Virgin Media Outage Report in Stepney, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 10: Problems at Virgin Media
Virgin Media is having issues since 06:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Ilford, Croydon, Tower Hamlets, City of Westminster, Hammersmith, Wembley, Southwark, Dagenham, Camden Town, Hackney, City of London, Romford, Barnet and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 Ilford |
Internet | |
| London |
Wi-fi | |
| Ilford |
Internet | |
| Croydon |
Internet | |
| Tower Hamlets |
Wi-fi | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@MoneyTelegraph another @virginmedia fiasco! 🤨 Been going on for over a year, just checks mums messages. Internet constantly going down!
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Matthew Thistleton
(@ThistletonM) reported
from
Ilford, England
@virginmedia Thank you for your response, the TV connection is still often very slow or (having just come home from work) currently not connecting to Netflix or catch up (error NW-2-5)
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Tim Davies
(@TimHDav) reported
from
Tottenham, England
@virginmedia The phone of course is still not working. Outrageous. This is despite assurances that an engineer would be sent & that it would be resolved in several hours! Utter nonsense. I would like to escalate my complaint now please. I will dm my number & please arrange for me to be called
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Bethany want
(@BethanyWant) reported
from
Bromley, England
@virginmedia It is only effecting one room in the house. On all devices. I have checked my area and there are no known issues
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Wilder Fulford
(@wilderfulford) reported
from
Kensington, England
@virginmedia @virginbroadband. You have failed to fix the failings of your fibre optic so-called broadband in W11 for months. We are going back to BT as soon as we can.
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Bobby Harding
(@bobby_harding_) reported
from
London, England
@virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.
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Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
@ben_reed_73 @Scoutsscarter @BBCBreakfast @virginmedia I have been with them for 12 years. Love the product, hate the service
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Mark Gould
(@yiddo71) reported
from
City of London, England
@virginmedia you have the worst mobile customer service in the world absolute disgrace #ripoff #con #virginmedia #virginmobileuk
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CD 🌸
(@channa_2012) reported
from
Hackney, England
@funkyfairy78 @virginmedia They will owe me a refund in September and I’ll make sure I get it 👆🏼 They’ve been messing me around for so long with their rubbish service, I should’ve cancelled months ago! #virginmedia
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Sam Peel
(@SGuggiariPeel) reported
from
London, England
@virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!
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Paul Dart
(@Enfield67) reported
from
Ilford, England
@virginmedia We’ve got through and the customer service man was very rude
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
Unbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia
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Jane Hirst
(@JaneLHirst) reported
from
Barnet, England
@virginmedia I'm sorry, if your people can't get their acts together I'm not going to chase them and I'll be looking into our service options tomorrow
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please
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Bethany want
(@BethanyWant) reported
from
Bromley, England
@virginmedia It keeps going down on all devices now.
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CD 🌸
(@channa_2012) reported
from
Hackney, England
@virginmedia Called back, held for another 15mins, was finally put through to the correct dept & have cancelled. I just want to say how rude the agent turned when I declined the offer to stay, & once it was all done he just cut the call off. Glad I made the right decision #virginmedia
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Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia Indeed that is the problem
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Muhammad Saeed Mulla
(@mmulla) reported
from
Walthamstow, England
To be fair, this is probably a PR person tweeting this, but really bad PR for @VirginMedia if they think that this is secure. Plus they missed the whole point, which was that the password was stored in plaintext.
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Bobby Harding
(@bobby_harding_) reported
from
London, England
I have just received the most atrocious customer service from @virginmedia ! WiFi was supposed to be here two days ago because it was signed for at the wrong address & I’ve just been told by a supervisor that there’s nothing they could do, thanked me for my time. Then hung up!😡
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Paul Dart
(@Enfield67) reported
from
Enfield Lock, England
@virginmedia After all that, the new contract by email shows the phone part of the deal has been down graded to weekend calls only despite my Dad saying he needed to keep all time calls as he spends ages on phones to hospitals and doctors for appointments. I’m sure this wasn’t what was agreed
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Muhamad Jawad Shayeq
(@Awazeshayeq) reported
@virginmedia Ask me to email u Details via DM. Forward those onto your Complaints Department & tell them irate customer, waiting for Credit Refunds from Jul’20. They’l review and relevant Team Manager with authority will Call Me, apologise & refund! #Virgin #Broadband #CustomerService
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Danny
(@Danny_Mattocks) reported
@virginmedia Help. Currently been on phone 25 mins compared to when I wanted to change my package which was picked up straight away. Quick enough to answer when use think money is to be earned or risk of loosing it.
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Conwayjr
(@Conwayjr20) reported
@virginmedia My friend who I live with did and he said that it still doesn't work for him. Wifi is a white hub 3 and its showing like an orange light
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Dean Woods
(@deanwoods) reported
@virginmedia Why are Virgin Media treating existing customers differently? All we are asking for is the company to make available the same 'offers' to loyal/existing customers. At the end of the day, the 'customer' is still entering into a new long-term contract.
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Bal2801
(@bal2801) reported
@virginmedia I paid till 3rd and was guaranteed service till 3rd but within hours of putting phone down it all went off. With New Years period and lockdown was unable to even add extra mobile data to our phones. I can’t make this any simpler.
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James McConkey
(@jamesmcconkey87) reported
@virginmedia 5 Times this morning I have been hung up on by Tech Support or referred to Automated support. I have carried out all the steps online and just want to talk to a human! #techsupportfails #virginmedia
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Laura
(@lau_wilko) reported
@virginmedia Turns out not so helpful, no one can just talk to me and explain why since June our Internet is still not working, dont want to talk to a bot #fuming #badservice #virginmedia
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henry churney
(@hcblue) reported
@virginmedia I won’t hold my breath that you will get in touch but the work ref number was 44146215 - by Andy on 31/12 Rudolph ( not his real name) also gave me c311220833 as a complaint number. let’s see if you do something
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Denizzzz
(@izmir7735) reported
@virginmedia can you send direct text to customer service
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Sophie Chapman
(@Sophie_Chapman) reported
@virginmedia Hi! I’m yet to receive a response for a complaint raised in August, yet you’re continuing to substantially overcharge us. Can someone call me today please?