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Virgin Media outages and service status in Stepney, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map
  • Virgin Media generated 11 outage signals in the last 24 hours around Stepney, including 11 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received Apr 23, 9:46 AM GMT+1.
  • 64% Internet (64%)
  • 18% Wi-fi (18%)
  • 11% Total Blackout (11%)
  • 3% E-mail (3%)
  • 3% TV (3%)
  • 1% Phone (1%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 23: Problems at Virgin Media

Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Stepney, England

The most recent Virgin Media outage reports came from the following cities: London, City of London, Waltham Forest, Poplar, Southwark, Islington, City of Westminster, Hackney, Newham, and Tower Hamlets.

CityProblem TypeReport Time
London Internet 48 minutes ago
City of London Internet 1 hour ago
London Internet 4 hours ago
London Total Blackout 14 hours ago
City of London Wi-fi 15 hours ago
London Internet 16 hours ago

Nearby cities with recent reports

London

88 recent signals

48 minutes ago
City of London

5 recent signals

1 hour ago
Poplar

5 recent signals

1 day ago
Islington

3 recent signals

3 days ago
Waltham Forest

2 recent signals

18 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

  • markatpt
    Mark Armstrong (@markatpt) reported from London, England

    @virginmedia You didn’t reach out sadly and I’ve now cancelled the installation. Having spoken to someone clearly at home with her baby screaming in the background I have zero confidence that you are able to help us.

  • jrseloto
    Francisco Soler (Jr) (@jrseloto) reported from City of London, England

    @virginmedia 11 May - which of course i will cancel today as I’ve had enough of this. too much stress and no TV or internet for 30 days

  • islingtonlloyd
    Lloyd Child (@islingtonlloyd) reported from City of London, England

    @virginmedia No, memory was at zero when I turned the box on & went to recordings yesterday afternoon. Even the planned recordings were missing. It was about 50% used, but I never tried a Factory Reset yesterday, just turned off & on again, hoping that would fix it.

  • blackheathma
    Amanda Birrell (@blackheathma) reported from London, England

    @MartinSLewis It is the worst company I have ever dealt with and I’m now actively discouraging others to use Virgin Media. Cancelling is also very difficult and deliberately so

  • Liamsmith260493
    Liam Smith (@Liamsmith260493) reported from London, England

    @virginmedia Our Wifi has been down since yesterday can you help please

  • BBLn15
    Helen Reihill (@BBLn15) reported from Hackney, England

    @virginmedia 14 hour wait for a response on your chat bot and I still haven’t passed security. That’s some service

  • paulstevenlewis
    Paul Lewis (@paulstevenlewis) reported from Islington, England

    @virginmedia how do I connect to London Underground WiFi now you have turned off your own hotspots? Hopefully you are not just depriving all Virgin Media customers of the service! Especially as you are putting all your prices up!

  • DerrickSWB
    Derrick Brown (@DerrickSWB) reported from Lower Clapton, England

    @virginmedia Can someone advise how I fix the Wi-Fi pod which isn’t working with my new router - I had to upgrade at extra cost to receive new kit as the lead time was shorter than getting a competitor in #ThisIsWrong

  • Veganforever67
    Vegan join the PCS Union (@Veganforever67) reported from London, England

    @virginmedia #virginmedia spoke to a very nice lady today from Virgin media who wanted to know why I was leaving Virgin after 10 minutes of me complaining on how bad Virgin has been extending my contract and all sorts of things she did apologise but I said it wasn't her fault

  • nicolas_laborie
    Nicolas Laborie ( He/Him ) (@nicolas_laborie) reported from London, England

    @virginmedia Whats is happening ?? Been put in a queue only to have the CV phone put down on me twice without even talking to an operator ? What do I need to do to speak to someone??

  • goonerlgh
    Lawrence ****** 🇺🇦 (@goonerlgh) reported from Islington, England

    @virginmedia Do you, or could you make a TV box remote for the elderly? Tiny buttons with tinier symbols instead of words, black buttons on black body.... Almost impossible for some older people to use. An OAP version with larger coloured buttons would be such a help!

  • Barchetta66
    Helen Pinkers (@Barchetta66) reported from Islington, England

    @virginmedia So that’s it. We’re still no closer to solving this issue than we were when it went down at the beginning of the week. Absolutely dreadful service.

  • Ashley_Rhysss
    #AshTag (@Ashley_Rhysss) reported from Southwark, England

    The service from @virginmedia is utterly dreadful. Had Wi-Fi issues so they sent someone out to rectify. Worked for 2 days then the same issues started again. Not had working Wi-Fi for the last 3 weeks. If your thinking of going with them for tv / internet, go with someone else.

