Virgin Media Outage Report in Stepney, Greater London, England
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The latest reports from users having issues in Stepney come from postal codes E1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Greater London, Hackney, London, Croydon, City of Westminster, Southwark, Poplar, Chingford, Wandsworth, Harringay, Romford, Newham, Loughton, Orpington and Enfield Town.
| City | Problem Type | Report Time |
|---|---|---|
 Greater London |
Wi-fi | |
| Hackney |
Total Blackout | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| Croydon |
Internet |
Community Discussion
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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia Hi, I need assistance and I have not been able to contact the service
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Gerasimos Klaoudatos
(@Makis39277470) reported
from
Richmond, England
@virginmedia I am with you for 7 years. I am trialing EE in an effort to get rid of you. In Nov, broadband was appalling, 3 days no service, inconsistent all the other times. Drops during business calls. Customer service totally absent. Emailed CEO no response. Shame on you
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Mark Choueke
(@MarkChoueke) reported
from
Enfield Lock, England
Was there not some way you could have enabled us to plan ahead with a warning you were going to do whatever it is you’re doing? It took me calling your phone-bot to find out. I trust loss of service and inconvenience will be reflected in this month’s @virginmedia bill? RSVP
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Chris 🇬🇧🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
.@virginmedia amazing that when I want to talk to someone about moving house or changing my existing package, your team are more than willing to chat to me. When I get transferred to the team to disconnect my services and cancel my contract I get hung up on after 25 mins on hold.
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Samantha van Leeuwen
(@SamanthaLeeuwen) reported
from
Bromley, England
@virginmedia Outdone yourselves today. 8 months of issues and today the booked engineer chooses not to come as doesn’t think he can help. No comms, all day waiting, now 2 hours waiting for callcentre. #disgusted #virginnotcare #moneyfornothing
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Mark Choueke
(@MarkChoueke) reported
from
Enfield Lock, England
@virginmedia Ironically, one of the zoom meetings I’ve had to postpone due to a lack of warning about my @virginmedia WiFi going down for the day, was an interview with one of your own directors for a client. I can’t express how bad you’ve made me look today. Happy to talk when you’re ready.
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Rixy
(@AshleyRix1) reported
from
London, England
@virginmedia your internet is a disgrace I’m defo leaving use tomorrow every single day I have problems with use and I don’t do anything about it constantly taking money every month and I don’t get what I pay for
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Stephen giles
(@stephengiles14) reported
from
Dartford, England
@virginmedia my service is intermittent and cannot connect to the hub, just not great I have tried to call you but no one is working on the call centre!
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Estelle Levacher
(@Goldenlocks) reported
from
Richmond, England
@virginmedia my husband has been on hold trying to call you for over an hour! We pay over £100 per month, this service is unacceptable ! We’re leaving!
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Rob McGowan
(@Urzzz) reported
from
Bromley, England
@virginmedia is there warnings about scams on your website? Had the 3rd call within 1 week claiming to be Virgin Media, there is issue with your internet one. Few people might fall for it.
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@virginmedia anyone able to offer support today? Holding on for 22mins so far 😟
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🏴🇯🇲🇮🇪 Anthony Morgan
(@Anthony_Morgan_) reported
from
Brentford, England
@virginmedia is there an outage in NW6? Any info would be useful. That way I can let my employers know why I'm not wfh.....
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Alex Taylor
(@ART_67) reported
from
Wandsworth, England
Ordered broadband from @virginmedia on 02/11, earliest installation was 20/11 (tomorrow). 7.45pm tonight I receive text with no explanation rescheduling installation to February! Customer service line is closed. We need broadband for work, this is appalling service.
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Brigitte RicouBellan
(@globalbribri) reported
from
Paddington, England
Virgin Media upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia been on hold for 2 hrs 15 mins trying to book engineer to fix tv service & just been cut off😡😡. same prob that was allegedly fixed by engineer on 29 Sept (obviously wasn’t as still happening). Tried going online but no help!!
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Chris 🇬🇧🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
Translation: “If we want more money off you we’ll bend over backwards. If you try to leave us, we’ll make it as difficult for you as possible.” I’m now even more determined to terminate my contract. @virginmedia
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Clare Nightingale
(@MrsCNightingale) reported
from
Bromley, England
@virginmedia my hub 3 is not showing up for WiFi and I can’t get any help from you?? Only been with you for 2 months.
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carly cella
(@CarlyCella) reported
from
Wandsworth, England
@virginmedia another day of no internet and useless customer services... WHAT IS GOING ON
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Brigitte RicouBellan
(@globalbribri) reported
from
Brentford, England
@virginmedia upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.
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Mark Choueke
(@MarkChoueke) reported
from
Enfield Lock, England
@virginmedia Hi @virginmedia, who said anything about leaving? I haven’t gone there yet. I’ve asked for a discount for lack of service and to have a proper discussion about losses. I’m self employed and working from home. I’m looking for some of that customer-centricity stuff.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Philip 🦅
(@Phil_Swallow) reported
from
Croydon, England
@redheadlass1402 @virginmedia We’ve got the business service but it’s no better. They don’t seem to have any proactive monitoring or fault prevention and pretty much don’t care. They have a 3 hour service level that passed 12 hours ago, totally useless bunch of money-grabbers
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Vick
(@VickiiLansdowne) reported
@virginmedia So now not only do I have a more expensive contract which I wouldn't have agreed to if I had known it wasn't including SkySports, I now also have to pay even more in October due to Virgin hiding costs. I've never been so upset and mislead by a company ever. 3/3
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Alex
(@alexsharples) reported
@virginmedia No it didn't then, and it doesn't now - Another morning without internet which is why we can't wait for the switch to Sky. Never known such poor service.
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Craig Woodroffe
(@CraigWoodroffe) reported
@virginmedia Hello. U press watch, the screen buffers then you go back to the option to play/watch. Very very poor all round!!
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Stu
(@tenchylad) reported
from
Sunderland, England
@OliverStanding @virginmedia It's not a great self serve option and poor customer experience. I have an issue trying to remove a service from my current package. Cant be done digitally or remotely. Only via phone which even then very few of the advisors have the levels of authority to amend your package.
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Ruth Ibegbuna
(@MsIbegbuna) reported
@OliverStanding @virginmedia ...and even then careful! I did cancel by phone but they said they had no record of it. Kept charging me and when I refused to pay them, they put a negative marker on my credit rating
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MrsGrace🗿🤦🏻♀️七七 🌹
(@redheadlass1402) reported
@Phil_Swallow You too? We’re having horrendous problems with them. In fact my partner is in to them AGAIN as I type! Our WiFi dropped 37 times in the past week. 45 the week before. @virginmedia
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L.i.am
(@LDonald101) reported
@virginmedia It’s a prob trying to upgrade-1st made contact in June. You’ll see through my case ref: 60392-123271. I’ve contacted you numerous times since- these will be logged.Apparently some sort of freeze on my acc. No outstanding bills/issues. Promised a manager call back- still I wait!!
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Nicole Grace Kelly
(@NicoleGraceKel1) reported
@virginmedia worst service ever. Constant issues with my internet and TV. Have been left with out connection for a week now and was told it would be fixed in 24hrs. Can you give me a contact number to speak to someone and not a robot???!
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Nadia Lanitis
(@Nadia_Lanitis) reported
@virginmedia Tried to raise a complaint online but the website doesn't work...conveniently.