BT (British Telecom) Outage Report in West Horsley, Surrey, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
Problems in the last 24 hours in West Horsley, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in West Horsley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
- Internet (63%)
- Wi-fi (15%)
- E-mail (7%)
- Total Blackout (7%)
- Phone (7%)
- TV (1%)
Live Outage Map Near West Horsley, England
The most recent BT (British Telecom) outage reports came from the following cities: Crawley, Sutton, Dorking, Guildford, Chertsey, Godalming, Kingston upon Thames, Woking, Banstead, Ashtead, Leatherhead, Thames Ditton, Epsom, Hampton, and Reigate.
| City | Problem Type | Report Time |
|---|---|---|
 Crawley
|
1 day ago | |
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Crawley
|
Internet | 3 days ago |
|
Sutton
|
Total Blackout | 7 days ago |
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Sutton
|
Phone | 7 days ago |
|
Sutton
|
Phone | 7 days ago |
|
Dorking
|
Internet | 7 days ago |
Community Discussion
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BT (British Telecom) Issues Reports Near West Horsley, England
Latest outage, problems and issue reports in West Horsley and nearby locations:
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Jessica Andrews (@Jess_L_Andrews) reported from Merton, England@bt_uk over 3 months of being a new customer and still no proper internet, was suppose to get a call back at 7pm today to try and sort once and for all but nothing, am now once again ringing you back, not good when we are all still suppose to be working from home!
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Jon (@R0LLSY) reported from Epsom and Ewell District, England@bt_uk let’s discuss selling customers fibre packages... then 2 months later, less than 48 hours before install deciding we are not critical and leaving me with an open ended install date? Selling packages you can’t deliver on is v poor. Especially when home schooling etc
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Liam Green (@LiamGreen2005) reported from Crawley, EnglandThose commentators were ******* awful @btsport
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GunnersAssemble (@RednWhiteJames) reported from Epsom and Ewell District, England@bt_uk I am livid. Absolutely Livid with your service right now
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coolio (@coolhati) reported from Kingston upon Thames, England@bt_uk we have lost our Internet connection hour a go. We need help Our phone data slowed down we can not contact anyone. Please helppplll
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victor martinez (@CoreblimeyVic) reported from Esher, England@bt_uk where do I start with how terrible your service is , let me start with being passed from one person to another on a call then put indefinitely on hold , next contract switching to a provider with manners .
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victor martinez (@CoreblimeyVic) reported from Esher, England@bt_uk Totally agree , how about customer service first , waited over a week for an outsourced engineer to come who then cancelled, and rearranged my appointment for 3 weeks later. In 4G blackspot , trying to work from home with no connection. Do you have at shirt for this.?
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Fulham traveller R.I.P papa bouba diop (@stevenffc123) reported from Sendmarsh, England@fulham89 @btsport Im going to cancel ASAP only prescribed today. Can’t be doing this
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Maria Ganner (@mazzles78) reported from West Molesey, England@bt_uk @chrisdotlatchem Wow!! What awful customer service and the tone of the responses too!! I most definitely would not be recommending anyone take BT 😮😮
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Cllr Paul Kohler🔶SW19 (@PaulKohlerSW19) reported from Merton, England@bt_uk I know no more than what I’ve told you. Cannot help thinking it would be quicker for you to forward my message to the relevant department than type a response asking me to go through further hoops…
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victor martinez (@CoreblimeyVic) reported from Esher, England@bt_uk how about Customer service, left without broadband for over a month after engineer cancelled at the last minute, given next appointment in 3.5 weeks. In 4G blackspot , can’t even use phone as hotspot. Less jumping on bandwagons, more in service.
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Amit Champaneri (@AmitChampaneri1) reported from Virginia Water, England@btsport If Juve rejected the chance to sign him because of Kulusevski joining, it must go down as the biggest mistake since we let go of Henry!!! Or worse...
