Is BT (British Telecom) having an outage in Swanscombe, Kent, England?

BT (British Telecom) offers broadband internet, home phone and television service. Internet connections are available through ADSL or BT Infinity branded fibre technology. BT Mobile operates as a MVNO using the EE network. BT Mobile mostly serves professional clients.

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BT (British Telecom) in Swanscombe, Kent, England problems in the last 24 hours

BT (British Telecom) Outage Chart in Swanscombe, Kent, England

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Most Reported Problems:

  • Internet (54.71%)
  • Phone (20.04%)
  • E-mail (8.62%)
  • Wi-fi (8.62%)
  • Total Blackout (4.81%)
  • TV (3.21%)

BT (British Telecom) Outage Map Near Swanscombe, Kent, England

BT (British Telecom) in Swanscombe, Kent, England Comments

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BT (British Telecom) Issues Reports Near Swanscombe, Kent, England

Latest outage, problems and issue reports in Swanscombe, Kent, England and nearby locations:
  • HaydW1
    ᕼᗩYᗪᑎ Xmas ᗯᗩTKIᑎS 🎬💀🎃 (@HaydW1) reported from Wickford, England

    No @WeAreOpenreach engineer today to sort my dad’s broadband out. More outright lies from @bt_uk @BTCare the worst customer service we’ve ever encountered. Well done. See you on @BBCWatchdog. They simply do not care if we stay or leave, just want the money. You should be ashamed

  • HaydW1
    ᕼᗩYᗪᑎ Xmas ᗯᗩTKIᑎS 🎬💀🎃 (@HaydW1) reported from Wickford, England

    1, @BTCare Hi we left you in May because of your appalling customer service (or lack@of it) and now my father has gone back to you (against my wishes) to receive fibre broadband. Not only has he been told he can’t get fibre today (Unsure of the reason)

  • jaystoker
    Jason Lee Stoker (@jaystoker) reported from Knockholt, England

    @btsport @btsportfootball why on earth are you giving that bitter bald piece any air space. Stewart Robson knows less about football than I do about space exploration (why he never got a job at AFC). He’s just and angry man 😂

  • Tipz22
    Dawood Tipu 🌐 (@Tipz22) reported from East Ham, England

    @SkyUK It's not great for gaming, no. I shall do so since @BTCare is not doing anything to help me!

  • ziegfieldstar
    Joy Debenham Burton (@ziegfieldstar) reported from Ilford, England

    @BTCare Yes. Spoke to someone sensible...I hope but still does not excuse the fact that I was not called back to sort out the problem as promised & spent over hour on Tues talking to 4 different people. Very poor performance

  • Morris2906
    Morris Hickey #BrexitNow #StuffChequers (@Morris2906) reported from Chigwell, England

    @ziegfieldstar @bt_uk On 22 October I was told call would be made to me in 24-48 hours. Nothing until 30 October, 190+ hours later, and final resolution evening of 31 October. Last night's lady very helpful, and problem resolved in about 15-20 minutes. @BTCare

  • SeanH343
    Sean 💤 (@SeanH343) reported from Bexleyheath, England

    @BTCare for the last few days around 8pm my internet speed has dropped drastically. Going from an average of 15-20Mbps download to 0.15... please fix

  • Morris2906
    Morris Hickey #BrexitNow #StuffChequers (@Morris2906) reported from Chigwell, England

    I received a direct message from @BTCare and had some toing and froing with them. I am still waiting for the email team to contact me, and #BTcouldntcareless can give no indication of when. THIS IS NOT SERVICE, IT'S A DISGRACE.

  • RealMartinCee
    Martin Cee (@RealMartinCee) reported from Cliffe and Cliffe Woods, England

    Of course we are all thinking of those affected with yesterdays events but spare a thought for those at @btsport @btsportfootball whose day went from terrible to a disaster. They handled it live on air and managed to keep a professional head on it... #GlennHoddle #LCFC #LEIWHU

  • StephenMadden01
    Stephen Madden (@StephenMadden01) reported from Romford, England

    What a terrible day on #BTSport After Glenn Hoddle suffering a heart attack. The Leicester owners helicopter took off from the pitch and immediately crashed in The Car Park. Stadium being evacuated now. Reports of a fire. Hope they survive

