Virgin Media

Virgin Media Outage Report in Stepney, Greater London, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stepney, Greater London, England 03/26/2026 04:40

March 26: Problems at Virgin Media

Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stepney, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Poplar, Hammersmith, Southwark, Stanmore, London, City of Westminster, Merton, Barnet, Hackney, Croydon, Islington, City of London, Hampstead, Ilford and Greater London.

Loading map, please wait...
City Problem Type Report Time
United KingdomPoplar Internet
United KingdomHammersmith Internet
United KingdomSouthwark Total Blackout
United KingdomStanmore Total Blackout
United KingdomLondon Internet
United KingdomStanmore Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @superstaryas7 @virginmedia Exactly the same issue for me. Constant tv and broadband outages for weeks and zero ‘customer service’ from @virginmedia cowboys

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @RuthPetrie1 @virginmedia Same for me. They’re a disgrace . When you phone their offshore call centre , rude operatives try to tell you it’s a loose cable on your box. Tv and broadband outages daily for me for last few weeks in sw5 @ofcom

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @c1boon @emma_charlie_tc @ktstripe @AnneCross1 @virginmedia When I called them they blamed my issues on rats !!! Still without reliable tv and broadband 3 weeks later @ofcom

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @RuthPetrie1 @virginmedia @Ofcom Thanks I don’t hold out much hope . Someone had informed me the issues are to do with them not upgrading the cabinets you see on the pavements outside. The older cabinets cannot Cope with high usage !!! @ofcom

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @robackroyd @virginmedia Trust me the call centre will never give you correct info . I say this as someone whose broadband and tv has cut out almost daily in last few weeks @ofcom

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @iheartsnuggles @virginmedia Yes. It’s more often down than not

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @LynseyAnneWhite @virginmedia @Ofcom When they cannot even run a consistent broadband and tv service in central London you know they’re an unreliable organisation . Plus you cannot get through to customer service . On hold for hours and when you do get through you get someone rude who cannot communicate

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @charlieboy055 @virginmedia Yup they’re a disgrace . The worst ‘customer service ‘ I ever experienced .broadband and tv keeps failing in sw5 and they don’t care! @ofcom

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @OoverMatic @virginmedia Same problem here in sw5. It never works , no explanation from the appalling rude customer service staff. Time to leave ! @ofcom

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @charlwadephoto @virginmedia Same problem for me in Sw5. Worse of all they could not care less

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @Chagrilled @virginmedia Never going to happen . You should go elsewhere like I am

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @LynseyAnneWhite @virginmedia Just cancel and take your business elsewhere . I just waited on the line for over an hour to talk to someone offshore who could not explain the constant faults

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @virginmedia I have raised many complaints. Just received an email in broken English that made no sense . And, weeks on, the faints still continue! @ofcom

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @klester1982 @virginmedia Their ‘customer service’ people are a disgrace . Their service even worse . Constant outages of broadband and tv in sw5 @ofcom

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @HaugheyJulie @jpbroughton @virginmedia Indeed: you might as well not bother calling . The worst ‘customer service ‘ I’ve ever experienced @ofcom

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @ariangarden @shep23 @virginmedia Mine constantly goes down in sw5 @ofcom

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @virginmedia Just now. The service is appalling. They have no up-to-date info on faults, they can’t explain why faults often happen in SW5 9, and point blank refused to put me through to someone who could explain the faults, and also refused my request for a call back from a Uk based manager

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @WaveNathan @virginmedia Same for me tonight . No tv or broadband in sw5. It’s the third or fourth outage in as many days

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @virginmedia I have raised many complaints . I just had a reply by email in broken English weeks later. The reply made no sense. Three weeks on the faults continue @ofcom

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @virginmedia My issue is that this happens all the time . It’s about the seventh fault in as many days . The tv and broadband both constantly go down , service is totally unreliable . So even if you ‘fix’ it, it will probably only work for a few hours @ofcom

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • terakopian Edmond Terakopian (@terakopian) reported

    @stuartfreedman @virginmedia @zeninternet Good to know. Thanks. To paraphrase, Virgin’s response a couple of days ago, was akin to, we’re just as bad as the others!!!!

  • SamPlan16007005 Sam Plant (@SamPlan16007005) reported

    @virginmedia Called them twice already, was told it had been escalated but heard nothing back. Also submitted a complaint. General outcome you never take any action just waste my time.

  • terakopian Edmond Terakopian (@terakopian) reported

    @virginmedia Alas, third time this week, the #virginmedia #broadband is down. Unacceptable failure rate.

  • Dotts1805 Paul Dotter (@Dotts1805) reported

    @virginmedia Getting about 125Mb D/L and 25Mb U/L wired (paying for 500Mb) and where I can get a wireless signal about 70Mb down and 10Mb up. Wireless dead spots in places that were fine 12 months ago with no router changes or movement and no new devices added.

  • nanoukacabra No, Nook (@nanoukacabra) reported

    Jeez, the @virginmedia website is awful for checking and reporting broadband issues. It's literally just told me that there's a known issue that affects multiple customers in my area, so instead of letting me to log that it also affects me, it's asked if the router is plugged in

  • Tim80422961 Tim (@Tim80422961) reported

    @virginmedia Reset yesterday evening. Ping this morning is 2.12mbps download and 22.71mbps upload. Looks like the problem is further upstream? Download has been particularly poor lately and we are not doing anything different.

  • nanoukacabra No, Nook (@nanoukacabra) reported

    @virginmedia Yup, that's showing, possibly because I've reported it. The issue is that to get to the 'report an issue' stage, I need to cycle through at least two iterations of 'turn router on/off', which only serves to discourage customers reporting genuine faults

  • ALBuff1 Amy Buffone (@ALBuff1) reported

    @virginmedia And how do you propose I do that when I have no signal??

  • Kevinj86 🅺🅴🆅🅸🅽 🅹🅴🅽🅽🅸🅽🅶🆂 (@Kevinj86) reported from Harlow, England

    Getting bombarded with calls from someone saying they work for @virginmedia and I have a problem with my broadband - five times this week! #nightmare @Ofcom

  • pjmckee Pete McKee (@pjmckee) reported

    Genuine question @virginmedia. Why might it take "between 2 and 48 hours" to reconnect a service? I'm not trying to be clever, I'm genuinely curious as to the process