Virgin Media

Virgin Media Outage Report in Stepney, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stepney, Greater London, England 11/20/2025 23:50

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Stepney, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Newham, Enfield Town, Paddington, Hackney, Croydon, Poplar, Southwark, Camden Town, Harringay, Barnet, Ilford, City of Westminster and Romford.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomHammersmith Total Blackout
United KingdomHammersmith Internet
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

  • loftyjen #hellomynameis Jenny (@loftyjen) reported from Camberwell, England

    @virginmedia Have already spoken to a customer advisor today - is due is with the fraud dept failing to follow up issues & so now going via complaints dept.

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia Before I moved the router, I kept on losing Internet connectivity in other rooms in my one floor flat on my phone. No issue in my living room where the router is located. I would have to disconnect Wi-Fi on my phone, then reconnect. I moved the router by a about 1 foot. Now fine

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia No. Ever since I've had broadband, the router (of which yours is my third), has been pretty much in the same place. I've had your service for maybe 3 years. The issue is relatively recent. The nearest items are 1) my PC 2) loudspeaker. 1/2

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia Was useless. Uninstalled. Moved my router seemed to fix the issue

  • AletheiaYoga Aletheia (@AletheiaYoga) reported from Hackney, England

    Utterly horrendous experience trying to cancel my @virginmedia account! YES, that’s right, I am venting via twitter, for some reason it helps with the #stress

  • bronte_jackson1 Bronte Jackson (@bronte_jackson1) reported from Lambeth, England

    finally fed up of numerous phone calls and complaints to @virginmedia after having no broadband for nearly 8 weeks.Going to change provider, A) customer service is shocking, B) they lied to my face as to when the so called problem was going to be fixed.Don’t go with them, EVER!

  • loftyjen #hellomynameis Jenny (@loftyjen) reported from Camberwell, England

    @virginmedia Have already spoken to a customer advisor today - is due is with the fraud dept failing to follow up issues & so now going via complaints dept.

  • RicBebop Riccardo Servini (@RicBebop) reported from Lambeth, England

    @mrbonturcode @virginmedia That whole entire service is bullshit.

  • daphnemotivates Daphne Clifton (@daphnemotivates) reported from London, England

    No internet this morning @virginmedia , who kindly say I only get a refund on this service if it’s down for TWO DAYS! How on earth do they get away with such shabby service. Please tell me if I’m running my business that shabbily #unhappybusinessperformancoachtoday!

  • GregLabour Greg Dash (@GregLabour) reported from Walthamstow, England

    @virginmedia And I still am experiencing problems.

  • davidatdisney David (@davidatdisney) reported from City of London, England

    Five jobs I've had: - Paper boy - Virgin Media Customer Service Rep - Lloyds Bank Customer Service Rep - Special Needs Camp Counsellor - Actuary

  • DaniMaguire94 𝕯𝖆𝖓𝖎 :) (@DaniMaguire94) reported from Merton, England

    @virginmedia my v6 box keeps making a clicking sound, i done everything suggested by your team online and no luck! Help please

  • stevebuzzpearce Steve 'Buzz' Pearce (@stevebuzzpearce) reported from Camden Town, England

    @GavinWilkie @beeshi @virginmedia Same. @virginmedia I’m switching because of your crazy high pricing and a year of promises to fix but only if I pay more. 200mb promise, never ever got higher than 50mb, peak times are dismal at 0.5mb. Bye.

  • dear_allison Ally Dear (@dear_allison) reported from Poplar, England

    @virginmedia I’m trying to cancel my shitty overpriced virgin media and I’ve been on hold for 40 mins with no answer. Quick enough to take my money though. Wankers

  • daphnemotivates Daphne Clifton (@daphnemotivates) reported from London, England

    @virginmedia Thanks. It’s only been down this morning. I’m advised it’ll be back by 4pm. So I lose one day of study/work and have no recompense because it isn’t 2 days. I can’t wait to leave Virgin Media but feel trapped. Not a good place to be.

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia I've had the issue for several months. Used to have no problems. Moving the router seems to have resolved it.

  • sureshhalai Suresh halai (@sureshhalai) reported from Ilford, England

    @virginmedia please check status in IG2 area, Internet gone down.....again

  • Storkybird SUE ROSNER (@Storkybird) reported from Ilford, England

    Appalling service from Virgin media. Internet down in our house since Thursday - appalling customer service and still no internet after 4 days.

  • LuminousBeige Luminousbeige (@LuminousBeige) reported from Camden Town, England

    Trying to cancel virgin media @VirginMedia_One is like trying to achieve alchemy from shit - just can’t seem to get through and when I go they pass me over to a new department. Ffs 25 mins on the phone now

  • MartinCox0155 Martin 'Snazzy' Cox (@MartinCox0155) reported from Croydon, England

    @virginmedia I did. This is where this conversation started. The first time I tested using, it claimed all was well. Substantially it simply advised me to restart the router. It was not of any help, hence I moved the router, which resolved the issue & uninstalled the app.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • wolvo82 Rich (@wolvo82) reported

    @virginmedia unable to receive calls on virgin mobile ,I’ve seen others having the same problem, when will it be sorted?

  • EamonnCurran Eamonn Curran (@EamonnCurran) reported

    @VirginMediaIE 3 weeks trying to contact Virgin media support about my broadband. No response. Just easier to cancel and switch to Éir. Cheaper too

  • ch_uk Seeel (@ch_uk) reported

    @virginmedia Never got e-mails. Last month there were random text msgs about scheduled maintenance and cancellations, which were largely inaccurate, but recently there was no notice at all.

  • j_d_moran JD Moran (@j_d_moran) reported

    @virginmedia Maybe for your Customer Services Director to stop and think about the content of the emails being sent out in her name?

  • JDWhitelaw13 Jonathan Whitelaw (@JDWhitelaw13) reported

    @SJ_Watson @virginmedia I've never been called ANY of these things before, let alone in the same breath!

  • jimmy_mulhearn Jim (@jimmy_mulhearn) reported

    @virginmedia A service you provided me that isn’t correct. I won’t pay my bill now until speaking to a manager. When I rang back in March to use you’re service I spoke with an agent who asked what I’d be using the internet for. I told him and he proceeded to provide me with the wrong service

  • LourencoMSampai Lourenço Macedo Sampaio (@LourencoMSampai) reported

    @virginmedia my service has stopped working 30min ago, I'm in BD18, is there a wider problem or is it just me?Please help!

  • kdgdjdsdforever Kat D (@kdgdjdsdforever) reported

    @virginmedia Since yesterday I haven't been able to receive calls or texts. Rebooting the sim fixes it for about 5 mins then it stops working again. I see on twitter that a few others are also having the same problem. Will it be fixed soon? Thanks.

  • gosports33 golfbio (@gosports33) reported

    @virginmedia Pretty poor service then from Virgin / no surprise

  • jimmy_mulhearn Jim (@jimmy_mulhearn) reported

    @virginmedia I know this was the wrong service as when I rung up in August to complain about what I thought was a technical issue. I spoke with another agent who told me the devices I use won’t work on the broadband package I have properly as it’s to slow. Which you knew about from day 1