Virgin Media Outage Report in Stepney, Greater London, England
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The latest reports from users having issues in Stepney come from postal codes E1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Camden Town, City of Westminster, Croydon, Hackney, Hampstead, Harringay, Poplar, Southwark, Wembley, Waltham Forest, Swanley, Mitcham, City of London and Stepney.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Camden Town |
Internet | |
| London |
||
| City of Westminster |
Internet | |
| Croydon |
Wi-fi | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Andee Byford
(@BobCratchitt) reported
from
City of London, England
@virginmedia Well I guess as it went down Wednesday afternoon and if all goes well back up tomorrow we will automatically qualify.
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia I presume so. I was quite clear I wanted to leave Virgin as I was not happy with the services provided even though they tried to keep me as a customer. I feel Virgin are making it as difficult as possible and I am paying for it
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Nathan Talbot
(@nathantalbot) reported
from
City of London, England
(Testing) colleague asked if is there a virgin media outage but it’s working fine in EC1A.
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Crypto Ivan
(@Ivan_D_Crypto) reported
from
Hackney, England
@hummzak We at Virgin Media have a brand new IPTV service for 35 pounds flat fee, no monthly subscription + you get installations and service support, so it if breaks well fix replace it at no cost. Let me know if your interested
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Amanda Birrell
(@blackheathma) reported
from
London, England
@MartinSLewis It is the worst company I have ever dealt with and I’m now actively discouraging others to use Virgin Media. Cancelling is also very difficult and deliberately so
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia DB was dealing with this issue but has not responded since lunchtime Friday
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia Please as I have been paying for service
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia 14 hour wait for a response on your chat bot and I still haven’t passed security. That’s some service
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Baltazarka
(@MiaZagica) reported
from
Lambeth, England
@virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.
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Burnley Dave:Not woke just human.💙🌈🍺🇪🇺
(@tlcko1882) reported
from
London, England
@journokeith @virginmedia Good as in they acknowledged your existence was what I meant. That's how their "customer services" is set up, they don't have the staff based in the UK to deal with it and all they can do is what they are doing.
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia I would not have used these terms as I didn’t know them however I presumed that all the necessary work would be done in the background. Why would I keep the landline with Virgin when I was VERY UNHAPPY with the service provided
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Andee Byford
(@BobCratchitt) reported
from
Romford, England
@virginmedia Yes I have checked the service status, it is the first thing I do & all was fine. The issues is with the cable Ethernet & the phone connection in the Hub 4. I don’t use your WiFi setup as my house is fully cabled for networking. I am a Network Architect, so have done basic tests
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Andee Byford
(@BobCratchitt) reported
from
Poplar, England
@virginmedia But your hub has died and as such I cannot access my broadband, use my landline as you moved it from copper to Ethernet and the TV services are impacted as I cannot record, watch the BBC or any streaming service. In short an outage.
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginhelp @MistryMistry21 @virginmedia Virgin Media give really poor customer service. I’ve been waiting over 14 hours? It feels like your customer service team is a team of 1
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia How long is due course? I’ve already spent hours on this issue with no resolution. I started this chat conversation on Wednesday 1st February. Wouldn’t you agree the customer service from Virgin is woeful?
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hippychic
(@Keldavey) reported
from
Bromley, England
@virginmedia @YogaBear2 Some? Everyone I know With a virgin account in Bromley having problems today including myself. Not worked all day. What's happening, have you been hacked?
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charlie and Blossom
(@LaurenLFlower) reported
from
Romford, England
@virginmedia Hi I have an issue with my current plan? It says I’ve cancelled my O2 benefits but I never received the sim nor did I cancel.
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia I cancelled my broadband subscription in October and Virgin have kept charging me for landline although other provider inform me that they are providing service I just want to close the Virgin account
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia The quality of customer service cannot be recommended. The long delays are a constant problem Coming up to 2 hours this morning and no response
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Alan Hodge
(@hodgie_hd) reported
from
Kensington, England
@virginmedia down again in SW18 what on earth are we paying for and all your site can say is area problems as usual it really is pathetic #tradingstandards #virgindown
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Barron
(@davidVbarron) reported
@virginmedia Well done. You literally have a non job. What is the point of having a twitter presence that cannot help customers? HAVE I CHECKED SERVICE STATUS? Do you think I'm an idiot? I must be - for here I am responding to this pathetic patronising word salad. I am done with VIRGIN 👋👋
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Peter Archibald 🇬🇧🇿🇦
(@PArchie83) reported
@virginmedia can a virgin media customer get this Ultimate Volt bundle as an upgrade?
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Liam Wilson-Cobb
(@Only_One_Cobby) reported
@virginmedia also apparently there isn’t anyone in today who can help but I’ll have to wait 2 weeks for the back up line to be fitted and then 5 days for the TV services to be working. But nothing from Virgin! However I still have to pay the full bill!
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Claire Coast-Smith
(@clairecs1) reported
@virginmedia In this instance, service went out for 4 hours last night (as I said, in my tweet and email to you) a shorter time than sometimes. But overall, many issues over the years. Don't waste your time & mine replying to this, just try to improve your service for all your customers.
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Mark Towns
(@avidfan1) reported
@virginmedia is it possible to get an engineer out to repair my broadband ASAP. I’ve been told for the third time now to wait 24 hours for you to fix my internet.
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MTL
(@MTLalley) reported
@virginmedia ...many calls over time to try and sort, ppl supposed to call me back, I gave up! They kept calling me in work when I asked for the call at home asking me to reboot the system... wtf! I'm in work! The email/Account has not been sorted and I've had enough, I want out.
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Matt K
(@MatthewKiziltan) reported
@virginmedia I really can’t be bothered. I just want to cancel my Virgin media. What number do I call
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Richard High
(@dukeoftadley) reported
@virginmedia The person I’m speaking to says they can’t access my account so can’t discuss it. They say I should have a telephone password but I never received one, and they don’t understand the problem that I am describing to them. After 1 day it’s 0/10 for Virgin so far!
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MTL
(@MTLalley) reported
@virginmedia The broadband and wifi consistantly drop, ever single day and it has been happening ever since I joined May 2021, it has got worse over time and the last 3 months has been awful, also I have no access to my account because you are unable to sort out linking my email to mt A/C...
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MTL
(@MTLalley) reported
@virginmedia ...when I do the text service it shifts me to whatsapp abd when I say it's to do do with a fault it says I cannot report a fault on whatsapp, totally infuriating, so back to square one! Now I want to report you to Ofcom and told this can take a month for them to decide if I can..