Virgin Media

Virgin Media Outage Report in Stepney, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stepney, Greater London, England 03/27/2026 03:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stepney, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, City of London, Romford, Islington, Newham, Poplar, Southwark, Stanmore, City of Westminster, Merton, Barnet, Hackney, Croydon and Hampstead.

Loading map, please wait...
City Problem Type Report Time
United KingdomHammersmith TV
United KingdomHammersmith Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomCity of London Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

  • RichardDPoole Richard Poole 🔶 #Kohler4Wimbledon (@RichardDPoole) reported from Merton, England

    .@virginmedia I’ve given you the space to fix a complicated problem not of your making but your lack of empathy & respect for your customers demonstrated by your inability to level with us and be honest about the fix time is now ridiculous.

  • egemenonen Egemen Onen (@egemenonen) reported from Richmond, England

    @virginmedia unbelievable - 72hours without wifi and very poor customer service. Cant wait to end my contract.

  • sophsophbling Sophie Hardie 🦄👸 (@sophsophbling) reported from Kingston upon Thames, England

    @virginmedia 3rd day with no internet or tv absolutely terrible service. You guys need to be honest with your costumers and not keep changing the deadline!!!! Definitely want a refund for the last 3 days!!!! #virginmediadown

  • llima3000 Luiz Otavio (@llima3000) reported from Merton, England

    I can say that @virginmedia is giving me a proper nightmare before Christmas! I’m going to have 3 days with no Internet, TV and Phone... and they just push the fix date/time forward... should be fixed at 9 am, now they pushed to 5 PM... always that way! #fail #virginmediadown

  • AnghellKim Kimberli Anghell (@AnghellKim) reported from Kingston upon Thames, England

    Damn this #virginmedia again. I pay every month a lot of money and still now 3 days without internet and TV! And I'm sure that they will charge for this too 😡😠 #mad #needtowork #notnormal

  • Peter_Wilkins78 Peter Wilkins (@Peter_Wilkins78) reported from Merton, England

    @MariaMCasey @virginmedia That's a very ambiguous sentence. Not clear whether they'll only pay for working days, whether they'll pay for all days but only after 2 working days, whether the time starts from registering or whether it started from when the service went out.

  • sarahlbrowne Sarah Louise Browne (@sarahlbrowne) reported from Merton, England

    @lissielou13 @virginmedia I know!!! Horrible company

  • tiggsie Sarah Ward (@tiggsie) reported from Kingston upon Thames, England

    @JackieSmith_nmc @virginmedia @SkySports Thankfully 😅 but looking at the twitter feed the communication with all their other customers seems really bad

  • StreetCube StreetCube (@StreetCube) reported from Kingston upon Thames, England

    @IfIKnewThen @Tell2k @ThreeUK The point is, is that it’s Virgin Media’s obligation to keep their fee-paying clients informed with truth and transparency. Anything less is an insult. Accidents happen, (as with the fibre optic ****-up) but lying, misleading and manipulating is utterly deplorable, #leavevirgin

  • swlondonbloke John Colbert ✊ #SocialismWorks (@swlondonbloke) reported from Merton, England

    🚨Wimbledon Virgin Media Outage🚨 Just had an update from one of our Virgin Media members, a footings digging machine next to the building that houses the local servers, hit the main fibre cable wrapping it around the drill. They estimate Monday before it’s fixed #virginmediadown

  • RichardDPoole Richard Poole 🔶 #Kohler4Wimbledon (@RichardDPoole) reported from Merton, England

    @virginmedia Hi. I’m very well aware of the fault, the causes and the hard work your engineers are putting in to the fix the issue. All I and thousands of others want to know is a realistic timeframe to be reconnected. If we know it’s going to be days we can make alternative arrangements.

  • iandonald71 ian donald (@iandonald71) reported from Richmond, England

    @virginmedia @munirawilson deadline No6 looming 5pm Saturday to fix the loss of service will it be yet another promise broken #tellusthetruth

  • tiggsie Sarah Ward (@tiggsie) reported from Kingston upon Thames, England

    @JackieSmith_nmc @virginmedia @SkySports The whole hospital was down too it’s been manic!

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @virginmedia when will@you update us with some proper information about our Wi-fi outage. More info makes calmer customers.

