Virgin Media Outage Report in Stepney, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Poplar, Croydon, Greater London, London, Hackney, City of Westminster, Dagenham, City of London, Paddington, Enfield Town, Kensington, Merton, Hampstead and Harringay.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Wi-fi | |
| Poplar |
Wi-fi | |
| Croydon |
Total Blackout | |
| Greater London |
Wi-fi | |
| London |
Internet | |
| Hammersmith |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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dadzoola
(@dadzoola) reported
from
Tottenham, England
@virginmedia @AnitaaAnderson Have to say, our experience of Virgin Media was of extraordinarily poor customer service. I generally have sympathy for staff working in contact centres, but with Virgin, it seemed as though a culture of contempt and arrogance was hopelessly embedded in it's corporate DNA.
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Fabio Sarlo
(@SarloFabio) reported
from
Ealing, England
And not working via wired connection either!! 😤😠 @virginmedia please sort this out, trying to work from home!
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🏍 brazen productions- jules hussey 🏍
(@brazenprods) reported
from
Camberwell, England
Hello @virginmedia you had engineers in the street this am and not my connection gone and I am guest speaker on a one hour webinar with @DANC_MANC in two hours. This happens way too often and you never get it sorted.
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia An engineer will be sent on Saturday. Second one in a week. Trying to use the chat function to load get a complaint and it disconnects. The agents do not seem keen on taking a complaint. I have been happish with tservice for few years now but it has deteriorated in last 6 weeks
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Phoebe
(@phoeberodwell) reported
from
Islington, England
@virginmedia once again having issues with the WiFi - apparently no problem in the area but it's continually dropping out, had a 30min outage this morning. Flatmate *trying* to work from home!
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🍩🍩🍩Barrie⚽⚽⚽
(@bazzau73) reported
from
Romford, England
@virginmedia Not sure what this will do. There has been regular outages in the area for over a week. Your call centre told me today that this should now be fixed and will not reoccur. We will see if this is the case when the service eventually returns.
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paulina
(@pauline21359918) reported
from
Bromley, England
@virginmedia I could have lied and said I had no knowledge of how the cable broke but didn’t. Have been a customer for about 15 years. But have lost confidence in virgin. The bills are never correct to what was actually quoted. Partner who pays bills still can’t get anyone to correct email
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginmedia #internet Virgin internet doesn’t work, tried calling customer service but recorded message tells me they are too busy. Call back later. Very poor service. Can’t wait to change to community fibre!!!! @CommunityFibre
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Jack Elkes
(@JakElkes) reported
from
Hammersmith, England
@virginmedia @YessMarvell @virginmedia also having issues here but your service status page is down....
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🍩🍩🍩Barrie⚽⚽⚽
(@bazzau73) reported
from
Romford, England
@virginmedia And its gone again. Really is an awful service. Your status page is not in real time as i speak to your operators who confirm an outage but your status page says everything is fine
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Charlie Done It.
(@chadoneit) reported
from
London, England
@virginmedia help, your internet has cut out again #unreliable #badservice
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia @YessMarvell The service status page is not working... several people have already told you that. The web is awash with reports of people saying VM broadband is down this morning. Only VM seem unaware of it!
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@ruskin147 @virginmedia @DianeCoyle1859 My Virginmedia is down too. Can’t even get a service status message and phone line engaged.
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Richard Smith
(@richardavsmith) reported
from
Lambeth, England
@virginmedia is down. Better check their service status page. @virginmedia service status is down. Well. This'll be a fun day.
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Fred D
(@CorpFred) reported
from
Kensington, England
@birh_trx @virginmedia Yes it is down
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paulina
(@pauline21359918) reported
from
Bromley, England
@virginmedia Despited repeated requests. The whole service has been a catalogue of errors but if you need to complain it’s hard work but if payment wanted there are no problems. NOT HAPPY AND NOW WANT TO CANCEL CONTRACT.
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia Well surprise surprise. The WiFi is down again. 6 weeks in a row. Call Centre hing yo when passing my call to a manager. Poor service. This is now unacceptable. How do I complain (other than @Ofcom) about this poor service. Why is the service so awful now.
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Simon Moriarty
(@simonmoriarty) reported
from
Lambeth, England
@virginmedia down yet again. Working at home for months is bad enough. Not knowing whether I can actually do my job is worse.
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paulina
(@pauline21359918) reported
from
Bromley, England
@virginmedia I spoke to someone on the actual day but they were not very helpful. As stated before this cable has never been an issue before. I can only assume that when neighbours were weeding area where my cable runs that may have accidentally lifted it.
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Jamie Moncrieff
(@JamieMoncrieff) reported
from
Lambeth, England
@virginmedia rubbish customer service virgin media! Please can someone get in contact - WiFi has crashed and your help line is inaccessible. We pay for crazy fast WiFi, installed recently and it’s been useless and is affecting our ability to wfh
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Aarron Crumley
(@AarronCrumley) reported
@virginmedia I've tried calling 2x times & I can't get through. Being advised that this is due to a technical issue on your end? I need to cancel services but can't get through both on 29/01 & today. Numbers called - 0345454111 & 08000522001 Plz tell me how I can cancel?
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Yuuzzii
(@YuuzziiWasTaken) reported
@virginmedia can you try and fix ur servers instead of sitting on ur *** all day doing nothing
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Sally Shiers
(@sybersall) reported
@virginmedia appalling service when you ring to get support as in financial difficulties ..and cold unsympathetic staff don’t help then cut you off. We have been loyal a customer for 20 years 🙁🥲how do I get help..
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Denise Jack
(@deedeej90) reported
@virginmedia Can you please send me a contact email address to make a formal complaint
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Simon Dennis
(@denzaghii) reported
@virginmedia How do get my get my network split to 2.4ghz
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Crystal Rose
(@monteith598) reported
@virginmedia paid for Royal Rumble last night and can't access it via on demand or live events please help
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David Butler
(@coachDbutler) reported
@virginmedia hi can u tell me if your having any issues in the Wv140ph area?? No broadband, Tv and phone are fine..
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SAG
(@SAG95402459) reported
@virginmedia Please read my previous tweets. I've called to cancel but your staff hung up me and now when you call you're told by the answerphone that they cannot deal with your request due to issues at Virgin. That's fine @virginmedia, i can deal with that myself and cancel my DD.
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B
(@BE97814771) reported
@virginmedia That number cuts you off when you spend about an hour on the line and WhatsApp service ive been denied cancellation over the course of 30 hours
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jay🤫
(@JAYD_1988) reported
@virginmedia is there a reason when trying to leave you send your customers round and round with different agents on text and WhatsApp and even hang up calls? Is this part of their training? Considering they all do it, it’s a bit of a coincidence don’t you think?