Virgin Media outages and service status in Stepney, England

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Stepney, England

The most recent Virgin Media outage reports came from the following cities: London, Hackney, City of London, Newham, City of Westminster, Poplar, Southwark, Waltham Forest, Islington, and Tower Hamlets.

City	Problem Type	Report Time
Poplar	Wi-fi	4 seconds ago
London	Internet	28 minutes ago
London	Internet	1 hour ago
Hackney	TV	2 hours ago
London	Internet	3 hours ago
City of London	Internet	4 hours ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

• 
  Helen Pinkers (@Barchetta66) reported 13 seconds ago from Islington, England

  @Whiskey_Mick @virginmedia We’ve just had the same experience - waited 8 days. Not a word from them. Not a human spoken to. If I had another choice I’d drop them. 0/10 for customer service.

• 
  Lloyd Child (@islingtonlloyd) reported 3 minutes ago from Islington, England

  Nope, not just me. Hurry up & fix it @virginmedia , I want to watch the game in UHD

• 
  kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported 6 minutes ago from London, England

  Please @virginmedia can you change your waiting music. Its the same 4 tracks adnauseum & very poor quality at that. No wonder customers who wait for over an hour hang up. Its enough to drive you mad with these earworms all day.

• 
  Rebecca Gould (@beccaleigh99) reported 6 minutes ago from Islington, England

  @virginmedia hello, since you ‘upgraded’ the WiFi in our area - Clerkenwell- the WiFi signal has been terrible. To whom shall I complain? Thanks

• 
  kikassPhotography(official) 🇬🇧🇺🇦 (@KikassP) reported 8 minutes ago from London, England

  I've just had to suffer the same 4 songs,1 a poor cover of 'Where my Rosemary goes', on a loop, in 2,45 mins of waiting for @virginmedia to pick up. Within 10 mins of engineer fixing fault, its playing up again. Its also the end of my contract so I want to deal with it.

• 
  Helen Reihill (@BBLn15) reported 10 minutes ago from Hackney, England

  @virginmedia Please as I have been paying for service

• 
  kevin richardson (@kevinri00714924) reported 12 minutes ago from Poplar, England

  @virginmedia So someone fraudulently set up an account in my name. Because I don’t know the password to something I didn’t set up I’ve now spent 5 hours on the phone to 5 different @virginmedia reps and a debt recovery letter. Never use @virginmedia #badcustomerservice #stress

• 
  Francisco Soler (Jr) (@jrseloto) reported 15 minutes ago from City of London, England

  @virginmedia If you were sorry, this issues was fixed long time ago…

• 
  Nicolas Laborie ( He/Him ) (@nicolas_laborie) reported 17 minutes ago from London, England

  @virginmedia Whats is happening ?? Been put in a queue only to have the CV phone put down on me twice without even talking to an operator ? What do I need to do to speak to someone??

• 
  Lucy Hunte (@HunteLucy) reported 22 minutes ago from London, England

  @virginmedia - workman cut through my cable, no Wi-Fi, TV or phone and earliest engineer appointment is Monday??! Completely unacceptable! I work from home and have teens! 😭Help!!!

• 
  Helen Pinkers (@Barchetta66) reported 24 minutes ago from Islington, England

  @virginmedia So that’s it. We’re still no closer to solving this issue than we were when it went down at the beginning of the week. Absolutely dreadful service.

• 
  Andee Byford (@BobCratchitt) reported 27 minutes ago from Poplar, England

  @virginmedia But your hub has died and as such I cannot access my broadband, use my landline as you moved it from copper to Ethernet and the TV services are impacted as I cannot record, watch the BBC or any streaming service. In short an outage.

• 
  Derrick Brown (@DerrickSWB) reported 33 minutes ago from Lower Clapton, England

  @virginmedia Can someone advise how I fix the Wi-Fi pod which isn’t working with my new router - I had to upgrade at extra cost to receive new kit as the lead time was shorter than getting a competitor in #ThisIsWrong

• 
  Vincenzo Rampulla (@vmrampulla) reported 42 minutes ago from Poplar, England

  @petercardwell @MichaelLCrick @virginmedia Did they hang up because they thought it was a spam call?

• 
  S (@MSROPER10) reported 43 minutes ago from London, England

  @virginmedia Its magically started to work on ethernet but it's not giving out a WiFi signal? What is going on?

• 
  Richard Gendal Brown (@gendal) reported 45 minutes ago from City of London, England

  @virginmedia Thanks for your help but this is a problem only Three can sort! Their new system works where it’s deployed. The problem is that they haven’t deployed it everywhere - eg Elizabeth Line.

• 
  Sam Batty (@sam_batty) reported 51 minutes ago from Islington, England

  @virginmedia We’ve been disconnected early. Been trying for nearly an hour on your live chat but no help provided at all. Still waiting.

• 
  Steven Kraan (@drawing_daily) reported 52 minutes ago from Islington, England

  @virginmedia I managed to pay it in the end but please could you fix your website…there’s some weird redirecting happening when trying to either view or pay your bill. London/Broadband

• 
  Derrick Brown (@DerrickSWB) reported 55 minutes ago from Lower Clapton, England

  @virginmedia The uplink is failing and it’s being denied access to the network as it’s poking and failing

• 
  kevin richardson (@kevinri00714924) reported 56 minutes ago from Poplar, England

  @virginmedia I’m pig sick of spending my time on the phone to not get a resolution. I’ll have another web chat and hope someone can finally see this issue out. Thanks

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jo Hollis (@dizzytiggy) reported 2 minutes ago

  @virginmedia Is there really no way of watching my recordings from my 360 box while im away from home? With how much the service costs why cant I?

• 
  Oh god it’s me (@Ohgoditsme2) reported 3 minutes ago

  @virginmedia what’s happening to your service today, now all sound has gone off. NE30

• 
  Shorty (@ClassicSoulDJ) reported 5 minutes ago

  Here I go - still a problem with my tv services from @virginmedia a day after I tried to get through and I expect at least a hour waiting to get through

• 
  J Corbi (@JCorbinHus) reported 6 minutes ago

  @virginmedia VM CONNECT APP is constantly crashing not allowing me to sign in

• 
  💜🐝 (@cmairsy) reported 10 minutes ago

  @Marie_0612 @virginmedia Nope absolutely didn’t bother trying to keep me as a customer even though I’ve been with them for years. Got some good offers from others online so their loss! Shame but I guess it’s modern times no customer care but glad you got some!

• 
  AnnieGE2 (@AnnieGE2) reported 11 minutes ago

  @virginmedia What the hell Virgin Media, BBC1 ch 101 completely not working on my V6 box (though other channels ok earlier) denying me live Eurovision semi!! Service status checker site not working either so I can't even report it or get info??! This after another big fault recently, shocking

• 
  Drew Sheridan (@DrewSheridan1) reported 12 minutes ago

  @virginmedia My 75 year old mums tv not working according to your checker then is a internet issue which will not be repaired until the 18/05/26!. Totally unacceptable! 4 days with no tv or internet I thought you were the best out there clearly not. Be quick or will be cancelled

• 
  Taj (@Taj_B1) reported 13 minutes ago

  @virginmedia @ITV ITV1 not working on Virgin Media. Came home from work and wanted to watch The Chase. Looks like I can’t :(

• 
  Denise Bragg (@dennybragg) reported 14 minutes ago

  @virginmedia Is there a problem with stream tv in B91 Solihull ?

• 
  TraceyW 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@TraceyWilko) reported 20 minutes ago

  @virginmedia Any idea when this will be fixed? Still saying 7.05pm and still down