Virgin Media Outage Report in Stepney, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, London, City of London, Paddington, Southwark, Hammersmith, Tower Hamlets, Islington, City of Westminster, Camden Town, Croydon, Ilford, Newham, Wembley and Orpington.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Wi-fi | |
| London |
Internet | |
| City of London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Jayme Lowe.
(@Jayme_Lowe) reported
from
Croydon, England
@JessSRWhite @virginmedia There’s problems with Virgin in our area, just seen someone post x
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Rachel Major
(@RachMajor) reported
from
Kingston upon Thames, England
I swear my virgin media is cursed. Ever since they rang me up and convinced me to change my package to include sky sports it’s been broken every time I’ve wanted to watch a game. 😩 just hung up after waiting on the helpline for over 30 minutes with no response
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Nick
(@NickO_L1805) reported
from
Richmond, England
@MurlocPhil @mainlymono @virginmedia I can cope with the outage (VM mega-fast WiFi still fine so laptop hooked up to TV), it’s the inability to get any sort of response or information from @virginmedia that bugs me. Just an update via tweet, or even just a voice mail message when you ring them, would suffice.
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cat lady🔶️🕷 #Support3Rs #Revoke,Remain,Rebuild
(@MillsRyder) reported
from
Kingston upon Thames, England
@virginmedia use terrestrial TV SERVICE if you can. Bypass the box.
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Nicola Arnold
(@njanea) reported
from
Richmond, England
@virginmedia - your website is down & your phone says “sorry we’re busy, try again later” - any idea why our tv has gone down, as we have no way to ask anyone!!!!
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Justin Ho
(@justinctho) reported
from
Richmond, England
@virginmedia tv not working in the TW2 area
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Chris
(@HWick_Bluenose) reported
from
Richmond, England
@virginmedia So I lose @btsportfootball in the second half of the Man City Women - Chelsea Women game a a crucial moment. Down for days recently. Website closed down, presumably because it isn’t scaled to cope with customers when issues arise. TV still off. Joke.
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Jon Ellacott
(@jonellacottCPFC) reported
from
Croydon, England
@ianbriggs @virginmedia This is why I left them for Sky years ago. They are poor. Been with Sky for 12 years, and they have always been good customer service wise, and rectifying faults quick.
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Neil Edwards
(@nlpedwards) reported
from
Richmond, England
Oh look @virginmedia have delivered a crap service all afternoon... shan’t be renewing when contract ends. Terrible service, terrible customer service.
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Hayley
(@Misshayley_1) reported
from
Kingston upon Thames, England
Anyone else experiencing problems with @virginmedia 😡 #PoorService
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JSK1
(@skoney_girl) reported
from
Merton, England
@Bookdon @virginmedia Their customer services are non existent. Once upon a time they were a great company.
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Dave
(@BigadeeDave) reported
from
Richmond, England
@deborahnorton1 @virginmedia Not working on Tw11 either, only just got over the battle of getting a credit on our bill when It went up the creek b4 xmas 🤬
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Alan Wilton
(@Alanpw1955) reported
from
London, England
@MannersJack @virginmedia Mine’s ok and I’m in London. Maybe it’s a local problem, it happens sometimes.
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Lucy Oulton
(@Lucy__Oulton) reported
from
Tottenham, England
@virginmedia Also, it's really ethically bad of you that as soon as I reduce services and money you start calling me anyway, I don't know what the 1st call or the 18th call is going to do apart from make me switch providers from the harassment
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DickDunford
(@DickDunford) reported
from
Kingston upon Thames, England
@virginmedia @beck9965 No TV and your service says there’s no issue. Can’t access app, desktop and you don’t answer the phone. Poor.
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Alex H.N.Gilbert
(@AlexHNGilbert) reported
from
Islington, England
@virginmedia I need to cancel my service ASAP. You won’t even answer the phone..
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alan brown
(@alansbrown) reported
from
Hackney, England
@virginmedia Still can't stream 4k @NetflixUK and @YouTube as frame rate issues. Same since installed mar2017 :-(
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Billy Davies
(@billydavies07) reported
from
Croydon, England
@virginmedia @SiFurber I’ve just had to pay for @NowTv to watch the football. I doubt @virginmedia will apply any money off to people for loss of service! Useless!
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Ladakovich.
(@ladakovich) reported
from
Richmond, England
@Arsenal @Everton @HectorBellerin @DaniCeballos46 Looks like if you have Virgin Media as unfortunately I do then we won't be able to watch the game today as their system is down yet again .. ((((
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Hayley
(@Misshayley_1) reported
from
Kingston upon Thames, England
@virginmedia not satisfied with what’s going on with the service today. I’m paying to watch a blank screen! Great. #VirginMedia #NotHappy
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Schofield
(@oliversdadster) reported
@virginmedia I’ve texted that number 811 times. Is there any reason that the 812th will be the one. One of your senior managers just said because it’s in deadlock there’s nothing he’s going to do. Unfortunately that’s not how it works, and if he doesn’t know god help you.
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ann parsons
(@lovin_the_dr34) reported
@virginmedia So I'm paying for TV I can't watch as I can't get an engineer out to fix the outside wire
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Craig
(@Craig12118981) reported
@virginmedia @ofcom can you please help get my number reinstated.
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jemima
(@Jemima_jess) reported
@virginmedia @virginmedia absolutely appalling customer service. I raised a complaint that you then CLOSED without resolving, what is going on? Still nobody’s bothered to ring me, this alleged ‘smart home team’ apparently don’t exist as I’ve waited 3 months for a call back.
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jemima
(@Jemima_jess) reported
@virginmedia No I signed up for it, then the technician couldn’t install it and cancelled the work order.Yet I’m still being billed monthly even though I don’t have the service £100 and keep being told that I’ll be getting a call from the smart home team. This has been going on since NOVEMBER
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nickholl
(@nickholl) reported
@virginmedia So will my bills continue to go up year way over inflation year on year (just like the trains), just so that you are able to maintain a useable service - whist the product I receive stays the same?
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Jane
(@Gingerdolly) reported
@virginmedia This link is asking me to login to a site I don't trust.
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Matt Goss 🏳️🌈
(@Matt_Goss) reported
@virginmedia I did manage to get through after an hour but was told you can’t compete with Sky prices for same package so was put through to cancel team but was cut off. I wasn’t going to spend another hour so left it until I have time. You don’t seem too bothered in trying to keep customers.
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Alison Etherington
(@weddingfairyNE) reported
@virginmedia If it’s a national outage surely it’s a known issue!
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c e r r y✨
(@CerryTheBerry) reported
@virginmedia Hi, I’ve spoken to one of your colleagues on the phone line and they have corrected the pin issue and the catch-up and on demand issues. A special request has been put in for a call back from a manager but I would still like to speak to the CEO of the company. Is there an email?