Virgin Media Outage Report in Stepney, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Stepney, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Stepney and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 08: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Stepney, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Islington, Hammersmith, Tower Hamlets, London, City of Westminster, Ilford, Sutton, Croydon, Hackney, Woodford Green, Southwark, City of London, Chigwell, Newham and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 Barnet |
Internet | |
| Islington |
Wi-fi | |
| Hammersmith |
Internet | |
| Tower Hamlets |
Total Blackout | |
| London |
Internet | |
| London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Stepney, England
Latest outage, problems and issue reports in Stepney and nearby locations:
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Allan Fenn
(@AllanFenn) reported
from
Waltham Abbey, England
@virginmedia 5 different answers from different agents The best one was yesterday whilst on hold after being transferred to another person , waited half hour then they cut me off ! Finally got through to Nathan who is currently trying to resolve this issue, again !
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Freddie AFC Owusu
(@Freddie_Owusu77) reported
from
Camden Town, England
@virginmedia @VirginMediaCorp @VMDotCom Virgin are liars and thieves they misinformed me, stole my money then after 20min waiting to get through to customer service they drop the phone on you. Do not go to virgin they are horrible
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CD 🌸
(@channa_2012) reported
from
Hackney, England
I just listened to your fuzzy hold music for 18 minutes @virginmedia, went through the same security Q’s multiple times, only for the phone to cut off as I explained my issue. I JUST WANT TO CANCEL MY BROADBAND!!!!! Can someone call me back to do this please
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Madhan
(@followcbv) reported
from
Richmond, England
@virginmedia Indeed that is the problem
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City Girl #140499
(@dylzdevani) reported
from
Barnet, England
@virginmedia The wifi is always flashing green. Even when it says there is no issue. Fortunately tho the contract is coming to an end which means so will payments👍. Paying for about 250Mb to get 30 on a wired connection
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Tim Davies
(@TimHDav) reported
from
Tottenham, England
@virginmedia The phone of course is still not working. Outrageous. This is despite assurances that an engineer would be sent & that it would be resolved in several hours! Utter nonsense. I would like to escalate my complaint now please. I will dm my number & please arrange for me to be called
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Georgia Mumby
(@georgiamumbles) reported
from
Camden Town, England
@virginmedia That leads me to just our conversation history. I’ve done all the hub checks according to your website and it’s still not working
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Paul Dart
(@Enfield67) reported
from
Ilford, England
@virginmedia We’ve got through and the customer service man was very rude
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Tim Hughes 提姆·休斯
(@Timothy_Hughes) reported
from
Richmond, England
@virginmedia Thank you .... will try. — The text I got today said “With our Connect app, your WiFi can't hide. It's like a WiFi sniffer dog, hunting down blackspots.” You might like to point out to Marketing that a reword is needed as I took it literally. Thanks for your help.
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Georgia Mumby
(@georgiamumbles) reported
from
Camden Town, England
@virginmedia hey my WiFi is down and I’ve been trying to get through to somebody in your call centre for ages - I was on hold until way after closing time and your message feature doesn’t work 😞 HEEEELLLPPPP!!!!
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Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@virginmedia Spoke to your woeful customer on Friday about how much compensation I was going to receive for my outage,I was assured I would get a call back, still waiting!!! #virginmedia #poorcustomerservice
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Becky Dell
(@beckylucydell) reported
from
London, England
@virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩
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CD 🌸
(@channa_2012) reported
from
Hackney, England
@funkyfairy78 @virginmedia They will owe me a refund in September and I’ll make sure I get it 👆🏼 They’ve been messing me around for so long with their rubbish service, I should’ve cancelled months ago! #virginmedia
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CD 🌸
(@channa_2012) reported
from
Hackney, England
@virginmedia Called back, held for another 15mins, was finally put through to the correct dept & have cancelled. I just want to say how rude the agent turned when I declined the offer to stay, & once it was all done he just cut the call off. Glad I made the right decision #virginmedia
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Janine
(@JanineAdelman) reported
from
Barnet, England
@virginmedia I will phone you, but wait a minute, my phone doesn't work!
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City Girl #140499
(@dylzdevani) reported
from
Barnet, England
@virginmedia Im not thick ofcourse all the cables are connected, it wouldnt tell me 30mb if the ethernet wasnt in. The hub has been reset whenever there is an issue, which happens to be every few days.
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Muhammad Saeed Mulla
(@mmulla) reported
from
Walthamstow, England
To be fair, this is probably a PR person tweeting this, but really bad PR for @VirginMedia if they think that this is secure. Plus they missed the whole point, which was that the password was stored in plaintext.
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potentialproductionzmusic
(@potentialprodz) reported
from
Hackney, England
7 days time to no more bad service, disrupted TV and broadband service of Virgin Media. I'm saving myself £600 plus increased prices annually. So downsizing technology and reducing carbon footprint = 1 fone, mobile data and 1 computer. Will only have what I use! TV is next. Yay
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Wilder Fulford
(@wilderfulford) reported
from
Kensington, England
@virginmedia @virginbroadband. You have failed to fix the failings of your fibre optic so-called broadband in W11 for months. We are going back to BT as soon as we can.
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Freddie AFC Owusu
(@Freddie_Owusu77) reported
from
Tottenham, England
@virginmedia Tried to call today waited for 20mins to get through finally got through to customer service and then they had to put me through the escalations team and as soon as i got through the operator pretended he could not hear then dropped the phone.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Zeinegul Salimova
(@StratenergyUK) reported
@virginmedia you outshine yourself again: set up a new account for someone else, used my email address and my bank details. Your advisers are limited to what they can do, they cannot contact the fraud department and you leave it on ME to cancel the DD and fill in the form.
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Innes Gray
(@htcig58) reported
@virginmedia Three and a half hours on chat and counting, this is not customer service. #VirginMedia #Painstakingly slow progress
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paul mcvey
(@ptmv69) reported
@virginmedia There an incremental problem A few people I know have been experiencing difficulties in the L32 area of Kirkby Tried calling but just get a response say there is a problem and engineers are working hard to fix the problem
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Claire
(@clairek1113) reported
@virginmedia How do I get to speak to your complaints team? Absolutely appalling service and can’t seem to speak to anyone apart from a service team who are repeatedly getting things wrong!!
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perfectly polished
(@perfectpolished) reported
@virginmedia Can’t ring from landline as line has been disconnected - do you want to DM me to help with this?
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craig mcgee 😷
(@guilt_manager) reported
shocking from @virginmedia my friend asked them to give her a better deal, they said they could, but with only weekend calls, then cut her outgoing calls off. no surprises after the awful service I received from them.
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PDL
(@PDLpuddle) reported
@virginmedia I just can’t understand how you are allowed to make it so hard for someone to terminate their service with you. My contract started June 2017 with no changes since, so I was well out of any minimum period and have zero interest in staying with VM
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Adam Calow
(@AdamCalow) reported
@virginmedia I am hoping you can help. My email stopped working. I have not been able to get a resolution from the website, the WhatsApp bot or 150 (failed to send a text to my phone ). How can I speak to a human?
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Stewart Gardiner
(@stewprovo) reported
@virginmedia Tried both, waiting waiting waiting! Promised a call back Friday….nothing! WhatsApp slow slow slow! Why are existing customers not treated like new ones, when we are generally paying you more money every month?
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PDL
(@PDLpuddle) reported
@virginmedia No, I declined any new deal. I’m already under contract with a new provider and made that clear to VM when I called to cancel my VM services. Still had 40 mins of attempted hard sell from retentions team though.