Virgin Media

Virgin Media Outage Report in Stepney, Greater London, England

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The latest reports from users having issues in Stepney come from postal codes E1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stepney, Greater London, England 02/12/2026 07:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Stepney, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hackney, Ilford, London, Croydon, Newham, City of Westminster, Richmond, Wembley, Southwark, Harringay, City of London, Orpington, Poplar, Kingston upon Thames and Streatham.

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City Problem Type Report Time
United KingdomHackney Total Blackout
United KingdomIlford Internet
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomCroydon Wi-fi
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

  • indra_och Indra (@indra_och) reported from Ealing, England

    Hi @virginmedia @vmbusiness our wifi has been acting weird since yesterday morning. We have restarted the modem quite a few times but the connection is still quite unstable. Could you have a look?

  • alisonwonder2 alison homewood (@alisonwonder2) reported from Ealing, England

    @virginmedia At our dinner party last night you were voted the company with the worst customer service. Six months trying to get in contact. I WANT A HUB 3!!

  • LunchMoneyLu LunchMoneyLu (@LunchMoneyLu) reported from Camberwell, England

    @BamBamSam92 @virginmedia Mate, best advice is sack them off and get another service. Go for BT rather.

  • 54mum Anne morrison (@54mum) reported from Bexleyheath, England

    @virginmedia please forward me the UK telephone number for complaints. Too long to explain the awful service received. I have complained via email but the saga continues! No reply to latest email. Thank you

  • christteach Christopher Townsend (@christteach) reported from Walthamstow, England

    Thanks @virginmedia for charging us a disconnection fee of £230 after being told we wouldn't need to pay a fee on the phone. Despite the fact we are being kicked out of our house and you don't provide service in our new area. Really classy move.

  • christteach Christopher Townsend (@christteach) reported from Walthamstow, England

    @MediaLow_down @virginmedia Not yet! Hope they will. Yesterday was awful- over 2 hours on the phone. They told us they could do it so we didn't sort out a new ISP now my partner will have to miss a week of work and I won't be getting any school prep done from home before new term.

  • jamzack Mandi Martin (@jamzack) reported from Romford, England

    @virginmedia trying desperately to register sim on your network but phone doesn’t want to know! Can’t through via phone or text help, any ideas?!

  • koshmiah Kosh (@koshmiah) reported from Camberwell, England

    @Virginmwdia Waited over 1 hour for technical support only for the phone to be hanged up. Worst service every #virginmedia WORST CUSTOMER SERVICE

  • bobbywhirlwind bobby whirlwind (@bobbywhirlwind) reported from Camden Town, England

    @virginmedia internet has been 20 min on, 20 min off all day. your site says no issues. help?

  • E7Drew Andrew Jarman (@E7Drew) reported from Stratford, England

    @virginmedia looks like the mail servers down?

  • majugipoo Death Vader (@majugipoo) reported from Romford, England

    Hey @virginmedia. My broadband has been down for 2 hours and your website says it's fixed but my modem says otherwise and no amount of reboots has changes this.

  • kanyonatic Mary (@kanyonatic) reported from Croydon, England

    @virginmedia I’m locked out of my account even though I’m using correct info help

  • TimLundSE26 Tim Lund (@TimLundSE26) reported from London, England

    @AnyaMartin8 @virginmedia You've never been a @TalkTalk customer?

  • LunchMoneyLu LunchMoneyLu (@LunchMoneyLu) reported from Camberwell, England

    @virginmedia are the complaints team able to reach out? Consistently given the run around by all your customer service reps, you guys are unethical and quite frankly don’t respect your customers enough to keep promises. Will be going to @Ofcom next.

  • 4imix K'inich Ahau 🍊🍭🚴✊ (@4imix) reported from Lambeth, England

    @LuckyHeronSay Best have been @Beer52HQ Keeping me supplied with great beer! Worst have been Virgin Media. Appalling service, rubbish customer service

  • ClairePriestl8y Claire Priestley (@ClairePriestl8y) reported from Camberwell, England

    @virginmedia why oh why can I never speak to anyone or get the support I need?

  • alisonwonder2 alison homewood (@alisonwonder2) reported from Ealing, England

    @virginmedia a third tweet to try to get you to ask me to DM you to talk about my COMPLAINT. And all I get is a bot feedback survey which takes me 10 mins but never bears fruit.

  • VictoriaLART Victoria Burns (@VictoriaLART) reported from Hackney, England

    @virginmedia internet been down locally since 4.40pm Tuesday - following two engineers messing in the junction box on Kynaston road N16. #workingfromhome 😩

  • beetle_bertie bertie beetle (@beetle_bertie) reported from Merton, England

    @virginmedia I get between 0.5 and 5MBPs rather the 100 quoted. I’m ready to leave unless you can arrange someone to fix it.

  • Neilz1 🙌 N E I L 🙌 (@Neilz1) reported from Camden Town, England

    @virginmedia The phone line issue is sorted..but the intermittent broadband issue is still occuring..i have been constantly trying your support team but been disconnected twice..and need to see what the issue is??? Area 21, can i DM you our account number to check?.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • GeorgeKinsman George Kinsman (@GeorgeKinsman) reported

    @virginmedia Well over a month now, no action. Think I'll cancel my service and use an ISP that doesn't shaft its users, thanks.

  • All_knowing2022 All_knowing (@All_knowing2022) reported

    @virginmedia The silly thing is I am a new customer and I am@going be without the internet for 5 days and Friday is the earliest engineer date!! Not impressed!!!!

  • katemaclean Kate An (@katemaclean) reported

    @virginmedia I want to cancel my broadband. It was missold to me. The contract is different to what I have agreed to.

  • Kaidanniwatori Stephen Pearlman (@Kaidanniwatori) reported

    @virginmedia How far has your laughable customer services dropped . I have just had to call a third time to change my package with you and still haven’t been able to do what I intended. The less contact I have with your company the better.

  • All_knowing2022 All_knowing (@All_knowing2022) reported

    @virginmedia No service issues!! I have done the checks and rebooted the device at least 15 times.

  • trevez08 trevez ⚒ 🇺🇦 (@trevez08) reported

    @virginmedia hi my wifi is going from bad to worse. I’m on your fastest available option and every day someone in the house struggles with connection. There must be a problem in my area??

  • MrMarkStewart1 Mr Mark 🇬🇧 (@MrMarkStewart1) reported

    @virginmedia Received an email from virgin regarding contract stay leave or renew called the call centre also informed them I also required a hub replacement asked them to call me back today no chance tomorrow will do she did not want to give call back or help me 😡

  • jeffbrighton Jeff Sorrentino (@jeffbrighton) reported

    @virginmedia I am drained of all my energies now. And out of pocket and without any hope that this will be sorted. I have raised a complaint with you and the responses are vague, unclear. You then told one thing to me and another to Equifax. You refuse to accept your mistake and clear my name

  • swinton_rob Rob Swinton (@swinton_rob) reported

    @virginmedia broadband customer service absolute shocking, will never use again

  • playerhayer Aman Hayer (@playerhayer) reported

    @virginmedia Issue remains. Virign/third party cabling team accidently severed my broadband connection Thursday, compete loss of service. No acknowledgment of mistake, no update when it can be fixed, no priority to fix a virgin mistake. Multiple calls and requests of complaints has not hlped