Virgin Media Outage Report in Stepney, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Stepney, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Southwark, Dagenham, London, Croydon, Orpington, Poplar, Ilford, City of London, Hackney, Wembley, Camden Town, Barking, City of Westminster, and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 7 hours ago |
|
Southwark
|
Internet | 7 hours ago |
|
Dagenham
|
Wi-fi | 9 hours ago |
|
London
|
Internet | 9 hours ago |
|
London
|
Internet | 10 hours ago |
|
Croydon
|
Total Blackout | 11 hours ago |
Community Discussion
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Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Tony Wiseman (@tonywiseman1976) reported from Ilford, England@fabsod @virginmedia Disgusting customer services 🤬
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Chloe Saunders (@clogsworth19) reported from Wandsworth, England@virginmedia Hi, thanks for your reply. The issue has been going on for almost a year and on my account, there isn’t an outage in the area. So if someone could contact me that would be great. Thanks
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Johnny Douglas (@revjdouglas) reported from Hextable, England@virginmedia Strangely nobody wants to send out an engineer & offer simple practical help... CEO team contacted over a week ago too...
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Antje Southern (@noneybean) reported from Islington, England@virginmedia That is not true. We are meant to have the fastest speed at 200 but it rarely goes over 50. The connection is unstable and is throttled at busy times. It cuts out and is unreliable plus it is impossible to get hold of support. Shameful and shambolic.
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Imam Mansoor Clarke (@mansoor_clarke) reported from Wandsworth, England@virginmedia I have had issues with it on and off continuously since I joined. 99% of the time the checker says nothing is wrong. Is there any way that an engineer can come and check the stability of my connection? Which decides to cut out every couple of days
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Arun Joseph (@apjoseph2013) reported from Ilford, England@virginmedia Can you arrange someone to call me? I have been trying to call your service since I received the letter - which was middle of Jan.
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Chris Wheal (@whealie) reported from London, England@virginmedia Have you ever not been too busy? You have the worst customer service known to man. Every comedian compares bad customer service to you. You are the benchmark for bad. I have been trying to get in touch for five hours now. Chat, phone, Twitter and SMS.
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davidjpoole (@davidjpoole1) reported from Richmond, England@virginmedia my Wi-fi sucks! The service has been iffy all weekend in Teddington really truly poor service. You need to sort it out.
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Graham Smith 🌹🌹🌹 (@Grmbles) reported from Camberwell, England@virginmedia is there anyone who can help with why my internet has stopped working?
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Martin Donovan ⚒⚒ 🇬🇧🇬🇧 (@303marty) reported from Romford, England@virginmedia Great products Virgin ..I love all of them...But that call centre in the Philippines is disgraceful and lets the entire company down...The one in Wales was very good
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Chloe Saunders (@clogsworth19) reported from Wandsworth, England@virginmedia Hi, the wifi disconnects several times throughout the day. An engineer changed our hub last year. We then spent £80 on wifi extenders/repeaters/boosters. We want to change the wifi channel to see if that works, but login details are incorrect on the hub.
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Drëxl (@PimpOzil) reported from Croydon, England@virginmedia Called again today, and was told my an automated service that all lines are busy and to try again later. I’ve been trying to call since Monday & I would like to put in writing my request to cancel. My account number is 334885003 Can someone DM me so I can get this done TODAY
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Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported from Brentford, England@virginmedia No you probably do it understand the extent of your lack of service. We have been having no internet for weeks and every time we call we get the automated voice saying the line is busy and to call later. 3 WEEKS like this. You guys need to sort this out.
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Agnese Rovati ✨ English-Italian Translator ✨ (@AgneseRovati) reported from Camden Town, England@virginmedia You probably do not get we are in a pandemic and need to be working from home?!?! We’re having issues that are work-related due to your negligence as a provider. We’ve called again and we’re promised the issue would be fixed by tomorrow. Just like last time. LIARS. Refund us all!
