Virgin Media Outage Report in Stepney, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, Hammersmith, Orpington, Waltham Forest, Southwark, Croydon, Ealing, London, Richmond, Newham, City of London, Ilford, Paddington, Barnet and Bromley.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Hammersmith |
Total Blackout | |
| Orpington |
Internet | |
| Waltham Forest |
Wi-fi | |
| Southwark |
Internet | |
| Croydon |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia Just now. The service is appalling. They have no up-to-date info on faults, they can’t explain why faults often happen in SW5 9, and point blank refused to put me through to someone who could explain the faults, and also refused my request for a call back from a Uk based manager
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@Chagrilled @virginmedia Never going to happen . You should go elsewhere like I am
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@LynseyAnneWhite @virginmedia Just cancel and take your business elsewhere . I just waited on the line for over an hour to talk to someone offshore who could not explain the constant faults
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@ariangarden @shep23 @virginmedia Mine constantly goes down in sw5 @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@charlwadephoto @virginmedia Same problem for me in Sw5. Worse of all they could not care less
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@robackroyd @virginmedia Trust me the call centre will never give you correct info . I say this as someone whose broadband and tv has cut out almost daily in last few weeks @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@c1boon @emma_charlie_tc @ktstripe @AnneCross1 @virginmedia When I called them they blamed my issues on rats !!! Still without reliable tv and broadband 3 weeks later @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@RuthPetrie1 @virginmedia @Ofcom Thanks I don’t hold out much hope . Someone had informed me the issues are to do with them not upgrading the cabinets you see on the pavements outside. The older cabinets cannot Cope with high usage !!! @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@klester1982 @virginmedia Their ‘customer service’ people are a disgrace . Their service even worse . Constant outages of broadband and tv in sw5 @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@MAP_PM @virginmedia This is the norm. They never resolve any faults
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@RuthPetrie1 @virginmedia Same for me. They’re a disgrace . When you phone their offshore call centre , rude operatives try to tell you it’s a loose cable on your box. Tv and broadband outages daily for me for last few weeks in sw5 @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@HaugheyJulie @jpbroughton @virginmedia Indeed: you might as well not bother calling . The worst ‘customer service ‘ I’ve ever experienced @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@charlieboy055 @virginmedia Yup they’re a disgrace . The worst ‘customer service ‘ I ever experienced .broadband and tv keeps failing in sw5 and they don’t care! @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia I have raised many complaints. Just received an email in broken English that made no sense . And, weeks on, the faints still continue! @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia My issue is that this happens all the time . It’s about the seventh fault in as many days . The tv and broadband both constantly go down , service is totally unreliable . So even if you ‘fix’ it, it will probably only work for a few hours @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@superstaryas7 @virginmedia Exactly the same issue for me. Constant tv and broadband outages for weeks and zero ‘customer service’ from @virginmedia cowboys
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@iheartsnuggles @virginmedia Yes. It’s more often down than not
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia If you were sorry you’d fix the problems. They’ve gone on for weeks @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia I have raised many complaints . I just had a reply by email in broken English weeks later. The reply made no sense. Three weeks on the faults continue @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@OoverMatic @virginmedia Same problem here in sw5. It never works , no explanation from the appalling rude customer service staff. Time to leave ! @ofcom
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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amanda barker-dawson
(@mandybd) reported
@virginmedia I have already done this multiple times and it says there are no issues but there clearly are as others in my neighbourhood are struggling too
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Lee Errington
(@LeeErrington) reported
@virginmedia I have tried several time to contact 150 however my phone line is now down. I have tried to call 03454541111 and received mixed advice. One advisor tried to transfer to technical help with no reply then another advisor has advised to ring back in 2 hours
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Ben Boyce
(@bjsboyce) reported
@virginmedia For the time being. 4th outage in 8 days. Longest outage was over 2 days. What are you going to do about this, other than ask me if it’s working again when you’ve just got it working again?
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Gillian Woodward
(@Gillianw2012) reported
@virginmedia Done that 7 times and sent a complaint still nothing but lies
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Tommy YNWA19 Cullinane
(@ThomasCullinan9) reported
@RJmoir @virginmedia I don't trust anyone to care for my mum with everything you see on the tv and news about how they treat you and my mum had an experience with a hospital member and that was the last staw
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Paul Rudling
(@paulrudling) reported
@virginmedia Reluctantly and leaving on bad terms which is a shame from someone who used to praise your company.
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КФVłÐ ЯΛJ ⚡
(@KovidRaj5) reported
@virginmedia well im unable to login to my virgin media account ...
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Allan Shave
(@Shavesy82) reported
Never had such a bad customer experience than I have with @virginmedia. Overcharging, broken promises, lack of support! Awful. @skytv you may have found yourself a new customer.
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Steve Titchener
(@Steve_Titchener) reported
@virginmedia Yes I have tried that. It dosnt show up any issues. The main issue im having is with streaming im getting constant buffering issues on all streaming services but only in the evening.
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ScotLondGirl
(@Scotlongirl1) reported
@virginmedia Cancelled 2 weeks ago due to appalling customer service and ongoing unreliable, slow WiFi. Over the last year I have been told I have too many walls in my house, the box (you fitted) was in the wrong place and all the devices connected must be faulty. #fail