Virgin Media Outage Report in Stepney, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Borehamwood, Wembley, Paddington, Hackney, London, Ilford, Camden Town, Hammersmith, Croydon, Poplar, City of London, Harringay, Newham, Ealing and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Borehamwood |
Wi-fi | |
| Wembley |
Wi-fi | |
| Paddington |
Internet | |
| Hackney |
Total Blackout | |
| London |
Wi-fi | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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dadzoola
(@dadzoola) reported
from
Tottenham, England
@virginmedia @AnitaaAnderson Have to say, our experience of Virgin Media was of extraordinarily poor customer service. I generally have sympathy for staff working in contact centres, but with Virgin, it seemed as though a culture of contempt and arrogance was hopelessly embedded in it's corporate DNA.
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Maria Marchant, MBACP
(@lovetosleepy) reported
from
Bromley, England
@virginmedia No. Nothing. There never is. It’s become part of life but it’s really not good enough. I can see from other customer complaints that I am not alone.
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black lives matter
(@luke_strollo) reported
from
Brentford, England
@virginmedia hey I've tried calling to cancel my 12 month contract as it's finished soon but I have to wait on hold for ages (I understand there are less call centres open), is there any other way I can close my contract without being stuck on hold for ages
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@spenge74 @virginmedia Cheers. Downloading tgAt now. At my last place I had BT and no issues but when I moved no phone line so went str8 to virgin but somedays it’s real slow. Driving me to drink 🤣🤣🤣
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🍩🍩🍩Barrie⚽⚽⚽
(@bazzau73) reported
from
Romford, England
@virginmedia Not sure what this will do. There has been regular outages in the area for over a week. Your call centre told me today that this should now be fixed and will not reoccur. We will see if this is the case when the service eventually returns.
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𝖘𝖍𝖔𝖗𝖙 𝖐𝖎𝖓𝖌 🦖
(@boilourdenim) reported
from
East Ham, England
@virginmedia haven't had internet for a couple of hours and your website sends me round in circles, please help.
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@virginmedia It’s kinda Improved. But when paying for M350 fibre broadband plus 2 boosters...I don’t expect this to happen. I just came from BT & not once in 3 years with them did I have any system issues nor need boosters
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🏍 brazen productions- jules hussey 🏍
(@brazenprods) reported
from
Camberwell, England
Hello @virginmedia you had engineers in the street this am and not my connection gone and I am guest speaker on a one hour webinar with @DANC_MANC in two hours. This happens way too often and you never get it sorted.
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Janine Moulton
(@Janine_Moulton) reported
from
Walthamstow, England
@virginmedia Their customer advisors give the wrong information and there is no accountability. The absolute worst disgusting unprofessional and unhelpful customer care and service.
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Keith
(@keith319) reported
from
Camden Town, England
@virginmedia Would have been useful a week ago, but as of now, service is as it should be. Been very patchy over the last week though, so don’t know what’s causing this.
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Phoebe
(@phoeberodwell) reported
from
Islington, England
@virginmedia once again having issues with the WiFi - apparently no problem in the area but it's continually dropping out, had a 30min outage this morning. Flatmate *trying* to work from home!
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Janine Moulton
(@Janine_Moulton) reported
from
Walthamstow, England
@virginmedia absolutely the worst and most unprofessional unhelpful and disgusting company when it comes to customer care and service
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia An engineer will be sent on Saturday. Second one in a week. Trying to use the chat function to load get a complaint and it disconnects. The agents do not seem keen on taking a complaint. I have been happish with tservice for few years now but it has deteriorated in last 6 weeks
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Jaimin
(@_Jaimin_) reported
from
Wandsworth, England
Pretty certain #virginmedia is the worst ISP there is around! Absolutely awful and disgraceful server. Shocking speeds wireless and wired. Never used to be as bad as this. Will be asking for an early termination to my contract as I am not even getting the promised minimum speed.
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Jaimin
(@_Jaimin_) reported
from
Wandsworth, England
Pretty certain #virginmedia is the worst ISP there is around! Absolutely awful and disgraceful service.Shocking speeds wireless and wired.Never used to be as bad as this. Will be asking for an early ter- mination to my contract as I am not even getting the promised minimum speed.
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paulina
(@pauline21359918) reported
from
Bromley, England
@virginmedia I could have lied and said I had no knowledge of how the cable broke but didn’t. Have been a customer for about 15 years. But have lost confidence in virgin. The bills are never correct to what was actually quoted. Partner who pays bills still can’t get anyone to correct email
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Gavin Ball
(@gavJball) reported
from
Crayford, England
@virginmedia any issues in Bexleyheath, DA7. No internet. Disappeared at 12:30 today
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paulina
(@pauline21359918) reported
from
Bromley, England
@virginmedia I spoke to someone on the actual day but they were not very helpful. As stated before this cable has never been an issue before. I can only assume that when neighbours were weeding area where my cable runs that may have accidentally lifted it.
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia Well surprise surprise. The WiFi is down again. 6 weeks in a row. Call Centre hing yo when passing my call to a manager. Poor service. This is now unacceptable. How do I complain (other than @Ofcom) about this poor service. Why is the service so awful now.
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🍩🍩🍩Barrie⚽⚽⚽
(@bazzau73) reported
from
Romford, England
@virginmedia And its gone again. Really is an awful service. Your status page is not in real time as i speak to your operators who confirm an outage but your status page says everything is fine
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Bagshaw 💉💉💉
(@bagwaa) reported
@Brunty @virginmedia Yeah i remember having that same problem, just nothing confirming the upgrade until it appeared in my online account information
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AJ
(@CrowEchoX) reported
@virginmedia It's fine, we've already established it's not your end. Now to get the developer to hopefully fix things...
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Claire Richardson
(@Claireabel123) reported
@virginmedia I called for some help on my mobile account. Mario was the most unhelpful person I’ve ever come across. Will be looking elsewhere for tv/mobile service.
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John Jones
(@Dorchesterblue) reported
@virginmedia Yes it always says there is a connection but that does not measure download speeds, there is a problem according to engineers, upstream levels wrong, but no one can fix it 😦
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Andrew Thomas
(@iMakeMess) reported
@virginmedia No, it's a pointless waste of te your customer services. I now have the opportunity to get rid of birgin due to your price rises. Can I just goto say @VodafoneUK and order their broadband with out the early exit penalty?
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Ben
(@bdav) reported
@MoneySavingExp I'll gladly pay anyone more to get @WeAreOpenreach or @virginmedia to put something more substantial down my street in a very built up area.
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mary maloney
(@flyingclubcup) reported
@virginmedia trying to login but forgot my details. Provided account number, area ref, date of last bill etc. but it says it can’t find my details? I know you have my details because you keep sending me emails/texts. Tried calling but impossible to speak to a human. Any help?
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Dario De Felice 🏳️🌈 🏳️⚧️
(@MonkeyMagicBoy) reported
@MartinSLewis Not true for me. Just called them. Only offer was to agree to another 18 month contract or cancel. Guess which one I’ll be doing @virginmedia ? You can cancel WITHOUT EARLY TERMINATION PENALTY as a result of this price hike. 10% increase mid contract is disgusting treatment.
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jamie turnbull
(@mancmonkey) reported
@virginmedia Unless the whole street is running of my router, its unlikely to be a hardware issue, is it?
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Laura Batten
(@LauraBatten86) reported
@virginmedia is there an update on the internet outage in NN15 please?The service update just keeps pushing the time resolution time back and it’s approaching 24 hours? #cantwork #nopaytoday