Virgin Media Outage Report in Claygate, Surrey, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Claygate, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Claygate and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Claygate, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Ealing, Bermondsey, City of Westminster, Tower Hamlets, Croydon, Walton-on-Thames, Guildford, Chertsey, Slough, Hounslow, Hammersmith, Acton, Holborn and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| Ealing |
Internet | |
| Bermondsey |
Internet | |
| City of Westminster |
Wi-fi | |
| Tower Hamlets |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Claygate, England
Latest outage, problems and issue reports in Claygate and nearby locations:
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Lewis Allen ⚒
(@_Lewis_A) reported
from
London, England
@ameehan71 @virginmedia All new and reconnected. 200mb then next day nothing, comes on for a day then drops to 10mb. Talk to customer service and they don't have a clue. They also want over £400 for me to leave. Worst service I've ever known
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traymca 💙
(@traymca) reported
from
Worcester Park, England
Problems again with @virginmedia in Oxford!! When will you get this sorted #virginbroadband #virginmediadown
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Geoff Rogers
(@GeoffRogersEU) reported
from
Hersham, England
@virginmedia @FeelitWorking I think the OP is airing his frustration at the fact that he has to ask for discount at the end of the contract. VM does not do this with its business customers (I know as a former very satisfied business customer) so why should it apply to consumers? To be fair, Sky, BT, Talk…
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Shah 🦅
(@shah4569) reported
from
London, England
@virginmedia bring back customer service to the UK. Philippines is a joke!
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Tinders
(@safctinders) reported
from
Worcester Park, England
@virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.
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Matt Gardner
(@FuzzyPixels) reported
from
Slough, England
Not gonna lie... @virginmedia could not have picked a worse moment to completely **** the bed 😑
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DJ MRT
(@DJMRT) reported
from
Sutton, England
It would appear that despite 3 emails to @virginmedia regarding their lack of service, their rubbish broadband and the fact my TV hasn’t worked since November - they have instead chosen to engage debt collectors for a £141.54 (for ONE MONTH) bill. See you in court then I guess.
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MegaDan, #GeneralElectionNow 3.5%, #FBPE, #FBPPR
(@amiwrong82) reported
from
Worcester Park, England
Appalling from @virginmedia today! The whole network in shambles today, no one working from has been able to do anything! Just spent 40 minutes listening to Footlose in their phone queue and as I got to the front, they put the phone on me! Absolute shambles!
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Alyson Leitch
(@Geordiesbird) reported
from
Woking, England
@virginmedia hi virgin.. my TV is showing error codes c217 and c230. I have turned everything off and reset modem and tivo boxes 5 times and more and still no Internet. Its my husbands account but he's away till Thursday. Help please
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Mitch Manning 💜💙🦁🇺🇦
(@MitchM77) reported
from
Worcester Park, England
@neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫
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Ross Harvey aka The Project
(@rh_theproject) reported
from
Hillingdon, England
@virginmedia Not ******* good enough ,you charge me the earth promising the best Gig 1 and I have had problems ever since taking that upgrade ,
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SusannJerry
(@MrsJerryTweets) reported
from
Hounslow, England
@virginmedia broadband down since 7am today and intermittent for a week. Your customer phone line cuts off. You are adding 10% to my monthly bill for an appalling Service. What is the excuse?
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Lewis Allen ⚒
(@_Lewis_A) reported
from
London, England
So @virginmedia won't let me leave our contract despite their service continually crashing or not providing the speed it promises. Ultrafast broadband but getting nothing or 9mb download. Fed up with it now. Avoid them at all costs. #VirginMediaoutage #broadband
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Matt Gardner
(@FuzzyPixels) reported
from
Slough, England
@MadKingGlyn @virginmedia They used to be fantastic, but in the last year or two have had consistent issues
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Melanie Hart
(@MelanieHart72) reported
from
London, England
@virginmedia You have put my bill up from £84 to £96 in one month and you are not providing a service I should have my full services 24/7 for that price and getting any compensation it like getting blood out of a stone !!! Disgusting service
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グラハム・スミス® ©Official
(@BancoDePapa) reported
from
London, England
@TfL why is the 4G signal on the Central line underground only around the posh area's of Notting Hill Gate, Queensway and Holland Park? Since @virginmedia stopped their WiFi in April it's annoying that a major metropolis like London has no internet connections on a lot of lines
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グラハム・スミス® ©Official
(@BancoDePapa) reported
from
London, England
I wonder if anyone has a #skyglass connected to a #virginmedia broadband? At least with #SkyQ your TV service will be unaffected
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Shah 🦅
(@shah4569) reported
from
London, England
@virginmedia All these problems. But still fleecing money from us.
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Dr Jan Evelyn-Wilson
(@WilsonJevelyn) reported
from
London, England
@VirginMedia wi-fi just cut out AGAIN! Annoying when one is in the middle of something. WHY!
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traymca 💙
(@traymca) reported
from
Worcester Park, England
@virginmedia this is getting ridiculous now! What’s happening with your service again today!!! Trying to watch on @BBCiPlayer and it buffers every 30 seconds!! Can’t watch anything and accessing websites including your own is so painful #virginmediadown #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Manjinder.singh
(@manjinderheer1) reported
@virginmedia I Have made over 10 calls to your customer service team and still no answers .
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Sharon yule
(@SharonYule) reported
@virginmedia I was told it raised Wednesday. I was told a manager was looking at 1230 today and calling back in 20 minutes. I have spoken to 5 people tonight the gentleman iraklis is putting the complaint through now meanwhile disable person intermittent no phone and back up unit not working
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mandy priest
(@lakingsfan82) reported
@virginmedia I’ve finally got everything all set back up again but it’s annoying that the hub keeps reverting back to the default wifi network name & password every time the hub has been turned off even for a minute
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Gary
(@PilotBoyGD) reported
@virginmedia Thanks for this. Good to know. Will get in touch with them. I assume there would be a service outage whilst the process is carried out
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Sharon yule
(@SharonYule) reported
@virginmedia Great things would happen if @virginmedia had any customer service. Discrimination against disabled people offering priority visits not attending 5 days later no visit 14 phone calls no return call
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Rob Begley
(@RobOFeckit) reported
@virginmedia Your selection of packages (TV, phone + broadband) for current customers is poor; Your website is hard to navigate; your resolution team send unhelpful emails; your customer service is non existent. I have an outstanding complaint. Can you help me? DM?
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EmmaxMarie
(@EMarie1991) reported
@virginmedia so ive been on hold for an hour... only for you to put the phone down on me... FEWMIN
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Emma Aspinall
(@EmmaAspinall) reported
@virginmedia Trying to get my home phone to receive calls and been cut off twice when trying to get help from customer services. Anyone available to look into this for me please. A relative wants to use my landline to call me from hospital. 👋
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Kev Shiel
(@KevShiel1) reported
@virginmedia I have been on hold over an hour. Your cancellations team refused to cancel my subscription. Then lied about wait times and put me back on hold. Appalling customer service!!
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Daniel Sidlow
(@sidders79) reported
@virginmedia I simply don't believe it will be that simple and I also don't believe that you have a sufficient system of dealing with queries. Waiting for service is one thing, but being systematically kicked out of the queue and being stuck in an endless loop is another.