Virgin Media

Virgin Media Outage Report in Stepney, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stepney, Greater London, England 12/07/2025 02:25

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stepney, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Camden Town, Waltham Forest, Hackney, Newham, London, City of London, Paddington, Southwark, Hammersmith, Tower Hamlets, Islington, City of Westminster, Croydon, Ilford and Wembley.

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City Problem Type Report Time
United KingdomCamden Town Total Blackout
United KingdomWaltham Forest Internet
United KingdomHackney Total Blackout
United KingdomNewham Internet
United KingdomHackney Total Blackout
United KingdomHackney Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

  • barnettenergy Rob Barnett (@barnettenergy) reported from Islington, England

    @virginmedia Yes. That’s correct. When I am on my home network (Virgin), Netflix video will not stream — watching Amazon Prime right now, which is working fine. YouTube also works, so it only seems to apply to Netflix. (And Netflix works fine when I switch to 4G / Vodafone.)

  • alinaqi80 Syed Ali Naqi (@alinaqi80) reported from Ilford, England

    I advice people please do not use @virginmedia broadband they are false advertising. Pathetic customer service useless engineers not turn up on due date just charging big money in the name of fibre optic but service is worst than land lines. No service in my home last 7 days

  • AdrianLiard AdeL (@AdrianLiard) reported from Bromley, England

    @virginmedia No need for escalation. Everyone has been courteous, it's just the lack of product package changes communication which has been an issue.

  • NadirIndar Indar Picton-Howell (@NadirIndar) reported from Lambeth, England

    @virginmedia spoke to your rep today by phone. Offered me a deal at £20pm, then tried to tell me that I'd agreed to £28 pm. I did have a contract with you. My phone line never worked. @Ofcom

  • AdrianLiard AdeL (@AdrianLiard) reported from Bromley, England

    @virginmedia In my humble view the customer call centres, specifically abroad need more training...I've been on the phone 3 times to amend packages & in truth not many are up to speed when the change occurs As a customer of over 11+ years it's been a poor experience

  • essentialfusion شاهد اقبال (@essentialfusion) reported from Ilford, England

    @virginmedia Don’t reply with a bog standard message written by a monkey doing a cut and paste job. Bubbles has more important things to do than worrying about your crappy service

  • CounterCultureG Counter Culture (@CounterCultureG) reported from London, England

    @virginmedia moved from #sky gave notice 2 weeks ago, looking forward to installation on Friday 13th. You confirmed on Tuesday 10th. Took the day off work. Didn’t arrive, called support. Was informed installation changed to 28th😡😡🤬🤬🤬. Great start! Received letter today14th

  • alinaqi80 Syed Ali Naqi (@alinaqi80) reported from Ilford, England

    @virginmedia is a worst broadband provider and their customer service is pathetic they are lairs do promises their engineers not turn up I been calling since October 3 times book engineers no turn up yet last 7 days no service and again said book a engineer.

  • LifeOfTy__ LifeOfTy__ (@LifeOfTy__) reported from Enfield Lock, England

    @virginmedia Sort your shit out. Broadband and TV continuously going down today

  • timmy_uk Timothy Firmager (@timmy_uk) reported from Merton, England

    @virginmedia I followed the instructions and called Your customer services team yesterday. The rebooted and reconfigured router remotely but still no improvement. I would like you to send an engineer out to my home.

  • lifeofvanisha Vanisha (@lifeofvanisha) reported from Enfield Lock, England

    I am so done with my @virginmedia being so slow

  • call_horne Chris (@call_horne) reported from Bromley, England

    @virginmedia is there any reason why my internet is so slow. Last week I had hitting 100mbps now it’s not even 20.

