Virgin Media Outage Report in Heston, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Heston, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Heston and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 11:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Heston, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, Bushey, London, City of Westminster, Acton, Feltham, Finchley, Holborn, Ealing, Watford, Isleworth, Balham, Slough, Mitcham and Belsize Park.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Bushey |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| City of Westminster |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Heston, England
Latest outage, problems and issue reports in Heston and nearby locations:
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia No I do not have a reference this has been going on since June of this year it's disgraceful how I am being treated poor management poor service
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I have been with you for 7 years now and each time I think this service is getting worse and worse depending on who you speak to
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It seems ok the last few times I have checked it, but the whole point of this is that several months have passed with poor service poor management and me getting not the service I am paying for. Only time you want to telephone is when you want more money
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia In the last 2-weeks I have spent £400 on a mesh system to get the service that you should be providing.
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Stephen McGlynn 🏴
(@StephenMcGlynn) reported
from
Merton, England
@Jennie_Dale @virginmedia I love good customer service 🤥 can't be as bad as @DirectLine_UK
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Ricxrules
(@Ricxrules) reported
from
Wandsworth, England
@virginmedia Buyer be ware... virgin lies and also have selective memory .. can’t wait to end this contract ... will never buy from you even if you were the cheapest .... #badsupplier #london #unprofessional
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Jill Stanford
(@JillStanford7) reported
from
Lambeth, England
@virginmedia The fee is to change my husbands name (which actually has wrong initials) to mine as I have always paid for it and dealt with it. You also want to close down account and start another with new direct debits!!
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Leigh Van Bryan
(@LeighBryan) reported
from
Camden Town, England
@KadeKinase Ooh @virginmedia are the worst! I got the same email for watching a YouTube video
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok is there a number that I can telephone or department that I can ask for. I wish all advisors was determined resolving my issue as you are.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I called several times about my broadband to be promised a manager would telephone me back no one never did then you call me back asking for more money not good customer service don't you think
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia It was from broadband team the gentleman name was Robert. He was not listening to anything I had to say he was beginning to annoy me so I had to put the phone down before I said something I would regret
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mrsbobie
(@lynners2) reported
from
Camden Town, England
@Campaignmag @aandeddb You can do anything @virginmedia except speak to a human at your customer support centre
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia I telephone back in June to report an issue only to be fobbed off by one of your call representatives. Then I telephoned again in August because my issue had got worse to be promised a manager will call me back on several occasions no one did.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia All I want is someone as determined as you are in resolving the way I have been treated and the lack of service that I have not been provided with
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia Tell me about it this has been going on since June poor service poor management poor customer relation but they still want to take my monthly subscription
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Yes and my hardwired connection was terrible as well paying for 350mb was only receiving between 40 and 70 MB on download. The Wi-Fi I resolve with my £400 mesh system
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Janine
(@JanineAdelman) reported
from
Barnet, England
@virginmedia I cannot get back to 'my shows' on box 1 having tried to connect to box 2 which l no longer wish to connect with and I can't get out of it, please help
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok but I will try the first link first. As I want to resolve this on a high authority this is bad customer service
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia @richardbranson @skytv_ Much appreciated for that email address, I will be firing off a email tomorrow. I'll give some home truths about her poor management
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steven ereira
(@EreiraS) reported
from
London, England
Virgin Media I would not recommend you to my worst enemy after being promised 8 times a manager will call me back within 1 hour disgraceful
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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zombb˚୨୧⋆｡˚ ⋆
(@baalssword_) reported
@UCHIIITACHI DAMN SO VIRGIN MEDIA JUST *******?????
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Kieran Gaughan
(@KieranGaughan) reported
@virginmedia Hi, my wifi is intermittent & basically ****, tried numerous things you’ve suggested but it’s still crap, can you sort something please cause it’s near on impossible trying to actually speak to someone. Thanks
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iamscorchy
(@iamscorchy) reported
So I've decided I'm going to restart streaming not sure if youtube or twitch either way will be edited for YouTube just need to sort #virginmedia upload issue I'm currently getting 400mb download 1mb upload 🤔
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yas ➐
(@superstaryas7) reported
@nickholding01 @virginmedia Usually a new hub takes 12-24 hours to settle down. So give it 24 hours max and then you'll get a better idea...I'm just wondering if I can tell the engineer to leave the Hub 4 with me and when I'm ready I'll set it up myself as I don't want to make the switch and regret it
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Rocco Tanica
(@rocco_tanica) reported
Trying to terminate my @virginmedia contract since July 7th. Hours on the phone. No customer care, no advice, nothing. It's 3 weeks now. Worst experience ever. Meanwhile I got £ 48 worth of new charges because of your non-existent resource. I'm fuming
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bones
(@shaunhorobin) reported
@virginmedia has the worst customer service ever! no internet for over 3 weeks, no compensation offered, arrange for an engineer to come out to look at the problem, he doesnt turn up and no message to say he wont be coming 🤬🤬#disgrace #awfulcustomerservice
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chick
(@chick28852596) reported
@virginmedia rat bag scum bag of a company,3 engineers to fix this piss poor internet have told us to cancel with you and go to sky
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Rocco Tanica
(@rocco_tanica) reported
Trying to terminate my @virginmedia contract since July 7th. Hours on the phone. No customer care, no advice, nothing. It's 3 weeks now. Worst experience ever. Meanwhile I got £ 48 worth of new charges because of your non-existent resource. I'm fuming
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George Moore
(@georgemoore) reported
@PJM2010 @virginmedia Their service status checker now shows an issue.
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Dave Penycate
(@DPenycate) reported
@virginmedia I have a dead cablemodem, have tried calling and got a automated service, which hasn't helped. Tried you online messaging system and it has left me hanging. How can I get help from you guys?