  • StuartGlover16
    Stuart Glover (@StuartGlover16) reported from Romford, England

    @Toy_Polloi @BTGroup @BTCare Yeah i can imagine i have family in Yeovil who have the exact same issue you would think being in the 21st century these little drops would have been sorted by now 👍

  • Darrenskhjones
    Darren (@Darrenskhjones) reported from Bexleyheath, England

    So glad @martinkeown5 isn’t a referee. I’ve never heard a pundit get so many calls wrong #btsport #MANJUV

  • WilliamJL_1990
    William John Lane (@WilliamJL_1990) reported from Swanscombe and Greenhithe, England

    @BTCare Yeah well maybe BT should reimburse my £100 deposit now and not 6 months later... Shocking for a brand new customer..

  • PAbrines
    Patrick Abrines (@PAbrines) reported from West Malling, England

    @btsport I thought Bellamy was a plonker but Chris Sutton beats all records of plonkers!!! Effing get rid-off that shit!!!

  • EeePee13
    Elaine Penn (@EeePee13) reported from Ilford, England

    Piss poor service from @BTCare’s dedicated bereavement line. After two calls from us on behalf of my recently-widowed mother, two separate people scheduled call backs with her. She’s still waiting.

  • sharinski27
    Sharon Markham (@sharinski27) reported from Romford, England

    @BTCare Need help getting my land line back please, need to talk to someone preferably not a machine. Tried the testing app and it says fine but clearly not as I have no line. Please help!

  • trip285
    Samuel Butler (@trip285) reported from Sutton at Hone, England

    @BTCare my hub has a solid orange light is there a service problem

  • millar60
    Ian Millar (@millar60) reported from Sutton at Hone, England

    @btsport not doing a 24 hour pass to watch the fight is stupid. Quoted £50 minimum. Wow.....

  • chrisrainbird
    Chris Rainbird (@chrisrainbird) reported from Ilford, England

    @BTCare Hello there. Are there any problems with logging in online as I haven't been able to log in for nearly two weeks. Thanks.

  • EeePee13
    Elaine Penn (@EeePee13) reported from Ilford, England

    Hi @BTCare Yet again having issues with our router throwing a strop & deciding not to work. So no broadband, no Netflix, second box can’t connect to main box. Usual crap. Router over four years old. How do we get a new one? Too stressful trying to call you.

  • esspekay
    SPK (@esspekay) reported from Eltham, England

    Why have @btsportfootball @btsport got two ex celtic players in the studio for a Rangers match? **** this shit #mute

  • EvelynBA64
    EvelynBa (@EvelynBA64) reported from London, England

    It's one of the most iconic football shirts of all time. The #7 shirt for #ManUtd. #GeorgeBest #BryanRobson #DavidBeckham #CristianoRonaldo #EricCantona ..etc..etc but #AlexSanchez must be the worst of the lot. #MUNVAL #CHAMPIONSLEAGUE #BTSport

  • HarryShotta
    Harry Shotta (@HarryShotta) reported from Gillingham, England

    @djwisednb @MrDtAFC @btsport Trust me Klopp still ain’t won nothing, man are moving like them lot have won the double when Arsenal at our worst have got more trophies than them

  • THEORIGINALMB
    MB (@THEORIGINALMB) reported from London, England

    @ElevenSports_UK @UFCEurope Good stuff. Only ever had @btsport for the UFC. So now I can finally cancel BT.

  • Gazz_18
    Gazz Eighteen (@Gazz_18) reported from London, England

    @BTCare Any issues in the W1D London area with Broadband? No connection here?

  • eng_cas
    Cas Eng (@eng_cas) reported from Brompton, England

    @BTCare OMG BT are an absolute joke. Just rang them and told to press1 to speak to my case manager and they just cut me off twice. Should have known that was never gonna happen.

  • Tipz22
    Dawood Tipu ? (@Tipz22) reported from East Ham, England

    @BTCare My internet keeps going off. My router is f**ked. Y u no help?!

  • lorrainemking
    Lorraine King (@lorrainemking) reported from London, England

    @BTCare I tried but after a 15 minutes nothing was happening. Your shit service has been more than shocking. If you treat a new customer like this who is still within the 14-day cooling off period I dread to think how you treat those who are stuck in a contract.

