BT (British Telecom) Outage Report in West Horsley, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in West Horsley, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in West Horsley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 28: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (5%)
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TV (1%)
Live Outage Map Near West Horsley, Surrey, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Lightwater, Crawley, Woking, Walton-on-Thames, Sutton, Godalming, Tadworth, Reigate, Guildford, Thames Ditton, Leatherhead, Dorking, Byfleet and Chertsey.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Lightwater |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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BT (British Telecom) Issues Reports Near West Horsley, England
Latest outage, problems and issue reports in West Horsley and nearby locations:
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk No , been on the phone with a BT staff, told not much they can do , I have to wait for a rescheduled appointment in 3.5 weeks time ( that can’t be 100% guaranteed) , BT have broken the customer contract, not I. you work in telecommunications deal with this first .
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk Totally agree , how about customer service first , waited over a week for an outsourced engineer to come who then cancelled, and rearranged my appointment for 3 weeks later. In 4G blackspot , trying to work from home with no connection. Do you have at shirt for this.?
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MISS OLUBUNMI
(@adekoya_k) reported
from
London, England
@bt_uk I have no Wi-Fi, so, I literally cannot watch anything on TV or on my tablet. My so called Halo Hub, just keeps flashing orange. When I called BT, I was told that BT closes at 20:00 🕗 on Saturday’s. Are you not supposed to be open 24 hours to solve problems like these?
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Milly Kenny-Ryder
(@millykr) reported
from
Merton, England
@bt_uk my elderly grandmother is struggling to contact you. No one replies to emails, picks up the phone or responds to her. She’s been told her contract is going up in price for no reason. It’s causing a lot of stress and I’m trying to help in any way I can... please assist.
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talie
(@TalieDelemere) reported
from
London, England
@bt_uk hi there, I need to send my old BT box back and I'm getting reminders about it but I've never had the box/envelope whatever sent to me to do that
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KX
(@kiekyobadeo) reported
from
London, England
For a company that prides themselves as Europe’s largest telecoms service provider, @bt_uk have the most lousy customer service team in history! If I go into detail on what I’ve been through!! All because of one master socket install. Which mind you still hasn’t been resolved.
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Cllr Paul Kohler🔶SW19
(@PaulKohlerSW19) reported
from
Merton, England
@bt_uk I know no more than what I’ve told you. Cannot help thinking it would be quicker for you to forward my message to the relevant department than type a response asking me to go through further hoops…
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James Valero
(@jamesvalero1977) reported
from
Kingston upon Thames, England
@bt_uk @btsport Having issues with the UCL Champions League coverage on the BT sport app. LP103 error saying I have too many live streams running. I’m not currently streaming anything else??
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KX
(@kiekyobadeo) reported
from
London, England
IF YOU’RE LOOKING FOR BROADBAND , DO NOT GO WITH @bt_uk !! THE WORST COMPANY EVER!!! Been waiting at my flat since 8am, only to call up and find out the appointment was not booked correctly !!! Everyone that works at @bt_uk clearly have an IQ of a toddler.
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JIGGYJAMMER
(@JIGGYJAMMER) reported
from
Epsom and Ewell District, England
@daviddegea never looked bothered about missing at all!! Defo leaving #utd @btsport #EuropaLeagueFinal
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GunnersAssemble
(@RednWhiteJames) reported
from
Epsom and Ewell District, England
@bt_uk I am livid. Absolutely Livid with your service right now
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Jessica Andrews
(@Jess_L_Andrews) reported
from
Merton, England
@bt_uk over 3 months of being a new customer and still no proper internet, was suppose to get a call back at 7pm today to try and sort once and for all but nothing, am now once again ringing you back, not good when we are all still suppose to be working from home!
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coolio
(@coolhati) reported
from
Kingston upon Thames, England
@bt_uk @UKDazza Please could you tell us why the Internet is down?
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk how about Customer service, left without broadband for over a month after engineer cancelled at the last minute, given next appointment in 3.5 weeks. In 4G blackspot , can’t even use phone as hotspot. Less jumping on bandwagons, more in service.
