Virgin Media Outage Report in Stepney, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hampstead, City of Westminster, Hackney, Newham, London, Croydon, Ilford, Hammersmith, Southwark, Bexleyheath, Muswell Hill, Camden Town, Romford, Barnet and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 Hampstead |
Internet | |
| City of Westminster |
Total Blackout | |
| Hackney |
Wi-fi | |
| Newham |
Phone | |
| London |
||
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Can you see if fix eta for fault F09107079 is Monday 12th July please
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Andrew Lawden
(@tobe2b) reported
from
Camden Town, England
@virginmedia , bad customer service , yesterday , 1hr of my time , 3 x calls , cut off twice , put through to department you said had been closed for an hour , and demanding money for an old paid up contract, to maintain the service .....unacceptable ! How u resolve this
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Shane
(@Barmybuilder) reported
from
Camden Town, England
@Robshaw00 @virginmedia Thank you I have now emailed CEO as both Twitter and phone line are hopeless 😞 Neighbours have been advised outage is likely to continue until 12th - A further week @virginmedia #customersupport #customerclusterfuck more like
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Richard Sutton
(@RichSuttonActor) reported
from
Ealing, England
@virginmedia I hear your founder is off to space? Well, after the horrific customer service I received from you today, he’s probably safer staying up there . Peace and love.
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Konstantinos Veves
(@k_veves) reported
from
Ealing, England
One more time that @virginmedia network, proves to be unreliable.. How can an IT professional possibly work like this? If you have to restart your router all the time, change Internet provider.. Unacceptable #VirginMedia
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Oliver Pusey
(@OliverPusey) reported
from
Kingston upon Thames, England
@virginmedia No internet this morning, but according to your status page, there isn’t anything wrong. We know it isn’t just us and our whole street is out. Really wonder why we bother with Virgin, your reliability is shocking and your service is horrendous.
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Alex Taylor
(@ART_67) reported
from
Wandsworth, England
@virginmedia Hi, please can you provide advance notice when you are making service repairs. We had a video interview and WFH today and it is really inconvenient.
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Joe Lazarus
(@joelazdrums) reported
from
Hackney, England
@virginmedia Hello. I’ve had no internet yesterday or so far today. It’s imperative that I have it for work. Please sort this out. It’s becoming a real problem as it’s not the first or second time recently. Thank you
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Tim Platt 💙
(@timplatt45) reported
from
Barnet, England
@virginmedia @TwitterSupport video content not loading over Virgin WiFi. WiFi connection is fine and video loads over Virgin 4G. Pls help…?
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Luke
(@Mister_Luke_K) reported
from
Merton, England
@jaykayred @virginmedia Your never get loyalty off them I was lucky enough to move to sky and to be fair they are pretty good at looking after customers
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia can you tell me why we had internet issues for the last three days which are now solved, but I still cannot get Netflix, iPlayer, Amazon prime video or Now Tv. I am sick of paying for extra tv services I cannot access. Would you like to refund me for these days?
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jackie wilkin
(@jaykayred) reported
from
Merton, England
Why don’t companies offer deals for long standing customers not just new? Been with @virginmedia for 25+ years, started back when it was Telewest; want to downgrade, deal I am looking at is £37 for new customers, same package for me is £69. Where is customer loyalty rewarded?
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Steve Race
(@steve_race) reported
from
Islington, England
@vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄
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Steve Race
(@steve_race) reported
from
Islington, England
@virginmedia I need it ASAP… I haven’t been asked when I want it installed; on Saturday last week your customer service person said she would expedite the process.
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Chris Green
(@chrisgreen) reported
from
Hammersmith, England
@virginmedia You know full well that a broken drop cable (which you already know is the issue from the last time you unhelpfully responded) won’t be shown on your service status page. For crying out loud! Your cut-and-paste response is both disrespectful and of no use whatsoever! #epicfail
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Gianluigi Donato
(@johndonato84) reported
from
Poplar, England
@virginmedia what a shocking repulsing customer experience, calling following up with a resolution upon a complaint & request a deadlock letter! 40 min on hold and hanged up on face twice? Shocked! The worst ever possible customer service! Disgusted
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Gianluigi Donato
(@johndonato84) reported
from
Poplar, England
@virginmedia Still shocking, just managed to speak to someone and I have to wait 10 days for a deadlock letter, but again no a single resolution upon my complaints! Fraudulent sales is very bad! Very upset! I’m sorry but this has been the worse customer service ever!
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kaley 🏁
(@kayldavenport) reported
from
Wandsworth, England
im missing all of this bloody game @virginmedia SW17 service is DISGUSTING
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Shane
(@Barmybuilder) reported
from
Camden Town, England
@virginmedia I’d really like the email address or direct contact details of a senior manager or director responsible for maintenance - myself and my neighbours are without a reliable service that we pay for - it’s appalling I’ll be referring this to @WhichUK
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kaley 🏁
(@kayldavenport) reported
from
Wandsworth, England
virgin media I WOULD LIKE TO WATCH THE FOOTBALL, sort it out! internet is awful 🥲🥲🥲
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Hawkins
(@superssonic) reported
@virginmedia Nothing wrong with passwords. I can login and send online or webbrowser with the password. It just wont send via mail app again. Worked for like 1 day then broke again i am changing nothing
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adie
(@adielivingitup) reported
@virginmedia It in a well ventilated room with air movement with a other network devices which is cool and spoke to them first to ensure it was not the area that was down that how I know it take 24 hour for u to work out its the router. I have pulled all wires and replaced them
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Sean McLean
(@sean85mc) reported
@virginmedia Your as helpful as the customer service when I call them, done everything like this before. Just forget it. Thanks
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Mel 🇬🇧🫖✝️🖱🦖
(@DelanceyUK) reported
@virginmedia Yes, and the extra cost of a month we won't use because we weren't early enough to cancel at end of contract.
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Stephen Morrison
(@Stephen20761433) reported
@virginmedia I signed up for a new contract at the start of September and instead of billing me at the new contract rate they keep billing me an amount that is twice as much as it should be. I raised the issue at beginning October and then again beginning of November. I have the chat trail
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Chris Dobson
(@headchef21) reported
@virginhelp Hi, my virgin media email account has been hacked. I need some help but it’s impossibile to contact your customer service.
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adie
(@adielivingitup) reported
@virginmedia I have I have to wait 24 hours for them to say we send a new router out. Its red hot and not working I say its the router that's 3 Generations old
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bruce dessau
(@brucedes) reported
@virginmedia Yes same issue not resolved yet.
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Lorrie
(@lorr1e1) reported
@DavidDownie18 @virginmedia I complaint led to CEO as Cs were telling me to keep resetting I got a new one Internet had been stable having minor issues today I guess it their network having issues
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Jim Buchanan
(@jimbuchanan21) reported
@virginmedia Two days now and the automated message on the telephone tells me engineers are working on "complex issues" in our area.