BT (British Telecom) Outage Report in West Horsley, Surrey, England
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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in West Horsley, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in West Horsley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at BT (British Telecom). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (15%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (6%)
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TV (1%)
Live Outage Map Near West Horsley, Surrey, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Woking, Guildford, Crawley, Ashtead, Leatherhead, Thames Ditton, Epsom, Godalming, Hampton, Sutton, Reigate, Chertsey, Haslemere and Lightwater.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
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BT (British Telecom) Issues Reports Near West Horsley, England
Latest outage, problems and issue reports in West Horsley and nearby locations:
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Steven Chapman
(@DrStevenChapman) reported
from
Kingston upon Thames, England
@bt_uk So we need to re book our order and wait for openreach to turn off the old line. The issues are 1 BT did not tell us there was a problem 2 We have to re order ourselves and 3 we are still paying direct debits - even though there is no service. I realise we will get a refund
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Cllr Paul Kohler🔶SW19
(@PaulKohlerSW19) reported
from
Merton, England
@bt_uk I know no more than what I’ve told you. Cannot help thinking it would be quicker for you to forward my message to the relevant department than type a response asking me to go through further hoops…
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KX
(@kiekyobadeo) reported
from
London, England
For a company that prides themselves as Europe’s largest telecoms service provider, @bt_uk have the most lousy customer service team in history! If I go into detail on what I’ve been through!! All because of one master socket install. Which mind you still hasn’t been resolved.
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Jessica Andrews
(@Jess_L_Andrews) reported
from
Merton, England
@bt_uk over 3 months of being a new customer and still no proper internet, was suppose to get a call back at 7pm today to try and sort once and for all but nothing, am now once again ringing you back, not good when we are all still suppose to be working from home!
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Janthea46
(@janthea46) reported
from
Kingston upon Thames, England
@bt_uk BT Wi-Fi in my area seems to be down 😱😱
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KX
(@kiekyobadeo) reported
from
London, England
IF YOU’RE LOOKING FOR BROADBAND , DO NOT GO WITH @bt_uk !! THE WORST COMPANY EVER!!! Been waiting at my flat since 8am, only to call up and find out the appointment was not booked correctly !!! Everyone that works at @bt_uk clearly have an IQ of a toddler.
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coolio
(@coolhati) reported
from
Kingston upon Thames, England
@bt_uk we have lost our Internet connection hour a go. We need help Our phone data slowed down we can not contact anyone. Please helppplll
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk how about Customer service, left without broadband for over a month after engineer cancelled at the last minute, given next appointment in 3.5 weeks. In 4G blackspot , can’t even use phone as hotspot. Less jumping on bandwagons, more in service.
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk Totally agree , how about customer service first , waited over a week for an outsourced engineer to come who then cancelled, and rearranged my appointment for 3 weeks later. In 4G blackspot , trying to work from home with no connection. Do you have at shirt for this.?
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Alan Vincent
(@Huskymannia) reported
from
London, England
@England @_DeclanRice @bt_uk Didn't realise he played, never heard his name at all
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Jessica Andrews
(@Jess_L_Andrews) reported
from
Merton, England
@bt_uk will most likely have to go into the office during this time which is not ideal as we are all still meant to be staying home as much as possible, surely there is a way open reach can sent someone sooner as an emergency
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk where do I start with how terrible your service is , let me start with being passed from one person to another on a call then put indefinitely on hold , next contract switching to a provider with manners .
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GunnersAssemble
(@RednWhiteJames) reported
from
Epsom and Ewell District, England
@bt_uk I am livid. Absolutely Livid with your service right now
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coolio
(@coolhati) reported
from
Kingston upon Thames, England
@bt_uk @UKDazza Please could you tell us why the Internet is down?
