BT (British Telecom) outages and service status in West Horsley, England

Problems in the last 24 hours in West Horsley, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in West Horsley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near West Horsley, England

The most recent BT (British Telecom) outage reports came from the following cities: Walton-on-Thames, Epsom, Ascot, Woking, Crawley, Guildford, Godalming, Ashtead, Tadworth, Addlestone, Egham, Windlesham, Surbiton, Kingston upon Thames, and Chertsey.

City	Problem Type	Report Time
Walton-on-Thames	Internet	1 day ago
Epsom	Total Blackout	6 days ago
Ascot	Phone	7 days ago
Woking	Internet	9 days ago
Crawley	Internet	10 days ago
Woking	Wi-fi	12 days ago

Nearby cities with recent reports

Community Discussion

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BT (British Telecom) Issues Reports Near West Horsley, England

Latest outage, problems and issue reports in West Horsley and nearby locations:

• 
  Chris France (@Chris_Francey) reported 9 minutes ago from Crawley, England

  Hi @bt_uk, after spending an hour and half on the phone this morning to try and fix my broadband issue, on the 3rd attempt. I was promised a callback within 20 minutes with an update/resolution, it’s now been over 3 hours. I don’t want to #twittershame you, just want this fixed.

• 
  Kevin McLoughlin (@Kev_McLoughlin) reported 11 minutes ago from West Molesey, England

  I move house and seemingly return to dial-up. @virginmedia guy was a man looking for a problem and probably saw a solution getting in the way of an easy day. @bt_uk say 2 weeks to £50 activation even though cables already in and I’m self-installing and it’s only 3-7mb !!!! 😠

• 
  Anne Ayres (@kingswoodranger) reported 11 minutes ago from Lower Kingswood, England

  @btsport @DavidGinola @DavidGinola96 #bosman just watched your documentary on catch up. What a great piece of journalism. As David sums up, how can this man have been totally abandoned by those who benefited from all he sacrificed and no one has attempted 2 help him?Shame on them

• 
  Maria Cook 🌈✈️🎭 (@AutyWarriorMum) reported 14 minutes ago from Crawley, England

  Oh the irony @bt_uk .....When you see a friend on another social media platform say they’ve been hanging on the phone for 75 mins to you to try and speak to someone about a recent installation issue.... SEVENTY FIVE minutes.....!! They’re not on Twitter, but they need assistance!

• 
  GenerallyMac (@GenerallyMac) reported 15 minutes ago from Gomshall, England

  @BTCare fairly ironic that I can’t report your broadband service faults over the phone because the survive is unavailable. #btfail #btdontcare #btbroadbandisuseless

• 
  Vince McGonagle (@vincemcgonagle) reported 20 minutes ago from Crawley, England

  @bt_uk 1 hr trying to get hold of your customer service, absolute joke and still waiting

• 
  Gracie (@SarahJGrace1) reported 24 minutes ago from Godalming, England

  @bt_uk is there a reason why your helpline is closed? I have not been able to resolve my issue online so tried to call a helpline that is open until 8pm but the message tells me the help desk is closed. I am paying money for a TV service which hasn’t worked since Friday.

• 
  barrie brown (@barriebrown1) reported 30 minutes ago from Merton, England

  @bt_uk is your customer service line down? Calling the number and it says the help desk is closed

• 
  Carlo Zoccali (@carlozoccali) reported 31 minutes ago from Woking, England

  @bt_uk Yes but looks like I won’t have service till next Friday at the earliest which is not ideal then still have to wait for fibre to become available not quite the upgrade I was hoping for when switched from sky

• 
  James Valero (@jamesvalero1977) reported 34 minutes ago from Kingston upon Thames, England

  @bt_uk @btsport Having issues with the UCL Champions League coverage on the BT sport app. LP103 error saying I have too many live streams running. I’m not currently streaming anything else??

• 
  Martin Bamford (@martinbamford) reported 40 minutes ago from Cranleigh, England

  @LAMTownsend @bt_uk I think the problem is with @OpenreachHelp rather than BT? I’m hearing that BT are sending out engineers to households but unable to do anything to restore the Internet when they arrive because there is a wider network issue. Strange that they’re unaware though.

• 
  JorG (@spanishgeo) reported 44 minutes ago from Merton, England

  @haggerzz @bt_uk @btsport I’m seriously annoyed with #btsport They won’t allow suspension of payments while NO SPORTS are going on. And they don’t make it any easy to cancel the subscription online. This is #abusive behaviour. I’ll call and once cancelled, i’m not returning to them!

