Virgin Media

Virgin Media Outage Report in Stepney, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Stepney, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Stepney, Greater London, England 11/29/2025 07:50

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Stepney, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Southwark, Croydon, Ilford, Hampstead, City of Westminster, Hackney, Newham, Hammersmith, Bexleyheath, Muswell Hill, Camden Town, Romford, Barnet and Mitcham.

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City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomSouthwark Total Blackout
United KingdomLondon Internet
United KingdomCroydon Internet
United KingdomIlford Internet
United KingdomCroydon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Stepney, England

Latest outage, problems and issue reports in Stepney and nearby locations:

  • MichelleMcGrade Michelle McGrade (@MichelleMcGrade) reported from Brentford, England

    No internet for 3 days engineers no show twice @virginmedia customer service best response- I’m sorry I‘ll book you another appointment at our convenience! Shocking!

  • Messy_BB Mercedes BB (@Messy_BB) reported from Camden Town, England

    @virginmedia Hi - your technician came and fixed the internet, but broke our phone line (: 👏🏼 help please

  • johnnieego John Lyons (@johnnieego) reported from Hackney, England

    Hey @virginmedia, I'm only grudgingly a customer because we can't have a dish here. I certainly don't want to switch to your mobile. How about saving a tree or two and not sending me brochures all the bloody time. Ta.

  • Formanaterr Eruptiion (@Formanaterr) reported from Romford, England

    When you get home and @virginmedia are doing service maintenance to your broandband! 😂 I’m off till tomorrow guys! #apexLegends #ApexLegendsseason2 #WINGMAN #Gfuel catch up with previous content on twitch which is in the bio! 🤙🏻

  • northern_puddin Jason Hartley (@northern_puddin) reported from Kensington, England

    @virginmedia Thanks I checked earlier but it says no known issues. I also checked the guide for the lights on the front and it’s a connection problem / constant software download as it’s flashing green. Works for 5 mins then reboots and spends ages all flashing green again. 3 hours now.

  • REDROBB1967 ROB FARACE (@REDROBB1967) reported from Barnet, England

    @virginmedia Never spoke to someone it was a chatbot. So no real confidence that tomorrow will be different. Disappointing to see it has to happen twice before you look at maybe seeing if you can help. Would be nice to know someone was looking into it now so it was guaranteed for tomorrow.

  • TobiWanDOTA Toby Dawson (@TobiWanDOTA) reported from Camden Town, England

    Get a message from @virginmedia telling me they are raising my monthly cost to pay so they can offer a better service.....internet is down once again... Finally going to look for ANY other options cause I have had enough!!!

  • tulsehillboy Lee Winter (@tulsehillboy) reported from Lambeth, England

    @virginmedia Truly dreadful customer service today. Spent three hours in “chat” and no further forward. 100mbps is only 3!!!

  • NicoleBennett88 Nicole Bennett (@NicoleBennett88) reported from Walthamstow, England

    @SkyUK giving me absolutely terrible customer service... all i want is better internet connection and they cannot fulfil the speed we should try and get and are telling me i have to pay to leave them!!! Ridiculous!! Not happy virgin media calls...!!!

  • _Rafi93 Rafi (@_Rafi93) reported from Camden Town, England

    @virginmedia I need an engineer to come back to my house, possibly to rewire everything as my tv service doesn’t work properly. The previous one got everything working again recently but said it might break again and if it does we would need to replace the cables coming from outside

  • _Rafi93 Rafi (@_Rafi93) reported from Camden Town, England

    @virginmedia No change after rebooting both boxes (v6/hub). Nothing on the service status page. I’ve been through all of this before and was explicitly told if it happened again the cables would have to be re fitted

  • danslee Dan Slee (@danslee) reported from Camden Town, England

    Several hours on and I'm still wincing at the frustrating incompetence of @virginmedia's customer services. I'm trying to go. The only way is by phone. But they cut me off after an hour largely on hold. #FreeDan.

  • JonMarkDeane Jon Mark Deane (@JonMarkDeane) reported from Lambeth, England

    @virginmedia Broadband is down. Box is showing solid green base light, solid green WiFi light and a flashing green internet light. Reboot, lower cycling, full disconnection and reconnection achieves nothing. TV service fine (sans network features).

