Virgin Media Outage Report in Morden, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Morden come from postal codes SM4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Morden, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Morden and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 06: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (7%)
-
Phone (2%)
Live Outage Map Near Morden, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Charlton, London, Croydon, Bermondsey, Beckenham, Hackney, Ealing, Mitcham, Tower Hamlets, Holborn, Poplar, Lewisham, Hampstead, Southwark and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Charlton |
Internet | |
| London |
Internet | |
| Croydon |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Bermondsey |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Morden, England
Latest outage, problems and issue reports in Morden and nearby locations:
-
Sarah Louise Browne
(@sarahlbrowne) reported
from
Merton, England
@virginmedia And what about all the other orii problems over the last 2 years!!! Crap
-
Jonathan Blackmore
(@myatt1965) reported
from
Merton, England
@virginmedia at restraint in SW19 normal full on a Friday night halve empty why no virgin broadband so no card payments! Lots of businesses loosing a lot on money due to your outage and time taken to repair! @SkyNewsBreak @BBCBreaking @Ofcom
-
Jon Vanstone
(@Jon_Vanstone) reported
from
Richmond, England
@virginmedia The issue is they are not working throughout the night which is why it is being picked up at 9am tomorrow which is another fictitious fix time #virginmediadown
-
Prof Joy Lawn
(@joylawn) reported
from
Kingston upon Thames, England
@virginmedia Good to hear. But days of no service and extra spent on mobile data to hotspot and still not able to do work... will be key to reduce bill for those affected pls.
-
Mandy 🐩🐾🐕🐾🐶🐾🦅
(@mands4walkies) reported
from
Richmond, England
@virginmedia how bad is your service Thursday Friday before Christmas no service * can you call ❌ NO * customer service - enjoying Christmas with Sky ❌ do they care ❌ No TW11 has no @virginmedia service #howbadisthat #whocares #badservice @richardbranson
-
John Colbert ✊ #SocialismWorks
(@swlondonbloke) reported
from
Merton, England
🚨Wimbledon Virgin Media Outage🚨 Just had an update from one of our Virgin Media members, a footings digging machine next to the building that houses the local servers, hit the main fibre cable wrapping it around the drill. They estimate Monday before it’s fixed #virginmediadown
-
John Steele
(@Chilly_in_the) reported
from
Merton, England
@virginmedia So still not working. Can’t get through to speak to anyone. On hold for ages then cut off. Very poor. Next to no information from yourselves. You provide the minimum customer service & charge the maximum you can get away with. Sort yourselves out. @richardbranson
-
Biancaaa 💕
(@Biancaaa89) reported
from
Kingston upon Thames, England
@virginmedia Yeh that’s everything’s not working. And it was supposed to be sorted by 4pm. Well over 24 hours without any services now, this is actually a joke
-
Richard Shead
(@RichardShead) reported
from
Richmond, England
@flying_cafe @TW11Harbour @virginmedia To add that’s on their website that they have updated regularly with timescales. Admittedly without the reasons for the outage.
-
WILKO
(@__W1LK0_) reported
from
Merton, England
@virginmedia when will the internet be fixed in sw19, absolute joke to be down for more than 2 days at the rate we pay.
-
Julian
(@jujuthebowler) reported
from
Merton, England
@virginmedia new customer #QuickStart ha ha. Three days in and no band or tv #badservice #customer #unhappy
-
Sarah Louise Browne
(@sarahlbrowne) reported
from
Merton, England
@lissielou13 @virginmedia I know!!! Horrible company
-
Jonathan Blackmore
(@myatt1965) reported
from
Merton, England
@virginmedia Please stop sending me this template message! It is of no value to me as a customer!
-
Grace Mitchell
(@graciegirlracer) reported
from
Richmond, England
@virginmedia @zakisaunt Signed up for updates...nothing. No compensation for the mast outage last month despite registering and shallow as it may sound, no internet and tv is a problem for people living alone. Always bad service this is a new low...
