Virgin Media Outage Report in Reigate and Banstead District, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Reigate and Banstead District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Reigate and Banstead District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Reigate and Banstead District, Surrey, England
The most recent Virgin Media outage reports came from the following cities: Ashtead, Croydon, London, Kingston upon Thames, Bromley, Walton-on-Thames, Crawley, Thornton Heath, Beckenham, Mitcham, Leatherhead, Epsom, Morden, Reigate and West Molesey.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| Ashtead |
Internet | |
| Croydon |
Wi-fi | |
| London |
Total Blackout | |
| London |
Community Discussion
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Virgin Media Issues Reports Near Reigate and Banstead District, England
Latest outage, problems and issue reports in Reigate and Banstead District and nearby locations:
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@randomranger @virginmedia @virginmedia is anyone able to help? Internet cutting out constantly again today. The problem is not fixed. Can’t get through to our customer service lines.
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia Two days? Seriously? Why are you always too busy to respond to and help your customers? You have multiple communication channels yet it’s all pointless as the only way you will do anything is on the phone and I can never get through.
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia I just want 2 speak 2 someone that will sort issues out ASAP without holding for an hour & more. App chat is non responsive. Beyond frustrated by no phone or broadband & terrible backup help support non existent. How can I fix this or please just cancel as had enough now.
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andyfry
(@andyfry) reported
from
London, England
@virginmedia oh what a surprise the Internet is down again. If there was any alternative to Virgin in my area I'd be off like a shot.
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Daniel Saunders
(@danjsaunders) reported
from
Cobham, England
@virginmedia Really don't want to call up, wait for 45 minutes to talk to a rude and arrogant support person who then hangs up on me. Shocking.
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@virginmedia I am looking at feedback for a conference session I gave last week. ‘What will you take away?’ ‘Not a lot - sound was so bad I could not understand what was being said’ ‘What could we do to support you?’ ‘Support staff with better home internet’. Hope you’re proud.
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia I’m sick of corresponding with virtual assistants. I need a real person to fix a real problem. Now.
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia oh come on virgin I’ve rang you twice today I know my lap top is broken but I only have my tablet ... all I wanna do is watch @Rwlshmakeup in peace but nooooooo your internet is too f slow come on fix it or I want compensation been happening for 3 days now !!!
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia What is their typical response time? Are you answering phone lines at the moment either? If you did I wouldn’t need to do this but I can’t get any help.
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Dominic Joyner
(@dominicjoyner) reported
from
London, England
@virginmedia - how do I report a specific problem with a TV service?
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@randomranger @virginmedia The last six months it’s been on off on off on off. A few multiple day outages but mostly shorting all over the place. I pay for 200. Often 3,4,5. Upload speed never more than 29 which makes video calls unviable. The customer service just doesn’t care.
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia Thanks for the reply. The last time I had the same problem i messaged the same number and it took days to get a response. Not really helpful. Can you actually help specific accounts here? I’d prefer that.
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Mohammed farid butt
(@faridji99) reported
from
Leatherhead, England
@VirginMedia_One shameless virgin Media can not help customers #virginmedia
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia please respond and contact me to sort out my issues of no landline and broadband, your service is a nightmare & zero response or support from appchat. Not happy. #virginmedia @virginmedia
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GRΔCΣ
(@GraceWaring22) reported
from
London, England
@virginmedia Yep that’s funny. Really is. Do you not think I’ve not tried ringing you & only can do so on my mobile as no landline remember, on hold up to 40 mins+ & then cut off. You try it. It’s impossible to speak to a real person. WORST SERVICE EVER👎🏻
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
@virginmedia I had the same issue I. May and complained and nobody ever acknowledged or responded so please forgive my lack of faith in your customer care systems and processes
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Tina Clark
(@Tinalc69) reported
from
London, England
@virginmedia currently at 35 min for a online chat reply. Not a good start for a new customer with a query about delivery today!
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Ferdi Rezvan
(@ferdi_rezvan) reported
from
London, England
@virginmedia is there known problems in the SE3 area? Virgin service status page is not working...
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Tim McLoughlin
(@timmymc) reported
from
Merton, England
Atrocious service yet again from @virginmedia what’s wrong with you? You claim there’s nothing wrong yet your internet fails to work all afternoon in SW London. Refund please.
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James Cherry
(@JCherryAMES) reported
from
London, England
@virginmedia hi the internet is down in Eltham 21, all day and can’t run a test because you’ve sent me a hub 4 that doesn’t allow it!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jenna Gleespen
(@JennaGleespen) reported
.@virginmedia two days in a row now and no Internet or Tv due to “faults in the area.” This is continual. I will 100% NOT be renewing with your sorry excuse of a company! Honestly outrageous. And I’m sure your customer service will just give me some pre-written bs too! No thanks!
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Simon Murray
(@simurray0) reported
@virginmedia still no fix on the issue of no broadband at N4. Can you provide more of an update, rather than continually just pushing back the date you hope to fix it by? How long does it need to be off before I can just cancel the contract?
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Rich Anderson
(@NLi10) reported
@JimSterling @virginmedia They are the literal worst cable provider in the UK. BT (via EE if it’s cheaper at the moment) is almost always better and more reliable.
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Simon Murray
(@simurray0) reported
@virginmedia How long does the service need to be off before I can cancel the contract?
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rapid onset goth disaster
(@DorMin) reported
@JimSterling @virginmedia I've genuinely never heard a single person have anything good to say about their service
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Jenna Gleespen
(@JennaGleespen) reported
@virginmedia No I haven’t. And if I cannot work from home tomorrow due to this ongoing issue I will be contacting the ombudsman since you refuse to let me out of my contract, yet fail to provide what is promised.
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Susan Chalcroft
(@SusanChalcroft) reported
@virginmedia Don't worry you will. Been with you for years and years. Customer services have got worse. And we are also currently looking at different providers.
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Rachael Inness
(@The_Inness) reported
@virginmedia And for obviously selling his third party information as the scammers were aware of the issues he has been having throughout digitalisation and provided him with the same solutions as your customer service team. If you stopped selling customers data then we would have less fraud
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🇺🇦 Jon 🇯🇴
(@JonMcLaughlan) reported
@JacquiOatley @virginmedia That’s what VM do, I had similar problems a month or so ago! They try to get you to DM them so no one else can see the conversation! Shocking customer non service
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Rachael Inness
(@The_Inness) reported
@virginmedia My father has been told so many different things by @virginmedia since digitalisation that a call back wouldn’t surprise me! Had one customer care person saying they would send a engineer and then the next time he rang saying they wouldn’t … then the scammers told him a