Virgin Media Outage Report in Stepney, Greater London, England

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Stepney, England

The most recent Virgin Media outage reports came from the following cities: Poplar, London, City of London, Hammersmith, Wembley, Camden Town, Croydon, Barking, City of Westminster, Newham, Enfield Town, Ilford, Southwark, Kingston upon Thames, and Westminster Abbey.

City	Problem Type	Report Time
Poplar	Internet	40 minutes ago
London	Wi-fi	3 hours ago
City of London	Total Blackout	4 hours ago
Hammersmith	Internet	5 hours ago
London	Wi-fi	5 hours ago
London	Internet	6 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

• 
  Giuseppe Sollazzo (@puntofisso) reported 3 minutes ago from Tottenham, England

  Just if you needed one more reason for never again to buy from @virginmedia

• 
  Richard Bristow 👨‍🏫🙋‍♂️ (@rjbmus) reported 6 minutes ago from Kingston upon Thames, England

  Trying to remote teach when @virginmedia is unreliable and down is really impossible. Quarantine just got worse..!

• 
  Mosaic LGBT Youth Centre (@mosaicLGBTyouth) reported 8 minutes ago from Islington, England

  @vmbusiness suspended our mobile as we sent too many texts in March. Fact that we are a charity and there is a global pandemic carries no waight with their customer support team apparently as ‘fair usage policy applies on all unlimited plans.

• 
  Mosaic LGBT Youth Centre (@mosaicLGBTyouth) reported 12 minutes ago from Islington, England

  So this is what @vmbusiness does to support charities in this time of need. Nothing. #COVIDー19 is now a pandemic and they suspend phones for charities which scramble around to try to support people remotely. While other businesses donate to charities #VMBusinesss cuts us off.

• 
  antoine #FBPE🇬🇧🇪🇺🇨🇵🏳️‍🌈🇪🇸UK/Fr/100% EU (@A_D62) reported 17 minutes ago from Islington, England

  @Mac1965 @richardbranson @Virgin @SportsDirectUK @RickSteinSchool Whoever is in charge of @virginmedia and its customer (don't give them any) service

• 
  MAYOR OF DUNLOE 🎖⚒ (@MayorofDunloe) reported 21 minutes ago from Hackney, England

  @virginmedia my on demand has gone down 😭😭😭

• 
  Zeno (@zeno1076) reported 25 minutes ago from Enfield Lock, England

  @virginmedia Your sky sports link has issues for the last 5 days I’ve been trying and you site tells me my postcode is invalid . It is not you have been billing me to that address for over 10 years !!! Help !

• 
  David Clark (@DavidClark38) reported 30 minutes ago from Richmond, England

  @virginmedia whilst I understand there are far more important issues currently happening please stop charging me for using @NetflixUK. I’ve called you, emailed and tweeted in the past, yet you still keep doing it. I pay @NetflixUK directly!!!!

• 
  Jade Wheatley (@JadeWheatley_) reported 35 minutes ago from Eltham, England

  Think its absolutely appalling that we have to wait for @virginmedia to send an engineer to INSTALL A NEW ROUTER because ours is “broken!” For the guy to come and NOT install a router because supposedly it is the signal so he has added something to the back to regulate it

• 
  Kamal (@kamal4268) reported 36 minutes ago from Poplar, England

  @virginmedia fix your messed up broadband internet its p****g me off. Location is E14. I pay more than £60 a month the package.

• 
  tommy harper (@daguvernor) reported 39 minutes ago from Wandsworth, England

  @virginmedia tried everything to get through keep getting cut off no email service i understand these are difficult times you have whacked my bill up im out of contract so ive cancelled my direct debit ill wait to hear from you VERY SOON

• 
  Susie20RF (@pandsreid) reported 43 minutes ago from Merton, England

  @virginmedia @BBCNews @MartinSLewis terrible terrible service. Student daughter has been on hold for nearly an hour trying to cancel a simple rolling monthly student Internet contract. “I’ll just get my colleague” and “why do you want to cancel” doesn’t cut it. Very very annoyed

• 
  Shorty (@J44NXU) reported 43 minutes ago from Bromley, England

  @virginmedia Been trying to cancel my contract for 3 weeks now and I'm moving properties in 48 hours... Can't get any response from you!!!

