BT (British Telecom) Outage Report in West Horsley, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in West Horsley, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in West Horsley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (6%)
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TV (1%)
Live Outage Map Near West Horsley, Surrey, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Guildford, Crawley, Chertsey, Sutton, Godalming, Kingston upon Thames, Woking, Banstead, Ashtead, Leatherhead, Thames Ditton, Epsom, Hampton and Reigate.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near West Horsley, England
Latest outage, problems and issue reports in West Horsley and nearby locations:
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Anouska Leon
(@AnouskaLeon) reported
from
Merton, England
@bt_uk Ok its 0.11 mbps download, 0.13 upload. (Thats from google) cant login because i cant remember my password and it wont reset for some reason
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peter gardner
(@petergardner50) reported
from
London, England
@btsport Tried to log in with details saved . Wont let me as normal . Hopeless service never get to anyone . About anything had it with you lot . Dreadfull service .
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Michael Kirkham
(@MikeKirkham) reported
from
London, England
@bt_uk Hi team. So, no one turned up yesterday in the booked time slot. So what happens now? FTTP was meant to be live on Tuesday. Then yesterday. Such a disappointing start along with all the damage and ancillary issues caused.
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TomYoung
(@young_tom88) reported
from
Guildford, England
@bt_uk I need your support ASAP. My 94yr old grandad can’t return home until you fix his BT landline (the issue was originally raised back on 16 August). Please help!!! 😣
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SiBurman
(@symbosimbo) reported
from
London, England
@soen @TalkTalk @bt_uk True! I just want a decent signal though.
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DDemps.
(@DanDempsey93) reported
from
London, England
@bt_uk can you tell me the internet status for postcode SE6 3ER please as hub is blur but internet is down
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Gayle
(@GByford75) reported
from
Merton, England
@bt_uk hi, i have noticed that the line between my house and the telegraph pole in the street has come off and my line has been tied around the pole. Who can help with this? Thanks
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Cas 🇯🇲
(@CasanovaThePlug) reported
from
London, England
Oi @btsport sort out this **** service ASAP
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Ollie Geale
(@OllieGeale) reported
from
London, England
@themikedoug @btsport @AFL Brilliant! Sorry I missed this mate. Let me know how I can help!!
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Miss Carli Jay
(@MissCarliJay) reported
from
West Molesey, England
@bt_uk @bt_uk that is not helpful at all, it’s not recognising my home phone number from you!! Can you just tell me if I#beaodband is down in KT postcode at all??? 😤😤😤😤😤
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Amit Champaneri
(@AmitChampaneri1) reported
from
Virginia Water, England
@susan_smith2405 @bt_uk I am also a BT customer and have not experienced anything like this so it is disappointing to hear.
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Gavin McLelland
(@gmac7000) reported
from
Merton, England
@bt_uk - internet down in SM4. Any update on the problem?
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Rebecca
(@RebeccaMc) reported
from
London, England
@bt_uk I switched to BT after weeks of having no broadband due to issues with a previous supplier. I just wanted to say thanks to everyone I've spoken to as they couldn't have been more helpful. I'm now up and running and very happy!
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Andrew Mussenden
(@A_Mussenden) reported
from
Chertsey, England
@giantdaz @powndland @karlhenry08 @btsport @SkyNews @SkyFootball @premierleague This could get complicated but im sure illegal occupation of lands is where this whole issue started. Imperialism. Slavery etc.Very much their agenda. Incidentally I am not speaking for BLM.
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Shermin A Ali
(@SherminAaliYoga) reported
from
Merton, England
@bt_uk is there an issue in the SW20 area? Broadband not being picked up on our laptops since yesterday so unable to work! Mobiles ok but can’t work on my mobile!
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Kieran Shew
(@shoeburger) reported
from
Merton, England
Spoke @btsport before lockdown to cancel. They forgot to do it, no record of my chat and expect £120 for the past 3 months. What a joke of a company! @bt_uk @BBCWatchdog
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Vince McGonagle
(@vincemcgonagle) reported
from
Crawley, England
@bt_uk 1 hr trying to get hold of your customer service, absolute joke and still waiting
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Emily Ray
(@emilyraylondon) reported
from
London, England
@bt_uk Hi! It has been sorted for us now thanks. We managed to get through to someone by phone. We are having internet issues with you on a near weekly basis so I'm sure it wont be long before we have to get back in touch with you unfortunately! @LuckyWaster
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DDemps.
(@DanDempsey93) reported
from
London, England
@bt_uk internet down in se6?
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Niall Thorpe
(@niallthorpe08) reported
from
London, England
The service we’ve received from @bt_uk over the last year is shocking! Now they want to change us £250 to leave when we’ve not had WiFi for months! Disgusting service!
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Keiron Goodwin 🇪🇺💙 #RejoinEU #BRejoin
(@keirong) reported
@bt_uk The problem there though is the fault isn’t always evident, sometimes the speed fluctuates between as low as 7mbps up to 34mbps upload, download fluctuates between about 0.3mbps and 7mbps. I’ve set the checks going but I’m guessing it will report ok...
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Keiron Goodwin 🇪🇺💙 #RejoinEU #BRejoin
(@keirong) reported
@bt_uk Price should be based on service received not service someone 500yards away receives.
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Victoria Anne Smith
(@vickyhearnsmith) reported
@bt_uk No Nick I have not been offered any help at all. The only info from you was a generic email saying!something like “oops your repair is going to take a little longer than we said”. Other than that I have had to ring customer services
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UQ
(@UQElvis) reported
@bt_uk I am very upset and disappointed with BT expecting call back. No return call from Complaints Team or other teams. BT box delivered 8/1/21 is wrong waiting since Mid Dec. Found Engineer very rude. Please sort out URGENTLY.
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Ruth Ritchie
(@ruritchie) reported
@bt_uk Will do thanks, but almost invariably, the tests say nothing wrong because the test isn’t run in the minutes when the service is absent. Intermittent fault. For 20 years. Community FTTP is due but still awaiting latest update from Openreach. Covid causing so many problems.
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Em
(@badfizzgig) reported
@bt_uk Wow! Yet here we are Day 23 & no broadband service because you allowed our line to be slammed - w/ no notification of transfer of service. Excuses, zero comms unless I'm chasing (15+hrs so far). Not even the slightest hint of any work around despite children home schooling!
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APayne1990
(@A_Payne90) reported
@Colchesterviews @bt_uk In terms of there line rental if you don’t use the landline like a large amount of people asked to be put on there pay as you go service then your not paying I.E £5 p/m for 200mins etc
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Keiron Goodwin 🇪🇺💙 #RejoinEU #BRejoin
(@keirong) reported
@bt_uk 2/2 we we’re told was down to internal wiring and ended up being due to corroded wire on the external line. Does around 500 yards of cable equate to a drop of 50% signal/broadband speed? If so why isn’t something done about it or do you expect your customers to suck it up?
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Leanne Smith
(@LeanneSmith29) reported
@bt_uk I have spoke with them already about 4 times this week to try and get this sorted. However I’m not getting anyway. All I need is someone to install in my house and connect into the green box then I can work from home. However apparently on the system is saying we have no network
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Emma Willcox
(@emmawillcox) reported
@bt_uk THE ISSUE IS NOT MINE! You need to contact @tom_blissy & @courtney_pruce and help them! I’d never be with you based on the poor service you have provided to them! Please sort this for them, to redeem some faith in humanity and CUSTOMER SERVICE!