Virgin Media Outage Report in Stepney, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Bromley, Croydon, Hackney, London, Dagenham, Beckenham, Chigwell, Bexleyheath, Wembley, Camden Town, Poplar, Harringay, Fulham and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
TV | |
| Bromley |
Phone | |
| Croydon |
Wi-fi | |
| Hammersmith |
Internet | |
| Hammersmith |
Wi-fi | |
| Hackney |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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ED PARSONS
(@edparsons) reported
from
Richmond, England
@virginmedia Yes but only after taking the complaint to CISAS, really poor support I’m afraid to say...
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Anthony Payne
(@Anthony_Lonres) reported
from
Kensington, England
@virginmedia Your online status reports no faults but as I said in the thread, I have called your support centre at least 10 times & they confirm there is a fault which has been the case since the 2nd of March. I am assured, every time I call, that it will be fixed within 7 days. It never is
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Peter
(@medicman2011) reported
from
Loughton, England
@virginmedia Of course I'm a customer. It's you renewals call centre that ring twice a day.
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Besawyer
(@Besawyer) reported
from
Walthamstow, England
@virginmedia Considering I’ve experienced multiple internet and TV issues over the last few weeks (whilst trying to work from home) it would be appreciated to see some compensation on next months bill
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Agustin Pesciallo #WearAMask
(@agustin) reported
from
Camberwell, England
@virginmedia Yes, I have done everything its suggested. It says the connection it's ok, but i cannot have a proper vc since the very beginning after installation. I had virgin broadband for two years in another home and it was fantastic but this time it's not working. Please help.
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Alicia Carney
(@aliciaverbs) reported
from
Walthamstow, England
@virginmedia There's always engineering work. It resolves a drop in the bucket when there are reported outages every. Single. Day. Not being hyperbolic. We were told we need to call and document every issue. So we do. Every day the automated message says engineers are coming. It's a joke.
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Besawyer
(@Besawyer) reported
from
Walthamstow, England
@virginmedia are you actually kidding?? Service down for #LineofDutyFinale (and not going to be fixed until the 5th May)
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Alicia Carney
(@aliciaverbs) reported
from
Walthamstow, England
@virginmedia Yeah, there are outages. Every single day. I can't remember a day WITHOUT an outage. The only reliable part of my wifi is that my colleagues expect it to be painful talking with me. It's embarrassing. Contract ends in October. You're gonna charge me £250 to leave. I've tried.
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Porgie
(@george_hut) reported
from
Islington, England
WTF @virginmedia ?!? You sent the router box sealed and the connector cables is missing! Appalling customer service, waiting over 1h to talk to someone 🤢
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Mbilla Arts
(@Mbilla_Arts) reported
from
Walthamstow, England
@virginmedia There was a fault- already checked. Need to know why this keeps happening - paying £63 a month for a service that hardly ever works!
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DEREK BURGESS
(@derekcburgess) reported
from
Walthamstow, England
******* typical. Self isolating & my @virginmedia Internet & TV have gone down due to some issue in the area. Had just started working my way through season 8 of #SilentWitness.
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P_R£NZÉL
(@PactzLdn) reported
from
Walthamstow, England
@virginmedia outage🙃, they best reimburse my data as im trying to finish it till this issue is resolved 🤔
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Raymond Barber
(@RayBarber21) reported
from
Wandsworth, England
@virginmedia every weekend, without fail, 5 minutes before the GP, your rubbish internet stops working. Why?
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Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia Is there a broadband internet problem in the W5 1JG area. We have been having problems since yesterday (7th May). Working from home is being disrupted as well remote school learning for imminent A-level assessment
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Anthony Payne
(@Anthony_Lonres) reported
from
Kensington, England
To all my friends who recommended @virginmedia please don’t contact me again. They are without doubt the worst company I have had the misfortune of being a customer to. If you’re considering them. Don’t.
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Danté Banks
(@Dante_Banks) reported
from
Tottenham, England
@Simon_Shell @virginmedia And you won't. They are, without doubt, the worst company/customer service in existence.
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Kate
(@whoiskatrin) reported
from
Islington, England
@aliciaverbs @virginmedia I’m similarly pissed with Sky, didn’t have internet in North London the whole day yesterday. Such a **** show
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Besawyer
(@Besawyer) reported
from
Walthamstow, England
@virginmedia you have less than 20 minutes it get the service back up and running or it’s contract cancel time #LineOfDuty
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Kyle Sewell
(@KyleSew2112) reported
from
Bromley, England
Right what ******* idiot at Virgin media thought it's ok to reboot my TV
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Besawyer
(@Besawyer) reported
from
Walthamstow, England
@virginmedia Provide a more reliable service and a time machine
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steph
(@stephmcgeoch1) reported
@virginmedia I have attempted to cancel over the phone and your agents kept cutting the phone off. I am moving and can’t take the service with me. I’ve been a customer for 6 years,Finally got to speak to someone a d they’re quoting me £180 cancellation! This is terrible service.
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D93
(@D9316232903) reported
@virginmedia Yes apparently,but I've had zero correspondence from the 8th of January to even acknowledge that this was being dealt with.Ive now spent over 3 hrs on 2 separate phone calls trying to get this issue resolved.Its simply not good enough.
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Sean
(@Seaaannn_) reported
@virginmedia Not really no because everytime I ring the phone gets put down after being on hold
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𝙎𝙖𝙧𝙖𝙝 𝙆𝙣𝙞𝙜𝙝𝙩
(@knightys) reported
Dear @virginmedia all I want to do is cancel my blinking contract - I've now been on hold 40 minutes....how can it be this hard.
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Himesh Patel
(@HimeshP64905408) reported
@virginmedia Any joy in doing anything with this complaint,,, for the third day running your engineer didn't turn up. Maybe he hates customer services like the rest of us
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Rachel Clare Wilson
(@RacheyRach87) reported
@virginmedia 'try our intelligent WiFi pods'...for £5 a month. The signal is so poor at some times of the day that my phone doesn't even pick up a WiFi signal and starts using my data (twice today alone). Trying to have Zoom meetings is a joke...like an actual joke we make 2/2
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Shaun
(@LfcShaunjudge) reported
@Jamieg2410 @LegendEskimoBoy @virginmedia I will leave haha 100% Greed is a stupid thing to play with...
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JMiragliotta
(@Jmiragliotta89) reported
Ahh having no WiFi sucks. No TV, no Alexa, no PS5. This sucks. So hope virgin media will fix it tomorrow, well they will because the engineer isn’t leaving until it does!
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Jaime Adams
(@contone) reported
@virginmedia I just received an email from you informing me my WiFi has been improved. I wish that was the case, I pay for 350 mb and for the last two weeks my upload speeds have been under 1mb. I’ve been quoted there’s a complicated problem in the area!!!
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Rachel Clare Wilson
(@RacheyRach87) reported
@virginmedia 'try our intelligent WiFi pods'...for £5 a month. The signal is so poor at some times of the day that my phone doesn't even pick up a WiFi signal and starts using my data (twice today alone). Trying to have Zoom meetings is a joke...like an actual joke we make