• 
  FeliceDk (@FeliceDArco) reported 48 minutes ago from Islington, England

  @virginmedia I DON’T HAVE INTERNET SINCE YESTERDAY (DOUBLE ARROWS FLASHING) TROED EVERYTHING NO ONE ANSWERING THE PHONE ! HELP

• 
  tommy harper (@daguvernor) reported 48 minutes ago from Wandsworth, England

  @virginmedia once again trying to contact virgin media is a no go a proper waste of time contract has run out trying to cancel they have put the money up to £60 a month for basically 2 freeview boxes I have cancelled my direct debit which is due on the 7 april what a scam😡

• 
  Kat P (@KateProudman) reported 50 minutes ago from Richmond, England

  “I'm really sorry to hear your business is closing and we really appreciate we are facing some difficult times due to the COVID 19 pandemic. However we will not be able to place your account on hold. your service will continue to run as normal.” Not ok #Virginmedia ! @vmbusiness

• 
  Shorty (@J44NXU) reported 54 minutes ago from Bromley, England

  @virginmedia Been trying cancel my contract for 3 weeks now and I'm moving properties in 48 hours... Can't get any response from you!!!

• 
  June (@June299858) reported 55 minutes ago from London, England

  @virginmedia Hold on while I transfer you to one of the team, who will be able to assist you with this query further. Please be aware that replies from this service are not immediate, allowing you to get on with your day. *17 hours and still waiting*

• 
  Scott Richardson (@scottrich72) reported 56 minutes ago from Romford, England

  Trying to get through to @virginmedia to ‘renegotiate’ my broadband contract (which is long up). Been on hold for 90 mins over two days (understandable, given our current crisis), but the calls cut off after 30 mins & feature the same, awful hold music. HELP!

• 
  FeliceDk (@FeliceDArco) reported 57 minutes ago from Islington, England

  @virginmedia hi I can’t speak with customer service but really need someone to fix my long-standing intermittent problem with internet . Name Felice D’Arco postcode EC1V7NB telephone 07851025590 . It is urgent I am Nhs Working some shift from home .

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rose🌹🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@rosijones) reported 6 minutes ago

  @virginmedia Yes it affects everything at the same time - phones, tablets, desktops and TV's all buffer/cut out. There is never an issue on the app and when I managed to speak to someone they said they couldn't see an issue, despite our speeds being so slow during the call.

• 
  MichalDataOps (@mikekubacki) reported 7 minutes ago

  @virginmedia I have absolutely no internet since Sunday, that is now 1 week. Since my central heating is completely smart it relies on broadband hence very often we're freezing. Website says everything is perfect, whilst telephone says it's a complex issue. Please help.

• 
  Tony pharo (@tony_pharo) reported 7 minutes ago

  @virginmedia I can't get on to the question page. Can you get someone to look at my issues please..too much of my time trying to get this sorted

• 
  Laura sams (@lozzasams) reported 8 minutes ago

  @virginmedia On hold over an hour after being cut off when the first person put me on hold!2nd person useless with any help at all trying to resolve billing issues that were supposed to be resolved pre Christmas!If someone doesn't pick up soon I'm cancelling my direct debit &ringing sky!

• 
  Caz (@cazmedwards) reported 12 minutes ago

  @virginmedia I think it is a tech issue - I transferred my mum's account to a new account when she passed away. Her email add has been transferred incorrectly so I can't access my account online - I have asked for her email add to be removed so I can register the account with my email

• 
  EMMA GREEN (@e_c_green) reported 14 minutes ago

  @virginmedia husband was on hold for 50 minutes hoping to get a deal to link broadband to a tv package, requested the deal we saw online to be told it’s not available on their end. Husband asked to give notice to leave, was put back on hold to be hung up on. Abysmal service!!

• 
  Kim Capel (@capel_kim) reported 18 minutes ago

  Absolutely disgusted with @virginmedia customer service. Been on the phone to them for hours this morning and been disconnected twice. Shocking service. Just want to cancel now and go to a decent company! I would advise anyone else to do the same 🤬

• 
  Sipda (@Sipda) reported 18 minutes ago

  @virginmedia I put a complaint in twice, you just sent email to say it is resolved, you have not attempted to contact me but want me to pay for a broken service

• 
  Louise Walsh (@LouJaneWalsh1) reported 19 minutes ago

  Hi @virginmedia, if I was deliberately paying for buffering, low internet speeds and a hub that constantly needs switching on and off again, I'd give you ten out of ten on the service.

• 
  Matthew Brew 💙 (@matthewbrew_) reported 20 minutes ago

  my mum’s just had a completely rant with the poor virgin media guy cos she didn’t realise our new phone contracts don’t start until the 18th💀