Virgin Media Outage Report in Stepney, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 30: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Tower Hamlets, Waltham Forest, London, Hackney, City of Westminster, Paddington, Romford, Dagenham, Harringay, Brentford, Stanmore, Hammersmith, Ealing, Newham and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 Sutton |
Internet | |
| Ilford |
Internet | |
| Hammersmith |
Internet | |
| Tower Hamlets |
Internet | |
| Waltham Forest |
TV | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Staffora
(@staffora) reported
from
Kingston upon Thames, England
@virginmedia is there an known outage in KT2 area? Have no broadband or TV.
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☆ Liezel ☆
(@liezel_t) reported
from
Merton, England
@virginmedia Well, no one bothered to turn up, called to chase and still not here past the time they told me on the phone they would arrive. Usual excellent service I have come to know from you 🥳
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Have you met Harj?
(@AussieHarj) reported
from
Walthamstow, England
Virgin Media you suck! Going down as England start to choke in the run chase. Switched to BBC/ABC Radio over Sky Go 🙄
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia No, I’m trying to find out the status of my complaint received by Virgin on 30 September. I’ve had zero communication or acknowledgment of it.
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Mark Connolly
(@macon1375) reported
from
Crayford, England
@virginmedia Hah really @virginmedia been trying live chat since 8am and now call but on hold for ages!! Is not on. Causing issues with my work!! #worstbroadband
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Mark Connolly
(@macon1375) reported
from
Crayford, England
@virginmedia @virginmedia can have no rival to the worst customer service out there! Said resolved an issue after held for over an hour only to find it’s not and I now can’t get back in touch. 2nd day work ruined
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Of course I have. My email is correct on online account. I get email bills correctly. But my complaint file has an extra character to email address and so I’ve never received acknowledgment of my complaint.
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Mark Connolly
(@macon1375) reported
from
Crayford, England
@virginmedia They advise they would send a signal to router, I then turn off after 5 mins, for 10 mins and when back on all will be working! Well it didn’t make a difference and my speed test shows my downloads dropped from 236mbs to 36. The issue is uploads tho at 0.5mbps. On hold again!
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Charbster
(@charbster) reported
from
Wandsworth, England
@virginmedia do you have website issues? Chat function not responding.
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia @mundaytom Not true. No response to complaint letter sent August and when we’ve rung “manager will call you in 3-5 days”. Been told that 3 times. Not one callback. Shambles.
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Shasa Colson
(@THE_COLSON) reported
from
Merton, England
@O2 Hi, I've been going around in circles for weeks. I'm an O2 and Virgin Media customer. I'm supposed to be in a Vilt package but mu data hasn't been doubled on the o2 end. Can this please be sorted asap
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Juan Folgar Colomer
(@jfcolomer) reported
from
London, England
@virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?
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Sema Kaya Ocakoglu
(@Semykaya) reported
from
Merton, England
@virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things
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Sam Batty
(@sam_batty) reported
from
Islington, England
@virginmedia Just spend over an hour on live chat/phone. Your service means we’ll be nearly two weeks without internet!
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Joana
(@JoanaLoGomes) reported
from
Merton, England
Hey @virginmedia. Any chance the Broadband issue is getting fixed soon in SW17? I’m working from home tomorrow, so this is a bummer really!
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia
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Mark Connolly
(@macon1375) reported
from
Crayford, England
@virginmedia Of course. I’ve done everything required of me: I was told it’s caused by my home move and the disconnection due on 12th. Things seem to have been prematurely actioned affecting my signal
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Jason Hier
(@jasonhier) reported
from
Ealing, England
@virginmedia Is service in London W13 working?
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Liam Smith
(@Liamsmith260493) reported
from
London, England
@virginmedia Our Wifi has been down since yesterday can you help please
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Phil
(@SmithPes) reported
@virginmedia This is not correct. There are many ways to get Priority tickets without being an o2/virgin customer by changing the URL on booking sites, the only people who seem to be struggling are genuine Virgin/o2 customers stuck with your insufficient apps.
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Thiru Hyker
(@Thiruhyker1) reported
@virginmedia @Liz_Cummins Hi sir I'm In a bad situation of my life going to die because I can't pay my educational loan due to unemployed I'm in India I wrote this to find any help from any people to bring my life
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JoshP
(@joshpullan11) reported
@virginmedia Well obviously 😬 so how didn't you foresee this happening with the HUGE resource and infrastructure you have and how are we nearly 4 hours into pre sale with no fix in place?
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GW soft tip darts
(@graemewright78) reported
@virginmedia Absolute shambles. This should've been planned way better than this. Still having issues on the app. 4 hrs (and counting) of my life I'll never get back!!
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Adie Hughes
(@AdieJAMster) reported
@virginmedia @RobertE93459689 At least virgin know what copy & paste is does due their posts of support! Did people actually think O2 know how technology works!!??
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Steve O'Keeffe
(@steveokeeffe62) reported
@virginmedia Awful service. No doubt it will all be sold out by the time we can access, unless we pay the higher prices to ticket agencies. Amazing how they’ve managed to get them
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GREG BOND
(@bondyboo21) reported
@virginmedia App not working!!!!! What a complete ***** Up!!!!
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Joanne Williams
(@JoanneCMW) reported
@virginmedia I have been trying for 4 hours now. Why was I logged off from the system earlier this morning? You offered a priority booking service for Virgin Media and O2 the same. Surely you realised Peter Kay tickets would be a HUGE demand?!
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🍩🍩🍩BazzaU⚽⚽⚽
(@bazzau73) reported
@virginmedia @adidasrt Not really a surprise though is it, just poorly prepared and a company that thinks OK is good enough. App still not working almost 4 hours after launch of sale just keeps saying "This priority content is not available" and the whole app has crashed
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Chris Carmona 🇪🇺🏳️🌈
(@QESiG21) reported
Typical @virginmedia - promise to fix your broadband by midday, text you to tell you it’s fixed (even though it isn’t) and then make it impossible to contact them cos they’re ‘too busy’.