BT (British Telecom) Outage Report in West Horsley, Surrey, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in West Horsley, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in West Horsley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near West Horsley, Surrey, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Walton-on-Thames, Teddington, Banstead, Woking, Crawley, Guildford, Staines, Cranleigh, Byfleet, Kingston upon Thames, Sutton, Epsom, Worcester Park and Hampton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
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| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near West Horsley, England
Latest outage, problems and issue reports in West Horsley and nearby locations:
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Lochlann
(@Lochlanndg) reported
from
London, England
@SkySports really haven’t got the hang of the recap option like @btsport have - when I click on the red card incident I want to see what happened, not just the referee waving the card…
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Cllr Paul Kohler🔶SW19
(@PaulKohlerSW19) reported
from
Merton, England
@bt_uk I know no more than what I’ve told you. Cannot help thinking it would be quicker for you to forward my message to the relevant department than type a response asking me to go through further hoops…
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk Totally agree , how about customer service first , waited over a week for an outsourced engineer to come who then cancelled, and rearranged my appointment for 3 weeks later. In 4G blackspot , trying to work from home with no connection. Do you have at shirt for this.?
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KX
(@kiekyobadeo) reported
from
London, England
IF YOU’RE LOOKING FOR BROADBAND , DO NOT GO WITH @bt_uk !! THE WORST COMPANY EVER!!! Been waiting at my flat since 8am, only to call up and find out the appointment was not booked correctly !!! Everyone that works at @bt_uk clearly have an IQ of a toddler.
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Jessica Andrews
(@Jess_L_Andrews) reported
from
Merton, England
@bt_uk Bad start to being a new customer, engineer was booked to come yesterday to set up our new broadband, never showed, called this morning and was told it was too dark for him to complete what he needed to do outside, now get told the next available date is 7th April
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Jessica Andrews
(@Jess_L_Andrews) reported
from
Merton, England
@bt_uk will most likely have to go into the office during this time which is not ideal as we are all still meant to be staying home as much as possible, surely there is a way open reach can sent someone sooner as an emergency
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk where do I start with how terrible your service is , let me start with being passed from one person to another on a call then put indefinitely on hold , next contract switching to a provider with manners .
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Amit Champaneri
(@AmitChampaneri1) reported
from
Virginia Water, England
@btsport If Juve rejected the chance to sign him because of Kulusevski joining, it must go down as the biggest mistake since we let go of Henry!!! Or worse...
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KX
(@kiekyobadeo) reported
from
London, England
For a company that prides themselves as Europe’s largest telecoms service provider, @bt_uk have the most lousy customer service team in history! If I go into detail on what I’ve been through!! All because of one master socket install. Which mind you still hasn’t been resolved.
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Jessica Andrews
(@Jess_L_Andrews) reported
from
Merton, England
@bt_uk over 3 months of being a new customer and still no proper internet, was suppose to get a call back at 7pm today to try and sort once and for all but nothing, am now once again ringing you back, not good when we are all still suppose to be working from home!
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GunnersAssemble
(@RednWhiteJames) reported
from
Epsom and Ewell District, England
@bt_uk I am livid. Absolutely Livid with your service right now
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Steven Chapman
(@DrStevenChapman) reported
from
Kingston upon Thames, England
@bt_uk So we need to re book our order and wait for openreach to turn off the old line. The issues are 1 BT did not tell us there was a problem 2 We have to re order ourselves and 3 we are still paying direct debits - even though there is no service. I realise we will get a refund
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COLFESeconomics
(@COLFESeconomics) reported
from
London, England
@BTCare need urgent help. Builders have inadvertently taken out phone cable so have no phone/internet. Please help!
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JIGGYJAMMER
(@JIGGYJAMMER) reported
from
Epsom and Ewell District, England
@daviddegea never looked bothered about missing at all!! Defo leaving #utd @btsport #EuropaLeagueFinal
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Jon
(@R0LLSY) reported
from
Epsom and Ewell District, England
@bt_uk let’s discuss selling customers fibre packages... then 2 months later, less than 48 hours before install deciding we are not critical and leaving me with an open ended install date? Selling packages you can’t deliver on is v poor. Especially when home schooling etc
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk No , been on the phone with a BT staff, told not much they can do , I have to wait for a rescheduled appointment in 3.5 weeks time ( that can’t be 100% guaranteed) , BT have broken the customer contract, not I. you work in telecommunications deal with this first .
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk how about Customer service, left without broadband for over a month after engineer cancelled at the last minute, given next appointment in 3.5 weeks. In 4G blackspot , can’t even use phone as hotspot. Less jumping on bandwagons, more in service.
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talie
(@TalieDelemere) reported
from
London, England
@bt_uk hi there, I need to send my old BT box back and I'm getting reminders about it but I've never had the box/envelope whatever sent to me to do that
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Milly Kenny-Ryder
(@millykr) reported
from
Merton, England
@bt_uk my elderly grandmother is struggling to contact you. No one replies to emails, picks up the phone or responds to her. She’s been told her contract is going up in price for no reason. It’s causing a lot of stress and I’m trying to help in any way I can... please assist.
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Alan Vincent
(@Huskymannia) reported
from
London, England
@England @_DeclanRice @bt_uk Didn't realise he played, never heard his name at all
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Robert Otterwell
(@ROtterwell) reported
@bt_uk why do I need to wait till Thursday for you to fix a fault outside my building. Plus you are now easing prices. Sort it out.
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MMANICEGUY
(@mmamasteruk) reported
@mma_manny_ I never understand this. I never had to pay for ufc 259. Only my monthly to btsport but thats not just ufc in all sport. But maybe 3 times a year they do a ppv £19.99. Does the uk view get counted as ppv seems i never payed a dime?
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Francesca Quine
(@FQuine) reported
@bt_uk how difficult can it be to switch to digital voice? Poor call centre guy has been sent round in circles by 4 different depts! Unacceptable incompetence by BT! I have been holding for 30 mins!
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Steve
(@stevereppo) reported
@rhysrb @bt_uk @WeAreOpenreach Yeh crap mate when ya pay decent dollar ya want a bit of decent service
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Tom Griffin ♿️
(@Tom_Griffin1) reported
Has anyone else had horrendous service from @bt_uk ? @OpenreachHelp I should have had Fibre installed on 1st March, however, I’m still waiting. They are a most dysfunctional organisation. No one will take ownership of the issue. Abject service.
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Tracy Russen
(@TracyRussen) reported
@bt_uk trying to sort out account as husband has passed away you are making things so difficult have had nothing but stress & incompetence also found out you breached GDPR Having to change accounts & packages because of your mistakes have already complained still no help
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Willoughby Road Allotments
(@wraaboston) reported
@MartinFishHort @bt_uk Ofcom might be interested in your complaint.
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Al D
(@AlDinAtlantic) reported
@ColinCattanach @bt_uk Same problem for me in ba3 have to walk a mile to get anything!
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Tom
(@tcarver1992) reported
@bt_uk thanks for the text saying the problems in my area are fixed now. One small problem. Nothings been fixed. I’ve had no internet all afternoon or evening.
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Toby Hansford
(@tobyh_2) reported
@bt_uk it’s bad enough being stuck in lockdown on a Sat without the broadband being down all afternoon. Any chance of it being fixed??