Virgin Media Outage Report in Stepney, Greater London, England

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Stepney, England

The most recent Virgin Media outage reports came from the following cities: City of Westminster, Enfield Town, Westminster Abbey, Croydon, Brent, Camden Town, Hackney, London, Islington, Paddington, Southwark, Waltham Forest, Hampstead, Newham, and Dagenham.

City	Problem Type	Report Time
City of Westminster	Internet	58 minutes ago
Enfield Town	Internet	1 hour ago
Westminster Abbey	Internet	2 hours ago
Westminster Abbey	Wi-fi	3 hours ago
Croydon	Internet	3 hours ago
Westminster Abbey	Internet	3 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

• 
  Dan King (@mfelmi) reported 6 minutes ago from Lambeth, England

  @virginmedia It was media. The call was finally answered after around 40 minutes. I wouldn’t mind if this was an isolated issue but I’ve had a number of problems with virgin media customer service (by phone) and looking online it seems that many other customers have experienced the same.

• 
  aaron grantham (@aarongrantham) reported 8 minutes ago from Richmond, England

  @virginmedia No, as I explained, it appears to be no longer a problem. I am less concerned with a fault occurring; that happens. I am more irritated by a lack of notification of the change, no response to my call and your lack of acceptance of their being a problem.

• 
  Adam Gray (@agrayphoto) reported 10 minutes ago from Croydon, England

  The @virginmedia customer service can’t understand one simple request and problem, passing my housemate between pillar and post for hours on the phone and making broken promises. Seriously useless. Oh and the internet speed has been crap and not as advertised for months - avoid

• 
  Flower Girl London (@flowergirl_lon) reported 10 minutes ago from Croydon, England

  @Leearna6 @suz_rudnik @virginmedia Ofcom compensation is £8 a day for loss of service but they don’t pay it until service is back on... defo chase it up as it’s the law now not just a customer service / good will gesture. As soon as you are reconnected it should be applied to next bill.

• 
  Nezih Savaşkan (@watchvideosoul) reported 10 minutes ago from Lambeth, England

  @DDavidian @virginmedia Upload is advertised. About 20meg. But had a few issues recently where download has randomly dropped from around 180-200 down to under 15.

• 
  Shivz Belle (@ShivzBelle) reported 11 minutes ago from Merton, England

  15yrs I was with @SkyUK @comcast and after just speaking with a top call handler I’ve just been passed through to the most arrogant unhelpful person in the cancellation team! I’m leaving mate! @virginmedia @TalkTalk Loyal customer coming your way! #Telecommunications

• 
  Madhan (@followcbv) reported 15 minutes ago from Richmond, England

  @Ceryslynda @virginmedia Same problem

• 
  aaron grantham (@aarongrantham) reported 17 minutes ago from Lambeth, England

  @virginmedia It’s working now, the point is that it wasn’t working when the women’s open was on yesterday with no warning or redirection. I tried to get help and was waiting 18 mins (timed). And by the way not the first time virgin randomly change the description or the channel.

• 
  Valet@Shoe-Doc (@ValetShoeDoc) reported 19 minutes ago from Romford, England

  @virginmedia Virgin Boardband why for the last 3 THURSDAY in a row that there is a Boardband outage in the RM26QD area. We work in a society where companies allow working from home. Called Customer Service who was just reading a script and repeating himself. Sort it out Virgin

• 
  Holly Christie (@Holly_Christie) reported 22 minutes ago from Walthamstow, England

  @james_etheridge @virginmedia I found Virgin so unreliable and their customer service so terrible that in the end I left them after 8 years of loyalty because I just couldn't work out what I was even paying for...

• 
  Aubrey Davis (@aubreydav1s) reported 28 minutes ago from Ilford, England

  @virginmedia Still down. So I’ve now missed two live games and soccer Saturday. Been on hold at your call centre for 30 minutes now as well

• 
  Rose Cooney (@rosecherished) reported 28 minutes ago from Bromley, England

  @NOWTV So cos @virginmedia had problems and I could only watch this via app last weekend, I restarted my @NOWTV entertainment sub just to binge watch on Sunday

• 
  Louis Houghton (@Louisblack) reported 31 minutes ago from Croydon, England

  @virginmedia It just seems odd that Virgin seem happier losing an existing customer than just giving them the same deal as a new customer. Instead of £35 a month they get nothing.

