Virgin Media Outage Report in Stepney, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Stepney, England
The most recent Virgin Media outage reports came from the following cities: Southwark, Dagenham, London, Croydon, Orpington, Poplar, Ilford, City of London, Hackney, Hammersmith, Wembley, Camden Town, Barking, City of Westminster, and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark
|
Internet | 19 minutes ago |
|
Dagenham
|
Wi-fi | 2 hours ago |
|
London
|
Internet | 3 hours ago |
|
London
|
Internet | 3 hours ago |
|
Croydon
|
Total Blackout | 4 hours ago |
|
Southwark
|
6 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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James Marsh (@JamesMarsh1974) reported from Crayford, England@virginmedia Just check area 22 for problems, please.
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Kane Huxley (@IAmKaneHuxley) reported from Enfield Lock, England@virginmedia we’re uni students who need wifi to do our work, when we called the first person completely disregarded our complaint as when we finished explaining our issue he told us he was putting us on hold when in fact he transferred us to a new person. Then vin / victor spent 45 mins on..
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James Marsh (@JamesMarsh1974) reported from Crayford, England@virginmedia You are, as ever, not admitting any service issues. Have run your tests through the site and restarted my entire home network.
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steven ereira (@EreiraS) reported from London, England@virginmedia I called several times about my broadband to be promised a manager would telephone me back no one never did then you call me back asking for more money not good customer service don't you think
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Jill Stanford (@JillStanford7) reported from Lambeth, England@virginmedia The fee is to change my husbands name (which actually has wrong initials) to mine as I have always paid for it and dealt with it. You also want to close down account and start another with new direct debits!!
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steven ereira (@EreiraS) reported from London, EnglandVirgin Media I would not recommend you to my worst enemy after being promised 8 times a manager will call me back within 1 hour disgraceful
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steven ereira (@EreiraS) reported from London, England@virginmedia It seems ok the last few times I have checked it, but the whole point of this is that several months have passed with poor service poor management and me getting not the service I am paying for. Only time you want to telephone is when you want more money
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Leigh Van Bryan (@LeighBryan) reported from Camden Town, England@KadeKinase Ooh @virginmedia are the worst! I got the same email for watching a YouTube video
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steven ereira (@EreiraS) reported from London, England@virginmedia I telephone back in June to report an issue only to be fobbed off by one of your call representatives. Then I telephoned again in August because my issue had got worse to be promised a manager will call me back on several occasions no one did.
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mrsbobie (@lynners2) reported from Camden Town, England@Campaignmag @aandeddb You can do anything @virginmedia except speak to a human at your customer support centre
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Kane Huxley (@IAmKaneHuxley) reported from Enfield Lock, England@virginmedia out the number that we had been calling from the start and so after all that we were back to square 1 explained our issue once again for the third time. the new woman who answered was very blunt but she did move our delivery date to an earlier time which is all we wanted
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Stephen McGlynn 🏴 (@StephenMcGlynn) reported from Merton, England@Jennie_Dale @virginmedia I love good customer service 🤥 can't be as bad as @DirectLine_UK
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steven ereira (@EreiraS) reported from London, England@virginmedia Yes and my hardwired connection was terrible as well paying for 350mb was only receiving between 40 and 70 MB on download. The Wi-Fi I resolve with my £400 mesh system
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steven ereira (@EreiraS) reported from London, England@virginmedia In the last 2-weeks I have spent £400 on a mesh system to get the service that you should be providing.
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steven ereira (@EreiraS) reported from London, England@virginmedia I have been with you for 7 years now and each time I think this service is getting worse and worse depending on who you speak to
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Ricxrules (@Ricxrules) reported from Wandsworth, England@virginmedia Buyer be ware... virgin lies and also have selective memory .. can’t wait to end this contract ... will never buy from you even if you were the cheapest .... #badsupplier #london #unprofessional
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steven ereira (@EreiraS) reported from London, England@virginmedia It was from broadband team the gentleman name was Robert. He was not listening to anything I had to say he was beginning to annoy me so I had to put the phone down before I said something I would regret
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Kane Huxley (@IAmKaneHuxley) reported from Enfield Lock, England@virginmedia twice. without us knowing he made us another account with virgin for the WRONG address which has now caused them to have their wifi cancelled due to his mistake! he then told us to call a specific number to get through to someone who will in fact help us but he ended up reading-
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Gary Brian Smith (@MrGarySmith) reported from City of London, EnglandF**king typical! I’ve trying to get a @virginmedia engineer to come and fix our limited BB for weeks and an engineer turns up to fix our phone lines... which we didn’t even ask for. But he found a fault! At the virgin end... which doesn’t surprise me one bit. #useless #fuckwits
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steven ereira (@EreiraS) reported from London, England@virginmedia Ok is there a number that I can telephone or department that I can ask for. I wish all advisors was determined resolving my issue as you are.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nina (@TheNinaJC) reported@virginmedia our virgin box won’t connect to the internet - is this an issue you’re aware of?
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Ed Crick (@edcrick) reported@virginmedia they are now saying to use my personal hotspot form my virgin mobile SIM card and with unlimited data until issue resolved. Might stream the whole of Sopranos.
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Lockmoor the Corgi 🏳️🌈 (@Cogmaker) reported@virginmedia your site is now saying our Internet is back in the area but its not we need the Internet for home working but nobody can come till Wednesday?!? The whole area is down are you going to pay lost wages?
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vic (@babyblockhead) reported@virginmedia i’ve had sky sports since august but i want to cancel it now, how can i do this and are there any clauses?
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Naomi Turner (@Turner_Nay) reportedWorst customer service ever from @virginmedia - live chat with agent for 1 hour only to be told Virgin isn’t available in new area I’ve moved to and I need to buy out my contract with Virgin 🥴🥴🥴 would never use them again
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Emma R (@blackcats2k11) reported@virginmedia is there an issue with your email system? I have been unable to access my emails since late morning today.
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Emy ❤️ (Taylor's Version) (@emy_fitprincess) reported@virginmedia Yes I do, they're looking for a password that I don't remember as it's 7 y/o, I've been told my account has been closed down, but from experian I can see i still have to pay £52 (even the account was closed). I don't know how to pay as the account is now closed
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. (@neellkk) reported@virginmedia any issues with ntlworld email accounts? Could log in but not send emails, now can’t log in at all. Won’t let me change password. Ringing 03454541111 didn’t help either
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Just Mark 😝 (@exposing_fifa) reported@virginmedia Tell me why when a customer complains about speeds they pay for do Virgin on the day the engineer is coming boost the speed to what it should be ???? If I am paying for 180 meg I expect THAT SPEED!!! Anything less is a breach of our ToS and entitles us to cancel!!
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Gary Buss (@itchyfeet_uk) reported@virginmedia what do I have to do to get the service I pay for? Phone SIM been deactivated due to an error made by your team. Media blaming mobile and vice versa but no-one fixing my issue. Spoken to multiple people on phone & chat but the virgin in fighting takes priority