Virgin Media Outage Report in Heathrow, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Heathrow, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Heathrow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Heathrow, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Slough, Paddington, Fulham, Ealing, London, Wembley, Leatherhead, Chertsey, Feltham, Watford, Isleworth, Wandsworth, Hayes, Cricklewood and Acton.
| City | Problem Type | Report Time |
|---|---|---|
 Slough |
Wi-fi | |
| Paddington |
Wi-fi | |
| Fulham |
Internet | |
| Ealing |
Total Blackout | |
| Fulham |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Heathrow, England
Latest outage, problems and issue reports in Heathrow and nearby locations:
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Maisy Ray
(@mun2010cr) reported
from
London, England
@virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia
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george
(@_georgey) reported
from
Richmond, England
Obviously never got a response from this @virginmedia
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia please can you share an email address for complaints. I have not had my issues resolved and there is only a postal address. (Which I assume isn’t monitored due to Covid) I am also sending the same complaint to Ofcom and CISAS.
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said you’d call me back. I’ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.
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Sam Blackmore
(@FaintVlogger) reported
from
Harrow Weald, England
Big up @virginmedia gone down in the Harrow area...
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Malcolm Todd
(@mkmtassociates) reported
from
Harefield, England
@virginmedia internet intermittent for weeks have not had a connection all morning. Quick to take our money but shocking service.
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Alarms Are Us Ltd.
(@Alarms_Are_Us) reported
from
Bushey Heath, England
@bigname81 @virginmedia 22 months of the same issues
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fiona khan
(@fleekhan) reported
from
Cobham, England
@virginmedia hi I need to discuss my options cant find anywhere on your website that shows me details to call or have a callback. Brand new customer looking to sign up please advise.
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Malcolm Todd
(@mkmtassociates) reported
from
Harefield, England
@JMeyler87 @virginmedia Yes we have the same problem but virgin are not interested
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as I’ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.
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Alarms Are Us Ltd.
(@Alarms_Are_Us) reported
from
Bushey Heath, England
@aka_Tony_Davies @virginmedia I wish I could say the same! I bet if I get the right person to fix the problem I would be raving too! 22 months on hundreds of pounds immobile data charges while being at home most of the year...
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡
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Malcolm Todd
(@mkmtassociates) reported
from
Harefield, England
@virginmedia any chance of help. Internet is intermittent for last 2 weeks. No internet this morning trying WFH no chance. Rebooted hub several times checked connects no issues in the area what next??
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Malcolm Todd
(@mkmtassociates) reported
from
Harefield, England
Virginmedia warning why would you sign up have had no internet all morning virgin say no issue but has been intermittent for weeks. WFH no chance. Agh
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
Is anyone else having lots of issues with the super hub 4 from @virginmedia. Seems to frequently lose connection and never gets anywhere near the advertised down speeds
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Maisy Ray
(@mun2010cr) reported
from
London, England
Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia
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David Israel
(@davidal123) reported
from
Bushey Heath, England
@virginmedia @btsport Hi. Who is to blame/what is the issue with BT Sport 2 HD? It breaks up after a few minutes and keeps breaking up making it completely unwatchable. It’s been happening for months but kept forgetting to chase it up. Thanks.
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Hadi Taheri
(@persianuk2017) reported
from
Kensington, England
@virginmedia i have been loyal customer and i asked if i change my package to phone and broadband as its far more affordable for me seeing the prices. You refused offering me what is on offer i find at absolute ridiculous and unvalued therefore requested cancellation.
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dj bosher
(@djbosher) reported
from
Kensington, England
Wifi fail incoming, **** you virgin media
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Phil🇬🇧🇮🇱🏴🏴🏴
(@Philsnr) reported
@virginmedia I'm English, but while the squad takes the knee, I refuse to give them any support
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Andrew Battle
(@andy_s_battle) reported
@virginmedia Not a formal complaint as I was focusing on resolving the problem, also in financial services where I work any expression of dissatisfaction has to be treated as a complaint not searching a website for a hidden explanation of how to make a complaint
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Paula
(@PaulaKershaw4) reported
@virginmedia I appreciate your time bud weather you can help with installs or not that doesn’t explain why it’s been expectable for a manager to take this long to call me back. It’s quite possibly the worst customer service we have ever had
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scott v
(@scotvip) reported
@virginmedia Hi I spoke to someone on Wednesday they offered me VIP service 1000 or 500 meg,at a cost, not paying anymore you cant maintain 200 meg, there are no service problems in area and neighbor's service ok all I ask is a new router
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Hassan Hassan
(@hassyafc) reported
@xlizagx Don't surprise me #virginmedia customer service not great first they say its issue with my box, & later say its a issue within the area. Yesterday told me same thing but told them to refresh their screen & found out it was a issue in the area. I got credit, paying allot of money
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Louise
(@Laloulabelle) reported
@virginmedia I haven’t watched tv as yet today but we still have a yellow warning on status update. It would just be nice to know when I’ll have a reliable service again? Pretty much everyday the past two weeks some issue
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Emma Causon-Wood
(@woodsy69e) reported
@virginmedia @mchapple87 Hiya I have been hung up on twice now. Abysmal service. Please can someone call me on 01275 810028.
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CB
(@CBTweets7) reported
@virginmedia Yes, it was and it's back now. For how long I don't know. Your service is glitchy and substandard. I never know if it's actually going to be working.
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Alex McKee
(@amckee94) reported
@virginmedia hi, is there an issue with sending out equipment for home installation? my order is currently two days late and yodel say they haven't received the equipment from virgin
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Reece | WZNZ
(@ReeceWZNZ) reported
@virginmedia in the most polite way possible, your service is just straight up dog ****. i upgraded to 5G a few months ago and ever since it’s been going on and off and recently it’s been unbelievably slow. it’s the worst connection i’ve ever had to put up with.