Virgin Media outages and service status in Stepney, England

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Stepney, England

The most recent Virgin Media outage reports came from the following cities: City of London, London, Waltham Forest, Southwark, Hackney, Newham, Poplar, Islington, and City of Westminster.

City	Problem Type	Report Time
City of London	Internet	24 minutes ago
London	Wi-fi	1 hour ago
London	Internet	1 hour ago
London	Internet	2 hours ago
London	Wi-fi	3 hours ago
London	Internet	3 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

• 
  Khaled Miah (@Khaled_Miah1) reported 7 seconds ago from Poplar, England

  @virginmedia very disappointed with the upgrade package in being offered by Virgin. You are offering a loyal customer to upgrade to Gig1 for £51.15 whereas new customers get it for £45 p/m. Where is the loyalty?

• 
  Steven Kraan 🐀 (@drawing_daily) reported 6 minutes ago from Islington, England

  @virginmedia internet down second day in a row, when will it work again?

• 
  Lloyd Child (@islingtonlloyd) reported 6 minutes ago from City of London, England

  @virginmedia No, memory was at zero when I turned the box on & went to recordings yesterday afternoon. Even the planned recordings were missing. It was about 50% used, but I never tried a Factory Reset yesterday, just turned off & on again, hoping that would fix it.

• 
  radz (@rtkosha) reported 10 minutes ago from Stratford, England

  virgin media was asking for my customer’s card details over the phone which i found suspicious but he goes to me “i ain’t got anything in the bank for them to nick anyway hahaha” 😭😭😭

• 
  Amanda Birrell (@blackheathma) reported 12 minutes ago from London, England

  @MartinSLewis It is the worst company I have ever dealt with and I’m now actively discouraging others to use Virgin Media. Cancelling is also very difficult and deliberately so

• 
  Mark Armstrong (@markatpt) reported 16 minutes ago from London, England

  @virginmedia you have now postponed an installation scheduled for 4th November to Christmas Eve! Can’t see that happening. Maybe someone actually based in the UK might bother to contact me about this? Minded to cancel otherwise. Not acceptable service.

• 
  Helen Reihill (@BBLn15) reported 16 minutes ago from Hackney, England

  @virginhelp @MistryMistry21 @virginmedia Virgin Media give really poor customer service. I’ve been waiting over 14 hours? It feels like your customer service team is a team of 1

• 
  Francisco Soler (Jr) (@jrseloto) reported 18 minutes ago from City of London, England

  @virginmedia 11 May - which of course i will cancel today as I’ve had enough of this. too much stress and no TV or internet for 30 days

• 
  Mr Lee Daniel (@MisterLeeDaniel) reported 21 minutes ago from London, England

  Please could @virginmedia on 0330 303 5309 stop calling me, then immediately hanging up. That’s rude. I’ve now blocked your number.

• 
  Rex (@Lozraus) reported 24 minutes ago from London, England

  @_MxMike @virginmedia It’s been down for us since 1am 😫

• 
  Nicolas Laborie ( He/Him ) (@nicolas_laborie) reported 25 minutes ago from London, England

  @virginmedia still no answers and no broadband - can someone help !? I’m working from home and it’s so frustrating

• 
  Sam Batty (@sam_batty) reported 39 minutes ago from Islington, England

  @virginmedia Just spend over an hour on live chat/phone. Your service means we’ll be nearly two weeks without internet!

• 
  royal 🌈 (@elthampalacegay) reported 40 minutes ago from London, England

  @virginmedia I’m going to get disciplined in work as I don’t have internet connection. Who can my employer speak with to confirm this is a virgin issue??

• 
  Andee Byford (@BobCratchitt) reported 43 minutes ago from City of London, England

  @virginmedia Well I guess as it went down Wednesday afternoon and if all goes well back up tomorrow we will automatically qualify.

• 
  Adam Farnsworth (@farnsworth_adam) reported 47 minutes ago from London, England

  @virginmedia It’s appalling they can act so quickly What about the speed issue?

• 
  Mariachiara (@mariesnotcool) reported 47 minutes ago from Islington, England

  @virginmedia we’ve had no service in EC1V London, since our Wi-Fi was installed last month. We’ve tried to call countless time and we keep being told about “area issues” that would be solved the day after but never do. This is just unacceptable behaviour!

• 
  Roger Highfield (@RogerHighfield) reported 48 minutes ago from London, England

  @virginmedia, your app does not seem to think there's a problem with the internet in area 21. I think different. Can you check?!

• 
  SA Punk (@michaelsamuels4) reported 54 minutes ago from Hackney, England

  @virginmedia I have no phone signal so no WiFi. Webchat not working. Any suggestions?

• 
  Roger Highfield (@RogerHighfield) reported 58 minutes ago from London, England

  @virginmedia My broadband is down again - area21. Any idea of when it will be fixed?

• 
  Luther Blissett (@LutherB40510976) reported 59 minutes ago from London, England

  @virginmedia what is the number for your complaints department? It seems impossible to actually terminate my contract with you. Am I in the Hotel California?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Samet (@Samet_UK) reported 4 minutes ago

  @virginmedia any news ? Still no any update. It şs still saying there is outage in the area. Are you trying to fix it ? And still I am unable to reach anyone.

• 
  Stephen Hampson (@StephenHampson) reported 7 minutes ago

  @virginmedia Do better for your customers. Take the feedback on board and amend your help pages to include the streaming box. Walk in our shoes and think how you feel when a big company treats you like dirt and still takes your money without a problem.. but you won't .

• 
  Dr Elaine Rust (@elainerust) reported 7 minutes ago

  @virginmedia YOU’VE CANCELLED MY SWITCH AGAIN. THREE TIMES YOU’VE DONE THIS. It’s unbelievable that you can get away with it. @ofcom @MoneySavingExp Please help.

• 
  𝙣𝙮𝙭𝙞𝙚 ꯭🪽⟡ (@shuseihayakawa) reported 8 minutes ago

  @virginmedia yeah, no. been without internet for a week and engineer was supposed to fix our outside cables today. just got a message saying it's been rescheduled for next month. your customer service is pathetic and disgusting. can't wait to switch.

• 
  GeekyHairyBestia (@GeekyHairy) reported 10 minutes ago

  @virginmedia is your new ploy to get people to use your mobile device then provide the worse broadband on the market that don’t even fully work 50% of the time so customers have to give you more money for mobile data. This handset never leaves the house and every month same issue

• 
  JR (@Dadyougeek) reported 12 minutes ago

  Being told by the customer service team at @virginmedia that if I’m not happy I can cancel my contract after being on hold for an hour and no internet for a week! Oh the joys

• 
  David Owens (@DavidOw38948049) reported 13 minutes ago

  @virginmedia 1/2 As Virgin do not have a email Address and as a non customer I am unable to send the following “I am the owner/occupier of [address will be given in a email) This external box and cables are unused, unwanted, and not covered by any agreement binding me. See page 2

• 
  Samet (@Samet_UK) reported 18 minutes ago

  @virginmedia It is still showing the same in status since the early morning. There is no any other update or any estimated time. At least I would expect another update saying about the outage and estimated fix time.

• 
  Michael Westcombe - Stalin's Canary 🐣 (@AngryMichaelW) reported 19 minutes ago

  Is Virgin Media down? Their server, I mean?

• 
  Nathan Bhangoo (@NathanBhangoo) reported 19 minutes ago

  @virginmedia I've been waiting for my broadband in the post for 3 weeks now, I'm living in an apartment that literally has no broadband so I can't do any work at home This is getting ridiculous now as they say that it's coming the next day and it never does.