Virgin Media Outage Report in Stepney, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Ilford, Hammersmith, London, Wembley, Hackney, Orpington, Waltham Forest, Southwark, Croydon, Ealing, Richmond, Newham, City of London, Paddington and Barnet.
| City | Problem Type | Report Time |
|---|---|---|
 Ilford |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Wembley |
Internet | |
| Ilford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia Just dialled1471 The originating number was 01424 850444 does that help?
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🏴 Stephen Howie 🍀
(@SoulfulScotsman) reported
from
Richmond, England
@PaulLuckhurst @virginmedia Hi @virginmedia - This morning I'm having the same problem Paul was. A rights restrictions message on the video stream on BT Sport 1 via Virgin TV Go. Never seen this before. Can this be investigated. Fairly certain there can have been a sudden change in rights mid-season. Thanks
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Graham Roberts
(@grahamrhome) reported
from
Croydon, England
@virginmedia Is there an internet problem in Croydon CR8? Keep getting cut off but nothing showing in status page.
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🏴 Stephen Howie 🍀
(@SoulfulScotsman) reported
from
Richmond, England
@bt_uk @amysverse_ Dear BT. I've had the same issues this week and @virginmedia asked me to contact YOU about this as BT Sport are the programme providers / rights holders. What are we supposed to do here? We completely stuck in the middle and paying for the privilege.
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Jenny Haines
(@Murrony) reported
from
Islington, England
@virginmedia what a terrible customer service experience
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Ruby Lau
(@CheukRuby) reported
from
London, England
Internet is down since 1am this morning @virginmedia Reset hub but no use...... My virgin media showing no service outage in my area.......
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Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia please stop phoning my house daily in middle of working day to tell me you’re upgrading my WiFi signal. Every time you upgrade my signal, it breaks it. I’m already on a self purchased WiFi booster and it’s currently adequate. Please leave me and my signal alone!
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia Yes. Am having more connectivity issues now and the lights are flashing and unable to establish a connection.
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steve
(@steve01395341) reported
from
Crayford, England
@virginmedia I’ve never had this problem before
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steve
(@steve01395341) reported
from
Crayford, England
@virginmedia The WiFi has problems
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Alison Price
(@alij_price) reported
from
Bromley, England
@virginmedia I ordered virgin on 17/2 no permit was applied for until the week my install was due (13/3) I got a text at 9pm the night before saying it couldn’t happen and now workmen have today told me they need another permit to dig up further down the road!!!
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia No service issues showing via your website but many being reported. Is 3rd party tracking sites. Have fun the test more than 6 times today so unable to report fault.
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Will Martin
(@willmartinesq) reported
from
Wandsworth, England
@virginmedia cancelling installation the working day beforehand, and then only telling you that it is rescheduled for 3 WEEKS TIME WHEN I CALL YOU, is terrible and stressful but completely on brand 👏🏼
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steve
(@steve01395341) reported
from
Crayford, England
@virginmedia There is nothing with service could I have a hub 3 ??
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia had a phone call from Virgin Technical Support. How can i be sure this is genuine ?
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Peter Holbrook (he)
(@peteholbrook) reported
from
London, England
@virginmedia In relation to a potential weakness in security. I’ve got a retro phone with no caller ID. I have a name, they provided a customer licence number for me to check and to authenticate them as genuine . I have a name and they said they were phoning from Hampshire.
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia serious issues, getting less than 18Mbps on a 350Mbps package for past 24 hours and connection drop-outs. Impacting my ability to work and very frustrating senior leadership call.
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steve
(@steve01395341) reported
from
Crayford, England
@virginmedia No I have hub 2 WiFi (keeps cutting out and slow speeds
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia It is my wired connection that is at fault. Have literally plugged my laptop in directly to the Virgin Hub box and run various tests and network diagnostics for which I have confirmed the slow speeds.
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Jean-Paul Marc
(@jpmcic) reported
from
Camden Town, England
@virginmedia 33Mbps DL and 19.59 Mbps UL... but however three attempts at running the Speedtest. On the first two attempts the UL test failed reporting connectivity issues.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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kirby neale
(@neale_kirby) reported
@virginmedia No. Service status is all clear. Your customer service say that they can’t see anything on their diagnostic test. But I can assure you there’s a issue… by the looks of it a few people seem to be having the same issues. Good luck to them getting sorted.
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Media Boy UK
(@MediaBoyUK) reported
4/4: More channel changes has been confirmed by the "Discovery Bar" on Virgin Media boxes: EPG Service > Was 704 Cartoon Network HD (Cartoon Network SD) 712 Nick HD (Nick SD)
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Charlie Dyer
(@charliedyer02) reported
@virginmedia @mutley69 Is there an issue with the Virgin TV go online? I Haven't been able to use my Virgin TV go for a couple of weeks, I keep getting this message " We are experiencing technical problems. Please try again in a few minutes"
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Pete
(@gonnella) reported
@virginmedia Yes, but I use the the router in cable modem only mode. I have my own network equipment, so if I had the 2.5gbit port on your equipment I could link with my WAN 2.5gbit port. But it’s ok, time to move I think.
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Katherıne Brooks
(@KateyJbro) reported
@virginmedia You can’t even get the paperwork right. You’re in breech of contract. An awful company to deal with.
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Katherıne Brooks
(@KateyJbro) reported
@virginmedia After over 3 hours today, why should I waste my time? I’m cancelling, VM lie, they can’t follow what’s been agreed and do not treat customers fairly. I’m disgusted at the way we have been treated today. #BrokenBritain #ageconcern #custmerservicefails
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Katherıne Brooks
(@KateyJbro) reported
@virginmedia Suggest you get your disconnection service to call me back then.. I’m putting zero effort in from now. I’ve wasted enough time.
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Mick Harkin
(@MickHarkin11) reported
@virginmedia @FionaRainer What point in complaint when it is standard practice ??
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Carol C
(@Haggiscomfeijao) reported
@virginmedia for the last two days the tv guide on my TiVo box won’t populate. I’ve already reset the box and still nothing. How can I fix it? I’d appreciate some guidance! Thx
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Cook Pass Babtridge
(@andytideswell) reported
@virginmedia It was a call about my Mums accounts customer of more than 10 years. Need to speak to a UK based agent as I’m going around in circles with your call centre in the Philippines.