Virgin Media Outage Report in Stepney, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 12: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Wandsworth, Ilford, Islington, Hammersmith, Hackney, Ealing, Tower Hamlets, Waltham Forest, Paddington, Romford, Southwark, Bromley and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| London |
||
| Wandsworth |
Internet | |
| Ilford |
Internet | |
| London |
Wi-fi | |
| Islington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Brenda Franco
(@joybrenda) reported
from
Stratford, England
@virginmedia , how can some One be removed from your mailing list, as they keep getting mail shots, but have no wish to be a virgin cus tomer, and find these letters irritating. Thanking you In anticipation of your help in this matter.
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Jack Reed
(@jackreed08) reported
from
Bromley, England
@virginmedia Not only do I have TV issues also my internet keeps dropping out! And yes re booting it does sort it out but rather annoying clambering behind the TV all the time 🤬
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Brian
(@BrianBr48598668) reported
from
Camberwell, England
Virgin media are so shit
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Martín Pane 🐦
(@martinTayx) reported
from
Camden Town, England
@Strippin @btbusinesscare @WeAreOpenreach Internet I'm the UK is shockingly awful. It took Virgin Media 6 months to install a cable to my house after repeatedly stating it would only take 1-2 months. 🙈
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia We are struggling to talk to your teams on the phone @virginmedia to discuss our refund for our 4 day loss of service. Getting fed up with this.
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Sue Gower MBE
(@SueGMBE) reported
from
Crayford, England
@NRCUK @virginmedia We got so fed up with virgin’s poor connection we’ve gone back to BT ...
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Cameron Falconer
(@cameronfalconer) reported
from
Lambeth, England
@virginmedia Our internet isn’t working and there is indeed a service issue in Brixton. Thanks for ruining NYE, Virgin!
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Andrew Rogoff
(@andrewrogoff) reported
from
Richmond, England
@virginmedia Yes, it was listed there but the 1st page in my account said there were no known issues. Come on, I think you know exactly what the problems are with your rubbish status updates.
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Mr P
(@adrian_pennelli) reported
from
Hackney, England
Ah well. So it will be good riddence to @EE at the end of my contract and hello to @virginmedia and @Virgin as they have been excellent dealing with my wife's issues unlike you lot. Dreadful service from @EE where the customer is taken for granted. #poorservice #poorcustomercare
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TF
(@thegaffaa) reported
from
Ilford, England
@KalaHamilton18 @virginmedia They are a really bad company all round.
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Jonathan Blackmore
(@myatt1965) reported
from
Merton, England
@virginmedia 8 pound credit for 4 days with no service in SW19! Not the best customer retention strategy. 😫
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Andrew Rogoff
(@andrewrogoff) reported
from
Richmond, England
@virginmedia The issue’s been resolved. Please just fix your terrible status reporting and update system.
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia It was registered online with yourselves. You’ve still sent me a full invoice for loss of service in December. Don’t send me links I’ve already completed.
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Sab
(@28Zizou) reported
from
Merton, England
@virginmedia Doesn't help answer my question. The virgin media app restricts a user to just the channels. Whereas on the @btsport app the user can stream all games and switch between the matches.
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Mrs R
(@KateRenton) reported
from
Merton, England
@Chelsea1504 @virginmedia We lost service on Thursday 19th December at 9:30 am we regained service at 6:00am on the 23rd December. There were talks between @virginmedia and local Cllrs that full refunds will be given from first to last day. Let’s hope that @virginmedia doesn’t go back on their word
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TF
(@thegaffaa) reported
from
Ilford, England
Don't get @virginmedia broadband. Its pants and continually down. Been on hold now for 33 minutes... #terrible
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Mr Havoc techie Voiding warranties since 1990
(@HavocTechie) reported
from
Loughton, England
@virginmedia 241 High Rd, Loughton IG10 1AD. If your team are doing anything why is there never a update or any chasing on these cabinets. As a Virgin media customer if I phone your auto system it gives a ref and no way to check
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TF
(@thegaffaa) reported
from
Ilford, England
@justinw03816934 @virginmedia Held on for 33 minutes to be told they need to transfer me to another person. They are just leading their customers on. @virginmedia are awful...
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TF
(@thegaffaa) reported
from
Ilford, England
@virginmedia @KalaHamilton18 It's still down..
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Munira Wilson MP
(@munirawilson) reported
from
Richmond, England
@PhilippaNewis @virginmedia I think the so-called compensation offer is inadequate and the process to secure it is appalling too. @VirginMediaCorp CEO is about to receive a letter from me where this very point is raised, along with a number of other issues relating to the outage.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah
(@0osScreamo0) reported
@virginmedia WiFi down. The "check area" page says there are no local issues but when I run a test it says there are local connection issues. Bl5. Any idea if this is being looked into?
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Max James Tolhurst
(@mjtolhurst) reported
How am I still waiting for @virginmedia to sort out my connection to my new home when they have admitted they caused the problem in the first place?? Cannot be passed through to another department - surely there is a limit to how many times you can be transferred!?
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Roo🌈💙💖👨👩👧👧😻🐶🦋🐛🐞🐝🌺🌻
(@rooconroy) reported
Why @virginmedia are you charging me a cancellation fee over £90 when it's you that can't provide your service in my new house!!!!!!!
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Saul Grist
(@Saul_Grist) reported
It would be great if I could speak to someone in your technical support team who actually is skilled enough to deal with my issue and not read from a script @virginmedia
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Tom Bousfield
(@Bousfield2Tom) reported
@virginmedia I have the matix package. I didnt even realise how you did channels that werent HD. How many days do i have to cancel please as i cant carry on watching channels like this. I have checked other channels and they work fine so must be because not HD
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Greenway Landscaping
(@paulmclarke79) reported
@virginmedia Yes I can login to the app fine but cant login to TV go Says suspended
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Steve
(@S_t_e_v_e_P_) reported
@virginmedia Having just spoken to the disconnections team, I now understand why VirginMedia hasn’t bothered to fix my email problem- apparently it’s not part of the “contract” and thus you’re under no obligation to provide the service!
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Kieron Griffin
(@donnykebab1972) reported
@virginmedia Again, I am using it as a record of how rubbish the service has been.
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make Bobby Moore a Sir ⚒
(@mickyginn) reported
@virginmedia Thanks for responding but that is very poor by Virginmedia, shocking customer service
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Jonny
(@thetrainfiasco) reported
@virginmedia is there an outage in dun Laoghaire/Glenageary? Our modem has been offline for an hour now. Only just reconnected but everything says no internet