Virgin Media Outage Report in Stepney, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 21: Problems at Virgin Media
Virgin Media is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of Westminster, Hammersmith, Paddington, Southwark, Newham, Ilford, Hackney, London, Stratford, Romford, City of London, Barking, Croydon, Wembley and Bexleyheath.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Internet | |
| Hammersmith |
Wi-fi | |
| Paddington |
Wi-fi | |
| Southwark |
Internet | |
| Newham |
Wi-fi | |
| Ilford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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ANT
(@pantsant) reported
from
Camden Town, England
@virginmedia Much like many people’s internet and tv service tonight!
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia You seem 2 4get I have full house Serv costs over a £100 which means betw. hours of 5.30am and 8pm I haven’t got the time to **** around for a week worth of questions taking 24hrs to get a response only to find it’s been ended by them as I didn’t answer in two hours! FFS
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Tony Wiseman
(@TDarkReaperW) reported
from
Romford, England
@virginmedia According to Varryl, who I stress was a very unhelpful individual, the wait time of around 50 mins has been an ongoing issue for about 2 weeks. My issue has not been resolved today.
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Andrea Mitchell
(@AndiLDN50) reported
from
Romford, England
@virginmedia my WiFi and tv down since 6.45am y’day won’t be fixed until Monday apparently, will I get a refund and will u pay for addition data on my phone as having to tether as needed to work this weekend! Select for txt updates not had one!!! Had to phone to find out Mon!!!
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@JasonHodge71 @virginmedia happened to me tried explain the issues I was had after a 45 min wait. He then kept talking over me when I called him about it he hung up. Seems par for the list of these Indian call centres. Have you noticed that you only get a UK based agent when you say your leaving
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Yen Sanford
(@YenSanford) reported
from
Bexleyheath, England
I’m having issues with @virginmedia broadband. App states no know issues in the area, but there clearly is. This is 2nd time in two weeks. Looking for help or ideas to fix quickly. I have reset the tech. #SpeedTest 👎🏼 #ResetTheTech #SwitchOffAndBackOnAgain
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Erik
(@seldnfoodie) reported
from
Camberwell, England
Another dose of terrible customer service from @virginmedia on hold for 25 minutes just to drop a service and negotiate a lower rate for the poor service they provide - another offshore call centre failure! #badservice
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ANT
(@pantsant) reported
from
Camden Town, England
@virginmedia Shame she couldn’t smash your terrible service
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SDM
(@StevenMcFarlan4) reported
from
Wandsworth, England
@virginmedia your app and customer service are absolutely dreadful. Been going round in circles with captcha for 20 minutes, the ‘forgot your password’ link doesn’t work, and nobody replies on the online chat!!! 🤬
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ANT
(@pantsant) reported
from
Camden Town, England
@virginmedia spent much of the last hour switching things off and on still no internet or television! What the F do we pay for!! Oh yeah Piss poor service and no answers!
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Sammi T
(@Sammi__B) reported
from
Camden Town, England
@virginmedia virgin mobile customer in a travelodge who is advertising virgin WiFi- why do I need to pay for this when I am on your network- surely it should be a hotspot!!! 😡
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ThatVince
(@ThatVinceS) reported
from
Wandsworth, England
@virginmedia I have just talked with your support team and it was a failure. In my personal opinion your returning router service is a * fraud. No worries at all, forget the router.
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Suresh halai
(@sureshhalai) reported
from
Ilford, England
@virginmedia can’t believe an engineer came to this morning to fix internet, by the afternoon it’s it’s not working, Indian call center have no empathy, lost for words
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Robert Paterson
(@Robbie_Paterson) reported
from
Lambeth, England
@virginmedia Seriously @virginmedia down again!!!!!! What an absolutely useless bunch you are!!!
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ANT
(@pantsant) reported
from
Camden Town, England
@virginmedia Unlike your service, which never arrives!
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Allan Fenn
(@AllanFenn) reported
from
Waltham Abbey, England
@MtyandaSipho We need to talk then mate because Bolts done me n all Shit service @virginmedia
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David O'Hanlon
(@calmspacecoach) reported
from
Camden Town, England
@virginmedia Yet again I get fobbed off. Complaints didn't respond. I had at least six conversations with your texting service and 789 and yet - nothing.
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Monroe
(@MonroeJoe) reported
from
Kensington, England
@virginmedia Doesn’t say there’s any problems in the area, all connections are tight, power supply connected, but I’ve got all green lights on my router and no internet at all
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Andrea Mitchell
(@AndiLDN50) reported
from
Romford, England
@virginmedia is anyone going to provide an update or response, the customer service is shocking absolutely ridiculous!!
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia The link only takes me to our messages nothing else, Normal service resumes!!! Every conversation with virgin is a mess and waste of time!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Tully
(@TullyMatt) reported
@virginmedia Hi why have you ignored me? I called to cancel and you cut off my internet immediately You didn't offer me any discount off my bill in a 30 minute phonecall either Is this usual practice?
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Mace
(@MACE_VL) reported
@virginmedia No just your internet went to **** last night
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Mydaboom
(@Mydaboom) reported
@virginmedia Help would be appreciated. I am in range of a WiFi hotspot but not getting connected. Just saysturn on mobile data when I go on Google.
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Chris Newcastle
(@newcastle_chris) reported
@virginmedia RE: complaint no. C-310122692 about incorrect billing whilst leaving VM. Received email that the complaint is resolved we've "had a chat" but nobody has spoken to me and the incorrect bills are still there. How do I start independent adjudication ? Deadlock letter ?
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Dean Cleworth
(@dac230) reported
@virginmedia All seems ok on service status - can you DM please?
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Piccle
(@PhilC1984) reported
@virginmedia Awful, awful customer service. Offer a deal over the phone one day, next day deny it ever happened.
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Laura_Lou
(@cocktailqueen87) reported
@virginmedia However if its not delivered today and im not getting the discount with @virginmedia then I cannot afford the package and will have to cancel.
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John
(@John98534482) reported
@Objective_Read @virginmedia I had a similiar problem, sent a letter on 23rd of February but they apparently never received it! Also they make it so hard to communicate, and when you do they speak over you trying to offer you unwanted deals..
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Phil Bowers
(@PhilJBowers) reported
@virginmedia Hello Virgin Media, seems to be a fault in Newcastle-Under-Lyme ST5 area with your broadband, used the service checker and doesn't give an estimated time it'll be fixed - any ideas when it'll be back on?
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Josh
(@JoshWally) reported
@virginmedia FYI WiFi calling does work on Pixel devices when using a physical virgin mobile SIM. The issue was specifically with the eSIM