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Thomas (@tom_of_lond) reported from Lambeth, EnglandHey @virginmedia how long till you’re gonna fix your wifi been a week now and for those that are wfh its kind of important and shutting your customer service lines doesn’t exactly help get your act together.
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J Λ M Ξ S (@jamesglynn) reported from Camberwell, England@hopburnsblack @virginmedia @vmbusiness Is this Peckham-wide? Ours has been down or on/off for three days too
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Arun Joseph (@apjoseph2013) reported from Ilford, England@virginmedia When I ring this number (which is what I have been trying) all I get is “we are sorry, we are busy, you might want to call us later” & the line disconnects. This is awful service VM. How can you run such an appalling service where we cannot get hold of anyone for help/support.
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Spinnofflondon (@Spinnofflondon) reported from Camden Town, England@virginmedia Yeah I pay more for that not part of your service that I’m paying you for every month
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Mark Pinkerton 💙🚴♂️ (@markpink) reported from Islington, England@Leigh5Tom @virginmedia As an existing customer, they are known for their poor customer service. Can never get through on phone and that is main access point to info. Website CS info poor, with zero joined up thinking. Pretty good speed when working. Good luck!
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グラハム・スミス® (@BancoDePapa) reported from Tottenham, England@virginmedia Made an official complaint as I was without broadband for FOUR days in January in the UB5 area Your resolution team's reply was it's working now.. No compensation, no explanation...Given a number to complain within 28 days that went dead when I rang it..Please DM me for details
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Luke Montgomery (@LukieMontgomery) reported@virginmedia The number and click here link in original email doesn't work, the numbers I've found to call won't let me through without details... I have no way to contact you... Can I sent a private message here?
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Mike (@runningmiker) reported@coxy1976 @virginmedia Unfortunately it’s the same for all broadband providers hiking prices. And to be honest apart from the price rises I’ve not had any major issues with them. But enough is enough now.
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Martyna Rusinek (@MartynaRusinek) reported@virginmedia customer service is an absolute disgrace, I’ve spent the past five days trying to get in touch to someone on the phone as well as chat. After hours of waiting always get the same message that they’re closed for the day! Never experienced worst service!
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Pyrii ♿🏳️🌈🏳️⚧️🇬🇧🦉 (@Pyrii) reportedWell since my internet is out for 9 WHOLE HOURS today with no warning for "planned maintenance" I finally phoned @virginmedia and put a cancel on my internet as I look for better and cheaper options. Virgin wanted me to pay a third more than they're offering other customers 1/4
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Pyrii ♿🏳️🌈🏳️⚧️🇬🇧🦉 (@Pyrii) reportedoffer the same as other customers were getting, even the same as people who went through cancellations. This was after 2 weeks of not being able to get through to cancellations. Unstable Internet, insulting cancellations team. Goodbye @virginmedia 3/4
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princeginger(harry quin) (@pixxie19661) reported@virginmedia well the person had no idea about customer care she was not polite at all i tried to speak to her manager but she refused to put me through i did manage to pay my bill at the end this is the first time a person who works for virgin media was not polite manners count
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Mash Gang (@gang_mash) reported@virginmedia Was told if we have it back on they have to cancel the order to turn it on at the new house, so it's not gone back on and we're using my tethered phone instead
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Coxy (@coxy1976) reported@runningmiker @virginmedia That’s the bit that irks me the most, they earn good money from customers getting the service they are paying for, these companies don’t need to fleece those that can’t access parts of network etc. sky the same, been charging us in contract for broadband speeds we can’t get 🤯
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Nikki Ciereszko (@NikkiCiereszko) reported@virginmedia I’ve just been told that following extensive outages to your service in 2021 which stopped me working from home, & being told that I’ll get a refund, the total amount you will give me is £9. What a joke! And you’ve increased everyone’s bills!!!
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Nyree Kendall RN Dip, DN BSc, MSc, PGC ed (@KendallNyree) reported@virginmedia my internet keeps dropping in the bl7 area of Bolton. My hub has been checked and is fully connected. A message indicating the problem in my area will be resolved in 24 hours if not call back, is not helpful when you work from home and need internet connection