Virgin Media Outage Report in Stepney, Greater London, England
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The latest reports from users having issues in Stepney come from postal codes E1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Camden Town, City of London, London, Hampstead, Southwark, Hackney, Harringay, Croydon, Dagenham, Ilford, Kensington, Wembley, Poplar, City of Westminster and Stanmore.
| City | Problem Type | Report Time |
|---|---|---|
 Camden Town |
TV | |
| Camden Town |
Total Blackout | |
| City of London |
Internet | |
| London |
Internet | |
| Hampstead |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia This outage has been going on a month. I sincerely don’t hold out any hope it will be fixed by 3 today but let’s see shall we?
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Sara Nelson (RN, QN)
(@SaraNelsonRGN) reported
from
Bromley, England
Very irritating @virginmedia after having spent 2hrs 15 mins on the phone using husband's mobile and sent to 3 different departments you cut me off! Phone still not working and my package not changed!
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A
(@amhldg) reported
from
Romford, England
@virginmedia Upgraded my broadband package to TV & Broadband yesterday morning and was told monthly payment £75. Just received a contract saying £104 per month ??? Help!?
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Lino.. Oh. 💙
(@linopolis) reported
from
Brentford, England
What could possibly make me switch from my terrible 30mbps download @SkyUK fibre service? A £2 a month price hike. @virginmedia here I come!
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Charlene Peachey
(@Peachey_79) reported
from
Wandsworth, England
@virginmedia Well you did she has proof but trying to get help is ridiculous. No new contact had been sent or signed. She has spent 2 days trying to sort it out. 5 hours on the phone each day, being passed around and having the phone put down on her.. #illegal #nohelp #badcustomerservice
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia I’ve been speaking to the team for a month I’d like my service to work now #ee were very helpful giving me £20 per month unlimited data add on so I can use a hotspot at home I will be expecting Virgin to reduce all my £60 per month bills by however much much I spend on extra data
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Charlene Peachey
(@Peachey_79) reported
from
Wandsworth, England
Hey @virginmedia My mate has moved house and you have increased her payments but given her a lesser package and now I can’t cancel cause you won’t let her.... @SkyHelpTeam what deals can you do for my friend?
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Chris Lonergan
(@LonerganChris) reported
from
Lambeth, England
@virginmedia I’ve spent 1 hour on the phone trying to Cancel my service as the house has been sold! Both times it’s rung and nothing on the other end can you assist without me having to waste more time?
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Before you post this pay attention to making the Internet you provide reliable fist. Advertising high speed you raise false expectations. Every single comment on your site is a complaint. I really hope people draw their own conclusions and decide to not join.
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Calling your 0345 cost me £30 last time as waiting tines exceed one hour. You don’t get this? Do you? Seriously? £30 to get in touch with customer service?
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Seetal Rihal
(@SeetalRihal) reported
from
Ilford, England
at this point, Virgin Media should start paying ME to use their crappy Internet service
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia The worst company I have every dealt with. Unless I have total loss of internet I get no discount on my bills. The fact that I have minimum service is irrelevant to your “customer care” #ofcom really needs to regulate your company because you are ripping off your customers
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A
(@amhldg) reported
from
Romford, England
@virginmedia Upgraded my broadband package to TV & Broadband this morning and was told monthly payment £75. Just received a contract saying £104 per month ??? Help!?
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Antje Southern
(@noneybean) reported
from
Islington, England
@robmjanem1 @virginmedia I am waiting too. Virgin is a useless company. Not worth paying for top speed. They make is impossible to call and cancel. Wasted hours on the phone.
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia Maybe by the 25th ? Every time one thing gets fixed another issue is found apparently the area network is having problems , for a month
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Now Hear This
(@NowHearThisUK) reported
from
Camden Town, England
@virginmedia 6 months worth of internet issues
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Antje Southern
(@noneybean) reported
from
Islington, England
@Sam_Rigg1 @virginmedia Has Virgin been able to help? Their replies sound promising, but in my experience it is just diffusion and still stuck with an unreliable system
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Y A Z F A I Z
(@FaizYaz) reported
from
Camden Town, England
It for me and SURPRISE SURPRISE she was able do it no problem. I just kept refusing to be put on hold. Initially she muted me and probably wanted me to hang up but I stayed on the call. IM FINALLY FREE from Virgin and will happily never use their service again 💯👋🏼 #virginmedia
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Charlene Peachey
(@Peachey_79) reported
from
Wandsworth, England
@SkyHelpTeam She needs @virginmedia to actually cancel her account as they added a package she didn’t agree to and now they won’t allow her to cancel or change. She’s not even signed or agreed to any new payments 😩
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ian
(@IanBorrett) reported
from
Lambeth, England
Still no TV or WiFi. @virginmedia are complete crap. Avoid at all costs.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ola Surakat
(@olammy) reported
@virginmedia Hello NL. Thanks for sending someone out on 14/01/21. He checked and confirmed that there's a cable connection for my house and he will arrange this to be sorted and I will receive an email to confirm. Please can you follow this up please 2 months without service is not good
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James Berry
(@jamesberry66) reported
@virginmedia So basically this is another pointless virgin media gimmick? I have had the call and was still no help. At least I have an engineer booked for next week, until then I’ll just let my company fall to pieces and my partner will not be able teach her secondary school students
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Michele O'Connor
(@micheleocwriter) reported
@virginmedia Can't get through on the phone and no response to online complaint after two months (despite 28 day promise). You've now emailed to inform me my contract will increase by £3.50 a month. Can someone contact me please?
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Mike Pieri 🔴☘️🐻
(@delpieri) reported
So according to @virginmedia my custom is only worth a £54 discount over 18 months. I am having to TEACH from home. My sons are having to access lessons from home (school and uni) and yet a company which earned £5.17BILLION in 2019 can't help just a little bit. SHAME. ON. YOU
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TechGeezeer
(@TGeezeer) reported
@virginmedia Soon as I press the numbers to get through to correct department for package changes I end up on hold. The longest I tried for was 75 minutes but had to hang up :(. Tried 4 times so far no luck
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Alexandra Stevenson
(@san2710) reported
@virginmedia No I'm waiting on a manager from complaint calling me today. It's 4.15pm and I'm still waiting.
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Edgey-cuchi
(@Zireael170) reported
@virginmedia I just spent 2 hours on the phone with customer service to no avail. Telling me there's no issue even though I'm getting 1mbps please contact me and help me
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Karen Chinn
(@chinny61) reported
@virginmedia Thanks for getting back to me. The problem is that both of our televisions are pixilating the picture frequently. We have tried rebooting both of our boxes, but it hasn't helped.
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Richard Burnell
(@richardburnell) reported
@virginmedia I waited in all day today for an installation. I cancelled essential online meetings with NHS staff to allow for the internet downtime. Nobody turned up & no contact. No ability to contact you either. Hey @vodafone do you want a new broadband customer?
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Charlie 🇮🇪 70%
(@BigBadBraz) reported
@virginmedia Just want to make it clear this has only ever happened over this cheque was never hung up on when I had a internet enquiry etc