Virgin Media Outage Report in Stepney, Greater London, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Stepney, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Hammersmith, Southwark, City of Westminster, Newham, Wandsworth, Dagenham, Orpington, Poplar, Ilford, City of London, Hackney, Wembley, and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon
|
Total Blackout | 45 minutes ago |
|
London
|
Internet | 1 hour ago |
|
Hammersmith
|
Internet | 1 hour ago |
|
London
|
Internet | 2 hours ago |
|
Croydon
|
Wi-fi | 2 hours ago |
|
Hammersmith
|
Internet | 3 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Paul Lewis (@paulstevenlewis) reported from Barnet, England@virginmedia We have no broadband as of midnight, in London N3. Your status says no issues but rebooting router does not help. Can’t get through to anyone by phone or message and we are very dependent on internet right now. Please help.
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Mark Moriarty (@MoriartyMark) reported from Merton, England@virginmedia don’t really enjoy my internet going down 5 times a day is there any danger of anyone answering your phones so I can get them to take this **** out?!
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MIKA SIMMONS (@MissMikaSimmons) reported from Kensington, England@virginmedia Awful. I ask you again - what exactly are you spending customer fees on?
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David Moynihan (@DavidcMoynihan) reported from Hackney, England@virginmedia @TweetingKatzo If this is the case - what is our package of support / remuneration etc?
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David scilly (@DScilly) reported from Islington, England@virginmedia in Islington and have just been booted off a call on an internet issue after being on hold for 90minutes. Only two songs (both awful) as hold music is about the end of my tether. Try picking up the phone. Feel like I’m in the 1940s!
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Mark Cairns (@CameraCairns) reported from Islington, England@virginmedia I have been on your SMS 'help' for several days now and getting nowhere. Keeps saying it will refer me to the correct team but that never happens. Going to give your 'Broadband' one more try with a new router if I can never get through to you....
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Tyler Smith | 17 (@TELITYceo) reported from Bromley, EnglandGrrrr @vmbusiness have had to be up all night working on a project and broadband went down... SO... - uploading 20gb via hotspot on 1 bar of 4g - heating down (smart home) so frozen too - lights not working 🙃🙃
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Leebee1980🇳🇿🇦🇺🇬🇧 (@wishforsnow1980) reported from Bromley, England@virginmedia What is going on?? My wifi has been down for an hour and I’ve missed 2 meetings! It’s PS5 launch day tomorrow, I NEED WIFI!!
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Emma Jude Harris (@HeyEmJude) reported from Tottenham, England@virginmedia It’s now saying November 19th for one of two issues and 18th for something to do with tv. Considering I haven’t had WiFi since last Wednesday this is outrageous.
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Aaron Parr (@GreenParr) reported from Hackney, England@virginmedia It’s been every week since March but never for over 24 hours at a time. I’ve booked and cancelled engineers multiple times because I can’t risk losing my hub for repair
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MIKA SIMMONS (@MissMikaSimmons) reported from Kensington, England@virginmedia Yes the TV is down in my area. The wifi is fine. I have known this for days and no one at Virgin media picks up a call or returns the text. I’d like to cancel my account
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David scilly (@DScilly) reported from Islington, England@jammdesign @virginmedia Having a very similar issue now. Been on hold for 90min
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Peter Reeves (@Peterreeves18) reported from Richmond, England@virginmedia what is going on 789 not working, chat room not working ,cannot submit query online. Want to cancel my dongle data contract but impossible to get through to you. aarrrggghhhh
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Just Clear (@justclearuk) reported from Richmond, England@virginmedia shocking service lately and we are not happy clients, with broadband being down. We were forced to upgrade and then the engineer didn’t even bother to show up. Waited over 4 hours on the phone. Finally had enough and will be disconnecting.
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Ian Williamson (@StMirrenDaft) reported from Tottenham, England@virginmedia what's going on in N4? Internet is down constantly
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Stephen Hance (@StephenHance1) reported from Lambeth, England@flyinggirlsarah @virginmedia That’s actually a really good idea Sarah, thanks. It’s like Catch 22. They say to call, the phone message refers you to the website, and the website tells you to call. The last time I had customer service as bad as this was @VirginAtlantic ! What’s the connection, I wonder?
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David Moynihan (@DavidcMoynihan) reported from Hackney, England@TweetingKatzo @virginmedia A large proportion of residents are in contact with each other on this and the few that that have waited an hour plus on calls have been told this. We know we are are dealing with the same issue (as timing of loss of connection is concurrent amongst us all)
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Mark Cairns (@CameraCairns) reported from Islington, England@virginmedia I have been on your SMS 'help' line for several days now and have yet to be referred to the correct 'team'. If I cannot order a new router soon I am just going to give up and book the BT guy. I thought a Virgin was something that was NOT ******!
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David Moynihan (@DavidcMoynihan) reported from Hackney, England@virginmedia This is not about individual accounts but a whole neighbourhood looking for an adequate response from you on this issue. We don’t think it’s reasonable to have to wait 6 more days for an engineer to fix when everyone is in lockdown/working from home. Can your response be quicker?
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Mark Cairns (@CameraCairns) reported from Islington, England@virginmedia Day 4 on the SMS 'help' line. Endless endless repeats of 'lets get you through to the right team'. PLEASE GOD JUST SEND ME ANOTHER ROUTERRRRRR!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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⛧𝕱𝖆𝖑𝖑𝖔𝖚𝖙 𝖅𝖔𝖒𝖇𝖎𝖊⛧ (@_FalloutZombie_) reported@virginmedia Is this a troll? Can I speak to someone who won't treat me like a moron? I'm with Virgin Media, I am ONLY with Virgin Media.
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Archie (@archiejpl) reported@virginmedia Yes I have tried everything. Could I have some specific advice for the issue I’m having please?
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Mark Evans (@Tokraspy) reported@virginmedia Lousy technical service lousy failing superhub works okay after they reset it and goes wrong with an hours connectivity on 2G and 5G a spotty at best and drop signals to devices. Poor signal strength in house. None existent outside house. Too higher price. And BT is offering
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rav norris (@RavNorris) reportedMy @virginmedia has been down for almost 24 hours. Zero help on their website. Tells me there are no outages in my area and offers no further explanation. Mint.
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Slo Mo (@stuarto268) reported@garrett_golf @virginmedia Absolutely dreadful customer experience
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モノノ怪 | PastelCorpse (@PastelCorpsetv) reported@virginmedia I've taken the steps to reset our router, this is as usual an area problem not just our home, but this seems to be a running problem every week, there is always a connection issue with the broadband services even after having all our connections changed.
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Jonny (@mancmaestro) reported@RavNorris @virginmedia Make sure you log this, should be due a refund for the time paid they're failing to provide a service for. If it continues, you should be able to argue a contract termination without penalty too, as they're in breach if not providing said service. I did it recently with EE.
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Andrea Spencer Davidson 💙 (@andieloulou) reported@virginmedia you’re hashtag #betteconnected has just made me actual lol. For weeks I’ve been trying to log a complaint. Please send me an email address. Does you online form even work?
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Mr Smooth EMT 🇬🇭 (@MrSmoothEMT) reported@virginmedia Yes, I did the check by entering my postcode and surname and there’s an outage in my area - says it will be resolved by 2330…that would’ve been a whole 11 hours without services…poor!
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Melissa (@melissar954) reported@virginmedia 20 days I have now been without broadband. Keep getting promised a call back from but never happens. Taken days off work for engineer to turn up but nothing. Not even a phone call. Absolutely disgusting customer service!