Virgin Media Outage Report in Stepney, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Beckenham, Ilford, Enfield Town, Merton, Waltham Forest, City of Westminster, Hammersmith, Paddington, Southwark, Newham, Hackney, Stratford and Romford.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Wi-fi | |
| Croydon |
Internet | |
| London |
Internet | |
| Croydon |
Total Blackout | |
| Beckenham |
Wi-fi | |
| Ilford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia Nope but your call centre and engineers told me that a ‘laser part’ needs replacing in Earl’s Court square sw5. They also said 500 homes are affected. Can’t tell me when it will be fixed. Problem ongoing for 3 weeks @ofcom
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Ssb316
(@ssb316) reported
from
London, England
What a night for my @virginmedia Broadband AND TV to go down... Missing #LIVARS and #TheApprentice #FirstWorldProblems
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@Lashtbytashanna @virginmedia Agree . Same happened to me . A disgrace . Never experience such bad rude customer service in my life
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia @TomalinHQ Without doubt they’re the worst provider and worst for customer service . They just could not care less
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Dr. Amerah Ahmed
(@Amerah_Ahmed) reported
from
Kensington, England
@edward_baran @virginmedia I am really horrified at their service..... I just can’t believe the way they speak to customers. I spoke to 3 different individuals who were so righteous. I understand you work for a big brand however that does not mean you can have a big ego....you are not @richardbranson
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brazen productions- jules hussey
(@brazenprods) reported
from
Camberwell, England
@jackthorne @genevievebarr @BBCScotland Hello @virginmedia NOW your service is bad and your programme guide is totally wrong. Good job I knew #TheAccident was really what was on at 9pm.
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Revolution & Impression Beauty Clinic
(@abeautyclinic) reported
from
Barnet, England
@virginmedia still with out broadband from Saturday 26/10/19... I really don’t understood what’s happen. Is not possible call and fix problem. I highly don’t recommend your company!!!!
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@reeshashasha @virginmedia My internet and tv is off more than it’s on ...as for their customer services you might as well talk to yourself
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@Amerah_Ahmed @virginmedia They are a joke . For the past two weeks constant faults on tv and broadband in sw5. They do nothing . Non existent rude customer service . Time to leave
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Nese Ceren
(@NeseCeren) reported
from
Camden Town, England
@virginmedia And I love (!) how you still say “if” I qualify for compensation... we have no internet since tuesday.. The issue is known. Your colleague mentioned “an intermittent loss” and suggested I should reboot every 2 hours and hope that I’m connected for minutes in btw.
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@Amberjohill @virginmedia Same problem in sw5 . Good luck asking them for help ! They don’t care !
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@AnotherRunHQ @virginmedia Same in London sw5. They won’t even acknowledge the issue
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia @SirJayKing I’ve had no tv or broadband for days in sw5 London . Dire customer service . You might as well talk to the wall
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Dr. Amerah Ahmed
(@Amerah_Ahmed) reported
from
Kensington, England
Nor matter what the method of engagement may be with a customer. Never forget humanism & humility! You reached the levels of success because of ‘Once upon a time’ those values existed. Note to @virginmedia #MasterMinds #WednesdayThoughts #WednesdayWisdom #CustomerExperience
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@Amerah_Ahmed @virginmedia @richardbranson Absolutely it’s just extraordinary . I pay them 70 quid a month to be Spoken to like dirt by someone who has no knowledge of all the problems and can’t construct a sentence . The most appalling service I have ever experienced . The problems in sw5 have gone on for weeks @ofcom
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Revolution & Impression Beauty Clinic
(@abeautyclinic) reported
from
Barnet, England
@vmbusinesshelp @virginmedia Engineer spend yesterday 2 h and today 4 h still not working. I trying call so many times. No one pic up phone.
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@orientalsue @virginmedia This is a scam . Scammers and fraudsters are targeting (by dm) the literally tens of thousands of people who complain re #virginmedia’s appalling service and unreliable broadband / tv on here each hour @virginmedia @ofcom
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Nese Ceren
(@NeseCeren) reported
from
Camden Town, England
@virginmedia Thank u 4 quick response. customer services are aware of the issues. Today I called again for compensation, as I’m spending so much money daily to use mobile & other data. I’ve been forwarded a link to register fault (that is known in postcode area) yet web says no known issues.
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Greyman (Gary A)
(@GaryAblett3) reported
from
Kingston upon Thames, England
@virginmedia No, the customer service team did not give me one. The complaint is on the system though and was confirmed today before the phone was put down on my face. The speed test was conducted with one device only.
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@drewthescrew @richardbranson @virginmedia @Ofcom Agree. To be honest the even bigger issue is the literally thousands of people comparing about #virginmedia every hour on here to no avail.. They don’t care about customers ! @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jax
(@Gellyfsh) reported
@SiSu41751720 @JDee1235 @virginmedia I’ve got one coming next week! Because my box (stop it!) keeps recording random crap, jumping and not recording what I want it to.
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.
(@wr_ghty) reported
@virginmedia Phones are the worst. But issues with ring doorbell, tv’s, fire sticks, iPads, Nintendo switch.
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noks
(@cowboyliken) reported
Second day, same time,@virginmedia fix whatever’s wrong, this internet breakdowns for what when them price increase emails comin in every other month?
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JPR
(@jpreed30) reported
@virginmedia @VirginMediaIE Hello. Still having issues with WIFI, What is the best way to get help? Wifi signal appears to be connected but devices will not load pages or apps. Turning off wifi enables 4G to load pages etc instantly. Rebooted and turned on / off all kit.
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Jax
(@Gellyfsh) reported
@SiSu41751720 @virginmedia Oh their phones are crap. I rang the other week to update my contract and it was like severing my own limb it was that painful. But thankfully, I rarely actually have to speak to anyone!
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🟣 ScoobyDrue
(@scoobydrue) reported
Recently got Virgin Media as my ISP and my Wi-Fi is shocking. Few dead zones in the house and the connection is so unstable it’s causing digital artefact’s when listening to sound via my Amazon Echo Studio’s over wifi less than 1 meter away Not a great first impression
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Giacomo Tobiolo
(@TobioloGiacomo) reported
Can someone tell @virginmedia that is ridiculous to have internet down on the 26th of December where everyone is on a comatose state watching crap tv? Thank yew
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Ian Greener
(@ijgreener) reported
Well @virginmedia, it's now 36 hours since we've had any services at all from you (TV, phone, bb) and no engineer until 3/1. Why am I paying you for this level of non-service? Tempted to cancel my direct debit.
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liam ward60
(@liam_ward60) reported
@P_OsborneAuthor @BarryKeoghan Yep got to watch it Christmas day no point in wasting valuable Christmas on the awful rte and terrible virgin media to entertain us over Christmas with repeated repeats and same movies year after year shame we re forced to pay a tv licence 4 their rubbish was a good movie though
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Paulos
(@Paulos0987) reported
@virginmedia It was fixed, but half the day had past already. My complaint has already been sent to VM and I await a response from them.