-
Tony Dolce
(@TonyD9999) reported
from
Kingston upon Thames, England
Your website said all services back by 1600, still nothing and no communication about when it will be back on line. Really poor just a simple text or email would be nice @Virgin @virginmedia #poorcustomerservice
-
Prof Joy Lawn
(@joylawn) reported
from
Kingston upon Thames, England
@TomMockridgeVM Virgin media CEO No service broadband or phone or TV for days. Now missed several of your own deadlines set by @virginmedia for repair. Will also have to repair #virginmedia reputation.... refunds will help
-
annwyllie
(@annwyllie) reported
from
Richmond, England
@JulieCMc @virginmedia Pass the CEO information over please. Quick enough to put prices up but do nothing to rectify loss of complete service
-
Jessica Austin Esq. MA MCCT
(@artteachjess) reported
from
London, England
@virginmedia @StigAbell Love the way you reply to someone with large media presence but no reply to my complaint!
-
Rachael
(@RachaelGreenyer) reported
from
Kingston upon Thames, England
Day three of no WiFi or TV. Bit of a joke now @virginmedia #virginmediadown #VirginMediaoutage Do us a favour and give us a real fix estimate 😤
-
Sarah Ward
(@tiggsie) reported
from
Kingston upon Thames, England
@JackieSmith_nmc @virginmedia @SkySports The whole hospital was down too it’s been manic!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Daniel Robin
(@toilet101) reported
@virginmedia All I hear is 'Virgin internet down'. They aren't competent enough to connect me in the first place. Never had such terrible customer service in all my life.
-
Sam Sugarman
(@sam_sugarman) reported
@virginmedia The speed was measured over wireless, as wireless internet is what I've paid for. And yes, I've raised this complaint with virgin numerous times. The main issues are 1. Unreliable service. 2. Exposed wires left and no TV. (cont)
-
Daniel L.
(@ToneMapper) reported
@virginmedia nearly everyday the internet connection cuts out and requires the Virgin hub to be rebooted. Some days this happens multiple times. Why is the service so unreliable? I'd rather have slower speeds and a constant connection than this. It's unacceptable.
-
Stephanie Lawson
(@Slim_WorldSteph) reported
Really disappointed with @virginmedia I have little to no Internet for 2 weeks and extremely intermittent service for months. New router made no difference. On hold to #customerservices for 1hr 12mins and then call just disconnected. #wfh practically impossible w/ #virginmedia
-
Jamie
(@ClementsJ) reported
@virginmedia Thanks, can you confirm that I cannot claim any compensation if the service is intermittent only if it is down for 24hrs+? #intermitteninternetisworsethennointernet
-
eddie
(@capitan_eddie) reported
@virginmedia I understand what you are telling me, however, in this occasion, the delays are due to negligence and the lack of communication between your different departments and outsourcing companies for digging. As I said befor, my health has been affected. Please @Ofcom help me
-
S Smith 😷👍 #NHSLove💙 #StayInformedKnowTheRisks
(@Justice30) reported
@virginmedia There have been Virgin Media TV issues in South London for the past few days... with sporadic freezing, jumping, sound drop-out, etc.? Also on YouTube and Netflix viewed via Virgin Media TV.
-
Daniel Robin
(@toilet101) reported
@virginmedia your customer service agent today actually advised me to stay with @bt_uk and not to move to Virgin. He refused to take my complaint and hung up on me. I am going to leave reviews everywhere. I'd like a call back today please.
-
emma richardson
(@emrichie89) reported
@virginmedia Is that not an emergency number as I have a plumber here that is being paid and cannot do the job they are here to do
-
Ali Gudgeon ✍🏻️
(@Libra_Comms) reported
@maverickhas @virginmedia Same here. Internet keeps cutting out which isn’t particularly useful when I’m working from home and my children are trying to access college and uni lessons online. Standard of service is absolutely shocking and we’re just supposed to put up with it. Not good enough