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JIGGYJAMMER
(@JIGGYJAMMER) reported
from
Epsom and Ewell District, England
@daviddegea never looked bothered about missing at all!! Defo leaving #utd @btsport #EuropaLeagueFinal
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Lochlann
(@Lochlanndg) reported
from
London, England
@SkySports really haven’t got the hang of the recap option like @btsport have - when I click on the red card incident I want to see what happened, not just the referee waving the card…
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talie
(@TalieDelemere) reported
from
London, England
@bt_uk hi there, I need to send my old BT box back and I'm getting reminders about it but I've never had the box/envelope whatever sent to me to do that
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk No , been on the phone with a BT staff, told not much they can do , I have to wait for a rescheduled appointment in 3.5 weeks time ( that can’t be 100% guaranteed) , BT have broken the customer contract, not I. you work in telecommunications deal with this first .
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MISS OLUBUNMI
(@adekoya_k) reported
from
London, England
@bt_uk I have no Wi-Fi, so, I literally cannot watch anything on TV or on my tablet. My so called Halo Hub, just keeps flashing orange. When I called BT, I was told that BT closes at 20:00 🕗 on Saturday’s. Are you not supposed to be open 24 hours to solve problems like these?
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Milly Kenny-Ryder
(@millykr) reported
from
Merton, England
@bt_uk my elderly grandmother is struggling to contact you. No one replies to emails, picks up the phone or responds to her. She’s been told her contract is going up in price for no reason. It’s causing a lot of stress and I’m trying to help in any way I can... please assist.
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Chris P
(@cpbrfc) reported
Absolutely shocking service from @bt_uk who take your money for full fibre broadband! The wifi signal is terrible, 2 BT engineers have confirmed it should be miles better, yet #BT now say they're not responsible for wifi speed once fibre is in property! Waste of money!!!
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Racquel
(@Rachel44432944) reported
@WeAreOpenreach I placed a new order with BT to cancel sky - sky gave me a better deal so stayed -within 20min of ordering with BT I cancelled NoV 30th .NOW I can’t be as openreach are still saying there is new order online ! @SkyUK @btsport
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EXODUS
(@NzoWraith) reported
@btsport @AskPS_UK can you please update your BT Sports app on the PS5. Everytime I try to fast forward or rewind the app crashes and starts every show from the beginning. Considering you’re increasing the price. This is extremely poor
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Robin Cornelius
(@robincornelius) reported
@bt_uk Yes and that does not fix it. it will happen with any device on the network. It specifically was a problem today with a win10 laptop that was brought back on site. But other devices/phones etc have done the same before. WPA2 auth works fine and it fails somewhere after this. 1/2
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BrydonN
(@BrydonN2) reported
@VixThatRuns @bt_uk Is rather - must be serious issue … but told service should be resumed by 4pm .. it isn’t
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Baz Murphy
(@BazMurphy2) reported
@DreyfusJames @bt_uk Just tell them your canceling the contract as your not paying for a service your not receiving. They will soon sort it out.
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Bolly Knickers
(@Duck_Tweets) reported
@bt_uk So now they’ve said it’s on and it’s not working so now they need to send an engineer but not for a few days!!! How long do you expect me to put up with this abysmal service?????
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David Lee Venters
(@davidleeventers) reported
sent a survey from bt answered prob was we couldnt add anything we wanted to so was useless as only asked questions about things u wouldnt have problems with @bt_uk ie mobile value for money is 10 my internet connection value is 1
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Allen_lovemymind
(@EpsomMental) reported
My @BT_UK compaints saga continues 229 days without super fast broadband and the 5th mini hub I have been sent has stopped connecting to the internet!! This definitely is begininng to feel like BT dont want me as a customer it must be a conspiracy Roll on Friday 13th January !!
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Caldaris
(@Caldaris94) reported
@bt_uk We have devices on both 2.4gz and 5gz bands. Doesn't seem to make a difference. A Few further restarts have not solved the issue either, and it seems that time isn't resolving the issue. Tried disconnecting the one thing that's working, still nothing else will connect. Very odd.