Virgin Media Outage Report in Byfleet, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Byfleet, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Byfleet and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Byfleet, Surrey, England
The most recent Virgin Media outage reports came from the following cities: London, Acton, Ealing, Feltham, Leatherhead, Isleworth, Slough, Twickenham, Walton-on-Thames, Hounslow, Camberley, Fulham, Surbiton, Chertsey and Hampton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| Acton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Byfleet, England
Latest outage, problems and issue reports in Byfleet and nearby locations:
-
DAVID WOODHOUSE
(@STRAYPHOTON) reported
from
Richmond, England
@tonydixon59 @virginmedia Thanks for your reply. No improvement - I have rebooted the box and checked all connections. Seems to have coincided with the recent wet weather, and could the fact that another customer in TW2 is having similar issues suggest water in the works?
-
Raymond Barber
(@RayBarber21) reported
from
Wandsworth, England
@virginmedia every weekend, without fail, 5 minutes before the GP, your rubbish internet stops working. Why?
-
DAVID WOODHOUSE
(@STRAYPHOTON) reported
from
Richmond, England
@tonydixon59 @virginmedia Same here, also in TW2. Was bad last night, seemed better during the day but now poor again, picture breaking up and sound drops out momentarily.
-
MOMO
(@ImaginaryCard) reported
from
Hammersmith, England
@virginmedia How's that gonna fix my problem? Twice in 2 weeks I've had no service. Can I cancel my contract if I'm in the 1st month?
-
Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia Is there a broadband internet problem in the W5 1JG area. We have been having problems since yesterday (7th May). Working from home is being disrupted as well remote school learning for imminent A-level assessment
-
Jean Rauwers
(@jeanrauwers) reported
from
London, England
@virginmedia getting these emails saying “we are sorry you are leaving” but I didn’t cancel my service with you guys. Should I be worried about it?
-
Edward Norman
(@Chevrongreens73) reported
from
Brentford, England
@virginmedia Down again. Is it Nw10 area or me?
-
Edward Norman
(@Chevrongreens73) reported
from
Brentford, England
@virginmedia down in Willesden?
-
ED PARSONS
(@edparsons) reported
from
Wandsworth, England
@mikejtisherwood @virginmedia Good Luck took @virginmedia 3 months to respond to my complaint! They are great until something goes wrong..
-
Our Family Blog
(@TheLifeIShare) reported
from
Richmond, England
More spam scam calls claiming to be from @virginmedia today. I’ve put in a complaint but not hopeful as they seem to want to blame anyone but the apparent leak of numbers to scammers. Offcom or somewhere higher next if we don’t get this sorted. Blog post tomorrow. I’m pissed off.
-
Anand Baria
(@anands_) reported
from
Brentford, England
@virginmedia The service resumed after about and hour. Thanks
-
Mr Lorraine
(@MistaLorraine) reported
from
Kingston upon Thames, England
@virginmedia just to let you know that tomorrow we will be having a conversation and divorce is on the cards .. been a customer for almost 18yrs only for me to find out your new #sidechicks are getting cheaper and faster broadband
-
Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia i have an issue on my broadband...just 2 after i complaint against a openreach engineering. what a coincidence!
-
Tech Zilla
(@TechZilla_) reported
from
Brentford, England
@virginmedia Well your customers report issues on download detector because you guys are so difficult to reach!
-
Our Family Blog
(@TheLifeIShare) reported
from
Richmond, England
@Ofcom hi, @virginmedia is refusing to help us deal with constant scam calls on a new number after our old one was bombarded with them too. It would seem that that somehow scammers have got hold of some of their numbers. How do we deal with this if Virgin won’t?
-
James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia no broadband, WiFi or TV services in the SE7 area until 5pm today is completely unacceptable for people working from home. Engineering faults should not be happening during the day. £8 compensation is absolute peanuts. Very poor indeed.
-
ED PARSONS
(@edparsons) reported
from
Richmond, England
@virginmedia Yes but only after taking the complaint to CISAS, really poor support I’m afraid to say...
-
Terri
(@Rex_Comms) reported
from
London, England
Sad in these times when a friend is forced to move home because her mortgage company won’t help her & now @virginmedia are charging her well over £200 as a disconnection fee. To leave a home she doesn’t actually want to leave.
-
Amber 🌸✨
(@AmberMcGough) reported
from
Kingston upon Thames, England
@virginmedia I leave on Saturday, someone could of told me throughout the past two years rather than just saying ‘that’s strange nothing is showing up as not working’
-
Simon Bye 🎪🔶
(@UB5simon) reported
from
Ealing, England
@Kezza101064 It's the old equivalent of the wi-fi going down for ages, otherwise known as being a Virgin Media customer.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Bill
(@suntuenmun) reported
@virginmedia Rang and used WhatsApp to reflect my landline out of service. Nothing done to fix the problem. Can u arrange a technician to visit pl?
-
Kirsty #LOVE
(@Kirsty90M) reported
@virginmedia Sure, I notified you I was not renewing my contract when it expired and agreed a disconnection date of 28/7/22, Virgin are yet to disconnect and want to charge me despite it being down to Virgin to discontinue my services.
-
Peter
(@Fight_millk) reported
@virginmedia hi, can’t watch sky sports app once signed in through virgin media. “Device limit reached”. On tv go app, the device I’m trying to watch on is already registered. Please help
-
brucem76
(@brucem76) reported
@virginmedia can't add Disney+, just get a message that there's technical problems - can't be good for sales?
-
Dazz Knowles 💙💛
(@dazzknowles) reported
I wonder if the Netflix billing ***** up at Virgin Media is related to their new streaming device/bundle service. Bit of a coincidence that at the same time they’re peddling that on TV this problem arises for existing customers.
-
🇵🇹Daniel W Chadee🇲🇺
(@DWChadee) reported
@virginmedia need help because the internet keeps going offline for no reason
-
Paolo
(@C3ltic4life) reported
@virginmedia I actually changed my package from £84 to £60 last month but I never knew that you could take lose the home phone option, so enquired this week. Virgin changed something last year and it hasn't worked since anyway.
-
william jamieson
(@williamjamie967) reported
@virginmedia I'm trying to call you now but long wait again,I reported this problem nearly a week ago and they've still not fixed it.
-
Lucy
(@Lucyjpritchard) reported
@virginmedia is there anyway to get an update about the service in my area please ?
-
shelly b
(@easyrider1066) reported
@virginmedia Yes but if its not gonna help I'd rather someone call too get this issue sorted out