BT (British Telecom) Outage Report in West Horsley, Surrey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and e-mail.
BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.
Full Outage Map
E-mailProblems in the last 24 hours in West Horsley, England
The chart below shows the number of BT (British Telecom) reports we have received in the last 24 hours from users in West Horsley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 27: Problems at BT (British Telecom)
BT (British Telecom) is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by BT (British Telecom) users through our website.
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Internet (64%)
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Wi-fi (16%)
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E-mail (7%)
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Total Blackout (7%)
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Phone (5%)
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TV (1%)
Live Outage Map Near West Horsley, Surrey, England
The most recent BT (British Telecom) outage reports came from the following cities: London, Woking, Walton-on-Thames, Sutton, Crawley, Godalming, Tadworth, Reigate, Guildford, Thames Ditton, Leatherhead, Dorking, Byfleet, Chertsey and Kingston upon Thames.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout | |
| Woking |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
BT (British Telecom) Issues Reports Near West Horsley, England
Latest outage, problems and issue reports in West Horsley and nearby locations:
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barrie brown
(@barriebrown1) reported
from
Merton, England
@bt_uk is your customer service line down? Calling the number and it says the help desk is closed
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Lanny
(@_LannyWalker) reported
from
London, England
Why raise my hopes with an installation date when the pole issue was obviously known beforehand? Now I have to wait on slo mo copper wires again @bt_uk
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coolio
(@coolhati) reported
from
Kingston upon Thames, England
@bt_uk @UKDazza Please could you tell us why the Internet is down?
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Lanny
(@_LannyWalker) reported
from
London, England
@bt_uk spoke too soon. The pole outside is defective and needs replacing. Note, my neighbour has been having the same issue which started In February
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May Rene Joseph
(@MzMayRene) reported
from
Guildford, England
@btbusinesscare @BTCare Please help!! We had a new broadband and phone line installed last Friday! The engineer did not check if service working in our business property! Please send an engineer to fix asap as affecting our business.
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KC
(@ken_coello) reported
from
Leatherhead, England
@bt_uk BT customer pretty well all my adult life but your service since I lost my broadband connection has been dreadful. Exploring the possibility of switching supplier
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Sandro Rosa
(@SMarxx4) reported
from
Epsom and Ewell District, England
@bt_uk You definitely need to sort out you customer service. It’s been a shame. Keeping saying you’re extremely busy at moment.If you’re busy get more people to answer the calls.I’m really sure I won’t get that on sales team. Philip Jensen do something
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Martin Bamford
(@martinbamford) reported
from
Cranleigh, England
@LAMTownsend @bt_uk I think the problem is with @OpenreachHelp rather than BT? I’m hearing that BT are sending out engineers to households but unable to do anything to restore the Internet when they arrive because there is a wider network issue. Strange that they’re unaware though.
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KC
(@ken_coello) reported
from
Leatherhead, England
@bt_uk So does BT now stand for Bloody Terrible?
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MISS OLUBUNMI
(@adekoya_k) reported
from
London, England
@bt_uk It is absolutely ridiculous, how difficult it is to contact BT, if one has a problem or a simple inquiry. And to think, BT are supposed to be Trial Blazers in this field. Anyway, I need to speak 🗣 to someone about a refund for an Installation that was not carried out.
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veronique enright☀️
(@Veronique7) reported
from
Esher, England
@bt_uk @EE #btopenreach have you no shame? 12 days to go and fix a basic internet issue due to lack of engineers 😒 in Surrey
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The at home gooner
(@GoonerArmchair) reported
from
Epsom and Ewell District, England
@didithitthespot @btsport @Arsenal I dunno mate and now I feel bad
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Abbi
(@profmyster21) reported
from
London, England
@bt_uk Is the wifi down in SE6???
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Kevin84
(@turvey84) reported
from
Crawley, England
@lorrainemking I quit @bt_uk for similar reasons a couple of years ago. It’s never what it says on the tin.
