Virgin Media

Virgin Media Outage Report in Stepney, Greater London, England

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The latest reports from users having issues in Stepney come from postal codes E1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stepney, Greater London, England 01/24/2026 09:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stepney, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Fulham, Greater London, Hackney, London, Croydon, City of Westminster, Southwark, Poplar, Chingford, Wandsworth, Harringay, Romford, Newham, Loughton and Orpington.

Loading map, please wait...
City Problem Type Report Time
United KingdomFulham Total Blackout
United KingdomGreater London Wi-fi
United KingdomHackney Total Blackout
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

  • MCPlatt Marie-Claire (@MCPlatt) reported from Camden Town, England

    @virginmedia just been on hold to your business help line for AN HOUR and then just cut off and told to hang up. All our staff at home /1

  • TheOliveRoomsE9 The Olive Rooms (@TheOliveRoomsE9) reported from Hackney, England

    @virginmedia y ya our service is absolutely shocking. Been on hold for 22 minutes, sent messages no replies. Will be cancelling

  • LukasDiSparrow i hate you (@LukasDiSparrow) reported from Camberwell, England

    @virginmedia YOU DO NOT ANSWER THE PHONE!!!!!!!! AND IF YOU DO YOU PUT ME ON HOLD AND HANG UP!!!!!!!!!!!!😡😡😡😡😡😡

  • Aldershot1974 Pegasus (@Aldershot1974) reported from Walthamstow, England

    @virginmedia been trying for three days now to cancel/suspend my sports channels Call Centres just not answering Hours it big time I can’t afford it When will you allow us to cancel online if your call centres are closed or is it easier to just keep taking my money

  • PinnellWilliam William Pinnell (@PinnellWilliam) reported from Walthamstow, England

    @virginmedia four days for an engineer to come and install a new router! Awful service for those of us having to work from home.

  • AlexHNGilbert Alex H.N.Gilbert (@AlexHNGilbert) reported from Islington, England

    @virginmedia I need someone to come round and fix my bullshit Wi-Fi please. I’ve tried calling a million times. No luck

  • SophieHTayler Sophie (@SophieHTayler) reported from Bromley, England

    @virginmedia Online it says no issues, on the phone it says there are issues in this area

  • jdaykin Jerry Daykin (@jdaykin) reported from London, England

    @MichaeljonF Good question... just having a bit of an iffy connection last few weeks. I have a full on Google WiFi Mesh network... tried to iron out a couple of dubious hacks in the system... plus I’ve upgraded the core hub to the Nest WiFi Router now. Starting to suspect it’s Virgin Media 😂

  • andreas_krieg Dr Andreas Krieg (@andreas_krieg) reported from Hammersmith, England

    @virginmedia It still comes and goes. Absolutely unreliable to work from home when I get kicked out of conference calls because the broadband is down. This is very poor after almost 12 hours! #WorkFromHome

  • apoltix Christian Rasmussen (@apoltix) reported from Camden Town, England

    @virginmedia Both wired and wireless. I’ve reset the hub a few days ago and it’s just as slow after. I have made no changes to my setup.

  • AzukaFred Wang Lin (@AzukaFred) reported from Dartford, England

    Okay, so it’s not just O2. People on other networks are having issues too O2, Three, Vodafone, EE, Giffgaff with most the issues BT, Tesco Mobile & Virgin Media with a few

  • tvarsanyi Toby Varsanyi (@tvarsanyi) reported from Tottenham, England

    @virginmedia No there are no issues and it seems to be working again now. The service of late has become really inconsistent and unreliable.