  • squeakytoy
    Steven Peterson 🏳️‍🌈 (@squeakytoy) reported from Islington, England

    @virginmedia I’ve already terminated my service with you since you were unable to get it installed in less than a month.

  • SandraS80775853
    Mary (@SandraS80775853) reported from London, England

    @virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.

  • PieFaceMark
    mark (@PieFaceMark) reported from Poplar, England

    Absolute nightmare with @virginmedia arranging new package. Since agreeing package deal yesterday I've received FOUR different emails telling me I'm gonna be paying four different amounts, all higher than what was agreed. Absolutely terrible customer service and real headache

  • BBLn15
    Helen Reihill (@BBLn15) reported from Hackney, England

    @virginmedia I would not have used these terms as I didn’t know them however I presumed that all the necessary work would be done in the background. Why would I keep the landline with Virgin when I was VERY UNHAPPY with the service provided

  • BobCratchitt
    Andee Byford (@BobCratchitt) reported from City of London, England

    @virginmedia Well I guess as it went down Wednesday afternoon and if all goes well back up tomorrow we will automatically qualify.

  • donnorcean
    Connor Dean (@donnorcean) reported from London, England

    @virginmedia Still cutting in and out as it has been for many weeks… no local area issues listed anywhere. Have been trying to get ahold of someone for weeks now but just keeps looping in the app, really frustrating

  • DianaAlexS
    DianaS (@DianaAlexS) reported from London, England

    @virginmedia ** PLEASE NOTE ** We don't have human agents supporting troubleshooting / technical issues over our Messaging Platform. If you wish to speak to someone please contact one of the Team on 150 from your Virgin Media Landline or 0345 454 1111 Well that was "helfpul"

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • stuuee
    stu marklow (@stuuee) reported

    get virgin media e-mail to have free use of tnt sports on hbo max for free yay,so sign in i can browse what they have but click to watch DENIED give us some ££££ and your in. thanks for nout virgin.👆

  • DjmarkieT
    mancs boi (@DjmarkieT) reported

    I will be calling virgin media to leave tomorrow and give notice I still have 20 months left on the contract but u won’t get a penny for your horrific service **** u @virginmedia let it be a lesson when u get **** all!

  • Merse2506
    John Mercer (@Merse2506) reported

    @virginmedia Hi I have been a VM customer for many years and have complained about my box s8nce you switched to a WiFi version. I get "buffering" and channel failed messages constantly. This happens and a low bandwidth message appears with tbe graphic even when the channel is still working.

  • DjmarkieT
    mancs boi (@DjmarkieT) reported

    @TheSun @DailyMirror @ManchesterEven why is no one reporting about the fact virgin media broadband and TV has been down since 2pm friday with no updates to customers an absolute joke! #virginmedia

  • Bigg_F_
    BigF (@Bigg_F_) reported

    @virginmedia Yes. Eventually got through via chat to a real person. They advised a factory reset of hub which is a complete pain to set back up and it made no difference. Engineer arranged to come today. I also raised a formal complaint. Mysteriously it’s working two hours later.

  • NetZeroWatch
    Net Zero Watch (@NetZeroWatch) reported

    Mobile network operators have warned they could be forced to ration phone signal access to combat soaring energy prices triggered by the war in Iran. In a stark warning to the Government, telecoms giants including VodafoneThree, Virgin Media O2 and EE said they were drawing up emergency contingency plans after being excluded from Rachel Reeves’s energy support scheme. More Net Zero issues for consumers. #CostOfNetZero

  • soapyrct
    Sean Pearson (@soapyrct) reported

    @mobily_uk @virginmedia Because they expect lots of folk to either not realise or just pay anyway, its also why they make it so difficult to call. Funny you can join and change everything on line except cancel! Virgin are THE worst company for service.

  • imran_khan404
    Imran (@imran_khan404) reported

    @virginmedia Wifi is getting connected but it is showing "No internet access". I am not getting internet. Talk to your customer support multiple times.

  • al_crew
    AL.Crew (@al_crew) reported

    .@virginmedia your award winning broadband in area 06 has not been working since 3rd April... Intermittent signal in your area, 12 hours of broadband & no wifi for 2 weeks is not acceptable, you should be paying compensation for loss of service! #virginmedia

  • SusanChew5
    Susan Chew (@SusanChew5) reported

    @virginmedia It's constant disruption, I did all that , postcode, house number, nothing wrong in the area, spoke to Bot, said there was an outage in my area, who's right?