Virgin Media

Virgin Media Outage Report in Stepney, Greater London, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stepney, Greater London, England 03/13/2026 16:05

March 13: Problems at Virgin Media

Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stepney, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Islington, City of London, Croydon, Ilford, Hackney, Hammersmith, Waltham Forest, Wembley, Merton, Dagenham, Kensington, Dartford, City of Westminster and Newham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomIslington Internet
United KingdomLondon Wi-fi
United KingdomCity of London Wi-fi
United KingdomCroydon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

  • SamWickett1 Sam Wickett (@SamWickett1) reported from Bromley, England

    @virginmedia so customer service just hung up on us after putting us on hold for over half an hour and failing to deal with an issue which your app said you can deal with. Only want a wifi booster and the customer service I have received was atrocious

  • Lucy__Oulton Lucy Oulton (@Lucy__Oulton) reported from Tottenham, England

    @virginmedia Also, it's really ethically bad of you that as soon as I reduce services and money you start calling me anyway, I don't know what the 1st call or the 18th call is going to do apart from make me switch providers from the harassment

  • JanineAdelman Curly O's (@JanineAdelman) reported from Barnet, England

    @virginmedia If you read this correctly you would see that I said broadband is not the issue - it's everything else, and trust me we gave engaged with you on numerous occasions including 6 engineers who have so far failed miserably.

  • TimAtkinsPhoto Tim Atkins (@TimAtkinsPhoto) reported from Hackney, England

    @virginmedia It’s fibre only. How do I cancel when customer service is so bad! I have had 2 calls ended tonight as they don’t want to cancel my contract. So bad. Your front of house is appalling and can tell by the number of complaints on here in such a short space of time. :(

  • nicoloarena Nicolò Arena (@nicoloarena) reported from Hackney, England

    @virginmedia No, thanks. I need to cancel ASAP

  • koksal Köksal A. (@koksal) reported from Richmond, England

    @virginmedia Check the customer support phone records. Accnt: 315695405 Area Ref: 03

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia I have run all the checks and it’s still really slow, can you advise who I contact to resolve this .

  • deb_mae_ellis Deborah 👩‍💻 (@deb_mae_ellis) reported from Poplar, England

    @virginmedia I’ve called this evening told me to wait said signal sent to activate but I’m still waiting for channels

  • alansbrown alan brown (@alansbrown) reported from Hackney, England

    @virginmedia Still can't stream 4k @NetflixUK and @YouTube as frame rate issues. Same since installed mar2017 :-(

  • koksal Köksal A. (@koksal) reported from Hammersmith, England

    @virginmedia I have already done all the efforts as a good customer but you @virginmedia refuse to do your part by not listening and keep disappointing your customers

  • pandsreid Susie20RF (@pandsreid) reported from Merton, England

    @virginmedia Yes, says you are looking to fix by 4pm. Will sign in for updates and compensation..

  • matt_angelo_84 Matt Angelo (@matt_angelo_84) reported from Bromley, England

    @SkyHelpTeam Internet down again! Asking to book an engineer through mysky app again but think it’s time to cancel and move to @virginmedia This is the 3rd Engineer visit this year #poorservice

  • ThePamFord Pam Ford (@ThePamFord) reported from Ilford, England

    @virginmedia no service in E18 oh please sort it out

  • PaulGrayburn P͟G͟ t͟w͟e͟e͟t͟s͟ (@PaulGrayburn) reported from Romford, England

    @itsnoel @RantAbulus @virginmedia @Virgin_Victoria Yeah I’m happy with this one. The Hub I had previously was dog shit. Normally get a bit quicker then what Speed Test got tonight, can hit 390Mbps from time to time.

  • AlexHNGilbert Alex H.N.Gilbert (@AlexHNGilbert) reported from Islington, England

    @virginmedia I need to cancel my service ASAP. You won’t even answer the phone..

  • GracialNation gracieface (@GracialNation) reported from Hackney, England

    @virginmedia what is your complaint phone number please as I’ve filed a complaint but no one as contacted me yet.

  • JanineAdelman Curly O's (@JanineAdelman) reported from Barnet, England

    @darin_burrows NOT @virginmedia package is great as is broadband, but Customer Service is hopeless if it doesn't work correctly. One year in still not sorted and getting ready to leave.

  • tonysacting tony pickering (Roy) (@tonysacting) reported from Camberwell, England

    @virginmedia Interesting when you get disconnected the moment you tell the agent the deal to stay with you as a loyal customer is way higher then new customers and £20 a month more than @SkyUK Especially when your charging me per minute to call you as you never fixed my landline

  • Knocker75 Karen Holmes (@Knocker75) reported from Dartford, England

    @virginmedia my mums tv/broadband went down at 8.30pm last night, you said it would be back up and running by 12.30am, still not working this morning she’s been told it should be back in at 4.30pm today. No mention of the problem! #ridiculous #compensation

  • RaymondBarker4 raymond Barker (@RaymondBarker4) reported from Camberwell, England

    @billzo86 @virginmedia I got a reply saying some people are having problems playing fifa I'm 61 years of age I don't play fifa I'm a big boy now

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SimonJD75 Simon dilley (@SimonJD75) reported

    @virginmedia Good morning, When we rang to take your TV service (already have phone and broadband) we arranged on 28/11 and confirmed the date 11/12. We then rang again on Wednesday 9/12 to check installation date and the agent confirmed 11/12. Really angry as my wife took leave from work.

  • SimonJD75 Simon dilley (@SimonJD75) reported

    @virginmedia I Have been a customer for a number of years. We nearly went with @skytv 2 weeks ago, I think I will probably now will.

  • LittleKingSim Little King Sim (@LittleKingSim) reported

    @virginmedia @CMSENSZE Haha, and mid February is as quick as you can fix things? How pathetic, ESPECIALLY now when so many people at working from home. If I were your customer I’d leave within contract, you’re clearly not meeting your end of the contract so good luck pursuing me for the amounts left.

  • katy_morris Katy Morris (@katy_morris) reported

    @virginmedia No internet service in TW9 since yesterday lunchtime. Your website says "no known issues" but 151 says engineers are working on a "really complicated" problem, without giving any timeline. When will we have internet again?

  • liza_rees Liza Rees (@liza_rees) reported

    @virginmedia Our broadband installation has been pushed back by over 2 weeks. I’m due to host a virtual company wide event so need internet. Customer services have been awful! I am told different information & lied to daily. I need to speak to someone urgently! @MoneyTelegraph

  • j394_ . (@j394_) reported

    @virginmedia absolute shocking service. I’ve been trying to contact yourselves for the last 3 days and I’ve been waiting an hour each time. 100% leaving now, I’ll just probably cancel my direct debit with you if this continues.

  • LindaSWilkinson Linda Wilkinson (@LindaSWilkinson) reported

    @catherine_mayer @virginmedia Advise Zen it never goes down unless BT line is compromised

  • mh_raza Haider Raza (@mh_raza) reported

    @virginmedia No...but even if they give explanation it wouldn't help me. I can't be without internet for the next 3 months. I have to find another service provider. @virginmedia I need my contract terminated without penalty. I should rather get refund as your service has been beyond worse.

  • LloydGHale Lloyd Hale (@LloydGHale) reported

    @virginmedia We’ve got that number and already called and have taken all recommended actions which we’d already tried anyway and are just going round in circles- you need to send an engineer out surely? What sort of service is this?

  • steveharvey8 steve harvey (@steveharvey8) reported

    @virginmedia can you please explain to me why for the last 12 months your phone lines are completely automated using the covid excuse an internet and phone company cant seem to set its staff up at home ? Ive had the worst years service off you nothing but problems