots later!

  • TheLordMarvel Tom Hale (@TheLordMarvel) reported

    @JamesHarpur @virginmedia Couldn't agree more Jay. Bloody thing goes down more often than its up.

  • olivernorgrove Oliver (@olivernorgrove) reported

    @virginmedia Hi guys, I'm currently unable to access the internet through my WiFi. My phone is telling me that a sign in is required. Is there an outage in my area? (DA7)

  • AnnJWilson Ann Jeanette Wilson (@AnnJWilson) reported

    @virginmedia Any ideas why I'm only getting around 55mps download speed when I pay for 200mps. As for upload if I'm getting 1mps then it's a good day. I'm in the DE3 area of Derby and nothing is coming up saying there are problems.