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Steven Chapman (@DrStevenChapman) reported from Kingston upon Thames, England@bt_uk So we need to re book our order and wait for openreach to turn off the old line. The issues are 1 BT did not tell us there was a problem 2 We have to re order ourselves and 3 we are still paying direct debits - even though there is no service. I realise we will get a refund
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Jessica Andrews (@Jess_L_Andrews) reported from Merton, England@bt_uk will most likely have to go into the office during this time which is not ideal as we are all still meant to be staying home as much as possible, surely there is a way open reach can sent someone sooner as an emergency
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Milly Kenny-Ryder (@millykr) reported from Merton, England@bt_uk my elderly grandmother is struggling to contact you. No one replies to emails, picks up the phone or responds to her. She’s been told her contract is going up in price for no reason. It’s causing a lot of stress and I’m trying to help in any way I can... please assist.
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Jessica Andrews (@Jess_L_Andrews) reported from Merton, England@bt_uk Bad start to being a new customer, engineer was booked to come yesterday to set up our new broadband, never showed, called this morning and was told it was too dark for him to complete what he needed to do outside, now get told the next available date is 7th April
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JIGGYJAMMER (@JIGGYJAMMER) reported from Epsom and Ewell District, England@daviddegea never looked bothered about missing at all!! Defo leaving #utd @btsport #EuropaLeagueFinal
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victor martinez (@CoreblimeyVic) reported from Esher, England@bt_uk No , been on the phone with a BT staff, told not much they can do , I have to wait for a rescheduled appointment in 3.5 weeks time ( that can’t be 100% guaranteed) , BT have broken the customer contract, not I. you work in telecommunications deal with this first .
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Janthea46 (@janthea46) reported from Kingston upon Thames, England@bt_uk BT Wi-Fi in my area seems to be down 😱😱
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Alex Munro (@ADMunro) reported from Esher, EnglandCould the commentators on @btsportfootball @btsport please stop sniffing directly into the microphone. It is awful #EmiratesFACup
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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PJMosely (@PhillipJMosely) reported@bt_uk Yes they have after “hours” on the phone and then they charged me £40 it’s an insult. @bt_uk got it wrong I’m disabled recovering from cancer I’ve no window on the world other this mobile my life is shut down! I’ve got to wait till 27 Oct! And I told you Oct 3 it was happening !
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Chris O'Neill (@chris_oneill94) reportedIf I am REGULARLY without service with @virginmedia can I cancel internet without a fee and move to @bt_uk or is their a cancellation? Honestly this is ridiculous at this point
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kyle (@serrocitoo) reported@JackMFellows @bt_uk yep, they've been charging us £50 a month for years and never fixed the prices for us, even though the plan we're on rn costs someone £20 a month if they wanna buy it LMFAO
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Mike Higgins no DMs (@strolltoitaly) reported from Bishop's Castle, England@bt_uk You keep asking me to send my stuff back. I did it a week ago. Fix it.
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JohnS (@Sandgronian) reported@bt_uk I have talked to the correct team 3 times. Back to my original request an email address to make a complaint please. John
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Dale (@Dalus93) reportedContent has been extremely difficult lately, my @bt_uk internet has been god awful, getting 3-4 internet drops an hour. Pissed off is an understatement but I'm locked with them because almost nobody offers internet in my block of flats cause they are new builds.
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Naaaathaaaaaannn (@NatiniNatini) reported@bt_uk I’ve just had my connection restored after nearly 24 hours of being down, where do I apply for the rebate?
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Maddy Ibbett (@madsibbett) reported@bt_uk third time in this year broadband is faulty and again impossible to speak to someone in person. Please can you provide a phone number that puts you through to a human. Fix options a long way away and not possible with work
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Rt Hon 'H' 🏴 🇪🇺 Keyboard soldier (@BCCletts) reported@bt_uk or @WeAreOpenreach Just letting you know that there's a significant volume f water flowing up & out through the base of your location cabinet on #LynedochPlace G3, where you've been trying to pull in new fibre. This old 1930's GPO network has a notorious failure issue if >
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Carlos Figueira (@devizes2008) reported@bt_uk No mobile network in the Sn10 area