Virgin Media Outage Report in Stepney, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Waltham Forest, Hackney, Newham, London, City of London, Paddington, Southwark, Hammersmith, Tower Hamlets, Islington, City of Westminster, Camden Town, Croydon, Ilford and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 Waltham Forest |
Internet | |
| Hackney |
Total Blackout | |
| Newham |
Internet | |
| Hackney |
Total Blackout | |
| Hackney |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
I have noticed a lot of people complain about the service received from @virginmedia for broadband. @Ofcom please can you look into this? We pay for a service that has constantly let us down for many months.
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Malkit Kaur
(@mal_kaur) reported
from
Barnet, England
@virginmedia slow internet in NW9 - please help!
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Subhendu Dey
(@subhendudey) reported
from
Kingston upon Thames, England
@virginmedia Please train your CSA's. Why they are so rude... Aren't you paying them.
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
@virginmedia Thank you but we have complained and no response. We are with you because you offer 200Mb and we need that, the closest competitor offers only 60Mb. It’s frustrating that we are paying for a service that is not guaranteed
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Channy
(@walshChanny) reported
from
London, England
@virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.
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ian
(@IanBorrett) reported
from
Lambeth, England
Guess what? Yes, @virginmedia is down again. I have no idea what I have done to them but they are treating me like I'm a c**t. Since 12 Feb I can count the days of adequate service on one hand. What an embarrassment of a company.
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.
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tim barker
(@tjbarker72) reported
from
Richmond, England
@virginmedia useless useless useless broadband. Every day am told it should be OK. Every evening it crashes. Nobody ever contacted me to try to help 😒I have tweeted many times but no help
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Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia Yes I have this app, have scanned. Sometimes coverage is bad.
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Christian Hose
(@CPH83) reported
from
Wandsworth, England
@virginmedia internet and tv down for 10 hours and still no sign of a resolution. It’s not acceptable when we pay a lot of money for a service and need the internet to work. When will this issue be fixed?
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Ricardo Motti
(@RMotti) reported
from
Richmond, England
@virginmedia They can't give me any credits or any reduction in price while engineers can't visit to change the box location. Only way not to pay for the TV service would be to downgrade my bundle, but that means I'm not eligible for 'new client discount', thus I don't save anything. 🙄
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Channy
(@walshChanny) reported
from
London, England
@virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!
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bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia Just to update you. Engineer came round on Monday and informed me there was a local issue with broadband that @virginmedia were aware of and was surprised I had not been informed. The last engineer who came round seemed unaware of this!!! How do I get compensated? Anyone know?
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
Anyone have constant issues with @virginmedia we pay for 200Mb super fast broadband. We are in Bromley. Over the last year we have had nothing but issues and no matter how many times we make contact we get fobbed off. We are paying for a service that cannot deliver. Anyone else?
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Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia Done a service rest of area, say no. My router diagnostic says there is a problem.
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Paul Berry
(@bazelrock) reported
from
Tottenham, England
@sainsburys Update, it might be @virginmedia with the problem.
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bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia The really annoying thing is that ever since I got an email from @virginmedia telling me that I will now be receiving improved, super fast broadband - the service has deteriorated considerably.
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ian
(@IanBorrett) reported
from
Lambeth, England
5th visit in 20 days from @virginmedia today to fix my broadband. Am I confident they'll actually give me the service they charge me £112.50 a month for? Am I hell. Can I actually get thru and speak to a virgin employee? Don't be ridiculous.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Michael
(@Rubixs_) reported
@virginmedia Hello, having issues getting my account setup. Meaning I can't pay my first bill. I can't authenticate my account or send a password reset as the emails don't appear on my email. No matter how long I wait or how many times I request it.
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Enda Shine
(@enda_shine) reported
@virginmedia hi folks. Issues with broadband connectivity in Churchtown d14. Neighbours reporting same. Can you review
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chloe💙
(@chloe943x) reported
@virginmedia worst experience I’ve had to deal with! I’ve been left without wifi for already a week and now being told it’s another week till someone can even come to help. I’ve already had 2 engineers out which clearly hasn’t helped.
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Ross Walker
(@RossWalker1998) reported
@virginmedia Tested wireless on pc for 30 mins never went below 260mbps. On ps5 wireless for 30 mins never went below 233mbps. Ps5 wired for 30 mins dropped to 161mbps and 73mbps twice but was normally between 250 and 270mbps
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Cigarrass DM OPEN
(@cigarrass) reported
@virginmedia The issue is you only send a non fiber engineer around to property who have fiber installed and then your customers have to get another appointment in 2 weeks for a qualified fiber engineer as the first one isnt qualified. Glad I've kept my old reliable provider
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Alison Lewis❤️
(@AlisonLewis_28) reported
@HamishBarclay_ @virginmedia That’s disgusting I would just cancel and go with someone else 😡
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JoT
(@josieturnups) reported
@MartinSLewis please help I am being evicted and am on legacy benefits virgin media want to Charge me £182 exit fee from my contract there is no way I can afford this what can I do if anything I do not want to take the services with me as moving in with parents
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Nina Lovelace
(@HackneyOutdoors) reported
@virginmedia I have as I see we now won’t have any broadband or cable til Saturday. What is the problem as it seems quite critical?
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🇺🇦 Dr Hannimal FCK PTN
(@hisotalus) reported
@virginmedia How do I lodge a complaint? Is there an online form?
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Jack Golden
(@D24Golden) reported
@virginmedia trying to switch providers, my contract expiring on25th of this month and ye are forcing a 30 day cancellation period meaning I am paying a higher rate for three weeks beyond my contract expiry. Disgrace during a cost of living crisis and will never come back to ye!