Virgin Media Outage Report in Crystal Palace, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Crystal Palace, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Crystal Palace and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 03:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Crystal Palace, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Dagenham, Bermondsey, City of Westminster, Acton, Lewisham, Holborn, Tower Hamlets, Ealing, Leatherhead, Southwark, Walthamstow, Hackney and Isleworth.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Dagenham |
Internet | |
| Croydon |
Internet | |
| Bermondsey |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Crystal Palace, England
Latest outage, problems and issue reports in Crystal Palace and nearby locations:
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia this has been a second night without answers or solutions. I’m a new customer whose kit arrived yesterday and I have no internet. Tomorrow morning 8am, will try again, this needs to be resolved asap. @richardbranson help a brother out. #internetdown #virginmedia
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Debbie Wood
(@sadielady1969) reported
from
Bromley, England
@virginmedia I thought that might be the case. It’s a shame as some people might not realise what’s going on and give all the info. Horrible people 😡 thanks for your help today
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia Ok, thank you, I have a kind suggestion: Instead of me spending another 8hr shift calling (spending more money on charged calls), messaging, SMSing & tweeting #virginmedia Could you please send out an engineer to diagnose and solve the problem of #nointernet Thanks
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia I don’t want to chat. Last time I did that it took 40 mins using my data cos no WiFi. I simply want a link to where I can make a complaint and claim a refund for the wif you aren’t providing. You guys had issues yesterday and are basically now ***************.
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Nicole Mezzasalma
(@Nica) reported
from
Croydon, England
Yesterday’s @virginmedia broadband outage was a short one, but the connection is down again now...
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matt coyde
(@CoydeMatt) reported
from
Kingston upon Thames, England
@virginmedia Maybe they could fix the broadband in my area whilst they are at it
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia No fault in the area according to the link. Same as yesterday. There is an issue either with the line from the green box to the house or the hub or the configuartion of the hub not being able to receive any internet connection since it was first plugged in yesterday afternoon.
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia pick up the phone. Or reply to my messages on your app or SMS service. This is insane!
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michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia No one could help me so I cancelled! I give up
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
We are in a holding pattern on the phone with @virginmedia to speak to an actual human about our not working WiFi. How long will we wait for to actually get through to someone. #CustomerServiceFail
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
If you have @virginmedia broadband and have been having issues the past 24-48 hours and have found their customer services less than helpful then it might be worth a complaint to @Ofcom I’ve just filled a form in. We are now paying for data due to lack of broadband service
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Phil Swallow Photography
(@philswallowpics) reported
from
Croydon, England
@vmbusiness Virgin Media outage in my area for 5 hours, fix due in another 7 hours. Staff on the phone are hopeless. Need to do better guys, I’m running a business here
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
So apparently @virginmedia has a massive issue and we and many others have been told it won’t be working to 29th November. They won’t update the app or their site to reflect this, their twitter team here are not be honest about what is clearly a big problem. #CustomerServiceFail
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Boris
(@gradinho97) reported
from
Kingston upon Thames, England
Well done @virginmedia! No internet for 38 hours and no improvement in sight. “Our engineers are working on the lines” my arse. You’ll loose a customer 👍🏼
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michelle stone
(@mich1749) reported
from
Merton, England
@virginmedia I am a new customer supposed to be installed today and already somebody not doing there job! Would like someone to contact me please
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@dorsetmartin
(@dorsetmartin1) reported
from
Croydon, England
@virginmedia I couldn’t wait on the phone. You were working in our area today but we still have an issue. Really annoying buzzing sound from tv
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Reza Ali Malik
(@rezaalimalik) reported
from
Croydon, England
@virginmedia I’ve been with your service for just over 24hrs and still no internet connection. This must resolved before the end of the week.
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Ari Gork
(@arigork) reported
from
City of London, England
Morning @virginmedia, not sure if you aware but #BelsizeParkStation @TfL has a WiFi signal but no internet access over the last few days.
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@dorsetmartin
(@dorsetmartin1) reported
from
Croydon, England
@virginmedia No problem. All seems good at the moment.
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Karen Reekie
(@catskidschaos) reported
from
Richmond, England
@virginmedia the internet is still out, lots of people complaining. You’ve lied and denied and your customer services have been slack at best. I’ve now had to pay for extra data on my phone to be able to work and function. Can we claim compensation @Ofcom #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jose Raine
(@plum_chutney) reported
@virginmedia Thanks for your response! No, not yet. I can't find any information on the emails I received on ordering, either. I hope I have arranged a new, 5G sim, keeping my existing number. Can you help?
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Leigh
(@leigherin88) reported
@virginmedia It’s outrageous. That means I’m without service for a month!
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Suz
(@supacd) reported
@virginmedia (2) charged activation fee for v6 box ordered by engineer. Rang customer services Weds to be told charge will be removed. Called again yesterday to be told they can’t remove the charge. Put through to retention team who finally said charge would be removed but not happened yet.
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Suz
(@supacd) reported
@virginmedia (1)I have called the tech services a number of times to be told variously there is / isn’t a fault in the area. Rang again yesterday to ask engineer to visit as new equipment either not working fully/ not resolved issue.Waiting for call back today but unclear this will happen
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We Are In The ****
(@InTheShite) reported
@virginmedia Its back up and running now. It tends to go down and have many issues between 7-9pm the majority of the time i have issues. Pressing the WPS button on my router waiting 10 mins and then resetting seemed to work eventually
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d̶e̶n̶e̶ ̶⚡️o̶c̶t̶o̶b̶e̶r̶ (fictional writer)
(@deneoctober) reported
Yesterday, email from @virginmedia rolling out mega BB. Today no service since early am. According to Virgin NK issues. All outage sites: Virgin apocalypse. Get sent into loop when try to open My Virgin or change password. Where ******** you hiding Virgin? I have a class soon.
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zach close
(@Zachclose2000) reported
@virginmedia I having the problems I always have been having since we joined
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Andy Porter
(@AndyPorter0801) reported
@virginmedia Trying to call to cancel my account and it keeps dropping all the time. Can we sort this?
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Gracie Mae
(@hotbyd) reported
@virginmedia We are supposed to have an account manager who never answers her phone. Left numerous messages but not a call is returned. Her name is Tan so if can get her to call that would be great. We just want this sorting one way or another. Either we can have the service or not!
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Roman Mittermayr
(@mittermayr) reported
@virginmedia Can't book an engineer because I am not physically present, even though the issue is outside the house. Can't book a router replacement (which is not the issue), because I am not there to receive it, replace it. Says no faults in area. Nobody touched the cables in the house.