• 
  Jeannie Di Bon (@jdibon) reported 44 minutes ago from Merton, England

  @damiendavis @bt_uk Has yours still down or has BT resolved? I’ve been down since 11.30.

• 
  Jon (@R0LLSY) reported 49 minutes ago from Epsom and Ewell District, England

  @bt_uk let’s discuss selling customers fibre packages... then 2 months later, less than 48 hours before install deciding we are not critical and leaving me with an open ended install date? Selling packages you can’t deliver on is v poor. Especially when home schooling etc

• 
  Anouska Leon (@AnouskaLeon) reported 51 minutes ago from Merton, England

  @bt_uk Ok its 0.11 mbps download, 0.13 upload. (Thats from google) cant login because i cant remember my password and it wont reset for some reason

• 
  c2chiropractic (@c2chiropractic) reported 55 minutes ago from Merton, England

  @bt_uk you’re the worst! Over 6 months to instal a line and then without warning you cancel the line as you didn’t set up the DD properly. 🤬

• 
  Maria Ganner (@mazzles78) reported 59 minutes ago from West Molesey, England

  @bt_uk @chrisdotlatchem Wow!! What awful customer service and the tone of the responses too!! I most definitely would not be recommending anyone take BT 😮😮

• 
  KC (@ken_coello) reported 59 minutes ago from Leatherhead, England

  @bt_uk BT customer pretty well all my adult life but your service since I lost my broadband connection has been dreadful. Exploring the possibility of switching supplier

• 
  Milly Kenny-Ryder (@millykr) reported 59 minutes ago from Merton, England

  @bt_uk my elderly grandmother is struggling to contact you. No one replies to emails, picks up the phone or responds to her. She’s been told her contract is going up in price for no reason. It’s causing a lot of stress and I’m trying to help in any way I can... please assist.

• 
  Michael Sheehan (@Sheehan1Michael) reported 60 minutes ago from Banstead, England

  @peterjarrett3 @mrjakehumphrey @Lionesses @ManCityWomen @btsport Two stupid question if I’m honest. Women get paid less because no1 watches it because it’s shit (hard facts). And to your second question who actually cares

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

• 
  David Gray (@davidgraywrites) reported 3 minutes ago

  @btbusinesscare Been trying to order a mobile phone to add to our existing business account as per your current EE promotion. Had no luck using websites (yours and EE’s) keep getting messages to ‘try again later’! Can you help?

• 
  Dr Pauline Nelson (@DrP_Manc) reported 4 minutes ago

  @bt_uk @bt_uk. Still useless. You identified an internal fault and said someone would come today. Nobody came. Rang you AGAIN. Was told that OpenReach came, checked outside and went away. Really? The elderly person is listed as a welfare case. Terrible terrible terrible 👎

• 
  Ernesto (@ernestohegi) reported 5 minutes ago

  @bt_uk hello, I've been having the same issue with my broadband connection for three weeks and it's still not solved, an engineer came today and said it's a problem with the line, the problem is still not solved, is there anything you can do about it?

• 
  Hugh Jones (@sansirio) reported 8 minutes ago

  @bt_uk I have order VOL013-1056903730240, kit has arrived & I've set it up. Service is due to start on 17/6 but I learn that I can use the app to start before, i.e. today? The order doesn't show in the app & if I search for order + post code it claims they're incorrect. Help🙏?

• 
  Alan Swanson (@Haggisguy) reported 12 minutes ago

  @bt_uk So how do i pay my bill? I cannot login to pay it?

• 
  Billy Kelly (@billykellyWWK) reported 13 minutes ago

  @HolderSuzan @bt_uk The communication companies are always terrible at communicating 😒

• 
  Martyn_Budgie (@Budgie0624) reported 14 minutes ago

  @TomTugendhat . @bt_uk is the problem

• 
  George Somerville (@geosomerville) reported 15 minutes ago

  Dear @bt_uk - for 6 weeks I have had a wholly unreliable WiFi signal. So far I have had 2 engineers to the house & 2 to the outside set up. I am using the chat function again to speak with one of your colleagues for what is now the 8th or 9th time. There is no consistency, I have to relay the problem each time & each time they have another trick to try. I am getting nowhere with fixing the problem & just going around in circles. Please can I speak to someone who can help!!!!! PLEASE!

• 
  erika x (@_erikacx) reported 16 minutes ago

  @weblivz @bt_uk Got the exact same problem now

• 
  Kate (@ManiacSpaniel) reported 17 minutes ago

  @bt_uk I’m still blocked from my btinternet email weeks later. Your customer care person said someone would call but they didn’t. How can I resolve this? I have important information in that email account and you’ve stopped me accessing it with no warning.