  • jimiinc James Enck (@jimiinc) reported from Camberwell, England

    @virginmedia I wasn't complaining at all, just commenting on how Virgin is on top of its game. My broadband was only down for half an hour, no dramas. And your field tech was very friendly and helpful in explaining what was going on. All good here.

  • eilidhmuz Eilidh Murray (@eilidhmuz) reported from Tottenham, England

    @danslee @virginmedia Oh I feel your pain. Had such bad bad customer service with @virginmedia in the past.

  • ThePamFord Pam Ford (@ThePamFord) reported from Ilford, England

    @virginmedia very poor service, I've wasted my day off they're still not here, @wwrecorder #E18 recommendations for broadband service please #wanstead

  • sophie_9_ Sophie (@sophie_9_) reported from Crayford, England

    @virginmedia only way to connect is via my EE yet again I've no service and being kept on hold for a decade ..every month this happens for a service i pay a lot of money for very very disappointed every month I'm told my equipment needs updating..

  • mattsray Matt Ray (@mattsray) reported from Tottenham, England

    @virginmedia after 5 years of poor service finally call up to leave and I am kept on hold for 33mins and counting. It’s akin to hiding behind the curtains pretending not to be home!

  • starsenic dicle erver (@starsenic) reported from Hackney, England

    AVOID VIRGIN MEDIA! I REPEAT, AVOID VIRGIN MEDIA! THEY WILL MAKE YOUR LIFE DIFFICULT AND WILL DO ANYTHING NOT TO HELP YOU ON THE PHONE! THEY HANG UP THE PHONE ON MY FACE! @virginmedia

  • ThePamFord Pam Ford (@ThePamFord) reported from Ilford, England

    @virginmedia still waiting for my engineer (8am to 12) you are wasting my only day off work to get my service back. Promises promises

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Jinx_Cee Steve (@Jinx_Cee) reported

    @virginmedia Goto SKY TV if you can I Upgraded to oomph package 12 weeks ago and I still using the exact same platform and equipment as before just have the privilege of paying for what I have not got. Going round in circles with customer service, complaints department ignor you

  • TwistedColossus Caroline (@TwistedColossus) reported

    @virginmedia it’s been 19 hours since our tv and broadband went down. What is the problem? And how much credit do we get back for this outage?

  • MattDen82519810 Matt Dennis (@MattDen82519810) reported

    @virginmedia Been there, Done that, multiple times !!!! Customer service for existing customers is non- existent.

  • gingerjames1990 James Hope (@gingerjames1990) reported from Stoke-on-Trent, England

    @virginmedia Again have you read anything iv said????? THREE CALLS to your customer services and all connected to off shore people who have either not got a clue what a complaint is or refused to log one for me! Instead of repeating yourself sort it out! @Ofcom #poorcustomerservice

  • CabovskyMichal michal (@CabovskyMichal) reported

    @virginmedia it’s taking 6 months 5 engineer visits 20 hours on phone for the internet to be fixed and it’s still not fixed when I call to cancel I’m being told I have to pay you £264 cancellation fee for internet that don’t work from day 1

  • SAyodejiO SharonAO (@SAyodejiO) reported

    @virginmedia it’s impossible to ever get through to your customer service but 3 months without working TV is ridiculous!

  • moonriseatdawn sam 🦕 (@moonriseatdawn) reported

    @frogloversoph @virginmedia it’s so irritating cos it shows full bars of signal and then.... just doesn’t work

  • juicyjamieson Bee Thalia 🐝🏍️🏊🏼🏖️☠️ (@juicyjamieson) reported

    @virginmedia I've left you for another network now goodbye 👋

  • Sian_X_ Sharnie Healey (@Sian_X_) reported

    @virginmedia please explain why we are into our third week of intermittent outage? You confirm its fixed at 6pm every day - yet we have the same problems in the area the next day. When we complain were told to troubleshoot - its an area outage not our equipment! WFH issues!

  • frogloversoph soph (@frogloversoph) reported

    @moonriseatdawn @virginmedia its horrid