  • sureshhalai Suresh halai (@sureshhalai) reported from Ilford, England

    @virginmedia signal gone down again in IG2 6PX, please can you reboot your servers

  • CPH83 Christian Hose (@CPH83) reported from Wandsworth, England

    @virginmedia I’m paying over £100 per month for my broadband package and haven’t been able to access movies since Sunday. Not happy in the slightest. Never had this problem with Sky

  • MarkoValonen Marko Valonen (@MarkoValonen) reported from Brentford, England

    @virginmedia customer services needs a nig improvement! A gent from your marketing team called and offered FREE channels as I’ve been witn u since 2002 or so. Bill comes and I’ve been charged for the service. I call customer support and they tell me that the marketing team LIED.

  • TheMrFlowers TheMrFlowers (@TheMrFlowers) reported from Camden Town, England

    @virginmedia You need to get better people in your ‘customer attentions’ department. Rudest arsehole just rang me.And you wonder why I’m ditching your awful service!!

  • kamon80 Byron Leigh (@kamon80) reported from Walthamstow, England

    @virginmedia My Internet is not working and your service checker isn’t working.

  • alinaqi80 Syed Ali Naqi (@alinaqi80) reported from Ilford, England

    Poor service and pathetic customer service @virginmedia broadband. incompetent engineers and useless customer service team. Worst ever experience on any broadband provider.

  • BubyFish Ian Fish (@BubyFish) reported from Enfield Lock, England

    @virginmedia - it is very rude for your operators to hang up the phone mid conversation especially given how long it takes to get through..

  • alastairmccoll alastair mccoll (@alastairmccoll) reported from Brentford, England

    @virginmedia 3 days of slow DLs and no Netflix, you guys need to fix this now or I’m off to a new supplier. Please respond with action and not platitudes, thanks.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LoyalRoyalDaz Daran (@LoyalRoyalDaz) reported

    @virginmedia Hiliarious that i have no internet yet Virgin Media Broadband Status says “No issues in your Area”

  • EmmaBlurbs Emma McHugh (She/Her) 🏴󠁧󠁢󠁳󠁣󠁴󠁿🏳️‍🌈🏳️‍⚧️ (@EmmaBlurbs) reported

    @Hannah_L98 @virginmedia Thanks, just because they're reporting it went down at 1am.

  • LewisSt49974096 . (@LewisSt49974096) reported

    @virginmedia @SolihullUpdates Okay relax with the copy and paste bro and fix it.

  • lpasquinelli Lorenzo Pasquinelli (@lpasquinelli) reported

    @ctosi @virginmedia It's not just a DNS issue, I use google dns and connection wasn't working 2 hours ago, lot of intermittent time out.

  • SoniaPoulton Sonia Poulton (@SoniaPoulton) reported

    @virginmedia This is a prolonged issue. I have had a number of conversations with your account about this. Virgin asks for too much money and does not supply the premium service for it. I am looking elsewhere because I can no longer rely on your service with my work.

  • Mikeo56977865 Mike O'Brien🏴󠁧󠁢󠁷󠁬󠁳󠁿#UnpaidCarer (@Mikeo56977865) reported

    @virginmedia @notbeyonddoubt As it's been a nationwide issue will we be getting anything off our next bills? Not holding my breath.

  • enigma79411915 James 🇬🇧🇪🇺🇨🇵 (@enigma79411915) reported

    @virginmedia No service in Bournemouth😱 What is situation onn south coast

  • steve_fall Steve Fall 💙 (@steve_fall) reported

    @virginmedia Thanks for the update (bit late) - now my connection is working. Why did I loose service for a few hours this morning? - Prevented me from working on my day job #virginmediadown #compensation

  • MaryNT16 Mary N-T (@MaryNT16) reported

    @defunctgamer @virginmedia Register for compensation and keep on at them until you get it. The last time we had an outage it took 3 months to get our credit despite their promise to deduct it from the following month's bill.

  • officialsharmar Raj Sharma (@officialsharmar) reported

    @virginmedia 😯 thanks for vague update, your services have been down since last night and if your team hasn’t identified the issue until now, don’t know how long it will take them to fix #virginmediadown #VirginMediaoutage