  • MCPlatt Marie-Claire (@MCPlatt) reported from Camden Town, England

    @virginmedia and internet not working in the office so no one can work remotely. Huge problem for a charity please can you sort!!! /2

  • N16Breda N16Breda YesWeRepealedThe8th (@N16Breda) reported from Hackney, England

    @EmmaMatthewsDC @virginmedia Similar problem here. Email stopped syncing to Outlook at 19.47 - altho webmail still functioning 🙄

  • Ashishpatel1972 🧑🏿‍🦼Ash Patel🧑🏿‍🦼 (@Ashishpatel1972) reported from Croydon, England

    @harispurs82 @SkyHelpTeam @virginmedia Hence my point initially being Brandon owns a fraction of VM I don’t see them doing what Sky have done for for their customers. @skytv are far better for customer service.

  • damawa42 Daniel W (@damawa42) reported from Camden Town, England

    @virginmedia Your text service can only provide exactly the same info as the status page, so please refrain from wasting people's time by recommending they use it to receive further updates. Waste of my time, waste of their time.

  • Kadz_FN Kadz (LF Duo) (@Kadz_FN) reported from Walthamstow, England

    @virginmedia fix ur internet plz I’m getting 25% packet loss on upload side and my upload speed in half

  • LukasDiSparrow i hate you (@LukasDiSparrow) reported from Camberwell, England

    @virginmedia YOU **** HEADS JUST HANGED UP ON ME WHEN I WANTED TO CANCEL!!!!!!!!!!

  • Barchetta66 Helen Pinkers (@Barchetta66) reported from Islington, England

    Great timing, the @virginmedia box has gone down. #isolation

  • AndyBullyBull Andy Bull (@AndyBullyBull) reported from Poplar, England

    @virginmedia I wouldn’t bother. No one has bothered to explain to my 85 yr old mum why her account has been cancelled and her PAYG balance (~£100) cleared out. No response to our formal complaint and no one willing to discuss. Shameful treatment of vulnerable customer.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PThrale Pete Thrale (@PThrale) reported

    @virginmedia The world to stay! All I wanted was you to say oh ok we’re sorry to hear this we’ll cancel it right away. But oooooh no not you guys you over me 1 bazillion Mb of Broadband every single channel every known to man at my disposal. But I just wanted to cancel

  • Supermum88Ad Amy Davidson (@Supermum88Ad) reported

    @virginmedia It broadband billing I was having problems with thought I best clarify that.

  • SheaChristie3 Shea Coffey (@SheaChristie3) reported

    @virginmedia After days of calls and texts for your retention department it would seem unlikely to be a scam. I have screenshots of everything, just incase you need them later for training. But as I say this clearly needs looking into and a wider audience than Twitter. Thanks for your help!

  • KI55andTELL D 🏴‍☠️🏴‍☠️🏴‍☠️ (@KI55andTELL) reported

    @virginmedia I knew there were issues in the area! I already told you that! When will it be fixed?

  • catherine_mayer Catherine Mayer (@catherine_mayer) reported

    @virginmedia Do you know which issue I'm talking about? I blacked out the postcode in those images

  • KatieHi29458272 Katie Hickey (@KatieHi29458272) reported

    @virginmedia After missing a half an hour of the show it came back but was very slow and often froze. Surely even when the app is busy it should be able to cope?

  • TheRandomAnt Ant (@TheRandomAnt) reported

    @virginmedia Now they are saying July 1st. That's unacceptable, they've had since March to fix this.

  • JunoMawhinney Juno Mawhinney (@JunoMawhinney) reported

    @virginmedia Wifi in my house is so poor I ran out of data in my own house. I can’t watch anything via my phone outside my living room without a poor connection! I have virgin media and virgin mobile but it’s 💩💩💩

  • PThrale Pete Thrale (@PThrale) reported

    @virginmedia Then everytime I get to the bit where it’s cancelled you magically disappear from your desk for an hour and never return. This mug has to then go through the whole entire pantomime again we’ll I’m not doing it for a fourth time.

  • felhaunter lee-yon-ar-dow (virgin media hate account) (@felhaunter) reported

    @virginmedia yes ive checked it for issues, yes ive signed in to run through diagnostics, yes ive been told this before, no it hasn't fixed anything