  • NedKell99403028 Ned Kelly (@NedKell99403028) reported from Lambeth, England

    @EdieKelly25 @virginmedia Go outside and flag down a Virgin van, and get them to fix it. It's the only way, you get to talk to anyone. Their customer service is shite!

  • ali_bateman Ali Bateman (@ali_bateman) reported from Richmond, England

    @virginmedia Everyone gets that. But changing the estimate 5 minutes before twice is poor. And give a realistic estimate in the first place so we can make alternative arrangements.

  • ayca_oncu Ayca Oncu (@ayca_oncu) reported from Kingston upon Thames, England

    @virginmedia Not really, eta for fix was yesterday then postponed to this morning and now says 7pm today... the info you provide is not trustworthy...

  • Theoryjoy Thomas Moore 🏳️‍🌈 (@Theoryjoy) reported from Kingston upon Thames, England

    We are having to play monopoly as the Virgin broadband is now down for the third day in a row in New Malden. We are unable to stream Christmas carols and watch cheesy Christmas films. This could make or break us :-) @virginmedia @ofcom #virginmedia #ofcom

  • Leximar2009 Alex Marriott (@Leximar2009) reported from Kingston upon Thames, England

    engineers in New Malden saying a large foundation drilling machine on an adjacent property drilled into a duct containing the fiber optic cables causing the problem. they said that the Virgin site states the issue will be fixed by 1600hrs on Friday and they laughed @virginmedia

  • HWick_Bluenose Chris (@HWick_Bluenose) reported from Wandsworth, England

    @Moi_Twitting @CorporalMum @Ofcom If this is true @virginmedia then it’s a disgrace as you provide this service for homes and not business. I know as I manage our Virgin Media BUSINESS service for my employers. If I don’t get compensation for the whole period of the outage I’m off. £128.50 pm + £33 pm mobile. 👋

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • editeprice miscellaneous (@editeprice) reported

    @virginmedia I work from home and NEED WiFi to do this. I have no signal in my house @e_emobile this is also a shambles on you 😡

  • GaryDWatkins Gary Watkins 🇬🇧🇬🇧#BritishIndependence 🤐🇬🇧 (@GaryDWatkins) reported

    @virginmedia my router keeps dropping connection have tried resetting and hard reset using the pin hole but no change and an increasing crashes please dont give me link to tech support as it loops and is next to useless please pm me to discuss issue thanks

  • ElmsLouise Louise Elms (@ElmsLouise) reported

    @virginmedia had an engineer visit booked for yesterday. No-one came out. I called yesterday on hold for 45 minutes. How do I make a complaint?

  • kelechi_okegbe Kelechi Okegbe (@kelechi_okegbe) reported

    At long last the @virginmedia broadband engineer has confirmed to me that my slow speeds was not my fault nor my electronic devices.

  • BoldisonGareth Gareth Boldison (@BoldisonGareth) reported

    @virginmedia Yes who told me it would be 28 days (should be 48 hours but due to volume of unhappy customers taking upto a month) he left me high and dry with 2 children unable to do their homeschooling (they are happy - I am far from it!) 🤬 I have a complaint ref but told dont phone back!

  • WelshyJo Jo (@WelshyJo) reported

    @virginmedia Need some help with our dire WiFi. No live chat and no answering calls. How can I get some advice/help please?

  • LisaRobrjm Lisa Roberts (@LisaRobrjm) reported

    @virginmedia I am making complaint Virgin Media incorrectly entered an old account of mine into default in 2018. This impacted my credit score . I received an apology letter from Virgin Media 26/1/2021 saying they would amend my credit file. I want this fixing. please resolve

  • BoldisonGareth Gareth Boldison (@BoldisonGareth) reported

    @virginmedia No and no! Perhaps your agents should be told this and not quote the dross agent Romeo just came out with! the sheer rudeness (laughing at me down the phone) is just not acceptable! Please can you reinstate the order ASAP @skytv don’t treat their customers like this

  • editeprice miscellaneous (@editeprice) reported

    @EE @virginmedia both of you have ruined my week and I would never recommend your services to anyone. Goodbye

  • Dhairya72359753 Dhairya (@Dhairya72359753) reported

    @virginmedia Why am I not getting the services I pay for? You guys are quick to pick up n answer when someone wants to join but not when it comes to resolving an issue