  • lorrainemking
    Lorraine King (@lorrainemking) reported from London, England

    .@BTCare spoken to two different advisors. One said my broadband should be working now (it isn’t), the other said it won’t be working until Sept 22 which means I’ll be without broadband for five days. I was originally told 24 hours. Advisors clearly make things up. Shitty service

  • lorrainemking
    Lorraine King (@lorrainemking) reported from London, England

    @FlyMax1 @BTCare It’s been shit. I was told 24 hours now 24 hours later I’m told they don’t have a Scooby of when it will be fixed. That’s unacceptable

  • Rachel_Moses_
    (((RachelMoses))) (@Rachel_Moses_) reported from London, England

    @BTCare I have recently had trouble with my Internet connections. So I have repeatedly been onto your site for help. Today an engineer came around to repair my connection and he left about 30 mins ago claiming the problem was solved. It has not been and my connection is 1/?

  • CarlosVanVegas
    Carl Salisbury (@CarlosVanVegas) reported from Sutton at Hone, England

    @BTCare my phone with BT uses EE as the carrier so does that mean you’ll support the new Apple watch4 as well?

  • MikeMcC66666
    Mike McCarthy (@MikeMcC66666) reported from Thundersley, England

    @btsport CRAP CRAP CRAP REF NEEDS TO BE SHOT COS 8 RIDER'S DONE SAME SHOULD BE EXCLUDED

  • MikeMcC66666
    Mike McCarthy (@MikeMcC66666) reported from Thundersley, England

    @btsport CRAP CRAP CRAP

  • eng_cas
    Cas Eng (@eng_cas) reported from Brompton, England

    @BTCare How BT manage to run a successful business I will never know. Happy to take £70 a month from us and had intermittent service since June!

  • eng_cas
    Cas Eng (@eng_cas) reported from Brompton, England

    @BTCare No the manager was supposed to be giving me that today...was never gonna happen though was it. I rang and complained and was meant to be getting a call again today but 8pm still nothing!

  • eng_cas
    Cas Eng (@eng_cas) reported from Brompton, England

    @BTCare @bt_uk If BT ever tell you a manager will call you don’t expect it to happen. They will call your phone and hang up after 1or2 rings so the number is registered in your phone and say you didn’t answer!! Liars and terrible service.

  • Tipz22
    Dawood Tipu ? (@Tipz22) reported from East Ham, England

    @BTCare Why is it that my connection disconnects in the evening? Is the BT hub just so poorly designed that it can't be left on? I've told your guys on the phone about this issue and they keep linking me to the same help articles that don't do anything! It's ridiculous!

  • ThatNerdWill
    Will Harrison (@ThatNerdWill) reported from London, England

    Well done again @BTCare - another fine example of customer service excellence. Web chat unable to help gave me a phone number to call where I’ve been calling with no answer for 15+ minutes so far. Paying for 50mb broadband, receiving 2.6mb at best.

  • Ankit1910
    Ankit Saxena (@Ankit1910) reported from London, England

    @BTCare Have done that. I’m extremely frustrated and disappointed with the service I’m getting. Please do send the required information ASAP

  • AndrewPSSP
    Andrew Piang ? (@AndrewPSSP) reported from Bexleyheath, England

    @markb846 @DriverPotter @BTCare Sorry if this seems like a stupid question, but who does the Twitter account care for?

  • MMABrad48
    Brad Wharton (@MMABrad48) reported from Swanscombe, England

    @HarryFitz_ @ADayToHalestorm @CageWarriors @btsport @UFCFightPass Phenomenal customer service.

  • kevinmitchell50
    kevin mitchell (@kevinmitchell50) reported from London, England

    @TheBoxingWriter @btsport Not a lot in it, I grant you, David. Fury out-thought Wlad, AJ outfought him - and showed extraordinary heart and nous. Intriguing mix of fights. But Tyson hasn’t had a proper row in nearly three years. Saturday was a spar. Panieta crude, slow, unambitious. Fury fit and fast.