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Moggy🛸🪐🚀👁️⃤
(@MoggyMarshman) reported
from
Spelthorne District, England
@bt_uk @schilvers1981 **** off BT ya skanks ! I’m cancelling my contract. Get a firestick
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Nick Atkin
(@NicoSCMP) reported
from
London, England
Have tried to resist the urge to go Full Karen on @bt_uk. Phoned them 2 weeks ago to tell them my parents’ home phone line has been cut in half and broadband is down. Have booked 4 appointments with their engineers, each time they haven’t turned up or said anything. shite 🗑
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Alex Munro
(@ADMunro) reported
from
Esher, England
@btsport @btsportcricket please fix your commentary being about a second ahead of the pictures, it’s driving me insane
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James Valero
(@jamesvalero1977) reported
from
Kingston upon Thames, England
@bt_uk @btsport Having issues with the UCL Champions League coverage on the BT sport app. LP103 error saying I have too many live streams running. I’m not currently streaming anything else??
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Chris Elson
(@ChrisElson11) reported
from
Guildford, England
@btsport seriously Steve mcmanaman? Is he well in the head? His biased commentary tonight is sickening. How he thinks the Stirling challenge wasn’t a booking I’ll never know. Call your set Liverpool? You like blue so much should be @Everton
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Matt Nowak
(@nowak_matt) reported
from
Spelthorne District, England
@bt_uk Thanks. I’ve already tried that and it says I need to speak to an advisor as I wish to cancel my package
BT (British Telecom) Issues Reports
Latest outage, problems and issue reports in social media:
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Soundwell Gas💥
(@steviebritts) reported
@bt_uk I have done this and I am left without service....24 years with virgin.....1st day with BT and can't even get help
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Kelly Lynn Langridge
(@Kelly_lynn82) reported
What is going on @bt_uk? If I pay for a service, I shouldn’t need to pay more to ensure it works. Its been 2 weeks, why hasn’t this been sorted? People can’t work without broadband This where trading standards step in…
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✨ECH♡✨ Bnuy Boi 🐰
(@FemmeboiEcho) reported
stg im never getting my internet from @bt_uk ever again purely bc im sick of them sending people to my ******* house and hammering on my door trying to sell me the same internet package im already buying from them. literally twice a week some **** comes to my door
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MagnusMcKay||BLM
(@MagnusMcKay) reported
@bt_uk Yeah I've worked it out thanks, but my elderly mother only knows how to use 1572. Any clue on what the technical issue is, I'm assuming it's on your end? And is there an eta on when it'll be fixed?
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AJW Distribution Ltd
(@AJWDistribution) reported
@btbusinesscare Are you able to help with the constant issues we are having with our phones please?
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Brian Curley 🏴💙
(@BAMCurley) reported
from
East Kilbride, Scotland
@bt_uk Where is “Devices” tab as referred to on help page?
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Epoch Sparrow
(@TristanMorris7) reported
@bt_uk I rely on my emergency lifeline. My bb and ll died yesterday, an engineer was meant to fix it today but didn't turn up! I rang and found out it was just left open. I NEED this fixed! Do I get myself checked into hospital or what? 36 hours now. Please help!
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steph
(@steph10382270) reported
@btbusinesscare Hi I have bt business mobile I’m trying to lift a bar on premium number, I can’t get anybody from business or do it myself ! Help
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Natalie Cox 💙
(@Coxygirl1984) reported
@bt_uk I am having a nightmare with BT at the moment. Two no show engineers and an open complaint. My broadband drops 20+ times a day while I am working from home. Next engineer avail 2 weeks away 😡 But every person I have spoken to has been helpful, empathetic and kind.
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Janice Simpson
(@JKSimpson10) reported
Not happy with level of service we're receiving from @bt_uk we asked to speak to the operative's supervisor on a call to check on progress. That will take 72 hours. Sorry what ? Surely a telecomms company can contact one another in less than 72 hours !