Virgin Media

Virgin Media Outage Report in Heathrow, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Heathrow, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Heathrow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Heathrow, Greater London, England 05/29/2025 05:35

May 29: Problems at Virgin Media

Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Heathrow, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Watford, Feltham, Acton, Ealing, Woking, Epsom, Walton-on-Thames, Slough, Greenford, Finchley, Fulham, Wembley, Isleworth and Twickenham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomWatford Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Heathrow, England

Latest outage, problems and issue reports in Heathrow and nearby locations:

  • catskidschaos Karen Reekie (@catskidschaos) reported from Richmond, England

    @virginmedia This is the second time in less than a month. Last time it was a full week. I reported you to Ofcom and am waiting for their reply. Your customer services are appalling and you can bet we will be claiming a refund and finding a better service provider.

  • DustySubstances Denise Tomlinson (@DustySubstances) reported from Richmond, England

    @virginmedia It says hopes to be fixed by 4pm which I assume means 4pm tomorrow (confirms outage for tv, broadband and phone)

  • iandonald71 ian donald (@iandonald71) reported from Richmond, England

    @virginmedia yet again the service in the Tw12 postcode area has completely failed phone broadband and Tv. Would be nice to have just 1 month of trouble free service

  • clairecs1 Claire Coast-Smith (@clairecs1) reported from Kingston upon Thames, England

    @virginmedia Thanks for replying so quickly. Finger crossed you can fix it sooner than later. Not necessarily for me (though that wld be nice) but for people who really need phones & computers to work. Using mobile WiFi at moment.

  • clairecs1 Claire Coast-Smith (@clairecs1) reported from Kingston upon Thames, England

    @SW_Help @RMTunion btw, was due to work at home part of tomorrow because of ongoing #swrstrike but cos of @virginmedia’s ineptitude fixing cable fault, no WiFi , so I can’t. I’ll need to use @SW_Railway terrible strike replacemen trains!. You All owe me compensation I think!

  • SiobhanBenita Siobhan Benita #BetterWithBenita🔶 (@SiobhanBenita) reported from Kingston upon Thames, England

    @EdwardJDavey @virginmedia Causing all sorts of problems in my house!

  • annwyllie annwyllie (@annwyllie) reported from Hounslow, England

    @virginmedia any chance of getting any service from virgin today in the TW12 area. Still without broadband, tv and phone. Clearly I'm paying for nothing today

  • jodirilot Jodi Rilot (@jodirilot) reported from Richmond, England

    @PhoneGamer3000 @virginmedia They're also blaming outage in Birmingham on the same cause.

  • sophsophbling Sophie Hardie 🦄👸 (@sophsophbling) reported from Kingston upon Thames, England

    @virginmedia no service until 4pm tomorrow!!! I have two small children who are climbing the walls and it’s raining outside!!! Old fashioned board games it is #oldentimes #darkages

  • markwarne Mark (@markwarne) reported from Kingston upon Thames, England

    Probably finding it funnier than I should, but our @virginmedia is down until at least 16:00 tomorrow. My teens seem to have no idea what to do without WiFi. 🤣🤣

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @virginmedia was it my tweet that made you update your webpage. No Wi-fi until 9am on Sat 21st now. Over 2 days outage better get your wallets open.

  • mands4walkies Mandy 🐩🐾🐕🐾🐶🐾🦅 (@mands4walkies) reported from Richmond, England

    @virginmedia TW11 has been down for nearly 48 hours you have #no customer service no one to talk to #DISGRACEFUL your service is awful

  • stephnimmo Was this in the plan 🦋 (@stephnimmo) reported from Merton, England

    OK #virginmedia no internet for 24 hours, I’m freelance, I rely on your service for my livelihood, please honour your promise to be up and running by 4pm...

