Virgin Media

Virgin Media Outage Report in Stepney, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stepney, Greater London, England 03/28/2026 10:35

March 28: Problems at Virgin Media

Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stepney, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Southwark, Hammersmith, Bromley, Mitcham, Islington, Ilford, Newham, Barnet, City of Westminster, City of London, Poplar, Hackney and Romford.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomCroydon Internet
United KingdomSouthwark Internet
United KingdomCroydon Internet
United KingdomHammersmith Wi-fi
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

  • tjwmurphy Timothy Murphy (@tjwmurphy) reported from Paddington, England

    @virginmedia No error. It just fails to connect. The Tick actually appears in the Wi-fi settingswhich makes it seem that the @o2 advert will pop up (the final step before connecting) but it never does. I have restarted my phone several times.

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @virginmedia @SirJayKing I’ve had no tv or broadband for days in sw5 London . Dire customer service . You might as well talk to the wall

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @virginmedia I have raised many complaints . I just had a reply by email in broken English weeks later. The reply made no sense. Three weeks on the faults continue @ofcom

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @MAP_PM @virginmedia This is the norm. They never resolve any faults

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @virginmedia My issue is that this happens all the time . It’s about the seventh fault in as many days . The tv and broadband both constantly go down , service is totally unreliable . So even if you ‘fix’ it, it will probably only work for a few hours @ofcom

  • Amerah_Ahmed Dr. Amerah Ahmed (@Amerah_Ahmed) reported from Kensington, England

    @edward_baran @virginmedia I am really horrified at their service..... I just can’t believe the way they speak to customers. I spoke to 3 different individuals who were so righteous. I understand you work for a big brand however that does not mean you can have a big ego....you are not @richardbranson

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @Amerah_Ahmed @virginmedia @richardbranson Absolutely it’s just extraordinary . I pay them 70 quid a month to be Spoken to like dirt by someone who has no knowledge of all the problems and can’t construct a sentence . The most appalling service I have ever experienced . The problems in sw5 have gone on for weeks @ofcom

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @c1boon @emma_charlie_tc @ktstripe @AnneCross1 @virginmedia When I called them they blamed my issues on rats !!! Still without reliable tv and broadband 3 weeks later @ofcom

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @drewthescrew @richardbranson @virginmedia @Ofcom Agree. To be honest the even bigger issue is the literally thousands of people comparing about #virginmedia every hour on here to no avail.. They don’t care about customers ! @virginmedia

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @virginmedia If you were sorry you’d fix the problems. They’ve gone on for weeks @ofcom

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @virginmedia @TomalinHQ Without doubt they’re the worst provider and worst for customer service . They just could not care less

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @virginmedia I have raised many complaints. Just received an email in broken English that made no sense . And, weeks on, the faints still continue! @ofcom

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @Lashtbytashanna @virginmedia Agree . Same happened to me . A disgrace . Never experience such bad rude customer service in my life

  • Amerah_Ahmed Dr. Amerah Ahmed (@Amerah_Ahmed) reported from Kensington, England

    Nor matter what the method of engagement may be with a customer. Never forget humanism & humility! You reached the levels of success because of ‘Once upon a time’ those values existed. Note to @virginmedia #MasterMinds #WednesdayThoughts #WednesdayWisdom #CustomerExperience

  • marcwhufc marc foley ⚒ (@marcwhufc) reported from Barnet, England

    @PaulGrayburn @30Sixteen @Coffers1981 @JayRudd4 @virginmedia I agree virgin broadband is better sky was ******* useless mate we got all sky sports and even bt sports with virgin and cheaper than sky and never had bt sports with sky 👍🏻

  • Amerah_Ahmed Dr. Amerah Ahmed (@Amerah_Ahmed) reported from Kensington, England

    @virginmedia note...... it is not good customer service to disconnect the call simply because you are unable to answer some legitimate questions relating to your poor service. I made a move to you last month and have to say it is one of the worst decisions that I have made!

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @Amerah_Ahmed @virginmedia They are a joke . For the past two weeks constant faults on tv and broadband in sw5. They do nothing . Non existent rude customer service . Time to leave

  • ssb316 Ssb316 (@ssb316) reported from London, England

    What a night for my @virginmedia Broadband AND TV to go down... Missing #LIVARS and #TheApprentice #FirstWorldProblems

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @reeshashasha @virginmedia My internet and tv is off more than it’s on ...as for their customer services you might as well talk to yourself

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    @RuthPetrie1 @virginmedia @Ofcom Thanks I don’t hold out much hope . Someone had informed me the issues are to do with them not upgrading the cabinets you see on the pavements outside. The older cabinets cannot Cope with high usage !!! @ofcom

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • andy_nichol Andy Nichol (@andy_nichol) reported

    @virginmedia Been there, done that. Your colleague I spoke to was insistent that I had to wait 24hrs for this to fix itself, even though things looked fine from their end, and I simply cannot access my router in any way, shape or form. Absolutely ridiculous situation that...

  • Wordywithbirdy Rachael Bell (@Wordywithbirdy) reported

    @virginmedia Please can you sort Virgin tv Go out please its so unstable one minuite it works then the next its unavailable and refuses me to watch any live tv

  • luboxon Wojtek Lubowiecki (@luboxon) reported

    @AndrewEuropean My router has developed issues since I had mine. Shall I ring Virgin Media or my GP?

  • ScientistExiled Exiled Scientist (@ScientistExiled) reported

    @virginmedia Hello virgin media. I have a problem about incoming calls that are not recognised even if they are saved in my contacts and voice not coming to me. It is not because of my device. I have voice for incoming whatsup or other social media calls but not virgin operator calls. Pls hlp

  • GoluGolgappa Saurabh (@GoluGolgappa) reported

    @virginmedia the broadband internet down in SL2 area. Could you fix it quickly #virginmediadown

  • WillieDee William Donnachie (@WillieDee) reported

    @virginmedia Engineer said it was a wider issue. Our full street have issues with you. You've provided one neighbour with free WiFi boosters but you want to try and up sell us. I just want out my contract now because I'm not getting what I pay for but you just want to charge me. Shocking

  • tricks9 Steve (@tricks9) reported

    @virginmedia any chance u can have a look at my fault as I can't call u as no house phone and my phone does not get a signal in the house

  • AMFleming Anne-Marie Fleming (@AMFleming) reported

    @virginmedia I’ve tried that with VM staff called Marick on 23 Oct for nearly 3 hours - dreadful experience as M had no understanding of issue , said returning my overcharge was ‘good will’ & took ages to answer.I’ve screenshot stuff of conversation. Another example of poor VM service

  • AMFleming Anne-Marie Fleming (@AMFleming) reported

    @virginmedia Yet again more disappointing customer service, no solutions & more of my time wasted & will be wasted trying to resolve tomorrow no doubt - it’s exasperating .

  • mattzina Matt Zina (@mattzina) reported

    @virginmedia customer services. Have transferred me 9 different times. Made me go through security 9 times and kept me on the phone for 1 hour. In the end I had to hang up when they transferred me the 10th time. Is this the worst customer service known to man?