Virgin Media Outage Report in Stepney, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Paddington, London, Romford, Southwark, Hackney, Bromley, Wembley, Hampstead, City of Westminster, Harringay, Ilford, Croydon, City of London and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Wi-fi | |
| Paddington |
Internet | |
| London |
Internet | |
| Romford |
Internet | |
| Southwark |
Wi-fi | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Stan Braganza
(@sbraganza) reported
from
Barnet, England
@virginmedia no internet in N14 since 1035am. Had to cancel work meetings. Compensation?
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia Supposed to have a 350 meg line. We get speeds of 20 Meg. The router keeps freezing. The router doesn’t reach all the rooms in the house. Internet connection drops regularly. Basically anything that could go wrong does. Terrible.
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Agnese Rovati ✨ English-Italian Translator ✨
(@AgneseRovati) reported
from
Brentford, England
@virginmedia hello? Are you there? Have been a Virgin Media costumer for literally 3 days and I’ve already got the worse service and am very disappointed by the overall experience. I’ve been trying to call someone from the customer service team since Friday to no avail...
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Chris
(@chrisMU19) reported
from
Romford, England
@virginmedia Hi, I’m having issues connecting to WiFi this morning. Phone said I had weak security. I updated the security online, the warning message has gone but WiFi still not working. Can you assist please?
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia No just virgin being terrible. Hence why I want to leave. This is not just a one off. We have had these issues for months and your customer service is terrible as well. So I have had enough
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Pocket Tips
(@invisiblehive) reported
from
Camberwell, England
@virginmedia worst service now. Paying for a TiVo box and have had no wifi or TV working for nearly 9 months now. Have tried a booster now cannot get through to cs.
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Rob Green Jnr
(@rob_green86) reported
from
Poplar, England
@virginmedia Yea I do that and it says to reboot my Hub 3. Which I do and then get 15mb for 2 mins and then back to 4mb. Can you please DM me with a link to online tech support because I've already wasted 3 hours this week trying to get through on the phone.
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Chris
(@chrisMU19) reported
from
Romford, England
@virginmedia I’ve had no internet for 6 hours. I’ve followed all online steps to fix it and none of them worked. Been on hold to 150 for 2 hours now. Can someone please assist?
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🔥Jon Connor (No not that one)
(@realjonconnor) reported
from
Islington, England
@virginmedia It's not even about that. Even when there are no faults. I still get lag and disconnection issues. Very frustrating
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p2.0 ✊🏻 🏳️🌈 #BLM
(@pauldurie) reported
from
London, England
@PippaCrerar @virginmedia If you're using a Virgin router I would buy another one as they're useless Main issue I found was they don't switch between 2.4GHz/5GHz very well If you want stronger signal then switch off 5GHz
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia I have better things to do with my time than phoning @virginmedia The system should pick up on this. Virgin’s system is quick to chase me regarding the return of a bloody hub. Absolutely atrocious service.
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Donnchadh
(@dkurland92) reported
from
Brentford, England
@virginmedia hey is there a problem with the internet in NW London it’s very slow today ?
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia Your broadband is terrible. I am suppose to have 350meg and it is under 20 on speed test. Your customer service team are incompetent at best. Being told I was being put on hold while they try and sort the broadband out and the agent never came back and didn’t call me back either
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Calum Mew
(@calummew) reported
from
Hackney, England
@virginmedia WiFi down in London N15 😫 Every time we call it simply tells us to restart our hub which we’ve done 12 times. How can we speak to a human being? Trying to work from home!
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Dean Callan
(@DeanCallan) reported
from
Camberwell, England
@virginmedia Every night I lose internet, I might just stop the direct debit and see how long it takes you to fix that?
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia Everything. Broadband is terrible. Slow. Unreliable. Your customer service is terrible. I am cancelling the direct debit now. I was on hold for over 1 hour trying to leave
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia Terrible. Please have someone call me so I can leave as I have wasted 1.5 hours on hold trying to get through to do this
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Ian Harwood
(@Ianharwooduk) reported
from
Bromley, England
@virginmedia No just virgin being terrible. Hence why I want to leave
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colin miles
(@kilomilesy) reported
from
Romford, England
@virginmedia 11 days without a landline and 17 texts giving a time and date estimating the fix to be done by and failed every time. Oh well let’s see what tomorrow brings! Crap Virginmedia
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Max
(@maxbhill) reported
from
Croydon, England
@virginmedia Is this really the standard of service you think is acceptable
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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The Oracle at Delphi
(@Nicnackery) reported
@virginmedia As I said in my tweet, your page says there are no service issues. This is blatantly false. Please help.
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DALL-E
(@FunnyDALL_E) reported
@virginmedia Except you aren’t. Nobody has been able to say A) What the problem actually is and B) If an engineer/technician is even on-site. It’s 12:00 so this is when it was estimated to be fixed, they might need a little bit more time so maybe another couple of hours downtime would be fair
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Andy ⚽️
(@andycCAFC) reported
Don’t ever go with @virginmedia I’ve never had so much hassle when disconnecting from a service. Put a complaint in to check the status online to see they are saying they haven’t received one. Truly awful service
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Heehaw
(@Bagflea75) reported
@virginmedia It was their Internet that had gone down. She managed to get the info that your operator was demanding from her bank by which time the Internet was working again. Is it your company policy to treat your customers so poorly or is that reserved for old ladies?
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Abdullahi Mursal
(@AbdullahiMurs83) reported
@Bagflea75 @virginmedia Their customer service is extremely poor and also agents are rude, and bunch of liars
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Reflective Person
(@RelectiveP) reported
@virginmedia raised a #complaint 7th sept, but you have no record of it. Promised call back 2 months ago, surprise surprise never received one. Elderly mother having to pay additional £115 due to change in contract abysmal #CustomerService
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Abdullahi Mursal
(@AbdullahiMurs83) reported
@virginmedia @LutzSchueler hope they are reading this. Virgin media broadband agents are bunch of liars,misleading and compliance failure champions. I have been with a loyal customer for over 3 years. I spent hours and days on the phone with them and they are very bad!! Leaving!!
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Fusion
(@FusionFxllen) reported
anyone else in west midlands area having issues with @virginmedia? been down all morning for me, reset it twice too. @virginhelp
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Paul Thomson
(@swiftchopper) reported
@virginmedia Nope and of recommend no one uses you again. Call customer services to be basically called a liar
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Ben Thompson
(@BenThompson_1) reported
@virginmedia I’m not phoning up and going through it all. We have spent enough time on the phone and the app and still have no internet yet you are fast enough to take advantage of someone. Get someone who will fix this issue once and for all to phone me up or I will be canceling.