Virgin Media

Virgin Media Outage Report in Stepney, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stepney, Greater London, England 11/25/2025 12:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Stepney, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Ilford, Southwark, London, Waltham Forest, City of London, Croydon, Hammersmith, Newham, Hackney, Dagenham, Romford, Woodford Green, Bromley, Harringay and Epsom.

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City Problem Type Report Time
United KingdomIlford Internet
United KingdomSouthwark Internet
United KingdomLondon Internet
United KingdomIlford Internet
United KingdomIlford Internet
United KingdomIlford Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

  • EmmaAintQuick Emma Quick (@EmmaAintQuick) reported from Wandsworth, England

    @AnaBooks @virginmedia Trying to teach my adult tap class tonight was impossible, couldn’t even hotspot from my phone because I’m on Virgin Mobile and that was down too!

  • dionnepat2000 Dionne (@dionnepat2000) reported from Walthamstow, England

    @virginmedia this intermittent problem has been going on for a few weeks in Chingford. Fed up with it.

  • BANNERWORX BANNERWORX (@BANNERWORX) reported from Croydon, England

    @virginmedia Perfect timing when it happened to me, cut a customer off mid rant 🤣🤣 👍🏾👍🏾 but I did have to call him back and listen to his rant for 35 minutes after finishing work 😩😩

  • lifesmarrow Simon Bostic (@lifesmarrow) reported from Lambeth, England

    @virginmedia The link you give to read details of the latest broadband issue doesn't work. Even the website is down. Too many problems now - almost daily. I am out of contract - considering reverting to BT. Not what we need in #lockdown #poorcustomerservice #virginmediadown

  • TheCapeDoctor Doc (@TheCapeDoctor) reported from Barnet, England

    @virginmedia Mine still not working. Keeps dropping out. Lost internet 3 minutes ago during a work conference call. Really not acceptable.

  • thereshegoes17 thereshegoes (@thereshegoes17) reported from Merton, England

    @virginmedia There still seems to be a problem with internet dropping out

  • PeugeotRepairs peugeotrepairs (@PeugeotRepairs) reported from Enfield Lock, England

    @virginmedia my broadband is still not working, how can you say it's been fixed! And now your website is down so I cannot even report it!!!

  • PeugeotRepairs peugeotrepairs (@PeugeotRepairs) reported from Enfield Lock, England

    @virginmedia my broadband is still not working how can you say it's been fixed!!

  • BellaBtweets Ella Darlington (@BellaBtweets) reported from Croydon, England

    @virginmedia waiting to speak to a customer services rep a week before the outtage for over half an hour. Never got through. I need to talk to someone about reducing payments for an absent TV service and intermittent broadband. Thanks.

  • CPH83 Christian Hose (@CPH83) reported from Wandsworth, England

    @virginmedia you say the issue has been fixed when clearly it hasn’t because lots of customers are still having connectivity problems. Far from ideal as I can’t connect to client video calls :-(

  • damawa42 Daniel W (@damawa42) reported from Camden Town, England

    @Motski @virginmedia Except 22:18, I think! (for me at least, unless the outage was very short)

  • PaulFar47747735 Paul Farmer (@PaulFar47747735) reported from Kingston upon Thames, England

    @virginmedia Down again!!

  • Jay_Hul J (@Jay_Hul) reported from Crayford, England

    @AJB1976 @SartorialThug @virginmedia The TiVo box is piss poor for WiFi. I bought my own router and access points and I’ve just renewed. Never had an issue with them and no way do I want BT again

  • Neilwigg Neil Wigglesworth (@Neilwigg) reported from Bromley, England

    @virginmedia That page isn’t loading (and no, it’s not because your broadband is down, I have a fully functional 4G connection)

  • rbcurly ruth bankover (@rbcurly) reported from Borehamwood, England

    The kid was upset today during his @zoom_us video call during his #beavers meeting when @virginmedia #internet went down (again). Sort it out @virginmedia #payingpremium #internet #beavers #beaversathome #lockdown2020

  • PeugeotRepairs peugeotrepairs (@PeugeotRepairs) reported from Enfield Lock, England

    @virginmedia No we can't just for updates because your site is down too

  • swilsonnews Steven Wilson (@swilsonnews) reported from Wandsworth, England

    Ha! @virginmedia reminding us to #StayConnected when it's internet service has been dropping out all night.

  • camillaudia Camilla Audia (@camillaudia) reported from Merton, England

    @virginmedia Get it together, I cannot even open the website to register loss of service! Sw20/sw19 are down on and off since 5pm...

  • kourcper Kacper 🧅 (@kourcper) reported from Tottenham, England

    virgin media fix your ******* wifi

  • dudleyandcoltd Dudley & Co Roofing Ltd (@dudleyandcoltd) reported from Barnet, England

    Any elses Virgin down 👎🏻 #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LauraDerrick20 Laura Derrick (@LauraDerrick20) reported

    @virginmedia I’m very disappointed that as an existing customer, I cannot take advantage of your oomph bundle at £79. Instead I am quoted £90+. Bearing in mind I would be signing up to a new contract for 18 months. Ultimately I have now cancelled my contract with you. Disgraceful

  • katestone4 kate stone (@katestone4) reported

    @virginmedia zero help from your customer service team who have no understanding of why I’m calling!! Half of a series on a channel I’m subscribed to says “subscribe” when I try to watch which is very annoying as already watched ep 1!

  • TheWorkSmith The WorkSmith Group (@TheWorkSmith) reported

    @virginmedia wTH good old virgin media again. So a marathon session of 25 hrs on to customer services. They are charging me for the last 10 months with items that don’t work. I get through to their Scottish office and speak to aiden very good (after 25 hrs) to confirm new package

  • HainesRuss Russ Haines (@HainesRuss) reported

    @virginmedia Thanks, I Have tried both and neither solve the issues.

  • BalvinderTV Balvinder Sidhu (@BalvinderTV) reported

    My internet has not been working for almost a week @virginmedia promised an engineer would fix Saturday afternoon but no-one came then we were assured that they would come today but no show - incredibly disruptive especially when wfh & call centre unhelpful

  • andrewjrosoman Esgidiau Angladd 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇪🇺 (@andrewjrosoman) reported

    @virginmedia scam call claiming to be virgin to boost internet. Asked to download “team quick support”

  • Chrisyddmn Chris Deadman (@Chrisyddmn) reported

    @virginmedia Been into apps and tried it and it doesn't work, I have restarted the box already and still nothing

  • ianjones1981 Ian Jones (@ianjones1981) reported

    Well after 14 loyal yrs as a customer @virginmedia you have well & truly lost any respect of mine! Not the way to do business! Hung up on, manager refused to take call or discuss. Only called to change address, @Virgin can't supply that area we therefore pay them £240!

  • Guvd_7 Guvd_7 (@Guvd_7) reported

    @virginmedia The phone lines are too difficult to speak to a human and the work itself often takes over an hour. I don’t want to be stuck on the phone while we do this. Chat is much more convenient for the customer. How do I access chat?

  • HoggGoblin HoggGoblin (@HoggGoblin) reported

    @virginmedia Really? You don’t think intermittent loss of internet - or so slow as to be unusable for days at a time is worth a status update? Even when you’ve given it a fault reference? You think it’s more efficient for everyone to call you separately rather than openly admit the issue?