Virgin Media

Virgin Media Outage Report in Stepney, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stepney, Greater London, England 02/21/2026 02:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stepney, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Ilford, London, Stratford, City of Westminster, Southwark, Hackney, Hammersmith, Romford, City of London, Barking, Croydon, Wembley, Bexleyheath, Islington and Sutton.

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City Problem Type Report Time
United KingdomIlford Internet
United KingdomLondon Internet
United KingdomStratford TV
United KingdomCity of Westminster Total Blackout
United KingdomLondon Internet
United KingdomSouthwark Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

  • bronte_jackson1 Bronte Jackson (@bronte_jackson1) reported from Lambeth, England

    finally fed up of numerous phone calls and complaints to @virginmedia after having no broadband for nearly 8 weeks.Going to change provider, A) customer service is shocking, B) they lied to my face as to when the so called problem was going to be fixed.Don’t go with them, EVER!

  • davidatdisney David (@davidatdisney) reported from City of London, England

    Five jobs I've had: - Paper boy - Virgin Media Customer Service Rep - Lloyds Bank Customer Service Rep - Special Needs Camp Counsellor - Actuary

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia Was useless. Uninstalled. Moved my router seemed to fix the issue

  • Storkybird SUE ROSNER (@Storkybird) reported from Ilford, England

    Appalling service from Virgin media. Internet down in our house since Thursday - appalling customer service and still no internet after 4 days.

  • stevebuzzpearce Steve 'Buzz' Pearce (@stevebuzzpearce) reported from Camden Town, England

    @GavinWilkie @beeshi @virginmedia Same. @virginmedia I’m switching because of your crazy high pricing and a year of promises to fix but only if I pay more. 200mb promise, never ever got higher than 50mb, peak times are dismal at 0.5mb. Bye.

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia I've had the issue for several months. Used to have no problems. Moving the router seems to have resolved it.

  • LuminousBeige Luminousbeige (@LuminousBeige) reported from Camden Town, England

    Trying to cancel virgin media @VirginMedia_One is like trying to achieve alchemy from shit - just can’t seem to get through and when I go they pass me over to a new department. Ffs 25 mins on the phone now

  • loftyjen #hellomynameis Jenny (@loftyjen) reported from Camberwell, England

    @virginmedia Have already spoken to a customer advisor today - is due is with the fraud dept failing to follow up issues & so now going via complaints dept.

  • daphnemotivates Daphne Clifton (@daphnemotivates) reported from London, England

    @virginmedia Thanks. It’s only been down this morning. I’m advised it’ll be back by 4pm. So I lose one day of study/work and have no recompense because it isn’t 2 days. I can’t wait to leave Virgin Media but feel trapped. Not a good place to be.

  • daphnemotivates Daphne Clifton (@daphnemotivates) reported from London, England

    No internet this morning @virginmedia , who kindly say I only get a refund on this service if it’s down for TWO DAYS! How on earth do they get away with such shabby service. Please tell me if I’m running my business that shabbily #unhappybusinessperformancoachtoday!

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia I did. This is where this conversation started. The first time I tested using, it claimed all was well. Substantially it simply advised me to restart the router. It was not of any help, hence I moved the router, which resolved the issue & uninstalled the app.

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia No. Ever since I've had broadband, the router (of which yours is my third), has been pretty much in the same place. I've had your service for maybe 3 years. The issue is relatively recent. The nearest items are 1) my PC 2) loudspeaker. 1/2

  • sureshhalai Suresh halai (@sureshhalai) reported from Ilford, England

    @virginmedia please check status in IG2 area, Internet gone down.....again

  • RicBebop Riccardo Servini (@RicBebop) reported from Lambeth, England

    @mrbonturcode @virginmedia That whole entire service is bullshit.

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia Before I moved the router, I kept on losing Internet connectivity in other rooms in my one floor flat on my phone. No issue in my living room where the router is located. I would have to disconnect Wi-Fi on my phone, then reconnect. I moved the router by a about 1 foot. Now fine

  • AletheiaYoga Aletheia (@AletheiaYoga) reported from Hackney, England

    Utterly horrendous experience trying to cancel my @virginmedia account! YES, that’s right, I am venting via twitter, for some reason it helps with the #stress

  • loftyjen #hellomynameis Jenny (@loftyjen) reported from Camberwell, England

    @virginmedia Have already spoken to a customer advisor today - is due is with the fraud dept failing to follow up issues & so now going via complaints dept.

  • DaniMaguire94 𝕯𝖆𝖓𝖎 :) (@DaniMaguire94) reported from Merton, England

    @virginmedia my v6 box keeps making a clicking sound, i done everything suggested by your team online and no luck! Help please

  • dear_allison Ally Dear (@dear_allison) reported from Poplar, England

    @virginmedia I’m trying to cancel my shitty overpriced virgin media and I’ve been on hold for 40 mins with no answer. Quick enough to take my money though. Wankers

  • GregLabour Greg Dash (@GregLabour) reported from Walthamstow, England

    @virginmedia And I still am experiencing problems.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • pumphysaysNO Lord Galoot (@pumphysaysNO) reported from Broxburn, Scotland

    @virginmedia i havent had tv for 5 days now, technician was meant to call yesterday or 8am this morning, no call, any chance of getting a service i pay for

  • TinaReading TinaReadingEditor (@TinaReading) reported from Amersham, England

    @virginmedia No Internet for 48 hrs and can't work, will you be crediting customers for lack of service?

  • stamataNTE Stam.Tour (@stamataNTE) reported

    @virginmedia I have been calling everyday your call centers for the past 2 weeks. I have spend literally over 12 hours on the phone. I am on the verge of losing my job. The only time someone was actually able to help was the person I was talking to here.

  • suzybrrr Suzy (@suzybrrr) reported

    @virginmedia do you not provide any Twitter or email support at all? I’ve been getting passed around in circles on the phone by various teams for over a month

  • ste11woods Steven Woods (@ste11woods) reported

    @virginmedia I've tried lots of tines and requested a call but never received one. My disconnection is now being processed and I want it backdating to when I messaged and had to wait several days for a response!

  • MaxwellWatson79 Maxwell Watson (@MaxwellWatson79) reported

    @virginmedia It's saying there's an issue with TV although that seems to be working ok, the problem is with the broadband but the service checker says that is ok? TV does show error code is C233 though. Can you confirm it's an area problem or will I need to book a personal engineer?

  • sxntanax SD (@sxntanax) reported

    O2 should’ve never let them virginmedia punks get access to priority

  • shijingjunfu いしい (@shijingjunfu) reported

    @virginmedia The app seems to need an account detail, but we rent the flat and Wi-Fi is compatible, meaning that the account should be landlord's and we unfortunately don't know the login details... Could you suggest other ways to look into this issue if you have, please?

  • Glorylynn83 GloryLynn (@Glorylynn83) reported

    @virginmedia They are useless, my only option is to ring the call centre and sit on the phone for 3 hours or set it up on a none joint account. U have a link on your website which is now broken. Virgin need to fix their stuff, it’s unprofessional for a IT biz to have a useless online area.

  • MarkChivers19 Mark Chivers (@MarkChivers19) reported

    @virginmedia How many complaints do I have to make before you guys get your finger out and organise a engineer visit? All you ever do is tell me to do a hard reset of my hub and it NEVER works! But the onus is on me to call you to get it sorted. No initiative from your customer services.