BT (British Telecom) Outage Report in West Horsley, Surrey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in West Horsley, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in West Horsley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 13: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (6%)
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Phone (4%)
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TV (1%)
Live Outage Map Near West Horsley, Surrey, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Dorking, Godalming, Crawley, Woking, Sutton, Byfleet, Walton-on-Thames, Chertsey, Kingston upon Thames, Teddington, Banstead, Guildford, Staines and Cranleigh.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near West Horsley, England
Latest outage, problems and issue reports in West Horsley and nearby locations:
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KC
(@ken_coello) reported
from
Leatherhead, England
@bt_uk So does BT now stand for Bloody Terrible?
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veronique enright☀️
(@Veronique7) reported
from
Esher, England
@bt_uk @EE #btopenreach have you no shame? 12 days to go and fix a basic internet issue due to lack of engineers 😒 in Surrey
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Matt Nowak
(@nowak_matt) reported
from
Spelthorne District, England
@bt_uk Thanks. I’ve already tried that and it says I need to speak to an advisor as I wish to cancel my package
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MISS OLUBUNMI
(@adekoya_k) reported
from
London, England
@bt_uk It is absolutely ridiculous, how difficult it is to contact BT, if one has a problem or a simple inquiry. And to think, BT are supposed to be Trial Blazers in this field. Anyway, I need to speak 🗣 to someone about a refund for an Installation that was not carried out.
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KC
(@ken_coello) reported
from
Leatherhead, England
@bt_uk BT customer pretty well all my adult life but your service since I lost my broadband connection has been dreadful. Exploring the possibility of switching supplier
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Martin Bamford
(@martinbamford) reported
from
Cranleigh, England
@LAMTownsend @bt_uk I think the problem is with @OpenreachHelp rather than BT? I’m hearing that BT are sending out engineers to households but unable to do anything to restore the Internet when they arrive because there is a wider network issue. Strange that they’re unaware though.
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Lanny
(@_LannyWalker) reported
from
London, England
Why raise my hopes with an installation date when the pole issue was obviously known beforehand? Now I have to wait on slo mo copper wires again @bt_uk
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Abbi
(@profmyster21) reported
from
London, England
@bt_uk Is the wifi down in SE6???
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Chris Elson
(@ChrisElson11) reported
from
Guildford, England
@btsport seriously Steve mcmanaman? Is he well in the head? His biased commentary tonight is sickening. How he thinks the Stirling challenge wasn’t a booking I’ll never know. Call your set Liverpool? You like blue so much should be @Everton
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The at home gooner
(@GoonerArmchair) reported
from
Epsom and Ewell District, England
@didithitthespot @btsport @Arsenal I dunno mate and now I feel bad
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Lanny
(@_LannyWalker) reported
from
London, England
@bt_uk spoke too soon. The pole outside is defective and needs replacing. Note, my neighbour has been having the same issue which started In February
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Alex Munro
(@ADMunro) reported
from
Esher, England
@btsport @btsportcricket please fix your commentary being about a second ahead of the pictures, it’s driving me insane
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Sandro Rosa
(@SMarxx4) reported
from
Epsom and Ewell District, England
@bt_uk You definitely need to sort out you customer service. It’s been a shame. Keeping saying you’re extremely busy at moment.If you’re busy get more people to answer the calls.I’m really sure I won’t get that on sales team. Philip Jensen do something
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barrie brown
(@barriebrown1) reported
from
Merton, England
@bt_uk is your customer service line down? Calling the number and it says the help desk is closed
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Moggy🛸🪐🚀👁️⃤
(@MoggyMarshman) reported
from
Spelthorne District, England
@bt_uk @schilvers1981 **** off BT ya skanks ! I’m cancelling my contract. Get a firestick
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Kevin84
(@turvey84) reported
from
Crawley, England
@lorrainemking I quit @bt_uk for similar reasons a couple of years ago. It’s never what it says on the tin.
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Nick Atkin
(@NicoSCMP) reported
from
London, England
Have tried to resist the urge to go Full Karen on @bt_uk. Phoned them 2 weeks ago to tell them my parents’ home phone line has been cut in half and broadband is down. Have booked 4 appointments with their engineers, each time they haven’t turned up or said anything. shite 🗑
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coolio
(@coolhati) reported
from
Kingston upon Thames, England
@bt_uk @UKDazza Please could you tell us why the Internet is down?
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May Rene Joseph
(@MzMayRene) reported
from
Guildford, England
@btbusinesscare @BTCare Please help!! We had a new broadband and phone line installed last Friday! The engineer did not check if service working in our business property! Please send an engineer to fix asap as affecting our business.
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James Valero
(@jamesvalero1977) reported
from
Kingston upon Thames, England
@bt_uk @btsport Having issues with the UCL Champions League coverage on the BT sport app. LP103 error saying I have too many live streams running. I’m not currently streaming anything else??
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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(@XxScottish123xX) reported
@bt_uk Was meant to have an engineer to sort WiFi out last Friday, waited all day and they didn't show up, a full day wasted... Called BT and they said this Friday instead, I have just received an email saying that an engineer will be here on the 2nd of next month to install... WTF! 😑
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Blue Bozzy
(@Bluebozzy) reported
@bt_uk Internet went completely out at 00:05am. Over 1 hour later, BT hub still stuck on solid orange light. Troubleshooter not working so I've been unable to lodge an issue. Help?
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marc jones
(@marcjon9) reported
@bt_uk wait times for customer service totally unacceptable. 30-50 mins to speak to someone isnt uncommon! the automated message says you could wait upto 10mins! REALLY!!!!
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@rashmir
(@rashmir) reported
@PRoberts666 @AILAHT0909 @bt_uk Only sensible way forward is ask to speak to the customer retention department. They at least acknowledge the problems and try to address it to get you to stay. I'll never go back to BT if I can help it. Thankfully I've a local supplier that's pretty good
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Martijn de Roo
(@martijnderoo) reported
@bt_uk She is on this plan from this week but she can also apply for the low-cost plan retrospectively since you failed to offer this in 2021 and she has been paying far more than needed so you mis-sold the old contract and never mentioned this option, correct? @MartinSLewis @Ofcom
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The Arsenal
(@AFC5994) reported
@Divyesh63 @bt_uk Don't do it, I switched from sky to BT and now back with sky, both bad but BT is horrendous
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Mihail Cojocaru
(@MikCojocaru) reported
@btbusinesscare Gillian, I am tired of sending messages, waiting hours on the phone and having to send various emails. There is always something with BT customer service. Which is non existent. I just spent another 40 minutes on the phone. Looks like the charge will be waived.
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Chris Gorrod
(@chrisgorrod) reported
@bt_uk I get that they will want to try and give me some form of deal to keep me as a customer. But there are ways to do that which don't involve me sitting listening to the same 5 songs on hold for 45 minutes (and counting).
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Barrovian
(@reidybafc) reported
@bt_uk @LAMTownsend Been without internet connection since yesterday afternoon in South Cumbria. It's having an impact on work etc.. It seems to be a problem up and down the country, any update please?
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Jack
(@jackrat21) reported
@sportbible What lol Mine buffered all night never get that with @btsport