BT (British Telecom)

BT (British Telecom) Outage Report in West Horsley, Surrey, England

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BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

Problems in the last 24 hours in West Horsley, England

The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in West Horsley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

BT (British Telecom) Outage Chart in West Horsley, Surrey, England 12/12/2025 17:50

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Most Reported Problems

The following are the most recent problems reported by BT (British Telecom) users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (7%)

    E-mail (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (5%)

    Phone (5%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near West Horsley, Surrey, England

The most recent BT (British Telecom) outage reports came from the following cities: London, Godalming, Crawley, Chertsey, Kingston upon Thames, Walton-on-Thames, Teddington, Banstead, Woking, Guildford, Staines, Cranleigh, Byfleet, Sutton and Epsom.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Phone
United KingdomLondon Internet
United KingdomGodalming Internet

Community Discussion

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BT (British Telecom) Issues Reports Near West Horsley, England

Latest outage, problems and issue reports in West Horsley and nearby locations:

  • ken_coello KC (@ken_coello) reported from Leatherhead, England

    @bt_uk BT customer pretty well all my adult life but your service since I lost my broadband connection has been dreadful. Exploring the possibility of switching supplier

  • ken_coello KC (@ken_coello) reported from Leatherhead, England

    @bt_uk So does BT now stand for Bloody Terrible?

  • nadinematheson Nadine Matheson (@nadinematheson) reported from London, England

    Ring doorbell is down, #alexa is down - is it just me or is this happening anywhere else? @bt_uk

  • MzMayRene May Rene Joseph (@MzMayRene) reported from Guildford, England

    @btbusinesscare @BTCare Please help!! We had a new broadband and phone line installed last Friday! The engineer did not check if service working in our business property! Please send an engineer to fix asap as affecting our business.

  • justcryhavoc Ororo Munroe (@justcryhavoc) reported from London, England

    @btsport Could you kindly inform me of how to cancel your service which we have via sky? I telephoned this morning and was rudely told that I would have to call Sky. Your website indicates otherwise.

  • Veronique7 veronique enright☀️ (@Veronique7) reported from Esher, England

    @bt_uk @EE #btopenreach have you no shame? 12 days to go and fix a basic internet issue due to lack of engineers 😒 in Surrey

  • SMarxx4 Sandro Rosa (@SMarxx4) reported from Epsom and Ewell District, England

    @bt_uk You definitely need to sort out you customer service. It’s been a shame. Keeping saying you’re extremely busy at moment.If you’re busy get more people to answer the calls.I’m really sure I won’t get that on sales team. Philip Jensen do something

  • StuartTarn Stuart the Copywriter (@StuartTarn) reported from Egham, England

    Unbelievably shocking service from @bt_uk and @WeAreOpenreach. Broadband order placed on 3 Dec for a 14 December installation. Just spoke to a lovely person at BT who had to break the news that the "update" I was due to get today was "ring back on Feb 20 for an update"

  • alanburkittgray Alan Burkitt-Gray (@alanburkittgray) reported from London, England

    @bt_uk @ninabake2 No, BT, it's you who's having the problems with Nina's account. Stop passing the blame on to her

  • Godavarian193 GurunG PankaJ (@Godavarian193) reported from Merton, England

    Tube strike. wife working WFH and @bt_uk outage. Brilliant 😡

  • whitedan2001 Dan White (@whitedan2001) reported from London, England

    Hi @bt_uk we’ve had no fibre broadband in our area (Forest Hill, SE23) since Saturday. It was supposed to be fixed by 1pm yesterday. Spoke to call centre and they promised it would be done by 5pm. Still not working this morning - what’s going on?

  • EpsomMental Allen_lovemymind (@EpsomMental) reported from Epsom and Ewell District, England

    @bt_uk Thank you Elaine. I am so peeved that I have waited 253 days and it took the OpenReach engineer no more than 1 and a half hours. I have got myself so stressed & mentally unwell over this situation!! And feel BT executive complaints team have not listened/heard my complaint

  • MoggyMarshman Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported from Spelthorne District, England

    @bt_uk @schilvers1981 **** off BT ya skanks ! I’m cancelling my contract. Get a firestick

  • Silcox777 Nat 💕 (@Silcox777) reported from Worcester Park, England

    @bt_uk getting very irritated with your constant chasers about me returning my BT TV kit, I sent it back weeks ago. Check your postal tracking service. If you think you are going to charge me for not returning it then you are mistaken.