• 
  Madhan (@followcbv) reported 45 minutes ago from Richmond, England

  @virginmedia is becoming shit !

• 
  Keith Bursnall (@KeithBursnall) reported 49 minutes ago from London, England

  @virginmedia According to your website broadband connectivity is fine and TV is experiencing some issues with certain channels. I have no broadband and no channels at all

• 
  Lambertus Cornelius (@lambertusc) reported 51 minutes ago from Merton, England

  @Camclarky @virginmedia Get out Cameron, Sky is a superior service in every aspect. I am hoping to rid myself of Virgin AS SOON AS THEY BOTHER ANSWERING THEIR PHONE! #TransferTalk #TransferDeadline #virginsucks

• 
  Louis Houghton (@Louisblack) reported 53 minutes ago from Wandsworth, England

  @virginmedia I phoned up today to find out why I was paying £50 a month for internet when a new customer pays £35. I was basically told to accept it so I think I’ll look at moving to @SkyUK for £27 a month.

• 
  Madhan (@followcbv) reported 58 minutes ago from Richmond, England

  @virginmedia still waiting as one of your operator went to check something with accounts team after 3 hrs on hold. Still not giving up... as I wanted to cancel contract due to their #priceIncrease #watchdog

• 
  Felicity Bainbridge (@FelicityJBee) reported 59 minutes ago from Poplar, England

  Disgraceful customer service by @virginmedia - 15 min wait to discuss £20 increase in bill with no comms. RUDE staff ‘I don’t care if you want to leave’, immediate transfer and 15 more mins of music... APPALLED. #CustomerService #fail

• 
  2 Mummies & A Baby (@baby2mummies) reported 60 minutes ago from Merton, England

  @virginmedia I have tv,phone and BB with you, I have called today to sign up to mobile, still haven’t received confirmation email or account details. Have called twice, not impressed with service and thinking time to cancel all virgin products I have

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shahad Ahmed (@sna27) reported 9 minutes ago

  @virginmedia How can I cancel an order? Have called pre install on 08000521734 multiple times and whenever I get through and mention I want to cancel the line is disconnected? Also the line for option 2 on this number which is specific for cancellations seems to be closed

• 
  Nippy McWhiffles (@NMcWhiffles) reported 9 minutes ago

  @Carl_Mahoney @virginmedia I’m having the same problem, just tried to call the customer service number and it just keeps saying call failed

• 
  El Ignorante Habló (@DanielIgnorante) reported 10 minutes ago

  @virginmedia @Sherl0ckSparr0w Guys your costumer service is horrible, and your 18 months contract is a scam, but is the same scam than all internet Co. in UK.. 18 months with normal price and then, +40% for the same service, and now, problems on the web, 2 phone calls cutted.. thieves

• 
  robert smith (@dancastree6346) reported 14 minutes ago

  @virginmedia expect it says someone will contact in 10 days 8 weeks later stilll no contact hence why i sent you the tweet thinking you could help

• 
  Kay Smith (@specialk3576) reported 18 minutes ago

  @virginmedia how please do I get any form of contact on a contract complaint?? Two weeks and I’m starting to lose the will. It’s really poor 🤨

• 
  **** Puppy (@Fuck_Puppy) reported 21 minutes ago

  @CollegeJocks @virginmedia @LutzSchueler Vergin is ****. Why i went with sky, they not improved since telewest days really.

• 
  Carl Mahoney (@Carl_Mahoney) reported 23 minutes ago

  @virginmedia I need to chat to a real person please as have had ongoing problems since 2021

• 
  Golhec (@golhec) reported 25 minutes ago

  @virginmedia I've been waiting since the 27th of October to get our internet installed. Tried again to contact the helpdesk and have been hung up on 3 times (which happens all the time) have been promised phone calls that never happen, I'm done. How do I cancel the install.

• 
  Stephen Cr*ss (@fishingparty) reported 26 minutes ago

  @Bob_Fischer @virginmedia @VirginMedia_TV Bit crap that like. IPlayer have it?

• 
  nick wright (@WrightySE2) reported 27 minutes ago

  @virginmedia Subscribe to updates is also not working. I have previously used this for problem monitoring.