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barrie brown
(@barriebrown1) reported
from
Merton, England
@bt_uk is your customer service line down? Calling the number and it says the help desk is closed
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Steven Chapman
(@DrStevenChapman) reported
from
Kingston upon Thames, England
@bt_uk So we need to re book our order and wait for openreach to turn off the old line. The issues are 1 BT did not tell us there was a problem 2 We have to re order ourselves and 3 we are still paying direct debits - even though there is no service. I realise we will get a refund
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coolio
(@coolhati) reported
from
Kingston upon Thames, England
@bt_uk we have lost our Internet connection hour a go. We need help Our phone data slowed down we can not contact anyone. Please helppplll
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victor martinez
(@CoreblimeyVic) reported
from
Esher, England
@bt_uk where do I start with how terrible your service is , let me start with being passed from one person to another on a call then put indefinitely on hold , next contract switching to a provider with manners .
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Lochlann
(@Lochlanndg) reported
from
London, England
@SkySports really haven’t got the hang of the recap option like @btsport have - when I click on the red card incident I want to see what happened, not just the referee waving the card…
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Janthea46
(@janthea46) reported
from
Kingston upon Thames, England
@bt_uk BT Wi-Fi in my area seems to be down 😱😱
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Craig Arthur 🏴
(@craiginscotland) reported
So @bt_uk have a link in my account to renew my contract, still 6 months left, but had a look. I can get 900mb as a new customer for £46 to upgrade through my account was £30 more. Every single package cost way, way more. Guess I’ll be leaving in February.
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Rebecca wild
(@Rebeccawild16) reported
@bt_uk shocking customer service, my husband works for the #NHS at home, he's spent hours on the phone in own time after you disconnected our broadband without reason several weeks ago. Promised phonecalls back/reconnection. You have spectacularly failed to deliver
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Kevin Lockyer
(@KevinLockyer3) reported
Never fear, says @bt_uk, we will reschedule and send out a full team to do everything. So at 0830 today, a single engineer arrives, briefed to do a simple install from the nearest pole. He scratches his head, makes some calls and gives us the bad (but not unexpected) news...
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Camilla W
(@CamillaWatkins_) reported
@bt_uk you got any planned "network maintenance" tonight or can I settle in for some late night TV that isn't going to be ruined by a network outage for the 3rd night in a row??
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Dave
(@DaveKarikas) reported
@bt_uk No worries. Just checking that all is OK on my Broadband service to allow for WiFi calling. Are you able to check my line is able to adequately host WiFi calling?
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Charles Pearmain
(@SelectSystemsUK) reported
It is depressingly inevitable that @bt_uk happily trot out banalities about "Connecting for Good" and being "Here to help" when they'd actually rather do anything to avoid talking to a customer. If you DO get through the simplest product information is treated as a state secret.
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Jude Crowley
(@jayzed_kay) reported
from
Wick, Scotland
@bt_uk Hi John, The language is offensive but would bother some people more than me. To be honest, I'm a lot more concerned with the issue which gave me and your colleague so much stress in the first place.
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Craig Arthur 🏴
(@craiginscotland) reported
So @bt_uk have a link in my account to renew my contract, still 6 months left, but had a look. I can get 900mb as a new customer for £46. An upgrade through “my account” was best part of £30 more. Every single package cost way, way more. Guess I’ll be leaving in February.
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DanWalkerUK
(@DanWalker_UK) reported
@bt_uk How do I cancel all my services (phone line, broadband, and sport) without having to call up? I'm assuming this is possible online (as it's 2021) and you've just hidden the option somewhere?
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DanWalkerUK
(@DanWalker_UK) reported
@bt_uk Hi Aled, you don't have 'the system access' because BT have designed it that way. Generally when I'm leaving a service, I have zero ******* interest in speaking to the 'loyalty team'. Makes me all the more glad I'm leaving :) #whatajoke