Virgin Media

Virgin Media Outage Report in Stepney, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stepney, Greater London, England 03/09/2026 13:40

March 09: Problems at Virgin Media

Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stepney, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Southwark, Hammersmith, Dagenham, Ilford, Wembley, Camden Town, London, Croydon, Hackney, City of London, Romford, Barnet, Islington, Tower Hamlets and City of Westminster.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomSouthwark Total Blackout
United KingdomHammersmith Internet
United KingdomDagenham Internet
United KingdomIlford Internet
United KingdomWembley Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

  • acamarama ivana croissant (@acamarama) reported from Hackney, England

    @repeatall @virginmedia And when you do pick up the phone, and put somebody through to customer services, and they wait for 30 minutes to speak to CS, why is it not CS on the phone?? But some poor lad who cannot help because he’s not working in CS and can’t transfer the call. Frauds and criminals

  • NatalieEllenO Natalie O'Sullivan (@NatalieEllenO) reported from Enfield Lock, England

    @virginmedia is it common practice to lie? Myself and my neighbours have been without internet and tv services for nearly 2 days. We have been told an engineer is on site but time to fix keeps getting extended. Neighbour calls to follow up and is told ..1/2

  • _240797 • lolly (@_240797) reported from Bromley, England

    virgin media is absolute ****. thankfully my contract ends in a few days kmt.

  • TheGeekiestOne The Geekiest One (@TheGeekiestOne) reported from Ealing, England

    When can i leave from the poor service which is @virginmedia ?

  • jojo10rocks Joanna (@jojo10rocks) reported from Enfield Lock, England

    @virginmedia absolutely shocking service for my parents again from virgin

  • acamarama ivana croissant (@acamarama) reported from Hackney, England

    @virginmedia @virginmedia @Ofcom literally don’t waste my time you rude wasteful sucks.. just spent 45 minutes on the phone to get out through to customer complaints - and get Kirin in India poor luv who has no way to trader me to complaints - just a suck of time . You will fail

  • Arthur82 Arthur Nicholson-Gumuła 🌱 (@Arthur82) reported from Lambeth, England

    So is it me, or is @virginmedia uptime just getting worse and worse these past few months? Surely it hasn't always been this terrible in London?!

  • casterazucar Caster Azucar (@casterazucar) reported from Hackney, England

    @virginmedia any chance of a day without the internet going down? We're out again on EL5

  • ElspethFit Elspeth Van Der Hole (@ElspethFit) reported from Kingston upon Thames, England

    @virginmedia why are you so ******* terrible? I just want to watch Netflix.

  • scottdb79 Scott (@scottdb79) reported from London, England

    @virginmedia WiFi down yet again in SE6, what’s going on, can your servers not cope with temperatures above 30c! I think it’s time to stop using the #stayconnected tag line, it’s not doing you any favours. Some of us have to work to do and deadlines to meet.

  • ot_clare ClareOTstudent (@ot_clare) reported from Croydon, England

    @virginmedia having major issues with our internet going off at very regular intervals in Thornton Heath. Please could this be looked at?

  • edward_baran Edward Baran (@edward_baran) reported from Kensington, England

    Like night follows day, it gets a bit hot and @virginmedia goes down. Useless #virginmediadown #virginmedia

  • TheGeekiestOne The Geekiest One (@TheGeekiestOne) reported from Ealing, England

    What is the best ISP? Thinking of moving from the lack of internet and service from @virginmedia?

  • acamarama ivana croissant (@acamarama) reported from Hackney, England

    @Ofcom @virginmedia as a matter of policy you drop complaints calls . Shocking excuse for a services company. You should fail.. you fail your customer a daily

  • ElspethFit Elspeth Van Der Hole (@ElspethFit) reported from Kingston upon Thames, England

    @Lgb89 @virginmedia We had the same situation about a year ago and they replaced both our boxes with the new ones 😩 it’s just our whole WIFI that’s useless, never not had issues with them and there’s always a “technical fault” being fixed somewhere 🙃

  • LynetteSzeto Lynette Szeto-Martinez (@LynetteSzeto) reported from Islington, England

    @virginmedia twice today you have gone down! This is annoying when I am still working. #deadline #wfh2020 #internetdown

  • MarkAJTaylor Mark Taylor (@MarkAJTaylor) reported from Wandsworth, England

    @virginmedia Tried texting this number twice but no reply. I have no been trying to cancel my broadband contract for a _month_ but no one from @virginmedia will speak to me.I even tried calling the # on the outstanding bill e-mail but it will only automate taking your money not let you leave

  • Spencer0814 HARRY T (@Spencer0814) reported from Lambeth, England

    @virginmedia @VirginMediaCorp @richardbranson wow! We are barely into the month of August and my broadband service is down yet again!!! The tech team are saying it will take 4.5hrs b4 connection

  • gary230264 G.Marshall Gleghorn (@gary230264) reported from Merton, England

    @virginmedia you charged me £7.50 late charges for July when you never even posted me a bill , how was I to know what I owed !!

  • chrispylang Chris (@chrispylang) reported from Hackney, England

    @virginmedia my internet has been on and off for the past 4 days please sort this out. Have check the service checker which says its all fine #help #nointernet

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JanisTriblis Janis JTR (@JanisTriblis) reported

    @virginmedia Not anymore and not recommend at all. Because it’s scam. Virgin brand is poor service and biggest scam ever I seen.

  • C_GHuband Graham Huband (@C_GHuband) reported

    @sbrownphoto @virginmedia Got my BB and TV package down to £50pm from a similar level to yours after a rather long conversation. It came down to being happy to leave, which I was despite the hassle. They eventually caved.

  • Donna48515022 Donna (@Donna48515022) reported

    Why does Virgin Media not want new customers??? #virginmedia I’ve been trying to have my virgin broadband installed for nearly 2 months, installation dates change without notice, help desk can’t help….really bad customer service!!

  • CCp3_CCp4 C&C Cullen (@CCp3_CCp4) reported

    @virginmedia No problem, there is a telephone line at the property, just not active as currently not needed for broadband.

  • OrthopaedicOz Usman Ahmed (@OrthopaedicOz) reported

    @virginmedia @AnnMc63 Same here, broadband is not working and trying to check on my phone leads to a black page after I enter my postcode/details….

  • Jam3sBarton James Barton (@Jam3sBarton) reported

    @LycamobileUK @LycamobileUK I'm STILL waiting. Last chance or I'm going to switch his phone back to virgin. Sorry for leaving, my bad @virginmedia

  • jack_seymour87 jack seymour (@jack_seymour87) reported

    @virginmedia I've raised 2 complaints so far, both have been "resolved" without any contact whatsoever. Have had contract and billing issues not being honoured since May, absolutely lost all faith in virgin

  • AnnMc63 Ann McLaughlin (@AnnMc63) reported

    @virginmedia Thanks but I don’t have time to wait on the line as I’m trying to work! I assume we will be refunded for this outage, as it’s been ongoing for several hours.

  • Scholesy2Point Scholesy (@Scholesy2Point) reported

    @virginmedia I can make the payment after 4 today. Yes there did but the people spoke to where rude

  • LewisBarry2022 Lewis Barry (@LewisBarry2022) reported

    @virginmedia I have spent 4 hours trying to cancel through whatsap and not working what a joke. Making me right in wanting to cancel poor poor customer service