  • _LannyWalker Lanny (@_LannyWalker) reported from London, England

    Why raise my hopes with an installation date when the pole issue was obviously known beforehand? Now I have to wait on slo mo copper wires again @bt_uk

  • MoggyMarshman Moggy🛸🪐🚀👁️⃤ (@MoggyMarshman) reported from Worcester Park, England

    @DaneMorgan16 @Pacca_666 @btsport That defo sucks.! Mad how that ain’t on there

  • martinbamford Martin Bamford (@martinbamford) reported from Cranleigh, England

    @LAMTownsend @bt_uk I think the problem is with @OpenreachHelp rather than BT? I’m hearing that BT are sending out engineers to households but unable to do anything to restore the Internet when they arrive because there is a wider network issue. Strange that they’re unaware though.

  • richardfoster1 Richard Foster (@richardfoster1) reported from London, England

    @bt_uk just switched over to BT broadband (with @EE ) but no internet. Equipment worked fine on precious EE connection… help!

  • EpsomMental Allen_lovemymind (@EpsomMental) reported from Epsom and Ewell District, England

    @emerald1910 @bt_uk @Ofcom I feel the same on & off I have been a loyal BT customer since the 90's when I lived with my parents and have paid them a lot of money for their services. Hey, ho, you live and learn don't know if I have it in me to challenge their derisory and laughable offer of £0.39 per day.

  • jdibon Jeannie Di Bon (@jdibon) reported from Merton, England

    @damiendavis @bt_uk Has yours still down or has BT resolved? I’ve been down since 11.30.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:

  • DeanRob24803682 Dean Robertson (@DeanRob24803682) reported

    How can @btsport employ Peter Walton he was an awful ref and even worse pundit! Never has the ***** to go against a decision when it’s clearly wrong

  • sausagegrant Grant Naylor (@sausagegrant) reported

    @bt_uk were not BT customers, but our internet is down and has been for the past 3 days. I believe it’s a BT line as we’ve seen several bt open reach engineers the first day. We know it’s icy and poor weather conditions but any news on when it’s getting fixed?! Wetherby, West Yrk

  • Panstee8 Panstee (@Panstee8) reported

    @bt_uk Great, would love to watch all the sports but router keeps losing connection. Have rebooted router and BT box, still issues. Infuriating...

  • Jamshaidhameed2 Jamshaid Hameed (@Jamshaidhameed2) reported

    @bt_uk yes but they weren't the most helpful in resolving the issue

  • mark_v1 Mark G (@mark_v1) reported

    Why commentators surprised about coady being subbed?, he’s been dog **** #btsport #WOLWBA

  • Merlinsstar Liz Gregg-Smith (@Merlinsstar) reported

    @bt_uk BT: stands for Bloody Terrible. Ongoing issues for 2 years now. Broadband & phone down AGAIN today & engineers have missed 2 recent appointments wasting 10 hrs of my time! We will be leaving you when our contract expires in March -all our neighbours have already left!

  • PawelEskobar PawelEskobar (@PawelEskobar) reported

    @bt_uk my internet is not working, it's impossible to speak to the support team. I pay way too much for this kind of service.

  • rustysaddle Saz - My roof, my rules (@rustysaddle) reported

    @SkySports @btsport @AmazonSports Shame you can't do your bit for all the people broke and locked down and show sports for free. Your rich enough, show some *****!!! For Free

  • tamasine Tamasine Ennion (@tamasine) reported

    @bt_uk hi, I am having constant problems with my Sky Q box disconnecting from the network. A fix seems to be to switch off smart setup, but the option doesn’t seem to be in the hub manager anymore. Can you help? I have a smarthub 2. Thanks

  • DineenNick Nick (@DineenNick) reported

    @jwmurphy @bt_uk Under the Universal Service Obligation BT is obliged to maintain loads of boxes. BT wants rid of most as people just don't use them but they're stuck with then. Sadly the KX ones are ugly compared to the K2.