  • chrisTstraker Chris Straker (@chrisTstraker) reported from Wandsworth, England

    @virginmedia Tried that half a dozen time since yesterday afternoon but it never loads all channels. Running out of recorded programmes to watch now and broadband is needed ASAP

  • SandraSmurfy70 Sandra (@SandraSmurfy70) reported from Spelthorne District, England

    If you have virginmedia email, it’s quite likely that if you no longer use them as a sp, they will deactivate your email without any warning. I’ve not been a virginmedia customer for years and can’t recall ever receiving a notice of deactivation #virginmedia Thanks for the upset

  • KateRenton Mrs R (@KateRenton) reported from Merton, England

    @Chelsea1504 @virginmedia Apparently Sky have had an outage also. However the customer service is appalling @virginmedia

  • mpatric Michael Patricios (@mpatric) reported from Merton, England

    @virginmedia no internet or TV since 9:30am, try phoning 150 get “sorry all lines are busy, please phone later”. Shocking customer service

  • Cath_Hodgson Catherine Hodgson (@Cath_Hodgson) reported from Kingston upon Thames, England

    @virginmedia I understand you’re working to fix but i wfh in fridays&had to spend £20 on extra data from virginmobile to do my work. It would be nice to think the same company would refund

  • PhilPhenom Phil Lindsay (@PhilPhenom) reported from Kingston upon Thames, England

    @JohnGaylor @virginmedia You couldn't make this shit up

  • SandraSmurfy70 Sandra (@SandraSmurfy70) reported from Spelthorne District, England

    @virginmedia please can you tell me where the chat section can be found for someone that is no longer a virgin media customer It appears you have disabled my email account (which isn’t actually aligned to this) very frustrated

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • notjay92349724 not jay (@notjay92349724) reported

    @virginmedia having massive massive issues with 4G on my mobile.

  • RichmondpPaul Paul Richmond (@RichmondpPaul) reported

    @virginmedia Not as sorry as me trying to hold down job with poor broadband service makes it a challenge, time to at alternative options

  • neillfc83 Neil Anderson (@neillfc83) reported

    @virginmedia I moved house in Feb, ended up with 2 account numbers, been charged for old account and now had all my service cut off at my new address cause new account not linked to me. Spoke to 6 different people who all told me this was sorted! I’ll be cancelling my contract 😡

  • LloydWhiteRV Lloyd White (@LloydWhiteRV) reported

    @virginmedia great “update to my network” that you are carrying out in BS15 so I have no internet between 8am and 4pm. Great planning and no communication to me. Trying to work from home / running a business and home schooling, almost impossible today. I take a days refund!

  • neonblue82uk Francine (@neonblue82uk) reported

    @virginmedia Your text bot system on 07533051809 that you advised us to contact doesn't work. Delays between messages and repeats the details incorrectly. So I am guessing when we finally speak to am agent we will have to go through it all again! Utterly appalling!!

  • 43_claire Claire Roberts 43 (@43_claire) reported

    @virginmedia I am free now I'm going out later and I would like this matter sorted as soon as possible I have phoned up but all I get told is there is a problem in the area and the last problem with back in april and I'm sick and tired of things going wrong with the phone line for my parents

  • Bobby_Dazzler68 Darren Carson (@Bobby_Dazzler68) reported from Corby, England

    @virginmedia Speed tests etc, BB effecting t.v. services, am doing a ethernet test but not sure how that will help.

  • Bobby_Dazzler68 Darren Carson (@Bobby_Dazzler68) reported from Corby, England

    @virginmedia I've been trying to resolve a BB speed, patchy t.v. services issue for several weeks and am getting passed from dept to dept, unfortunately customer service isn't great tbh

  • FBRUGBY1954 FB (@FBRUGBY1954) reported

    @virginmedia A) I am not a Virgin customer .. cables & box are unsightly & run across frt of house and in gutters b) I am getting house insulation

  • cuddle_monster9 CrazyMammaBear🐻 (@cuddle_monster9) reported

    Wow. Called @virginmedia to sort out my contract. Was on for 10 mins to a lady then she put me on hold to transfer me to another team. Held for 5 mins and she just hung up. Thanks. I can not afford to pay £44 a month just for internet. Can someone please help me out?