Virgin Media Outage Report in Farnborough, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Farnborough, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Farnborough and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 10:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Farnborough, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Barking, City of Westminster, Bermondsey, Streatham, Tower Hamlets, Croydon, Southwark, Grays, Orpington, Fulham, Mitcham, Redhill, Paddington and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
TV | |
| London |
||
| Barking |
Internet | |
| City of Westminster |
Internet | |
| Bermondsey |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Farnborough, England
Latest outage, problems and issue reports in Farnborough and nearby locations:
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@O2 Because I'm a @virginmedia customer, I'm obliged to use a phone. I'm told I'm not allowed to use my PC. So the Ticketmaster site / app pops up, but there is no option to purchase. I fear this issue is because I do not have an O2 account, only Virgin Media for this.
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Germán López-Campos
(@Sherm4nLC) reported
from
Camberwell, England
@virginmedia It seems there are some issues in SE22, could you confirm?
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Nancy S
(@mizznansea) reported
from
Aveley, England
@virginmedia I've been having problems with my phoneline and it is currently dead. An engineer came on Friday but its still not working. Charges have also been appearing on my phone bill for calls I have not made. This has happened twice since November.
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David Carpenter
(@dizzleeducation) reported
from
Bexleyheath, England
@GreenwoodUlrike @virginmedia No problems here with @zeninternet 😜
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Carol Cunliffe
(@cjcunners) reported
from
Bromley, England
@virginmedia Yes my husband was trying to report it first thing when it was still not working . It keept saying no issue . Eventually accepted there was a issue . Estimated time 3pm .
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Nancy S
(@mizznansea) reported
from
Aveley, England
@virginmedia Yes he left a name & phone number, said I should I let him know if I still have issues. I've contacted him 3 times including this morning since his visit last Friday.
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Mike Fuller
(@ninepine) reported
from
Banstead, England
.@virginmedia have given up trying to retain dissatisfied customers. Their staff can no longer fulfil their offer to waive the price increase for 6 months because "the system won't let me" #rogueAI Madness when customer retention is defeated by the programmers. Please fix this.
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Nancy S
(@mizznansea) reported
from
Aveley, England
@virginmedia I've been having problems with my phoneline and it is currently dead, can't make or receive calls. An engineer came on Friday but its still not working. Charges have been appearing on my phone bill for calls I have not made. This has happened twice since November.
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Joy Balfe
(@Joybalfe) reported
from
Whyteleafe, England
@virginmedia absolute p- take on price charges £8.50 extra in this current climate. Shoddy service - time to believe in better @SkyUK
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Martin 'Snazzy' Cox
(@MartinCox0155) reported
from
Croydon, England
@virginmedia What happens is when I connect to the @TicketmasterUK app from the priority app, it offers no option to actually purchase. @TheO2 suggested clearing all cookies and cache. The issue with that is passwords have to be re-entered for almost every app. There must be a better way
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MNovius
(@MarcusNovius) reported
from
Tonbridge, England
@omaromalleykhan @virginmedia I'm either writing a letter and rejoining 60 days later on a cheap "new customer deal" or just quiting. Such a weird service! Ie non existent
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Carol Cunliffe
(@cjcunners) reported
from
Bromley, England
What a joke no Internet since yesterday afternoon . I have two people trying to earn a living .This morning at 6 still telling me no issue in my area. Come on please @virginmedia
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Nancy S
(@mizznansea) reported
from
Aveley, England
@TracyWoodley4 @virginmedia @Virgin Their service has certainly gone down hill and this issue with the call centre is a complete farce. If they can't even get their own internal systems sorted as a telecomms company what hope do we have? My contract is up in March and I will defo be leaving Virgin.
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WilsonGao
(@WilsonGao10) reported
from
Lambeth, England
@virginmedia @VMSolutions_ hay I just want to transfer the account ownership to my roommate. But I tried to call u three times, each time I hv to wait 2hrs, but no one could help me to solve it, only transfer to other departments, and wait !!!!!!
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Kathy Miller
(@KathyMi25429227) reported
from
Croydon, England
@virginmedia Please do......Please.. no email reply from CEO yet. Refund? I've lost money due to Virgin's recent appalling service
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Con
(@ConMarbleHalls) reported
from
Merton, England
Trying to leave @virginmedia and I’ve been on hold for over a hour just to speak to someone. There trick is leave you waiting then hope you hang up and leave it. Scum
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carla morris
(@CarlaMorris18) reported
from
London, England
@virginmedia personal line breached,customer service a joke told me i cant log complaint, 29 yrs with you and told wont call me back !!!
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Patricia Baldock
(@BaldockPatricia) reported
from
Lambeth, England
@virginmedia oh and further to my last tweet quite a few of us in the block have had enough now so don't be surprised if we leave and go to someone where we do actually get a service and probably for less money
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Lauren Payne
(@laurenbubs51) reported
from
Bromley, England
@virginmedia Not happy at all! On the phone for 40 minutes for someone to just hang up on me!
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𝒯𝑒𝓍𝓊𝑔𝒶
(@t3xuga) reported
from
London, England
@virginmedia with the new price increase it states with don't need to pay any cancellation fees. My contract ends on the Summer, if I were to cancel do I need to pay the remaining months?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Arun Chaubey
(@arunkchaubey) reported
@virginmedia Hi, I’ve been talking to them several times but they’re in Philippines and read written statements and nothing has been done so far. Can you pls try to look into this to fix ASAP.
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Job Doctors Surgery
(@jobdoctorhelp) reported
@virginmedia the way you treat loyal customers is a disgrace, you can’t listen to calls@apparently and you send security codes in the post? Yet provide an internet service. I am appalled and no one actually cares. It appears you see disabled customers as lucrative. #avoid
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Andy Hartley
(@Andyphartley) reported
@virginmedia internet down all day again. What’s going on please? And whatever your answer is…just sort it. Annoying that it’s so fast but never works…never had this problem with @skytv
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Mark Edwards
(@markusman81) reported
@virginmedia congrats for once again providing the worst WiFi in the world. No service yet again….2nd day in a row, honestly you guys suck
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😎
(@randomuser94_) reported
@virginmedia why is your wifi so crap ?
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Ruth Clarke
(@RuthCla30831141) reported
@virginmedia it's very nice that you have arranged an engineer to come out after I got cut off whilst finally getting through to customer service. Planning on telling me when? I get cut off when calling back...
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kai♡belphies bf
(@squishybelphies) reported
@virginmedia it went off multiple times today, my mum got sent a booster yesterday but it doesn't really help I don't pay for it though so I'm not sure I'd be able to tell you much about it
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⚕️
(@rfcnc_72) reported
@virginhelp hi there it appears that many people on virgin media are not able to view twitter videos, including myself. I’d like to know if you're aware of this issue and are actively looking to fix it
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willgwjones
(@willgwjones) reported
@virginmedia another day, another queue in your Service centre, another restart of all equipment but apparently it’s all fine! For clarity this is second time today! Thanks for over £100 per month service.
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Paul Woodward 💙
(@woodyoo5) reported
@virginmedia Hi, web safe app has started blocking all Twitter content. Only way to use the Twitter app is to turn of web safe. Can you advise? Have added Twitter to inclusion list but does not help