  • _littlewanders
    Dannii (@_littlewanders) reported from London, England

    Anyone else seen the @EE @btsport Delia Smith ad? Anyone else take real issue that she’s kicking around with raw poultry then touching up her laptop?! Come on Del, you have better hygene than that surely? #freerangefootball

  • MikeMcC66666
    Mike McCarthy (@MikeMcC66666) reported from Thundersley, England

    @btsport Yes yes but we never went to put rider's at risk safety safety safety 1st always

  • MikeMcC66666
    Mike McCarthy (@MikeMcC66666) reported from Thundersley, England

    @btsport Looking at weather radar very poor weather conditions in malilla

  • TristanEarl
    Tristan Earl (@TristanEarl) reported from Welling, England

    @BTCare I’ve just downloaded the BT TV app on the Amazon Firestick and it won’t let me log in. I keep getting a sorry - you’ve entered the wrong details (ZJ931) message. I’ve changed my password online but it’s still not working. Help please.

  • nick_orrell
    Nick Orrell (@nick_orrell) reported from Basildon, England

    @BTCare hey guys. Is broadband down in Basildon? I’ll be expecting a refund.

  • PeteTimbers
    Peter Timberlake (@PeteTimbers) reported from London, England

    @BTCare Now or in another 48 hours? We first called your people on Sunday. They misdiagnosed a hub fault. It’s now Wednesday and we still have no broadband and no internet connection. Can you guarantee if I contact that address they will fix it immediately? I need better service from BT.

  • PeteTimbers
    Peter Timberlake (@PeteTimbers) reported from London, England

    @BTCare We have been told to keep resetting it for the next 48 hours! That’s not a solution really, is it? It needs to be fixed now.

BT (British Telecom) Issues Reports

Latest outage, problems and issue reports in social media:
  • Gareth_B2BWeb
    Gareth Davies (@Gareth_B2BWeb) reported

    @braintreetownfc @btsport Remember to put the 50p in the meter... Don't want a technical "Issue" midway through broadcast ;). Have a good one. Tripods alone are roughly 3K...

  • Dansmalls1985
    Daniel Smalley (@Dansmalls1985) reported

    @BTCare how can my complaint be closed when nobody contacted me about it - looks like time to get ombudsman involved

  • leet85
    lee (@leet85) reported

    @BTCare so just attempted to call you to talk about my account been on hold for 10 mins advisor to ally answers then cuts me off ,terrible service

  • Emmiesnelling
    Emmerson Snelling (@Emmiesnelling) reported

    @BTCare We aren't but it's ridiculous that we haven't been offered one and no we haven't been told anything we just keep being told it's going to take longer to fix and getting texts to say we'll be updated on whatever date and now it's been pushed to the 30th

  • shaunosullivan_
    Shaun A O'Sullivan (@shaunosullivan_) reported

    @BTCare service 🧐 - Surely this would of brought to the surface this internally rather than over social media.... A simple fact in business is that for ever customer that complains about her 20 couldn’t be bothered and leave ....

  • shaunosullivan_
    Shaun A O'Sullivan (@shaunosullivan_) reported

    @BTCare clearly do not have the capability to even explain bill cost ... so the line just goes dead (or they hang up 3 times) I have no issue with outsourcing customer service center but doesn’t anyone working at BT in the UK use the BT service and actually had to call customers

  • shaunosullivan_
    Shaun A O'Sullivan (@shaunosullivan_) reported

    @BTCare explain costs b) I am still at a loss to this hidden charge of using another internet vendor on the BT line (do explain as there is no mention on the bill) c) shouldn’t hang up on the customers , I made 3 call backs , waited in line , spoke to the BT reps in India who all

  • shaunosullivan_
    Shaun A O'Sullivan (@shaunosullivan_) reported

    @BTCare distress to the person , especially if the person is elderly! Note I achieved access to the account when I called back without the date of birth but then the following issues occurred BT Customer representative receiving a call a) should be able to discuss the bill and

  • shaunosullivan_
    Shaun A O'Sullivan (@shaunosullivan_) reported

    @BTCare in way other than just saying BT b) clarify in short why they are calling Eg we calling to discus an outstanding payment with the holder of the account c) realize that if a “customer” states on numerous occasions that they do not want to give their DOB , this may be causing

  • shaunosullivan_
    Shaun A O'Sullivan (@shaunosullivan_) reported

    @BTCare BT Agreed you have to validate the account, surely there is more than one way to validate, eg post code , last bill cost , last phone call to who... You could argue that BT customers representatives calling should, a) validate to the customer they are calling, who they are