Virgin Media Outage Report in Stepney, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Stepney, England
The most recent Virgin Media outage reports came from the following cities: Brent, Camden Town, Hackney, London, Islington, Croydon, Paddington, Southwark, Waltham Forest, Hampstead, Enfield Town, Newham, Dagenham, City of London, and Ilford.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 8 hours ago |
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Internet | 13 hours ago |
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Internet | 13 hours ago |
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Internet | 14 hours ago |
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Total Blackout | 15 hours ago |
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Wi-fi | 15 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Steve Race (@steve_race) reported from Islington, England@virginmedia I need it ASAP… I haven’t been asked when I want it installed; on Saturday last week your customer service person said she would expedite the process.
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Steve Race (@steve_race) reported from Islington, England@vmrampulla @virginmedia @Hyperoptic Sadly had hyperoptic in my old flat, which was great and neither they nor G-Network are yet available on my street 🙄🙄🙄
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Chris Green (@chrisgreen) reported from Hammersmith, England@virginmedia Try actually looking at your previous comms on Twitter with someone before making such an inappropriate and unhelpful response! At the end of the day, if you are not going to help, why are you here?
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lisa sibley (@citigirly) reported from London, England@virginmedia They said this issue is affecting my connection as I seem to be connecting to 5 something not 2.4 ghz can anyone help.
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Stacey (@acartoonheart) reported from Camberwell, England@virginmedia The update just says there is an outage in the area and that there won’t be a fix until tomorrow morning? That surely can’t be right?? I’m having to waste all my phone data just so I can do my job 😭
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Gianluigi Donato (@johndonato84) reported from Poplar, England@virginmedia what a shocking repulsing customer experience, calling following up with a resolution upon a complaint & request a deadlock letter! 40 min on hold and hanged up on face twice? Shocked! The worst ever possible customer service! Disgusted
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kaley 🏁 (@kayldavenport) reported from Wandsworth, Englandvirgin media I WOULD LIKE TO WATCH THE FOOTBALL, sort it out! internet is awful 🥲🥲🥲
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lisa sibley (@citigirly) reported from London, England@virginmedia Can you see if fix eta for fault F09107079 is Monday 12th July please
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jackie wilkin (@jaykayred) reported from Merton, EnglandWhy don’t companies offer deals for long standing customers not just new? Been with @virginmedia for 25+ years, started back when it was Telewest; want to downgrade, deal I am looking at is £37 for new customers, same package for me is £69. Where is customer loyalty rewarded?
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Andy 🏊🚴🏻🏃 (@andylockran) reported from Walthamstow, England@virginmedia Nope I’m wrong - it was a virgin specific issue - thanks
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Tim Platt 💙 (@timplatt45) reported from Barnet, England@virginmedia @TwitterSupport video content not loading over Virgin WiFi. WiFi connection is fine and video loads over Virgin 4G. Pls help…?
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Gianluigi Donato (@johndonato84) reported from Poplar, England@virginmedia Still shocking, just managed to speak to someone and I have to wait 10 days for a deadlock letter, but again no a single resolution upon my complaints! Fraudulent sales is very bad! Very upset! I’m sorry but this has been the worse customer service ever!
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lisa sibley (@citigirly) reported from London, England@virginmedia Omg this is ridiculous this has been since the 18th June.. I have such poor connection and I am wfh ? An engineer appointment to my house was booked but virgin cancelled? I can’t carry on like this for another week?….
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Oliver Pusey (@OliverPusey) reported from Kingston upon Thames, England@virginmedia No internet this morning, but according to your status page, there isn’t anything wrong. We know it isn’t just us and our whole street is out. Really wonder why we bother with Virgin, your reliability is shocking and your service is horrendous.
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Richard Sutton (@RichSuttonActor) reported from Ealing, England@virginmedia I hear your founder is off to space? Well, after the horrific customer service I received from you today, he’s probably safer staying up there . Peace and love.
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Alex Taylor (@ART_67) reported from Wandsworth, England@virginmedia Hi, please can you provide advance notice when you are making service repairs. We had a video interview and WFH today and it is really inconvenient.
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kaley 🏁 (@kayldavenport) reported from Wandsworth, Englandim missing all of this bloody game @virginmedia SW17 service is DISGUSTING
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Chris Green (@chrisgreen) reported from Hammersmith, England@virginmedia You know full well that a broken drop cable (which you already know is the issue from the last time you unhelpfully responded) won’t be shown on your service status page. For crying out loud! Your cut-and-paste response is both disrespectful and of no use whatsoever! #epicfail
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Stacey (@acartoonheart) reported from Camberwell, EnglandWorking from home is super fun when Virgin Media’s internet in south east London goes down completely for the entire morning and you have to use the hotspot on your phone to try and get any work done 😬
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Luke (@Mister_Luke_K) reported from Merton, England@jaykayred @virginmedia Your never get loyalty off them I was lucky enough to move to sky and to be fair they are pretty good at looking after customers
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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kay (@itsmekks) reportedso after a few weeks of terrible internet the entire thing has gone off today, have to wait 48 hours for a technician to call which is extremely unhelpful considering we’re in a pandemic and i have to work from home? i’m paying £60 a month for what?! @virginmedia
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Chuks Eze (@ChukwudieEze) reported@virginmedia we have had the worst customer service today from a virgin media agent on the phone. Spent 2hrs on the phone and she ended up taking our internet connection off. We went from having internet to no longer having internet. We depend on it for homeschooling, work, etc
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Richard Lowe (@RichPLowe) reported@virginmedia I'll have to find an ethernet cable. Will that tell whether it's something wrong with the hub rather than the service?
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Balaji@Balakrishnan (@Balaji63861454) reported@virginmedia Wifi has been dropping very often. Reported the issue in Nov-2020 since then virgin couldn't resolve it. I have been with Virgin since 2003 probably it's the time to say goodbye!!!
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Zoe Somebody (@ZoeSomebody) reported@virginmedia @Amar_design A lot of traffic as you have so many issues that people need sorting
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gemma (@gemma34654406) reported@virginmedia Your website not working and customer services have cut me off after 40mins of waiting. I’m really disappointed with your services
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Graham Wright (@gnw626) reported@virginmedia is your service down in the b17 area of Birmingham? I've lost internet and tv.
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Josie Thompson (@Josiet83) reported@virginmedia It says ‘apology to customer’. That doesn’t fix my fault or my sanity though!! I’ve just tried to phone customer service to cancel my contract but yet again I can’t get through. I have taken 3 days off work and spent over 30 hours on the phone and another 5 hours on the app.
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TravelPlan (@TravelPlanLtd) reported@virginmedia very disappointed. Signed upto M500 in Nov never had more than 80 download, when I ring to complain I get told we need to run tests, no you dont, I told you the problem, issue new routers and sort out the problem, your happy to take money but not give the service
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Emma 👩🏻🦼♿️ (@emmadonaldson05) reported@virginmedia My 81-year-old grandmother is really struggling with the £3.50 increase that would come in March on her bill. Just wondering if there was any package out there that would help her with this. She has telephone and basic package TV. #ShesThinkingOfGoingToSky