Virgin Media outages and service status in Stepney, England

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (55%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Stepney, England

The most recent Virgin Media outage reports came from the following cities: London, Hackney, Croydon, City of London, Barnet, Hammersmith, Southwark, City of Westminster, Newham, Wandsworth, Dagenham, Orpington, Poplar, Ilford, and Wembley.

City	Problem Type	Report Time
London	E-mail	17 minutes ago
London	Internet	18 minutes ago
Hackney	Total Blackout	35 minutes ago
Croydon	TV	3 hours ago
London	Total Blackout	3 hours ago
City of London	Internet	3 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

• 
  Simpsdj 😷 (@Simpsdj) reported 35 seconds ago from Walthamstow, England

  @yourolly @virginmedia You can cease paying as if you don’t have service they’re in breach of contract.

• 
  Jack Taylor (@jackjctaylor) reported 4 minutes ago from Islington, England

  @virginmedia I’ve just received an email from you saying my new package is ready and shows me renewing for another 18 months, this is dispite the fact I called to cancel last week and we’re due to be cut off on Feb 11th. What’s going on?

• 
  Ian McKenna (@ianmckennaftrc) reported 5 minutes ago from Islington, England

  It must be time to strip the bearded #TaxDodging #Conman @richardbranson of his knighthood every company called #virgin just rips people off & gives appalling service especially @virginmedia

• 
  Dujon (@DHGains) reported 6 minutes ago from Loughton, England

  @virginmedia Can you please advise how I can get in contact with the relevant team to sort out my constantly very very poor Internet connection. Its been practically useless since August, getting worse since Jan '21 and is now making it impossible for me to be in virtual meetings

• 
  Simon Young (@YoungSimon43) reported 9 minutes ago from Walthamstow, England

  @virginmedia this is torture. Second day trying to get through to someone about landline fault. Hold music is excruciatingly annoying.... 25 mins so far today, no answer. Yesterday I could only handle 35 mins. I don’t want to listen daily to this awful music loop with no results

• 
  Head ball boy (@Richardnash12) reported 10 minutes ago from Bromley, England

  @virginmedia my phone line still not working after the engineer fixed a fault in my area please can this be rectified immediately

• 
  Lewis 🇪🇺 (@lewistullett) reported 17 minutes ago from Hackney, England

  @virginmedia Yes please. I'd like to begin a new help desk ticket for our TiVo box. We have reset it numerous times, used a new hdmi cable sent by your colleague and had a signal sent from automated phone line. This needs escalating please.

• 
  Ewa Bakun (@EwaBakun) reported 23 minutes ago from Richmond, England

  After two hours on hold and being switched between agents, I have now been dropped and still have no answers or resolution. Pls how do I get my issues sorted?! @virginmedia

• 
  Courtney Lynn Murray née Hauseman (@Courtneyxx) reported 24 minutes ago from Brentford, England

  @virginmedia No idea? can you let us know and provide compensation for a decade of terrible service?!

• 
  Caz 💙 (@e17caz) reported 29 minutes ago from Walthamstow, England

  @virginmedia having real problems with internet dropping out this weekend - how can I get it checked ASAP please? Working from home....! Thank you.

• 
  Tony Wiseman (@tonywiseman1976) reported 31 minutes ago from Ilford, England

  I still have no cheque refund from @virginmedia AVOID this money grabbing company at all costs & being a ‘valued customer’ does NOT exist in their vocabulary. I’m so glad I’m no longer your customer & have taken my business elsewhere.

• 
  Danny Campbell (@dancmpbll1) reported 35 minutes ago from Eltham, England

  Virgin media are so bad!

• 
  Chris Myers (@CMyersPhysio) reported 37 minutes ago from Kingston upon Thames, England

  @virginmedia waiting for over an hour on two occasions - absolutely useless - I wish I had never started using them

• 
  James Anderson 🏛 (@tufnelljimmy) reported 37 minutes ago from Islington, England

  And @virginmedia is down again in N19.

• 
  Cahal Bannon (@CahalBannon) reported 39 minutes ago from Hackney, England

  @virginmedia is a complete joke. Can’t get even get in the cue to wait for 2 hours on the phone. Online on the website customer service ask function you ask the question and it’s 2 1/2 hours for them to start answering! What can I do to get away from these people?

• 
  Karen Sarah Myring (@KarenMyring) reported 39 minutes ago from Croydon, England

  @virginmedia I sent a complaint by email 17th December but not had a reply this exceeds the 28 days on your complaints policy can you help

• 
  Cahal Bannon (@CahalBannon) reported 54 minutes ago from Hackney, England

  @virginmedia Got someone to call me back. Explained everything very slow and crashes when two people zoom. Will take a week to get someone out only because they think it’s fully broken! I wait with bated breath! 🤔

• 
  Jack Taylor (@jackjctaylor) reported 57 minutes ago from Islington, England

  @virginmedia Yes, but every time I’ve tried a web chat with you I have never received a response. I was waiting 4 hours on Wednesday last week and no one answered after the bot

• 
  Ben Darlow (@kapowaz) reported 59 minutes ago from Richmond, England

  In the four minutes it takes to join an actual queue for customer support, Virgin Media tell me I should use their website to get help *five times*. I can’t do that if my internet isn’t ******* working, can I?

• 
  karen butcher (@karenlilylion) reported 59 minutes ago from Camden Town, England

  @virginmedia I just need the service i pay for to work and not to wait 50 mins for someone to answer the phone and not to be lied to that is all

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Luke Wilkins (@CMMLuke) reported 6 minutes ago

  @virginmedia Hey, is the virgin media Internet fully down or is it just mine?

• 
  Istanbul (@Minilegobatman) reported 16 minutes ago

  @virginmedia I’ve been given a router twice and I’ve till had the same problem. The first one was sparking so had to remove straight away as well a loss of signal many times during the day / night. The replacement is also having loss of signal constantly.

• 
  Mark Finnegan (@finnegan339) reported 19 minutes ago

  I don't care how much Virgin Media push this show I will never watch that **** Ivan Yates. Find someone who knows about sport and isn's a professional waste man and come back to me.

• 
  VF Group LTD (@VfgroupltdInfo) reported 21 minutes ago

  @virginmedia Hi. We have very poor internet!!!! We have written emails every day no response, i have called every day no response. It’s been two week now 😕 Hello Virgin anyone out there?????

• 
  Catherine Leonard (@cat_bay) reported 21 minutes ago

  @virginmedia Could you please request someone call me so that I can complain? I have tried and failed to do this via your phone line. Apparently the complaint I spent time giving to your rep has been closed even though it hasn’t been resolved

• 
  Nancy Windsor 🇬🇧 (@NancyWindsorUK) reported 23 minutes ago

  @virginmedia is internet down in the Derby area?

• 
  HoggGoblin (@HoggGoblin) reported 26 minutes ago

  @AndyGrove14 @virginmedia Same here. Tried everything. Assumed it was an issue with my connection but perhaps not.

• 
  adele lewis (@adele82lewis) reported 26 minutes ago

  @virginmedia It is a billing enquiry however I am now thinking of disconnecting with yourselves due to the poor customer service and extreme price increase can someone private msg me please so I get this sorted ASAP

• 
  ✨princess jayne ✨ (@dad_ayy) reported 27 minutes ago

  @virginmedia is there a way i can live chat with an agent from virgin media? being having issues for over a week WIRED connection.

• 
  Lee (@leedumble) reported 30 minutes ago from Avonmouth, England

  @virginmedia Stay connected what a joke on demand still not working i player Netflix Amazon prime all not working WiFi **** and you won’t answer your phone joke